e-Accessibility Policy Handbook (Braille)
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#A
;E-,A3ESSIBIL;Y ,POLICY ,H&BOOK =
,P]SONS ) ,4ABILITIES
,PREFACE
,,ICT ,A3ESSIBIL;Y3 ,MAK+ ! ,9=M,N
,SOCIETY ,B>RI] ,FREE
,H,T,O6ICIAL-,PORTRAIT
,0,DR4 ,HAMAD\N ,I4 ,T\R@E
,SECRET>Y-,G5]AL
,9T]N,NAL ,TELECOMMUNIC,N ,UNION
,=! PA/ TWO DECADES1 ! ,9T]N,NAL
,TELECOMMUNIC,N ,UNION1 9 "PN]%IP ) XS
,MEMB] ,/ATES1 PRIVATE SECTOR MEMB]S &
O!R ,UNIT$ ,N,NS ORGANIZ,NS1 HAS L$
UNPREC$5T$ EF=TS 65SURE T ,9=M,N #B
,SOCIETY 9FRA/RUCTURE IS UNIV]S,Y
DEPLOY$ & PROMOT$ Z A F.D,N = HUMAN1
ECONOMIC & SOCIAL DEVELOP;T4 ,/&>DIZ,N1
REGULATORY & DEVELOP;T POLICIES PROMOT$
0! ,,ITU &! ,_W ,SUMMIT ON ! ,9=M,N
,SOCIETY & IMPLE;T$ 0XS ,MEMB] ,/ATES1
-B9$ ) M>KET =CES1 H L$ 6AN UNPREC$5T$
EXPAN.N (! ADOP;N ( ,9=M,N & ,-MUNIC,N
,TE*NOLOGIES 7,I,C,TS71 9CLUD+ 9 !
DEVELOP+ _W4
,! _W C.TS OV] #E BILLION MOBILE
CELLUL> SUBSCRIP;NS1 OV] #A'B BILLION
FIX$ TELEPH"O L9ES1 & "S TWO BILLION
,9T]NET US]S4 ,IN A4I;N1 VIRTU,Y ALL
>1S >E COV]$ 0BROADCA/+ S]VICES4
,DESPITE ^! SU3ESSES1 OV] #FEJ'JJJ'JJJ
P]SONS LIV+ ) 4ABILITIES >E AT RISK ( 2+
EXCLUD$ F ESS5TIAL S]VICES1 SOCIAL
9T]AC;N & 9=M,N S\RCES DELIV]$ "?
,I,C,TS4 ,^? 9CLUDE BROADCA/+1 !
,9T]NET1 P]SONAL -PUT]S & ANY DIGITAL
9T]FACE -MONLY US$ 6DELIV] -M]CIAL OR
GOV]N;T S]VICES OR 9=M,N4 ,TASKS : SEEM
SIMPLE 6EXECUTE =! MAJOR;Y ( US]S S* Z
9T]ACT+ )A WEB SITE1 A TELEPH"O1 AN
ELECTRONIC KIOSK OR SIMPLY WAT*+ ! NEWS
OR FOLL[+ EM]G5CY PUBLIC ANN\NCE;TS #C
C 2 OV]:ELM+LY DI6ICULT OR IMPOSSI#
6A3OMPLI% = P]SONS LIV+ ) 4ABILITIES4
,YET1 )! ADOP;N (! ,UNIT$ ,N,NS ,3V5;N
ON ! ,"RS ( ,P]SONS ) ,4ABILITIES
7,,CRPD71 A NEW UNIV]SAL LEGAL & POLICY
FRAME"W = ,,ICT A3ESSIBIL;Y HAS EM]G$ :
,,ITU ,ADM9I/R,NS--COMMUNIC,NS POLICY
MAK]S & N,NAL REGULATORY AU?ORITIES--W
NE$ 6ABIDE BY4 ,AM;G _M NEW M&ATES1
,MEMB] ,/ATES :O RATIFI$ ! ,,CRPD N[ NE$
65SURE T _! N,NAL 9=M,N 9FRA/RUCTURE
9CLUD+ TELEPHONY1 MOBILE PH"OS1 EM]G5CY
S]VICES1 ! ,9T]NET & BROADCA/+ >E ALL
A3ESSI#4 ,N,NAL ,REGULATORY ,AU?ORITIES
& ,M9I/RIES OV]SEE+ 9=M,N & -MUNIC,N
TE*NOLOGIES W L1D ^? POLICIES & PROGRAMS
9 _! RESPECTIVE C.TRIES4 ,? IS N A
SIMPLE TASK & GLOBAL EXP]I;E %>+ AM;G
MEMB]S1 4A#D P]SONS ORGANIZ,NS &!
PRIVATE SECTOR IS NEC4 ,! ,,ITU
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,,ICT A3ESSIBIL;Y "? ! /&>DIZ,N (
RELEVANT TE*NOLOGIES4 ,AT ! SAME "T1 X
"WS 6PROMOTE ,,ICT A3ESSIBIL;Y AW>E;S )
XS MEMB]S & "PN]S1 9CLUD+ 9DU/RY4
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9ITIATIVE 6DEVELOP ! ;E-,A3ESSIBIL;Y
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;,G#C;ICT--! ,GLOBAL ,9ITIATIVE =
,9CLUSIVE ,I,C,TS4 ,,ITU & ;,G#C;ICT
LAUN*$ _! JO9T ONL9E ;E-,A3ESSIBIL;Y
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,9GHTTPCCWWW4E,+-A3ESSIBILITYTOOLKIT4ORG
ON #BD ,FEBRU>Y #BJAJ DUR+ ! ,,ITU
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MEET+4 ,,ITU MEMB]S GREET$ 5?USIA/IC,Y
? F/ PLAT=M DESIGN$ = POLICY MAK]S &
REGULATORS 6%>E TE*NICAL REF];ES1
POLICIES & GD PRACTICES ON ALL ASPECTS (
,,ICT A3ESSIBIL;Y4 ,I 5C\RAGE \R MEMB]S
6TAKE FULL ADVANTAGE ( X4 ,? PR9T V].N
W HELP PROMOTE ? IMPORTANT >EA ( POLICY-
MAK+ & S]VE Z AN EXCELL5T H&BOOK
6ID5TIFY ! KEY /EPS REQUIR$ 65SURE T !
