Centre for Internet and Society

Who Owns Your Phone?

nishant — 2016-09-18T16:18:35Z

The capacity of companies to defy standards that work tells an alarming story of what we lose when we lose control of our devices.

The article was published in Indian Express on September 18, 2016.

We have a conflicted relationship with our digital devices. On the one hand, everything we own is cutting-edge — your regular smartphone does computation that is more advanced and powerful than the computers currently functioning on the space probe on Mars. On the other, everything that we own, is almost on the verge of becoming old — by the time you are used to your phone, a new model with a different letter or a number is in the market. The TV screen which was the crowning glory of your house now feels old because it is not thin enough, sleek enough or big enough; waiting to be replaced by the Next Big Thing.

Strangely, the Next Big Thing is never really big enough for it to have longevity. The next phone that you buy, the new laptop you covet, the app that you update, will already feel temporary. Patricia Fitzpatrick, a historian of new media, calls this phenomenon “Planned Obsolescence”. It means that private corporations think of their digital products as fast-moving and ready to die. They might sell the phone with a 10-year guarantee, but the only guarantee that exists is that in 10 years, they will have discontinued all support for that phone, and you will have forgotten that you owned that device. Planned Obsole-scence is a marketing strategy, where everything that is introduced as a technological innovation has a limited shelf-life and is made to be replaced by something new.

What is interesting about this strategy is that it doesn’t mean that your device has become redundant. In fact, even as you desire the new, you know perfectly well that your existing device has many years of functionality. Hence, the companies often produce the new as path-breaking, innovative and futuristic. They want you to feel primitive or out-of-touch by introducing features that you don’t need, transforming the familiar and the habitual device with something that becomes alien, enchanting and mystical.

While planned obsolescence has its value — it propels innovation and pushes at the boundary of what is possible — it also needs to be understood as a marketing strategy that keeps us consuming as part of our digital habits. One of the best examples to understand this trend is Apple’s latest announcement that it has removed the standard earphone jack from its new iPhone7 and is presenting us with wireless earplugs that work with the new phone. Apple insists that this is the future, and in its hyperbolic presentation, announced that by removing one of the most enduring industry standard for audio hardware, they are revolutionising the future of music listening.

This comes particularly as a shock because ever since the 1990s, Apple’s iconic presence in the music industry has been the white dangling ear-bud wire against black silhouettes, marking the Apple music device as a sign of privacy, maturity, creativity, and elite affordability. By replacing recognisable image with a new one is the company’s way of signalling that every Apple device you now own is ready for trash. It is letting you know that your older Apple music player now needs to be replaced by a new one that uses the wireless ear buds. That the only way you can now listen to music on an Apple iPhone is on Apple’s own standards, so that the regular industry hardware will no longer work with this unique phone that eschews universal standards and seeks to create private monopolies.

The missing headphone jack in the iPhone 7 is a resounding testimony to what happens when we make our digital hardware subject to closed development and production. Instead of building phones that are more durable, more efficient, more connected, more affordable, and more versatile, Apple just showed us how a private company can arrogantly define the future, by turning almost every existing device into “primitive” or “incompatible” with the new phones that it is making. The capacity of companies like Apple to defy standards that work and build their own unique hardware tells an alarming story of what we lose when we lose control of our devices. The digital cultures scholar Wendy Chun had once sagaciously written, “the more our devices turn transparent, the more opaque they become”. And Apple’s move towards making your new iPhone seamless and without holes, mimics how the phone is being designed to both kill fast and die early, promoting corporate ambitions over public interest.

For more details visit https://cis-india.org/raw/indian-express-nishant-shah-september-18-2016-who-owns-your-phone

Where's My Data? Submission for Knight News Challenge 2015

sumandro — 2015-10-05T15:00:16Z

We are very excited to be contribute to a join submission with DataMeet and Oorvani for the Knight News Challenge 2015. We are proposing "an application for users to search for locally-relevant data, discuss missing data, demand data, explore and respond to data demands by others, and start data crowd-sourcing exercises." Please go to the submission page and support our project. The text of the proposal is available below. It was prepared by Nisha Thompson of DataMeet, Meera K of Oorvani, and I. The 'Where's My Data' banner is created by Nisha using icons from the Noun Project.

Please support our project by visiting and 'applauding' it on the Knight News Challenge website: https://www.newschallenge.org/challenge/data/entries/where-s-my-data. You will have to log in to the website though, apologies for that.

Where's My Data? Search, Demand, and Collect Data

In one sentence, describe your idea as simply as possible.

An application for users to search for locally-relevant data, discuss missing data, demand data, explore and respond to data demands by others, and start data crowd-sourcing exercises.

Full Description

The proposed application aims to solve two key problems in accessing reliable data faced by citizens, journalists, and researchers. The first problem is knowing where a required data set can be found, and the second problem is collecting the required data set if it does not exist in the first place.

Many individual initiatives have been developed to collect specific data. For example, Powercuts (http://powercuts.in/) was a Ushahidi installation to crowd-source data using Twitter, Kiirti (http://www.kiirti.org/) was used to map complaints about auto drivers, IChangeMyCity (http://www.ichangemycity.com/) is a platform that collects general complaints from around Bangalore. However, these apps were either short lived because they could not sustain their one premise or they do not give insight into what people want to know and what data is important to them. Also, they often did not open up this data to be used by others, beyond visualisations offered on the sites.

Citizens have many questions regarding their urban surroundings - how much water is coming to the neighbourhood daily, where are the waste pick up trucks, what is the status of a road repairing process, etc, the answers require data that either is difficult to get or doesn't answer their query in the way they want. Journalists and researchers are also interested in collecting and analysing these same data sets. A one off platform for one issue won't properly represent the demand for information in modern day (data starved) India.

For example, a local residents’ group wanted to impress on their elected rep the seriousness of the incidence of a disease, as the local government was not taking concrete steps to manage the emerging epidemic. In the absence of official data on suspected cases of illness, this application could help them to reach out through e-mails and social media networks to do a quick survey on how many residents or their family members have got affected.

The application will not only make it easier to undertake such crowd-sourcing efforts, but also to share the data back and make it open for usage by others, including journalists and researchers.

We are already building an Urban Open Data Platform for Bengaluru, India. The application will allow searching this portal and any other such portal, especially if any is developed by the municipality. It will also pipe the crowd-sourced data to this Urban Open Data Platform.

This tool will reduce duplication of data gathering, gives data a longer shelf life and acts as a source of public data that feeds into a city-wide urban Open Data Portal under development by a consortium that we are part of.

How will the Application Work?

The application will allow the user to search for data across the data catalogues connected to the application.
If the data is not found, the user can post details about the required data, which other users in her/his networks can see and comment on. They can either point the person towards an existing data set, or support the need to collect the data being demanded.
When the user finds out that the data set s/he needs does not exist, the application will allow her/him to start a crowd-sourcing exercise, using various channels such as e-mails, social media posts, web-based questionnaires, etc.
For each of these channels, a separate plug-in will be developed so as to open up the software development process. For this project, we will focus on developing plug-ins for two channels: 1) questionnaires integrated with the Citizen Matters website, and 2) use tweets to collect replies using a unique hashtag.
User can share the crowd-sourcing request within her/his own social networks, or use one of the groups (say, the Citizen Matters group focusing on local journalism, or the DataMeet group focusing on open data enthusiasts in the city) to share their calls for data collection.

Briefly Describe the Need that You're Trying to Address

A common cry in Indian cities is the lack of datasets required to understand issues, either at local or at national scales. This tool will be the place to voice demands, ask others about potential sources, or an easy way to create data sourcing activities.This will enable journalists, advocacy organisations, and researchers to search for data and help others to find the data they are looking for. It also records demands for non-existing data and helps take initiatives to collect such data.

What Progress have You Made so Far?

