Centre for Internet & Society

An Uber driver was mugged. An Ola driver was beaten and left in a coma. Platform workers say tech companies are doing little to protect them.

Aaysh Rathi, was quoted in a news article on the violence that platform workers face in their line of work. Wired UK published the article, as part of the Pulitzer Centre’s support for reportage on the harms of technological systems.

Rathi says that a responsive grievance mechanism for gig workers is “completely absent” and continues to be “one of the top three demands” that workers have. “The firms are able to provide more responsive services to customers,” he says. “The workers are as important if not more [than customers], and they should be able to extend the same kind of mechanisms, practices, and policies to workers.”

"For one in three people while going to work fearing that they might be robbed today or face physical assault is alarmingly high."

Click to read the full article published in the Pulitzer Center on April 12, 2023