,9=M,N ,SOCIETY IS B>RI] FREE & B5EFITS
ALL HUMANK9D4
,9TRODUC;N
,PHOTO ( ,SAMI ;AL-,BA%E]1 ,DIRECTOR1
,,ITU-;,D #E
,! ,IMPORT.E ( ,,ICT ,A3ESSIBIL;Y 9
,BRIDG+ ! ,DIGITAL ,DIVIDE
,0,SAMI ;,AL-,BA%E]1 ,DIRECTOR1 ,,ITU
--;,D
,! M&ATE (! ,TELECOMMUNIC,N ,DEVELOP;T
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! UNCONNECT$4 ,? C ONLY 2 A*IEV$ IF !
B>RI]S : PREV5T P]SONS LIV+ ) 4ABILITIES
F US+ ,I,C,TS >E ELIM9AT$4 ,? ISSUE IS
A *ALL5GE = DEVELOP+ & DEVELOP$ N,NS
ALIKE4 ,/ATI/ICS F >.D ! _W DEMON/RATE
T ,,ICT USAGE AM;G 4A#D P]SONS IS LIMIT$
& T 4ABIL;Y &! LACK ( A3ESSIBIL;Y >E 9
FACT KEY DRIV]S ( POV]TY4
,YET1 SOLU;NS EXI/ TD T C TRANS=M !
LIVES ( MILLIONS & MAKE X POSSI# = !M
6FULLY "PICIPATE 9 ALL ASPECTS ( SOCIAL
& ECONOMIC ACTIVITIES3 A3ESSI# MOBILE
PH"OS1 ASSI/IVE F1TURES = 5D-US] DEVICES
9CLUD+ P]SONAL -PUT]S1 A3ESSI# ,,TV
PROGRAMM+1 RELAY S]VICES = D1F US]S1
A3ESSI# ELECTRONIC KIOSKS1 A3ESSI# WEB
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TE*NOLOGIES1 REF];ES H TRADI;N,Y #F
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9=M,N1 & PROGRAMS & POLICIES 6PROMOTE _!
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EXP]TISE4
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COLLABORATIVE 5VIRON;T OP5 63TRIBUTORS F
_M DI6]5T US]S0' P]SPECTIVES4 ,TWO YE>S
AGO1 WE />T$ 6"W ) ;,G#C;ICT ON DEVELOP+
! ;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT =
,POLICY ,MAK]S--,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG4 ,IN ,FEBRU>Y (
? YE>1 WE =M,Y LAUN*$ ! ,TOOLKIT DUR+ !
MEET+ (! ,TELECOMMUNIC,N ,DEVELOP;T
,ADVISORY ,GR\P 7,,ITU--;,D74 ,,ITU
BR"\ A NUMB] ( REF];ES 9 ! FIELD (
POLICY MAK+ & /&>DIZ,N1 :ILE ;,G#C;ICT
- ! ,GLOBAL ,9ITIATIVE = ,9CLUSIVE
,I,C,TS--PROVID$ 3TRIBU;NS F A GLOBAL
NET"W ( OV] #FJ ,,ICT A3ESSIBIL;Y EXP]TS
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5D1VOR4
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NEXT FEW YE>S W 2 CRITICAL 6DEVELOP+
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,\R EXP]I;E 9 A NUMB] ( REGIONS %[S T
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,A3ESSIBIL;Y ,POLICY ,TOOLKIT = ,P]SONS
) ,4ABILITIES & XS -PANION H&BOOK W 2 A
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PRACTICES & POLICIES T "W4 ,&= ^?
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-PANION H&BOOK4
#H
,=E^W
,AXEL ,LEBLOIS
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,P]SONS ) ,4ABILITIES3 ,GLOBAL ,COOP],N
=A ,GLOBAL ,*ALL5GE
,0,AXEL ,LEBLOIS1 ,EXECUTIVE
,DIRECTOR1 ;,G#C;ICT
,S9CE XS OP5+ = SIGNATURE 9 ,M>*
#BJJG1 ! ,3V5;N ON ! ,"RS ( ,P]SONS )
,4ABILITIES HAS 5JOY$ "O (! FA/E/ RATES
( ADOP;N 9 ! HI/ORY ( ,HUMAN ,"RS4 ,)
#ADF SIGNATURES & #IA RATIFIC,NS Z (
,SEPTEMB] #BJAJ1 X HAS E/ABLI%$ XF 9 A
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DEF9E ! LAWS1 POLICIES & PROGRAMS :
,/ATES ,"PIES W NE$ 6IMPLE;T4 ,! ,"R
6A3ESSIBIL;Y IS A CORN]/"O (! ,3V5;N4
,X 3DI;NS ! ABIL;Y ( P]SONS ) 4ABILITIES
TO 8FULLY 5JOY ALL HUMAN "RS & FUNDA;TAL
FRE$OMS0 Z SPECIFI$ 0XS PREAM#4
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( _M 4A#D P]SONS REPRES5TATIVES SPECIFI$
9 XS ,>TICLE #I T A3ESSIBIL;Y REQUIRE;TS
APPLI$ EQU,Y 6! BUILT 5VIRON;T1
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,TE*NOLOGIES 7,I,C,TS74 ,? AUTOMATIC,Y
IMPLIES T ,,ICT APPLIC,NS1 TE*NOLOGIES &
S]VICES >E COV]$ 0EA* & E 4POSI;N (!
