Centre for Internet & Society

Braille File

Plain Text icon e-Accessibility_Handbook_Braille_format.brf — Plain Text, 226 kB (231,977 bytes)

File contents

                                      #A
   

   ;E-,A3ESSIBIL;Y ,POLICY ,H&BOOK =
         ,P]SONS ) ,4ABILITIES

   
   
   
   
   
   
   

                ,PREFACE

   
  ,,ICT ,A3ESSIBIL;Y3 ,MAK+ ! ,9=M,N
,SOCIETY ,B>RI] ,FREE
  ,H,T,O6ICIAL-,PORTRAIT
  ,0,DR4 ,HAMAD\N ,I4 ,T\[email protected]
  ,SECRET>Y-,G5]AL
  ,9T]N,NAL ,TELECOMMUNIC,N ,UNION
  ,=! PA/ TWO DECADES1 ! ,9T]N,NAL
,TELECOMMUNIC,N ,UNION1 9 "PN]%IP ) XS
,MEMB] ,/ATES1 PRIVATE SECTOR MEMB]S &
O!R ,UNIT$ ,N,NS ORGANIZ,NS1 HAS L$
UNPREC$5T$ EF=TS 65SURE T ,9=M,N      #B
,SOCIETY 9FRA/RUCTURE IS UNIV]S,Y
DEPLOY$ & PROMOT$ Z A F.D,N = HUMAN1
ECONOMIC & SOCIAL DEVELOP;T4  ,/&>DIZ,N1
REGULATORY & DEVELOP;T POLICIES PROMOT$
0! ,,ITU &! ,_W ,SUMMIT ON ! ,9=M,N
,SOCIETY & IMPLE;T$ 0XS ,MEMB] ,/ATES1
-B9$ ) M>KET =CES1 H L$ 6AN UNPREC$5T$
EXPAN.N (! ADOP;N ( ,9=M,N & ,-MUNIC,N
,TE*NOLOGIES 7,I,C,TS71 9CLUD+ 9 !
DEVELOP+ _W4 
  ,! _W C.TS OV] #E BILLION MOBILE
CELLUL> SUBSCRIP;NS1 OV] #A'B BILLION
FIX$ TELEPH"O L9ES1 & "S TWO BILLION
,9T]NET US]S4  ,IN A4I;N1 VIRTU,Y ALL
>1S >E COV]$ 0BROADCA/+ S]VICES4
  ,DESPITE ^! SU3ESSES1 OV] #FEJ'JJJ'JJJ
P]SONS LIV+ ) 4ABILITIES >E AT RISK ( 2+
EXCLUD$ F ESS5TIAL S]VICES1 SOCIAL
9T]AC;N & 9=M,N S\RCES DELIV]$ "?
,I,C,TS4  ,^? 9CLUDE BROADCA/+1 !
,9T]NET1 P]SONAL -PUT]S & ANY DIGITAL
9T]FACE -MONLY US$ 6DELIV] -M]CIAL OR
GOV]N;T S]VICES OR 9=M,N4  ,TASKS : SEEM
SIMPLE 6EXECUTE =! MAJOR;Y ( US]S S* Z
9T]ACT+ )A WEB SITE1 A TELEPH"O1 AN
ELECTRONIC KIOSK OR SIMPLY WAT*+ ! NEWS
OR FOLL[+ EM]G5CY PUBLIC ANN\NCE;TS   #C
C 2 OV]:ELM+LY DI6ICULT OR IMPOSSI#
6A3OMPLI% = P]SONS LIV+ ) 4ABILITIES4
  ,YET1 )! ADOP;N (! ,UNIT$ ,N,NS ,3V5;N
ON ! ,"RS ( ,P]SONS ) ,4ABILITIES
7,,CRPD71 A NEW UNIV]SAL LEGAL & POLICY
FRAME"W = ,,ICT A3ESSIBIL;Y HAS EM]G$ :
,,ITU ,ADM9I/R,NS--COMMUNIC,NS POLICY
MAK]S & N,NAL REGULATORY AU?ORITIES--W
NE$ 6ABIDE BY4  ,AM;G _M NEW M&ATES1
,MEMB] ,/ATES :O RATIFI$ ! ,,CRPD N[ NE$
65SURE T _! N,NAL 9=M,N 9FRA/RUCTURE
9CLUD+ TELEPHONY1 MOBILE PH"OS1 EM]G5CY
S]VICES1 ! ,9T]NET & BROADCA/+ >E ALL
A3ESSI#4  ,N,NAL ,REGULATORY ,AU?ORITIES
& ,M9I/RIES OV]SEE+ 9=M,N & -MUNIC,N
TE*NOLOGIES W L1D ^? POLICIES & PROGRAMS
9 _! RESPECTIVE C.TRIES4  ,? IS N A
SIMPLE TASK & GLOBAL EXP]I;E %>+ AM;G
MEMB]S1 4A#D P]SONS ORGANIZ,NS &!
PRIVATE SECTOR IS NEC4 ,! ,,ITU
,/&>DIZ,N ,SECTOR IS -MITT$ 6IMPROV+
,,ICT A3ESSIBIL;Y "? ! /&>DIZ,N (
RELEVANT TE*NOLOGIES4 ,AT ! SAME "T1 X
"WS 6PROMOTE ,,ICT A3ESSIBIL;Y AW>E;S )
XS MEMB]S & "PN]S1 9CLUD+ 9DU/RY4
  ,LIKEWISE1 ,I AM "PICUL>LY PL1S$ T !
,,ITU ,DEVELOP;T ,SECTOR TOOK !       #D
9ITIATIVE 6DEVELOP ! ;E-,A3ESSIBIL;Y
,TOOLKIT = ,POLICY ,MAK]S 9 "PN]%IP )
;,G#C;ICT--! ,GLOBAL ,9ITIATIVE =
,9CLUSIVE ,I,C,TS4  ,,ITU & ;,G#C;ICT
LAUN*$ _! JO9T ONL9E ;E-,A3ESSIBIL;Y
,POLICY ,TOOLKIT = ,P]SONS ) ,4ABILITIES
,9GHTTPCCWWW4E,+-A3ESSIBILITYTOOLKIT4ORG
  ON #BD ,FEBRU>Y #BJAJ DUR+ ! ,,ITU
,TELECOM ,DEVELOP;T ,ADVISORY ,GR\P
MEET+4  ,,ITU MEMB]S GREET$ 5?USIA/IC,Y
? F/ PLAT=M DESIGN$ = POLICY MAK]S &
REGULATORS 6%>E TE*NICAL REF];ES1
POLICIES & GD PRACTICES ON ALL ASPECTS (
,,ICT A3ESSIBIL;Y4  ,I 5C\RAGE \R MEMB]S
6TAKE FULL ADVANTAGE ( X4  ,? PR9T V].N
W HELP PROMOTE ? IMPORTANT >EA ( POLICY-
MAK+ & S]VE Z AN EXCELL5T H&BOOK
6ID5TIFY ! KEY /EPS REQUIR$ 65SURE T !
,9=M,N ,SOCIETY IS B>RI] FREE & B5EFITS
ALL HUMANK9D4 
   

               ,9TRODUC;N

   
  ,PHOTO ( ,SAMI ;AL-,BA%E]1 ,DIRECTOR1
,,ITU-;,D                             #E
  ,! ,IMPORT.E ( ,,ICT ,A3ESSIBIL;Y 9
,BRIDG+ ! ,DIGITAL ,DIVIDE
  ,0,SAMI ;,AL-,BA%E]1 ,DIRECTOR1 ,,ITU
--;,D
   
   
  ,! M&ATE (! ,TELECOMMUNIC,N ,DEVELOP;T
,SECTOR 7,,ITU--;,D7 (! ,,ITU IS 63NECT
! UNCONNECT$4  ,? C ONLY 2 A*IEV$ IF !
B>RI]S : PREV5T P]SONS LIV+ ) 4ABILITIES
F US+ ,I,C,TS >E ELIM9AT$4  ,? ISSUE IS
A *ALL5GE = DEVELOP+ & DEVELOP$ N,NS
ALIKE4  ,/ATI/ICS F >.D ! _W DEMON/RATE
T ,,ICT USAGE AM;G 4A#D P]SONS IS LIMIT$
& T 4ABIL;Y &! LACK ( A3ESSIBIL;Y >E 9
FACT KEY DRIV]S ( POV]TY4 
  ,YET1 SOLU;NS EXI/ TD T C TRANS=M !
LIVES ( MILLIONS & MAKE X POSSI# = !M
6FULLY "PICIPATE 9 ALL ASPECTS ( SOCIAL
& ECONOMIC ACTIVITIES3 A3ESSI# MOBILE
PH"OS1 ASSI/IVE F1TURES = 5D-US] DEVICES
9CLUD+ P]SONAL -PUT]S1 A3ESSI# ,,TV
PROGRAMM+1 RELAY S]VICES = D1F US]S1
A3ESSI# ELECTRONIC KIOSKS1 A3ESSI# WEB
SITES OR A3ESSI# EM]G5CY S]VICES4 
,H["E1 :ILE SOLU;NS EXI/ = ALL ^?
TE*NOLOGIES1 REF];ES H TRADI;N,Y      #F
BE5 SCATT]$ AM;G MULTIPLE S\RCES (
9=M,N1 & PROGRAMS & POLICIES 6PROMOTE _!
IMPLE;T,N REQUIRE A DIV]SE SET (
EXP]TISE4
  ,! "W ( ,,ITU--;,D IS 3DUCT$ 9 A
COLLABORATIVE 5VIRON;T OP5 63TRIBUTORS F
_M DI6]5T US]S0' P]SPECTIVES4  ,TWO YE>S
AGO1 WE />T$ 6"W ) ;,G#C;ICT ON DEVELOP+
! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT =
,POLICY ,MAK]S--,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG4  ,IN ,FEBRU>Y (
? YE>1 WE =M,Y LAUN*$ ! ,TOOLKIT DUR+ !
MEET+ (! ,TELECOMMUNIC,N ,DEVELOP;T
,ADVISORY ,GR\P 7,,ITU--;,D74  ,,ITU
BR"\ A NUMB] ( REF];ES 9 ! FIELD (
POLICY MAK+ & /&>DIZ,N1 :ILE ;,G#C;ICT
-  ! ,GLOBAL ,9ITIATIVE = ,9CLUSIVE
,I,C,TS--PROVID$ 3TRIBU;NS F A GLOBAL
NET"W ( OV] #FJ ,,ICT A3ESSIBIL;Y EXP]TS
F 9DU/RY1 GOV]N;T & ,4A#D ,P]SONS
,ORGANIZ,NS :O ALL VOLUNTE]$ _! "T &
EXP]TISE4  ,WE 7 BO? V PL1S$ & GRATE;L =
S* AN EXTRAORD9>Y COLLABORATIVE &
VOLUNT>Y EF=T1 A TE/IMONY 6,,ITU,8;,S
-MIT;T 6A3ESSIBIL;Y & 6! L1D]%IP T XS
MEMB]%IP EX]CISES4  ,? PR9T V].N 0 AL
MADE POSSI# ! 0A4I;NAL G5]\S          #G
3TRIBU;NS (! ,C5T] = ,9T]NET & ,SOCIETY
&! ,HANS ,F.D,N4   ,\R COLL1GUES TOOK X
^U !MVS 6(F] 6FUR!R PROMOTE \R ONL9E
TOOLKIT 0DESIGN+ & PRODUC+ ? V USE;L
-PANION H&BOOK4 ,\R S9C]E APPRECI,N GOES
6ALL 3TRIBUTORS 6? UNIQUE COLLABORATIVE
5D1VOR4
  ,AT ,,ITU--;,D1 WE >E LOOK+ T[>DS
L"EAG+ ? K BASE & NET"W ( EXP]TS 0EXP&+
\R (F]+ ( CAPAC;Y BUILD+ PROGRAMS4  ,!
NEXT FEW YE>S W 2 CRITICAL 6DEVELOP+
A3ESSI# 9=M,N 9FRA/RUCTURE >.D ! _W4 
,\R EXP]I;E 9 A NUMB] ( REGIONS %[S T
POLICY MAK]S & REGULATORS >E AW>E ( ^?
*ALL5GES & >E V M* D$ICAT$ 6MEET+
A3ESSIBIL;Y REQUIRE;TS4  ,! ;E-
,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,P]SONS
) ,4ABILITIES & XS -PANION H&BOOK W 2 A
VALU$ RES\RCE 6HELP %>E SOLU;NS1 GD
PRACTICES & POLICIES T "W4  ,&= ^?
C.TRIES DEPLOY+ NEW 9FRA/RUCTURE1 ! "T
CD N 2 BETT] 6MAKE !M A3ESSI# F ! />T4 
,I 5C\RAGE ALL ,,ITU MEMB]S 6MAKE USE (!
ONL9E ;E-,A3ESSIBIL;Y ,TOOLKIT & ?
-PANION H&BOOK4
   
                                      #H

                 ,=E^W

   
  ,AXEL ,LEBLOIS
   
  ,! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT =
,P]SONS ) ,4ABILITIES3 ,GLOBAL ,COOP],N
=A ,GLOBAL ,*ALL5GE
  ,0,AXEL ,LEBLOIS1 ,EXECUTIVE
,DIRECTOR1 ;,G#C;ICT
   
  ,S9CE XS OP5+ = SIGNATURE 9 ,M>*
#BJJG1 ! ,3V5;N ON ! ,"RS ( ,P]SONS )
,4ABILITIES HAS 5JOY$ "O (! FA/E/ RATES
( ADOP;N 9 ! HI/ORY ( ,HUMAN ,"RS4  ,)
#ADF SIGNATURES & #IA RATIFIC,NS Z (
,SEPTEMB] #BJAJ1 X HAS E/ABLI%$ XF 9 A
%ORT P]IOD ( "T Z ! UNIV]SAL FRAME"W : W
DEF9E ! LAWS1 POLICIES & PROGRAMS :
,/ATES ,"PIES W NE$ 6IMPLE;T4  ,! ,"R
6A3ESSIBIL;Y IS A CORN]/"O (! ,3V5;N4 
,X 3DI;NS ! ABIL;Y ( P]SONS ) 4ABILITIES
TO 8FULLY 5JOY ALL HUMAN "RS & FUNDA;TAL
FRE$OMS0 Z SPECIFI$ 0XS PREAM#4 
  ,REM>KABLY1 ! ,AD-HOC ,PREP>ATORY
,-MITTEE : DEVELOP$ XS TEXT )! 9PUT   #I
( _M 4A#D P]SONS REPRES5TATIVES SPECIFI$
9 XS ,>TICLE #I T A3ESSIBIL;Y REQUIRE;TS
APPLI$ EQU,Y 6! BUILT 5VIRON;T1
TRANSPORT,N & ,9=M,N & ,-MUNIC,N
,TE*NOLOGIES 7,I,C,TS74 ,? AUTOMATIC,Y
IMPLIES T ,,ICT APPLIC,NS1 TE*NOLOGIES &
S]VICES >E COV]$ 0EA* & E 4POSI;N (!
,3V5;N REQUIR+ T ,/ATES ,"PIES A4RESS
SECTOR SPECIFIC A3ESSIBIL;Y ISSUES4
  ,BACK 9 ! FALL ( #BJJF1 X 2CAME CLE>
6A NUMB] ( KEY "PICIPANTS 6! ,AD-HOC
,PREP>ATORY ,-MITTEE =! ,3V5;N T ^?
,,ICT A3ESSIBIL;Y 4POSI;NS WD H PR(.D &
-PLEX IMPLIC,NS = ,/ATES ,"PIES4 ,!
SU7ES;N 0 MADE T A FOCUS$ MULTI-
/AKEHOLD]S EF=T 2 LAUN*$ 6PROMOTE ,,ICT
A3ESSIBIL;Y & (F] SOLU;NS VIA A GLOBAL
EX*ANGE ( GD PRACTICES4  ,AMBASSADOR
,GALLEGOS1 :O *AIR$ ! ,AD-HOC
,PREP>ATORY ,-MITTEE = OV] ?REE YE>S &
S]VES Z *AIR ( ;,G#C;ICT1 ! ,SECRET>IAT
=! ,3V5;N AT ,,UN ,,DESA1 ! ,UNIT$ ,N,NS
,GLOBAL ,ALLI.E = ,,ICT & ,DEVELOP;T
7,,UN ,,GAID71 ,4A#D ,P]SONS ,ORGANIZ,NS
& ,,ICT CORPOR,NS HELP$ U /AGE ! CRE,N 9
,DECEMB] #BJJF ( ;,G#C;ICT--! ,GLOBAL
,9ITIATIVE = ,9CLUSIVE ,I,C,TS--Z    #AJ
A MULTI-/AKEHOLD]S GLOBAL ADVOCACY & HUB
= VOLUNTE]+ EXP]TS F >.D ! _W4 
  ,NATUR,Y1 GIV5 ! C5TRAL ROLE (
,TELECOM ,REGULATORS 9 IMPLE;T+ _M (!
,,ICT A3ESSIBIL;Y 4POSI;NS (! ,3V5;N1 !
,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7
SEEM$ 6BE WELL POSI;N$ 6HELP DEVELOP
\TR1* ACTIVITIES T[>DS POLICYMAK]S4  ,IN
E>LY #BJJG1 AT A MEET+ ORGANIZ$ 0,CRAIG
,B>RETT1 ,*AIRMAN ( ,9TEL & !N ,*AIR (
,,UN ,,GAID1 WE ASK$ ,DR4 ,HAMAD\N
,T\[email protected] ,SECRET>Y-,G5]AL (! ,,ITU :E!R
,,ITU MAY 2 WILL+ 6HELP ;,G#C;ICT &
"PICIPATE 9 "S ( XS PROJECTS4  ,HIS
RESPONSE 0 9/ANTLY POSITIVE & SUPPORTIVE
( \R "W4   ,S9CE !N1 ! COOP],N 2T ,,ITU
& ;,G#C;ICT HAS KEPT GR[+1 9CLUD+
PROMOT+ ,,ICT A3ESSIBIL;Y /&>DS 9
COOP],N ) ,,ITU--;,T & ORGANIZ+ AW>E;S
RAIS+ SEM9>S = GOV]N;TS & REGULATORS >.D
! _W & R,Y+ MULTIPLE /AKEHOLD]S ) ,,ITU
--;,D 9 MULTIPLE C.TRIES4  ,\R JO9T
EF=TS QKLY DEMON/RAT$ ! PRACTICAL NE$S &
EXPECT,NS T ,,ITU MEMB]S _H 9 T]MS (
LE>N+ M AB ,,ICT A3ESSIBIL;Y POLICIES &
GD PRACTICES4 
  ,IN #BJJH1 ,AS5A? ,MPATWA1 !N      #AA
,H1D (! ,SPECIAL ,9ITIATIVES ,DIVI.N1
,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U
7,,BDT71 CAME UP )A BOLD IDEA3  GIV5 !
SC>C;Y ( AVAILA# 9=M,N ON ,,ICT
A3ESSIBIL;Y GD PRACTICES & POLICIES1 CD
WE DEVELOP A WEB BAS$ TOOLKIT =
POLICYMAK]S8  ,CD COOP],N 2T ,,ITU &
;,G#C;ICT,8SO _M VOLUNTE] EXP]TS A4RESS
ALL ! -PLEX TE*NOLOGIES1 APPLIC,NS &
POLICIES SUPPORT+ ,,ICT A3ESSIBIL;Y8 
  ,)! 5C\RAGE;TS ( ,&REA ,SAKS :O HAS
*AMPION$ ! CAUSE ( A3ESSIBIL;Y AT ,,ITU
= _M YE>S1 & AF A QK POLL1 WE F.D T
PROM95T EXP]TS F >.D ! _W 7 9DE$ WILL+
63TRIBUTE _! "T & EXP]TISE PRO-BONO S T
! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT =
,P]SONS ) ,4ABILITIES WD 2COME A R1L;Y4 
,WE NE$$1 H["E1 "S M9IMUM /RUCTURE &
ORGANIZ,N 6GET ? AMBITI\S TASK
A3OMPLI%$4  ,WE S"\ ! ADVICE ( ,PR(ESSOR
,G]>D ,QU9N1 A V E>LY ;,G#C;ICT
"PICIPANT & "O (! >*ITECTS (! TEXT (!
,3V5;N4  ,PR(ESSOR ,QU9N IMMLY (F]$
6*ECK ) ,[email protected] ,RICE1 "O ( 8 ,PH4,D4
/UD5TS AT ! ,N,NAL ,UNIV]S;Y ( ,IREL&
,GALWAY1 IF HE WD 2 9T]E/$ 6VOLUNTE] Z
$ITOR 6COORD9ATE \R 3TRIBUTORS4      #AB
,[email protected] ,RICE1 :O AL S]VES Z ,,ICT EXP]T
AT ! ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL
,DESIGN (! ,N,NAL ,4ABIL;Y ,AU?OR;Y
7,,CEUD_/,,NDA7 ( ,IREL&1 EXPRESS$ 8
5?USIASM & -MITT$ 6! PROJECT4  ,G]ALD
,CRA4OCK :O H1DS UP ! ,,CEUD AT ! ,,NDA
G5]\SLY AGRE$ 6LET ,[email protected] S]VE 9 ?
CAPAC;Y1 "!BY 3TRIBUT+ AN ESS5TIAL
RES\RCE 6DEVELOP+ ! ,TOOLKIT4 ,! ,_W ,BL
,UNION AL VOLUNTE]$ XS SUPPORT (!
,TOOLKIT AT XS #BJJH ,G5]AL ,ASSEMBLY 9
,G5EVA4 ,,IBM1 ,MICROS(T & _M O!R
-PANIES & L>GE NON-PR(IT OR GOV]N;TAL
ORGANIZ,NS S* Z ,,WGBH1 ! ,WIRE.S ,,R]C1
,,CIS OR ! ,C;Y ( ,*ICAGO AGRE$
63TRIBUTE _! EXP]TS N ONLY = TE*NICAL
SEC;NS1 B AL 6HELP U REVIEW ! 3T5TS (!
,TOOLKIT4  ,KEV9 ,C>EY1 CURR5TLY ,*AIR
(! ,ROYAL ,N,NAL ,9/ITUTE ( ,BL ,P
7,,RNIB71 CAME UP )! =MAT & /RUCTURE (
\R TE*NICAL SEC;NS & GRTLY 3TRIBUT$
6KICK-(F \R $ITORIAL PROCESS4 ,CYN?IA
,WA4ELL1 ,TRI%A ,O,8,CONNELL1 ,JAMES
,?UR/ON1 ,ANNE-,RIV]S ,=CKE1 ,NIRMITA
,N>ASIMHAN & M ?AN #FJ O!R EXP]TS1 ^:
"NS FOLL[ ? =E^W1 3TRIBUT$ 3SID]A# 3T5T
6! ,TOOLKIT4 ,"! IS NO PROP] ^W      #AC
6EXPRESS \R GRATITUDE = _! 9VALUA#
3TRIBU;NS4 
  ,6KEEP ! PROJECT ON TRACK1 ,SUSAN
,S*ORR1 CURR5T ,H1D (! ,SPECIAL
,9ITIATIVES ,DIVI.N1 ,,ITU
,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U
7,,BDT71 )! VALUA# ASSI/.E ( ,MAXIM
,KU%TUEV1 ,PROJECT ,COORD9ATOR1 ,SPECIAL
,9ITIATIVES ,DIVI.N1 ,,ITU_/,,BDT1 HAS
BE5 A T]RIFIC & RES\RCE;L "PN] 6MAKE ?
PROJECT HAPP54 ,2H ! SC5E1 ,FR.ESCA
,CESA ,BIAN*I1 ,DIRECTOR ( ,EXT]NAL
,REL,NS AT ;,G#C;ICT & :O MANAGES !
,TOOLKIT WEBSITE1 -PET$ ) ,[email protected] ,RICE
=! NUMB] ( LATE NI<TS SP5T AT ORGANIZ+1
PRO( R1D+1 & UPLOAD+ ! 3T5T (! ,TOOLKIT4
,)\T ,FR.ESCA,8;S & ,[email protected],8;S
EXTRAORD9>Y "W1 ATT5;N 6DETAILS & -MIT;T
2Y DUTY1 ? PROJECT WD N H HAPP5$4
  ,:ILE WE 7 HAPPY 6LAUN* ! ,TOOLKIT AT
! ,,ITU ,TELECOMMUNIC,N ,DEVELOP;T
,ADVISORY ,GR\P 7,,TDAG7 MEET+ 9
,FEBRU>Y #BJAJ 9 ,G5EVA1 "O ( \R MO/
D$ICAT$ 3TRIBUTORS1 ,NIRMITA ,N>ASIMHAN1
,PROGRAM ,MANAG] AT ! ,C5TRE = ,9T]NET &
,SOCIETY 7,,CIS7 9 ,BANGALORE1 TOLD U T
WE "\ 6FUR!R PROMOTE ! ,TOOLKIT1 T   #AD
X 0 S* A T]RIFIC RES\RCE = POLICYMAK]S T
A H&BOOK %D 2 PR9T$ & WIDELY 4TRIBUT$4 
,H] 5?USIASM 0 IRRESI/I# & WE AGRE$ 6G
AH1D3 %E 5D$ UP $IT+ ? 5TIRE H&BOOK )
,REBE3A ,S*ILD,8;S SUPPORT & _M ( \R
3TRIBUTORS AGRE$ 6PRO( R1D X4 ,! ,HANS
,F.D,N G5]\SLY AGRE$ 6COV] ! PRODUC;N (!
F/ #B'JJJ COPIES ( ? H&BOOK4  ,\R 5TIRE
,TOOLKIT T1M IS MO/ GRATE;L = ? T]RIFIC
SUPPORT ( ,,CIS1 XS ,DIRECTOR1 ,SUNIL
,ABRAHAM &! ,HANS ,F.D,N4  ,WE AL WI%
6EXPRESS \R APPRECI,N 6,SIM>O ,CAMPOS &
,ALEX&RA ,GASP>I1 AT ,,ITU-;,T 1 :O "W$
TIRE.SLY 6MEET ! TI<T D1DL9ES ( ? PR9T
$I;N4 ,WE HOPE T \R R1D]S W 5JOY !
PRACTICAL & EASY-TO-R1D =MAT ( ? H&BOOK
& APPRECIATE ! 9T5T ( XS _M 3TRIBUTORS4
  ,= ;,G#C;ICT1 ? ,TOOLKIT & H&BOOK BE/
EXEMPLIFY ! GLOBAL NATURE & DYNAMISM (
\R GRASSROOTS NET"W ( EXP]TS & SUPPORT+
9/ITU;NS4 ,! ,TOOLKIT & XS -PANION
H&BOOK 3/ITUTE ! F.D,N = AN "E M
E6ECTIVE GLOBAL PLAT=M 6EX*ANGE GD
PRACTICES AM;G POLICYMAK]S 9VOLV$ 9
,,ICT A3ESSIBIL;Y & _! 3/ITU5TS4 ,!Y W
AL S]VE 6DESIGN & DELIV] MULTIPLE
CAPAC;Y BUILD+ PROGRAMS OV] ! NEXT   #AE
FEW YE>S 6FACILITATE ! FULL IMPLE;T,N (!
,,ICT A3ESSIBIL;Y 4POSI;NS (! ,3V5;N ON
! ,"RS ( ,P]SONS ) ,4ABILITIES4 ,\R V
S9C]E APPRECI,N GOES 6ALL \R FRS &
COLL1GUES :O H MADE ? PROJECT A R1L;Y4
   

              ,AC"KL$G;TS

   
  ,\R ,SPECIAL ,APPRECI,N GOES TO3
  ,,$ITORS
  ,++,+4          ,AXEL ,LEBLOIS1
,EXECUTIVE ,DIRECTOR1 ;,G#C;ICT
  ,++,+4          ,SUSAN ,S*ORR1 ,H1D1
,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU
,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U
7,,BDT7
  ,++,+4          ,[email protected] ,RICE1 ,C5TRE
= ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4
,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-
,GALWAY1 ,IREL& 7,TOOLKIT ,$ITOR7
  ,++,+4          ,FR.ESCA ,CESA
,BIAN*I1 ,DIRECTOR ,EXT]NAL ,REL,NS1
;,G#C;ICT 7,TOOLKIT ,$ITORIAL
,COORD9ATOR7
                                     #AF
  ,,PR9T ,,$ITOR
  ,++,+4          ,NIRMITA ,N>ASIMHAN1
,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA
  ,,$ITORIAL ,,-MITTEE
  ,++,+4          ,CL>A ,LUZ ,ALV>EZ1
,MEXICO
  ,++,+4          ,TAMAS ,BAB9SZKI1 ,EV5
,GR.DS1 ,,U4S4A4
  ,++,+4          ,KEV9 ,C>EY1
HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION1
,U4,K4
  ,++,+4          ,JOHN ,CL>KSON1
,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN
,C5TRE1 ,U4,K4
  ,++,+4          ,ANNE-,RIV]S ,=CKE1
,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y
,C5T]
  ,++,+4          ,LUIS ,GALLEGOS1
,AMBASSADOR ( ,ECUADOR 6! ,UNIT$ ,/ATES1
,*AIRP]SON ;,G#C;ICT1 ,=M] ,*AIR (! ,AD
,HOC ,PREP>ATORY ,-MITTEE =! ,3V5;N ON !
,"RS ( ,P]SONS ) ,4ABILITIES
  ,++,+4          ,RUNE ,HALVORS51
,,NOVA1 ,NORWAY
  ,++,+4          ,AS5A? ,MPATWA1
,9T]N,NAL ,TELECOMMUNIC,N ,UNION 7,,ITU7
  ,++,+4          ,G]>D ,QU9N1       #AG
,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-
,GALWAY1 ,IREL&
  ,++,+4          ,FELIC;Y ,RAWL9S1
,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y
,C5T]
  ,++,+4          ,&REA ,SAKS1 ,9T]N,NAL
,TELECOMMUNIC,N ,UNION 7,,ITU7
  ,++,+4          ,LICIA ,SBATTELLA1
,POLITECNICO ;DI ,MILANO1 ,ITALY
  ,++,+4          ,&I ,SN[-,W1V]1 ,,IBM
,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T]
  ,++,+4          ,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P
  ,++,+4          ,CYN?IA ,D4 ,WA4ELL1
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET 7,,ICDRI71 ,,U4S4A4
   
  ,,3TRIBUTORS
  ,++,+4          ,J4 ,E4 ,BAK]1 ,L4
,MC,>?UR1 ,J4 ,SILVA1 ,JUTTA
,TREVIRANUS1 ,ADAPTIVE ,TE*NOLOGY
,RES\RCE ,C5TRE1 ,UNIV]S;Y ( ,TORONTO1
,CANADA
  ,++,+4          ,DAVID ,BANES1 ,MADA--
,QAT> ,ASSI/IVE ,TE*NOLOGY ,C5T]
  ,++,+4          ,DAVID ,BAYLOR1 ,_W
,BROADCA/+ ,UNIONS 7,,WBU7           #AH
  ,++,+4          ,H>DIK ,BHATT1 ,DE"P;T
( ,9NOV,N & ,TE*NOLOGY1 ,C;Y ( ,*ICAGO &
,K>5 ,TAMLEY1 ,-MIS.N]1 ,MAYOR'S ,(FICE
= ,P ) ,4ABILITIES1 ,C;Y ( ,*ICAGO2
,DANIELLE ,DU,M]] & ,MAT!W ,GUIL=D1
,DE"P;T ( ,9NOV,N & ,TE*NOLOGY1 ,C;Y (
,*ICAGO2 ,LAURIE ,DITTMAN & ,JOSEPH
,RUSSO1 ,MAYOR'S ,(FICE = ,P )
,4ABILITIES1 ,C;Y ( ,*ICAGO
  ,++,+4          ,F]N&O ,BOTELHO1
,LIT]ACY ,BRIDGE @& ,MAIS ,DIF][email protected]
,BRAZIL
  ,++,+4          ,KEV9 ,C>EY1
HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION1
,U4,K4
  ,++,+4          ,G]ALD ,CRA4OCK1
,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1
,N,NAL ,4ABIL;Y ,AU?OR;Y 7,,NDA71 ,IREL&
  ,++,+4          ,ANNE-,RIV]S ,=CKE1
,,IBM ,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y
,C5T]
  ,++,+4          ,JONA?AN ,FREEMAN1,,MD
;I#B ,M$IA ,RESE>* ,LTD2  ,DE"P;T (
,PSY*OLOGY1 ,GOLDSMI?S1 ,UNIV]S;Y (
,LONDON ,NEW ,CROSS1 ,U4,K4
  ,++,+4          ,ANGELA ,G>ABAGIU1
,C\NCIL ( ,EUROPE                    #AI
  ,++,+4          ,CLAUDIO ,GIUGLIEMMA1
,PRESID5T1 ,DOM9IC ,F.D,N1 ,SWITZ]L&
  ,++,+4          ,L>RY ,GOLDB]G1
,,WGBH1 ,,U4S4A4
  ,++,+4          ,M>T9 ,G\LD1 ,N,NAL
,C\NCIL ON ,4ABIL;Y1 ,,U4S4A4
  ,++,+4          ,GUNN> ,HELL/[email protected]
,OMNITOR1 ,SW$5
  ,++,+4          ,JAMES ,HU2>D1 ,C5TRE
= ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA1
,IREL&
  ,++,+4          ,BILL ,JOLEY1
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET 7,,ICDRI71 ,,U4S4A4
  ,++,+4          ,MIKE ,J"OS1 ,WIRE.S
,,R]C1 ,GEORGIA ,9/ITUTE ( ,TE*NOLOGY1
,,U4S4A4
  ,++,+4          ,AXEL ,LEBLOIS1
;,G#C;ICT
  ,++,+4          ,ALEX ,LI1 ,9T]N,NAL
,ORGANIZ,N = ,/&>DIZ,N 7,,ISOGG_/
,9T]N,NAL ,ELECTROTE*NICAL ,-MIS.N
7,,IEC7 ,JO9T ,TE*NICAL ,-MITTEE #A
7;,,JTC#A7 ,SPECIAL ,"W+ ,GR\P--
,A3ESSIBIL;Y ,3V5]
  ,++,+4          ,B5 ,LIPP9COTT1
,WIRE.S ,,R]C1 ,GEORGIA ,9/ITUTE (   #BJ
,TE*NOLOGY1 ,,U4S4A4
  ,++,+4          ,M>K ,MAG5NIS1 ,N,NAL
,C\NCIL =! ,BL ( ,IREL&--,,NCBI ,C5TRE =
,9CLUSIVE ,TE*NOLOGIES 7,,CFIT71 ,IREL&
  ,++,+4          ,NIRMITA ,N>ASIMHAN1
,C5TRE = ,9T]NET & ,SOCIETY1 ,9DIA
  ,++,+4          ,TRI%A ,O,8,CONNELL1
,,WGBH-,%APIRO ,N,NAL ,C5T] = ,A3ESSI#
,M$IA 7,,NCAM71 ,,U4S4A4
  ,++,+4          ,MIKE ,PACIELLO1 ,!
,PACIELLO ,GR\P1 ,,U4S4A4
  ,++,+4          ,HEL5 ,PETRIE1
,UNIV]S;Y ( ,YORK1 ,U4,K4
  ,++,+4          ,9MACULADA ,PLAC5CIA
,PORR]O1 ,EUROP1N ,-MIS.N ,DIRECTORATE
,G5]AL ( ,EMPLOY;T1 ,SOCIAL ,A6AIRS1 &
,EQUAL ,OPPORTUNITIES
  ,++,+4          ,[email protected] ,RICE1 ,C5TRE
= ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4
,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-
,GALWAY1 ,IREL&
  ,++,+4          ,REBE3A ,S*ILD1 ,C5TRE
= ,9T]NET & ,SOCIETY1 ,9DIA
  ,++,+4          ,SUSAN ,S*ORR1
,SPECIAL ,9ITIATIVES ,DIVI.N1 ,,ITU
,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U
7,,BDT7                              #BA
  ,++,+4          ,RI* ,S*W]DTFEG]1
,4T+UI%$ ,5G9E]1 ,,SWG ,A3ESSIBIL;Y
,>*ITECT_/,/RATEGI/1 ,,IBM
  ,++,+4          ,DAVID ,SLOAN1
,UNIV]S;Y ( ,DUNDEE1 ,U4,K4
  ,++,+4          ,&I ,SN[-,W1V]1 ,,IBM
,HUMAN ,ABIL;Y @& ,A3ESSIBIL;Y ,C5T]
  ,++,+4          ,MIKE ,/>L+1 ,_W
,BROADCA/+ ,UNIONS 7,,WBU7
  ,++,+4          ,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P
  ,++,+4          ,GREGG ,V&]HEID51
,UNIV]S;Y ( ,W9SCONS9-,MADISON1 ,,U4S4A4
  ,++,+4          ,C>LOS ,A4 ,VELASCO1
,FRAUNH(] ,9/ITUTE = ,APPLI$ ,9=M,N
,TE*NOLOGIES 7,,FIT71 ,G]_M
  ,++,+4          ,CYN?IA ,D4 ,WA4ELL1
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET 7,,ICDRI71 ,,U4S4A4
  ,++,+4          ,SAM ,WALL]1 ,UNIV]S;Y
( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE1
,U4,K4
  ,++,+4          ,*UCK ,WILSK]1 ,TELE"W
,COALI;N1 ,,U4S4A4
  ,++,+4          ,GOTTFRI$ ,ZIMM]MANN1
,A3ESS ,TE*NOLOGIES1 ,,U4S4A4
                                     #BB
   
   
   


   
                 ,3T5TS
,*APT]                             ,PAGE
;E-,A3ESSIBIL;Y ,POLICY ,H&BOOK =
  ,P]SONS ) ,4ABILITIES """"""""""""" #A
,PREFACE """""""""""""""""""""""""""" #A
,9TRODUC;N """""""""""""""""""""""""" #D
,=E^W """"""""""""""""""""""""""""""" #H
,AC"KL$G;TS """""""""""""""""""""""" #AE
#A       ,! ,A3ESSIBIL;Y
  ,IMP]ATIVE """"""""""""""""""""""" #CA
                   #A'A    ,:AT IS
    ,,ICT A3ESSIBIL;Y8 """"""""""""" #CA
                      #A'A'A     
      ,BASIC ,A3ESSIBIL;Y
      PR9CIPLES """""""""""""""""""" #CD
                        #A'B   
    ,:AT ! ,,CRPD SAYS AB ,,ICT
    A3ESSIBIL;Y """""""""""""""""""" #CG
    
                                  
               #A'B'A      ,PUBLIC   #BC
      PROCURE;T """""""""""""""""""" #DD
                              
           #A'B'B      ,4POSI;N ON
      A3ESS 69=M,N ON SPECIFIC
      PROGRAMS """"""""""""""""""""" #DE
                                 
          #A'B'C      ,IMPLE;T,N
      (! ,3V5;N """""""""""""""""""" #DF
                               
      #A'C         ,H[ 6BE/ ASSESS
      4ABIL;Y DEMOGRAPHICS &!
      IMPACT ( ,,ICT B>RI]S """""""" #DG
    
                                  
              #A'C'A      ,!
      M$ICAL MODEL ( 4ABIL;Y """"""" #DH
    
                                  
                #A'C'B      ,!
      SOCIAL MODEL ( 4ABIL;Y """"""" #DI
                            
      #A'C'C      ,M1SUR+ &
      RESPOND+ 6*ANGES 9 HUMAN
      CAPABIL;Y """""""""""""""""""" #EJ
                       #A'C'D     
      ,ASSESS+ ! IMPACT ( A3ESSI#
      ,,ICT """""""""""""""""" #ED   #BD
                 #A'D    ,ID5TIFY+
    ,,ICT A3ESSIBIL;Y LEGISLATIVE1
    REGULATORY1 POLICY & PROGRAMS
    GAPS V]SUS ,,CRPD GUIDEL9ES &
    M&ATES """"""""""""""""""""""""" #EG
                       #A'E   
    ,5GAG+ ,4A#D ,P]SONS
    ,ORGANIZ,NS & O!R KEY
    /AKEHOLD]S 9 POLICY MAK+ """"""" #FB
                         
      #A'E'A      ,MA9/R1M+
      4ABIL;Y """""""""""""""""""""" #FB
                        
      #A'E'B      ,ID5TIFY+
      /AKEHOLD]S & _! ROLES 9
      IMPLE;T+ A3ESSI# S]VICES """"" #FD
#B          ,POLICIES & ,PROGRAMS "" #GB
                       #B'A   
    ,POLICY DEVELOP;T 0>EA """"""""" #GI
                          
      #B'A'A      ,-MON CORE ,,ICT
      >1S """""""""""""""""""""""""" #HJ
                           
      #B'A'B      ,TELECOM_/,,ICT
      REGULATOR1 BROADCA/+ AU?OR;Y
      _/ ,M9I/RY (
      ,TELECOMMUNIC,NS _/            #BE
      -MUNIC,NS _/ TE*NOLOGY """"""" #HA
                           
      #B'A'C      ,M9I/RY ( ,$UC,N   #HB
                          
      #B'A'D      ,M9I/RY ( ,LAB\R
      _/ ,SOCIAL ,A6AIRS """"""""""" #HC
                       #B'A'E     
      ,M9I/RY ( ,9T]IOR1 ,HOMEL&
      ,DE"P;T """""""""""""""""""""" #HD
                       
      #B'A'F      ,M9I/RY ( ,H1L? "" #HD
                      #B'A'G     
      ,M9I/RY ( ,TRANSPORT,N """"""" #HE
                       
      #B'A'H      ;E-,GOV]N;T
      S]VICES """""""""""""""""""""" #HF
                         #B'A'I
      ,LOCAL GOV]N;T """"""""""""""" #HG
                          #B'B   
    ,SETT+ /&>DS """"""""""""""""""" #HH
                                  
                           
      #B'B'A      ,,ISO_/,,IEC
      ;,,JTC#A """"""""""""""""""""" #IJ
                                  
                 #B'B'B     
      ,9T]N,NAL ,TELECOMMUNIC,N      #BF
      ,UNION 7,,ITU7 """"""""""""""" #IB
                           
      #B'B'C      ,O!R ORGANIZ,NS
      9VOLV$ 9 ;E- A3ESSIBIL;Y """" #AJA
                                 
    #B'C    ,PUBLIC PROCURE;T """"" #AJD
                             
      #B'C'A      ,R,NALE = PUBLIC
      PROCURE;T POLICIES
      9CORPORAT+ ,,ICT A3ESSIBIL;Y
      M&ATES """""""""""""""""""""" #AJE
                            
      #B'C'B      ,CORE ISSUES 9
      CR1T+ E6ECTIVE PUBLIC
      PROCURE;T POLICIES """""""""" #AJH
                       #B'D   
    ,PROMOT+ ASSI/IVE TE*NOLOGIES   #AAB
                            
      #B'D'A      ,"U/&+ NE$S """"" #AAB
                           
      #B'D'B      ,SOLU;NS 6MEET
      NE$S """""""""""""""""""""""" #AAD
                            
      #B'D'D      ,H[ ,,AT
      SUPPORTS P]SONAL MOBIL;Y """" #AAI
                           
      #B'D'E      ,H[ ,,AT           #BG
      SUPPORTS "W+ """""""""""""""" #ABJ
                          #B'D'F
      ,REMOTE & HOME "W+ """""""""" #ABA
                         
      #B'D'G      ,H[ ,,AT
      SUPPORTS -MUNIC,N """"""""""" #ABB
                         
      #B'D'H      ,IMPLE;T+
      ASSI/IVE TE*NOLOGIES """""""" #ABC
                           
    #B'E    ,PROMOT+ A3ESSI#
    PRODUCT DEVELOP;T @& ,UNIV]SAL
    ,DESIGN """"""""""""""""""""""" #ABF
                            
      #B'E'A      ,3SID],NS =
      SPECIFY+1 9C5TIVIZ+ &
      IMPLE;T+ ,UNIV]SAL ,DESIGN "" #ACA
                            
      #B'E'B      ,ACTIVITIES (
      /&>DS BODIES RELEVANT
      6,UNIV]SAL ,DESIGN """""""""" #ACC
                            
      #B'E'C      ,HI<] $UC,N
      5G9E]+ CURRICULA """""""""""" #ACD
                         #B'F   
    ,9T]N,NAL COOP],N """"""""""""" #ACF
                                     #BH
      #B'F'A      ,3V5;N 4POSI;NS   #ACG
                           
      #B'F'B      ,EUROP1N ,UNION   #ACH
                             
      #B'F'C      ,O!R REGIONAL
      CO-OP],NS """"""""""""""""""" #ACI
                             
      #B'F'D      ,U4,S4 ,,TEITAC   #ADA
                #C         
  ,SOLU;NS T ,"W """""""""""""""""" #ADB
                         #C'A   
    ,WIRE.S PH"OS """"""""""""""""" #ADC
                      #C'B   
    ,RADIOS """"""""""""""""""""""" #ADF
                          #C'C   
    ,TELEVI.N """"""""""""""""""""" #ADH
                    #C'D   
    ,REMOTE 3SOLES """""""""""""""" #AEJ
                      #C'E   
    ,L&L9E PH"OS """""""""""""""""" #AEC
                    #C'F   
    ,WEBSITES """"""""""""""""""""" #AFA
                      #C'G   
    ,P]SONAL -PUT]S """"""""""""""" #AFE
                          #C'H   
    ,S(TW>E """"""""""""""""""""""" #AGB
                           #C'I      #BI
    ,ELECTRONIC KIOSKS """""""""""" #AGF
                         #C'AJ
    ,BROADB& S]VICES """""""""""""" #AGI
                       #C'AA
    ,A3ESS 6PUBLI%$ "WS """"""""""" #AHJ
                             
      #C'AA'A    ,LEGAL *ALL5GES "" #AHA
    
                                  
            #C'AA'B   
      ,TE*NOLOGICAL *ALL5GES """""" #AHC
              #D         
  ,A3ESSIBIL;Y ,POLICY ,MAK+3 ,AN
  ,9T]N,NAL ,P]SPECTIVE """"""""""" #AHG
                 #D'A    ,C.TRY
    ANALYSIS """""""""""""""""""""" #AHH
                #D'A'A      ,UNIT$
      ,/ATES ( ,AM]ICA """""""""""" #AHH
                #D'A'B      ,UNIT$
      ,K+DOM """""""""""""""""""""" #AHI
                #D'A'C     
      ,AU/RALIA """"""""""""""""""" #AIJ
                #D'A'D      ,G]_M   #AIA
                #D'A'E     
      ,PORTUGAL """"""""""""""""""" #AIB
                        
      #D'A'F      ,NEW ,Z1L&  #AIC   #CJ
                        
      #D'A'G      ,CANADA """"""""" #AIC
                       
      #D'A'H      ,IREL& """""""""" #AID
              #D'A'I      ,ITALY "" #AIE
                 #D'A'AJ    ,SW$5   #AIF
               #A #D'A'AA   
      ,EUROP1N ,UNION """"""""""""" #AIG
                  #D'A'AB   
      ,JAPAN """""""""""""""""""""" #AIH
                   #D'A'AC   
      ,KOREA """""""""""""""""""""" #BJJ
                   #D'A'AD   
      ,DEVELOP+ C.TRIES """"""""""" #BJJ
                                 
    #D'B    ,SUMM>Y """"""""""""""" #BJA
        ,APP5DIX ,A3 ,A3ESSIBIL;Y
  ,POLICY ,-P>ISON ,GRID """""""""" #BJD
                     ,APP5DIX ;,B3
  ,ONL9E ,TOOLKIT ,SITE ,MAP """""" #BAE
            ,USE;L L9KS """"""""""" #BBI





        #A       ,! ,A3ESSIBIL;Y     #CA
               ,IMP]ATIVE

   
  #A          ,! ,A3ESSIBIL;Y ,IMP]ATIVE
  ,? *APT] W EXPLORE ! M1N+ ( ,9=M,N
,-MUNIC,N ,TE*NOLOGIES 7,,ICT7
A3ESSIBIL;Y :ILE \TL9+ BASIC A3ESSIBIL;Y
PR9CIPLES1 /&>DS & GUIDEL9ES4 ,X W COV]
! PROVI.NS = ,,ICT A3ESSIBIL;Y 9 !
,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES
7,,CRPD71 4CUSS H[ BE/ 6ASSESS 4ABIL;Y
DEMOGRAPHICS & LOOK AT ! IMPACT ( ,,ICT
B>RI]S 0ID5TIFY+ ,,ICT A3ESSIBIL;Y
POLICY & PROGRAM GAPS 2T ! ,,CRPD
GUIDEL9ES & M&ATES4 ,F9,Y1 X W EXAM9E !
ROLE ( ,4A#D ,P]SONS ,ORGANIZ,NS
7,D,P,OS7 & O!R KEY /AKEHOLD]S 9 POLICY
MAK+4
  ,FULL TEXT (! ,3V5;N AVAILA# ON !
,SECRET>IAT WEBSITE 7,,UN ,5A#7 AT
,9GHTTPCCWWW4UN4ORG_/4ABILITIESST,+

                     #A'A    ,:AT IS
    ,,ICT A3ESSIBIL;Y8
  ,A3ESSIBIL;Y IS A M1SURE (! EXT5T 6: A
PRODUCT OR S]VICE C 2 US$ 0A P]SON )A
4ABIL;Y Z E6ECTIVELY Z X C 2 US$     #CB
0A P]SON )\T T 4ABIL;Y4  ,! 3CEPT (
A3ESSIBIL;Y RELATES 6! DIV]SE NE$S &
ABILITIES (A DIV]SE SEC;N (! US] POPUL,N
--P]SONS ) 4ABILITIES--& IS EXPRESS$ 9
DEGREES1 F 8FULLY A3ESSI#01 TO 8"PI,Y
A3ESSI#01 TO 8-PLETELY 9A3ESSI#0 =A
SPECIFI$ US] GR\P4 ,! M P]SONS T C USE !
PRODUCT &! M TASKS !Y C C>RY \ ) X1 ! M
A3ESSI# ! PRODUCT IS 3SID]$ 6BE4 ,"S
EXAMPLES ( 9A3ESSIBIL;Y >E GIV5 2L4
  ,++,+4          ,A BANK,8;S ,AUTOMAT$
,TELL] ,MA*9E 7,,ATM7 CD 2 9A3ESSI# 9 !
FOLL[+ WAYS3
  O          ,MA*9E POSI;N$ TOO HI< =A
P]SON 9 A :EEL*AIR 6R1* "S (! 3TROLS4
  O          ,POOR QUAL;Y VISUAL 4PLAY )
L[ 3TRA/ 2T TEXT & BACKGR.D1 OR TEXT-
ONLY VISUAL 4PLAY MAK+ R1D+ DI6ICULT OR
IMPOSSI# = P]SONS ) VI.N OR R1D+
IMPAIR;TS4
  O          ,PROMPTS & RESPONSES >E
WRITT5 9 -PLEX LANGUAGE OR J>GON1 MAK+
!M DI6ICULT 6"U/& = P]SONS ) "S
COGNITIVE OR LE>N+ 4ABILITIES4
  ,++,+4          ,WEBSITES : TYPIC,Y
3TA9 A MIXTURE ( TEXT1 IMAGES1 L9KS1
BUTTONS1 TA#S1 9T]ACTIVE =MS & O!R   #CC
3T5T C 2 9A3ESSI# 9 ! FOLL[+ WAYS3
  O          ,ON-SCRE5 BUTTONS >E MADE
6RESPOND ONLY 6A M\SE CLICK1 S A P]SON
)A PHYSICAL 4ABIL;Y :O _C USE A M\SE _C
,8CLICK0' BUTTONS 0PRESS+ ! ,8,5T]0' KEY
ON _! KEYBO>D Z ANO!R OP;N4
  O          ,ON A PAY;T =M1 ! LABELS (
9PUT BOXES & 3TROLS 7E4G4 ,8"N0'1
,8*OICE ( PAY;T ME?OD0'7 >E 4PLAY$ 9 A
WAY T _C 2 R1D 0! TEXT-TO-SPEE* S(TW>E
US$ 0A BL P]SON1 S ? P]SON DOES N "K !
PURPOSE ( EA* BOX OR 3TROL4
  O          ,VISUAL DESIGN & LAY\T >E
9CONSI/5T F PAGE 6PAGE1 MAK+ ! WEBSITE
3FUS+ & DI6ICULT 6LE>N = P]SONS ) "S
COGNITIVE OR LE>N+ 4ABILITIES4
  O          ,ONL9E VIDEOS H NO CAP;NS
7SUBTITLES71 AUDIO DESCRIP;N TRACKS OR
TEXT TRANSCRIPTS4 ,"!=E1 D1F1 H>D ( HE>+
& BL US]S D N H A3ESS 6! FULL 3T5T4
  ,": LEGISL,N1 PUBLIC POLICY OR
ORGANIZ,NAL POLICIES REQUIRE ,,ICT
PRODUCTS & S]VICES 6BE A3ESSI#1 A
RECOGNIZ$ A3ESSIBIL;Y /&>D IS USU,Y
REF]5C$4 ,2+ ,8A3ESSI#0' !N M1NS -PLY+ )
T /&>D4
                      #A'A'A         #CD
    ,BASIC ,A3ESSIBIL;Y PR9CIPLES
  ,= FULL A3ESSIBIL;Y1 ALL US]S M/ 2 A#
6D ?REE ?+S = E 3TROL1 9/RUC;N OR \TPUT3
  ,++,+4          ,P]CV X--,BE AW>E ( XS
EXI/;E & A# 6A3ESS XS 9=M,N4 ,= EXAMPLE1
A D1F P]SON MAY 2 UNAW>E (! EXI/;E ( AN
AUDI# AL>M SIGNAL ":AS A BL P]SON W 2
UNAW>E (A VISUAL SIGNAL4
  ,++,+4          ,"U/& X--,"K :AT X
M1NS & H[ 6USE X4 ,= 9/.E1 A P]SON )A
LE>N+ 4ABIL;Y MAY 2 UNA# 6FOLL[ -PLICAT$
OR POORLY WRITT5 9/RUC;NS ON AN ,,ATM4
,!Y MAY F9D X DI6ICULT 6ID5TIFY ": 6F9D
?+S ON AN 9CONSI/5T WEBSITE4
  ,++,+4          ,OP]ATE X--,BE A# 6R1*
X & PHYSIC,Y 9T]ACT ) X 9 ! REQUIR$ WAY1
: MAY M1N PRESS+1 MOV+1 TWI/+ OR PULL+4
,= EXAMPLE1 A :EEL*AIR US] MAY 2 UNA#
6R1* ! C>D SLOT ON AN ,,ATM4  ,A BL
P]SON W N 2 A# 6CLICK ON A MAP 6*OOSE A
LOC,N4
  ,X MAY 2 DI6ICULT OR EV5 IMPOSSI#
6DESIGN A SPECIFIC PRODUCT 9 A WAY T ALL
P]SONS C USE X FULLY Z X IS1 )\T REQUIR+
ANY ADJU/;T OR ADD-ONS4 ,H["E1 MO/
PRODUCTS C 2 MADE A3ESSI# 6MO/ US]S US+
"O OR M (! FOLL[+ ME?ODS3            #CE
  ,++,+4          ,MAXIMIZ+ ! BASIC
A3ESSIBIL;Y--,= EXAMPLE1 US+ GD DESIGN
PR9CIPLES L WELL-SPAC$ BUTTONS & PROVID+
CLE> 9/RUC;NS 9/1D ( L;GW9D$ J>GON4
  ,++,+4          ,ALL[+ US] 3FIGUR,N--
,= EXAMPLE1 ,A,T,MS1 WEBSITES1 MOBILE
PH"OS & ,,PC APPLIC,NS C PROVIDE A *OICE
( DI6]5T TEXT SIZES & COL\R S*EMES 6SUIT
P]SONS ) DI6]5T VISUAL ABILITIES4
  ,++,+4          ,ALL[+ A RANGE (
9T]AC;N ME?ODS--,= EXAMPLE1 ALL[+ ,,PC
US]S 69T]ACT US+ KEYBO>D 9PUT OR EV5
VOICE -M&S1 9 A4I;N 6US+ A M\SE4
  ,++,+4          ,PROVID+ \TPUTS 9
MULTIPLE =MS--,= EXAMPLE1 US+ BO? AN
AUDI# ,8BEEP0' &A VISI# LI<T WD MAKE !
H\SE AL>M A3ESSI# 6BO? BL & D1F P]SONS4
  ,++,+4          ,5SUR+ -PATIBIL;Y )
ASSI/IVE TE*NOLOGIES--,_M P]SONS )
4ABILITIES 9T]ACT ) O!R TE*NOLOGIES "?
P]SONAL ,8ASSI/IVE TE*NOLOGIES0'1 RANG+
F HE>+ AIDS 6! -PLEX TEXT-TO-SPEE*
,8SCRE5 R1D]0' S(TW>E US$ 0BL P]SONS
6OP]ATE A ,,PC ETC4 ,! ASSI/IVE
TE*NOLOGY PROVIDES A /&>D 9T]M$I>Y
9T]FACE ) 9T]AC;N ME?ODS & \TPUT =MATS
SUIT$ 6DI6]5T NE$S4 ,=A PRODUCT      #CF
DESIGN]1 9T]FAC+ ) ASSI/IVE TE*NOLOGY
REMOVES ! NE$ 6ADD ^? 9T]FACE
CAPABILITIES 96! PRODUCT XF4 ,= EXAMPLE1
A S(TW>E APPLIC,N OR A WEBSITE DOES N
NE$ 6PROVIDE SPOK5 \TPUT ( TEXT IF X C
9T]FACE ) ASSI/IVE TE*NOLOGIES L SCRE5
R1D]S : PROVIDE TEXT-TO-SPEE* CAPABIL;Y4
,Z F> Z POSSI#1 !N1 PRODUCTS %D 2 MADE
-PATI# ) ^! ASSI/IVE TE*NOLOGIES4
   
