Centre for Internet and Society

October 2017 Newsletter

praskrishna — 2018-01-10T00:53:03Z

October 2017 Newsletter

Dear readers,

Previous issues of the newsletters can be accessed here.

Highlights
CIS submitted its comments on mobile accessibility guidelines to the Ministry of Electronics & IT, Govt. of India. Between 1 to 16 September, an online discussion took place on the creation of social media guidelines and strategy for Telugu Wikimedia handles online. Manasa Rao captured the developments in a blog post. Padma Venkataraman in a blog entry chronologically mapped CIS’ efforts at enhancing financial transparency and accountability at ICANN, while providing an outline of what remains to be done. Shyam Ponappa's article on NPAs and structural issues was published in the Business Standard on October 5, 2017.

Highlights

CIS submitted its comments on mobile accessibility guidelines to the Ministry of Electronics & IT, Govt. of India.
Between 1 to 16 September, an online discussion took place on the creation of social media guidelines and strategy for Telugu Wikimedia handles online. Manasa Rao captured the developments in a blog post.
Padma Venkataraman in a blog entry chronologically mapped CIS’ efforts at enhancing financial transparency and accountability at ICANN, while providing an outline of what remains to be done.
Shyam Ponappa's article on NPAs and structural issues was published in the Business Standard on October 5, 2017.

CIS in the News:

Attempted data breach of UIDAI, RBI, ISRO and Flipkart is worrisome (DailyO, October 4, 2017).
Sex, drugs and the dark web (Hindu; October 7, 2017).
Ahead of data protection law roll out, experts caution that it shouldn't limit collection and use of data (First Post; October 12, 2017).
#NAMAprivacy: The economics and business models of IoT and other issues (Medianama; October 18, 2017).
#NAMAprivacy: Data standards for IoT and home automation systems (Medianama; October 18, 2017).
Majority of top politicians' Twitter followers fake: audit (Furquan Moharkan; Deccan Herald; October 24, 2017).
Awards for those working on employment opportunities for disabled (Eastern Mirror; October 24, 2017).
Nibbling away into your bank account, salami attackers cart away a fortune (New Indian Express; October 25, 2017).
Nirmita Narasimhan wins the 18th NCPEDP-Mindtree Helen Keller Award 2017! (National Centre for Promotion of Employment for Disabled People; October 31, 2017).

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Access to Knowledge
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Our Access to Knowledge programme currently consists of two projects. The Pervasive Technologies project, conducted under a grant from the International Development Research Centre (IDRC), aims to conduct research on the complex interplay between low-cost pervasive technologies and intellectual property, in order to encourage the proliferation and development of such technologies as a social good. The Wikipedia project, which is under a grant from the Wikimedia Foundation, is for the growth of Indic language communities and projects by designing community collaborations and partnerships that recruit and cultivate new editors and explore innovative approaches to building projects.

►Wikipedia

Blog Entries

Odia Wikisource Turns 3 (Manasa Rao; October 22, 2017).
Wikimedia Workshop at Ismailsaheb Mulla Law College, Satara (Subodh Kulkarni; October 24, 2017).
Marathi Wikipedia Edit-a-thon at Dalit Mahila Vikas Mandal, Satara (Subodh Kulkarni; October 24, 2017).
Marathi Wikipedia Workshop at MGM Trust's College of Journalism and Mass Communication, Aurangabad (Subodh Kulkarni; October 24, 2017).
Orientation Program at Kannada University, Hampi (A. Gopalakrishna; October 24, 2017).
Marathi Wikipedia Workshop at Solapur University (Subodh Kulkarni; October 24, 2017).
Discussion on Creation of Social Media Guidelines & Strategy for Telugu Wikimedia (Manasa Rao; October 24, 2017).

►Openness

Our work in the Openness programme focuses on open data, especially open government data, open access, open education resources, open knowledge in Indic languages, open media, and open technologies and standards - hardware and software. We approach openness as a cross-cutting principle for knowledge production and distribution, and not as a thing-in-itself.

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Internet Governance
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As part of its research on privacy and free speech, CIS is engaged with two different projects. The first one (under a grant from Privacy International and IDRC) is on surveillance and freedom of expression (SAFEGUARDS). The second one (under a grant from MacArthur Foundation) is on restrictions that the Indian government has placed on freedom of expression online.

►Freedom of Expression

ICANN’s Problems with Accountability and the .WEB Controversy (Padma Venkataraman; October 24, 2017).
Why Presumption of Renewal is Unsuitable for the Current Registry Market Structure (Padma Venkataraman; October 29, 2017).
CIS’ Efforts Towards Greater Financial Disclosure by ICANN (Padma Venkataraman; October 29, 2017).

►Cyber Security

Participation in Event

CyFy 2017 (Organized by Observer Research Foundation; New Delhi; October 2 - 4, 2017). Sunil Abraham was a speaker.

►Privacy

Blog Entry

GDPR and India: A Comparative Analysis (Aditi Chaturvedi; October 17, 2017).

Participation in Event

Securing The Digital Payments Ecosystem (Organized by NITI Aayog; October 9, 2017).

►Big Data

Blog Entry

Revisiting Per Se vs Rule of Reason in Light of the Intel Conditional Rebate Case (Shruthi Anand; October 4, 2017).

Event Organized

Emerging Issues in the Internet of Things (CIS, Bengaluru; October 23, 2017). Andrew Rens gave a talk.

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Telecom
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CIS is involved in promoting access and accessibility to telecommunications services and resources, and has provided inputs to ongoing policy discussions and consultation papers published by TRAI. It has prepared reports on unlicensed spectrum and accessibility of mobile phones for persons with disabilities and also works with the USOF to include funding projects for persons with disabilities in its mandate:

Article

NPAs & Structural Issues (Shyam Ponappa; Business Standard; October 4, 2017).

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Researchers at Work
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The Researchers at Work (RAW) programme is an interdisciplinary research initiative driven by an emerging need to understand the reconfigurations of social practices and structures through the Internet and digital media technologies, and vice versa. It aims to produce local and contextual accounts of interactions, negotiations, and resolutions between the Internet, and socio-material and geo-political processes:

Articles

Digital Native: There is no spoon, There is no privacy (Nishant Shah; October 9, 2017).
Digital Native: Finger on the buzzer (Nishant Shah; October 22, 2017).

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About CIS
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The Centre for Internet and Society (CIS) is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with disabilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, digital privacy, and cyber-security. The academic research at CIS seeks to understand the reconfigurations of social and cultural processes and structures as mediated through the internet and digital media technologies.

► Follow us elsewhere

Twitter: http://twitter.com/cis_india
Twitter - Access to Knowledge: https://twitter.com/CISA2K
Twitter - Information Policy: https://twitter.com/CIS_InfoPolicy
Facebook - Access to Knowledge: https://www.facebook.com/cisa2k
E-Mail - Access to Knowledge: a2k@cis-india.org
E-Mail - Researchers at Work: raw@cis-india.org
List - Researchers at Work: https://lists.ghserv.net/mailman/listinfo/researchers

► Support Us

Please help us defend consumer and citizen rights on the Internet! Write a cheque in favour of 'The Centre for Internet and Society' and mail it to us at No. 194, 2nd 'C' Cross, Domlur, 2nd Stage, Bengaluru - 5600 71.

► Request for Collaboration

We invite researchers, practitioners, artists, and theoreticians, both organisationally and as individuals, to engage with us on topics related internet and society, and improve our collective understanding of this field. To discuss such possibilities, please write to Sunil Abraham, Executive Director, at sunil@cis-india.org (for policy research), or Sumandro Chattapadhyay, Research Director, at sumandro@cis-india.org (for academic research), with an indication of the form and the content of the collaboration you might be interested in. To discuss collaborations on Indic language Wikipedia projects, write to Tanveer Hasan, Programme Officer, at tanveer@cis-india.org.

CIS is grateful to its primary donor the Kusuma Trust founded by Anurag Dikshit and Soma Pujari, philanthropists of Indian origin for its core funding and support for most of its projects. CIS is also grateful to its other donors, Wikimedia Foundation, Ford Foundation, Privacy International, UK, Hans Foundation, MacArthur Foundation, and IDRC for funding its various projects.

For more details visit https://cis-india.org/about/newsletters/october-2017-newsletter

October 2013 Bulletin

praskrishna — 2014-01-04T04:31:01Z

Our newsletter for the month of October 2013 can be accessed below.

Highlights

The National Resource Kit team is pleased to bring you its research for the states of Delhi, Madhya Pradesh and Arunachal Pradesh, and the Union Territory of Daman and Diu.
The Department of Electronics and Information Technology invited comments on the Framework on the proposed adoption of Open Source Software in E-Governance Systems. CIS gave its feedback.
The Access to Knowledge team in collaboration with the Goa University re-released the Konkani Vishwakosh under Creative Commons License CC-BY-SA-3.0.
Sunil Abraham, Pranesh Prakash and Chinmayi Arun participated in the Internet Governance Forum held in Bali, Indonesia from October 21 to 25. Overall CIS spoke in 7 panels.
In an article on Spy Files, Maria Xynou examines the legality of India’s surveillance technologies and their potential connection to India’s central monitoring system.
A clause-by-clause comments on the Working draft version of the Human DNA Profiling Bill, 2012 was sent to the Ministry of Science and Technology.
CIS started the first Privacy Watch in India. The map includes data on the UID, NPR and CCTNS schemes, installation of CCTV cameras and the use of drones throughout the country.

Accessibility

As part of our project (under a grant from the Hans Foundation) on creating a national resource kit of state-wise laws, policies and programmes on issues relating to persons with disabilities in India, we bring you draft chapters for the states of Madhya Pradesh and Arunachal Pradesh, and the union territory of Daman and Diu. With this we have completed compilation of draft chapters for 24 states and 5 union territories. Feedback and comments are invited from readers for the following chapters:

National Resource Kit

The Daman and Diu Chapter (by Anandhi Viswanathan, October 28, 2013).
The Arunachal Pradesh Chapter (by CLPR, October 29, 2013).
The Madhya Pradesh Chapter (by Anandhi Viswanathan, October 30, 2013).
The Delhi Chapter (by Anandhi Viswanathan, October 31, 2013).

Note: All of these are early drafts and will be reviewed and updated.

Survey (Other Organisation)

Accessibility of Banks and Financial Services Institutions: A Global Survey (posted by Nilofar Ansher, October 20, 2013). G3ict and Scotiabank, requests senior managers, COO / CEOs, Managing Directors, IT Directors, HR Directors, and accessibility professionals from banks and financial services companies to participate.

Blog Entry

Bengali eSpeak Aids in Disaster Management (by Anirudh Sridhar, October 15, 2013).

Access to Knowledge

The Access to Knowledge programme addresses the harms caused to consumers and human rights, and critically examines Open Government Data, Open Access to Scholarly Literature, and Open Access to Law, Open Content, Open Standards, and Free/Libre/Open Source Software. We produced a column in the Economic and Political Weekly, submitted our feedback on Framework on Open Source Software Adoption in E-Governance Systems, and conducted 3 Wikipedia workshops:

Article

The Fight for Digital Sovereignty (by Sunil Abraham, Economic and Political Weekly, Vol-XLVIII No. 42, October 19, 2013).

Blog Entries

Mobile Phone Patents: Prior Art Survey (by Nehaa Chaudhari, October 23, 2013).
Ambiguity in the App Store: Understanding India’s emerging IT sector in light of IP (by Samantha Cassar, October 24, 2013).

Submission

Feedback on the Framework on OSS Adoption in E-Governance Systems (by Nehaa Chaudhari, October 26, 2013). In September, 2013, the DeitY invited comments on the Framework on the proposed adoption of Open Source Software in E-Governance Systems. CIS gave its feedback.

Events Participated In

OSOD 2013: International Workshop on Open Science and Open Data (organised by Indian Statistical Institute, Bangalore, October 7, 2013). Nehaa Chaudhari participated as a panelist and gave a presentation on Government Accessibility and Copyright Conundrum.

National Conference on Opening up by Closing the Circle: Strengthening Open Access in India (co-organised by UNESCO, Central Library, Jawaharlal Nehru University and the Commonwealth Educational Media Centre for Asia, October 21, 2013). Nehaa Chaudhari was a panelist in the discussion on "Why Open Access?". She gave a presentation on 'Pondering Copyright and Recasting Openness'.

Note: The following has been done under grant from the Wikimedia Foundation (http://bit.ly/SPqFOl). As part this project (http://bit.ly/X80ELd), we held 3 Wikipedia workshops in October:

Event Co-organised

Re-release of Konkani Vishwakosh under CC-BY-SA 3.0 (organised by Goa University and CIS-A2K, Goa University Conference Hall, September 26, 2013). Nitika Tandon has blogged about the event.

Events Organised

Workshop on Wikipedia in the Indian Undergraduate Language Classrooms (October 1, 203, Christ University, Bangalore). Dr. U.B. Pavanaja conducted the workshop.
Train the Trainer — Four-day long Residential Programme (October 3 – 6, 2013, CEO Center, Gubbi, Bangalore. CIS-A2K Team conducted the workshop. Seventeen people participated in the event.
Konkani Vishwakosh Digitization (Goa University, October 19-20, 2013). CIS-A2K team conducted the workshop. Thirty-seven people participated in the event.

Events Participated In

Re-sourcing Indian Cinema: Humanities Research, New Archives and Collaborative Knowledge Production (organised by the Centre for Contemporary Studies and the Centre for Study of Culture and Society, October 29, 2013). T. Vishnu Vardhan gave a talk on “Let Cinephiles Collaborate: Pleasures and Perils of Indian Film History on Wikipedia”.

Media Coverage

CIS gave its inputs for the following media coverage:

Mangalore: Konkani writers resolve to form all-India forum at JKS conference (Daijiworld, October 1, 2013).
Wikipedia in Indian Languages on Mobile Phones (by Megha Prakash, Sci Dev Net, October 15, 2013).
कोंकणी विश्‍वकोश ‘विकिपीडिया’वर (Navprabha Daily, October 22, 2013). A detailed article about the digitalization of Konkani Vishwakosh.

Internet Governance

CIS is doing a project (under a grant from Privacy International and International Development Research Centre (IDRC)) on conducting research on surveillance and freedom of expression (SAFEGUARDS). So far we have organised seven privacy round-tables and drafted the Privacy (Protection) Bill. This month we bring you clause-by-clause comments on the Human DNA Profiling Bill, 2012, and a map monitoring privacy in India. As part of its project (funded by Citizen Lab, Munk School of Global Affairs, University of Toronto and support from the IDRC) on mapping cyber security actors in South Asia and South East Asia we did an interview with Anja Kovacs on cyber security. With this we have completed a total of 10 video interviews:

Internet Governance Forum

Sunil Abraham, Pranesh Prakash and Chinmayi Arun participated in the Internet Governance Forum held in Bali, Indonesia in the month of October. Overall, CIS spoke in 7 panels:

Charting the Charter: Internet Rights and Principles Online (organised by IRP Coalition, October 22, 2013). Pranesh Prakash was a panelist.
Fair process frameworks for cross-border online spaces (organised by the Internet & Jurisdiction Project, Civil Society of France, Western Europe and Others Group and Internet & Jurisdiction Project, Civil Society of Germany, Western Europe and Others Group, October 22, 2013). Sunil Abraham and Chinmayi Arun were panelists for this workshop.
Removing Barriers to Connectivity: Connecting the Unconnected (organised by Internet Society and ETNO, October 23, 2013). Pranesh Prakash was a panelist.
FOSS: Smart Choice for Developing Countries (organised by TechNation and Open Source Alliance of Central Asia, October 23, 2013). Sunil Abraham spoke on FOSS and IT Growth Policies in South Asia.
Privacy: from regional regulations to global connections? (organised by Internet Society, Bali, October 24, 2013). Sunil Abraham was one of the panelists.
Human rights, freedom of expression and free flow of information on the Internet (a Focus Session on Openness, October 24, 2013). Pranesh Prakash was a speaker at this event.
Taking Stock: Emerging Issues - Internet Surveillance (a session on Internet Surveillance, October 25, 2013). Pranesh Prakash made intervention in this session.
Tweets from Bali IGF 2013: To enable research by those who didn't want to mess around with Twitter's APIs, CIS has made available tweets from the IGF as downloadable .CSV files.

Privacy

Magazine Article

What India can Learn from the Snowden Revelations (by Elonnai Hickok, Yahoo, October 23, 2013). The title of the article was changed in the version published by Yahoo.

Blog Entries

Concerns Regarding DNA Law (by Bhairav Acharya, October 9, 2013): http://bit.ly/1aoxXM9.
Interview with Big Brother Watch on Privacy and Surveillance (by Maria Xynou, October 15, 2013): http://bit.ly/1cRDMbV.
Interview with Bruce Schneier (by Maria Xynou, October 17, 2013): http://bit.ly/GS6oDX.
An Interview with the Tactical Technology Collective (by Maria Xynou, October 18, 2013): http://bit.ly/1i1lVNo.
Interview with Dr. Alexander Dix (by Maria Xynou, October 23, 2013): http://bit.ly/1a7dgtQ.
Open Letter to Members of the European Parliament of the Civil Liberties, Justice and Home Affairs Committee (by Elonnai Hickok, October 23, 2013): http://bit.ly/17eZntz.
An Interview with Jacob Kohnstamm (by Elonnai Hickok, October 25, 2013): http://bit.ly/17NcQmD.
Spy Files 3: WikiLeaks Sheds More Light on the Global Surveillance Industry (by Maria Xynou, October 25, 2013): http://bit.ly/1d6EmjD.

Comments

Re: The Human DNA Profiling Bill, 2012 (by Bhairav Acharya, October 9, 2013). CIS provided clause-by-clause comments on the on the Working Draft version of the Human DNA Profiling Bill: http://bit.ly/17Jpp63.

Announcement

The India Privacy Monitor Map (by Maria Xynou with assistance from Srinivas Atreya, October 9, 2013). CIS has started a first of its kind Privacy Watch in India. The map includes data on the UID, NPR and CCTNS schemes, as well as on the installation of CCTV cameras and the use of drones throughout the country: http://bit.ly/19A5mCZ.

Event Organised

Privacy Round-table, New Delhi (organised by FICCI, DSCI and CIS, FICCI, Federation House, Tansen Marg, New Delhi, October 19, 2013): http://bit.ly/GAsStr.

Event Participated In

'Free Speech and Media in South Asia: Human Rights Concerns in a Globalizing World (organised by the Programme in Comparative Media Law and Policy, Centre for Socio-Legal Studies, University of Oxford, in collaboration with the Centre for Media and Governance, National Law University, Delhi, Oxford University, October 25, 2013). Chinmayi Arun spoke about “Privacy and Surveillance in India” in a panel discussion: http://bit.ly/18bRGi5.

Cyber Security

Laird Brown, a strategic planner and writer with core competencies on brand analysis, public relations and resource management and Purba Sarkar who in the past worked as a strategic advisor in the field of SAP Retail are working in this project:

Part 11: An Interview with Anja Kovacs (October 15, 2013): http://bit.ly/15EAZOE.

Other IG Updates
Event Organised

Mapping Digital Media: Broadcasting, Journalism and Activism in India (co-organised by Alternative Law Forum, Maraa and CIS, Bangalore International Centre, October 27, 2013). Samantha Cassar has blogged about the event: http://bit.ly/17EVtdw. It was covered by the New Indian Express (http://bit.ly/1dGENE6) and Hindu (http://bit.ly/1bcVUIU) on October 28.

Events Participated In

Religious Pluralism and the Tensions between Freedom of Expression and Respect for the 'Other’ (organised by Reset-Dialogues on Civilizations project, in cooperation with Jamia Millia Islamia, India Habitat Centre, New Delhi, October 10, 2013). Chinmayi Arun was a speaker at the session on “Democracy and the Tension between Freedom of Speech and Respect for the Other’s Religion, Culture, Identity, India and Europe”: http://bit.ly/194dtI7.
Fragmentation in a Democracy: The Role of Social Movements and the Media (organised by the Observer Research Foundation, Delhi and Rosa Luxemburg Stiftung, Berlin at Observer Research Foundation, New Delhi, October 16, 2013). Sunil Abraham was a panelist in the session on “Impact of Media, Social Media & Technology on Democracy / Governance”: http://bit.ly/17e3PZ9.
Internet, Mobile & Digital Economy Conference (IMDEC) 2013 (organised by FICCI, in association with the Ministry of Communications & IT, Government of India, New Delhi, October 25, 2013). Sunil Abraham participated as a speaker in the session on "The Internet We Want: A Multistakeholder Approach": http://bit.ly/1b8QHDD.

New and Media Coverage

CIS gave its inputs to the following media coverage:

Decline in web freedom steepest in India: Report (by Javed Anwer, The Times of India, October 3, 2013): http://bit.ly/1cVOJ99.
Google survey: 37% of urban Indian voters are online (by Anuja and Moulishree Srivastava, Livemint, October 8, 2013): http://bit.ly/1gtqqDY.
The quest for genuine clout on the internet (by Karthik Subramanian, October 13, 2013): http://bit.ly/1b8TdKa.
India believes in Complete Freedom of Cyber Space: Kapil Sibal (by Elizabeth Roche, Livemint, October 14, 2013): http://bit.ly/1fZgwd1.
Location Tracking: Why the Govt-Mobile Manufacturer War Won’t End Soon (by Danish Raza, FirstPost, October 15, 2013): http://bit.ly/HkIvF7.
Bouquets & brickbats for Google's new privacy policy (by Indu Nandakumar, Economic Times, October 18, 2013): http://bit.ly/18Rzkqm.
Bali meet to discuss Internet governance issues (by Moulishree Srivastava, October 22, 2013): http://bit.ly/17I4r3M.
Indian politicians yet to tap voters online: CIS’s Abraham (by Venkatesh Upadhyay, Livemint, October 22, 2013): http://bit.ly/17HRV4s.
Beyond the Searchlight (by Debarshi Dasgupta, October 23, 2013): http://bit.ly/17IitlZ.
Nowhere to hide: Govt making your personal details public (by FirstPost editors, FirstPost, October 28, 2013): http://bit.ly/1dGE6KJ.
Your private data may be online, courtesy govt (by Somesh Jha and Surabhi Agarwal, Business Standard, October 29, 2013): http://bit.ly/HpQRMp.
Saving privacy as we knew it (by Somesh Jha and Surabhi Agarwal, Business Standard, October 29, 2013): http://bit.ly/16HNYwu.
E-governance hopes rise as India crosses 1 billion transactions (by J Srikant, Economic Times, October 29, 2013): http://bit.ly/1cnJIKd.

