The Centre for Internet and Society
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India Study Tour - Report: The South African Telecommunications Sector: Poised for Change
https://cis-india.org/telecom/blog/india-study-tour-report-by-sagie-chetty
<b>CIS in collaboration with the LINK Centre, Graduate School of Public and Development Management, University of the Witwatersrand, South Africa and in association with different institutions across India organized a Lecture Tour by Sagie Chetty from 19th Oct to 30th Oct. A report on this study tour is given by Sagie Chetty.</b>
<h3 align="left">India Study Tour Report</h3>
<p>
2009-10-17 to 2009-11-01<br />Sagie Chetty, Masters of Management ICT Policy & Regulation<br />Student Number 0617514V<br />Supervision: LINK Centre<br />Graduate School of Public and Development Management<br />University of the Witwatersrand</p>
<div align="left"><br />Sagie Chetty is a Senior Manager at Eskom, South Africa’s largest Electricity Utility and a Masters of Management student in the field of ICT Policy and Regulation at Wits University. My research dissertation is entitled “Analysing processes for regulating interconnection in India and South Africa.” Wits LINK Centre and the Centre for Internet and Society (CIS) in Bangalore arranged for a study/lecture tour to India for the period from 17th October 2009 to 1st November 2009. As part of the tour, I presented a number of talks to students and faculty members at various universities and institutions around the country, on the subject of the Telecommunications Landscape in South Africa. I used the opportunity to inform students on the development of the telecommunications sector in South Africa; to build relationships between the LINK centre and the institutions I visited; and, most importantly, to conduct interviews with academia, economists and regulatory authorities in India to gather essential material for my research paper.</div>
<p>Presentations were held at a number of universities, namely the Indian Institute of Technology (IIT), Chennai and IIT, Mumbai; the International Institute of Information Technology (IIIT), Bangalore; and the Indira Gandhi National Open University (IGNOU), the National Institute of Science, Technology and Development Studies (NISTADS) and the Jamia Millia Islamia University – all based in Delhi. The visit concluded with meetings with officials from the Telecoms Regulatory Authority of India (TRAI).</p>
<p>The presentations were well attended and discussions were robust and thought provoking. The South African telecommunications sector was seen as being non-competitive with unnecessarily high ownership by government in the telecommunications sector. From the information provided, students concluded that the SA telecommunications regulator was weak and lacking in the commensurate skills to manage this highly technical sector.</p>
<p>On the other hand, students gravitated between having admiration for India’s own telecommunications regulator, TRAI and criticism of TRAI’s inability to improve broadband take-up in India. Students commended TRAI’s technical skills, independence and its courage in standing up to powerful mobile companies and incumbent telecommunications companies. However, lack of policy direction with regard to broadband rollout is seen as a major failure. Comments regarding this failure are attributed to TRAI’s driving down of telecommunications prices to levels that do not allow for infrastructure investment. </p>
<p>The future for broadband in India lies in mobile technology and some predict that fixed line will be defunct by 2025. Some academics also believe that there are too many players in the telecommunications sector in India making spectrum allocation highly competitive and therefore, very expensive. These costs will have to be recovered and the end users will pay dearly for this. Therefore, the model that the Department of Telecommunications (DOT) is using for spectrum auctions is being questioned by students and academics.</p>
<p>The innovation that I observed in India relates to CIS’s early work in projects assisting the visually impaired to read; the writing of 4G standards at the IITs and the innovation with regard to interconnection usage charges (IUC) at TRAI. These are some of the lessons that I have taken back to South Africa.</p>
<p>My observation of students in India is that they are highly motivated and eager to learn. Entrance to the universities is highly sought after and universities have high standards and are generally difficult to get into. The IITs certainly are increasing the requirements for students to get into them. The institutions are vibrant and are fertile grounds for thought leadership and innovation. India is producing a veritable number of PhDs and institutions seem to offer funding for capable students. South Africa needs to re-examine the funding model for students here. My impression is that students in South Africa do not have similar support as their counterparts in India.</p>
<p>The talks generally concluded with a re-affirmation of the strong historical and cultural links between South Africa and India. Mahatma Gandhi’s time spent in South Africa developing his notion of non-violent protest is well known in India and will always bind our countries together.</p>
<p>India is a vibrant country with an economic engine that is gathering revolutions. Its future is bright and its institutions are producing bright young minds to take their place in this awakening economic giant. South Africans can do well in learning from this super power in the making.</p>
<p><a href="https://cis-india.org/telecom/SC%20Study%20Tour%20Report%202009-11-08%20_2_.pdf" class="internal-link" title="Sagie Chetty- Report">Report</a></p>
<h3>Videos</h3>
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For more details visit <a href='https://cis-india.org/telecom/blog/india-study-tour-report-by-sagie-chetty'>https://cis-india.org/telecom/blog/india-study-tour-report-by-sagie-chetty</a>
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No publisherradhaTelecomPublications2011-08-24T08:02:09ZBlog EntryHigh Level Summary
https://cis-india.org/internet-governance/publications/high-level-summary
<b>High Level Summary </b>
<p>
For more details visit <a href='https://cis-india.org/internet-governance/publications/high-level-summary'>https://cis-india.org/internet-governance/publications/high-level-summary</a>
</p>
No publisherpraskrishnaPublications2011-08-21T12:50:55ZFileG3ict-White Paper
https://cis-india.org/accessibility/publications/Web%20Accessibility%20Policy%20Making-%20G3ict%20White%20Paper-%20CIS%20Bangalore-%20India%202009.pdf
<b>G3ict -White Paper
</b>
<p>
