Evaluating Safety Buttons on Mobile Devices: Preview
Much technological innovation for women is aimed at addressing violence against women. One such ubiquitous intervention is mobile device-based safety applications, also known as emergency applications. Several police departments in India, public transport services, and commercial services such as taxi-hailing apps deploy a mobile device-based “panic button” for the safety of citizens or customers, especially women. However, the proliferation of safety apps through both public and private players raises several concerns, which will be studied through this study by Rohini Lakshané of the CIS and Chinmayi S.K. of The Bachchao Project.
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There is currently a deluge of mobile safety apps in India: Apps run or supported by police departments, apps run by public transport services, apps endorsed by celebrities and politicians, an app developed by an entertainment television channel, and apps by NGOs and private developers. Through a public notification made in April 2016, the Ministry of Women and Child Development in India announced that every phone sold in the country from January 2017 should come equipped with a physical panic button and a GPS module 2. An international innovation award for USD 1 million was instituted in late 2016 for innovators to build an emergency alert app.
This study will evaluate a total of 26 different apps operational in India, the permissions they use, the privacy policies and end user agreements on their websites, and will also undertake qualitative case studies of the use and deployment of some of these apps.
The questions framing this evaluation are:
- What are the technical concerns (including those of accessibility and literacy) with user experience of these safety button applications being developed and deployed by both government and private agencies, especially at a moment of crisis?
- How well do the widely used safety button applications in India protect the data shared by the user and the user’s privacy?
- What technical and other solutions can be implemented to ensure more effective, accessible, secure, and responsible modes of communication in such a context?