Citizen Engagement Framework for e-Governance Projects and Framework and Guidelines for Use of Social Media by Government Agencies

TO BE PUBLISHED IN PART I SECTION OF THE GAZETTE OF INDIA

Government of India

Ministry of Communications and Information Technology

Department of Electronics & Information Technology

Electronics Niketan

6, CGO Complex

*****

New Delhi-110 003
August 17, 2012

Notification

Citizen Engagement Framework for e-Governance Projects and Framework and Guidelines for Use of Social Media by Government Agencies

No. 3(77)/2010-EG II Whereas the Department of Electronics and Information Technology (DeitY), Ministry of Communications and Information Technology, Government of India (GoI) is driving the National e-Governance Plan (NeGP) which seeks to create the demand driven atmosphere for uptake of and sustainability of e-Services as well ensure effective citizen engagement and communication with all stakeholders using various offline as well online channels including Social Media.

AND Whereas Awareness and Communication in e-Governance are a high priority in order to ensure wide spread dissemination of e-Services and service access channels and DeitY, GOI has been mandated to enhance visibility of e-Services enabled under NeGP

AND WHEREAS an immediate need has been felt to create frameworks for citizen engagement and use of social media which would enable government agencies to undertake meaningful engagement with citizens as well leverage social media platforms more effectively for such engagements

AND Whereas the Competent Authority has approved the Framework for Citizen Engagement for e-Governance Projects and Framework and Guidelines for Use of Social Media by Government Agencies

NOW, this Department hereby notifies the Framework for Citizen Engagement for Governance Project and Framework and Guidelines for Use of Social Media by Government Agencies w.e.f the date of notification. The Frameworks can be downloaded from www.mit.gov.in and www.negp.gov.in

(Krishna Bidani)

Deputy Director

To

The Manager

Government of India Press

Faridahad (Haryana)                ;  Alongwith  Hindi  Version

Copy for information to:

1. All Secretaries, Government of India
2. Chief Secretaries of all the State Governments and UT Governments
3. Secretary (IT) of all the States and UT Governments

(Krishna Bidani)

Deputy Director