,3V5;N REQUIR+ T ,/ATES ,"PIES A4RESS
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6A NUMB] ( KEY "PICIPANTS 6! ,AD-HOC
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SU7ES;N 0 MADE T A FOCUS$ MULTI-
/AKEHOLD]S EF=T 2 LAUN*$ 6PROMOTE ,,ICT
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7,,UN ,,GAID71 ,4A#D ,P]SONS ,ORGANIZ,NS
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GD PRACTICES4
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7,,BDT71 CAME UP )A BOLD IDEA3 GIV5 !
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A3ESSIBIL;Y GD PRACTICES & POLICIES1 CD
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;,G#C;ICT,8SO _M VOLUNTE] EXP]TS A4RESS
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63TRIBUTE _! "T & EXP]TISE PRO-BONO S T
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ORGANIZ,N 6GET ? AMBITI\S TASK
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PRACTICES AM;G POLICYMAK]S 9VOLV$ 9
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AL S]VE 6DESIGN & DELIV] MULTIPLE
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FEW YE>S 6FACILITATE ! FULL IMPLE;T,N (!
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! ,"RS ( ,P]SONS ) ,4ABILITIES4 ,\R V
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,\R ,SPECIAL ,APPRECI,N GOES TO3
,,$ITORS
,++,+4 ,AXEL ,LEBLOIS1
,EXECUTIVE ,DIRECTOR1 ;,G#C;ICT
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3C]N+ ! DEVELOP;T ( A3ESSIBIL;Y POLICIES
& REGUL,NS4
,++,+4 ,REQUE/ ALL SECTORS
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! LAB\R =CE 7E4G4 5C\RAGE APPLIC,NS (
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POSSI#74
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ASSI/IVE TE*NOLOGY TOOLS = P]SONS )
4ABILITIES4
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PROGRAMS (F]+ A3OMMOD,N ) ASSI/IVE
TE*NOLOGIES 9 ! "WPLACE4
,++,+4 ,PROVIDE 9C5TIVES =!
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USE Z R1SONA# A3OMMOD,NS74
#B'A'E
,M9I/RY ( ,9T]IOR1 ,HOMEL& ,DE"P;T
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ELECTRONIC VOT+ MA*9ES4
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DEVELOP;T & PRODUC;N ( ASSI/IVE
TE*NOLOGIES & RELAT$ ,,ICT EQUIP;T =
P]SONS ) 4ABILITIES4
,IN COORD9,N ) O!R SECTORS ( GOV]N;T3
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#B'A'F
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ORGANIZ,NS 3C]N+ ! DEVELOP;T (
A3ESSIBIL;Y POLICIES & REGUL,NS4
,++,+4 ,5C\RAGE & #HE
PROMOTE 9DU/RY OR PRIVATE SECTOR EF=TS
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LANGUAGE 9CLUD+ TEXT-TO-SPEE*1 VOICE
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9 PROMOT+ ! USAGE ( ASSI/IVE
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#B'A'G
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) P]SONS ) 4ABILITIES & _! REPRES5TATIVE
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A3ESSIBIL;Y POLICIES & REGUL,NS4
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#B'A'H ;E-
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,++,+4 ,A3ESSI# ELECTRONIC
KIOSKS4
,++,+4 ,A3ESSI# ELECTRONIC
DOCU;TS ACR ALL >1S ( GOV]N;T4
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SIGNAGE4
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4ABIL;Y -MUN;Y 9 PROGRAMME EF=TS4
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96,,X GOV]N.E1 PROJECT MANAGE;T1 &
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FACILITATE ADH];E 6A3ESSIBIL;Y /&>DS4
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,++,+4 ,AUDIT & REPORT #HH
ON PROGRESS REGUL>LY 65SURE -PLI.E4
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TE*NOLOGY TOOLS & ADAPT A3ESSIBIL;Y
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P+,++,+POLICY
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PROTOCOLS & APPLIC,NS4 ,IN A4I;N1 #HI
F AN ,,ICT 9DU/RY /&PO9T1 ! DEVELOP;T (
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DEVELOP;T ( E6ECTIVE WEB A3ESSIBIL;Y LAW
& POLICY4 ,! LEGISL,N & GUIDEL9ES COV]+
WEB A3ESSIBIL;Y M&ATE -PLI.E 0PUBLIC
SECTOR AG5CIES4
#AIE
#D'A'G ,CANADA
,CANADA,8;S ,9T]NET /&>DS1 ! ,8,-MON
,LOOK & ,FEEL ,/&>DS =! ,9T]NET0' >E1 L
^? (! ,UNIT$ ,K+DOM1 L>GELY DEP5D5T ON !
PRIVATE FIL+ ( -PLA9TS4 ,P]SONS :O >E
UNJU/LY 4CRIM9AT$ AG/ MAY FILE A
3FID5TIAL -PLA9T )! ,CANADIAN ,HUMAN
,"RS ,-MIS.N4 ,! APPLICABIL;Y (!
