Centre for Internet and Society

Books shut by law blinkers

radha — 2011-04-02T14:20:16Z

An article in The Telegraph (Kolkata) by Chandrima S Bhattacharya - 6th December, 2009

Imagine a life without books. Try to imagine it, really, said Moiz Tundawala, a student at the National University of Juridical Sciences (NUJS). He cannot read: he has lost his eyesight slowly over the years. He can only distinguish between light and dark now. But he is one of the toppers in his class and he initiated the meeting on the “Right to Read” campaign at the NUJS last month.

The campaign aims to amend the Indian copyright law, so that Moiz and millions like him in the country have far greater access to books. Now Moiz uses JAWS, a software that reads out the text from a computer screen. Sruti Disability Rights Centre, Calcutta, organised the programme that was hosted by the NUJS and launched “Right to Read” campaign in Calcutta, after The Centre for Internet and Society from Bangalore had launched it in Chennai.

Technology has helped the visually impaired tremendously over the past decade or so. But not enough, certainly not enough people in India, which is home to the world’s largest number of blind people.

Of the 37 million people across the globe who are blind, over 15 million are Indians. One problem India faces is that such software is expensive. JAWS costs Rs 50,000 for every user. It is difficult for most to afford the software. So most use demo versions. The price also encourages piracy. And when the text is read out in English, since the software often comes from the US, the voice uses an American accent, said S.B. Patnaik, the principal of the Blind Boys’ Academy, Narendrapur, part of a panel that discussed technology as an aid to the visually impaired at the NUJS event. Many Indians find that accent difficult to follow.

The biggest problem is access to Indian texts. The Indian copyright law does not allow the conversion of all texts into formats accessible to the blind, such as in large print, audio, Braille or any electronic format. Nirmita Narasimhan of the Centre for Internet and Society said only a small percentage of Indian texts are now accessible to the visually impaired.
With her was Rahul Cherian of eBookbole, a website that encourages visually impaired and print-disabled people to connect and share books that have been converted into an accessible format.

The amendment of the copyright law is additionally important since India has already ratified the United Nations Convention on Rights of Persons with Disabilities (UNCRPD).

The UN convention broadens the definition of accessibility for disabled persons considerably compared with its definition in Indian law. The activists are also demanding a change in the Persons with Disabilities Act, which defines access only in terms of built-in environment. They want to extend the definition of access, by taking it beyond the purely physical.
The UN convention extends the idea of access to many freedoms, and not only access to information, but to freedom of speech and expression and the right to culture and the right to leisure. In other words, it requires the written word to be fully available to the visually impaired, in whatever format the user is friendly with.

“India is under the obligation to implement the UN convention, since it has ratified it,” said Rukmini Sen, who teaches at the NUJS and was part of the panel.

Link to the original article

For more details visit https://cis-india.org/news/books-shut-by-law-blinkers

Best Practices in Digital Accessibility

praskrishna — 2016-12-16T22:35:44Z

Nirmita Narasimhan will be part of a discussion on the best practices in digital accessibility to be organized by the Indian Institute of Management, Bangalore (IIMB) on 19 December 2016 in Bengaluru.

IIMB is also inviting few select panel members who work in organizations to talk about specifics such as their tangible activities, success stories, and needs.The outcome of this discussion will be featured in the journal - IIMB Management Review. Nirmita will be attending as a special audience invitee.

For more details visit https://cis-india.org/accessibility/news/best-practices-in-digital-accessibility

Bengalureans to receive Helen Keller award

Admin — 2018-01-01T16:24:49Z

Three Bengalureans and two organisations from the city have been selected this year for the Helen Keller awards, given by the National Centre for Promotion of Employment for Disabled People (NCPEDP) and Mindtree.

The article was published by Deccan Herald on November 30, 2017

The awards, instated in 1999 to encourage the creation of employment for persons with disabilities (PwD), will be presented on December 2, in Delhi, on the eve of World Disability Day. A total of 10 awards are given - six to individuals and four to role-model organisations.

In the Role Model-Disabled Person category, Pradip Sinha, an executive in Dell-EMC in Bengaluru is one of the individuals awarded. In spite of being hearing and visually impaired, Pradip works independently without an interpreter. He also teaches deaf-blind children at Helen Keller Institute for the Deaf Blind (HKIDB).

Dr Nirmita Narasimhan, the founding member of Centre for Internet and Society in Bengaluru, has also been awarded in this category. Nirmita is partially visually disabled and has worked with disability organisations, governments and UN bodies advocating for digital accessibility, promoting universal design and open source assistive technology.

In the role model, non-disabled person category, Swaminathan Subramanian, a manager at ANZ Bengaluru Service Centre has won. He has been working for inclusion of PwD and his efforts have resulted in the hiring of 220 persons with disabilities in the company.

City-based coffee chain Hatti Kaapi has been awarded as a role model organisation for providing employment to PwD, senior citizens, and people from rural areas. It has partnered with various NGOs to look for people with disabilities such as autism, physical disability, and visual disability. Inspired by the award, the company has decided to dedicate one of their outlets to be run and managed exclusively by disabled employees from December 2.

Vindhya E-Infomedia Private Limited, BPO in the city which has a large proportion of PwD in their staff has also been awarded. In their Bengaluru centre, about 58% of employees are disabled while the Hyderabad centre has only PwD as staff.

For more details visit https://cis-india.org/accessibility/news/deccan-herald-november-30-2017-bengalureans-to-receive-helen-keller-award

Bengali eSpeak Aids in Disaster Management

anirudh — 2013-11-07T09:21:07Z

Software developed on the eSpeak was deployed in Bangladesh and helped its citizens for disaster management.

