Centre for Internet and Society

Myth/History/Irreverence: Flaneurs and Whores of Our Time

praskrishna — 2011-04-04T07:22:36Z

As part of a longer discovery and reading of Walter Benjamin's work, Atreyee Majumder constructs an argument that the turgid notions of the new, the contemporary and the important are endless repetitions of nothing-new. Atreyee will give a lecture on this on 8 January 2011 at the Centre for Internet and Society.

Many epochs, many histories seem to collide in a transient yet euphoric sensation of the ‘new’, immediately turning into ash-like heap of nothing-new. This understanding of the historic contemporary as a shuffle of old cards, yields new lenses through which to interpret the turgidity of the 'new' and the 'novel' in our times — technologies, crises (climate change, political upheaval, etc.), Facebook. She revisits the notion of history as scaffolding — especially, through the Benjaminian point of view of the Flaneur and the Whore, albeit the ones of our time.

Atreyee Majumder

Atreyee graduated from the National Law School of India University in 2006 and is a PhD student of Socio-cultural Anthropology at the Yale University, with keen interests in political anthropology, spatiality, historicity, the interaction of many planes of history which constitute the historical residue of the contemporary. She is doing a dissertation research on the making of political subjects on the peri-urban terrain in Howrah, West Bengal, in the shadows of socialisms, and everyday dialog with metropolitan norms of civicness from neighbouring Kolkata. She has worked as an activist and researcher in the fields of law, environment and development in Delhi.

VIDEOS

For more details visit https://cis-india.org/events/myth-history-irreverence

Would it be a unique identity crisis ?

praskrishna — 2011-04-01T17:10:30Z

The UID project will centralise a humongous amount of data but the fear is that it might fall into the wrong hands.

The Unique Identification (UID) project is already up and running. It’s touted as a watershed in inclusive politics, of bringing people, who by virtue of physical remoteness, their station in society or other liabilities were excluded from the system, back into it. UID Chairman Nandan Nilekani recently said that the aadhaar number will not replace the passport, driving license or the voter identity card and that by 2014, 60 per cent of the country’s population will have the 12-digit UID number. The idea, though it has not been made explicit, is that Aadhaar will eventually become the key document for the common man to navigate the system, whether it is opening a bank account or making a rent agreement to booking a train ticket or applying for a job.

In fact, there is the implicit danger that sooner than later the original idea of inclusiveness could be turned on its head by denying benefits to people who don’t have the Aadhaar! “There is nothing to ensure that you will continue to receive the same benefits like those who have the UID number. The claim that it is not mandatory is legally correct. But in practice it would not be,” said Prof Sridhar Krishnaswamy of W B University for Juridical Sciences.

It is a fundamental premise that data subjects ought to have “inalienable moral rights” about the “integrity” of the data collected about them. But even as UID is one of the best things that could have happened to deepen the democratic process in our society, the often un-remarked fact is that the project has also become the biggest industrial collector of personal information. Considering the size and heterogeneity of the Indian population, it becomes as big as Google, and the implications of this are quite frightening. The UID draft bill, which has to be cleared by Parliament for it to become law, has only perfunctorily looked at the dangers posed by such huge and centralized collection of data. It glosses over the issue, content with making conservative noises about “the interlinking of databases”. This only shows how casual our policy makers, even the most enlightened of them, are towards the whole issue of safeguarding privacy.

The Bangalore-based Centre for Internet and Society (CIS) has analyzed the draft UID bill in considerable depth. They have identified three main areas where the bill needs to be drastically reworked: (i) plugging all loopholes which would enable corporate organizations from accessing information from the Aadhar database for their own commercial or R & D purposes; (ii) stipulating a maximum period for the data to be stored; (iii) to be transparent about the methods it uses to collect, store and disseminate data.

Prof Krishnaswamy agreed that the UID bill has not taken the corporate threat seriously enough. He contends that the UID authorities should take small, concrete steps that would act as effective safeguards. “In the mobile phone segment, user information is stored only for six months. Now, the government is proposing a similar time cap for ISP too. But when it comes to UID there is no such time limit. It means personal information could be held perpetually,” he explained. All that UID Assistant Director A K Pandey had to say to this was, “if that is it, then we have to live with it.”

Another worrying aspect of the proposed bill, according to Usha Ramanathan, an activist and expert on identity and digital issues, is its failure to fix accountability on the main players including enrollers, outsourcing companies, and the UDAI authority itself. “The data collector and data controller should be equally held responsible for the protection of data,” she said. However, UID authorities themselves are of the view that the apprehensions are being overplayed. Pandey maintained that there was nothing in the UID that would compromise the privacy of individuals. “You go to a bank or the LIC office and you give whatever information they ask you. But when it comes to UID alone you say the information you give could be dangerous. We don’t quite understand this,” he retorted. He played down the fears that in the central data storage vital information could go corrupt. “We have taken adequate measures to protect it. We will have a backup,” he said.

The issue of transparency of data collection and storage remains. The CIS analysts feel that the UID should put out a synopsis of the algorithms it will use in collating and protecting data so that the public at large can be reassured of the firewalls that are in place. Then there is also the issue of not having concrete provisions in the UID bill to deal with special cases like whistleblowers and victims of abuse whose identities need to be protected even more carefully.

The UID authority also bypasses the question of whether it is confusing data protection with the larger issue of protection of privacy. A person’s identity is more than her date of birth, surname, religion, fingerprint or even the sum of these. Such information is basically data and allows governments or corporate bodies to provide a person a nominal identity, one that is indispensable if she is to be part of a socio-political system. The state and corporate entities conveniently deny a person her self, thereby reducing her to a subject instead of seeing each individual as a thinking, acting agency.

Be that as it may, right now the concern of civil society is to make at least protection of data as foolproof as possible. Aadhaar is just one of the projects that pose a threat to the privacy of individual citizens. There is the broader problem of how the Internet and mobile phones, the popularity of social networking sites such as Facebook and Twitter, and the widespread use of credit and debit cards has led to blatant misuse of personal information gathered online, sharing of consumer data without consent and the state’s own Big Brother surveillance. The need for an effective privacy law in India is imperative.

Read the original in Bangalore Mirror

For more details visit https://cis-india.org/news/unique-identity-crisis

Civic hackers seek to find their feet in India

praskrishna — 2011-04-04T06:45:41Z

In 2006, when Sushant Sinha,who holds a doctorate in Internet security from the University of Michigan, tried to use the Indian government’s judicial rulings website, Judis.nic.in, he found it difficult to get the data he was looking for. “Judis.nic.in didn’t have a good text search or ability to sort results by relevance,” Sinha said. The lack of these two critical functions rendered the wealth of data on the site largely unusable.

Sinha, who currently works at Yahoo India, set about creating the legal search engine Indiankanoon. org, which now has a database of more than 1.4 million judgements. It tries to overcome the deficiencies of the government’s effort, indexing judgements by the Supreme Court, the high courts and various tribunals, and linking them to the underlying Acts.