For more details visit <a href='https://cis-india.org/accessibility/publications/Web%20Accessibility%20Policy%20Making-%20G3ict%20White%20Paper-%20CIS%20Bangalore-%20India%202009.pdf'>https://cis-india.org/accessibility/publications/Web%20Accessibility%20Policy%20Making-%20G3ict%20White%20Paper-%20CIS%20Bangalore-%20India%202009.pdf</a>
</p>
No publisherradhaAccessibilityPublications2011-08-22T13:17:44ZFileFrom Health and Harassment to Income Security and Loans, India's Gig Workers Need Support
https://cis-india.org/raw/gig-workers-need-support
<b>Deemed an 'essential service' by most state governments, and thereby exempt from temporary suspension during the COVID-19 lockdown, food, groceries and other essential commodities have continued to be delivered by e-commerce companies and on-demand services. Actions to protect workers, who are taking on significant risks, have been far less forthcoming than those for customers. Zothan Mawii (Tandem Research), Aayush Rathi (CIS) and Ambika Tandon (CIS) spoke with the leaders of four workers' unions and labour researchers to identify recommended actions that public agencies and private companies may undertake to better support the urgent needs of gig workers in India. </b>
<p> </p>
<p><em>Originally published by <a href="https://thewire.in/business/covid-19-lockdown-delivery-gig-workers" target="_blank">The Wire</a> on April 29, 2020.</em></p>
<hr />
<p>Nearly two weeks ago, news broke that a Zomato delivery worker <a href="https://indianexpress.com/article/cities/delhi/pizza-man-who-tested-covid-19-positive-also-delivered-food-for-us-zomato-6365513/" target="_blank">tested positive for COVID-19</a> in New Delhi.</p>
<p>As many as 72 families in the south Delhi neighbourhood where he made deliveries have been quarantined, along with 17 other people he worked with. With the luxury of social distancing not extended to delivery workers, the incident further fuelled the apprehensions and uncertainties that they already were contending with. This was only a matter of time.</p>
<p>Deemed an “essential service” by most state governments, and thereby exempt from temporary suspension during the lockdown, food, groceries and other essential commodities have continued to be delivered by e-commerce companies and on-demand services including Swiggy, Zomato, BigBasket, Dunzo, Housejoy and Flipkart.</p>
<p>In choosing to continue operations, these companies have then rushed to enforce measures to put customers at ease. Such measures have included no-contact deliveries, card-only payments, and displaying temperature readings of workers.</p>
<p>Uber and Ola Cabs suspended services in most areas, and announced that in places where they are <a href="https://www.livemint.com/news/india/covid-19-uber-to-offer-cabs-for-essential-services-11586077100965.html" target="_blank">providing essential services</a>, workers have been instructed to wear masks and observe hygiene standards.</p>
<p>Swiggy and Zomato announced they were communicating with workers about safety and hygiene standards. Zomato has more recently <a href="https://twitter.com/deepigoyal/status/1252844887797428230" target="_blank">announced</a> that the company is making the Aarogya Setu app mandatory for workers to receive orders.</p>
<p><a href="https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/covid-19-zomato-sets-up-funds-for-income-starved-daily-wage-workers-in-india/articleshow/74823838.cms" target="_blank">Relief funds</a> have been set up— donations to these funds continue to be solicited from the public and company executives have made grandiose gestures of <a href="https://www.carandbike.com/news/ola-introduces-drive-the-driver-fund-initiative-to-fund-relief-for-driver-community-2201886" target="_blank">contributing their salaries</a> to these funds.</p>
<p><strong>Stark reality</strong></p>
<p>The situation on the ground, however, tells another story. Actions to protect workers, who are taking on significant risks, have been far less forthcoming than those for customers. Workers are also bearing the brunt of arbitrary surveillance measures, like being asked to download the Aarogya Setu app, in addition to scrutiny they are placed under regularly. No such surveillance measures have been placed on customers. The priorities of on-demand service companies are clear: protect the bottom line at the expense of vulnerable workers.</p>
<p>In the absence of any concerted support from the companies, service workers could have looked to the state for relief. None has been forthcoming. Government action has pegged the targeting of relief works and services to those currently eligible for welfare programs and registered under its various schemes. Most gig workers, if not all, are ineligible as a result of the arbitrary conditions underlying these schemes.</p>
<p>We spoke to the leaders of four unions — including the Indian Federation of App-based Transport Workers (IFAT) and the Ola and Uber Drivers and Owners’ Association (OTU)– who represent gig workers across the country about the risks and vulnerabilities that they are having to contend with.</p>
<p>The precariousness characterising gig work could not be starker. A summary of the discussions can be found <a href="https://cis-india.org/raw/zothan-mawii-covid-19-and-relief-measures-for-gig-workers-in-india" target="_blank">here</a>, while the recommendations emerging from these discussions have been shared with government officials and company representatives and can be found in full <a href="https://cis-india.org/raw/covid-19-charter-of-recommendations" target="_blank">here</a>.</p>
<p>Below are some of the key recommendations that emerged from these discussions.</p>
<p><strong>Health</strong></p>
<p>Many on-demand service companies have not provided workers with any personal protective equipment (PPE), not even to delivery workers who face heightened risks of exposure to the coronavirus at nearly every step of the delivery process.</p>
<p>Some unions had to take to distributing masks, while many other workers continue to incur repeated costs to safeguard their own health. At a later stage, Swiggy announced that workers would be reimbursed for these purchases, but the process is so tedious that workers have found it untenable.</p>
<p>In addition, health awareness campaigns regarding safety measures and risks were also launched very late into the crisis, and then were not in vernacular languages and could not be comprehended by most workers.</p>
<p>In terms of insurance, most platforms have announced financial assistance for workers who test positive for COVID-19. This is aimed at covering their hospital expenses, as well as providing a daily stipend for a limited period. However, these come short as there are no provisions for OPD consultations or even for the cost of going and getting tested (losing one day’s work and then potentially one more before the results come in).</p>