GUIDEL9ES IS 6ALL ,GOV]N;T ,DE"P;TS &
,M9I/RIES & AG5CIES B N 6ANY PRIVATE
ORGANIZ,NS4 ,O!R ?AN ^! /&>DS1 ,CANADA
HAS _M K9DS ( HUMAN "RS LEGISL,N :
ADVOCATE A3ESSIBIL;Y1 & O!R (FICES &
REPORTS : D1L )! ISSUE4
#D'A'H
,IREL&
,:ILE ,IREL& HAS =MULAT$ S"EAL
POLICIES & PROGRAMS D1L+ ) WEB
A3ESSIBIL;Y = P]SONS ) 4ABILITIES1 "! IS
NO SPECIFIC LEGISL,N T DIRECTLY COV]S ?
>EA4 ,IREL& HAS N,NAL GUIDEL9ES ON
A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES1 :
9 ! SPECIFIC CASE ( WEB A3ESSIBIL;Y
ESS5TI,Y ADOPT OR 9CORPORATE ;,W#C,C
,,WCAG #A'J )\T SUB/ANTIVE *ANGE4
,APPLICABIL;Y ( GUIDEL9ES IS #AIF
PRIM>ILY 6! PUBLIC SECTOR & IS AG N
M&ATORY4 ,! ,N,NAL ,4ABIL;Y ,AU?OR;Y HAS
AL PUBLI%$ ! N,NAL GUIDEL9ES ON
A3ESSIBIL;Y ( ,,X PRODUCTS & S]VICES 9 !
PUBLIC SECTOR1 : H SEC;NS ON WEB
A3ESSIBIL;Y4 ,:ILE ^! GUIDEL9ES >E
ADVISORY R ?AN -PULSORY1 "! IS EVID;E T
!Y H BE5 ADH]$ 60N,NAL & SUB-N,NAL
GOV]N;TS4
#D'A'I ,ITALY
,ITALY PROVIDES AN EXAMPLE (A C.TRY
RESPOND+ 6! EVOLU;N ( 9T]N,NAL NORMS
0IMPLE;T+ DOME/IC WEB A3ESSIBIL;Y
9ITIATIVES4 ,X IS N CO9CID5TAL T !
UMBRELLA LAW 3C]N+ A3ESS = P]SONS )
4ABILITIES 6,,ICT1 ,LAW #D_/#BJJD1 0
DRAFT$ 9 #BJJC1 ! ,EUROP1N ,YE> (
,P]SONS ) ,4ABILITIES4 ,! REQUIRE;TS (!
,LAW 9CLUDE WEB A3ESSIBIL;Y & PLACE ^U
GOV]N;T AG5CIES ! OBLIG,N ( MAK+ PUBLIC
SECTOR WEBSITES A3ESSI# & 65SURE
A3ESSIBIL;Y :ILE PUR*AS+ ,,ICT GDS &
S]VICES & SIGN+ 3TRACTS = _! MA9T5.E4 ,?
LAW IS SUPPORT$ 0TWO DECREES1 "O ( :
SPECIFIES ! 5=CE;T REGUL,NS & "O ( :
LAYS D[N ! TE*NICAL REQUIRE;TS = #AIG
WEB A3ESSIBIL;Y 6BE ADH]$ TO4 ,!
GUIDEL9ES APPLY 6N,NAL & LOCAL PUBLIC
BODIES & 6PRIVATE SUBJECTS1 IF !Y >E
3CES.N>IES ( PUBLIC 9=M,N OR S]VICES1 &
6PUBLIC TRANSPORT & TELECOMMUNIC,NS
-PANIES4 ,! CASE ( ,ITALY /&S Z TE/A;T
6! 9FLU;E ( EVOLV+ 9T]N,NAL NORMS4
#D'A'AJ ,SW$5
,SW$5 HAS A V DETAIL$ SET ( NON-
M&ATORY GUIDEL9ES ON WEB A3ESSIBIL;Y1 Z
WELL Z /IPULAT+ T GOV]N;T PRODUCTS &
S]VICES >E A3ESSI# 6P]SONS ) 4ABILITIES2
X LACKS LEGISL,N 6=TIFY ^! GUIDEL9ES )!
=CE ( LAW4 ,SW$5 HAS PASS$ LAWS REQUIR+
T ,,X PRODUCTS & S]VICES %D 2 A3ESSI# 6&
USA# 0"EY"O Z F> Z ? IS AT ALL POSSI#1
9CLUD+ P]SONS ) 4ABILITIES & ? IS
APPLICA# 6ALL 9 ,SW$54 ,X DOES H A
-PREH5SIVE 4ABIL;Y POLICY ) O!R LEGISL,N
RELAT+ 6NON-4CRIM9,N ETC4 ,& FASC9AT+LY1
/UDIES %[ T OV] #HJ 3P ( PUBLIC SECTOR
WEBSITES >E FOLL[+ ^! GUIDEL9ES 6"S
EXT5T4 ,X IS DANG]\S1 H["E 6EXTRACT ANY
G5]AL LESSON F ! ,SW$I% EXAMPLE S9CE
SIMIL> LEVELS ( VOLUNT>Y -PLI.E _C 2
EXPECT$ F C.TRIES ^: 3DI;NS V>Y #AIH
DRA/IC,Y F ^? ( ,SW$54 ,H["E1 ! ,SW$I%
EXAMPLE S]VES Z TE/A;T 6! FACT T WEB
A3ESSIBIL;Y GUIDEL9ES NE$ N 2 S DI6ICULT
6-PLY )3 !Y C 2 ADOPT$ Q EASILY 9 _M
CASES4
#A #D'A'AA ,EUROP1N
,UNION
,! ,EUROP1N ,UNION HAS ADOPT$ A *>T] (
FUNDA;TAL "RS & AN AC;N PLAN DESIGN$
6PROTECT ! "RS ( ,P]SONS ) ,4ABILITIES &