In November, the portal saw around one million unique visits. Sinha is a “civic hacker”, a programmer driven by the urge to create applications that will allow fellow citizens to help themselves and further the democratic process by using information, often from freely available government databases. (A “cracker”, on the other hand, uses similar tools to break into secure systems with malicious intent.)

Nishant Shah, director, research, at the Centre for Internet and Society (CIS), Bangalore, offers a wider definition for civic hackers.

“In a Web 2.0 world, you needn’t have programming skills to be a civic hacker. When people have access to digital technologies, they are potentially civic hackers, because they have learned how to negotiate with oppression and injustice. In the West, the ubiquitousness of digital technologies has enabled a lot of people to engage with civic hacking—from subversive documentaries by the Yes Men group to parodic YouTube videos that critique state-market policies— all these qualify as civic hacking.”

WikiLeaks, said Shah, is the biggest example of such a civic hacker in recent times. “Civic hackers are always in grey territory,” he said. “Their legality is always being questioned, depending on how far they go. Remember, WikiLeaks was around for five years before they began talking about banning it.”

Much of the online Indian information in the open domain, from the government or autonomous bodies such as the Election Commission (EC), isn’t always served up such that it can be sliced and diced in ways that citizens can digest, making the civic hacker a critical part of the democratic process in the digital age.

A larger presence in the West, they are thin on the ground in the country. “Civic hackers, while present (in India), are not numerous, and it’s unclear to what extent they are conscious of the work that others are doing, although this could be easily remedied through networking efforts both online and offline,” according to a report by CIS.

One of the reasons for their sparse numbers CIS suggests is that the Indian government doesn’t engage yet with the hacking community,

unlike countries such as the US. New York, Washington DC and San Francisco, for instance, have portals that share data with the intention of encouraging application development.

The NYC BigApps competition has a cash prize of $20,000 (nearly `9 lakh) for the best application using the City of New York’s NYC.gov data mine. Around 350 data sets including public safety data, buildings complaints, and real-time traffic numbers are thrown open to participants. In 2009, an application to let New Yorkers findmass transit routes, public school information, etc., based on their location won the prize.

Despite the lack of incentives, some hackers are still mushrooming in the Indian space. In 2009, just ahead of the April-May general election, 25-year-old Akshay Surve, the founder of a think tank for social change called SocialSync.org Labs, was building a Web application to profile members of Parliament.

The application was aimed at generating a snapshot of each legislator based on the debates they participated in, the number of Parliament sessions attended, and other such information that could help voters make an informed choice.

The websites of the EC and the Lok Sabha had much of this data in Excel and Adobe PDF documents, but that didn’t necessarily make it usable. The formats changed every year, and some files didn’t allow text and numbers to be extracted. To build the mashup—an application that throws together data from more than one source, mashing everything up to create a new service—Surve had to parse and standardize the data.

Realizing that the problem he faced was not an isolated one, Surve and his friend, Pavan Mishra, launched OpenCivic.in this year, a set of standards and APIs (application programming interface) that sift data from government websites and make them available in a machine-readable, remixable format.

Surve’s API is the primary engine for Askneta.com and Gov-Check.net, which track the performance of elected representatives and use OpenCivic’s feed. He plans to keep the API free for non-commercial use. Now his team is at work to develop a mobile version of the API. Another example is RTINation. com, built in August 2009 by a group of graduates from the Kanpur and Delhi Indian Institutes of Technology.

RTINation.com enables the online filing of Right to Information (RTI) applications. A 2009 PricewaterhouseCoopers report estimated that more than a quarter of those who file RTI applications have to visit a government office over three times to do so. RTINation.com generates its revenue by charging each user `125 for an application. It is now building a backoffice to handle marketing and promotion.

“Since we launched, we have seen 200,000 unique visitors,” said Rahul Gupta, a cofounder of RTINation.com. Most civic hackers in India entered the field through work related to various e-governance initiatives and the RTI Act, which has put more government data in the public domain than ever before. This data, though, is dumped in a format that makes it difficult for citizens to use or understand. “Few of the publicly accessible databases are open in terms of data reusability (in terms of machine-readability and openness of formats), data reusability (legally), easily accessible (via search engines, for persons with disabilities, etc.), understandable (marked up with annotations and etadata),” according to CIS. Here is where civic hackers such as Sinha and Surve come in.

CIS suggests that networking across civic hacking teams could strengthen this effort. OpenCivic.in has been proactive in its tie-ups. In February, it joined hands with Yes To Politics, a civic participation endeavour by Texas-based software engineer Murali M. Launched in 2009, Yes To Politics offers tools to help communities work on causes. Among these are analytics of previous elections and a tracker of ongoing campaigns. During its peak usage in the four weeks leading up to the 2009 assembly elections in Andhra Pradesh, the website had on an average 43,000 visitors a day, with a oneday surge of 97,457 visitors on 9 April that year. Yes To Politics, inactive since last year’s polls, is going to launch a new version in January. “Once we do that, we contribute our own data feeds to OpenCivic,” said Murali.

Talking about the challenges, Murali said, “The data sets from the Election Commission’s site were raw and not directly presentable to users. So we had to iteratively transform it and correct (it) on the way and make meaningful sets. It took me almost three-and-a-half weeks to get it ready. And when the EC releases any new data, they always release in PDF files that are hard to retrieve and mashup. So I wrote special apps (applications) to scan files, transform data, and automatically correct spelling mistakes in names.” The 36-year-old software engineer works full-time for Alcatel-Lucent and develops the applications when he’s free. Yes To Politics has been steadily adding bells and whistles to its portal. Recently, it integrated Google Maps into an application called Vote2009, layering it with information such as when a constituency is scheduled to have elections. “Another example is, due to delimitation, about 77 assembly and eight parliamentary constituencies in AP (Andhra Pradesh) have been reorganized. We set up a section where users can look at what has changed and find their constituency based on mandal and district information,” Murali said.

Read the original article in Livemint here

Read it in IndiaInfoline here

For more details visit https://cis-india.org/news/civic-hackers-in-India

Nel suk dei nativi digitali. Perché gli studenti 2.0 hanno bisogno di una bussola per orientarsi

praskrishna — 2011-04-02T01:31:15Z

Addio al vecchio sapere lineare fondato sulla parola scritta e sulla trasmissione di conoscenza maestro-alunno: imparare oggi ha la forma di un suk arabo nell'ora di punta. Tra social network, video-racconti su YouTube, la musica di MySpace, il linguaggio sincopato delle chat e le bufale online, gli studenti di nuova generazione hanno bisogno di una bussola per orientarsi. Ma la scuola non c'è. O meglio, non ce la fa: a studenti 2.0 corrispondono spesso istituti scolastici da secolo scorso.

Chi sono questi famigerati "nativi digitali" nati e cresciuti a rivoluzione Internet compiuta? Come ha scritto l'ex direttore del programma Comparative media studies dell' Mit di Boston, Henry Jenkins, la loro cultura è "partecipativa" e si fonda su "produzione e condivisione di creazioni digitali" e una "partnership informale" tra insegnanti e alunni che porta il bambino a sentirsi responsabile del progetto educativo. Il maestro non è più un trasmettitore di conoscenza ma un "facilitatore", che fa da filtro tra il caos della rete e il cervello del piccolo studente.