The team is already working on an Urban Open Data Platform, that will host public data, and a data catalog. We have already executed a few crowd-sourcing projects, and helped develop tools for journalists and researchers interested in civic issues.A data source search tool has been in development in the form of Open Data JSON <https://github.com/datameet/opendata.json>. A Bangalore focused data catalog has been in use for awhile as well and provides a base of data to use for people’s search <http://openbangalore.org>.

What would be a Successful Outcome for Your Project?

Success for this project means having a better understanding of what information is needed most by people and what data is required. We will gain detailed evidence regarding what kind of data people want. This entails a collection of questions, who is asking and from where, and what data gaps exist. The number of crowdsourcing projects initiated shows the intensity of the need, and how comfortable citizens are asking for data and proactively starting a data collection project.

Please List your Team Members and their Relevant Experience/Skills

Meera K, Oorvani Foundation, a media group who will provide editorial support to curate data, dissemination of data or queries, and audience reach. Nisha Thompson and Thejesh GN, from DataMeet, open data community, who will provide the technology and community aspects of the tool. Sumandro Chattapadhyay of the Centre for Internet and Society, will help planning the project and linking the effort with other Indian and global initiatives in open data and development.

For more details visit https://cis-india.org/raw/wheres-my-data-submission-for-knight-news-challenge-2015

WhatsApp and Transnational Lower-End Trading Networks

Maitrayee Deka — 2015-09-13T10:44:15Z

This post by Maitrayee Deka is part of the 'Studying Internets in India' series. Maitrayee is a postdoctoral research fellow with the EU FP7 project, P2P value in the Department of Sociology, University of Milan, Italy. Her broader research interests are New Media, Economic Sociology and Gender and Sexuality. This is the first of Maitrayee's two posts on WhatsApp and networks of commerce and sociality among lower-end traders in Delhi.

One of the first things that stood out in the Delhi traders’ anonymous bearings was their love for smartphones. In the two mass electronic markets in the city, Lajpat Rai Market and Palika Bazaar, the traders of video games carried varieties of smartphones of different sizes and colours. From iPhones to Samsung Galaxies, the traders vied for the latest gadget available in the market. As a researcher, within a year, I moved from getting an accidental peek into their smartphone screens to a phase when the traders felt comfortable sharing their personal messages with me.

I spend considerable time in Lajpat Rai Market and Palika Bazaar in Delhi between September 2012 and September 2013. I interviewed different traders and had day-to-day conversations with the people coming to their shops. Tracking several events in the shops, I knew the relative time that the traders spent on various activities. I saw on most days the traders divided their time between interacting with consumers and browsing through their smartphones. The traders spent maximum time of their virtual existence by being on WhatsApp. A large part of the goods to local electronic markets in Delhi were coming from China. And increasingly, WhatsApp was becoming an important communication channel managing transnational trade related exchanges.

Entry into the WhatsApp World

When I started visiting Lajpat Rai Market and Palika Bazaar at the end of 2012, I had not installed WhatsApp on my phone. The traders in the different markets were curious to know what was keeping me away from it. They came to a point when they could not anymore see me outside of WhatsApp. I, on the other hand had reservations of being part of a medium that meant continuous contact with the world. When finally I got past my initial doubts, there arose another problem. I could not download WhatsApp on my phone without the server asking for a rental fee of 250 Indian Rupees. After a few days, on being asked the same question again in Palika Bazaar, I told the traders about my problem. Lalit, a trader in Palika Bazaar retorted, ‘That is not possible! We did not pay to install WhatsApp on our phones’. He asked me to pass him my phone. Lalit cracked the security code by getting on to the Palika Bazaar Wi-Fi network and installed WhatsApp on my phone.

It was interesting to see that the traders did not always use legal channels to buy their smartphones and get an Internet connection. Many of the conversations about their smartphones were about where the traders bought their stolen iPhone. There were discussions about how much money different traders paid to get their hands on a used iPhone. They compared the feature and quality of each other’s smartphone. Sometimes even I was asked if I wanted a new cell phone for a good price and if I wanted to sell my old phone. The fascination for smartphones that in the first instance seemed like a fad for a shiny branded product, showed its own complex side. The importance of keeping an expensive phone had its conspicuous side and that explained the fascination of traders for iPhones. However, that was not all. The conspicuous side of the trader was not visible in other dimensions of their being, for instance the clothes they wore. The traders on most days were happy to buy second-hand and knock off goods from the street vendors outside Lajpat Rai Market and Palika Bazaar. The inclination of the traders to carry expensive phones and willingness to try different measure to possess them showed that smartphones were important to the traders.

I tried to understand the inclination of the traders towards their smartphones. One way by which I thought their smartphone usage could become intelligible to me was by locating it in their everyday world. What the traders did on most days and exploring where and how smartphones configured amongst other activities could make its usages noticeable. I observed one of the things that the traders hated in both the markets was to have free time in their hands. The time for chatter meant that they were not doing business. And the possibility of not making enough money made them anxious. The traders were trying to curtail the amount of time they spent on insignificant activities including the need to talk to me. Most of the times, they only entertained me when they did not have consumers in their shops. It was then interesting for me to see the traders’ fascination for their smartphones. The usage of the Internet also ideally carried levels of non-productivity that on other instances made the traders very anxious. It meant that they were not making direct monetary transactions with consumers. Having seen the traders obsessed about making sales, I was unable to place their choice of being on their smartphones in their free time. Soon, this dilemma was cleared. Being on the smartphone did not mean the traders were making social calls. Most of the times when the traders were on their smartphones, they were texting each other on WhatsApp. Eventually, I found out that most of the exchanges on WhatsApp were trade related. The traders not using WhatsApp for pleasure indicated that their activity on the Internet reflected how they are offline. The traders were preoccupied with the prospect of making profit and they did not want to waste any opportunity coming their way. This was the driving force and the source of innovation in the markets. The traders’ smartphone usage also followed the instinct of minimising wastage and find business opportunities in everything they did. The result was to make dominant in the markets another usage of WhatsApp other than its use for social communication: transnational real time trade exchanges.

WhatsApp and Trading

Especially in the year’s post 2010, the mass markets of video games in Delhi were in a strange predicament. The heyday of these markets as the sole channels of distribution and acquisition of video games was over. Increasingly, these markets that sold paraphernalia of gaming devices were challenged by the onslaught of online gaming market and gaming franchises in Delhi. In such a situation, many of the traders were trying to find alternative ways to boost up their sales. One of the ways in which these markets were trying to sustain themselves in the face of immense competition was to find niche market of electronic products. The traders in Lajpat Rai Market and Palika Bazaar extended their trading links to China in an effort to get diverse as well as cheap electronic products. The Chinese lower end markets particularly in the Guangdong province became an important supply node of different qualities of video games to the mass markets in Delhi. For each PlayStation Portables in Lajpat Rai Market and Palika Bazaar, there were a number of cheap varieties of ‘Made in China’ handheld games.

All the multiple links with the Chinese lower-end economy that sustained the day-to-day functioning of the Delhi markets depended on continuous communication between the Indian and Chinese traders. This was where WhatsApp took control of the trading scene. Traders used it regularly to communicate with the Chinese traders. In the absence of face-to-face interaction, WhatsApp messages were the only way to initiate business transactions with the Chinese traders. The lack of face-to-face interaction presupposed that trading details were resolved on WhatsApp. There were a large number of to and fro exchanges of messages. As the traders felt comfortable showing me glimpses of their WhatsApp messages, I saw that on a single day hundreds of messages were exchanged even before the real transaction of placing an order and payment details were discussed. Many of the messages were exchanges of images of different varieties of a game that the Indian traders might be interested in. Image after image arrived of video games with their prospective prices. Most of these exchanges were in English. However, at times there were also messages in Cantonese that the traders translated online.

WhatsApp therefore, developed as a space where the traders got past their geographical and linguistic gap to successfully communicate and complete business transactions. WhatsApp facilitated messages enabled the markets to get new innovative products into the local market as well as track the complete transaction process.