Digital Humanities

CIS is building research clusters in the field of Digital Humanities. The Digital will be used as a way of unpacking the debates in humanities and social sciences and look at the new frameworks, concepts and ideas that emerge in our engagement with the digital. The clusters aim to produce and document new conversations and debates that shape the contours of Digital Humanities in Asia:

Events Participated In

GFM 2013 (organized by the University of Luneberg, Germany, October 3 – 5, 2013). Dr. Nishant Shah participated in a panel discussion with Wendy Chun, Tom Levine and Geert Lovink, around 'The End of Bibliographies: New Media and Research'. Nishant also participated as a panelist in a panel discussion on 'Open Up: Pragmatism and Politics of Open Access': http://bit.ly/1f9LCOH.
Digitalization of Culture (organized by Leuphana University, Luneberg, October 8, 2013). Dr. Nishant Shah did an introduction keynote to 1600 undergraduate students. A video of the lecture can be accessed here: http://bit.ly/1enWQPv.
RENEW: The 5th International Conference on the Histories of Media Art, Science and Technology (hosted by RIXC Centre for New Media Culture in Riga in partnership with the Art Academy of Latvia, Stockholm School of Economics in Riga and Danube University’s Center for Image Science, October 8 - 11, 2013). Dr. Nishant Shah was a part of the selection committee for the conference and chaired a session on Network Art on October 9: http://bit.ly/17e41aJ.

Blog Entry

A Hitchhikers Guide to the Cyberspace (by Anirudh Sridhar, October 4, 2013): http://bit.ly/1ga8yfH.

Knowledge Repository on Internet Access

CIS in partnership with the Ford Foundation is executing a project to create a knowledge repository on Internet and society. This repository will comprise content targeted primarily at civil society with a view to enabling their informed participation in the Indian Internet and ICT policy space. The repository is available at the Internet Institute website: http://bit.ly/1iQT2UB.

Modules

World Intellectual Property Organisation (by Anirudh Sridhar and Snehashish Ghosh, October 31, 2013). WIPO is a specialized agency of the United Nations which deals with issues related to intellectual property rights throughout the world. Find out more at http://bit.ly/17a8WEk.
An Interview on Internet Governance with Professor Milton Mueller and Jeremy Malcolm (by Anirudh Sridhar, October 31, 2013). Professor Milton Mueller from the Syracuse University School of Information and Jeremy Malcolm, an Information Technology and Intellectual Property Lawyer, spoke about current issues and debates surrounding internet governance: http://bit.ly/17ix3Ro.

About CIS
The Centre for Internet and Society is a non-profit research organization that works on policy issues relating to freedom of expression, privacy, accessibility for persons with disabilities, access to knowledge and IPR reform, and openness (including open government, FOSS, open standards, etc.), and engages in academic research on digital natives and digital humanities.

Follow us elsewhere

Twitter: https://twitter.com/CISA2K

Facebook group: https://www.facebook.com/cisa2k

Visit us at: https://meta.wikimedia.org/wiki/India_Access_To_Knowledge

E-mail: a2k@cis-india.org

Support Us
Please help us defend consumer / citizen rights on the Internet! Write a cheque in favour of ‘The Centre for Internet and Society’ and mail it to us at No. 194, 2nd ‘C’ Cross, Domlur, 2nd Stage, Bengaluru – 5600 71.

Request for Collaboration:
We invite researchers, practitioners, and theoreticians, both organisationally and as individuals, to collaboratively engage with Internet and society and improve our understanding of this new field. To discuss the research collaborations, write to Sunil Abraham, Executive Director, at sunil@cis-india.org or Nishant Shah, Director – Research, at nishant@cis-india.org. To discuss collaborations on Indic language wikipedia, write to T. Vishnu Vardhan, Programme Director, A2K, at vishnu@cis-india.org

CIS is grateful to its donors, Wikimedia Foundation, Ford Foundation, Privacy International, UK, Hans Foundation and the Kusuma Trust which was founded by Anurag Dikshit and Soma Pujari, philanthropists of Indian origin, for its core funding and support for most of its projects.

For more details visit https://cis-india.org/about/newsletters/october-2013-bulletin

October 2012 Bulletin

praskrishna — 2012-11-08T11:42:01Z

Welcome to the newsletter of October 2012 from the Centre for Internet & Society (CIS). The present issue features an analysis by Ujwala Uppaluri of the Delhi High Court’s judgment in Super Cassettes v. MySpace, announcement of public call for comments for reports on “Banking and Accessibility in India” and “Making TV Accessible in India”, and updates on Indic languages.

Jobs
CIS is seeking applications the posts of Research Manager and Programme Officer – Internet Governance. To apply send your resume to sunil@cis-india.org.

HasGeek HasGeek creates discussion spaces for geeks and has organised conferences like the Fifth Elephant, Droidcon India 2011, Android Camp, etc. HasGeek is supported by CIS and works out from CIS office in Bengaluru. The following event was organised by HasGeek in the month of October: Droidcon 2012 (CIS, Bangalore, October 27 – 28, 2012).
Accessibility India has an estimated 70 million disabled persons who are unable to read printed materials due to some form of physical, sensory, cognitive or other disability. The disabled need accessible content, devices and interfaces facilitated via copyright law and electronic accessibility policies: Public Call for Comments Banking and Accessibility in India: A Study on Banking Accessibility in India (by Vrinda Maheshwari, October 30, 2012). Making TV Accessible in India (by Srividya Vaidyanathan, October 8, 2012). Blog Entries The HathiTrust Judgment and its impact on TVI negotiations at WIPO (by Rahul Cherian, October 30, 2012). WIPO General Assemblies Approve Road Map on Treaty for the Visually Impaired (by Rahul Cherian, October 11, 2012).
Access to Knowledge The Access to Knowledge programme addresses the harms caused to consumers, developing countries, human rights, and creativity/innovation from excessive regimes of copyright, patents, and other such monopolistic rights over knowledge: Analysis Super Cassettes v. MySpace (by Ujwala Uppaluri, October 31, 2012). Blog Entry ICOMM2012: International Communications and Electronics Fair (by Jadine Lannon, October 31, 2012). Event Organised A Workshop on "Exploring the Internals of Mobile Technologies" (TERI Southern Regional Centre 4th Main, Domlur II Stage Bangalore, October 27, 2012).
Openness The 'Openness' programme critically examines alternatives to existing regimes of intellectual property rights, and transparency and accountability. Under this programme, we study Open Government Data, Open Access to Scholarly Literature, Open Access to Law, Open Content, Open Standards, and Free/Libre/Open Source Software: Wikipedia Education Programs Launch of Assamese Wikipedia Education Program at Guwahati University (by Nitika Tandon, October 22, 2012). Malayalam Wikipedia Education Program: August to October Updates (by Shiju Alex, October 29, 2012). Gujarat Wikipedia Education Program: Rajkot (by Noopur Raval, October 31, 2012). Gujarati Wikipedia Article Competition – 10 schools, 200 students, 20 articles on Gujarati Wikipedia (by Noopur Raval, October 31, 2012). Wikipedia Workshops Bengaluru: A Hub for Kannada and Sanskrit Wikipedia and other Wikimedia projects! (by Subhashish Panigrahi, October 16, 2012). Wikipedia workshop @ Inmantec College, Ghaziabad (by Nitika Tandon, October 19, 2012). Bridging Gender Gap in Pune: WikiWomenDay 2012 Celebrated with Success! (by Subhashish Panigrahi, PAI International Learning Solutions, Azam Campus, Pune, October 28, 2012). First Pune Odia Wikipedia Organized! (by Subhashish Panigrahi, October 31, 2012). Wikipedia Event Wikipedia Hackathon at BITS Hyderabad (organized by CIS - A2K team and BITS-Pilani, Hyderabad, October 26 – 27, 2012). Wikipedia Press Coverage Odisha: Odia Wikipedia workshop organized in Pune to promote Odia language (OdishaDiary.com, October 31, 2012). Wikipedia Team Updates The A2K team consists of three members based in Delhi: Nitika Tandon, Subhashish Panigrahi and Noopur Raval. We are seeking applications for the post of Programme Director (Access to Knowledge) for the New Delhi office. Shiju Alex, Program Manager, Access to Knowledge is leaving the organisation. November 16, 2012 will be his last working day. We wish him success in all his future endeavours.
Internet Governance The Internet Governance programme conducts research around the various social, technical, and political underpinnings of global and national Internet governance, and includes online privacy, freedom of speech, and Internet governance mechanisms and processes: Column Rethinking DNA Profiling in India (by Elonnai Hickok, Economic & Political Weekly, Vol - XLVII No. 43, October 27, 2012). Analysis Privacy Perspectives on the 2012 -2013 Goa Beach Shack Policy (by Elonnai Hickok, October 25, 2012). Upcoming IGF Events At the seventh annual IGF meeting to be held in Baku, Azerbaijan in November 2012, CIS is organising one workshop: National IG Mechanisms – Looking at Some Key Design Issues (co-organising with Brazilian Internet Steering Committee, Institute for System Analysis, Russian Academy of Sciences, et.al., November 8, 2012 from 2.30 p.m. to 4.00 p.m). Pranesh Prakash is a panelist in the following workshop: New Trends in Industry Self-Governance (organised by Oxford Internet Institute, University of Oxford, UK and Media Change & Innovation Division, IPMZ, University of Zurich, Switzerland and Nominet, UK, November 7, 2012 from 4.30 p.m. to 6.00 p.m). CIS fellow Malavika Jayaram is a panelist for these workshops: Civil rights in the digital age, about the impact the Internet has on civil rights (organised by ECP on behalf of the IGF-NL, November 7, 2012, 4.30 p.m. to 6.00 p.m.). Governing Identity on the Internet (organised by Brenden Kuerbis, Citizen Lab and Christine Runnegar, Internet Society, November 8, 2012, 11.00 a.m. to 12.30 p.m.). Other Upcoming Event DML Conference 2013 (Sheraton Chicago Hotel & Towers - Chicago, Illinois, March 14 – 16, 2012): CIS and Digital Media & Learning Research Hub Central are jointly organizing the DML Conference 2013 in Chicago. Event organised The Public Voice: Privacy Rights are a Global Challenge (Punta del Este, Uruguay, October 21, 2012): Malavika Jayaram was a speaker at this event. Events Participated 3rd Worldwide Cybersecurity Summit (organised by EastWest Institute in partnership with NASSCOM and FICCI, Federation House, New Delhi, October 30-31, 2012): Sunil Abraham and Elonnai Hickok participated in this event. Fourth Annual Legal Services Conference in India (organised by US India Business Council, New Delhi, October 11, 2012): Pranesh Prakash was a panelist in the session on “Censorship and Content Restrictions: The Future of Internet Speech in India”. Meeting on Lawful Access by Law Enforcement (Brussels, October 3 – 5, 2012): Elonnai Hickok participated in the meeting. Video Arrested for tweeting: Legitimate or Curbing Free Speech? (NDTV, October 31, 2012): Sunil Abraham participated in this discussion aired on NDTV along with Shivam Vij, SB Mishra and Sanjay Pinto. Media Coverage On social media, Modi goes soft (by Zia Haq, Hindustan Times, October 26, 2012): Sunil Abraham is quoted. Bolstering right to remain private (by Apar Gupta, The Pioneer, October 29, 2012): Pranesh Prakash is quoted. CIS was part of the expert committee even though not explicitly mentioned in these: Panel suggests law to protect individual privacy (Newstrack India, October 18, 2012), Privacy law mooted to protect people against misuse of info (Business Standard, October 18, 2012), Experts' committee moots law to protect privacy (by Saikat Datta, Daily News & Analysis, October 19, 2012), Govt panel wants curbs on phone taps (The Times of India, October 19, 2012), Privacy Act should not circumscribe RTI: expert group (by Amitabh Sinha, Indian Express, October 19, 2012), Nine-point code set out to safeguard personal information (Hindu Business Line, October 18, 2012), Privacy law mooted to protect people against misuse of info (Zee News, October 18, 2012). Court’s approval needed to tap phones: Panel (by Surabhi Agarwal, LiveMint, October 18, 2012): Sunil Abraham is quoted. Could better DNA testing facilities in India have saved the Talwars? (by Pallavi Polanki, October 11, 2012): CIS press statement is mentioned.
Telecom While the potential for growth and returns exist for telecommunications in India, a range of issues need to be addressed. One aspect is more extensive rural coverage and the other is a countrywide access to broadband which is low. Both require effective and efficient use of networks and resources, including spectrum: Building Knowledge and Capacity around Telecommunication Policy in India CIS and Ford Foundation joined hands to build expertise in the area of telecommunications in India. Dr. Surendra Pal, Satya N Gupta, Paranjoy Guha Thakurta, Payal Malik, Dr. Rakesh Mehrotra and Dr. Nadeem Akhtar are the expert reviewers. The following are the new outputs: Spectrum Management (by Snehashish Ghosh, October 31, 2012). Cable Television (by Srividya Vaidyanathan, October 16, 2012). Column in Business Standard The Supreme Court Delivers (by Shyam Ponappa in Business Standard, October 4, 2012 and Organizing India Blogspot, October 11, 2012).
Digital Natives Digital Natives with a Cause? examines the changing landscape of social change and political participation in light of the role that young people play through digital and Internet technologies, in emerging information societies. Consolidating knowledge from Asia, Africa and Latin America, it builds a global network of knowledge partners who critically engage with discourse on youth, technology and social change, and look at alternative practices and ideas in the Global South: Newspaper Column The Rules of Engagement (by Nishant Shah, Indian Express, October 29, 2012).
Researchers at Work CIS organised the Habits of Living Workshop in Bangalore from September 26 to 29, 2012. Three columns by Nishant Shah arising from these workshops were published in the month of October: Habits of Living: Being Human in a Networked Society (DML, Central, October 22, 2012). Digital Habits: How and Why We Tweet, Share and Like (FirstPost, October 12, 2012). Who’s that Friend? (Indian Express, October 23, 2012).

About CIS

CIS was registered as a society in Bangalore in 2008. As an independent, non-profit research organisation, it runs different policy research programmes such as Accessibility, Access to Knowledge, Openness, Internet Governance, and Telecom. The policy research programmes have resulted in outputs such as the e-Accessibility Policy Handbook for Persons with Disabilities with ITU and G3ict, and Digital Alternatives with a Cause?, Thinkathon Position Papers and the Digital Natives with a Cause? Report with Hivos, etc. We conducted policy research for the Ministry of Communications & Information Technology, Ministry of Human Resource Development, Ministry of Personnel, Public Grievances and Pensions, Ministry of Social Justice and Empowerment, etc., on WIPO Treaties, Copyright Bill, NIA Bill, etc. CIS is accredited as an observer at WIPO, and has given policy briefs to delegations from various countries, our Programme Manager, Nirmita Narasimhan won the National Award for Empowerment of Persons with Disabilities from the Government of India and also received the NIVH Excellence Award.

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November 2018 Newsletter

praskrishna — 2018-12-19T02:41:01Z

Our newsletter for the month of November.

Highlights

CIS has published a statement on its website in response to the serious allegations against CIS members and the CIS workplace on social media. CIS has taken note of the concern raised on a social platform, and its Internal Committee (IC), constituted as per the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, has taken some critical steps. CIS has engaged POSH at Work to review the case and make recommendations to the Executive Director of CIS.
Anubha Sinha attended the 37th meeting of WIPO SCCR held in Geneva in the month of November 2018. During the week she made two statements on behalf of CIS and participated in a panel discussion and a closed door meeting to brief government delegates from the Asia pacific region on the WIPO limitations and exceptions agenda. CIS made statements on limitations and exceptions and the proposed treaty for the protection of broadcasting organizations. Transcript of her talk can be accessed here.
A memorandum outlining India's strategy to global cyber norms formulation processes authored by Elonnai Hickok and Arindrajit Basu and edited by Aayush Rathi and Shruti Trikanad. The memorandum seeks to summarise the state of the global debate in cyberspace; outline how India can craft it’s global strategic vision and finally, provides a set of recommendations for the Ministry of External Affairs as they craft their cyber diplomacy strategy.
The institution of open standards is as a formidable regulatory regime governing the Internet while facilitating its growth as a network of networks. As a nation digitising rapidly and facing concerns in cybersecurity and Internet governance, there is a need for the Government of India to meaningfully participate at standards development organisations to represent the interests of the Indian populace and become a voice for the global South. Authors Aayush Rathi, Gurshabad Grover and Sunil Abraham examine this in a policy brief.
The Convention on Cybercrime adopted in Budapest (“Convention”) is the first and one of the most important multilateral treaties addressing the issue of internet and computer crimes. Vipul Kharbanda has analyzed this in his research paper titled Budapest Convention and the Information Technology Act.
Amber Sinha was one of the stakeholders who provided inputs to the Danish Expert Group on Data Ethics in June 2018 during their visit to New Delhi. The Expert Group has prepared and submitted its final report.
For the fourth edition of the Internet Researchers’ Conference (IRC19), CIS invited sessions that engage critically with the form, imagination, and politics of the *list*. The list of proposed sessions are finalized and posted on this page.

Articles

Lessons from US response to cyber attacks (Arindrajit Basu; edited by Elonnai Hickok; Hindu Businessline; October 30, 2018). Mirrored on CIS website on November 1.
Digital Native: One Selfie Does a Tragedy Make (Nishant Shah; Indian Express; November 11, 2018).

CIS in the Media

Open Street Maps help tackle disasters: Experts (Deccan Chronicle; November 21, 2018).
Are connected tech toys too smart for their own good? (Abhijit Ahaskar; Livemint; November 22, 2018).
Girls' schools, women's PGs: The shocking results when you Google 'bitches near me' (News Minute; November 26, 2018).
Amazon launches Machine Learning-based platform for healthcare space (Kul Bhushan; Hindustan Times; November 28, 2018).
Report: From Oppression to Liberation: Reclaiming the Right to Privacy (Privacy International; November 28, 2018).
Are Chinese video apps violating the Indian law? (Nilesh Christopher; Economic Times; November 30, 2018).

►Copyright and Patent

Blog Entries

37th SCCR: CIS Statement on the Proposed Treaty for the Protection of Broadcasting Organizations (Anubha Sinha; November 29, 2018).
37th SCCR: CIS Statement on the Agenda on Limitations and Exceptions (Anubha Sinha; November 29, 2018).
Views on on the proposed WIPO Treaty for the Protection of Broadcasting Organizations at side-event organised by Knowledge Ecology International (Anubha Sinha; November 29, 2018).

►Wikipedia

As part of the project grant from the Wikimedia Foundation we have reached out to more than 3500 people across India by organizing more than 100 outreach events and catalysed the release of encyclopaedic and other content under the Creative Commons (CC-BY-3.0) license in four Indian languages (21 books in Telugu, 13 in Odia, 4 volumes of encyclopaedia in Konkani and 6 volumes in Kannada, and 1 book on Odia language history in English).

Blog Entry

Aditya 365 (Pavan Santhosh; November 7, 2018).

►Openness

Lecture on Open Access and Open Content Licensing at ICAR (short course) (ICAR-Indian Institute of Horticultural Research; Bangalore; November 13 - 22, 2018). Anubha Sinha delivered a lecture.

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Internet Governance
-----------------------------------

►Cyber Security

Research Papers

Budapest Convention and the Information Technology Act (Vipul Kharbanda; November 20, 2018).
Cyberspace and External Affairs:A Memorandum for India Summary (Arindrajit Basu and Elonnai Hickok; edited by Aayush Rathi and Shruti Trikanad; November 30, 2018).
Regulating the Internet: The Government of India & Standards Development at the IETF (Aayush Rathi, Gurshabad Grover and Sunil Abraham; November 30, 2018).

Event Co-organized

Workshop on Cybersecurity Illustrations (CIS, Bangalore; November 15, 2018).

Participation in Events

Connections 2018 (Organized by Internet Engineering Task Force; Bangalore; October 31 - November 1, 2018). Gurshabad Grover attended the event.
IETF103 (Organized by Internet Engineering Task Force; Bangkok; November 3 - 9, 2018). Gurshabad Grover attended the event.

►Free Speech and Expression

Research Paper

ICANN Workstream 2 Recommendations on Accountability (Akriti Bopanna; November 23, 2018).

Blog Entry

DIDP #32 On ICANN's Fellowship Program (Akriti Bopanna; November 12, 2018).

Participation in Event

Internet Freedom at Crossroads - Common Paths towards Strengthening Human Rights Online (Organized by Freedom Online; Berlin; November 28 - 30, 2018). Elonnai Hickok was a speaker.

►Privacy

Blog Entry

Clarification on the Information Security Practices of Aadhaar Report (Amber Sinha and Srinivas Kodali; November 5, 2018).

Participation in Events

Building a Community of Practice: Reflections from 2nd All Partners (Organized by Partnership on AI; San Francisco, California; November 14 - 15, 2018). Elonnai Hickok spoke on the panel on the PAI working groups and co-lead the AI Labor and Economy working group meeting as co-chair of the group.
Briefing on BBC News pan-India research on how 'fake news' / digital misinformation spreads (Organized by BBC; New Delhi; November 16, 2018).
DSCI Bangalore Chapter meet (Organized by Data Security Council of India; 10K NASSCOM Startup Warehouse; Bangalore; November 22, 2018). Gurshabad Grover and Karan Saini attended the DSCI Bangalore Chapter meet.
Informational Privacy in India: An Emerging Discourse (Organized by Centre for Policy Research and supported by Omidyar Network; New Delhi; November 29, 2018). Amber Sinha was a speaker on the first panel on privacy and its tradeoffs.
Facebook Privacy Design Sprint (Organized by Facebook and Quicksand; WeWork, Bangalore; November 30, 2018). Pranav Bidare and Saumyaa Naidu participated in the event.

►Miscellaneous

Event Co-organized

SOTM Asia 2018 (Co-organized by CIS and Indian Institute of Management, Bangalore; November 17-18, 2018). Saumyaa Naidu, Aayush Rathi and Ambika Tandon participated in the event.

Participation in Events

Speculative Futures Lab on Artificial Intelligence in Media, Entertainment, and Gaming (Organized by Quicksand; Bangalore; November 16 - 18, 2018). Pranav Bidare was a panelist.
Future Tech and Future Law (Organized by Dept. of IT & BT, Government of Karnataka as part of Bengaluru Tech Summit; November 29 - December 1, 2018). Aayush Rathi was a speaker.

►Gender

Statement

Statement on Serious Allegations against CIS Members and the CIS Workplace on Social Media (Sunil Abraham; November 24, 2018).

Participation in Events

Roundtable on Intermediary Liability and Gender Based Violence at the Digital Citizen Summit, 2018 (Organized by Digital Empowerment Foundation; India International Centre, New Delhi; November 1, 2018).
International Network on Feminist Approaches to Bioethics 2018 (Co-organized by Feminist Approaches to Bioethics and Sama - A Resource Centre for Women and Health; St. John's Medical College; Bangalore; December 3 - 5, 2018). Aayush Rathi and Ambika Tandon participated in the event as speakers. Aayush presented a paper 'Sexual Surveillance and Data Regimes: Development in the Data Economy' co-authored by himself and Ambika.

