e-Accessibility Policy Handbook (Braille)
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#A ;E-,A3ESSIBIL;Y ,POLICY ,H&BOOK = ,P]SONS ) ,4ABILITIES ,PREFACE ,,ICT ,A3ESSIBIL;Y3 ,MAK+ ! ,9=M,N ,SOCIETY ,B>RI] ,FREE ,H,T,O6ICIAL-,PORTRAIT ,0,DR4 ,HAMAD\N ,I4 ,T\R@E ,SECRET>Y-,G5]AL ,9T]N,NAL ,TELECOMMUNIC,N ,UNION ,=! PA/ TWO DECADES1 ! ,9T]N,NAL ,TELECOMMUNIC,N ,UNION1 9 "PN]%IP ) XS ,MEMB] ,/ATES1 PRIVATE SECTOR MEMB]S & O!R ,UNIT$ ,N,NS ORGANIZ,NS1 HAS L$ UNPREC$5T$ EF=TS 65SURE T ,9=M,N #B ,SOCIETY 9FRA/RUCTURE IS UNIV]S,Y DEPLOY$ & PROMOT$ Z A F.D,N = HUMAN1 ECONOMIC & SOCIAL DEVELOP;T4 ,/&>DIZ,N1 REGULATORY & DEVELOP;T POLICIES PROMOT$ 0! ,,ITU &! ,_W ,SUMMIT ON ! ,9=M,N ,SOCIETY & IMPLE;T$ 0XS ,MEMB] ,/ATES1 -B9$ ) M>KET =CES1 H L$ 6AN UNPREC$5T$ EXPAN.N (! ADOP;N ( ,9=M,N & ,-MUNIC,N ,TE*NOLOGIES 7,I,C,TS71 9CLUD+ 9 ! DEVELOP+ _W4 ,! _W C.TS OV] #E BILLION MOBILE CELLUL> SUBSCRIP;NS1 OV] #A'B BILLION FIX$ TELEPH"O L9ES1 & "S TWO BILLION ,9T]NET US]S4 ,IN A4I;N1 VIRTU,Y ALL >1S >E COV]$ 0BROADCA/+ S]VICES4 ,DESPITE ^! SU3ESSES1 OV] #FEJ'JJJ'JJJ P]SONS LIV+ ) 4ABILITIES >E AT RISK ( 2+ EXCLUD$ F ESS5TIAL S]VICES1 SOCIAL 9T]AC;N & 9=M,N S\RCES DELIV]$ "? ,I,C,TS4 ,^? 9CLUDE BROADCA/+1 ! ,9T]NET1 P]SONAL -PUT]S & ANY DIGITAL 9T]FACE -MONLY US$ 6DELIV] -M]CIAL OR GOV]N;T S]VICES OR 9=M,N4 ,TASKS : SEEM SIMPLE 6EXECUTE =! MAJOR;Y ( US]S S* Z 9T]ACT+ )A WEB SITE1 A TELEPH"O1 AN ELECTRONIC KIOSK OR SIMPLY WAT*+ ! NEWS OR FOLL[+ EM]G5CY PUBLIC ANN\NCE;TS #C C 2 OV]:ELM+LY DI6ICULT OR IMPOSSI# 6A3OMPLI% = P]SONS LIV+ ) 4ABILITIES4 ,YET1 )! ADOP;N (! ,UNIT$ ,N,NS ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES 7,,CRPD71 A NEW UNIV]SAL LEGAL & POLICY FRAME"W = ,,ICT A3ESSIBIL;Y HAS EM]G$ : ,,ITU ,ADM9I/R,NS--COMMUNIC,NS POLICY MAK]S & N,NAL REGULATORY AU?ORITIES--W NE$ 6ABIDE BY4 ,AM;G _M NEW M&ATES1 ,MEMB] ,/ATES :O RATIFI$ ! ,,CRPD N[ NE$ 65SURE T _! N,NAL 9=M,N 9FRA/RUCTURE 9CLUD+ TELEPHONY1 MOBILE PH"OS1 EM]G5CY S]VICES1 ! ,9T]NET & BROADCA/+ >E ALL A3ESSI#4 ,N,NAL ,REGULATORY ,AU?ORITIES & ,M9I/RIES OV]SEE+ 9=M,N & -MUNIC,N TE*NOLOGIES W L1D ^? POLICIES & PROGRAMS 9 _! RESPECTIVE C.TRIES4 ,? IS N A SIMPLE TASK & GLOBAL EXP]I;E %>+ AM;G MEMB]S1 4A#D P]SONS ORGANIZ,NS &! PRIVATE SECTOR IS NEC4 ,! ,,ITU ,/&>DIZ,N ,SECTOR IS -MITT$ 6IMPROV+ ,,ICT A3ESSIBIL;Y "? ! /&>DIZ,N ( RELEVANT TE*NOLOGIES4 ,AT ! SAME "T1 X "WS 6PROMOTE ,,ICT A3ESSIBIL;Y AW>E;S ) XS MEMB]S & "PN]S1 9CLUD+ 9DU/RY4 ,LIKEWISE1 ,I AM "PICUL>LY PL1S$ T ! ,,ITU ,DEVELOP;T ,SECTOR TOOK ! #D 9ITIATIVE 6DEVELOP ! ;E-,A3ESSIBIL;Y ,TOOLKIT = ,POLICY ,MAK]S 9 "PN]%IP ) ;,G#C;ICT--! ,GLOBAL ,9ITIATIVE = ,9CLUSIVE ,I,C,TS4 ,,ITU & ;,G#C;ICT LAUN*$ _! JO9T ONL9E ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,P]SONS ) ,4ABILITIES ,9GHTTPCCWWW4E,+-A3ESSIBILITYTOOLKIT4ORG ON #BD ,FEBRU>Y #BJAJ DUR+ ! ,,ITU ,TELECOM ,DEVELOP;T ,ADVISORY ,GR\P MEET+4 ,,ITU MEMB]S GREET$ 5?USIA/IC,Y ? F/ PLAT=M DESIGN$ = POLICY MAK]S & REGULATORS 6%>E TE*NICAL REF];ES1 POLICIES & GD PRACTICES ON ALL ASPECTS ( ,,ICT A3ESSIBIL;Y4 ,I 5C\RAGE \R MEMB]S 6TAKE FULL ADVANTAGE ( X4 ,? PR9T V].N W HELP PROMOTE ? IMPORTANT >EA ( POLICY- MAK+ & S]VE Z AN EXCELL5T H&BOOK 6ID5TIFY ! KEY /EPS REQUIR$ 65SURE T ! ,9=M,N ,SOCIETY IS B>RI] FREE & B5EFITS ALL HUMANK9D4 ,9TRODUC;N ,PHOTO ( ,SAMI ;AL-,BA%E]1 ,DIRECTOR1 ,,ITU-;,D #E ,! ,IMPORT.E ( ,,ICT ,A3ESSIBIL;Y 9 ,BRIDG+ ! ,DIGITAL ,DIVIDE ,0,SAMI ;,AL-,BA%E]1 ,DIRECTOR1 ,,ITU --;,D ,! M&ATE (! ,TELECOMMUNIC,N ,DEVELOP;T ,SECTOR 7,,ITU--;,D7 (! ,,ITU IS 63NECT ! UNCONNECT$4 ,? C ONLY 2 A*IEV$ IF ! B>RI]S : PREV5T P]SONS LIV+ ) 4ABILITIES F US+ ,I,C,TS >E ELIM9AT$4 ,? ISSUE IS A *ALL5GE = DEVELOP+ & DEVELOP$ N,NS ALIKE4 ,/ATI/ICS F >.D ! _W DEMON/RATE T ,,ICT USAGE AM;G 4A#D P]SONS IS LIMIT$ & T 4ABIL;Y &! LACK ( A3ESSIBIL;Y >E 9 FACT KEY DRIV]S ( POV]TY4 ,YET1 SOLU;NS EXI/ TD T C TRANS=M ! LIVES ( MILLIONS & MAKE X POSSI# = !M 6FULLY "PICIPATE 9 ALL ASPECTS ( SOCIAL & ECONOMIC ACTIVITIES3 A3ESSI# MOBILE PH"OS1 ASSI/IVE F1TURES = 5D-US] DEVICES 9CLUD+ P]SONAL -PUT]S1 A3ESSI# ,,TV PROGRAMM+1 RELAY S]VICES = D1F US]S1 A3ESSI# ELECTRONIC KIOSKS1 A3ESSI# WEB SITES OR A3ESSI# EM]G5CY S]VICES4 ,H["E1 :ILE SOLU;NS EXI/ = ALL ^? TE*NOLOGIES1 REF];ES H TRADI;N,Y #F BE5 SCATT]$ AM;G MULTIPLE S\RCES ( 9=M,N1 & PROGRAMS & POLICIES 6PROMOTE _! IMPLE;T,N REQUIRE A DIV]SE SET ( EXP]TISE4 ,! "W ( ,,ITU--;,D IS 3DUCT$ 9 A COLLABORATIVE 5VIRON;T OP5 63TRIBUTORS F _M DI6]5T US]S0' P]SPECTIVES4 ,TWO YE>S AGO1 WE />T$ 6"W ) ;,G#C;ICT ON DEVELOP+ ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,POLICY ,MAK]S--,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG4 ,IN ,FEBRU>Y ( ? YE>1 WE =M,Y LAUN*$ ! ,TOOLKIT DUR+ ! MEET+ (! ,TELECOMMUNIC,N ,DEVELOP;T ,ADVISORY ,GR\P 7,,ITU--;,D74 ,,ITU BR"\ A NUMB] ( REF];ES 9 ! FIELD ( POLICY MAK+ & /&>DIZ,N1 :ILE ;,G#C;ICT - ! ,GLOBAL ,9ITIATIVE = ,9CLUSIVE ,I,C,TS--PROVID$ 3TRIBU;NS F A GLOBAL NET"W ( OV] #FJ ,,ICT A3ESSIBIL;Y EXP]TS F 9DU/RY1 GOV]N;T & ,4A#D ,P]SONS ,ORGANIZ,NS :O ALL VOLUNTE]$ _! "T & EXP]TISE4 ,WE 7 BO? V PL1S$ & GRATE;L = S* AN EXTRAORD9>Y COLLABORATIVE & VOLUNT>Y EF=T1 A TE/IMONY 6,,ITU,8;,S -MIT;T 6A3ESSIBIL;Y & 6! L1D]%IP T XS MEMB]%IP EX]CISES4 ,? PR9T V].N 0 AL MADE POSSI# ! 0A4I;NAL G5]\S #G 3TRIBU;NS (! ,C5T] = ,9T]NET & ,SOCIETY &! ,HANS ,F.D,N4 ,\R COLL1GUES TOOK X ^U !MVS 6(F] 6FUR!R PROMOTE \R ONL9E TOOLKIT 0DESIGN+ & PRODUC+ ? V USE;L -PANION H&BOOK4 ,\R S9C]E APPRECI,N GOES 6ALL 3TRIBUTORS 6? UNIQUE COLLABORATIVE 5D1VOR4 ,AT ,,ITU--;,D1 WE >E LOOK+ T[>DS L"EAG+ ? K BASE & NET"W ( EXP]TS 0EXP&+ \R (F]+ ( CAPAC;Y BUILD+ PROGRAMS4 ,! NEXT FEW YE>S W 2 CRITICAL 6DEVELOP+ A3ESSI# 9=M,N 9FRA/RUCTURE >.D ! _W4 ,\R EXP]I;E 9 A NUMB] ( REGIONS %[S T POLICY MAK]S & REGULATORS >E AW>E ( ^? *ALL5GES & >E V M* D$ICAT$ 6MEET+ A3ESSIBIL;Y REQUIRE;TS4 ,! ;E- ,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,P]SONS ) ,4ABILITIES & XS -PANION H&BOOK W 2 A VALU$ RES\RCE 6HELP %>E SOLU;NS1 GD PRACTICES & POLICIES T "W4 ,&= ^? C.TRIES DEPLOY+ NEW 9FRA/RUCTURE1 ! "T CD N 2 BETT] 6MAKE !M A3ESSI# F ! />T4 ,I 5C\RAGE ALL ,,ITU MEMB]S 6MAKE USE (! ONL9E ;E-,A3ESSIBIL;Y ,TOOLKIT & ? -PANION H&BOOK4 #H ,=E^W ,AXEL ,LEBLOIS ,! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,P]SONS ) ,4ABILITIES3 ,GLOBAL ,COOP],N =A ,GLOBAL ,*ALL5GE ,0,AXEL ,LEBLOIS1 ,EXECUTIVE ,DIRECTOR1 ;,G#C;ICT ,S9CE XS OP5+ = SIGNATURE 9 ,M>* #BJJG1 ! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES HAS 5JOY$ "O (! FA/E/ RATES ( ADOP;N 9 ! HI/ORY ( ,HUMAN ,"RS4 ,) #ADF SIGNATURES & #IA RATIFIC,NS Z ( ,SEPTEMB] #BJAJ1 X HAS E/ABLI%$ XF 9 A %ORT P]IOD ( "T Z ! UNIV]SAL FRAME"W : W DEF9E ! LAWS1 POLICIES & PROGRAMS : ,/ATES ,"PIES W NE$ 6IMPLE;T4 ,! ,"R 6A3ESSIBIL;Y IS A CORN]/"O (! ,3V5;N4 ,X 3DI;NS ! ABIL;Y ( P]SONS ) 4ABILITIES TO 8FULLY 5JOY ALL HUMAN "RS & FUNDA;TAL FRE$OMS0 Z SPECIFI$ 0XS PREAM#4 ,REM>KABLY1 ! ,AD-HOC ,PREP>ATORY ,-MITTEE : DEVELOP$ XS TEXT )! 9PUT #I ( _M 4A#D P]SONS REPRES5TATIVES SPECIFI$ 9 XS ,>TICLE #I T A3ESSIBIL;Y REQUIRE;TS APPLI$ EQU,Y 6! BUILT 5VIRON;T1 TRANSPORT,N & ,9=M,N & ,-MUNIC,N ,TE*NOLOGIES 7,I,C,TS74 ,? AUTOMATIC,Y IMPLIES T ,,ICT APPLIC,NS1 TE*NOLOGIES & S]VICES >E COV]$ 0EA* & E 4POSI;N (! ,3V5;N REQUIR+ T ,/ATES ,"PIES A4RESS SECTOR SPECIFIC A3ESSIBIL;Y ISSUES4 ,BACK 9 ! FALL ( #BJJF1 X 2CAME CLE> 6A NUMB] ( KEY "PICIPANTS 6! ,AD-HOC ,PREP>ATORY ,-MITTEE =! ,3V5;N T ^? ,,ICT A3ESSIBIL;Y 4POSI;NS WD H PR(.D & -PLEX IMPLIC,NS = ,/ATES ,"PIES4 ,! SU7ES;N 0 MADE T A FOCUS$ MULTI- /AKEHOLD]S EF=T 2 LAUN*$ 6PROMOTE ,,ICT A3ESSIBIL;Y & (F] SOLU;NS VIA A GLOBAL EX*ANGE ( GD PRACTICES4 ,AMBASSADOR ,GALLEGOS1 :O *AIR$ ! ,AD-HOC ,PREP>ATORY ,-MITTEE = OV] ?REE YE>S & S]VES Z *AIR ( ;,G#C;ICT1 ! ,SECRET>IAT =! ,3V5;N AT ,,UN ,,DESA1 ! ,UNIT$ ,N,NS ,GLOBAL ,ALLI.E = ,,ICT & ,DEVELOP;T 7,,UN ,,GAID71 ,4A#D ,P]SONS ,ORGANIZ,NS & ,,ICT CORPOR,NS HELP$ U /AGE ! CRE,N 9 ,DECEMB] #BJJF ( ;,G#C;ICT--! ,GLOBAL ,9ITIATIVE = ,9CLUSIVE ,I,C,TS--Z #AJ A MULTI-/AKEHOLD]S GLOBAL ADVOCACY & HUB = VOLUNTE]+ EXP]TS F >.D ! _W4 ,NATUR,Y1 GIV5 ! C5TRAL ROLE ( ,TELECOM ,REGULATORS 9 IMPLE;T+ _M (! ,,ICT A3ESSIBIL;Y 4POSI;NS (! ,3V5;N1 ! ,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7 SEEM$ 6BE WELL POSI;N$ 6HELP DEVELOP \TR1* ACTIVITIES T[>DS POLICYMAK]S4 ,IN E>LY #BJJG1 AT A MEET+ ORGANIZ$ 0,CRAIG ,B>RETT1 ,*AIRMAN ( ,9TEL & !N ,*AIR ( ,,UN ,,GAID1 WE ASK$ ,DR4 ,HAMAD\N ,T\R@E1 ,SECRET>Y-,G5]AL (! ,,ITU :E!R ,,ITU MAY 2 WILL+ 6HELP ;,G#C;ICT & "PICIPATE 9 "S ( XS PROJECTS4 ,HIS RESPONSE 0 9/ANTLY POSITIVE & SUPPORTIVE ( \R "W4 ,S9CE !N1 ! COOP],N 2T ,,ITU & ;,G#C;ICT HAS KEPT GR[+1 9CLUD+ PROMOT+ ,,ICT A3ESSIBIL;Y /&>DS 9 COOP],N ) ,,ITU--;,T & ORGANIZ+ AW>E;S RAIS+ SEM9>S = GOV]N;TS & REGULATORS >.D ! _W & R,Y+ MULTIPLE /AKEHOLD]S ) ,,ITU --;,D 9 MULTIPLE C.TRIES4 ,\R JO9T EF=TS QKLY DEMON/RAT$ ! PRACTICAL NE$S & EXPECT,NS T ,,ITU MEMB]S _H 9 T]MS ( LE>N+ M AB ,,ICT A3ESSIBIL;Y POLICIES & GD PRACTICES4 ,IN #BJJH1 ,AS5A? ,MPATWA1 !N #AA ,H1D (! ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT71 CAME UP )A BOLD IDEA3 GIV5 ! SC>C;Y ( AVAILA# 9=M,N ON ,,ICT A3ESSIBIL;Y GD PRACTICES & POLICIES1 CD WE DEVELOP A WEB BAS$ TOOLKIT = POLICYMAK]S8 ,CD COOP],N 2T ,,ITU & ;,G#C;ICT,8SO _M VOLUNTE] EXP]TS A4RESS ALL ! -PLEX TE*NOLOGIES1 APPLIC,NS & POLICIES SUPPORT+ ,,ICT A3ESSIBIL;Y8 ,)! 