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Navigating the Digitalisation of Finance: User experiences of risks and harms
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by
Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, and Vipul Kharbanda
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published
Apr 08, 2025
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last modified
Apr 10, 2025 05:49 AM
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filed under:
Financial Platforms,
Digital Financial Harms,
Homepage,
Digital Financial Services,
Featured,
Researchers at Work
Our study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and harms while accessing digital financial services, unpacking experiences specifically of persons with disabilities, transgender persons, gender and sexual minorities, elderly persons, women, regional language-first users, and persons facing digital and economic vulnerabilities.
Located in
RAW
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AI for Healthcare: Understanding Data Supply Chain and Auditability in India
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by
Amrita Sengupta (PI), Shweta Mohandas (Co-PI), (In alphabetical order) Abhineet Nayyar, Chetna VM, Puthiya Purayil Sneha, Yatharth
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published
Nov 29, 2024
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last modified
Nov 30, 2024 08:17 AM
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filed under:
Health Tech,
RAW Publications,
Researchers at Work,
Featured,
Healthcare,
Homepage,
Artificial Intelligence
This report aims to understand the prevalence and use of AI auditing practices in the healthcare sector. By mapping the data supply chain underlying AI technologies, the study aims to unpack i) how AI systems are developed and deployed to achieve healthcare outcomes and, ii) how AI audits are perceived and implemented by key stakeholders in the healthcare ecosystem.
Located in
Internet Governance
/
Blog
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Platforming precarity: Data narratives of workers sustaining urban platform services
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by
Aayush Rathi, Abhishek Sekharan, Ambika Tandon, Chetna V. M., Chiara Furtado, Nishkala Sekhar, and Sriharsha Devulapalli
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published
Oct 15, 2024
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filed under:
Labour Futures,
Digital Economy,
Homepage,
Digital Labour,
Featured,
Researchers at Work
CIS conducted quantitative surveys with over 800 workers employed in the app-based taxi and delivery sectors across 4 cities in India as part of the ‘Labour Futures’ project supported by the Internet Society Foundation. The surveys covered key employment indicators, including earnings and working hours, work-related cost burdens, income and social security, and platform policies and management. Findings from these surveys are presented as data visualisation briefs centring workers’ everyday experiences. These data briefs form a foundational evidence base for policy and action around labour rights, social protection, and urban inclusion in platform work.
Located in
RAW
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Future of the Commons: A Conversation on Artificial Intelligence, Indian Languages, and Archives Conference Report
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by
Soni Wadhwa, Puthiya Purayil Sneha, Garima Agrawal and Nishant Shankar
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published
Aug 06, 2024
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filed under:
Digital Cultures,
Featured,
Homepage,
Researchers at Work
We are pleased to share our report on the ‘Future of the Commons: A Conversation on Artificial Intelligence, Indian Languages, and Archives’ conference, held in July 2024 at the Maharashtra Knowledge Corporation Limited (MKCL) in Pune.
Located in
RAW
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The Platform Economy’s Gatekeeping of Class and Caste Dominance in Urban India
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by
Ambika Tandon and Aayush Rathi
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published
Apr 18, 2024
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last modified
Apr 19, 2024 03:11 AM
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filed under:
Labour Futures,
Digital Economy,
Homepage,
Digital Labour,
Featured,
Researchers at Work
Ambika Tandon and Aayush Rathi contributed an essay on how gated society management apps like MyGate and NoBrokerHood feed on caste and income inequalities in new datafied forms. The essay features in The Formalization of Social Precarities, an anthology edited by Murali Shanmugavelan and Aiha Nguyen and published with Data & Society.
Located in
RAW
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Online Gender Based Violence on Short Form Video Platforms
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by
Divyansha Sehgal and Lakshmi T. Nambiar
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published
Apr 11, 2024
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last modified
Apr 11, 2024 03:24 AM
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filed under:
Gender,
Researchers at Work,
Featured,
Gender, Welfare, and Privacy,
Homepage
An inquiry into platform policies and safeguards. This report explores how short-form video platforms in India address online gender based violence (oGBV) by analysing their terms of service, community guidelines (CG), and reporting workflows.
Located in
RAW
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Your economy, our livelihoods: A policy brief by the All India Gig Workers’ Union
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by
W.C. Shukla, Rikta Krishnaswamy, Rohin Garg, Gunjan Jena, and S.B. Natarajan
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published
Jan 30, 2024
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last modified
Jan 31, 2024 12:02 AM
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filed under:
Labour Futures,
Digital Economy,
Gig Work,
Digital Labour,
Reserve Bank of India,
Featured,
Homepage
In this policy brief, the All India Gig Workers’ Union (AIGWU) presents its critique on NITI Aayog’s report on India’s platform economy. Through experiences from over 3 years of organising gig workers across India, they highlight fallacies in the report that disregard workers’ experiences and realities. They present alternative recommendations that are responsive to these realities, and offer pathways towards rights-affirming futures for workers in the platform economy.
Located in
RAW
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User Experiences of Digital Financial Risks and Harms
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by
Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, and Yesha Tshering Paul
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published
Dec 15, 2023
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last modified
Dec 22, 2023 04:05 PM
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filed under:
Financial Technology,
Financial Platforms,
Digital Financial Harms,
Researchers at Work,
Featured,
RAW Blog,
Accessibility,
Digital Lending,
RAW Research,
Research,
Homepage
The reach and use of digital financial services has risen in recent years without a commensurate increase in digital literacy and access. Through this project, supported by a grant from Google(.)org, we will examine the landscape of potential risks and harms posed by digital financial services, and the disproportionate risk that information asymmetry and barriers to access pose for users, especially certain marginalised communities.
Located in
RAW
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Strategies to Organise Platform Workers
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by
Chiaro Furtado
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published
Oct 22, 2023
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filed under:
Labour Futures,
Digital Economy,
Researchers at Work,
Gig Work,
Platform-Work,
Featured,
RAW Research,
Homepage
In 2022, the Centre for Internet and Society hosted a panel with Akkanut Wantanasombut, Ayoade Ibrahim, Rikta Krishnaswamy, and Sofía Scasserra at RightsCon, an annual summit on technology and human rights.
Located in
RAW
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Datafication of the Public Distribution System in India
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by
Sameet Panda
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published
Jul 08, 2022
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last modified
Feb 12, 2024 12:07 PM
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filed under:
RAW Research,
Featured,
Researchers at Work,
RAW Blog
In this study, we look into the datafication of social protection schemes with a special focus on the Public Distribution System in India. Proponents of datafication claim that the benefits will reach the right person and curb leakages through the automation and digitisation of all PDS processes. Aadhaar is the most important link in the datafication; supporters claim that it makes technology people-centric. This study looks at the status of PDS datafication and its impact on the delivery of the scheme in Chhattisgarh and Jharkhand. We also try to understand to what extent the stated objective of portability has been met and how far the challenges faced by the rights holders of the PDS have been resolved.
Located in
RAW
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