For individual traders, WhatsApp was the lifeline of their present trade networks. Before the arrival of ‘instant messaging app for smartphone’, most of the links that the traders had with the transnational markets were through individual importers that travelled to Hong Kong, Bangkok and other places in Asia to get games manufactured in Japan and the West. During those days, a trader had to depend on the importers to bring him exclusive products that could be profitable in the local markets. The traders pointed out that the problem with this arrangement was that traders were almost entirely dependent on the importer not only to smuggle new products into the country but also for information. Often the traders knew of new products only with the information they acquired from the importers.

Things changed drastically with the advent of instant messaging especially WhatsApp. Now the traders were only a message away from connecting to their collaborators in China. An individual trader had the possibility to bring new innovative products without relying on others for information and trade negotiations. This increased the possibility for him to have a period of privileged profit before the product got widely popularised in the market. The constant exchanges of samples of video games and accessories were a step towards that. Often the traders kept up with continuous communication with the Chinese traders, as they did not want to miss an opportunity to be the first one to track the next big trend in the market. If the traders felt that they had picked up a product that had the potential of becoming a popular product, they were not hesitant to place huge orders. The traders said that they trusted the work ethics of the Chinese people. However, what also helped the traders to appreciate the Chinese work ethics was their constant tracking of transaction on Whatsapp. Bharat, a trader in Lajpat Rai Market had placed a large order for adaptors of gaming consoles in July 2013. Once when I was visiting his shop, he was messaging with a trader in China to sort out the delay that was occurring in the delivery process. Bharat said to me still texting on WhatsApp, ‘I don’t worry about the Chinese; they are very sincere and trustworthy’.

WhatsApp is synonymous with transnational trading alliances in the lower-end markets in Delhi. It has seamlessly merged into the trading environment to the extent that the traders do not consciously reflect on the role it plays in pushing their individual trade forward. It seemed traders lived two parallel lives: one with the local market goers in Delhi and another with the Chinese traders on their smart phones. The individual trader-to-trader exchanges between two countries are unprecedented in history. And with time, the trade networks are becoming denser and wider.

The post is published under Creative Commons Attribution 4.0 International license, and copyright is retained by the author.

For more details visit https://cis-india.org/raw/blog_whatsapp-and-transnational-lower-end-trading-networks

WhatsApp and the Creation of a Transnational Sociality

Maitrayee Deka — 2015-07-10T04:22:38Z

This post by Maitrayee Deka is part of the 'Studying Internets in India' series. Maitrayee is a postdoctoral research fellow with the EU FP7 project, P2P value in the Department of Sociology, University of Milan, Italy. Her broader research interests are New Media, Economic Sociology and Gender and Sexuality. This is the second of Maitrayee's two posts on WhatsApp and networks of commerce and sociality among lower-end traders in Delhi.

The beginnings of WhatsApp messages in Lajpat Rai Market and Palika Bazaar with lower-end traders in China were mostly trade related. However, with time, the messages were not just confined to the domain of products and prices. The traders in India started sharing personal messages and images with their counterparts in China. Some of the social exchanges could be interpreted within the gambit of the economy. In other words, these social exchanges in the form of photographs of anime and food developed trust and familiarity that further led to the strengthening of trade ties. However, other social exchanges on WhatsApp could be related to a more personal space whereby traders were binding themselves with Chinese traders in romantic relationships. In 2012 and 2013, the transnational sociality through WhatsApp was at its embryonic stage and showed signs of becoming much more layered in the future.

Friendship and Trust

The traders in Lajpat Rai Market and Palika Bazaar elaborated on how the electronic shops in China were usually managed by polite and pretty women. Women managing the business transactions in China made the Indian traders come in touch with them via WhatsApp. One day at Rakesh’s shop at Palika Bazaar, he was browsing through his WhatsApp messages. He invited me to see some of the messages that he thought were interesting. As I went closer to the screen, I saw images of food, a bowl of soup and salad. Rakesh told me how he had become friends with this particular trader. She was a married woman and had a shop that sold accessories of games in China. Rakesh said over time that they had developed a special relationship. He regarded her as a warm person. He was familiar with her domestic life, her children and how old they were. Their interactions were governed by the exchange of information on everyday activities going on in their lives.

I observed that the trading exchanges were mitigated by various social and personal messages. It appeared that the personal messages were a way to maintain continuity of ties, business and otherwise. Whereas the traders between the two countries might not be doing business with the same set of people everyday, an image of a teddy bear and food acted as an assurance of a lasting relationship. It indicated that even though trade between two persons was temporarily suspended, they were going to revive it in the near future. The exchange of personal messages in between trade activities developed trust and mutual respect. In a physical market place, traders developed special relationship with different people, for instance, with the customers who came to the same shop regularly. These relationships were born out of investment of time and energy on part of the both parties, the traders as well as the customers. In both Palika Bazaar and Lajpat Rai Market, often a trader had a customer who had been visiting his shops since he was a child. The trader knew what his customer did for a living as an adult, how many members his family had and their whereabouts. The same case was true for a customer. He quickly noticed what were the changes that had been made to the physical layout of the shop. The long-term ties were advantageous to both the parties. Usually the customer got a good discount for a product and he also knew that in case of a defect he could easily ask for a replacement. For the trader, a customer was a constant source of income, as he knew that the customer would not choose another trader over him. Rarely, a permanent customer approached another trader in the market.

In the absence of physical proximity between the Chinese and Indian traders, there were few occasions in which the ties of trust based on familiarity could be developed. Simple exchange of trade messages did not build social solidarity. In order for the traders to substitute the strength of physical proximity and face-to-face interaction online, the cute anime were seen to intervene. The exchange of photographs and cartoons indicated that individual traders invested in each other and developed a circle of familiar objects and symbols that generated trust.

WhatsApp and Movement

Bubo is a fascinating figure in Palika Bazaar. In Govind’s shop, several people had different things to say about Bubo. Some claimed that he was a genius; other told me he was a techno nerd. Some even thought of him as an eccentric person who lacked social skills and etiquettes. Everyone however, unanimously agreed that I should not miss an opportunity to talk to him. Bubo handled the online sales of video games for Govind’s shop. He was responsible for putting up new/ second hand video games and accessories on diverse e-commerce sites in India such as OLX and Flipkart. He had a rented apartment in Pitampura area in New Delhi. Bubo and his brother usually spend days in their apartment in front of their computer screens. The traders in Govind’s shop were of the opinion that Bubo was more comfortable being online than meet people physically. This proved to be true. I on different occasions tried to talk to Bubo. I called him on his phone and he evaded the prospect of meeting me face to face. In the end, I gave up on him, as I did not know how to convince him to have a chat with me. While I personally never met Bubo, I collected information about him from different sources. As the traders at Govind’s shop found him peculiar, they had many things to say about him. They were all impressed by the fact that Bubo self taught himself to be a hacker and got past through many of the website requirements. The online trading networks entailed certain rules. For instance, with relation to the matters of quality of goods, many of the online marketing websites such as Flipkart in India wanted the trader to put up guaranteed products. According to the traders, Bubo was able to find solution to get past the different barriers put up by the big companies. Bubo with his hacking skills was an assent to Govind’s shop. Therefore, it was not surprising to see that throughout the course of my fieldwork, his name kept reappearing. In January 2015, when I went to Govind’s shop, the mythical figure of Bubo came up again. This time I saw his face for the first time on WhatsApp through Govind’s iPhone 5. I learnt that Bubo was in China. He had a new Chinese girlfriend whom he had met through online trading exchanges. As I flipped through the images on Govind’s phone, I saw Bubo dining with his girl friend, meeting her wide circle of friends and family in China.

Bubo’s story is an interesting illustration of how the lower-end trading alliances initiated by WhatsApp start to have a life of its own. Bubo was ambitious and wanted to make the most of the opportunities available to him. However, as Govind maintained his relocation to China could not be simply put as a business strategy. Govind recollected that Bubo held a fascination for Chinese women. His move to China therefore was both an attempt to better his economic prospects as well as an attempt at finding romantic love. Bubo was trying hard to teach himself Chinese and if everything worked in his favour, he might end up making a permanent move to China, Govind added.