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Telecom
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CIS is involved in promoting access and accessibility to telecommunications services and resources, and has provided inputs to ongoing policy discussions and consultation papers published by TRAI. It has prepared reports on unlicensed spectrum and accessibility of mobile phones for persons with disabilities and also works with the USOF to include funding projects for persons with disabilities in its mandate:

Article

A great start on Wi-Fi reforms (Shyam Ponappa; Business Standard; November 1, 2018 and Organizing India Blogspot; November 1, 2018).

IRC19

List of proposed sessions:

#AyushmanBhavah - Arya Lakshmi and Adrij Chakraborty
#ButItIsNotFunny - Madhavi Shivaprasad and Sonali Sahoo
#CallingOutAndIn - Usha Raman, Radhika Gajjala, Riddhima Sharma, Tarishi Varma, Pallavi Guha, Sai Amulya Komarraju, and Sugandha Sehgal
#DigitalPlatformAttributes - Nandakishore K N and Dr. V. Sridhar
#EnlistingPrivacy - Pawan Singh and Pranjal Jain
#FOMO - Pritha Chakrabarti and Dr. Baidurya Chakrabarti
#LegitLists - Form follows function: List by design - Akriti Rastogi, Ishani Dey, and Sagorika Singha
#ListInterface - Bharath Sivakumar, Rakshita Siva, and Deepak Prince
#ListsAsDatabase - Ria De and Samata Biswas
#LoSHAandWhatFollowed - Anannya Chatterjee, Arunima Singh, Bhanu Priya Gupta, Renu Singh, and Rhea Bose
#PowerListing - Dr. Shubhda Arora, Dr. Smitana Saikia, Prof. Nidhi Kalra, and Prof. Ravikant Kisana
#SocialMediationAsGenderedJustice - Esther Anne Victoria Moraes and Manasa Priya Vasudevan
#StoriesRecordsLegendsRituals - Priyanka, Aditya, Bhanu Prakash GS, Aishwarya, and Dinesh

-----------------------------------
About CIS
-----------------------------------
The Centre for Internet and Society (CIS) is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with disabilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, digital privacy, and cyber-security. The academic research at CIS seeks to understand the reconfigurations of social and cultural processes and structures as mediated through the internet and digital media technologies.

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November 2017 Newsletter

praskrishna — 2018-01-10T01:57:29Z

November 2017 Newsletter

Dear readers,

Previous issues of the newsletters can be accessed here.

Highlights
Anubha Sinha took part in the 35th Session of the World Intellectual Property Organization (“WIPO”) Standing Committee on Copyright and Related Rights (“SCCR”) at Geneva from 13 November, 2017 to 18 November, 2017. She posed a question on the agenda 'Other Matters' on behalf of CIS on Day 5, 17 November, 2017. CIS also gave statements on Limitations and Exceptions for Libraries and Archives and GRULAC Proposal for Analysis of Copyright in the Digital Environment. CIS-A2K signed a Memorandum of Understanding with the Telangana Government’s IT, Electronics & Communications Department with to catalyse the development of the Wikimedia movement in Telangana and improve the state of free-licensed digital content in Telugu and Urdu. The Ministry of Electronics & Information Technology, Government of India has published the Guidelines for Indian Government Websites (GIGW). Nirmita Narasimhan on behalf of the Centre for Internet & Society gave comments on GIGW. The government has already set up a Nudge unit; now, it should apply the Nobel laureate's insights on auctions relating to essential infrastructure wrote Shyam Ponappa in an article in the Business Standard on November 1, 2017. DataMeet and CIS have collaborated on identifying and addressing the challenges to open up and integrate data and information in the water sector. CIS commented on the Consultation Paper on Privacy, Security and Ownership of Data in Telecom Sector published by the Telecom Regulatory Authority of India on August 9, 2017. CIS published a report that compares laws and regulations in the United Kingdom and India to see the similarities and disjunctions in cyber security policy between them. CIS sent comments on TRAI consultation paper on promoting local telecom equipment manufacturing. The submission drew on research primarily done in the Pervasive Technologies project.

Highlights

Anubha Sinha took part in the 35th Session of the World Intellectual Property Organization (“WIPO”) Standing Committee on Copyright and Related Rights (“SCCR”) at Geneva from 13 November, 2017 to 18 November, 2017. She posed a question on the agenda 'Other Matters' on behalf of CIS on Day 5, 17 November, 2017. CIS also gave statements on Limitations and Exceptions for Libraries and Archives and GRULAC Proposal for Analysis of Copyright in the Digital Environment.
CIS-A2K signed a Memorandum of Understanding with the Telangana Government’s IT, Electronics & Communications Department with to catalyse the development of the Wikimedia movement in Telangana and improve the state of free-licensed digital content in Telugu and Urdu.
The Ministry of Electronics & Information Technology, Government of India has published the Guidelines for Indian Government Websites (GIGW). Nirmita Narasimhan on behalf of the Centre for Internet & Society gave comments on GIGW.
The government has already set up a Nudge unit; now, it should apply the Nobel laureate's insights on auctions relating to essential infrastructure wrote Shyam Ponappa in an article in the Business Standard on November 1, 2017.
DataMeet and CIS have collaborated on identifying and addressing the challenges to open up and integrate data and information in the water sector.
CIS commented on the Consultation Paper on Privacy, Security and Ownership of Data in Telecom Sector published by the Telecom Regulatory Authority of India on August 9, 2017.
CIS published a report that compares laws and regulations in the United Kingdom and India to see the similarities and disjunctions in cyber security policy between them.
CIS sent comments on TRAI consultation paper on promoting local telecom equipment manufacturing. The submission drew on research primarily done in the Pervasive Technologies project.

CIS in the News:

Big Data for governance (Alekhya Hanumanthu; Telangana Today; November 4, 2017).
How tech is making life easier for differently-abled (Shalini Umachandrani; November 7, 2017).
India Today Conclave Next 2017: Aadhaar was rushed, says MP Rajeev Chandrashekhar (Priya Pathak; India Today; November 8, 2017).
What You Need To Worry About Before Linking Your Mobile Number With Aadhaar (Roopa Raju and Shekhar Rai; Youth Ki Awaaz; November 8, 2017).
OPINION | Data is New Oil and Human Mind the New Battlefield. India Must Wake Up Now (Lt. General (Retd.) D. S. Hooda; News18.com; November 11, 2017).
Aadhaar seeding: benefits and concerns (Shaikh Zoaib Saleem; Livemint; November 14, 2017).
Privacy issues exist even without Aadhaar (Ronald Abraham; November 15, 2017).
Advocating for Openness: Nine Ways Civil Society Groups Have Mobilized to Defend Internet Freedom (Centre for International Media Assistance; November 15, 2017).
Govt working to set up financial CERT to tackle cyber threats (Komal Gupta; Livemint; November 16, 2017).
Financial CERT to combat cyber threats, says MoS home affairs (CISO MAG; November 17, 2017).
UIDAI admits 210 government websites made Aadhaar details public (Financial Express; November 20, 2017).
India’s internet missionaries: The women Google is relying on to spread its Next Billion message (Sunny Sen; Livemint; November 21, 2017).
FCC’s plan to repeal net neutrality may not impact India (Surabhi Agarwal; Economic Times; November 23, 2017).
Indian activists slam FCC decision to ditch net neutrality (Kul Bhushan; Hindustan Times; November 23, 2017).
FCC’s plan to repeal net neutrality may not impact India (Surabhi Agarwal; Economic Times; November 23, 2017).
Why should you keep a close eye on the net neutrality debate in the US (Subhrojit Mallick; Digit; November 24, 2017).
Cyberattacks a significant threat to democracy: Modi (Komal Gupta; Livemint; November 24, 2017).
Aadhaar verification at airports raises need for stricter data privacy regulations (Aman Sethi; Hindustan Times, November 27, 2017).
IDAP Interview Series: Interview with Nirmita Narasimhan (IDIA Law; November 27, 2017).
Govt releases white paper on data protection framework (Komal Gupta; Livemint; November 28, 2017).
Bengalureans to receive Helen Keller award (Deccan Herald; November 30, 2017).

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Accessibility & Inclusion
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India has an estimated 70 million persons with disabilities who don't have access to read printed materials due to some form of physical, sensory, cognitive or other disability. As part of our endeavour to make available accessible content for persons with disabilities, we are developing a text-to-speech software in 15 languages with support from the Hans Foundation. The progress made so far in the project can be accessed here.

Submission

Comments on Guidelines for Indian Government Websites (Nirmita Narasimhan; November 26, 2017).

►Copyright & Patent

35th SCCR: CIS Statement on Limitations and Exceptions for Libraries and Archives (Anubha Sinha; November 15, 2017).
35th SCCR: CIS Statement on Limitations and Exceptions for Libraries and Archives (Anubha Sinha; November 17, 2017).
35th SCCR: CIS' Question to Dr. Rostama on her Study on the Impact of the Digital Environment on Copyright Legislation (Anubha Sinha; November 19, 2017).

►Wikipedia

Blog Entry

CIS-A2K signs MoU with Telangana Government (Manasa Rao; November 8, 2017).

►Openness

-----------------------------------

Internet Governance
-----------------------------------

►Privacy

Blog Entries

A Comparison of Legal and Regulatory Approaches to Cyber Security in India and the United Kingdom (Divij Joshi; edited by Elonnai Hickok; November 12, 2017).
Counter Comments on TRAI's Consultation Paper on Privacy, Security and Ownership of Data in Telecom Sector (Amber Sinha; November 23, 2017).

Participation in Event

BIS International Seminar on Internet of Things (Organized by BIS; November 15, 2017; India Habitat Centre, New Delhi). Amber Sinha attended the event.
Internet Universality Indicators for a Safe, Secure and Inclusive Cyberspace for Sustainable Development (Organized by UNESCO in collaboration with the Ministry of Electronics and IT, Government of India; UNESCO Conference Room, Chanakyapuri, New Delhi; November 17, 2017). Amber Sinha attended the event.

Roundtable on Data Integrity and Privacy (Organized by Observer Research Foundation; November 18, 2017). The round table discussion was chaired by Shri Baijayant Panda, Hon'ble Member of Parliament.

►Cyber Security

Blog Entry

Breach Notifications: A Step towards Cyber Security for Consumers and Citizens (Amelia Andersdotter; November 14, 2017).

Event Organized

Roundtable on Enhancing Indian Cyber Security through Multi-Stakeholder Cooperation (Indian Islamic Centre; Lodhi Road; New Delhi; November 4, 2017).
Open House on Security Practices in FinTech (Organized by CIS and Has Geek; November 17, 2017).

Participation in Event

Multinational Cyber Security Forum at University of Haifa (Organized by Center for Cyber, Law and Policy and University of Haifa in collaboration with the Hewlett Foundation Cyber Initiative; November 5 - 7, 2017). Sunil Abraham participated in the meeting held in Israel.
Global Commission on the Stability of Cyberspace (GCSC) (Organized by GCSC; November 21, 2017; New Delhi). Pranesh Prakash participated in the event.

-----------------------------------
Telecom
-----------------------------------

CIS is involved in promoting access and accessibility to telecommunications services and resources, and has provided inputs to ongoing policy discussions and consultation papers published by TRAI. It has prepared reports on unlicensed spectrum and accessibility of mobile phones for persons with disabilities and also works with the USOF to include funding projects for persons with disabilities in its mandate:

Article

Nobel Laureate Richard Thaler's Views On Auctions (Shyam Ponappa; Business Standard; November 1, 2017).

Submission

Comments on TRAI Consultation Paper on Promoting Local Telecom Equipment Manufacturing (Anubha Sinha; November 26, 2017).

Articles

Digital native: Rebellion by Google Doc (Nishant Shah; Indian Express; November 4, 2017)
Digital native: Let there be life (Nishant Shah; Indian Express; November 19, 2017).

-----------------------------------

About CIS
-----------------------------------
The Centre for Internet and Society (CIS) is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with disabilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, digital privacy, and cyber-security. The academic research at CIS seeks to understand the reconfigurations of social and cultural processes and structures as mediated through the internet and digital media technologies.

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Twitter: http://twitter.com/cis_india
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November 2012 Bulletin

praskrishna — 2013-01-06T13:59:11Z

Welcome to the newsletter of November 2012 from the Centre for Internet & Society (CIS). The present issue features an analysis of Section 66A of the IT Act by Pranesh Prakash, comments on the draft Science, Technology and Innovation Policy, an introduction to 12 mobile devices that we are researching as part of the Pervasive Technologies project, submissions of civil society in relation to the revision of International Telecommunication Regulations that are to take place at the ITU's World Conference on International Telecommunications in Dubai, updates from the Wikipedia community on Indic languages, and news and media coverage.

Jobs

CIS is seeking applications for the posts of Research Manager and Programme Officer – Internet Governance. To apply send your resume to sunil@cis-india.org.

Accessibility
India has an estimated 70 million disabled persons who are unable to read printed materials due to some form of physical, sensory, cognitive or other disability. The disabled need accessible content, devices and interfaces facilitated via copyright law and electronic accessibility policies:
Blog Entry Human Machine Interfaces: The History of an Uncertain Future (by Sharath Chandra Ram, November 30, 2012).
Event Participated Workshop on Making ICT and Mobile Phones Accessible for Persons with Disabilities in Nepal (organised by ITU, November 9, 2012). Nirmita Narasimhan was a speaker in the session "Introduction: ICT and Telecom Accessibility, Good Practices in Policy and Industry Initiatives".
Access to Knowledge
The Access to Knowledge programme addresses the harms caused to consumers, developing countries, human rights, and creativity/innovation from excessive regimes of copyright, patents, and other such monopolistic rights over knowledge:
WIPO Transcripts We are providing archival copies of the transcripts of the 25th session of the WIPO Standing Committee on Copyright and Related Rights held in Geneva from November 19 to 23, 2012: WIPO SCCR 25 Day 1, November 19, 2012 WIPO SCCR 25 Day 2, November 20, 2012 WIPO SCCR 25 Day 3, November 21, 2012 WIPO SCCR 25 Day 4, November 22, 2012 WIPO SCCR 25 Day 5, November 23, 2012
Comments Comments on the Broadcast Treaty and Exceptions and Limitations for Libraries and Archives (by Smitha Krishna Prasad, November 29, 2012). Comments on the Science, Technology and Innovation Policy (Draft) (by Snehashish Ghosh, submitted to the Ministry of Science and Technology, November 26, 2012).
Pervasive Technologies: Access to Knowledge in the Marketplace As a part of the Pervasive Technologies: Access to Knowledge in the Marketplace research project, CIS is researching upon 12 gray-market mobile devices to generate a better understanding of the intellectual property implications of the pervasive mobile technologies available in the Indian market: Workshop Report Exploring the Internals of Mobile Devices — Report from a One-day Workshop at TERI (by Jadine Lannon, November 30, 2012).
Blog Entries ICOMM2012: International Communications and Electronics Fair (by Jadine Lannon, November 14, 2012). Pervasive Mobile Technologies: Meet Our Mobile Devices! (by Jadine Lannon, November 30, 2012).
Upcoming Event 2012 Global Congress on Intellectual Property and the Public Interest (FGV Law School, Rio De Janeiro, Brazil, December 15 – 17, 2012).
Openness The 'Openness' programme critically examines alternatives to existing regimes of intellectual property rights, and transparency and accountability. Under this programme, we study Open Government Data, Open Access to Scholarly Literature, Open Access to Law, Open Content, Open Standards, and Free/Libre/Open Source Software:
Event Organised Autonomy, Access, Infrastructure and Future — A Discussion with C S Lakshmi (CIS, Bangalore, November 29, 2012). A video of the event is published. Art in the Open Source Age — A Talk by Gene Kogan (CIS, Bangalore, November 30, 2012).
Blog Entry Open Government Platform (by Neeta Verma, Alka Mishra and D.P. Mishra, Informatics Magazine, July 2012).
Event Participated Science Gallery Workshop @ Srishti (organised by Srishti School of Art, Design and Technology and Science Gallery at Trinity College Dublin, Srishti School of Art Design and Technology (N2 campus), Bangalore, November 23, 2012). Sunil Abraham participated in this event.
Access to Knowledge Programme Beginning from September 1, 2012, Wikimedia Foundation has awarded CIS a two-year grant of INR 26,000,000 to support and develop free knowledge in India. The A2K team consists of three members based in Delhi: Nitika Tandon, Subhashish Panigrahi and Noopur Raval. Program Manager, Shiju Alex left the organisation. November 16, 2012 was his last working day.
Events Organised Kolkata: Tasting the Sweetness of Wikipedia! (Kolkata, November 3, 2012). First Odia Wikipedia Education Program (Indian Institute of Mass Communication, Dhenkanal, November 8, 2012). Odia Wikipedia Workshop at AML (Academy of Media Learning, Bhubaneswar, November 10, 2012). A Wikipedia Mini-hackathon in Delhi (CIS, New Delhi, November 11, 2012). Wikipedia: State of Tech — A Talk by Erik Moeller (CIS, Bangalore, November 12, 2012). An Odia Wikipedia Workshop at KMBB (KMBB College, Bhubaneswar, November 19, 2012). Follow up to Wikipedia Introductory Session (Bharati Vidyapeeth, Delhi, November 19, 2012).
Events Participated Wikipedia Hackathon (organised by BITS, Hyderabad, October 25 – 27, 2012). Wikipedia Women's Workshop in Mumbai (by Noopur Raval, Vidyalankar Institute of Technology, Wadala, Mumbai, November 4, 2012).
News and Media Coverage ‘Some Indian laws could be challenging’ (Bangalore Mirror, November 15, 2012). A Report of the Odia Wikipedia Workshop held in KMBB College of Engineering, Bhubaneswar (Sambad, November 19, 2012). OdishaDiary conferred prestigious Odisha Youth Inspiration Award 2012 to Odia Wikipedia team (Orissa Diary, November 23, 2012). વિકિપીડિયા ગુજરાતી માં પણ છે (by Harish Kothari, Cybersafar, November 28, 2012).
Blog Entry Typing in Indic Languages from Mobiles made Easy! (by Subhashish Panigrahi, November 19, 2012).
HasGeek HasGeek creates discussion spaces for geeks and has organised conferences like the Fifth Elephant, Droidcon India 2011, Android Camp, etc. HasGeek is supported by CIS and works out from CIS office in Bengaluru. The following event was organised by HasGeek in the month of November: Droidcon India (November 2 and 3, 2012, MLR Convention Centre, Whitefield, Bangalore).
Internet Governance The Internet Governance programme conducts research around the various social, technical, and political underpinnings of global and national Internet governance, and includes online privacy, freedom of speech, and Internet governance mechanisms and processes:
Analysis of IT Act Breaking Down Section 66A of the IT Act (by Pranesh Prakash, November 25, 2012). Fixing India’s anarchic IT Act (by Pranesh Prakash, Livemint, November 28, 2012). Draft nonsense (by Pranesh Prakash, The Times of India, November 24, 2012).
Analysis of Justice AP Shah Report Q&A to the Report of the Group of Experts on Privacy (by Elonnai Hickok, November 9, 2012).
Comments / Submissions to ITU Statement of Civil Society Members in the "Best Bits" pre-IGF Meeting. CIS was one of the signatories of this submission made to the ITU. Submission on India's Draft Comments on Proposed Changes to the ITU's ITRs. CIS was one of the signatories along with Society for Knowledge Commons, Delhi Science Forum, Free Software Movement of India, Internet Democracy Project and Media for Change. Submission by Indian Civil Society Organisations on Future ITRs and Related Processes. CIS was one of the signatories of this submission in response to ITU’s call for public comments. Indian Government's Submission to ITU: We have put up the text of the submission made by the Government of India to the World Conference of International Telecommunications, Dubai on November 3, 2012.
Event Participated India Internet Governance Conference (organised by the Ministry of Communications & Information Technology, FICCI and Internet Society, October 4 -5, 2012). Pranesh Prakash made a presentation. CIS was one of the supporting organisations.
Blog Entries Arbitrary Arrests for Comment on Bal Thackeray's Death (by Pranesh Prakash, November 19, 2012). This was re-posted in Outlook (November 19, 2012), KAFILA (November 19, 2012), and Shail's Nest (November 20, 2012). DoT Blocks Domain Sites — But Reasons and Authority Unclear (by Smitha Krishna Prasad, November 21, 2012).
Upcoming Events Technology Culture and Events in South East Asia — A Presentation by Preetam Rai(CIS, Bangalore, Near Domlur Club and TERI Complex, December 18, 2012, 5.00 p.m. to 6.30 p.m.). DML Conference 2013 (Sheraton Chicago Hotel & Towers - Chicago, Illinois, March 14 – 16, 2012).
Internet Governance Forum Pranesh Prakash, Chinmayi Arun, Malavika Jayaram and Elonnai Hickok participated in the Internet Governance Forum held in Baku, Azerbaijan in the month of November 2012. In total, CIS spoke in 12 panels: Best Bits 2012 (organised by Best Bits, Baku, Azerbaijan November 3 and 4, 2012). Pranesh Prakash and Elonnai Hickok participated in this event. The Privatisation of Censorship: The Online Responsibility to Protect Free Expression (organized by Index on Censorship, Baku, Azerbaijan, November 5, 2012). Pranesh Prakash was a panelist. New Trends in Industry Self-Governance (organised by Oxford Internet Institute, University of Oxford, UK and Media Change & Innovation Division, IPMZ, University of Zurich, Switzerland and Nominet, UK, Baku, Azerbaijan, November 7, 2012 from 4.30 p.m. to 6.00 p.m). Pranesh Prakash was a panelist. Civil Rights in the Digital Age, about the Impact the Internet has on Civil Rights (organised by ECP on behalf of the IGF-NL, Baku, Azerbaijan, November 7, 2012, 4.30 p.m. to 6.00 p.m.). Malavika Jayaram was a panelist. Solutions for Enabling Cross-border Data Flows (co-organised by ICC BASIS and the Internet Society, Baku, Azerbaijan, November 7, 2012). Cloudy Jurisdiction: Addressing the thirst for Cloud Data in Domestic Legeal Processes (co-organised by Electronic Frontier Foundation (Peru) and University of Ottawa, Baku, Azerbaijan, November 7, 2012). What Frameworks for Cross-Border Online Communities and Services (hosted by the Internet & Jurisdiction Project, Baku, Azerbaijan, November 8, 2012). Chinmayi Arun was a panelist. Governing Identity on the Internet (co-organised by Brenden Kuerbis, Citizen Lab and Christine Runnegar, Internet Society, Baku, Azerbaijan, November 8, 2012, 11.00 a.m. to 12.30 p.m.). Malavika Jayaram was a panelist. Law Enforcement via Domain Names: Caveats to DNS Neutrality (organised by Hong Xue, Vivekanandan, Wei Mao and Leo Liu, Baku, Azerbaijan, November 8, 2012). Chinmayi Arun was a panelist. Who is Following Me: Tracking the Trackers (organised by Internet Society and the Council of Europe, Baku, Azerbaijan, November 8, 2012). Malavika Jayaram was a speaker at this event. National IG Mechanisms – Looking at Some Key Design Issues (Baku, Azerbaijan, November 8, 2012). Pranesh Prakash was a panelist. Steady Steps.....FOSS and the MDG's (organised by International Center For Free and Open Source Software and Free Software and Open Source Foundation for Africa, Baku, Azerbaijan, November 8, 2012). Pranesh Prakash was a panelist.
Event Participated Privacy in the Social Networked World (hosted by the Centre for Business Information Ethics, Meiji University, Tokyo, Japan, on behalf of the Asian Privacy Scholars Network, November 19 – 20, 2012). Elonnai Hickok spoke on Transparency and Privacy in India.
Featured in the Media Power to youth (The Hindustan Times, November 3, 2012). The article names Sunil Abraham and Lawrence Liang as some of the young people who are shaping the future. 25 Indians to watch (FT Magazine, November 16, 2012). Sunil Abraham is one among the 25 rising Indian stars to watch out for. Malavika Jayaram named a top lawyer for Internet and e-Commerce in India (WHO’s WHO LEGAL, November 20, 2012).
Media Coverage Information security policy on govt agenda (by Surabhi Agarwal, LiveMint, November 6, 2012). Sunil Abraham is quoted. Law yet to catch up with tech-enabled peeping toms (by Sandhya Soman & Pratiksha Ramkumar, Times of India, November 7, 2012). Sunil Abraham is quoted. India second in requesting user info: Google (by Karthik Subramaniam, Hindu, November 14, 2012). Pranesh Prakash is quoted. Post and be Damned (by Kavita Shanmugham, November 14, 2012). Pranesh Prakash is quoted. India second in keeping tabs on netizens (by Ishan Srivastava, The Times of India, November 15, 2012). India ranks second globally in accessing private details of users (thinkdigit, November 15, 2012). Pranesh Prakash is quoted. Google's 'Transparency Report' sketchy, inconclusive: Government (by Indu Nandakumar, Economic Times, November 17, 2012). Pranesh Prakash is quoted. Women Arrested in Mumbai for Complaining on Facebook (by Neha Thirani and Hari Kumar, New York Times, November 19, 2012). Girls arrested for Facebook post on Thackeray get bail (FirstPost, November 19, 2012). Arrest of girl over Thackeray FB update a clear misuse of Sec 295A (FirstPost, November 19, 2012). Pranesh Prakash is quoted. How to Steer Clear of India’s Strict Internet Laws (by Sangeeta Rajesh and Heather Timmons, New York Times, November 20, 2012). Internet users flay Mumbai girls' arrest over Facebook post (IBN Live, November 20, 2012). Pranesh Prakash is quoted. Arrests over Facebook posts: Why we’re on a dangerous slide (Venky Vembu, FirstPost, November 20, 2012). Pranesh Prakash is quoted. Girl's arrest draws flak on social media (The Times of India, November 20, 2012). Pranesh Prakash is quoted. India's Shame: World Reacts to FB Post Arrest (by Sonal Bhadoria, India Times, November 21, 2012). Pranesh Prakash is quoted. Indian government at second position after U.S.A for demanding user data from Google (WHDI Reviews, November 22, 2012). Pranesh Prakash is quoted. Indians Rank Second For Online Snooping (Indolink, November 23, 2012). Pranesh Prakash is quoted. Civil society & industry oppose India’s plans to modify ITRs (by Shalini Singh, The Hindu, November 23, 2012). Sunil Abraham is quoted. Amnesty International calls for review of 66A of IT act (by Nirmalya Behera, Business Standard, November 28, 2012). Thousands go online against 66A (by Apoorva Dutt, DNA, November 29, 2012). Pranesh Prakash is quoted. The flaw in cyber law (by S Ronendra Singh, Hindu Business Line, November 29, 2012). Sunil Abraham and Snehashish Ghosh are quoted. Govt tweaks enforcement of IT Act after spate of arrests (by Surabhi Agarwal, LiveMint, November 29, 2012). Pranesh Prakash is quoted. Yes, You Can Get Arrested for a Facebook Status Update Now (by David Wagner, Atlantic Wire, November 29, 2012). Pranesh Prakash is quoted. The real Sibal’s law: Resisting Section 66A is futile (by Lakshmi Chaudhry, FirstPost, November 30, 2012). Pranesh Prakash’s blog post on section 66A which was also published in Outlook is quoted.
Videos Women arrested for Facebook post: Did cops act under Sena pressure? (NDTV, November 19, 2012). YP Singh, Alyque Padamsee, Rohan Joshi, Karuna Nundy and Pranesh Prakash took part in a discussion about the arrest of two girls over a Facebook comment. The Last Word: Is there a need to review Information Technology Act? (CNN-IBN, November 20, 2012). Aryaman Sundaram, Pavan Duggal, Pranesh Prakash and Ravi Visvesvaraya Prasad took part in a discussion with Karan Thapar on section 66A of the IT Act. Interview with Pranesh Prakash (by Surabhi Agarwal, LiveMint, November 30, 2012).
Telecom While the potential for growth and returns exist for telecommunications in India, a range of issues need to be addressed. One aspect is more extensive rural coverage and the other is a countrywide access to broadband which is low. Both require effective and efficient use of networks and resources, including spectrum:
Building Knowledge and Capacity around Telecommunication Policy in India Ford Foundation has given a grant of USD 2,00,000 to CIS to build expertise in the area of telecommunications in India. The knowledge repository deals with these modules: Introduction to Telecommunications, Telecommunications Infrastructure and Technologies, Government of India Regulatory Framework for Telecom, Telecommunication and the Market, Universal Access and Accessibility, The International Telecommunications Union and other international bodies, Broadcasting, Emerging Topics and Way Forward. Dr. Surendra Pal, Satya N Gupta, Paranjoy Guha Thakurta, Payal Malik, Dr. Rakesh Mehrotra and Dr. Nadeem Akhtar are the expert reviewers.
The following are the new outputs: DoT — Its Powers and Responsibilities (by Snehashish Ghosh, November 30, 2012). Government Policy and Guidelines (by Snehashish Ghosh, November 30, 2012). TRAI Regulations (by Snehashish Ghosh, November 30, 2012). TRAI Telecommunication Tariff Orders (by Snehashish Ghosh, November 30, 2012).
Newspaper Columns Super WiFi & Shared Spectrum: A Time to Start Sharing (by Shyam Ponappa, Organizing India Blogspot on November 3, 2012 and Business Standard, November 1, 2012). Folly of Mandating Spectrum Auctions (by Jayna Kothari, Hindu Business Line, November 24, 2012).
Event Participated 2nd MPL Faculty Workshop (North Zone) on Teaching Public Policy, Media and Law (Central University, Rajasthan, November 1-2, 2012). Snehashish Ghosh made a presentation on "Building a Telecom Knowledge Repository."
Digital Natives Digital Natives with a Cause? examines the changing landscape of social change and political participation in light of the role that young people play through digital and Internet technologies, in emerging information societies. Consolidating knowledge from Asia, Africa and Latin America, it builds a global network of knowledge partners who critically engage with discourse on youth, technology and social change, and look at alternative practices and ideas in the Global South:
Interview Whose Change Is It Anyway? \| DML2013: As a preparation for the DML conference, Nishant Shah had an interview with Howard Rheingold, a cyberculture pioneer, social media innovator, and author of "Smart Mobs. Watch the video on YouTube.
About CIS CIS was registered as a society in Bangalore in 2008. As an independent, non-profit research organisation, it runs different policy research programmes such as Accessibility, Access to Knowledge, Openness, Internet Governance, and Telecom. The policy research programmes have resulted in outputs such as the e-Accessibility Policy Handbook for Persons with Disabilities with ITU and G3ict, and Digital Alternatives with a Cause?, Thinkathon Position Papers and the Digital Natives with a Cause? Report with Hivos, etc. We conducted policy research for the Ministry of Communications & Information Technology, Ministry of Human Resource Development, Ministry of Personnel, Public Grievances and Pensions, Ministry of Social Justice and Empowerment, etc., on WIPO Treaties, Copyright Bill, NIA Bill, etc. CIS is accredited as an observer at WIPO, and has given policy briefs to delegations from various countries, our Programme Manager, Nirmita Narasimhan won the National Award for Empowerment of Persons with Disabilities from the Government of India and also received the NIVH Excellence Award.
Follow us elsewhere Get short, timely messages from us on Twitter Join the CIS group on Facebook Visit us at http://cis-india.org
Support Us Please help us defend consumer / citizen rights on the Internet! Write a cheque in favour of ‘The Centre for Internet and Society’ and mail it to us at No. 194, 2nd ‘C’ Cross, Domlur, 2nd Stage, Bengaluru – 5600 71.
Request for Collaboration We invite researchers, practitioners, and theoreticians, both organisationally and as individuals, to collaboratively engage with Internet and society and improve our understanding of this new field. To discuss the research collaborations, write to Sunil Abraham, Executive Director, at sunil@cis-india.org or Nishant Shah, Director – Research, at nishant@cis-india.org