  ,MAK+ "S?+ A3ESSI# DOESN,8;T M1N MAK+
X WORSE = ,8NORMAL0' USE4 ,IN FACT1
9CR1S$ A3ESSIBIL;Y (T5 RESULTS 9 IMPROV$
USABIL;Y = ALL US]S4 ,! ABV APPROA*ES
6A3ESSIBIL;Y >E ALL A4I;NS1 ALL[+ A4$
FLEXIBIL;Y1 A4I;NAL MODES1 M *OICE4 ,!
AIM IS ALW 6ALL[ A3ESS 6! EQUIVAL5T
FUNC;NAL;Y1 B 9 AN ALT]NATIVE WAY4 ,? IS
! TRUE M1N+ ( A3ESSIBIL;Y4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7;E-,A3ESSIBIL;Y BASICS73
 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/EA3ESS
IBILITY,++,+BASICS
                          #A'B       #CG
    ,:AT ! ,,CRPD SAYS AB ,,ICT
    A3ESSIBIL;Y
  ,! ,3V5;N ON ! ,"RS ( ,P]SONS )
,4ABILITIES 0 ADOPT$ 0! ,UNIT$ ,N,NS
,G5]AL ,ASSEMBLY ON ,DECEMB] #AC1 #BJJF
& HAS BE5 SIGN$ 0#ADF C.TRIES Z (
,SEPTEMB] #BJAJ1 ( : #IJ H RATIFI$ X1
MAK+ X AN 5=C1# LEGAL 9/RU;T S9CE ,MAY
#E1 #BJJH 7:5 ! #BJ? RATIFIC,N O3URR$74 
  ,! ,3V5;N DEF9ES 4ABIL;Y 9 ! ,PREAM# Z
FOLL[S3 ,8,P]SONS ) 4ABILITIES 9CLUDE ^?
:O H L;G-T]M PHYSICAL1 M5TAL1
9TELLECTUAL OR S5SORY IMPAIR;TS :1 9
9T]AC;N ) V>I\S B>RI]S1 MAY H9D] _! FULL
& E6ECTIVE "PICIP,N 9 SOCIETY ON AN
EQUAL BASIS ) O!RS40' ,? DEF9I;N 4C>DS !
M$ICAL DEF9I;N ( 4ABIL;Y & BR+S 96FOCUS
A SOCIAL DEF9I;N1 RECOGNIZ+ ! 5VIRON;TAL
& ATTITUD9AL B>RI]S FAC$ 0P]SONS )
4ABILITIES1 CLE>LY /AT+ T !Y C 5JOY FULL
& FREE "PICIP,N ONLY ON REMOVAL ( ^!
B>RI]S4 ,! ,3V5;N HAS ,A3ESSIBIL;Y Z "O
( XS EI<T PR9CIPLES & E/ABLI%ES
,A3ESSIBIL;Y "RS 9CLUD+ ,,ICT Z AN
9TEGRAL "P ( HUMAN "RS4
  ,8,-MUNIC,N0' IS DEF9$ 0! ,3V5;N Z
9CLUD+ ALL POSSI# M1NS ( 9T]AC;N T   #CH
MAY ELIM9ATE B>RI]S4 ,-MUNIC,N ,89CLUDES
LANGUAGES1 4PLAY ( TEXT1 ,BRL1 TACTILE
-MUNIC,N1 L>GE PR9T1 A3ESSI# MULTIM$IA1
Z WELL Z WRITT51 AUDIO1 PLA9-LANGUAGE1
HUMAN-R1D] & AUG;TATIVE & ALT]NATIVE
MODES2 M1NS & =MATS ( -MUNIC,N 9CLUDE
A3ESSI# 9=M,N & -MUNIC,N TE*NOLOGY0'
7,>TICLE #B74
  ,>TICLE #I (! ,3V5;N DEF9ES ,,ICT
A3ESSIBIL;Y Z AN 9TEGRAL "P (
,A3ESSIBIL;Y ,"RS1 ON P> ) A3ESSIBIL;Y
6! PHYSICAL 5VIRON;T & TRANSPORT,N3 
,8,65A# P]SONS ) 4ABILITIES 6LIVE
9DEP5D5TLY & "PICIPATE FULLY 9 ALL
ASPECTS ( LIFE1 ,/ATES ,"PIES % TAKE
APPROPRIATE M1SURES 65SURE 6P]SONS )
4ABILITIES A3ESS1 ON AN EQUAL BASIS )
O!RS1 6! PHYSICAL 5VIRON;T1
6TRANSPORT,N1 69=M,N & -MUNIC,NS1 9CLUD+
9=M,N & -MUNIC,NS TE*NOLOGIES &
SY/EMS'''0' ,? DEF9I;N IMPLIES T BO?
H>DW>E & S(TW>E1 9CLUD+ ! HUMAN 9T]FACE1
NE$ 6BE A3ESSI#4  ,>TICLE #BA ON FRE$OM
( EXPRES.N & OP9ION1 : 9CLUDES A3ESS
69=M,N1 AL SPECIFIC,Y SAYS T ,8,/ATES
,"PIES % TAKE ALL APPROPRIATE M1SURES
65SURE T P]SONS ) 4ABILITIES C       #CI
EX]CISE ! "R 6FRE$OM ( EXPRES.N &
OP9ION1 9CLUD+ ! FRE$OM 6SEEK1 RCV &
IM"P 9=M,N & ID1S ON AN EQUAL BASIS )
O!RS & "? ALL =MS ( -MUNIC,N ( _!
*OICE40'
  ,,ICT A3ESSIBIL;Y IS 9CLUD$ 9 ALL
SECTOR-SPECIFIC A3ESSIBIL;Y A3OMMOD,N &
BO? ,>TICLES #I & #BA /ATE T EV5 PRIVATE
5TITIES NE$ 6TAKE A3ESSIBIL;Y 96A3.T :5
PROVID+ PRODUCTS & S]VICES4
  ,! ,,CRPD,8;,S A3ESSIBIL;Y 4POSI;NS
9CLUDE G5]AL ,,ICT A3ESSIBIL;Y
REQUIRE;TS LAID \ 9 ,>TICLE #I1 Z WELL Z
SECTOR SPECIFIC A3ESSIBIL;Y /IPUL,NS )
DIRECT IMPLIC,NS = EA* SECTOR4 ,GIV5 !
RAPID EVOLU;N ( TE*NOLOGIES & DIV]SE
,,ICT 5VIRON;TS F.D >.D ! _W1 ! ,3V5;N
DEF9ES OBLIG,NS 9 REL,N 6DESIR$ \TCOMES
0APPLIC,N >1S1 R ?AN 9 SPECIFIC TE*NICAL
T]MS4  ,S1 X IS ! RESPONSIBIL;Y (
,/ATES1 CIVIL SOCIETY & 9DU/RY 6DEF9E !
REQUIR$ SOLU;NS 9 _! RESPECTIVE
JURISDIC;NS4  ,"S (! OBLIG,NS 9 EA*
APPLIC,N >EA >E GIV5 2L4
  ,++,+4          ;E-,GOV]N;T--,PROVIDES
9=M,N 9 ALT]NATIVE =MATS & TE*NOLOGIES 9
A "TLY MANN] & AT NO A4I;NAL CO/1    #DJ
A3EPT+ & FACILITAT+ ! USE ( SIGN
LANGUAGE1 ,BRL1 AUG;TATIVE & ALT]NATIVE
-MUNIC,N 9 (FICIAL 9T]AC;NS & R1SONA#
A3OMMOD,N 7,>TICLE #BA 7A717B774
  ,++,+4          ,M$IA @& ,9T]NET--
,5C\RAG+ MASS M$IA PROVID]S 9CLUD+
PROVID]S ( 9=M,N ON ! ,9T]NET 6MAKE _!
S]VICES A3ESSI# 7,>TICLE #BA 7;D774
  ,++,+4          ,$UC,N--,PROVID+
9CLUSIVE1 QUAL;Y & FREE PRIM>Y $UC,N &
SECOND>Y $UC,N1 Z WELL Z ! ABIL;Y 6A3ESS
G5]AL T]TI>Y $UC,N1 VOC,NAL TRA9+1 ADULT
$UC,N & LIFEL;G LE>N+ )\T 4CRIM9,N & ON
AN EQUAL BASIS Z O!RS4 ,AL PROVID+
R1SONA# A3OMMOD,N & RECOMM5D,NS 6TRA9+
PR(ES.NALS "W+ AT ALL LEVELS ( $UC,N ON
4ABIL;Y AW>E;S &! USE ( APPROPRIATE
AUG;TATIVE & ALT]NATIVE MODES1 M1NS &
=MATS ( -MUNIC,N1 $UC,NAL TE*NIQUES &
MAT]IALS 6SUPPORT P]SONS ) 4ABILITIES
7,>TICLE #BD74
  ,++,+4          ,EMPLOY;T--,RECOGNIZE
! "R 6"W ON AN EQUAL BASIS ) O!RS1
9CLUD+ ! "R 6! OPPORTUN;Y 6MAKE A LIV+
"? "W FREELY *OS5 OR A3EPT$ 9 A LAB\R
M>KET & "W 5VIRON;T T IS OP51 9CLUSIVE &
A3ESSI# 6P]SONS ) 4ABILITIES         #DA
7,>TICLE #BG'A74
  ,++,+4          ,POLITICAL "RS--,5SURE
T VOT+ PROC$URES1 FACILITIES & MAT]IALS
>E APPROPRIATE1 A3ESSI# & EASY 6"U/& &
USE4
  ,++,+4          ,EM]G5CY S]VICES--
,REMOVE OB/ACLES & B>RI]S 6A3ESSIBIL;Y 9
,,ICT S]VICES 9CLUD+ ELECTRONIC &
EM]G5CY S]VICES4
  ,++,+4          ,CULTURAL LIFE--
,RECOGNIZE ! "R 6TAKE "P1 ON AN EQUAL
BASIS ) O!RS1 9 CULTURAL LIFE1 & TAKE
ALL APPROPRIATE M1SURES 65SURE T P]SONS
) 4ABILITIES H A3ESS 6CULTURAL MAT]IALS1
TELEVI.N PROGRAMS1 FILMS1 !ATRE & O!R
CULTURAL ACTIVITIES1 9 A3ESSI# =MATS S T
!Y 5JOY A3ESS 6CULTURAL P]=M.ES OR
S]VICES 9 !ATRES1 MUSEUMS1 C9EMAS1
LIBR>IES & T\RISM S]VICES1 &1 Z F> Z
POSSI#1 5JOY A3ESS 6MONU;TS & SITES (
N,NAL CULTURAL IMPORT.E 7,>TICLE #CJ74
  ,++,+4          ,PRODUCT ,DEVELOP;T &
,UNIV]SAL ,DESIGN --  ,! ,3V5;N A4RESSES
EXPLICITLY ! ROOT CAUSE  (! 9A3ESSIBIL;Y
( _M  PRODUCTS & S]VICES 0/IPULAT+ T
,/ATES ,"PIES %D 8,PROMOTE ! DESIGN1
DEVELOP;T1 PRODUC;N & 4TRIBU;N (     #DB
A3ESSI# 9=M,N & -MUNIC,NS TE*NOLOGIES &
SY/EMS AT AN E>LY /AGE1 S T ^!
TE*NOLOGIES & SY/EMS 2COME A3ESSI# AT
M9IMUM CO/04   ,? 4POSI;N NATUR,Y
APPLIES 6ALL PRIVATE SECTOR PRODUCTS &
S]VICES Z WELL Z 6PUBLIC S]VICES RELY+
ON ,,ICT DEVICES1 APPLIC,NS OR 3T5TS
9T]ACT+ ) CITIZ5S4  ,FUR!RMORE1 ! ,3V5;N
9CLUDES A GUIDEL9E = ,/ATES ,"PIES TO
8"UTAKE OR PROMOTE RESE>* & DEVELOP;T (
UNIV]S,Y DESIGN$ GDS1 S]VICES1 EQUIP;T &
FACILITIES ''' : %D REQUIRE ! M9IMUM
POSSI# ADAPT,N &! L1/ CO/ 6MEET !
SPECIFIC NE$S (A P]SON ) 4ABILITIES1
6PROMOTE _! AVAILABIL;Y & USE1 &
6PROMOTE UNIV]SAL DESIGN 9 ! DEVELOP;T (
/&>DS & GUIDEL9ES04 
  ,++,+4          ,ASSI/IVE ,TE*NOLOGIES
--,AL? H1VILY PROMOT$ 0! ,3V5;N1
,UNIV]SAL ,DESIGN 8% N EXCLUDE ASSI/IVE
DEVICES = "PICUL> GR\PS ( P]SONS )
4ABILITIES ": ? IS NE$$40 7,>T4 #B--
,DEF9I;NS P>4 #E74 ,IN T REG>D1 ! ,3V5;N
AL 9CLUDES IMPORTANT SPECIFIC 4POSI;NS &
GUID.E = ,/ATES ,"PIES 6L"EAGE !
SIGNIFICANT POT5TIAL ( ,I,C,TS 9 ! >EA (
NEW ASSI/IVE SOLU;NS T B5EFIT        #DC
P]SONS ) 4ABILITIES1 S* Z3
  O          ,M&ATE 6PROMOTE ,[email protected]&,D =
ASSI/IVE TE*NOLOGIES OV] & ABV PROMOT+
A3ESSI# ,I,C,TS4 ,PUBLIC-PRIVATE
"PN]%IPS C 2 IMPLE;T$ 0,/ATES = ?
PURPOSE4
  O          ,OBLIG,N = ,/ATES 6SET
A3ESSIBIL;Y /&>DS : DIRECTLY SUPPORTS !
REQUIRE;TS = 9T]OP]ABIL;Y 2T ,,ICT BAS$
3T5TS & S]VICES & ASSI/IVE DEVICES4 
,>TICLE #I ON ,A3ESSIBIL;Y SPECIFIES T
8,/ATES ,"PIES % AL TAKE APPROPRIATE
M1SURES 6DEVELOP1 PROMULGATE & MONITOR !
IMPLE;T,N ( M9IMUM /&>DS & GUIDEL9ES =!
A3ESSIBIL;Y ( FACILITIES & S]VICES OP5
OR PROVID$ 6! PUBLIC40
  O          ,9TELLECTUAL PROP]TY "RS %D
N 3/ITUTE AN OB/ACLE 6IMPLE;T+ DIGITAL
A3ESSI# =MATS4
  O          ,PROMOT+ ,NEW ,M$IA &!
,9T]NET = ^? ) 4ABILITIES4
  O          ,R1SONA# A3OMMOD,N DEF9$ &
M&AT$4 ,/ATES >E DIRECT$ 65SURE T
R1SONA# A3OMMOD,N IS PROVID$1 SPECI,Y 9
SPECIFIC >1S ( APPLICABIL;Y L LIB]TY &
SECUR;Y (! P]SON1 $UC,N & "W & EMPLOY;T4
,? DIRECTLY REF]S 6MAK+ ASSI/IVE     #DD
TE*NOLOGIES AVAILA# 6P]SONS ) 4ABILITIES
:5 AVAILA# )\T CR1T+ A 4PROPOR;NATE OR
UNDUE BURD54
  O          ,D5IAL ( R1SONA# A3OMMOD,N
IS HELD 6BE A =M ( 4CRIM9,N4
   
  ,IN A4I;N1 ! ,3V5;N ID5TIFIES SPECIFIC
APPLIC,N >1S = : ,/ATES ,"PIES >E
DIRECT$ 6E/ABLI% SPECIFIC PROGRAMS
6PROMOTE ASSI/IVE TE*NOLOGIES1 S* Z
MOBIL;Y1 HABILIT,N & REHABILIT,N1 &
"PICIP,N 9 PUBLIC & PRIVATE LIFE4

                                        
    #A'B'A      ,PUBLIC PROCURE;T
  ,F A PRACTICAL /&PO9T1 "O (! MO/
IMPORTANT L"ES : C 2 US$ 0GOV]N;TS 6-PLY
) ,,ICT A3ESSIBIL;Y OBLIG,NS IS 65SURE T
APPROPRIATE PUBLIC PROCURE;T RULES
9CLUDE ,,ICT A3ESSIBIL;Y 3SID],NS4 
  ,AL? ! ,3V5;N DOES N SPECIFIC,Y M5;N
PUBLIC PROCURE;T POLICIES1 ,8,REPORT+
,GUIDEL9ES0' ISSU$ 0! ,SECRET>Y-,G5]AL
(! ,UNIT$ ,N,NS 6,/ATES ,"PIES D 9CLUDE
!M4 ,S* REPORT+ REQUIRE;T IS LOGICAL
S9CE ! ,3V5;N E/ABLI%ES G5]AL OBLIG,NS
REG>D+ GOV]N;T POLICIES &            #DE
PROGRAMS1 DIRECT+ ,/ATES ,"PIES 6TAKE
96A3.T ,8! PROTEC;N & PROMO;N ( HUMAN
"RS ( P]SONS ) 4ABILITIES 9 ALL POLICIES
& PROGRAMS0'1 & ,8REFRA9 F 5GAG+ 9 ANY
ACT OR PRACTICE T IS 9CONSI/5T )! PRES5T
,3V5;N & 65SURE T PUBLIC AU?ORITIES &
9/ITU;NS ACT 9 3=M;Y )! PRES5T ,3V5;N0'
7,>TICLE #D 7;C7 & 7;D774 ,! PUR*ASE (
9A3ESSI# ,,ICT PRODUCT & S]VICES 0,/ATES
,"PIES 6! ,3V5;N WD ?US 2 9COMPATI# ) ^?
G5]AL OBLIG,NS & M SPECIFIC,Y ) ,,ICT
A3ESSIBIL;Y 4POSI;NS = -MUNICAT+ )!
PUBLIC OR1 :5 ^? PUR*ASES >E MADE =
GOV]N;T 9T]NAL USE1 9COMPATI# )! OBLIG,N
6FO/] AN A3ESSI# "W 5VIRON;T4 

                                   
    #A'B'B      ,4POSI;N ON A3ESS 69=M,N
    ON SPECIFIC PROGRAMS
  ,5SURE T 9T]N,NAL COOP],N1 9CLUD+
9T]N,NAL DEVELOP;T PROGRAMS1 >E A3ESSI#
7,>TICLE #CB'A72 PROVIDE TEXT (! ,3V5;N
9 A3ESSI# =MATS1  PROVIDE A3ESSI# 9=M,N
6P]SONS ) 4ABILITIES AB MOBIL;Y AIDS1
DEVICES & ASSI/IVE TE*NOLOGIES1 9CLUD+
NEW TE*NOLOGIES1 Z WELL Z O!R =MS (
ASSI/.E1 SUPPORT S]VICES &           #DF
FACILITIES 7 ,>TICLE #D 7#A7 7;H771 &
5SURE T ANY /ATI/ICS & DATA COLLECT$ >E
MADE AVAILA# 9 A3ESSI# =MATS4
   

                                     
    #A'B'C      ,IMPLE;T,N (! ,3V5;N
  ,AF A ,/ATE SIGNS & RATIFIES ! ,3V5;N1
X M/ !N ALIGN XS LEGISL,N & REGUL,NS )!
4POSI;NS (! ,3V5;N1 UN.S ^! >E ALR M
FAVORA#4 ,? IS A L;G B IRREV]SI# PROCESS
) _WWIDE PRESSURE F ,N,G,OS REPRES5T+
P]SONS ) 4ABILITIES4
  ,"S (! *ALL5GES FAC$ 0,/ATES ,"PIES 6!
,3V5;N 9CLUDE3
  ,++,+4          ,SPE$ ( *ANGE DUE
6TE*NOLOGICAL DEVELOP;TS
  ,++,+4          ,LACK ( (FICIAL
/ATI/ICS 9 MO/ C.TRIES REG>D+ ,,ICT
A3ESSIBIL;Y
  ,++,+4          ,L[ AW>E;S ( ,,ICT
A3ESSIBIL;Y /&>DS
  ,++,+4          ,REQUIRE;T 6MAKE
A3ESSI# & ASSI/IVE ,,ICT PRODUCTS AF=DA#
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT     #DG
WEBSITE 7,3V5;N73
 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/UN,9G+
,+3V5;N
   

                               
    #A'C         ,H[ 6BE/ ASSESS 4ABIL;Y
    DEMOGRAPHICS &! IMPACT ( ,,ICT
    B>RI]S
  ,P]SONS ) 4ABILITIES >E (T5 9VISI# 9
/ATI/ICS4 #A,THE LL M>KET DATA T IS
AVAILA# DESCRIB+ ! DEM& = A3ESSI# ,,ICT
G5],Y REFLECTS ! PREVAL;E ( SPECIFIC
M$ICAL 4ABILITIES1 EA* ( : >E (T5 %[N Z
A SMALL P]C5TAGE ( AN OV]ALL POPUL,N4 ,?
P]PETUATES ! IDEA T A3ESSIBIL;Y IS A
M>KET ,8NI*E0'4
  ,)A NI*E M>KET LABEL & LACK (
COORD9AT$ -M]CIAL FOCUS ON A3ESSIBIL;Y1
! SUPPLY & AVAILABIL;Y ( A3ESSI# ,,ICT &
ASSI/IVE TE*NOLOGIES REMA9 LIMIT$ &
FRAG;T$4 ,F9,Y1 ) T FRAG;T$ AVAILABIL;Y
& LIMIT$ SUPPLY1 PRICES ( A3ESSI# ,,ICT
& ,,AT >E CORRESPOND+LY HI<]1 ?US
IMPACT+ _! AF=DABIL;Y4 ,"!=E1 X IS NEC
6DEVELOP A FRAME"W = ASSESS+         #DH
4ABIL;Y DEMOGRAPHICS BO? 9 ORD] 6PROMOTE
A3ESSIBIL;Y 9 ! -M]CIAL & PUBLIC SECTORS
& AL 6DET]M9E ! CURR5T IMPACT ( ,,ICT
B>RI]S ON ! 4A#D4 ,AB #HI P]C5T (!
GLOBAL POPUL,N TD LIVES 9 C.TRIES )A
POLITICAL -MIT;T 65SUR+ ,,ICT
A3ESSIBIL;Y1  B S* -MIT;T LACKS M1N+ Z
L;G Z ^? REQUIR+ A3ESSI# ,,ICT REMA9
UNC.T$ OR 9VISI# 6POLICYMAK]S &
9DU/RY4 #B

                                       
    #A'C'A      ,! M$ICAL MODEL (
    4ABIL;Y
  ,! ,8M$ICAL MODEL ( 4ABIL;Y0'--! MODEL
MO/ WIDELY "U/OOD & 9T]PRET$ TD--3SID]S
4ABIL;Y ,8A PHYSICAL1 M5TAL1 OR
PSY*OLOGICAL 3DI;N T LIMITS A P]SON,8;S
ACTIVITIES0'1 L9K$ 6V>I\S M$ICAL 3DI;NS
& VIEW$ Z A PRO#M 0! A6ECT$ 9DIVIDUAL4 
,AB #AJ 6#AB P]C5T (! GLOBAL POPUL,N IS
4A#D AC 6! M$ICAL MODEL4 ,3SID]+ ONLY !
M$ICAL MODEL ( 4ABIL;Y1 & FACTOR+ 9 ^?
P]SONS AG$ #FE YE>S & OLD] & LIKELY
6DEVELOP A M$ICAL 4ABIL;Y1 "! IS TD AN
E/IMAT$ M>KET =CE ( SLI<TLY M ?AN "O
BILLION P]SONS _WWIDE REQUIR+        #DI
A3ESSI# ,,ICT4
  ,H["E1 ! 9T]N,NAL -MUN;Y HAS -E
6RECOGNIZE T ! M$ICAL MODEL IS N A
SU6ICI5TLY E6ECTIVE OR EMP[]+ 3CEPTUAL
FRAME"W = PROMOT+ ! FULL 9CLU.N ( P]SONS
) 4ABILITIES 9 SOCIETY4 ,Z A RESULT1 !
P>ADIGM ( 4ABILITIES IS EXP&+ 69CLUDE
BO? ! M$ICAL MODEL Z WELL Z ! M REC5TLY
DEF9$ ,8SOCIAL MODEL0' ( 4ABIL;Y4

                                      
       #A'C'B      ,! SOCIAL MODEL (
    4ABIL;Y
  ,UNLIKE ! M$ICAL MODEL ( 4ABIL;Y1 !
SOCIAL MODEL ( 4ABIL;Y VIEWS 4ABIL;Y Z
,8>IS+ F ! 9T]AC;N (A P]SON,8;S FUNC;NAL
/ATUS )! PHYSICAL1 CULTURAL1 & POLICY
5VIRON;TS0'4
  ,AC 6! SOCIAL MODEL1 4ABIL;Y IS !
\TCOME (! 9T]AC;N (A P]SON ) 8 OR H]
5VIRON;T & ?US IS NEI P]SON-SPECIFIC NOR
5VIRON;T-SPECIFIC4  ,)9 ! SOCIAL MODEL1
!N1 A 4ABIL;Y RESULTS :5 A P]SON
ATTEMPTS 6-MUNICATE1 YET DOES N "U/& OR
SP1K ! N,NAL OR LOCAL LANGUAGE4 
,SIMIL>LY1 A 4ABIL;Y RESULTS :5 "S"O :O
HAS N"E 2F OP]AT$ A PH"O OR -PUT]    #EJ
ATTEMPTS 6USE "O ) NO SU3ESS4  ,IN BO?
CASES1 ! P]SON IS 4A#D 2C ( AN 9ABIL;Y
69T]ACT ) 8 OR H] 5VIRON;T4
  ,! SOCIAL MODEL ( 4ABIL;Y 9EVITABLY
5COMPASSES M (! GLOBAL POPUL,N 9 M
SITU,NS & "U M CIRCUM/.ES ?AN DOES !
M$ICAL MODEL1 & X HAS 2GUN 6%IFT ! WAY
WE VIEW A3ESSIBIL;Y4 ,P>ALLEL 6! SOCIAL
MODEL : DESCRIBES A 4ABIL;Y Z O3URR+ AT
A SPECIFIC MO;T )9 AN 9DIVIDUAL,8;S
9T]AC;N ) "S ASPECT ( _! 5VIRON;T1
,UNIV]SAL ,DESIGN PR9CIPALS CALL ^U
DESIGN]S 6ASSESS ! CAPABIL;Y DEM&S ( _!
PRODUCTS & M9IMIZE ! 9/.ES ": !
CAPABIL;Y DEM& ( T PRODUCT EXCE$S !
CAPABILITIES (! 9T5D$ US]4
  ,! GOAL (! SOCIAL MODEL ( 4ABIL;Y IS
6M9IMIZE ! OPPORTUN;Y =A SOCIAL 4ABIL;Y
6O3UR 9 ! 5VIRON;T 0DESIGN+ B>RI]-M9IMAL
PRODUCTS4 

                             #A'C'C     
    ,M1SUR+ & RESPOND+ 6*ANGES 9 HUMAN
    CAPABIL;Y
  ,HI/ORIC,Y1 P]SONS H BE5 VIEW$ Z 2+ EI
A#-BODI$ OR 4A#D B1 9 FACT1 HUMAN
CAPABIL;Y V>IES 3T9U\SLY "?\T A      #EA
LIFE"T & REQUIRES M SPECIFIC ANALYSIS4
,IN G5]AL1 X IS POSSI# 6ID5TIFY SEV5
CAPABILITIES : >E GR\P$ 96?REE
CATEGORIES3
  ,++,+4          ,S5SORY1 9CLUD+ VI.N &
HE>+2
  ,++,+4          ,COGNITIVE1 9CLUD+
?9K+ & -MUNIC,N2
  ,++,+4          ,MOTOR1 9CLUD+
LOCOMO;N1 R1* & /RET*1 & DEXT];Y4
  ,MO/ P]SONS EXP]I;E M ?AN "O CAPABIL;Y
LOSS "?\T _! LIFE"T1 USU,Y 9 ! =M (
MULTIPLE M9OR IMPAIR;TS 7E4G4 DECR1S$ 9
VI.N1 HE>+ OR DEXT];Y7 Z OPPOS$ 6A S+LE
MAJOR CAPABIL;Y LOSS S* Z BL;S1 D1F;S OR
P>APLEGIA4 ,? PATT]N ( MULTIPLE M9OR
IMPAIR;TS OV] "T IS TYPICAL (! HUMAN AG+
PROCESS4 
  ,*ALL5GES >IS+ F AGE V>I,NS
  ,! FACT T HUMAN CAPABIL;Y V>IES
3T9U\SLY "?\T A LIFE"T IS RESPONSI# = M*
(! -PLEX;Y 9 ,,ICT A3ESSIBIL;Y4 ,8,AGE
V>I,N0' )9 A POPUL,N IS Z M* A 3SID],N =
POLICYMAK]S Z X IS = PRODUCT & S]VICE
DESIGN]S1 ESPECI,Y 3SID]+ T 9CR1S$ LIFE
EXPECTANCY 9 9DU/RIAL C.TRIES W 3TRIBUTE
6AN 9CR1SE 9 ! NUMB] ( P]SONS )      #EB
4ABILITIES _WWIDE4
  ,? AG+ POPUL,N IS SIGNIFICANT 9 BO? XS
NUMB] & XS IMPLIC,NS = ,,ICT POLICY Z
WELL Z DEVICE & S(TW>E DEVELOP;T4
,P]SONS >E LIKELY 6DEVELOP NEW
DI6ICULTIES & IMPAIR;TS Z !Y AGE1 :E!R
S5SORY1 COGNITIVE1 OR MOTOR4 ,LIKEWISE1
P]SONS ) EXI/+ MILD DI6ICULTIES &
IMPAIR;TS MAY EXP]I;E AN 9CR1SE 9 !
SEV];Y ( IMPAIR;T4 ,SIMPLY PUT1 ! 9CR1S$
AGE (! POPUL,N CR1TES AN IMM ,8SECOND
TI]0' ( DEM& = A3ESSI# ,,ICT 9 ! =M (
OLD] P]SONS EXP]I5C+ DIM9I%$ S5SORY1
MOTOR1 OR COGNITIVE CAPABILITIES4 ,IN
"PICUL>1 ! DEMOGRAPHICS (! DEVELOP$
ECONOMIES >E *ANG+1 ) L;G] LIFE
EXPECTANCIES &A R$UC$ BIR? RATE RESULT+
9 AN 9CR1S$ PROPOR;N ( P]SONS OV] #FE 9
! POPUL,N4 
  ,M S ?AN PREVI\S G5],NS1 "W]S CURR5TLY
AG$ #EE-#FD >E M LIKELY 6USE -PUT]S AT
"W4 ,H["E1 2Y ! "WPLACE1 "! IS N ONLY AN
9CR1SE 9 ! USE ( -PUT]S = 9=M,N &
-MUNIC,N1 B "! IS AL AN OV]ALL 9CR1SE 9
! AV]AGE AGE ( -PUT] US]S 9 ! ,UNIT$
,/ATES4 ,IN ! FUTURE1 !N1 -PUT] US]S W
DEM& & EXPECT GRT] A3ESSIBIL;Y 9     #EC
-PUT]S4 ,M IMPORTANTLY1 ?\<1 POLICYMAK]S
& /AKEHOLD]S M/ 3SID] H[ A3ESSI# ,,ICT
MI<T HELP A4RESS ! BROAD]1 MACROECONOMIC
E6ECT ( AN AG+ POPUL,N3 ! NE$ = 9CR1S$
PRODUCTIV;Y )9 ! SMALL] "W+ POPUL,N ON :
! GR[+ OLD-AGE POPUL,N W 3T9UE 6DEP5D4 
  ,! NE$ = 9CR1S$ PRODUCTIV;Y
  ,! LESS DEVELOP$ REGIONS 7N 9CLUD+ !
L1/ DEVELOP$ C.TRIES7 >E PROJECT$ 6H !
/EEPE/ GR[? 9 _! OLD-AGE DEP5D5CY RATIOS
--! NUMB] ( P]SONS AG$ #FE OR OLD] 9 !
POPUL,N P] E P]SON AGE #AE-#FD 7"W+ AGE7
9 ! POPUL,N--OV] ! NEXT #DJ YE>S4  ,^!
REGIONS >E PR$ICT$ 6EXP]I;E #BJJ P]C5T
9CR1SE 9 ! RATIO 2T #BJJJ & #BJEJ1 -P>$
6! SLI<TLY M ?AN #AJJ P]C5T 9CR1SE
PR$ICT$ =! M DEVELOP$ REGIONS1 & SLI<TLY
LESS ?AN A #AJJ P]C5T 9CR1SE 7IN ! RATIO
( P]SONS OV] #FE 6^? ( "W=CE AGE7 9 !
L1/ DEVELOP$ C.TRIES4 
  ,RIS+ DEP5D5CY RATIOS 7! NUMB] (
P]SONS AG$ #FE OR OLD] 9 ! POPUL,N P] E
P]SON 9 ! "W+ AGE RANGE ( #AE-#FD 9 !
POPUL,N7 _WWIDE REQUIRE A CORRESPOND+
9CR1SE 9 "W=CE PRODUCTIV;Y4
  ,FIRMS C 9CR1SE PRODUCTIV;Y 9 A V>IETY
( WAYS1 _M 9VOLV+ AUTOM,N &          #ED
-PUT]IZ,N4  ,REC5TLY1 H["E1 LESS OBVI\S
A3ESSIBIL;Y-RELAT$ TE*NIQUES >E 2+
EMPLOY$ T 9VOLVE ]GONOMIC DESIGN & "W]
-=T4 ,! !ORY MA9TA9S T A -=TA# EMPLOYEE
C PRODUCE M ?AN A C.T]"P :O /RU7LES "? !
"D4 ,0REMOV+ B>RI]S 6US+ AUTOM,N &
-PUT]IZ,N 7BO? ( : >E CAPITAL 9PUTS
96PRODUC;N7 & ALL[+ =A M -=TA# "WPLACE1
A3ESSI# 9=M,N & -MUNIC,N TE*NOLOGIES C
HELP 6CR1TE A M PRODUCTIVE "WPLACE =A M
DIV]SE "W=CE4 ,9CR1S$ PRODUCTIV;Y AT !
FIRM LEVEL 3TRIBUTES 69CR1S$ PRODUCTIV;Y
AT ! N,NAL ECONOMIC LEVEL4 ,& ? IS
ESPECI,Y SIGNIFICANT 9 ECONOMIES ": "!
IS AN 9CR1S+ PROPOR;N (! POPUL,N RELIANT
^U ! PRODUCTIV;Y (A DECR1S+ PROPOR;N (!
POPUL,N4

                       #A'C'D     
    ,ASSESS+ ! IMPACT ( A3ESSI# ,,ICT
  ,PRIM>Y & SECOND>Y B5EFICI>IES
  ,Z WE LOOK 6! FUTURE1 WE N[ RECOGNIZE
T "! >E _M K9DS ( P]SONS :O B5EFIT F
A3ESSI# ,,ICT4  ,Z WE H ALR NOT$1 !
DIRECT & PRIM>Y B5EFICI>IES >E ! M ?AN
"O BILLION P]SONS _WWIDE ) 4ABILITIES OR
DIM9I%$ CAPABILITIES = :OM A3ESSI#   #EE
,,ICT 3TRIBUTES 6AN IMPROVE;T 9 OV]ALL
QUAL;Y ( LIFE4 ,H["E1 X IS P]H EQU,Y
IMPORTANT = POLICYMAK]S 6RECOGNIZE &
3SID] T ! BUSI;SES1 -MUNITIES &
ECONOMIES : DEP5D ON ! PRODUCTIV;Y &
3TRIBU;NS ( ^! TWO 3/ITU5CIES REPRES5T A
SECOND DIM5.N ( DIRECT B5EFICI>IES (
A3ESSI# ,,ICT4
   
  ,L[-LIT]ACY POPUL,NS
  ,A3ESSI# ,,ICT & ASSI/IVE TE*NOLOGIES
AL PROMOTE LIT]ACY1 : MAY N USU,Y 2 L9K$
64ABILITIES4 ,0_! V NATURE1 ?\<1 9=M,N &
-MUNIC,N TE*NOLOGIES DEP5D ON -MUNIC,N
ABILITIES1 9CLUD+ LIT]ACY4
  ,M* (! 3T5T DELIV]$ OV] ,,ICT1
ESPECI,Y ,9T]NET-BAS$ 3T5T1 REMA9S TEXT-
BAS$ &! =MAT & 3T5T ( WEB PAGES (T5 DEM&
SKILLS SIMIL> 6^? ( DOCU;T LIT]ACY4
,FUR!RMORE1 ! COGNITIVE SKILLS "ULY+
R1D+ & PRO#M SOLV+ >E AL CRITICAL 6US+
,,ICT E6ECTIVELY4 ,?US "! IS LL D\BT T
ILLIT]ACY OR L[ LIT]ACY C PRES5T A B>RI]
6A US],8;S 9T]AC;N ) ,,ICT4
  ,SPECIFIC ASSI/IVE TE*NOLOGIES C HELP
L[-LIT]ACY POPUL,NS 03V]T+ TEXT-BAS$
3T5T 96AUDI# 3T5T4 ,^! =MS ( ,,AT    #EF
>E AVAILA# 9 SCRE5-R1D]S Z WELL Z SELF-
VOIC+ TE*NOLOGIES : C 2 9TEGRAT$ ) AN
APPLIC,N4 ,IN BO? CASES ! ,,AT IS BAS$
ON ,8,TEXT-TO-,SPEE*0' 7,,TTS7 TE*NOLOGY
& HAS HI/ORIC,Y BE5 FOCUS$ ON ASSI/+ BL
,,ICT US]S4 ,H["E1 Z ! P>ADIGM (
4ABILITIES EXP&S 69CLUDE ! BROAD] SOCIAL
MODEL ( 4ABILITIES1 WE C LIKEWISE EXP& !
-MUN;Y ( B5EFICI>IES 0FOCUS+ \R ATT5;N N
ON ! M$ICAL 4ABIL;Y (! 9T5D$ US]1 B R ON
! FUNC;NAL OBJECTIVES (! ,,AT4  ,IN ?
CASE1 ! FUNC;N (! ,,AT IS 6V]BALIZE NON-
V]BAL 3T5T3 6R1D ! 9=M,N AL\D4 ,!
B5EFICI>IES >E1 !N1 ^? POPUL,NS ^:
ABIL;Y 6R1D IS IMPAIR$ &! CAUSE (!
IMPAIR;T IS IRRELEVANT4 
  ,A4I;N,Y1 ,SPEE*-TO-,TEXT 7,,/T7
TE*NOLOGIES 3V]T SPOK5 -MUNIC,NS 96TEXT-
BAS$ -MUNIC,N4  ,^! >E (T5 US$ 0P]SONS )
MOTOR IMPAIR;TS Z AN ALT]NATIVE ME?OD =
9PUTT+ 9=M,N 96,,ICT1 S* Z -POS+ AN ;E-
MAIL4 ,? FUNC;N B5EFITS ! BR1D? ( ^?
POPUL,NS ^: ABIL;Y 6WRITE IS IMPAIR$4
,AG1 ! CAUSE (! IMPAIR;T IS IRRELEVANT
&1 AG1 ! B5EFIT IS PRODUC$ 0! 5ABL+
FUNC;N (! ,,AT 9 ! MO;T T ! DYSFUNC;N
O3URS 2T ! 9=M,N 6BE -MUNICAT$ &     #EG
XS M$IUM4 ,?US1 ! ,,/T TE*NOLOGY
PRODUCES B5EFITS = ,,ICT US]S ) POOR OR
NO WRIT+ SKILLS1 EQUIVAL5T 6! B5EFIT X
PRODUCES = ,,ICT US]S ) MOTOR IMPAIR;TS4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,:O B5EFITS873 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/:O,++,
+B5EFITS
   

                   #A'D    ,ID5TIFY+
    ,,ICT A3ESSIBIL;Y LEGISLATIVE1
    REGULATORY1 POLICY & PROGRAMS GAPS
    V]SUS ,,CRPD GUIDEL9ES & M&ATES
  ,"O FUNDA;TAL GOAL ( ,/ATES T H
RATIFI$ ! ,,CRPD IS 6TAKE [N]%IP ( _!
-PLI.E OBLIG,NS "U ! TR1TY T !Y H
SIGN$4  ,"O IMPORTANT TOOL T C 2 US$ = ?
PURPOSE IS ! ;,G#C;ICT ,A3ESSIBIL;Y
,SELF-,ASSESS;T ,FRAME"W1 : 5A#S RATIFY+
,/ATES Z WELL Z ,/ATES PLANN+ 6RATIFY !
,,CRPD 6EVALUATE _! [N PROGRESS T[>D
DOME/IC 3=M;Y )! ,,CRPD,8;,S 7,,ICT7
TR1TY /&>DS4
  ,! TEMPLATE IS DESIGN$ 65C\RAGE    #EH
GOV]N;T POLICYMAK]S & CITIZ5 L1D]S
65GAGE _! C.TRIES 9 /RIV+ = LAWS1
POLICIES1 PROGRAMS & PRACTICES T :5
IMPLE;T$ RESULT 9 M3 7;A7 A3ESSI# ,,ICT
9FRA/RUCTURE1 7;B7 AF=DA# ,,ICT & 7;C7
AVAILA# & E6ECTIVE ASSI/IVE TE*NOLOGY4
,SELF-ASSESS;T RESULTS & REPORTS C 2 US$
6MOBILIZE 3C]N$ ACTORS )9 ,/ATES 6"W TGR
6PROMOTE ! ,,CRPD AG5DA1 ESPECI,Y IF
V>I\S GOV]N;TAL AG5CIES1 ,4A#D ,P]SONS
,ORGANIZ,NS 7,D,P,OS7 & ,NON-,GOV]N;TAL
,ORGANIZ,NS 7,N,G,OS7 3TRIBUTE 6!
ASSESS;T & REPORT+ PROCESS4 ,:5 "W+ T[>D
IMPROV$ -PLI.E ) TR1TY PROVI.NS1 3C]N$
ORGANIZ,NS %D 2 9VOLV$ 9 9VE/IGAT+ &
MONITOR+ DOME/IC SITU,NS4 ,SELF-ASSESS;T
MAY FACILITATE ADVOCACY & NE$$ IMPROVE;T
ON _M LEVELS 05C\RAG+ COOP],N AM;G 3C]N$
ACTORS )9 ,/ATES4
   ,IN COLLECT+ DATA =! ,SELF-ASSESS;T1
A ,/ATE MAY WI% 6RELY ON 9-C.TRY LOCAL
ASSESS;T T1MS 6-PLETE A =MAL "QNAIRE
REVIEW1 9 MO/ CASES )! ASSI/.E (A LOCAL
LAWY] OR EXP]T )A MA/]Y (! C.TRY,8;S
LAWS1 OR PREF]ABLY "S"O ) EXP]I;E "W+ ON
ISSUES 9VOLV+ P]SONS ) 4ABILITIES1 E4G4
REPRES5TATIVE ,,DPO L1D]S4           #EI
  ,! ,SELF-ASSESS;T T1M %D 2 EXPECT$
6JU/IFY XS ANSW]S 6SPECIFIC "QS DUR+ !
-PLE;N (! "QNAIRE4 ,)\T A PROP]
JU/IFIC,N1 ! ASSIGN;T (A SCORE IS L>GELY
M1N+.S4 ,IN "S CASES1 = EXAMPLE1 X W 2
CLE> F A SIMPLE R1D+ (! EXC]PT$ LANGUAGE
(! LAW_/LEGISL,N_/POLICY T A C.TRY,8;S
-PLI.E )A "PICUL> >TICLE IS POOR OR
EXEMPL>Y4 ,B ? MAY N ALW 2 ! CASE1 & 9
ANY EV5T1 X _C 2 ASSUM$ T1 BAS$ ON !
TEXT AL"O1 -PLI.E 7OR NON-COMPLI.E7 W 2
APP>5T 6A R1D] ) LL OR NO FAMILI>;Y )A
"PICUL> C.TRY1 OR 6"S"O F A C.TRY )A
DI6]5T LEGAL TRADI;N4 
  ,! BASIC ACTIV;Y =! ,SELF-,ASSESS;T
,FRAME"W 9CLUDES ! FOLL[+ TASKS3
  ,++,+4          ,ID5TIFY ! C.TRY
-MIT;TS3 ,? ACTIV;Y REQUIRES ID5TIFY+ !
POLITICAL -MIT;TS MADE ) RESPECT 6!
N,NAL LAWS1 POLICIES1 PROGRAMS & PLANS (
AC;N T >E RELEVANT 6! ,,ICT PROVI.NS "U
ANALYSIS1 &! =MAL /ATUS (! C.TRY,8;S
GOV]N;T LEGAL & POLICY REGIME 9 REL,N
6^? ,,ICT -MIT;TS4  ,7,LEG @##A7'
  ,++,+4          ,ID5TIFY !
CAPAC;Y_/9FRA/RUCTURE = IMPLE;T,N3 ,?
9VOLVES EXAM9+ ! C.TRY,8;S CAPAC;Y   #FJ
6IMPLE;T ! ,,ICT PROVI.NS "U ANALYSIS1
9CLUD+ ! AVAILABIL;Y (
DIGITAL_/TE*NOLOGICAL1 F9ANCIAL & HUMAN
RES\RCES AVAILA#1 Z WELL Z O!R FACTORS--
S* Z BUSI;S1 SOCIAL1 & CULTURAL--T MAY
LIMIT OR EXP& IMPLE;T,N CAPAC;Y4 ,7,LEG
@##B7'
  ,++,+4          ,ASSESS ! C.TRY,8;S
IMPLE;T,N & IMPACT3 ,? REQUIRES !
DEVELOP;T & APPLIC,N ( 9/ITU;NAL M1SURES
65SURE T LEGAL & POLICY *ANGES >E
IMPLE;T$ 9 ACTUAL PRACTICE4 ,IN "PICUL>1
X LOOKS AT !3 7;A7 AVAILABIL;Y1
A3ESSIBIL;Y1 & AF=DABIL;Y ( ,I,C,TS &
,ASSI/IVE ,TE*NOLOGIES 7,A,TS72 7;B7
AVAILABIL;Y1 A3ESSIBIL;Y & QUAL;Y (
9=M,N & 9=M,N S]VICES2 & 7;C7 ! IMPACT (
7;A7 & 7;B7 ON ! LIVES ( P]SONS )
4ABILITIES4 ,7,LEG @##C7'
  ,++,+4          ,DRAW L9KS 2T -MIT;T &
IMPLE;T,N_/IMPACT3 ,? ACTIV;Y 9VOLVES
-P>+ ! C.TRY,8;S -MIT;TS 6! ,,CRPD )!
ACTUAL IMPLE;T,N & IMPACT REV1L$ 0!
SELF-ASSESS;T4 ,! PURPOSE ( L9K+ !
IMPLE;T,N & IMPACTS 6SPECIFIC LEGAL &
POLICY OBLIG,NS IS 6ID5TIFY ! RESULTS :
! C.TRY %D FOCUS ON4 ,? AL 9VOLVES   #FA
L9K+ ! C.TRY,8;S CAPAC;Y 6IMPLE;T !
,,CRPD OBLIG,NS & ID5TIFY+ ! MA9
OB/ACLES ! C.TRY W H 9 MEET+ ^?
OBLIG,NS4 ,:AT ,,CRPD -MIT;TS H N BE5
A*IEV$ 0! C.TRY8 ,:AT CAPAC;Y FACTORS >E
RELAT$ 6^? UNFULFILL$ GAPS8 
  ,++,+4          ,G5]ATE RECOMM5D,NS &
AC;N PLAN3 ,? ACTIV;Y 9VOLVES US+ !
RESULTS (! ABV ANALYSIS 6"W ) MULTIPLE
/AKEHOLD]S ON DEVELOP+ PROPOSALS =
LEGAL1 POLICY & PROGRAMME *ANGES4 ,X
9VOLVES G5]AT+ /RATEGIES & RECOMM5D,NS =
PREP>+ A PLAN ( AC;N 6"W ) LEGISLATORS1
REGULATORS & CIVIL SOCIETY = IMPROVE;T (
XS PUBLIC LAWS1 POLICIES & PROGRAMS1 Z
WELL Z = NEC PRIVATE SECTOR *ANGES4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,ASSESS;T FRAME"W73
,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/UN,9G+
,+3V5;N_/ASSESS;T,++,+FRAME"W
   


                         #A'E        #FB
    ,5GAG+ ,4A#D ,P]SONS ,ORGANIZ,NS &
    O!R KEY /AKEHOLD]S 9 POLICY MAK+

                          #A'E'A     
    ,MA9/R1M+ 4ABIL;Y
  ,MA9/R1M+ 4ABIL;Y IS ! PROCESS (
ASSESS+ ! IMPLIC,NS = P]SONS )
4ABILITIES ( ANY PLANN$ AC;N1 9CLUD+
LEGISL,N1 POLICIES & PROGRAMS1 9 ALL >1S
& AT ALL LEVELS4 ,X IS A /RATEGY = MAK+
P]SONS ) 4ABILITIES ,HIS 3C]NS &
EXP]I;ES AN 9TEGRAL DIM5.N (! DESIGN1
IMPLE;T,N1 MONITOR+ & EVALU,N ( POLICIES
& PROGRAMS 9 ALL POLITICAL1 ECONOMIC &
SOCIETAL SP"HS S T P]SONS ) 4ABILITIES
B5EFIT EQU,Y & 9EQUAL;Y IS N P]PETUAT$4
,! ULTIMATE GOAL IS 6A*IEVE 4ABIL;Y
EQUAL;Y4
  ,"O KEY FACTOR = MA9/R1M+ SU3ESS IS !
5GAGE;T ( 9DIVIDUALS ) 4ABILITIES T
REPRES5T CROSS-4ABIL;Y ISSUES 69=M ALL
POLICY SECTORS4 ,0ACTIVELY "PICIPAT+ 9 !
DEVELOP;T & IMPLE;T,N ( POLICIES &
/RATEGIES = A3ESSI# ,,ICT1 P]SONS )
4ABILITIES C 3TRIBUTE 6! DET]M9,N (! MO/
RELEVANT & APPROPRIATE /RATEGIES =
SU3ESS;L POLICIES4 ,"!=E1            #FC
POLICYMAK]S %D PLAN A3ESSI# MEET+S &
9CORPORATE E6ECTIVE -MUNIC,N PRACTICES S
T P]SONS ) 4ABILITIES C "PICIPATE4
   
  ,H["E1 POLICYMAK]S M/ 5GAGE N ONLY
9DIVIDUALS B AL A V>IETY ( ,4A#D ,P]SONS
,ORGANIZ,NS1 GOV]N;TS & _!
REPRES5TATIVES1 -M]CIAL ACTORS1 & O!R
GR\PS 9 ORD] 6CLOSE CURR5T & POT5TIAL
A3ESSIBIL;Y GAPS 9 ,,ICT4 ,! FOLL[+ IS A
V>IETY ( WAYS 9 : POLICYMAK]S 3SID]+ H[
BE/ 6IMPLE;T ! ,,CRPD MI<T 5GAGE
/AKEHOLD]S 9 ! PROCESS3
   
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & ,4A#D ,P]SONS
,ORGANIZ,NS ON DEVELOP+ A3ESSIBIL;Y
POLICIES & REGUL,NS4
  ,++,+4          ,FUND ! CU/OMIZ,N (
BASIC ASSI/IVE TE*NOLOGIES TOOLS 9 LOCAL
LANGUAGE 9CLUD+ TEXT- TO-SPEE*1 VOICE
RECOGNI;N & SCRE5 R1D]S4
  ,++,+4          ,DESIGN & MA9TA9
A3ESSI# ;E-GOV]N;T WEB SITES AC
6;,W#C,C-,,WAI /&>DS & PROMO;N ( A3ESSI#
PRIVATE WEBSITES4
  ,++,+4          ,USE UNIV]SAL      #FD
S]VICE_/A3ESS FUNDS 6SUPPORT ( ,,ICT
A3ESSIBIL;Y PROGRAMS1 E4G4 9 S*OOLS &
VOC,NAL TRA9+ C5TRES4
  ,++,+4          ,REQUIRE ANY PUBLIC
PROCURE;T ( ,I,C,TS 6PUR*ASE A3ESSI#
,,ICT4
  ,++,+4          ,MAKE PUBLICLY AVAILA#
A3ESSI# ELECTRONIC DOCU;TS ACR ALL >1S (
GOV]N;T4
  ,++,+4          ,PROMOTE ! AVAILABIL;Y
( TEXT BOOKS 9 DIGITAL =MAT AL;G ,,DAISY
/&>DS4
  ,++,+4          ,DEVELOP ASSI/IVE
TE*NOLOGIES TOOLS AVAILA# = $UC,N
APPLIC,N4
  ,++,+4          ,TRA9 SPECIAL $UC,N
T1*]S 6SUPPORT 4A#D /UD5TS 9 US+
ASSI/IVE TE*NOLOGIES4
   