The Bangla e-Speak text to speech synthesizer which was developed as part of a project funded by The Hans Foundation and executed by CIS in partnership with other partner organizations from the Daisy Forum of India was recently deployed in Bangladesh during cyclone Mahasen to read out messages which were sent during the emergency. A lot of organizations are working on TTS and their usefulness has already been established by Mahiti when they developed the Bangla Bol eSpeak. The text-to- speech (TTS) software is a very important technology for the visually impaired in that it gives a voice to text, enabling access to a whole host of information.[1]

Currently, a lot of proprietary TTS programmes are available like Balabolka, and Ultra Hal TTS reader but this TTS is an inexpensive alternative for the visually impaired.[2] This is because eSpeak is an open source compact software speech synthesizer. It is currently not available in many local Indian languages but it is possible to add new languages and even new dialects. The Bangla TTS project converted speech into Bengali.[3]

This programme was used in an innovative and useful way by applying it in disaster situations. In the case of a disaster, whether natural or national security related, the news media do not provide information in an accessible format. It is extremely important in these situations for the visually impaired to have clear access to ongoing events, get updates about things like rescue plans. The main work in order to be useful in these scenarios involved integrating national Geographic Information System (GIS), mobile phone networks and fax for the different stakeholders that need to interact before the disaster and for the responses after the disaster.[4]

The Bangla TTS was also integrated into the National Disaster Response system in Bangladesh, a country that is geographically vulnerable to many natural disasters like floods.

In order to integrate the TTS into the National Disaster Response system of Bangladesh, within the framework of the established philosophy, the entire disaster management system was built on an open-source stack. The automated bulk outward calling provision that was built for alerting people about an impending disaster had to broadcast the messages of which the text-to-voice conversion also had to be automated. During the process, many open source tools were tried but eSpeak was finally tried as it has a really low memory footprint and is very efficient for a large scale of operation. During the cyclone Mahasen, this proved decisive as the call volumes were very high and eSpeak scaled to meet the huge demand. All the pre-emptive alerts that were sent through the disaster management system were sent through this TTS. The programme helped a large size of the population and a diverse demographic. The Entire coastal Bangladeshi population benefited from the system. During the peak load, the system handled 27,000 calls, which shows that it has the capacity to deliver in the most difficult situations.

Mahiti,along with a partner in Bangladesh, was the organization responsible for developing this software. There are currently a few Bangla Text to Speech softwares on the internet like Kathak TTS but the Bangla Bol has some unique features.[5]

It’s an eSpeak Bangla language support which is open-source and is based on the”formant synthesis" method. This method enables the integration of many languages without modifying the underlying framework. It also enables language experts with even no programming knowledge to add or improve the language supported in eSpeak which is the most important feature of eSpeak. eSpeak was not just chosen because of its technical strengths, but also because it’s a part of a project to develop and integrate into a Non-Visual Desktop Access (NVDA) open-source project which aims to enable computer desktop accessibility (screen reader functionality) to the blind. This is so that it can be used in many local Indian languages. Bangla was part of the first set of four languages that was completed by Mahiti (Hindi, Telugu and Malayalam were the remaining three). Therefore, while the far reaching consequences of the development work under this project being carried on in India to benefit its own marginalized populations and that of neighboring countries was never in doubt, this recent usage in Bangladesh adds fresh impetus to the work and underscores the criticality of this work.

[1]. Sen, Prasanjit. "Reading without Seeing: Mahiti's work on eSpeak." Mahiti Blog. Mahiti, 27 08 2013. Web. 2 Oct. 2013.

[2]. Alam, Firoj , and Mumit Khan. "Text To Speech for Bangla Language using Festival." BRAC University, Bangladesh . (2007): n. page. Web. 8 Oct. 2013.

[3]. Sen, Prasanjit. "Mahiti launches 'Bangla Bola' eSpeak (Bengali Speaking eSpeak) ." Mahiti Blog. Mahiti, 28 08 2013. Web. 2 Oct. 2013.

[4]. "Our Work- mproving National Disaster response."Mahiti.org. Mahiti, n.d. Web. 2 Oct 2013.

[5]. See footnote 2.

For more details visit https://cis-india.org/accessibility/blog/bengali-e-speak-aids-in-disaster-management

Banking and Accessibility in India: A Study on Banking Accessibility in India — Call for Comments

Vrinda Maheshwari — 2012-10-30T04:50:56Z

The adoption of accessible features and technologies by banks in India is low despite there being legislative and executive push for it. It is important for the banks to understand not just their obligations but also the benefits that will accrue to them if they follow the suggested guidelines.

Executive Summary

India is a signatory to the United Nations Convention on the Rights of Peoples with Disability, and has an obligation to provide equal opportunities and facilities to everyone, irrespective of any disabilities they might suffer from. This is guaranteed in the right to equality and the right to life, which are enshrined in the Fundamental Rights in the Constitution of India. There are also specific Reserve Bank of India notifications that mandate banks offer banking facilities in a non-discriminatory manner to all customers. However, there are still many problems faced by people with disabilities when accessing banking and financial services in India. Many banks and ATMs aren’t physically accessible, the staff has no training or expertise in dealing with customers who have special needs, and despite the existence of the technology, ATMs are not equipped to be used by people with disabilities.

There are several guidelines which are in place internationally which can be referred to when formulating policy on banking and accessibility in India. These include guidelines on ATM construction and modification (USA) and guidelines on making websites accessible for people with disabilities (the Web Content Accessibility Guidelines), as well as voluntary standards that have been taken up by Banking Associations in countries like Australia and New Zealand in order to making banking more accessible to people with disabilities and the older population.