5C\RAGE;TS ( ,&REA ,SAKS :O HAS *AMPION$ ! CAUSE ( A3ESSIBIL;Y AT ,,ITU = _M YE>S1 & AF A QK POLL1 WE F.D T PROM95T EXP]TS F >.D ! _W 7 9DE$ WILL+ 63TRIBUTE _! "T & EXP]TISE PRO-BONO S T ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,P]SONS ) ,4ABILITIES WD 2COME A R1L;Y4 ,WE NE$$1 H["E1 "S M9IMUM /RUCTURE & ORGANIZ,N 6GET ? AMBITI\S TASK A3OMPLI%$4 ,WE S"\ ! ADVICE ( ,PR(ESSOR ,G]>D ,QU9N1 A V E>LY ;,G#C;ICT "PICIPANT & "O (! >*ITECTS (! TEXT (! ,3V5;N4 ,PR(ESSOR ,QU9N IMMLY (F]$ 6*ECK ) ,D@ONAL ,RICE1 "O ( 8 ,PH4,D4 /UD5TS AT ! ,N,NAL ,UNIV]S;Y ( ,IREL& ,GALWAY1 IF HE WD 2 9T]E/$ 6VOLUNTE] Z $ITOR 6COORD9ATE \R 3TRIBUTORS4 #AB ,D@ONAL ,RICE1 :O AL S]VES Z ,,ICT EXP]T AT ! ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN (! ,N,NAL ,4ABIL;Y ,AU?OR;Y 7,,CEUD_/,,NDA7 ( ,IREL&1 EXPRESS$ 8 5?USIASM & -MITT$ 6! PROJECT4 ,G]ALD ,CRA4OCK :O H1DS UP ! ,,CEUD AT ! ,,NDA G5]\SLY AGRE$ 6LET ,D@ONAL S]VE 9 ? CAPAC;Y1 "!BY 3TRIBUT+ AN ESS5TIAL RES\RCE 6DEVELOP+ ! ,TOOLKIT4 ,! ,_W ,BL ,UNION AL VOLUNTE]$ XS SUPPORT (! ,TOOLKIT AT XS #BJJH ,G5]AL ,ASSEMBLY 9 ,G5EVA4 ,,IBM1 ,MICROS(T & _M O!R -PANIES & L>GE NON-PR(IT OR GOV]N;TAL ORGANIZ,NS S* Z ,,WGBH1 ! ,WIRE.S ,,R]C1 ,,CIS OR ! ,C;Y ( ,*ICAGO AGRE$ 63TRIBUTE _! EXP]TS N ONLY = TE*NICAL SEC;NS1 B AL 6HELP U REVIEW ! 3T5TS (! ,TOOLKIT4 ,KEV9 ,C>EY1 CURR5TLY ,*AIR (! ,ROYAL ,N,NAL ,9/ITUTE ( ,BL ,P 7,,RNIB71 CAME UP )! =MAT & /RUCTURE ( \R TE*NICAL SEC;NS & GRTLY 3TRIBUT$ 6KICK-(F \R $ITORIAL PROCESS4 ,CYN?IA ,WA4ELL1 ,TRI%A ,O,8,CONNELL1 ,JAMES ,?UR/ON1 ,ANNE-,RIV]S ,=CKE1 ,NIRMITA ,N>ASIMHAN & M ?AN #FJ O!R EXP]TS1 ^: "NS FOLL[ ? =E^W1 3TRIBUT$ 3SID]A# 3T5T 6! ,TOOLKIT4 ,"! IS NO PROP] ^W #AC 6EXPRESS \R GRATITUDE = _! 9VALUA# 3TRIBU;NS4 ,6KEEP ! PROJECT ON TRACK1 ,SUSAN ,S*ORR1 CURR5T ,H1D (! ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT71 )! VALUA# ASSI/.E ( ,MAXIM ,KU%TUEV1 ,PROJECT ,COORD9ATOR1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU_/,,BDT1 HAS BE5 A T]RIFIC & RES\RCE;L "PN] 6MAKE ? PROJECT HAPP54 ,2H ! SC5E1 ,FR.ESCA ,CESA ,BIAN*I1 ,DIRECTOR ( ,EXT]NAL ,REL,NS AT ;,G#C;ICT & :O MANAGES ! ,TOOLKIT WEBSITE1 -PET$ ) ,D@ONAL ,RICE =! NUMB] ( LATE NI<TS SP5T AT ORGANIZ+1 PRO( R1D+1 & UPLOAD+ ! 3T5T (! ,TOOLKIT4 ,)\T ,FR.ESCA,8;S & ,D@ONAL,8;S EXTRAORD9>Y "W1 ATT5;N 6DETAILS & -MIT;T 2Y DUTY1 ? PROJECT WD N H HAPP5$4 ,:ILE WE 7 HAPPY 6LAUN* ! ,TOOLKIT AT ! ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,ADVISORY ,GR\P 7,,TDAG7 MEET+ 9 ,FEBRU>Y #BJAJ 9 ,G5EVA1 "O ( \R MO/ D$ICAT$ 3TRIBUTORS1 ,NIRMITA ,N>ASIMHAN1 ,PROGRAM ,MANAG] AT ! ,C5TRE = ,9T]NET & ,SOCIETY 7,,CIS7 9 ,BANGALORE1 TOLD U T WE "\ 6FUR!R PROMOTE ! ,TOOLKIT1 T #AD X 0 S* A T]RIFIC RES\RCE = POLICYMAK]S T A H&BOOK %D 2 PR9T$ & WIDELY 4TRIBUT$4 ,H] 5?USIASM 0 IRRESI/I# & WE AGRE$ 6G AH1D3 %E 5D$ UP $IT+ ? 5TIRE H&BOOK ) ,REBE3A ,S*ILD,8;S SUPPORT & _M ( \R 3TRIBUTORS AGRE$ 6PRO( R1D X4 ,! ,HANS ,F.D,N G5]\SLY AGRE$ 6COV] ! PRODUC;N (! F/ #B'JJJ COPIES ( ? H&BOOK4 ,\R 5TIRE ,TOOLKIT T1M IS MO/ GRATE;L = ? T]RIFIC SUPPORT ( ,,CIS1 XS ,DIRECTOR1 ,SUNIL ,ABRAHAM &! ,HANS ,F.D,N4 ,WE AL WI% 6EXPRESS \R APPRECI,N 6,SIM>O ,CAMPOS & ,ALEX&RA ,GASP>I1 AT ,,ITU-;,T 1 :O "W$ TIRE.SLY 6MEET ! TI<T D1DL9ES ( ? PR9T $I;N4 ,WE HOPE T \R R1D]S W 5JOY ! PRACTICAL & EASY-TO-R1D =MAT ( ? H&BOOK & APPRECIATE ! 9T5T ( XS _M 3TRIBUTORS4 ,= ;,G#C;ICT1 ? ,TOOLKIT & H&BOOK BE/ EXEMPLIFY ! GLOBAL NATURE & DYNAMISM ( \R GRASSROOTS NET"W ( EXP]TS & SUPPORT+ 9/ITU;NS4 ,! ,TOOLKIT & XS -PANION H&BOOK 3/ITUTE ! F.D,N = AN "E M E6ECTIVE GLOBAL PLAT=M 6EX*ANGE GD PRACTICES AM;G POLICYMAK]S 9VOLV$ 9 ,,ICT A3ESSIBIL;Y & _! 3/ITU5TS4 ,!Y W AL S]VE 6DESIGN & DELIV] MULTIPLE CAPAC;Y BUILD+ PROGRAMS OV] ! NEXT #AE FEW YE>S 6FACILITATE ! FULL IMPLE;T,N (! ,,ICT A3ESSIBIL;Y 4POSI;NS (! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES4 ,\R V S9C]E APPRECI,N GOES 6ALL \R FRS & COLL1GUES :O H MADE ? PROJECT A R1L;Y4 ,AC"KL$G;TS ,\R ,SPECIAL ,APPRECI,N GOES TO3 ,,$ITORS ,++,+4 ,AXEL ,LEBLOIS1 ,EXECUTIVE ,DIRECTOR1 ;,G#C;ICT ,++,+4 ,SUSAN ,S*ORR1 ,H1D1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT7 ,++,+4 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL& 7,TOOLKIT ,$ITOR7 ,++,+4 ,FR.ESCA ,CESA ,BIAN*I1 ,DIRECTOR ,EXT]NAL ,REL,NS1 ;,G#C;ICT 7,TOOLKIT ,$ITORIAL ,COORD9ATOR7 #AF ,,PR9T ,,$ITOR ,++,+4 ,NIRMITA ,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA ,,$ITORIAL ,,-MITTEE ,++,+4 ,CL>A ,LUZ ,ALV>EZ1 ,MEXICO ,++,+4 ,TAMAS ,BAB9SZKI1 ,EV5 ,GR.DS1 ,,U4S4A4 ,++,+4 ,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION1 ,U4,K4 ,++,+4 ,JOHN ,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE1 ,U4,K4 ,++,+4 ,ANNE-,RIV]S ,=CKE1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,LUIS ,GALLEGOS1 ,AMBASSADOR ( ,ECUADOR 6! ,UNIT$ ,/ATES1 ,*AIRP]SON ;,G#C;ICT1 ,=M] ,*AIR (! ,AD ,HOC ,PREP>ATORY ,-MITTEE =! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES ,++,+4 ,RUNE ,HALVORS51 ,,NOVA1 ,NORWAY ,++,+4 ,AS5A? ,MPATWA1 ,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7 ,++,+4 ,G]>D ,QU9N1 #AG ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL& ,++,+4 ,FELIC;Y ,RAWL9S1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,&REA ,SAKS1 ,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7 ,++,+4 ,LICIA ,SBATTELLA1 ,POLITECNICO ;DI ,MILANO1 ,ITALY ,++,+4 ,&I ,SN[-,W1V]1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P ,++,+4 ,CYN?IA ,D4 ,WA4ELL1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI71 ,,U4S4A4 ,,3TRIBUTORS ,++,+4 ,J4 ,E4 ,BAK]1 ,L4 ,MC,>?UR1 ,J4 ,SILVA1 ,JUTTA ,TREVIRANUS1 ,ADAPTIVE ,TE*NOLOGY ,RES\RCE ,C5TRE1 ,UNIV]S;Y ( ,TORONTO1 ,CANADA ,++,+4 ,DAVID ,BANES1 ,MADA-- ,QAT> ,ASSI/IVE ,TE*NOLOGY ,C5T] ,++,+4 ,DAVID ,BAYLOR1 ,_W ,BROADCA/+ ,UNIONS 7,,WBU7 #AH ,++,+4 ,H>DIK ,BHATT1 ,DE"P;T ( ,9NOV,N & ,TE*NOLOGY1 ,C;Y ( ,*ICAGO & ,K>5 ,TAMLEY1 ,-MIS.N]1 ,MAYOR'S ,(FICE = ,P ) ,4ABILITIES1 ,C;Y ( ,*ICAGO2 ,DANIELLE ,DU,M]] & ,MAT!W ,GUIL=D1 ,DE"P;T ( ,9NOV,N & ,TE*NOLOGY1 ,C;Y ( ,*ICAGO2 ,LAURIE ,DITTMAN & ,JOSEPH ,RUSSO1 ,MAYOR'S ,(FICE = ,P ) ,4ABILITIES1 ,C;Y ( ,*ICAGO ,++,+4 ,F]N&O ,BOTELHO1 ,LIT]ACY ,BRIDGE @& ,MAIS ,DIF]5@CAS1 ,BRAZIL ,++,+4 ,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION1 ,U4,K4 ,++,+4 ,G]ALD ,CRA4OCK1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,N,NAL ,4ABIL;Y ,AU?OR;Y 7,,NDA71 ,IREL& ,++,+4 ,ANNE-,RIV]S ,=CKE1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,JONA?AN ,FREEMAN1,,MD ;I#B ,M$IA ,RESE>* ,LTD2 ,DE"P;T ( ,PSY*OLOGY1 ,GOLDSMI?S1 ,UNIV]S;Y ( ,LONDON ,NEW ,CROSS1 ,U4,K4 ,++,+4 ,ANGELA ,G>ABAGIU1 ,C\NCIL ( ,EUROPE #AI ,++,+4 ,CLAUDIO ,GIUGLIEMMA1 ,PRESID5T1 ,DOM9IC ,F.D,N1 ,SWITZ]L& ,++,+4 ,L>RY ,GOLDB]G1 ,,WGBH1 ,,U4S4A4 ,++,+4 ,M>T9 ,G\LD1 ,N,NAL ,C\NCIL ON ,4ABIL;Y1 ,,U4S4A4 ,++,+4 ,GUNN> ,HELL/R@OM1 ,OMNITOR1 ,SW$5 ,++,+4 ,JAMES ,HU2>D1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA1 ,IREL& ,++,+4 ,BILL ,JOLEY1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI71 ,,U4S4A4 ,++,+4 ,MIKE ,J"OS1 ,WIRE.S ,,R]C1 ,GEORGIA ,9/ITUTE ( ,TE*NOLOGY1 ,,U4S4A4 ,++,+4 ,AXEL ,LEBLOIS1 ;,G#C;ICT ,++,+4 ,ALEX ,LI1 ,9T]N,NAL ,ORGANIZ,N = ,/&>DIZ,N 7,,ISOGG_/ ,9T]N,NAL ,ELECTROTE*NICAL ,-MIS.N 7,,IEC7 ,JO9T ,TE*NICAL ,-MITTEE #A 7;,,JTC#A7 ,SPECIAL ,"W+ ,GR\P-- ,A3ESSIBIL;Y ,3V5] ,++,+4 ,B5 ,LIPP9COTT1 ,WIRE.S ,,R]C1 ,GEORGIA ,9/ITUTE ( #BJ ,TE*NOLOGY1 ,,U4S4A4 ,++,+4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT71 ,IREL& ,++,+4 ,NIRMITA ,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA ,++,+4 ,TRI%A ,O,8,CONNELL1 ,,WGBH-,%APIRO ,N,NAL ,C5T] = ,A3ESSI# ,M$IA 7,,NCAM71 ,,U4S4A4 ,++,+4 ,MIKE ,PACIELLO1 ,! ,PACIELLO ,GR\P1 ,,U4S4A4 ,++,+4 ,HEL5 ,PETRIE1 ,UNIV]S;Y ( ,YORK1 ,U4,K4 ,++,+4 ,9MACULADA ,PLAC5CIA ,PORR]O1 ,EUROP1N ,-MIS.N ,DIRECTORATE ,G5]AL ( ,EMPLOY;T1 ,SOCIAL ,A6AIRS1 & ,EQUAL ,OPPORTUNITIES ,++,+4 ,D@ONAL ,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI- ,GALWAY1 ,IREL& ,++,+4 ,REBE3A ,S*ILD1 ,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA ,++,+4 ,SUSAN ,S*ORR1 ,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U 7,,BDT7 #BA ,++,+4 ,RI* ,S*W]DTFEG]1 ,4T+UI%$ ,5G9E]1 ,,SWG ,A3ESSIBIL;Y ,>*ITECT_/,/RATEGI/1 ,,IBM ,++,+4 ,DAVID ,SLOAN1 ,UNIV]S;Y ( ,DUNDEE1 ,U4,K4 ,++,+4 ,&I ,SN[-,W1V]1 ,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T] ,++,+4 ,MIKE ,/>L+1 ,_W ,BROADCA/+ ,UNIONS 7,,WBU7 ,++,+4 ,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P ,++,+4 ,GREGG ,V&]HEID51 ,UNIV]S;Y ( ,W9SCONS9-,MADISON1 ,,U4S4A4 ,++,+4 ,C>LOS ,A4 ,VELASCO1 ,FRAUNH(] ,9/ITUTE = ,APPLI$ ,9=M,N ,TE*NOLOGIES 7,,FIT71 ,G]_M ,++,+4 ,CYN?IA ,D4 ,WA4ELL1 ,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON ! ,9T]NET 7,,ICDRI71 ,,U4S4A4 ,++,+4 ,SAM ,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE1 ,U4,K4 ,++,+4 ,*UCK ,WILSK]1 ,TELE"W ,COALI;N1 ,,U4S4A4 ,++,+4 ,GOTTFRI$ ,ZIMM]MANN1 ,A3ESS ,TE*NOLOGIES1 ,,U4S4A4 #BB ,3T5TS ,*APT] ,PAGE ;E-,A3ESSIBIL;Y ,POLICY ,H&BOOK = ,P]SONS ) ,4ABILITIES """"""""""""" #A ,PREFACE """""""""""""""""""""""""""" #A ,9TRODUC;N """""""""""""""""""""""""" #D ,=E^W """"""""""""""""""""""""""""""" #H ,AC"KL$G;TS """""""""""""""""""""""" #AE #A ,! ,A3ESSIBIL;Y ,IMP]ATIVE """"""""""""""""""""""" #CA #A'A ,:AT IS ,,ICT A3ESSIBIL;Y8 """"""""""""" #CA #A'A'A ,BASIC ,A3ESSIBIL;Y PR9CIPLES """""""""""""""""""" #CD #A'B ,:AT ! ,,CRPD SAYS AB ,,ICT A3ESSIBIL;Y """""""""""""""""""" #CG #A'B'A ,PUBLIC #BC PROCURE;T """""""""""""""""""" #DD #A'B'B ,4POSI;N ON A3ESS 69=M,N ON SPECIFIC PROGRAMS """"""""""""""""""""" #DE #A'B'C ,IMPLE;T,N (! ,3V5;N """""""""""""""""""" #DF #A'C ,H[ 6BE/ ASSESS 4ABIL;Y DEMOGRAPHICS &! IMPACT ( ,,ICT B>RI]S """""""" #DG #A'C'A ,! M$ICAL MODEL ( 4ABIL;Y """"""" #DH #A'C'B ,! SOCIAL MODEL ( 4ABIL;Y """"""" #DI #A'C'C ,M1SUR+ & RESPOND+ 6*ANGES 9 HUMAN CAPABIL;Y """""""""""""""""""" #EJ #A'C'D ,ASSESS+ ! IMPACT ( A3ESSI# ,,ICT """""""""""""""""" #ED #BD #A'D ,ID5TIFY+ ,,ICT A3ESSIBIL;Y LEGISLATIVE1 REGULATORY1 POLICY & PROGRAMS GAPS V]SUS ,,CRPD GUIDEL9ES & M&ATES """"""""""""""""""""""""" #EG #A'E ,5GAG+ ,4A#D ,P]SONS ,ORGANIZ,NS & O!R KEY /AKEHOLD]S 9 POLICY MAK+ """"""" #FB #A'E'A ,MA9/R1M+ 4ABIL;Y """""""""""""""""""""" #FB #A'E'B ,ID5TIFY+ /AKEHOLD]S & _! ROLES 9 IMPLE;T+ A3ESSI# S]VICES """"" #FD #B ,POLICIES & ,PROGRAMS "" #GB #B'A ,POLICY DEVELOP;T 0>EA """"""""" #GI #B'A'A ,-MON CORE ,,ICT >1S """""""""""""""""""""""""" #HJ #B'A'B ,TELECOM_/,,ICT REGULATOR1 BROADCA/+ AU?OR;Y _/ ,M9I/RY ( ,TELECOMMUNIC,NS _/ #BE -MUNIC,NS _/ TE*NOLOGY """"""" #HA #B'A'C ,M9I/RY ( ,$UC,N #HB #B'A'D ,M9I/RY ( ,LAB\R _/ ,SOCIAL ,A6AIRS """"""""""" #HC #B'A'E ,M9I/RY ( ,9T]IOR1 ,HOMEL& ,DE"P;T """""""""""""""""""""" #HD #B'A'F ,M9I/RY ( ,H1L? "" #HD #B'A'G ,M9I/RY ( ,TRANSPORT,N """"""" #HE #B'A'H ;E-,GOV]N;T S]VICES """""""""""""""""""""" #HF #B'A'I ,LOCAL GOV]N;T """"""""""""""" #HG #B'B ,SETT+ /&>DS """"""""""""""""""" #HH #B'B'A ,,ISO_/,,IEC ;,,JTC#A """"""""""""""""""""" #IJ #B'B'B ,9T]N,NAL ,TELECOMMUNIC,N #BF ,UNION 7,,ITU7 """"""""""""""" #IB #B'B'C ,O!R ORGANIZ,NS 9VOLV$ 9 ;E- A3ESSIBIL;Y """" #AJA #B'C ,PUBLIC PROCURE;T """"" #AJD #B'C'A ,R,NALE = PUBLIC PROCURE;T POLICIES 9CORPORAT+ ,,ICT A3ESSIBIL;Y M&ATES """""""""""""""""""""" #AJE #B'C'B ,CORE ISSUES 9 CR1T+ E6ECTIVE PUBLIC PROCURE;T POLICIES """""""""" #AJH #B'D ,PROMOT+ ASSI/IVE TE*NOLOGIES #AAB #B'D'A ,"U/&+ NE$S """"" #AAB #B'D'B ,SOLU;NS 6MEET NE$S """""""""""""""""""""""" #AAD #B'D'D ,H[ ,,AT SUPPORTS P]SONAL MOBIL;Y """" #AAI #B'D'E ,H[ ,,AT #BG SUPPORTS "W+ """""""""""""""" #ABJ #B'D'F ,REMOTE & HOME "W+ """""""""" #ABA #B'D'G ,H[ ,,AT SUPPORTS -MUNIC,N """"""""""" #ABB #B'D'H ,IMPLE;T+ ASSI/IVE TE*NOLOGIES """""""" #ABC #B'E ,PROMOT+ A3ESSI# PRODUCT DEVELOP;T @& ,UNIV]SAL ,DESIGN """"""""""""""""""""""" #ABF #B'E'A ,3SID],NS = SPECIFY+1 9C5TIVIZ+ & IMPLE;T+ ,UNIV]SAL ,DESIGN "" #ACA #B'E'B ,ACTIVITIES ( /&>DS BODIES RELEVANT 6,UNIV]SAL ,DESIGN """""""""" #ACC #B'E'C ,HI<] $UC,N 5G9E]+ CURRICULA """""""""""" #ACD #B'F ,9T]N,NAL COOP],N """"""""""""" #ACF #BH #B'F'A ,3V5;N 4POSI;NS #ACG #B'F'B ,EUROP1N ,UNION #ACH #B'F'C ,O!R REGIONAL CO-OP],NS """"""""""""""""""" #ACI #B'F'D ,U4,S4 ,,TEITAC #ADA #C ,SOLU;NS T ,"W """""""""""""""""" #ADB #C'A ,WIRE.S PH"OS """"""""""""""""" #ADC #C'B ,RADIOS """"""""""""""""""""""" #ADF #C'C ,TELEVI.N """"""""""""""""""""" #ADH #C'D ,REMOTE 3SOLES """""""""""""""" #AEJ #C'E ,L&L9E PH"OS """""""""""""""""" #AEC #C'F ,WEBSITES """"""""""""""""""""" #AFA #C'G ,P]SONAL -PUT]S """"""""""""""" #AFE #C'H ,S(TW>E """"""""""""""""""""""" #AGB #C'I #BI ,ELECTRONIC KIOSKS """""""""""" #AGF #C'AJ ,BROADB& S]VICES """""""""""""" #AGI #C'AA ,A3ESS 6PUBLI%$ "WS """"""""""" #AHJ #C'AA'A ,LEGAL *ALL5GES "" #AHA #C'AA'B ,TE*NOLOGICAL *ALL5GES """""" #AHC #D ,A3ESSIBIL;Y ,POLICY ,MAK+3 ,AN ,9T]N,NAL ,P]SPECTIVE """"""""""" #AHG #D'A ,C.TRY ANALYSIS """""""""""""""""""""" #AHH #D'A'A ,UNIT$ ,/ATES ( ,AM]ICA """""""""""" #AHH #D'A'B ,UNIT$ ,K+DOM """""""""""""""""""""" #AHI #D'A'C ,AU/RALIA """"""""""""""""""" #AIJ #D'A'D ,G]_M #AIA #D'A'E ,PORTUGAL """"""""""""""""""" #AIB #D'A'F ,NEW ,Z1L& #AIC #CJ #D'A'G ,CANADA """"""""" #AIC #D'A'H ,IREL& """""""""" #AID #D'A'I ,ITALY "" #AIE #D'A'AJ ,SW$5 #AIF #A #D'A'AA ,EUROP1N ,UNION """"""""""""" #AIG #D'A'AB ,JAPAN """""""""""""""""""""" #AIH #D'A'AC ,KOREA """""""""""""""""""""" #BJJ #D'A'AD ,DEVELOP+ C.TRIES """"""""""" #BJJ #D'B ,SUMM>Y """"""""""""""" #BJA ,APP5DIX ,A3 ,A3ESSIBIL;Y ,POLICY ,-P>ISON ,GRID """""""""" #BJD ,APP5DIX ;,B3 ,ONL9E ,TOOLKIT ,SITE ,MAP """""" #BAE ,USE;L L9KS """"""""""" #BBI #A ,! ,A3ESSIBIL;Y #CA ,IMP]ATIVE #A ,! ,A3ESSIBIL;Y ,IMP]ATIVE ,? *APT] W EXPLORE ! M1N+ ( ,9=M,N ,-MUNIC,N ,TE*NOLOGIES 7,,ICT7 A3ESSIBIL;Y :ILE \TL9+ BASIC A3ESSIBIL;Y PR9CIPLES1 /&>DS & GUIDEL9ES4 ,X W COV] ! PROVI.NS = ,,ICT A3ESSIBIL;Y 9 ! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES 7,,CRPD71 4CUSS H[ BE/ 6ASSESS 4ABIL;Y DEMOGRAPHICS & LOOK AT ! IMPACT ( ,,ICT B>RI]S 0ID5TIFY+ ,,ICT A3ESSIBIL;Y POLICY & PROGRAM GAPS 2T ! ,,CRPD GUIDEL9ES & M&ATES4 ,F9,Y1 X W EXAM9E ! ROLE ( ,4A#D ,P]SONS ,ORGANIZ,NS 7,D,P,OS7 & O!R KEY /AKEHOLD]S 9 POLICY MAK+4 ,FULL TEXT (! ,3V5;N AVAILA# ON ! ,SECRET>IAT WEBSITE 7,,UN ,5A#7 AT ,9GHTTPCCWWW4UN4ORG_/4ABILITIESST,+ #A'A ,:AT IS ,,ICT A3ESSIBIL;Y8 ,A3ESSIBIL;Y IS A M1SURE (! EXT5T 6: A PRODUCT OR S]VICE C 2 US$ 0A P]SON )A 4ABIL;Y Z E6ECTIVELY Z X C 2 US$ #CB 0A P]SON )\T T 4ABIL;Y4 ,! 3CEPT ( A3ESSIBIL;Y RELATES 6! DIV]SE NE$S & ABILITIES (A DIV]SE SEC;N (! US] POPUL,N --P]SONS ) 4ABILITIES--& IS EXPRESS$ 9 DEGREES1 F 8FULLY A3ESSI#01 TO 8"PI,Y A3ESSI#01 TO 8-PLETELY 9A3ESSI#0 =A SPECIFI$ US] GR\P4 ,! M P]SONS T C USE ! PRODUCT &! M TASKS !Y C C>RY \ ) X1 ! M A3ESSI# ! PRODUCT IS 3SID]$ 6BE4 ,"S EXAMPLES ( 9A3ESSIBIL;Y >E GIV5 2L4 ,++,+4 ,A BANK,8;S ,AUTOMAT$ ,TELL] ,MA*9E 7,,ATM7 CD 2 9A3ESSI# 9 ! FOLL[+ WAYS3 O ,MA*9E POSI;N$ TOO HI< =A P]SON 9 A :EEL*AIR 6R1* "S (! 3TROLS4 O ,POOR QUAL;Y VISUAL 4PLAY ) L[ 3TRA/ 2T TEXT & BACKGR.D1 OR TEXT- ONLY VISUAL 4PLAY MAK+ R1D+ DI6ICULT OR IMPOSSI# = P]SONS ) VI.N OR R1D+ IMPAIR;TS4 O ,PROMPTS & RESPONSES >E WRITT5 9 -PLEX LANGUAGE OR J>GON1 MAK+ !M DI6ICULT 6"U/& = P]SONS ) "S COGNITIVE OR LE>N+ 4ABILITIES4 ,++,+4 ,WEBSITES : TYPIC,Y 3TA9 A MIXTURE ( TEXT1 IMAGES1 L9KS1 BUTTONS1 TA#S1 9T]ACTIVE =MS & O!R #CC 3T5T C 2 9A3ESSI# 9 ! FOLL[+ WAYS3 O ,ON-SCRE5 BUTTONS >E MADE 6RESPOND ONLY 6A M\SE CLICK1 S A P]SON )A PHYSICAL 4ABIL;Y :O _C USE A M\SE _C ,8CLICK0' BUTTONS 0PRESS+ ! ,8,5T]0' KEY ON _! KEYBO>D Z ANO!R OP;N4 O ,ON A PAY;T =M1 ! LABELS ( 9PUT BOXES & 3TROLS 7E4G4 ,8"N0'1 ,8*OICE ( PAY;T ME?OD0'7 >E 4PLAY$ 9 A WAY T _C 2 R1D 0! 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OPPORTUN;Y =A SOCIAL 4ABIL;Y 6O3UR 9 ! 5VIRON;T 0DESIGN+ B>RI]-M9IMAL PRODUCTS4 #A'C'C ,M1SUR+ & RESPOND+ 6*ANGES 9 HUMAN CAPABIL;Y ,HI/ORIC,Y1 P]SONS H BE5 VIEW$ Z 2+ EI A#-BODI$ OR 4A#D B1 9 FACT1 HUMAN CAPABIL;Y V>IES 3T9U\SLY "?\T A #EA LIFE"T & REQUIRES M SPECIFIC ANALYSIS4 ,IN G5]AL1 X IS POSSI# 6ID5TIFY SEV5 CAPABILITIES : >E GR\P$ 96?REE CATEGORIES3 ,++,+4 ,S5SORY1 9CLUD+ VI.N & HE>+2 ,++,+4 ,COGNITIVE1 9CLUD+ ?9K+ & -MUNIC,N2 ,++,+4 ,MOTOR1 9CLUD+ LOCOMO;N1 R1* & /RET*1 & DEXT];Y4 ,MO/ P]SONS EXP]I;E M ?AN "O CAPABIL;Y LOSS "?\T _! LIFE"T1 USU,Y 9 ! =M ( MULTIPLE M9OR IMPAIR;TS 7E4G4 DECR1S$ 9 VI.N1 HE>+ OR DEXT];Y7 Z OPPOS$ 6A S+LE MAJOR CAPABIL;Y LOSS S* Z BL;S1 D1F;S OR P>APLEGIA4 ,? PATT]N ( MULTIPLE M9OR IMPAIR;TS OV] "T IS TYPICAL (! HUMAN AG+ PROCESS4 ,*ALL5GES >IS+ F AGE V>I,NS ,! FACT T HUMAN CAPABIL;Y V>IES 3T9U\SLY "?\T A LIFE"T IS RESPONSI# = M* (! -PLEX;Y 9 ,,ICT A3ESSIBIL;Y4 ,8,AGE V>I,N0' )9 A POPUL,N IS Z M* A 3SID],N = POLICYMAK]S Z X IS = PRODUCT & S]VICE DESIGN]S1 ESPECI,Y 3SID]+ T 9CR1S$ LIFE EXPECTANCY 9 9DU/RIAL C.TRIES W 3TRIBUTE 6AN 9CR1SE 9 ! NUMB] ( P]SONS ) #EB 4ABILITIES _WWIDE4 ,? AG+ POPUL,N IS SIGNIFICANT 9 BO? XS NUMB] & XS IMPLIC,NS = ,,ICT POLICY Z WELL Z DEVICE & S(TW>E DEVELOP;T4 ,P]SONS >E LIKELY 6DEVELOP NEW DI6ICULTIES & IMPAIR;TS Z !Y AGE1 :E!R S5SORY1 COGNITIVE1 OR MOTOR4 ,LIKEWISE1 P]SONS ) EXI/+ MILD DI6ICULTIES & IMPAIR;TS MAY EXP]I;E AN 9CR1SE 9 ! SEV];Y ( IMPAIR;T4 ,SIMPLY PUT1 ! 9CR1S$ AGE (! POPUL,N CR1TES AN IMM ,8SECOND TI]0' ( DEM& = A3ESSI# ,,ICT 9 ! =M ( OLD] P]SONS EXP]I5C+ DIM9I%$ S5SORY1 MOTOR1 OR COGNITIVE CAPABILITIES4 ,IN "PICUL>1 ! DEMOGRAPHICS (! DEVELOP$ ECONOMIES >E *ANG+1 ) L;G] LIFE EXPECTANCIES &A R$UC$ BIR? RATE RESULT+ 9 AN 9CR1S$ PROPOR;N ( P]SONS OV] #FE 9 ! POPUL,N4 ,M S ?AN PREVI\S G5],NS1 "W]S CURR5TLY AG$ #EE-#FD >E M LIKELY 6USE -PUT]S AT "W4 ,H["E1 2Y ! "WPLACE1 "! IS N ONLY AN 9CR1SE 9 ! USE ( -PUT]S = 9=M,N & -MUNIC,N1 B "! IS AL AN OV]ALL 9CR1SE 9 ! AV]AGE AGE ( -PUT] US]S 9 ! ,UNIT$ ,/ATES4 ,IN ! FUTURE1 !N1 -PUT] US]S W DEM& & EXPECT GRT] A3ESSIBIL;Y 9 #EC -PUT]S4 ,M IMPORTANTLY1 ?\<1 POLICYMAK]S & /AKEHOLD]S M/ 3SID] H[ A3ESSI# ,,ICT MI<T HELP A4RESS ! BROAD]1 MACROECONOMIC E6ECT ( AN AG+ POPUL,N3 ! NE$ = 9CR1S$ PRODUCTIV;Y )9 ! SMALL] "W+ POPUL,N ON : ! GR[+ OLD-AGE POPUL,N W 3T9UE 6DEP5D4 ,! NE$ = 9CR1S$ PRODUCTIV;Y ,! LESS DEVELOP$ REGIONS 7N 9CLUD+ ! L1/ DEVELOP$ C.TRIES7 >E PROJECT$ 6H ! /EEPE/ GR[? 