Conclusion

For many of the users of WhatsApp all over the world, it is difficult to imagine it as a tool for business. We are accustomed to sharing personal messages and images with friends and families living in different parts of the world. Only in recent times, we hear varied usages of WhatsApp: to spread xenophobic messages in closed groups, and organize events and community tasks. Even then, the impersonal usage of WhatsApp is marginal.

In early May 2015, I was part of a meeting of peer-to-peer value creation in Europe. One of the participants spoke about how a Fablab in Madrid was beginning to use WhatsApp to assign community related tasks and operations. It made me realise how the traders in Delhi were one step ahead of all of us. Already in 2013, traders were co-opting WhatsApp to their work sphere. At a time in which high-skilled knowledge workers in Europe are devising community platforms akin to WhatsApp, traders in Delhi saw the potential of it as a social and economic tool much earlier. I was amazed at the pace at which traders submerged themselves in different endeavours. The traders never had a half-hearted relationship with anything, their consumers and the search for profit. The similar merging into the environment was visible through their use of smartphones as well. The traders in Lajpat Rai Market and Palika Bazaar learnt to stay alert surviving in the margins of an urban economy. It had become their second nature to see an opportunity in everything. And this attitude meant that they pushed every situation to its limits. Flirting with laws, selling of contraband and pirated media goods showed that the traders were ready to test the limits of any situation.

WhatsApp and trade related texts are an example of thinking out of the box. Even in its early days, WhatsApp facilitated trading links show a lot of potential. The traders from China and India have established profitable business links. Some of them have developed friendship and romantic relationships. Only time will tell to what extent and in which direction trade related ties would evolve. One could only imagine the prospect of long-term dense trading networks with China. With the official players in India and China having strong visions about where the futures of both countries should head, the experimental and out of the box thinking of many of the traders with technology per se gives hope for a more hybrid regime in Asia.

The post is published under Creative Commons Attribution 4.0 International license, and copyright is retained by the author.

For more details visit https://cis-india.org/raw/blog_whatsapp-and-the-creation-of-a-transnational-sociality

What scares a Digital Native? Blogathon

tettner — 2015-05-14T12:16:14Z

What Scares technologized young people around the world? In an effort to present a view often not heard in traditional discourses, on Monday the 18th of April 2011, young people from across the world blogged about their fears in relation to the digitalisation of society.

For more details visit https://cis-india.org/digital-natives/blog/what-scares-a-digital-native-blogathon-1

What I learned from going offline for 48 hours

nishant — 2019-03-14T16:21:29Z

A weekend without the internet shows just how much control we surrender to online chatter.

The article was published by Indian Express on February 24, 2019.

In one of those blue-funk I-need-to-digitally-detox modes, I went offline for 48 hours. It was interesting to just turn the internet off — putting all the devices on flight mode and doing other things — and spend an entire weekend away from screens and home assistants. The world felt a little empty and silent without the constant chatter of all my smart devices.

When I woke up on Monday morning and brought the internet back into my life, my phone vibrated for five minutes flat as all the different apps woke up to the sweet smell of connectivity and started downloading information in an apocalyptic frenzy. Every notification sound that has ever been set on my phone and other devices, competed with another to ring the loudest and announce the world waiting at my doorstep.

I was curious to know what this extraordinary traffic could be about. My work email was more or less where I had left it before I signed out, but everywhere else was chatter. I had more than a 100 notifications of birthdays, events, and important occasions that I had missed. Despite the fact that I had not produced any content, not initiated any conversations, and not engaged with any material, I had more than 400 notifications from five main social media apps, where people had tagged me, poked me and pulled me into long conversation threads that I could no longer recognise or trace back.

An equal number of friendly algorithms had curated things that needed my attention and were warning me that I might have missed out on the most life-changing moments. My personal messaging system was filled with group messages, those from family and friends who were not talking to me but making me a witness to their conversations. There were also a few frantic messages, first checking if the messages were being delivered, then wondering why I was not responding, and then going into a rage about my rudeness for not even informing them that I wouldn’t be replying to them.

For more details visit https://cis-india.org/raw/indian-express-nishant-shah-february-24-2019-what-i-learned-from-going-offline-for-48-hours

Welcome to r@w blog!

sneha-pp — 2019-01-02T11:48:04Z

We from the researchers@work programme at the Centre for Internet and Society (CIS) are delighted to announce the launch of our new blog, hosted on Medium. It will feature works by researchers and practitioners working in India and elsewhere at the intersections of internet, digital media, and society; and highlights and materials from ongoing research and events at the researchers@work programme.

r@w blog: Visit (Medium)

A space for reflections on internet and society, r@w blog is also an attempt to facilitate conversations around contemporary debates and foster creative engagement with research and practice through text, images, sounds, videos, code, and other media forms offered by the internet.

r@w blog opens with an essay on ‘Information Offline: Labour, Surveillance, and Activism in the Indian IT & ITES Industry’ by Rianka Roy - as part of an essay series exploring social, economic, cultural, political, infrastructural, and aesthetic dimensions of the "offline" - and audio recording from a session titled #ILoveYou by Dhiren Borisa and Dhrubo Jyoti, which was part of the Internet Researchers’ Conference 2018 - #Offline.

We will publish our (including commissioned/supported) writings and works on this blog, as well as submitted and compiled materials. Please write to raw[at]cis-india[dot]org to submit your works to be considered for publication. Copyright to all material published on this blog are owned by CIS and author(s) concerned, and they are shared under Creative Commons Attribution 4.0 International license.

For more details visit https://cis-india.org/raw/welcome-to-raw-blog

We, the Cyborgs: Challenges for the Future of being Human

asha — 2015-10-24T13:42:16Z

The Cyborg - a cybernetique organism which is a combination of the biological and the technological – has been at the centre of discourse around digital technologies. Especially with wearable computing and ubiquitous access to the digital world, there has been an increased concern that very ways in which we understand questions of life, human body and the presence and role of technologies in our worlds, are changing. In just the last few years, we have seen extraordinary measures – the successful production of synthetic bacteria, artificial intelligence that can be programmed to simulate human conditions like empathy and temperament, and massive mobilisation of people around the world, to fight against the injustices and inequities of their immediate environments.

Rationale

All of these, in some way or the other, hint at new models of cyborgification which we need to unpack in order to understand a few questions which have been at the helm of all philosophical inquiry and practical design around Internet and Society:

How do we understand ourselves as human? What are the technologies that define being human?
How do conceptualise the technological beyond prosthetic imaginations? How do we understand technology (especially the digital) as a condition?
What are the new challenges we shall face in law, ethics, life and social sciences as we increasingly live in Cyborg societies?

We , the Cyborgs, is a first of its kind research inquiry that locates these questions in a quickly digitising India to see the challenges of being human in the time of technological futures. In her seminal body of work on Cyborgs, Donna Haraway had posited the cyborg as a creature of fiction and ironies; a monster, a trickster, a boundary creature that is irreducible to the existing binaries of human-technology, technology-nature, nature-regulation. In imagining the cyborg as simultaneously fictitious and embodied in practices of care and labour, Haraway was further hinting at a set of questions that have never really entered discourse on cyborgs: Who are we when we become cyborgs? What do we do with the cyborgs we have produced? What are the other kinds of cyborgs? What are the new places them? What are the other ways of understanding cyborgs? Asha Achuthan in her monograph Re:Wiring Bodies, maps these questions along the axes of Presence, Access, Inclusion and Resistance to understand ‘attitudes to technology’. Achuthan talks about a moment of elision where technology is separated from the human body in the space of policy and critique. In those moments of separation, there is the production of a cyborg body that is suddenly vulnerable because it does not have the support of the technological which was an essential part of its bodily experience. How does this body get assimilated in our technology practices? What are the axes of discrimination and inequity that are attributed to these bodies in the process of cyborg making? Who are the actors that play a part in designing these cyborg bodies and selves? In the Indian context, where there has been a legacy of being technosocial subjects and cyborg citizens in the nation’s own technoscience imagination of itself, we need to locate the cyborg in new sites and contexts to see what the regulation of technology and its integration in everyday life.