Currently the adoption of accessible features and technologies in banks in India is very low, despite there being a legislative as well as executive push for the same. Banks which do not follow these guidelines are not meeting their legal requirements, and it is important for them to understand not just their obligations, but also the benefits that will accrue to them if they follow the suggested guidelines. To that end, this report looks at the current notifications and guidelines that govern this area, the problems faced by people with disabilities, and looks at guidelines from other countries to suggest solutions that can be incorporated by different banks in India.

The full report can be accessed by clicking on the link below:

Banking and Accessibility Report [PDF, 555Kb]

For more details visit https://cis-india.org/accessibility/blog/banking-and-accessibility-in-india

Banking and Accessibility in India: A Report by CIS

nirmita — 2013-08-13T04:00:19Z

The report gives an analysis of banking accessibility for persons with disabilities in India. Besides a detailed look at the legal provisions and guidelines on banking and technology, the report also provides a view on different disabilities in relation to banking and accessibility in India and contains case studies and guidelines from countries such as New Zealand, Australia, the United States of America, Canada and the Netherlands. The report sums up the analysis with suggestions and recommendations to improve banking accessibility for persons with disabilities in India.

Executive Summary

India is a signatory to the United Nations Convention on the Rights of Persons with Disabilities (CRPD), and has an obligation to provide equal opportunities and facilities to everyone, irrespective of any disabilities they might suffer from. This is guaranteed in the right to equality and the right to life, which are enshrined in the fundamental rights in the Constitution of India. There are specific Reserve Bank of India (RBI) notifications that mandate banks to offer banking facilities in a non-discriminatory manner to all customers. Nevertheless, there are many problems faced by people with disabilities while accessing banking and financial services in India. For instance, many banks and Automated Teller Machines (ATMs) are not physically accessible, staff has no training or expertise in dealing with customers who have special needs, and despite the existence of technology, and ATMs are not equipped to be used by people with disabilities.

There are several international guidelines which can be referred to while formulating policy on banking accessibility, such as guidelines on ATM construction and modification (USA) and guidelines on making websites accessible for people with disabilities (the Web Content Accessibility Guidelines), as well as voluntary standards that have been taken up by banking associations in countries like Australia and New Zealand in order to make banking more accessible to people with disabilities and the elderly population.

The adoption of accessibility features and technologies in Indian banks today is very low, despite there being a legislative as well as executive push for the same. Banks which do not follow these guidelines are not meeting their legal requirements, and it is important for them to understand not just their obligations, but also the benefits that will accrue to them if they follow the suggested guidelines. To that end, this report looks at the current notifications and guidelines that govern this area, the problems faced by people with disabilities, and looks at guidelines from other countries to suggest solutions that can be incorporated by different banks in India.

Introduction

As per the 2001 Census, there are around 2.19 crore persons with disabilities in India. They constitute 2.13 per cent of the total population of the country.[1] This includes persons with visual, hearing, speech, locomotor and mental disabilities. Despite these numbers, there is a lack of understanding of their needs, and people with disabilities face a number of obstacles when it comes to living a normal life, and availing banking facilities is a big part of the problem. Consider the fact that only 50 out of the 1.04 lakh Automated Teller Machines (ATMs) in India are accessible to people with disabilities.[2] There is a general lack of infrastructure and awareness in India that permits people with disabilities to use banking services. This translates to problems not just in accessing a physical bank and seeking help from a bank official, but also extends to accessing services such as ATM machines and online banking options. The problem is exacerbated by the fact that around 75 per cent of persons with disabilities live in rural areas, and only around 49 per cent of the disabled population is literate and only 34 per cent is employed.[3] Although one may find some rare cases of disabled-friendly banking options in the metros, in the rural areas, there are neither facilities nor is there any sensitisation towards meeting the needs of the disabled.

India is a signatory to both the United Nations Convention on the Rights of Persons with Disabilities, 2006[4] (hereinafter, “UNCRPD”) and Biwako Millennium Framework towards an Inclusive, Barrier-free and Rights-based Society for PWDs in Asia and the Pacific, 2002[5] and thus has an international obligation to ensure equal access to all members of the population. This obligation extends to giving people with disabilities the right to conduct banking services. This has been recognised by several Reserve Bank of India (RBI) directives as well, although these guidelines have not been fully implemented so far.

Currently, it is very difficult for people with disabilities to use banking services in India. If a person who has a hearing disability walks into a branch for a home loan, the branch does not have a person who can understand or interpret sign language. More usually, the branch does not even have the resources or knowledge about whom to contact to facilitate the interaction by interpreting. These obstacles mean that a person with disability/ies always has to latch on to someone who is fully capable to help them. Without such help in the form of guarantors or co-borrowers who are fully capable, the chances of obtaining finance from the banks are low because bank's probably give a person with disability/ies a much lower credit rating based on their own internal criteria. These determinations automatically put the disabled at a disadvantage. A person with a learning disability, for example, dyslexia, will face severe difficulty filling out an application form (or any document for that matter) and banks are not disabled friendly in terms of the attitude of the staff towards such difficulties.

Making banking accessible for people with disabilities is both a best practice that should be followed, as well as a sound commercial decision. There are a large number of people in India with differing levels of disability, who would benefit from using banking services. Additionally, the number of people will only increase with time as India’s young population grows old, since incidence of disability increases with age.[6] The Internet, above all, is a tool for people with disabilities to bridge the differences between them and others, and all efforts must be made to ensure that they are not at a disadvantage when it comes to using services such as net banking. There is also the consideration that improving accessibility improves access for all users, and makes it possible for them to make use of more services. A lot of accessibility issues (such as the physical accessibility to branches and ATMs, signature mismatches due to hand tremors or strokes) are common to the disabled, the elderly and those with neurological conditions. Taken together, this constitutes a significant percentage of the customer base — so these issues should be addressed by banks for that reason alone.