EXT5D A3ESSIBIL;Y ( ,,X PRODUCTS &
S]VICES 9CLUD+ WEB A3ESSIBIL;Y4 ,! ,,EU
HAS AL ISSU$ -MUNIC,NS & ADOPT$
RESOLU;NS Z WELL Z AC;N PLANS )! AIM (
PROVID+ 9CR1S$ A3ESSIBIL;Y 6PUBLIC
WEBSITES & 3T5T Z WELL Z 9CR1S$
AVAILABIL;Y ( ,,X PRODUCTS & S]VICES
6P]SONS 9 ! ,,EU4 ,:ILE GUIDEL9ES -PLY )
,,WCAG1 ! IMPLE;T,N (! SAME IS / 9
PROGRESS4 ,FUR!R APPLICABIL;Y IS /
RE/RICT$ 6PUBLIC SECTOR AG5CIES1
PRODUCTS & S]VICES4
,! ,EUROP1N ,UNION HAS A ,8,C\NCIL
,RESOLU;N ON ! A3ESSIBIL;Y ( PUBLIC
WEBSITES & _! 3T5T0' : D1LS ) WEB
A3ESSIBIL;Y4 ,! ,AC;N ,PLANS (! #AII
,,EU >E UNIQUE4 ,!Y >E DIRECT & !Y SET
CLE> GOALS4 ,"! IS A CLE>-CUT D1DL9E
PRESCRIB$ = MAK+ *ANGES 6REG>D+ WEBSITE
A3ESSIBIL;Y4 ,H["E1 ! EXT5T 6: DI6]5T
C.TRIES 9 ! ,,EU FOLL[ ,,EU GUIDEL9ES
V>IES4 ,! ,,EU HAS -MIS.N$ /UDIES OV] !
PA/ FEW YE>S 6M1SURE WEB A3ESSIBIL;Y &
HAS BE5 4SATISFI$ ) XS [N PROGRESS4 ,IN
#BJJF ! ,8,M1SUR+ PROGRESS ( ;E-
,A3ESSIBIL;Y 9 ,EUROPE0' 7,ME,,AC7 /UDY
F.D T ONLY A V SMALL PROPOR;N ( KEY
GOV]N;T WEBSITES 9 ! ,MEMB] ,/ATES MEET
! A3EPT$ M9IMUM 9T]N,NAL /&>DS ON
A3ESSIBIL;Y 7#AB'E 3P PASS$ AUTOMAT$
TE/+ & ONLY #E'C 3P PASS$ BO? AUTOMATIC
& MANUAL EXAM9,N71 & F.D T ! %>E ( KEY
-M]CIAL _/ SECTORAL WEBSITES 7E4G4
RAILWAYS1 ,,TV1 NEWSPAP]S1 RETAIL BANK+7
PROVID+ ? M9IMUM LEVEL ( A3ESSIBIL;Y IS
EV5 L[] 7ONLY #C'I 3P PASS$ AUTOMAT$
TE/+ :ILE N A S+LE SITE PASS$ BO?
AUTOMATIC & MANUAL TE/+7#1FROM ,:ILE S*
RESULTS >E NO": NE> 5 6OV]COME ! DIGITAL
DIVIDE1 ! /UDY F.D T S* RESULTS -P>$ V
UNFAV\RABLY ) ^? P]TA9+ 6,AU/RALIA1
,CANADA1 &! ,UNIT$ ,/ATES--S* SELF-
ASSESS;T & SELF-REGUL,N IS #BJJ
ESS5TIAL 6! FUNC;N+ ( ANY E6ECTIVE
REGIME4
#D'A'AB ,JAPAN
,JAPAN DOES N H ANY LEGISL,N COV]+
A3ESSIBIL;Y1 B ! GUIDEL9ES = A3ESSIBIL;Y
H BE5 LAID D[N 9 ! =M ( AN ,9DU/RIAL
,/&>D 0! ,JAPANESE ,/&>DS ,ASSOCI,N4 ,IN
#BJJD1 BUILD+ ON ,,ISO_/,,IEC ,,GUIDE
#GA & ,,JIS ;,Z #HJGA1 ! ,JAPANESE
,9DU/RIAL ,/&>D = WEB A3ESSIBIL;Y 0
REL1S$1 CALL$ ,8,,JIS ;,X #HCDA3
,GUIDEL9ES = ,OLD] ,P]SONS & ,P]SONS )
,4ABILITIES--,9=M,N & ,-MUNIC,NS
,EQUIP;T1 ,S(TW>E & ,S]VICES0'4
,! ,,JIS ;,X #HCDA-#C1 A -PON5T (
,,JIS ;,X #HDCA1 0 EXPECT$ 6FUNC;N Z A
BASIS 65SURE ! WEB A3ESSIBIL;Y ( GOV]N;T
WEBSITES 9 ! C5TRAL & LOCAL GOV]N;TS 9
,JAPAN4 ,H["E1 ! ,M9I/RY ( ,9T]NAL
,A6AIRS & ,-MUNIC,NS F.D A WIDESPR1D
LACK ( "U/&+ (& RESPECT =! ,,JIS ;,X
#HCDA-#C AM;G ! LOCAL GOV]N;TS 9 ,JAPAN1
& 9 ,DECEMB] #BJJE FUR!R PROPOS$
,8,OP],NAL ,MODELS 6,IMPROVE
,A3ESSIBIL;Y ( ,PUBLIC ,WEBSITES0' 9
ORD] 6SUPPLE;T ! ,,JIS ;,X #HCDA- #BJA
#C4
,! GUIDEL9ES & /&>DS >E M&ATORY =
N,NAL & LOCAL GOV]N;T AG5CIES & C 2
FOLL[$ ON A VOLUNT>Y BASIS 0PRIVATE
-PANIES4
#D'A'AC ,KOREA
,KOREA HAS A ROBU/ -B9,N ( LEGISL,N1
S* Z ! #BJJG ,KOREA ,4ABIL;Y ,4CRIM9,N
,ACT1 ! ,N,NAL ,9=MATIZ,N ,ACT1 & OV]>*+
POLICY ) M&ATORY -PLI.E REQUIR$ 0PUBLIC
& PRIVATE SECTORS 9 A PHAS$ MANN]4 ,!