Methodology

Building upon her work, We, The Cyborgs, seeks to locate the cyborg in India, on 3 interdisciplinary but connected sites to examine how bodies, in their interaction with the design and practice of different processes of regulation and control, are in the process of becoming cyborgs. The inquiry locates the cyborg at intersections of Health Care, Planning and Gender, to start unpacking the different futures of the body-technology relationships that have been posited in terms like post-human, techno-social, simulated bodies, bodies as traffic, etc. In the process, it hopes to unravel the questions of methods, frameworks, ethics and practices of bodies in conditions of technology. We, The Cyborgs, aims to bring together a wide range of researchers and practitioners from different disciplinary locations including but not limited to – Art, Anthropology, Law, Planning, Architecture and Design, Gender and Sexuality studies, Cultural Studies, Life Sciences, Medicine, New Media Studies, etc. – to start a debate around some of the key issues around cyborgs and cyborg-making in their fields.

For more details visit https://cis-india.org/raw/digital-humanities/blogs/we-cyborgs/challenges-for-future-of-human

We, the Cyborgs: Challenges for the Future of being Human

kaeru — 2015-04-06T15:48:35Z

Rationale

How do we understand ourselves as human? What are the technologies that define being human?
How do conceptualise the technological beyond prosthetic imaginations? How do we understand technology (especially the digital) as a condition?
What are the new challenges we shall face in law, ethics, life and social sciences as we increasingly live in Cyborg societies?

For more details visit https://cis-india.org/raw/histories-of-the-internet/the-cyborgs

We Have the Answer for You. So, what's the Question?

praskrishna — 2015-05-08T12:30:51Z

The Everyday Digital Native Video Contest invited everyone to send in videos that answered the question: who's the everyday digital native? Participants from all parts of the globe now have the answers.

Click here to view the videos and vote for your favorite! Voting ends March 31, 2012.

Video

For more details visit https://cis-india.org/digital-natives/answer-for-you-what-is-the-question

We Are All Cyborgs

nishant — 2015-04-24T12:00:54Z

The cyborg reminds us that who we are as human beings is very closely linked with the technologies we use.

Nishant Shah's article was published in the Indian Express on April 29, 2012

If you look at any illustrated history of human civilisation, you will quickly realise that it is also a history of technology. From the discovery of fire by Homo sapiens to the contemporary homo digitalis, there is no escaping that technologies of different kinds have not only changed the way we live but also helped us realise what it means to be human. Often, we treat these technologies as external to us, thinking of them as tools that we deploy to perform a particular task. However, as our technologies become more transparent, intimate and customised, we realise that we are developing relationships with the technological devices that surround us. So, if your laptop crashes, you feel crippled. There are people who proclaim that they feel amputated without their cellphone. It is quite reasonable to feel lost without the information compass of the internet.

This relationship between human beings and technologies has been very concisely defined in the idea of a cyborg. A cyborg is a human-technology synthesis which enhances our capacities to live as human beings. While it might seem like a slightly new idea, once you realise that we constantly live with technologies and often internalise them in our bodies, it is not difficult to wrap our head around it. Think of people with pacemakers or prosthetic limbs or different implants in their bodies, who experience technologies as an integral part of their everyday life. Similarly, think of the wide range of technology apparatus that you depend on to live a “regular” human life. We have also seen iconic cyborg representations in popular movies — from the absolutely unforgettable Arnold Schwarzenegger in Terminator 2 to our very own dimpled Shah Rukh Khan as Ra.One — there has been a persistent imagining of the human being as we know it, evolving to become some sort of a super man, enhanced by advancements in digital technologies of virtual reality.

There has been a growing anxiety, almost a moral panic, about how technologies are alienating us, replacing face-time with inter-face time so that we are all growing “alone together”. There is also, across generations and users, a growing separation of those who work with technologies and those who don’t. There is much concern about the human becoming corrupt because of the ubiquitous presence of the pervasive and invasive technologies around us. In the face of these anxieties, the cyborg stands as a culturally significant and timely reminder that we, as human beings, are very closely linked with the technologies that we use. And that we need to stop thinking of technologies as merely gadgets and tools that surround us. The different objects that remind us of the presence of technology are not the same thing as technology itself. Technology is a way of thinking about things, a way of relating to the world around us. The most intrinsic forms of technologies are the ones that we don’t even recognise as a part of our innate mental make up.

Do this simple experiment. Right now, while you are reading this, do not look at any clock or time-measuring device and guess what time it is. Chances are that you will be, give or take a few minutes, more or less accurate. Even if you are temporally challenged, you will at least know what part of the day it is, morning, afternoon, evening or night. The point is that we are absolutely and completely creatures of time. We cannot think of ourselves outside of it and even when we might be dramatically wrong about it, there is no escaping the fact that we are always thinking of ourselves and the world around us through time.

We experience our lives and our relationships in cyclical notions of the clock’s face, thinking of our actions as borrowed from the future, lived in the present, and relegated to the archives of the past. It then, must come as a bit of a shock (it certainly did to me, the first time I was made to realise it) that time is not natural. Time is a human way of measuring a passage of actions. Time is a technology which has now become such a potent metaphor of life that we have forgotten to make the separation of the human and the technological.

And thus, whether you might be a tech-savvy digital native or a byte-fearing luddite, there is no denying the idea that when it comes to technologies of time, you are already a natural born cyborg. This ability of technologies to become transparent and an inalienable part of who we are forms cyborgs. The process through which they become transparent is not easily accessible, but it does begin by an internalisation of the technology’s processes in our everyday vocabulary. So the next time you think of yourself as a system that needs to be upgraded, or unable to pay attention because you don’t have enough bandwidth, remember that you are engaging in a flirtatious relationship with the digital. And slowly, but surely, we are all turning into cyborgs, as the new technologies rearrange patterns of our life and living.

digitalnative@expressindia.com

For more details visit https://cis-india.org/digital-natives/we-are-cyborgs

Watson knows the Question

praskrishna — 2015-05-14T12:24:38Z

Now that an algorithm has given humans a run for their money on a quiz show, it’s time to rethink the idea of a machine. A fortnightly column on ‘Digital Natives’ authored by Nishant Shah is featured in the Sunday Eye, the national edition of Indian Express, Delhi, from 19 September 2010 onwards. This article was published on March 6, 2011.

Quantum theory suggests that multiple universes exist where every possible alternative can come true. If this were the case, somewhere there must be a world filled with machines that are looking at human evolution and figuring out new and advanced human machine relationships. Or for those who are not very quantum minded, imagine a world where machines are the evolved species and they depend upon human technology — emotional connections, semantic learning, etc. — for their daily transactions and survival. I am not suggesting a futuristic dystopia, like the kind that science fiction specialises in. However, it would be interesting to imagine a world where technology is not only at the periphery of human civilisation but at the centre of it.

I am proposing this world view to revisit the idea of a digital native. We have, so far, in scholarship and practice, education and policy, only looked at digital natives as young human beings who interact in new and innovative ways with evolving technologies, to form human-machine networks and assemblages. However, as Artificial Intelligence and Intelligence Augmentation develop to produce thinking technologies, it is time to start looking at being sapient as not necessarily a human condition.

Early last month, an artificially created super computing system called Watson (elementary, surely?) took the world by a storm as it competed against two human contestants on a popular American quiz show called Jeopardy! The trivia-based show provides answers clustered around a particular theme, and contestants have to ask the correct question to the answer, to win prize money. It is not a straightforward question-answer show because it relies on more than human memory and recollection. It gives cryptic clues (like the ones we are used to in a crossword), offers semantic relationships which need more than just a database memory, and relies on the contestants’ abilities to make creative connections between the clues in order to guess the right questions.