This report will look at the legal imperatives that govern accessibility in banking services in India, and look at the various problems being faced by people with disabilities when trying to use banks. It will also look at sample guidelines from other countries and suggest best practices for banking institutions, as well as take a look at the various costs that could be incurred in trying to make their banks more accessible.

The scope of this report is restricted to covering only basic banking services in India, and other financial services, such as insurance and loans, have not been dealt with.

Legal Imperatives

The rights of persons with disabilities have been recognised under various legal instruments, and it has been established that they are to be given the same services and privileges as other members of society.

Constitutional Provisions

Part III of the Constitution of India, which deals with the fundamental rights of citizens, recognizes the principle of equality of all people. Article 14 states that the government must accord equal protection of the law to any person within the territory of India.[7] This recognition of the importance of non-discrimination means that the state must ensure that people with disabilities do not suffer disadvantages when it comes to accessing public services.

Article 15, which deals with prohibition of discrimination on various grounds states that no citizen is to be subject to any disability, liability or restriction with regard to access to shops, public restaurants, and other public places.[8]

It is evident that this important constitutional protection extends to people with disabilities, and it is their right to gain equal and accessible access to all manner of services, including banking.

Legislation dealing with Disability

There are several national laws that deal with the rights of people with disabilities, though not all of these laws have a direct bearing with banking.

The Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995

The Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995 (“the PWD Act”) was enacted to give effect to the proclamation on the full participation and equality of people with disabilities on both central and state governments. The PWD Act has been enacted under Article 253 of the Constitution.[9] It has several provisions for people with disabilities, including education, employment, creation of barrier free environment, social security and similar overlooked areas. It provides for a three tier arrangement:

For evolution of policy for the benefit of persons with disabilities Implementation of the provisions of the Act and laws, policies, etc., and monitoring implementation and redressing grievances.

The implementation of the Act relies on collaboration between the appropriate governments, which includes various central ministries and departments, state and union territories, and local bodies.[10]

Chapter VIII of the Act deals with non-discrimination, and one of the measures it recommends is making buildings accessible by simple measures such as curb cuts and slopes in the pavements for wheelchair users.

There are several problems with the enactment.[11] The terms "accessibility" and "disability" are not clearly defined. They are also not provided as a matter of right but are based on the economic capacity of the service provider. It also fails to consider the access to services and information. However, public banks need to be conscious, since they will usually be considered to have sufficient economic capacity, and might be bound to deliver their services to people with disabilities. This has often become an issue in other jurisdictions as well. In 2009, the Royal Bank of Scotland, for example, was forced to pay extensive damages to a disabled student who was unable to access the bank due to a lack of wheelchair lifts.[12]

The National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities Act, 1999

The trust is intended to give complete care to people with mental retardation and cerebral palsy, and also manage the properties bequeathed to the trust. The trust supports programmes that promotes independence and address the concerns of these special persons, especially the ones who do not have family support. The trust is also empowered to receive grants, donations, benefactions, requests and transfers.[13]

The Mental Health Act, 1987

The Act consolidates and amends the law relating to the treatment and care of mentally ill persons, in order to make better provisions with respect to their property and affairs, and other incidental matters.[14]

The Rehabilitation Council of India Act, 1992

The Act was created to provide for the constitution of the Rehabilitation Council of India for regulating training of the rehabilitation professionals and maintaining of a central rehabilitation register. It also regulates the recognized rehabilitation qualifications, and prescribes minimum standards of education.[15]

RBI Notifications

The most important resource when it comes to banking guidelines is the RBI, which comes out with regular notifications. The RBI has been conferred wide powers under the Banking Regulation Act, 1949 (BRA),[16] under which it can supervise and control the various banking companies, and they are bound to follow its directions. Section 35A of the Act specifies that in public interest or in the interest of banking policy, the RBI can issue such directions as it deems fit, and the banking companies or the banking company, as the case may be, shall be bound to comply with such directions.[17]

RBI has released several notifications dealing with the rights of the disabled.

Circular on grant of banking facilities to the visually challenged

In its Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008,[18] the RBI mandated that banking facilities (including cheque book facility, operation of ATM, locker, etc.) cannot be denied to the visually challenged as they are legally competent to contract.

In the notification, the RBI recalled the order of the Chief Commissioner for Persons with Disabilities, which had earlier been passed by the Indian Banks’ Association (“IBA”) to its member banks. The Order instructed that banks should offer all the banking facilities including cheque book facility, ATM facility and locker facility to the visually challenged and also assist them in withdrawal of cash. This order has reiterated that there can be no denial of services just because there is an apprehension of risk in operating or using the facility; it said that a similar security threat exists for all members of the population.

As per the RBI notification, the banks are therefore bound to:
Ensure that all the banking facilities such as cheque books are offered to the visually impaired without any discrimination. These facilities should include third party cheques, ATM, net banking, locker, retail loan and credit card facilities.

Advise their branches to render all possible assistance to the visually impaired for availing the various banking facilities.

Circular on making ATMs accessible

The RBI had been receiving several suggestions to make branches and ATMs easily accessible to people with disabilities by providing ramps so that wheel chair users can access them and the height of the machine is also appropriate for them. It had also been receiving suggestions for installing speaking software and key pads with letters in Braille to facilitate use by persons with visual impairment. After considering these suggestions, the RBI passed a notification, directing the banks to implement such measures.

As per its Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008, RBI has directed all banks to provide:

Ramps to ATMs: Banks have to take necessary steps to provide all existing ATMs or future ATMs with ramps so that wheelchair users or persons with disabilities can easily access them and also make arrangements in such a way that the height of the ATM does not create an impediment in its use by a wheelchair user.
Ramps at bank entrances: Banks may also take appropriate steps including providing ramps at the entrance of the bank branches so that the persons with disabilities or wheelchair users can enter the bank branches and conduct business without much difficulty.
Accessible ATMs: Banks should make at least one third of new ATMs installed as talking ATMs with Braille keypads and place them strategically in consultation with other banks to ensure that at least one talking ATM with Braille keypad is generally available in each locality for catering to needs of visually impaired persons.
Information about the ATMs: Banks should also bring the locations of such talking ATMs to the notice of their disabled customers.

