The Telecom Regulatory Authority of India Act, 1997

A bill to establish a non-statutory telecom regulator was proposed in the Parliament by the Government through an amendment to the Indian Telegraph Act, 1985. However, this proposal was dropped by the Parliament because several Members of the Parliament argued for a statutory telecom regulator. TRAI was then constituted under the presidential ordinance[1] issued in 1997, later it was ratified by the Parliament by enacting the TRAI Act. Subsequently, TRAI Act went through major amendments in the year 2000.

Amendment to the TRAI Act

The TRAI Act was amended through the TRAI (Amendment) Act, 2000 (“Amendment Act”). Before the amendment, TRAI exercised both regulatory and dispute resolution functions. The Amendment Act established the Telecom Dispute Settlement Appellate Tribunal to solely deal with relevant disputes. There was ambiguity in the Act as to whether TRAI recommendations are binding upon the Government; this was clarified by the Amendment Act.

Independent Telecom Regulatory Authority

In Delhi Science Forum v. Union of India, the Supreme Court while deciding on the constitutionality of the National Telecom Policy, 1994 observed that it is necessary that the telecom regulator should be an independent body. National Telecom Policy, 1994 allowed for private participation in the telecommunication sector, and in the light of this policy change the Supreme Court also emphasized on the necessity of an independent statutory authority in a deregulated and competitive telecom market.

Government Control over TRAI

TRAI is not a completely independent telecom regulator. The Government exercises certain amount of control over TRAI. Under section 25 of the Act it has the power to issue directions which are binding on TRAI. The TRAI is also funded by the Central Government. Moreover, under section 35 of the TRAI Act, the Central Government has the power to make rules on various subjects and such rules are binding upon TRAI. Therefore, TRAI is not a completely independent telecom regulator as envisioned by the Supreme Court.

Scheme of the TRAI Act

The TRAI Act contains six chapters. Chapter 1 deals with applicability of the Act, key concepts and definitions. Chapter 2 contains provisions for constitution of the TRAI. Chapter 3 deals with the powers and functions of TRAI. Chapter 4 deals with establishment of appellate tribunal, TDSAT and the procedure of the appellate tribunal. Chapter V deals with finance, accounts and audit of the two institutions established under the Act. Chapter 6 consists of miscellaneous provisions for the purpose of smooth functioning of the two institutions created under the Act.

Constitution of TRAI

Telecom Regulatory Authority of India (TRAI) was established as a corporation under Section 3 of the Act. The head office of TRAI is in New Delhi. TRAI constitutes of a chairperson and less than two, full time and part-time members. The chairperson and the members of TRAI are appointed by the Central Government and the duration for which they can hold their office is three years or until they attain the age of 65 years, whichever is earlier. The persons who are appointed should have special knowledge and prior experience in the field of telecommunication, industry, finance, accountancy, law, management or consumer affairs. If someone, who has been in the service of the Government prior to appointment then he should have served the Government in the capacity of a Secretary or Additional Secretary for a period more than three years.

Section 8 deals with procedure to be followed with respect to meetings of TRAI. All questions before TRAI will be decided by a majority vote of the members, present and voting. The person who is presiding the meeting will entitled to a second or casting vote.

The TRAI may also appoint officers and employees in order to carry out its function under this Act. Currently the officers and employees of TRAI are divided into nine divisions. The divisions are:

• Mobile network division;
• Fixed network division;
• Converged network division; (iv) quality of service division;
• Broadcast and cable services division;
• Economic division (vii) financial analysis and internal finance and accounts division;
• Legal division and (ix) administration and personnel division.

Powers and Functions of TRAI

The functions of the TRAI are enumerated under section 11 of the TRAI Act. The function mentioned under the provision has an overriding effect on any provision of the Indian Telegraph Act, 1885.

The 2000 Amendment classified the TRAI’s functions into four broad categories:

1. Making recommendations on various issues;
2. General administrative and regulatory functions;
3. Fixing tariffs and rates for telecom services; and
4. Any other functions entrusted by the Central Government.

The functions of the TRAI are:

The recommendations made by the TRAI are not binding on the Central Government. However, the Central Government has to mandatorily ask for recommendations from TRAI with respect to need and timing of new service provider and terms and conditions of the licence to be granted to the service provider. TRAI has the obligation to forward the recommendation to the Central Government within 60 days from the date of the request for recommendation. TRAI may also request for relevant information or documents from the Central Government to make such recommendations and the Central Government has to furnish such information within seven days from the date of the request.

The Central Government can issue licence to the service provider, if TRAI fails to give any recommendation within the stipulated period. Where the Central Government is of the opinion that the recommendations made by TRAI cannot be accepted or need modification, then it can send them back to TRAI for reconsideration. TRAI may reply within a period of 15 days from the date of reference.

TRAI also has the power to notify in the official gazette the rates at which telecommunication services are being provided in and outside India. TRAI shall ensure transparency while exercising its powers and discharging its functions.

TRAI under section 12 has the power to call for information and conduct investigation. It also has got powers to issue directions under section 13.

Telecom Disputes Settlement Appellate Tribunal

The Telecom Dispute Settlement Appellate Tribunal (Tribunal) is established under section 14 of the Act. It is the sole dispute resolution body in the communication sector. It can adjudicate upon any dispute between:

1. Licensor (Central Government) and a licensee.
2. Two or more service providers.

3. Between a service provider and a group of consumers.

However, the Tribunal does not have any jurisdiction to try any matter which deals with anti-competitive trade practices or any consumer complaint.