Watson, a product of seven years of research by IBM Research, works on an algorithm which simulates human language and cognitive patterns to make intelligent connections and deductions to understand the context of the clues and then provide answers. Powered by 2,800 super powered computers on a high-speed network, Watson competed against Jeopardy!’s biggest champions and made history as it showed extraordinary human learning and predictive powers. It has been one of the biggest achievements in advanced computing to develop an algorithm that mimics human learning and has changed the way in which we look at the human-machine relationship.

While much commentary on Watson revolves around what it means to be human, and subsequently, what it is to be a digital native, I have a different proposition to make. Perhaps, Watson’s debut on American television is not only about thinking what is human, but also about what it means to be a machine.

First, the Watson that appeared on TV was a sleek display screen that stood behind a lectern in the studio along with the human contestants. The original Watson was next door, being cooled by refrigeration units, but it appeared to the human audience (in and outside the studio) in its avatar. This was a radically new idea because we have always thought of the avatar as a technology based representation of human users. We find avatars on Facebook and in online role-playing games. To think of a machine appearing in a human form was radically new.

Second, Watson was not able to just make predictions by mining information. It was also able to display levels of confidence. If Watson was not confident about an answer, it did not push the buzzer to answer. In fact, once the information was harvested, it displayed its top three guesses to show that, like human contestants, it calculated risks of wrong answers.

Third, Watson was able to display or at least simulate human emotions. It took guesses even when in doubt. It showed a spirit of adventure and played big. It was disappointed when it lost or was happy when it got the answers. It was able to display its “emotions” through various displays in its form and could get the audience’s attention, applause and support.

What this experiment suggests to me is that Watson is perhaps a digital native. All our concentration has always been on human subjects, but synthetic life forms and technology-based intelligence, are blurring this distinction between humans and technologies. We should start thinking of a digital native as neither machine nor human being, but a combination of the two, residing simultaneously in both the realms of the physical and the digital. Watson is perhaps a new digital native, a technology that is growing and slowly learning from its interactions with the human world around it. One of these days, we might be living in the midst of computational devices, which, when we are flummoxed, might turn to us and say, “Elementary, my dear Sherlock!”

Contact: digitalnative@expressindia.com

Read the original in the Indian Express here

For more details visit https://cis-india.org/digital-natives/blog/watson-knows

Vote for the Everyday Digital Native Video Contest!

praskrishna — 2015-05-08T12:32:00Z

The Centre for Internet & Society and Hivos are super excited to present the final videos in the Everyday Digital Native Video Contest. We invite readers to vote for the TOP 5 Videos. The finalists will each win EUR500! Voting closes March 31, 2012

Who’s the Everyday Digital Native? This global video contest has the answer

They effect social change through social media, place their communities on the global map, and share a spiritual connection with the digital world - Meet the Everyday Digital Native

The Everyday Digital Native video contest has got its pulse on what makes youths from diverse socio-cultural backgrounds connect with one another in the global community – it’s an affinity for digital technologies and Web 2.0-mediated platforms coupled with a drive to spearhead social change. The contest invited people from around the world to make a video that would answer the question, ‘Who is the Everyday Digital Native?’. Following a jury-based selection process, the final videos are now online and open for public voting.

Run by the Bangalore-based Centre for Internet & Society (CIS) with the support of Dutch NGO HIVOS, the contest will see the top five videos with the most votes declared winners on April 1, 2012. The 12 finalists in the video, who come from different parts of the globe, are each vying for the top prize of USD 500 and a chance to have their shorts screened in a film screening and panel discussion hosted by CIS.

Referring to the theme of the contest, Dr Nishant Shah, Director of Research and Co-founder of the Centre, says that the contest aims at highlighting the alternative users of digital technologies. These are people who are often not accounted for either in mainstream discourses of changemakers or in academic biopics on digital natives. “The 12 video proposals show that the everyday digital native does not wake up in the morning and think, ‘hmmm today I will change the world’. And yet, in their everyday lives, when they see the possibility of producing a change in their immediate environments, they turn to the digital to find networks that can start a change”, says Shah.

Apart from the top five public selections, the jury members will be instrumental in picking their two favorites among the finalists. Talking about the range of ideas that participants sent in jury member Leon Tan, a media-art historian, cultural theorist and psychoanalyst based in Gothenburg, Sweden, says, “The contest is an exciting project as it has the potential to portray the lives of digital natives from different corners of the world. The generosity of the contestants in creating video proposals is commendable as is the range of ideas suggested. The ideas address both the opportunities and risks of what we might call digital life.”

Adds Shashwati Talukdar, a filmmaker and jury member from India, “It was really interesting to see how different all the proposals were. Some of them were taking the notion of digital native as a personal one and some were very clearly political and sought an intervention in the real world. Dutch digital media artist and jury member Jeroen van Loon refers to a proposal from the USA where the participant wanted to explore the possibility of unplugging from his digital life. “It’s very interesting how digital natives question their own world. The proposals are good examples of how technology and culture constantly change each other. We can learn a lot from the global digital natives.”

Profiles of the finalists and their videos can be viewed here.

For more details visit https://cis-india.org/digital-natives/vote-for-digital-natives

Users and the Internet

Purbasha Auddy — 2015-07-10T04:20:54Z

This post by Purbasha Auddy is part of the 'Studying Internets in India' series. Purbasha is a SYLFF PhD fellow at the School of Cultural Texts and Records (SCTR), Jadavpur University, with more than eight years of work experience in digital archiving. She has also been teaching for the last two years in the newly-started post-graduate diploma course in Digital Humanities and Cultural Informatics offered by the SCTR. In this essay, Purbasha explores the constructions of the ideas of the Indian Internet users through the advertisements that talk about data packages, mobile phones or apps.

A baby [1] is refusing to be born as (as we learn later, ‘his’) parents cannot afford high-speed internet for smartphones but wi-fi plans offered by an internet service provider satisfy the baby as if the baby is being born for the internet.

The baby [2] comes out of the womb, searches the net on a smartphone, cuts his own umbilical cord, takes a selfie with the nurse, opens every possible social media- account, takes his blue baby boy balloons and finds his own way out of the building leaving behind dumbstruck parents.

The two unreal situations that are described above are the two storylines of two advertisements of the same company trying to sell an internet connection. No, this article will not talk about the aesthetic appeal of these ads, but will look into such creative ways to locate the explanation of the internet and its users instead; to be precise internet and its Indian users.

The two ads described at the beginning do not show any Indian-ness but makes the viewer wonder about how far this ‘born for the internet’ baby can travel with an internet-enabled smartphone. Are these two ads trying to define the internet as a smart product or are they trying to classify the users of the internet rather as smart? Moreover how does one define the internet? It means more than a conglomeration of networks. At this point as I am trying to coin a definition of the internet on my own, my thought-process is occupied with the activities I do on the net but I fail to define it.

A personal note…

In 1995, when VSNL launched the internet in India, I was 10, and engrossed in story books and comics. As I was growing up, I was discovering the world around through books, television, radio and newspapers. I was totally unaware of the practicality of the internet and it remained a fact of general knowledge. Not only me! Not a single friend of mine happened to use the internet or discussed keenly about it. My school did not offer a computer course either. After my +10 board exam, I requested (read demanded) my parents to enroll me in a computer training center which was near my house and had a government affiliation. I learnt basics of computer applications, the programming language Foxpro and basics of the internet. I even got to know how to create a basic webpage. Only when I was required to write a dissertation for my graduation, did I start going to a cyber café to type my dissertation and surf the internet. My parents were really apprehensive about what I was doing in a cyber café which was costing 30 rupees per hour!

Though my parents are still uneasy with the fact that ‘my generation’ remains glued to the internet most of the time, they are amazed on the other hand; how we do net banking, shop online, study, Facebook, exchange email, call a cab or order pizza etc. from the internet. They are happy to remain on the other side of the digital divide.