Circular on implementation of the guidelines

These guidelines were strongly reiterated as recently as September 5, 2012, where the RBI by its notification numbered DBOD.No. Leg.BC. 38/09.07.005/2012-13[20] highlighted the abovementioned circulars. It said that it had been brought to their notice by the Office of the Chief Commissioner for Persons with Disabilities that visually challenged persons are facing problems in availing banking facilities like internet banking.

Banks were advised under this notification to strictly adhere to instructions contained in the above circulars and extend all banking facilities to persons with blindness, low-vision and other disabilities.

Circular on guardianship certificates

The RBI, by its Master Circular DBOD.No.Leg.BC.9/ 09.07.006/ 2009-10[21]dated July 1, 2009 on Customer Service, directed banks to accept guardianship certificates issued by local level committees set up under the National Trust Act, enabling persons with disabilities like autism and cerebral palsy to open and operate accounts. Banks were advised to rely on the guardianship certificate issued either by the district court under the Mental Health Act or by the local level committees under the National Trust Act for the purposes of opening and operating bank accounts[22] by the legal guardians for people with disabilities that is covered under the Act. Banks were also advised to ensure that their branches give proper guidance so that the parents or relatives of the person with disability/ies do not face any difficulties in this regard. It has also directed that information about the opening of such bank accounts be displayed conspicuously, in both English as well as the regional language, in its circular RBI /2009-10/142.[23] This notification was in response to a Delhi High Court decision that directed banks to put up such information.

Banks are therefore directed to:

Accept guardianship certificates: Banks can accept certificates issued by local level committees set up under the National Trust Act or district court under the Mental Health Act, so that persons with disabilities like autism and cerebral palsy can open and operate accounts.
Provide assistance: Banks should ensure that their branches give proper guidance so that the parents or relatives of the person with disability/ies do not face any difficulties.
Display information: Banks should ensure that information about the opening of such bank accounts be displayed conspicuously, in both English as well as the regional language.

National Policy on Disability

The National Policy for Persons with Disabilities, which was published in 2006, recognizes the extent of problems faced by the disabled in India. The report also discusses the number of citizens who are affected by disability: “According to the Census 2001, there are 2.19 crore persons with disabilities in India who constitute 2.13 per cent of the total population. This includes persons with visual, hearing, speech, locomotor and mental disabilities. Seventy five per cent of persons with disabilities live in rural areas, 49 per cent of disabled population is literate and only 34 per cent are employed. The earlier emphasis on medical rehabilitation has now been replaced by an emphasis on social rehabilitation. There has been an increasing recognition of the abilities of persons with disabilities and emphasis on mainstreaming them in the society based on their capabilities.”[24] The policy endorses accessibility and says that a barrier-free environment enables people with disabilities to move about safely and freely, and use the facilities within the built environment. In the principle areas of intervention identified by the policy, it ensures that banking services are made barrier free and accessible.[25]

The National Policy is intended to inform the disability plan to be incorporated in the 11th Five Year plan,[26] which will have a timeline and funds for programmes which can be allotted through the Finance Commission.

Explaining Disabilities

There are many problems faced by people with disabilities when they consider banking and financial services. From the very beginning, banks are a complicated route to charter for people with disabilities. Banks often resort to complex schemes and pricing systems, which can be difficult to understand for people with cognitive disabilities.[27] Finding bank branches and ATMs in their neighbourhood which are disabled-friendly and can be accessible to them is another difficulty, especially in a place like India where finding information is often a problem. There might be problems with physical accessibility — lack of ramp which makes it impossible for a wheelchair-bound person to use a bank or uncomfortable height of an ATM which makes it unwieldy for a wheelchair-bound person to access it — which can extend to the virtual realm as well: if a bank’s website is not complying with the standards for web-accessibility (discussed below) and is difficult to use by people with disabilities, they will be unable to take recourse to internet banking, as well.

In many countries such as Australia[28] there is great reliance on phone banking, which can be especially helpful to blind customers, or on audio-based telephone devices, which can be used by deaf-blind or the deaf customers. However, neither technology is at present available in India; text-based alternatives or spoken prompts (TTY based telephone banking) are not used by any banks. It is therefore essential that if a customer is using the interactive voice response (“IVR”) system of a bank and speaking to a bank representative on the phone to get a transaction done that the communication be clear, precise and easy to follow — as anyone who has attempted phone banking in India would testify, that is certainly not the case.

Let us take a look at some specific disabilities and what banks can do to ensure accessibility to their customers:

Problems faced by the hearing impaired while banking

When a person who cannot hear goes to a bank, the first problem they face is the fact that unless they are proficient at lip reading, they will find it difficult to communicate with the bank officials or tellers even when undertaking simple tasks like withdrawing money or depositing cheques. An important point to remember is that most hearing impaired people are more familiar with sign language than with English, and so can get confused by the complicated language used by the banks in their brochures and information booklets. If a deaf customer is communicating with the bank official by writing out instructions, it could take a longer time than other customers and they might face problems with other customers.

Another problem that might occur is that error messages or other audio cues might not be picked up by customers who are using multimedia based banking services or ATM machines.[29] This problem is exacerbated when using customer care services for banks, which are usually available only on the phone. With a lack of technological options for the hearing impaired, they are unable to access the IVR systems, or interact with customer care executives, which make it difficult for them to avail of all banking service facilities.

What can banks do?

