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Navigating the Digitalisation of Finance: User experiences of risks and harms
Our study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and harms while accessing digital financial services, unpacking experiences specifically of persons with disabilities, transgender persons, gender and sexual minorities, elderly persons, women, regional language-first users, and persons facing digital and economic vulnerabilities.
Posted by Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, and Vipul Kharbanda at Apr 08, 2025 12:00 AM | PermalinkFiled under: Financial Platforms, Digital Financial Harms, Homepage, Digital Financial Services, Featured, Researchers at Work