It has been twenty years that the Indian society has seen the ‘wrong side’ of the internet like hacking, phishing and other grave matters related to social networks. India is a complex society and so is the internet. But India, being the one of the largest potential markets, various services related to the internet are encouraging the probable consumers. Through the advertisements and publicity measures, they are trying to cleanse away the negative notions. They are capturing stories and characters that one can relate herself or himself to, very promptly. Even the ideas of Indian-ness, national integrity and the dreams of aspiring Indians are getting linked with the internet as mobile internet is penetrating very fast to balance the digital divide. Various events of online forgery, hacking and getting access to dicey websites (read pornography) and those matters which came as some sort of a cultural shock, made people less confident to use the internet.

Overcoming the fear…

Recently, these notions have been countered by commercials by an antivirus company. The commercial shows a mother [3] who is no longer anxious to let her son surf the internet because now the antivirus allows her to enable parental control. It is helping the mother as she no longer has to keep constant vigil on the internet-related activities of her son. Other commercial shows a retired old man [4] is not sceptical anymore that his son sends money using online banking. His son and the man use the antivirus which offers safe online banking.

There are two more advertisements I want to describe; the first one features a young man [5] shopping online and updating the viewers that an antivirus protection means safe online transactions. In the second ad, a fashion designer [6] is not bothered to use pendrives as the antivirus scan will protect her computer. These four commercials attempt to confront the fear that pesters the minds of the potential consumers. No beautiful models, male or female, no beyond the world creativity, but simple and set with regular characters discussing vital issues were chosen to reach out to these potential customers.

The next commercial I would like to refer to is about an antivirus for smart phones. The ad creates a euphoria that portrays a bunch of college goers [7] who have the power to protect themselves from spyware and malware and can download various applications seamlessly. Thus the point of overcoming the ‘fear’ of the unknown and the uncontrollable is very important. Maybe the two ads featuring the ‘born for the internet’ baby I begun with, find relevance here. And the question should be asked here again: that how far can one travel along the path of life by means of a smartphone with an internet connection? The adverts suggest a very intelligent and exciting life for those who can access to internet. Everything is sorted if you can stay online. A lonely individual [8] can be a Twitter celebrity. Someone can showcase her or his talent [9] through social media; like one ad shows a girl becoming an online singing sensation by garnering lots of ‘likes’ and ‘shares’.

As mobile phones remains with us most of the time, accessing the internet from it is easier (compared to a computer) and a mobile phone is thus able to furnish prompt services. There are quite a few service providers that woo us with different approaches. Compared to selling internet connections, it is perhaps far less complicated to produce campaigns for fast moving consumer goods. At least in the case of FMCG it is easier to explain the product which is within range of our four senses. But it is quiet a troublesome project to explain the internet given the social back drop in a country like India. This article will not take names of any of the service providers. Instead it will point out the strategies they are adopting to touch an emotional chord for the probable consumers keeping the existing ones. Furthermore, it would like to find out the nature and meaning of the internet and outlook of its users in the Indian scenario.

Power redefined…

The internet providers proclaim through the advertisements that an internet connection on one’s mobile is a ‘power’ for her or him. The power that has the ability to bring all the nuances that is available around. Only the burning questions are:

How to use the power? Whether to play online games, immerse oneself in social networking, and use a search engine to search for the unknown or perhaps read an academic article from Jstor? There are immense possibilities to the power.
How long can the power be used (read limited or unlimited connection)?
How much time does it take to get the result of the power (read the speed of the connection)?
And lastly and very importantly how much does this power cost?

These uncertainties are answered by adverts with creativity and almost 20% of the Indian population tries to grab this power. But of course a large segment is still to be included (inclusion may be harder due to various socio-economic conditions that are deep-rooted within the Indian scenario) in the benefit-circle of this power called the internet. The following storyline of another television commercial shows the power called the internet which can allow pictures or videos to be exchanged instantaneously. An ad shows that the internet is a great help for a mother as she sends a picture of her wailing son after a hair-cut, to her husband. As soon as the mother reaches home with her sad boy, the father having got the same hair-cut also returns and is ready to soothe the boy.

Confidence building apparatus…

Thus, through creative commercials, internet service providers are trying to tell that one should keep an internet connection handy to be confident so that Indians cannot be fooled by anybody anywhere. Several adverts are showcasing the following events that will not occur if one has a mobile internet connection. Such events are quite common and thus one can easily associate oneself with them.

Not a single person on earth can fool you [10].
A corrupt political leader cannot go way without fulfilling the promises s/he made [11].
Baseless prediction of religious leaders can be countered [12].
And one of the ads went even further ahead to suggest that the population of India can be controlled if married couples spend time doing various activities that the internet has to offer [13]!

Self-learning tool…

The ads promote that one of the activities could be self-learning. There is an enormous package of everything available and it is a flexible way to learn. A slow learner [14] in school may not be given special attention in order to overcome learning difficulties but the internet is very patient and it will not complain. Learn how to write poems [15], how to cook, how to make a drone [16], learn French [17]. Furthermore these ads suggest that an internet user is a self-sufficient human being who can find her or his own way using a Google map! Just like two friends learning culinary skills from internet and opening up a restaurant.

An institution…

At this point, the creative pursuit of the commercials take a leap and declare the internet (or the internet connection the particular company is providing) as an institution which is very much inclusive in nature. Those who are barred from getting admission in schools, colleges or universities, are welcome to learn through the institution called the internet and can establish themselves in mainstream society or can learn for the sake of learning. In this case, these ads have pointed out girls are not allowed [18] to go to school, a eunuch [19] is refused everywhere. But they are learning from the internet and compete with the more privileged in mainstream society. Other cases show a mother could not complete [20] her study in law, and her daughter is encouraging her to complete it through the internet. Lastly, these ads try to convince that the institution of the internet is cheaper than regular institutions.

Utility…

Besides the ambitions of the internet stated above, the internet influences human minds in several other aspects. For example, generation gap can be healed if the society takes the bridge of the internet. About two years ago a commercial was produced with the one-liner: ‘Made for the young’ [21]. This ad shows an old man who parties with young boys, has a social network account, plays online games late at night, does video chat. These activities of the elderly character, who has a very optimistic approach towards life, are set in a mundane surrounding. Here it seems, the internet is bridging the generation gap by bringing into its fold and into the mainstream those people who might not have thought of using the internet in real life.

The notion of a huge expense that is incurred in maintaining an internet connection was busted when some service providers brought out ads which said that it was letting people watch a video for only one rupee. Very precisely, this one rupee campaign enacted the frequent quarrels [22] between a taxi-driver and his passenger over loose change and the taxi driver somehow not returning one rupee but instead showing a popular video to the passenger from his phone in lieu of that one rupee. The basic point of all the campaigns is to intensify the market and push the consumers to pay for it anyhow as an internet connection can bring magic to the consumers’ lives as the service providers claim. But who will pay for the internet connection? So they bring out campaign such as a family plan campaign [23] in which the earning member of the family is being encouraged to pay the cost for the internet packs of the other mobile connections in the family which are also provided by the same mobile service operator. These adverts show a family consisting of a super-lazy boy, an ever-angry father, a protective mother and a sweet, little sister needing the internet more than any other services like roaming, calls, or SMS [24].

Service provides are also trying to entice the consumers by providing some utilitarian services which are needed in day to day life. The following are examples of the storylines of a few other advertisements that help its service-takers to transfer money without even going to the banks. The service provider keeps the notion of flexibility of the internet, which can be used according to the need of the people of every segment of the society: a taxi driver [25] from the city sends money to his father in the village; a husband sends money to his pregnant wife [26], a college-going boy [27] requesting his elder brother to send money for mending his scooter. These characters are common and can be found in our everyday surroundings but such characters may be afraid to use such an online service for transferring money. The soothing and caring tone of theses adverts try to assure people to use the service.