Training: Ensure that the bank staff is sensitised to the needs of the disabled and deaf customers, and know of a sign language translator who can be called if a customer requires it.
Ease of understanding: Make the instructions — both in the physical banks as well as in ATMs and websites — simple and precise, so they are easily understood. This will help all customers, not just those with disabilities.
Technical solutions: One solution available in some countries is using a phone-to-text machine or software that enables hearing impaired customers to use the phone banking and customer care services of a bank. For example, the Royal Bank of Scotland users can use a Typetalk or BT Textdirect service which will enable them to speak to an operator and so convey their messages.[30] If a bank feels that sufficient customers will benefit from such a technology, it should invest in it.
Sign language interpretation: A more low-tech solution is to offer interpretative services, where customers who need it can be assisted by someone who is proficient in sign language to help relay their point across to the bank.

Problems faced by the visually impaired while banking

Visually impaired customers can find it difficult to navigate and even reach their banks, if the path is not clear and if the building is not provided with enough ramps and clear entrances. Even understanding the terms and conditions of banks and their services are difficult to comprehend, because the language used to describe services and procedures is confusing and complicated. Often, a booklet with the terms and conditions is simply handed over with no concern for how the person is supposed to read them. Visually impaired people might also face problems in distinguishing details on cheques and other financial instruments which, unlike currency, do not have physically distinguishable marks on them.

Visually impaired customers often face a lot of problems while using ATMs, because the keys are not marked with recognisable lettering in Braille. Even when there is a token raised symbol on the middle key or Braille markings on the keypad for tactile recognition, there is still the problem that what is being displayed on the touchscreen, as well as the instructions on how to proceed with a transaction, are not capable of being communicated. Most ATMs in India are not equipped with an audio jack, and so can’t be used by blind customers who want to connect headphones and hear the display on the screen.

There is also the problem of signature mismatches, especially when it comes to opening accounts and signing cheques. Currently the bank’s solution is to not have the person with disability/ies sign the cheque, which is not a solution that works consistently, especially when a person with disabilities is running a company. There should be a separate process in place to facilitate issuance of cheques by the visually impaired.[31]

The first and most obvious problem with the visually impaired using net banking and other services on the internet is that they won’t be able to see the screen. Similarly, when they attempt to use the ATM machines, the screen cannot be read and the keyboard functions are often unclear. The problem is often accentuated for people with low vision, because the improper lighting, low contrast print and other glares make it difficult to make out what the screen says.[32] Some sites have a security requirement where users have to input CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) codes in order to validate their payment or to register for a particular service; using such security codes can be particularly problematic for blind customers.[33] Banks websites might have pop ups or automatic music playing, which makes it difficult for the visually impaired to use their screen readers. Another problem arises in the mobile applications (“apps”) that are used by various banks; the format is not supported by screen readers on smartphones, and so customers with disabilities can’t use the facility made available to others.

What can banks do?

Training: Sensitise the staff to the needs of blind customers, and ensure that there is a customer care executive who is present when a visually impaired customer needs assistance with a particular service.
Accessible formats: Printing out bank documents or statements in large size fonts, Braille or in audio script format if required is the first thing that banks can do to assist their visually impaired customers. Banks can also try to migrate towards accessible e-text or DAISY formats for their disabled customers.
Banking Guide: Coming out with a bank note guide to help identify the different bank notes and counterfeits, if any, is also important for visually impaired people who rely on their sense of touch. Similarly, an accessible format guide that takes you through the various steps that are involved in withdrawing cash or using an ATM would greatly assist blind customers who are using a new format or type of bank machine for the first time. At the same time, increasing the screen size and resolution of ATM screens would go a long way in improving access to the customers.
Templates: Banks can also be encouraged to come out with cheque book templates, so that blind users can familiarise themselves with using such bank documents and the process of writing cheques becomes easier for them.[34] Banks should also develop a better solution to the problem of visually impaired customer’s inability to sign cheques.
Open format statements: Banks should also ensure that when they provide customers with statements, they are made available in open formats, such as HTML or RTF, so that they can easily be read by screen readers.
Technical solutions: There are some alternatives to the CAPTCHA codes available, such as audio codes or maths questions. Some sites have the option of hearing the codes, instead of just seeing them. There are also human aided accessible CAPTCHA services (such as Solona), where the customer can send a screenshot of the screen to an aide. However, this has several security and privacy implications, and so is not an ideal solution. Multimedia on the websites of banks should be made optional, with a clear possibility of turning the music or animation off, so that users can use the screen reader without any problems.
Mobile apps: Banks should work with their technology partners to ensure that their mobile apps are accessible on all devices and can be used by customers using assistive technology.
Improved ATMs: Several banks around the world are switching to ATMs which give output in multiple formats, such as audio and large-font print,[35] making them more user friendly. There are several guidelines in effect in various jurisdictions which describe better design for ATMs, which takes into account the physical needs of disabled customers; newer ATMs which are set up should be asked to conform to such standards. While this is slowly starting to take place, more banks need to expand and improve their building structures keeping such guidelines and needs in mind. This has been discussed in the next section on ATM Guidelines.
Sensitisation: Special care should be taken to explain terms and conditions to visually impaired persons — there should be an effort to ensure that the person who is opening an account has understood the various terms and conditions and not just heard them.

Problems faced by those with physical disabilities while banking

In India, a major problem is the physical accessibility of banks, with hardly any buildings being equipped with ramps and elevators; even if the bank itself is made accessible via these architectural modifications, the area surrounding the bank, for example, the market place, might be difficult to reach for people in wheelchairs, ultimately making it very difficult for them to use banks.

People with physical disabilities might find controlling their limbs for prolonged periods to be a problem, and so would find it difficult to use not just the physical banking services, but also internet services which necessitate controlling a mouse for a long period of time.