9 _! OLD-AGE DEP5D5CY RATIOS --! NUMB] ( P]SONS AG$ #FE OR OLD] 9 ! POPUL,N P] E P]SON AGE #AE-#FD 7"W+ AGE7 9 ! POPUL,N--OV] ! NEXT #DJ YE>S4 ,^! REGIONS >E PR$ICT$ 6EXP]I;E #BJJ P]C5T 9CR1SE 9 ! RATIO 2T #BJJJ & #BJEJ1 -P>$ 6! SLI<TLY M ?AN #AJJ P]C5T 9CR1SE PR$ICT$ =! M DEVELOP$ REGIONS1 & SLI<TLY LESS ?AN A #AJJ P]C5T 9CR1SE 7IN ! RATIO ( P]SONS OV] #FE 6^? ( "W=CE AGE7 9 ! L1/ DEVELOP$ C.TRIES4 ,RIS+ DEP5D5CY RATIOS 7! NUMB] ( P]SONS AG$ #FE OR OLD] 9 ! POPUL,N P] E P]SON 9 ! "W+ AGE RANGE ( #AE-#FD 9 ! POPUL,N7 _WWIDE REQUIRE A CORRESPOND+ 9CR1SE 9 "W=CE PRODUCTIV;Y4 ,FIRMS C 9CR1SE PRODUCTIV;Y 9 A V>IETY ( WAYS1 _M 9VOLV+ AUTOM,N & #ED -PUT]IZ,N4 ,REC5TLY1 H["E1 LESS OBVI\S A3ESSIBIL;Y-RELAT$ TE*NIQUES >E 2+ EMPLOY$ T 9VOLVE ]GONOMIC DESIGN & "W] -=T4 ,! !ORY MA9TA9S T A -=TA# EMPLOYEE C PRODUCE M ?AN A C.T]"P :O /RU7LES "? ! "D4 ,0REMOV+ B>RI]S 6US+ AUTOM,N & -PUT]IZ,N 7BO? ( : >E CAPITAL 9PUTS 96PRODUC;N7 & ALL[+ =A M -=TA# "WPLACE1 A3ESSI# 9=M,N & -MUNIC,N TE*NOLOGIES C HELP 6CR1TE A M PRODUCTIVE "WPLACE =A M DIV]SE "W=CE4 ,9CR1S$ PRODUCTIV;Y AT ! FIRM LEVEL 3TRIBUTES 69CR1S$ PRODUCTIV;Y AT ! N,NAL ECONOMIC LEVEL4 ,& ? IS ESPECI,Y SIGNIFICANT 9 ECONOMIES ": "! IS AN 9CR1S+ PROPOR;N (! POPUL,N RELIANT ^U ! PRODUCTIV;Y (A DECR1S+ PROPOR;N (! POPUL,N4 #A'C'D ,ASSESS+ ! IMPACT ( A3ESSI# ,,ICT ,PRIM>Y & SECOND>Y B5EFICI>IES ,Z WE LOOK 6! FUTURE1 WE N[ RECOGNIZE T "! >E _M K9DS ( P]SONS :O B5EFIT F A3ESSI# ,,ICT4 ,Z WE H ALR NOT$1 ! DIRECT & PRIM>Y B5EFICI>IES >E ! M ?AN "O BILLION P]SONS _WWIDE ) 4ABILITIES OR DIM9I%$ CAPABILITIES = :OM A3ESSI# #EE ,,ICT 3TRIBUTES 6AN IMPROVE;T 9 OV]ALL QUAL;Y ( LIFE4 ,H["E1 X IS P]H EQU,Y IMPORTANT = POLICYMAK]S 6RECOGNIZE & 3SID] T ! BUSI;SES1 -MUNITIES & ECONOMIES : DEP5D ON ! PRODUCTIV;Y & 3TRIBU;NS ( ^! TWO 3/ITU5CIES REPRES5T A SECOND DIM5.N ( DIRECT B5EFICI>IES ( A3ESSI# ,,ICT4 ,L[-LIT]ACY POPUL,NS ,A3ESSI# ,,ICT & ASSI/IVE TE*NOLOGIES AL PROMOTE LIT]ACY1 : MAY N USU,Y 2 L9K$ 64ABILITIES4 ,0_! V NATURE1 ?\<1 9=M,N & -MUNIC,N TE*NOLOGIES DEP5D ON -MUNIC,N ABILITIES1 9CLUD+ LIT]ACY4 ,M* (! 3T5T DELIV]$ OV] ,,ICT1 ESPECI,Y ,9T]NET-BAS$ 3T5T1 REMA9S TEXT- BAS$ &! =MAT & 3T5T ( WEB PAGES (T5 DEM& SKILLS SIMIL> 6^? ( DOCU;T LIT]ACY4 ,FUR!RMORE1 ! COGNITIVE SKILLS "ULY+ R1D+ & PRO#M SOLV+ >E AL CRITICAL 6US+ ,,ICT E6ECTIVELY4 ,?US "! IS LL D\BT T ILLIT]ACY OR L[ LIT]ACY C PRES5T A B>RI] 6A US],8;S 9T]AC;N ) ,,ICT4 ,SPECIFIC ASSI/IVE TE*NOLOGIES C HELP L[-LIT]ACY POPUL,NS 03V]T+ TEXT-BAS$ 3T5T 96AUDI# 3T5T4 ,^! =MS ( ,,AT #EF >E AVAILA# 9 SCRE5-R1D]S Z WELL Z SELF- VOIC+ TE*NOLOGIES : C 2 9TEGRAT$ ) AN APPLIC,N4 ,IN BO? CASES ! ,,AT IS BAS$ ON ,8,TEXT-TO-,SPEE*0' 7,,TTS7 TE*NOLOGY & HAS HI/ORIC,Y BE5 FOCUS$ ON ASSI/+ BL ,,ICT US]S4 ,H["E1 Z ! P>ADIGM ( 4ABILITIES EXP&S 69CLUDE ! BROAD] SOCIAL MODEL ( 4ABILITIES1 WE C LIKEWISE EXP& ! -MUN;Y ( B5EFICI>IES 0FOCUS+ \R ATT5;N N ON ! M$ICAL 4ABIL;Y (! 9T5D$ US]1 B R ON ! FUNC;NAL OBJECTIVES (! ,,AT4 ,IN ? CASE1 ! FUNC;N (! ,,AT IS 6V]BALIZE NON- V]BAL 3T5T3 6R1D ! 9=M,N AL\D4 ,! B5EFICI>IES >E1 !N1 ^? POPUL,NS ^: ABIL;Y 6R1D IS IMPAIR$ &! CAUSE (! IMPAIR;T IS IRRELEVANT4 ,A4I;N,Y1 ,SPEE*-TO-,TEXT 7,,/T7 TE*NOLOGIES 3V]T SPOK5 -MUNIC,NS 96TEXT- BAS$ -MUNIC,N4 ,^! >E (T5 US$ 0P]SONS ) MOTOR IMPAIR;TS Z AN ALT]NATIVE ME?OD = 9PUTT+ 9=M,N 96,,ICT1 S* Z -POS+ AN ;E- MAIL4 ,? FUNC;N B5EFITS ! BR1D? ( ^? POPUL,NS ^: ABIL;Y 6WRITE IS IMPAIR$4 ,AG1 ! CAUSE (! IMPAIR;T IS IRRELEVANT &1 AG1 ! B5EFIT IS PRODUC$ 0! 5ABL+ FUNC;N (! ,,AT 9 ! MO;T T ! DYSFUNC;N O3URS 2T ! 9=M,N 6BE -MUNICAT$ & #EG XS M$IUM4 ,?US1 ! ,,/T TE*NOLOGY PRODUCES B5EFITS = ,,ICT US]S ) POOR OR NO WRIT+ SKILLS1 EQUIVAL5T 6! B5EFIT X PRODUCES = ,,ICT US]S ) MOTOR IMPAIR;TS4 ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,:O B5EFITS873 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/:O,++, +B5EFITS #A'D ,ID5TIFY+ ,,ICT A3ESSIBIL;Y LEGISLATIVE1 REGULATORY1 POLICY & PROGRAMS GAPS V]SUS ,,CRPD GUIDEL9ES & M&ATES ,"O FUNDA;TAL GOAL ( ,/ATES T H RATIFI$ ! ,,CRPD IS 6TAKE [N]%IP ( _! -PLI.E OBLIG,NS "U ! TR1TY T !Y H SIGN$4 ,"O IMPORTANT TOOL T C 2 US$ = ? PURPOSE IS ! ;,G#C;ICT ,A3ESSIBIL;Y ,SELF-,ASSESS;T ,FRAME"W1 : 5A#S RATIFY+ ,/ATES Z WELL Z ,/ATES PLANN+ 6RATIFY ! ,,CRPD 6EVALUATE _! [N PROGRESS T[>D DOME/IC 3=M;Y )! ,,CRPD,8;,S 7,,ICT7 TR1TY /&>DS4 ,! TEMPLATE IS DESIGN$ 65C\RAGE #EH GOV]N;T POLICYMAK]S & CITIZ5 L1D]S 65GAGE _! C.TRIES 9 /RIV+ = LAWS1 POLICIES1 PROGRAMS & PRACTICES T :5 IMPLE;T$ RESULT 9 M3 7;A7 A3ESSI# ,,ICT 9FRA/RUCTURE1 7;B7 AF=DA# ,,ICT & 7;C7 AVAILA# & E6ECTIVE ASSI/IVE TE*NOLOGY4 ,SELF-ASSESS;T RESULTS & REPORTS C 2 US$ 6MOBILIZE 3C]N$ ACTORS )9 ,/ATES 6"W TGR 6PROMOTE ! ,,CRPD AG5DA1 ESPECI,Y IF V>I\S GOV]N;TAL AG5CIES1 ,4A#D ,P]SONS ,ORGANIZ,NS 7,D,P,OS7 & ,NON-,GOV]N;TAL ,ORGANIZ,NS 7,N,G,OS7 3TRIBUTE 6! ASSESS;T & REPORT+ PROCESS4 ,:5 "W+ T[>D IMPROV$ -PLI.E ) TR1TY PROVI.NS1 3C]N$ ORGANIZ,NS %D 2 9VOLV$ 9 9VE/IGAT+ & MONITOR+ DOME/IC SITU,NS4 ,SELF-ASSESS;T MAY FACILITATE ADVOCACY & NE$$ IMPROVE;T ON _M LEVELS 05C\RAG+ COOP],N AM;G 3C]N$ ACTORS )9 ,/ATES4 ,IN COLLECT+ DATA =! ,SELF-ASSESS;T1 A ,/ATE MAY WI% 6RELY ON 9-C.TRY LOCAL ASSESS;T T1MS 6-PLETE A =MAL "QNAIRE REVIEW1 9 MO/ CASES )! ASSI/.E (A LOCAL LAWY] OR EXP]T )A MA/]Y (! C.TRY,8;S LAWS1 OR PREF]ABLY "S"O ) EXP]I;E "W+ ON ISSUES 9VOLV+ P]SONS ) 4ABILITIES1 E4G4 REPRES5TATIVE ,,DPO L1D]S4 #EI ,! ,SELF-ASSESS;T T1M %D 2 EXPECT$ 6JU/IFY XS ANSW]S 6SPECIFIC "QS DUR+ ! -PLE;N (! "QNAIRE4 ,)\T A PROP] JU/IFIC,N1 ! ASSIGN;T (A SCORE IS L>GELY M1N+.S4 ,IN "S CASES1 = EXAMPLE1 X W 2 CLE> F A SIMPLE R1D+ (! EXC]PT$ LANGUAGE (! LAW_/LEGISL,N_/POLICY T A C.TRY,8;S -PLI.E )A "PICUL> >TICLE IS POOR OR EXEMPL>Y4 ,B ? MAY N ALW 2 ! CASE1 & 9 ANY EV5T1 X _C 2 ASSUM$ T1 BAS$ ON ! TEXT AL"O1 -PLI.E 7OR NON-COMPLI.E7 W 2 APP>5T 6A R1D] ) LL OR NO FAMILI>;Y )A "PICUL> C.TRY1 OR 6"S"O F A C.TRY )A DI6]5T LEGAL TRADI;N4 ,! BASIC ACTIV;Y =! ,SELF-,ASSESS;T ,FRAME"W 9CLUDES ! FOLL[+ TASKS3 ,++,+4 ,ID5TIFY ! C.TRY -MIT;TS3 ,? ACTIV;Y REQUIRES ID5TIFY+ ! POLITICAL -MIT;TS MADE ) RESPECT 6! N,NAL LAWS1 POLICIES1 PROGRAMS & PLANS ( AC;N T >E RELEVANT 6! ,,ICT PROVI.NS "U ANALYSIS1 &! =MAL /ATUS (! C.TRY,8;S GOV]N;T LEGAL & POLICY REGIME 9 REL,N 6^? ,,ICT -MIT;TS4 ,7,LEG @##A7' ,++,+4 ,ID5TIFY ! CAPAC;Y_/9FRA/RUCTURE = IMPLE;T,N3 ,? 9VOLVES EXAM9+ ! C.TRY,8;S CAPAC;Y #FJ 6IMPLE;T ! ,,ICT PROVI.NS "U ANALYSIS1 9CLUD+ ! AVAILABIL;Y ( DIGITAL_/TE*NOLOGICAL1 F9ANCIAL & HUMAN RES\RCES AVAILA#1 Z WELL Z O!R FACTORS-- S* Z BUSI;S1 SOCIAL1 & CULTURAL--T MAY LIMIT OR EXP& IMPLE;T,N CAPAC;Y4 ,7,LEG @##B7' ,++,+4 ,ASSESS ! C.TRY,8;S IMPLE;T,N & IMPACT3 ,? REQUIRES ! DEVELOP;T & APPLIC,N ( 9/ITU;NAL M1SURES 65SURE T LEGAL & POLICY *ANGES >E IMPLE;T$ 9 ACTUAL PRACTICE4 ,IN "PICUL>1 X LOOKS AT !3 7;A7 AVAILABIL;Y1 A3ESSIBIL;Y1 & AF=DABIL;Y ( ,I,C,TS & ,ASSI/IVE ,TE*NOLOGIES 7,A,TS72 7;B7 AVAILABIL;Y1 A3ESSIBIL;Y & QUAL;Y ( 9=M,N & 9=M,N S]VICES2 & 7;C7 ! IMPACT ( 7;A7 & 7;B7 ON ! LIVES ( P]SONS ) 4ABILITIES4 ,7,LEG @##C7' ,++,+4 ,DRAW L9KS 2T -MIT;T & IMPLE;T,N_/IMPACT3 ,? ACTIV;Y 9VOLVES -P>+ ! C.TRY,8;S -MIT;TS 6! ,,CRPD )! ACTUAL IMPLE;T,N & IMPACT REV1L$ 0! SELF-ASSESS;T4 ,! PURPOSE ( L9K+ ! IMPLE;T,N & IMPACTS 6SPECIFIC LEGAL & POLICY OBLIG,NS IS 6ID5TIFY ! RESULTS : ! C.TRY %D FOCUS ON4 ,? AL 9VOLVES #FA L9K+ ! C.TRY,8;S CAPAC;Y 6IMPLE;T ! ,,CRPD OBLIG,NS & ID5TIFY+ ! MA9 OB/ACLES ! C.TRY W H 9 MEET+ ^? OBLIG,NS4 ,:AT ,,CRPD -MIT;TS H N BE5 A*IEV$ 0! C.TRY8 ,:AT CAPAC;Y FACTORS >E RELAT$ 6^? UNFULFILL$ GAPS8 ,++,+4 ,G5]ATE RECOMM5D,NS & AC;N PLAN3 ,? ACTIV;Y 9VOLVES US+ ! RESULTS (! ABV ANALYSIS 6"W ) MULTIPLE /AKEHOLD]S ON DEVELOP+ PROPOSALS = LEGAL1 POLICY & PROGRAMME *ANGES4 ,X 9VOLVES G5]AT+ /RATEGIES & RECOMM5D,NS = PREP>+ A PLAN ( AC;N 6"W ) LEGISLATORS1 REGULATORS & CIVIL SOCIETY = IMPROVE;T ( XS PUBLIC LAWS1 POLICIES & PROGRAMS1 Z WELL Z = NEC PRIVATE SECTOR *ANGES4 ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,ASSESS;T FRAME"W73 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/UN,9G+ ,+3V5;N_/ASSESS;T,++,+FRAME"W #A'E #FB ,5GAG+ ,4A#D ,P]SONS ,ORGANIZ,NS & O!R KEY /AKEHOLD]S 9 POLICY MAK+ #A'E'A ,MA9/R1M+ 4ABIL;Y ,MA9/R1M+ 4ABIL;Y IS ! PROCESS ( ASSESS+ ! IMPLIC,NS = P]SONS ) 4ABILITIES ( ANY PLANN$ AC;N1 9CLUD+ LEGISL,N1 POLICIES & PROGRAMS1 9 ALL >1S & AT ALL LEVELS4 ,X IS A /RATEGY = MAK+ P]SONS ) 4ABILITIES ,HIS 3C]NS & EXP]I;ES AN 9TEGRAL DIM5.N (! DESIGN1 IMPLE;T,N1 MONITOR+ & EVALU,N ( POLICIES & PROGRAMS 9 ALL POLITICAL1 ECONOMIC & SOCIETAL SP"HS S T P]SONS ) 4ABILITIES B5EFIT EQU,Y & 9EQUAL;Y IS N P]PETUAT$4 ,! ULTIMATE GOAL IS 6A*IEVE 4ABIL;Y EQUAL;Y4 ,"O KEY FACTOR = MA9/R1M+ SU3ESS IS ! 5GAGE;T ( 9DIVIDUALS ) 4ABILITIES T REPRES5T CROSS-4ABIL;Y ISSUES 69=M ALL POLICY SECTORS4 ,0ACTIVELY "PICIPAT+ 9 ! DEVELOP;T & IMPLE;T,N ( POLICIES & /RATEGIES = A3ESSI# ,,ICT1 P]SONS ) 4ABILITIES C 3TRIBUTE 6! DET]M9,N (! MO/ RELEVANT & APPROPRIATE /RATEGIES = SU3ESS;L POLICIES4 ,"!=E1 #FC POLICYMAK]S %D PLAN A3ESSI# MEET+S & 9CORPORATE E6ECTIVE -MUNIC,N PRACTICES S T P]SONS ) 4ABILITIES C "PICIPATE4 ,H["E1 POLICYMAK]S M/ 5GAGE N ONLY 9DIVIDUALS B AL A V>IETY ( ,4A#D ,P]SONS ,ORGANIZ,NS1 GOV]N;TS & _! REPRES5TATIVES1 -M]CIAL ACTORS1 & O!R GR\PS 9 ORD] 6CLOSE CURR5T & POT5TIAL A3ESSIBIL;Y GAPS 9 ,,ICT4 ,! FOLL[+ IS A V>IETY ( WAYS 9 : POLICYMAK]S 3SID]+ H[ BE/ 6IMPLE;T ! ,,CRPD MI<T 5GAGE /AKEHOLD]S 9 ! PROCESS3 ,++,+4 ,HOLD PUBLIC 3SULT,NS ) P]SONS ) 4ABILITIES & ,4A#D ,P]SONS ,ORGANIZ,NS ON DEVELOP+ A3ESSIBIL;Y POLICIES & REGUL,NS4 ,++,+4 ,FUND ! 