GOV]N;T HAS E/ABLI%$ A PROCESS ( SURVEYS
6M1SURE ! DEGREE ( -PLI.E & AW>E;S (!
GUIDEL9ES & SEE H[ F> !Y H R1*$ 9 !
ROADMAP4 ,! WEB A3ESSIBIL;Y OBLIG,NS
LAID D[N 9 ! ,KOREA ,4ABIL;Y ,4CRIM9,N
,ACT1 #BJJI >E 9T5D$ 6APPLY 6BO? !
PRIVATE & PUBLIC SECTORS GRADU,Y 0#BJAE1
Z P] ! CURR5T ROADMAP1 />T+ ) GOV]N;T
AG5CIES & SUBSIDI>IES 9 #BJJI4
#D'A'AD ,DEVELOP+
C.TRIES
,(! DEVELOP+ C.TRIES /UDI$1 BO? ,?AIL&
&! ,PHILIPP9ES LACK 5=C1# LAW AB WEB
A3ESSIBIL;Y4 ,BO? C.TRIES H1 #BJB
H["E1 DEMON/RAT$ T PROMOT+ WEB
A3ESSIBIL;Y IS A PRIOR;Y ) _! SIGN+ &
RATIFY+ (! ,,CRPD & _! V>I\S POLICY
9ITIATIVES4 ,BO? C.TRIES FEEL T DEVELOP+
9DIG5\S V].NS (! ,,WCAG IS ESS5TIAL 9 _!
/EPS T[>DS A -PLETE WEB A3ESSIBIL;Y
REGIME4
,":AS ,?AIL& HAS ALR DEVELOP$ XS [N
V].N (! ,,WCAG1 ! ,PHILIPP9ES HAS
E/ABLI%$ A "W+ GR\P CURR5TLY 9 ! PROCESS
( DO+ ! SAME4 ,Z ^! >E BO? RELATIVELY
REC5T 9ITIATIVES1 _! ACTUAL E6ICACY
REMA9S 6BE SE54 ,^! C.TRIES W1 9 !
FUTURE1 2 CRITICAL TE/ CASES = :E!R
MODIFI$ ,,WCAG /&>DS C 9 FACT RESULT 9
SIGNIFICANTLY 9CR1S$ WEB A3ESSIBIL;Y1 OR
:E!R !Y >E EMPTY EF=TS DESIGN$ 6A6ECT !
APPE>.E ( 3=M.E ) 9T]N,NAL NORMS4
,9DIA HAS G5]IC LEGISL,N ON 4ABIL;Y 9
! =M (! ,P]SONS ) ,4ABILITIES 7,EQUAL
,OPPORTUNITIES1 ,PROTEC;N ( ,"RS @&
,FULL ,"PICIP,N7 ,ACT : 0 5ACT$ 9 #AIIE
)! OBJECTIVE ( 5SUR+ EQUAL OPPORTUNITIES
= P]SONS ) 4ABILITIES & _! FULL "PICIP,N
9 N,N BUILD+4 ,"W ON CR1T+ AN OV]>*+
A3ESSIBIL;Y POLICY =! C.TRY 0 9ITIAT$ 9
,JANU>Y #BJJI 0! ,DE"P;T ( ,9=M,N #BJC
,TE*NOLOGY & IS SOON LIKELY 6-E 96E6ECT4
#D'B ,SUMM>Y
,-MON !MES--DEVELOP$ C.TRIES
,ALL ! C.TRIES /UDI$ H PUT 9 PLACE
M1SURES 65SURE WEB A3ESSIBIL;Y4 ,"S H
SPECIFIC 5=C1# LEGISL,N :ILE O!RS H
RECOMM5D,NS & GUIDEL9ES4 ,ALL C.TRIES H
"S =M (A 4ABIL;Y 4CRIM9,N ACT1 : COV]S !
ISSUE ( A3ESSIBIL;Y M BROADLY DEF9$4
,SIX (! C.TRIES /UDI$ H REGUL,NS ON WEB
A3ESSIBIL;Y 9 ! =M ( LEGISL,NS1 :ILE TWO
C.TRIES H _! [N /&>DS ON WEB
A3ESSIBIL;Y4
,:ILE MO/ (! C.TRIES H SPECIFIC
LEGISL,N P]TA9+ ONLY 6WEB A3ESSIBIL;Y1
C.TRIES L ,KOREA1 ,JAPAN1 ,G]_M & ,IREL&
H 9CLUD$ A3ESSIBIL;Y POLICIES ON O!R
ELECTRONIC 9FRA/RUCTURE AL;G ) _! WEB
A3ESSIBIL;Y POLICY4
,Z _M Z T5 (! C.TRIES /UDI$ H _!
LEGISL,NS1 POLICIES & /&>DS BAS$ ON !