"Frequentano gli schermi interattivi fin dalla nascita", spiega Paolo Ferri docente di tecnologie didattiche e teoria e tecnica dei nuovi media all'Università Bicocca di Milano, "e considerano Internet "il principale strumento di reperimento, condivisione e gestione dell'informazione". È la prima generazione (che oggi ha tra gli o e i 12 anni) veramente hi-tech che pensa, apprende e conosce in maniera differente dai suoi fratelli maggiori. "Se per noi imparare significava leggere-studiare-ripetere, per i bambini cresciuti con i videogames vuol dire innanzitutto risolvere i problemi in maniera attiva", spiega Ferri che studia e promuove da anni il "digital learning".

I bambini cresciuti con consolle e cellulare sono "abituati a vedere la risoluzione di compiti cognitivi come un problema pragmatico", aggiunge. Lynn Clark direttrice dell' Estlow International Center for Journalism and New Media dell'Università di Denver ha condotto un progetto di ricerca su 300 famiglie americane per capire come se la cavano con i media digitali.

"Grazie ai videogiochi, il sapere dei bambini si nutre di simboli, sfide e modelli sempre diversi di narrazione", spiega Clark che aggiunge: "quando le modalità di apprendimento scolastico sono simili a quelle di un gioco ci sono maggiori chances che gli alunni apprendano volentieri e in fretta". "Se qualcosa può essere visto, ascoltato, suonato, perché dovrebbe essere raccontato a parole?", si chiede Paolo Ferri.

Nishant Shah, che a 26 anni dirige il Center for Internet and Society di Bangalore in India, lo spiega così via Skype: "La tecnologia dei nostri padri è quella televisiva: un modello analogico che stabilisce ruoli, responsabilità e struttura della produzione, diffusione e consumo di conoscenza. Con l'esplosione del p2p - l'idea di una rete dove non esiste gerarchia e tutto viene condiviso- i ruoli sono messi in discussione dallo studente, che si considera parte attiva nella produzione di sapere e vede i libri come una fonte tra le tante".

Se è vero che il "l'ha detto Internet" ha assunto tra i bambini l'autorevolezza di una sentenza della Cassazione, è innegabile che la rete sia la patria del vero-simile. "Internet sta ridisegnando i confini della verità - continua Shah - e questo pone grandi sfide per gli educatori del XXI secolo: come si fa a imparare utilizzando fonti che non hanno approvazione istituzionale? Come si può riconoscere un valido provider di conoscenza nel caos online?".

Anche il professore della Bicocca ammette che "la cut-and-paste culture e la presunzione di veridicità della Rete" tendono ad abbassare la percezione critica degli utenti: "Internet diventa per i bambini "la fonte" a prescindere dall'autorevolezza del sito e da chi scrive", dice.

Se passa il modello Wikipedia, crolla l'importanza dell'autore. O, come ha scritto l'antropologa Susan D. Blum sul New York Times, "se per lo studente non è fondamentale essere unico, va bene usare parole di altri. Dice cose a cui non crede? Allora è ok scrivere testi su argomenti sconosciuti con l'unico scopo di prendere un buon voto: conoscere è diventato un mezzo per ottenere consensi e socialità".

Per il momento le iniziative più interessanti di digital learning riguardano i fratelli più grandi. Dal prossimo anno in 2500 campus universitari americani arriverà un software per pc, iPad e telefonini (il costo va dai 30 ai 70 dollari e il maggiore produttore è la Turning Technologies) chiamato "clickers", che permette all'insegnante di verificare il livello di attenzione dello studente - immerso nella navigazione internet - chiedendo feedback sulla tastiera ogni 15 minuti. Il professore di Harvard Charles Nesson ha tenuto un corso virtuale su Second Life, mentre il progetto di educazione civica "YouMedia", sponsorizzato dall'amministrazione di Chicago, promuove l'apprendimento attraverso video-racconti pubblici di libri.

Nella Woodside High School, in California, gli studenti hanno borse di studio per comprare l'iPad, un centro multimediale da tre milioni di dollari e lezioni su come registrare la musica e usare Internet in maniera responsabile. Grazie ai computer economici del guru informatico Nicholas Negroponte, tutti i bambini uruguaiani delle elementari hanno un pc.

In Europa - che ha messo la competenza digitale al quarto posto (dopo prima lingua, lingua straniera e matematica e scienze) tra le competenze chiave per l'educazione degli stati membri dell'Unione - il paese più "nativi digitali oriented" è l'Inghilterra, dove la riforma del sistema scolastico voluta dal governo Blair ha ridotto drasticamente il numero degli studenti per classi, favorendo così la personalizzazione dell'insegnamento, e tagliato il numero delle materie. "Sono passati- sottolinea Paolo Ferri - da un modello disciplinare basato sui contenuti a quello per competenze che si regge su un principio: imparare ad imparare". Ferri ricorda che la lavagna interattiva è presente nel 100% delle classi primarie e secondarie inglesi mentre in Italia si punta ad averne una su dieci entro il 2011. Qui la strada è ancora tutta in salita.

Il ministero dell'Istruzione porta avanti il progetto LIM, che riguarda l'introduzione di lavagne interattive nelle aule, e quello Cl@ssi 2.0 che punta a finanziare con 30mila euro 156 classi (in Italia ci sono circa 25mila scuole) delle scuole medie inferiori per lo sviluppo di progetti innovativi. "C'è una grande carenza di investimenti dall'alto - denuncia Ferri - arginata da qualche dirigente di buona volontà". Per il professore della Bicocca è a livello territoriale, grazie all'autonomia scolastica e alle capacità manageriali e creative di qualche preside, che si vedono i migliori esperimenti.

A Bollate, un comune di 37 mila abitanti alle porte di Milano, per imparare a usare l'iPad basta chiedere aiuto a un bambino. Nelle aule dell'Istituto di via Brianza - due scuole elementari e due medie inferiori - al posto di quadernetti e matite, da settembre gli alunni usano il tablet computer prodotto dalla Apple.

Qualche centinaia di chilometri più a Sud, a Reggio Emilia - la città dove tutti vorrebbero avere 3 anni per quel "Reggio Approach", lodato dal New York Times (parole d'ordine: arte, assemblee di classe e respiro globale), che ha fatto guadagnare al capoluogo emiliano il titolo di capitale mondiale degli asili nido - software, dispositivi elettronici e lavagne interattive hanno ormai sostituito seggioloni e orsacchiotti.

Bollate e Reggio non sono residui di una bizzarra avanguardia pedagogica, il cui simbolo cinematografico è ancora "Bianca" di Nanni Moretti, con le vicende della scuola "Marylin Monroe" dove al posto della foto del presidente della Repubblica c'e' Dino Zoff e i professori giocano alle slot machines e al flipper. Dimostrano piuttosto che ci sono, anche in Italia, presidi e maestri che hanno capito chi sono e come si educano i nativi digitali.

