Centre for Internet & Society

Workers’ experiences in app-based taxi and delivery sectors: Key initial findings from multi-city quantitative surveys

by Aayush Rathi, Abhishek Sekharan, Ambika Tandon, Chetna V. M., Chiara Furtado, and Nishkala Sekhar

In 2021-22, the labour research vertical at CIS conducted quantitative surveys with over 1,000 taxi and delivery workers employed in the app-based and offline sectors. The surveys covered key employment indicators, including earnings and working hours, initial investments and work-related cost burdens, income and social security, platform policies and management, and employment arrangements. The surveys were part of the ‘Labour Futures’ project supported by the Internet Society Foundation.

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Unpacking Algorithmic Infrastructures: Mapping the Data Supply Chain in the Healthcare Industry in India

by Amrita Sengupta, Chetna V. M., Pallavi Bedi, Puthiya Purayil Sneha, Shweta Mohandas and Yatharth

The Unpacking Algorithmic Infrastructures project, supported by a grant from the Notre Dame-IBM Tech Ethics Lab, aims to study the Al data supply chain infrastructure in healthcare in India, and aims to critically analyse auditing frameworks that are utilised to develop and deploy AI systems in healthcare. It will map the prevalence of Al auditing practices within the sector to arrive at an understanding of frameworks that may be developed to check for ethical considerations - such as algorithmic bias and harm within healthcare systems, especially against marginalised and vulnerable populations.

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User Experiences of Digital Financial Risks and Harms

by Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, and Yesha Tshering Paul

The reach and use of digital financial services has risen in recent years without a commensurate increase in digital literacy and access. Through this project, supported by a grant from Google(.)org, we will examine the landscape of potential risks and harms posed by digital financial services, and the disproportionate risk that information asymmetry and barriers to access pose for users, especially certain marginalised communities.

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Strategies to Organise Platform Workers

by Chiaro Furtado

In 2022, the Centre for Internet and Society hosted a panel with Akkanut Wantanasombut, Ayoade Ibrahim, Rikta Krishnaswamy, and Sofía Scasserra at RightsCon, an annual summit on technology and human rights.

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PDC 2022

by Admin

Divyansha Sehgal and Yatharth presented their work - Designing Domestic Work Platforms - on critical design assessments of gig work platforms at the Participatory Design Conference.

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As Equals: Frequently Asked Questions

by Admin

Chiara Furtado was a panellist on the ‘As Equals’ series hosted by CNN since 2018 which aims to reveal what systemic gender inequality looks like. Chiara participated in a roundtable on digital harms and gender equality.

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Online cab booking | Why finding a cab is a nightmare now

by Haripriya Suresh

Many drivers said the rise in commissions payable to ride-hailing platforms and higher fuel costs, among other expenses, have made it impossible for them to survive in the once-lucrative profession.

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Labouring (on) the app: agency and organisation of work in the platform economy

by Ambika Tandon and Abhishek Sekharan

Ambika Tandon and Abhishek Sekharan published an academic paper highlighting the importance of women’s networks of information sharing and care in navigating opaque platform design. The paper is part of an issue of Gender and Development on ‘Women, Work and the Digital Economy’. Gender and Development is one of the few academic journals that priorities practitioners' experiences over theoretical contributions.

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Women at (gig) work: When financial freedom comes at a cost

by Aiswarya Raj

Chiara Furtado was quoted in a news article on women’s experiences working on ride-hailing and delivery platforms.

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