,,WCAG4 ,H["E1 C.TRIES L ,JAPAN ^: N,NAL
LANGUAGE USES A DI6]5T SCRIPT &A
PHONETIC ALPHABET1 H F.D T ! #BJD
,,WCAG IS BETT] SUIT$ 6LANGUAGES UTILIZ+
,LAT9 SCRIPT & H MOV$ 6AUG;T X )
LANGUAGE SPECIFIC A3ESSIBIL;Y 3SID],NS4
,MO/ C.TRIES H FOCUSS$ ON HAV+
LEGISL,NS : MAKES X M&ATORY ONLY =!
GOV]N;T & RELAT$ PUBLIC SECTOR DE"P;TS
6MA9TA9 A3ESSI# WEBSITES4 ,IN ,AU/RALIA
&! ,UNIT$ ,K+DOM H["E1 ANY S]VICE
PROVID] OR 9DIVIDUAL OR ORGANIZ,N CR1T+
A WEB PAGE M/ 5SURE T X IS A3ESSI#4 ,& 9
! ,UNIT$ ,/ATES X IS LIKELY ! CASE1 B
REMA9S 6BE SE51 :E!R ! ,AM]ICANS )
,4ABILITIES ,ACT APPLIES 6PRIVATE
WEBSITES4
,"! IS M* CASE LAW 9 S* C.TRIES D]IV+
F SU3ESS;L SUITS AG/ ORGANIZ,NS N
MA9TA9+ A3ESSI# WEBSITES4
,DI6];ES--DEVELOP$ C.TRIES
,TWO FUNDA;TAL WAYS 9 : C.TRIES0' WEB
A3ESSIBIL;Y REGIMES V>Y >E3 #A7 9 T]MS (
_! SCOPE1 T IS1 6:AT SECTORS ( SOCIETY
!Y APPLY1 & #B7 9 T]MS ( _! /R5G?1 T IS1
:E!R OR N !Y H ! =CE ( LAW4 ,! FOLL[+
GRID MAPS A FEW (! C.TRIES 9CLUD$ 9 ?
/UDY AC 6^! V>IA#S4
#BJE
,PORTUGAL 9HABITS ! L[] LEFT QUADRANT
(! GRID1 Z XS REGIME HAS BO? A W1K
POLICY-TYPE &A L[ SCOPE4 ,JAPAN &! ,,EU
9HABIT ! TOP LEFT QUADRANT1 Z !Y H
-PREH5SIVE REGIMES T >E N BACK$ 0! =CE (
LAW4 ,! ,UNIT$ ,/ATES1 ,KOREA1 ,G]_M1
,ITALY L& 9 ! TOP-"R QUADRANT (! GRID1 Z
!Y EXHIBIT BO? HI<LY -PREH5SIVE & LEG,Y
5=C1# WEB A3ESSIBIL;Y REGIMES4
,=A FULL LI/ ( CIT,NS1 REF];ES & USE;L
RES\RCES RELAT$ 6? TOPIC1 PL1SE VISIT !
;E-,A3ESSIBIL;Y ,POLICY ,TOOLKIT WEBSITE
7,DEVELOP+ POLICY73 ,9GHTTPCCWWW4E,+-
A3ESSIBILITYTOOLKIT4ORG_/TOOLKIT_/DEVELO
P+,++,+POLICY
,APP5DIX ,A3 ,A3ESSIBIL;Y
,POLICY ,-P>ISON ,GRID
3
,++,+,,CRIT]IA
,,BE #BJF
,++,+,,AU/RALIA
,,BE
,++,+,,CANADA
,,BE
,++,+,,G]_M
,,BE
,++,+,,9DIA
,,BE
,++,+,,IREL&
,,BE
,++,+,,ITALY
,,BE
,++,+,,JAPAN
,,BE
,++,+,,KOREA
,,BE
,++,+,,NEW ,++,+,,Z1L&
4
,++,+,TYPE ,++,+( ,++,+,POLICY
3
,LEGISL,N 26
,ADVISORY ,NOTES
2
,/&>DS
2
,ORD9.E
2 #BJG
,G5]IC ,LEGISL,N
2
,LEGISL,N 26
,POLICY ,DOCU;T
2
,LEGISL,N 26,DECREES 26,DIRECTIVES
2
,9DU/RIAL ,/&>D
2
,LEGISL,N
2
,GUIDEL9ES 26
,LEGISL,N
4
,++,+,E6ECTIVE ,++,+F
3
#AIIB1 #BJJB
2
#BJJG
2
#BJJB
2
#AIIE
2
#BJJE1 #BJJB
2
#BJJD1 #BJJE1 #BJJF #BJH
2
#BJJD
2
#BJJG
2
#BJJB1 #AIHH
4
,++,+,SCOPE ,++,+( ,++,+COV]AGE37ONLY
WEB OR O!R ELECTRONIC 9FRA/RUCTURE7
3
,G5]AL LEGISL,N ) WEB SPECIFIC
ADVISORY NOTES
2
,ONLY WEB
2
,9CLUDES REGUL,NS = WEB Z WELL Z O!R
ELECTRONIC 9FRA/RUCTURE
2
,G5]AL LEGISL,N
2
,9CLUDES O!R ELECTRONIC 9FRA/RUCTURE
2
,9CLUDES O!R ELECTRONIC 9FRA/RUCTURE
2
,9CLUDES GUIDEL9ES = WEB & O!R
ELECTRONIC 9FRA/RUCTURE
2 #BJI
,COV]S WEB & O!R 9FRA/RUCTURE Z WELL
2
,ONLY WEB
4
,++,+,-PLI.E ,++,+) ,++,+,,WCAG
3
,YES
2
,YES1 ,/&>DS BAS$ ON ,,WCAG #A'J