"Ma il risultato è quella di una cartina dell'innovazione a macchia di leopardo", dichiara Ferri, che tuttavia si dice ottimista. Da un lato perché "nel 2013 andrà in pensione la metà degli insegnanti italiani", dall'altro perché crede nel contagio positivo: "In 10 anni le scuole al passo con le trasformazioni sociali e tecnologiche, e per questo premiate con finanziamenti e alto numero di iscrizioni, avranno costretto le altre ad adeguarsi". Una speranza? No, un dovere. Perché "innovare innovare innovare", il famoso mantra di Hal Varian di Google News, è l'unica chance di sopravvivenza anche per la scuola italiana.

Read the original article here

For more details visit https://cis-india.org/news/nel-suk

A Tweet and a poke from the CEO

praskrishna — 2011-04-02T01:30:17Z

The official grapevine has moved online, and Twitter is the new water-cooler.

The office grapevine has moved online, and Twitter is the new water cooler. Social media may be all the rage, and every company may want in, but for the majority of Indian companies grappling with the phenomenon, it is proving too tempestuous a beast to control.

From India alone, for instance, 18 million unique visitors logged on to Facebook in May, each of them posting multiple status messages that often dealt with their places of work. Ban these practices all you like, experts say, but employees will still find ways to log on to social media. Better, then, to ride the wave rather than risk going down with it.

Some Indian companies have already begun to learn this the hard way. When Infosys Technologies Ltd announced its IRace (Infosys Role and Career Enchancement) programme in April, changing the company’s hierarchy drastically, disgruntled employees lashed out at their company on blogs and Facebook.

“The company couldn’t do much then, because they didn’t have a social media policy in place,” says Mahesh Murthy, CEO of Pinstorm Consulting and a social media expert. Murthy mentions another large financial services firm that fired employees for commenting on Orkut about internal incentive programmes.

The time has arrived, then, for companies to institute social media policies—to define, in a sense, what sort of tweet is appropriate and what will earn a black mark. But Indian firms trying to do just this are emerging with very mixed results.

There are, on the one hand, the fast adopters. Technology and media companies that were the first to run head-on into social media were also, not surprisingly, the first to put basic guidelines in place.

Wipro Ltd and HCL Technologies Ltd not only have social media policies, they also promote communication and events for their employees on these media. A couple of months ago, the Spirit of Wipro run was promoted in real-time on Twitter and on its official Facebook page. “Wipro became one of the first companies to hold a Twitter conference, for our joint CEO to discuss our diversity initiatives,” says Rajan Kohli, Wipro’s chief marketing officer.

Also Read The Future of the Internet (Complete Series)

HCL has named digital ambassadors who use their social networks and online personas to share ideas and help the company reach out. In HCL’s annual exercise to articulate the company’s vision, employees communicate with the CEO through Facebook. Infosys has formulated its own social media policy now, and is preparing to roll it out over the next six months.

The other early adopter has been the media sector. As traditional media houses have started to build digital presences, conglomerates such as HT Media Ltd and Bennet, Coleman and Co. Ltd specify what a journalist’s digital avatar can and cannot say online. (Mint has an extensive social media policy for its employees.) Print journalists typically cannot reveal their employer on their Facebook or Twitter pages, or post original opinions.

But here’s the catch with such a strategy: The Internet is a hard place to be anonymous. “If you are a well-known writer, even if you don’t identify yourself, people can easily put two and two together,” says Nishant Shah, of the Centre for Internet and Society (CIS). “Policies like that are hard to implement and don’t really make sense.”

To be sure, there are exceptions; Open, the weekly magazine, looks at Facebook and Twitter as channels to direct traffic to its online content. “We have no policy of employees not identifying themselves on social media or associating themselves with the magazine,” says Rajesh Jha, a deputy editor at Open.

Another surprisingly prompt responder to social media trends has been the education sector. While most institutions don’t have restrictive policies for public platforms such as Facebook, Twitter and blogs, some have gone in a different direction and created closed networks. Shah argues that a closed network has the same features—and issues—as open social media.

“These are again peer-to-peer platforms, where teachers and students interact with each other, and any communication has a large audience and gets recorded for posterity,” he says. “This makes it as much of a social medium as Facebook or Twitter.”

Bangalore’s Christ University has created an institutional repository for every single submission made by students and faculty. Test grades and lesson plans are posted online, and students and teachers communicate through the system. The Indian Institute of Management, Bangalore, has completely digitized its classrooms, so that write-ups on every lesson are available online. Students and teachers co-develop curricula through its platform as well.

One sector that has been slow to respond to these trends is the outsourcing sector. With annual attrition rates of 50-60%, these firms focus more on turnaround than on investment. Social media websites are typically banned altogether in call centres.

As social media evolves, ways to leverage it do as well. Large telecom firms such as Bharti Airtel Ltd, Tata Teleservices Ltd and Alcatel-Lucent use Facebook for research and development. Supriya Dhanda, Alcatel-Lucent’s head of human resources, says that her firm encourages “senior leaders...to keep blogs active and use them to promote key messages on strategy, people and operating mechanisms”.

In the US, a couple of smaller firms have been able to harness social media in innovative ways. Best Buy, an electronics retail chain, aggregates employee activity online, whether on blogs or Twitter, onto a platform called Best Buy Connect. Zappos, which sells shoes and bags online, has a similar Twitter aggregation tool that pulls any tweet mentioning the company. Employees are encouraged to post on the firm’s Facebook and YouTube pages, and its CEO, Tony Hsieh, has at least a million followers on Twitter.

But Murthy doesn’t necessarily think that Indian firms need to follow in the wake of US firms such as Intel, IBM and CNN, which have clearly defined social media policies. “First, the US is a litigious country and most social media policies there are circumscribed by what corporate lawyers allow employees to say and not say,” he says. “Two, Indian firms can actively use social media as a global marketing tool, especially because it involves no media costs. In the US, firms still look at it largely as a...customer-service function.”

Shah adds that India doesn’t have a clearly installed legal privacy framework, unlike the US or Australia. “What is public space and what is private is still largely a subject of interpretation,” Shah says. “So we will evolve our own path.”

Read the original in Livemint here

For more details visit https://cis-india.org/news/tweet-and-poke

November 10 Bulletin

praskrishna — 2010-12-31T11:07:42Z

pdf

For more details visit https://cis-india.org/publications-automated/november-10-bulletin

Privacy matters

praskrishna — 2011-04-04T07:22:24Z

Privacy India invites individuals to attend “Privacy Matters”, a one-day conference on 23 January 2011 at the WB National University of Juridical Sciences (NUJS) Law School in Kolkata. Privacy India, Society in Action Group and the Centre for Internet & Society have joined hands to organize this.

The conference will focus on discussing the challenges to privacy that India is currently facing. The right to privacy in India has been a neglected area of study and engagement. Although sectoral legislation deals with privacy issues, e.g., the TRAI Act for telephony or RBI Guidelines for Banks, India does not as yet have a horizontal legislation that deals comprehensively with privacy across all contexts. This lack of uniformity has led to ironically imbalanced results. In India today one has a stronger right to privacy over telephone records than over one’s own medical records. The absence of a minimum guarantee of privacy is felt most heavily by marginalized communities, including HIV patients, children, women, sexuality minorities, prisoners, etc. – people who most need to know that sensitive information is protected.