<p>Additionally, the difficulty and expenses of obtaining a test could place an additional burden on workers — as without proof of a positive test, workers will be unable to access this fund in the first place. This is far from the robust health insurance that must be provisioned to ensure workers’ health and safety. Some platforms have made telemedicine services available for workers and while this is a step in the right direction, it must be backed by more tangible protections like covering part of the costs incurred for treatment.</p>
<p>Unions demand that companies provide adequate PPE to workers free of cost —masks, gloves, hand sanitisers, and soap. If platforms continue to ask workers to log in at significant risks to themselves and their families, provision of safety equipment is the basic minimum requirement that must be met immediately. This should also include a plan to ensure workers’ access to clean and hygienic sanitation facilities, as they may not have access to these on their delivery routes.</p>
<p>In addition, platforms must provide health insurance cover in addition to accident insurance coverage and hospitalisation cover for COVID-19. This should include OPD consultations.</p>
<p><strong>Income security and social protection</strong></p>
<p>With services suspended or demand really low, gig workers have either lost their income or seen it fall drastically — delivery workers’ daily earnings are as low as Rs 150-Rs 300 for a full day’s work.</p>
<p>Almost a month into the lockdown, there is little clarity as to who is eligible for the funds that companies have raised, and in what manner and or what purposes it will be disbursed.</p>
<p>Ola Cabs has offered interest free loans to drivers for relief in the short term, while some Uber drivers have received a Rs 3,000 grant from the company. If disbursed universally this would ensure availability of some liquidity for workers, although at this stage it remains unclear if all drivers are eligible to receive the grant.</p>
<p>Workers and unions are afraid that this grant might only be accessible for workers with high ratings, or those who have logged longer hours especially through the course of the lockdown period. This would effectively penalise workers for going to their homes for the lockdown, or being otherwise unable to work. Unions have estimated that not more than 20 percent of workers continue to remain active through the lockdown period.</p>
<p>Moreover, research has shown that workers are not necessarily aware of the protections made available to them as a result of the legalese that companies couch these terms in.</p>
<p>To ensure income security, platforms must make direct cash transfers to all workers who have logged in for at least two weeks between January and April 2020. This should be fixed according to minimum wage standards for skilled work in each state or at Rs 1,000 per day of the lockdown, and will have to be enforced with retrospective effect.</p>
<p>The former should be treated as an entitlement of workers while a portion of the latter can be asked to be repaid by the workers over the course of the next year. The fiscal responsibility for the cash transfers can be shared with governments. Governments can request the data held by these companies for the transfers.</p>
<p><strong>Rent and loans</strong></p>
<p>Some states have announced moratoriums on house rent but again there is no explicit mention of gig workers being included in this — and in states where such a move hasn’t been announced, gig workers must continue to pay house rent without having a source of income to rely on.</p>
<p>On the issue of loan repayments, the RBI allowed lending institutions to grant a three-month moratorium on retail loan repayments as a part of its COVID-19 regulatory package. On the one hand, availing of the moratorium will significantly increase the loan tenure and total amount to be repaid. On the other, several gig workers have reported that the enforcement of the moratorium itself has been piecemeal outside of public sector institutions.</p>
<p>Here again they have to make a Faustian bargain. The government should enforce the RBI’s directive strictly so gig workers get some relief.</p>
<p>Further, several companies themselves have leased vehicles to workers, for which payment of EMI must be ceased through the months of March to May to allow workers some relief without requiring the return of vehicles. Currently, EMIs have only been stalled on the condition of returning vehicles.</p>
<p><strong>Harassment</strong></p>
<p>Workers have been subject to harassment and discrimination by the police and customers alike, making it difficult to continue work. Despite the categorisation of delivery as an essential service, companies are finding it difficult to get easy access to movement passes in bulk, which implies that workers are penalised by being unable to work even if they are available. Companies have come out to allege harassment despite clear directions to allow movement of delivery workers, which points to gaps in enforcement.</p>
<p>Further, frequent barricading has implied that workers are not able to complete orders without diversions despite having passes for movement. Meanwhile, companies continue to mandate door-to-door delivery so as to ensure that customers are not inconvenienced at all. In some cases, this has implied that workers have to travel on foot in barricaded areas to deliver orders.</p>
<p>We recommend that companies urgently set up a helpline for workers to address such issues that may arise in delivery. We also recommend that companies proactively work with the government to map hotspots and containment zones and cease delivery in such areas. Thus far, there is no indication of any such measures by companies.</p>
<p><strong>Post-lockdown revival</strong></p>
<p>The lockdown brings to the fore just how vulnerable gig workers are.</p>
<p>This is a direct consequence of the gig work arrangements structured as disguised employment. Deeming workers as independent contractors and self-identifying as technology providers, on-demand service companies have washed their hands of the responsibility of providing labour protections and social security measures despite exerting extensive control over the conditions of work (such as wages, incentives) and the manner of its dispensing (such as the standard of work, hours of work).</p>