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TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,9T]N,NAL COOP],N73 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/9T]N,N AL,++,+COOP],N #C ,SOLU;NS T ,"W ,? *APT] W EXPLORE EXI/+ B>RI]S 6;E- A3ESSIBIL;Y1 AL;G )A SURVEY ( PRES5T /RATEGIES & SOLU;NS EMPLOY$ 9 EA* RESPECTIVE TE*NOLOGICAL >EA4 ,A3ESSIBIL;Y SOLU;NS COV]$ W 9CLUDE ALL RELEVANT SECTORAL & GOV]N;TAL TE*NICAL /&>DS & GUIDEL9ES1 Z WELL Z LEGAL REGUL,NS4 ,TE*NOLOGY >1S COV]$ #ADD 9CLUDE WIRE.S PH"OS1 RADIOS1 TELEVI.NS1 REMOTE 3SOLES1 WEBSITES1 P]SONAL -PUT]S1 S(TW>E1 ELECTRONIC KIOSKS1 BROADB& S]VICES1 & PUBLI%$ "WS4 #C'A ,WIRE.S PH"OS ,) OV] F\R BILLION SUBSCRIB]S _WWIDE1 WIRE.S PH"OS H 2COME ! MO/ UBIQUIT\S ,,ICT PLAT=M >.D ! _W ) SUB/ANTIAL P5ETR,N 9 BO? DEVELOP$ & EM]G+ M>KETS4 ,? RAPID DEVELOP;T ( WIRE.S TELEPHONY 7& WIRE.S-5A#D -PUT+7 HAS PROVID$ P]SONS ) 4ABILITIES )A SUB/ANTIAL IMPROVE;T 9 _! FUNC;NAL CAPAC;Y2 NO L;G] D BL & VISU,Y IMPAIR$ P]SONS NE$ 6LOCATE A PUBLIC TELEPH"O KIOSK :ILE :EEL*AIR US]S NO L;G] NE$ 6/RU7LE ) 9A3ESSI# KIOSKS4 ,D1F P]SONS H EMBRAC$ TEXT MESSAG+ ALL OV] ! _W1 OP5+ AN 5TIRELY NEW WAY 6-MUNICATE ) O!RS4 ,ELD]LY & P]SONS ) 4ABILITIES C A3ESS SIMPLE EM]G5CY CALL PROC$URES4 ,WIRE.S 7CELL OR MOBILE7 PH"OS >E PORTA#1 P]SONALIS$ & ALW ON = "W1 LEISURE & EM]G5CIES4 #ADE ,:ILE CRITICAL A3ESSIBIL;Y ISSUES A6ECT$ ! E>LY G5],NS ( H&SETS1 ?REE FACTORS H DRIV5 SUB/ANTIAL PROGRESS 9 H&SET A3ESSIBIL;Y3 ,++,+4 ,! 9CR1S+ AVAILABIL;Y ( 5H.ED PROCESS+ P[] = H&SETS AL;G ) 9NOVATIVE S(TW>E HAS IMPROV$ ! US] 9T]FACE ) F1TURES S* Z VOICE RECOGNI;N OR TEXT 6SPEE*4 ,++,+4 ,PRESSURE F US] GR\PS & REGULATORS 6SOLVE ISSUES L HE>+ AID -PATIBIL;Y & VISU,Y 9A3ESSI# H&SETS4 ,++,+4 ,WIRE.S OP]ATORS 9 SATURAT$ M>KETS H R1LIZ$ T P]SONS ) 4ABILITIES & ELD]LY P]SONS REPRES5T A L>GE UNTAPP$ M>KET4 ,A3ESSI# H>DW>E & S(TW>E IS AVAILA# TD : C A4RESS ! NE$S ( US]S ) V>I\S TYPES ( IMPAIR;TS3 VISUAL1 COGNITIVE1 HE>+1 SPEE* & PHYSICAL4 ,"S EXAMPLES >E GIV5 2L3 ,++,+4 ,ADJU/A# 4PLAY SETT+S S* Z FONT SIZE OR COL\R 3TRA/ = VISU,Y IMPAIR$ P]SONS4 ,++,+4 ,PICTORIAL A4RESS BOOKS 73TA9+ AN IMAGE (! P]SON 2S #ADF _! "N & PH"O NUMB]7 = P]SONS ) COGNITIVE 4ABILITIES 6USE CELL PH"OS4 ,++,+4 ,A RANGE ( S]VICES 9CLUD+ ,,SMS TEXT MESSAGES & SIGN LANGUAGE VIA VIDEO CALLS 7ON #C,G NET"WS7 = D1F P]SONS4 ,Z TE*NOLOGY 3T9UES 6EVOLVE1 MOBILE PH"OS & HI< 5D ,P]SONAL ,DIGITAL ,ASSI/ANTS 7,P,D,AS7 2COME A PRIME PLAT=M = ASSI/IVE TE*NOLOGY 0PROVID+ A4I;NAL FUNC;NALITIES N TRADI;N,Y AVAILA# ON PH"OS1 S* Z EASY 6USE EM]G5CY KEYS1 9TEGRAT$ ,,GPS = GEO-POSI;N+1 TEXT SCANN+ CAPABILITIES ) OPTICAL "* RECOGNI;N 6R1D DOCU;TS AL\D ) TEXT 6SPEE* S(TW>E1 OR A M9I ,DAISY R1D] 6R1D D[NLOAD$ BOOKS AL\D4 ,= SPECIFIC 3DI;NS S* Z H>D ( HE>+ US]S1 B"O 3DUC;N 6TRANSMIT S.DS 6! 9N] E> IS AVAILA#4 ,FUR!RMORE1 0US+ #C,G 3NECTIV;Y1 AL;G ) ,WI-,FI & ,BLUETOO? TE*NOLOGIES1 SM>T PH"OS W LIKELY 2COME PLAT=MS ( *OICE 65H.E PROXIM;Y & MOBIL;Y S]VICES = P]SONS ) 4ABILITIES4 ,CU/OM]S ) 4ABILITIES1 H["E1 REQUIRE D$ICAT$ CU/OM] SUPPORT S]VICES ) #ADG TRA9$ P]SONNEL 6TAKE FULL ADVANTAGE ( ^? NEW F1TURES4 ,CURR5TLY ? IS AVAILA# ONLY 9 "PS ( ,EUROPE & ,JAPAN4 ,AL1 ONLY A FEW OP]ATORS L ,,NTT ,DO,CO,MO1 ,ORANGE OR ,,AT@&,T ,WIRE.S H A3ESSI# S]VICES S* Z ,BRL 9VOICES OR D$ICAT$ REMOTE PH"O SUPPORT4 #C'B ,RADIOS ,! EQUIP;T A P]SON USES 6LI/5 6RADIO DEP5DS ON ! TRANSMIS.N M$IUM4 ,= T]RE/RIAL RADIO BROADCA/S1 X MAY 2 AN 9TEGRAT$ RADIO SET OR A SEP>ATE RADIO TUN] ATTA*$ 6AN AUDIO SY/EM )A REMOTE 3TROL4 ,= RADIO A3ESS$ "? CA#1 SATELLITE OR T]RE/RIAL TELEVI.N1 ! EQUIP;T 3SI/S (A TELEVI.N & "S"TS A SEP>ATE RCVR 9 ! =M (A ,8SET-TOP BOX'4 ,= ,9T]NET OR MOBILE RADIO1 X IS A ,,PC OR H&HELD DEVICE RUNN+ A S(TW>E APPLIC,N OR A3ESS+ A WEBSITE4 ,:AT"E ! TYPE ( RADIO1 ! 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ASSI/IVE H>DW>E & S(TW>E !Y USE 6OP]ATE _! ,,PC OR MOBILE DEVICE4 ,AC 6! 3SUM] TE/ 3DUCT$ 0! ,,UK ,RESE>* ,9/ITUTE = ,3SUM] ,A6AIRS #ADI 7,,RICA71 ! RADIO MODEL ,8,ROB]TS ,,RD- #H,,BW ,DUET0' HAS BE5 RECOGNIZ$ Z EASY 6USE 0BL & "PI,Y SI<T$ P]SONS1 & AL ^? ) LIMIT$ DEXT];Y OR /R5G?4 ,X IS 3SID]$ 6H GD RECEP;N1 IS EASY 6TUNE Z X HAS A 4T9CTIVE ROT>Y DIAL1 FIVE L>GE ILLUM9AT$ PRESS] BUTTONS1 A L>GE 4PLAY & ALL[S US]S 6TUNE 9 AUTOMATIC,Y 6/,NS Z !Y >E SCROLL$ "?4 #C'C ,TELEVI.N ,"! >E TWO ASPECTS ( TELEVI.N ": A3ESSIBIL;Y 3SID],NS >ISE = VIEW]S ) 4ABILITIES--! EQUIP;T &! PROGRAMME 3T5T4 ,F/1 ! EQUIP;T A P]SON USES 6WAT* TELEVI.N DEP5DS ON ! TRANSMIS.N M$IUM4 ,= CA#1 SATELLITE OR T]RE/RIAL TELEVI.N1 ! EQUIP;T 3SI/S (A TELEVI.N1 "S"TS A SEP>ATE RCVR 9 ! =M (A ,8SET-TOP BOX0'1 &A REMOTE 3TROL4 ,= ,9T]NET OR MOBILE TELEVI.N1 ! EQUIP;T IS A ,,PC OR H&HELD DEVICE RUNN+ A S(TW>E APPLIC,N OR A3ESS+ A WEBSITE4 ,:AT"E ! TYPE ( TELEVI.N1 ! 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US]4 ,A US] 9T]FACE MAY 9CLUDE BUTTON1 L"ES1 LAT*ES1 KNOBS1 GE/URE RECOGNIZ]S1 BIOMETRIC S5SORS1 H&WRIT+ OR DRAW+ CAPTURE TE*NOLOGIES1 SPEE* RECOGNI;N1 VISUAL 4PLAYS & 9DICATORS1 AUDITORY \TPUT1 TACTILE 4PLAYS1 6PROVIDE J "S (! -PON5TS T MAY MAKE UP AN US] 9T]FACE4 ,DI6]5T #AEB PRODUCTS USE DI6]5T US] 9T]FACE ELE;TS &! DESIGN (! ELE;TS C V>Y Q SUB/ANTI,Y1 S A P]SON MAY F9D "O DEVICE EASY 6USE B ANO!R "O DI6ICULT OR EV5 IMPOSSI#4 ,A3ESSIBIL;Y ISSUES ,DI6]5T P]SONS W REQUIRE ! USE ( DI6]5T 9T]FACES APPROA*ES OR TE*NIQUES4 ,P]SONS :O _C SEE MAY NE$ AUDITORY \TPUTS2 P]SONS :O _C HE> MAY NE$ VISUAL &_/OR TACTILE \TPUTS2 & P]SONS ) LIMIT$ DEXT];Y MAY NE$ L>G]1 WID] SPAC$ 3TROLS ?AN O!RS4 ,"S"TS1 ^! NE$S >E MUTU,Y EXCLUSIVE4 ,= EXAMPLE1 "S US]S NE$ A F1TURE-RI* 9T]FACE 6D1L ) -PLEX;Y :ILE O!RS NE$ "S?+ SIMPLE4 ,IN ORD] 6MEET ! NE$S ( ALL US]S1 A US] 9T]FACE W "!=E H 6ALL[ MULTIPLE 9T]AC;N ME?ODS4 4 ,A C]TA9 AM.T ( ? C 2 BUILD-9 Z 9T]FACE OP;NS4 ,H["E "! IS A LIMIT AT "S PO9T & US]S NE$ 6TURN 6ALT]NATE 9PUT DEVICES4 ,SOLU;NS ,"O APPROA* IS 6SEP>ATE ! US] 9T]FACE F ! PRODUCT FUNC;N4 ,X CD !N 2 POSSI# 6PROVIDE A 8US] 9T]FACE SOCKET0 6! PRODUCT FUNC;NAL;Y T WD ALL[ A #AEC US] 6ATTA* A DI6]5T 9T]FACE--"O T 0 TUN$ 6_! ABILITIES4 ,AN ALT]NATE 9T]FACE T PROVIDE A FULL ALT]NATE 9T]FACE CALL$ A REMOTE 3SOLE4 ,0DEF9+ A /&>D -MUNIC,N PROTOCOL1 X IS POSSI# 6CR1TE ,UNIV]SAL ,REMOTE ,3SOLES 7,U,R,CS7 T C 2 US$ 69T]ACT ) _M DI6]5T PRODUCTS4 ,9DIVIDUAL US]S C !N *OOSE ,U,R,CS T MEET _! [N UNIQUE 9T]AC;N NE$S & OP]ATE _M PRODUCTS US+ :I*"E 9PUT & \TPUT ME*ANISMS >E MO/ SUIT$4 ,A D1F P]SON C USE A 3SOLE T 4PLAYS TEXT ON A VISUAL 4PLAY1 ":AS A BL P]SON C USE "O T \TPUTS ! SAME TEXT Z SPEE*4 ,A ,,URC C -E 9 _M =MS4 ,X CD 2 A PURPOSE BUILT DEVICE BUILT 6FUNC;N ONLY Z AN ALT]NATE 9T]FACE 6A S+LE PRODUCT OR SY/EM4 ,OR X CD 2 A G5]AL PURPOSE ,,URC T IS BUILT 96A :EEL*AIR OR MOBILE PH"O & C 3TROL A WIDE V>IETY ( DEVICES4 ,IF ALL MA9/R1M PRODUCTS SUPPORT$ ,U,R,CS1 !N US]S ) SPECIAL NE$S CD C>RY A P]SONAL 9T]FACE DEVICE ) !M1 P]H BUILT 96_! PH"O OR ASSI/IVE TE*NOLOGY1 & USE X 6OP]ATE ANY PRODUCT !Y 5C.T]4 ,! #AED TE*NOLOGY "ULY+ ,U,R,CS IS BAS$ ON ! 3CEPT ( US] 9T]FACE SOCKETS & PLU7A# US] 9T]FACES T ALL[ AN ALT]NATE 9T]FACE 6BE US$ 9/1D (! DEFAULT "O ON A PRODUCT4 ,RESE>*]S H PROPOS$ A NUMB] ( DI6]5T APPROA*ES 6A*IEV+ ?4 ,CURR5TLY ! MO/ WIDELY SUPPORT$ "O IS ! ,UNIV]SAL ,3TROL ,HUB 7,,U*7 MI4LEW>E >*ITECTURE1 : IS BAS$ ON ,ISO_/IEC #BDGEB1BJJH4 A U* REF];E IMPLE;T,N IS AVAILA# Z OP5-S\RCE S(TW>E AT ,9GHTTPCCMYURC4ORG_/TOOLSST,U*4,+ #C'E ,L&L9E PH"OS ,L&L9E TELEPHONY--: REF]S 6PH"OS : >E M1NT = /,N>Y USE--PROVIDES US]S ) S"EAL FUNC;NALITIES1 "NLY ! 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AUDIO LEVEL M/ AL 2 L\D 5 = P]SONS ) MILD 6MOD]ATE HE>+ LOSS 6HE>4 ,X M/ AL 2 PROVID$ 9 SPECIFIC WAYS S T X C 2 C\PL$ ) HE>+ AIDS 9CLUD+ CO*LE> IMPLANTS4 ,VIDEO M/ 2 (A QUAL;Y SUITA# =! USE ( SIGN LANGUAGE1 LIP R1D+1 & O!R VISUAL -MUNIC,N4 ,TEXT M/ 2 R1DA# & X M/ AL 2 POSSI# 6PRODUCE4 ,A3ESSIBIL;Y F1TURES T >E MO/ DESIR$ 0P]SONS ) 4ABILITIES 9CLUDE3 ,++,+4 ,L>GE PR9T CAPABIL;Y ,++,+4 ,CLE> AUDIO #AEF ,++,+4 ,TEXT MESSAG+ ,++,+4 ,3NEC;N 6HE>+ AIDS ,++,+4 ,AUDIO AMPLIFIC,N ,++,+4 ,PIP ON FIGURE #E ,++,+4 ,L>GE FIGURE KEYS ) GD 3TRA/ ,++,+4 ,GD QUAL;Y VIDEO1 SUITA# = SIGN LANGUAGE1 LIP R1D+ & P]SON RECOGNI;N ,++,+4 ,9T]OP]A# 2T ,,IP & #C,G NET"WS ,++,+4 ,R1L "T TEXT TGR ) VOICE ,++,+4 ,TOTAL 3V]S,N ABIL;Y 7VOICE1 TEXT1 VIDEO7 ,++,+4 ,FLA%+ LI<T ON 9COM+ CALL ,++,+4 ,VIBR,N ON 9COM+ CALL ,++,+4 ,TEXT RELAY S]VICE ,++,+4 ,VIDEO RELAY = SIGN LANGUAGE ,++,+4 ,CAP;N$ TELEPHONY RELAY S]VICE ,++,+4 ,AUTOMATIC VOICE 6TEXT 7& SIGN7 3V].N 7Z SOON Z POSSI#7 ,++,+4 ,[N PH"O NUMB] 9 ! N,NAL NUMB] PLAN L1D+ "? A RELAY #AEG S]VICE ,++,+4 ,,SMS ON FIX$ PH"OS ,_M 9ITIATIVES H BE5 TAK5 6MAKE EXP]I;ES VIA TELEPH"OS M A3ESSI#4 ,= EXAMPLE1 ! TEXT DIRECT SY/EM 0,,BT 9 ! ,U4,K4 PROVIDES A 3NEC;N VIA DIRECT DIAL+ 6! 