For more details visit https://cis-india.org/about/newsletters/november-2012-bulletin

Not Just Fancy Television

nishant — 2015-04-24T11:45:14Z

Nishant Shah reviews Ben Hammersley's book "64 Things You Need to Know for Then: How to Face the Digital Future Without Fear ", published by Hodder & Stoughton

The review was published in the Indian Express on December 8, 2012.

Let us begin by acknowledging that when the world was learning how to drive on the information highway, Ben Hammersley was out there, instructing us how to do it best. So it doesn’t surprise that 64 Things You Need to Know for Then: How to Face the Digital Future Without Fear, despite its untweetable title, is quite spot-on when it comes to describing our digital pasts, demystifying our interweb presents and preparing us for technosocial futures. Well-written, interspersed with illustrative anecdotes, reflective experiences and speculative ideas, the book looks at the good, the bad and the downright bizarre that the digital turn has introduced in our lives. Working through moments of nostalgia for things that have already become obsolete, and through experiences that morph even before we can comprehend them, Hammersley writes (or, as he suggests in his introduction — co-writes with hundreds of anonymous contributors) a book that is readable, for those seeking to understand how the digital world moves and those who want to remember their own role in shaping forgotten trends.

The book also attempts to answer some of the troublesome tensions in our understanding of our contemporary digital lives. Hammersley’s basic intention in writing the book is to show how technological shifts are not merely about changing usage patterns. It radically (and often dramatically) restructures our domains of life, language and labour. Older structures have become redundant and the new ones have not yet found their feet. There are many who attempt to think of the internet as a mere extension of older media practices. But as he says, “The internet is absolutely not just fancy television.” It is a technology that is reshaping everything we had understood about who we are and how we relate to the world around us.

However, Hammersley suggests, the ways in which the internet is rapidly transforming the world leads to a clear divide around technology literacy. The “technologically literate” are shaping the digital turn, experimenting and exploring the possibilities, but unable to fall back upon older structures of assurance to know whether the choices they are making are sustainable. At the same time, the “technologically illiterate” are still responsible for shaping a world that they are quickly losing track of.

This book clearly explains the technological, legal, cultural, social and economic shifts of the last 20 years, and how they foretell our futures, without complicating it with geeky discourses on code or theoretical bluster.

Hammersley also ensures that the book is not merely a glossary of terms. He has the most interesting anecdotes from around the world like Harry Potter fan-fiction and crowdsourced translations in Germany challenging intellectual property rights regimes, the Human Flesh Search Engines in China, which threaten to reinforce regressive mob politics while also enabling cultural vigilantes in our societies. He also goes beyond individual concerns and reflects on the larger political concerns of censorship, control and freedom, discussing with great lucidity, the complicated nuances of hacker groups like Anonymous, political effects of collectives like WikiLeaks, etc. It is an exciting mash-up of events that will make you smile at the audacity and irreverence of the players in the digital playground, but will also make you shiver as it lays bare the new authoritarian and violent regimes that emerge with digital technologies.

Instead of taking partisan positions about something as necessarily good or bad, Hammersley documents some of the practices, effects and affects of technology, to show how our world has changed. There is no explanation of why the list stops at 64 things. But it is a well curated list of social, cultural, economic and political concerns and provides a conversational account of the present and future, speculating, like an old friend on the living room couch on a Sunday afternoon.

The only criticism against Hammersley is that he is too dependent on the rules of the internet to explain the internet. The different laws that have evolved in computing and network theory, in the sociology of the Web and the economic analysis of information societies, are accepted too easily, and used as self-evident explanatory frameworks. But then, this is not a book pretending to argue for a new conceptual framework. It is a book that has set out to educate and entertain, slowly unfolding the fractured narratives of the Web from its military origins to its Arab Spring manifestations. Of the many books that are already flooding the market, trying to decode the Web, Hammersley’s list of 64 things is going to be at the top.

The writer is Director (Research), Centre for Internet and Society, Bangalore

For more details visit https://cis-india.org/digital-natives/blog/indian-express-december-8-2012-nishant-shah-not-just-fancy-television

Not a Goodbye; More a ‘Come Again’: Thoughts on being Research Director at a moment of transition

nishant — 2014-06-15T02:17:06Z

As I slowly make the news of my transition from being the Research Director at the Centre for Internet and Society, Bangalore, to taking up a professorship at the Leuphana University, Lueneburg, Germany, there is a question that I am often asked: “Are you going to start a new research centre?” And the answer, for the most part, is “No.”

Not because I don’t see the value of creating institutional spaces like these or that starting and running CIS has been anything short of a dream, but because I don’t how to. When I tell people I don’t know how CIS came into being, they suspect that I am being either facetious or dismissive. But I am not. If somebody asked me to write an Origin Story for CIS, I would be baffled – or probably sum it up by saying that it happened. There was the germ of an idea, a whole lot of people who responded to it, and like the great Tolkienian epic, it was a story that grew in its telling.

I was 27, when Sunil Abraham, the now Executive Director and I met together in New Delhi, to talk about what a research organisation that represents the public interest at the intersections of Internet & Society would look like. We spent three days in the Delhi heat, coming up with the most fantastic ideas about methods, structures and core areas of interest. It was one of those divine exercises where you build the template for your dream work and then, like a fairy-tale, we had incredible people who came and supported us to make that dream a reality. In six months of that first conversation – I had just turned 28 and was completing the last drafts of my Ph.D. dissertation – CIS got officially registered and with some of the most incredible people, who have been with us, both in their generous affective investment as well as in their intellectual and professional support, we kicked-off a research centre, that has become not only hard to ignore but also significantly important in bringing about scholarly and practice based research around the different facets of how the emergence and widespread reach of the Internet is changing the ways in which we become human, social and political in emerging information societies of the Global South.

In the 7 years since that first conversation started, I have learned so much from CIS and the networks that built around it, that it would be impossible to write an exhaustive account of it. However, as I now take up a new position at the CIS as a member of its board, and continue to collaborate with the on-the-ground teams intellectually, from my new position as a Professor, there are five things I want to dwell upon, more to remind myself of important lessons learned, but also as approaches that the new director and team might want to reference:

Research cannot be individually focused
One of the things that academic training does is that it promotes the idea of an individual researcher. We write, publish, seek grants and present our work, taking individual credit and building a body of work that is centred on us. True, we collaborate and we participate and we are opening up more distributed modes of learning and research, but at the end of the day, there is still an imagination of a research community that is built of individual scholars who work in a happy symbiosis and synthesis.

The biggest lesson I learned with the CIS was that research requires collectives – peers, supporters, and critics – that can help materialise a vision. Instead of trying to do ‘my’ research, it was the first time that I was enabling others’ research. I had a say in building the research vision, and establishing protocols of rigour and review, but to have a dream, and then to share it with others, so that it becomes a collective dream was an incredible experience. It was the beginning of a method that I hope informs all my work, where research methods are constantly going to accommodate for and be shaped by collective visions and approaches rather than just the individual as a lone warrior. More than anything else, it reassures us that we are not alone, either in our triumphs or our road-blocks, and it builds a community of thinkers that is more important than just the single authored outputs that we bring out.
Research requires infrastructure
Institutions are infrastructure. However, our jobs are so segregated, that we don’t always realise the incredible effort that goes into building such institutions and then making them work as efficient infrastructure to support research. It is very rare, in research publications that we thank our everyday office staff, the accounts team that processes the complicated bureaucracies of research funding, the programme managers who create networks and evaluation formats, or the numerous people who perform ‘non-research’ jobs so that we can do the research.

I had worked in project and programme manager positions before CIS. I had also worked as an independent researcher and consultant before that. But this was the first time I actually took the dual responsibility of not only initiating research but also providing the infrastructure for it. And I know that I am a wiser person for it. The intricate world of fund-raising, managing and developing networks, of implementing and monitoring research projects and contracts, and the need to constantly find sustainable options for the research programmes is something that requires an incredible amount of effort and resources. The researchers often are kept away from this world, or we often just ignore the intense quotidian activities that give us the privilege of doing our work, and my time with CIS taught me not only to appreciate this, but also to recognise these tasks as research.
All research must try and answer the ‘So What?’ question
Within academic circles, research has inherent value. We do have the freedom to develop new frameworks and ideas that might not have any immediate relevance and might in fact even fail without seeing the light of day. Academia is privileged because as long as we perform our pedagogic tasks, we have the space to experiment and often work on areas that might not benefit anybody outside the disciplines that we are located in.

At CIS, working at such close quarters with colleagues who are experts in policy and regulation, research became critical for me. It wasn’t research for research’s sake. It was research with a cause. At the same time, making the research relevant was not an exercise in dumbing it down so that it can be reduced to easy implementation. The effort required at making academic and intellectual research accessible, while still retaining its complexity has been a heady experience for me. Since CIS, I have tried to make sure that all research is able to answer the ‘So What?’ question, and every time, it has made the research more robust, more rigorous and having a greater audience and impact than it would otherwise have.
To be a research organisation is to be unafraid
One of the most fantastic things about being a young research organisations was that we were not afraid to voice our opinions and voice them loud. In the last 6 years, CIS has evolved into a strong voice that is not unanimous, but is still clear. We have had disagreements with established research and policy actors. We have critiqued decisions taken by policy and development institutions when we felt that they were flawed. We have provided a critical commentary to different instruments of law and regulation when necessary. We have challenged academic researchers in their methodology as well as in their disconnect from the ‘real world’. And we did it, because early on, the people who guided us, taught us, that research organisations have to be unafraid.

Unafraid, not just to ask tough questions of those outside, but also of asking tough questions internally. The team, as it has grown, has been a smorgasbord of disciplinary and stakeholder locations. We don’t necessarily speak the same language. We don’t also, agree on many critical points. But we never tried to be a consensus generation institute. Instead, we learned to coexist and even collaborate in our differences – it was something that external partners often had problems with. How can one set of people work towards critically opposing a phenomenon when others might actually write in favour of some of the aspects of that same phenomenon? How is it possible that some in the institute have great collaborations with a network that the others critique persistently in their work? These tensions, for me, have been generative and I hope that they continue, both in the institution but also in my future work.
Researchers are people too
This is one of the strangest things to realise, but it is a good lesson to remember. Academia and research work through abstractions. At some point, the researchers become names. They become only a body of work, a certain number of words. But dealing with researchers is to deal with human beings. We have to remember that researchers, while they are often driven and passionate and unable to extricate their lives from their work, do have lives and bodies and socialities that need to be managed. Institutions often get driven by matrices of measurement and politics of promotion and evaluation, at the neglect of the people who actually build it. The constant push at CIS was to recognise that we are all too human in our everyday lives. And to build work environments, relationships and spaces that nurture the people we work with is the primary responsibility of all research.

These points are probably too vague, but this blog post is already too long. I just wanted to take this opportunity to write some ‘Notes to the self’ about things that have been the most important to me in being the co-founder and Research Director at the Centre for Internet and Society. And now, it is time for me to move on. I want to place myself in an academic setting where I learn, I get some headspace to think and write, and do the one thing that I enjoy the most – teach. Starting 1st October 2014[*] I am stepping down as the Research Director and taking up a professorship in a new and exciting university, designing courses and research agendas at the intersections of internet studies, media studies, culture studies and aesthetic studies, bringing together some of my most passionate areas of interest. However, I continue to be interested and invested in CIS’ institutional growth. I shall be a part of the search committee as we invite a new Research Director in the Bangalore office, I shall be a part of the Board that governs the CIS, and I shall always think of CIS as my home, continuing mentoring and implementing existing collaborations but also building more, especially towards the pedagogic and knowledge production side of things.

When the final decisions about this transition were made last week, I had thought I would be emotional and heart broken. Instead, I only feel excited. I have a wonderful set of colleagues in Bangalore, and they, in turn, are at the centre of networks of support, love, empathy and trust. CIS will benefit from having a new Research Director who will bring new visions, new methods, new processes and infrastructure to the table, and I hope that as my own academic career grows, I shall find myself returning to CIS in different capacities and roles, both for what I could contribute to it, but also for what I continue to learn from the rich range and variety of activities that it anchors.

[*].For me, this is not a goodbye, but just a change in roles at the CIS. I will continue to use my CIS credentials and email address, and will be found on the existing contact details there for any queries or interactions with and on behalf of the CIS. So no need to change your address books, just yet.

For more details visit https://cis-india.org/raw/not-a-goodbye-more-a-come-again

Noopur Raval and Rajendra Jadhav - Power Chronography of Food-Delivery Work

Noopur Raval and Rajendra Jadhav — 2020-05-19T06:33:39Z

Working in the gig-economy has been associated with economic vulnerabilities. However, there are also moral and affective vulnerabilities as workers find their worth measured everyday by their performance of—and at—work and in every interaction and movement. This essay by Noopur Raval and Rajendra Jadhav is the fourth among a series of writings by researchers associated with the 'Mapping Digital Labour in India' project at the CIS, supported by the Azim Premji University, that were published on the Platypus blog of the Committee on the Anthropology of Science, Technology, and Computing (CASTAC).

Originally published by the Platypus blog of CASTAC on August 15, 2019.

The ethnographic research was conducted by Rajendra and this short essay was collaboratively produced by the field researcher and Noopur (co-PI). The accompanying audio recording has been produced by Noopur.

Summary of the essay in Hindi: Audio (YouTube) and Transcript (text)

This post presents the observations around the design of temporality within app-based food-delivery platforms in India. It draws on semi-structured interviews by field-researcher Rajendra and his time spent “hanging out” with food-delivery workers who are also often referred to as “hunger saviors” and “partners” in the platform ecosystem in India. Like in the earlier post by Simiran Lalvani on food-delivery workers in Mumbai, we also observed that app-based work was structured and monitored along similar lines. However, in this post, we go into a detailed description of how work-time and temporality of work are configured in order to fulfill the promises that app companies make to customers in urban India. Before such app-based services came into existence, there were some popular claims around delivery-time (“30 minutes or free pizza” by Domino’s) but the entire process of food preparation, travel and delivery had not been made as transparent and quantified in a granular way as they are now through popular apps such as Swiggy, Zomato and UberEats. While such companies exist in the other parts of the world and make the promise of “anytime work” to potential workers, as we observed during fieldwork, app-based food delivery-work is anything but flexible. People could indeed start working at any time of the day, but it had real consequences to earn a living wage. While they were free to logout or switch off their app also at their convenience, they would be constantly nudged in the form of calls by warehouse managers as well as through text messages telling them how they were missing out on earnings. It is also important to note that, in India especially, food-delivery as a standardized form of work, exists in a regulatory grey space. In that sense, there is not a lot of clarity on the maximum limit of working hours in a day and in a week. In the following sections, I provide details about how work is structured temporally in this system.