<p>Governments, too, have done little to recognise gig workers although they have been added as a category of workers in the draft Social Security code. Relief measures announced by the government exclude them. However, the government needs to intervene urgently in the current situation.</p>
<p>Platforms are likely to recover once the lockdown is lifted —home delivery services like BigBasket and Grofers have already seen their businesses skyrocket.</p>
<p>However, there is an urgent need to rebuild on-demand work as one that isn’t merely in the service of capital. A first step to that would be to reduce commissions to 5% for at least 6 months so that workers can recover financially. The unencumbered spending to capture market share at the expense of workers needs to be curbed. Enforcing these recommendations will require a coordinated effort between governments and on-demand service companies. As consumers, it is also our responsibility to question companies that do not take on the moral responsibilities of extending adequate worker protections.</p>
<p>With unemployment in the country skyrocketing, it may be the case that on-demand work opens up avenues to securing work. It then becomes imperative to ensure any future of work is one that is inclusive and accounts for the systemic changes that are now impossible to ignore.</p>
<p>While social distancing is a choice truly available to a privileged few, we need to ensure that social protection isn’t.</p>
<p> </p>
<p>
For more details visit <a href='https://cis-india.org/raw/gig-workers-need-support'>https://cis-india.org/raw/gig-workers-need-support</a>
</p>
No publisherZothan Mawii (Tandem Research), Aayush Rathi (CIS), and Ambika Tandon (CIS)Gig WorkDigital LabourResearchPlatform-WorkNetwork EconomiesPublicationsResearchers at Work2020-05-19T06:57:36ZBlog EntryFeedback on the NIA Bill 2010
https://cis-india.org/internet-governance/publications/letter-to-uid-authority
<b>Letter written by Malavika to the UID...</b>
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For more details visit <a href='https://cis-india.org/internet-governance/publications/letter-to-uid-authority'>https://cis-india.org/internet-governance/publications/letter-to-uid-authority</a>
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No publisherpraskrishnaSubmissionsPublications2011-08-24T06:45:09ZFileExploring Big Data for Development: An Electricity Sector Case Study from India
https://cis-india.org/raw/exploring-big-data-for-development-an-electricity-sector-case-study-from-india
<b>This working paper by Ritam Sengupta, Dr. Richard Heeks, Sumandro Chattapadhyay, and Dr. Christopher Foster draws from the field study undertaken by Ritam Sengupta, and is published by the Global Development Institute, University of Manchester. The field study was commissioned by the CIS, with support from the University of Manchester and the University of Sheffield.</b>
<p> </p>
<h4>Download the working paper: <a href="http://hummedia.manchester.ac.uk/institutes/gdi/publications/workingpapers/di/di_wp66.pdf" target="_blank">PDF</a></h4>
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<h3><strong>Abstract</strong></h3>
<p>This paper presents exploratory research into “data-intensive development” that seeks to inductively identify issues and conceptual frameworks of relevance to big data in developing countries. It presents a case study of big data innovations in “Stelcorp”; a state electricity corporation in India. In an attempt to address losses in electricity distribution, Stelcorp has introduced new digital meters throughout the distribution network to capture big data, and organisation-wide information systems that store and process and disseminate big data.</p>
<p>Emergent issues are identified across three domains: implementation, value and outcome. Implementation of big data has worked relatively well but technical and human challenges remain. The advent of big data has enabled some – albeit constrained – value addition in all areas of organisational operation: customer billing, fault and loss detection, performance measurement, and planning. Yet US$ tens of millions of investment in big data has brought no aggregate improvement in distribution losses or revenue collection. This can be explained by the wider outcome, with big data faltering in the face of external politics; in this case the electoral politics of electrification. Alongside this reproduction of power, the paper also reflects on the way in which big data has enabled shifts in the locus of power: from public to private sector; from labour to management; and from lower to higher levels of management.</p>
<p>A number of conceptual frameworks emerge as having analytical power in studying big data and global development. The information value chain model helps track both implementation and value-creation of big data projects. The design-reality gap model can be used to analyse the nature and extent of barriers facing big data projects in developing countries. And models of power – resource dependency, epistemic models, and wider frameworks – are all shown as helping understand the politics of big data.</p>
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<em>Cross-posted from <a href="http://www.gdi.manchester.ac.uk/research/publications/other-working-papers/di/di-wp66/">University of Manchester</a>.</em>
<p> </p>
<p>
For more details visit <a href='https://cis-india.org/raw/exploring-big-data-for-development-an-electricity-sector-case-study-from-india'>https://cis-india.org/raw/exploring-big-data-for-development-an-electricity-sector-case-study-from-india</a>
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No publishersumandroBig DataData SystemsResearchers at WorkResearchFeaturedPublicationsBig Data for Development2019-03-16T04:33:15ZBlog EntryExceptions and Limitations in Indian Copyright Law for Education: An Assessment
https://cis-india.org/a2k/blogs/exceptions-and-limitations
<b>This paper examines the nature of exceptions and limitations in copyright law for the purposes of the use of copyrighted materials for education. It looks at the existing national and international regime, and argues for why there is a need for greater exceptions and limitations to address the needs of developing countries. The paper contextualizes the debate by looking at the high costs of learning materials and the impediment caused to e-learning and distance education by strong copyright regimes. </b>
<p><a href="https://cis-india.org/a2k/publications/exceptions-limitations-education" class="internal-link" title="Exceptions and Limitations for Education">Dowload the pdf</a></p>
<p>Read the original article in the <a class="external-link" href="http://www.bepress.com/ldr/vol3/iss2/art7/">Law and Development Review</a></p>