                         #A'E'B     
    ,ID5TIFY+ /AKEHOLD]S & _! ROLES 9
    IMPLE;T+ A3ESSI# S]VICES
  ,POLICYMAK]S %D ID5TIFY ALL /AKEHOLD]S
9 ORD] 6FULLY "U/& ! 3TEXT & IMPACT (
4P>ITIES 9 A3ESSI# ,,ICT & H[ 6A4RESS
!M4 ,! FOLL[+ ATTEMPTS 6ID5T;Y ^!    #FE
/AKEHOLD]S :ILE SU7E/+ :AT ROLES !Y MI<T
PLAY 9 IMPLE;T+ ! ,,CRPD4
  ,LEGISLATORS
  ,"O (! FUNDA;TAL OBLIG,NS (! ,3V5;N IS
T N,NAL LAW %D GU>ANTEE ! 5JOY;T ( "RS
SET =? 9 ! ,3V5;N4 ,LEGISLATORS %D 3SID]
! BE/ WAY 6GIVE E6ECT 6! "RS GU>ANTE$ 0!
,3V5;N 9 DOME/IC LAW & ? 3SID],N W V>Y
AC 6! 3/ITU;NAL & LEGAL SY/EMS (
9DIVIDUAL ,/ATES4 ,IN "S C.TRIES1 !
RATIFIC,N (! ,3V5;N AT ! 9T]N,NAL LEVEL
MAY AUTOMATIC,Y =M "P ( N,NAL LAW2 9 O!R
C.TRIES1 ! LEGISLATURE MI<T H 6ADOPT AN
ACT ( RATIFIC,N AT ! N,NAL LEVEL : WD H
! E6ECT ( 9CORPORAT+ ! ,3V5;N 96DOME/IC
LAW2 & 9 O!R C.TRIES1 S* Z -MON-LAW
C.TRIES1 ONLY :5 SPECIFIC PROVI.NS (!
TR1TY >E DIRECTLY 9CORPORAT$ 96N,NAL LAW
W "! 2 5=C1# "RS & DUTIES4
  ,GOV]N;T REGULATORS
  ,IN G5]AL1 LEGISLATORS PASS LAWS :ILE
GOV]N;T REGULATORS ISSUE REGUL,NS 9 ORD]
6C>RY \ OR IMPLE;T LAWS4 ,X IS 9 ! BE/
9T]E/ ( REGULATORY AU?ORITIES 6SUPPORT
9T]N,NAL /&>DS & GD PRACTICES S9CE X
5A#S ! C.TRY 6BE -PETITIVE 9 ! GLOBAL
ECONOMY4  ,= EXAMPLE1 9 ! ,UNIT$     #FF
,/ATES1 ! ,F$]AL ,-MUNIC,NS ,-MIS.N
7,,FCC7 0 E/ABLI%$ 0! ,-MUNIC,NS ,ACT (
#AICD & *>G$ ) REGULAT+ 9T]/ATE &
9T]N,NAL -MUNIC,NS 0RADIO1 TELEVI.N1
WIRE1 SATELLITE & CA#4 ,X 0 N UNTIL
#AIIJ1 :5 LEGISLATORS 5ACT$ ! ,AM]ICANS
) ,4ABILITIES ,ACT1 T P]SONS ) HE>+ &
SPEE* 4ABILITIES 7 PROVID$ )! ABIL;Y
6USE TELECOMMUNIC,NS S]VICES4  ,Z !
REGULATORY AU?OR;Y1 ! ,,FCC 0 AU?ORIZ$
6E/ABLI% & MANAGE ! ,TELECOMMUNIC,NS
,RELAY ,S]VICES 7,,TRS7 PROGRAMME4
  ,M9I/]IAL DE"P;TS
  ,ANO!R ,8[N]0' ( ,,ICT A3ESSIBIL;Y &
S]VICE NE$S MAY 2 A M9I/]IAL DE"P;T
RESPONSI# =A C]TA9 SECTOR4 ,! SCOPE (!
,3V5;N A4RESSES A BROAD RANGE ( SECTORS
OR APPLIC,N >1S1 F ,EMPLOY;T & ,VOT+
6,$UC,N & ,H1L?1 6"N A FEW4 ,! POLICY
MAK] W LOOK 6! APPROPRIATE M9I/]IAL
DE"P;TS = IMPLE;T,N ( ^! "PICUL> ,3V5;N
,>TICLES4 ,AF ID5TIFY+ PRIORITIES &
EVALUAT+ 4ABIL;Y POLICY APPROA*ES1 !
POLICY MAK] %D 5GAGE ! M9I/]IAL DE"P;T
=! PROMO;N ( ,,ICT A3ESSIBIL;Y4 ,F !
LEGISLATOR 6! REGULATOR1 6! M9I/]IAL
DE"P;T1 ALL ?REE PLAY AN IMPORTANT   #FG
ROLE 9 IMPACT+ ,,ICT A3ESSIBIL;Y &
S]VICES4
  ,PUBLIC PROCURE;T AG5CIES
  ,ANO!R SIGNIFICANT PLAY] 9 !
AVAILABIL;Y ( ,,ICT A3ESSIBIL;Y & S]VICE
NE$S >E PUBLIC PROCURE;T AG5CIES4
,GOV]N;T PUBLIC PROCURE;T AG5CIES >E ON
! FRONT L9ES 9 ! ACQUISI;N & DEPLOY;T (
,,ICT & S]VICES4 ,"O WAY 6H A SY/EMIC
IMPACT IS 6PROVIDE ,,ICT PUBLIC
PROCURE;T TOOLKITS4 ,"! >E AT L1/ F\R
C.TRIES T H IMPLE;T$ ? APPROA*3 ,D5M>K1
,IREL&1 ,CANADA &! ,UNIT$ ,/ATES4
   
  ,LOCAL GOV]N;TS
  ,IMPLE;T,N (! ,3V5;N W NE$ 6BE
COORD9AT$ ) LOCAL GOV]N;TS "PLY 2C X IS
AT ! LOCAL LEVEL T P]SONS ) 4ABILITIES C
2 M R1DILY IMPACT$ 0,,ICT A3ESSIBIL;Y &
S]VICE NE$S4 ,X IS AL AT ! LOCAL LEVEL T
P]SONS ) 4ABILITIES & ,N,G,OS C S]VE ON
ADVISORY BODIES 9 _! -MUN;Y = 3SULT,NS
ON ! ,3V5;N IMPLE;T,N4  ,Z N,NAL LAWS1
POLICIES & REGUL,NS >E 3=M$ 6!
REQUIRE;TS (! ,3V5;N1 LOCAL GOV]N;T
CODES1 REGUL,NS & ORD9.ES MAY AL NE$ 6BE
3=M$4  ,= EXAMPLE1 LOCAL GOV]N;TS    #FH
T H AN ONL9E PRES;E W NE$ 65SURE T _!
WEBSITE IS A3ESSI# & T !Y PROVIDE 9=M,N
9 AN A3ESSI# MANN]4 ,EM]G5CY RESPONSE
PLANS W AL REQUIRE COORD9,N & REVIEW
65SURE T CITIZ5S ) 4ABILITIES B5EFIT F
EM]G5CY RESPONSE PLANS4 ,LOCAL GOV]N;TS
W NE$ 6COORD9ATE _! ,,ICT A3ESSIBIL;Y &
S]VICE NE$S Z APPROPRIATE ) N,NAL
IMPLE;T,N PLANS =! ,3V5;N4
  ,= AN EXT5SIVE REVIEW (! ME?ODS :
LOCAL GOV]N;TS C IMPLE;T 65SURE !
A3ESSIBIL;Y ( _! ,,ICT BAS$ S]VICES
6CITIZ5S1 REF] 6,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/LOCAL,
++,+GOV]N;T
  ,PRIVATE SECTOR
  ,A3ESSI# ,,ICT & S]VICE NE$S = P]SONS
) 4ABILITIES _C 2 MET IF ! ,,ICT 9DU/RY
9 ! PRIVATE SECTOR DOES N 9CORPORATE
A3ESSI# DESIGN 9 _! PRODUCT DEVELOP;T
CYCLES & HAS NO 9C5TIVE 6D S4 ,X AL _C
O3UR )\T SIGNIFICANT PRIVATE SECTOR
F9ANC+4 ,H["E1 GOV]N;TS C ASSI/ 9
CORRECT+ A3ESSI# ,,ICT M>KET FAILURES &
5C\RAGE -PETI;N4 ,BO? ! PRIVATE SECTOR
&! GOV]N;T M/ "W TGR ) 3SUM] /AKEHOLD]S
65SURE T "! >E NO B>RI]S 6A3ESSI#    #FI
,,ICT4
  ,Z A DEVELOP] & M>KET] ( ,,ICT
PRODUCTS & S]VICES1 ! PRIVATE SECTOR IS
DIRECTLY IMPACT$ 0GOV]N;T REQUIRE;TS
6ACQUIRE A3ESSI# PRODUCTS & S]VICES4
,9CR1S$ EF=TS T[>DS H>MONIZ,N ( 9T]N,NAL
,,ICT /&>DS 9 ! A3ESSIBIL;Y >5A >E
EXPECT$4 ,? IS DUE 6! GLOBAL GR[? (
,,ICT & 3SUM] ELECTRONIC M>KETS &!
UNIV]SAL AC"KL$GE;T T 9NOV,N IS ! F.D,N
(! GLOBAL ECONOMY4 ,AC 6!
,JAPAN_/;,U4,SDD_/,,EU ,TRILAT]AL ,,X
,ELECTRONICS ,ASSOCI,NS1 -PLI.E )
9T]N,NAL /&>DS HELPS TO ,8PROMOTE
TE*NOLOGY DI6U.N1 PRODUC;N E6ICI5CY1
PRODUCT -PATIBIL;Y1 9T]OP]ABIL;Y1 5H.ED
-PETI;N1 3SUM] *OICE1 & L[] CO/S0'4
   
  ,COLLABORATIVE V5TURES 2T ! PRIVATE
SECTOR & GOV]N;TS1 S* Z ,9T]NET
9FRA/RUCTURE DEVELOP;T 9 ,AFRICA & O!R
REGIONS (! _W1 W 3T9UE4 ,TELEC5TRES &
-MUN;Y MULTIM$IA C5TRES W 2 UPGRAD$ &
BUILT ) ,,ICT A3ESSIBIL;Y 9 M9D4 ,!
POSSIBILITIES = PRIVATE SECTOR
9ITIATIVES & COLLABOR,NS ) ,N,G,OS >E
LIMIT.S4                             #GJ
   
  ,CIVIL SOCIETY
  ,CIVIL SOCIETY ORGANIZ,NS PLAY$ A
SIGNIFICANT ROLE 9 DRAFT+ ! ,,CRPD4
,9CR1S+LY1 S* ORGANIZ,NS >E NO L;G] S]V+
A PRIM>Y ROLE ( S]VICE DELIV]Y1 B >E
9FLU5TIAL 9 POLICY MAK+ & 9 P]=M+
WAT*DOG FUNC;NS4
  ,>TICLE #CC (! ,,CRPD SPECIFIC,Y
DESIGNATES "O OR M FOCAL PO9TS )9
GOV]N;T = A4RESS+ IMPLE;T,N1 & ?
REQUIRES ,/ATES 63SID] ! E/ABLI%;T OR
DESIGN,N (A COORD9,N ME*ANISM )9 GOV]N;T
6FACILITATE AC;N 9 DI6]5T SECTORS & AT
DI6]5T LEVELS4 ,/ATES M/ E/ABLI% AN
9DEP5D5T FRAME"W1 S* Z A N,NAL HUMAN "RS
9/ITU;N1 6PROMOTE & MONITOR IMPLE;T,N (!
,,CRPD4 ,>TICLE #CC ?US SETS =? A KEY
ROLE = CIVIL SOCIETY 0PROVID+ T P]SONS )
4ABILITIES & _! REPRES5TATIVE ORGANIZ,NS
M/ 2 9VOLV$ & "PICIPATE FULLY 9 !
MONITOR+ PROCESS4
   
  ,A4I;N,Y1 CIVIL SOCIETY 9ITIATIVES
PROVIDE ANO!R VEHICLE = POLICY4 ,!Y C
PROMOTE \TR1*1 $UC,N & TRA9+ = ALL
ASPECTS (! ,3V5;N & S]VE Z "O (!     #GA
_M 3DUITS 6! -MUN;Y ( P]SONS )
4ABILITIES = ,3V5;N IMPLE;T,N ACTIVITIES
O3URR+ 9 ! C.TRY4 ,"O EXAMPLE (A CIVIL
SOCIETY 9ITIATIVE 0 ! COLLABOR,N ( TWO
,N,G,OS &A PRIVATE SECTOR BUSI;S3 ,!
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET1 ,! ,9T]NET ,SOCIETY ,4ABIL;Y
& ,SPECIAL ,NE$S ,*APT]1 & ,HI,S(TW>E4
,A FREE ONL9E WEB A3ESSIBIL;Y *ECK] 0
DEVELOP$ & PO/$ ONL9E 6AID 9 ! EVALU,N (
:E!R OR N A WEBSITE IS DESIGN$ AC 6BO?
,U4,S4 & 9T]N,NAL TE*NICAL /&>DS =
A3ESSIBIL;Y4
   
  ,SUPPORT+ VOLUNT>Y CODES ( PRACTICE OR
GUIDEL9ES ISSU$ 0MULTI-/AKEHOLD]S
  ,F9,Y1 POLICYMAK]S C SUPPORT & PROMOTE
! IMPLE;T,N (! CODE ( PRACTICE OR
GUIDEL9ES ISSU$ 0MULTI-/AKEHOLD]S4 ,Z
REF]5C$ E>LI] 9 ? *APT]1 ! ,WEB
,A3ESSIBIL;Y ,9ITIATIVE (! ,_W ,WIDE
,WEB ,3SORTIUM 7;,W#C,C-,,WAI7 IS AN
EXAMPLE (A VOLUNT>Y EF=T 0! ,,ICT 9DU/RY
6ID5TIFY A3ESSIBIL;Y GUIDEL9ES & DEVELOP
TOOLS = IMPLE;T,N4 ,9T]N,NAL TE*NICAL
/&>DS = WEB A3ESSIBIL;Y H BE5 CODIFI$ &
REF]5C$ 9 C.TRY LAWS1 POLICIES1 &    #GB
PROCURE;T PRACTICES >.D ! GLOBE4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,DEVELOP+ POLICY73
 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/DEVELO
P+,++,+POLICY
   
   

   #B          ,POLICIES & ,PROGRAMS

  ,? *APT] A4RESSES ! PROCESS ( POLICY
=MUL,N1 LOOK+ AT ! V>I\S FACETS ( POLICY
MAK+ 0>EA ( GOV]N;T1 /&>D SETT+1 PUBLIC
PROCURE;T1 PROMOT+ ASSI/IVE TE*NOLOGIES1
A3ESSI# PRODUCT DEVELOP;T & ,UNIV]SAL
,DESIGN1 Z WELL Z ! USE ( ,,ICT &!
,9T]NET 0,P]SONS ) ,4ABILITIES 7,P,W,DS7
& F9,Y1 9T]N,NAL COOP],N4
  ,Z C.TRIES MOVE =W>D 6RATIFY & IMPLE;T
! ,3V5;N ON ,"RS ( ,P]SONS )
,4ABILITIES1 POLICYMAK]S GRAPPLE )! TASK
( REFLECT+ ! OBLIG,NS (! ,3V5;N 9 !
,/ATE'S N,NAL LEGAL FRAME"W1 9CLUD+
POLICIES1 DEVELOP;T PLANN+ &         #GC
BUDGET+4 ,POLICY =MUL,N HAS ?REE FACETS
--ID5TIFY+ PRIORITIES1 REVIEW+ 4ABIL;Y
POLICY APPROA*ES & DEVELOP+ POLICY4 ,EA*
( ^! IS SUMM>IZ$ 2L4
  ,ID5TIFY+ PRIORITIES
  ,! F/ /EP = POLICY MAK]S IS 6P]=M A
C.TRY ASSESS;T 0ID5TIFY+ PRIORITIES =
POLICY MAK+4
  #A4 ,ANALYSIS ( 9-C.TRY 9/ALL$ BASES (
,,ICT DEVICES & USAGE
  ,! F/ /EP 9 ID5TIFY+ PRIORITIES IS
6P]=M AN ANALYSIS (! 9-C.TRY 9/ALL$
BASES ( ,,ICT DEVICES & USAGE4 ,/ATI/ICS
PLAY AN IMPORTANT ROLE 9 PROVID+ ! BASIS
= ANALYSIS & 3FRONT+ ! ,8DIGITAL
DIVIDE0' A PRO#M DESCRIB$ Z HAV+ S"EAL
GAPS 9 "O 9VOLV+ SOCIO-ECONOMIC ISSUES
9CLUD+3
  ,++,+4          ,A TE*NOLOGICAL DIVIDE
9 ,,ICT 9FRA/RUCTURE 2T ! W1L?IE/
C.TRIES &! POORE/ C.TRIES4
  ,++,+4          ,A 3T5T DIVIDE ": ALM
#GJ P]C5T (! _W'S WEBSITES >E 9 ,5GLI% &
,8AT "TS CR[D+ \ LOCAL VOICES & VIEWS0'4
  ,++,+4          ,A G5D] DIVIDE ": WOM5
& GIRLS _WWIDE 5JOY LESS A3ESS 6,,ICT
?AN M5 & BOYS4                       #GD
  ,++,+4          ,A -M]CIAL DIVIDE ":
ELECTRONIC -M]CE L9KS C]TA9 C.TRIES &
-PANIES M CLOSELY TGR4
   
  #B4 ,9V5TORY ( EXI/+ LAWS1 REGUL,NS OR
VOLUNT>Y GUIDEL9ES ADOPT$ 0CIVIL SOCIETY
6PROMOTE ,,ICT A3ESSIBIL;Y & ASSI/IVE
TE*NOLOGIES
  ,! SECOND /EP 9 ID5TIFY+ PRIORITIES =
POLICY MAK+ IS 6MAP OR TAKE 9V5TORY (
ALL EXI/+ LAWS1 REGUL,NS OR VOLUNT>Y
GUIDEL9ES ADOPT$ 0CIVIL SOCIETY 6PROMOTE
,,ICT A3ESSIBIL;Y & ASSI/IVE
TE*NOLOGIES4 ,3DUCT+ A C.TRY 9V5TORY W
ASSI/ 9 DET]M9+ ! GAPS 9 POLICY MAK+ =
E/ABLI%+ ! 3/ITU;NAL1 LEGAL &
ADM9I/RATIVE FRAME"W =! IMPLE;T,N (!
,3V5;N ) RESPECT 6;E-,A3ESSIBIL;Y &
S]VICE NE$S = P]SONS ) 4ABILITIES4
   
  #C4 ,9V5TORY ( EXI/+ 9-C.TRY
ORGANIZ,NS & PROGRAMS PROMOT+ ,,ICT
A3ESSIBIL;Y & ASSI/IVE TE*NOLOGIES
  ,! NEXT /EP 9 ID5TIFY+ PRIORITIES =
POLICY MAK+ IS 69V5TORY EXI/+ 9-C.TRY
CASE /UDIES & GD PRACTICES T PROMOTE
,,ICT A3ESSIBIL;Y & ASSI/IVE         #GE
TE*NOLOGIES4 ,? /EP 9=MS ! POLICYMAK] (
LESSONS LE>N$ 9 CASE /UDIES Z WELL Z BE/
PRACTICES4 ,X AL 5A#S CURR5T BE/
PRACTICES 6BE L"EAG$ & SUPPORT$4
   
  #D4 ,DEVELOP;T ( 3SULT,NS )
REPRES5TATIVES ( P]SONS ) 4ABILITIES &
POSSI# SURVEYS 6BE 3DUCT$
  ,AN IMPORTANT /EP 9 ID5TIFY+
PRIORITIES = POLICY MAK+ IS ! DEVELOP;T
( 3SULT,NS ) ORGANIZ,NS REPRES5T+ P]SONS
) 4ABILITIES4 ,HI!RTO1 4ABIL;Y POLICY
MAK+ HAS BE5 FAT,Y FLAW$ 0! FAILURE
63SULT ! -MUN;Y ( P]SONS ) 4ABILITIES1
DESPITE _! 2+ 9 ! BE/ POSI;N 6EVALUATE
APPROPRIATE SOLU;NS 6A3ESSIBIL;Y B>RI]S4
,IN FACT1 REPRES5TATIVES ( P]SONS )
4ABILITIES C FACILITATE ! ADM9I/R,N (
SURVEYS NE$$ 6OBTA9 DATA AB A3ESSI#
,,ICT & ASSI/IVE TE*NOLOGY NE$S4
   
  ,DEVELOP+ 3SULT,NS ) REPRES5TATIVES (
P]SONS ) 4ABILITIES REQUIRES !
POLICYMAK] 6BE 9=M$ AB E6ECTIVE -MUNIC,N
& A3ESSIBIL;Y S T P]SONS ) 4ABILITIES C
PROVIDE 3SULT,NS4 ,? M1NS T A3ESSI#
MEET+S1 DOCU;TS 9 ALT]NATE =MATS &   #GF
TELECONF];ES M/ 2 A3ESSI# = "PICIP,N4
   
  ,IF SURVEYS >E US$1 !N ! SURVEY DESIGN
& DEPLOY;T M/ MEET ,,ICT A3ESSIBIL;Y
REQUIRE;TS1 S T P]SONS ) 4ABILITIES C
"PICIPATE 9 ! SURVEY4 ,FREQU5TLY1 P]SONS
) 4ABILITIES >E N REPRES5T$ 9 DATA
COLLEC;N4 ,= EXAMPLE1 A TELEPH"O SURVEY
MAY N R1* P]SONS ) HE>+ OR SPEE*
4ABILITIES1 UN.S CALLS >E MADE 6^? US+
TEXT TELEPH"OS1 ,TELECOMMUNIC,N ,DEVICES
=! ,D1F 7,T,D,DS7 OR ,8,TOTAL ,3V]S,N0'4
   
  ,LIKEWISE1 A SURVEY PO/$ ON ! ,_W
,WIDE ,WEB MAY 2 9A3ESSI# 2C X FAILS
6MEET ! ;,W#C,C ,WEB ,3T5T ,A3ESSIBIL;Y
,GUIDEL9ES #B'J4 ,Z A RESULT1 P]SONS )
VISUAL 4ABILITIES & SPECIFIC LE>N+
4ABILITIES MAY N 2 A# 6A3ESS ! SURVEY )A
SCRE5 R1D]1 & ^? ) MOBIL;Y 4ABILITIES
MAY N 2 A# 6A3ESS ! SURVEY 0KEYBO>D )
ASSI/IVE TE*NOLOGIES4 ,? WD AL 2
9A3ESSI# 6^? ) HE>+ LOSS1 IF ! SURVEY
9CLUD$ A VIDEO OR MULTIM$IA -PON5T )\T
CAP;N+4
   
  #E4 ,E/ABLI%+ A RANK+ (            #GG
TE*NOLOGIES & APPLIC,N >1S 6BE A4RESS$
  ,! F9AL /EP 9 ID5TIFY+ PRIORITIES =
POLICY MAK+ IS 6RANK TE*NOLOGIES &
APPLIC,N >1S 6BE A4RESS$ :ILE KEEP+ 9
M9D ! GAPS 9 ;E-A3ESSIBIL;Y & S]VICE
NE$S = P]SONS ) 4ABILITIES4 ,"O HALLM>K
= SU3ESS;L POLICIES & /RATEGIES IS !
IMPLE;T,N ( ,,ICT B>RI] REMOVAL AC;N
PLANS4 ,A SU3ESS;L PLAN IS 9=M$ 0/EPS =
ID5TIFY+ PRIORITIES & BUDGETS ACLY4
   
  ,4ABIL;Y POLICIES APPROA*ES
  ,4ABIL;Y POLICY APPROA*ES MAY FALL
96"O ( ?REE CATEGORIES3
  #A4         ,A3ESSIBIL;Y POLICIES 7BO?
HORIZONTAL & SECTOR-SPECIFIC POLICIES7--
,A -PLETE & E6ECTIVE APPROA* 6;E-
A3ESSIBIL;Y %D 9CLUDE3
  A4         ,A -B9,N ( 'TOP-D[N0' &
,8BOTTOM-UP0' LEGISL,N
  B4         ,AN APPROA* T F/ E/ABLI%ES
! BASIC LEGISL,N1 FOLL[$ 0DETAIL$ RULE-
MAK+
  C4         ,A -B9,N ( V]TICAL &
HORIZONTAL APPROA*ES
  D4         ,E6ECTIVE USE ( PUBLIC
PROCURE;T                            #GH
  E4         ,APPROPRIATE USAGE ( S(T
LAW1 ) L9KAGE 6H>D LAW
  F4          ,E/ABLI%;T ( PO9TS (
REF];E 79CLUD+ /&>DS & CODES ( PRACTICE7
  G4         ,A RANGE ( O!R PUBLIC
M1SURES 7PUBLIC ASSI/IVE TE*NOLOGY
S]VICES1 F9ANCIAL SUPPORTS =
US]S_/CCSUM]S1 TAX-BR1KS OR O!R 9C5TIVES
= 9DU/RY74 
  #B4         ,MA9/R1M+ ,,ICT POLICIES--
,MA9/R1M+ 4ABIL;Y IS ! PROCESS ( ASSESS+
! IMPLIC,NS = P]SONS ) 4ABILITIES ( ANY
PLANN$ AC;N1 9CLUD+ LEGISL,N1 POLICIES &
PROGRAMS1 9 ALL >1S & AT ALL LEVELS4 ,X
IS A /RATEGY = MAK+ ! 3C]NS & EXP]I;ES (
P]SONS ) 4ABILITIES AN 9TEGRAL DIM5.N (!
DESIGN1 IMPLE;T,N1 MONITOR+ & EVALU,N (
POLICIES & PROGRAMS 9 ALL POLITICAL1
ECONOMIC & SOCIETAL SP"HS S T P]SONS )
4ABILITIES B5EFIT EQU,Y & 9EQUAL;Y IS N
P]PETUAT$4
  #C4         ,POLICIES 9 SUPPORT (
CIVIL SOCIETY OR NON-GOV]N;T ORGANIZ,NS
--,! ROLE ( CIVIL SOCIETY HAS BE5
SIGNIFICANT 9 ! ELABOR,N (! F/ HUMAN "RS
,3V5;N (! MILL5NIUM4  ,! ,3V5;N ON !
,"RS ( ,P]SONS ) ,4ABILITIES         #GI
E/ABLI%$ TWO IMPLE;T,N ME*ANISMS3  ,!
,-MITTEE ON ! ,"RS ( ,P]SONS )
,4ABILITIES1 TASK$ 6MONITOR IMPLE;T,N1
&! ,3F];E ( ,/ATES ,"PIES1 TASK$ 63SID]
MATT]S REG>D+ IMPLE;T,N4 ,) RESPECT
6N,NAL IMPLE;T,N & MONITOR+1 ,>TICLE #CC
(! ,3V5;N REQUIRES ,/ATES 63SID] !
E/ABLI%;T OR DESIGN,N (A COORD9,N
ME*ANISM )9 GOV]N;T 6FACILITATE AC;N 9
DI6]5T SECTORS & AT DI6]5T LEVELS4 
,/ATES M/ E/ABLI% AN 9DEP5D5T FRAME"W1
S* Z A N,NAL HUMAN "RS 9/ITU;N1 6PROMOTE
& MONITOR IMPLE;T,N (! ,3V5;N4  ,>TICLE
#CC SETS =? A KEY ROLE = CIVIL SOCIETY
0PROVID+ T P]SONS ) 4ABILITIES & _!
REPRES5TATIVE ORGANIZ,NS M/ 2 9VOLV$ &
"PICIPATE FULLY 9 ! MONITOR+ PROCESS4
   

                         #B'A    ,POLICY
    DEVELOP;T 0>EA
  ,F A POLICYMAK],8;S P]SPECTIVE1 ! CORE
,,ICT >1S T NE$ 3SID],N MAY DI6] AC 6EA*
GOV]N;T DE"P;T OR M9I/RY SECTOR1 EV5 ?\<
"! >E "S ,,ICT S]VICE NE$S T >E -MON
6ALL GOV]N;T SECTORS4 ,BO? ! KEY -MON
3SID],NS Z WELL Z ! GOV]N;T SECTOR   #HJ
3SID],NS 0>EA >E \TL9$ 2L4

                           #B'A'A     
    ,-MON CORE ,,ICT >1S
  ,CORE ,,ICT >1S T >E -MON 6ALL GOV]N;T
SECTORS >E LI/$ 2L4
  ,++,+4          ,DESIGN ,A3ESSI# ;E-
GOV]N;T WEBSITES Z P] ;,W#C,C-,,WAI
/&>DS & PROMOTE A3ESSI# PRIVATE
WEBSITES4
  ,++,+4          ,REQUIRE ALL PUBLIC
PROCURE;T ( ,I,C,TS 6PUR*ASE A3ESSI#
,,ICT4
  ,++,+4          ,5SURE A3ESSI#
ELECTRONIC DOCU;TS ACR ALL >1S (
GOV]N;T4
  ,++,+4          ,ALL[ PROVI.NS =
R1SONA# A3OMMOD,N =! "WPLACE4
  ,++,+4          ,B5*M>K1 M1SURE &
REPORT PROGRESS ON AC;NS TAK51 Z ? IS AN
ESS5TIAL TOOL = POLICYMAK]S 6ASSESS !
E6ECTIVE;S ( C.TRY POLICIES & PROGRAMS4




                                     #HA
    #B'A'B      ,TELECOM_/,,ICT
    REGULATOR1 BROADCA/+ AU?OR;Y _/
    ,M9I/RY ( ,TELECOMMUNIC,NS _/
    -MUNIC,NS _/ TE*NOLOGY
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
  ,++,+4          ,PROMOTE AVAILABIL;Y (
A3ESSI# CELL PH"OS4
  ,++,+4          ,PROMOTE A3ESSI# PR9T
9=M,N4
  ,++,+4          ,PROVIDE RELAY S]VICES
=! D1F OR 8,TOTAL ,3V]S,N04
  ,++,+4          ,9/ALL A3ESSI# PUBLIC
PH"OS4
  ,++,+4          ,IMPLE;T ,,TV CLOS$
CAP;N+ =! D1F &_/OR SIGN LANGUAGE
9T]PRET,N4
  ,++,+4          ,FUND ! CU/OMIZ,N (
BASIC ASSI/IVE TE*NOLOGY TOOLS 9 LOCAL
LANGUAGE 9CLUD+ TEXT-TO-SPEE*1 VOICE
RECOGNI;N & SCRE5 R1D]S 7) OR 9/1D (
M9I/RY ( $UC,N74
  ,IN COORD9,N ) O!R SECTORS ( GOV]N;T3
  ,++,+4          ,PROVIDE A3ESSI#
EM]G5CY -MUNIC,NS = 4A/] MANAGE;T    #HB
7IN COORD9,N ) M9I/RY ( 9T]IOR1 HOMEL&
DE"P;T74
  ,++,+4          ,UTILIZE UNIV]SAL
S]VICE _/ A3ESS FUNDS 6SUPPORT ,,ICT
A3ESSIBIL;Y PROGRAMS1 E4G4 9 S*OOLS &
VOC,NAL TRA9+ C5TRES4
  ,++,+4          ,COLLECT 4A7REGAT$
DATA ON ,,ICT USE 04ABIL;Y & TYPE (
,,ICT4

                            #B'A'C     
    ,M9I/RY ( ,$UC,N
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
  ,++,+4          ,FUND ! CU/OMIZ,N (
BASIC ASSI/IVE TE*NOLOGIES TOOLS 9 LOCAL
LANGUAGE 9CLUD+ TEXT-TO-SPEE*1 VOICE
RECOGNI;N & SCRE5 R1D]S4
  ,++,+4          ,PROMOTE ! AVAILABIL;Y
( TEXT BOOKS 9 DIGITAL =MAT AL;G ,,DAISY
/&>DS4
  ,++,+4          ,SELECT & MAKE
ASSI/IVE TE*NOLOGIES TOOLS AVAILA# =
$UC,N APPLIC,N4
  ,++,+4          ,TRA9 SPECIAL      #HC
$UC,N T1*]S 6SUPPORT /UD5TS ) 4ABILITIES
9 US+ ASSI/IVE TE*NOLOGIES4
  ,++,+4          ,5SURE T ;E-LE>N+ OR
L;G 4T.E LE>N+ IS 3DUCT$ ON A3ESSI#
WEBSITES4

                           #B'A'D     
    ,M9I/RY ( ,LAB\R _/ ,SOCIAL ,A6AIRS
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
3C]N+ ! DEVELOP;T ( A3ESSIBIL;Y POLICIES
& REGUL,NS4
  ,++,+4          ,REQUE/ ALL SECTORS
6"W ON ! 9TEGR,N ( P]SONS ) 4ABILITIES 9
! LAB\R =CE 7E4G4 5C\RAGE APPLIC,NS (
P]SONS ) 4ABILITIES & CR1TE TELE-"W+ ":
POSSI#74
  ,++,+4          ,SELECT & PROMOTE
ASSI/IVE TE*NOLOGY TOOLS = P]SONS )
4ABILITIES4
  ,++,+4          ,SUPPORT EMPLOY]S &
PROGRAMS (F]+ A3OMMOD,N ) ASSI/IVE
TE*NOLOGIES 9 ! "WPLACE4
  ,++,+4          ,PROVIDE 9C5TIVES =!
PRIVATE SECTOR 6HIRE P]SONS ) 4ABILITIES
7E4G4 PROVIDE TAX 9C5TIVES = EMPLOY]S OR
FUND ASSI/IVE TE*NOLOGY TOOLS =      #HD
USE Z R1SONA# A3OMMOD,NS74

                       #B'A'E     
    ,M9I/RY ( ,9T]IOR1 ,HOMEL& ,DE"P;T
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
  ,++,+4          ,PROVIDE A3ESSI#
ELECTRONIC VOT+ MA*9ES4
  ,++,+4          ,5C\RAGE & PROMOTE
9DU/RY OR PRIVATE SECTOR EF=TS =!
DEVELOP;T & PRODUC;N ( ASSI/IVE
TE*NOLOGIES & RELAT$ ,,ICT EQUIP;T =
P]SONS ) 4ABILITIES4
  ,IN COORD9,N ) O!R SECTORS ( GOV]N;T3
  ,++,+4          ,PROVIDE A3ESSI#
EM]G5CY -MUNIC,NS = 4A/] MANAGE;T 7IN
COORD9,N ) ,M9I/RY ( ,TELECOMMUNIC,N74

                        #B'A'F     
    ,M9I/RY ( ,H1L?
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
  ,++,+4          ,5C\RAGE &         #HE
PROMOTE 9DU/RY OR PRIVATE SECTOR EF=TS
=! DEVELOP;T & PRODUC;N (    DEVELOP OR
PRODUCE ASSI/IVE TE*NOLOGIES & RELAT$
,,ICT EQUIP;T = P]SONS ) 4ABILITIES4
  ,IN COORD9,N ) O!R SECTORS ( GOV]N;T3
  ,++,+4          ,FUND ! CU/OMIZ,N (
BASIC ASSI/IVE TE*NOLOGIES TOOLS 9 LOCAL
LANGUAGE 9CLUD+ TEXT-TO-SPEE*1 VOICE
RECOGNI;N & SCRE5 R1D]S 7IN COORD9,N )
,M9I/RY ( ,$UC,N74
  ,++,+4          ,FO/] ,[email protected]&,D PROGRAMS
9 COOP],N ) REHABILIT,N C5TRES & 9VE/ =
ASSI/IVE TE*NOLOGIES4
  ,++,+4          ,SEEK 9T]N,NAL COOP],N
9 PROMOT+ ! USAGE ( ASSI/IVE
TE*NOLOGIES4
  ,++,+4          ,IMPLE;T POLICY &
PROGRAMS 6HELP P]SONS ) 4ABILITIES
ACQUIRE & USE ASSI/IVE TE*NOLOGIES4

                      #B'A'G     
    ,M9I/RY ( ,TRANSPORT,N
  ,++,+4          ,HOLD PUBLIC 3SULT,NS
) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
  ,++,+4          ,PROVIDE A3ESSI#   #HF
DIGITAL SIGNAGE 9 PUBLIC TRANSPORT,N 9
A4I;N 6A3ESSI# TRANSPORT,N S* Z BUSES
EQUIPP$ ) LIFTS = P]SONS US+ :EEL*AIRS &
A3ESSI# PA?S ( TRAVEL4

                        #B'A'H      ;E-
    ,GOV]N;T S]VICES
  ,IN ALL GOV]N;T >1S1 ;E-S]VICE
A3ESSIBIL;Y GUIDEL9ES %D 2 DEVELOP$ =
PROVID+3
  ,++,+4          ,PUBLIC 3SULT,NS )
P]SONS ) 4ABILITIES & _! REPRES5TATIVE
ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
  ,++,+4          ,A3ESSI# ;E-GOV]N;T
WEBSITES Z P] ;,W#C,C-,,WAI /&>DS &
PROMO;N ( A3ESSI# PRIVATE WEBSITES4
  ,++,+4          ,A3ESSI# PH"O S]VICES4
  ,++,+4          ,A3ESSI# ELECTRONIC
KIOSKS4
  ,++,+4          ,A3ESSI# ELECTRONIC
DOCU;TS ACR ALL >1S ( GOV]N;T4
  ,++,+4          ,A3ESSI# DIGITAL
SIGNAGE4
  ,++,+4          ,PROVI.NS = R1SONA#
A3OMMOD,N =! "WPLACE4
  ,++,+4          ,PUBLIC            #HG
PROCURE;T ( A3ESSI# ,I,C,TS4
  ,++,+4          ,B5*M>K+1 M1SUR+ &
REPORT+ PROGRESS ON AC;NS TAK51 Z ? IS
AN ESS5TIAL TOOL = POLICYMAK]S 6ASSESS !
E6ECTIVE;S ( C.TRY POLICIES & PROGRAMS4
                  

                         #B'A'I ,LOCAL
    GOV]N;T
  ,++,+4          ,COLLABORATE ) LOCAL
GOV]N;TS4
  ,++,+4          ,5SURE SECURE -MIT;T
6A3ESSIBIL;Y F ! EXECUTIVE (FICE4
  ,++,+4          ,9VOLVE ! LOCAL
4ABIL;Y -MUN;Y 9 PROGRAMME EF=TS4
  ,++,+4          ,ID5TIFY & ADOPT
-PREH5SIVE ,,ICT A3ESSIBIL;Y /&>DS4
  ,++,+4          ,9TEGRATE A3ESSIBIL;Y
96,,X GOV]N.E1 PROJECT MANAGE;T1 &
PROCURE;T PROCESSES4
  ,++,+4          ,TRA9 EMPLOYEES ON
ADOPT$ ,,ICT A3ESSIBIL;Y /&>DS4
  ,++,+4          ,UTILIZE TOOLS T
FACILITATE ADH];E 6A3ESSIBIL;Y /&>DS4
  ,++,+4          ,TE/ PRODUCTS US+ -MON
ASSI/IVE TE*NOLOGIES4
  ,++,+4          ,AUDIT & REPORT    #HH
ON PROGRESS REGUL>LY 65SURE -PLI.E4
  ,++,+4          ,UPGRADE ASSI/IVE
TE*NOLOGY TOOLS & ADAPT A3ESSIBIL;Y
/&>DS REGUL>LY4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,DEVELOP+ POLICY73
 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/DEVELO
P+,++,+POLICY
   

                            #B'B   
    ,SETT+ /&>DS
  ,A3ESSIBIL;Y = P]VASIVE ,9=M,N &
,-MUNIC,N ,TE*NOLOGIES 7,,ICT7 REQUIRES
COORD9,N 2T _M 9DEP5D5T SOCIETAL -PON5TS
9CLUD+ $UC,N1 EMPLOY;T1 ECONOMIC
FACTORS1 CIVIL "RS1 & RESE>* &
DEVELOP;T4 ,,ICT 9T]N,NAL TE*NICAL /&>DS
PROVIDE A -MON PLAT=M = TE*NOLOGICAL
DEVELOP;T _WWIDE4
   ,"O (! IMPORTANT B5EFITS ( /&>DS =
P]SONS ) 4ABILITIES IS 65SURE A GRT]
LEVEL ( 9T]OP]ABIL;Y 2T SY/EMS1 -MUNIC,N
PROTOCOLS & APPLIC,NS4  ,IN A4I;N1   #HI
F AN ,,ICT 9DU/RY /&PO9T1 ! DEVELOP;T (
A3ESSIBIL;Y & ASSI/IVE TE*NOLOGY /&>DS C
GRTLY 5H.E M>KET DYNAMICS4  ,/&>DS FO/]
-PETI;N1 5ABL+ 9DU/RY 6DELIV] MASS
PRODUC$ 7& "!=E *1P]7 A3ESSI# & ASSI/IVE
SOLU;NS BAS$ ON GRT] ECONOMIES ( SCALE &
-PETI;N4  ,/&>DIZ,N 5C\RAGES ORGANIZ,NS
6A4RESS ! NE$S ( P]SONS ) 4ABILITIES &
P]SONS ) LIMIT,NS DUE 6AGE2 X TRI7]S
DEVELOP;T ( ,,ICT PRODUCTS & S]VICES )
BUILT-9 A3ESSIBIL;Y4
  ,9T]N,NAL ,/&>DS ,DEVELOP;T
,ORGANIZ,NS 7,S,D,OS7 PLAY AN IMPORTANT
ROLE 9 PROMOT+ ;E-A3ESSIBIL;Y = ,,ICT
PRODUCT & S]VICES4  ,POLICYMAK]S C 9 MO/
CASES RELY ON _! LOCAL /&>DS ORGANIZ,NS
: 2L;G 69T]N,NAL ,S,D,OS = A3ESS 6_! ;E-
A3ESSIBIL;Y PROGRAMS & /&>DS4 ,/&>DS
DEVELOP$ 0ORGANIZ,NS S* Z ,9T]N,NAL
,TELECOMMUNIC,N ,UNION 7,,ITU-;,T71
,9T]N,NAL ,ORGANIZ,N = ,/&>DIZ,N
7,,ISO71 ,_W ,WIDE ,WEB ,3SORTIUM
7;,W#C,C7 & ,9T]N,NAL ,ELECTROTE*NICAL
,-MIS.N 7,,IEC7 C 9FLU;E *ANGES ON A
GLOBAL SCALE1 Z !Y >E N B.D 0A SPECIFIC
JURISDIC;N1 UNLIKE REGULATORY 9/RU;TS4
,? "*I/IC ( 9T]N,NAL /&>DS           #IJ
ESPECI,Y -PLI;TS ! OBJECTIVE (! ,,CRPD )
REG>D 6DEVELOP+ M9IMUM /&>DS & GUIDEL9ES
= A3ESSIBIL;Y1 PROMOT+ ,UNIV]SAL
,DESIGN1 & FACILITAT+ 9T]N,NAL COOP],N
7,>TICLES #I7;A71 #D7F7 & #CB74
,A4I;N,Y1 Z 9T]N,NAL /&>D ORGANIZ,NS "W
ON A DIV]SE RANGE ( TOPICS1 !Y C DEPLOY
HI<LY SPECIALIZ$ EXP]TISE 9 >1S S* Z
5COD+ ( LANGUAGES OR SPECIFIC,NS = M$IA
=MATS : MAY H DIRECT OR 9DIRECT IMPACT
ON ! A3ESSIBIL;Y ( ,,ICT4 ,IMPROV+
A3ESSIBIL;Y AW>E;S 9 ! "W ( /&>D
DEVELOP;T WD H F>-R1*+ IMPACT ON
TE*NOLOGIES T >E N EASILY A6ECT$
0REGULATORY 9/RU;TS4

                                        
                    #B'B'A     
    ,,ISO_/,,IEC ;,,JTC#A
  ,,ISO_/,,IEC ;,,JTC#A IS A JO9T
TE*NICAL -MITTEE CR1T$ 0! ,9T]N,NAL
,/&>DIZ,N ,ORGANIZ,N 7,,ISO7 &!
,9T]N,NAL ,ELECTROTE*NICAL ,-MITTEE
7,,IEC7 6PROVIDE A S+LE1 -PREH5SIVE
/&>DIZ,N -MITTEE 6A4RESS ,,ICT /&>DIZ,N4
,,JTC #A /&>DS >E GLOB,Y RECOGNIZ$ &
PROVIDE 9T]OP]ABIL;Y CAPABILITIES    #IA
9 ORD] 6PROMOTE SU/A9$ DEVELOP;T &
RET5;N ( 9VE/;T4
  ,IN ,OCTOB] #BJJD1 ,,JTC #A E/ABLI%$ A
,SPECIAL ,"W+ ,GR\P ON ,A3ESSIBIL;Y &!
F/ MEET+ 0 HELD 9 ,APRIL #BJJE4 ,REF]R$
6Z ;,,JTC#A ,,SWG-,A1 ! ,SPECIAL ,"W+
,GR\P ON ,A3ESSIBIL;Y HAS A WIDE
MEMB]%IP OP5 6ALL /&>DS DEVELOP;T
ORGANIZ,NS1 3SORTIA1 3SUM] ORGANIZ,NS &
US] REPRES5TATIVES4
  ,SPECIAL "W+ GR\P ON A3ESSIBIL;Y
  ,"U/&+ ! POT5TIAL POSITIVE IMPACT
/&>DS C MAKE T[>DS A M A3ESSI# DIGITAL
SOCIETY1 ,,ISO_/,,IEC ,JO9T ,TE*NICAL
,-MITTEE #A 7,,JTC #A7 APPROV$ ! =M,N (A
,SPECIAL ,"W+ ,GR\P ON ,A3ESSIBIL;Y
7,,SWG-,A7 AT XS ,B]L9 MEET+4  ,!
OBJECTIVES ( ,,SWG-,A >E TO3
  ,++,+4          ,DET]M9E AN APPROA* &
IMPLE;T ! GA!R+ ( US] REQUIRE;TS4
  ,++,+4          ,GA!R & PUBLI% AN
9V5TORY ( ALL "KN A3ESSIBIL;Y /&>DS
EF=TS4
  ,++,+4          ,ID5TIFY >1S _/
TE*NOLOGIES ": VOLUNT>Y /&>DS >E N 2+
A4RESS$ & SU7E/ AN APPROPRIATE BODY
63SID] ! NEW "W4                     #IB
  ,++,+4          ,TRACK PUBLIC LAWS1
POLICIES_/M1SURES & GUIDEL9ES 65SURE !
NEC /&>DS >E AVAILA#4
  ,++,+4          ,5C\RAGE1 "? WIDE
4SEM9,N (! ,,SWG MAT]IALS1 ! USE (
GLOB,Y RELEVANT VOLUNT>Y /&>DS4
  ,++,+4          ,ASSI/ 3SORTIA _/
FORA1 IF DESIR$1 9 SUBMITT+ _!
SPECIFIC,NS 6! =MAL /&>DS PROCESS4
  ,,SWG-,A HAS PROVID$ ?REE SIGNIFICANT
DELIV]A#S3
  ,++,+4          ,US] ,NE$S ,SUMM>Y--
6FACILITATE ,/&>D ,DEVELOP;T ,ORGANIZ,NS
63SID] B>RI]S FAC$ 0P]SONS ) 4ABILITIES
DUR+ /&>D PLANN+ & DEVELOP;T4
  ,++,+4          ,/&>DS ,9V5TORY--
6ITEMIZE ALL "KN /&>DS & PUBLIC POLICIES
RELAT$ 6A3ESSIBIL;Y4
  ,++,+4          ,GUID.E ON MAPP+ US]
NE$S--PROVIDES GUID.E = ,/&>D ,DEVELOP;T
,ORGANIZ,NS 6MAP A /&>D AG/ US] NE$S4