Shift-based Work

When Rajendra spoke to workers in the Delhi-NCR region, they reported that they could choose to work different kinds of shifts like part-time (8 AM – 3 PM or 7 PM – 12 AM), full-time (11 AM -11 PM) or ultra full-time (7 AM -11 PM). While workers could pick their timings or slots on weekdays, it was mandatory to work on the weekends. As mentioned earlier, while companies claimed that riders could log in and out at any time of the day, their pay depended on the number of deliveries they make and the hours they worked. But it’s not that simple. It is not just the wholly quantified units (an hour, a day) that become exigent and overbearing; it was in fact how these rules demanded high levels of alertness and care from the workers. Any kind of carelessness, not paying attention (to time, text message announcements) could be detrimental to claiming pay for the work they had done already. For instance, like a worker described, if he even logged out a minute before the end of the shift, he would lose out on his incentive. Another worker added,

If you log off even five minutes before eleven (pm), a call comes from the company and they ask you to log back in immediately.

In such cases, those managing the backend systems even make these calls to shield workers from the eventuality of losing pay and the hassle of resolving disputed payments later by simply urging and pushing workers to stay on-time and online. In that sense, there is not only an expectation of punctuality and always being-on as a desirable thing, but it is also imperative for the workers to meet these expectations while they interact with the app itself.

Sticker provided by a food-delivery platform to promote its brand. Source: Noopur Raval, author.

Time of Eating, Time of Sleeping

Typically, restaurants and food businesses in Indian cities are heavily regulated, especially in terms of closing times. While these rules differ for each city, in and around Delhi, restaurants are expected to close down by 10 pm, and those that seek to remain open for longer need special permissions. With the arrival of app-based delivery companies, the time of food production and consumption has stretched. Also, with the right kinds of permits, cloud kitchens and home-based producers are also allowed to operate through these platforms, thus making multiple food choices and cuisines available until as late as 4 am in the morning. Whose consumption needs are being serviced at these late hours is a question beyond the scope of this post, but it also means that there is opportunity/compulsion for workers to stay up late at night, making deliveries. Not surprisingly, it is also often these late-night shifts that are better incentivized, not just money-wise but also because there is less traffic at night (a constant source of stress in day-time shifts). As other studies have also noted, platform companies, especially food-delivery services that mostly engage bike and scooter riders (Lee et al. 2016) globally, enforce this cruel temporal inversion where being a service-worker in this economy also means working on others’ (customers’) time of leisure and/or comfort. Especially in Delhi, where the winters get brutally cold, ironically, the profitability of delivering hot food increases. However, it is not that straightforward. One worker Rajendra spoke to in March (springtime) explained,

I am not going to work with any of the food delivery company from April onwards because of the hot summer in Delhi, it is very difficult to ride in a day time of summer.

Temporary Work

Temporariness is the dominant temporal fate of gig-work at-large—workers in our study (food-delivery as well as ride-hailing) often insisted how gig-work was only temporary until they could become business-owners, find a better job, or fund their education and so on. However, as we observed in food-delivery work, there was also a lot of seasonal movement of workers, a reminder of the contextual, ecological and urban migration continuities that inform, support and shape who comes to the reserve force/waiting zone of gig-work. In classic labour terms, the push and pull factors that move people out of agricultural labour or other kinds of work must be studied with an eye to new forms of easy-entry jobs such as gig-work. On the other hand, there were also other considerations on time such as responsibilities and social obligations to family that made food-delivery work (fast paced, inhering a certain amount of recklessness and the willingness to put oneself at risk) less attractive to some (older men and women with a family) and more to some others (younger single men). This made us think of the way in which Sarah Sharma (2011) emphasizes temporal power over speed discourses (she offers the term ‘power-chronography’) where, the ways in which food-delivery work is temporally arranged, distributed and rewarded, privileges certain actors (the customers but also some kinds of workers) over others in the city’s labour market.

References

Lee, Do J., et al. “Delivering (in) justice: Food delivery cyclists in New York City.” Bicycle Justice and Urban Transformation. Routledge, 2016. 114-129.

Sharma, Sarah. “It changes space and time: introducing power-chronography.” Communication Matters: Materialist Approaches to Media, Mobility and Networks (2011): 66-77.

For more details visit https://cis-india.org/raw/noopur-raval-rajendra-jadhav-power-chronography-of-food-delivery-work

New Modes and Sites of Humanities Practice

sneha-pp — 2016-06-30T04:45:25Z

An extended survey of digital initiatives in arts and humanities practices in India was undertaken during the last year. Provocatively called 'mapping digital humanities in India', this enquiry began with the term 'digital humanities' itself, as a 'found' name for which one needs to excavate some meaning, context, and location in India at the present moment. Instead of importing this term to describe practices taking place in this country - especially when the term itself is relatively unstable and undefined even in the Anglo-American context - what I chose to do was to take a few steps back, and outline a few questions/conflicts that the digital practitioners in arts and humanities disciplines are grappling with. The final report of this study will be published serially. This is the sixth among seven sections.

Sections

01. Digital Humanities in India?

02. A Question of Digital Humanities

03. Reading from a Distance – Data as Text

04. The Infrastructure Turn in the Humanities

05. Living in the Archival Moment

06. New Modes and Sites of Humanities Practice

07. Digital Humanities in India – Concluding Thoughts

Introduction

From a brief exploration of the problem of new objects and methods of research in the digital context, we have come to or rather returned to the problem of location or contextualising DH, and whether it may be called a field or discipline in itself, in India. As the previous sections may have illustrated, most of the prominent initiatives around DH in India have largely been within the university context, or have at least focused around the university as the centre of the processes of knowledge production, and emphasise a move away from more traditional ways of doing humanities, and at a larger level the more established and disciplinary modes of knowledge formation. In the context of pedagogy, DH seems to be developing in a very specific role, which is that of training in a certain set of skills and topics, which the existing disciplines have so far not been able to provide or even accommodate. These include tools for working with digitisation processes, digital archives, and the use of computational methods in the study of cultural artifacts. Thus processes such as topic modelling, data visualisation, cultural analytics, sentiment analysis and several more become increasingly prominent in discussions about DH. The university or more specifically the traditional classroom offers a particular kind of teaching-learning experience which may not always have within its ambit the necessary resources or strategies to foster new methods of knowledge production, and a lot of DH work has been posited as trying to plug knowledge gaps in precisely this area.

Wikipedia and internet-based sources of information are entering classrooms with the proliferation of gadgets and tools, and with this there is a tendency towards adopting a more open, participatory and customised model of learning based on collaboration. DH has been characterised by many as a space, or method that intervenes in the traditional ‘hierarchies of expertise’ (Davidson and Goldberg, 2010) – not only in terms of people, but also spaces, methods and objects of learning - to present a significant ‘alternative’ that is now slowly becoming more mainstream. A rather direct example of this in the global discourse on DH is the growth of a number of ‘alt- academics’ [1]: people with training in the humanities who now inhabit what earlier seemed to be a rather nebulous space between academics and an array of practices in computing, art and community development among many others. But it is the in-between, or the liminal space that holds the potential for new kinds of knowledge to be generated. The connotations of this notion however are many and problematic, as seen particularly in the emphasis on new kinds of skills or competences that are now required to inhabit such a space, as also the narrative of loss of certain critical skills that are part of the disciplinary method and the resistance from certain quarters within the university to acknowledge such a trend. Conversely, it is also reflective of how certain kinds of skills in writing, reading, visualisation and curation have now become essential and therefore visible. While the DH discourse in India has developed mostly within the university space, given its multidisciplinary interests and methods, it is often seen as bearing potential in terms of working outside the academic norm. Through an examination of changes in teaching-learning methods, creative and critical practices that come about with the adoption of the digital, it may be useful to explore whether it indeed opens up such alternate modes of humanities practice and how it informs the way we do DH in India; as practitioners, researchers, students, teachers or the lay person. The growth of the internet and digital tools and technologies has led to many changes in teaching-learning practices, and engendered new methods and forms of humanities practice, all of which may now be found within the university or academic space. It is therefore imperative to examine these new modes of research and practice, to arrive a better understanding of the changes in and possibilities available for humanities work after the digital. The notion of the ‘alternate’ is also an important concern here, and the emergence of these new modes of humanities practice help unpack and understand this term better.

Technology in the Classroom

This state of being within and to a certain extent outside of a certain predominant discourse is a peculiar one with several possibilities, and DH, owing to its interdisciplinary content and methods, seems to be a suitable space to foster new and alternate knowledge-making practices. India is also still a multi-layered technological space very much in a moment of transition, and the debates remain largely confined to the English and History departments and to some extent library and archival spaces. Outside of the university circle however, there are a number of initiatives, such as online archival efforts, media, art and design practices and research, where one may see DH–related work being done. What remains an important part of the discourse in the context of the university is the access to and a more substantial and critical engagement with technology in the classroom.

The use of technology in education has grown by leaps and bounds in the last decade or so in India, as evidenced by the number of initiatives taken to introduce ICTs in the classroom [2]. However, the digital divide still persists, as a result of which many initiatives come with problems of their own, the most important being the lack of connection among practice, content and pedagogy [3]. Vikram Vincent, a doctoral scholar in the Interdisciplinary Program in Educational Technology, Indian Institute of Technology, Mumbai, attributes this to a problem of understanding technology itself and what it can do for learning. He looks at technology as an extension of the human body and not something alien to it. Over the course of his research, he has found that the prevalent attitude to the use of technology in the classroom, particularly in early ICTs in education projects, has been more techno-centric rather than learner-centric, which is not the most effective approach [4]. Technology has always been around in some form or the other, from drawing on walls to the blackboard to now the smart board; it has always been in the classroom. How you choose to use it determines the outcomes, and one needs to ensure that the learning environment evolves with the new technology that is introduced, because it does not happen automatically but over a period of time.

The Wikipedia India Education programme pilot project, implemented in Pune in 2011 is an example of the number of challenges that the introduction of a new technology in the classroom brought forth, in terms of skills, content and pedagogy [5]. The need to focus on the educational component of the technology, the improvement of skills of the learner in writing, research and communication, rather than on the tool itself has been an important learning from the programme, even as it continues in a different university today. As Vincent adds further, the problem arises with looking at technology as a disruptive element or merely a tool to aid learning, which prevents institutions from envisioning a more holistic model of learning that takes some amount of time and effort. This also requires the appropriate stimulus and other conditions such as training of teachers, access to resources and training in certain required skills, addressing barriers of language and so forth, which is a feature of some programmes, such as the IT @ school in Kerala which have seen a measure of success [6]. Vincent further mentions examples of programmes he has been part of, some of them under the MHRD-NMEICT initiative which focussed on the teaching-learning process rather than the technology itself, key to which is building teacher capacity to use new and already available resources better [7]. These would be crucial steps to take before envisioning a model of teaching-learning that is premised largely on digital technologies and the internet.

While educational technology is a separate field in itself which looks at better interactions between teaching-learning practices and technology [8], it does form part of the context, or landscape in India within which DH would perhaps develop as a discipline, practice or a pedagogic approach.

Another predominant discourse that informs DH is that of Information Communication Technologies for Development (ICT4D) which is often used as a rather broad, catch-all term, and has been variously defined and used by different groups and stakeholders across domains (Saith et al, 2008). ICT4D is premised largely around the question of access, and seeks to bridge the digital divide in terms of knowledge, resources, people and infrastructure, among other things. This has also been an intensely debated term, given its social and political implications, particularly in the manner in which it informs a larger discourse on development, technology and globalisation in the global South.(Sundaram, 2005) It is important to understand whether DH has been posited as making an intervention into these prevailing systems of knowledge – so that the mode of understanding both technology and the humanities, and the interaction between the two domains (assuming that they are separate) undergoes a significant change. What then goes into promoting more institutional stability for DH, in other words, in teaching and learning it – will be a question to contend with in the years to come, as more universities take to incubating research around digital technologies and related components and incorporating this into the existing curricula.

Towards a Digital Pedagogy

Dr. Abhijit Roy, Assistant Professor at the Department of Media, Communication and Culture, Jadavpur University is positive about the changes he sees in pedagogy and research with the advent of digital technologies. According to him, while a media or film studies department would be close to the concerns of DH, and use some form of digital technology such as video clips or blogs as part of coursework, it is particularly important to see what change it has brought about in traditional humanities disciplines like History and languages. While some of these changes are elementary, such as the use of digital technologies in classroom teaching and learning exercises, it is in the practice of research that he sees a vast change now. Many researchers, many of his students also, have found this a useful part of the research process, through the use of blogs and social media and the possibilities to publish and engage in discussions with other researchers through platforms and tools like Academia or Scalar [9]. It not only makes the process more transparent, but also encourages an ethos of constant sharing, dissemination and a network of usage and storage online. This has transformed the way research and pedagogy can be imagined now, and opened up several possibilities for teaching-learning practices.

It is in realising this potential for new research and pedagogical models that universities have slowly begun to adopt digital technologies, but the institutional efforts at building curricula specifically around DH-related concerns have been few, with the prominent ones in India being the courses at Jadavpur University and Presidency University in Kolkata, and more recently Srishti School of Arts, Design and Technology in Bangalore. The change is recent, as several researchers have pointed out. There have always been concerns about privacy and regulation of content, whether on a university archive or its network. The enthusiasm towards ‘anything digital is good’ is relatively new, and comes from a larger (and sometimes rather utopian) development discourse focussed around modernity and technology. Curricularisation comes with its own issues too, and they stem largely from the fact that one is still unable to understand fully the nature of the digital and its facets - we also inhabit a time when there is a transition from analogue to digital, and both modes exist simultaneously - but the rate of change is faster with the digital than with other domains of knowledge, so much so that the curricula developed may often seem provisional or arcane, which makes it doubly challenging to demonstrate its various facets in practice, particularly in the classroom. A useful distinction would be between DH being brought in as a problem-solving approach to address the extant issues of the humanities, thus also seen as threat to the disciplines themselves, but to see if it has its own epistemological concerns which may be related to but also distinct from the humanities - in short to help us ask new questions, or provide new ways of asking old ones.

The development of courses on DH in three universities in India, and the manner in which the field has been ‘curricularised’ so to say, would be an indication of its specific academic concerns in the Indian context, and the disciplinary challenges and questions that it may throw up for the teaching-learning process. Expectedly, the three courses mobilise a set of resources and expertise that the schools have built over the course of many years. In doing so they also foray into areas that existing humanities courses at the university may not have explored enough, within their own disciplinary framework. For example the course on Digital Humanities and Cultural Informatics at Jadavpur University [10] comprises of components on software studies and digital music preservation, building on work done at the large archives at the School of Cultural Texts and Records. Similarly, the course at Presidency University [11] has components on storytelling in digital media through video games, while the course at Srishti [12] has a focus on design practice and critical making amongst other interests. The courses therefore follow a decidedly interdisciplinary framework, which no doubt interesting, also makes curriculum development and course assessment a challenge. While the ‘digital’ aspect of ‘DH’ forms a significant part of these explorations, the manner in which it is being studied is an important point of focus – whether as a condition, space, concept or object, rather than just a set of tools and methods that facilitate the enquiry of the humanities. Digitisation significantly alters the cultural artifact, and there is a need to understand and theorise this digital object better. As Padmini Ray Murray points out, the digital is one way to mediate the material object, particularly those that are not textual, since that kind of experiential access can only be provided by the digital, especially in the case of archival objects. A critical understanding of the digital needs to therefore be a key aspect of such an enquiry in DH.

Alternate Spaces of Humanities Practice

While these are the developments within academia or the university space, there are a number of spaces outside this circle that have also been asking similar questions, and producing new kinds of scholarship and research around these ideas. The Indiancine.ma and Pad.ma archives have not only served as rich repository of material on film and video, used by scholars and film enthusiasts alike, but also as a pedagogic tool in spaces like the Media Lab at Jadavpur University. Through an innovative fellowship programme, Pad.ma has supported research and film making using the archive as a platform. An interesting example here would be a documentary film on power plants in Chhattisgarh made by Sunil Kumar. Available as a film treatment/script on Pad.ma, Kumar’s work is based on research in mainly two districts of Chhattisgarh, where he met and spoke with people, collected documents and shot several hours of video, which he then published in the form of 80 footage series on Pad.ma [13]. There are several other examples on Pad.ma, such as the video-art project on the Radia tapes, and the work on "perfume arts" in Bangalore [14]. The Sound and Picture Archives for Research on Women (SPARROW) through its workshops on oral and visual history has tried to engage with the more pedagogic aspects of the archive [15]. While the possibilities are many, the uptake of such platforms in universities has been slow, due to issues that range from lack of internet connectivity to a discomfort or unfamiliarity with the internet and other kinds of technology. This eventually relegates initiatives like these to the space of an alternate, extracurricular or outlier, even though they seem to be asking the same questions as the mainstream institutions and doing similar work.

What this also refers to is the space for new modes of knowledge production that an increased interaction with digital and internet technologies now engenders or even brings to the fore in already existing practices. With these however, also come the questions about the legitimacy of these forms and methods of knowledge production, as seen in the rather polarised positions around DH in its global discourse. The Wikipedia is one example of this, and illustrates some of the core concerns of and about DH as it calls into question notions about authorship, expertise and established models of pedagogy and learning. Lawrence Liang (2011) describes this as a larger conflict over the authority of knowledge, the origins of which he locates in the history of the book, and specifically in the print revolution and pre-print cultures of the 15th -18th centuries. He likens the debate over Wikipedia’s credibility, or more broadly over technologies of collaborative knowledge production ushered in by the Internet to similar phenomena seen before in early print culture and how it contributed to the construction and articulation of the idea of authority itself. He says:

The authority of knowledge is often spoken of in a value-neutral and ahistorical manner. It would therefore be useful to situate authority in history, where it is not seen to be an inherent quality but a transitive one 6 located in specific technological changes. For instance, there is often an unstated assumption about the stability of the book as an object of knowledge, but the technology of print originally raised a host of questions about authority. In the same way, the domain of digital collaborative knowledge production raises a set of questions and concerns today, such as the difference between the expert and the amateur, as well as between forms of production: digital versus paper and collaborative versus singular author modes of knowledge production. Can we impose the same questions that emerged over the centuries in the case of print to a technology that is barely ten years old?

He further goes on to elaborate that the question of the authority of knowledge should ideally be located within a larger ‘knowledge apparatus’, comprising of certain technologies and practices, (in this case that of reading, writing, editing, compilation, classification and creative appropriations) which help inflate the definitions of authority and knowledge even more.

The above argument throws into sharp relief the notion of the ‘alternate’–often posited as the outlier or a vantage point, or even as being in resistance to a certain dominant discourse or body of knowledge. While resistance itself is discursive; the ‘alternate’ has also always existed in various forms, such as the pre-print cultures illustrated in the argument above, and particularly in India where several kinds of prominent practices and occupations are but alternatives - from alternative medicine to education - to the already established or mainstream system in place. As mentioned earlier, these practices may just be increasingly visible and acknowledged now. The attempts to subsume these alternate practices under a unifying term such as DH, which began as and may perhaps have been relegated to the status of a sub-culture for long, within academia then seem to be one way of trying to circumvent the authority of knowledge question.

Humanities and Technology: A Twinned History

Another factor in this reduced visibility of the alternate and now re-emergence is the invisible ‘technologised’ history of the humanities, which prompts us to rethink the separation between the humanities and technology as mutually exclusive domains. Therefore by extension then, the term DH itself may be a misnomer or yet another creative re-appropriation of various knowledge practices already in existence. David Berry (2012) in his essay on the computational turn speaks of possibilities that computationality, and specifically new software and code offer in terms of unifying multiple kinds of knowledge in the university. He says that:

In trying to understand the digital humanities our first step might be to problematize computationality, so that we are able to think critically about how knowledge in the 21st century is transformed into information through computational techniques, particularly within software. It is interesting that at a time when the idea of the university is itself under serious rethinking and renegotiation, digital technologies are transforming our ability to use and understand information outside of these traditional knowledge structures. This is connected to wider challenges to the traditional narratives that served as unifying ideas for the university and, with their decline, has led to difficulty in justifying and legitimating the postmodern university vis-à-vis government funding. (5)

Berry therefore indicates that this turn towards computationality is the result of an emerging need to demonstrate the relevance of the university structure to processes of knowledge production, therefore reiterating the ‘crisis’ argument. The notion of the postmodern university has been examined in detail by Bill Readings, who Berry quotes in his paper. Readings (1997) is sceptical of the term postmodern, preferring instead the idea of a post historical university, which is divested from the notion of the nation-state and further culture as a unifying idea, and is moving towards a notion of excellence that he sees as techno-bureaucratic, a result of several factors including globalisation and the fact that processes of knowledge production and institutionalisation are no longer centred around a liberal subject. If the demonstrated project of the university has changed, the emergence of such new discourse, and specifically concepts and terms such as the ‘alt – academy’ has relevance to how one may now imagine new spaces, objects, processes and figures of knowledge itself.

The significance of the university system to knowledge production has been a recurring point of much debate and discussion in India. Although not explicitly stated as a crisis in humanities by the people interviewed, there are problems of content, pedagogy, infrastructure, and vision that continue to plague higher education at large [16], and very often technological fixes are seen as a solution to these, in some part due to the imagination of a techno-democracy as described in the introduction to this report. As Berry points out then, computationality is a promise, or possibility to do things differently, which is then also inherently assumed to be a way of doing things better. The computational possibilities of DH still need to be explored, but how much of these contribute qualitatively to addressing or even furthering certain disciplinary concerns, still remains an open question. As Jan and Sebastian point out from their experience of working on Indiancine.ma and Pad.ma, the computational aspects of the archives are still to be developed, as there are still restrictions in terms of speed and feasibility (see chapter on infrastructure [17]); the kind of new questions it produces for cinema studies at large will remain a contention. Further, as Padmini Ray Murray observes, drawing on archival material, or data to develop new computational hypotheses would be a direction to work towards, as not much work has been done in this respect in India (See chapter on archives [18]). The challenges with computationality then demand, as Berry argues, a more critical exploration of the term itself, and in fact can be extended to a critical analysis of the state of digitality more broadly.