The emergence of information and communications technologies over the past two decades has radically transformed the speed and costs of access to information. However, this enhanced climate of access to information has been a mixed blessing. Whilst augmenting our access to knowledge, this new networked information economy has also now made it much easier, quicker, and cheaper to gain access to intimate personal information about individuals than ever before. As people expose more and more of their lives to others through the use of social networks, reliance on mobile phones, global trade, etc., there has emerged a heightened risk of privacy violations in India. As privacy continues to be a growing concern for individuals, nations, and the international community, it is critical that India understands and addresses the questions, challenges, implications and dilemmas that violations of privacy pose.

Who We Are

Privacy India was set up in collaboration with the Centre for Internet & Society (CIS), Bangalore and Society in Action Group (SAG), under the auspices of the international organization ‘Privacy International’. Privacy International is a non-profit group that provides assistance to civil society groups, governments, international and regional bodies and the media and the public in a number of countries (see www.privacyinternational.org). Its Advisory Board is made up of distinguished intellectuals, academicians, thinkers and activists such as Noam Chomsky, the late Harold Pinter, and others, and it has collaborated with organizations such as the American Civil Liberties Union (ACLU).

Download the poster

" Privacy Matters" Conference Agenda

Time	Item
10:30 11:00	Welcome: Rajan Gandhi a. Who is PI b. What are our objectives c. Why is privacy important in India
11:00 11:30	Keynote: Sudhir Krishnaswamy
11:30 11:45	Tea Break
11:45 1:00	Session I: Prashant Iyengar and Elonnai Hickok a. Personal privacy: Violations and Indian legislation that addresses these violations Case study: Nira Radia and wiretapping b. Informational privacy: Violations and Indian legislation that addresses these violations Case study: The proposed data protection legislation in India c. What is the existing vacuum in Indian legislation concerning privacy
1:00 2:00	Lunch
2:00 3:30	Session II: Prashant Iyengar, Deva Prasad, Amba Kak a. Identity and privacy: why does it matter b. International approaches to identity c. The UID and privacy
3:30 3:45	Tea Break
3:45 4:30	Open discussion and opinion sharing

VIDEOS

For more details visit https://cis-india.org/events/privacy-matters

Mothers discuss kids, music, fashions, on Net

praskrishna — 2011-04-02T01:25:28Z

Among the many conversations about behavioural problems seen among teenage children and the benefits of organic foods, there is one that raves about a baby-sitter who takes care of pets too, and one that reviews newly opened art classes in the city. These are not the usual face-to-face discussions among women at a gathering, but threads that run on parenting websites and ‘mommy' blogs that have captured the imagination of many mothers in Chennai.

Many parenting forums register more than a thousand threads of interaction each every day from the city alone, with a variety of localised pages on Yahoo, Facebook, and netlog dedicated to facilitate communication between mothers.

Baby growth charts, immunisation schedules, home-made remedies, reviews of schools, summer camps, information on doctors and a collection of articles from the mothers themselves — these forums have it all.

Many mothers feel that going through related threads on various parenting sites before attending the PTA meetings helps to know what rest of the parents feel about issues.

“My daughter does not like me talking to her classmates' parents at meetings; discussing online helps to talk to parents without the interference of children,” says Shobana Mahadevan, a blogger and a mother.

Discussing concerns, especially those regarding increase in fees, change in examination patterns, homework, and school announcements with hundreds of other mothers on the internet helps them understand matters at hand and form opinions, she says.

Many of these forums have threads on car-pooling in selected areas where parents decide on turns to drop children at schools.

Subbiah Arunachalam, a distinguished fellow at the Centre for Internet and Society, says that with the computer finding its way into many urban households, an increasing number of mothers are focussing more on their children's performance in school.

The social network they form on the net provides the mothers a platform to be “collectively enlightened” about everything from culinary innovations to popular music and fashion trends, he says.

On “Babycentre”, a forum that monitors child's growth and gives regular inputs on expected child behaviour, Sangeetha Vijay (38), mother of a two-year-old says,

“It is like an elderly person helping you get prepared for everything from teething problems to allergies in children.”

Many mothers say that though communication on parenting forums starts out as a medium to interact with those who share similar concerns, it soon goes beyond the confines of the internet. “We have groups of ‘internet mothers' who often meet, hold competitions and spend time together,” says Penithia Selvi (32), mother of a five year old girl.

“These sites and blogs give mothers a platform to write, discuss their interests and talk openly, which is a priceless experience,” she adds.

“It is very much an urban phenomenon,” says Savithri. J., child counsellor with schools, “Since many working mothers have access to the internet for more hours, they try tracking their children's activities, and also explore the net in their own way,” she says. Many concerns such as addiction to gaming seen among children, are better discussed with mothers who experience similar problems, says Ranjitha Kumaran (32).

“Since mothers as young as 23 to those in their sixties share their experiences on these sites, the issues are approached with a lot of sensitivity and understanding,” she says.

Read the original in the Hindu

For more details visit https://cis-india.org/news/kids-music-fashion-on-net

Call for Comments for Report on Open Government Data in India

praskrishna — 2013-03-01T05:50:49Z

The Centre for Internet & Society is pleased to announce a public call for comments on the Report on Open Government Data in India prepared by Glover Wright, Pranesh Prakash, Sunil Abraham and Nishant Shah.

This report situates the current move towards open government data in India in the context of the country’s growingly sophisticated information and communications technology (ICT) practices as well as the Right to Information Act. It relies primarily on conversations—both on the record and off—with government officials, businesses, civil society organizations, and individual activists. For background it relies on a review of the literature relevant to OGD and RTI generally, to present a snapshot of where India stands now in respect to OGD, and to predict where it is likely to go in the near future. It seeks to understand what “open government data” means in an Indian context, and what effects institutionalized open data practices and ideas might have on Indian society. Finally, it suggests certain technical and policy strategies for developing, promoting, and implementing, and maintaining a robust open government data policy in India.

Please do write in to Pranesh Prakash (pranesh at cis-india.org) with any suggestions, criticisms, or general comments that you have by 30 January 2011.

Download the complete report here

For more details visit https://cis-india.org/openness/blog-old/open-government-data-report

Accessibility at CIS – Looking back at 2010

praskrishna — 2011-08-17T08:53:08Z

From its inception, CIS has been working towards reform of copyright law both at the national and international levels and towards formulation of an electronic accessibility policy for India. The year 2010 has been quite eventful for developments in the area of accessibility for persons with disabilities at the national and international levels. In this blog post, Nirmita Narasimhan looks at some of the work done by CIS and other organisations to promote digital accessibility and inclusion for persons with disabilities during the calendar year 2010.

As the year 2010 comes to an end, it seems like a good time to pause and reflect on the various activities and movements which are vibrant in India and the world over for promoting digital access for persons with disabilities and the work which CIS has done in this area.

At CIS, we began the accessibility programme with a vision — a vision of a truly accessible Internet, where every person with a disability could have access to websites and digital content without technology, design or legal barriers. The Internet and ICT technologies should be promoted as desirable tools to empower persons with disabilities to enjoy their basic rights, of education, employment and enjoyment of life.