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For more details visit <a href='https://cis-india.org/a2k/blogs/exceptions-and-limitations'>https://cis-india.org/a2k/blogs/exceptions-and-limitations</a>
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No publisherlawrenceIntellectual Property RightsPublications2011-10-20T14:08:01ZBlog Entrye-Accessibility Policy Handbook for Persons with Disabilities - Daisy
https://cis-india.org/accessibility/publications/e-accessibility-daisy
<b>the daisy zip file</b>
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For more details visit <a href='https://cis-india.org/accessibility/publications/e-accessibility-daisy'>https://cis-india.org/accessibility/publications/e-accessibility-daisy</a>
</p>
No publisherpraskrishnaAccessibilityPublications2011-08-22T12:46:42ZFilee-Accessibility Policy Handbook for Persons with Disabilities (Russian Version)
https://cis-india.org/accessibility/e-accessibility-kit-in-russian
<b>The e-Accessibility Policy Handbook for Persons with Disabilities is based upon the online ITU-G3ict e-Accessibility Policy Toolkit for Persons with Disabilities (www.e-accessibilitytoolkit.org) which was released in February 2010. This is the Russian translation of the same.</b>
<p>The <a class="external-link" href="http://g3ict.org/resource_center/e-Accessibility%20Policy%20Handbook">Toolkit</a> and its companion handbook have contributions from more than 60 experts around the world on ICT accessibility and is a most valuable addition to policy makers and regulators, advocacy and research organisations and persons with disabilities on the implementation of the ICT dispositions of the CRPD.</p>
<p>The handbook is a joint publication of ITU, G3ict and the Centre for Internet and Society, in cooperation with The Hans Foundation. The book is compiled and edited by Nirmita Narasimhan. Preface by Dr. Hamadoun I. Toure, Secretary-General, International Telecommunication Union. Introduction by Dr. Sami Al-Basheer, Director, ITU-D. Foreword by Axel Leblois, Executive Director, G3ict.</p>
<p>UNIC Moscow (United Nations Information Centre - Moscow) has translated the English version of the kit to Russian. For more information on the translation initiative by UNIC Moscow,<a class="external-link" href="http://www.unic.ru/news_inf/viewer.php?uid=164"> click here</a>.</p>
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<p> </p>
<p>Download the Russian version <a href="https://cis-india.org/accessibility/e-accessibility-russian-handbook.pdf" class="internal-link" title="e-Accessibility Policy Handbook (Russian Version)">here</a> (PDF, 1045 kb)</p>
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For more details visit <a href='https://cis-india.org/accessibility/e-accessibility-kit-in-russian'>https://cis-india.org/accessibility/e-accessibility-kit-in-russian</a>
</p>
No publisherpraskrishnaFeaturedBooksAccessibilityPublications2012-04-26T10:04:08ZBlog Entrye-Accessibility Policy Handbook for Persons with Disabilities
https://cis-india.org/accessibility/blog/e-accessibility-handbook
<b>The Centre for Internet and Society is proud to announce the launch of its first publication, the “e-Accessibility Policy Handbook for Persons with Disabilities" in collaboration with the G3ict (Global Initiative for Inclusive Information Communication Technologies) and ITU (International Telecommunications Union), and sponsored by the Hans Foundation. The handbook is compiled and edited by Nirmita Narasimhan. Dr. Hamadoun I. Toure, Secretary-General, International Telecommunication Union has written the preface, Dr. Sami Al-Basheer, Director, ITU-D has written the introduction and Axel Leblois, Executive Director, G3ict has written the foreword.
</b>
<p>The book is based on the online e-accessibility toolkit for policy makers (<a class="external-link" href="http://www.e-accessibilitytoolkit.org/">www.e-accessibilitytoolkit.org</a>) which was released by G3ict and ITU in February 2010. The book has contributions from over 60 experts around the world on ICT accessibility and is a most valuable addition to policy makers and regulators, advocacy and research organisations and persons with disabilities on the implementation of the ICT dispositions of the UNCRPD. We wish to express our sincere appreciation to all the contributors, G3ict and the ITU for making this possible.</p>
<p>The handbook was released by Smt.Vibha Puri Das, Secretary, Dept of Higher Education, Ministry of HRD at the International Conference on Enabling Access to Education through ICT held from 27 to 30 October 2010 in New Delhi. The printed book comes with a CD containing its daisy version. It is divided into four chapters:</p>
<ol>
<li>The Accessibility Imperative</li>
<li>Policies and Programs</li>
<li>Solutions that Work</li>
<li>Accessibility Policy Making: An International Perspective</li>
<li>Appendix A: Accessibility Policy Comparison Grid </li>
</ol>
<p>Also there are two appendices:</p>
<ol>
<li>Appendix A: Accessibility Policy Comparison Grid</li>
<li>Appendix B: Online Toolkit Site Map</li>
</ol>
<p>The topics mainly focus on:</p>
<ul>
<li>What is ICT accessibility?</li>
<li>What the CRPD says about ICT accessibility</li>
<li>How to best assess disability demographics and the impact of ICT barriers</li>
<li>Identifying ICT accessibility legislative, regulatory, policy and programs gaps versus CRPD guidelines and mandates</li>
<li>Engaging Disabled Persons Organizations and other key stakeholders in policy making </li>
<li>Policy development by area</li>
<li>Setting standards</li>
<li>Public procurement</li>
<li>Promoting assistive technologies</li>
<li>Promoting accessible product development & Universal Design</li>
<li>International cooperation</li>
<li>Wireless phones</li>
<li>Radios</li>
<li>Television</li>
<li>Remote consoles</li>
<li>Landline phones</li>
<li>Websites</li>
<li>Personal computers</li>
<li>Software</li>
<li>Electronic kiosks</li>
<li>Broadband services</li>
<li>Country analysis:</li>
<li>United States of America</li>
<li>United Kingdom</li>
<li>Australia</li>
<li>Germany</li>
<li>Portugal</li>
<li>New Zealand</li>
<li>Canada</li>
<li>Ireland</li>
<li>Italy</li>
<li>Sweden</li>
<li>European Union</li>
<li>Japan</li>
<li>Korea</li>
<li>Developing countries</li>
<li>Summary </li>
</ul>
<p>The publication of this book would not have been possible without the generous support of The Hans Foundation, to whom we would like to express our sincere thanks. We trust that readers will find this book most useful in their accessibility work.</p>
<p>The complete version of the book is available in pdf and daisy formats. These can be downloaded by clicking on the links below:</p>
<ul>