Final Notes

The problems with the crisis in the humanities and the contribution of technology to these changes could be located to this change in what has traditionally been seen as the space of culture and reason, which has now moved on to something else, a notion of excellence in Readings’ example, thereby changing the questions at the centre as well. This is perhaps the underlying challenge to the ontological and epistemological stake in the field. At best then DH may be seen as the result of a set of changes in the last couple of decades, the advancements in technology being at the forefront of them, whereby certain new and alternative modes of humanities practice have been brought to the foreground, but have also challenged the manner in which we asked questions before to a certain extent. As the field gains institutional stability, it remains to be seen what the new areas of enquiry that emerge shall then be in the years to come. Some of the questions or points or focus that open up are as follows:

The role of extra-institutional/non-academic or alternate spaces in humanities practice, and in producing and creating new kinds of knowledge.
The increased visibility of new objects and methods within informal and marginal spaces of knowledge production. This demands different, and often innovative methods of enquiry, and whether they alter disciplinary modes of humanities practice and research.
The notion of a moving away from established modes of humanities practice, research and scholarship (therefore the question of a ‘crisis’) which would open up a larger debate around the authority of knowledge.
The ontological and epistemological stake of DH, in short the kinds of new questions it enables us to ask.

As important and visible as the idea of the alternate is in DH, it also presents the mainstream itself as fractured space that imbibes several contradictions of the practices in question, which cannot be confined to these watertight silos of formal/informal, academic or creative. Nevertheless, the mainstream spaces remain crucial for widening and deepening creative digital practice and research in arts and humanities disciplines, and will be the spaces to watch to understand the development of a substantive DH discourse in India.

Endnotes

[1] For more on this see: Nowviskie, Bethany, (Ed.) Alternative Academic Careers for Humanities Scholars, July 2011, http://mediacommons.futureofthebook.org/alt-ac/cluster/alternative-academic-careers-humanities-scholars, last accessed December 23, 2015.

[2] The largest and most ambitious has been the Ministry of Human Resources and Development’s National Mission in Education through ICT programme (NMEICT), started in 2009. See: http://mhrd.gov.in/technology-enabled-learning-0 Last accessed December 23, 2015.

[3] To stay with the example of the NMEICT, an evaluation of the programme pointed out several challenges to technology-enabled learning, namely in the areas of connectivity, content, and pedagogy. See http://www.sakshat.ac.in/Document/NMEICT_Evaluation_Report.pdf. Last accessed December 23, 2015.

[4] For more see this position paper by the NCERT on education technology in India: http://www.ncert.nic.in/new_ncert/ncert/rightside/links/pdf/focus_group/educational_technology.pdf. Last accessed December 23, 2015.

[5] See an evaluation report on the programme by Tory Read: http://oceanwork.com/portfolio/wikipedia-education-program-reputation-management/. Last accessed December 23, 2015.

[6] See: http://education.kerala.gov.in/index.php?option=com_content&view=article&id=51&Itemid=59. Last accessed December 23, 2015.

[7] For more on these projects see: http://www.et.iitb.ac.in/sanket/?p=87. Last accessed December 23, 2015.

[8] See: Spector, J. Michael. Fundamentals of Educational Technology: Integrative Approaches and Interdisciplinary Perspectives. New York: Routledge, 2015; and Toru Iiyoshi and M.S. Vijay Kumar. (Eds.) Opening up Education. Massachusetts: MIT Press, 2008, https://mitpress.mit.edu/sites/default/files/titles/content/9780262515016_Open_Access_Edition.pdf. Also see: http://ciet.nic.in/. Last accessed December 23, 2015.

[9] See: https://www.academia.edu/ and http://scalar.usc.edu/scalar/. Last accessed December 23, 2015.

[10] See: https://sctrdhci.wordpress.com/. Last accessed December 12, 2015.

[11] See: http://dhgenedpresi.blogspot.in/2014/01/welcome-to-digital-humanities-presidency.html. Last accessed December 12, 2015.

[12] See: http://srishti.ac.in/programs/pg-program-ma-in-digital-humanities. Last accessed December 12, 2015.

[13] See: http://pad.ma/texts/sunil_kumar:Future_Power_Plants_in_Chhattisgarh:_a_Documentary_Film_Treatment_%2F_Script. Last accessed December 12, 2015

[14] See: http://pad.ma/texts Last accessed December 12, 2015.

[15] See: http://www.sparrowonline.org/.

[16] See the report of 'The Committee to Advise on Renovation and Rejuvenation of Higher Education: by the Ministry of Human Resources and Development: http://mhrd.gov.in/sites/upload_files/mhrd/files/document-reports/YPC-Report.pdf; and Roy, Kum Kum, "Decoding 'New Education Policy,'" Economic and Political Weekly, Vol. 50, Issue No. 19, May 09, 2015, http://www.epw.in/journal/2015/19/web-exclusives/decoding-new-education-policy.html, last accessed December 23, 2015.

[17] See: http://cis-india.org/raw/the-infrastructure-turn-in-the-humanities.

[18] See: http://cis-india.org/raw/living-in-the-archival-moment.

References

Berry, D.M. "The Computational Turn." Culture Machine. Vol 12, 2012 http://www.culturemachine.net/index.php/cm/article/viewArticle/440. Last Accessed April 12, 2016.

Davidson, Cathy N and David Theo. Goldberg. The Future of Thinking: Learning Institutions in a Digital Age. The John D. and Catherine T. MacArthur Foundation Reports on Digital Media and Learning. Cambridge: MIT Press, 2010.

Iiyoshi, Toru and M.S. Vijay Kumar. (Eds.) Opening up Education. Massachusetts: MIT Press, 2008.

Liang, Lawrence. "A Brief History of the Internet from the 15th to the 18th Century." In Critical Point of View: A Wikipedia Reader. Geert Lovink and Nathaniel Tkacz (Eds). Amsterdam: Institute of Network Cultures, 2011.

Readings, Bill. The University in Ruins. Cambridge: Harvard University Press, 1997.

Saith, A, M. Vijayabaskar and V. Gayathri. ICTs and Indian Social Change. New Delhi: Sage Publications, 2008.

Spector, J. Michael. Fundamentals of Educational Technology: Integrative Approaches and Interdisciplinary Perspectives. New York: Routledge, 2015.

Sundaram, Ravi. "Developmentalism Redux." In Incommunicado Reader. Geert Lovink and Soenke Zehle (Eds.). Amsterdam: Institute of Network Cultures, 2005.

For more details visit https://cis-india.org/raw/new-modes-and-sites-of-humanities-practice

New Contexts and Sites of Humanities Practice in the Digital (Paper)

sneha-pp — 2019-12-06T05:03:33Z

The ubiquitous presence of the ‘digital’ over the couple of decades has brought with it several important changes in interdisciplinary forms of research and knowledge production. Particularly in the arts and humanities, the role of digital technologies and internet has always been a rather contentious one, with more debate spurred now due to the growth of fields like humanities computing, digital humanities (henceforth DH) and cultural analytics. Even as these fields signal several shifts in scholarship, pedagogy and practice, portending a futuristic imagination of the role of technology in academia and practice on the one hand, they also reflect continuing challenges related to the digital divide, and more specifically politics around the growth and sustenance of the humanities disciplines. A specific criticism within more recent debates around the origin story of DH in fact, has been its Anglo-American framing, drawing upon a history in humanities computing and textual studies, and located within a larger neoliberal imagination of the university and academia. While this has been met with resistance from across different spaces, thus calling for more diversity and representation in the discourse, it is also reflective of the need to trace and contextualize more local forms of practice and pedagogy in the digital as efforts to address these global concerns. This essay by Puthiya Purayil Sneha draws upon excerpts from a study on the field of DH and related practices in India, to outline the diverse contexts of humanities practice with the advent of the digital and explore the developing discourse around DH in the Indian context.

This essay was published in Vol 22 No 1 (2016): SummerHill, Indian Institute of Advanced Study, Shimla. Edited by Dr. Bindu Menon. Download the essay here (PDF).

Abstract

The last couple of decades have seen an increasing prevalence of digital technologies and internet in the study and practice of arts and humanities. With the growth of fields like humanities computing, digital humanities (henceforth DH) and cultural analytics, there has been a renewed interest in the increasing role of the ‘digital’ in interdisciplinary forms of research and knowledge production. DH in particular has become a field of much interest and debate in different parts of the world, including in India. Globally, in the last two decades, there have been several efforts to organize the discourse around this field which seeks to explore various intersections between humanities and digital methods, spaces and tools1. But DH also continues to remain a bone of contention, with several perspectives on what exactly constitutes its methodology and scope, and most importantly its epistemological stake.

A specific criticism has been the Anglo-American framing of DH, located within a larger neoliberal imagination of the university and the higher education system at large. As a result, the connection of these two threads—a history of DH located in humanities computing and textual studies and its contextualization within the American university—is often represented as the history of DH. This has been met with resistance from several scholars and practitioners across the world calling for more global perspectives on the field. Drawing upon excerpts from a recently completed study on mapping the field of DH and related practices in India, this essay will attempt to outline the diverse contexts of humanities practice emerging with the digital turn, along with a reading of some of the global debates around DH to understand the discourse around the field in the Indian context.

For more details visit https://cis-india.org/raw/new-contexts-and-sites-of-humanities-practice-in-the-digital-paper

Multimedia Storytellers: Panel Discussion

denisse — 2015-10-24T14:26:51Z

This post brings three storytellers together to find points of intersection between their methods. The format will be that of a panel discussion and it features: Arjun Srivathsa from Pocket Science India, Ameen Haque from the Storywallahs, and Ajay Dasgupta from The Kahani Project. They discuss technology, interpretation and action in storytelling.

CHANGE-MAKERS: Arjun Srivathsa, Ameen Haque and Ajay Dasgupta

ORGANIZATIONS:Pocket Science India, The Storywallahs and The Kahani Project

METHOD OF CHANGE: Storytelling

Over the last couple of weeks, I had the privilege of interviewing three storytellers. What struck me the most, besides from their fascinating ideas about storytelling, was how many of their ideas overlapped. As much as I would love to sit all of them in the same room and enjoy the fireworks, there are a number of logistical constraints that shut my storyteller reunion daydreams down; so for this post, I decided to be a self-appointed liaison between you and them. I will mimic this discussion by putting my conversations with them side by side, in the format of a panel discussion. Their interaction will have to happen in the realm of your imagination.

The questionnaire I used for my interviews was open-ended. I was curious to hear what they wanted to share about their work, as opposed to filtering and steering the conversation in a certain direction; so I let them take their own turn. While I clearly inquired about the relationship between storytelling and making change, it was fascinating to see each storyteller reach the question of ‘social impact' through different channels; testimony of the influence of their education and professional backgrounds in their work.

If I were to bring them together, the topic of the discussion would be: 'Technology, Interpretation and Action in Storytelling'. We briefly discussed mediation and semiotics[1] in the Pre-Production section of the Storytelling as Performance post. We mentioned then:

"mediums are combined to enhance the visibility of the message and the power of the experience of stories. [...] Each medium: video, audio, text, music, etc.- becomes “a new literate space” or “symbolic tool” storytellers use to portray narratives about the self, community and society (Hull, 2006)”

These thoughts were triggered by the work of the French philosopher, Paul Ricoeur, who considers our self-identity a result of sign mediation and interpretation. Other themes in his work include: discourse and action, temporality, narrative and identity; also useful and relevant when exploring how storytelling and reality intersect. For example, how does building a narrative develop into a discourse that mirrors our context and existence? How does the medium chosen to carry this narrative define the language system of our discourse? Finally, let’s not forget this discussion is happening amid the digital question: how does the mediation of digital technologies enable or constrain our narratives of change?

Against this background, I would like to propose a discussion around five points of intersection that came up organically* during my conversations with them.

a) The power of storytelling:
What makes it a powerful vehicle of communication? How does this practice break from more traditional strategies of information dissemination?

b) Storytelling as a vehicle to make change:
How does the practice of storytelling intervene in the social imagination of its audience? Is it the experience or the content of stories what drives the message of change forward? Where does change happen: at the value, behavioral, community or macro level?

c) The role of technology in storytelling:
What is the part technology plays in storytelling vis-a-vis traditional storytelling? Is it a static infrastructure or does it shape the force and direction of the story? How does technology influence and impact their work

d) Translating awareness to action through stories:
Can you guarantee the ideas and values imbued by the story will translate into action in the public space?

e) Influence of stories on citizenship and political participation:
Can the power of stories be leveraged to instill a sense of responsibility in the audience?

* With the exception of Arjun Srivathsa, who addressed these points in a conference I attended. He later responded to a questionnaire in which I inquired about the intersections specifically.

Introductions

We first have Arjun Srivathsa. He has a Masters in Wildlife Biology and Conservation and currently works as a Research Associate for the Centre for Wildlife Studies (CWS India). In tandem, he started Pocket Science India, an initiative that combines wildlife science with art and cartoons to promote conservation in India and disseminate information from scientific journal articles. He aims to bridge the gap between the work of scientists and people using art and humour.

Arjun: I find the world of science and scientists very cool. Finding new things, discovering and inventing ways to understand the world better is an awesome way of life. I chose a career in science for this reason, second only to my love for nature and wildlife. But the essence of science, according to me, is not just to discover, but also to communicate. Even though wildlife research in India has progressed massively in the past few decades, the only notion people have is that of exaggerated scenes from television documentaries. When I discovered that most of the work by Indian scientists on wildlife and conservation of India is making no difference to people (mostly because they are unaware), I decided to use the easiest way to bridge the gap: through humour and art.

Second speaker is Ameen Haque from The Storywallahs. In what he calls his past life, he worked for 18 years in Advertising and Brand Strategy Consulting. Ameen also has a background in theatre and now works as as storyteller for The Storywallahs.

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Finally, we have Ajay Dasgupta, the founder of The Kahani Project, who also has a background in theatre and believes listening to stories is a fundamental right of children. His team works to capture stories in audio format and make them accessible.

I will now invite them to share their thoughts on the points described above. Each panelist will respond to the questions using a different medium: Arjun will comment with text and images, Ameen will comment with video and Ajay will comment using audiobytes. The idea is for each storyteller to use the medium and language they use for their own storytelling: cartoons, body language and audio respectively, as we explore how this choice mediates how they conceptualize change. I will act as a moderator and comment on common themes in the light of Paul Ricoeur’s characteristics of narratives.

1. The Power of Storytelling

What makes it a powerful vehicle of communication?

“narrative attains full significance when it becomes a condition of temporal existence” Time and Narrative

The first characteristic of narratives according to Ricoeur is: the ability to bring independent elements and episodes together into a plot within a specific context and time. The relationship between time and narrative is addressed by the philosopher in his work 'Oneself as Another,' in which he frames narratives as the most 'faithful articulations of human time'. This leads to an understanding of time as a framework where we can locate unique events and patterns, trajectories and sequences. Our three storytellers comment on how stories are an effective mean to communicate information, and how this information resonates because it can be located in the frame of our human existence.

Arjun: Storytelling really is the nascence of any communication technique. As kids we were all told stories with bees and birds, which spoke and thought. The moral life lessons and similar “information” were served to us on these fascinating platters.

Dugongs are closely related to whales and dolphins. They are peaceful mammals that swim around gracefully and feed on sea grass.
They are categorized as “VULNERABLE” because there are not too many of them left in the world.

Find full cartoon here

At some point in life, we all seem to stop appreciating the power of storytelling. Plain reporting of information has been done to death. Even an amazing discovery written as a formal report will fail to excite audience. It is time we all get back to appreciating stories. They sell. Movies generally do better than documentaries don’t they?

Ameen:

Ajay:

2. Storytelling as a vehicle to make change

How and where does change happen?

“All action is in principle interaction [...] change happens through interaction, as others are also encouraged to change” From Text to Action

The second characteristic of narratives is how the episodes in our narratives involve contingencies that will be shaped and reformulated through the development of the story. The narratives are constructed in such a way that induce us to imagine possible events in the future and how we would act in said circumstances. This characteristic is supported by Ricoeur's understanding of the 'self' as an 'agent', who can act and influence causation by taking initiative or interfering[2] in the story. Even if the listener cannot necessarily influence the outcome of the story (unless it is participatory storytelling), it triggers thoughts about its capability to act and its ability to change future realities, as he imagines himself n the situation of its characters. This out-of-body experience is what turns story into experience.

Our storytellers comment on how stories can influence and activate our agency and enable listeners to act towards creating change.

Arjun: Of course! Like I said, it is easier to influence people when you are not being preachy. Storytelling sidesteps the moral high ground that change makers are often blamed to occupy and takes a pleasantly shrewd path, as silly as it may sound.


#2: Increase in wildlife tourism has been brought about by the increasing population of the ‘Tourist’. This species is easy to recognize (see figure). The species has created an ecosystem of its own. It eats any kind of high or low profile food. Lives in resorts. Seeks charismatic animals like the tiger. Its daily activity involves excessive use of its camera. This species facilitates wildlife tourism	#9: Wildlife tourism is an excellent way to expose people of India and abroad to its rich natural heritage [...] We definitely need to regulate the number of tourists to avoid crowding in the forests, but we also need to educate tourists, especially the first-timers, about wildlife and its conservation. The tourist can be an important tool in conservation – let’s not let it go waste!"

#2: Increase in wildlife tourism has been brought about by the increasing population of the ‘Tourist’. This species is easy to recognize (see figure). The species has created an ecosystem of its own. It eats any kind of high or low profile food. Lives in resorts. Seeks charismatic animals like the tiger. Its daily activity involves excessive use of its camera. This species facilitates wildlife tourism

#9: Wildlife tourism is an excellent way to expose people of India and abroad to its rich natural heritage [...] We definitely need to regulate the number of tourists to avoid crowding in the forests, but we also need to educate tourists, especially the first-timers, about wildlife and its conservation. The tourist can be an important tool in conservation – let’s not let it go waste!"

Find full cartoon here.

To the question of where we locate change, it depends on what this change is. Through my work, I often target individuals and smaller communities (say students, villagers etc.). I don't necessarily grab my paintbrush and declare that I will change the world. My idea of change is a tailored, targeted and therefore an efficient influence on individuals.

Ameen:

Ajay:

3. The role of technology in storytelling

How does technology influence and impact your work?

Ricoeur’s thoughts on the relationship between text and action, makes us reconsider how we think about ‘text’ and how this reading can be applied to technology. According to him, the distinction between text and action is not at the linguistic, but at the discursive level. This is how he differentiates language from discourse:

	Language	Discourse
Structure	A system: timeless and static	Located at a given time and moment
Composition	A sequence of signs	A sequence of events that describe, claim and represent the world
Meaning	Refers to signs	Refers to the world
Communication	Provides codes for communication. Necessary but not sufficient	Communicates

Using these working definitions, we can understand the medium as a language: a system that provides us with signs and codes for communication. A creative use of language and mediums will hence, enable us to create narratives and produce meaning (which will be generated and negotiated by the audience). Technology is in this case our language, and how each storyteller uses it determines new ways to create meaning: experiences, connections and associations with and within their stories. We now ask them if/how the use of this 'language' mediates and impacts their work.

Arjun: Technology is the best facilitator in the realm of my science-art-communication. I depend on it extensively, to first educate myself. Then to create artwork (computer, tablet, smartphone). And then eventually I depend heavily on social media to broadcast my work. I will definitely credit the power of technology for fostering and enabling effective communication.

# 11: The story of Ajoba was carried far and wide in newspapers, television news and the internet. Find full cartoon here.

In my capacity, I feel most confident targeting students and urban youth. But thanks to the power of social media, putting my work out there has grabbed the attention of change-makers who are capable of things that is beyond my scope. This has led to collaborations through which the reach has become wider. Teachers use my art work in their classes, some organisations are using it in forest department buildings to educate visitors, some local groups have translated my work into regional languages.

Ameen:

Ajay:

4. Translating awareness into action through stories

Can you guarantee the ideas and values imbued by the story translate into action in the public space?

“what must be the nature of action...if it is to be read in terms of change in the world?” From Text to Action

So far they have told us about the power and content of stories. However, we have yet to find out what is it in stories that make listeners translate fiction into real life action. Ricoeur's final characteristic of narratives points us in the direction of empathy and interpretation.

Like discourse, action is open to interpretation. He posits that characters of our stories rise to the status of ‘persons’ when we evaluate their actions, including their doings and sufferings. This ethical verdict determines the identity of the character in the eyes of the audience (above any other physical or emotional characteristics) and this is what ultimately adds meaning to the events of the story, as it inspires the audience to emulate or reject this behavior through their actions.

We asked our storytellers their thoughts on how to translate stories' messages into meaningful action, or if it was even possible to guarantee this transition to begin with:

Arjun: I don’t [know]. One never does, I feel. But a lot of good awareness programs have made me change little things in my life. The people or groups who initiated those campaigns don't know of this, do they? This is somewhat similar. I believe that even if ONE person in the thousand who view my work gets influenced into making little changes, then it was worth my time and effort.

Ameen:

Ajay: (Ajay commented on the impact of stories while we were discussing how to gauge the impact of his work. In our first conversation he said: "Change is happening but there are no tests that can measure it and quantify it." and he elaborates on this idea below:)

5. Influence of stories on citizenship and political participation

Can the power of stories be leveraged to instill a sense of responsibility in the audience?

"You can only achieve power in common by including the opinions of as many people as possible in the discourse"

Finally, as stated in the brief of the project on methods for change, we are also interested in defining how political participation should be manifested in the public space. Ricoeur frames political action as a result of discourse and political deliberation.For a brief discussion of the relationship between storytelling and our political identity visit Part 2 of Storytelling as Performance.)

This last section captures the storytellers' point of view on how stories may affect our sense of citizenship and political responsibility.

Arjun: We are living in a society which is becoming increasingly insensitive and arrogant. There seems to be no time to stop and see the big picture: what are we doing? are our demands and lifestyles sustainable? Is the future generation secure? Impacts of our actions on the natural world.


#1: Most of us love seafood. And why shouldn't we? It tops the charts as some of the most delicious delicacies in the world! It so happens that we rarely think about what goes on “behind-the-scenes” and take many things for granted. The story behind how food reaches your plate is quite a scary one!	#12: So next time you feel like a getting a seafood dinner, do it with some perspective.

Find full cartoon here

Ameen:

Ajay:

Closing Remarks

I hope you enjoyed reading, watching and listening these three wonderful storytellers share their ideas on technology, interpretation and action. The question that remains unresolved is whether the effect of the story is shaped by the use of technology or not. At the end of the day it is the interpretation of stories -more than what it is said and how it is being said- what will determine the sustainability of these intents for change. The answers of our storytellers reinforce the notion that technology is a system, a language, a medium that transports our messages and intentions, but that inherently lacks the ability to provide guarantees for action and sway users into a lifestyle of responsible citizenship the second they pull out from their cartoon, screen or mp3.