                                     #IC
               #B'B'B      ,9T]N,NAL
    ,TELECOMMUNIC,N ,UNION 7,,ITU7
  ,! ,9T]N,NAL ,TELECOMMUNIC,N ,UNION
7,,ITU7 "WS EXT5SIVELY 9 ! FIELDS (
,RADIO ,-MUNIC,NS 7,,ITU-;,R71 ,/&>DIZ,N
7,,ITU-;,T7 & ,DEVELOP;T 7,,ITU-;,D7 ,!
ACTIVITIES ( V>I\S ,,ITU SECTORS1
DE"P;TS & DIVI.NS 9 ! FIELD ( ;E-
,A3ESSIBIL;Y >E DESCRIB$ 2L4
  ,,ITU-;,T HAS SE5 ! "W ON A3ESSIBIL;Y
9CR1SE OV] REC5T YE>S4 ,X %D 2 NOT$ T !
,,ITU-;,T HAS BE5 PROMOT+ A3ESSIBIL;Y )!
3CEPT ( ,TOTAL ,-MUNIC,N &! PR9CIPLE (
8,DESIGN = ALL0 S9CE #BJJJ--) XS
,RECOMM5D,N ,,ITU-;,T ;,FDD#GJC4 ,^! TWO
ELE;TS PROMOT$ ! 3CEPT ( ,UNIV]SAL
,DESIGN 5%R9$ 9 ! ,3V5;N1 EI<T YE>S 2F
XS ADOP;N 0! ,UNIT$ ,N,NS4 ,S9CE !N1 _M
O!R /&>DS--: >E CALL$ 8,RECOMM5D,NS0 9
,,ITU P>L.E--H BE5 WRITT5 = A3ESSIBIL;Y
&= MA9/R1M+ A3ESSIBIL;Y )9
TELECOMMUNIC,N_/,,ICT SY/EMS4 ,IN #BJJH1
! ,_W ,/&>DIZ,N ,TELECOMMUNIC,N
,ASSEMBLY 7,,WTSA #JH7 BUILT ON ! MO;TUM
= MA9/R1M+ A3ESSIBIL;Y & A4RESS$ =! F/
"T 9 A ,RESOLU;N ! NE$ = ADV.E;T ON
/&>DS = A3ESSIBIL;Y & ON ! NE$       #ID
69CLUDE P]SONS ) 4ABILITIES 9 ! /&>DS
MAK+ PROCESS4 ,,WTSA-#JH ,RESOLU;N #GJ W
AL ASSI/ ,,ITU-;,T 9 ! TASK ( -PLY+ 6!
PROVI.NS ( ,>TICLE #I (! ,UNIT$ ,N,NS
,3V5;N ON ! ,"RS ( ,P]SONS )
,4ABILITIES4
  ,?\< ! ,,ITU-;,T ,JO9T ,COORD9,N
,ACTIV;Y ON ,A3ESSIBIL;Y & ,HUMAN
,FACTORS 7,,JCA-,,AHF7 0 CR1T$ 2F
,RESOLU;N #GJ,8SO APPROVAL1 X 0
DESIGNAT$ 9 ! LATT] 6(FICI,Y ASSI/ 9 ?
TASK 0HELP+ 69CR1SE AW>E;S ON
A3ESSIBIL;Y & HUMAN FACTORS4 ,X 0 GIV5 !
M&ATE 6ASSI/ ,,ITU-;,T ,/UDY ,GR\PS ON
H[ 6PROVIDE A3ESSIBIL;Y = P]SONS )
4ABILITIES 9 XS /&>DS4  ,X AL 0 M&AT$
6-MUNICATE1 COORD9ATE & ASSI/ N ONLY
,,ITU-;,T B AL ! O!R TWO ,,ITU ,SECTORS1
,,ITU-;,D & ,,ITU-,R4 ,! ,,JCA-,,AHF
9VITES RECOGNIZ$ \TSIDE GR\PS & NON
MEMB]S ) EXP]I;E 9 A3ESSIBIL;Y & HUMAN
FACTORS 6%>E BE/ PRACTICES 0JO9+ !
,,JCA-,,AHF4  ,DETAILS ON H[ 6"PICIPATE
C 2 F.D EASILY ON ! ,,ITU-;,T WEBSITE "U
! L9K ON A3ESSIBIL;Y ,9GHTTPCCWWW4ITU49T
/,ITU,+-,T_/A3ESSIBIL;Y_/9DEX4HTML
  ,! TE*NICAL "W ON A3ESSIBIL;Y IS   #IE
COV]$ )9 V>I\S TE*NICAL -MITTEES 7CALL$
/UDY GR\PS 9 ,,ITU,8;,S P>L.E71 9
COORD9,N )! ,,JCA-,,AHF4
  ,IN ,,ITU-;,T1 ! "W ON A3ESSIBIL;Y IS
2+ 5C\RAG$ 0! USE (! ,TELECOMMUNIC,NS
,A3ESSIBIL;Y ,*ECKLI/1 : 5A#S /&>DS
WRIT]S--:O >E MANUFACTUR]S1 NET"W
PROVID]S1 OP]AT+ AG5CIES1 REGULATORS1
AL;G ) ,MEMB] ,/ATES--69CLUDE
A3ESSIBIL;Y & UNIV]SAL DESIGN PR9CIPLES
DUR+ ! E>LY /AGES (! /&>DS DEVELOP;T
PROCESS1 9/1D ( HAV+ 6D--(T5 EXP5SIVE--
RETROFITS 96EXI/+ SY/EMS & S]VICES4
  ,"! >E TWO SPECIFIC ,/UDY ,GR\PS T H
SPECIFIC ,A3ESSIBIL;Y & ,HUMAN ,FACTORS
RESPONSIBILITIES4
  ,,ITU-;,T ,/UDY ,GR\P #B 7,OP],NAL
ASPECTS ( S]VICE PROVI.N &
TELECOMMUNIC,NS MANAGE;T7 IS ! P>5T /UDY
GR\P (! ,,JCA-,,AHF4 ,/UDY ,GR\P #B HAS
A SPECIFIC ,HUMAN ,FACTORS GR\P1 "NLY
,"Q #D_/#B1 ,HUMAN FACTORS RELAT$ ISSUES
= IMPROVE;T (! QUAL;Y ( LIFE "? 9T]N,NAL
TELECOMMUNIC,NS4 ,Q#D_/#B COV]S M ?AN J
! NE$S ( P]SONS ) 4ABILITIES3  USABIL;Y
= ALL COV]S ! NE$S ( *N1 ! ELD]LY &
P]SONS :O MAY OR MAY N H A           #IF
4ABIL;Y4 ,= EXAMPLE1 "O (! MO/ FAM\S
,RECOMM5D,NS PRODUC$ 0;,,SG#B HUMAN
FACTORS IS ! "O T PUTS A RAIS$ DOT OR
9DICATOR ON ! NUMB] #E ON KEYPADS T
ALL[S BL P]SONS 6NAVIGATE ! KEY PAD (
ANY TELEPH"O4 ,M DETAILS C 2 F.D ON XS
WEBSITE AT ,9GHTTPCC_//ITU49T/,ITU,+-
,T_/;G_/;NESSG#B4
  ,,ITU-;,T ,/UDY ,GR\P #AF 7,MULTIM$IA
COD+1 SY/EMS & APPLIC,NS7 IS ! L1D /UDY
GR\P ON TELECOMMUNIC,N_/,,ICT
A3ESSIBIL;Y = P]SONS ) 4ABILITIES4 ,"Q
#BF_/#AF IS ! GR\P SPECIFIC,Y DESIGNAT$
6D1L ) ,A3ESSIBIL;Y 6,MULTIM$IA ,SY/EMS
& ,S]VICES = P]SONS ) 4ABILITIES4 
,Q#BF_/#AF IS RESPONSI# = DEVELOP+ 7OR
ASSI/+ 9 ! DEVELOP;T (7 MULTIM$IA
TE*NICAL /&>DS A4RESS+ A3ESSIBIL;Y NE$S
( P]SONS ) 4ABILITIES4 ,X AL REVIEWS
A3ESSIBIL;Y F1TURES 9CLUD$ 9 TELECOM
/&>DS DEVELOP$ 9 O!R ,/UDY GR\PS4
,EXAMPLES COV] 9T]OP]ABIL;Y = TEXT
TELEPH"O T]M9ALS1 R1L-"T TEXT 9 FIX$ &
MOBILE NET"WS1 & A3ESSIBIL;Y 9 ,NEXT
,G5],N ,NET"WS 7,,NGN7 & ,9T]NET
,PROTOCOL ,TELEVI.N 7,,IPTV74  ,NEW "W W
A4RESS NET"W$ C>S & HOME NET"W+      #IG
SC5>IOS1 &! DEVELOP;T ( /&>DS = RELAY
S]VICES = D1F & SPEE*-IMPAIR$ P]SONS4
  ,"Q #BF_/#AF IS ": ! ,,ITU-;,T
,TELECOMMUNIC,NS ,A3ESSIBIL;Y ,*ECKLI/ 0
CR1T$ AL;G ) ,RECOMM5D,N ,,ITU-;,T
;,FDD#GIJ1 : GIVES GUID.E ON "U/&+ !
TOPIC ( A3ESSIBIL;Y &! WAYS T
A3ESSIBIL;Y MAY 2 9CORPORAT$ 9 ,,ICT
PRODUCTS & S]VICES = OLD] P]SONS &
P]SONS ) 4ABILITIES4
  ,M DETAILS C 2 F.D AT ! ,,ITU-;,T
WEBSITE AT ,9GHTTPCC_//ITU49T/,ITU,+-
,T_/;G_/;NESSG#AF4
  ,ALL (! DOCU;TS M5;N$ ABV & LI/$ 2L C
2 D[NLOAD$ )\T *>GE F ! ,,ITU-;,T
WEBSITE4
  ,"H >E "S EXAMPLES (! /&>DS DEVELOP$
0,,ITU--;,T T A4RESS A3ESSIBIL;Y &
USABIL;Y NE$S ( P]SONS ) 4ABILITIES1
OLD] P]SONS1 & *N4
  ,! FOLL[+ ,,ITU-;,T ,RECOMM5D,NS ON
A3ESSIBIL;Y >E A RESULT ( ,,SG #B,8SO
"W3
  ,++,+4          ;,EDD#ABA3
8,PICTOGRAMS1 SYMBOLS & ICONS 6ASSI/
US]S (! TELEPH"O S]VICE0 7,EASY-TO-"U/&
SYMBOLS7                             #IH
  ,++,+4          ;,EDD#ACE3 8,HUMAN
FACTOR ASPECTS ( PUBLIC TELECOMMUNIC,N
T]M9ALS = P ) 4ABILITIES0
  ,++,+4          ;,EDD#ACF3
8,SPECIFIC,N (A TACTILE ID5TIFI] = USE )
TELECOMMUNIC,N C>DS0
  ,++,+4          ;,EDD#ACH3 8,HUMAN
FACTOR ASPECTS ( PUBLIC TELEPH"OS
6IMPROVE _! USABIL;Y = OLD] P04
  ,! FOLL[+ ,,ITU-;,T ,RECOMM5D,NS ON
A3ESSIBIL;Y >E A RESULT ( ,,SG #AF,8SO
"W3
  ,++,+4          ;,VDD#AH PROVIDES =
H>MONIZ,N ( TEXT TELEPHONY
  ,++,+4          ;,VDD#AEA ,PROC$URES
=! 5D-TO-5D 3NEC;N ( ANALOGUE ;,P_/;,N
TEXT TELEPH"OS OV] AN ,,IP NET"W UTILIZ+
TEXT RELAY
  ,++,+4          ;,TDD#ADJ SPECIFIES !
G5]AL PRES5T,N PROTOCOL = TEXT 3V]S,N
  ,++,+4          ;,TDD#ACD DETAILS H[
6USE TEXT 3V]S,N 9 ! ;,TDD#ABJ DATA
3F]5C+ 5VIRON;T
  ,++,+4          ;,HDD#CBC ,ANNEX ;,G
DEF9ES TEXT 3V]S,N 9 ;,HDD#CBC,8SO
PACKET MULTIM$IA 5VIRON;T
  ,++,+4          ;,HDD#BDH'B        #II
ALL[S GATEWAY PROC$URES 2T ,TEXT
,TELEPHONY 9 ;,P_/;,N & R1L-"T TEXT 9
,,IP & O!R NET"WS
  ,++,+4          ;,H ,S]IES ,SUPPLE;T
#A GIVES US]S ! REQUIRE;TS ON VIDEO
-MUNIC,N = SIGN LANGUAGE & LIP R1D+
  ,++,+4          ,TELECOMMUNIC,N
,A3ESSIBIL;Y ,*ECKLI/ = /&>DS WRIT]S3
  ,++,+4          ;,FDD#GIJ PROVIDES
TELECOMMUNIC,NS A3ESSIBIL;Y GUIDEL9ES =
OLD] P]SONS & P]SONS ) 4ABILITIES
  ,MO/ REC5TLY1 "S O!R ,,ITU-;,T /UDY
GR\PS0' /&>DS "W ON A3ESSIBIL;Y HAS BE5
A*IEV$3
  ,++,+4          ,,ITU-;,T ,RECOMM5D,N
;,YDD#AIJA 8,REQUIRE;TS =! SUPPORT (
,,IPTV ;SERVICES#J;BLEEAG,THE TEXT
PRODUC$ 0,,ITU-;,T ,/UDY ,GR\P #AC
9CLUDES "S KEY T]MS & DEF9I;NS ON
A3ESSIBIL;Y1 S* Z 8,A3ESSIBIL;Y F1TURE0
1
  8,UNIV]SAL DESIGN0 #H
  & 8,CAP;NS0  @##A;I,ACCESSIBILITY
F1TURES >E 9CLUD$ 9 ! MA9 >*ITECTURE =
,,IPTV S]VICES & DESCRIBE FUNC;NAL;Y
EXPECT$ F ,,IPTV T]M9AL DEVICES4 ,"O
EXAMPLE IS ! ELECTRONIC PROGRAMME   #AJJ
GUIDES ": ! ASSOCIAT$ METADATA 6BE
PROVID$ 6US]S M/ 9CLUDE ELE;TS T
FACILITATE A3ESS & USABIL;Y 0! WIDE/
POSSI# RANGE ( US]S  ,ALBEIT "PICUL>LY
RELEVANT =! 5D US] 9 T]MS ( A3ESSIBIL;Y
& P]SONS ) 4ABILITIES1 ^! >E N J
A3ESSIBIL;Y F1TURES B MA9/R1M F1TURES
USE;L 6ALL4
  ,! ,TELECOMMUNIC,N ,DEVELOP;T ,SECTOR
7,,ITU-;,D7 PLAYS A L1D+ ROLE 9 %>+ BE/
PRACTICES T XS MEMB]S--,,ICT ,M9I/RIES1
,N,NAL ,REGULATORY ,AU?ORITIES & ,,ICT
9DU/RY PLAY]S--C TAKE 65SURE ! GOALS (
,>TICLE #I (! ,,CRPD >E IMPLE;T$ AT !
N,NAL LEVEL4
  ,"O (! MAJOR ACTIVITIES ,,ITU HAS
"UTAK5 IS 6T1M UP ) ;,G#C;ICT 6DEVELOP !
ONL9E ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT =
,P]SONS ) ,4ABILITIES & ? PR9T V].N (!
,TOOLKIT4  ,,ITU-;,D AL ORGANIZES
AW>E;S-RAIS+ & CAPAC;Y-BUILD+ "W%OPS =
XS MEMB]S ON A3ESSI# ,I,C,TS1 ASSI/IVE
TE*NOLOGIES1 ! ,,CRPD &! RES\RCES
AVAILA# 9 ! ;E-,A3ESSIBIL;Y TOOLKIT4 
,,ITU MEMB]S AL EXPLORE ^! ISSUES "?
,,ITU-;,D ,/UDY ,GR\P ,"Q #BJ_/#A4 ,M
9=M,N ON ? "W C 2 F.D AT ,9GHTTPC   #AJA
CWWW4ITU49T/,ITU,+-,D_/SIS_/,PW,DS_/9DEX
4HTML
  ,IN A4I;N1 ,,ITU-;,D IS IMPLE;T+ A
V>IETY ( PROJECTS 9 DEVELOP+ C.TRIES1
9CLUD+ E/ABLI%+ -MUN;Y ,,ICT C5TRES
EQUIPP$ ) ASSI/IVE TE*NOLOGIES S T
P]SONS ) 4ABILITIES C "PAKE 9 ,,ICT
LIT]ACY TRA9+ Z WELL Z ,,ICT-,,5A#D JOB
TRA9+1 & PROJECTS T>GET$ AT ! DEVELOP;T
( TEXT-TO-SPEE* 9 LOCAL LANGUAGES4 
,,ITU-;,D IS AL ID5TIFY+ BE/ PRACTICES 9
9CORPORAT+ ASSI/IVE ,I,C,TS 65SURE !
$UC,N ( *N ) 4ABILITIES & 65A# VOC,NAL &
$UC,NAL TRA9+ 6ADULT P]SONS )
4ABILITIES4  ,^! BE/ PRACTICES W 2 %>$ 9
! ,3NECT A ,S*OOL1 ,3NECT A ,-MUN;Y
TOOLKIT AT
,9GHTTPCCWWW4CONNECTAS*OOL4ORG,+ 9 !
F\R? QU>T] ( #BJAJ4
  ,! ,,ITU-;,D ,/UDY ,GR\P #A COV]S
8,A3ESS 6TELECOMMUNIC,N_/,,ICT S]VICES
0P]SONS ) 4ABILITIES &) SPECIAL NE$S04
,TWO EM]G+ TE*NOLOGY GR\PS T H IMPORTANT
3SID],NS = A3ESSIBIL;Y >E ,FOCUS GR\P ON
,,IPTV &! ,JO9T ,COORD9,N ,ACTIV;Y ON
,,RFID4 ,O!R ,,ITU ACTIVITIES RELAT$
6A3ESSIBIL;Y 9CLUDE                 #AJB
,,BDT_/,SPECIAL ,9ITIATIVES & ,,ITU-;,R
,SECTOR 3TRIBU;N 6,BRIDG+ ! ,DIGITAL
,4ABILITIES ,DIVIDE

                            #B'B'C     
    ,O!R ORGANIZ,NS 9VOLV$ 9 ;E-
    A3ESSIBIL;Y
  ,9T]N,NAL ,S,D,OS 9VOLV$ 9 ;E-
A3ESSIBIL;Y 9CLUDE3
  ,++,+4          ,9T] ,N,NAL ,-MITTEE =
,9=M,N ,TE*NOLOGY ,/&>DS 7,,9CITS7
  ,++,+4          ,9T]N,NAL ,/&>DS
ORGANIZ,N 7,,ISO7
  ,++,+4          ,_W ,WIDE ,WEB
,3SORTIUM ,WEB ,A3ESSIBIL;Y ,9ITIATIVE
7;,W#C,C-,,WAI7
  ,++,+4          ,,DAISY ,3SORTIUM
7L1DS ! _WWIDE TRANSI;N F ANALOGUE
6,DIGITAL ,TALK+ ,BOOKS7
  ,EUROP1N /&>DS DEVELOP;T ORGANIZ,NS
9CLUDE3
  ,++,+4          ,EUROP1N ,-MITTEE =
,/&>DIZ,N 7,,C57
  ,++,+4          ,EUROP1N ,-MITTEE =
,ELECTROTE*NICAL ,/&>DIZ,N 7,,C5ELEC7
  ,++,+4          ,EUROP1N
,TELECOMMUNIC,NS ,/&>DS ,9/ITUTE    #AJC
7,,ETSI7
  ,++,+4          ,,ICT ,/&>DS ,BO>D
7,,ICTSB71 AN 9ITIATIVE F ! ?REE
RECOGNIZ$ ,EUROP1N /&>DS ORGANIZ,NS 6CO-
ORD9ATE SPECIFIC,N ACTIVITIES 9 ! FIELD
( ,9=M,N & ,-MUNIC,NS ,TE*NOLOGIES
  ,U4,S4 ,S,D,OS 9VOLV$ 9 ;E-
,A3ESSIBIL;Y 9CLUDE3
  ,++,+4          ,AM]ICAN ,N,NAL ,/&>DS
,9/ITUTE 7,,ANSI7
  ,++,+4          ,9/ITUTE ( ,ELECTRICAL
& ,ELECTRONICS ,5G9E]S
  7,,IEEE7
  ,++,+4          ,TELECOMMUNIC,NS
,9DU/RY ,ASSOCI,N 7,,TIA7
  ,JAPANESE ORGANIZ,NS H AL BE5 9VOLV$ 9
;E-A3ESSIBIL;Y "W S9CE #AIIE1 )! ,JAPAN
,9DU/RIAL ,/&>DS ,-MITTEE 7,,JISC7 &!
,JAPANESE ,/&>DS ,ASSOCI,N ,9=M,N
,TE*NOLOGY ,RESE>* & ,/&>DIZ,N ,C5T]
TAK+ ! L1D 9 DEF9+ A3ESSIBIL;Y /&>DS 9
,JAPAN4
  ,IN A4I;N 6,S,D,OS1 9T]N,NAL CIVIL
SOCIETY ORGANIZ,NS L ,,TDI 7=M,Y "KN Z
,TELECOMMUNIC,NS =! ,D1F & ,H>D ( ,HE>+1
,9C471 ,9T]N,NAL ,C5T] = ,4ABIL;Y
,RES\RCES ON ! ,9T]NET 7,,ICDRI71   #AJD
,GLOBAL ,"PN]%IP = ,4ABIL;Y & ,DEVELOP;T
7,,GPDD71 ,ROYAL ,N,NAL ,9/ITUTE ( ,BL
,P 7,,RNIB7 & O!RS >E AL 9VOLV$ 9 ;E-
A3ESSIBIL;Y "W4 ,9DU/RY ASSOCI,NS 9VOLV$
9 ,,ICT A3ESSIBIL;Y 9CLUDE ,_W
,BROADCA/+ ,UNIONS 7,,WBU71 ,USABIL;Y
,PR(ES.NALS0' ,ASSOCI,N 7,,UPA71
  ,9=M,N ,TE*NOLOGY ,9DU/RY ,C\NCIL
7,,ITI7 & ,,CTIA--,! ,WIRE.S ,ASSOCI,N4
  ,USE;L L9KS
  ,++,+4          ,,ITU-;,G#C;ICT
,TOOLKIT--,A4I;NAL 9=M,N ON /&>DS
DEVELOP;T & L9KS 7,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/POLICY
,++,+GUIDES_/COOP],N7
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,/&>DS & GUIDEL9ES73
,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/EA3ESS
IBILITY,++,+BASICS_//&>DS,++,+&,++,+GUID
EL9ES
   


                                    #AJE
             #B'C    ,PUBLIC PROCURE;T
  ,PUBLIC PROCURE;T G5],Y 3C]NS !
PUR*ASE ( GDS & S]VICES F PRIVATE SECTOR
3TRACTORS & V5DORS 9 A TRANSP>5T &
-PETITIVE BI4+ PROCESS4  ,GOV]N;TS H US$
PUBLIC PROCURE;T POLICIES 6A*IEVE SOCIO-
ECONOMIC GOALS 9 AT L1/ SIX WAYS1 9CLUD+
#A7 /IMULAT+ N,NAL ECONOMIC ACTIV;Y1 #B7
PROTECT+ AG/ =EIGN -PETI;N1 #C7 IMPROV+
-PETI;N 9 C]TA9 ECONOMIC SECTORS1 #D7
DRIV+ 9NOV,N 9 A "PICUL> >EA (
TE*NOLOGY1 #E7 REM$Y+ REGIONAL 4P>ITIES
& #F7 A*IEV+ SPECIFIC SOCIAL POLICY
GOALS4 ,? SEC;N 4CUSSES H[ PUBLIC
PROCURE;T C 2 US$ 6ADV.E EQUAL;Y & NON-
4CRIM9,N = P]SONS ) 4ABILITIES4
  ,GOV]N;T C 2 SE5 BO? Z #A7 A PUR*AS] (
9=M,N & -MUNIC,N TE*NOLOGY 7,,ICT7 & #B7
Z A REGULATOR 9 US+ ! ,8P[] (! PURSE0'
6ADV.E EQUAL;Y4  ,! ,,CRPD,8;,S
,UNIV]SAL ,DESIGN M&ATE C IMPACT ,,ICT
PROCURE;T &! DEVELOP;T ( TE*NICAL /&>DS
= A3ESSI# DESIGN ( ,,ICT PRODUCTS &
S]VICES4 ,? SEC;N REVIEWS ! R,NALE =
PUBLIC PROCURE;T POLICIES T 9CORPORATE
,,ICT A3ESSIBIL;Y M&ATES & 4CUSSES
CRITICAL ISSUES 9 CR1T+ E6ECTIVE    #AJF
PROCURE;T POLICIES :ILE PROVID+ "S CASE
/UDIES4

                             
    #B'C'A      ,R,NALE = PUBLIC
    PROCURE;T POLICIES 9CORPORAT+ ,,ICT
    A3ESSIBIL;Y M&ATES
  ,++,+4          ,A3ESSIBIL;Y & NON-
4CRIM9,N--,! R,NALE = PUBLIC PROCURE;T
POLICIES T 9CORPORATE ,,ICT A3ESSIBIL;Y
M&ATES IS GR.D$ 9 ! PR9CIPLES (
A3ESSIBIL;Y & NON-4CRIM9,N4 ,F A PUBLIC
POLICY PO9T ( VIEW1 A P>ADIGM %IFT IS
"UWAY F VIEW+ A P]SON )A 4ABIL;Y F !
M$ICAL MODEL P]SPECTIVE ( DIAGNOSIS &
9ABIL;Y 6A FOCUS ON ABIL;Y1 9TEGR,N &!
PRO#M ( 9COMPATIBIL;Y 2T P]SONS &!
5VIRON;T4  ,4ABIL;Y IS VIEW$ Z ! RESULT
(! 9T]AC;N 2T A NON-9CLUSIVE SOCIETY &
9DIVIDUALS4 
  ,++,+4          ,RECONCIL+ SOCIAL &
ECONOMIC APPROA*ES 6PUBLIC PROCURE;T--,!
EXT5T 6: GOV]N;TS %D USE _! SP5D+ P[] 9
BUY+ GDS & S]VICES 6BR+ AB SOCIAL *ANGE
C 2 DEBAT$4  ,PUBLIC PROCURE;T HAS
HI/ORIC,Y BE5 US$ Z A TOOL 6A4RESS
IMPORTANT SOCIAL POLICIES 9 ,NOR?   #AJG
,AM]ICA & ,EUROPE & EV5 MOD]N PROCURE;T
PRACTICES H 3SID]$ FAIR WAGES1
UNEMPLOY;T & "W]S ) 4ABILITIES4 ,AL? "S
2LIEVE T A ROBU/ & E6ICI5T M>KETPLACE
DET]M9ES 3SUM] NE$S1 O!RS PO9T 6! GAP 9
A3ESSI# ,,ICT PRODUCTS & S]VICES &!
B>RI]S CR1T$ 09A3ESSI# ,,ICT4  ,! ,,CRPD
SEEKS 6N>R[ ? GAP & REMOVE B>RI]S
6CITIZ5 "PICIP,N4  ,? 9CLUDES ! PROMO;N
( ,,ICT ,UNIV]SAL ,DESIGN &! ,>TICLE #I
OBLIG,N 6ID5TIFY & REMOVE ,,ICT B>RI]S1
9CLUD+ B>RI]S F.D 9 ELECTRONIC & EM]G5CY
S]VICES4
  ,++,+4          ,L"EAG+ ! M>KET P[] (
PUBLIC AU?ORITIES Z AN 9C5TIVE 6CR1TE
CRITICAL MASS (  A3ESSI# ,I,C,TS 0-PET5T
PRODUC]S--,"! >E AT L1/ N9E ALT]NATIVE
ME*ANISMS T PUBLIC AU?ORITIES C USE
6PROMOTE CRITICAL MASS Z !Y L"EAGE ! P[]
(! PURSE1 "NLY3
  ,++,+4          ,SPECIFY ! A3ESSI#
,,ICT REQUIRE;TS =! PRODUCT &_/OR S]VICE
6BE PUR*AS$2
  ,++,+4          ,SPECIFY ! PROCESSES
0: ! 3TRACT M/ 2 DELIV]$2
  ,++,+4          ,REGULATE :O C T5D] =!
3TRACT2                             #AJH
  ,++,+4          ,9FLU;E ! SUPPLY *A9
09CLUD+ PROVI.NS ON SUB-3TRACTORS2
  ,++,+4          ,D5Y ! ABIL;Y 6T5D] Z
A SANC;N = BR1* ( SOCIAL LAW2
  ,++,+4          ,9CLUDE SOCIAL &
E?ICAL ISSUES Z 3SID],NS 6BE TAK5 96A3.T
AT ! AW>D /AGE1 S* Z PROVID+ M ,8PO9TS0'
= A3ESSIBIL;Y F1TURES2
  ,++,+4          ,GRANT PRICE PREF];ES
6SELECT$ T5D]]S2
  ,++,+4          ,5A# SELECT$ T5D]]S
6MAT* L[E/ (F]S2 &
  ,++,+4          ,IMPOSE 3DI;NS
6REGULATE PO/-AW>D DELIV]Y (! 3TRACT4
   
  ,0REQUIR+ SPECIFIC A3ESSI# ,,ICT
TE*NICAL DESIGN /&>DS ( FUNC;NAL;Y1 A
PROCURE;T POLICY C CR1TE A M>KETPLACE
9C5TIVE 6DESIGN A3ESSIBLY1 & AL 5A#S !
PROCURE;T AU?OR;Y 6EVALUATE !
A3ESSIBIL;Y F1TURES (! PRODUCTS &
S]VICES 2+ T5D]$4
  ,++,+4          ,SUPPORT+ TE*NICAL
9NOV,NS & S]VICE CAPABILITIES = A3ESSI#
,,ICT PRODUCT & S]VICE V5DORS--,9
DEVELOP+ PUBLIC PROCURE;T POLICIES1
ATT5;N %D 2 PD 6! SUPPORT (         #AJI
TE*NICAL 9NOV,NS = A3ESSIBIL;Y T MI<T N
R1DILY FALL 96CURR5T ,,ICT SPECIFIC,NS4
,,ICT 9DU/RY "PICIP,N 9 ! DEVELOP;T (
A3ESSI# DESIGN /&>DS & PROCURE;T
POLICIES IS NEC =A SU3ESS;L \TCOME4  ,!
SAME IS TRUE = 3SUM]S ) 4ABILITIES S9CE
A KEY FACTOR = SU3ESS IS /AKEHOLD]
5GAGE;T &! MA9/R1M+ (! 4ABIL;Y
P]SPECTIVE4

                             #B'C'B     
    ,CORE ISSUES 9 CR1T+ E6ECTIVE PUBLIC
    PROCURE;T POLICIES
  ,! MA9 ISSUES 9 CR1T+ E6ECTIVE PUBLIC
PROCURE;T POLICIES >E DESCRIB$ BRIEFLY
2L4
  ,++,+4          ,TE*NICAL /&>DS =
A3ESSIBIL;Y 9 PRODUCTS & S]VICES--,"O
BE/ PRACTICE IS 6M&ATE 0LAW ! PROCURE;T
( A3ESSI# ,,ICT & AT ! SAME "T TIE !
PROCURE;T 63CRETE A3ESSI# ,,ICT TE*NICAL
DESIGN /&>DS ( FUNC;NAL;Y = PRODUCT
3=M.E4  ,! 9T]N,NAL /&>DS -MUN;Y HAS
2COME 9CR1S+LY ACTIVE 9 DEVELOP+
TE*NICAL /&>DS = A3ESSI# ,,ICT4 
,ORGANIZ,NS 9VOLV$ 9 ? EF=T 9CLUDE ! ,_W
,WIDE ,WEB ,3SORTIUM 7;,W#C,C7      #AAJ
,WEB ,A3ESSIBIL;Y ,9ITIATIVE1 ,EUROP1N
,TELECOMMUNIC,NS ,/&>DS ,9/ITUTE
7,,ETSI71 ! ,EUROP1N ,-MITTEE =
,/&>DIZ,N 7,,C571 ! ,EUROP1N ,-MITTEE =
,ELECTROTE*NICAL ,/&>DIZ,N 7,,C5ELEC7 &!
,JAPANESE ,/&>DS ,ASSOCI;,N,8;S
,JAPANESE ,9DU/RIAL ,/&>DS 7,JIS74
ISO_/IEC ;JTC#A ,SPECIAL ,"W+ ,GR\P ON
,A3ESSIBIL;Y 7,,SWG-,A7 IS AL "W+ ON
MAPP+ GLOBAL A3ESSIBIL;Y /&>DS4
  ,++,+4          ,TRA9+ & GUIDEL9ES =
PROCUR]S & SUPPLI]S--,PROCUR]S &
SUPPLI]S C 2 REQUIR$ 6%[ _! SUPPORT =
A3ESSIBIL;Y 9 V>I\S WAYS3
  O          ,A3ESSIBIL;Y /ATE;TS--
,REQUIRE PROCUR]S 6PROVIDE A3ESSIBIL;Y
REQUIRE;TS /ATE;TS 9 _! ,8REQUE/S =
PROPOSALS0'1 )! A3ESSI# DESIGN
REQUIRE;TS = ,,ICT DELIV]A#S & PREF]ABLY
PO9T+ 6AN 9T]N,NAL OR 9DU/RY /&>D
  O          ,TRA9+ ON A3ESSI# ,,ICT Z
PREQUALIFIC,N = BID--,REQUIRE SUPPLI]S
OR V5DORS 6SATISFY A3ESSIBIL;Y TRA9+ ON
,,ICT A3ESSI# DESIGN REQUIRE;TS 9 ORD]
6QUALIFY OR 2 ELIGI# 6BID ON A PROCURE;T
3TRACT4  ,! TRA9+ REQUIRE;T APPROA* IS
BE/ SUIT$ 63TRACTS = CU/OM          #AAA
S]VICES S* Z A WEBSITE OR APPLIC,N 6BE
DEVELOP$ SPECIFIC,Y =! GOV]N;T CU/OM]4
  O          ,3=M.E CLAIMS --  ,A
,SUPPLI],8;S ,DECL>,N ( ,3=M.E 7,S,DO,C7
IS A WAY = V5DORS 6REPORT ON ! LEVEL (
3=M.E ( AN ,,ICT PRODUCT OR S]VICE T IS
(F]$4 ,V5DORS C SUBMIT PROPOSALS = ,,ICT
PRODUCTS OR S]VICES T MAY N MEET #AJJ 3P
(! A3ESSIBIL;Y REQUIRE;TS Z L;G Z !
V5DOR A3URATELY /ATES ! LEVEL (
A3ESSIBIL;Y SUPPORT PROVID$4  ,"O
EXAMPLE ( ? PRACTICE IS ! ,SEC;N #EJH
,VOLUNT>Y ,PRODUCT ,A3ESSIBIL;Y
,TEMPLATE T 0 DEVELOP$ JO9TLY 0! ,,ICT
9DU/RY &!  ,U4,S4 GOV]N;T44 ,3=M.E
CLAIMS >E SUITA# ": -M]CIAL (F-!-%ELF
PRODUCTS >E 2+ PROCUR$4
  O          ,PROCURE;T EVALU,N ( BID--
,"S 3SID],NS 9 ! DECI.N-MAK+ PROCESS CD
9CLUDE /EPS 6V]IFY ! CLAIMS (! V5DOR AB
! PRODUCT OR S]VICE1 ! AW>D CRIT]IA 6BE
US$ 9 ! EV5T NO PRODUCTS MEET ALL (!
A3ESSIBIL;Y /&>DS &_/OR ! USE (
A3ESSIBIL;Y DECL>,NS ( 3=M.E4  ,!
PROCURE;T EVALU,N APPROA* IS SUITA# ":
-M]CIAL (F ! %ELF PRODUCTS T W 2 WIDELY
DEPLOY$ 9 AN ORGANIZ,N >E 2+        #AAB
PROCUR$4
  O          ,A3EPT.E TE/+--,? IS
ESPECI,Y SUITA# = L>GE SCALE PROCURE;TS
": _M PRODUCTS MAY 2 9TEGRAT$ 96A
SOLU;N4 ,TE/+ %D VALIDATE ! SOLU;N AG/ !
A3ESSIBIL;Y /&>DS SPECIFI$ 9 ! 3TRACT4
,VALID,N (! TOTAL SOLU;N,8;S A3ESSIBIL;Y
IS CRUCIAL & 5D-US]S ) 4ABILITIES %D 2
9CLUD$ 9 ^! TE/S4
  O          ,A3ESSI# ,,ICT ,PUBLIC
,PROCURE;T ,TOOLKIT--,"! >E AT L1/ F\R
C.TRIES T H IMPLE;T$ ? APPROA*3  ,D5M>K1
,IREL&1 ,CANADA &! ,UNIT$ ,/ATES4  ,ALL
F\R TOOLKITS >E WEB-BAS$ APPLIC,NS & H
BE5 EVALUAT$ 0,9GE,I;NCLU.N!,EU4,+
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,PUBLIC PROCURE;T73
,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/PUBLIC
,++,+PROCURE;T
   



                         #B'D       #AAC
    ,PROMOT+ ASSI/IVE TE*NOLOGIES
  ,! T]M ,8,ASSI/IVE ,TE*NOLOGY0' 7,,AT7
IS CLOSELY RELAT$ TO ,85ABL+
TE*NOLOGY0'1 T IS TE*NOLOGY T 5A#S A3ESS
69=M,N1 -MUNIC,N OR ! 5VIRON;T4 ,IN ?
SEC;N WE W FOCUS ON ^? TE*NOLOGIES T 5A#
A3ESS 6O!R =MS ( TE*NOLOGY1 :E!R !Y 2
-PUT]S1 PH"OS1 DIGITAL ,,TV1 OR HOME OR
(FICE 3TROL SY/EMS4  ,WE W LOOK AT H[
ASSI/IVE TE*NOLOGIES 5A# & SUPPORT
,9DEP5D5T LIV+1 P]SONAL MOBIL;Y1 "W+ &
-MUNIC,N1 & F9,Y EXAM9E H[ ASSI/IVE
TE*NOLOGY C 2 IMPLE;T$ :IL/ 3SID]+ !
IMPORT.E ( PROCURE;T4

                             #B'D'A     
    ,"U/&+ NE$S
  ,2F 4CUSS+ ASSI/IVE TE*NOLOGIES 9
FUR!R DETAIL1 WE NE$ 6"U/& ! POT5TIAL
B>RI]S T TE*NOLOGY PRES5TS4
  ,++,+4          ,SEE+ ! SCRE5--,_M
P]SONS EXP]I;E PRO#MS ) SEE+ ! 4PLAY US$
0V>I\S =MS ( TE*NOLOGY RANG+ F SMALL
9CONV5I;ES 6A TOTAL B>RI]4
  ,++,+4          ,PHYSICAL A3ESS 6!
TE*NOLOGY--,SIMIL>LY1 PHYSICAL A3ESS
6TE*NOLOGY C PRES5T M OR LESS       #AAD
SEV]E *ALL5GES4 ,-PLETELY NEW =MS (
9T]FACE MAY 2 REQUIR$ F ALT]NATIVE PO9T+
DEVICES & KEYBO>DS 6T\* SCRE51 VOICE
RECOGNI;N OR ALT]NATIVE SY/EMS RELAT$
6MOVE;TS & GE/URES O!R ?AN ) \R H&S &
>MS1 S* Z EYES1 T;GUE OR H1D4
  ,++,+4          ,R1D+ & -MUNIC,N--,=
_M1 TRADI;NAL =MS ( TEXT >E 9 !MVS A
B>RI]4 ,= "S US]S X MAY 2 T C>E;L
SELEC;N (! %APE & SIZE ( TEXT W H AN
IMPACT ^U EASE ( R1D+ & LEGIBIL;Y1 =
O!RS1 BLOCKS ( TEXT MAY 2 5TIRELY
IMPOSSI# 6R1D1 &! ABIL;Y 6TRANSLATE TEXT
96O!R =MATS S* Z AUDIO OR GRAPHICAL
SYMBOLS MAY 2 ! ONLY WAY 65SURE T KEY
MESSAGES & 3CEPTS >E -MUNICAT$ & "U/OOD4
  ,IN A4I;N1 "! >E O!R NE$S T C IMPACT
^U ! ABIL;Y (A US] 6A3ESS ALL ! F1TURES
( TE*NOLOGY & DIGITAL 3T5T4  ,O!R
FACTORS 6TAKE 96A3.T 9 ? >EA 9CLUDE
ATT5;N 4ORD]S1 MEMORY DEFICIT1 &
DI6ICULTY 9 G5]ALIZ+ 9=M,N4




                                    #AAE
    #B'D'B      ,SOLU;NS 6MEET NE$S
  ,VI.N
  ,ALM ALL TE*NOLOGIES (F] A DEGREE (
ABIL;Y 6CU/OMIZE ! PRES5T,N ( VISUAL
9=M,N AC 6P]SONAL PREF];ES1 USU,Y EI
0MAK+ 9=M,N L>G] ON SCRE5 7MAGNIFIC,N7
OR 0REPLAC+ VISUAL \TPUT ) AUDIO OR
TACTILE =MS 7SCRE5-R1D+ OR ,BRL74
,SOLU;NS MAY AL 2 (F]$ )9 ! ,,OS & "! >E
A NUMB] ( FREE & OP5 S\RCE TE*NOLOGIES :
CD 5H.E ! OP]AT+ SY/EM4 ,EXAMPLES ( ^!
9CLUDE ,,NVDA = ,W9D[S & ,ORCA = ,L9UX4
  ,-M]CIAL SOLU;NS C (F] A SPECIFIC
SOLU;N S* Z MAGNIFIC,N OR SCRE5 R1D+1 B
9CR1S+LY !Y -B9E ^! F1TURES 6ALL[ US]S
6MIX & MAT* F1TURES 6MEET _! P]SONAL
NE$S1 E4G4 ,JAWS1 ,SUP]NOVA4
  ,PHYSICAL
  ,MEET+ ! PHYSICAL NE$S ( US]S W (T5
REQUIRE A -B9,N ( H>DW>E1 9 ! =M (
ALT]NATIVES 6! /&>D KEYBO>D OR M\SE1 &
S(TW>E 6ADJU/ ! WAY ! KEYBO>D _/ M\SE OR
ALT]NATIVE DEVICE RESPONDS 6AN AC;N4
,SOLU;NS )9 ! OP]AT+ SY/EM MAY AL 2
PROVID$1 ) FUR!R CU/OMIZ,NS 6! PLAT=M 2+
AVAILA# "? A RANGE ( FREE & OP5 S\RCE
SOLU;NS1 E4G4 ,DA%]1 ,,FXC          #AAF
,S(TW>E1 ,CLICK ;,N ,TYPE4
  ,"! >E A WIDE RANGE ( -M]CIAL & ?IRD
"PY SOLU;NS DESIGN$ 6ASSI/ ) EASE (
A3ESS4 ,P]SONS ) PHYSICAL IMPAIR;TS MAY
NE$ 6UTILIZE A RANGE ( SOLU;NS4  ,"S (
^! 9CLUDE T\*SCRE5S1 SWIT*+1 VOICE
RECOGNI;N1 ON-SCRE5 KEYBO>DS4
  ,R1D+ & -MUNIC,N 
  ,"! >E A NUMB] ( /&-AL"O DEVICES T >E
AVAILA# 6ASSI/ P]SONS ) DI6ICULTIES 9
R1D+ & WRIT+4 ,^! WD 9CLUDE ,VOICE
,\TPUT ,-MUNIC,N ,AIDS 7,,VOCA7 SUITA# =
P]SONS ) LL & NO SPEE* & R1D+ AIDS S* Z
;E-BOOK R1D]S1 OR SPELL+ AIDS = P]SONS )
R1D+ DI6ICULTIES S* Z DYSLEXIA4 ,TOOLS
6AM5D ! /YLE ( TEXT 9CLUDE ,RAPID,SET1
,WA%] & SS,OV]LAY4 ,SOLU;NS T ADD EXTRA
-PUT] TOOLS 6SUPPORT R1D+ 9CLUDE ,VU,B>1
,R1D,PL1SE1 ,NATURAL ,R1D] & ,BOOK,R1D]4
,"! >E1 9 A4I;N1 A NUMB] ( -M]CIAL &
PROPRIET>Y TOOLS T 5H.E ! -PUT] )
SPECIALIZ$ F1TURES4 ,^! 9CLUDE BO?
H>DW>E & S(TW>E TOOLS S* Z3
  ,++,+4          ,H>DW>E3 ,BOOK,C\RI]1
,DAISY ,R1D]S1 ,KURZWEIL ,R1D+ MA*9ES1
,EBOOK R1D]S2
  ,++,+4          ,S(TW>E3          #AAG
,TEXT,HELP ,R1D & WRITE ,CL>O,S(TW>E
,DRAGON ,NATUR,Y SP1K+4
  #B'D'C    ,H[ ,,AT SUPPORTS 9DEP5D5T
LIV+
  ,! V>I\S WAYS 9 : ,,AT SUPPORTS
9DEP5D5T LIV+ >E \TL9$ 2L4
  ,++,+4          ,TELEC>E--,9CR1S+LY1
SOCIAL C>E IS SEEK+ 65SURE T P]SONS )
4ABILITIES & OLD] P]SONS >E A# 6LIVE
9DEP5D5TLY )9 _! [N -MUNITIES4 ,TELEC>E
IS MADE UP (A NUMB] ( F1TURES2 "S >E
PASSIVE SY/EMS T MONITOR ! H1L? & WELL
2+ ( 9DIVIDUALS )\T _! ACTIVE 9VOLVE;T1
& O!RS >E M HI<LY 9T]ACTIVE & REQUIRE !
9TRODUC;N ( ASSI/IVE TE*NOLOGIES 6ALL[
9DIVIDUALS 6BE AN ACTIVE "PN] 9 _! [N
C>E PACKAGES4
  ,++,+4          ,PASSIVE MONITOR+--
,TELE-H1L? MONITOR+ IS ! COLLEC;N &
REVIEW ( PATI5T DATA =! PURPOSE ( H1L?
SUP]VI.N & MANAGE;T4 ,MONITOR+ ( H1L?
/ATUS1 ACTIVITIES & SYMPTOMS TAKES PLACE
"? AN 9T]ACTIVE MONITOR PLAC$ 9 !
PATI5T'S HOME & REMOTELY 3NECT$ 6A -PUT]
9 ! AG5CY (FICE1 R$UC+ UNNEC VISITS 6!
PHYSICIAN1 EM]G5CY C>E & HOSPITAL
READMIS.NS1 ALL ( : ALL[ BETT]      #AAH
H1L?1 GRT] PATI5T SATISFAC;N & IMPROV$
QUAL;Y ( LIFE4
  ,++,+4          ,ACTIVE C>E--
,9T]ACTIVE TELE-M$IC9E S]VICES PROVIDE
R1L-"T 9T]AC;NS 2T PATI5T & PROVID]1
69CLUDE PH"O 3V]S,NS1 ONL9E -MUNIC,N &
HOME VISITS4 ,_M ACTIVITIES S* Z HI/ORY
REVIEW1 PHYSICAL EXAM9,N1 PSY*IATRIC
EVALU,NS & OPH?ALMOLOGY ASSESS;TS C 2
3DUCT$ -P>ABLY 6^? D"O 9 TRADI;NAL FACE-
TO-FACE VISITS4 ,IN A4I;N1 ,8CL9ICIAN-
9T]ACTIVE0' TELE-M$IC9E S]VICES MAY 2
LESS CO/LY ?AN 9-P]SON CL9ICAL VISITS4 
  ,++,+4          ,5VIRON;TAL 3TROL--
,AL;GSIDE SOLU;NS T MEET H1L? & SOCIAL
NE$S1 E6ECTIVE 9DEP5D5T LIV+ MAY 2
DEP5D5T ^U ! ABIL;Y (! 9DIVIDUAL 6H
3TROL OV] _! IMM 5VIRON;T4 ,S* SY/EMS C
2 UTILIZ$ 6OP5 DOORS1 SWIT* ON
TELEVI.NS1 OP5 & CLOSE CURTA9S1 & 9 FACT
GIVE TOTAL 3TROL OV] ! LOCAL >EA4
,SOLU;NS 9 US]S0' HOMES1 OR EV5 9 !
"WPLACE1 C 2 9/ALL$ 65SURE T MAXIMUM
9DEP5D;E IS A*IEV$ )\T ! NE$ = ONGO+
P]SONAL SUPPORT F A C>]4
  ,++,+4          ,9T]NET USAGE--,= _M
P]SONS ) 4ABILITIES1 ! ABIL;Y       #AAI
65GAGE ) ALL (! ABV W 2 DEP5D5T ^U _!
ABIL;Y 69T]ACT FULLY "? ! 9T]NET4 ,!
FULL RANGE ( APPLIC,NS & ACTIVITIES T
P]SONS ) 4ABILITIES H ID5TIFI$ Z 2+ (
P]SONAL B5EFIT >E3 ;E-COMM]CE1 MESSAG+1
VOICE & VIDEO OV] ,,IP1 VIRTUAL R1L;Y1
COLLABOR,N & -MUNIC,N1 -MUN;Y ACTIV;Y &
ONL9E GAM+4
  ,++,+4          ,LEISURE & 5T]TA9;T--
,ASSI/IVE ,TE*NOLOGIES OP5 UP NEW
OPPORTUNITIES = LEISURE & 5T]TA9;T =
P]SONS ) 4ABILITIES1 & H;E 3TRIBUTE
SIGNIFICANTLY 6QUAL;Y ( LIFE4 ,! FOLL[+
>E EXAMPLES3
  O          ,BROADCA/ ,M$IA--,,BBC
I,PLAY] PROVIDES A3ESS 6A FULL RANGE (
,,BBC BROADCA/S "? AN ,9T]NET 3NEC;N1
ALL[+ US]S :O USE ASSI/IVE TE*NOLOGIES
63TROL _! VIEW+ "? ! USE ( ALT]NATIVE
KEYBO>DS OR PO9T+ DEVICES4 ,SL+BOX IS A
SY/EM = TRANSMITT+ & VIEW+ YR DIGITAL
,,TV OR YR HOME PLAY] REMOTELY1 F ANY":
9 ! _W4
  O          ,GAM+--,"! >E A3ESSI#
3TROLL]S = -PUT]S & GAME 3SOLES1 RANG+ F
MODIFI$ 3TROLL]S =! ,XBOX #CFJ OR
;,,PS#C 6SWIT* A3ESSI# GUIT>S =     #ABJ
,GUIT> ,H]O4
  O          ,>TS & CULTURE--,"! >E _M
ONL9E >T GALL]IES & MUSEUMS T C 2 BR[S$
ONL9E4 ,EXAMPLES 9CLUDE ! ,TATE
,COLLEC;N 9 ,LONDON1 ,L\VRE ONL9E F
,P>IS &! ,NEW ,YORK ,METROPOLITAN
,MUSEUM ( ,>T4
  O          ,MUSIC--,_M MUSIC COLLEC;NS
C 2 LI/5$ 6ONL9E1 9CLUD+ A HUGE COLLEC;N
"? TOOLS S* Z I,TUNES OR ,NAP/] &
,9T]NET RADIO4 ,SPECIALI/ TE*NOLOGY C
HELP MAKE ;MP#C PLAY]S A3ESSI#1 OR C (F]
OPPORTUNITIES 6P]=M & -POSE US+ AN
9/RU;T S* Z ! ,S.DB1M4

                             #B'D'D     
    ,H[ ,,AT SUPPORTS P]SONAL MOBIL;Y
  ,TE*NOLOGY IS 5ABL+ A M* WID] V>IETY (
US]S 6MAXIMIZE _! P]SONAL SAFETY4
,EXAMPLES ( S* TE*NOLOGIES 9CLUDE ,,GPS
SY/EMS S* Z ^? ON MOBILE PH"OS1 & LOCAL
USE ( ,,RFID TAGS 6-MUNICATE LOC,N-BAS$
9=M,N 6US]S ON A S+LE /REET OR CORN]4  
,SY/EMS S* Z ,WAYF9D] ALL[ BL US]S
6FOLL[ R\TES :ILE \ WALK+ 9 T[NS
0DIRECT+ !M 6A DE/9,N 0VOICE PROMPTS4
,P]SONS ) 4ABILITIES H %[N HI<      #ABA
DEM& = A3ESS 6F1TURES (A MOD]N MOBILE
PH"O4 ,S(TW>E S* Z ,8TALKS0'1 C\PL$ )
,SYMBIAN PH"OS1 >E GIV+ US]S A3ESS
6TALK+ M5US1 TEXTS & EV5 MOBILE WEB
BR[S+4  ,,RFID TAGS >E 2+ US$ 6-MUNICATE
9=M,N LOC,Y 6& F P]SONS ) 4ABILITIES
6(F] V LOCAL A3ESS4 ,,RFID TAGS >E 2+
US$ 6ID5TIFY LOC,NS 02+ EMB$D$ 9 !
PAVE;T &A US] )A RCVR IS GIV5 3/ANT
9=M,N AB LOC,N T C 2 -MUNICAT$ 6A LOC,N
DEVICE4 
  ,NEW TE*NOLOGIES PLACE AN AUG;T$ R1L;Y
SY/EM ONTO L[ CO/ DEVICES S* Z MOBILE
PH"OS4 ,! TE*NOLOGY LOCATES ! US] 9
SPACE1 & !N 0USE ( AN 9T]NAL -PASS "KS !
DIREC;N FAC$1 : C !N OV]LAY ! IMAGE F A
CAM]A ) DATA4 ,E>LY EXAMPLES 9CLUDE
LOC,N 9=M,N1 S* Z ": 6F9D ! NE>E/ "UGR.D
TRA9 /,N4

                            #B'D'E     
    ,H[ ,,AT SUPPORTS "W+
  ,H[ ,,AT SUPPORTS ! ABIL;Y 6"W C BE/ 2
ILLU/RAT$ "? A CASE /UDY F
,9GHTTPCCWWW4ABILITYNET4ORG4UK_/DD,+
,B>B>A ,H[>D1 ,DIRECTOR ( ,LEICE/]-BAS$
*>;Y1 ,MOSAIC1 0 LEFT )             #ABB
PHOTOS5SITIVE EPILEPSY AF A M9OR /ROKE4
,"W+ 9 A DIGITAL _W ( ,FLA% & ,FLICKR1
ADV]TS1 LOGOS & ICONS1 ,B>B>A F.D US+ A
,,PC 0 VIRTU,Y IMPOSSI#4 ,? 0 A HUGE
OB/ACLE4  ,FOLL[+ AN ASSESS;T ON ! PH"O1
,B>B>A 0 3V9C$ T A REMOTE ASSESS;T AT
HOME WD HELP4 ,! ASSESS;T RECOMM5D$ _M
*ANGES 6H[ %E US$ H] -PUT]1 L *ANG+ !
SCRE5 COL\R1 REMOV+ ALL IMAGES 7NO
PHOTOS1 NO FLA% PHOTOGRAPHY & NO FLA%+
CURSOR71 MAK+ H] -PUT] M* FA/] & 5ABL+
H] 6C>RY \ H] "W ACTIVITIES1 L S5D+ ;E-
MAIL1 T5D]+ = FUND+ BIDS ETC4 

                          #B'D'F ,REMOTE
    & HOME "W+
  ,NEW TE*NOLOGIES >E 5ABL+ US]S 6TAKE
"P 9 EMPLOY;T :IL/ REMA9+ AT HOME4 ,=
EXAMPLE1 ,SUSAN IS A TE*NOLOGICAL
ADVISOR = P]SONS ) 4ABILITIES4 ,%E F9DS
X DI6ICULT 6L1VE H] HOME1 B "? ! USE (
VOICE OV] ,,IP1 SCRE5 %>+ & COLLABOR,N
TOOLS1 %E IS A# 6"W E6ECTIVELY &
E6ICI5TLY F H] [N HOME4 ,H] ABIL;Y 6"W Z
"P (A T1M IS 5H.ED "? A WEB-BAS$ ,,CRM
SY/EM T ALL[S H] 65T] LIVE DATA & %>E T
) O!R MEMB]S ( H] T1M4              #ABC

                          #B'D'G     
    ,H[ ,,AT SUPPORTS -MUNIC,N
  ,-MUNIC,N HAS BE5 PROP]LY DEF9$ 9 !
,3V5;N ON ! ,"RS ( ,P]SONS ) ,4ABILITIES
Z A BASIC HUMAN "R4 ,= _M P]SONS
TE*NOLOGY 7NOTABLY ASSI/IVE TE*NOLOGY7
IS CRITICAL 9 IMPLE;T+ ? HUMAN "R4
  ,-MUNIC,N TAKES A V>IETY ( =MS1 B MO/
NOTABLY WE H *ALL5GES POS$ 0B>RI]S 6TEXT
& 6SPEE*4 ,P]SONS ) 3DI;NS L DYSLEXIA C
MAKE USE ( TOOLS L VOICE RECOGNI;N
S(TW>E OR S(TW>E L ;,PROLOQUO#B;ONGO
9/ALL$ ON A DEVICE L ! ,APPLE I,T\*1 :
5A#S US]S 6CR1TE S5T;ES 0T\*+ SEQU;ES (
SYMBOLS AVAILA# ON ! SCRE54 ,= _M US]S )
9TELLECTUAL OR COGNITIVE 4ABILITIES1
CLASSIC ;E-MAIL CLI5TS S* Z ,\TLOOK >E
SIMPLY TOO -PLEX4 ,6C.T] ?1 ;E-MAIL
S(TW>E F ,,RJ ,COOP] HAS BE5 DESIGN$ =
P]SONS ) COGNITIVE *ALL5GES1 VISUAL
IMPAIR;TS & PHYSICAL 4ABILITIES4 ,=!
US]1 X OP]ATES 9 A SEQU5TIAL MANN] )
PROMPTS S* Z ,8,:O WD Y L 6S5D ? TO80'
OR ,8,IF Y'D L 6SP1K YR MESSAGE1 Y C D T
"H0'4 ,R1D+ REQUIRE;TS >E SMALL Z !
S(TW>E HAS VOICE \TPUT 6SUPPORT     #ABD
USE4 ,! ;E-MAIL ,8"PN]0' 7! RECIPI5T OR
S5D]7 S5DS & RCVS MAIL )\T ANY SPECIAL
S(TW>E AT ALL4

                          #B'D'H     
    ,IMPLE;T+ ASSI/IVE TE*NOLOGIES
  ,! DI6]5T ASPECTS T NE$ 6BE 3SID]$
:ILE IMPLE;T+ ,,AT >E \TL9$ 2L4
  ,PROCURE;T
  ,KEY ISSUES 63SID] 9 PROCUR+ ASSI/IVE
TE*NOLOGIES C BROADLY 2 DIVID$ 96TWO
3SID],NS3
  ,++,+4          ,IS ! ASSI/IVE
TE*NOLOGY APPROPRIATE 6! NE$S (! US]7S78
  ,++,+4          ,DOES ! PLAT=M _/
9FRA/RUCTURE PROVID$ SUPPORT ASSI/IVE
TE*NOLOGIES8
   ,AN E6ECTIVE PROCURE;T MODEL C 2 BAS$
^U "S SIMPLE "QS3
  ,++,+4          ,DOES ! PROPOSAL MEET
RECOGNIZ$ /&>DS8
  ,++,+4          ,DOES X PASS YR TE/+8
  ,++,+4          ,W ! V5DOR -MIT
6-PLI.E8
  ,++,+4          ,IS "! AN A3EPTA#
9T]IM POSI;N8
  ,ASSESS;T MODELS                  #ABE
  ,TRADI;N,Y1 ASSESS;T HAS BE5 3DUCT$ EI
"? AN 9T]V5;N 0AN 9DIVIDUAL "? A P]SONAL
VISIT & ASSESS;T ( NE$S1 OR 0AN 9T]V5;N
F A MULTIDISCIPL9>Y T1M 9CLUD+ ,,AT
PR(ES.NAL1 SPEE* !RAPI/1 PHYSIO!RAPI/1
]GONOMI/ ETC4 ,9CR1S+LY1 H["E1 A M
/RUCTUR$ ESCALAT+ MODEL HAS EVOLV$ :
UTILIZES COLLABOR,N TE*NOLOGIES 6L1D 6AN
AGRE$ SOLU;N4 ,? HAS 9CLUD$ TELEPH"O
REVIEW1 ONL9E SELF-ASSESS;T & REMOTE
ASSESS;T US+ A LOAN BANK ( TE*NOLOGIES &
-MUNIC,N TOOLS1 9CLUD+ VOICE & VIDEO OV]
,,IP4 
  ,TRA9+ SOLU;NS
  ,SIMIL>LY1 X IS POSSI# 6EXPLORE AN
ESCALAT+ MODEL ( TRA9+ = ASSI/IVE
TE*NOLOGY US]S4 ,"! H BE5 A NUMB] ( L[
CO/ SOLU;NS = ? NE$ 9CLUD+ ! "W (
ORGANIZ,NS S* Z ,UC&O,,IT 9 ! ,UNIT$
,K+DOM1 ,DIGITAL ,UNITE1 ,TELEC5TRES4ORG
& ,TELEC5TRES-,EUROPE4 ,=MS ( TRA9+
DELIV]Y T H BE5 DEVELOP$ 6A4RESS NE$S
9CLUDE3
  ,++,+4          ,ONL9E LE>N+--,=
EXAMPLE1 ! ,U4,K4 ,,NGO ,ABILITY;,NET
HAS E/ABLI%$ A PORTAL 6A RANGE ( TRA9+
RES\RCES T >E AVAILA# ON DEM& AT    #ABF
,9GHTTPCCWWW4ABILITYNETTRA9+4ORG4,+
  ,++,+4          ,WEB9>S--,= EXAMPLE1 !
,AU/RALIAN ,,AT -PANY1 ,SPECTRONICS1 HAS
BE5 REGUL>LY RUNN+ WEB9>S 9TRODUC+ &
TRA9+ P]SONS ON SPECIFIC ASSI/IVE
TE*NOLOGIES OV] ! PA/ TWO YE>S4 ,A NUMB]
(! WEB9>S H BE5 RECORD$ & C 2 VIEW$ ON
DEM& AT  ,9GHTTPCCWWW4SPECTRONICS9OZ4COM
/ONL9ETRA9+4,+
  ,JO9T "W+ ACR SECTORS
  ,PUBLIC1 PRIVATE & VOLUNT>Y SECTORS
NE$ 6"W TGR1 (F]+ NI*E EXP]TISE &
EXP]I;E 6PRODUCE A S1M.S S]VICE 6US]S )
9DIVIDUAL NE$S4 ,= EXAMPLE1 ! ,U4,K4
GOV]N;T DE"P;T ,DEFRA "W$ ) ,,IBM &
,MICROS(T Z WELL Z ! ,,NGO ,ABILITY;,NET
65SURE T X FULLY -PLI$ ) BE/ PRACTICES =
4A#D T1M MEMB]S :5 R5EW+ CORPORATE
TE*NOLOGY4 ,! ,,NGO REVIEW$ ! -B9$
H>DW>E & ,VI/A PLAT=M 63FIRM T X PROVID$
A S.D BASIS = R1SONA# ADJU/;TS = 4A#D
EMPLOYEES & X REVIEW$ ! LI/ ( ASSI/IVE
TE*NOLOGIES T ,DEFRA _H 6PROVIDE A
B5*M>K ( SOLU;NS T CD 2 RECOMM5D$ &
SUPPORT$ ACR ! DE"P;T 9 ! FUTURE4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE     #ABG
VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT
WEBSITE 7,PROMOT+ ASSI/IVE TE*NOLOGIES73
,9GHTTPCCWWW4E,+-A3ESSIBILITYTOOLKIT4ORG
_/TOOLKIT_/PROMOT+,++,+ASSI/IVE,++,+TE*N
OLOGIES
   