What can banks do?

Build ramps: The most important step that needs to be taken by different banking institutions is ensuring that their ATMs and branches are accessible through a ramp, so that it is physically possible to reach from the road or other public area.
Elevators: Where possible, elevators should also be provided.
Special measures: Within the bank, there should be special provisions for people in wheelchairs or crutches, such as a designated queue and teller, so that they do not have to wait in queue for a long period of time.

Problems faced by those with cognitive disabilities while banking

People with cognitive disabilities might have lower attention spans and might have problems with understanding complicated bank procedures and requirements. If the steps involved in using an ATM or other physical transactions are not logical and simple, people with cognitive disabilities will be unable to handle them. As a lot of Indian banks are rather chaotic and the transactions lack a certain consistency, people with cognitive disabilities could face a lot of problems adjusting. People who have cognitive disabilities might also be relying on their guardians or parents to assist in operating their bank accounts, and legal and bureaucratic hurdles to doing so can be a big hassle.

The front staff at banks are often improperly trained and do not have a holistic understanding of how to deal with people with disabilities. It has also been observed that while banks can be helpful while opening accounts, they are not open-minded about granting loans to people with disabilities.[36]

Customers who are autistic have hand function issues which can cause their signatures not to match the ones on record, which again causes problems when it comes to opening accounts or signing cheques which ultimately bounce.

What can banks do?

Sensitisation: Sensitise the staff to the special needs of customers with cognitive disabilities.
Display of information: Information for guardians of such customers, on the requirements for opening bank accounts, should be prominently displayed in the branches of the bank (Refer to Section 4.3.4).
Uniformity in procedures: Banks should make uniform guidelines or procedures to be followed for each transaction, so that there is a certainty and regularity that eases the way for people with cognitive disabilities.
Clear language: Banks should also ensure that they use extremely simple and clear language in all their transactions as well as literature in order to mitigate confusion.[37]
Identity establishment: There need to be rules put in place to allow those who are unable to sign properly to establish identity in some other manner.

Guidelines on Banking Services and Technology

The previous section has looked at some of the problems being faced by people with disabilities when they access banking services in India. This section will look at some guidelines and best practices which are aimed at increasing the accessibility of services.

Mobile banking

There is the possibility of accessing a variety of financial services through mobile devices, which are termed as mobile banking or “m-banking”. This accessibility means that a lot of people with disabilities who live in rural areas, who have earlier not been able to access banks, can now do so using their mobile phones. Mobile banking also makes it much easier for customers with bank accounts to access their details and do transactions — for people with disabilities, this is a big step forward, as it means they do not have to endure the hassle and inconvenience of going to a bank, where they may not find the assistance that they need.

Currently, mobile banking is not that prevalent in India; less than one per cent of current bank customers are covered under the mobile banking services.[38]

However, the growth in mobile banking transactions has shown an increasing trend. For example, in the month of June 2012, 3.43 million transactions amounting to Rs. 3067.10 million were processed, as compared to 1.41 million transactions amounting to Rs. 984.66 million processed in June 2011 — an increase of about 143 per cent in volume and approximately 211 per cent in value terms.[39]

The Reserve Bank of India has passed some operating guidelines for mobile banking transactions.[40] These guidelines specify the technology and security standards, as well as the requirements for interoperability between operators, transaction limits and procedure for grievance redressal. They also tackle customer protection issues.

Banks should leverage the flexibility and utility of mobile banking in increasing access to their customers who have disabilities, as it would mean lesser expenses for both the banks as well as the customers.

Internet banking

Internet banking is increasingly popular with customers, due to its convenience and ease of use; it removes the necessity of physically going to a bank. Since physical banks are often difficult for people with disabilities to navigate, internet banking could provide the best solution (though there are several problems with this medium as well, as have been described in the previous chapter). However, banks can make their websites more accessible and follow the prescribed guidelines to ensure a better banking experience not just for their disabled customers, but for all customers.

The biggest obstacle that comes with developing net banking options which are accessible to all is the wide diversity in the people who are trying to access the banks’ websites, and it is here that universal design comes into play. “The goal of universal design is to have each web page accessible by all people, instead of providing separate web pages for people with disabilities. This requires, for example, for people who are blind, textual equivalents for all images, and reading order and structure compatible with screen reading; for people who are deaf, visual equivalents such as captions for all audio information; and for people with motor disabilities, means to navigate the page without fine motor control.”[41]

There are a set of standards in place for website accessibility. The Web Content Accessibility Guidelines (“WCAG”) 2.0 specify the manner in which the material on any website is to be perceivable, operable, understandable and robust.[42] Under these four stated principles of web content accessibility, twelve guidelines have been given, which give the web content developers a framework and set of objectives to understand the needs of the disabled. There are also levels of conformance that are defined for each guideline, and a list of sufficient and advisory techniques has also been given.[43]

The WCAG 2.0 Guidelines includes some basic steps, such as including text alternatives for all non-text objects, including descriptors or captioning for images, audio and animated sequences, and following a style sheet wherever possible, in order to maintain a consistent design. The guidelines deal with visibility and display (using contrasting colours for background and text; using relative sizing so that the text can be increased to upto 200 per cent), functionality (providing skip links such as “Back to Top”; ensuring that animation can be paused or switched off; ensuring keyboard as well as mouse functionality), and formatting (ensuring the text is not justified; setting the language attribute of each page; providing clear navigation mechanisms; ensuring that all mark up is validated and coded correctly), amongst others.[44]

The National Informatics Centre (NIC) has developed some guidelines for government websites, which contain best practices for accessibility in website design; these guidelines were released in 2009, and are mandated for governmental websites. The guidelines are classified into three categories: mandatory, advisory and voluntary; a compliance matrix has been provided for various departments and organisations to assess their compliance with the guidelines.[45] It is crucial that banks comply with these guidelines to ensure that a certain basic minimum standard at web accessibility is met for the banking customers across all websites.