Grounds and Procedures for Appeal to the Tribunal (Section 14A)

• The Central Government, State Government, any local authority or any person can approach the Tribunal for adjudication on matters related to dispute between parties mentioned above.

1. It can make recommendation either on its own accord or on the request of the Government on the following matters:
   
   • Need and timing of new service provider.
   • Terms and conditions of the licence which may be granted to the service provider.
   • Revocation of licence for not following the term and conditions of the licence.
   • Measures to facilitate competition in the market and promote efficiency and growth in the telecom sector.
   • Type of equipment to be used by service provider.
   • Technological improvements in the services.
   • Measure for development of telecommunication technology.
   • Spectrum management.
2. The TRAI also has to discharge certain functions apart from making recommendations to the Government:
   
   • Ensure compliance with the terms and conditions of the licence.
   • Fix the terms and conditions of inter-connectivity between service providers.
   • Ensure technical compatibility and effective inter-connection between different service providers.
   • Regulate any arrangement between service providers for sharing of revenue derived from providing telecommunication services.
   • Lay down standards for quality of service and also ensure and conduct periodal survey as to implementation of standards for quality of service.
   • Lay down and ensure the time period for implementing local and long distance circuits of telecommunication between different service providers.
   • Maintain register of interconnect agreements between service providers and such register should be made available to any member of the public for inspection on payment of a fee.
   • Ensure effective compliance with the universal service obligations.
   • Levy fees and charges at such rate and for services as determined by regulations.[2]

The recommendations made by the TRAI are not binding on the Central Government. However, the Central Government has to mandatorily ask for recommendations from TRAI with respect to need and timing of new service provider and terms and conditions of the licence to be granted to the service provider. TRAI has the obligation to forward the recommendation to the Central Government within 60 days from the date of the request for recommendation. TRAI may also request for relevant information or documents from the Central Government to make such recommendations and the Central Government has to furnish such information within seven days from the date of the request.

The Central Government can issue licence to the service provider, if TRAI fails to give any recommendation within the stipulated period. Where the Central Government is of the opinion that the recommendations made by TRAI cannot be accepted or need modification, then it can send them back to TRAI for reconsideration. TRAI may reply within a period of 15 days from the date of reference.

TRAI also has the power to notify in the official gazette the rates at which telecommunication services are being provided in and outside India. TRAI shall ensure transparency while exercising its powers and discharging its functions.

TRAI under section 12 has the power to call for information and conduct investigation. It also has got powers to issue directions under section 13.

Telecom Disputes Settlement Appellate Tribunal

The Telecom Dispute Settlement Appellate Tribunal (Tribunal) is established under section 14 of the Act. It is the sole dispute resolution body in the communication sector. It can adjudicate upon any dispute between:

1. Licensor (Central Government) and a licensee.
2. Two or more service providers.
3. Between a service provider and a group of consumers.

However, the Tribunal does not have any jurisdiction to try any matter which deals with anti-competitive trade practices or any consumer complaint.

Grounds and Procedures for Appeal to the Tribunal (Section 14A)

• The Central Government, State Government, any local authority or any person can approach the Tribunal for adjudication on matters related to dispute between parties mentioned above.
• An appeal can be referred to the Tribunal in case any party [3] is aggrieved by the decision of TRAI. However, such appeal has to be made to the Tribunal within 30 days from the date on which the party receives a copy of the decision or direction given by TRAI. However, the Telecom Tribunal may condone the delay provided that there is a reasonable ground justifying the delay.[4]
• The Tribunal will pass an order after giving an opportunity to be heard, to the parties to the dispute.
• The Tribunal is also obligated to send a copy of the order passed by it to TRAI.
• In case of appeal from the decision of TRAI, the Tribunal should try to dispose of the case at the earliest and try to give a decision within 90 days from the date of appeal.

Composition of the Tribunal (Section 14B)

The Tribunal consists of a chairperson and two other members, appointed by the Central Government. Selection of chairperson and the two members is done in consultation with Chief Justice of India.

Qualification and term of office of the Chairperson and Members

The minimum qualification for a Chairperson is that he is or has been a judge of the Supreme Court or a Chief Justice of a High Court and the minimum qualification for a member is that he should have been at the post of a secretary to the Central Government or at any equivalent post in the Central Government. A person can also be qualified as a member of the Tribunal if he has held the position of Secretary under the State Government for a period more than two years and has knowledge and experience in technology, telecommunication, industry, commerce or administration.

Term of Office

The Chairperson can hold office till he attains the age of 75 or completes three years, whichever is earlier. The members of the Tribunal can hold office till they attain the age of 65 years or complete three years, whichever is earlier.

Procedure of the Tribunal

Procedure and powers of the Tribunal is laid down under section 16 of the TRAI Act. The Civil Procedure Code, 1908 which lays down the procedure of the conventional courts is not applicable to the Tribunal.

An appeal from the Tribunal’s final order in a matter can be directly referred to the Supreme Court under section 18 of the TRAI Act. However, in the circumstance where the Tribunal has passed an order with the consent of the parties to the dispute, no appeal can be made to any court or tribunal.

Within five years of its creation the Tribunal has already decided 400 cases consisting of complex questions of law.

[1].Presidential ordinance is TRAI Ordinance (No. 11 of 1997).
[2].Regulation means regulations made by the TRAI under this Act.
[3].Any party includes the Central Government, State Government, any local authority or any person.
[4].Bharati Telnet v. Union of India, (2005) 4 SCC 72.