2
,YES1 ,ORD9.E BAS$ ON ,,WCAG
,,BE
;,N_/;,A
2
,YES
2
,YES1
2
,BORR[$ "S GUIDEL9ES F ,,WCAG
,,BE
,YES1 ,GUIDEL9ES BAS$ ON ,,WCAG
,,BE
,YES1 :OLLY -PLIANT
4
,++,+,APPLICABIL;Y 7GOVT
WEBSITES_/ALL7
3 #BAJ
,ANY 9DIVIDUAL_/ ORGANIZ,N CR1T+ A WEB
PAGE4 7,9CLUDES ,GOV]N;T 26,PRIVATE7
2
,ONLY ,GOV]N;T ,DE"P;T1 ,M9I/RIES &
,AG5CIES
2
,AU?ORITIES ( ,F$]AL ,ADM9I/R,N
2
;,N_/;,A
2
,ONLY ,PUBLIC ,SECTOR ,WEBSITES
2
,PUBLIC SECTOR AG5CIES Z WELL Z
PRIVATE SUBJECTS IF !Y >E B5EFICI>IES (
PUBLIC 9=M,N OR S]VICES
2
,N,NAL & ,LOCAL ,GOV]N;T ,AG5CIES
2
,BO? PRIVATE & PUBLIC SECTOR GRADU,Y
0#BJAE Z P] ! CURR5T ROADMAP1 />T+ )
GOV]N;T AG5CIES & SUBSIDI>IES 9 #BJJI4
2
,PUBLIC ,SECTOR ,WEBSITES @& ,PUBLIC
,AG5CIES
4
,++,+,SIGNATORY ,++,+TO #BAA
,++,+,,CRPD
3
,YES
2
,YES
2
,YES1 AL SIGN$ & RATIFI$ ,OP;NAL
PROTOCOL
2
,YES
2
,YES
2
,YES1 AL SIGN$ & RATIFI$ -,OP;NAL
PROTOCOL
2
,YES
2
,YES1 AL SIGN$ & RATIFI$--,OP;NAL
PROTOCOL
2
,YES
4
,++,+,,CRIT]IA
3
,++,+,,PHILIPP9ES #BAB
,,BE
,++,+,,PORTUGAL
,,BE
,++,+,,SW$5
,,BE
,++,+,,?AIL&
,,BE
,++,+,U4,K4
2
,++,+,,U4S4A4
,,BE
,++,+,,EU
4
,++,+,TYPE ,++,+( ,++,+,POLICY
3
,"W+ GR\P CURR5TLY =MULAT+ POLICY
2
,P>LIA;T>Y ,RESOLU;N
2
,LEGISL,N 26,N,NAL ,GUIDEL9ES
26,ORD9.ES
2
,POLICY 26,GUIDEL9ES
2
,LEGISL,N 26,GUIDEL9ES
2
,LEGISL,N #BAC
2
,C\NCIL ,RESOLU;N 26,AC;N ,PLAN
4
,++,+,E6ECTIVE ,++,+F
3
;,N_/;,A
2
#AIII
2
#AIII1 #BJJA1 #BJJB1 #BJJD
2
,N AVAILA#
2
#AIIE1 #BJJF
2
#AIIH
2
#BJJB
4
,++,+,SCOPE ,++,+( ,++,+COV]AGE37ONLY
WEB OR O!R ELECTRONIC 9FRA/RUCTURE7
3
;,N_/;,A
2
,ONLY WEB
2 #BAD
,COV]S WEBSITES Z WELL Z BROAD T]M
,8,9=M,N ,TE*NOLOGY0'
2
,WEB A3ESSIBIL;Y GUIDEL9ES
2
,G5]AL OV]>*+ LEGISL,N1 ) SPECIFIC
GUIDEL9ES = WEB A3ESSIBIL;Y
2
,COV]S WEB & O!R 9FRA/RUCTURE Z WELL
2
,9CLUDES O!R ELECTRONIC 9FRA/RUCTURE
4
,++,+,-PLI.E ,++,+) ,++,+,,WCAG
3
;,N_/;,A
2
,"PLY1 BROADLY BAS$ ON SAME PR9CIPLES
2
,YES1 GUIDEL9ES BAS$ ON ,,WCAG
,,BE
,TH-,,WCAG1 ,"PI,Y -PLIANT ) ,,WCAG
#A'JS
2
,YES1 GUIDEL9ES BAS$ ON ,,WCAG
,,BE
,"PLY
2 #BAE
,YES
4
,++,+,APPLICABIL;Y 7GOVT
WEBSITES_/ALL7
3
;,N_/;,A
2
,G5]AL ,DIRECTORATES1 ,/ATE ,CORPOR,NS
& ,AG5CIES
2
,PUBLIC SECTOR IS MA9 SUBJECT1 B
PRIVATE SECTOR IS AL COV]$ 0! POLICIES4
2
,GUIDEL9ES T>GET$ AT BO? ! PUBLIC &
PRIVATE SECTORS
2
,ANY ,S]VICE ,PROVID] 7,9CLUDES
,GOV]N;T 26,PRIVATE7
2
,ONLY ,F$]AL ,DE"P;T & RELAT$ AG5CIES
2
,PUBLIC ,SECTOR ,WEBSITES (! ,MEMB]
,/ATES
4
,++,+,SIGNATORY ,++,+6,++,+,,CRPD
3
,YES1 SIGN$ & RATIFI$ 3V5;N #BAF
2
,YES1 AL SIGN$ ,OP;NAL PROTOCOL
2
,YES
2
,YES1 SIGN$ & RATIFI$ 3V5;N
2
,YES1 AL SIGN$ ,OP;NAL PROTOCOL
2
,YES
2
,YES
4
,APP5DIX ;,B3
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