5D DE/9,N NUMB] & / PROVIDES BO? 9CLU.N ( RELAY S]VICES :5 NE$$ 9 ! CALL & CALL PROGRESS 9=M,N 7NORM,Y T"OS & SPOK5 MESSAGES : >E 9A3ESSI# 6P]SONS ) HE>+ 4ABILITIES7 9 TEXT MODE4 ,FUR!RMORE1 ! REQUIRE;T 6H A TACTILE 9DICATOR ON ! FIGURE #E ON TELEPH"OS 6SUPPORT KEYPAD NAVIG,N HAS 2COME V WIDESPR1D1 & MAKES X POSSI# 6DIAL NUMB]S )\T SEE+ ! KEYPAD4 ,H["E1 ! POSI;N+ ( KEYS O!R ?AN NUMB] KEYS >E N /&>DIZ$ ON TELEPH"OS1 S ? F1TURE IS N SU6ICI5T = SWIT*+ F "O TELEPH"O 6ANO!R 7= P]SONS ) L[ VI.N74 ,RELAY S]VICES ,RELAY S]VICES >E USU,Y HUMAN OP]AT$ S]VICES = M$IA & MODE TRANSL,N 7VOICE1 TEXT1 VIDEO7 DUR+ PH"O 3V]S,NS & #AEH >E NORM,Y PROVID$ Z -MUN;Y SUPPORT$ S]VICES4 ,! PROVI.N ( RELAY S]VICES : >E WELL 9TEGRAT$ 9 ! PH"O SY/EM IS AN IMPORTANT BACKB"O CAPABIL;Y = A3ESSI# PH"O S]VICES4 ,EXI/+ TYPES ( RELAY S]VICES 9CLUDE3 ,++,+4 ,VIDEO RELAY S]VICES1 TRANSLAT+ 2T SIGN LANGUAGE 9 VIDEO & SPEE* 9 A VOICE PH"O4 ,++,+4 ,TEXT RELAY S]VICES1 TRANSLAT+ 2T R1L-"T TEXT 9 ! TEXT "P (A PH"O & SPEE* 9 A VOICE PH"O1 USU,Y = P]SONS ) SPEE* IMPAIR;TS1 HE>+ IMPAIR;TS1 D1F;S OR D1F-BL;S4 ,++,+4 ,SPEE*-TO-SPEE* RELAY S]VICES1 SUPPORT+ SPEE* CALLS = P]SONS ) SPEE* IMPAIR;TS OR COGNITIVE 4ABILITIES4 ,++,+4 ,CAP;N$ SPEE* RELAY S]VICES 7,CAP;N$ ,TELEPHONY71 : ADD R1L- "T TEXT CAP;NS 6A VOICE CALL1 = P]SONS ) HE>+ IMPAIR;TS OR D1F;S4 ,IN ALL ^! CASES1 ! O!R M$IA 7VOICE1 VIDEO1 TEXT7 MAY 2 H&L$ Z WELL 9 ! CALL1 IDE,Y 3NECT$ 9 TWO OR ?REE-"PY CALL MODE 2T ! "PIES 9 ! CALL 7:O H T]M9ALS T C H&LE ! M$IA74 ,9TEGR,N ( RELAY S]VICES 9 ! PH"O SY/EM IMPLIES T A US] ) #AEI 4ABILITIES %D 2 A# 69VOKE A *OS5 RELAY S]VICE :5 EI MAK+ OR RCVG CALLS1 IF REQUIR$4 ,CALLS 9-2T TWO US]S :O C & WANT 6USE ! SAME MODES & M$IA 9 ! CALL %D 2 POSSI# )\T 9VOK+ ANY RELAY S]VICE4 ,RELAY S]VICES %D "W ) ALL -MONLY US$ H&SETS & T]M9ALS Z US]S NE$ 6BE A# 6USE ! SAME T]M9AL = CALLS DIRECTLY 9 ! MODES !Y H&LE1 Z IS US$ = CALLS "? RELAY S]VICES &) EM]G5CY S]VICES4 ,EM]G5CY PH"O & RELAY S]VICES ,EM]G5CY PH"O & RELAY S]VICES >E AL IMPORTANT -PON5TS ( AN A3ESSI# TELEPHONY EXP]I;E4 ,>TICLE #I 7;B7 (! ,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES REQUIRES T P]SONS ) 4ABILITIES >E A# 6-MUNICATE ) EM]G5CY S]VICES4 ,?1 "!=E1 /IPULATES T 9DIVIDUALS M/ H ! OPPORTUN;Y 6A3ESS EM]G5CY S]VICES "? A -MON REGIONAL EM]G5CY NUMB]1 6BE A# 6USE ! SAME 3V]S,NAL T]M9AL =! EM]G5CY CALL T !Y USE = "EY"D CALL1 RCV CALLS BACK F ! EM]G5CY S]VICES 9 ! SAME M$IA & MODES1 & H RELAY S]VICES 9CLUD$ 9 ! CALL IF ! US] WANTS OR NE$S 6H S* S]VICES 9 ! EM]G5CY #AFJ CALL4 ,IN ORD] 6PROVIDE ! BE/ OPPORTUN;Y 6SURVIVE AN EM]G5CY1 A P]SON )A 4ABIL;Y M/ 2 A# 6-MUNICATE 9 ! MODES & M$IA T >E E6ECTIVE = !M4 ,RELAY S]VICES PLAY AN IMPORTANT ROLE 9 FACILITAT+ S* 3V].NS & AL 5A# EM]G5CY S]VICE P]SONNEL 6DIRECTLY -MUNICATE )1 HE> & SEE 7:]"E POSSI#7 ! US] & _! 5VIRON;T4 ,2C RELAY & EM]G5CY S]VICES C ONLY F1SIBLY SUPPORT A LIMIT$ NUMB] ( 3NEC;N TYPES OR PROTOCOLS1 X IS IMPORTANT 6COORD9ATE ! SPECIFIC,NS ( A3ESS 6RELAY S]VICES1 6EM]G5CY S]VICES1 &= T]M9ALS US$ 0P]SONS ) 4ABILITIES S T MAXIMUM 9T]OP]ABIL;Y 9 ALL AVAILA# M$IA IS A*IEV$ =! O3URR+ CALL -B9,NS4 ,FUTURE DEVELOP;T ,CURR5TLY ! MO/ ACTIVE >EA ( DEVELOP;T = L&L9E TELEPHONY IS 9 ,,IP NET"WS1 : PROVIDE AN OPPORTUN;Y 69CLUDE M GD QUAL;Y M$IA 9 CALLS--A V POSITIVE DEVELOP;T =! R1SONS CIT$ ABV4 ,X IS LIKELY T DEVELOP;TS W PROCE$ T[>DS ! PRODUC;N ( M & M WIRE.S DEVICES1 EV5 :5 9T5D$ = /,N>Y USE 72C (! ABIL;Y #AFA 6ELIM9ATE CO/LY WIR+74 ,! MOVE 6WIRE.S TE*NOLOGIES IS1 9 PR9CIPLE1 MO/LY POSITIVE 9 T]MS ( A3ESSIBIL;Y ?\< A3ESSIBIL;Y IS / N AUTOMATIC,Y 9CLUD$ 9 ALL MA9/R1M DEVELOP;TS4 ,PROGRESS T[>DS ! 9CLU.N ( A3ESSIBIL;Y F ! 2G9N+ (! DEVELOP;T CYCLE IS / URG5TLY NE$$1 & POLICY RELAT$ AC;NS 9CLUD+ ADOP;N ( ,UNIV]SAL ,DESIGN PR9CIPLES MAY 2 REQUIR$4 ,Z ! TELECOM 9DU/RY MOVES F ANALOGUE NET"WS 6,NEXT ,G5],N ,NET"W TE*NOLOGY1 L&L9E NET"WS W SWIT* 6,,IP BAS$ TE*NOLOGY OV] A TRANSI;N PHASE ( _M YE>S4 ,? W 9TRODUCE _M WAYS 9 : A3ESSIBIL;Y W 2 IMPROV$ OR LO/ 9 ? DOMA91 DEP5D+ ON H[ ^! NEW OPPORTUNITIES & *ALL5GES >E MET4 ,"S EXAMPLES ( POSITIVE *ANGES 9CLUDE3 ,++,+4 ,U4,S4 REGUL,N 69TRODUCE ! ABIL;Y 6CALL DIRECTLY F NUMB]S 9 ! ,NOR? ,AM]ICAN ,NUMB] ,PLAN 9 ORD] 6R1* VIDEOPH"O US]S & ,,IP TEXT 3V]S,N US]S "? _! REGI/]$ VIDEO OR TEXT RELAY S]VICES 9 ! ,UNIT$ ,/ATES4 ,? IS AN IMPORTANT REGUL,N T RESULTS 9 #AFB 9CR1S+ FUNC;NAL EQUIVAL;E 9 ! A3ESSIBIL;Y ( L&L9E PH"OS4 ,++,+4 ,SEC;N #BEE (! ,U4,S4 ,TELECOMMUNIC,NS ACT REGUL,N *ANGES1 Z RECOMM5D$ 0,,TEITAC4 ,++,+4 ,IMPROV$ A3ESS 6-MUNIC,N 9 ,SW$5 RESULT+ F ! PROCURE;T ( ,TOTAL ,3V]S,N PH"OS ON 2HALF ( US]S ) -MUNIC,N 4ABILITIES4 #C'F ,WEBSITES ,P]SONS ) V>I\S 4ABILITIES USE A V>IETY ( DI6]5T TE*NOLOGIES & ASSI/IVE TE*NOLOGIES 6A3ESS 9=M,N ON ! ,9T]NET4 ,= 9/.E1 BL P]SONS USE SCRE5 R1D]S1 P]SONS ) L[ VI.N USE GLASSES1 SCRE5 MAGNIFI]S OR ,C,C ,,TV CAM]AS1 P]SONS ) MOTOR IMPAIR;TS MAY USE SPEE* RECOGNI;N PROGRAMS1 "O-H&$ KEY BO>DS ETC4 ,D1F P]SONS USE CO*LE> IMPLANTS1 P]SONS ) COGNITIVE IMPAIR;TS MAY USE S(TW>E L ^W PR$IC;N S(TW>E & P]SONS ) MULTIPLE 4ABILITIES MAY USE A -B9,N ( ALL ^! 6SU3ESS;LLY USE -PUT]S4 ,^! 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TOPIC1 PL1SE VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE 7,TE*NOLOGY >1S73 ,9GHTTPCCWWW4E,+- A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/TE*NOL OGY,++,+>1S #D #AHI ,A3ESSIBIL;Y ,POLICY ,MAK+3 ,AN ,9T]N,NAL ,P]SPECTIVE ,? *APT] PROVIDES A BRIEF SUMM>Y ( "S (! 9ITIATIVES & BE/ PRACTICES : H BE5 ADOPT$ 0C.TRIES >.D ! GLOBE Z A F/ /EP T[>DS POLICY =MUL,N = C.TRIES4 ,_M (! C.TRIES 9CLUD$ >E DEVELOP$ N,NS S9CE ! AIM IS 6LOOK AT A WIDE GAMUT ( REGIMES ": ! PR9CIPLE ( A3ESSIBIL;Y HAS TAK5 %APE 9 DI6]5T =MS--RANG+ F LEGISL,NS & POLICIES 6DIRECTIVES & ORD9.ES--& OBS]VE ! E6ICACY ( ^! =MS4 ,! *APT] COV]S #AE C.TRIES &! ,EUROP1N ,UNION4 ,! C.TRIES 9CLUDE ! ,UNIT$ ,/ATES & ,CANADA F ! ,AM]ICAS2 ! ,UNIT$ ,K+DOM1 ,G]_M1 ,ITALY1 ,PORTUGAL1 ,IREL&1 & ,SW$5 9 ,EUROPE2 & ,AU/RALIA1 ,NEW ,Z1L&1 ,JAPAN1 ! ,PHILIPP9ES1 ,KOREA & ,?AIL& F ! ,ASIA ,PACIFIC4 #D'A ,C.TRY #AIJ ANALYSIS #D'A'A ,UNIT$ ,/ATES ( ,AM]ICA ,! ,UNIT$ ,/ATES HAS 5ACT$ EXT5SIVE LEGISL,N 6COV] V>I\S ASPECTS ( A3ESSIBIL;Y4 ,! ,U4,S4 WEB A3ESSIBIL;Y REGIME IS WELL-E/ABLI%$ & WELL FUNC;N+ =! PUBLIC SECTOR4 ,SEC;N #EJH IS AN E6ECTIVE1 DIRECT1 & T>GET$ LEGISL,N : PROVIDES =A SY/EMIS$ PROCESS ( -PLA9T REGI/R,N 9 CASES ( NON-COMPLI.E4 ,?\< X ORIG9,Y APPLI$ ONLY 6! F$]AL GOV]N;T1 MO/ ,/ATES H N[ ADOPT$ X Z /ATE LAW & _M -PANIES H ADOPT$ X = _! (FICIAL POLICIES4 ,SEC;N #EJH AL PROVIDES =! SETT+ UP ( AN ,A3ESS ,BO>D 6P]IODIC,Y REVIEW & AM5D ! /&>DS4 ,YET1 X REMA9S UNCLE> :E!R ,U4,S4 ANTI-4CRIM9,N LAW APPLICA# 6! PRIVATE SECTOR AL APPLIES 6! ,9T]NET4 ,CURR5T CASE LAW SU7E/S T ! PRIVATE PROVID]S ( GDS & S]VICES MAY N 4CRIM9ATE AG/ P]SONS ) 4ABILITIES ON ! ,9T]NET1 & _M -PANIES >E PRE-EMPT+ FUTURE LAWSUITS 0ADOPT+ A3ESSIBIL;Y POLICIES ( _! [N4 #D'A'B #AIA ,UNIT$ ,K+DOM ,! ,UNIT$ ,K+DOM,8;S REGIME TAKES A DI6]5T =M3 X DOES N H LEGISL,N DIRECTLY A4RESS+ WEB A3ESSIBIL;Y4 ,R1 XS KEY/"O IS ! ,4ABIL;Y ,4CRIM9,N ,ACT1 A G5]AL LAW PROHIBIT+ 4CRIM9,N AG/ P]SONS ) 4ABILITIES 9 ! PROVI.N ( GDS1 FACILITIES & S]VICES4 ,?\< ! ,ACT 3TA9S NO DIRECT REF];E 6WEBSITES OR WEB A3ESSIBIL;Y1 X IS N DESIGN$ 6M5;N ANY GDS OR S]VICES SPECIFIC,Y1 & FOCUSES 9/1D ON ! RESPONSIBIL;Y (! S]VICE PROVID] 65SURE EQUITA# A3ESS4 ,! PRACTICAL M1N+ (! ,ACT IS 9/1D \TL9$ 9 ! ,CODE ( ,PRACTICE =! ,ACT : EXPLICITLY M5;NS WEBSITES4 ,A4I;N,Y1 A DOCU;T CALL$ ! ;,,PAS#GH PROVIDES GUID.E 6ORGANIZ,NS 9 H[ 6-MIS.N AN A3ESSI# WEBSITE F A DESIGN AG5CY4 ,! 5=CE;T ( ^! LEGAL PROVI.NS DEP5DS PRIM>ILY ON US]S ) 4ABILITIES FIL+ -PLA9TS1 CULM9AT+ 9 LEGAL AC;N4 ,! UNEQUIVOCAL APPLIC,N (! ,UNIT$ ,K+DOM,8;S WEB A3ESSIBIL;Y LAW 6! PRIVATE SECTOR IS A KEY S\RCE ( XS /R5G?4 #D'A'C #AIB ,AU/RALIA ,! ,AU/RALIAN WEB A3ESSIBIL;Y REGUL,NS >E AL ROOT$ 9 ! ,AU/RALIAN ,4ABIL;Y ,4CRIM9,N ,ACT 7,,DDA74 ,ALL GOV]N;TS 9 ,AU/RALIA H POLICIES & GUIDEL9ES T D1L ) A3ESSI# PUBLIC WEBSITES4 ,! ,_WWIDE ,WEB ,A3ESS ,ADVISORY ,NOTES 6! ,,DDA1 : 3TA9 SPECIFIC GUIDEL9ES = ,8AU?ORS & DESIGN]S 6MAKE _! _WWIDE WEB DOCU;TS A3ESSI# 6! BROADE/ POSSI# AUDI;E0' BUTTRESS ! G5]AL ANTIDISCRIM9,N REGIME1 5SURE XS APPLICABIL;Y 6! ,9T]NET1 & 5H.E 5=C1BIL;Y & -PLI.E4 ,! ,HUMAN ,"RS & ,EQUAL ,OPPORTUN;Y ,-MIS.N 7,,HREOC7 HAS RESPONSIBIL;Y = PROMOT+ ! OBJECTIVES (! ,4ABIL;Y ,4CRIM9,N ,ACT 7,,DDA7 & PROVIDES ADVICE AB ! IMPLIC,NS & MONITOR+ (! ,ACT = WEBSITE OP]ATORS4 ,! PIONE]+ CASE ( ,MAGUIRE V4 ,,SOCOG1 ": A BL MAN SU3ESS;LLY SU$ AN ORGANIZ,N1 IS HI<LY RELEVANT1 Z ! \TCOME (! CASE 0 9FLU5C$ H1VILY 0! ,,WCAG4 ,? CASE W LIKELY 2 A PO9T ( REF];E = O!R C\RTS1 9 ,AU/RALIA & ABROAD1 D1L+ ) WEBSITE A3ESSIBIL;Y SUITS4 #D'A'D ,G]_M #AIC ,G]_M HAS _M REGUL,NS COV]+ A3ESSIBIL;Y = P]SONS ) 4ABILITIES & IS "O (! MO/ ADV.ED N,NS 9 ? REG>D4 ,XS REGUL,NS COV] A3ESSIBIL;Y ( BO? WEB & O!R ELECTRONIC 9FRA/RUCTURE4 ,X HAS G5]IC 4ABIL;Y LEGISL,N 9 ! =M ( AN EQUAL OPPORTUNITIES ACT = P]SONS ) 4ABILITIES & COV]S WEB & ELECTRONIC A3ESSIBIL;Y "? REGUL,N 9 ! =M (A F$]AL ORD9.E4 ,XS BROAD ,B>RI]-FREE ,9=M,N ,TE*NOLOGY ,ORD9.E 7,9GHTTPCCWWW4E9FA*,+-FU]- ALL$4E_/>TIKEL_/BITV,++,+5GLI%_/7 COV]S WEB A3ESSIBIL;Y & 3TA9S PROVI.NS = REGUL> EVALU,N & REVIEW (! ,ORD9.E4 ,! ,ORD9.E IS APPLICA# 6AU?ORITIES1 H1L? 9SUR.ES & O!R BODIES1 F.D,NS & PUBLIC 9/ITU;NS & 6! PRIVATE SECTOR 9 A M LIMIT$ WAY4 #D'A'E ,PORTUGAL ,PORTUGAL HAS PUT 9 PLACE WEB A3ESSIBIL;Y GUIDEL9ES = PUBLIC WEBSITES4 ,:ILE "! IS NO SPECIFIC LEGISL,N T HAS BE5 5ACT$1 ! ,PORTUGUESE WEB A3ESSIBIL;Y REGIME IS 4T9CT = XS ROBU/ MONITOR+ -PON5T4 ,! ,RESOLU;N (! ,C\NCIL ( ,M9I/]S ON ! ,A3ESSIBIL;Y ( #AID ,PUBLIC ,ADM9I/R,N ,WEBSITES = ,CITIZ5S ) ,SPECIAL ,NE$S /ATES T 9=M,N LAY\T & PRES5T,N 9 PUBLIC ADM9I/R,N WEBSITES 7C5TRAL & LOCAL7 %D ALL[ OR FACILITATE A3ESS 0P]SONS ) SPECIAL NE$S4 ,! ,RESOLU;N AL PROVIDES =A ,M9I/] 6BE APPO9T$ 6MONITOR & EVALUATE ! 