   

                              #B'E   
    ,PROMOT+ A3ESSI# PRODUCT DEVELOP;T
    @& ,UNIV]SAL ,DESIGN
  ,? SEC;N DESCRIBES H[ POLICY &
LEGISL,N T PROMOTES & 9C5TIVIZES !
,UNIV]SAL ,DESIGN 7,,UD7 ( PRODUCTS C
HELP 6FULFIL A C.TRY'S A3ESSIBIL;Y
OBLIG,NS )9 ! ,,CRPD4 ,IN ! 3TEXT ( ?
3V5;N1 A3ESSIBIL;Y REF]S 6! EXT5T 6:
P]SONS 9 A SOCIETY C LIVE 9DEP5D5TLY &
"PICIPATE FULLY 9 ALL ASPECTS ( LIFE4
,DEVELOP+ LEGISL,N = PRODUCTS T
SU3ESS;LLY IMPROVES A3ESSIBIL;Y F/
REQUIRES A HOLI/IC "U/&+ (! 9T]AC;N 2T
A3ESSIBIL;Y1 BUSI;S ECONOMICS1 TE*NICAL
/&>DS1 & US] UPTAKE4 ,AN A3ESSI# PRODUCT
HAS ! FOLL[+ "*I/ICS3
  ,++,+4          ,UTIL;Y IS ! EXT5T 6:
! PRODUCT PROVIDES FUNC;NAL;Y T     #ABH
MEETS R1L US] NE$S1 S* Z ^? ASSOCIAT$ )
9DEP5D5T LIV+ & "PICIP,N 9 SOCIETY4
  ,++,+4          ,USABIL;Y IS ! EXT5T
6: ! PRODUCT C 2 US$ 0SPECIFI$ US]S
6A*IEVE SPECIFI$ GOALS ) E6ECTIVE;S1
E6ICI5CY & SATISFAC;N1 9 A SPECIFI$
3TEXT ( USE4
  ,++,+4          ,A3ESSIBIL;Y IS !
EXT5T 6: ! PRODUCT IS USA# 0P]SONS )!
WIDE/ RANGE ( CAPABILITIES4
  ,++,+4          ,DESIRABIL;Y IS !
EXT5T 6: [N]%IP & USE (! PRODUCT L1DS
6PL1SURE & SATISFAC;N4
  ,++,+4          ,AF=DABIL;Y IS ! EXT5T
6: ! P]CVD VALUE (! PRODUCT IS GRT] ?AN
XS P]CVD CO/ 6! US]S1 GIV5 _! AVAILA#
9COME4
  ,++,+4          ,VIABIL;Y IS ! EXT5T
6: ! SALE & MA9T5.E (! PRODUCT A*IEVES
SU3ESS =! CORRESPOND+ -PANY4
  ,++,+4          ,-PATIBIL;Y IS ! EXT5T
6: ! PRODUCT "WS TGR ) O!R DEVICES1 &
3=MS 6CURR5T TE*NICAL /&>DS1 GUIDEL9ES &
LAWS4
  ,C>E;L 3SID],N %D 2 TAK5 REG>D+ !
IMPACT ( ANY LEGISL,N ON ! EXI/+ BAL.E
2T ^! "*I/ICS4 ,= EXAMPLE1          #ABI
M&ATORY LEGISL,N T -PROMISES ! PRICE (A
PRODUCT W R$UCE XS PRODUC;N VOLUME1 :
R$UCES XS VIABIL;Y =! BUSI;S & "!=E
LIMITS ! POT5TIAL R1L-_W UPTAKE4 
  ,UNIV]SAL ,DESIGN
  ,IN ,>TICLE #B (! ,,CRPD1 ,UNIV]SAL
,DESIGN IS DEF9$ Z3 ,8! DESIGN (
PRODUCTS1 5VIRON;TS1 PROGRAMS & S]VICES
6BE USA# 0ALL P]SONS1 6! GRTE/ EXT5T
POSSI#1 )\T ! NE$ = ADAPT,N OR
SPECIALIZ$ DESIGN4 ,UNIV]SAL ,DESIGN % N
EXCLUDE ASSI/IVE DEVICES = "PICUL> GR\PS
( P]SONS ) 4ABILITIES ": ? IS NE$$40'
  ,)9 ,>TICLE #D7F71 ,/ATES ,"PIES >E
OBLIG$ 6PROMOTE ! RESE>* & DEVELOP;T (
UNIV]S,Y DESIGN$ GDS1 S]VICES1 EQUIP;T &
FACILITIES4 ,UNIV]SAL ,DESIGN HAS BE5
9CLUD$ 9 POLICY & LEGISL,N 9 _M C.TRIES
S* Z ,IREL&1 ,NORWAY1 ,SPA9 & ,JAPAN &
HAS BE5 ADOPT$ 0! ,C\NCIL ( ,EUROPE 9 XS
,4ABIL;Y ,AC;N ,PLAN4
  ,M CLOSELY ASSOCIAT$ ) PRODUCT
DEVELOP;T1 ! ,TRACE ,RESE>* & ,DEVELOP;T
,C5TRE PROVIDES A "PICUL>LY USE;L
DESCRIP;N =! ,UNIV]SAL ,DESIGN (
PRODUCTS1 : 9CLUDES TWO MAJOR -PON5TS3
  ,++,+4          ,DESIGN+          #ACJ
PRODUCTS S T !Y >E FLEXI# 5 6BE DIRECTLY
US$ 7)\T REQUIR+ ANY ASSI/IVE
TE*NOLOGIES OR MODIFIC,NS7 0P]SONS )!
WIDE/ RANGE ( ABILITIES & CIRCUM/.ES Z
IS -M]CI,Y PRACTICAL GIV5 CURR5T
MAT]IALS1 TE*NOLOGIES1 & K4
  ,++,+4          ,DESIGN+ PRODUCTS S T
!Y >E -PATI# )! ASSI/IVE TE*NOLOGIES T
MI<T 2 US$ 0^? :O _C E6ICI5TLY A3ESS &
USE ! PRODUCTS DIRECTLY4
  ,UNIV]SAL ,DESIGN PROCESS
  ,SU3ESS;L ,UNIV]SAL ,DESIGN REQUIRES
GETT+ X "R AT ! 3CEPT /AGE1 2C *ANGES
MADE LAT] 9 ! DEVELOP;T PROCESS MAY 2
PROHIBITIVELY DI6ICULT & EXP5SIVE4 ,!
SPECIFIC FOCUS = ,UNIV]SAL ,DESIGN IS ON
"U/&+ ! TRUE DIV]S;Y ( US] NE$S1 &
APPLY+ ? K 6BETT] 9=M DESIGN DECI.NS
TAK5 "?\T ! DEVELOP;T PROCESS4 ,!
DEVELOP;T PROCESS IS BRIEFLY DESCRIB$
2L4
  ,++,+4          ,EXPLORE3 :AT >E !
NE$S8  ,EXPLORATORY ACTIVITIES AIM
64COV] ! REQUIRE;TS =A PRODUCT T W MEET
! T>GETS ( UTIL;Y1 USABIL;Y1
A3ESSIBIL;Y1 DESIRABIL;Y1 AF=DABIL;Y1
VIABIL;Y & -PATIBIL;Y4 ,! NE$S (!   #ACA
/AKEHOLD]S1 ACTIVITIES RELAT$ 6! USE (!
PRODUCT & RELEVANT ISSUES ASSOCIAT$ )
DI6]5T USAGE 5VIRON;TS >E CAPTUR$ AT ?
/AGE4 ,! REQUIRE;TS ASSOCIAT$ ) DEVELOP+
A SOLU;N T IS F1SI# 6MANUFACTURE &
DELIV] =M "P (! BUSI;S NE$S4
  ,++,+4          ,CR1TE3 H[ C NE$S 2
MET8 ,CR1TIVE ACTIVITIES G5]ATE 3CEPTUAL
SOLU;NS T SATISFY ! NE$S ( US]S &(!
BUSI;S4 ,CR1TIV;Y C 2 /IMULAT$ 0SETT+ UP
A CULTURE ": ID1S C FL[ FREELY4 ,HAV+
G5]AT$ L>GE NUMB]S ( ID1S1 ^! C 2 GR\P$1
-B9$1 & "W$ UP 96A SMALL] NUMB] (
3CEPTS4 ,PHYSICAL OR VIRTUAL PROTOTYPES
( ^! 3CEPTS C 9VE/IGATE _! F1SIBIL;Y1
:ILE AL 5ABL+ FUR!R EVALU,N & REF9E;T4
  ,++,+4          ,EVALUATE3 H[ WELL >E
NE$S 2+ MET8 ,EVALUATIVE ACTIVITIES
PROVIDE EVID;E ON H[ WELL ! 3CEPTS MEET
! NE$S (! US]S &! BUSI;S1 & HELP 6PLAN !
NEXT /EPS4 ,! CRIT]IA = EVALUAT+ 3CEPTS
%D REFLECT A SUMM>IZ$ V].N (! NE$S LI/1
OR REQUIRE;TS SPECIFIC,N4 ,^! CRIT]IA W
LIKELY 9CLUDE CO/1 P]=M.E1 F1SIBIL;Y
ETC4 ,TYPICAL EVALU,N ACTIVITIES 9CLUDE
EXP]T APPRAISAL1 ROLE-PLAY+1 SIMUL,N &
US] 9VOLVE;T4 ,! NEXT /EPS MI<T 2   #ACB
6PLAN M EXPLOR,N1 M CR1TIV;Y1 M EVALU,N1
OR MOVE 6DETAIL$ DESIGN4
  ,++,+4          ,": DOES X ALL G WR;G8
,-MON PITFALLS = ,UNIV]SAL ,DESIGN >E3
  O          ,US] NE$S N SU6ICI5TLY
EXPLOR$1 "U/OOD1 OR -MUNICAT$4
  O          ,FIX,N ) EXI/+ SOLU;NS
9HIBITS CR1TIV;Y4
  O          ,EVALU,N O3URS AF ALL !
IMPORTANT DECI.NS H BE5 MADE4
  O          ,-MUNIC,N DI6ICULTIES T
O3UR DUE 6! DIV]SE RANGE ( BACKGR.DS
AM;G/ MEMB]S (! DESIGN T1M4

                             #B'E'A     
    ,3SID],NS = SPECIFY+1 9C5TIVIZ+ &
    IMPLE;T+ ,UNIV]SAL ,DESIGN
  ,_M GOV]N;TS ATTEMPT 6IMPROVE LEVELS (
A3ESSIBIL;Y = P]SONS ) 4ABILITIES
0REGULAT+ &_/OR 9C5TIVIZ+ ASPECTS (!
DESIGN PROCESS1 OR ASPECTS (! 5D
PRODUCT4  ,! S-CALL$ ,8C>ROT0' OR
,8/ICK0' APPROA*ES >E BRIEFLY EXAM9$ 2L4
  ,++,+4          ,REGUL,N--,GOV]N;T
OBLIG,NS 6E/ABLI% & 5=CE A3ESSIBIL;Y
REQUIRE;TS C 2 F.D 9 BUILD+ & ;E-
A3ESSIBIL;Y REGUL,NS1 ANTI-         #ACC
4CRIM9,NS LAWS & PUBLIC PROCURE;T
POLICIES4 ,! ,8/ICK0' APPROA* HAS 9 _M
9/.ES E6ECTIVELY "W$ 65=CE -PLI.E )
M9IMUM A3ESSIBIL;Y REQUIRE;TS4 ,"! >E
C]TA9 DRAWBACKS1 H["E1 S* Z FO/]+ A
CULTURE ( M9IMUM -PLI.E4 ,E4G41 X IS
DI6ICULT 6DECIDE A LAWSUIT BAS$ ON :E!R
! CORRESPOND+ US] EXP]I;E IS SU6ICI5TLY
DESIRA#4 ,AL1 X IS Q DI6ICULT 6REGULATE
-M]CIAL PRODUCTS ": ! NATURAL &
APPROPRIATE /RATEGY IS 6T>GET 9DIVIDUAL
PRODUCTS T[>DS SPECIFIC M>KET SEG;TS1
9EVITABLY EXCLUD+ O!RS4 ,_M 9ITIATIVES
N[ TRY 6PROMOTE ! ,SEV5 ,PR9CIPLES (
,UNIV]SAL ,DESIGN Z A HOLI/IC APPROA*
6EXT5D 2Y A3ESSIBIL;Y -PLI.E4 ,IN #BJJI
! ,C\NCIL ( ,EUROPE PUBLI%$ ,A*IEV+
,FULL ,"PICIP,N ,"? ,UNIV]SAL ,DESIGN Z
A GUIDE = ,MEMB] ,/ATES 6PROMOTE
"PICIP,N 9 SOCIETY = ALL 9DIVIDUALS4
  ,++,+4          ,9C5TIVIZ,N--,AN
ALT]NATIVE ,8C>ROT0' APPROA* PROMOTES !
BUSI;S CASE & M>KET POT5TIAL = DESIGN+
PRODUCTS ?AN >E A3ESSI# & USA# 6A WID]
RANGE ( P]SONS1 BAS$ ON GLOBAL TR5DS
ASSOCIAT$ ) AGE+ & 4ABIL;Y1 & *ANG+
CULTURAL P]SPECTIVES4 ,_M -PANIES   #ACD
7L ,BRITI% ,TELECOM7 T H PRIORITIZ$
,UNIV]SAL ,DESIGN 9 _! "W >E REPORT+
IMPROV$ CU/OM] SATISFAC;N1 L[] SUPPORT
CO/S & IMPROV$ PR(ITABIL;Y4 ,IN A4I;N
6PROMOT+ ! B5EFITS ( ,UNIV]SAL ,DESIGN1
GOV]N;T BODIES C FUR!R 9C5TIVIZE !
DESIGN ( M A3ESSI# PRODUCTS "? _! [N
PROCURE;T /RATEGIES4 ,YET ANO!R /RATEGY
= 9CR1S+ ! UPTAKE ( ,UNIV]SAL ,DESIGN
PROMOTES 9C5TIVE /RATEGIES )9 -M]CIAL
ORGANIZ,NS T REW>D ,UNIV]SAL ,DESIGN
PR9CIPLES1 9 3TRA/ 6! POPUL> APPROA* (
M1SUR+ EMPLOYEE'S P]=M.E SOLELY AC
6PROJECT CO/S PRIOR 6LAUN*4

                             #B'E'B     
    ,ACTIVITIES ( /&>DS BODIES RELEVANT
    6,UNIV]SAL ,DESIGN
  ,3SID]+ A WID] REMIT ( 5SUR+ SAFETY1
-PATIBIL;Y ( SY/EMS1 /&>D 9T]FACES &
3SUM] PROTEC;N1 REPRES5TATIVES F 9DU/RY1
& N,NAL & 9T]N,NAL /&>DS BODIES1 H "W$
6E/ABLI% A3ESSIBIL;Y & USABIL;Y
REQUIRE;TS = PRODUCTS & S]VICES4
,FUR!RMORE1 /&>DS ORGANIZ,NS H DEVELOP$
& PROMOT$ GUIDEL9ES = 9CLUD+ & REPRES5T+
! NE$S ( OLD] P]SONS & P]SONS )     #ACE
4ABILITIES 9 /&>DS DEVELOP;T 7E4G4
,,ISO_/,,IEC ,GUIDE #GA74 ,F A UNIV]SAL
OR A3ESSI# DESIGN BASIS ^! GUIDES LAY\T
AN ]GONOMIC ME?OD = ALIGN+ HUMAN DATA1
ABILITIES & LIMIT,NS )! ASSOCIAT$ DESIGN
FACTORS1 "!BY A4RESS+ ! NEGATIVE
3SEQU;ES EXP]I5C$ F DESIGN EXCLU.N

                             #B'E'C     
    ,HI<] $UC,N 5G9E]+ CURRICULA
  ,UNIV]SAL ,DESIGN %D 2 9CLUD$ 9 !
,,ICT 5G9E]+ CURRICULA 2C )\T AW>E;S (!
ISSUES1 &! CORRESPOND+ $UC,N 9 ME?ODS &
TE*NIQUES ( ,UNIV]SAL ,DESIGN1 FUTURE
5G9E]S W UN"K+LY 9CORPORATE IMP$I;TS 9
EXI/+ & -+ TE*NOLOGIES4 ,FUR!RMORE1 X M/
2 BORNE 9 M9D T EXI/+ 5G9E]S AL H A DEM&
= ,UNIV]SAL ,DESIGN TRA9+1 ?US !Y C COPE
)! NE$S ( ^? US]S 9 _! PR(ES.NAL
5VIRON;TS4
  ,CURRICULUM DESIGN IS AL 2COM+ A KEY
ISSUE 2C (! H>MONIZ,N EF=TS O3URR+ 9 "S
"PS (! _W1 L ! ,BOLOGNA AGREE;T 9 !
,EUROP1N ,UNION4 ,! ,I,D,CNET PROJECT 
CLASSIFI$ ! NEC K & SKILL SETS NEC
6DESIGN ,UNIV]SAL ,DESIGN CURRICULA1 AF
?OR\< RESE>* ON EXI/+ 9ITIATIVES    #ACF
& 9T]AC;N ) 9T]E/$ "PIES L HI<] $UC,N
9/ITU;NS &! 9DU/RY4 ,! KEY SETS ID5TIFI$
;WERECC#C
  #A4         ,UNIV]SAL ,DESIGN AW>E;S
  #B4         ,:Y ,UNIV]SAL ,DESIGN8 
,E?ICAL1 LEGAL & -M]CIAL 3SID],NS2
  #C4         ,9T]P]SONAL SKILLS =
T1M"W2
  #D4         ,A3ESSI# 3T5T3 K AB
DOCU;TS & MULTIM$IA2
  #E4         ,A3ESSI# 9T]AC;N3 9PUT &
\TPUT2
  #F4         ,NEW P>ADIGMS ( 9T]AC;N2
  #G4         ,US]-C5T]$ DESIGN2
  #H4         ,APPLIC,N DOMA9S & RESE>*4
  ,Z M5;N$ E>LI]1 "! IS N ONLY A NE$
6TRA9 FUTURE PR(ES.NALS1 B 6PROVIDE
TRA9+ 6ACTIVE 5G9E]S 9 DI6]5T ASPECTS (
,UNIV]SAL ,DESIGN4 ,! TRA9+ M/ 2 TAILOR$
6DI6]5T TYPES ( US]S TYPIC,Y F.D 9 !
9DU/RY1 &) DI6]5T LEVELS ( GRANUL>;Y4 ,!
TAXONOMY ( TOPICS LI/$ = HI<] $UC,N
9/ITU;NS IS 2+ ADAPT$ 6! 9DU/RY NE$S "U
! SCOPE (! ,DF,A6E,9CLU.N PROJECT   & W
2 /&>DIZ$ 9 A ,,C5 ,"W%OP
;,AGREEMENTDD#D4
  ,=A FULL LI/ ( CIT,NS1 REF];ES    #ACG
& USE;L RES\RCES RELAT$ 6? TOPIC1 PL1SE
VISIT ! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT
WEBSITE 7,PRODUCT DEVELOP;T &
;DESIGNGGCC#E
 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/PRODUC
T,++,+DEVELOP;T,++,+&,++,+DESIGN

                           #B'F   
    ,9T]N,NAL COOP],N
  ,9T]N,NAL COOP],N IS AN IMPORTANT
-PON5T ( N,NAL ;E-,A3ESSIBIL;Y POLICIES
& PROGRAMS4  ,TE*NOLOGY PRODUCTS &
S]VICES >E DEVELOP$ & M>KET$ ON A GLOBAL
BASIS &A NUMB] ( 9T]N,NAL 9/ITU;NS1
9DU/RY ASSOCI,NS1 & ,/&>D ,DEVELOP;T
,ORGANIZ,NS >E 9VOLV$ 9 ! PROCESS (
DEF9+ A3ESSIBIL;Y /&>DS1 PROMOT+ RESE>*
& DEVELOP;T & TE*NICAL EX*ANGES =
A3ESSI# & ASSI/IVE TE*NOLOGIES4
  ,? SEC;N W F/ \TL9E ! ,,CRPD 4P5S,NS
ON 9T]N,NAL COOP],N & !N DESCRIBE V>I\S
ONGO+ 9T]N,NAL COOP],N ACTIVITIES1
SPECIFIC,Y ) REF];E 6! ,EUROP1N ,UNION1
O!R REGIONAL COOP],NS &! ,UNIT$ ,/ATES4

                                    #ACH
    #B'F'A      ,3V5;N 4POSI;NS
  ,TWO REF];ES 9 ! TEXT (! ,3V5;N ON !
,"RS ( ,P]SONS ) ,4ABILITIES A4RESS
9T]N,NAL COOP],N & /&>DIZ,N4 ,! ,3V5;N 9
XS PREAM# RECOGNIZES ,8! IMPORT.E (
9T]N,NAL COOP],N = IMPROV+ ! LIV+ 3DI;NS
( P]SONS ) 4ABILITIES 9 E C.TRY1
"PICUL>LY 9 DEVELOP+ C.TRIES'''0' ,X AL
E/ABLI%ES ! GR.DS1 9 XS ,>TICLE #CB ON
,9T]N,NAL ,COOP],N1 = PROACTIVE EX*ANGES
,8FACILITAT+ COOP],N 9 RESE>* & A3ESS
6SCI5TIFIC & TE*NICAL K40'   
  ,! SECOND REF];E1 9 ,>TICLE #I ON
,A3ESSIBIL;Y1 SPECIFIES T ,8,/ATES
,"PIES % AL TAKE APPROPRIATE M1SURES
6DEVELOP1 PROMULGATE & MONITOR !
IMPLE;T,N ( M9IMUM /&>DS & GUIDEL9ES =!
A3ESSIBIL;Y ( FACILITIES & S]VICES OP5
OR PROVID$ 6! PUBLIC0' ,>TICLE #I'B
7;A74
  ,GIV5 ! GLOBAL NATURE ( ,,ICT M>KETS
&! 9T]N,NAL SCOPE ( MO/ ,,ICT V5DORS0'
ACTIVITIES1 PROMOT+ 9T]N,NAL /&>DS >E AN
ESS5TIAL SU3ESS FACTOR = ,/ATES ,"PIES
IMPLE;T+ ,,ICT A3ESSIBIL;Y & ASSI/IVE
TE*NOLOGY PROGRAMS & POLICIES4  ,/&>D
SETT+ HAS ALR BE5 4CUSS$ E>LI] 9    #ACI
? *APT]2 9T]N,NAL COOP],N IS DESCRIB$
2L4

                            #B'F'B     
    ,EUROP1N ,UNION
  ,GIV5 ! /R;G 3V]G;E ( OBJECTIVES 2T !
OV]ALL ,,EU ,4ABIL;Y ,/RATEGY &! ,3V5;N1
! ,-MIS.N 3SID]S T ISSUES RELAT+ 6!
IMPLE;T,N (! ,3V5;N AT ,,EU LEVEL %D 2
TACKL$ 9 ! FRAME"W (! ROLL+ ,,EU ,AC;N
,PLAN ON MA9/R1M+ 4ABIL;Y4 ,ALL ! ,,EU
,MEMB] ,/ATES &! -MUN;Y H SIGN$ ! ,3V5;N
& #AG ,MEMB] ,/ATES SIGN$ ! ,OP;NAL
,PROTOCOL4 ,AU/RIA1 ,HUNG>Y1 ,SPA91
,G]_M1 ,SW$51 & ,SLOV5IA H ALR RATIFI$
BO? ! ,3V5;N &! ,OP;NAL ,PROTOCOL4 ,!
PROCESS ( 3CLUD+ ! ,3V5;N 0! ,EUROP1N
,UNION IS "UWAY4
  ,! ,EUROP1N ,UNION HAS SPECIFIC ;E-
,A3ESSIBIL;Y PROGRAMS & POLICIES 9
MATT]S ( 9=M,N SOCIETY & ;E-9CLU.N1
EMPLOY;T & PUBLIC PROCURE;T4 ,ESPECI,Y 9
! CASE (! LATT]1 ! ,,EU ISSUES ,M&ATE
#CGF 6,EUROP1N ,/&>DS ,ORGANIZ,NS
6PROVIDE ! F.D,N =A ,EUROP1N ,PUBLIC
,PROCURE;T POLICY & PRACTICE = A3ESSI#
,9=M,N & ,-MUNIC,N ,TE*NOLOGIES4    #ADJ

                             
    #B'F'C      ,O!R REGIONAL CO-OP],NS
   ,"S REGIONAL COOP],N DETAILS >E
DESCRIB$ BRIEFLY 9 ? SEC;N4
  ,++,+4          ,N,NAL ,9=M,N ,SOCIETY
,AG5CY 7,,NIA7--,XS ROLE IS 63T9UE 9
ADVANC+ & ACTIVAT+ _W-CLASS K1 9=M,N &
9FRA/RUCTURE 6A HI<] LEVEL1 BRIDG+ ANY
DIGITAL DIVIDE & PREV5T+ ADV]SE E6ECTS :
MAY O3UR DUR+ ! PROCESS1 :ILE IMPROV+
9=M,N CULTURE4
  ,++,+4          ,UNIT$ ,N,NS ,ECONOMIC
& ,SOCIAL ,-MIS.N = ,ASIA &! ,PACIFIC
7,,UN ,,ESCAP7 IS ! REGIONAL DEVELOP;T
>M (! ,UNIT$ ,N,NS =! ,ASIA-,PACIFIC
REGION4 ,,UN ,,ESCAP E/ABLI%$ 9 #BJJB !
,BIWAKO ,FRAME"W ON ,8,PROMOT+ AN
9CLUSIVE1 B>RI]-FREE & "RS-BAS$ SOCIETY
= P]SONS ) 4ABILITIES 9 ! ,ASIAN &
,PACIFIC REGION 9 ! TW5TY-F/ C5TURY0' :
9CLUDES SPECIFIC GUIDEL9ES = ,,ICT
A3ESSIBIL;Y 7,>TICLE #F74  ,X AL EXT5D$
! ,ASIAN & ,PACIFIC ,DECADE ( ,4A#D
,P]SONS1 #AIIC-#BJJB1 = ANO!R DECADE1
#BJJC-#BJAB4
  ,++,+4          ,DYNAMIC          #ADA
,COALI;N ON ,A3ESSIBIL;Y & ,4ABIL;Y
7,,DCAD7 0 E/ABLI%$ 0! ,9T]N,NAL
,TELECOMMUNIC,N ,UNION'S ,TELECOMMUNIC,N
,/&>DIZ,N ,SECTOR 7,,ITU-;,T7
6FACILITATE 9T]AC;N 2T RELEVANT BODIES &
5SURE T ,9=M,N & ,-MUNIC,NS ,TE*NOLOGIES
7,,ICT7 A3ESSIBIL;Y & TOOLS 6FACILITATE
X >E 9CLUD$ 9 ! KEY DEBATES >.D ,9T]NET
GOV]N.E4
  ,++,+4          ;,G#C;ICT1 ,GLOBAL
,9ITIATIVE = ,9CLUSIVE ,9=M,N &
,-MUNIC,N ,TE*NOLOGIES IS A FLAG%IP
ADVOCACY 9ITIATIVE ( ,,UNGAID1 ! ,UNIT$
,N,NS ,GLOBAL ,ALLI.E = ,,ICT &
,DEVELOP;T & IS A NON-PR(IT ORGANIZ,N
EXCLUSIVELY D$ICAT$ 6FACILITAT+ !
IMPLE;T,N >.D ! _W (! ,DIGITAL
,A3ESSIBIL;Y PROVI.NS (! ,3V5;N ON !
,"RS ( ,P]SONS ) ,4ABILITIES4  ,X IS
SUPPORT$ 09DU/RY1 ,4A#D ,P]SONS
,ORGANIZ,NS1 ACADEMIA1 9T]N,NAL /&>DS
DEVELOP;T ORGANIZ,NS & PUBLIC SECTOR
5TITIES 9 *>GE ( PROMOT+ ;E-,A3ESSIBIL;Y
9 _! RESPECTIVE REGIONS OR C.TRIES4 
  ,++,+4          ,,POETA--,"PN]%IP 9
,OPPORTUNITIES = ,EMPLOY;T "? ,TE*NOLOGY
9 ! ,AM]ICAS--,OP]AT+ ACR           #ADB
,>G5T9A1 ,COLOMBIA1 ,DOM9ICAN ,REPUBLIC1
,ECUADOR1 ,EL ,SALVADOR1 ,GUATEMALA1
,HONDURAS1 ,MEXICO1 ,PANAMA1 ,P]U &
,V5EZUELA1 ,,POETA IS A JO9T V5TURE 2T
,MICROS(T &! ,ORGANIZ,N ( ,AM]ICAN
,/ATES 7,,OAS71 PROVID+ TE*NOLOGICAL JOB
RETRA9+ & JOB PLACE;T ASSI/.E 6Y\? &
ADULTS ) 4ABILITIES4

                             
    #B'F'D      ,U4,S4 ,,TEITAC
  ,! ,U4,S4 ,A3ESS ,BO>D IS RESPONSI# =
OV]SEE+ ! IMPLE;T,N ( ,U4,S4 LEGISL,N ON
A3ESSIBIL;Y4  ,! ,BO>D HAS AN ADVISORY
-MITTEE1 ,TELECOMMUNIC,NS & ,ELECTRONIC
& ,9=M,N ,TE*NOLOGY ,ADVISORY ,-MITTEE
7,,TEITAC7 : REVIEWS XS /&>DS &
GUIDEL9ES & RECOMM5DS *ANGES4  ,!
-MITTEE,8;S MEMB]%IP 9CLUDES
REPRES5TATIVES F 9DU/RY1 4ABIL;Y GR\PS1
/&>D-SETT+ BODIES 9 ! ,UNIT$ ,/ATES &
ABROAD1 & GOV]N;T AG5CIES1 AM;G O!RS4
,IN ! _S ( 9T]N,NAL COOP],N1 ! ,A3ESS
,BO>D AL 9CLUDES REPRES5TATIVES F !
,EUROP1N ,-MIS.N1 ,JAPAN1 ,CANADA1 &
,AU/RALIA4 ,"PICIP,N ( REPRES5TATIVES F
,9T]N,NAL ORGANIZ,NS 9 ,,TEITAC     #ADC
DELIB],NS 3TRIBUT$ 6FO/]+ A DIALOGUE ON
;E-,A3ESSIBIL;Y /&>DS = PUBLIC PROCURE;T
Z WELL Z A GLOBAL APPROA* 6POLICY MAK+ &
PUBLIC PROCURE;T Z X RELATES 6;E-
,A3ESSIBIL;Y /&>DS4 
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,9T]N,NAL COOP],N73
 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/9T]N,N
AL,++,+COOP],N
   
   

                      #C         
             ,SOLU;NS T ,"W

   
  ,? *APT] W EXPLORE EXI/+ B>RI]S 6;E-
A3ESSIBIL;Y1 AL;G )A SURVEY ( PRES5T
/RATEGIES & SOLU;NS EMPLOY$ 9 EA*
RESPECTIVE TE*NOLOGICAL >EA4 
,A3ESSIBIL;Y SOLU;NS COV]$ W 9CLUDE ALL
RELEVANT SECTORAL & GOV]N;TAL TE*NICAL
/&>DS & GUIDEL9ES1 Z WELL Z LEGAL
REGUL,NS4  ,TE*NOLOGY >1S COV]$     #ADD
9CLUDE WIRE.S PH"OS1 RADIOS1 TELEVI.NS1
REMOTE 3SOLES1 WEBSITES1 P]SONAL -PUT]S1
S(TW>E1 ELECTRONIC KIOSKS1 BROADB&
S]VICES1 & PUBLI%$ "WS4
   

                           #C'A   
    ,WIRE.S PH"OS
  ,) OV] F\R BILLION SUBSCRIB]S _WWIDE1
WIRE.S PH"OS H 2COME ! MO/ UBIQUIT\S
,,ICT PLAT=M >.D ! _W ) SUB/ANTIAL
P5ETR,N 9 BO? DEVELOP$ & EM]G+ M>KETS4 
,? RAPID DEVELOP;T ( WIRE.S TELEPHONY 7&
WIRE.S-5A#D -PUT+7 HAS PROVID$ P]SONS )
4ABILITIES )A SUB/ANTIAL IMPROVE;T 9 _!
FUNC;NAL CAPAC;Y2 NO L;G] D BL & VISU,Y
IMPAIR$ P]SONS NE$ 6LOCATE A PUBLIC
TELEPH"O KIOSK :ILE :EEL*AIR US]S NO
L;G] NE$ 6/RU7LE ) 9A3ESSI# KIOSKS4 ,D1F
P]SONS H EMBRAC$ TEXT MESSAG+ ALL OV] !
_W1 OP5+ AN 5TIRELY NEW WAY 6-MUNICATE )
O!RS4 ,ELD]LY & P]SONS ) 4ABILITIES C
A3ESS SIMPLE EM]G5CY CALL PROC$URES4 
,WIRE.S 7CELL OR MOBILE7 PH"OS >E
PORTA#1 P]SONALIS$ & ALW ON = "W1
LEISURE & EM]G5CIES4
                                    #ADE
  ,:ILE CRITICAL A3ESSIBIL;Y ISSUES
A6ECT$ ! E>LY G5],NS ( H&SETS1 ?REE
FACTORS H DRIV5 SUB/ANTIAL PROGRESS 9
H&SET A3ESSIBIL;Y3 
  ,++,+4          ,! 9CR1S+ AVAILABIL;Y
( 5H.ED PROCESS+ P[] = H&SETS AL;G )
9NOVATIVE S(TW>E HAS IMPROV$ ! US]
9T]FACE ) F1TURES S* Z VOICE RECOGNI;N
OR TEXT 6SPEE*4 
  ,++,+4          ,PRESSURE F US] GR\PS
& REGULATORS 6SOLVE ISSUES L HE>+ AID
-PATIBIL;Y & VISU,Y 9A3ESSI# H&SETS4
  ,++,+4          ,WIRE.S OP]ATORS 9
SATURAT$ M>KETS H R1LIZ$ T P]SONS )
4ABILITIES & ELD]LY P]SONS REPRES5T A
L>GE UNTAPP$ M>KET4
   
  ,A3ESSI# H>DW>E & S(TW>E IS AVAILA# TD
: C A4RESS ! NE$S ( US]S ) V>I\S TYPES (
IMPAIR;TS3 VISUAL1 COGNITIVE1 HE>+1
SPEE* & PHYSICAL4 ,"S EXAMPLES >E GIV5
2L3
  ,++,+4          ,ADJU/A# 4PLAY SETT+S
S* Z FONT SIZE OR COL\R 3TRA/ = VISU,Y
IMPAIR$ P]SONS4
  ,++,+4          ,PICTORIAL A4RESS
BOOKS 73TA9+ AN IMAGE (! P]SON 2S   #ADF
_! "N & PH"O NUMB]7 = P]SONS ) COGNITIVE
4ABILITIES 6USE CELL PH"OS4 
  ,++,+4          ,A RANGE ( S]VICES
9CLUD+ ,,SMS TEXT MESSAGES & SIGN
LANGUAGE VIA VIDEO CALLS 7ON #C,G
NET"WS7 = D1F P]SONS4
  ,Z TE*NOLOGY 3T9UES 6EVOLVE1 MOBILE
PH"OS & HI< 5D ,P]SONAL ,DIGITAL
,ASSI/ANTS 7,P,D,AS7 2COME A PRIME
PLAT=M = ASSI/IVE TE*NOLOGY 0PROVID+
A4I;NAL FUNC;NALITIES N TRADI;N,Y
AVAILA# ON PH"OS1 S* Z EASY 6USE EM]G5CY
KEYS1 9TEGRAT$ ,,GPS = GEO-POSI;N+1 TEXT
SCANN+ CAPABILITIES ) OPTICAL "*
RECOGNI;N 6R1D DOCU;TS AL\D ) TEXT
6SPEE* S(TW>E1 OR A M9I ,DAISY R1D] 6R1D
D[NLOAD$ BOOKS AL\D4 ,= SPECIFIC 3DI;NS
S* Z H>D ( HE>+ US]S1 B"O 3DUC;N
6TRANSMIT S.DS 6! 9N] E> IS AVAILA#4 
,FUR!RMORE1 0US+ #C,G 3NECTIV;Y1 AL;G )
,WI-,FI & ,BLUETOO? TE*NOLOGIES1 SM>T
PH"OS W LIKELY 2COME PLAT=MS ( *OICE
65H.E PROXIM;Y & MOBIL;Y S]VICES =
P]SONS ) 4ABILITIES4 
   
  ,CU/OM]S ) 4ABILITIES1 H["E1 REQUIRE
D$ICAT$ CU/OM] SUPPORT S]VICES )    #ADG
TRA9$ P]SONNEL 6TAKE FULL ADVANTAGE ( ^?
NEW F1TURES4  ,CURR5TLY ? IS AVAILA#
ONLY 9 "PS ( ,EUROPE & ,JAPAN4 ,AL1 ONLY
A FEW OP]ATORS L ,,NTT ,DO,CO,MO1
,ORANGE OR ,,[email protected]&,T ,WIRE.S H A3ESSI#
S]VICES S* Z ,BRL 9VOICES OR D$ICAT$
REMOTE PH"O SUPPORT4
   

                        #C'B    ,RADIOS
  ,! EQUIP;T A P]SON USES 6LI/5 6RADIO
DEP5DS ON ! TRANSMIS.N M$IUM4 ,=
T]RE/RIAL RADIO BROADCA/S1 X MAY 2 AN
9TEGRAT$ RADIO SET OR A SEP>ATE RADIO
TUN] ATTA*$ 6AN AUDIO SY/EM )A REMOTE
3TROL4 ,= RADIO A3ESS$ "? CA#1 SATELLITE
OR T]RE/RIAL TELEVI.N1 ! EQUIP;T 3SI/S
(A TELEVI.N & "S"TS A SEP>ATE RCVR 9 !
=M (A ,8SET-TOP BOX'4 ,= ,9T]NET OR
MOBILE RADIO1 X IS A ,,PC OR H&HELD
DEVICE RUNN+ A S(TW>E APPLIC,N OR A3ESS+
A WEBSITE4
   
  ,:AT"E ! TYPE ( RADIO1 ! LI/5] HAS
6USE A MIX ( H>DW>E 74PLAYS1 BUTTONS1
DIALS1 CA#S1 ETC47 & S(TW>E 7M5US1
S*$ULE GUIDES1                      #ADH
PAUSE_/REW9D_/RECORD FUNC;NS1 ETC474 ,?
EQUIP;T C "S"TS 2 V DI6ICULT 6USE =
P]SONS ) VISUAL OR PHYSICAL 4ABILITIES &
MAY NE$ ADJU/;TS 6MAKE X A3ESSI#4 ,"S
EXAMPLES FOLL[4
  ,++,+4          ,P]SONS ) VISUAL
IMPAIR;TS MAY REQUIRE EQUIP;T ) CLE>LY
LABELL$ BUTTONS T C 2 4T+UI%$ 0T\*1
ADJU/A# 4PLAY SETT+S 69CR1SE ! SIZE1
B"R;S OR 3TRA/ ( 4PLAY$ TEXT OR H X
SPOK5 \ 9 A SYN!TIC VOICE4
  ,++,+4          ,P]SONS :O H POOR GRIP
OR DEXT];Y MAY NE$ L>G] WELL-SPAC$
3TROLS T >E EASY 6LOCATE & OP]ATE )
M9IMAL /R5G? & MOVE;T1 S* Z A REMOTE
3TROL T C 2 LAID ON A FLAT SURFACE &
OP]AT$ US+ "O H&4
  ,++,+4          ,P]SONS ) COGNITIVE
IMPAIR;TS NE$ EQUIP;T T IS EASY 6UNPACK
& SET UP & EASY 6LE>N & USE4
  ,++,+4          ,= ,9T]NET OR MOBILE
RADIO1 P]SONS ) 4ABILITIES W NE$ !
APPLIC,NS OR WEBSITES 6BE -PATI# )!
ASSI/IVE H>DW>E & S(TW>E !Y USE 6OP]ATE
_! ,,PC OR MOBILE DEVICE4
  ,AC 6! 3SUM] TE/ 3DUCT$ 0! ,,UK
,RESE>* ,9/ITUTE = ,3SUM] ,A6AIRS   #ADI
7,,RICA71 ! RADIO MODEL ,8,ROB]TS ,,RD-
#H,,BW ,DUET0' HAS BE5 RECOGNIZ$ Z EASY
6USE 0BL & "PI,Y SI<T$ P]SONS1 & AL ^? )
LIMIT$ DEXT];Y OR /R5G?4 ,X IS 3SID]$ 6H
GD RECEP;N1 IS EASY 6TUNE Z X HAS A
4T9CTIVE ROT>Y DIAL1 FIVE L>GE ILLUM9AT$
PRESS] BUTTONS1 A L>GE 4PLAY & ALL[S
US]S 6TUNE 9 AUTOMATIC,Y 6/,NS Z !Y >E
SCROLL$ "?4
   

                            #C'C   
    ,TELEVI.N
  ,"! >E TWO ASPECTS ( TELEVI.N ":
A3ESSIBIL;Y 3SID],NS >ISE = VIEW]S )
4ABILITIES--! EQUIP;T &! PROGRAMME
3T5T4  ,F/1 ! EQUIP;T A P]SON USES 6WAT*
TELEVI.N DEP5DS ON ! TRANSMIS.N M$IUM4
,= CA#1 SATELLITE OR T]RE/RIAL TELEVI.N1
! EQUIP;T 3SI/S (A TELEVI.N1 "S"TS A
SEP>ATE RCVR 9 ! =M (A ,8SET-TOP BOX0'1
&A REMOTE 3TROL4 ,= ,9T]NET OR MOBILE
TELEVI.N1 ! EQUIP;T IS A ,,PC OR H&HELD
DEVICE RUNN+ A S(TW>E APPLIC,N OR A3ESS+
A WEBSITE4
  ,:AT"E ! TYPE ( TELEVI.N1 ! VIEW] HAS
6USE A MIX ( H>DW>E 7SCRE5S1        #AEJ
BUTTONS1 CA#S1 ETC47 & S(TW>E 7M5US1
PROGRAMME GUIDES1 PAUSE_/REW9D_/RECORD
FUNC;NS1 ETC474 ,? EQUIP;T C "S"TS 2 V
DI6ICULT 6USE = P]SONS ) S5SORY &
PHYSICAL 4ABILITIES &! DI6ICULTIES _/
SOLU;NS FAC$ 0P]SONS ) VISUAL OR
PHYSICAL 4ABILITIES >E SIMIL> 6^? \TL9$
9 ! E>LI] SEC;N ON RADIO4 ,IN A4I;N1
P]SONS ) S5SORY IMPAIR;TS W NE$ EQUIP;T
& S(TW>E T IS A# 6A3ESS & PASS ON
CAP;NS1 SUBTITLES1 AUDIO DESCRIP;N &
SIGN LANGUAGE TRACKS :5"E !Y >E 9CLUD$ )
TELEVI.N PROGRAMS4
   
  ,SECONDLY1 A3ESSI# EQUIP;T IS / ( NO
USE IF Y ;C,8T P]CV ! PROGRAMME 3T5T DUE
6VI.N OR HE>+ LOSS4 ,TELEVI.N PROGRAMS C
2 MADE A3ESSI# 9 ! FOLL[+ WAYS3
  ,++,+4          ,CAP;NS 7OR SUBTITLES7
PROVIDE A WRITT5 TEXT TRANSCRIPT (!
DIALOGUE & O!R IMPORTANT S.DS 3TA9$ 9 !
PROGRAM & >E SPECIFIC,Y DESIGN$ = VIEW]S
:O >E D1F & H>D ( HE>+ 7UNLIKE SUBTITLES
: >E M G5]AL74 ,CAP;NS >E C>E;LLY PLAC$
6ID5TIFY SP1K]S1 ON- & (F-SCRE5 S.D
E6ECTS1 MUSIC1 & LAU<T]4
  ,++,+4          ,AUDIO            #AEA
DESCRIP;N 7OR VIDEO DESCRIP;N7 PROVIDES
A SPOK5 N>R,N DUR+ PAUSES 9 ! DIALOGUE1
DESCRIB+ IMPORTANT VISUAL 3T5T S* Z MOV+
OBJECTS1 AC;NS & FACIAL EXPRES.NS4
  ,++,+4          ,SIGN LANGUAGE IS LESS
-MON1 B AL VITAL = MEMB]S (! ,D1F
-MUN;Y1 = :OM SIGN LANGUAGE MAY 2 _! F/
LANGUAGE4
   

                      #C'D    ,REMOTE
    3SOLES
  ,ANY?+ F A TELEVI.N 6A TICKET MA*9E 6A
FLA%LI<T HAS :AT IS CALL$ A US]
9T]FACE4  ,Z ! "N IMPLIES ! 8US]
9T]FACE0 IS ! 9T]FACE 2T ! US] &! DEVICE
FUNC;NAL;Y4 ,A US] 9T]FACE IS BI-
DIREC;NAL PASS+ -M&S & 9PUT DATA 6!
DEVICE FUNC;NAL;Y & PROVID+ FE$BACK &
\TPUT BACK 6! US]4  ,A US] 9T]FACE MAY
9CLUDE BUTTON1 L"ES1 LAT*ES1 KNOBS1
GE/URE RECOGNIZ]S1 BIOMETRIC S5SORS1
H&WRIT+ OR DRAW+ CAPTURE TE*NOLOGIES1
SPEE* RECOGNI;N1 VISUAL 4PLAYS &
9DICATORS1 AUDITORY \TPUT1 TACTILE
4PLAYS1 6PROVIDE J "S (! -PON5TS T MAY
MAKE UP AN US] 9T]FACE4 ,DI6]5T     #AEB
PRODUCTS USE DI6]5T US] 9T]FACE ELE;TS
&! DESIGN (! ELE;TS C V>Y Q SUB/ANTI,Y1
S A P]SON MAY F9D "O DEVICE EASY 6USE B
ANO!R "O DI6ICULT OR EV5 IMPOSSI#4
   
  ,A3ESSIBIL;Y ISSUES
  ,DI6]5T P]SONS W REQUIRE ! USE (
DI6]5T 9T]FACES APPROA*ES OR TE*NIQUES4
,P]SONS :O _C SEE MAY NE$ AUDITORY
\TPUTS2 P]SONS :O _C HE> MAY NE$ VISUAL
&_/OR TACTILE \TPUTS2 & P]SONS ) LIMIT$
DEXT];Y MAY NE$ L>G]1 WID] SPAC$ 3TROLS
?AN O!RS4 ,"S"TS1 ^! NE$S >E MUTU,Y
EXCLUSIVE4 ,= EXAMPLE1 "S US]S NE$ A
F1TURE-RI* 9T]FACE 6D1L ) -PLEX;Y :ILE
O!RS NE$ "S?+ SIMPLE4 ,IN ORD] 6MEET !
NE$S ( ALL US]S1 A US] 9T]FACE W "!=E H
6ALL[ MULTIPLE 9T]AC;N ME?ODS4 4  ,A
C]TA9 AM.T ( ? C 2 BUILD-9 Z 9T]FACE
OP;NS4 ,H["E "! IS A LIMIT AT "S PO9T &
US]S NE$ 6TURN 6ALT]NATE 9PUT DEVICES4
   
  ,SOLU;NS
  ,"O APPROA* IS 6SEP>ATE ! US] 9T]FACE
F ! PRODUCT FUNC;N4 ,X CD !N 2 POSSI#
6PROVIDE A 8US] 9T]FACE SOCKET0 6!
PRODUCT FUNC;NAL;Y T WD ALL[ A      #AEC
US] 6ATTA* A DI6]5T 9T]FACE--"O T 0 TUN$
6_! ABILITIES4   ,AN ALT]NATE 9T]FACE T
PROVIDE A FULL ALT]NATE 9T]FACE CALL$ A
REMOTE 3SOLE4  ,0DEF9+ A /&>D -MUNIC,N
PROTOCOL1 X IS POSSI# 6CR1TE ,UNIV]SAL
,REMOTE ,3SOLES 7,U,R,CS7 T C 2 US$
69T]ACT ) _M DI6]5T PRODUCTS4 ,9DIVIDUAL
US]S C !N *OOSE ,U,R,CS T MEET _! [N
UNIQUE 9T]AC;N NE$S & OP]ATE _M PRODUCTS
US+ :I*"E 9PUT & \TPUT ME*ANISMS >E MO/
SUIT$4 ,A D1F P]SON C USE A 3SOLE T
4PLAYS TEXT ON A VISUAL 4PLAY1 ":AS A BL
P]SON C USE "O T \TPUTS ! SAME TEXT Z
SPEE*4
   
  ,A ,,URC C -E 9 _M =MS4 ,X CD 2 A
PURPOSE BUILT DEVICE BUILT 6FUNC;N ONLY
Z AN ALT]NATE 9T]FACE 6A S+LE PRODUCT OR
SY/EM4   ,OR X CD 2 A G5]AL PURPOSE
,,URC T IS BUILT 96A :EEL*AIR OR MOBILE
PH"O & C 3TROL A WIDE V>IETY ( DEVICES4
   
  ,IF ALL MA9/R1M PRODUCTS SUPPORT$
,U,R,CS1 !N US]S ) SPECIAL NE$S CD C>RY
A P]SONAL 9T]FACE DEVICE ) !M1 P]H BUILT
96_! PH"O OR ASSI/IVE TE*NOLOGY1 & USE X
6OP]ATE ANY PRODUCT !Y 5C.T]4  ,!   #AED
TE*NOLOGY "ULY+ ,U,R,CS IS BAS$ ON !
3CEPT ( US] 9T]FACE SOCKETS & PLU7A# US]
9T]FACES T ALL[ AN ALT]NATE 9T]FACE 6BE
US$ 9/1D (! DEFAULT "O ON A PRODUCT4
,RESE>*]S H PROPOS$ A NUMB] ( DI6]5T
APPROA*ES 6A*IEV+ ?4 ,CURR5TLY ! MO/
WIDELY SUPPORT$ "O IS ! ,UNIV]SAL ,3TROL
,HUB 7,,U*7 MI4LEW>E >*ITECTURE1 : IS
BAS$ ON ,ISO_/IEC #BDGEB1BJJH4  A U*
REF];E IMPLE;T,N IS AVAILA# Z OP5-S\RCE
S(TW>E AT
,9GHTTPCCMYURC4ORG_/TOOLSST,U*4,+
   

                        #C'E    ,L&L9E
    PH"OS
  ,L&L9E TELEPHONY--: REF]S 6PH"OS : >E
M1NT = /,N>Y USE--PROVIDES US]S ) S"EAL
FUNC;NALITIES1 "NLY ! ABIL;Y TO3
  ,++,+4          ,3DUCT R1L-"T 3V]S,NS
AT A 4T.E ) O!R P]SONS >.D ! _W4 
  ,++,+4          ,C>RY \ LIMIT$ DATA
COLLEC;N1 DATA RETRIEVAL & REMOTE 3TROL
  ,++,+4          ,R1* IMPORTANT &
ESS5TIAL S]VICES1 S* Z EM]G5CY S]VICES4
  ,++,+4          ,3DUCT MULTI-"PY
3F];ES 03NECT+ A NUMB] ( L&L9E      #AEE
PH"OS & O!R PH"OS4 
  ,6MAKE L&L9E PH"OS A3ESSI# REQUIRES T
! RANGE ( S]VICES PROVID$ "? L&L9E PH"OS
AL PROVIDE EQUIVAL5T FUNC;NAL;Y = P]SONS
) 4ABILITIES4  ,IN ORD] 6H A TELEPH"O
3V]S,N1 A P]SON ) "O OR M 4ABILITIES MAY
NE$ 6H A SUITA# T]M9AL1 L A VOICE H&SET
OR TEXTPH"O1 VIDEOPH"O OR A TOTAL 3V]S,N
T]M9AL1 -B9+ ! OPPORTUN;Y 6USE ALL ?REE
M$IA 9 ! SAME T]M9AL4  ,IN A4I;N1 A
P]SON ) 4ABILITIES %D AL 2 A# 6USE !
3TROLS (! T]M9AL4 ,= P]SONS ) MOTOR
4ABILITIES1 ? MAY REQUIRE ! USE (
ASSI/IVE TE*NOLOGY 6EI 3TROL ! PH"O1 OR
9 "S CASES 6BO? 3TROL & TALK ON ! PH"O4 
,! AUDIO LEVEL M/ AL 2 L\D 5 = P]SONS )
MILD 6MOD]ATE HE>+ LOSS 6HE>4  ,X M/ AL
2 PROVID$ 9 SPECIFIC WAYS S T X C 2
C\PL$ ) HE>+ AIDS 9CLUD+ CO*LE>
IMPLANTS4 ,VIDEO M/ 2 (A QUAL;Y SUITA#
=! USE ( SIGN LANGUAGE1 LIP R1D+1 & O!R
VISUAL -MUNIC,N4 ,TEXT M/ 2 R1DA# & X M/
AL 2 POSSI# 6PRODUCE4 
  ,A3ESSIBIL;Y F1TURES T >E MO/ DESIR$
0P]SONS ) 4ABILITIES 9CLUDE3
  ,++,+4          ,L>GE PR9T CAPABIL;Y
  ,++,+4          ,CLE> AUDIO       #AEF
  ,++,+4          ,TEXT MESSAG+
  ,++,+4          ,3NEC;N 6HE>+ AIDS
  ,++,+4          ,AUDIO AMPLIFIC,N
  ,++,+4          ,PIP ON FIGURE #E
  ,++,+4          ,L>GE FIGURE KEYS ) GD
3TRA/
  ,++,+4          ,GD QUAL;Y VIDEO1
SUITA# = SIGN LANGUAGE1 LIP R1D+ & P]SON
RECOGNI;N
  ,++,+4          ,9T]OP]A# 2T ,,IP &
#C,G NET"WS
  ,++,+4          ,R1L "T TEXT TGR )
VOICE
  ,++,+4          ,TOTAL 3V]S,N ABIL;Y
7VOICE1 TEXT1 VIDEO7
  ,++,+4          ,FLA%+ LI<T ON 9COM+
CALL
  ,++,+4          ,VIBR,N ON 9COM+ CALL
  ,++,+4          ,TEXT RELAY S]VICE
  ,++,+4          ,VIDEO RELAY = SIGN
LANGUAGE
  ,++,+4          ,CAP;N$ TELEPHONY
RELAY S]VICE
  ,++,+4          ,AUTOMATIC VOICE 6TEXT
7& SIGN7 3V].N 7Z SOON Z POSSI#7
  ,++,+4          ,[N PH"O NUMB] 9 !
N,NAL NUMB] PLAN L1D+ "? A RELAY    #AEG
S]VICE
  ,++,+4          ,,SMS ON FIX$ PH"OS
   