<li>e-Accessibility Policy Handbook: <a href="https://cis-india.org/accessibility/publications/e-accessibility" class="internal-link" title="e-Accessibility Policy Handbook for Persons with Disabilities">PDF</a></li>
<li>e-Accessibility Policy Handbook for Persons with Disabilities: <a href="https://cis-india.org/accessibility/publications/daisy-format" class="internal-link" title="e-Accessibility Policy Handbook for Persons with Disabilities - Daisy">Daisy Format </a></li>
</ul>
<p><b> Note</b>: Daisy users can read the book in <a class="external-link" href="http://www.daisy.org/projects/amis/downloads/Setup-amis31-U.S.English.exe">Amis</a> or <a class="external-link" href="http://emerson-reader.googlecode.com/files/emerson-win32-x86-0.6.3.msi">Emerson</a></p>
<p> </p>
<ul>
<li>e-Accessibility Policy Handbook for Persons with Disabilities: <a href="https://cis-india.org/advocacy/e-accessibility-braille" class="internal-link" title="e-Accessibility Policy Handbook (Braille)">Braille File</a></li>
</ul>
<p>
For more details visit <a href='https://cis-india.org/accessibility/blog/e-accessibility-handbook'>https://cis-india.org/accessibility/blog/e-accessibility-handbook</a>
</p>
No publishernirmitaAccessibilityPublications2013-07-30T08:29:06ZBlog Entrye-Accessibility Policy Handbook for Persons with Disabilities
https://cis-india.org/accessibility/publications/e-accessibility
<b>PDF</b>
<p>
For more details visit <a href='https://cis-india.org/accessibility/publications/e-accessibility'>https://cis-india.org/accessibility/publications/e-accessibility</a>
</p>
No publisherpraskrishnaAccessibilityPublications2011-08-22T12:46:29ZFilee-Accessibility Policy Handbook (Daisy)
https://cis-india.org/accessibility/publications/daisy-format
<b>Daisy format of e-accessibility policy handbook</b>
<p>
For more details visit <a href='https://cis-india.org/accessibility/publications/daisy-format'>https://cis-india.org/accessibility/publications/daisy-format</a>
</p>
No publisherpraskrishnaAccessibilityPublications2011-08-22T12:46:16ZFileDraft Report on Open Government Data in India (v2)
https://cis-india.org/openness/publications/ogd-draft-v2
<b></b>
<p>
For more details visit <a href='https://cis-india.org/openness/publications/ogd-draft-v2'>https://cis-india.org/openness/publications/ogd-draft-v2</a>
</p>
No publisherpraneshOpen DataPublicationsOpenness2011-08-23T02:47:22ZFileDraft Comments
https://cis-india.org/accessibility/publications/Draft%20Comments.doc
<b></b>
<p>
For more details visit <a href='https://cis-india.org/accessibility/publications/Draft%20Comments.doc'>https://cis-india.org/accessibility/publications/Draft%20Comments.doc</a>
</p>
No publishersachiaAccessibilityPublications2011-08-22T12:52:14ZFileDoing Standpoint Theory
https://cis-india.org/raw/doing-standpoint-theory
<b>Feminist research methodology has evolved from different epistemologies, with several different schools of thought. Some of the more popular ones are feminist standpoint theory, feminist empiricism, and feminist relativism. Standpoint theory holds the experiences of the marginalised as the source of ‘truth’ about structures of oppression, which is silenced by traditional objectivist research methods as they produce knowledge from the standpoint of voices in positions of power. In this essay published on the GenderIT website, Ambika Tandon and Aayush Rathi [1] discuss the practical applicability of these epistemologies to research practices in the field of technology and gender.</b>
<p> </p>
<h4>Cross-posted from <a href="https://www.genderit.org/articles/doing-standpoint-theory" target="_blank">GenderIT</a>, September 1, 2019</h4>
<hr />
<p><img src="https://cis-india.org/CatalinaAlzate.jpg/image" alt="Catalina Alzate - Speech Bubbles" class="image-left image-inline" title="Catalina Alzate - Speech Bubbles" /></p>
<h6>Image description: Three speech bubbles on different textures. Artist: <a href="https://www.genderit.org/users/catalina-alzate" target="_blank">Catalina Alzate</a><br /></h6>
<p>Feminist research methodology has evolved from different epistemologies, with several different schools of thought. Some of the more popular ones are feminist standpoint theory, feminist empiricism, and feminist relativism. Standpoint theory holds the experiences of the marginalised as the source of ‘truth’ about structures of oppression, which is silenced by traditional objectivist research methods as they produce knowledge from the standpoint of voices in positions of power [2]. Feminist empiricism does not eschew traditional modes of knowledge production, but emphasises diversity of research participants for feminist (and therefore also rigorous) knowledge production [3]. Relativists have critiqued standpoint theory for its tendency to essentialise the experience of marginalised groups, and subsume them into one homogenous voice to achieve the goal of ‘emancipatory’ research [4]. Relativists instead focus on multiple standpoints, which could be Dalit women, lesbian women, or women with disabilities [5]. We will be discussing the practical applicability of these epistemologies to research practices in the field of technology and gender.</p>
<h4>Standpoint theory holds the experiences of the marginalised as the source of ‘truth’ about structures of oppression, which is silenced by traditional objectivist research methods as they produce knowledge from the standpoint of voices in positions of power.</h4>
<p>As part of the Feminist Internet Research Network, the Centre for Internet and Society is undertaking research on the <a href="https://cis-india.org/raw/digital-domestic-work-india-announcement" target="_blank">digital mediation of domestic and care work in India</a>. The project aims to assess shifts in the sector, including conditions of work, brought on by the entry of digital platforms. Our starting point for designing a methodology for the research was standpoint theory, which we thought to be the best fit as the goal of the project was to disrupt dominant narratives of women’s labour in relation to platformisation. In the context of dalit feminis, Rege warns that standpoint research risks producing a narrow frame of identity politics, although it is critical to pay attention to lived experience and the “naming of difference” between dalit women and savarna women [6]. She asserts that neither ‘women’ nor ‘dalit women’ is a homogenous category. While feminist researchers from outside these categories cannot claim to “speak for” those within, they can “reinvent” themselves as dalit feminists and ally themselves with their politics.</p>