5=CE;T ( ? PIECE ( LEGISL,N & REQUIRES A REPORT 6BE PRES5T$ ON XS IMPLE;T,N4 #D'A'F ,NEW ,Z1L& ,NEW ,Z1L&,8;S WEB A3ESSIBIL;Y REGIME PRIM>ILY -PRIS$ 0XS SET ( ,8,NEW ,Z1L& ,GOV]N;T ,WEB ,/&>DS & ,RECOMM5D,NS0'1 EXEMPLIFIES ^? REGIMES BAS$ L>GELY ON ! ,,WCAG4 ,? IS AN IMPORTANT REM9D] T C.TRIES SEEK+ 6ADOPT WEB A3ESSIBIL;Y REGIMES NE$ N NECESS>ILY 5GAGE 9 EXT5SIVE PROCESSES ( POLICY DEVELOP;T3 ! ,,WCAG PROVIDE A R1DY REF];E =! DEVELOP;T ( E6ECTIVE WEB A3ESSIBIL;Y LAW & POLICY4 ,! LEGISL,N & GUIDEL9ES COV]+ WEB A3ESSIBIL;Y M&ATE -PLI.E 0PUBLIC SECTOR AG5CIES4 #AIE #D'A'G ,CANADA ,CANADA,8;S ,9T]NET /&>DS1 ! ,8,-MON ,LOOK & ,FEEL ,/&>DS =! ,9T]NET0' >E1 L ^? (! ,UNIT$ ,K+DOM1 L>GELY DEP5D5T ON ! PRIVATE FIL+ ( -PLA9TS4 ,P]SONS :O >E UNJU/LY 4CRIM9AT$ AG/ MAY FILE A 3FID5TIAL -PLA9T )! ,CANADIAN ,HUMAN ,"RS ,-MIS.N4 ,! APPLICABIL;Y (! GUIDEL9ES IS 6ALL ,GOV]N;T ,DE"P;TS & ,M9I/RIES & AG5CIES B N 6ANY PRIVATE ORGANIZ,NS4 ,O!R ?AN ^! /&>DS1 ,CANADA HAS _M K9DS ( HUMAN "RS LEGISL,N : ADVOCATE A3ESSIBIL;Y1 & O!R (FICES & REPORTS : D1L )! ISSUE4 #D'A'H ,IREL& ,:ILE ,IREL& HAS =MULAT$ S"EAL POLICIES & PROGRAMS D1L+ ) WEB A3ESSIBIL;Y = P]SONS ) 4ABILITIES1 "! IS NO SPECIFIC LEGISL,N T DIRECTLY COV]S ? >EA4 ,IREL& HAS N,NAL GUIDEL9ES ON A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES1 : 9 ! SPECIFIC CASE ( WEB A3ESSIBIL;Y ESS5TI,Y ADOPT OR 9CORPORATE ;,W#C,C ,,WCAG #A'J )\T SUB/ANTIVE *ANGE4 ,APPLICABIL;Y ( GUIDEL9ES IS #AIF PRIM>ILY 6! PUBLIC SECTOR & IS AG N M&ATORY4 ,! ,N,NAL ,4ABIL;Y ,AU?OR;Y HAS AL PUBLI%$ ! N,NAL GUIDEL9ES ON A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES 9 ! PUBLIC SECTOR1 : H SEC;NS ON WEB A3ESSIBIL;Y4 ,:ILE ^! GUIDEL9ES >E ADVISORY R ?AN -PULSORY1 "! IS EVID;E T !Y H BE5 ADH]$ 60N,NAL & SUB-N,NAL GOV]N;TS4 #D'A'I ,ITALY ,ITALY PROVIDES AN EXAMPLE (A C.TRY RESPOND+ 6! EVOLU;N ( 9T]N,NAL NORMS 0IMPLE;T+ DOME/IC WEB A3ESSIBIL;Y 9ITIATIVES4 ,X IS N CO9CID5TAL T ! UMBRELLA LAW 3C]N+ A3ESS = P]SONS ) 4ABILITIES 6,,ICT1 ,LAW #D_/#BJJD1 0 DRAFT$ 9 #BJJC1 ! ,EUROP1N ,YE> ( ,P]SONS ) ,4ABILITIES4 ,! REQUIRE;TS (! ,LAW 9CLUDE WEB A3ESSIBIL;Y & PLACE ^U GOV]N;T AG5CIES ! OBLIG,N ( MAK+ PUBLIC SECTOR WEBSITES A3ESSI# & 65SURE A3ESSIBIL;Y :ILE PUR*AS+ ,,ICT GDS & S]VICES & SIGN+ 3TRACTS = _! MA9T5.E4 ,? LAW IS SUPPORT$ 0TWO DECREES1 "O ( : SPECIFIES ! 5=CE;T REGUL,NS & "O ( : LAYS D[N ! TE*NICAL REQUIRE;TS = #AIG WEB A3ESSIBIL;Y 6BE ADH]$ TO4 ,! GUIDEL9ES APPLY 6N,NAL & LOCAL PUBLIC BODIES & 6PRIVATE SUBJECTS1 IF !Y >E 3CES.N>IES ( PUBLIC 9=M,N OR S]VICES1 & 6PUBLIC TRANSPORT & TELECOMMUNIC,NS -PANIES4 ,! CASE ( ,ITALY /&S Z TE/A;T 6! 9FLU;E ( EVOLV+ 9T]N,NAL NORMS4 #D'A'AJ ,SW$5 ,SW$5 HAS A V DETAIL$ SET ( NON- M&ATORY GUIDEL9ES ON WEB A3ESSIBIL;Y1 Z WELL Z /IPULAT+ T GOV]N;T PRODUCTS & S]VICES >E A3ESSI# 6P]SONS ) 4ABILITIES2 X LACKS LEGISL,N 6=TIFY ^! GUIDEL9ES )! =CE ( LAW4 ,SW$5 HAS PASS$ LAWS REQUIR+ T ,,X PRODUCTS & S]VICES %D 2 A3ESSI# 6& USA# 0"EY"O Z F> Z ? IS AT ALL POSSI#1 9CLUD+ P]SONS ) 4ABILITIES & ? IS APPLICA# 6ALL 9 ,SW$54 ,X DOES H A -PREH5SIVE 4ABIL;Y POLICY ) O!R LEGISL,N RELAT+ 6NON-4CRIM9,N ETC4 ,& FASC9AT+LY1 /UDIES %[ T OV] #HJ 3P ( PUBLIC SECTOR WEBSITES >E FOLL[+ ^! GUIDEL9ES 6"S EXT5T4 ,X IS DANG]\S1 H["E 6EXTRACT ANY G5]AL LESSON F ! ,SW$I% EXAMPLE S9CE SIMIL> LEVELS ( VOLUNT>Y -PLI.E _C 2 EXPECT$ F C.TRIES ^: 3DI;NS V>Y #AIH DRA/IC,Y F ^? ( ,SW$54 ,H["E1 ! ,SW$I% EXAMPLE S]VES Z TE/A;T 6! FACT T WEB A3ESSIBIL;Y GUIDEL9ES NE$ N 2 S DI6ICULT 6-PLY )3 !Y C 2 ADOPT$ Q EASILY 9 _M CASES4 #A #D'A'AA ,EUROP1N ,UNION ,! ,EUROP1N ,UNION HAS ADOPT$ A *>T] ( FUNDA;TAL "RS & AN AC;N PLAN DESIGN$ 6PROTECT ! "RS ( ,P]SONS ) ,4ABILITIES & EXT5D A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES 9CLUD+ WEB A3ESSIBIL;Y4 ,! ,,EU HAS AL ISSU$ -MUNIC,NS & ADOPT$ RESOLU;NS Z WELL Z AC;N PLANS )! AIM ( PROVID+ 9CR1S$ A3ESSIBIL;Y 6PUBLIC WEBSITES & 3T5T Z WELL Z 9CR1S$ AVAILABIL;Y ( ,,X PRODUCTS & S]VICES 6P]SONS 9 ! ,,EU4 ,:ILE GUIDEL9ES -PLY ) ,,WCAG1 ! IMPLE;T,N (! SAME IS / 9 PROGRESS4 ,FUR!R APPLICABIL;Y IS / RE/RICT$ 6PUBLIC SECTOR AG5CIES1 PRODUCTS & S]VICES4 ,! ,EUROP1N ,UNION HAS A ,8,C\NCIL ,RESOLU;N ON ! A3ESSIBIL;Y ( PUBLIC WEBSITES & _! 3T5T0' : D1LS ) WEB A3ESSIBIL;Y4 ,! ,AC;N ,PLANS (! #AII ,,EU >E UNIQUE4 ,!Y >E DIRECT & !Y SET CLE> GOALS4 ,"! IS A CLE>-CUT D1DL9E PRESCRIB$ = MAK+ *ANGES 6REG>D+ WEBSITE A3ESSIBIL;Y4 ,H["E1 ! EXT5T 6: DI6]5T C.TRIES 9 ! ,,EU FOLL[ ,,EU GUIDEL9ES V>IES4 ,! ,,EU HAS -MIS.N$ /UDIES OV] ! PA/ FEW YE>S 6M1SURE WEB A3ESSIBIL;Y & HAS BE5 4SATISFI$ ) XS [N PROGRESS4 ,IN #BJJF ! ,8,M1SUR+ PROGRESS ( ;E- ,A3ESSIBIL;Y 9 ,EUROPE0' 7,ME,,AC7 /UDY F.D T ONLY A V SMALL PROPOR;N ( KEY GOV]N;T WEBSITES 9 ! ,MEMB] ,/ATES MEET ! A3EPT$ M9IMUM 9T]N,NAL /&>DS ON A3ESSIBIL;Y 7#AB'E 3P PASS$ AUTOMAT$ TE/+ & ONLY #E'C 3P PASS$ BO? AUTOMATIC & MANUAL EXAM9,N71 & F.D T ! %>E ( KEY -M]CIAL _/ SECTORAL WEBSITES 7E4G4 RAILWAYS1 ,,TV1 NEWSPAP]S1 RETAIL BANK+7 PROVID+ ? M9IMUM LEVEL ( A3ESSIBIL;Y IS EV5 L[] 7ONLY #C'I 3P PASS$ AUTOMAT$ TE/+ :ILE N A S+LE SITE PASS$ BO? AUTOMATIC & MANUAL TE/+7#1FROM ,:ILE S* RESULTS >E NO": NE> 5 6OV]COME ! DIGITAL DIVIDE1 ! /UDY F.D T S* RESULTS -P>$ V UNFAV\RABLY ) ^? P]TA9+ 6,AU/RALIA1 ,CANADA1 &! ,UNIT$ ,/ATES--S* SELF- ASSESS;T & SELF-REGUL,N IS #BJJ ESS5TIAL 6! FUNC;N+ ( ANY E6ECTIVE REGIME4 #D'A'AB ,JAPAN ,JAPAN DOES N H ANY LEGISL,N COV]+ A3ESSIBIL;Y1 B ! GUIDEL9ES = A3ESSIBIL;Y H BE5 LAID D[N 9 ! =M ( AN ,9DU/RIAL ,/&>D 0! ,JAPANESE ,/&>DS ,ASSOCI,N4 ,IN #BJJD1 BUILD+ ON ,,ISO_/,,IEC ,,GUIDE #GA & ,,JIS ;,Z #HJGA1 ! ,JAPANESE ,9DU/RIAL ,/&>D = WEB A3ESSIBIL;Y 0 REL1S$1 CALL$ ,8,,JIS ;,X #HCDA3 ,GUIDEL9ES = ,OLD] ,P]SONS & ,P]SONS ) ,4ABILITIES--,9=M,N & ,-MUNIC,NS ,EQUIP;T1 ,S(TW>E & ,S]VICES0'4 ,! ,,JIS ;,X #HCDA-#C1 A -PON5T ( ,,JIS ;,X #HDCA1 0 EXPECT$ 6FUNC;N Z A BASIS 65SURE ! WEB A3ESSIBIL;Y ( GOV]N;T WEBSITES 9 ! C5TRAL & LOCAL GOV]N;TS 9 ,JAPAN4 ,H["E1 ! ,M9I/RY ( ,9T]NAL ,A6AIRS & ,-MUNIC,NS F.D A WIDESPR1D LACK ( "U/&+ (& RESPECT =! ,,JIS ;,X #HCDA-#C AM;G ! LOCAL GOV]N;TS 9 ,JAPAN1 & 9 ,DECEMB] #BJJE FUR!R PROPOS$ ,8,OP],NAL ,MODELS 6,IMPROVE ,A3ESSIBIL;Y ( ,PUBLIC ,WEBSITES0' 9 ORD] 6SUPPLE;T ! ,,JIS ;,X #HCDA- #BJA #C4 ,! GUIDEL9ES & /&>DS >E M&ATORY = N,NAL & LOCAL GOV]N;T AG5CIES & C 2 FOLL[$ ON A VOLUNT>Y BASIS 0PRIVATE -PANIES4 #D'A'AC ,KOREA ,KOREA HAS A ROBU/ -B9,N ( LEGISL,N1 S* Z ! #BJJG ,KOREA ,4ABIL;Y ,4CRIM9,N ,ACT1 ! ,N,NAL ,9=MATIZ,N ,ACT1 & OV]>*+ POLICY ) M&ATORY -PLI.E REQUIR$ 0PUBLIC & PRIVATE SECTORS 9 A PHAS$ MANN]4 ,! GOV]N;T HAS E/ABLI%$ A PROCESS ( SURVEYS 6M1SURE ! DEGREE ( -PLI.E & AW>E;S (! GUIDEL9ES & SEE H[ F> !Y H R1*$ 9 ! ROADMAP4 ,! WEB A3ESSIBIL;Y OBLIG,NS LAID D[N 9 ! ,KOREA ,4ABIL;Y ,4CRIM9,N ,ACT1 #BJJI >E 9T5D$ 6APPLY 6BO? ! PRIVATE & PUBLIC SECTORS GRADU,Y 0#BJAE1 Z P] ! CURR5T ROADMAP1 />T+ ) GOV]N;T AG5CIES & SUBSIDI>IES 9 #BJJI4 #D'A'AD ,DEVELOP+ C.TRIES ,(! DEVELOP+ C.TRIES /UDI$1 BO? ,?AIL& &! ,PHILIPP9ES LACK 5=C1# LAW AB WEB A3ESSIBIL;Y4 ,BO? C.TRIES H1 #BJB H["E1 DEMON/RAT$ T PROMOT+ WEB A3ESSIBIL;Y IS A PRIOR;Y ) _! SIGN+ & RATIFY+ (! ,,CRPD & _! V>I\S POLICY 9ITIATIVES4 ,BO? C.TRIES FEEL T DEVELOP+ 9DIG5\S V].NS (! ,,WCAG IS ESS5TIAL 9 _! /EPS T[>DS A -PLETE WEB A3ESSIBIL;Y REGIME4 ,":AS ,?AIL& HAS ALR DEVELOP$ XS [N V].N (! ,,WCAG1 ! ,PHILIPP9ES HAS E/ABLI%$ A "W+ GR\P CURR5TLY 9 ! PROCESS ( DO+ ! SAME4 ,Z ^! >E BO? RELATIVELY REC5T 9ITIATIVES1 _! ACTUAL E6ICACY REMA9S 6BE SE54 ,^! C.TRIES W1 9 ! FUTURE1 2 CRITICAL TE/ CASES = :E!R MODIFI$ ,,WCAG /&>DS C 9 FACT RESULT 9 SIGNIFICANTLY 9CR1S$ WEB A3ESSIBIL;Y1 OR :E!R !Y >E EMPTY EF=TS DESIGN$ 6A6ECT ! APPE>.E ( 3=M.E ) 9T]N,NAL NORMS4 ,9DIA HAS G5]IC LEGISL,N ON 4ABIL;Y 9 ! =M (! ,P]SONS ) ,4ABILITIES 7,EQUAL ,OPPORTUNITIES1 ,PROTEC;N ( ,"RS @& ,FULL ,"PICIP,N7 ,ACT : 0 5ACT$ 9 #AIIE )! OBJECTIVE ( 5SUR+ EQUAL OPPORTUNITIES = P]SONS ) 4ABILITIES & _! FULL "PICIP,N 9 N,N BUILD+4 ,"W ON CR1T+ AN OV]>*+ A3ESSIBIL;Y POLICY =! C.TRY 0 9ITIAT$ 9 ,JANU>Y #BJJI 0! ,DE"P;T ( ,9=M,N #BJC ,TE*NOLOGY & IS SOON LIKELY 6-E 96E6ECT4 #D'B ,SUMM>Y ,-MON !MES--DEVELOP$ C.TRIES ,ALL ! 