  ,_M 9ITIATIVES H BE5 TAK5 6MAKE
EXP]I;ES VIA TELEPH"OS M A3ESSI#4  ,=
EXAMPLE1 ! TEXT DIRECT SY/EM 0,,BT 9 !
,U4,K4 PROVIDES A 3NEC;N VIA DIRECT
DIAL+ 6! 5D DE/9,N NUMB] & / PROVIDES
BO? 9CLU.N ( RELAY S]VICES :5 NE$$ 9 !
CALL & CALL PROGRESS 9=M,N 7NORM,Y T"OS
& SPOK5 MESSAGES : >E 9A3ESSI# 6P]SONS )
HE>+ 4ABILITIES7 9 TEXT MODE4
   
  ,FUR!RMORE1 ! REQUIRE;T 6H A TACTILE
9DICATOR ON ! FIGURE #E ON TELEPH"OS
6SUPPORT KEYPAD NAVIG,N HAS 2COME V
WIDESPR1D1 & MAKES X POSSI# 6DIAL NUMB]S
)\T SEE+ ! KEYPAD4 ,H["E1 ! POSI;N+ (
KEYS O!R ?AN NUMB] KEYS >E N /&>DIZ$ ON
TELEPH"OS1 S ? F1TURE IS N SU6ICI5T =
SWIT*+  F "O TELEPH"O 6ANO!R 7= P]SONS )
L[ VI.N74
   
  ,RELAY S]VICES
  ,RELAY S]VICES >E USU,Y HUMAN OP]AT$
S]VICES = M$IA & MODE TRANSL,N 7VOICE1
TEXT1 VIDEO7 DUR+ PH"O 3V]S,NS &    #AEH
>E NORM,Y PROVID$ Z -MUN;Y SUPPORT$
S]VICES4 ,! PROVI.N ( RELAY S]VICES : >E
WELL 9TEGRAT$ 9 ! PH"O SY/EM IS AN
IMPORTANT BACKB"O CAPABIL;Y = A3ESSI#
PH"O S]VICES4  ,EXI/+ TYPES ( RELAY
S]VICES 9CLUDE3
  ,++,+4          ,VIDEO RELAY S]VICES1
TRANSLAT+ 2T SIGN LANGUAGE 9 VIDEO &
SPEE* 9 A VOICE PH"O4
  ,++,+4          ,TEXT RELAY S]VICES1
TRANSLAT+ 2T R1L-"T TEXT 9 ! TEXT "P (A
PH"O & SPEE* 9 A VOICE PH"O1 USU,Y =
P]SONS ) SPEE* IMPAIR;TS1 HE>+
IMPAIR;TS1 D1F;S OR D1F-BL;S4 
  ,++,+4          ,SPEE*-TO-SPEE* RELAY
S]VICES1 SUPPORT+ SPEE* CALLS = P]SONS )
SPEE* IMPAIR;TS OR COGNITIVE 4ABILITIES4
  ,++,+4          ,CAP;N$ SPEE* RELAY
S]VICES 7,CAP;N$ ,TELEPHONY71 : ADD R1L-
"T TEXT CAP;NS 6A VOICE CALL1 = P]SONS )
HE>+ IMPAIR;TS OR D1F;S4
  ,IN ALL ^! CASES1 ! O!R M$IA 7VOICE1
VIDEO1 TEXT7 MAY 2 H&L$ Z WELL 9 ! CALL1
IDE,Y 3NECT$ 9 TWO OR ?REE-"PY CALL MODE
2T ! "PIES 9 ! CALL 7:O H T]M9ALS T C
H&LE ! M$IA74 ,9TEGR,N ( RELAY S]VICES 9
! PH"O SY/EM IMPLIES T A US] )      #AEI
4ABILITIES %D 2 A# 69VOKE A *OS5 RELAY
S]VICE :5 EI MAK+ OR RCVG CALLS1 IF
REQUIR$4 ,CALLS 9-2T TWO US]S :O C &
WANT 6USE ! SAME MODES & M$IA 9 ! CALL
%D 2 POSSI# )\T 9VOK+ ANY RELAY S]VICE4
   
  ,RELAY S]VICES %D "W ) ALL -MONLY US$
H&SETS & T]M9ALS Z US]S NE$ 6BE A# 6USE
! SAME T]M9AL = CALLS DIRECTLY 9 ! MODES
!Y H&LE1 Z IS US$ = CALLS "? RELAY
S]VICES &) EM]G5CY S]VICES4
   
  ,EM]G5CY PH"O & RELAY S]VICES
  ,EM]G5CY PH"O & RELAY S]VICES >E AL
IMPORTANT -PON5TS ( AN A3ESSI# TELEPHONY
EXP]I;E4  ,>TICLE #I 7;B7 (! ,3V5;N ON !
,"RS ( ,P]SONS ) ,4ABILITIES REQUIRES T
P]SONS ) 4ABILITIES >E A# 6-MUNICATE )
EM]G5CY S]VICES4  ,?1 "!=E1 /IPULATES T
9DIVIDUALS M/ H ! OPPORTUN;Y 6A3ESS
EM]G5CY S]VICES "? A -MON REGIONAL
EM]G5CY NUMB]1 6BE A# 6USE ! SAME
3V]S,NAL T]M9AL =! EM]G5CY CALL T !Y USE
= "EY"D CALL1 RCV CALLS BACK F ! EM]G5CY
S]VICES 9 ! SAME M$IA & MODES1 & H RELAY
S]VICES 9CLUD$ 9 ! CALL IF ! US] WANTS
OR NE$S 6H S* S]VICES 9 ! EM]G5CY   #AFJ
CALL4
   
  ,IN ORD] 6PROVIDE ! BE/ OPPORTUN;Y
6SURVIVE AN EM]G5CY1 A P]SON )A 4ABIL;Y
M/ 2 A# 6-MUNICATE 9 ! MODES & M$IA T >E
E6ECTIVE = !M4 ,RELAY S]VICES PLAY AN
IMPORTANT ROLE 9 FACILITAT+ S* 3V].NS &
AL 5A# EM]G5CY S]VICE P]SONNEL 6DIRECTLY
-MUNICATE )1 HE> & SEE 7:]"E POSSI#7 !
US] & _! 5VIRON;T4 ,2C RELAY & EM]G5CY
S]VICES C ONLY F1SIBLY SUPPORT A LIMIT$
NUMB] ( 3NEC;N TYPES OR PROTOCOLS1 X IS
IMPORTANT 6COORD9ATE ! SPECIFIC,NS (
A3ESS 6RELAY S]VICES1 6EM]G5CY S]VICES1
&= T]M9ALS US$ 0P]SONS ) 4ABILITIES S T
MAXIMUM 9T]OP]ABIL;Y 9 ALL AVAILA# M$IA
IS A*IEV$ =! O3URR+ CALL -B9,NS4
   
  ,FUTURE DEVELOP;T
  ,CURR5TLY ! MO/ ACTIVE >EA ( DEVELOP;T
= L&L9E TELEPHONY IS 9 ,,IP NET"WS1 :
PROVIDE AN OPPORTUN;Y 69CLUDE M GD
QUAL;Y M$IA 9 CALLS--A V POSITIVE
DEVELOP;T =! R1SONS CIT$ ABV4 ,X IS
LIKELY T DEVELOP;TS W PROCE$ T[>DS !
PRODUC;N ( M & M WIRE.S DEVICES1 EV5 :5
9T5D$ = /,N>Y USE 72C (! ABIL;Y     #AFA
6ELIM9ATE CO/LY WIR+74 ,! MOVE 6WIRE.S
TE*NOLOGIES IS1 9 PR9CIPLE1 MO/LY
POSITIVE 9 T]MS ( A3ESSIBIL;Y ?\<
A3ESSIBIL;Y IS / N AUTOMATIC,Y 9CLUD$ 9
ALL MA9/R1M DEVELOP;TS4 ,PROGRESS T[>DS
! 9CLU.N ( A3ESSIBIL;Y F ! 2G9N+ (!
DEVELOP;T CYCLE IS / URG5TLY NE$$1 &
POLICY RELAT$ AC;NS 9CLUD+ ADOP;N (
,UNIV]SAL ,DESIGN PR9CIPLES MAY 2
REQUIR$4
   
  ,Z ! TELECOM 9DU/RY MOVES F ANALOGUE
NET"WS 6,NEXT ,G5],N ,NET"W TE*NOLOGY1
L&L9E NET"WS W SWIT* 6,,IP BAS$
TE*NOLOGY OV] A TRANSI;N PHASE ( _M
YE>S4 ,? W 9TRODUCE _M WAYS 9 : 
A3ESSIBIL;Y W 2 IMPROV$ OR LO/ 9 ?
DOMA91 DEP5D+ ON H[ ^! NEW OPPORTUNITIES
& *ALL5GES >E MET4 ,"S EXAMPLES (
POSITIVE *ANGES 9CLUDE3
  ,++,+4          ,U4,S4 REGUL,N
69TRODUCE ! ABIL;Y 6CALL DIRECTLY F
NUMB]S 9 ! ,NOR? ,AM]ICAN ,NUMB] ,PLAN 9
ORD] 6R1* VIDEOPH"O US]S & ,,IP TEXT
3V]S,N US]S "? _! REGI/]$ VIDEO OR TEXT
RELAY S]VICES 9 ! ,UNIT$ ,/ATES4 ,? IS
AN IMPORTANT REGUL,N T RESULTS 9    #AFB
9CR1S+ FUNC;NAL EQUIVAL;E 9 !
A3ESSIBIL;Y ( L&L9E PH"OS4
  ,++,+4          ,SEC;N #BEE (! ,U4,S4
,TELECOMMUNIC,NS ACT REGUL,N *ANGES1 Z
RECOMM5D$ 0,,TEITAC4
  ,++,+4          ,IMPROV$ A3ESS
6-MUNIC,N 9 ,SW$5 RESULT+ F ! PROCURE;T
( ,TOTAL ,3V]S,N PH"OS ON 2HALF ( US]S )
-MUNIC,N 4ABILITIES4
   

                      #C'F    ,WEBSITES
  ,P]SONS ) V>I\S 4ABILITIES USE A
V>IETY ( DI6]5T TE*NOLOGIES & ASSI/IVE
TE*NOLOGIES 6A3ESS 9=M,N ON ! ,9T]NET4
,= 9/.E1 BL P]SONS USE SCRE5 R1D]S1
P]SONS ) L[ VI.N USE GLASSES1 SCRE5
MAGNIFI]S OR ,C,C ,,TV CAM]AS1 P]SONS )
MOTOR IMPAIR;TS MAY USE SPEE* RECOGNI;N
PROGRAMS1 "O-H&$ KEY BO>DS ETC4  ,D1F
P]SONS USE CO*LE> IMPLANTS1 P]SONS )
COGNITIVE IMPAIR;TS MAY USE S(TW>E L ^W
PR$IC;N S(TW>E & P]SONS ) MULTIPLE
4ABILITIES MAY USE A -B9,N ( ALL ^!
6SU3ESS;LLY USE -PUT]S4 ,^! P]SONS AL
5C.T] DI6]5T K9DS ( OB/ACLES :ILE TRY+
6A3ESS ! ,9T]NET DEP5D+ ^U !        #AFC
NATURE ( _! 4ABIL;Y & K9D ( ASSI/IVE
TE*NOLOGIES !Y USE4
   
  ,! ,WEB ,A3ESSIBIL;Y ,9ITIATIVE
7,,WAI71 : IS A W+ (! ,_W ,WIDE ,WEB
,3SORTIUM 7;,W#C,C7 HAS -E \ )A SET (
GUIDEL9ES CALL$ ! ,WEB ,3T5T
,A3ESSIBIL;Y ,GUIDEL9ES 7,,WCAG7 #B'J :
SETS \ ! CRIT]IA = CR1T+ WEB SITES : W 2
A3ESSI# 6P]SONS ) DI6]5T K9DS (
4ABILITIES4
   
  ,MAK+ WEBSITES A3ESSI# IS N ONLY USE;L
= P]SONS ) 4ABILITIES1 OLD] P]SONS &
P]SONS ) L[ LIT]ACY LEVELS1 B AL =
P]SONS A3ESS+ ! ,9T]NET F REMOTE LOC,NS
"? ALT]NATE PLAT=MS L MOBILE PH"OS1 OR
^? US+ V L[ B&WID?1 P]SONS US+ OLD] &
LESS ADV.ED TE*NOLOGIES & ^? :O >E N
PRACTIC$ US]S4 ,A3ESSI# WEBSITES BUILD
GD CU/OM] REL,NS1 HELP ORGANIZ,NS FULFIL
_! CORPORATE SOCIAL RESPONSIBIL;Y1
9CR1SE CLI5TELE1 R$UCE LEGAL SUITS =
9A3ESSIBIL;Y & 9CR1SE ,SE>* ,5G9E
,OPTIMIZ,N 7,,SEO74 ,IN A4I;N 6?1 WEB
A3ESSIBIL;Y AL HAS C]TA9 TE*NICAL
ADVANTAGES S9CE X FACILITATES       #AFD
9T]OP]ABIL;Y1 5H.ES ! QUAL;Y (! WEBSITE1
R$UCES ! "T TAK5 = DEVELOP+ & MA9TA9+ !
WEBSITE1 5A#S EASY 3FIGUR,N ON DI6]5T
SY/EMS1 R$UCES ! LOAD ON ! S]V]1 & C 2
ADAPT$ EASILY 6MEET ! REQUIRE;TS (
FUTURE TE*NOLOGIES4 ,X AL A4RESSES !
REQUIRE;TS "U EXI/+ LEGAL PROVI.NS ON
A3ESSIBIL;Y Z WELL Z HELP+ 6/R1ML9E AN
ORGANIZ;,N,8;S CO/S 0TAK+ PRES5T &
FUTURE CO/S 96A3.T4  ,UN=TUNATELY1
AW>E;S (! B5EFITS ( A3ESSI# WEBSITES /
T5DS 6BE Q L[ AM;G/ WEB DEVELOP]S4
   
  ,9T]NET USAGE IS N[ %IFT+ 6A P>ADIGM
": M & M DEVICES O!R ?AN -PUT]S >E 2+
US$ 6A3ESS ! WEB4 ,WEB APPLIC,NS (!
FUTURE W "!=E NE$ 65COMPASS A M* WID]
RANGE ( APPLI.ES4 ,! UBIQUIT\S WEB SEEKS
6BROAD5 ! CAPABILITIES ( BR[S]S 65A# NEW
K9DS ( WEB APPLIC,NS1 "PICUL>LY ^?
9VOLV+ COORD9,N ) O!R DEVICES4 ,=
EXAMPLE1 3NECT+ A CAM]A PH"O 6A NE>BY
PR9T]1 OR US+ A CELL PH"O 6GIVE A BUSI;S
PRES5T,N )A WIRE.S PROJECTOR4 ,Z !
UBIQUIT\S WEB 9CR1SES 9 SCOPE & R1*1
A3ESSIBIL;Y /&>DS W NE$ 6BE EXT5D$
65COMPASS ALL DEVICES & USES4       #AFE
   
  ,CURR5TLY1 A"P F -PUT]S1 MOBILE PH"OS
>E ! MO/ WIDELY US$ DEVICE = A3ESS+
,9T]NET4 ,IN DEVELOP+ C.TRIES ESPECI,Y1
! NUMB] ( P]SONS US+ MOBILE PH"OS IS F>
GRT] ?AN ! NUMB] ( P]SONS US+ ,9T]NET4
,9CR1S+LY1 EV5 P]SONS ) 4ABILITIES >.D !
_W USE MOBILE PH"OS 6-MUNICATE & A3ESS
9=M,N4 ,X IS IMPORTANT 6"U/& ! OV]LAP 2T
WEB A3ESSIBIL;Y /&>DS & BE/ MOBILE
PRACTICES 9 ORD] 6MAXIMIZE RETURNS ON
CR1T+ A3ESSI# WEBSITES4 ,"S PRO#MS : >E
-MON = P]SONS US+ MOBILES & P]SONS HAV+
4ABILITIES >E3 :5 -MUNIC,N ( 3T5T IS
RELIANT SOLELY ON COL\R1 USE ( L>GE
PAGES OR L>GE IMAGES2 MULTIM$IA ) NO
CAP;NS OR TEXT ALT]NATIVES2 AUDIO ONLY
PROMPTS2 NON TEXT OBJECTS ) NO TEXT
ALT]NATIVES2 L>GE REQUIRE;T ( TEXT 9PUTS
ETC4 ,GIV5 ?1 ! ,,WAI HAS PROVID$
GUIDEL9ES = MAK+ WEBSITES USA# F A
MOBILE DEVICE4 ,! ,MOBILE ,WEB ,BE/
,PRACTICES 7,,MWBP7 IS A GUIDE = MAK+
WEBSITES USA# F A MOBILE DEVICE4 ,"! >E
S"EAL OV]LAPP+ PR9CIPLES 9 ,,MWBP &
,,WCAG4 ,= 9/.E1 ! ,,MWBP BE/ PRACTICE1
,8,LABEL ALL =M 3TROLS              #AFF
APPROPRIATELY & EXPLICITLY ASSOCIATE
LABELS ) =M 3TROLS0' CORRESPONDS )!
,,WCAG #B'J TE*NIQUE1 ,8;,H#DD3 ,US+
LABEL ELE;TS 6ASSOCIATE TEXT LABELS ) =M
3TROLS0'4 ,IF DEVELOP]S DESIGN _!
WEBSITES FOLL[+ BO? ^! SETS ( PR9CIPLES1
!N _! WEBSITES WD 2 A3ESSI# 6P]SONS 9
DI6]5T CIRCUM/.ES4
   

                        #C'G    ,P]SONAL
    -PUT]S
  ,A ,P]SONAL ,-PUT] 7,,PC7 IS A -PUT]
^: SIZE1 CAPABILITIES & PRICE MAKE X
USE;L = 9DIVIDUALS1 & : IS 9T5D$ 6BE
OP]AT$ DIRECTLY 0AN 5D US]4 ,A ,,PC MAY
2 A DESKTOP -PUT] 7US$ 9 A FIX$ LOC,N71
A LAPTOP 7A MOBILE DEVICE71 A ,TA#T,,PC
7LAPTOP )\T KEYBO>D & US$ )A ,/YLUS P5
OR T\* SCRE57 OR A H&HELD ,,PC 7AL CALL$
PALMTOP74
  ,! PHYSICAL "P (! -PUT] 9CLUD+ !
DIGITAL CIRCUITRY IS TYPIC,Y N VISI# 6!
5D US] & IS CALL$ ! H>DW>E4 ,H>DW>E IS
TYPIC,Y -PRIS$ (A "MBO>D1 P[] SUPPLY1
/ORAGE & VIDEO 4PLAY 3TROLL]S1 REMOVA#
M$IA DEVICES1 9T]NAL /ORAGE1 A      #AFG
S.DC>D & NET"W+ DEVICES4 ,IN A4I;N1
H>DW>E MAY AL 3SI/ ( A4I;NAL P]IPH]AL
DEVICES BROADLY CLASSIFI$ 96TWO
CATEGORIES3
  ,++,+4          ,9PUT P]IPH]ALS--
,DEVICES US$ 69PUT DATA 96! -PUT] S* Z
TEXT 9PUT DEVICES L KEYBO>D1 PO9T+
DEVICES L A M\SE1 GAM+ DEVICES L
JOY/ICKS1 IMAGE & VIDEO 9PUT DEVICES L
SCANN]S & WEBCAMS & AUDIO 9PUT DEVICES
S* Z MICROPH"OS
  ,++,+4          ,\TPUT P]IPH]ALS--
,DEVICES T TAKE 9=M,N F ! -PUT] & 4PLAY
OR PROVIDE 9=M,N 6O!R DEVICES4 ,^!
9CLUDE TEXT_/IMAGE \TPUT DEVICES L
MONITORS & PR9T]S1 AUDIO \TPUT DEVICES L
SP1K]S OR H1DSETS & ASSI/IVE TE*NOLOGY
DEVICES L ,SWIT*ES1 ,JOY/ICKS1 ,TRACK+
DEVICES 7,GE/URE1 ,H1D ,MOVE;TS1 ,EYE-
,TRACK]S71 ,SPECIAL ,KEYBO>DS & ,BRL
EMBOSS]S7,BRL EQUIVAL5T (A PR9T]7 =
P]SONS ) 4ABILITIES
  ,?\< H>DW>E C 2 ADAPT$ 9 _M WAYS 6MAKE
X A3ESSI# 6P]SONS ) 4ABILITIES1 "! >E AL
_M A3ESSIBIL;Y F1TURES T C 2 9CORPORAT$
DUR+ ! DESIGN & DEVELOP;T /AGES4 
,A3ESSIBIL;Y ( ,P,CS1 : >E ! MO/    #AFH
IMPORTANT TOOLS 6A3ESS ,,ICT & 3T5T1 IS
A CRITICAL FACTOR T NE$S 6BE A4RESS$ =
A*IEV+ FULL ;E-9CLU.N4 ,P]SONAL ,-PUT]
A3ESSIBIL;Y IS DIRECTLY L9K$ 6& DEP5D5T
ON ! ,OP]AT+ ,SY/EM 7,,OS7 A3ESSIBIL;Y1
2C ! H>DW>E IS 3TROLL$ & MANAG$ 0! ,,OS4
,H["E 9 ? SEC;N1 ONLY ! H>DW>E RELAT$
ASPECTS W 2 3SID]$4 ,! FOLL[+ IS A LI/ (
"S (! H>DW>E 3SID],NS T W IMPROVE A3ESS
6& USE (! ,,PC 0P]SONS )A 4ABIL;Y3
  ,++,+4          ,DOCU;T,N--,US]
,MANUAL--%D H ,ASSI/IVE ,TE*NOLOGY
7,,AT7 SPECIFIC 9=M,N S* Z A LI/ ( ,,AT
PRODUCTS T H BE5 TE/$ )! PRODUCT1 ALL
DOCU;T,N S* Z MANUFACTUR],8;S GUIDE1 US]
GUIDE ETC4 %D 2 AVAILA# 9 A3ESSI# =MATS
& 9 CLE>1 3CISE LANGUAGE4
  ,++,+4          ,H>DW>E ,DRIV]S 7VIDEO
& S.D7--,VIDEO & S.D DRIV]S %D 3=M
PRECISELY 6! ,,OS SPECIFIC,NS4
  ,++,+4          ,H>DW>E ,GUIDEL9ES--
,,AT PRODUCTS RELY ON /&>D H>DW>E
9T]FACES & ASSUME !Y 3=M 6A GIV5 /&>D4
,,PC MANUFACTUR]S %D FOLL[ PRECISELY !
SPECIFIC,NS DEF9$ 0! ,,OS MANUFACTUR] &
/&>DS ORGANIZ,NS :5 BUILD+ /&>D H>DW>E
9T]FACES S* Z ,,USB PORTS1 ,,PC     #AFI
C>D 9T]FACES1 ETC1 ?US 5SUR+ T ,,AT
PRODUCTS >E AL -PATI# )! H>DW>E
  ,++,+4          ,]GONOMIC ,DESIGNS--,!
PHYSICAL DESIGN (! ,,PC IS A V IMPORTANT
FACTOR & IS (T5 N 3SID]$ = MO/ P]SONS )
4ABILITIES4 ,ALT]NATIVES 6! (T5
RE/RICTIVE DESIGN (! 3V5;NAL DESKTOP
-PUT] >E ,TA#T,P,CS1 NOTEBOOKS & ALL-9-
"O ,P,CS1  EA* ( : GIVE 6! US] A *OICE (
MOVE;TS Z WELL Z A DI6]5T CAPABILITIES
6POSI;N X 9 ! BE/ LOC,N Z P] ! US],8;S
NE$S & REQUIRE;TS4
  ,++,+4          ,KEYBO>D @& ,KEYBO>D
,LAY\T--,WIRE.S KEYBO>D 5A# ! US] 6BETT]
POSI;N ! KEYBO>D AC 6_! NE$S4 ,IN A4I;N1
3SID],NS S* Z 3SI/5T KEYBO>D LAY\T1
EASILY 4T+UI%A# & WELL SPAC$ KEYS ETC4
MAKE !M EASI] 6USE = P]SONS )
4ABILITIES4 ,FACTORS 6KEEP 9 M9D :ILE
DESIGN+ A3ESSI# KEYBO>DS 9CLUDE BASIC
]GONOMIC F1TURES1 S* Z WIRE.S F1TURES OR
ABIL;Y 6DETA* ! KEYBO>D1 LOCALIZ,N (
KEYS 7E4G4 GR\P+ RELAT$ KEYS TGR & MAK+
!M 4T+UI%A#71 ,ID5TIFIC,N ( KEYS 7E4G4
5ABL+ EASY KEY ID5TIFIC,N "? USE ( 3TRA/
ETC47 &  ACTIVAT+ KEYS 7E4G4 5ABL+
KEYBO>D CU/OMIZ,N74                 #AGJ
  ,++,+4          ,DRIVES & REMOVA# M$IA
--,ME*ANISMS = 9S]T+ & REMOVAL ( DRIVES
& REMOVA# M$IA %D REQUIRE A M9IMUM (
MUSCUL> /R5G?1 RANGE ( MO;N1 R1* &
MOVE;T PRECI.N2 US] %D 2 NOTIFI$ (
9CORRECT 9S];N4
  ,++,+4          ,M\SE _/ ,PO9T+
DEVICES--,SIZE1 %APE & CLICK EXECU;N >E
V IMPORTANT 6_M -PUT] US]S )A 4ABIL;Y1
?US MAK+ M\SE F1TURES L SIZE1 L>GE CLICK
BUTTON ETC4 IMPORTANT2 A4I;N,Y O!R PO9T+
DEVICES S* Z T\*SCRE51 T\*PADS1 LI<T P51
EYE TRACK+ SY/EMS ETC4 C 2 US$4
  ,++,+4          ,4PLAYS 7,SCRE57--
,SCRE5S %D R$UCE ! REFLECTIVE GL>E &
ALL[ ADJU/;T ( POSI;N L TURN+ LEFT1 "R
UP1 D[N ETC4
  ,++,+4          ,,USB ,PORTS--,P,CS %D
H A SU6ICI5T NUMB] ( ,,USB PORTS 6ALL[ A
NUMB] ( P]IPH]AL DEVICES 9CLUD+ ,,AT'S
6BE ATTA*$1 ) "S ,,USB PORTS 9 ! FRONTAL
>EA 6ALL[ EASE ( A3ESS4
  ,++,+4          ,WEB,CAMS--,9CR1S+LY
IMPORTANT = F1TURES L VIDEO CALLS1 "S
,A,TS AL USE R1L-"T IMAGES CAPTUR$ 0!
WEBCAM 63TROL ON SCRE5 ! M\SE CURSOR
7FACE TRACK+7 & EXECUTE -M&S        #AGA
7GE/URE MODE74 ,"!=E1 ! WEBCAM DEVICE W
NE$ 9 _M 9/.ES 6H DRIV]S T >E FULLY
-PATI# ) ALL ,,AT TRACK+ DEVICES =
P]SONS )A 4ABIL;Y4
  ,++,+4          ,AUDIO ,9PUT & ,\TPUT
--,X IS IMPORTANT T ! -PUT] SP1K]S >E
HI<-QUAL;Y1 PROVID+ CLE> S.D & P[]4 ,IN
A4I;N 6GD-QUAL;Y SP1K]S1 X IS AL
IMPORTANT 6H A GD QUAL;Y & DIREC;NAL
MICROPH"O1 ) ADV.ED DRIV]S A# 6APPLY
FILT]S1 AMPLIFIC,N & REMOVE BACKGR.D
NOISE4 ,? IS AL IMPORTANT = ALL US]S US+
,VOICE ,-M&S & ,AUTOMATIC ,SPEE*
,RECOGNI;N TE*NOLOGIES4
  ,++,+4          ,EXT]NAL 3NEC;NS--,^!
%D 3=M 6-MON 9DU/RY /&>DS4 ,"S DESIGN
3SID],NS 9CLUDE PROVID+ TACTILE 9DIC,N
ON ANY PLUG OR 9S]T & XS CORRESPOND+
3NEC;N PO9T1 PROVID+ A BEVEL >.D ! SLOT
OR 3NEC;N PO9T4
  ,++,+4          ,P]IPH]AL DEVICES-- 
,A SY/EM PUR*AS$ )! EXPECT,N T X W N[ OR
9 ! FUTURE 2 US$ 0A US] :O NE$S AN
ASSI/IVE DEVICE %D H ! MAXIMUM NUMB] (
,U,S,BS1 "O EXT]NAL ,,VGA PORT & EXPAN.N
SLOTS4
  ,++,+4          ,WIRE.S ,SY/EMS   #AGB
--,P]SONAL ,-PUT]S %D H BUILT-9
TE*NOLOGY = WIRE.S 3TROL 7%ORT 4T.E71 =
EXAMPLE TE*NOLOGIES L ,9FRAR$1 ,BLUETOO?
OR ,ZIGBEE4 ,? TE*NOLOGY %D AL 2 AVAILA#
9 ORD] 63TROL REMOTELY ! ,TURN-ON FUNC;N
= P 9 A :EEL *AIR OR N A# 6PRESS ! ,P[]-
,ON BUTTON (! DEVICE4
  ,++,+4          ,H>D ,DISK1 ,,RAM
,MEMORY & ,,CPU ,SPE$--,! LATE/ ,P,CS %D
9CLUDE A SU6ICI5TLY P[];L ,,CPU1 HI<-
CAPAC;Y ,H>D ,DISKS &  5 MEMORY 7,,RAM7
6E6ICI5TLY RUN ! REQUIR$ -M]CIAL S(TW>E
& ,,AT SOLU;NS4
  ,++,+4          ,SLEEP ,AW>E;S--,P[]
(F F1TURES--,"S PROGRAMS D N RECOV] F A
SITU,N ": ! ,,PC 5T]S SLEEP MODE & LOCK
UP ,ASSI/IVE ,TE*NOLOGIES1 OR CRA% !
-PUT] ALT4 ,US]S ) SEV]E 4ABIL;Y MAY NE$
A L;G "T 2T "O AC;N &! NEXT2 "!=E A
,,PC'S 9ITIAL 3FIGUR,N %D N AUTOMATIC,Y
5A# ,H>D ,DISK & ,4PLAY SLEEP_/P[]-(F
FUNC;NS4
  ,++,+4          ,G5]AL ,RECOMM5D,NS--
,"S G5]AL 3SID],NS 9CLUDE3 ! SURFACE (!
3TROLS %D N 3TA9 ANY MAT]IAL : MAY CAUSE
AN ALL]GY2 3TROLS %D 2 OP]A# ) "O H& &
WELL SPAC$1 TACTILELY 4C]NI# ETC4   #AGC
   
  ,"! >E _M /&>DS ON H>DW>E A3ESSIBIL;Y
PUBLI%$ 0ORGANIZ,NS S* Z ,ITU1 ISO1 JIS
ETC4 : PROVIDE GUIDEL9ES ON A3ESSIBIL;Y1
]GONOMICS & ,,AT RELAT$ REQUIRE;TS4
   

                            #C'H   
    ,S(TW>E
  ,P]SONAL -PUT]S1 MOBILE PH"OS1 P]SONAL
DIGITAL ASSI/ANTS 7,P,D,AS7 & O!R G5]AL
PURPOSE -PUT+ DEVICES ALL 3SI/ ( TWO
ASPECTS--! H>DW>E &! S(TW>E4 ,! H>DW>E
IS ! PHYSICAL "PS S* Z SCRE5S1 KEYPADS &
H1DPH"OS4 ,! RE/ IS S(TW>E--WEB BR[S]S1
TEXT $ITORS1 A4RESS BOOKS1 APPLIC,NS =
ORGANIZ+ PHOTOGRAPHS1 9DU/RIAL PROCESS
3TROL SY/EMS1 ETC4
   
  ,! DESIGN (A PIECE ( S(TW>E DET]M9ES
H[ P]SONS C 9T]ACT ) X & :AT ABILITIES
!Y W NE$4 ,? 9CLUDES :AT H>DW>E C 2 US$
= 9PUTS 7E4G4 A M\SE1 KEYBO>D1 T\* SCRE5
OR EYE-TRACK]71 H[ ^! 9PUTS %D 2 MADE
7E4G4 0CLICK+1 DRA7+1 TYP+ OR PHYSICAL
GE/URES71 H[ ! \TPUTS >E PRES5T$ 6! US]
7E4G4 ON A VISUAL 4PLAY OR "?       #AGD
AUDIO7 & : O!R DEVICES & APPLIC,NS !
S(TW>E C 9T]ACT )1 9CLUD+ ASSI/IVE
H>DW>E & S(TW>E4
   
   
  ,ASSI/IVE H>DW>E & S(TW>E IS US$
0P]SONS ) 4ABILITIES 65A# !M 69T]ACT )
S(TW>E APPLIC,NS "? AN ALT]NATIVE 6!
/&>D ME?ODS T !Y _C USE4
  ,++,+4          ,A BL P]SON MAY USE
SCRE5 R1D+ S(TW>E : 3V]TS TEXT 6SPEE* S
T !Y C LI/5 6:AT IS USU,Y 4PLAY$ ON !
SCRE54 ,ANY S(TW>E APPLIC,N T C 4PLAY
TEXT ON A VISUAL 4PLAY %D AL 2 A# 6PASS
T SAME TEXT 6A SCRE5 R1D] = 3V].N
6SPEE*4 
  ,++,+4          ,P]SONS )A PHYSICAL
4ABIL;Y MAY 2 UNA# 6USE A KEYBO>D & MAY
USE A S+LE SWIT* TGR ) AN APPLIC,N T
5A#S !M 6SELECT 9DIVIDUAL LRS1 ^WS OR
PHRASES1 9PUTT+ !M Z TEXT Z IF !Y 7 US+
A KEYBO>D4 ,ANY S(TW>E T C TAKE TEXT
9PUT F ! KEYBO>D %D AL 2 A# 6TAKE 9PUT F
? SWIT*-BAS$ APPLIC,N4
   
  ,B>RI]S >ISE :5 S(TW>E IS DESIGN$ 9 A
WAY T IS 9COMPATI# ) ASSI/IVE       #AGE
TE*NOLOGIES S T P]SONS ) 4ABILITIES _C
MAKE ! REQUIR$ 9PUTS OR RCV \TPUTS4
   
  ,AN IMPORTANT FACTOR = A3ESSIBIL;Y IS
! EXT5T 6: ! S(TW>E 9TEGRATES )!
-PUT],8;S ,8OP]AT+ SY/EM0' : RUNS !
-PUT]1 H&LES ! 4PLAY ( W9D[S1 M5US1
BUTTONS & O!R 9T]ACTIVE ELE;TS &
PROVIDES ! FIL+ SY/EM = /OR+ DOCU;TS &
APPLIC,NS4 ,EXAMPLES 9CLUDE ! P]SONAL
-PUT] OP]AT+ SY/EMS ,MICROS(T ,W9D[S1
,L9UX & ,MAC ,,OSX1 &! MOBILE PH"O
OP]AT+ SY/EMS ,SYMBIAN & ,&ROID4 ,G5],Y
SP1K+1 ^! OP]AT+ SY/EMS C 9T]ACT )
ASSI/IVE TE*NOLOGIES1 S T /&>D ELE;TS S*
Z W9D[S1 M5US1 TEXT PANES1 BUTTONS &
DIALOGUE BOXES >E ALL A3ESSI#4 ,! PRO#MS
>ISE :5 A S(TW>E APPLIC,N DOESN,8;T USE
! /&>D 9T]ACTIVE ELE;TS PROVID$ 0!
OP]AT+ SY/EM1 B CR1TES XS [N1 OR 9T]ACTS
DIRECTLY )! SCRE5 OR KEYBO>D1 BYPASS+ !
OP]AT+ SY/EM -PLETELY4 ,IN ? CASE1 !
ASSI/IVE TE*NOLOGIES MAY N 2 A# 6DETECT
! \TPUTS OR MIMIC ! 9PUTS4 ,A FUR!R
PRO#M IS T :AT"E A3ESSIBIL;Y ADJU/;TS !
US] HAS MADE AT ! OP]AT+ SY/EM LEVEL1 S*
Z *ANG+ ! DEFAULT TEXT SIZE &       #AGF
COL\R OR R$UC+ ! 9PUT S5SITIV;Y1 MAY !N
2 IGNOR$ 0T S(TW>E APPLIC,N4
   
  ,IN A4I;N 63SID]+ H[ 9=M,N \TPUT
O3URS1 S(TW>E APPLIC,NS AL NE$ 63SID]
:AT ! \TPUT IS4 ,= EXAMPLE1 X IS
IMPORTANT 65SURE T 4PLAY$ COL\RS H
SU6ICI5T 3TRA/ = P]SONS ) VI.N
IMPAIR;TS1 & T ! 9=M,N 3TA9$ )9 IMAGES &
GRAPHS IS AL AVAILA# Z TEXT1 T AUDI#
9=M,N IS AL AVAILA# VISU,Y & T -PLEX;Y
IS KEPT 6A M9IMUM4 ,2Y ! S(TW>E XF1 !
PACKAG+1 9/ALL,N & 3FIGUR,N TOOLS %D AL
2 A3ESSI#1 Z WELL Z ANY DOCU;T,N1 TRA9+
& SUPPORT MAT]IALS4
   
  ,5T]PRISE LEVEL S(TW>E1 5C.T]$ 0_M
P]SONS ) 4ABILITIES )9 EMPLOY;T1 (T5
PRES5TS F> GRT] A3ESSIBIL;Y B>RI]S ?AN !
M WIDELY US$ (FICE1 P]SONAL OR MOBILE
S(TW>E APPLIC,NS4 ,? S(TW>E1 : MAY 2 US$
=A WIDE RANGE ( TASKS S* Z 9DU/RIAL
PROCESS 3TROL1 SY/EMS MONITOR+1 PROJECT
MANAGE;T & DATA /ORAGE1 (T5 EI CR1TES XS
[N 9T]FACE 5VIRON;T OR USES T PROVID$ 0!
APPLIC,N 5VIRON;T 7E4G4 ,LOTUS ,NOTES74
,LACK ( A3ESSIBIL;Y 9 ? K9D (       #AGG
S(TW>E C S]I\SLY R$UCE ! OPPORTUNITIES =
EMPLOY;T OR C>E] ADV.E;T = P]SONS )
4ABILITIES4
  ,TD1 M S(TW>E IS 2+ MADE A3ESSI# ON A
-M]CIAL BASIS4  ,-PANIES1 S* Z ,,IBM &
,MICROS(T H MADE GRT /RIDES 9 5SUR+ T
S(TW>E IS MADE A3ESSI# & 9T]OP]A# )
ASSI/IVE TE*NOLOGIES4  ,W9D[S ,VI/A1 =
EXAMPLE -ES ) _M A3ESSIBIL;Y F1TURES
BUILT 96! ,,OS4  ,= P]SONS ) PHYSICAL
IMPAIR;TS1 SPEE* RECOGNI;N ALL[S 9T]AC;N
)! ,,OS SIMPLY ON ! BASIS ( VOICE 9PUTS4
,MAGNIFI]S AL 5A# US]S ) VISUAL
IMPAIR;TS 65L>GE "PS (! SCRE54  ,A TEXT-
TO-SPEE* PROGRAM AL R1DS AL\D ON-SCRE5
TEXT & DESCRIBES EV5TS 7S* Z ]ROR
MESSAGES7 T HAPP5 :ILE US+ ! -PUT]4 
,O!R F1TURES 9CLUDE CAP;NS1 /ICKY KEYS &
VISUAL NOTIFIC,NS1 AM;G O!RS4 
   

                             #C'I   
    ,ELECTRONIC KIOSKS
  ,ELECTRONIC KIOSKS G5],Y 9CLUDE \TLETS
S* Z ,AUTOMAT$ ,TELL] ,MA*9ES1 9=M,N
KIOSKS1 ELECTRONIC VOT+ MA*9ES1 & 9=M,N
4PLAYS 7E4G4 FLI<T 9=M,N71 PO9TS    #AGH
( SALE1 CU/OM] C>D PAY;T SY/EMS1 AM;G
O!RS4
  ,A3ESSIBIL;Y 3SID],NS = KIOSKS 9CLUDE3
  ,++,+4          ,PA? 6KIOSK M/ 2 FREE
F OB/ACLES S* Z /EPS1 B9S OR SIGNAGE T
WD OB/RUCT ! PROGRESS ( US]S :O >E EI
WALK+ OR US+ A MOBIL;Y AID S* Z A
:EEL*AIR1 A MOTORIZ$ BU7Y1 CRUT*ES OR A
CANE4 ,? 9CLUDES ! PA? 96ANY ROOM OR >EA
3TA9+ ! KIOSK4 ,! US] %D 2 A# 6OP]ATE !
KIOSK F A CLE>1 FLAT >EA L>GE 5
6MANOEUVRE MOBIL;Y AIDS
  ,++,+4          ,"! %D 2 ADEQUATE
LI<T+4
  ,++,+4          ,! OP]A# "PS ( AN
ELECTRONIC KIOSK 9CLUD+ S* ?+S Z BUTTONS
& KEYPADS1 9PUT SLOTS = C>DS OR M"OY &
4P5S]S = TICKETS1 RECEIPTS OR RETURN$
M"OY %D 2 A3ESSI# 6US]S F ANY POSI;N &
ORI5T,N :ILE US+ ! T]M9AL4 ,PREF]ABLY1 ?
%D 2 A S+LE POSI;N : DOES N REQUIRE !
P]SON 6RE-ORI5TATE !MVS DUR+ ! OP],N4
  ,++,+4          ,US+ ! T]M9AL =
PHYSICAL OP],NS L PRESS+ BUTTONS OR
KEYS1 TURN+ KNOBS OR O!R MOV+ "PS1
9PUTT+ OR RETRIEV+ C>DS OR O!R ITEMS1 %D
2 POSSI# ) M9IMAL GRIP1 PU%+ &      #AGI
PULL+ /R5G? OR TWI/+ (! WRI/4
  ,++,+4          ,! US] 9T]FACE MAY
3SI/ (A NUMB] ( 4CRETE -PON5TS1 EA* ) _!
[N A3ESSIBIL;Y ISSUES S* Z LABELS &
9/RUC;NS1 ,SM>T ,C>DS1 4PLAYS1 KEYPADS1
& T\* SCRE5S4
   
  ,C]TA9 PRODUCT-WIDE A3ESSIBIL;Y
SOLU;NS EXI/4 ,"S EXAMPLES FOLL[4
  ,++,+4          ,,EZ ,A3ESS IS A SET (
9T]FACE 5H.E;TS : C 2 APPLI$ 6ELECTRONIC
PRODUCTS & DEVICES S T !Y C 2 US$ 0M
P]SONS 9CLUD+ ^? ) 4ABILITIES & COV] A
WIDE RANGE ( 9T]ACTIVE ELECTRONIC
SY/EMS1 F PUBLIC 9=M,N & TRANSAC;N
MA*9ES S* Z KIOSKS 6P]SONAL H&HELD
DEVICES L CELLUL> PH"OS4
  ,++,+4          ,TALK+ KIOSKS T USE
S.DS1 VIDEO1 SPOK5 & TACTILE 9/RUC;NS
6HELP DIRECT BL & L[-VI.N PASS5G]S H BE5
IMPLE;T$ 0! ,NEW ,YORK ,C;Y ,DE"P;T (
,TRANSPORT,N AT ! ,:ITEHALL ,F]RY
,T]M9AL 9 ,L[] ,MANHATTAN4
  ,++,+4          ,BANKS >E N[ MAK+
,AUTOMAT$ ,TELL] ,MA*9ES 7,A,T,MS7
A3ESSI# 6P]SONS ) VISUAL IMPAIR;TS1
0PROVID+ !M )A PAIR ( E>PH"OS       #AHJ
AL;G )A TRA9+ KIT ON ,C,D4
   

                           #C'AJ
    ,BROADB& S]VICES
  ,A3ESS 6BROADB& S]VICES TD IS AN
ESS5TIAL -PON5T = 5SUR+ SU3ESS = P]SONS
) 4ABILITIES 9 ! 9=M,N ECONOMY4  ,6DATE1
_M EF=TS H BE5 MADE 65SURE T BROADB&
S]VICES >E MADE A3ESSI# = P]SONS )
4ABILITIES4  ,VIDEO ,RELAY ,S]VICE1 =
EXAMPLE1 ALL[S A D1F OR H>D ( HE>+ P]SON
6USE SIGN LANGUAGE 63V]SE )A P]SON :O
DOES N4 ,! ,9T]NET1 9 3JUNC;N ) A3ESSI#
S(TW>E & ASSI/IVE TE*NOLOGIES1 HAS OP5$
UP NEW OPPORTUNITIES 6A3ESS 9=M,N &
PROCESSES : 7 ONCE 9A3ESSI#4 ,AN 9T]NET
3NEC;N ) HI<] B&WID? MAKES IMPORTANT
AF=D.ES = P]SONS ) 4ABILITIES4 ,=
EXAMPLE1 A QK] 3NEC;N C 5A# $UC,N &
-MUNIC,N ME?ODS T SL[] 3NEC;N SPE$S _C
FACILITATE4 
  ,X IS IMPORTANT T GOV]N;TS & S]VICE
PROVID]S1 9 COOP],N ) 4ABIL;Y ORGANIZ,NS
MAKE EF=TS 65SURE T ISSUES ( BROADB& &
4ABIL;Y RCV ADEQUATE ATT5;N 9 ! POLICY-
MAK+ >5A4  ,IN ! ,UNIT$ ,/ATES1 =   #AHA
EXAMPLE1 "W%OPS ON BROADB& & A3ESSIBIL;Y
H PLAY$ AN IMPORTANT ROLE 9 PROMOT+
DIALOGUE 2T ! ,F$]AL ,-MUNIC,NS ,-MIS.N1
P]SONS ) 4ABILITIES1 ADVOCATES = P]SONS
) 4ABILITIES & S]VICE PROVID]S4  ,/EMM+
F S* "W%OPS1 APPROPRIATE POLICY
RECOMM5D,NS ON A3ESSIBIL;Y & BROADB& H
AL BE5 PUT =? 6! ,,FCC = 3SID],N4

                         #C'AA ,A3ESS
    6PUBLI%$ "WS
  ,! FUNDA;TAL "R 6R1D %D 2 5JOY$ 0ALL
P]SONS 9 ! ,9=M,N AGE4 ,! ABIL;Y 6SEEK1
RCV & IM"P 9=M,N & ID1S IS VITAL 65SUR+
T ALL P]SONS >E A# 6"PICIPATE
PRODUCTIVELY 9 ! CULTURAL1 SCI5TIFIC &
ECONOMIC LIFE (! C.TRY4  ,H["E1 "! >E
S"EAL GR\PS ( P]SONS :O >E UNA# 6A3ESS
MAT]IALS 9 ! PR9T$ =M DUE 6A PHYSICAL1
S5SORY OR COGNITIVE 4ABIL;Y 7PR9T
IMPAIR$ P]SONS74 ,^! MAY 2 P]SONS :O >E
BL OR H L[ VI.N1 ^? :O >E DYSLEXIC1 H A
LE>N+ 4ABIL;Y OR A PHYSICAL OR MOTOR
4ABIL;Y : PREV5TS !M F HOLD+ OR TURN+ !
PAGES (A BOOK4 ,"! >E TWO SPECIFIC >1S
A6ECT+ A3ESS 69=M,N = P]SONS ) PR9T
IMPAIR;TS1 "NLY LEGAL & TE*NICAL    #AHB
ASPECTS4
   

                              #C'AA'A   
    ,LEGAL *ALL5GES
  ,PUBLI%$ "WS >E ! SUBJECT MATT] (
N,NAL COPY"R LAWS1 : V>Y F N,N 6N,N4 ,!
COPY"R LAWS ( C.TRIES >E RESPONSI# =
DET]M9+ :E!R 3V].NS =! B5EFIT ( PR9T
IMPAIR$ P]SONS >E POSSI# )\T SEEK+
P]MIS.NS F COPY"R HOLD]S4 
   
  ,AC 6A /UDY 0! ,_W ,9TELLECTUAL
,PROP]TY ,ORGANIZ,N 7,,WIPO7 ON EXCEP;NS
& LIMIT,NS =! VISU,Y IMPAIR$ 7A REPORT
0,JUDI? ,SULLIVAN71 ONLY #EG C.TRIES H
SPECIFIC PROVI.NS 6MAKE COPY"R$ "WS
A3ESSI# 6PR9T = IMPAIR$ P]SONS4 ,"S (!
C.TRIES CIT$ Z HAV+ SY/EMS 9 PLACE =!
PRODUC;N & N,NAL 4SEM9,N ( A3ESSI#
COPIES >E ,K5YA1 ! ,UNIT$ ,K+DOM1
,BRAZIL1 ,CANADA &! ,UNIT$ ,/ATES4
,SIMIL>LY1 "S C.TRIES T H 9FRA/RUCTURE 9
PLACE =! PRODUC;N & 9T]N,NAL 4SEM9,N (
A3ESSI# COPIES 9CLUDE ! ,NE!RL&S1
,RUSSIA & ,FR.E4 ,P]SONS ) 4ABILITIES1 9
S* C.TRIES1 C GET A3ESSI# 3T5T F    #AHC
LIBR>IES L ,BOOK%>E1 ,,RNIB1
,TIFLOLIBROS ETC4
   
  ,ON ! O!R H&1 "! >E NE>LY #ABG C.TRIES
: D N MAKE ANY SPECIAL PROVI.NS = PR9T =
IMPAIR$ P]SONS 63V]T & R1D BOOKS4
,3SEQU5TLY1 P]SONS 9 ^! C.TRIES H V FEW
BOOKS 9 A3ESSI# =MATS4 ,! ,_W ,BL ,UNION
E/IMATES T ? MAY 2 Z L[ Z #E P] C5T 9
DEVELOP$ C.TRIES & #J'E P] C5T 9
DEVELOP+ C.TRIES4 ,BL P]SONS 9 ^!
C.TRIES >E AL UNA# 6BORR[ A3ESSI#
MAT]IALS F LIBR>IES 9 O!R C.TRIES4
   
  ,! /R+5CY ( COPY"R LEGISL,N & XS
3SEQU5T RE/RIC;N ( PUBLIC A3ESS
6CULTURAL & SCI5TIFIC "WS -B9$ ) RAPIDLY
*ANG+ ME?ODS ( CULTURAL PRODUC;N &
COLLABOR,N >E DRIV+ ! RISE ( NEW &
ALT]NATIVE MODELS 6TRADI;NAL COPY"RS4
,REC5T TR5DS H WIT;S$ A %IFT T[>DS OP5 &
FLEXI# MODELS ( LIC5S+ S* Z ! OP5 3T5T &
CR1TIVE -MONS LIC5SES : >E US$ = S(TW>E1
MUSIC & >T"W4 ,^! ALT]NATIVE LIC5SES C 2
CLASSIFI$ 96DI6]5T CATEGORIES1 TAK+
96A3.T ! M$IUM !Y A4RESS1 NATURE (!
LIC5SE &! VALID;Y (! LIC5SE4        #AHD
   
  ,CR1TIVE ,-MONS 7,C,C7 IS A NON-PR(IT
ORGANIZ,N T 0 SET UP 9 #BJJA & "WS
69CR1SE ! LEVEL ( CULTURAL1 SCI5TIFIC &
$UC,N 3T5T AVAILA# 9 ! PUBLIC DOMA9 I4E4
! BODY ( "W AVAILA# 9 ! PUBLIC DOMA9 =
P]SONS 6USE1 %>E1 REPURPOSE & REMIX 9 A
FREE & LEGAL MANN]4 ,9SPIR$ 9 "P 0!
,,GNU ,,GPL1 ,CR1TIVE ,-MONS HAS -E UP )
AN >RAY ( FREE LIC5SES T C 2 US$ 0P]SONS
6LIC5SE _! "WS FREELY = C]TA9 USES1 ON
C]TA9 3DI;NS1 OR D$ICATE _! "WS 6!
PUBLIC DOMA94 ,! WIDESPR1D USE ( ^!
LIC5SES C G A L;G WAY 9 SECUR+ A3ESS 6K
= PR9T IMPAIR$ P]SONS4 ,X IS E/IMAT$ T
OV] #ACJ MILLION "WS 7 LIC5S$ "U ,C,C
LIC5SES 9 #BJJH4