<p>In order to address this risk of appropriating the voices of domestic workers (“speaking for”), we chose to directly work with a domestic workers’ union in Bengaluru called Stree Jagruti Smiti. Bengaluru is one of the two cities we are conducting research in (the other being Delhi, with very few registered unions). This is meant to radically destabilise power hierarchies and material relations within the research process, as benefits of participatory research tend to accumulate with the researchers rather than participants [7].</p>
<p>Along with amplifying the voices of workers, a central objective of our project is to question the techno-solutionism that has accompanied the entry of digital platforms into the domestic work sector, which is unorganised and unregulated. To do so, we included companies and state labour departments as participants whose standpoint is to be interrogated. By juxtaposing the standpoints of stakeholders that have differential access to power and resources, the researcher is able to surface various conflicts and intersections in dominant and alternative narratives. This form of research also brings with it unique challenges, as researchers could find themselves mediating between the different stakeholders, while constantly choosing to privilege the standpoint of the least powerful - in this case the workers. Self-reflexivity then becomes necessary to ensure that the project does not slip into an absolutely relativist position, rather using the narratives of workers to challenge those of governments and private actors. This can also be done by ensuring that workers have agency to shape the agenda of researchers, thereby producing research which is instrumental in supporting grassroots campaigns and movements.</p>
<h4>Self-reflexivity then becomes necessary to ensure that the project does not slip into an absolutely relativist position, rather using the narratives of workers to challenge those of governments and private actors.</h4>
<p>Feminist participatory research itself, despite its many promises, is not a linear pathway to empowerment for participants [8]. At the very outset of the project, we were constantly asked the question by domestic workers and unions – why should we participate in this project? Researchers, in their experience, acquire information from the community throughout the process of data collection by positioning themselves as allies. However, as all such engagements are bound to limited timelines and budgets, researchers are then often absent at critical junctures where the community may need external support. We were also told that all too often, the output of the research itself does not make its way back to the participants, making it a one-way process of knowledge extraction. Being mindful of these experiences, we have integrated a feedback loop into our research design, which will allow us to design outputs that are accessible and useful to collectives of domestic workers.</p>
<p>Not only domestic workers and their organisations, many corporations operating these online portals and platforms often questioned the benefits of participating in the project. However, the manner of articulation differed. While attempting to reject the hierarchical nature of the researcher/participant relationship, we increasingly became aware that the underlying power equation was not a monolith. Rather, it varied across stakeholder groups and was explicitly contingent on the socially constructed positionalities already existing outside of the space of the interview. Companies, governments and workers all exemplified varying degrees of engagement with, knowledge of, and contributions to research. Interviews with workers and unions, and even some bootstrapped (i.e. without much external funding) , socially-minded companies, were often cathartic with an expectation of some benefits in return for opening themselves up to researchers. This was quite different for governments and larger companies, as conversations typically adhered to the patriarchal and classed notions of professionalism in sanitised, formal spaces [9] and the strict dichotomy between public and personal spaces. Their contribution seemingly required lesser affective engagement from the interviewee, thereby resulting in lesser investment in the outcome of the research itself.</p>
<p>The cathartic nature of interviews also speak to the impossibility of the distanced, Platonic, school of research. We were often asked politically charged questions, our advice solicited and information sought. Workers and representatives from platform companies alike would question our motivations with the research and challenge us by inquiring about the benefits accruing to us. Again, both set of stakeholders would often ask differently about how other platforms were; workers already registered on a platform would wonder if another platform would be ‘better’ and representatives of platform companies would be curious about competition. This is perhaps a consequence of attempting to design a study that is of use and of interest to the workers we have been reaching out to [10]. At times, we found ourselves at a place in the conversation where we were compelled to respond to political positions for the conversation to continue. There were interviews where notions of caste hierarchies (within oppressed classes) as a justification/complaint for engaging/having to engage in certain tasks would surface. Despite being beholden to a feminist consciousness that disregards the idea of the interviewer as neutral, we often found ourselves only hesitantly forthcoming. At times, it was to keep the interview broadly focused around the research subject, at others it was due to our own ignorance about the research artefact (in this instance, platforms mediating domestic work services). This underscores the challenges of seeing the interview as a value ridden space, where the contradictions between the interview as a data collection method and as a consciousness raising emerged - how could we share information about the artefact we were in the process of collecting data about?</p>
<h4>We were often asked politically charged questions, our advice solicited and information sought.</h4>
<p>The fostering of ‘rapport’ [11] has made its may into method, almost unknowingly. Often, respondents across stakeholder groups started from an initial place of hesitation, sometimes even suspicion. Several structural issues could be at work here - our inability in being able to accurately describe research itself, the class differences and at times, ideological ones as well. While with most participants, rapport was eventually established, its establishment was a laboured process. Especially given that we were using one-off, in-depth interviews as our method, securing an interview was contingent on the establishment of rapport. This isn’t to suggest that feminist research mandatorily requires the ‘doing of rapport’ [12], but that when it does, it’s a fortunate outcome and that feminist researchers engage with it more critically.</p>