The box below includes a quick run through the main ideas discussed throughout the post:

1. On the power of storytelling:

Arjun argues that storytelling is the origin of all communication techniques, and this makes it extremely attractive for the public.
Both Ajay and Ameen bring up the ability to influence behavior, shape the minds of people and transmit experiences, values and beliefs.
Both also brought up how dominant religions, ideologies, markets governments use storytelling to build movements and sustain their support
Finally Ajay comments on the issue of access: stories are powerful yet only a small share of stories are being told Hence, the need for this method to become more pervasive.

2. Storytelling as a vehicle for change:
Each storyteller locates change in different yet complementary spaces:

Arjun believes it must occur at the community level and hence the approach (stories) must be tailored and targeted in order to achieve an effective influence. His approach to change is very contextual.
Ameen locates it at the behavioral level; in our ability to make decisions and choices. His approach to change is based on how we use information from stories to interact with our surroundings.
Ajay locates it at the value level: He believes stories should influence us to adjust our values and only then, we will shape our behavior accordingly.

3. Role of technology:
We approached technology as a 'text' and as a 'language' that creates new possibilities for meaning and interpretation.

For Arjun and Ajay, technology enabled them to connect with other organizations and increased possibilities for partnerships and collaborations.

The three of them believe technology is an accelerator of the journey of stories and that it enables them to reach a larger audience.
Ameen argued that each medium requires different fluencies, and that the language of each medium should be adapted for the story. For example, a story will be told in different ways if using body language, video, audio, etc. He uses the example of the Twitter adaption of the Mahabharata.
Ajay closes by noting that although technology enables, it cannot replace the storyteller.

4. Translating awareness into action

Arjun and Ameen comment on the power of effectively and positively influencing one person. They believe the impact will exponentially spread and grow through that person's network or community.
Arjun believes you can guarantee it will turn into action.
Ameen believes you need to move them and inspire them through your characters to the point they feel they can be the hero of that story and act accordingly.
Ajay takes a more pragmatic approach towards action and shares some of the activities The Kahani Project uses to complement his storytelling sessions, such as: story-thons, story-booths and interactive storytelling, where they engage the audience in the production of their own stories.

5. Impact of storytelling on citizenship and political participation

Arun and Ajay believe this will come as a result of self-reflection and an evaluation of our impact in the world.
Ameen believes effective stories transmit the 'responsibility of action' through rhetoric. He uses the example of the popularity of India Against Corruption movement.
Ajay believes storytelling is a humanizing force that has the power of healing. He recommends institutions should utilize this method to spread confidence and inclusion among society and particularly with excluded groups.

Footnotes

[1] Semiotics is defined as the study of signs and symbols and their use or interpretation. It is the study of making meaning and is essential to understand communication processes. While we will not look at any specific semiotics theory, we will focus on how stories create meaning through different signs and mediums, and how this meaning can be leveraged for making change.

[2] Refer to Stanford Encyclopedia of Philosophy’s page on Paul Ricoeur and the section on ‘Selves and Agents’ to learn more about how action is mediated by causation, interference and intervention. Some interesting thoughts that inspired the above post

“What must be the nature of the world … if human beings are able to introduce changes into it?. Ricoeur adopts the analysis of interference or intervention that G. H. von Wright gives in Explanation and Understanding, and shows that for there to be interference, there must be both: an ongoing anterior established order or course of things and a human doing that somehow intervenes in and disturbs that order. Moreover, interference is always purposeful. Hence an interference is not merely ascribable to an agent. It is also imputable to the agent as the one whose purpose motivates the interference.”

“The second crucial question about action is “What must be the nature of action … if it is to be read in terms of a change in the world?” Ricoeur argues that every action involves initiative, i.e., “an intervention of the agent of action into the course of the world, an intervention that effectively causes changes in the world” (Oneself as Another, 109, translation modified). Initiative requires a bodily agent possessing specific capabilities and vulnerabilities who inhabits some concrete worldly situation.”

Sources:

Dauenhauer, Bernard and Pellauer, David, "Paul Ricoeur", The Stanford Encyclopedia of Philosophy (Winter 2012 Edition), Edward N. Zalta (ed.), URL = <http://plato.stanford.edu/archives/win2012/entries/ricoeur/>.

For more details visit https://cis-india.org/digital-natives/making-change/multimedia-storytellers

Mrutyunjay Mishra - India Online: Measuring, Understanding, and Making Decisions about Internet in India (Delhi, September 01, 6 pm)

sumandro — 2017-08-29T10:18:51Z

With great pleasure we announce that Mrutyunjay Mishra, co-founder of Juxt-SmartMandate and India Open Data Association, will be the speaker for the September #FirstFriday event at the CIS office in Delhi. Mrutyunjay is a recognised expert in data-driven decision-making and a leading commentator on Indian consumer behaviour. His talk will focus on the evolution of measurement of users and activities in the Indian telecommunication and online market sectors, and will highlight the critical challenges and opportunities faced by public and private entities in reliably and timely measuring, understanding, and making commercial and policy decisions about 'India Online'. If you are joining us, please RSVP at the soonest as we have only limited space in our office.

Mrutyunjay Mishra

Co-founder, Juxt-SmartMandate, and co-founder, India Open Data Association

Mrutyunjay is a recognised expert in data-driven decision-making and a leading commentator on Indian consumer behaviour. At Juxt Smart Mandate he oversees key account management, custom solution development, new product development, alliances, and ready-to-go market initiatives.

In his career spanning more than 20+ years, Mrutyunjay co-founded JuxtConsult and successfully merged it with Smart Mandate. Prior to that, he worked in a number of leading organisations including IMRB International (Kantar, WPP), IDC India (IDG Group), Convergys India Services, Annik Systems (Quatrro) and ASHA (a rural development NGO).

At various points in his career, he headed large volume data analytics, consumer research, strategic business research, quality projects, usability studies and change management projects. He has had considerable exposure to projects in a diversity of domains – ICT, media, Banking, Financial Services and Insurance (BFSI), fast-moving consumer goods (FMCG), pharma, healthcare, consultancy services, government, social development and public administration. He boasts functional consulting experience in implementing dashboards and reporting solutions in enterprise resource planning (ERP) environments.

He is involved in other compelling initiatives around analytics-driven health solutions, learning over education, digital marketing, and sustainable livelihood. He is the founding member of Centre for Marketing in Emerging Economies (CMEE) at IIM, Lucknow, an academic initiative to produce original research and attract collaboration for marketing theory creation. He is also the founding member of two other open sandbox projects, India Open Data Association (IODA) a non-profit company ‘to create, incubate, support and promote sustainable open data projects’ and Janwaar Castle Community Organisation (JCCO), a unique ‘initiative around learning over education and sustainable livelihood’.

He spent his formative years in Sambalpur (a small town in Odisha) University Campus, where his father was a professor. He is a graduate in commerce and a postgraduate in advertising and marketing. He loves dogs, likes reading, is a movie buff, collects stamps and matchboxes, enjoys being a weekend cook and likes travelling.

Twiter: @M2Od

RSVP

Location

For more details visit https://cis-india.org/raw/firstfridayatcis-mrutyunjay-mishra-india-online-measuring-understanding-and-making-decisions-about-internet-in-india-delhi-sep-01

Mock-Calling – Ironies of Outsourcing and the Aspirations of an Individual

Sreedeep — 2015-08-06T05:00:33Z

This post by Sreedeep is part of the 'Studying Internets in India' series. He is an independent photographer and a Fellow at the Centre for Public Affairs and Critical Theory, Shiv Nadar University, Delhi. In this essay, Sreedeep explores the anxieties and ironies of the unprecedented IT/BPO boom in India through the perspective and experiences of a new entrant in the industry, a decade ago. The narrative tries to capture some of the radical hedonistic consequences of the IT-burst on our lifestyles, imagination and aspirations delineated and fraught with layers of conscious deception and prolonged probation.

best start (the advertisement)

In the darkest hours of night, they remain awake serving some other continent across the oceans.
The sparkling exterior complements the sleeplessness.

Colorful half-pagers listing job openings in dedicated sections of dailies for the ‘educated’ and ‘experienced’ have been common in post liberalized India. When the eyes cruise through the various logos and offerings of the MNCs in these over populated pages, one gets reminded of a decade when the front, back, and inside pages of newspaper supplements overflowed with job offerings in the lowest ranks of the IT. BPO vacancies which littered the folios primarily sought to lure fresh college pass-outs ‘proficient in English’. Back then, one was yet getting familiar with names such as ‘Convergys’, ‘Daksh’, ‘Global-Vantage’, ‘EXL’, ‘Vertex’. It made one wonder why they needed so many people to ‘walk-in’ week after week, and how they made thousands of ‘on the spot offers’ with ‘revised salaries’ following ‘quick and easy interviews’ and ‘fastest selection processes’. What these selected people actually did, once they got in, was another mystery altogether.

Some of these MNCs promising nothing short of a ‘best start’ to one’s career, that too with the ‘best starting salaries for a fresher’, often came to college campuses for recruitment. They conducted large scale interviews and generously granted immediate offer-letters to final-year students, at the end of each academic year. I happily overlooked the (fine) print, the text, design, and all the other details of these BPO ads. In fact, I never bothered to figure out what the acronym meant till such time when I was in desperate need for a gadget make-over. My age old Range-Finder camera deserved to be disposed and displaced by a Digital SLR. That was the summer of 2003...

The iconic ship building of Convergys – one of the first amongst the many that stood alone fifteen years ago, surrounded by far-‐away sketches of multistoried constructions and a cyber-‐hub that was yet to be born and the eight lane highway leading to Jaipur, about to be built beside it.

say something more about yourself (the interview)

Call flow and traffic flow is fast and furious both inside and outside such centers of info-exchange and mega-data transmissions every second every day.

“You have mentioned in this form that your aim is to ‘do something different’. How would you relate that to your decision to work in a call center?” I was asked.

I had given more than couple of interviews, to get rejected on both occasions, and by then had realized what exactly they preferred to hear and the kind of profile that they wanted to hire. I was in no mood to miss my lunch and waste another day in the scorching heat traveling to one of these hotels where the interviews were conducted. I was tired of waiting for hours sipping cold water and looking at formally dressed men and women being dumped from one room to another – going through a series of eliminating rounds before reaching the interview stage, when they politely conveyed “…thank you very much, you may leave for now, we’ll get back to you…”, especially, to all those lacking a ‘neutral English accent'.

On the first occasion, I took great pleasure and interest in observing every bit of it. On the second, I was getting a hang of it. On the third, I felt like a school kid appearing for an oral examination at the mercy of the schoolmaster and was perennially requested at every step to say something (more) about oneself. But, I had no grudges. Neither the posh ambience nor the polite attitude of the employers towards hundreds of candidates walking-in everyday was comparable with the interview-scene of Ray’s ‘Pratidwandi’ [1]. The scene was acting out in reverse. Now they needed us (in bulk) more than we needed them. Any English-speaking dude eager to believe in the promises of the new-age-profession, even with less or ordinary qualifications, or with no desires to seek further qualifications, was in great demand, like never before.

On the fourth occasion, I thought that I had my answers ready.

“Well, your CV suggests something else. Why don’t you contemplate choosing a creative profession?”

The extra curricular activities’ column on my CV was getting reduced in size with each passing interview that I chose to face. Later I felt that I could have said something else instead of answering, “Madam, I am from a middle-class family, where creativity is not given much space beyond a point.”

I was reminded that I should use her first name instead of uttering ‘Madam’ repeatedly. “But, most of the creative minds come from the middle-class background”, she refuted.

“May be I don’t have much of confidence in my creative abilities.”

The conversation continued for quite long. I did not fall short of sentences to cover up this process of conscious deception. She was busy evaluating my English and was possibly overlooking the content of my answers while making points on a piece of paper as she kept asking questions regarding hobbies, movies, etc. I was asked to listen to men talking in American accent and was instructed to choose between options that summarized the probable conclusion of their conversation. Then I was asked me to wait outside.

The interview with the Senior Process Manager from Pune was supposedly the last round, I was told. A charming voice from across the table made me feel as if he had been waiting to hear from me since the time we met long ago, “So, how is life?”

“Great Sir”.

“Great? You don’t get to hear that too often. Okay, please say something about your self.”

There seemed to be no end to this essential inquiry about ‘the self’ at any stage! I started with my name and ended with my ambition, which was to make a career in a call center.

He must have found it useless to discuss the work profile with me. Truly, I had no idea about what I was supposed to do on the deck. But, I did not miss any chance to convey how keen I was to learn and deliver. This was followed by a discussion on salary, which was short, because as a fresher, I was in no position to bargain.

While passing the offer letter, the HR lady formally made a point to emphasize the formal dress code in the office. Looking back, I presume it was my appearance that prompted her to state the code. With the hair almost touching the shoulders, and a face not shaven for more than a month, the loose fit denims incapable of keeping the shirt tucked, I must have made a sufficient impression to instigate concern in her mind, although unknowingly. Jaswindar (the man who thought smoking bidi in the lawns of the corporate cathedral is quite cool) replied, “I don’t have any formal wear. Does the company pay any advance for buying some?”

Cyber Hub @ midnight – the nerve centre of several corporates.

what if they find out (the first day)

Even sky is not the limit. The exchange of information and its pace defies border – political or physical.

A cold current ran through the spine of several candidates, especially the first timers, with every signature they put on the bottom left of each page of the agreement of the terms and conditions that required them to be graduates. Obviously, quite a few of them were not graduates. What if they found out that they were not? But they did not. I guess, they never cared to verify the certificates enclosed in the pink file. Nor did they care to figure out what happened to those tax-forms, provident fund forms, insurance forms signed and submitted by the 124 employees joining job on the 9th of June. Lengthy spells of instructions related to form-filling on the first day were forgotten, as most of them were happily distracted or disinterested. The crowd was busy checking out each other – the vending machine and its options, the fancy phone and its features – also enquiring or narrating previous call center experiences, the hassle in missing or getting the first pick-up for the day...

While these strangers were desperate to know or let the others know ‘something more about themselves’, the junior officials instructing us ‘where to tick’, ‘what to remember’, ‘how to write’, ‘when to stop’ were not in a position to exhibit how irritated they were with the tough task of managing so many recruits. Things got even worse with the daylong induction lectures on training, transport, finance, assets, ‘our motifs’ and ‘your expectations’, ‘your contribution’ and ‘our expectations’. Thankfully, there was good lunch, free internet access (quite unthinkable in those days of expensive cyber cafes) and AC cabs to follow. I fancied my relief from the heat and hostel food for the next few weeks of my paid holiday without any sense of remorse.

The Convergys building (now taken over by Vedanta) on a full moon night. The plush lawns used to be a breeding ground for generating dust haze. The compound is highly protected/exclusive zone. Epitome of global connectivity ensures complete disconnection with the local surroundings.

my camera vs their camera (getting trained)

The ever-expanding city with all its imposed notions of urbanity on an area essentially rural leaves no scope for the evolution of the public space. On the contrary, any space outside the strict confines of these gated nations/notions invite threats of the highest order or at least it is perceived to be so.

What if they find out? No, they didn’t.

For the next one and a half months, we loitered around in the mornings, nights, evenings, and graveyard shifts of the classrooms and cafés (though not in every corner as mobility was highly restricted and under severe surveillance), at times enjoying and at times sleeping through the training sessions, impatiently waiting for the salary to get transferred to the Citi Bank account which they had opened for us to be swiped-out the moment the money arrived. Their surveillant eyes were not technologically advanced enough to guess the respective reasons to take up the job casually and remain appointed before absconding. A host of young fellas kept counting the number of day remaining:

While the trainer with 3 kids in 7 years (now needing one more) with a ‘do it or I’ll make you do it’ attitude reminded us that prostitution is oldest customer care service, and the role of a customer care executive is one of the most prestigious ones and definitely not deplorable just because we work at night (as do the docs and cops).
While listening to the trainees whose primary interests varied from stock exchange to cooking for the wife to horse breeding and extending till the ‘search for truth in Himalayas’. In a free speech session in VNA (Voice and Accent Training), fitness was synonymous with Baba Ramdev for some folks and euthanasia meant mass-killing. And what about capital-punishment? “Would have known if I attended the college debates”, someone proudly said. The trainer was kind to say “Then talk about censorship”. The girl with colored hair was quick to question, “Is that an automated cruise?”
While cruising through the consonants, diphthongs, vowel sounds, and imported ‘modules’, rapid ‘mock-calls’ and learning to intonate. We bit the ‘B’s, kissed the ‘W’s and by the time we rolled the ‘R’s, reached the soft ‘T’s and faded ‘P’s, I felt that the next big revolution was here. Tongue, lip, throat, teeth tried their level best to ape the ones across the Atlantic to the norms of their phonetic culture.
While obviously not uttering the obvious that this entire system was a consequence of service being subcontracted to places where establishment and labour costs were way more cheaper.

Walls can guard the flow of trespassers but the walls can rarely be guarded against the practice of public urination. An employee relieves himself in the middle of a graveyard shift on his way back after a quick smoke during the miserly half an hour break.

keeping balance (the absconding case & the attrition list)

The building came first as isolated blocks of self-sufficient units generating its own electricity and meeting its own needs. The infrastructure external and essential to its sustenance is still in its nascent stage.

In between the lines of the Punjabi beats in the moving cab or Pearl Jam playing on the i-pod in full volume to resist the former; before and after ‘hi bro’, ‘hey dude’, ‘yo man’, ‘yap buddy’; from weekend masti to an inspirational night-out, we constantly juggled with call-center jargon and silently yapped about:

How to revolt against ‘IST’ (Indian Stretchable Time)
Why the ‘pick-up time’ hadn’t been SMSed yet
Why the fucking cab driver did not come fucking five fucking minutes earlier
How often to ‘login’ early and ‘logout’ late
Why the ‘systems were running slow’
What should be the perfect ‘call-opening’ and ‘call ending’
How to handle ‘high call flow’
How to ‘sale’ a product to the ‘disinterested customer’
How to ‘appease’ the dissatisfied ‘enquiring consumers’
How to ‘empathize’ with an ‘irate customer’
How to keep the ‘call control’ while making the customer feel empowered
How to avoid ‘escalating’ the call
How to make full use of the two ‘fifteen minutes breaks’ and one ‘half hour break’
Why not to say – “I am sorry to hear that” – to a recently divorced customer
Whom to give the extra food coupons
What to do to in order to know when your calls are being monitored
How to reduce the ‘AHT’ (Average Handling Time)
How to increase the ‘C.Sac’ (Customer Satisfaction) scores
Why not to take two ‘consecutive weekend-offs’
What to write in the ‘feed-back forms’
Which friend should be referred to get compensated for the ‘referral’ before leaving the job
What else could be done to maximize ‘P4P’ (Pay for Performance)

Soon after swiping the card and clearing the balance, many of us became what they called, ‘an absconding case’ and added our names to the ‘attrition list’. The ‘cost-effective-labour’ (not ‘cheap labor’), stopped coming to office just before ‘hitting the (production) floor’ without bothering to formally say a bye, and without multiplying the hundreds of dollars that their clients had invested in our training and maintenance. Some of us had to get back to our colleges, which had re-opened. The others either complained about the team-leader or the work pressure till the time they got a call from some other call-center across the road offering a slight increment, but the same work. Others changed jobs as they habitually did twice or thrice a year to acquire a new ambience and acquaintances only to get bored yet again. One chap was smart enough to hold two offices simultaneously. The rest either perished without a trace or sat on the same chair hoping to climb the ‘vertical ladder’ by pleasing the bosses and putting more working hours while executing the ‘communicative tools’ and ‘navigation skills’ that they remembered from the training days. They were the ones the industry hoped to retain. They were also the ones too particular about their performance. Habitual consumption and consistent conflicts between the personal mornings/mourning and the professional nights took a consistent toll.

The city sleeps. Metros come to halt. Signs of human existence disappear. But thousands of people continue with the calls in each floor of these buildings answering queries and collecting unpaid amounts catering to a different time zone altogether.

Different floors and different corners of the same floor cater to different clients across the globe.

after-call wrap-up (remains of the flirtatious feed-back)

I-cards hung like nameplates around the neck all the time along with codes that were generated from the distant land. Punching these plastic cards ensured automated entry, strictly confined to those floors where we had some business. Forgetting to carry them required prolonged human intervention to convince the security that we did deserve to get in. Losing it lead to penalty. Hiding/absconding beneath one of the many call center note-pads I found the Separation Clause 4b: “upon separation from the company, you will be required to immediately return to the company, all assets and property including documents, files, book, papers and memos in your possession.”

The termination clause 6.b.i. of one of the appointment letters stated - “During the probation period you are liable to be discharged from the company’s service at any time without any notice and without assigning any reason”. But I guess the employees left the company more often without any notice or assigning any reasons. The company, most often, had no answers for this unwanted discharge to its owners across the oceans. IT abroad/onboard was not advanced enough to predict/prevent people who made the industry look like a make-shift arrangement; a probation that would rarely lead to permanence.

A common sight of fleet of cabs (a service which is outsourced to external vendors) outside the building waiting for scheduled drops and pick-ups.

is there anything else that I can do to help you/me

As the piling debris suggest infrastructural work perennially in progress.

Between the cafeteria cleaned once every hour and the adjacent murky road side dhaba; between the latest cars in the parking lot and the rickshaws waiting for those who couldn’t yet afford to pay the car-installment; between the fiber-glass windows and the jhopris (visible once the curtains were lifted) – new heights were achieved and new targets were set that were globally connected, locally disconnected.

In a site, which is otherwise devoid of consistent water supply, electricity and public transport (running it servers on generators 24X7), the vertical-limits of the translucent fiber glass and false roofs prepare the suburbs. The soothing cubicles confirm to the global standards of ‘how a city ought to look’ from a distance.

Just like the enormous demands of the IT industry, which has created its support sectors (catering, security, transport, house-keeping etc) to stray around the BPOs trying to extract their share of profit, I moved around its orbit as well for some time. Why and how there is a bit of BPO in most my creative endeavors and in the purchase of digital devices between 2003-2008 doesn’t require any further explanation.

I got better and better with my mock-calls.

Surrounded by the debris of development and standing tall with its emphatic presence, such an imposing architecture seems like a myth that constantly challenges the harsh realities that envelop it. The pillared peak is so representative of its desire to remain connected with the ‘distant-impossible’ 24x7.

Endnote

[1] The protagonist in the film violently revolted against the lack of basic amenities in the interview-space and against the idea of calling so many people for just a couple of vacancies, when people were expected to be selected not on the basis of merit, anyway.

The post, including the text and the photographs, is published under Creative Commons Attribution 4.0 International license, and copyright is retained by the author.

For more details visit https://cis-india.org/raw/blog_mock-calling

Mobilizing Online Consensus: Net Neutrality and the India Subreddit

Sujeet George — 2016-09-27T04:52:35Z

This essay by Sujeet George is part of the 'Studying Internet in India' series. The author offers a preliminary gesture towards understanding reddit’s usage and breadth in the Indian context. Through an analysis of the “India” subreddit and examining the manner and context in which information and ideas are shared, proposed, and debunked, the paper aspires to formulate a methodology for interrogating sites like reddit that offer the possibilities of social mediation, even as users maintain a limited amount of privacy. At the same time, to what extent can such news aggregator sites direct the ways in which opinions and news flows change course as a true marker of information generation responding to user inputs.