The first initiative which we were involved in was to formulate a national electronic accessibility policy with the Department of Information Technology to ensure that all government and public websites should conform to WCAG 2.0. Over the past year, the DIT has come out with a draft policy which is now being circulated amongst state governments and ministries for feedback.

The year 2010 has also witnessed several interesting public and private initiatives for digital accessibility in India. The World Wide Web Consortium (W3C) began its Indian chapter under the Ministry of Information and Communications Technology. It has been extremely proactive in bringing together experts from around the country and chalking out a systematic work plan for engaging with the public and private sectors to promote awareness and raise skill on web accessibility. An interesting development in the private sector is the accessibility initiative of the NASSCOM Foundation, which is engaging with the IT industry to promote accessibility and employment of persons with disabilities.

The Copyright Challenge

The year 2010 has ended on a more positive note for copyright amendment for the benefit of persons with disabilities. After carrying on a focused six-month long national campaign for “The Right to Read”, disability organisations around the country came together to form the National Access Alliance to jointly lobby for copyright amendments with the Government of India. Several members of the Alliance deposed personally before the standing committee constituted by the Parliament of India to look into the matter and several others sent in written representations. A large part of the month of March was spent in trying to meet and brief the Members of Parliament to gather support for the amendment and to explain the dire necessity for the change. After a nail biting three-month period, the committee came out with its report, which recommended very strongly the pleas of the print disability community with regard to fair dealing for creating accessible versions of books. We are now awaiting the amended draft which should hopefully be presented to the Parliament by the HRD Ministry next year.

On the international scene also, there were positive developments with respect to agreement on the need for a legally binding instrument for exceptions for the print disabled. Early 2010 seemed to be very slow moving with the negotiations seeming to take a down turn when the June SCCR meeting ended without any concrete conclusions and no agreement amongst member states on the matter for the Treaty for the Blind. Several different proposals from USA, EU and Africa have been made in addition to the original BEPM proposal for solving the problem of cross-border sharing of accessible copyrighted materials. While two of these proposals, pertaining to EU and USA, were for non-binding instruments, the fact that they had made specific proposals on this issue showed that there was common consensus about the existence of a serious obstacle to accessing knowledge for print impaired persons, and that it needed an international solution. India was extremely supportive of the Treaty and did her best to help with mobilising developing countries support for the Treaty. The November SCCR ended on a good note with member states agreeing on a time based work plan for tackling three issues — exceptions for the print disabled, libraries and archives and for education, to be carried over 2011–2012.

Apart from WIPO, there have been good developments in other quarters as well. The United Nations Department of Social and Economic affairs started working towards accessibility within the UN system to make all documentation and communications, websites, buildings and human resources of UN and other international agencies accessible. For the first time, Disability was included in the MDG progress report and specifically mentioned in the Outcome Document of the High-Level Summit of the Millennium Development Goals. In addition, the General Assembly at its sixty-fifth session adopted the resolution on realization of MDGs for persons with disabilities for 2015 and beyond. Apart from efforts at the UN level, the year 2010 has also witnessed a lot of conferences and discussions taking place in countries around the world and a lot of organisations like G3ict, ITU and others have been extremely proactive in raising awareness in different countries and governments. February of this year saw the launch of the joint on line publication of G3ict-ITU “e-Accessibility Toolkit for Policy Makers”, a phenomenal work with contributions from over 65 experts around the world on implementation of the digital aspects of the Convention. Subsequently, a print version of this book was edited in-house at CIS and launched during an international conference at New Delhi in October. The book is gaining wide publicity and is being sent to regulators and ministries of IT around the world to assist them in their policy making.

At CIS, we have worked with a wide variety of persons and organisations from varying backgrounds on different issues, ranging from policy formulation to organising events, such as the Edict conference on enabling education through ICT for persons with disabilities. We had a lot of national and international partners, resource persons and participants at Edict 2010 and found the entire event a huge learning experience. We also came in touch with the officials at the Universal Service Obligation Fund in India and are exploring ways in which the fund can be used to benefit persons with disabilities.

This is also a year when the Persons with Disabilities Act is being amended. This process has been a turbulent one, with quite a bit of discord between the drafting committee, the disability sector and the government on the content and form of the new Act and the issues it needs to address. We have been actively involved in this process, giving feedback to the various drafts of the legislations which are circulated, attending consultations and so on. We see this activity taking up a lot of our time over the next year as well.

This year has been quite eventful for the accessibility team. We would like to acknowledge the support of all organisations, institutions and individuals who have supported our work and look forward to strengthening collaborations in the years to come.

For more details visit https://cis-india.org/accessibility/blog/accessibility-cis-2010

Nirmita Narasimhan wins National Award

praskrishna — 2011-08-17T08:53:12Z

Nirmita Narasimhan was awarded the National Award for Empowerment of Persons with Disabilities from the Government of India on 3 December 2010 on the occasion of the World Disability Day. The award was presented by Smt. Pratibha Patil, President of India under the Role Model category. The award function took place at Vigyan Bhavan in New Delhi from 11:00 to12:30 and was telecast live on Doordarshan.

Nirmita was given a certificate, cash prize and a citation which reads as follows:

Nirmita Narasimhan has excelled in different and diverse fields, despite having a severe disability. She is a gold medallist in MA (Music) from Delhi University and stood first in M.Phil. in Carnatic music from Delhi University. She is the recipient of the Sahitya Kala Parishad scholarship for advanced studies in Carnatic music from the Delhi Government. She is now working actively for digital inclusion and accessibility issues for persons with disabilities at the Centre for Internet and Society, Bangalore.

Also see the list of recipients in the Ministry of Social Justice & Empowerment website.

For more details visit https://cis-india.org/accessibility/blog/national-award

G3ict-GW Global Policy Forum: "ICT Accessibility: A New Frontier for Disability Rights"

praskrishna — 2011-08-26T09:58:36Z

The Institute for Global and International Studies, Elliott School of Intenational Affairs at George Washington University, in cooperation with G3ict hosted this conference in Citiy View Room, Washington, D.C on 15 and 16 November 2010. Nirmita Narasimhan participated in this conference and spoke in the panel on Successful Treaty Implementation: Key Factors of Success and Obstacles.

Background

Just four years ago the UN General Assembly adopted the text of the Convention on the Rights of Persons with Disabilities (CRPD). Designed to protect the rights and dignity of persons with disabilities, this was the first international human rights treaty that was negotiated, developed, and written with the active participation of representatives of persons it is designed to protect. The remarkable engagement in and momentum behind this treaty, an international human rights instrument of the United Nations, has led to rapid accession to the treaty. As of September 2010, 146 signatories (including the United States) and 90 ratifying parties to the Convention pledged their commitment effectively extending the benefits of the Convention to more than 75% of the global population.