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,,ICT DOMA9 7,EUROP1N ,-MIS.N ,M&ATE ;,M #CGF1 ,PHASE #A73 7,9GHTTPCCPORTAL4E TSI4ORG//FSST,/F+HOME,PAGESST,/F%%%//F%% %4ASP,+7 ,BIWAKO ,FRAME"W3 7,9GHTTPCCWWW4_W5A#4NET_/BANGKOK<==%_/BI WAKO=4HTM,+7 ,,NIA3 7,9GHTTPCC_//OL4DNIA4OR4KR/SPECIAL+CONT5 T/5G/,+7 ,! ,UNIT$ ,N,NS ,ECONOMIC & ,SOCIAL ,-MIS.N = ,ASIA &! ,PACIFIC 7,,UN ,,ESCA P77I,'NGHTTPCCWWW4UNESCAP4ORG/AB/9DEX4AS P,+7 ,RECOMM5D,N = ,9=M,N & ,-MUNIC,N ,TE*NOLOGY 7,,ICT7 ,A3ESSIBIL;Y ,GUIDEL9E = ,P]SONS ) ,4ABILITIES3 ,9GHT TPCCWWW4ITU49T_/!MESSTA3ESSIBILITY/DC/,+ ,,DCAD3 ,9GHTTPCCWWW4ITU49T_/!MESSTA3ESSIBILITY /DC/,+ ;,G#C;ICT--,! ,A3ESSIBIL;Y #BCE ,IMP]ATIVE 7,9GHTTPCCG%ICT4COM/RES\RCE+C 5T]/G%ICT+BOOK+,+-,++,+!,++,+A3ESSIBILIT Y,++,+IMP]ATIVE71 ,DIGITAL ,A3ESSIBIL;Y ,_W ,REPORT3 ,9GHTTPCCG%ICT4ORG/RES\RCE+ C5T]/NEWSLR>*IVE,+7 & ,C.TRY PR(ILES ( ,,CRPD SIGNATORIES 7,9GHTTPCCDEV4G%ICT4C OM/RES\RCE+C5T]/C.TRY+PR(ILES,+7 ,,POETA3 ,9GHTTPCCWWW4TRU/=!AM]ICAS4ORG_/POETA4H TML,+ ,,FCC ,ORD] ON ,SEC;N #BEE 7,,USA73 ,9 GHTTPCCWWW4F34GOV/,BUR1USST,COMMON+,C>RI ]/,ORD]SST*[[[_/F3[[*\*4PDF,+ ,,FCC RULES ON HE>+ AID -PATIBIL;Y 7,,USA73 ,9GHTTPCCHRAUNFOSS4F34GOV/$OCS+ PUBLIC/ATTA*MAT*/,F3,+;COM#JH-#FH,A#A;DD DOC ,VOLUNT>Y *>T] SIGN$ 0,FR5* OP]ATORS1 ,4A#D ,P]SONS ,ORGANIZ,NS1 GOV]N;T & ,REGULATORY ,AU?OR;Y 7IN ,FR5*73 ,9GHTTP CCWWW4AFOM4FR_/V?/,/ATIC/A3ESPH&ICAPEESS T,H&ICAPES4HTM,+@#*>TE #BCF ,,ITI ,,VPAT1 ,VOLUNT>Y ,PRODUCT ,A3ESSIBIL;Y ,TEMPLATE3 ,9GHTTPCCWWW4ITIC4ORG/9DEX4PHP,+8SUBM5U 27,RES\RCES@&SUBM5U 27,RES\RCES@&SRC 27G5DOCS@&REF 27VPAT@&CATEGORY 27RES\RCES ,,UK ,MOBILE ,9DU/RY ,GD ,PRACTICE ,GUIDE = ,S]VICE ,DELIV]Y = ,4A#D & ,ELD]LY ,CU/OM]S3 ,9GHTTPCCG%ICT4ORG/RES \RCE+C5T]/PUBLIC,NS+&+REPORTS_/;P_/PRODU CT,CATEGORY+:ITEPAP]SSTSUB,CAT+=/ID+*,+: %,+ ,APPLE3 ,9GHTTPCCWWW4APPL$DCOM/IPH"O/IPHONE,+;C OM#C;ONGS_/A3ESSIBILITY4HTML ,MOTOROLA3 ,9GHTTPCCDIRECT4MOTOROLA4COM/5SSTA3ESSIB ILITY/DEFAULT4HTML,+ ,NOKIA3 ,9GHTTPCCWWW4NOKIAA3ESSIBILITY4COM/,+ ,BLACK,B]RY3 #BCG ,9GHTTPCCNA4BLACKB]RY4COM/5G/SUPPORT_/DE VICES_/BLACKB]RY+A3ESSIBILITY/,+ ,SAMSUNG3 ,9GHTTPCCWWW4SAMSUNG4COM/US_ /3SUM]/LE>N+RES\RCES_/MOBILE/A3ESSIBILIT Y/POP+A3ESSIBILITY4HTML,+ ,A3ESSWIRE.S4ORG3 ,9GHTTPCCWWW4A3ESSWIRE.S4ORG/,+ ,GLOBAL ,A3ESSIBIL;Y ,REPORT+ ,9ITIATIVE--,MOBILE ,A3ESSIBIL;Y3 ,9GHTTPCCWWW4MOBIL13ESSIBILITY49FO/,+ ,US] ,REQUIRE;TS SPECIFI$ 0P]SONS ) 4ABILITIES = A3ESS 6DIGITAL RADIO3 ,9GHT TPCCWWW4CULTUR$DGOV4UK/REF];E+LIBR>Y/PUB LIC,NS_/:]%*4ASPX,+ ,A3ESSI# AL]T+ RECOMM5D,NS3 ,9GHTTPCCNCAM4WGBH4ORG/9V5T+BUILD/ANALOG /AL]TSST,+ ,DESIGN RECOMM5D,NS = A3ESSI# RADIO EQUIP;T NE$S = BL & "PI,Y SI<T$ 3SUM]S3 ,9GHTTPCCWWW4GOLDSMI?S4AC4UK/I</I<+,RNIB +>E;,Y\,R;E,Y,LI/5+4PDF,+ #BCH ,N,NAL ,C5TRE = ,A3ESSI# ,M$IA3 ,9GHTTPCCNCAM4WGBH4ORG/,+ ,RICABIL;Y1 ,RESE>* & ,9=M,N = ,OLD] & ,P]SONS ) ,4ABILITIES3 ,9GHTTPCCWWW4RICABILITY4ORG4UK,+ ,CLOS$ ,CAP;N+ ( ,VIDEO ,PROGRAMM+ 7,U4,S4 ,F$]AL ,-MUNIC,NS ,-MIS.N73 ,9G HTTPCCWWW4F34GOV_/CGB_/DRO/CAP;N4HTML,+ ,A3ESS 6,,TV = P]SONS ) HE>+ IMPAIR;TS1 ,BROADCA/+ ,PUBLIC ,NOTICE ,,CRTC #BJJG-#ED 7,RADIO & ,TELEVI.N ,-MIS.N ,CANADA73 ,9GHTTPCCWWW4CRTC4GC4CA/5G/>*IVE/<==]/PB <==],+;COM#ED;DDHTM #BA/ ,C5TURY ,-MUNIC,NS & ,VIDEO ,A3ESSIBIL;Y ,ACT #BJJH--,PROPOS$ ,U4,S4 LEGISL,N M&AT+ A3ESSI# ,,IPTV & 9T]NET 3T5T 7CAP;NS1 DESCRIP;NS71 & A3ESSI# M5U GUIDES & US] 9T]FACES3 ,9GHTTPCCWWW4COATA3ESS4ORG_/NODE/%<,+ ,PROTOTYPE ,,DTV SOLU;NS = ,,TV /,NS EM]G5CY AL]TS3 #BCI ,9GHTTPCCNCAM4WGBH4ORG/ONSCRE5/,+ ,GUIDEL9ES = CRE,N & PROVI.N ( BROADCA/ CAP;NS1 AUDIO DESCRIP;N & SIGN LANGUAGE3 ,9GHTTPCCWWW*4BSC4ORG4UK_/TV/IFI/GUID.E /TV+A3ESS+S]V_/GUIDELI;ST,+ ,A GUIDE 6,AUDIO ,DESCRIP;N S]VICES & TE*NOLOGY 7,(COM1 ,U4,K473 ,9GHTTPCCWWW4 (COM4ORG4UK_/TV/IFI/TE*/AUDIODESCRIP;N/, + ,GUIDEL9ES =! ,DESCRIP;N ( ,$UC,NAL ,M$IA--,AM]ICAN ,F.D,N =! ,BL 7,,AFB7 @& ,DESCRIB$ & ,CAP;N$ ,M$IA ,PROGRAM 7,,DCMP73 ,9GHTTPCCWWW4AFB4ORG/,S;EC;N4ASP,+8,SEC; N,,ID 27#DD@&,TOPIC,,ID 27#CCH ,,EIA_/,,CEA-#FJH 7L9E-#BA CAP;NS73 CLOS$-CAP;N+ /&>D = ,,U ,,NTSC 7ANALOG7 BROADCA/S3 ,9GHTTPCCWWW4C$DORG/,S;T&>DS_ /BR[SE,BITY,COMMITTEE+<:<%4ASP,+ ,,CEA-#GJH-;,D3 /&>D = ,,DTV ,CLOS$ ,CAP;N+ 7,,DTVCC7 9 ! ,UNIT$ #BDJ ,/ATES3 ,9GHTTPCCWWW4C$DORG/,S;T&>DS_/BR [SE,BITY,COMMITTEE+<:<:4ASP,+ ,,ATSC /&>D = ,U4,S4 ,,TV & 9T]ACTIVE S]VICES 6BE BROADCA/ DIRECTLY 6H&HELD DEVICES3 ,9GHTTPCCWWW4ATSC4ORG_/CMSST9DE X4PHP//&>DS,+ ,DIGITAL ,VIDEO ,BROADCA/+ 7,,DVB71 9T]N,NAL BROADCA/ /&>DS = TRANSMIS.N ( DIGITAL TELEVI.N SIGNALS 9 ! ,,EU3 ,9GH TTPCCWWW4DVB4ORG_/TE*NOLOGY//&>DS_/DD,+ ,H&HELD BROADCA/ /&>DS3 ,9GHTTPCCWWW4DVB,+-H4ORG_/TE*NOLOGY4HTM ,WEB ,A3ESSIBIL;Y ,9ITIATIVE 7,,WAI73 ,,WAI ,"TD ,TEXT ,"W+ ,GR\P1 A NON- PROPRIET>Y TEXT-4PLAY =MAT = DIGITAL VIDEO TRANSMIS.NS3 ,9GHTTPCCWWW4W%4ORG/,TR/<==$_/CR,+;COMME NTTAF#A-#DF;XP-#BJJFAAAF_/ ,,DTV _/ ,,IPTV EQUIP;T1 9T]FACE & 3TROLS--,A3ESSI# ,TELEVI.N ,GUIDEL9ES3 ,9GHTTPCCWWW4TIRESIAS4ORG/RESE>*_/GUIDEL 9ES_/TELEVI.N/9DEX4HTM,+ 1 ,9GHTTPCCW WW4TIRESIAS4ORG/RESE>*_/GUIDELI;S #BDA TREMOT$DHTM,+ ,OP5 ,,IPTV ,=UM3 ,REL1SE #A ,SPECIFIC,N1 ,VOLUME #B--,M$IA ,=MATS ;,V#A'J1 #BJJI3 ,9GHTTPCCWWW4OP5IPTV=UM4 ORG_/DOCSST,R;EL1SE*/,OIPF,+;COM,T#A-;,R #A-,SPECIFIC,N-,VOLUME-#B-,M$IA-,=MATS-; ,V#A,INGING,ING#J-#BJJI-#JA-#JF;DDPDF ,ROYAL ,N,NAL ,9/ITUTE ( ,BL ,P 7,,RNIB73 ,SUBMIS.N 6,?9K ,TANK ON ,3V]G;E & ,A3ESSIBIL;Y3 ,9GHTTPCCWWW4CULTUR$DGOV4UK/,CONV]G;E/SU BMIS.NSSTSEM9>:/,RNIB,+-,,CTT-,3V]G;E-&- A3ESSIBILITY4RTF ,,ITU ,/UDY ,GR\P #AC3 ,,IPTV- ,GLOBAL ,/&>DS ,9ITIATIVE 7,,GSI71 ,,ITU1 #BJJG3 ,9GHTTPCCWWW4ITU49T/,ITU,+- ,T_/GSI_/IPTV_/ ,,ISO_/,,IEC #BDGEB--A #E "P 9T]N,NAL /&>D ON ,8,UNIV]SAL ,REMOTE ,3SOLE0'34 ,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI L4HTM,+8CSNUMB] 27#DBCAA #BDB ,V&]HEID51 ,G4 ,C41 8,/&>DS & ,GUIDEL9ES40 ,IN ,C4 ,/EPHANIDIS1 7$47 ,! ,UNIV]SAL ,A3ESS ,H&BOOK1 7IN PRESS7 ,,CRC ,PRESS3 ,9GHTTPCCBIT4LY/[;,N[J*ITY,+ ,SEC;N #EJH (! ,REHABILIT,N ,ACT1 #BJJJ--,ELECTRONIC & ,9=M,N ,TE*NOLOGY ,A3ESSIBIL;Y ,/&>DS 7,SEC;N #EJH73 ,9GH TTPCCWWW4A3ESS,+-BO>4DGOV_/NESSEC#EJH_// &>DS4HTM ,SEC;N #BEE (! ,TELECOMMUNIC,NS ,ACT1 #AIIH--,A3ESSIBIL;Y ,GUIDEL9ES4 7= TELECOMMUNIC,NS PRODUCTS & S]VICES73 ,9GHTTPCCWWW4A3ESS,+- BO>4DGOV_/TELECOMM_/RUL$DHTM ,,ITU-;,T ,RECOMM5D,N ;,FDD#GIJ 7#JA_/#BJJG73 ,8,TELECOMMUNIC,NS ,A3ESSIBIL;Y ,GUIDEL9ES = ,OLD] ,P]SONAS & ,P]SONS ) ,4ABILITIES0'3 ,9GHTTPCCWWW4ITU49T/REC/,T,ING-,,REC- ;,FDD#GIJ-#BJJGJA-,I_/EN ,,ITU-;,T ,RECOMM5D,N ;,PDD#CGJ 7#JH_/#AIIF73 ,8,C\PL+ ,HE>+ #BDC ,AIDS 6,TELEPH"O SETS0'3 ,9GHTTPCC_//EU4 SABOTAG$DORG_/WWW/,ITU/P_/P=%]=5C$DPDF,+ ,,ITU-;,T ,RECOMM5D,N ;,EDD#AFA3 ,8,>RANGE;T ( DIGITS1 LRS & SYMBOLS ON TELEPH"OS & O!R DEVICES T C 2 US$ = GA9+ A3ESS 6A TELEPH"O NET"W0'3 ,9GHTTPCC_//E LECTRONICS4IHS4COM_/DOCU;T/AB/RACT/,IZOV WAAAAAAAAAAA,+ ,,ETSI ,,TR #AJB #IGD3 ,8,HUMAN ,FACTORS 7,,HF72 ,TELECOMMUNIC,NS ,RELAY ,S]VICES1 ,BACKGR.D ,9=M,N 6,,ES #BJB #IGE0'4 ,,ETSI ,,ES #BJB #IGE3 ,HUMAN ,FACTORS 7,,HF72 ,H>MONIZ$ ,RELAY ,S]VICES0'4 ,,IETF ,,RFC #EAID 7,JUNE #BJJH73 ,8,FRAME"W = ,R1L-,"T ,TEXT OV] ,,IP ,US+ ! ,SES.N ,9ITI,N ,PROTOCOL 7,,SIP70'3 ,9GHTTPCCWWW4IETF4ORG/RFC/RFC:*[?4TXT,+ ,8,TELECOMMUNIC,NS & ,ELECTRONIC & ,9=M,N ,TE*NOLOGY ,ADVISORY ,-MITTEE 7,,TEITAC7 ,REPORT 6! ,A3ESS #BDD ,BO>D3 ,REFRE%$ ,A3ESSIBIL;Y ,/&>DS & ,GUIDEL9ES 9 ,TELECOMMUNIC,NS & ,ELECTRONIC & ,9=M,N ,TE*NOLOGY0'1 ,,TEITAC 7,APRIL #BJJH7 ,9GHTTPCCWWW4A3 ESS,+-BO>4DGOV_/NESSEC#EJH_/REFRE%_/REPO RT_/ ;,W#C,C ,WEB ,3T5T ,A3ESSIBIL;Y ,GUIDEL9ES3 ,9GHTTPCCWWW4W%4ORG/,WAI/9TRO/WCAG4PHP,+ ;,W#C,C GUIDEL9ES ON DEVELOP+ WEBSITES = MOBILE US]S Z WELL Z P]SONS ) 4ABILITIES3 ,9GHTTPCCWWW4W%4ORG/,WAI/MOBILE,+ ,MOBILE ,WEB ,BE/ ,PRACTICES 7,,MWBP73 ,9GHTTPCCWWW4W%4ORG/,TR/MOBILE,+-BP_/ 2 ,9GHTTPCCWWW4W%4ORG/,TR/MWBP,+- WCAG_/@#3T5TS ,A3ESSI# RI* 9T]NET APPLIC,NS GUIDEL9ES OV]VIEW3 ,9GHTTPCCWWW4W%4ORG/,WAI/9TRO/>IA,+ ,CANADA3 ,-MON ,LOOK & ,FEEL ,/&>DS =! ,9T]NET 7,,CLF #B'J71 M&ATORY = #BDE ALL 9/ITU;NS REPRES5T$ 9 ,S*$ULE ,I1 ,I#1A & ,,II (! ,F9ANCIAL ,ADM9I/R,N ,ACT3 ,9GHTTPCCWWW4CANADIANSOCIALRESE>*4 NET_/F$+CLF4HTM,+ ,G]_M3 ! ,B>RI]-,FREE ,9=M,N ,TE*NOLOGY ,ORD9.E 7,,BITV74 ,X M&ATES T ALL ,F$]AL GOV]N;T WEB PAGES & WEBSITES : >E PUBLICLY A3ESSI# M/ 2 9 3=M;Y ) XS ,PRIOR;Y ,/&>DS3 ,9GHTTPCCWWW4E9FA*,+-FU]- ALL$4E_/>TIKEL_/BITV,++,+5GLI%_/ ,NEW ,Z1L& ,GOV]N;T ,WEB ,/&>DS #B'J >E M&ATORY = _M PUBLIC WEBSITES3 ,9GHTTP CCWWW4WEB/&>DS4GOVT4NZ_/NEW,+-Z1L&-GOV]N ;T-WEB-/&>DS-#B_/ ,,X ,A3ESSIBIL;Y ,GUIDEL9ES3 ,APPLIC,N ,S(TW>E 7,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,IREL&3 ,9GHTTPCC_//UNIV]SALDE SIGN4IE/USE&APPLY/ICT/ITA3ESSIBILITYGUID ELI;STAPPLIC,NS(TW>E/GUIDEL9ES,+ ,,GNOME ,DESKTOP ,A3ESSIBIL;Y ,GUIDE - ,A3ESSIBIL;Y F1TURES ( ,,GNOME1 ! ,L9UX-BAS$ OP]AT+ SY/EM3 #BDF ,9GHTTPCC_//LIBR>Y4GNOM$DORG/US]S_/GNOME ,+-A3ESS-GUIDE_/NI<TLY_/ ,,ISO #IBDA-#AGA ,]GONOMICS ( HUMAN- SY/EM 9T]AC;N ,"P #AGA3 ,GUID.E ON S(TW>E A3ESSIBIL;Y4 ,COV]S G5]AL DESIGN REQUIRE;TS1 PLUS DATA 9PUT1 DATA \TPUT 7VISUAL1 AUDIO1 TACTILE7 & DOCU;T,N3 ,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI L4HTM,+8CSNUMB] 27#CIJHJ ,U4,S4 ,REHABILIT,N ,ACT ,SEC;N #EJH-- ,S(TW>E ,APPLIC,NS & ,OP]AT+ ,SY/EMS 7#AAID'BA7--DEF9ES A3ESSI# S(TW>E4 ,X COV]S KEYBO>D A3ESS1 9PUT FOCUS1 4PLAY 7TEXT1 GRAPHICS1 ANIM,N1 COL\R71 =MS & A3ESSIBIL;Y F1TURES 9CLUD+ US] PREF];ES3 ,9GHTTPCCWWW4SEC;N:=\4GOV/,+ ,,IBM ,S(TW>E ,A3ESSIBIL;Y ,*ECKLI/-- ,V].N #C'E'A43 HTTP3WWW- #JC;DDIBMDDCOM_/A#_/GUIDEL9ES_/S(TW>E_/A 3ESSS(TW>$DHTML ,MICROS(T ,A3ESSIBIL;Y #BDG ,DEVELOP] ,C5TRE3 ,9GHTTPCCMSDN4MICROS(T4COM/5,+- GB_/A3ESSIBIL;Y_/DEFAULT4ASPX ,ADOBE ,ACROBAT ,A3ESSIBIL;Y ,C5TRE3 ,9GHTTPCCWWW4ADOB$DCOM/A3ESSIBILITY/PROD UCTSSTACROBAT/,+ ,,KDE3 ,A3ESSIBIL;Y ,PROJECT3 ,9GHTTPCC_//A3ESSIBILITY4KD$DORG/,+ ,FRE$OM ,SCI5TIFIC IS "O (! 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