                                    
     #C'AA'B    ,TE*NOLOGICAL *ALL5GES
  ,PR9T IMPAIR$ P]SONS C A3ESS 9=M,N 9 A
V>IETY ( =MATS1 RANG+ F MA9/R1M
ELECTRONIC =MATS L A3ESSI# ,,HTML1 ,,MS
,^W1 ,TEXT1 ,,PDF1 ETC41 6SPECIALIS$
=MATS S* Z ,BRL1 L>GE PR9T1 AUDIO & S
ON4 ,IN ! CASE ( ELECTRONIC =MATS1 "! >E
S"EAL ASSI/IVE TE*NOLOGIES S* Z     #AHE
SCRE5 R1D]S1 REFRE%A# ,BRL 4PLAYS ETC41
: 5A# A3ESS 6ELECTRONIC 9=M,N4 ,( KEY
IMPORT.E 6US]S ( ASSI/IVE TE*NOLOGIES :5
A3ESS+ 3T5T 9 ELECTRONIC =MAT IS :E!R !
3T5T 3TA9S A /RUCTURE : C 2 9T]PRET$ 0^!
ASSI/IVE TE*NOLOGIES4  ,= EXAMPLE1 9 AN
A3ESSI# ,,HTML1 3T5T 9 DATA TA#S C 2
,8M>K$ UP0' 9 ORD] 6PROVIDE 9=M,N ON !
LAY\T (! TA# 6! SCRE5 R1D] US]4 
,SIMIL>LY1 =MATS S* Z A3ESSI# ,P,D,FS C
2 ,8TA7$0' 6PROVIDE A CORRECT R1D+ ORD]
(! TEXT Z WELL Z 6PROVIDE 9=M,N ON ! FL[
& /RUCTURE (! 3T5T 9CLUD+ *APT] H1D+S &
SUB-SEC;N H1D+S4  ,)\T S* AN EMB$D$
/RUCTURE1 3T5T 9 ELECTRONIC =MATS C 2
DI6ICULT OR EV5 IMPOSSI# = PR9T IMPAIR$
P]SONS 6A3ESS4 ,H["E1 AL? ELECTRONIC
BOOKS H U%]$ 9 A REVOLU;N = PR9T IMPAIR$
P]SONS 05ABL+ A3ESS 63T5T AT ! SAME "T &
9 ! SAME =MAT Z = "EY"O ELSE1 ! LACK (
ADH];E 6A3ESSI# /&>DS :ILE CR1T+
ELECTRONIC DOCU;TS FRU/RATES !
POSSIBIL;Y ( 9/ANT & EASY A3ESS = P]SONS
US+ ASSI/IVE TE*NOLOGIES4 ,CR1TORS (
ELECTRONIC DOCU;TS %D MAKE AN EF=T
65SURE T _! DOCU;TS >E CR1T$ 9 AN
A3ESSI# MANN]4 ,"S (! 9T]N,NAL      #AHF
/&>DS T 5A# ! CRE,N ( A3ESSI# ELECTRONIC
DOCU;TS >E ,,DAISY1 ,,EPUB & ,,PDF4
   
  ,ANO!R SIGNIFICANT B>RI] 6A3ESS "WS C
2 F.D 9 ! =M ( ,D,R,MS 7,DIGITAL ,"RS
,MANAGE;T7 & ,T,P,MS 7,TE*NOLOGICAL
,PROTEC;N ,M1SURES74 ,>TICLES #AA & #AB
(! ,,WIPO ,COPY"R ,TR1TY 7,,WCT7 &
>TICLES #AH & #AI (! ,,WPPT 7,,WIPO
,P]=M.ES & ,PHONOGRAMS ,TR1TY7 H MADE X
POSSI# = ,MEMB] ,/ATES 6OBLIGE ! SETT+ 9
PLACE (A DIGITAL "RS MANAGE;T REGIME4
,,DRM SY/EMS >E UNDESIRA# 2C !Y GRANT
COPY"R [N]S DIGITAL "RS : G F> 2Y
PROP]TY "RS : >E ! SUBJECT MATT] (
COPY"R4 ,! COPY"R [N]S GET ! P[] 6DECIDE
:E!R OR N 6GIVE A3ESS 6"WS1 IRRESPECTIVE
( :E!R ! "WS >E COPY"R$4 ,!Y AL EXT5D
3TROL 6ID1S & "WS 9 ! PUBLIC DOMA94
,FUR!RMORE1 S9CE ,D,R,MS >E US$ 6TRACE
US]S1 !Y RAISE S]I\S 3C]NS ( DATA
PROTEC;N & PRIVACY4 ,TD1 "O 9CR1S+LY
F9DS T ,D,R,MS >E EX]CIS$ 09T]M$I>IES &
N NECESS>ILY ! AU?ORS ( "WS4 ,H;E1 _M
"TS1 AU?ORS >E UNA# 6A3ESS _! [N "WS 9
DI6]5T =MATS OR US+ DI6]5T DEVICES DUE
6! ,D,R,MS PLAC$ 0! 4TRIBUTOR4      #AHG
   
  ,REC5TLY1 ,AMAZON REL1S$ ! ,K9DLE BOOK
R1D]1 : AL HAS ! POT5TIAL 6MAKE _M BOOKS
A3ESSI# DUE 6XS TEXT 6SPEE* F1TURE4
,H["E1 COPY"R HOLD]S & PUBLI%]S PROTE/$
& =C$ ! RE/RICT$ AVAILABIL;Y ( ? F1TURE1
?US D5Y+ PR9T IMPAIR$ P]SONS A3ESS 6_M
BOOKS4 ,AT PRES5T1 ,AMAZON IS "W+ ON
IMPROV+ ! A3ESSIBIL;Y ( ,K9DLE'S M5US &
O!R F1TURES & HAS A "W>.D = US]S )
4ABILITIES1 ": P]SONS ) 4ABILITIES C GET
A3ESS 6! TEXT 6SPEE* F1TURE = C]TIFI$
PR9T4
   
  ,A3ESS 6K = P]SONS ) 4ABILITIES C 2
FACILITAT$ 6A SIGNIFICANT EXT5T 03=M.E )
C]TA9 TE*NOLOGICAL /&>DS & %>+ PLAT=MS1
"NLY OP5 /&>DS & OP5 A3ESS _/ 3T5T4 ,OP5
/&>DS >E V IMPORTANT = 5SUR+
9T]OP]ABIL;Y 2T DI6]5T S(TW>E
TE*NOLOGIES4 ,S9CE MO/ PIECES ( GOV]N;T
9=M,N & TRANSAC;NS >E N[ C>RI$ \ OV] !
,9T]NET1 GOV]N;TS H 6RECOGNIZE ! NE$ =
PROMOT+ OP5 /&>DS "? 9T]OP]ABIL;Y
FRAME"WS 65SURE 5H.ED TRANSP>5CY &
E6ICI5CY 9 GOV]N;T AC;NS1 PROMOTE 9=M$
DECI.N MAK+ & BETT] PUBLIC          #AHH
S]VICES4 ,? W OP5 UP ! 5TIRE _W ( PUBLIC
9=M,N : IS AVAILA# ON GOV]N;T WEBSITES B
UNAVAILA# = P]SONS ) ASSI/IVE
TE*NOLOGIES 2C ( TE*NOLOGICAL
9COMPATIBIL;Y4 ,IN C.TRIES L ! ,UNIT$
,/ATES1 ,G]_M1 ,KOREA1 ! ,UNIT$ ,K+DOM &
S ON1 A3ESSIBIL;Y ( PUBLIC 9=M,N S]VICES
IS M&AT$ "U LEGISL,N & POLICIES & H;E1 X
IS EASY 65SURE T EV5 PRIVATE S]VICE
PROVID]S DELIV] 9=M,N 9 AN A3ESSI#
MANN]4
   
   
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,TE*NOLOGY >1S73 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/TE*NOL
OGY,++,+>1S
   






                     #D             #AHI
    ,A3ESSIBIL;Y ,POLICY ,MAK+3 ,AN
         ,9T]N,NAL ,P]SPECTIVE

   
  ,? *APT] PROVIDES A BRIEF SUMM>Y ( "S
(! 9ITIATIVES & BE/ PRACTICES : H BE5
ADOPT$ 0C.TRIES >.D ! GLOBE Z A F/ /EP
T[>DS POLICY =MUL,N = C.TRIES4 ,_M (!
C.TRIES 9CLUD$ >E DEVELOP$ N,NS S9CE !
AIM IS 6LOOK AT A WIDE GAMUT ( REGIMES
": ! PR9CIPLE ( A3ESSIBIL;Y HAS TAK5
%APE 9 DI6]5T =MS--RANG+ F LEGISL,NS &
POLICIES 6DIRECTIVES & ORD9.ES--& OBS]VE
! E6ICACY ( ^! =MS4 ,! *APT] COV]S #AE
C.TRIES &! ,EUROP1N ,UNION4 ,! C.TRIES
9CLUDE ! ,UNIT$ ,/ATES & ,CANADA F !
,AM]ICAS2 ! ,UNIT$ ,K+DOM1 ,G]_M1
,ITALY1 ,PORTUGAL1 ,IREL&1 & ,SW$5 9
,EUROPE2 & ,AU/RALIA1 ,NEW ,Z1L&1
,JAPAN1 ! ,PHILIPP9ES1 ,KOREA & ,?AIL& F
! ,ASIA ,PACIFIC4
   
   



                   #D'A    ,C.TRY   #AIJ
    ANALYSIS

                #D'A'A      ,UNIT$
    ,/ATES ( ,AM]ICA
  ,! ,UNIT$ ,/ATES HAS 5ACT$ EXT5SIVE
LEGISL,N 6COV] V>I\S ASPECTS (
A3ESSIBIL;Y4 ,! ,U4,S4 WEB A3ESSIBIL;Y
REGIME IS WELL-E/ABLI%$ & WELL FUNC;N+
=! PUBLIC SECTOR4  ,SEC;N #EJH IS AN
E6ECTIVE1 DIRECT1 & T>GET$ LEGISL,N :
PROVIDES =A SY/EMIS$ PROCESS ( -PLA9T
REGI/R,N 9 CASES ( NON-COMPLI.E4 ,?\< X
ORIG9,Y APPLI$ ONLY 6! F$]AL GOV]N;T1
MO/ ,/ATES H N[ ADOPT$ X Z /ATE LAW & _M
-PANIES H ADOPT$ X = _! (FICIAL
POLICIES4 ,SEC;N #EJH AL PROVIDES =!
SETT+ UP ( AN ,A3ESS ,BO>D 6P]IODIC,Y
REVIEW & AM5D ! /&>DS4 ,YET1 X REMA9S
UNCLE> :E!R ,U4,S4 ANTI-4CRIM9,N LAW
APPLICA# 6! PRIVATE SECTOR AL APPLIES 6!
,9T]NET4 ,CURR5T CASE LAW SU7E/S T !
PRIVATE PROVID]S ( GDS & S]VICES MAY N
4CRIM9ATE AG/ P]SONS ) 4ABILITIES ON !
,9T]NET1 & _M -PANIES >E PRE-EMPT+
FUTURE LAWSUITS 0ADOPT+ A3ESSIBIL;Y
POLICIES ( _! [N4
                #D'A'B              #AIA
    ,UNIT$ ,K+DOM
  ,! ,UNIT$ ,K+DOM,8;S REGIME TAKES A
DI6]5T =M3 X DOES N H LEGISL,N DIRECTLY
A4RESS+ WEB A3ESSIBIL;Y4 ,R1 XS KEY/"O
IS ! ,4ABIL;Y ,4CRIM9,N ,ACT1 A G5]AL
LAW PROHIBIT+ 4CRIM9,N AG/ P]SONS )
4ABILITIES 9 ! PROVI.N ( GDS1 FACILITIES
& S]VICES4 ,?\< ! ,ACT 3TA9S NO DIRECT
REF];E 6WEBSITES OR WEB A3ESSIBIL;Y1 X
IS N DESIGN$ 6M5;N ANY GDS OR S]VICES
SPECIFIC,Y1 & FOCUSES 9/1D ON !
RESPONSIBIL;Y (! S]VICE PROVID] 65SURE
EQUITA# A3ESS4  ,! PRACTICAL M1N+ (!
,ACT IS 9/1D \TL9$ 9 ! ,CODE ( ,PRACTICE
=! ,ACT : EXPLICITLY M5;NS WEBSITES4
,A4I;N,Y1 A DOCU;T CALL$ ! ;,,PAS#GH
PROVIDES GUID.E 6ORGANIZ,NS 9 H[ 6-MIS.N
AN A3ESSI# WEBSITE F A DESIGN AG5CY4 ,!
5=CE;T ( ^! LEGAL PROVI.NS DEP5DS
PRIM>ILY ON US]S ) 4ABILITIES FIL+
-PLA9TS1 CULM9AT+ 9 LEGAL AC;N4 ,!
UNEQUIVOCAL APPLIC,N (! ,UNIT$
,K+DOM,8;S WEB A3ESSIBIL;Y LAW 6!
PRIVATE SECTOR IS A KEY S\RCE ( XS
/R5G?4

                #D'A'C              #AIB
    ,AU/RALIA
  ,! ,AU/RALIAN WEB A3ESSIBIL;Y REGUL,NS
>E AL ROOT$ 9 ! ,AU/RALIAN ,4ABIL;Y
,4CRIM9,N ,ACT 7,,DDA74 ,ALL GOV]N;TS 9
,AU/RALIA H POLICIES & GUIDEL9ES T D1L )
A3ESSI# PUBLIC WEBSITES4 ,! ,_WWIDE ,WEB
,A3ESS ,ADVISORY ,NOTES 6! ,,DDA1 : 3TA9
SPECIFIC GUIDEL9ES = ,8AU?ORS & DESIGN]S
6MAKE _! _WWIDE WEB DOCU;TS A3ESSI# 6!
BROADE/ POSSI# AUDI;E0' BUTTRESS ! G5]AL
ANTIDISCRIM9,N REGIME1 5SURE XS
APPLICABIL;Y 6! ,9T]NET1 & 5H.E
5=C1BIL;Y & -PLI.E4 ,! ,HUMAN ,"RS &
,EQUAL ,OPPORTUN;Y ,-MIS.N 7,,HREOC7 HAS
RESPONSIBIL;Y = PROMOT+ ! OBJECTIVES (!
,4ABIL;Y ,4CRIM9,N ,ACT 7,,DDA7 &
PROVIDES ADVICE AB ! IMPLIC,NS &
MONITOR+ (! ,ACT = WEBSITE OP]ATORS4 ,!
PIONE]+ CASE ( ,MAGUIRE V4 ,,SOCOG1 ": A
BL MAN SU3ESS;LLY SU$ AN ORGANIZ,N1 IS
HI<LY RELEVANT1 Z ! \TCOME (! CASE 0
9FLU5C$ H1VILY 0! ,,WCAG4 ,? CASE W
LIKELY 2 A PO9T ( REF];E = O!R C\RTS1 9
,AU/RALIA & ABROAD1 D1L+ ) WEBSITE
A3ESSIBIL;Y SUITS4 

                #D'A'D      ,G]_M   #AIC
  ,G]_M HAS _M REGUL,NS COV]+
A3ESSIBIL;Y = P]SONS ) 4ABILITIES & IS
"O (! MO/ ADV.ED N,NS 9 ? REG>D4 ,XS
REGUL,NS COV] A3ESSIBIL;Y ( BO? WEB &
O!R ELECTRONIC 9FRA/RUCTURE4 ,X HAS
G5]IC 4ABIL;Y LEGISL,N 9 ! =M ( AN EQUAL
OPPORTUNITIES ACT = P]SONS ) 4ABILITIES
& COV]S WEB & ELECTRONIC A3ESSIBIL;Y "?
REGUL,N 9 ! =M (A F$]AL ORD9.E4 ,XS
BROAD ,B>RI]-FREE ,9=M,N ,TE*NOLOGY
,ORD9.E 7,9GHTTPCCWWW4E9FA*,+-FU]-
ALL$4E_/>TIKEL_/BITV,++,+5GLI%_/7 COV]S
WEB A3ESSIBIL;Y & 3TA9S PROVI.NS =
REGUL> EVALU,N & REVIEW (! ,ORD9.E4 ,!
,ORD9.E IS APPLICA# 6AU?ORITIES1 H1L?
9SUR.ES & O!R BODIES1 F.D,NS & PUBLIC
9/ITU;NS & 6! PRIVATE SECTOR 9 A M
LIMIT$ WAY4

                #D'A'E      ,PORTUGAL
  ,PORTUGAL HAS PUT 9 PLACE WEB
A3ESSIBIL;Y GUIDEL9ES = PUBLIC WEBSITES4
,:ILE "! IS NO SPECIFIC LEGISL,N T HAS
BE5 5ACT$1 ! ,PORTUGUESE WEB A3ESSIBIL;Y
REGIME IS 4T9CT = XS ROBU/ MONITOR+
-PON5T4 ,! ,RESOLU;N (! ,C\NCIL (
,M9I/]S ON ! ,A3ESSIBIL;Y (         #AID
,PUBLIC ,ADM9I/R,N ,WEBSITES = ,CITIZ5S
) ,SPECIAL ,NE$S /ATES T 9=M,N LAY\T &
PRES5T,N 9 PUBLIC ADM9I/R,N WEBSITES
7C5TRAL & LOCAL7 %D ALL[ OR FACILITATE
A3ESS 0P]SONS ) SPECIAL NE$S4 ,!
,RESOLU;N AL PROVIDES =A ,M9I/] 6BE
APPO9T$ 6MONITOR & EVALUATE ! 5=CE;T ( ?
PIECE ( LEGISL,N & REQUIRES A REPORT 6BE
PRES5T$ ON XS IMPLE;T,N4

                         #D'A'F     
    ,NEW ,Z1L&
  ,NEW ,Z1L&,8;S WEB A3ESSIBIL;Y REGIME
PRIM>ILY -PRIS$ 0XS SET ( ,8,NEW ,Z1L&
,GOV]N;T ,WEB ,/&>DS & ,RECOMM5D,NS0'1
EXEMPLIFIES ^? REGIMES BAS$ L>GELY ON !
,,WCAG4 ,? IS AN IMPORTANT REM9D] T
C.TRIES SEEK+ 6ADOPT WEB A3ESSIBIL;Y
REGIMES NE$ N NECESS>ILY 5GAGE 9
EXT5SIVE PROCESSES ( POLICY DEVELOP;T3 !
,,WCAG PROVIDE A R1DY REF];E =!
DEVELOP;T ( E6ECTIVE WEB A3ESSIBIL;Y LAW
& POLICY4 ,! LEGISL,N & GUIDEL9ES COV]+
WEB A3ESSIBIL;Y M&ATE -PLI.E 0PUBLIC
SECTOR AG5CIES4

                                    #AIE
    #D'A'G      ,CANADA
  ,CANADA,8;S ,9T]NET /&>DS1 ! ,8,-MON
,LOOK & ,FEEL ,/&>DS =! ,9T]NET0' >E1 L
^? (! ,UNIT$ ,K+DOM1 L>GELY DEP5D5T ON !
PRIVATE FIL+ ( -PLA9TS4  ,P]SONS :O >E
UNJU/LY 4CRIM9AT$ AG/ MAY FILE A
3FID5TIAL -PLA9T )! ,CANADIAN ,HUMAN
,"RS ,-MIS.N4 ,! APPLICABIL;Y (!
GUIDEL9ES IS 6ALL ,GOV]N;T ,DE"P;TS &
,M9I/RIES & AG5CIES B N 6ANY PRIVATE
ORGANIZ,NS4 ,O!R ?AN ^! /&>DS1 ,CANADA
HAS _M K9DS ( HUMAN "RS LEGISL,N :
ADVOCATE A3ESSIBIL;Y1 & O!R (FICES &
REPORTS : D1L )! ISSUE4

                        #D'A'H     
    ,IREL&
  ,:ILE ,IREL& HAS =MULAT$ S"EAL
POLICIES & PROGRAMS D1L+ ) WEB
A3ESSIBIL;Y = P]SONS ) 4ABILITIES1 "! IS
NO SPECIFIC LEGISL,N T DIRECTLY COV]S ?
>EA4 ,IREL& HAS N,NAL GUIDEL9ES ON
A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES1 :
9 ! SPECIFIC CASE ( WEB A3ESSIBIL;Y
ESS5TI,Y ADOPT OR 9CORPORATE ;,W#C,C
,,WCAG #A'J )\T SUB/ANTIVE *ANGE4
,APPLICABIL;Y ( GUIDEL9ES IS        #AIF
PRIM>ILY 6! PUBLIC SECTOR & IS AG N
M&ATORY4 ,! ,N,NAL ,4ABIL;Y ,AU?OR;Y HAS
AL PUBLI%$ ! N,NAL GUIDEL9ES ON
A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES 9 !
PUBLIC SECTOR1 : H SEC;NS ON WEB
A3ESSIBIL;Y4 ,:ILE ^! GUIDEL9ES >E
ADVISORY R ?AN -PULSORY1 "! IS EVID;E T
!Y H BE5 ADH]$ 60N,NAL & SUB-N,NAL
GOV]N;TS4

              #D'A'I      ,ITALY
  ,ITALY PROVIDES AN EXAMPLE (A C.TRY
RESPOND+ 6! EVOLU;N ( 9T]N,NAL NORMS
0IMPLE;T+ DOME/IC WEB A3ESSIBIL;Y
9ITIATIVES4 ,X IS N CO9CID5TAL T !
UMBRELLA LAW 3C]N+ A3ESS = P]SONS )
4ABILITIES 6,,ICT1 ,LAW #D_/#BJJD1 0
DRAFT$ 9 #BJJC1 ! ,EUROP1N ,YE> (
,P]SONS ) ,4ABILITIES4 ,! REQUIRE;TS (!
,LAW 9CLUDE WEB A3ESSIBIL;Y & PLACE ^U
GOV]N;T AG5CIES ! OBLIG,N ( MAK+ PUBLIC
SECTOR WEBSITES A3ESSI# & 65SURE
A3ESSIBIL;Y :ILE PUR*AS+ ,,ICT GDS &
S]VICES & SIGN+ 3TRACTS = _! MA9T5.E4 ,?
LAW IS SUPPORT$ 0TWO DECREES1 "O ( :
SPECIFIES ! 5=CE;T REGUL,NS & "O ( :
LAYS D[N ! TE*NICAL REQUIRE;TS =    #AIG
WEB A3ESSIBIL;Y 6BE ADH]$ TO4 ,!
GUIDEL9ES APPLY 6N,NAL & LOCAL PUBLIC
BODIES & 6PRIVATE SUBJECTS1 IF !Y >E
3CES.N>IES ( PUBLIC 9=M,N OR S]VICES1 &
6PUBLIC TRANSPORT & TELECOMMUNIC,NS
-PANIES4 ,! CASE ( ,ITALY /&S Z TE/A;T
6! 9FLU;E ( EVOLV+ 9T]N,NAL NORMS4

                 #D'A'AJ    ,SW$5
  ,SW$5 HAS A V DETAIL$ SET ( NON-
M&ATORY GUIDEL9ES ON WEB A3ESSIBIL;Y1 Z
WELL Z /IPULAT+ T GOV]N;T PRODUCTS &
S]VICES >E A3ESSI# 6P]SONS ) 4ABILITIES2
X LACKS LEGISL,N 6=TIFY ^! GUIDEL9ES )!
=CE ( LAW4 ,SW$5 HAS PASS$ LAWS REQUIR+
T ,,X PRODUCTS & S]VICES %D 2 A3ESSI# 6&
USA# 0"EY"O Z F> Z ? IS AT ALL POSSI#1
9CLUD+ P]SONS ) 4ABILITIES & ? IS
APPLICA# 6ALL 9 ,SW$54 ,X DOES H A
-PREH5SIVE 4ABIL;Y POLICY ) O!R LEGISL,N
RELAT+ 6NON-4CRIM9,N ETC4 ,& FASC9AT+LY1
/UDIES %[ T OV] #HJ 3P ( PUBLIC SECTOR
WEBSITES >E FOLL[+ ^! GUIDEL9ES 6"S
EXT5T4 ,X IS DANG]\S1 H["E 6EXTRACT ANY
G5]AL LESSON F ! ,SW$I% EXAMPLE S9CE
SIMIL> LEVELS ( VOLUNT>Y -PLI.E _C 2
EXPECT$ F C.TRIES ^: 3DI;NS V>Y     #AIH
DRA/IC,Y F ^? ( ,SW$54 ,H["E1 ! ,SW$I%
EXAMPLE S]VES Z TE/A;T 6! FACT T WEB
A3ESSIBIL;Y GUIDEL9ES NE$ N 2 S DI6ICULT
6-PLY )3 !Y C 2 ADOPT$ Q EASILY 9 _M
CASES4

               #A #D'A'AA    ,EUROP1N
    ,UNION
  ,! ,EUROP1N ,UNION HAS ADOPT$ A *>T] (
FUNDA;TAL "RS & AN AC;N PLAN DESIGN$
6PROTECT ! "RS ( ,P]SONS ) ,4ABILITIES &
EXT5D A3ESSIBIL;Y ( ,,X PRODUCTS &
S]VICES 9CLUD+ WEB A3ESSIBIL;Y4 ,! ,,EU
HAS AL ISSU$ -MUNIC,NS & ADOPT$
RESOLU;NS Z WELL Z AC;N PLANS )! AIM (
PROVID+ 9CR1S$ A3ESSIBIL;Y 6PUBLIC
WEBSITES & 3T5T Z WELL Z 9CR1S$
AVAILABIL;Y ( ,,X PRODUCTS & S]VICES
6P]SONS 9 ! ,,EU4 ,:ILE GUIDEL9ES -PLY )
,,WCAG1 ! IMPLE;T,N (! SAME IS / 9
PROGRESS4 ,FUR!R APPLICABIL;Y IS /
RE/RICT$ 6PUBLIC SECTOR AG5CIES1
PRODUCTS & S]VICES4
  ,! ,EUROP1N ,UNION HAS A ,8,C\NCIL
,RESOLU;N ON ! A3ESSIBIL;Y ( PUBLIC
WEBSITES & _! 3T5T0' : D1LS ) WEB
A3ESSIBIL;Y4 ,! ,AC;N ,PLANS (!     #AII
,,EU >E UNIQUE4 ,!Y >E DIRECT & !Y SET
CLE> GOALS4  ,"! IS A CLE>-CUT D1DL9E
PRESCRIB$ = MAK+ *ANGES 6REG>D+ WEBSITE
A3ESSIBIL;Y4  ,H["E1 ! EXT5T 6: DI6]5T
C.TRIES 9 ! ,,EU FOLL[ ,,EU GUIDEL9ES
V>IES4 ,! ,,EU HAS -MIS.N$ /UDIES OV] !
PA/ FEW YE>S 6M1SURE WEB A3ESSIBIL;Y &
HAS BE5 4SATISFI$ ) XS [N PROGRESS4 ,IN
#BJJF ! ,8,M1SUR+ PROGRESS ( ;E-
,A3ESSIBIL;Y 9 ,EUROPE0' 7,ME,,AC7 /UDY
F.D T ONLY A V SMALL PROPOR;N ( KEY
GOV]N;T WEBSITES 9 ! ,MEMB] ,/ATES MEET
! A3EPT$ M9IMUM 9T]N,NAL /&>DS ON
A3ESSIBIL;Y 7#AB'E 3P PASS$ AUTOMAT$
TE/+ & ONLY #E'C 3P PASS$ BO? AUTOMATIC
& MANUAL EXAM9,N71 & F.D T ! %>E ( KEY
-M]CIAL _/ SECTORAL WEBSITES 7E4G4
RAILWAYS1 ,,TV1 NEWSPAP]S1 RETAIL BANK+7
PROVID+ ? M9IMUM LEVEL ( A3ESSIBIL;Y IS
EV5 L[] 7ONLY #C'I 3P PASS$ AUTOMAT$
TE/+ :ILE N A S+LE SITE PASS$ BO?
AUTOMATIC & MANUAL TE/+7#1FROM  ,:ILE S*
RESULTS >E NO": NE> 5 6OV]COME ! DIGITAL
DIVIDE1 ! /UDY F.D T S* RESULTS -P>$ V
UNFAV\RABLY ) ^? P]TA9+ 6,AU/RALIA1
,CANADA1 &! ,UNIT$ ,/ATES--S* SELF-
ASSESS;T & SELF-REGUL,N IS          #BJJ
ESS5TIAL 6! FUNC;N+ ( ANY E6ECTIVE
REGIME4

                  #D'A'AB    ,JAPAN
  ,JAPAN DOES N H ANY LEGISL,N COV]+
A3ESSIBIL;Y1 B ! GUIDEL9ES = A3ESSIBIL;Y
H BE5 LAID D[N 9 ! =M ( AN ,9DU/RIAL
,/&>D 0! ,JAPANESE ,/&>DS ,ASSOCI,N4 ,IN
#BJJD1 BUILD+ ON ,,ISO_/,,IEC ,,GUIDE
#GA & ,,JIS ;,Z #HJGA1 ! ,JAPANESE
,9DU/RIAL ,/&>D = WEB A3ESSIBIL;Y 0
REL1S$1 CALL$  ,8,,JIS ;,X #HCDA3
,GUIDEL9ES = ,OLD] ,P]SONS & ,P]SONS )
,4ABILITIES--,9=M,N & ,-MUNIC,NS
,EQUIP;T1 ,S(TW>E & ,S]VICES0'4
  ,! ,,JIS ;,X #HCDA-#C1 A -PON5T (
,,JIS ;,X #HDCA1 0 EXPECT$ 6FUNC;N Z A
BASIS 65SURE ! WEB A3ESSIBIL;Y ( GOV]N;T
WEBSITES 9 ! C5TRAL & LOCAL GOV]N;TS 9
,JAPAN4 ,H["E1 ! ,M9I/RY ( ,9T]NAL
,A6AIRS & ,-MUNIC,NS F.D A WIDESPR1D
LACK ( "U/&+ (& RESPECT =! ,,JIS ;,X
#HCDA-#C AM;G ! LOCAL GOV]N;TS 9 ,JAPAN1
& 9 ,DECEMB] #BJJE FUR!R PROPOS$
,8,OP],NAL ,MODELS 6,IMPROVE
,A3ESSIBIL;Y ( ,PUBLIC ,WEBSITES0' 9
ORD] 6SUPPLE;T ! ,,JIS ;,X #HCDA-   #BJA
#C4
  ,! GUIDEL9ES & /&>DS >E M&ATORY =
N,NAL & LOCAL GOV]N;T AG5CIES & C 2
FOLL[$ ON A VOLUNT>Y BASIS 0PRIVATE
-PANIES4

                   #D'A'AC    ,KOREA
  ,KOREA HAS A ROBU/ -B9,N ( LEGISL,N1
S* Z ! #BJJG ,KOREA ,4ABIL;Y ,4CRIM9,N
,ACT1 ! ,N,NAL ,9=MATIZ,N ,ACT1 & OV]>*+
POLICY ) M&ATORY -PLI.E REQUIR$ 0PUBLIC
& PRIVATE SECTORS 9 A PHAS$ MANN]4 ,!
GOV]N;T HAS E/ABLI%$ A PROCESS ( SURVEYS
6M1SURE ! DEGREE ( -PLI.E & AW>E;S (!
GUIDEL9ES & SEE H[ F> !Y H R1*$ 9 !
ROADMAP4 ,! WEB A3ESSIBIL;Y OBLIG,NS
LAID D[N 9 ! ,KOREA ,4ABIL;Y ,4CRIM9,N
,ACT1 #BJJI >E 9T5D$ 6APPLY 6BO? !
PRIVATE & PUBLIC SECTORS GRADU,Y 0#BJAE1
Z P] ! CURR5T ROADMAP1 />T+ ) GOV]N;T
AG5CIES & SUBSIDI>IES 9 #BJJI4

                   #D'A'AD    ,DEVELOP+
    C.TRIES
  ,(! DEVELOP+ C.TRIES /UDI$1 BO? ,?AIL&
&! ,PHILIPP9ES LACK 5=C1# LAW AB WEB
A3ESSIBIL;Y4 ,BO? C.TRIES H1        #BJB
H["E1 DEMON/RAT$ T PROMOT+ WEB
A3ESSIBIL;Y IS A PRIOR;Y ) _! SIGN+ &
RATIFY+ (! ,,CRPD & _! V>I\S POLICY
9ITIATIVES4 ,BO? C.TRIES FEEL T DEVELOP+
9DIG5\S V].NS (! ,,WCAG IS ESS5TIAL 9 _!
/EPS T[>DS A -PLETE WEB A3ESSIBIL;Y
REGIME4 
  ,":AS ,?AIL& HAS ALR DEVELOP$ XS [N
V].N (! ,,WCAG1 ! ,PHILIPP9ES HAS
E/ABLI%$ A "W+ GR\P CURR5TLY 9 ! PROCESS
( DO+ ! SAME4 ,Z ^! >E BO? RELATIVELY
REC5T 9ITIATIVES1 _! ACTUAL E6ICACY
REMA9S 6BE SE54 ,^! C.TRIES W1 9 !
FUTURE1 2 CRITICAL TE/ CASES = :E!R
MODIFI$ ,,WCAG /&>DS C 9 FACT RESULT 9
SIGNIFICANTLY 9CR1S$ WEB A3ESSIBIL;Y1 OR
:E!R !Y >E EMPTY EF=TS DESIGN$ 6A6ECT !
APPE>.E ( 3=M.E ) 9T]N,NAL NORMS4
  ,9DIA HAS G5]IC LEGISL,N ON 4ABIL;Y 9
! =M (! ,P]SONS ) ,4ABILITIES 7,EQUAL
,OPPORTUNITIES1 ,PROTEC;N ( ,"RS @&
,FULL ,"PICIP,N7 ,ACT : 0 5ACT$ 9 #AIIE
)! OBJECTIVE ( 5SUR+ EQUAL OPPORTUNITIES
= P]SONS ) 4ABILITIES & _! FULL "PICIP,N
9 N,N BUILD+4 ,"W ON CR1T+ AN OV]>*+
A3ESSIBIL;Y POLICY =! C.TRY 0 9ITIAT$ 9
,JANU>Y #BJJI 0! ,DE"P;T ( ,9=M,N   #BJC
,TE*NOLOGY & IS SOON LIKELY 6-E 96E6ECT4

                                   
    #D'B    ,SUMM>Y
   
  ,-MON !MES--DEVELOP$ C.TRIES
  ,ALL ! C.TRIES /UDI$ H PUT 9 PLACE
M1SURES 65SURE WEB A3ESSIBIL;Y4 ,"S H
SPECIFIC 5=C1# LEGISL,N :ILE O!RS H
RECOMM5D,NS & GUIDEL9ES4 ,ALL C.TRIES H
"S =M (A 4ABIL;Y 4CRIM9,N ACT1 : COV]S !
ISSUE ( A3ESSIBIL;Y M BROADLY DEF9$4
,SIX (! C.TRIES /UDI$ H REGUL,NS ON WEB
A3ESSIBIL;Y 9 ! =M ( LEGISL,NS1 :ILE TWO
C.TRIES H _! [N /&>DS ON WEB
A3ESSIBIL;Y4
  ,:ILE MO/ (! C.TRIES H SPECIFIC
LEGISL,N P]TA9+ ONLY 6WEB A3ESSIBIL;Y1
C.TRIES L ,KOREA1 ,JAPAN1 ,G]_M & ,IREL&
H 9CLUD$ A3ESSIBIL;Y POLICIES ON O!R
ELECTRONIC 9FRA/RUCTURE AL;G ) _! WEB
A3ESSIBIL;Y POLICY4
  ,Z _M Z T5 (! C.TRIES /UDI$ H _!
LEGISL,NS1 POLICIES & /&>DS BAS$ ON !
,,WCAG4 ,H["E1 C.TRIES L ,JAPAN ^: N,NAL
LANGUAGE USES A DI6]5T SCRIPT &A
PHONETIC ALPHABET1 H F.D T !        #BJD
,,WCAG IS BETT] SUIT$ 6LANGUAGES UTILIZ+
,LAT9 SCRIPT & H MOV$ 6AUG;T X )
LANGUAGE SPECIFIC A3ESSIBIL;Y 3SID],NS4
  ,MO/ C.TRIES H FOCUSS$ ON HAV+
LEGISL,NS : MAKES X M&ATORY ONLY =!
GOV]N;T & RELAT$ PUBLIC SECTOR DE"P;TS
6MA9TA9 A3ESSI# WEBSITES4 ,IN ,AU/RALIA
&! ,UNIT$ ,K+DOM H["E1 ANY S]VICE
PROVID] OR 9DIVIDUAL OR ORGANIZ,N CR1T+
A WEB PAGE M/ 5SURE T X IS A3ESSI#4 ,& 9
! ,UNIT$ ,/ATES X IS LIKELY ! CASE1 B
REMA9S 6BE SE51 :E!R ! ,AM]ICANS )
,4ABILITIES ,ACT APPLIES 6PRIVATE
WEBSITES4
  ,"! IS M* CASE LAW 9 S* C.TRIES D]IV+
F SU3ESS;L SUITS AG/ ORGANIZ,NS N
MA9TA9+ A3ESSI# WEBSITES4
  ,DI6];ES--DEVELOP$ C.TRIES
  ,TWO FUNDA;TAL WAYS 9 : C.TRIES0' WEB
A3ESSIBIL;Y REGIMES V>Y >E3 #A7 9 T]MS (
_! SCOPE1 T IS1 6:AT SECTORS ( SOCIETY
!Y APPLY1 & #B7 9 T]MS ( _! /R5G?1 T IS1
:E!R OR N !Y H ! =CE ( LAW4 ,! FOLL[+
GRID MAPS A FEW (! C.TRIES 9CLUD$ 9 ?
/UDY AC 6^! V>IA#S4
   
                                    #BJE
  ,PORTUGAL 9HABITS ! L[] LEFT QUADRANT
(! GRID1 Z XS REGIME HAS BO? A W1K
POLICY-TYPE &A L[ SCOPE4 ,JAPAN &! ,,EU
9HABIT ! TOP LEFT QUADRANT1 Z !Y H
-PREH5SIVE REGIMES T >E N BACK$ 0! =CE (
LAW4 ,! ,UNIT$ ,/ATES1 ,KOREA1 ,G]_M1
,ITALY L& 9 ! TOP-"R QUADRANT (! GRID1 Z
!Y EXHIBIT BO? HI<LY -PREH5SIVE & LEG,Y
5=C1# WEB A3ESSIBIL;Y REGIMES4
  ,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,DEVELOP+ POLICY73 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/DEVELO
P+,++,+POLICY
   
   
   
   

           ,APP5DIX ,A3 ,A3ESSIBIL;Y
         ,POLICY ,-P>ISON ,GRID

   
3
  ,++,+,,CRIT]IA
,,BE                                #BJF
  ,++,+,,AU/RALIA
,,BE
  ,++,+,,CANADA
,,BE
  ,++,+,,G]_M
,,BE
  ,++,+,,9DIA
,,BE
  ,++,+,,IREL&
,,BE
  ,++,+,,ITALY
,,BE
  ,++,+,,JAPAN
,,BE
  ,++,+,,KOREA
,,BE
  ,++,+,,NEW ,++,+,,Z1L&
4
  ,++,+,TYPE ,++,+( ,++,+,POLICY
3
  ,LEGISL,N 26
  ,ADVISORY ,NOTES
2
  ,/&>DS
2
  ,ORD9.E
2                                   #BJG
  ,G5]IC ,LEGISL,N
2
  ,LEGISL,N 26
  ,POLICY ,DOCU;T
2
  ,LEGISL,N 26,DECREES 26,DIRECTIVES
2
  ,9DU/RIAL ,/&>D
2
  ,LEGISL,N
2
  ,GUIDEL9ES 26
  ,LEGISL,N
4
  ,++,+,E6ECTIVE ,++,+F
3
  #AIIB1 #BJJB
2
  #BJJG
2
  #BJJB
2
  #AIIE
2
  #BJJE1 #BJJB
2
  #BJJD1 #BJJE1 #BJJF               #BJH
2
  #BJJD
2
  #BJJG
2
  #BJJB1 #AIHH
4
  ,++,+,SCOPE ,++,+( ,++,+COV]AGE37ONLY
WEB OR O!R ELECTRONIC 9FRA/RUCTURE7
3
  ,G5]AL LEGISL,N ) WEB SPECIFIC
ADVISORY NOTES
2
  ,ONLY WEB
2
  ,9CLUDES REGUL,NS = WEB Z WELL Z O!R
ELECTRONIC 9FRA/RUCTURE
2
  ,G5]AL LEGISL,N
2
  ,9CLUDES O!R ELECTRONIC 9FRA/RUCTURE
2
  ,9CLUDES O!R ELECTRONIC 9FRA/RUCTURE
2
  ,9CLUDES GUIDEL9ES = WEB & O!R
ELECTRONIC 9FRA/RUCTURE
2                                   #BJI
  ,COV]S WEB & O!R 9FRA/RUCTURE Z WELL
2
  ,ONLY WEB
4
  ,++,+,-PLI.E ,++,+) ,++,+,,WCAG
3
  ,YES
2
  ,YES1 ,/&>DS BAS$ ON ,,WCAG #A'J
2
  ,YES1 ,ORD9.E BAS$ ON ,,WCAG
,,BE
  ;,N_/;,A
2
  ,YES
2
  ,YES1
2
  ,BORR[$ "S GUIDEL9ES F ,,WCAG
,,BE
  ,YES1 ,GUIDEL9ES BAS$ ON ,,WCAG
,,BE
  ,YES1 :OLLY -PLIANT
4
  ,++,+,APPLICABIL;Y 7GOVT
WEBSITES_/ALL7
3                                   #BAJ
  ,ANY 9DIVIDUAL_/ ORGANIZ,N CR1T+ A WEB
PAGE4 7,9CLUDES ,GOV]N;T 26,PRIVATE7
2
  ,ONLY ,GOV]N;T ,DE"P;T1 ,M9I/RIES &
,AG5CIES
2
  ,AU?ORITIES ( ,F$]AL ,ADM9I/R,N
2
  ;,N_/;,A
2
  ,ONLY ,PUBLIC ,SECTOR ,WEBSITES
2
  ,PUBLIC SECTOR AG5CIES Z WELL Z
PRIVATE SUBJECTS IF !Y >E B5EFICI>IES (
PUBLIC 9=M,N OR S]VICES
2
  ,N,NAL & ,LOCAL ,GOV]N;T ,AG5CIES
2
  ,BO? PRIVATE & PUBLIC SECTOR GRADU,Y
0#BJAE Z P] ! CURR5T ROADMAP1 />T+ )
GOV]N;T AG5CIES & SUBSIDI>IES 9 #BJJI4
   
2
  ,PUBLIC ,SECTOR ,WEBSITES @& ,PUBLIC
,AG5CIES
4
  ,++,+,SIGNATORY ,++,+TO           #BAA
 ,++,+,,CRPD
3
  ,YES
2
  ,YES
2
  ,YES1 AL SIGN$ & RATIFI$ ,OP;NAL
PROTOCOL
2
  ,YES
2
  ,YES
2
  ,YES1 AL SIGN$ & RATIFI$ -,OP;NAL
PROTOCOL
2
  ,YES
2
  ,YES1 AL SIGN$ & RATIFI$--,OP;NAL
PROTOCOL
2
  ,YES
4
   
  ,++,+,,CRIT]IA
3
  ,++,+,,PHILIPP9ES                 #BAB
,,BE
  ,++,+,,PORTUGAL
,,BE
  ,++,+,,SW$5
,,BE
  ,++,+,,?AIL&
,,BE
  ,++,+,U4,K4
2
  ,++,+,,U4S4A4
,,BE
  ,++,+,,EU
4
  ,++,+,TYPE ,++,+( ,++,+,POLICY
3
  ,"W+ GR\P CURR5TLY =MULAT+ POLICY
2
  ,P>LIA;T>Y ,RESOLU;N
2
  ,LEGISL,N  26,N,NAL ,GUIDEL9ES
26,ORD9.ES
2
  ,POLICY 26,GUIDEL9ES
2
  ,LEGISL,N 26,GUIDEL9ES
2
  ,LEGISL,N                         #BAC
   
2
  ,C\NCIL ,RESOLU;N 26,AC;N ,PLAN
4
  ,++,+,E6ECTIVE ,++,+F
3
  ;,N_/;,A
2
  #AIII
2
  #AIII1 #BJJA1 #BJJB1 #BJJD
2
  ,N AVAILA#
2
  #AIIE1 #BJJF
2
  #AIIH
2
  #BJJB
4
  ,++,+,SCOPE ,++,+( ,++,+COV]AGE37ONLY
WEB OR O!R ELECTRONIC 9FRA/RUCTURE7
3
  ;,N_/;,A
2
  ,ONLY WEB
2                                   #BAD
  ,COV]S WEBSITES Z WELL Z BROAD T]M
,8,9=M,N ,TE*NOLOGY0'
2
  ,WEB A3ESSIBIL;Y GUIDEL9ES
2
  ,G5]AL OV]>*+ LEGISL,N1 ) SPECIFIC
GUIDEL9ES = WEB A3ESSIBIL;Y
2
  ,COV]S WEB & O!R 9FRA/RUCTURE Z WELL
2
  ,9CLUDES O!R ELECTRONIC 9FRA/RUCTURE
4
  ,++,+,-PLI.E ,++,+) ,++,+,,WCAG
3
  ;,N_/;,A
2
  ,"PLY1 BROADLY BAS$ ON SAME PR9CIPLES
2
  ,YES1 GUIDEL9ES BAS$ ON ,,WCAG
,,BE
  ,TH-,,WCAG1 ,"PI,Y -PLIANT ) ,,WCAG
#A'JS
2
  ,YES1 GUIDEL9ES BAS$ ON ,,WCAG
,,BE
  ,"PLY
2                                   #BAE
  ,YES
4
  ,++,+,APPLICABIL;Y 7GOVT
WEBSITES_/ALL7
3
  ;,N_/;,A
2
  ,G5]AL ,DIRECTORATES1 ,/ATE ,CORPOR,NS
& ,AG5CIES
2
  ,PUBLIC SECTOR IS MA9 SUBJECT1 B
PRIVATE SECTOR IS AL COV]$ 0! POLICIES4
2
  ,GUIDEL9ES T>GET$ AT BO? ! PUBLIC &
PRIVATE SECTORS
2
  ,ANY ,S]VICE ,PROVID] 7,9CLUDES
,GOV]N;T 26,PRIVATE7
2
  ,ONLY ,F$]AL ,DE"P;T & RELAT$ AG5CIES
2
  ,PUBLIC ,SECTOR ,WEBSITES (! ,MEMB]
,/ATES
4
  ,++,+,SIGNATORY ,++,+6,++,+,,CRPD
3
  ,YES1 SIGN$ & RATIFI$ 3V5;N       #BAF
2
  ,YES1 AL SIGN$ ,OP;NAL PROTOCOL
2
  ,YES
2
  ,YES1 SIGN$ & RATIFI$ 3V5;N
2
  ,YES1 AL SIGN$ ,OP;NAL PROTOCOL
2
  ,YES
2
  ,YES
4
   
   
   

                        ,APP5DIX ;,B3
       ,ONL9E ,TOOLKIT ,SITE ,MAP

   
      99 ,3V5;N ON ! ,"RS ( ,P]SONS )
,4ABILITIES3 4POSI;NS COV]+ ,,ICT
A3ESSIBIL;Y
            O ,OV]VIEW (! ,3V5;N ON !
,"RS ( ,P]SONS ) ,4ABILITIES & XS
4POSI;NS ON ,,ICT A3ESSIBIL;Y--     #BAG
,$IT$ 0,AXEL ,LEBLOIS1 ,EXECUTIVE
,DIRECTOR1 ;,G#C;ICT4 ,3TRIBUTOR3 ,SUSAN
,S*ORR1 ,H1D1 ,SPECIAL ,9ITIATIVES
,DIVI.N1 ,,ITU ,TELECOMMUNIC,N
,DEVELOP;T ,BUR1U 7,,BDT7
            O ,DEF9I;NS--,$IT$ 0,AXEL
,LEBLOIS1 ,EXECUTIVE ,DIRECTOR1
;,G#C;ICT4 ,3TRIBUTOR3 ,SUSAN ,S*ORR1
,H1D1 ,SPECIAL ,9ITIATIVES ,DIVI.N1
,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U
7,,BDT7
            O ,A3ESSIBIL;Y PROVI.NS =
,/ATES ,"PIES 6! ,3V5;N--,$IT$ 0,AXEL
,LEBLOIS1 ,EXECUTIVE ,DIRECTOR1
;,G#C;ICT4 ,3TRIBUTOR3 ,SUSAN ,S*ORR1
,H1D1 ,SPECIAL ,9ITIATIVES ,DIVI.N1
,,ITU ,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U
7,,BDT7
            O ,ASSESS;T FRAME"W--,$IT$
0,M>T9 ,G\LD1 ,N,NAL ,C\NCIL ON ,4ABIL;Y
      99 ,:O B5EFITS8 ,GLOBAL
DEMOGRAPHICS &! IMP]ATIVE = A3ESSI#
,I,C,TS--,$IT$ 0,K4  ,ANNE-,RIV]S ,=CKE1
,,IBM ,HUMAN ,ABIL;Y & ,A3ESSIBIL;Y
,C5T]4 ,3TRIBUTORS3  ,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P2 ,M>T9
,G\LD1 ,N,NAL ,C\NCIL ON            #BAH
,4ABIL;Y2 ,&I ,SN[-,W1V]1 ,,IBM ,HUMAN
,ABIL;Y & ,A3ESSIBIL;Y ,C5T]2 ,SUSAN
,S*ORR1 ,H1D1 ,SPECIAL ,9ITIATIVES
,DIVI.N1 ,,ITU ,TELECOMMUNIC,N
,DEVELOP;T ,BUR1U 7,,BDT7
            O ,9TRODUC;N
            O ,E/ABLI%+ ,METRICS =
,DIGITAL ,9CLU.N
            O ,*ANG+ ,VIEWS ON ,4ABIL;Y
            O ,GLOBAL ,DEMOGRAPHICS--
,CAPABIL;Y V>I,NS & AGE V>I,NS
            O ,B5EFICI>Y POPUL,NS (
A3ESSI# ,,ICT
      99 ;E-,A3ESSIBIL;Y BASICS
            O ,9TRODUC;N 6;E-A3ESSIBIL;Y
BASICS--,$IT$ 0,DR4 ,M>K ,MAG5NIS1
,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI
,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7
            O ,A3ESSIBIL;Y &! PURPOSES (
,I,C,TS--,$IT$ 0,DR4 ,M>K ,MAG5NIS1
,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI
,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7
            O ,BASIC A3ESSIBIL;Y
PR9CIPLES--,$IT$ 0,DR4 ,M>K ,MAG5NIS1
,N,NAL ,C\NCIL =! ,BL ( ,IREL&--,,NCBI
,C5TRE = ,9CLUSIVE ,TE*NOLOGIES 7,,CFIT7
            O ,/&>DS & GUIDEL9ES    #BAI
--,$IT$ 0,ALEX ,LI1 ,9T]N,NAL ,ORGANIZ,N
= ,/&>DIZ,N 7,,ISOGG_/ ,9T]N,NAL
,ELECTROTE*NICAL ,-MIS.N 7,,IEC7 ,JO9T
,TE*NICAL ,-MITTEE #A 7;,,JTC#A7
,SPECIAL ,"W+ ,GR\P--,A3ESSIBIL;Y ,3V5]
      99 ,TE*NOLOGY ,>1S
            O ,WIRE.S PH"OS--,ORIG9AL
0,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W
,BL ,UNION4  ,$IT$ 0,AXEL ,LEBLOIS1
,EXECUTIVE ,DIRECTOR1 ;,G#C;ICT4
,RES\RCES SELECT$ 0,B5 ,LIPP9COTT1
,9DU/RY ,REL,NS1 ,WIRE.S ,,R]C_/,GEORGIA
,9/ITUTE ( ,TE*NOLOGY & ,AXEL ,LEBLOIS1
;,G#C;ICT
            O ,RADIOS--,$IT$ 0,DR4
,JONA?AN ,FREEMAN1 ,,MD ;I#B M$IA RESE>*
LTD2 ,S5IOR ,LECTUR]1 ,DE"P;T (
,PSY*OLOGY ,GOLDSMI?S1 ,UNIV]S;Y (
,LONDON ,NEW ,CROSS4  ,9TRODUC;N $IT$
0,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =!
,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE
,TE*NOLOGIES 7,,CFIT7
            O ,TELEVI.N--,RES\RCES
COLLAT$ 0,TRI%A ,O,8,CONNELL1 ,,WGBH-
,%APIRO ,N,NAL ,C5T] = ,A3ESSI# ,M$IA
7,,NCAM72 ,,WGBH ,$UC,NAL ,F.D,N1
,BO/ON1 ,,MA4  ,9TRODUC;N $IT$      #BBJ
0,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =!
,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE
,TE*NOLOGIES 7,,CFIT7
            O ,REMOTE 3SOLES--,GREGG
,V&]HEID51 ,,TRACE ,C5TRE1 ,UNIV]S;Y (
,W9SCONS9-,MADISON1 ,KEV9 ,C>EY1
HUMAN,I,TY1 ,,RNIB_/,_W ,BL ,UNION & 
,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =!
,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE
,TE*NOLOGIES 7,,CFIT7
            O ,L&L9E PH"OS--,$IT$
0,GUNN> ,HELL/[email protected] ,OMNITOR
            O ,WEBSITES--,$IT$ 0,NIRMITA
,N>ASIMHAN1 ,C5TRE = ,9T]NET & ,SOCIETY1
,BANGALORE1 ,9DIA4 ,3TRIBUTOR3 ,RI*
,S*W]DTFEG]1 ,4T+UI%$ ,5G9E]1 ,,SWG
,A3ESSIBIL;Y ,>*ITECT_/,/RATEGI/1 ,,IBM
            O ,P]SONAL -PUT]S--,$IT$
0,CLAUDIO ,GIUGLIEMMA1 ,PRESID5T1
,DOM9IC ,F.D,N
            O ,S(TW>E--,RES\RCES COLLAT$
0,DAVID ,SLOAN1 ,UNIV]S;Y ( ,DUNDEE &
$IT$ 0,KEV9 ,C>EY1 HUMAN,I,TY1
,,RNIB_/,_W ,BL ,UNION4  ,9TRODUC;N
0,DR4 ,M>K ,MAG5NIS1 ,N,NAL ,C\NCIL =!
,BL ( ,IREL&--,,NCBI ,C5TRE = ,9CLUSIVE
,TE*NOLOGIES 7,,CFIT7               #BBA
            O ,ELECTRONIC KIOSKS--,$IT$
0,[email protected] ,RICE1 ,C5TRE = ,EXCELL;E 9
,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE =
,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1
,IREL&
            O ,BROADB& S]VICES--,$IT$
0,KEV9 ,C>EY1 HUMAN,I,TY1 ,,RNIB_/,_W
,BL ,UNION
            O ,A3ESS 6PUBLI%$ "WS--,$IT$
0,NIRMITA ,N>ASIMHAN1  ,C5TRE = ,9T]NET
& ,SOCIETY1 ,BANGALORE1 ,9DIA
   