Despite the notably rapid adoption of the Convention, the global scale of the target population and the wide range of stakeholders, there is surprisingly little scholarship on the policy issues associated with the implementation of the Convention. The Institute for Global and International Studies (IGIS) at the George Washington University’s Elliott School of International Affairs is entering into an ongoing research partnership with G3ict focusing on the global policy dimensions of ensuring accessibility of ICT and implementation of the Convention.

Shortly before the adoption of the Convention, the Global Initiative for Inclusive Information and Communication Technologies (G3ict), a global grass-roots organization of subject matter experts covering the various technical and social dimensions of ICT accessibility, was made a flagship initiative of the UN Global Alliance for Information and Communication Technologies and Development (UN GAID). G3ict is a U.S.-based public-private partnership representing multiple stakeholders from all regions of the world and a variety of backgrounds. It works closely with ITU, UNESCO, UN DESA and the World Bank, among other multilateral institutions active in this policy space. G3ict collaborated over the course of 3.5 years to develop a global, multidisciplinary body of knowledge - expert practices and tools - on the wide range of issues relevant to accessible Information and Communication Technologies, including The Accessibility Imperative, G3ict-ITU Toolkit for Policymakers, and the G3ict Self-Assessment Framework.

Objectives of the Global Forum

In the context of this research program, the Institute for Global and International Studies at the Elliott School of International Affairs hosted, in cooperation with G3ict, a high-profile, high-impact Global Policy Forum on ICT Accessibility to build upon the work of G3ict and to convene a prominent interdisciplinary group of GWU and non-GWU scholars along with an array of global leaders from Government, Industry, and Civil Society to:

review the unique set of processes which made it possible for the CRPD to enjoy one of the fastest rates of adoption among Human Rights treaties and how its digital accessibility dispositions are now promoted by a grassroots multi-stakeholders cooperative work across the globe;
identify specific areas of opportunities in supporting country-level policy making and international cooperative efforts in the field of digital accessibility policy making;
raise awareness among the current Federal Administration officials and industry leaders of the potential leadership role that the United States can play in promoting digital accessibility rights around the world
Proceedings of the workshop will be video recorded, edited and made available on both the IGIS and G3ict web sites and the presentations compiled to produce an update of G3ict’s initial compendium on ICT accessibility policy making, The Accessibility Imperative, with the GWU faculty delivering a “State of the Scholarship” report for publication as well as policy briefs for U.S. congressional leaders.

Program Committee

His Excellency Luis Gallegos, Ambassador of Ecuador to the United States; past Chair of the Ad Hoc Preparatory Committee of the United Nations General Assembly for the CRPD (G3ict Chairperson)
Daniel Aghion, Executive Director, W2i
Mohammed Al-Tarawneh, Inaugural Chairperson and Vice-President 2010, UN Committee on the Rights of Persons with Disabilities
Francesca Cesa Bianchi, Director, External Relations, G3ict
A.R. Forcke, Public Sector Market Manager, IBM Research - Human Ability & Accessibility Center
Larry Goldberg, Director of Media Access, WGBH (or Trisha O’Connell)
Akiko Ito, Chief, Secretariat for the Convention on the Rights of Persons with Disabilities/UN Focal Point on Disability, UN DESA
John D. Kemp, Esq., Partner, Powers Pyles Sutter & Verville PC; Executive Director and General Counsel U.S. Business Leadership Network (USBLN®); (G3ict Research Committee Chair)
Axel Leblois, Executive Director, G3ict
Susan Mazrui, Director, Federal Regulatory Affairs, AT&T
Debra Ruh, CEO and Founder, TecAccess
Paul Schafer, Information Technology (IT) Specialist & Assistant Section 508 Coordinator, U.S. Department of State
James Thurston, Senior Strategist, Global Policy and Standards, Microsoft
Dr. Susan Sell, Professor of Political Science and International Affairs; Director, Institute for Global and International Studies, Elliott School of International Affairs, George Washington University
Representative of GWU School of Education

Participants

GWU faculty and non-GWU Academics
International D.C.-based delegations
World Bank representatives
Representatives from the International Telecommunication Union (ITU)
Representatives from UNESCO
International delegations of Disabled Persons Organizations
ICT Industry and ICT corporate and institutional users
State and local government broadband planners and policy makers
U.S. Federal government representatives
Non-Governmental Organizations
Elliott School Alumni who are significant actors in this policy space

Download the agenda
See the list of speakers
Also see G3ict for full details

For more details visit https://cis-india.org/accessibility/blog/ict-accessibility-conference

Pornography & the Law - A Call for Peer Review

praskrishna — 2012-12-14T12:12:17Z

Namita Malhotra's research project on "Pornography & the Law". is a part of the Researchers @ Work Programme at the Centre for Internet and Society, Bangalore. Her monograph is an attempt to unravel the relations between pornography, technology and the law in the shifting context of the contemporary.

It is these shifts that push the arguments here to be relevant beyond specific occurrences or phenomenon in the digital world (the moment of video pornography, interactive cyber sex, webcam sex, camfrog, social networking and sexual behaviour, chatroulette, facebook, confessional and sexualized blogging, sexting and mobile phones, etc.) to attempt to understand the nature of affects that surround pornography, especially as reflected in the law and its desire to contain it, and how law’s desire to contain is also about subjectivities and practices around technology. The structure of the monograph is somewhere between a willful literature review and a dressing room, where various concepts, ideas, images or visions around law, film/video, technology and new media are tried on for size to explain or unravel parts or whole of the picture around pornography in the Indian context.

The Researchers At Work Programme, at the Centre for Internet and Society, advocates an Open and transparent process of knowledge production. We recognise peer review as an essential and an extremely important part of original research, and invite you, with the greatest of pleasures, to participate in our research, and help us in making our arguments and methods stronger. The first draft of the monograph is now available for public review and feedback. Please click on the links below to choose your own format for accessing the document.

Word
PDF

We appreciate your time, engagement and feedback that will help us to bring out the monograph in a published form. Please send all comments or feedback to nishant@cis-india.org or you can use your Open ID to login to the website and leave comments to this post.

For more details visit https://cis-india.org/raw/histories-of-the-internet/blogs/law-video-technology/pornography-and-law

Wikipedia Meet-up in TERI

praskrishna — 2011-09-22T12:21:53Z

The Wikipedia Bangalore meet-up is a monthly get-together of Wikipedians (contributors and users) to meet, discuss, share experiences, reach out and advocate for Wikipedia and Wikimedia. Danese Cooper, Chief Technical Officer, Wikimedia Foundation, Alolita Sharma, Engineering Programs Manager, Wikimedia Foundation, Erik Möller, Deputy Director, Wikimedia Foundation and Achal Prabhala, Wikimedia Foundation Advisory Board Member attended the meeting. The Centre for Internet and Society made arrangements for this event.

The Indian wiki community is dedicated to mainly improving Wikipedia's coverage of topics related to the Republic of India and the history and culture of the Indian subcontinent.The efforts of Indian Wikipedians in English wikipedia is coordinated through Wikiproject India.

This meeting was held at The Energy & Resources Institute (TERI), near to Domlur Club in Bangalore on Saturday, 18 December 2010 and was attended by about 41 participants. There was good attendance from various professional fields – wildlife photographers, journalists, techies, students from Rajasthan (who were in Bangalore to attend FOSS.in) and many who were interested in Indic versions of Wikipedia.