Introduction

It is almost an Internet truism that the comments section on any website is the cesspool that festers the basest of human instincts. Insults and abuses abound, users ‘call out’ each other’s opinions, their choice of words and, on a ~~bad~~ regular day, even each other’s parentage. The spectre of online anonymity, it has been suggested, affords the possibility of channelling opinion without being accountable for it. This is the more cynical outlook on how online opinion forums function; a viewpoint which although credible is limited as it sidelines the more engaging aspects of these forums. Such an interface dynamic has historically offered two modes of checks and balances: the original content to which users commented on was determined (and often written) by the administrators of the website, and in many cases the comments were moderated by those who ran the website.

Social news websites in the age of Web 2.0 have radically altered the means of production of content. By handing over to web-users the keys to the content generation storehouse, news aggregator websites like 4chan and Reddit have supposedly democratized the volume and direction of news flow. Users create (and recycle) content on which other users comment and add more content through memes, sharing of links, pictures and videos. Somewhere along the line, the original post (op) may trigger more specific discussions.

The content generated on a news aggregating website like Reddit can thus, theoretically, range across a broad spectrum. From discussions on current technology and sharing of world news to more specific conversations on gardening or anime, the website brings together diverse interests under a singular platform. Topic-based posts and discussions are categorised into subreddits, subcommunities which converge around similar interests. Thus, a subreddit like /r/cricket may serve as a platform for cricket enthusiasts to share news and views on the game. These subreddits together constitute Reddit as a whole. Only registered users can post submissions or comment on other posts, although unregistered users can access the submissions without being able to comment on them. Registered users can upvote and downvote both the posts submitted and the comments posted by other users.

Any registered Reddit user can create a subreddit to initiate submissions and discussions on a particular area of interest. Reddit has a series of default subreddits, including /r/AskReddit, /r/books, /r/history among others. When an unregistered user accesses the website they are likely to see the current top-voted posts from a combination of the default subreddits. The voting system is inextricably linked to visibility: the more the upvotes a post receives, the more likely it is to be top of the list on the self-proclaimed front page of the internet. The posts are thus sorted as a combination of top-voted submissions from an assortment of default subreddits. Comments on specific posts also follow a similar voting logic whereby users can upvote/downvote a specific comment based on how useful or relevant they find it to the original post. Registered users can curate their own page by subscribing to subreddits of their own interest, and unsubscribing from the default ones.

Being a registered user entails choosing a username under which a user’s submissions and comments are collated. Every user comment receives an aggregate score which is the sum of the upvotes and downvotes the comment has received. The cumulative comment scores for every user, called karma, is visible to every other user, and is often an indicator of the level of (in)activity of a specific user. Karma scores are the veritable fiat currency of the reddit space, with prolific users being visible on multiple popular threads attempting to scale their karma aggregate through comments that employ a combination of wit, hyperbole, cliché and outrage.

Reddit with its two-way dynamism—the users are the creators of content and the very people who comment on it—seemingly throws open the spectrum for content to be self-generated and moderated. Every subreddit has a set of moderators who attempt to maintain a modicum of direction amidst the chaos. Moderators are often users who are active on that particular subreddit, or have volunteered (or have been chosen by the subreddit community) to take up the task of maintaining the decorum and coherence of the subreddit. Reddit’s voting system, where users upvote and downvote submitted content, purports to ensure that the cream can constantly float above the morass. The infrastructural logic of Reddit—an algorithm that ensures that posts do not stagnate on the front page and get regularly refreshed by newer content—seeks to instill a participatory ethos where content created/submitted by users gains traction based on the extent of discussion that it generates among other users [1].

A characteristic of the reddit platform is the Ask Me Anything feature where notable individuals set a pre-determined time slot to answer questions raised by users of a subreddit community. The AMA format offers an interesting take on the possibilities of public engagement and publicity in the virtual domain. A unique feature of reddit, the popular AMAs are held on the default /r/IAMA subreddit. The earliest AMAs were coordinated by the founders as well as employees of the website; to an extent this is true even today although in recent times the public relations team of various celebrities have coordinated AMAs for their clients. It remains one of the most popular modes of user engagement, ironically functioning through external, mediated mechanisms. Most AMAs serve a dual purpose: celebrities offer to answer questions when they are ‘in the news’ or when they wish to publicize a new venture, which also serves as an endorsement of the popularity of the reddit platform in reaching out to a wide, primarily North American, audience. An early instance of an acknowledgement of the reach of the reddit platform was an AMA conducted by/for Barack Obama as he sought to be re-elected during the 2012 U.S. Presidential elections. Other notable ‘celebrity’ AMA sessions include those by Bill Gates, Madonna, and Edward Snowden. While celebrity AMAs remain a popular feature, the AMA format itself is utilised even by relatively less established personalities who have their own unique story to share. While /r/IAMA remains the default subreddit used to reach out to the reddit community, specific subreddits often conduct their own AMAs with personalities relevant to the group.

The India subreddit /r/India, the forum for content “directly about India and Indians,” has been a part of Reddit since 2008. At the time of writing this essay there are over 55000 registered Reddit users (including this writer) who subscribe to submissions posted on /r/India. Of course, there may be many more who ‘lurk’ around, a term for those who may not have subscribed but view submissions posted on the subreddit by visiting the subreddit page. /r/India typically draws in over 2 million page views every month. Over time the community has developed a vocabulary of its own, which is often self-referential and draws on submissions and comments that have been made at an earlier time. Many prolific users with characteristic usernames are recognized by fellow users, the sociality perhaps further strengthened through the annual city-based meet-ups that are planned as part of a larger Reddit tradition.

This essay looks at the mobilization of community opinion on /r/India on the issue of net neutrality, the efforts made by some of the users to raise awareness about it, and the ways in which the community responded and reacted to a wider online movement that sought to maintain a more egalitarian approach to Internet access and availability. Drawing on an analysis of a few posts submitted during a period that witnessed a flurry of activity in connection with the debates around net neutrality in India, the essay attempts to sketch out the contours of the debate around the axis of online activity and participation. It seeks to ponder on the extent to which a forum like the India subreddit offers the possibilities of a civic participation, of mobilizing public opinion and contributing to the decisions undertaken by policy makers. How do purportedly diverse online communities interact, draw consensus and stake a claim to the decision-making processes that involve multiple stakeholders often with conflicting interests?

The Social in the Virtual Rear-view Mirror

The form of any subreddit, with its defined purpose and rules of submission, ensures a certain coherence even amidst the cornucopia of memes, images and other web links that may be shared and commented upon. The governing logic of a particular subreddit accords it a certain hue, which most users attempt to conform to or occasionally subvert. The specificity of any subreddit, thus, is a mutually constitutive process where the original tech-interface guidelines are negotiated by the content submitted by users of the subreddit.

Source: https://www.reddit.com/r/india/comments/4s5bpn/tragedy_of_india/.

User behaviour on new media platforms can be understood as a virtual manifestation of traits that are exhibited in the domain of the social in real life. Consider the discussion sparked off by a post that was submitted about 4 weeks back, and which has catapulted to the top of the all time top voted submissions on the subreddit [2]. It contrasts the shoddy construction by the Maharashtra government in 2013 of a section of a fort staircase, with the more stable lasting section built by Shivaji in the 17th century. The user who posted the image commented on the dubious nature of infrastructural work in the present day, blaming corruption for the disparity in the quality of work. Juxtaposing historical nostalgia with an apathy about the present state-of-affairs, the comments and discussions around the post veered from questions of the feasibility of implementing older construction methods, to the widespread nepotism and corruption prevalent in public work contracts in the present day. One user remarked, “I'm guessing Shivaji didn't hand out the contracts for building his forts to the lowest bidder.” Another chimed in that “[no] tender is clean. It's often created, mapped, prepared and executed by the company and middleman willing to shell out the most to the bureaucrats and politicians.”

A popular motif on many submissions on /r/India is a lamentation on the tangled mess between the bureaucracy and legislature. It extends the generic urban middle class antipathy towards governance and its deep suspicion of the probity of the administrative processes of the Indian State. One user-comment tried to explain the popularity of the submitted post—a common indicator of content popularity on Reddit is the number of upvotes it receives and the extent of user participation through comments—to the highly ‘relatable’ nature of the submission.

The character of an online forum, while being shaped by diverse user behaviour, is invariably crystallized by the more dominant modes of representation. The anonymity afforded by the online medium and the potential infinitude of the range of submissions should theoretically stretch the spectrum of representations. Yet user behaviour often conforms in a bid to confirm its own shared identity within the group. What is then understood as relatable is not necessarily a universal, but merely an accommodation of difference through consensus. In the following sections I attempt to make sense of the processes through which such a consensus is drawn by considering the trajectory of discussions on posts pertaining to debates on net neutrality [3].

The Anatomy of an Online Mobilization

The discussions around questions of net neutrality, Facebook’s Free Basics, differential data pricing, and restricted access to OTT services have captured the Indian public imagination in the last 18-odd months. Multiple consultation papers shared by the Telecom Regulatory Authority of India (TRAI) have served as a rallying point for domain experts, media policy analysts and the general public. The series of consultation papers and the questions that have arisen over specific practices of telecom companies are imagined through the essay as a single event punctuated by temporal fissures. It has its own prehistory, a call to arms, and the eventual (fleeting) redemption. The differing discourse around the issue is contextually singular even if separated by chronology.

On February 8 this year, an /r/India user shared a news report about TRAI declaring zero-rated products as illegal [4]. Months of collaboration among faceless internet users had managed a key victory in what was repeatedly termed a battle to save the Internet. User comments highlighted the scale of the task accomplished as “a bunch of folks on the Internet [stopped] a $300 billion market cap corporation [Facebook] and a bunch of telecoms with strong lobbying capabilities.” Some users could not see past the irony of the Internet itself serving as a means for the public to halt rapacious tech companies in their stride. The David v/s Goliath analogy seemed apt. The task, though, had just begun, as one user presciently noted: “Mobilizing people is hard. Mobilizing people against a better funded lobby, and on a dry technical topic ? really hard. We are probably going to need a dedicated NGO, mailing lists, donations and members for this and similar issues.”

The debates surrounding net neutrality have sparked a diverse range of questions related to Internet access, differential pricing, restraints on technology, impediments to freedom of expression and questions of consumer choice. The range of issues and stakeholders encompassed within the policy regulation has simultaneously atomised and collectivised the problematic of Internet. As an increasingly everyday technology for many urban Indians, Internet usage has carried the possibility of innovative and easy access to a range of services and information while circumventing hitherto static structures of the administrative machinery. Internet usage in the Indian context can be regarded as both a symbol of egalitarianism and privilege; a conflation of the larger ideal of enterprise espoused by the technological boom and a reluctantly understated reflection of the very technology being of limited wider accessibility. The debates on Internet usage through the very medium thus contains some of the tensions that were echoed in the responses to the questions on net neutrality that were raised on the Indian subreddit.

These debates, circulating across news mediums both print and digital, found their way into the /r/India cosmos through efforts to raise awareness about the issue and to bring about a greater collective bargaining momentum to the efforts in the digital space. A post on December 25, 2014 announced the efforts being undertaken by various media practitioners through the creation of the website http://netneutrality.in/ which later became http://www.savetheinternet.in/ [5]. As a submission in the early life of the net neutrality event the post garnered enough attention to find its way into the vocabulary of the subreddit.

It was, however, not until three months later that perhaps the most comprehensive early exhortation came through a post titled Let's fight for Net Neutrality before it becomes necessary. E-Mail the TRAI now [6]. submitted on March 28, 2015 by one of the subreddit moderators. The post called for users to mail the TRAI and join in the efforts to influence upon policy makers on the need for a neutral Internet. User comments ranged from a creating email templates to a brief primer on the meaning and scope of net neutrality. That the public counter fight was still in the planning stage is evident in the numerous user comments volunteering to craft an email template to be sent.

The possibilities of a collaborative enterprise were much more evident in another mod-post, submitted on April 8, 2015 titled Fight for Net Neutrality: The way forward [7]. The post assembled the increasing momentum that the net neutrality movement had garnered in the Indian virtual space. Varying email templates to be shared among peer groups were presented, enterprising users created memes and infographics, while more sinister minds listed out companies that openly flouted net neutrality rules. The aim was not just to organise, but to also synchronize the efforts of a purportedly disparate group of users.

Even as user efforts were directed towards raising awareness about net neutrality among a wider audience, the sheer scale of the task and improbable hurdles on the road where highlighted by some. One post speculated on the connection between the timing of TRAI’s consultation paper and the fact that the Director of TRAI was due to retire in May 2015 [8]. The user feared that “the decision on TRAI proposal has already been made. The public is asked to comment on the OTT proposal because it is required by norm (not sure about law). They are waiting for Mr Khullar to retire, so they can blame him for the colossal backlash that will happen when the proposal is ratified.”

In the next few months the momentum of the movement ebbed and flowed, with diligent users posting regular updates on the progress. Even as the Internet rights discourse on the forum sought to be balanced with the logic of the market, there emerged a series of reactionary submissions that seemed to combine a distrust of large telecoms with the emancipatory spirit of a virtual civil disobedience.

Zero Rating the Zero-Rated Apps

Concurrent with the efforts at the level of governance, /r/India users employed creative means to show their displeasure towards companies who seemed to oppose the tenets of net neutrality. One such instance was when a user galvanised forum opinion to down-rate the Flipkart and Airtel apps on their phones. Flipkart CEO Sachin Bansal’s justification for zero-rated apps as sound business practice was turned inside-out as users gave a zero rating to the Flipkart app on their phones. The impact was ostensibly evident as the daily average ratings for the app saw a sharp fall [9].

Diatribes against telecom companies and their profit-driven enterprise have now become a regular feature on the forum. The mobile network Airtel, which has been at the forefront of the anti-net neutrality lobby, has faced its share of the community ire. Branded Chortel—an (un)imaginative coinage characterizing the supposed thieving policies of the company—the company along with Flipkart has been subject to a series of memes that invoke ridicule and hint at the sense of disconnect between consumers and the products on offer. The image shown above contrasts a popular biscuit brand Parle-G with the recently launched Airtel 4G Internet [10]. It employs Parle’s long unblemished reputation as a brand of reliability; its iconicity a signifier of a purported business of ethics that feels anachronistic in comparison to the business practices of the telecom companies.

Source: https://www.reddit.com/r/india/comments/3r25gr/chortel_four_g/.

The movement to generate awareness about Internet policy also sought to initiate dialogues with administrators who are in a position to ensure that the community’s voices are heard. Thus Independent Rajya Sabha member Rajeev Chandrasekhar did an AMA at the height of the net neutrality discussions [11]. Since the person doing the AMA can choose to answer or ignore from the range of questions posed by the community, the supposed mutuality of participation is often minimal. Nevertheless, Chandrasekhar’s AMA not just points to the interactive (propagandist) possibilities of reddit or any other social media platform but it also asserts the relevance of the medium as a significant domain where policy regulation impacts people whose voices need to be acknowledged. As an entrepreneur who has previously worked in the technology sector, Chandrasekhar symbolizes /r/India’s imagined ideal scenario of a ‘rule of experts’ in matters of governance. That a sitting MP would seek a dialogue with an online forum also hints at the relevance of such mobilizations, where enterprising tech-savvy politicians understand the potential to stir public action through the domain of the virtual.

Consensus in/and New Media

At one level, it could be suggested that the discussions which emerged on the India subreddit around the debates on net neutrality hint at the potentials of virtual mobilization of the public. Social media, the Internet and social networking forums like Reddit could potentially widen the level of information access and dissemination where the early groundwork has been laid by the RTI Act. But at stake in the whole discussion is not merely the extent to which an online community can modify the direction of a policy discourse. Even as the development of a ‘networked public sphere’ has transformed the means of consensus building, the elements of its discontent are difficult to ignore. The formation of a public sphere in a virtual environment presents the possibilities of conformity as much as of consensus.

The discourse around net neutrality on /r/India forum is notable for the wide-ranging consensus that it managed to appropriate from the community. Such a consensus could be interpreted in at least two ways. The form of any subreddit as a forum for all things related to a specific context—be it a common activity, nationality, gender identity—contains within itself the language of adequate acceptance and rebuttal. At the same time, the algorithmic technique of determining the visibility of a post through upvotes and downvotes renders real the possibility of consensus through conformity.

It is more interesting to look beyond the veneer of consensus and question the supposed diversity of the group and its implications, rather than infer collective action as a signifier of the rightness of the action. One could suggest that the terms of the debate, of limiting the control that mega-telecos wield over internet policy in India, offered an easy medium to galvanise opinion on the subreddit. Any nuanced stance will however need to read collective action in relation to the (im)possibility of individual opinion-making in a structured environment of an online forum.

An online platform with a voting system linked to visibility offers a peculiar type of consensus. A majority of the top-voted submissions and comments pertaining to the net neutrality debate on /r/India fall within a broad overlap of consensus linked to a participatory, egalitarian technological ethos which is characteristic of the post-liberalization Indian milieu. The possibility of dissent, or even voicing differing viewpoints, is structured in a limited spectrum since what will be shared/read is inextricably linked to what users understand as acceptable within the forum. Such an understanding can inadvertently suggest a consensus, or worse offer a monochromatic presentation of an issue. This is not to discount the possibility of informed discussion, or exaggerate the ‘hive mind’ of reddit. But the link between visibility and popularity of content often ensures that the nuances of a debate get sidelined and unidimensional. Thus, even though aspects of differential pricing may be understood as a means to wider access, or as a way to open Internet services to the vagaries of the market rather than State whims, such viewpoints find less credibility when articulated within a forum like /r/India [12]. While discussions may emerge which consider the issue beyond the limited rhetoric of free speech and consumer choice, they often get presented in the ‘anti net neutrality’ garb or as afterthoughts to a debate the terms of which have ostensibly been settled [13].

Communicative technologies, as Lisa Gitelman notes, often converge around an overlapping mental landscape that seeks to make sense of an act/event through synchronized ontologies of representation. Consensus in such an instance is not to be seen as a final validation of the community’s stance on an issue. It should prompt us to be wary of the pitfalls of online mobilization that could be travelling in an echo chamber. The task then would not be to debunk actions drawn on consensus, but to be aware of the limits of inclusivity of such online forums [14]. Further research has to consider ways in which individual users negotiate the possibility of presenting an individual stance to the community within interface-induced limitations to the possibility of such an enunciation. This would involve interviews with a pool of /r/India users, examine the types of news outlets and viewpoints that gain credence within the community, look at voting patterns, and perhaps undertake a more thorough examination of a wider range of concerns relevant to the community. This essay has attempted a preliminary gesture towards such an endeavour by picking a particular event and the community’s response to it. Reddit, in contrast to Facebook for instance, offers the possibility of peering into an online space where anonymity commingles with community enterprise and the meaning of accountability is extended beyond individual motive of mere sociality or recognition. As such, it could potentially offer an understanding of online behaviour beyond the limits of the individual-liberal paradigm of action orientation and widen the debate on the functioning of social news websites by being acutely aware of the thin line between the individual and the social.

Disclaimer

The writer has been a frequent lurker on Reddit, and the India subreddit since 2011. Beyond voraciously consuming the submissions on /r/India he does not claim to have contributed in any meaningful manner to the online discussions referred to in the essay.

Endnotes

[1] The literature on reddit is a fast growing domain, with innovative research looking at Reddit’s voting patterns, user behaviour, and news outlets linked to glean an understanding of the news aggregating website. For an examination of questions of identity and anonymity on Reddit see, Shelton, M., Lo, K., Nardi, B. (2015). Online Media Forums as Separate Social Lives: A Qualitative Study of Disclosure Within and Beyond Reddit. In iConference 2015 Proceedings. For an engagement with questions on what motivates Reddit user to contribute see, Bogers, T., & Nordenhoff Wernersen, R. (2014). How 'Social' are Social News Sites? Exploring the Motivations for Using Reddit.com. In Proceedings of the iConference 2014. (pp. 329-344). IDEALS: iSchools.

[2] See: https://www.reddit.com/r/india/comments/4s5bpn/tragedy_of_india/. Last accessed on August 2, 2016. Unless stated otherwise, all links posted hereafter have also been accessed on the same day.

[3] My understanding of social media and the social dimension of new media has been shaped from my reading of Dijck, José Van. The Culture of Connectivity: A Critical History of Social Media. Oxford: Oxford University Press, 2013. For an examination of social media practices see, Ellison, N. B. & boyd, d. (2013). Sociality through Social Network Sites. In Dutton, W. H. (Ed.), The Oxford Handbook of Internet Studies. Oxford: Oxford University Press, pp. 151–172.

[4] See: https://www.reddit.com/r/india/comments/44qddb/trai_to_make_zero_rated_products_illegal/.

[5] See: https://www.reddit.com/r/india/comments/2qcvhp/i_created_a_site_to_educate_people_about_airtel/.

[6] See: https://www.reddit.com/r/india/comments/30lz1p/lets_fight_for_net_neutrality_before_it_becomes/.

[7] See: https://www.reddit.com/r/india/comments/31vvf2/fight_for_net_neutrality_the_way_forward/.

[8] See: https://www.reddit.com/r/india/comments/322iv8/trai_asking_for_feedback_on_their_proposal_is_a/. For Kullar’s own views on the issue, see: http://thewire.in/1624/lets-be-practical-about-net-neutrality/.

[9] See: https://www.reddit.com/r/india/comments/31ykxj/flipkart_and_airtel_are_fucking_with_your/.

[10] See: https://www.reddit.com/r/india/comments/3r25gr/chortel_four_g/.

[11] See: https://www.reddit.com/r/india/comments/387req/hi_rindia_i_am_rajeev_chandrasekhar_member_of/.

[12] CIS’s note on its position on net neutrality points to the multilayered nature of the policy: http://www.hindustantimes.com/columns/net-neutrality-war-is-not-just-facebook-versus-internet-mullahs/story-s9eZpZnomaaiz4De8fYfaK.html. Last accessed on September 9, 2016.

[13] Consider the discussions that emerged in two separate posts: https://www.reddit.com/r/india/comments/31peb4/lets_respond_to_this_anti_net_neutrality_piece/ and https://www.reddit.com/r/india/comments/336u8f/woke_up_to_this_pro_internetorg_article_in/.

[14] Gitelman, Lisa. Always Already New: Media, History and the Data of Culture. Cambridge, MA: MIT Press, 2006. Especially chapter 3.

Author Profile

Sujeet George has an M.Phil from the Centre for Studies in Social Sciences, Calcutta. His research interests are in histories of science and commodities, and new media and digital humanities. He has previously worked with the Mumbai City Museum and The Southasia Trust.

For more details visit https://cis-india.org/raw/blog_mobilizing-online-consensus-net-neutrality-and-the-india-subreddit

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