      99 ,PRODUCT DEVELOP;T & DESIGN
            O ,9TRODUC;N 6PRODUCT
DEVELOP;T & ,UNIV]SAL ,DESIGN--,AU?ORS3
,DR4 ,SAM ,WALL]1 ,UNIV]S;Y (
,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE &
,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y (
,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE4
,$IT$ 0,JAMES ,HU2>D1 ,S5IOR ,DESIGN
,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE =
,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA2
,[email protected] ,RICE1 ,C5TRE = ,EXCELL;E 9
,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE =
,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1
,IREL&
            O ,:AT IS AN A3ESSI#    #BBB
PRODUCT8--,AU?ORS3 ,DR4 ,SAM ,WALL]1
,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN
,C5TRE & ,PR(4 ;,P ,JOHN ,CL>KSON1
,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+ ,DESIGN
,C5TRE4 ,$IT$ 0,JAMES ,HU2>D1 ,S5IOR
,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1
,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1
,,NDA2 ,[email protected] ,RICE1 ,C5TRE = ,EXCELL;E
9 ,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE =
,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1
,IREL&
   
            O ,US+ ,UNIV]SAL ,DESIGN
6IMPROVE PRODUCT A3ESSIBIL;Y--,AU?ORS3
,DR4 ,SAM ,WALL]1 ,UNIV]S;Y (
,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE &
,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y (
,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE4
,$IT$ 0,JAMES ,HU2>D1 ,S5IOR ,DESIGN
,ADVISOR1 ,PRODUCTS & ,S]VICES1 ,C5TRE =
,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA2
,[email protected] ,RICE1 ,C5TRE = ,EXCELL;E 9
,UNIV]SAL ,DESIGN1 ,,NDA4 ,C5TRE =
,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-,GALWAY1
,IREL&
            O ,3SID],NS = SPECIFY+1
9C5TIVIS+ & IMPLE;T+ ,UNIV]SAL      #BBC
,DESIGN--,AU?ORS3 ,JAMES ,HU2>D1 ,S5IOR
,DESIGN ,ADVISOR1 ,PRODUCTS & ,S]VICES1
,C5TRE = ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1
,,NDA & ,[email protected] ,RICE1 ,C5TRE =
,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4
,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-
,GALWAY1 ,IREL&4 ,$IT$ 0,DR4 ,SAM
,WALL]1 ,UNIV]S;Y ( ,CAMBRIDGE1 ,5G9E]+
,DESIGN ,C5TRE & ,PR(4 ;,P ,JOHN
,CL>KSON1 ,UNIV]S;Y ( ,CAMBRIDGE1
,5G9E]+ ,DESIGN ,C5TRE
            O ,ACTIVITIES ( /&>DS BODIES
RELEVANT 6,UNIV]SAL ,DESIGN--,AU?ORS3
,JAMES ,HU2>D1 ,S5IOR ,DESIGN ,ADVISOR1
,PRODUCTS & ,S]VICES1 ,C5TRE = ,EXCELL;E
9 ,UNIV]SAL ,DESIGN1 ,,NDA & ,[email protected]
,RICE1 ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL
,DESIGN1 ,,NDA4 ,C5TRE = ,4ABIL;Y ,LAW &
,POLICY1 ,,NUI-,GALWAY1 ,IREL&4 ,$IT$
0,DR4 ,SAM ,WALL]1 ,UNIV]S;Y (
,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE &
,PR(4 ;,P ,JOHN ,CL>KSON1 ,UNIV]S;Y (
,CAMBRIDGE1 ,5G9E]+ ,DESIGN ,C5TRE
            O ,HI<] $UC,N 5G9E]+
CURRICULA--,$IT$ 0,DR4 ,C>LOS ,A4
,VELASCO1 ,FRAUNH(] ,9/ITUTE = ,APPLI$
,9=M,N ,TE*NOLOGY ,,FIT ,WEB        #BBD
,-PLI.E ,C5T]
      99 ,PUBLIC PROCURE;T--,$IT$
0,CYN?IA ,D4 ,WA4ELL1 ,JURIS ,DOCTOR1
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET 7,,ICDRI7 
            O ,9TRODUC;N 6PUBLIC
PROCURE;T
            O ,R,NALE = PUBLIC PROCURE;T
POLICIES 9CORPORAT+ ,,ICT A3ESSIBIL;Y
M&ATES
            O ,CORE ISSUES 9 CR1T+
E6ECTIVE PUBLIC PROCURE;T POLICIES
            O ,CASE /UDIES
            O ,PUBLIC ,PROCURE;T (
,A3ESSI# ,I,C,TS--,TRA9+ ,"W%OP
,PRES5T,N--,COMPIL$ 0,CYN?IA ,D4
,WA4ELL1 ,,ITU ,S5IOR ,A3ESSIBIL;Y
,3SULTANT1 ,EXECUTIVE ,DIRECTOR1
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET1 ? TRA9+ "W%OP PRES5T,N 0
DELIV]$ AT ! 8,ASIA-,PACIFIC ,REGIONAL
,=UM ON ,MA9/R1M+ ,,ICT ,A3ESSIBIL;Y =
,P]SONS ) ,4ABILITIES10 ORGANIZ$ 0,,ITU
& ,,ESCAP 9 ,BANGKOK1 ,?AIL& 7#BE-#BG
,AUGU/ #BJJI7
      99 ,PROMOT+ ASSI/IVE TE*NOLOGIES =
P]SONS ) 4ABILITIES                 #BBE
            O ,9TRODUC;N 6ASSI/IVE
TE*NOLOGIES--,AU?OR3 ,DAVID ,BANES1
,DEPUTY ,DIRECTOR1 ,MADA--,QAT>
,ASSI/IVE ,TE*NOLOGY ,C5T]4  ,$IT$
0,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y
,-PUT+ ,GR\P
            O ,"U/&+ NE$S--,AU?OR3
,DAVID ,BANES1 ,DEPUTY ,DIRECTOR1 ,MADA
--,QAT> ,ASSI/IVE ,TE*NOLOGY ,C5T]4 
,$IT$ 0,JAMES ,?UR/ON1 ,MICROS(T
,TRU/WOR?Y ,-PUT+ ,GR\P
            O ,SOLU;NS 6MEET NE$S--
,AU?OR3 ,DAVID ,BANES1 ,DEPUTY
,DIRECTOR1 ,MADA--,QAT> ,ASSI/IVE
,TE*NOLOGY ,C5T]4 ,$IT$ 0,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P
            O ,H[ ,,AT SUPPORTS $UC,N-- 
73T5T "U DEVELOP;T7
            O ,H[ ,,AT SUPPORTS 9DEP5D5T
LIV+--,AU?OR3 ,DAVID ,BANES1 ,DEPUTY
,DIRECTOR1 ,MADA--,QAT> ,ASSI/IVE
,TE*NOLOGY ,C5T]4 ,$IT$ 0,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P
            O ,H[ ,,AT SUPPORTS P]SONAL
MOBIL;Y--,AU?OR3 ,DAVID ,BANES1 ,DEPUTY
,DIRECTOR1 ,MADA--,QAT> ,ASSI/IVE
,TE*NOLOGY ,C5T]4 ,$IT$ 0,JAMES     #BBF
,?UR/ON1 ,MICROS(T ,TRU/WOR?Y ,-PUT+
,GR\P
            O ,H[ ,,AT SUPPORTS "W+--
,AU?OR3 ,DAVID ,BANES1 ,DEPUTY
,DIRECTOR1 ,MADA--,QAT> ,ASSI/IVE
,TE*NOLOGY ,C5T]4 ,$IT$ 0,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P
            O ,H[ ,,AT SUPPORTS -MUNIC,N
--,AU?OR3 ,DAVID ,BANES1 ,DEPUTY
,DIRECTOR1 ,MADA--,QAT> ,ASSI/IVE
,TE*NOLOGY ,C5T]4 ,$IT$ 0,JAMES ,?UR/ON1
,MICROS(T ,TRU/WOR?Y ,-PUT+ ,GR\P
            O ,IMPLE;T+ ASSI/IVE
TE*NOLOGIES--,AU?OR3 ,DAVID ,BANES1
,DEPUTY ,DIRECTOR1 ,MADA--,QAT>
,ASSI/IVE ,TE*NOLOGY ,C5T]4 ,$IT$
0,JAMES ,?UR/ON1 ,MICROS(T ,TRU/WOR?Y
,-PUT+ ,GR\P
            O ,POLICIES & PROGRAMS
PROMOT+ ASSI/IVE TE*NOLOGIES--  73T5T "U
DEVELOP;T7
            O ,OP5 ,S\RCE ,S(TW>E-,BAS$
,ASSI/IVE ,TE*NOLOGIES--,3TRIBUTOR3
,F]N&O ,BOTELHO1 ,LIT]ACY ,BRIDGE @&
,MAIS ,DIF][email protected] ,BRAZIL
      99 ,9T]N,NAL COOP],N--,$IT$ 0,AXEL
,LEBLOIS1 ,EXECUTIVE ,DIRECTOR1     #BBG
;,G#C;ICT
            O ,OV]VIEW
            O ,3V5;N 4POSI;NS
            O ,EUROP1N ,UNION
            O ,O!R REGIONAL COOP],NS
            O ,U4,S4 ,,TEITAC
            O ,9T]N,NAL /&>DS DEVELOP;T
            O ,9T]N,NAL CIVIL SOCIETY
ORGANIZ,NS 9VOLV$ 9 ,,ICT A3ESSIBIL;Y
ISSUES
            O ,9T]N,NAL 9DU/RY ASSOCI,NS
9VOLV$ 9 ,,ICT A3ESSIBIL;Y ISSUES
            O ,9T]N,NAL RESE>* PROGRAMS
      99 ,LOCAL GOV]N;T--,$IT$ 0,H>DIK
,BHATT1 ,*IEF ,9=M,N ,(FIC]1 ,DE"P;T (
,9NOV,N & ,TE*NOLOGY2  ,K>5 ,TAMLEY1
,-MIS.N]1 ,MAYOR'S ,(FICE = ,P )
,4ABILITIES1 ,C;Y ( ,*ICAGO4
,3TRIBUTORS3 ,DANIELLE ,DU,M]] & ,MAT!W
,GUIL=D1 ,DE"P;T ( ,9NOV,N @&
,TE*NOLOGY2 ,LAURIE ,DITTMAN & ,JOSEPH
,RUSSO1 ,MAYOR'S ,(FICE = ,P )
,4ABILITIES1 ,C;Y ( ,*ICAGO
            O ,9TRODUC;N 6LOCAL GOV]N;TS
            O ,SECURE -MIT;T
6A3ESSIBIL;Y F ! EXECUTIVE (FICE
            O ,9VOLVE ! LOCAL       #BBH
4ABIL;Y -MUN;Y 9 PROGRAM EF=TS
            O ,ID5TIFY & ADOPT
-PREH5SIVE ,,ICT A3ESSIBIL;Y /&>DS
            O ,9TEGRATE A3ESSIBIL;Y
96,,X GOV]N.E1 PROJECT MANAGE;T1 &
PROCURE;T PROCESSES
            O ,TRA9 EMPLOYEES ON ADOPT$
,,ICT A3ESSIBIL;Y /&>DS
            O ,UTILIZE TOOLS T
FACILITATE ADH];E 6A3ESSIBIL;Y /&>DS
            O ,TE/ PRODUCTS US+ -MON
ASSI/IVE TE*NOLOGIES
            O ,UPGRADE ASSI/IVE
TE*NOLOGY TOOLS & ADAPT A3ESSIBIL;Y
/&>DS REGUL>LY
            O ,AUDIT & REPORT ON
PROGRESS REGUL>LY 65SURE -PLI.E
      99 ,DEVELOP+ POLICY--,AU?OR3
,CYN?IA ,D4 ,WA4ELL1 ,JURIS ,DOCTOR1
,9T]N,NAL ,C5T] = ,4ABIL;Y ,RES\RCES ON
! ,9T]NET 7,,ICDRI74 ,3TRIBUTORS3 ,J4
,E4 ,BAK]1 ,L4 ,MC,>?UR1 ,J4 ,SILVA1 ,J4
,TREVIRANUS1 ,ADAPTIVE ,TE*NOLOGY
,RES\RCE ,C5TRE1 ,UNIV]S;Y ( ,TORONTO2
,SUSAN ,S*ORR1 ,H1D1 ,SPECIAL
,9ITIATIVES ,DIVI.N1 ,,ITU
,TELECOMMUNIC,N ,DEVELOP;T ,BUR1U   #BBI
7,,BDT7
            O ,9TRODUC;N 6DEVELOP+
POLICY
            O ,/EP #A3 ,ID5TIFY+
PRIORITIES--,$IT$ 0,[email protected] ,RICE1 ,C5TRE
= ,EXCELL;E 9 ,UNIV]SAL ,DESIGN1 ,,NDA4
,C5TRE = ,4ABIL;Y ,LAW & ,POLICY1 ,,NUI-
,GALWAY1 ,IREL&
            O ,/EP #B3 ,4ABIL;Y POLICIES
APPROA*ES
            O ,/EP #C3 ,POLICY DEVELOP;T
            O ,/EP #D3 ,POLICY EXAMPLES
F >.D ! _W--,COLLAT$ F REF]5C$ RES\RCES
BY  ,REBE3A ,S*ILD1 ,C5TRE = ,9T]NET &
,SOCIETY1 ,BANGALORE1 ,9DIA
      99 ,GUIDES 0,POLICY ,>EA
            O ,TELECOM_/BROADCA/+
            O ,$UC,N
            O ,LABOR_/SOCIAL A6AIRS
            O ,9T]IOR_/HOMEL&
            O ,H1L?
            O ,TRANSPORT,N
            O ;E-,GOV]N;T S]VICES
            O ,LOCAL GOV]N;T
            O ,9T]N,NAL COOP],N
            O ,PUBLIC PROCURE;T
           ,ANNEXES                 #BCJ
            O ,3V5;N ON ! ,"RS ( ,P]SONS
) ,4ABILITIES
            O ,3V5;N 3T'D
            O ,:Y A ,TOOLKIT8
            O ,$ITORIAL T1M & 3TRIBUTORS
            O ,TIPS ON 3DUCT+ A3ESSI#
MEET+S & 3F];ES
            O ,PRIVACY POLICY & T]MS (
S]VICE
            O ,A3ESSIBIL;Y
   

                    ,USE;L L9KS

  ,A4I;NAL 9=M,N ON ! ,,CRPD--
,9GHTTPCCWWW4UN4ORG_/4ABILITIES_/DEFAULT
4ASP,+8NAVID 27#[email protected]&PID 27#AEJ
  ,A3ESSIBIL;Y 6,,ICT ,PRODUCTS &
,S]VICES 0,4A#D & ,ELD]LY ,P AT ,9GHTTPC
C_//EC4EUROPA4EU/9=M,N+SOCIETY/ACTIVITIE
SSTE9CLU.N_/DOCSSTA3ESS_/-M+<==\/FRAME"W
4DOC,+
  ,MA9/R1M+ ,4ABIL;Y 9 ! ,DEVELOP;T
,AG5DA AT ,9GHTTPCCWWW4UN4ORG_/4ABILITIE
S_/DOCU;TSSTREPORTSSTE,+;COMCN#E-#BJJH-#
F;DDDOC
  E,9CLU.N6,,EU ,LE>N+ ,EXAMPLES3   #BCA
,A3ESSI# ,PROCURE;T ,TOOLKITS ,D5M>K1
,CANADA & ,,USA3 ,DESCRIP;N & ,SYNOPSIS
AT
 ,9GHTTPCCWWW4E9CLU.N,+-
EU4ORG_/,%[,ANALYSIS,REPORT4ASP8,I,D,FOC
US,ANALYSIS#A-#AG
   
  ,9=M,N ,-MUNIC,N ,AIDS3
,9GHTTPCCWWW4ACE,+-
C5TR$DORG4UK_/9DEX4CFM8PAGEID 27;,,DB#F,
B#E,,FE#C-#CJDH-#GBIJ-;,,FE#AH,A#F,,FAEA
F#BG,C#I,B
   
  ,9=M,N ON A3ESSIBIL;Y ( ,,OS & 3T5T3 ,
9GHTTPCCWWW42C4CO4UK/A3ESSIBILITY/A3ESSI
BIL;Y+BETA/,+
   
  ,,AT CASE /UDIES3
  ,9GHTTPCCWWW4ABILITYNET4ORG4UK/,+
   
  ,,ISO_/,,IEC ,GUIDE #GA1BJJA--
,GUIDEL9ES = /&>DS DEVELOP]S T FOCUS ON
A4RESS+ ! REQUIRE;TS ( OLD] & 4A#D
P]SONS 9 ! DEVELOP;T ( /&>DS3 ,9GHTTPCCW
WW4ISO4ORG/ISO/ISO+CATALOGUE/CATALOGUE+T
C_/CATALOGUE+DETAIL4HTM,+8CSNUMB]
27#CCIHG                            #BCB
   
  ,,ISO_/,,TR #BBDAA1BJJH ,]GONOMIC DATA
& ]GONOMIC GUIDEL9ES =! APPLIC,N (
,,ISO_/,,IEC ,GUIDE #GA 6PRODUCTS &
S]VICES3
,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI
L,+8CSNUMB] 27#DJICC
   
  ,,ISO_/,,PAS #AHAEB 7#BJJC7 ,]GONOMICS
( HUMAN-SY/EM 9T]AC;N--,SPECIFIC,N =!
PROCESS ASSESS;T ( HUMAN-SY/EM ISSUES3 
,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI
L4HTM,+8CSNUMB] 27#CHEIF
   
  ,8,/RUCTUR+ ,DEVELOP;T ,PROCESSES
6,A*IEVE ,GLOBAL ,A3ESSIBIL;Y
,-PLI.E,8;GG#BJJH7 7,9GHTTPCCG%ICT4COM/I
MAGESSTUS]/FI.ST]$:4PDF,+7 0,ROMAN
,L;GORIA1 ,PH4,D41 ,,CPE ,VICE
,PRESID5T1 ,,CA 7REQUIRES REGI/R,N ON !
;,G#C;ICT WEBSITE7
   
  ,8,,ISO #IJJJ ,QUAL;Y ,MANAGE;T ,SY/EM
& ,A3ESSIBIL;Y,8;GG#BJJH7 7,9GHTTPCCG%IC
T4COM/IMAGESSTUS]/FI.ST]$%4PDF,+7 ,S1N
,MAC,CURTA9 ,,ISO_/,,CASCO ,SECRET>Y
,,ISO ,9T]N,NAL ,ORGANIZ,N =        #BCC
,/&>DIZ,N
   
  ;E-,A3ESSIBIL;Y ,TOOLKIT >TICLE ON
A3ESSIBIL;Y & 9T]N,NAL /&>DS DEVELOP;T3
,9GHTTPCCWWW4E,+-A3ESSIBILITYTOOLKIT4ORG
_/TOOLKIT_/EA3ESSIBILITY,++,+BASICS_//&>
DS,++,+&,++,+GUIDEL9ES7
   
  ,9=M,N ,SOCIETY & ;E-,9CLU.N--,EUROP1N
,-MIS.N ,9=M,N ,SOCIETY ,!MATIC ,PORTAL1
9CLUDES SEC;N ON ;E-,A3ESSIBIL;Y3 7,9GHT
TPCC_//EC4EUROPA4EU/9=M,N+SOCIETY/ACTIVI
TIESSTE9CLU.N/9DEX+54HTM,+7
   
  ,EMPLOY;T--,EUROP1N ,-MIS.N ,EMPLOY;T1
,SOCIAL ,A6AIRS & ,EQUAL ,OPPORTUNITIES3
7,9GHTTPCC_//EC4EUROPA4EU/SOCIAL/MA94JSP
,+8CAT,ID 27#[email protected]&LANG,ID 27EN7
   
  ,PUBLIC PROCURE;T--,M&ATE #CGF3 7,9GHT
TPCC_//EC4EUROPA4EU/9=M,N+SOCIETY/ACTIVI
TIESSTE9CLU.N/>*IVE/DEPLOY/PUBPROC/ESO,+
-M#CGF_/9DEX,++,+54HTM1 ,9GHTTPCCWWW4ECO
N=M.E4EU/EUCON=M.EREPORT4HTML,+7
   
  ,,ETSI ,HUMAN ,FACTORS 7,,HF72
,EUROP1N A3ESSIBIL;Y REQUIRE;TS =   #BCD
PUBLIC PROCURE;T ( PRODUCTS & S]VICES 9
! ,,ICT DOMA9 7,EUROP1N ,-MIS.N ,M&ATE
;,M #CGF1 ,PHASE #A73 7,9GHTTPCCPORTAL4E
TSI4ORG//FSST,/F+HOME,PAGESST,/F%%%//F%%
%4ASP,+7
   
  ,BIWAKO ,FRAME"W3
7,9GHTTPCCWWW4_W5A#4NET_/BANGKOK<==%_/BI
WAKO=4HTM,+7
   
  ,,NIA3
7,9GHTTPCC_//OL4DNIA4OR4KR/SPECIAL+CONT5
T/5G/,+7
   
  ,! ,UNIT$ ,N,NS ,ECONOMIC & ,SOCIAL
,-MIS.N = ,ASIA &! ,PACIFIC 7,,UN ,,ESCA
P77I,'NGHTTPCCWWW4UNESCAP4ORG/AB/9DEX4AS
P,+7 ,RECOMM5D,N = ,9=M,N & ,-MUNIC,N
,TE*NOLOGY 7,,ICT7 ,A3ESSIBIL;Y
,GUIDEL9E = ,P]SONS ) ,4ABILITIES3 ,9GHT
TPCCWWW4ITU49T_/!MESSTA3ESSIBILITY/DC/,+
   
  ,,DCAD3
 ,9GHTTPCCWWW4ITU49T_/!MESSTA3ESSIBILITY
/DC/,+
   
  ;,G#C;ICT--,! ,A3ESSIBIL;Y        #BCE
,IMP]ATIVE 7,9GHTTPCCG%ICT4COM/RES\RCE+C
5T]/G%ICT+BOOK+,+-,++,+!,++,+A3ESSIBILIT
Y,++,+IMP]ATIVE71  ,DIGITAL ,A3ESSIBIL;Y
,_W ,REPORT3 ,9GHTTPCCG%ICT4ORG/RES\RCE+
C5T]/NEWSLR>*IVE,+7 & ,C.TRY PR(ILES (
,,CRPD SIGNATORIES 7,9GHTTPCCDEV4G%ICT4C
OM/RES\RCE+C5T]/C.TRY+PR(ILES,+7
   
  ,,POETA3
 ,9GHTTPCCWWW4TRU/=!AM]ICAS4ORG_/POETA4H
TML,+
   
  ,,FCC ,ORD] ON ,SEC;N #BEE 7,,USA73 ,9
GHTTPCCWWW4F34GOV/,BUR1USST,COMMON+,C>RI
]/,ORD]SST*[[[_/F3[[*\*4PDF,+
   
  ,,FCC RULES ON HE>+ AID -PATIBIL;Y
7,,USA73 ,9GHTTPCCHRAUNFOSS4F34GOV/$OCS+
PUBLIC/ATTA*MAT*/,F3,+;COM#JH-#FH,A#A;DD
DOC
   
  ,VOLUNT>Y *>T] SIGN$ 0,FR5* OP]ATORS1
,4A#D ,P]SONS ,ORGANIZ,NS1 GOV]N;T &
,REGULATORY ,AU?OR;Y 7IN ,FR5*73 ,9GHTTP
CCWWW4AFOM4FR_/V?/,/ATIC/A3ESPH&ICAPEESS
T,H&ICAPES4HTM,[email protected]#*>TE
                                    #BCF
  ,,ITI ,,VPAT1 ,VOLUNT>Y ,PRODUCT
,A3ESSIBIL;Y ,TEMPLATE3
,9GHTTPCCWWW4ITIC4ORG/9DEX4PHP,+8SUBM5U
27,RES\[email protected]&SUBM5U 27,RES\[email protected]&SRC
[email protected]&REF [email protected]&CATEGORY
27RES\RCES
   
  ,,UK ,MOBILE ,9DU/RY ,GD ,PRACTICE
,GUIDE = ,S]VICE ,DELIV]Y = ,4A#D &
,ELD]LY ,CU/OM]S3 ,9GHTTPCCG%ICT4ORG/RES
\RCE+C5T]/PUBLIC,NS+&+REPORTS_/;P_/PRODU
CT,CATEGORY+:ITEPAP]SSTSUB,CAT+=/ID+*,+:
%,+
   
  ,APPLE3
 ,9GHTTPCCWWW4APPL$DCOM/IPH"O/IPHONE,+;C
OM#C;ONGS_/A3ESSIBILITY4HTML
   
  ,MOTOROLA3
,9GHTTPCCDIRECT4MOTOROLA4COM/5SSTA3ESSIB
ILITY/DEFAULT4HTML,+
   
  ,NOKIA3
  ,9GHTTPCCWWW4NOKIAA3ESSIBILITY4COM/,+
   
  ,BLACK,B]RY3
                                    #BCG
,9GHTTPCCNA4BLACKB]RY4COM/5G/SUPPORT_/DE
VICES_/BLACKB]RY+A3ESSIBILITY/,+
   
  ,SAMSUNG3 ,9GHTTPCCWWW4SAMSUNG4COM/US_
/3SUM]/LE>N+RES\RCES_/MOBILE/A3ESSIBILIT
Y/POP+A3ESSIBILITY4HTML,+
   
  ,A3ESSWIRE.S4ORG3 
  ,9GHTTPCCWWW4A3ESSWIRE.S4ORG/,+
   
  ,GLOBAL ,A3ESSIBIL;Y ,REPORT+
,9ITIATIVE--,MOBILE ,A3ESSIBIL;Y3 
,9GHTTPCCWWW4MOBIL13ESSIBILITY49FO/,+
  ,US] ,REQUIRE;TS SPECIFI$ 0P]SONS )
4ABILITIES = A3ESS 6DIGITAL RADIO3 ,9GHT
TPCCWWW4CULTUR$DGOV4UK/REF];E+LIBR>Y/PUB
LIC,NS_/:]%*4ASPX,+
   
  ,A3ESSI# AL]T+ RECOMM5D,NS3
,9GHTTPCCNCAM4WGBH4ORG/9V5T+BUILD/ANALOG
/AL]TSST,+
   
  ,DESIGN RECOMM5D,NS = A3ESSI# RADIO
EQUIP;T NE$S = BL & "PI,Y SI<T$ 3SUM]S3
,9GHTTPCCWWW4GOLDSMI?S4AC4UK/I</I<+,RNIB
+>E;,Y\,R;E,Y,LI/5+4PDF,+
                                    #BCH
  ,N,NAL ,C5TRE = ,A3ESSI# ,M$IA3
  ,9GHTTPCCNCAM4WGBH4ORG/,+
   
  ,RICABIL;Y1 ,RESE>* & ,9=M,N = ,OLD] &
,P]SONS ) ,4ABILITIES3
,9GHTTPCCWWW4RICABILITY4ORG4UK,+
   
  ,CLOS$ ,CAP;N+ ( ,VIDEO ,PROGRAMM+
7,U4,S4 ,F$]AL ,-MUNIC,NS ,-MIS.N73  ,9G
HTTPCCWWW4F34GOV_/CGB_/DRO/CAP;N4HTML,+
   
  ,A3ESS 6,,TV = P]SONS ) HE>+
IMPAIR;TS1 ,BROADCA/+ ,PUBLIC ,NOTICE
,,CRTC #BJJG-#ED 7,RADIO & ,TELEVI.N
,-MIS.N ,CANADA73
,9GHTTPCCWWW4CRTC4GC4CA/5G/>*IVE/<==]/PB
<==],+;COM#ED;DDHTM
   
  #BA/ ,C5TURY ,-MUNIC,NS & ,VIDEO
,A3ESSIBIL;Y ,ACT #BJJH--,PROPOS$ ,U4,S4
LEGISL,N M&AT+ A3ESSI# ,,IPTV & 9T]NET
3T5T 7CAP;NS1 DESCRIP;NS71 & A3ESSI# M5U
GUIDES & US] 9T]FACES3
   ,9GHTTPCCWWW4COATA3ESS4ORG_/NODE/%<,+
   
  ,PROTOTYPE ,,DTV SOLU;NS = ,,TV /,NS
EM]G5CY AL]TS3                      #BCI
   ,9GHTTPCCNCAM4WGBH4ORG/ONSCRE5/,+
   
  ,GUIDEL9ES = CRE,N & PROVI.N (
BROADCA/ CAP;NS1 AUDIO DESCRIP;N & SIGN
LANGUAGE3
 ,9GHTTPCCWWW*4BSC4ORG4UK_/TV/IFI/GUID.E
/TV+A3ESS+S]V_/GUIDELI;ST,+
   
  ,A GUIDE 6,AUDIO ,DESCRIP;N S]VICES &
TE*NOLOGY 7,(COM1 ,U4,K473 ,9GHTTPCCWWW4
(COM4ORG4UK_/TV/IFI/TE*/AUDIODESCRIP;N/,
+
   
  ,GUIDEL9ES =! ,DESCRIP;N ( ,$UC,NAL
,M$IA--,AM]ICAN ,F.D,N =! ,BL 7,,AFB7 @&
,DESCRIB$ & ,CAP;N$ ,M$IA ,PROGRAM
7,,DCMP73 
,9GHTTPCCWWW4AFB4ORG/,S;EC;N4ASP,+8,SEC;
N,,ID 27#[email protected]&,TOPIC,,ID 27#CCH
   
  ,,EIA_/,,CEA-#FJH 7L9E-#BA CAP;NS73
CLOS$-CAP;N+ /&>D = ,,U ,,NTSC 7ANALOG7
BROADCA/S3 ,9GHTTPCCWWW4C$DORG/,S;T&>DS_
/BR[SE,BITY,COMMITTEE+<:<%4ASP,+
   
  ,,CEA-#GJH-;,D3 /&>D = ,,DTV ,CLOS$
,CAP;N+ 7,,DTVCC7 9 ! ,UNIT$        #BDJ
,/ATES3 ,9GHTTPCCWWW4C$DORG/,S;T&>DS_/BR
[SE,BITY,COMMITTEE+<:<:4ASP,+
   
  ,,ATSC /&>D = ,U4,S4 ,,TV & 9T]ACTIVE
S]VICES 6BE BROADCA/ DIRECTLY 6H&HELD
DEVICES3 ,9GHTTPCCWWW4ATSC4ORG_/CMSST9DE
X4PHP//&>DS,+
   
  ,DIGITAL ,VIDEO ,BROADCA/+ 7,,DVB71
9T]N,NAL BROADCA/ /&>DS = TRANSMIS.N (
DIGITAL TELEVI.N SIGNALS 9 ! ,,EU3  ,9GH
TTPCCWWW4DVB4ORG_/TE*NOLOGY//&>DS_/DD,+ 
,H&HELD BROADCA/ /&>DS3
,9GHTTPCCWWW4DVB,+-H4ORG_/TE*NOLOGY4HTM
   
  ,WEB ,A3ESSIBIL;Y ,9ITIATIVE 7,,WAI73
 ,,WAI ,"TD ,TEXT ,"W+ ,GR\P1 A NON-
PROPRIET>Y TEXT-4PLAY =MAT = DIGITAL
VIDEO TRANSMIS.NS3
,9GHTTPCCWWW4W%4ORG/,TR/<==$_/CR,+;COMME
NTTAF#A-#DF;XP-#BJJFAAAF_/
   
  ,,DTV _/ ,,IPTV EQUIP;T1 9T]FACE &
3TROLS--,A3ESSI# ,TELEVI.N ,GUIDEL9ES3 
,9GHTTPCCWWW4TIRESIAS4ORG/RESE>*_/GUIDEL
9ES_/TELEVI.N/9DEX4HTM,+ 1    ,9GHTTPCCW
WW4TIRESIAS4ORG/RESE>*_/GUIDELI;S   #BDA
TREMOT$DHTM,+
   
  ,OP5 ,,IPTV ,=UM3   ,REL1SE #A
,SPECIFIC,N1 ,VOLUME #B--,M$IA ,=MATS
;,V#A'J1 #BJJI3 ,9GHTTPCCWWW4OP5IPTV=UM4
ORG_/DOCSST,R;EL1SE*/,OIPF,+;COM,T#A-;,R
#A-,SPECIFIC,N-,VOLUME-#B-,M$IA-,=MATS-;
,V#A,INGING,ING#J-#BJJI-#JA-#JF;DDPDF
   
  ,ROYAL ,N,NAL ,9/ITUTE ( ,BL ,P
7,,RNIB73 ,SUBMIS.N 6,?9K ,TANK ON
,3V]G;E & ,A3ESSIBIL;Y3
,9GHTTPCCWWW4CULTUR$DGOV4UK/,CONV]G;E/SU
BMIS.NSSTSEM9>:/,RNIB,+-,,CTT-,3V]G;E-&-
A3ESSIBILITY4RTF
   
  ,,ITU ,/UDY ,GR\P #AC3  ,,IPTV-
,GLOBAL ,/&>DS ,9ITIATIVE 7,,GSI71
,,ITU1 #BJJG3 
,9GHTTPCCWWW4ITU49T/,ITU,+-
,T_/GSI_/IPTV_/
   
   
  ,,ISO_/,,IEC #BDGEB--A #E "P 9T]N,NAL
/&>D ON ,8,UNIV]SAL ,REMOTE ,3SOLE0'34 
,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI
L4HTM,+8CSNUMB] 27#DBCAA            #BDB
   
  ,V&]HEID51 ,G4 ,C41 8,/&>DS &
,GUIDEL9ES40 ,IN ,C4 ,/EPHANIDIS1 7$47
,! ,UNIV]SAL ,A3ESS ,H&BOOK1 7IN PRESS7
,,CRC ,PRESS3
  ,9GHTTPCCBIT4LY/[;,N[J*ITY,+
   
  ,SEC;N #EJH (! ,REHABILIT,N ,ACT1
#BJJJ--,ELECTRONIC & ,9=M,N ,TE*NOLOGY
,A3ESSIBIL;Y ,/&>DS 7,SEC;N #EJH73  ,9GH
TTPCCWWW4A3ESS,+-BO>4DGOV_/NESSEC#EJH_//
&>DS4HTM
   
  ,SEC;N #BEE (! ,TELECOMMUNIC,NS ,ACT1
#AIIH--,A3ESSIBIL;Y ,GUIDEL9ES4 7=
TELECOMMUNIC,NS PRODUCTS & S]VICES73
 ,9GHTTPCCWWW4A3ESS,+-
BO>4DGOV_/TELECOMM_/RUL$DHTM
  ,,ITU-;,T ,RECOMM5D,N ;,FDD#GIJ
7#JA_/#BJJG73 ,8,TELECOMMUNIC,NS
,A3ESSIBIL;Y ,GUIDEL9ES = ,OLD] ,P]SONAS
& ,P]SONS ) ,4ABILITIES0'3
,9GHTTPCCWWW4ITU49T/REC/,T,ING-,,REC-
;,FDD#GIJ-#BJJGJA-,I_/EN
   
  ,,ITU-;,T ,RECOMM5D,N ;,PDD#CGJ
7#JH_/#AIIF73 ,8,C\PL+ ,HE>+        #BDC
,AIDS 6,TELEPH"O SETS0'3 ,9GHTTPCC_//EU4
SABOTAG$DORG_/WWW/,ITU/P_/P=%]=5C$DPDF,+
   
  ,,ITU-;,T ,RECOMM5D,N ;,EDD#AFA3
,8,>RANGE;T ( DIGITS1 LRS & SYMBOLS ON
TELEPH"OS & O!R DEVICES T C 2 US$ = GA9+
A3ESS 6A TELEPH"O NET"W0'3 ,9GHTTPCC_//E
LECTRONICS4IHS4COM_/DOCU;T/AB/RACT/,IZOV
WAAAAAAAAAAA,+
   
  ,,ETSI ,,TR #AJB #IGD3 ,8,HUMAN
,FACTORS 7,,HF72 ,TELECOMMUNIC,NS ,RELAY
,S]VICES1 ,BACKGR.D ,9=M,N 6,,ES #BJB
#IGE0'4
   
  ,,ETSI ,,ES #BJB #IGE3 ,HUMAN ,FACTORS
7,,HF72 ,H>MONIZ$ ,RELAY ,S]VICES0'4
   
  ,,IETF ,,RFC #EAID 7,JUNE #BJJH73
,8,FRAME"W = ,R1L-,"T ,TEXT OV] ,,IP
,US+ ! ,SES.N ,9ITI,N ,PROTOCOL
7,,SIP70'3
 ,9GHTTPCCWWW4IETF4ORG/RFC/RFC:*[?4TXT,+
   
  ,8,TELECOMMUNIC,NS & ,ELECTRONIC &
,9=M,N ,TE*NOLOGY ,ADVISORY ,-MITTEE
7,,TEITAC7 ,REPORT 6! ,A3ESS        #BDD
,BO>D3 ,REFRE%$ ,A3ESSIBIL;Y ,/&>DS &
,GUIDEL9ES 9 ,TELECOMMUNIC,NS &
,ELECTRONIC & ,9=M,N ,TE*NOLOGY0'1
,,TEITAC 7,APRIL #BJJH7  ,9GHTTPCCWWW4A3
ESS,+-BO>4DGOV_/NESSEC#EJH_/REFRE%_/REPO
RT_/
   
  ;,W#C,C ,WEB ,3T5T ,A3ESSIBIL;Y
,GUIDEL9ES3
,9GHTTPCCWWW4W%4ORG/,WAI/9TRO/WCAG4PHP,+
   
  ;,W#C,C GUIDEL9ES ON DEVELOP+ WEBSITES
= MOBILE US]S Z WELL Z P]SONS )
4ABILITIES3
  ,9GHTTPCCWWW4W%4ORG/,WAI/MOBILE,+
   
  ,MOBILE ,WEB ,BE/ ,PRACTICES 7,,MWBP73
  ,9GHTTPCCWWW4W%4ORG/,TR/MOBILE,+-BP_/
2 ,9GHTTPCCWWW4W%4ORG/,TR/MWBP,+-
WCAG_/@#3T5TS
   
  ,A3ESSI# RI* 9T]NET APPLIC,NS
GUIDEL9ES OV]VIEW3
  ,9GHTTPCCWWW4W%4ORG/,WAI/9TRO/>IA,+
   
  ,CANADA3 ,-MON ,LOOK & ,FEEL ,/&>DS =!
,9T]NET 7,,CLF #B'J71 M&ATORY =     #BDE
ALL 9/ITU;NS REPRES5T$ 9 ,S*$ULE ,I1
,I#1A & ,,II (! ,F9ANCIAL ,ADM9I/R,N
,ACT3 ,9GHTTPCCWWW4CANADIANSOCIALRESE>*4
NET_/F$+CLF4HTM,+
   
  ,G]_M3 ! ,B>RI]-,FREE ,9=M,N
,TE*NOLOGY ,ORD9.E 7,,BITV74  ,X M&ATES
T ALL ,F$]AL GOV]N;T WEB PAGES &
WEBSITES : >E PUBLICLY A3ESSI# M/ 2 9
3=M;Y ) XS ,PRIOR;Y ,/&>DS3
,9GHTTPCCWWW4E9FA*,+-FU]-
ALL$4E_/>TIKEL_/BITV,++,+5GLI%_/
   
  ,NEW ,Z1L& ,GOV]N;T ,WEB ,/&>DS #B'J
>E M&ATORY = _M PUBLIC WEBSITES3 ,9GHTTP
CCWWW4WEB/&>DS4GOVT4NZ_/NEW,+-Z1L&-GOV]N
;T-WEB-/&>DS-#B_/
   
  ,,X ,A3ESSIBIL;Y ,GUIDEL9ES3 ,APPLIC,N
,S(TW>E 7,C5TRE = ,EXCELL;E 9 ,UNIV]SAL
,DESIGN1 ,IREL&3  ,9GHTTPCC_//UNIV]SALDE
SIGN4IE/USE&APPLY/ICT/ITA3ESSIBILITYGUID
ELI;STAPPLIC,NS(TW>E/GUIDEL9ES,+
   
  ,,GNOME ,DESKTOP ,A3ESSIBIL;Y ,GUIDE
-  ,A3ESSIBIL;Y F1TURES ( ,,GNOME1 !
,L9UX-BAS$ OP]AT+ SY/EM3            #BDF
,9GHTTPCC_//LIBR>Y4GNOM$DORG/US]S_/GNOME
,+-A3ESS-GUIDE_/NI<TLY_/
   
  ,,ISO #IBDA-#AGA ,]GONOMICS ( HUMAN-
SY/EM 9T]AC;N ,"P #AGA3 ,GUID.E ON
S(TW>E A3ESSIBIL;Y4 ,COV]S G5]AL DESIGN
REQUIRE;TS1 PLUS DATA 9PUT1 DATA \TPUT
7VISUAL1 AUDIO1 TACTILE7 & DOCU;T,N3 
,9GHTTPCCWWW4ISO4ORG/ISO/CATALOGUE+DETAI
L4HTM,+8CSNUMB] 27#CIJHJ
   
  ,U4,S4 ,REHABILIT,N ,ACT ,SEC;N #EJH--
,S(TW>E ,APPLIC,NS & ,OP]AT+ ,SY/EMS
7#AAID'BA7--DEF9ES A3ESSI# S(TW>E4 ,X
COV]S KEYBO>D A3ESS1 9PUT FOCUS1 4PLAY
7TEXT1 GRAPHICS1 ANIM,N1 COL\R71 =MS &
A3ESSIBIL;Y F1TURES 9CLUD+ US] PREF];ES3
,9GHTTPCCWWW4SEC;N:=\4GOV/,+
   
   
  ,,IBM ,S(TW>E ,A3ESSIBIL;Y ,*ECKLI/--
,V].N #C'E'A43
HTTP3WWW-
#JC;DDIBMDDCOM_/A#_/GUIDEL9ES_/S(TW>E_/A
3ESSS(TW>$DHTML
   
  ,MICROS(T ,A3ESSIBIL;Y            #BDG
,DEVELOP] ,C5TRE3
,9GHTTPCCMSDN4MICROS(T4COM/5,+-
GB_/A3ESSIBIL;Y_/DEFAULT4ASPX
   
  ,ADOBE ,ACROBAT ,A3ESSIBIL;Y ,C5TRE3
,9GHTTPCCWWW4ADOB$DCOM/A3ESSIBILITY/PROD
UCTSSTACROBAT/,+
   
  ,,KDE3 ,A3ESSIBIL;Y ,PROJECT3
   ,9GHTTPCC_//A3ESSIBILITY4KD$DORG/,+
   
  ,FRE$OM ,SCI5TIFIC IS "O (! _W,8;S
MAJOR DEVELOP]S & MANUFACTUR]S (
ASSI/IVE S(TW>E & H>DW>E = ^? ) VISUAL
IMPAIR;TS OR LE>N+ DI6ICULTIES3
,9GHTTPCCWWW4FRE$OMSCI5TIFIC4COM_/DEFAUL
T4ASP,+
   
  ,PUBLIC ,A3ESS ,T]M9AL ,GUIDEL9ES1
-PLI$ 0! ,C5TRE = ,EXCELL;E 9 ,UNIV]SAL
,DESIGN AT ! ,N,NAL ,4ABIL;Y ,AU?OR;Y1
,IREL&3 ,9GHTTPCCWWW4UNIV]SALDESIGN4IE/U
SE&APPLY/ICT/ITA3ESSIBILITYGUIDEL9ES_/PU
BLICA3ESST]M9ALS,+
   
  ,SM>T ,C>D ,A3ESSIBIL;Y ,GUIDEL9ES 0!
,C5TRE = ,EXCELL;E 9 ,UNIV]SAL      #BDH
,DESIGN AT ! ,N,NAL ,4ABIL;Y ,AU?OR;Y1
,IREL&3 ,9GHTTPCCWWW4UNIV]SALDESIGN4IE/U
SE&APPLY/ICT/ITA3ESSIBILITYGUIDELI;STSM>
TC>DS_/GUIDEL9ES=SM>T,+C>DA3ESSIBILITY/S
M>TC>DGUIDEL9ES,+
   
  ,A3ESSIBIL;Y 6,,ICT ,PRODUCTS &
S]VICES 0,4A#D & ,ELD]LY ,P ,T[>DS A
FRAME"W = FUR!R DEVELOP;T ( ,,EU
LEGISL,N OR O!R CO-ORD9,N M1SURES ON ;E-
,A3ESSIBIL;Y3 ,9GHTTPCC_//EC4EUROPA4EU/9
=M,N+SOCIETY/ACTIVITIESSTE9CLU.N_/DOCSST
A3ESS_/-M+<==\/FRAME"W4DOC,+
   
  ,SIMPSON1 ,J5IF]3 ,FACTORS PROMOT+
BROADB& USE 0P ) 4ABILITIES3
,9GHTTPCCWWW4DMD,+-
AAP4DORG_/,,TTPI_/,BROADB&,++,+,POLICIES
,++,+&,+++,+,P,W,DS,++,+BY,++,+,J5IF],++
,+,SIMPSON4DOC
   
  ,C>EY1 ,KEV93 ,BROADB& @& ,4ABIL;Y3
,,BT #BJJF3   ,9GHTTPCCWWW4BTPLC4COM/,SO
CIETY&5VIRON;T/,\RAPPROA*/,CSRRES\RCESST
,R;EPORTSST,BROADB&&DISABILITY4PD,+F,+
   
  ,B[E1 ,FRANK ,G4 & ,S*LOSS1       #BDI
,DR4 ,M]V9 ,LIV+/ON3 ,UNIV]SAL ,S]VICE
&! ,4ABIL;Y ,-MUN;Y3 ,! ,NE$ =
,UBIQUIT\S ,BROADB& ,DEPLOY;T3   ,9GHTTP
CCWWW4B5TON4ORG_/B5TON+FI.ST,B[$4OC,+
   
  ,,L9D/ROM1 ,,JAN-,,9GV>3  ,BROADB& USE
RELEVANT 64A#D & ELD]LY P3 ,A ,SC&9AVIAN
,P]SPECTIVE3 ,9GHTTPCCWWW4TIRESIAS4ORG_/
PHON1BILITY/BROADB&+=+ALL+PROCE$+SST]4HT
M,+ 
   
  ,-REG1 ,EIRE1 ,PH"OS & ,BROADB&--,A
GUIDE = P ) 4ABILITIES & OLD] P3  ,9GHTT
PCCWWWDDOGHONL9$DIE/WPS_/WCM/RES\RCES_/F
ILE/E2[%\?AD*<?D$F/,COM,R;EG,++,+<=GUID$
DPDF,+
   
  ,,T$ICORE3  ,SUBMIS.N 6! ,,ACMA
,4CUS.N ,PAP] ON ! ,/RATEGIES = ,WIRE.S
,A3ESS3 ,9GHTTPCCWWW4T$ICOR$DORG4AU/DOCU
;TS_/WAS4RTF,+
   
   
  ,DIGITAL ,A3ESSI# ,9=M,N ,SY/EM
7,,DAISY7--A /&>D = DIGITAL TALK+ BOOKS3
,9GHTTPCCWWW4NISO4ORG_/"WROOMS_/DAISY/,+
                                    #BEJ
  ,! ,9T]N,NAL ,DIGITAL ,PUBLI%+ ,=UM
7,,IDPF7 HAS DEVELOP$ /&>DS = TEXT BAS$
DIGITAL REFL[A# BOOKS & PUBLIC,NS
78,,EPUB073
   ,9GHTTPCCWWW4IDPF4ORG/,+
   
  ,ADOBE'S PORTA# DOCU;T =MAT 7,,PDF73
,9GHTTPCCWWW4ADOB$DCOM/A3ESSIBILITY/RES\
RCES4HTML,+
   
  ,CR1TIVE ,-MONS PROVIDE =A M FLEXI#
LIC5S+ REGIME3
   ,9GHTTPCCCR1TIVECOMMONS4ORG/,+
   
  ,,WIPO WEBSITE ON ! ISSUE ( A3ESS
69=M,N & CULTURAL 3T5T 0R1D+-4A#D
P]SONS3
  ,9GHTTPCCWWW4VI.NIP4ORG,+
   
  ,BRIEF SUMM>Y ( IMPLIC,NS (! ,,WBU
PROPOSAL =A ,,WIPO TR1TY =! R1D+ 4A#D3 
,9GHTTPCCWWW4CIS,+-9DIA4ORG_/ADVOCACY_/I
PR_/BLOG_/WBU-PROPOSAL-=-A-WIPO-TR1TY-=-
!-VISU,Y-IMPAIR$-&-R1D+-4A#D
   
  ,A ,GUIDE 6,OP5 ,3T5T ,LIC;ES1 ,LAWR;E
,LIANG3 ,9GHTTPCCPZW>T4WDKA4HRO4N   #BEA
L/MDR/RESE>*/OLLIANG/OP5+CONT5T+GUIDE/,+
   
  ,AM]ICAN ,F.D,N =! ,BL SITE ) 9=M,N ON
A3ESSI# =MATS3 ,9GHTTPCCWWW4AFB4ORG/,S;E
C;N4ASP,+8,SEC;N,,ID 27#[email protected]&,TOPIC,,ID
27#[email protected]&,DOCUMENT,,ID 27#ABBD
   
  ,BOOK ,%>+ ,NET"WS
  ,++,+4          ,BOOK%>$DORG4  ,?
ONL9E LIBR>Y 3V]TS BOOKS 96ALT]NATE
=MATS S* Z ,BRL1 AUDIO & ELECTRONIC
=MATS & 4TRIBUTES !M 6_! MEMB]S3 
,9GHTTPCCBOOK%>$DORG,+
  ,++,+4          ,ROYAL ,N,NAL ,9/ITUTE
( ,BL ,P 7,,RNIB7 7,U4,K473
   ,9GHTTPCC_//RNIB4ORG,+
  ,++,+4          ,TIFLOLIBROS IS A
,SPANI% LANGUAGE DIGITAL LIBR>Y =! BL3
  ,9GHTTPCCWWW4TIFLOLIBROS4COM4>,+
  ,++,+4          ,A3ESSI# F1TURES 9
,GOOGLE ,BOOKS3 ,9GHTTPCCWWW4DAISY4ORG_/
NEWS_/NEWS+ITEM4PHP,+8,NEWS,ID 27#CBB
  ,++,+4          ,! ,OP5 ,LIBR>Y
,PROJECT3
   ,9GHTTPCCWWW4OP5LIBR>Y4ORG,+
   
  ,EXAMPLES ( ,A3ESSI# ,WEBSITES3   #BEB
  ,++,+4          ,GOV]N;T WEBSITES3
,U4,S4 ,GOV]N;T ,SEC #EJH WEBSITE3
,9GHTTPCCWWW4SEC;N:=\4GOV/,+
  ,U4,K4 ,GOVT PUBLIC S]VICES PORTAL
7,,WCAG #A'J -PLIANT73
,9GHTTPCCWWW4DIRECT4GOV4UK/5/9DEX4HTM,+
  ,++,+4          ,PRIVATE SECTOR
WEBSITES3 ,,IBM--HTTP3WWW-
#JC;DDIBMDDCOM_/A#_/A3ESS,++,+IBM_/9DEX4
HTML
  ,++,+4          ,BANK+3 ,WELLS ,F>GO
,9GHTTPCCWWW4WELLSF>GO4COM,+
  ,++,+4          ,M$IA WEBSITES3 ,,BBC
--,9GHTTPCCWWW42C4CO4UK,+
  ,++,+4          ,$UC,N WEBSITES3
,H>V>D 7,,WCAG #A'J ,PRIOR;Y #A
-PLIANT73 ,9GHTTPCCWWW4H>V>4D$U,+
  ,++,+4          ,SOCIAL NET"W+ SITES3
,L9K$,9--,9GHTTPCCWWW4L9K$94COM,+
   
   
   
   

#A3 ,,UNESCO ,$UC,N = ,ALL ,GLOBAL
,MONITOR+ ,REPORT #BJJF1 ,,UNESCO1 #BJJG
#B3 ,9T]N,NAL ,TELECOMMUNIC,N       #BEC
,UNION
#C3 ,9CLUSIVE ,DESIGN ,CURRICULUM
,NET"W3 ,9GHTTPCC_//IDCNET49FO/,+
#D3 ,9GHTTPCCWWW4DFAEI4ORG/,+
#E3 ,,C5 ,"W%OP ON ,8,CURRICULUM = TRA9+
PR(ES.NALS 9 ,UNIV]SAL ,DESIGN0'
7,,WS_/,,UD-,,PR(73 ,9GHTTPCCWWW4C54EU/,
C5/;SECTORS_/SECTORSSTISSS_/"W%OPSST,PAG
ES_/WS,+-UD-PR(-CURRICULUM4ASPX
#F3 ,ME,,AC--,M1SUR+ ,PROGRESS ( ;E-
,A3ESSIBIL;Y 9 ,EUROPE1 ,ASSESS;T (!
,/ATUS ( ;E-,A3ESSIBIL;Y 9 ,EUROPE1
,EXECUTIVE ,SUMM>Y1 AVAILA# AT3 ,9GHTTPC
C_//EC4EUROPA4EU/9=M,N+SOCIETY/NEWSROOM_
/CF/ITEMDETAIL4CFM,+8ITEM,++,+ID
27#DBHJ4
#G3 ,A3ESSIBIL;Y F1TURE3 ,AN A4I;NAL
3T5T -PON5T T IS 9T5D$ 6ASSI/ P H9D]$ 9
_! ABIL;Y 6P]CV AN ASPECT (! MA9 3T5T4
,EXAMPLES3 CAP;NS =! H>D ( HE>+1
SUBTITLES 9 V>I\S LANGUAGES1 SIGN-
LANGUAGE 9T]PRET,N VIDEO & DESCRIPTIVE
AUDIO0 7P>A #C'B1 PAGE #H (! TEXT74
#H3 ,UNIV]SAL DESIGN3 ,X IS ! DESIGN (!
PRODUCTS & 5VIRON;TS 6BE US1# 0ALL P1 6!
GRTE/ EXT5T POSSI# 09CLUD+ A3ESSIBIL;Y
F1TURES 9 ! ORIG9AL DESIGN          #BED
6PREV5T ! NE$ = ADAPT,N AF DEPLOY;T4
,NOTE3 ,! 9T5T ( UNIV]SAL DESIGN IS
6SIMPLIFY LIFE = "EY"O 0MAK+ PRODUCTS1
-MUNIC,NS1 &! BUILT 5VIRON;T M USA# 0Z
_M P Z POSSI# AT LL OR NO EXTRA CO/4
,UNIV]SAL DESIGN B5EFITS P ( ALL AGES &
ABILITIES40
#I3 ,CAP;NS3 ,CAP;NS PROVIDE A R1L-"T
ON-SCRE5 TRANSCRIPT (! DIALOGUE Z WELL Z
ANY S.D E6ECTS4 ,NOTE3 ,? S]VICE C 2
PROVID$ 0M1NS ( EI TEXTUAL OR GRAPHICAL
SUPPLE;T>Y 3T5T4 ,! CAP;NS &! DIALOGUE
>E USU,Y 9 ! SAME LANGUAGE4 ,! S]VICE IS
PRIM>ILY 6ASSI/ US]S HAV+ DI6ICULTY HE>+
! S.D4 ,IDE,Y1 US]S MAY H "S 3TROL OV] !
POSI;N & SIZE (! PRES5T,N4 ,DI6]5T
SP1K]S >E 4T+UI%$1 USU,Y 0DI6]5T
COL\RS40