Wikipedia has 250 language versions. Their main data center is in Tampa (Florida). Most surfers from India would be hitting their caching servers in Amsterdam. The primary data however, will always reside in the United States of America as Wikipedia appreciates the freedom of speech provided by the US govt.

Wikimedia Foundation officials have met many important government departments in Delhi for promoting the Indic versions of Wiki. But the Government of India is not willing to open-source the fonts that are developed by the Centre for Development of Advanced Computing. There are 278 wikipedias including one wikipedia each for English and Simple English and there are more than 79,000 articles related to India on English Wikipedia. Wikimedia Foundation wants to promote Indic versions on mobile in a big way and is keen to work with Indian mobile handset makers to have the offline version of Wikipedia shipped with handsets. English has about 3.5 million articles. Indic has far lesser but can catch up with English provided people start contributing content. Indic editors can set up their own rules for content contribution and it need not be as tight as they have for English. Examples were cited from other countries. For example, Russia has been doing exceptionally well in adding Russian content and nobody in the world can beat the Germans for perfection. They pay a lot of attention to quality. Indians should also do so, it was felt.

Also see

The Wikipedia page
Mahesh's Blog Post

For more details visit https://cis-india.org/openness/blog-old/wikipedia-meet-up-bangalore

Transforming urbanscapes: ATM in cities

praskrishna — 2012-03-13T10:43:51Z

This is the first in series of posts where I will try and articulate the transformation in the urban landscape that one can attribute either directly or in-directly to information and communication technologies. I am keen in discussing changes that are more fundamental in terms of architectural typology and spatial constructs and all this while looking for things that are specific to an Indian city. And that is where the story becomes rather interesting; Indian cities are unique and so when a shift occurs in its material constructs it must be analyzed with reference to its peculiar context.

Automated Teller Machines (ATM) are an accepted part of the city landscape. They are omnipresent and expected to be near you anytime anywhere. Not surprising the other common interpretation of the acronym ATM has popularly been “Any Time Money”! The functioning of ATM is absolutely dependent on the connection of these machines with the mother server of the bank. Without the networked connection through internet, the ATMs machines are dead and practically cannot do anything. ATMs are dependent on internet and the very presence of thousands of ATM spaces in our cities is perhaps the most reoccurring reminder of the spatial alteration of the urban landscape. This phenomenon needs to be dissected further and I will try and answer the following questions in the process.

What is the nature of the ATM spatial typology and how does it fit with the physical context?
What are the meaning that are attached to the ATM space and what do they now signify?

Occurrence, Repetition and Assurance

ATM’s like the hoardings of a recent advertisement campaign repeats itself at most part of the city. The same banner, color, bright light and the bored security guard at the gate. Absolutely predictable, repetitive and thoroughly efficient. They are suppose to do a simple function of vending currency note at most times. But they are now an important element in the city that repeats and can be easily identified. They are not only doing the function of vending money but also serve as an important advertisement of the bank and announce its presence in the city. ATM’s multiple occurrence in a city surely reinforces the idea of the aspirational middle class of Indian cities.

ATM’s dots the urban landscape while glowing in the night when every other shop and establishments are asleep. A 24 hour petrol pump, the all night coffee shop and of course the railway station tea shop that open all night are the other such night owls that reassure us that the city is not dead and everything will start again tomorrow.

These all night establishment have an important urban function; that of sheltering the lost souls in the night and keeping alive the idea of a city on the move.

The Private in Public: Banking in the City Spaces

The ATMs are extensions of the banks that reach out in the city. They are the point of receiving money (our money) from the bank. Banking has extended to public place and this is a very important phenomenon. Historically of course, informal banking has been taking place in street corners and small shacks in most old areas, but again only in certain parts of the city that are associated with such activities.

The ATM’s extend banking in public domain, but through a rather scared and conditioned spaces of the room where the solitary ATM machines lie. The ATM machines occur everywhere signifying that a lifestyle in a consumer society. But ATMs as extension of banking space, are creating a rather interesting contradiction. Banks were never public places really and privacy was always a very important component of banking. Traditionally customers never did transactions in full public view. Money was collected, counted and snugly inserted in wallet or a non-noticeable bag in the comfort of the high counter and inside a fairly semi-public space of the bank. The space of the bank became the place of transaction in extremely limited public view. Moreover the view was not really of strangers but of fellow customers as worried about privacy as the “viewed” subject themselves.

The ATM’s present a new problem; as at one level it creates a space in many parts of the city where a customer can carry out transaction (mostly withdrawals of currency notes) but in full public view of the market place. This is rather interesting and the situation demands a public display of ones rather private (not necessarily secretive) exercise of doing financial transactions. Not surprising there is always a swiftness of action when people withdraw money from an ATM!

“Why can’t they have more ATM machines in the city? Multinational banks but pathetic service, I tell you. And what the hell is that guy doing. He has already withdrawn twice. Is he talking to the machine”…. An impatient customer in the ATM queue.

It is not surprising that waiting outside an ATM machine is not as comfortable as lets say waiting for our turn to buy vegetables or a boarding pass before a flight. ATM’s spatial typology are still reflective of this fundamental contradiction. It is not clear whether the ATM can be as public as a grain shop or as private as a public toilet! At one level the ATM’s have to be very accessible and visible, making it easier for people to use but at the same time they have to be guarded, controlled and monitored.

That is why perhaps there are two distinct parts of the ATM space; The facade which is formed by the back lit name of the bank written in a particular manner and the window from which one can view the ATM machine lying inside. This together becomes like a two dimensional graphics (visual brand) that announces the presence of the ATM. The second is essentially the conditioned room that keeps the machines, which tries and give some sense of the privacy to the customer and perhaps facilitate the security of the machine. Not to forget the security guard, who sits and practically does nothing!

See below the exploded view of the essential ATM typology

I wish if someone can tell me if a bored security guard always found along with an ATM is essentially an Indian phenomenon?

It is not surprising that the ATM on the wall on public street has practically failed to inspire any confidence and are rather rare to find these days. I do not think it is only the concern of security of the ATM machine. I guess the machines are more secured as embedded objects in a wall rather than being stand alone in a room. It seems it is has to do with discomfort associated with doing financial transaction in full public view and that is why the closed room.

The ATM in its present form has not really integrated with the other elements of the city as it essentially sits in the building typology that is meant for small shops. It does not exist in any particular combination of other shops. One of the reason for vitality in Indian city is the nature of combination of various agglomerated shopping and commerce.

For example Tea shop on street-balloon vendor - Chat wala - Cold drink and Ice-cream shop - Pan Shop - Florists - Newspaper Vendor - Archies Card Gallery - Stationary shop and so on!

ATM machine is surely the black sheep unless of course it can be viewed and designed as a utility urban furniture like a bus stand, parking meter, letter box, public toilets or a telephone booth.

For more details visit https://cis-india.org/raw/histories-of-the-internet/blogs/internet-society-and-space-in-indian-cities/transforming-urbanscapes-atm-in-cities