<p>Building rapport creates an impression of having minimised the exploitation of the participant, however the underlying politics and pressures of building rapport need to be interrogated. Rapport, like research itself, is at times a performance; rapport is often not naturally occuring. Rather, rapport may also be built to conceal the very structural factors preventing it. For instance, during instances of ideological differences during the interview, we were at times complicit through our silence. This may have been to further a certain notion of ‘objectivity’ itself whereby the building and maintenance of rapport is essential to surfacing a participant’s real views. This then raises the questions: What are the ethical questions that the suppression of certain viewpoints and reactions pose? How does the building, maintenance and continuance of rapport inform the research findings? Rapport, then, comes in all shapes and sizes and its manifold forms implicate the research process differently. Another critical question to be addressed is - why does some rapport take less work than others? With platform companies, building rapport came by easier than it did with workers both on and off platforms. If understood as removing degrees of distance between the researcher and participants, several factors could play into the effort required to build rapport. For instance, language was a critical determinant of the ease of relationship-building. Being more fluent in English than in colloquial Hindi enabled clearer articulation of the research. Further, familiarity with the research process was, as expected, mediated along class lines. This influenced the manner in which we articulated research outcomes and objectives to workers with complete unfamiliarity with the meaning of research. Among workers, this unfamiliarity often resulted in distrust, which required the underlying politics of the research to be more critically articulated.</p>
<p>By and large, the feminist engagement with research methods has been quite successful in its resistance and transformation of traditional forms. Since Oakley’s conception of the interview as a deeply subjective space [13] and Harding’s dialectical conception of masculinist science through its history [14], the application of feminist critical theory has increasingly subverted assumptions around the averseness of research to political motivations. At the same time, it has made knowledge-production occur in a more equitable space. It is in this context that standpoint theory has had wide purchase, but challenges persist in its application. As the foregoing discussion outlines, we have been able to achieve some of the goals of feminist standpoint research while missing out on others. We also found the ‘multiple standpoints’ approach of relativists to be useful in a project involving multiple stakeholders - thereby also avoiding the risk of essentialisation of the identities of domestic workers. However, unlike the tendency of relativists to focus on each perspective as ‘equally valid truth’, we are choosing to focus on the conflicts and intersections between emerging discourses. Through this hybrid theoretical framework, we are seeking to make knowledge production more equitable. At the same time, the discussion around rapport shows that this may nevertheless happen in a limited fashion. Feminist research may never be fully non-extractive. The reflexivity exercised and choices made during the course of the research are key.</p>
<h4>Unlike the tendency of relativists to focus on each perspective as ‘equally valid truth’, we are choosing to focus on the conflicts and intersections between emerging discourses.</h4>
<p> </p>
<h3><strong>Endnotes</strong></h3>
<p>[1] The names of the authors are in alphabetical order.</p>
<p>[2] Harding, S. (2003) The Feminist Standpoint Theory Reader: Intellectual and Political Controversies, Routledge.</p>
<p>[3] M. Wickramasinghe, Feminist Research Methodology: Making meaning out of meaning-making, Zubaan, 2014</p>
<p>[4] Pease, D. (2000) Researching profeminist men's narratives: participatory methodologies in a postmodern frame. In B. Fawcett, D. Featherstone, J. Fook ll)'ld A. Rossiter (eds) Restarching and Practising in Social Work: Postmodern Feminist Perspectives (London: Routledge).</p>
<p>[5] Stanley, L. and Wise, S. (1983) Breaking Out: Feminist Consciousness and Feminist Research (London: Routledge and Kegan Paul).</p>
<p>[6] Rege, S. 1998. ” Dalit Women Talk Differently: A critique of ‘Difference’ and Towards a Dalit Feminist Standpoint.” Economic and Political Weekly, Vol. 33, No.44, pp 39-48.</p>
<p>[7] Heeks, R. and Shekhar, S. (2018) An Applied Data Justice Framework: Analysing Datafication and Marginalised Communities in Cities of the Global South. Working Paper Series, Centre for Development Informatics, University of Manchester.</p>
<p>[8] Stone, E. and Priestley, M. (1996) Parasites, pawn and partners: disability research and the role of nondisabled researchers. British Journal of Sociology, 47(4), 699-716.</p>
<p>[9] Evans, L. (2010). Professionalism, professionality and the development of education professionals. Br. J. Educ. Stud. 56, 20–38. doi:10.1111/j.1467-8527.2007.00392.x</p>
<p>[10] Webb C. Feminist methodology in nursing research. J Adv Nurs. 1984 May;9(3):249-56.</p>
<p>[11] Berger, R. (2015). Now I see it, now I don’t: researcher’s position and reflexivity in qualitative research. Qual. Res. 15, 219–234. doi:10.1177/1468794112468475; Pitts, M. J., and Miller-Day, M. (2007). Upward turning points and positive rapport development across time in researcher-participant relationships. Qual. Res. 7, 177–201. doi:10.1177/1468794107071409</p>
<p>[12] Dunscombe, J., and Jessop, J. (2002). “Doing rapport, and the ethics of ’faking friendship’,” in Ethics in Qualitative Research, eds T. Miller, M. Birch, M. Mauthner, and J. Jessop (London: SAGE), 108–121.</p>
<p>[13] Oakley, A. (1981). “Interviewing women: a contradiction in terms?” in Doing Feminist Research, ed. H. Roberts (London: Routledge and Kegan Paul), 30–61.</p>
<p>[14] Harding, S. (1986). The Science Question in Feminism. Ithaca: Cornell University Press.</p>
<p> </p>
<p>
For more details visit <a href='https://cis-india.org/raw/doing-standpoint-theory'>https://cis-india.org/raw/doing-standpoint-theory</a>
</p>
No publisherAmbika Tandon and Aayush RathiDigital EconomyGenderDigital LabourResearchPublicationsResearchers at WorkDigital Domestic Work2019-12-06T04:59:35ZBlog Entry