As some of the adverts aim to clear the dilemma among prospective consumers, another set of ads celebrate friendship and urge consumers to go back to their roots. In this regard, a storyline of another commercial can be taken into consideration. It tells a story about some school friends [28] who become successful in their own vocations and who remain connected with the help of smartphones and internet connections. One of them locates an old ice-cream vendor in front of the school they used to study in. They came together to meet that vendor from whom they used to buy ice-cream to help him in his business. Here the online activities result in something meaningful.

This article tried to weave one narrative out of many narratives created by several internet service providers. The main intention of the article was to find out how the internet has been defined in the Indian context and how the users are being defined in the commercials. It is found that the internet may seem super-real (if we are not aware of the technical aspects, it is a real wonder!) at first glance but the commercials through the dramatizing efforts are trying to prove its usefulness in many ways. Just like when a young woman [29] finds out someone is retiring from her office, she starts sending photos of the man to their colleagues and instantly it creates a chain of forwarded messages and then everybody gathers to arrange a surprise farewell party. A happy picture indeed!

However something not bright and prosperous also needs to be mentioned. The internet service providers have been offering high speed internet and portray a happy smart life of Indians irrespective of social background and vocation but almost 80% of India remains untouched and are yet to receive the benefits of an internet connection.

Endnotes

[1] MTS India. 2014. "MTS Internet Baby Full Version." YouTube. February 24. https://www.youtube.com/watch?v=rg37kafMsWk.

[2] Premium Adverts. 2015. "Baby - MTS TV Commercial Ad." YouTube. February 18. https://www.youtube.com/watch?v=T3krdHUji8A.

[3] Mukherjee, Pamela. 2014. "Quick Heal - TVC (Hin) Mother’s VO." YouTube. November 4. https://www.youtube.com/watch?v=so-bjUuErBQ.

[4] Thoughtshop Advertising & Film Productions Pvt. Ltd. 2014. "QUICK HEAL 'OLD MAN.'" YouTube. July 16. https://www.youtube.com/watch?v=W1kOcz_1Ra8.

[5] Thoughtshop Advertising & Film Productions Pvt. Ltd. 2014. "QUICK HEAL 'COOL DUDE.'" YouTube. July 16. https://www.youtube.com/watch?v=o2ot0J4ps4A.

[6] Subarna Enterprise. 2014. "Stay protected from virus infected pendrives with Quick Heal Total Security." YouTube. April 10. https://www.youtube.com/watch?v=_rLh0ng70Lc.

[7] Quick Heal. 2013. "Quick Heal Mobile Security TVC (Hindi)." YouTube. March 3. https://www.youtube.com/watch?v=cWiomVUHVHk.

[8] MTS India. 2012. "MTS MBLAZE ‘Always On’ LATEST TVC - Anupam Mukerji." YouTube. July 24. https://www.youtube.com/watch?v=rWfyHMbKtsg.

[9] afaqs. 2012. "MTS MBLAZE TVC - Shraddha Sharma." YouTube. July 17. https://www.youtube.com/watch?v=tsaJtPYTUF8.

[10] Idea. 2014. "Idea ‘No Ullu Banaoing’ Anthem TVC." YouTube. August 8. https://www.youtube.com/watch?v=CZhXSnJ8sXY.

[11] Idea. 2014. "Idea ‘No Ullu Banaoing’ Politician TVC." YouTube. March 13. https://www.youtube.com/watch?v=OahDrQDU24k.

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[16] Neela, Pradeep. 2015. "Idea Internet Network IIN TV Ad - Drone wala." YouTube. January 11. https://www.youtube.com/watch?v=UPTC945gsDo.

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[18] Falguni, Vineet. 2015. "Idea Internet Network IIN Haryanvi 25 sec TVC." YouTube. January 20. https://www.youtube.com/watch?v=VdVRGxw4ROI.

[19] iDiotube. 2015. "Idea Internet Network IIN Eunuch 25 second TVC HD." YouTube. April 26. https://www.youtube.com/watch?v=yIZS_-Qm5Ro.

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[21] Indian Tv Commercials. 2013. "Vodafone Commercial(Sep 2013)-Network(Latest Indian TV Ad)." YouTube. September 28. https://www.youtube.com/watch?v=F6ULTFCWBQw.

[22] Airtel India. 2013. "airtel Re 1 Mobile Video - Taxi Ad (TVC)." YouTube. May 22. https://www.youtube.com/watch?v=Hpi2sOOfeIw.

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[24] Airtel India. 2014. "airtel money TVC - Pay Electricity Bills." YouTube. January 19. https://www.youtube.com/watch?v=yFHurfXS9uI.

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[26] Vodafone India. 2014. "Vodafone m-pesa™ - Cable TV – HD." YouTube. June 12. https://www.youtube.com/watch?v=HIMYZDzyHeM.

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The post is published under Creative Commons Attribution 4.0 International license, and copyright is retained by the author.

For more details visit https://cis-india.org/raw/blog_users-and-the-internet

User Experiences of Digital Financial Risks and Harms

2023-12-22T16:05:26Z

The reach and use of digital financial services has risen in recent years without a commensurate increase in digital literacy and access. Through this project, supported by a grant from Google(.)org, we will examine the landscape of potential risks and harms posed by digital financial services, and the disproportionate risk that information asymmetry and barriers to access pose for users, especially certain marginalised communities.

Project Background

There is a big evidence gap in the understanding of the financial risks and harms experienced by users of digital financial services. Consequently, adequate consumer protection frameworks and processes to address these harms have been lagging. A survey of 32,000 Indian consumers found only 17% who lost money through banking frauds were able to recoup their funds. Filling this gap is crucial to inform responsive policy making, platform design and data governance.

While a lot more attention is paid to financial frauds and scams, through this study, we aim to situate these alongside experiences of harms that are understudied and sometimes overlooked. Users may also experience financial harm, when negatively impacted by:

Financial misinformation
Loss of control over their assets
Loss of potential income
Difficulty accessing social protection
Financial abuse perpetrated alongside other forms of domestic and family abuse
Unsustainable levels of debt, i.e. over-indebtedness, and
Exclusion from financial services

The Centre for Internet and Society is undertaking a mixed methods study to better understand user awareness, perceptions and experiences of digital financial risks and harms.

For this study, we will survey nearly 4000 users, with differing levels of access to digital devices, digital services and the internet, and undertake semi-structured interviews and focus group discussions with specific target groups and stakeholders. We aim to highlight the experiences of persons with disabilities, gender and sexual minorities, the elderly, women, and regional language first users; to better understand how discrimination and exclusion may increase their burden of risk when using digital financial services.

Key research questions guiding our project are:

How are digital financial risks understood and experienced by users of digital financial services? Which socioeconomic factors amplify risks for different user groups?
What concerns have emerged relating to data privacy, misinformation, identity theft and other forms of social engineering and mobile app based fraud?
How accessible are providers’ and government’s platform based reporting and grievance redressal systems?
What role can fintech platforms, social media platforms, banking institutions, and regulatory bodies play in reducing digital financial risks across the ecosystem?

Project Aims

Through this study, we aim to:

Assess the financial risks and harms users are exposed to when using social media, digital banking, and fintech platforms. While looking at general users, we will also specifically explore this experience for the elderly, gender and sexual minorities, regional language users and persons with visual disabilities.
Develop a framework to categorise the nature of vulnerabilities, risks and harms faced by the concerned user groups
Create a credible evidence base for key stakeholders with regards to experiences of digital financial risks and harm.
Provide recommendations for better policy and platform design to address harms, specifically those arising from lack of accessibility and information asymmetry.
Identify best practices to respond to digital risks and foster safety and equity in digital financial services

Come Talk to Us:

If you have experiences or insights to share, or if you're interested in learning more about our study, please reach out.

We also invite researchers, financial service providers, developers and designers of fintech platforms, and civil society organisations working on digital safety, to speak to us and help inform the study. You may contact garima@cis-india.org

Research Team: Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, and Yesha Tshering Paul

For more details visit https://cis-india.org/raw/user-experiences-of-digital-financial-risks-and-harms