Another dimension which is unique to India is that of regional language; for banking customers who are not comfortable with English, it is recommended that bank websites be provided in major regional languages as well. The best way to display regional fonts is to use Unicode (UTF-8). Banks should ensure that Unicode is used to display the fonts, as otherwise the fonts can become garbled and a person using a screen reader will not be able to access the written material at all.

A critical guideline to be followed is that visual information should also be coupled with audio information, and that frequency and volume of the audible cues should be capable of being configured and controlled by the user.[46]

Automated Teller Machines (ATMs)

The number of ATMs and their penetration in India is very low: 63 ATMs and 497 points of sale per million population,[47] and a number of regulatory and commercial requirements have led to their relative low (though increasing) use in India. RBI has recently passed guidelines on operating White Label ATMs[48] which effectively open up most of the acquiring part of the process to non-bank independent players.[49] This should ensure that there is a greater increase in the number and penetration of ATMs in India, which will be beneficial for people with disabilities only if the ATM-makers ensure that minimum guidelines for the disabled are met with.

Currently there are no guidelines in India on how to construct ATMs in accordance with the needs of people with disabilities. However, banks can take guidelines from other jurisdictions as their guide and look at how other countries have handled the issue of making ATMs more accessible. It is hoped that this lacuna in the policy will be filled soon.

The American Department of Justice recently notified a final ruling on the standards of accessibility relating to ATMs under the Americans with Disability Act (“ADA”). Such standards range from requirements that signs be in Braille, a voice guidance system, and input controls for blind users.[50] These standards took effect in March 2011, and had a March 2012 compliance date. All ATM owners are to comply with these guidelines when constructing or altering ATMs.

Some salient features of these guidelines are:

Height and reach: It is mandated that the ATM’s reach should be between 15 and 48 inches. Further, the graphic area where the touch commands are input needs to be lowered to the desired height.
The input device should be tactile, and so the surface of the keys should be different from the base and this should be apparent by touch. The keypad should also be arranged in a standard 12-key ascending or descending layout, as seen in telephones or computers.
ATMs must be equipped with both voice guidance systems as well as Braille language signage. This would mean adding a headphone jack to the machine, so the audio is heard only by the user and thus ensuring his privacy.
The display in the ATM needs to be clear; from an observation point 40 inches above the floor in front of the machine, the letters should appear in a sans serif font, with a minimum height of 3/16 inches, in a colour contrasting to the background.
There is also a requirement of equal services, which means that all services offered at any location through a bank’s ATM must also be provided by an “accessible” ATM in the same location. For this purpose, each installation is to be considered as a separate location.

The Indian Banks’ Association (IBA) has issued a Standards document on Accessible ATMs for customers with disabilities, and has also released a work flow document to be followed by various banks. The IBA Standards documents states that:

“The fundamental principle of an Accessible ATM for development, testing and implementation purposes is to ensure a machine which enable the user to complete all transactions successfully with a blank screen simply through voice guidance for totally blind users, permit independent use through clear screen data for low vision / partially sighted users and effective physical access for wheel chair users.”

The document specifies different accessibility measures to be taken for each level of accessibility (for example: completely blind users and users with partial sight), with details about the size and measurement of various features that need to be incorporated. It also includes a workflow to be incorporated into the Speaking ATMs for the effective use by people with disabilities.

Currency

For currency to be most effective as a means of payment, all users should have barrier-free access. The ability to conduct financial transactions using bank notes is crucial to independent living.[52] Yet this can pose significant challenges for individuals who are blind or partially sighted.

Physical currency (both notes and coins) are confusing and often cannot be distinguished from each other by merely feeling them. There is a great similarity between the hundred, five hundred and thousand rupee notes, as well as in the coins which are now completely confusing. Notes should also be discernible to the colour blind, which in their current form is not always possible. Various representations have been made to the Government of India on this regard and the change required is only a small one, though no changes have so far been forthcoming.

India can learn from the example of other countries which have experimented in the past with introducing currency which is friendlier to people with disabilities. Whether it is the printing of differently coloured notes, or the development of “raised-texture tactile features,”[53] there are several alterations that can be made to the currency. In India, the bank notes come with raised texture shapes to help the visually impaired to identify the different notes, and also come in different colours, though further improvements can be made. This problem is exacerbated in the coins — earlier, there was a differentiation in shape between them, but the newly minted coins of denominations Rs. 1, Rs. 2 and Rs. 5 are all very similar, and differentiating between them is a big problem.

In countries such as Canada, development of bank notes is based on a “continuous process that relies on scientific and empirical research, together with direct feedback from bank note user groups and experts. The bank consults Canadians living with blindness and low vision, as well as their representative organizations and vision experts, to identify the needs of this community and to explore potential solutions.”[54] It is this sort of consultative process that needs to be incorporated in India as well.

Telephone Banking

Telephone banking is in its nascence in India and not all banks provide it. Furthermore, there are no guidelines in place to govern how telephone banking would take place. For people with disabilities, telephone banking could be very useful, if the proper tools are made available to them. Banks can look at the draft guidelines of other countries (refer to section 8 of the Report) which have provisions for phone banking to see what kind of procedure they should follow.

Converting to Accessibility in India

Making banking accessible is not just in the commercial interest of the bank but is also in line with its commitments under various legislation and international conventions. In India, this has even been acknowledged by the RBI, which has issued a notification[55] suggesting that at least one-third of the new ATMs of all banks must be accessible.[56] Dinesh Kaushal has studied[57] some examples, such as the Punjab National Bank, which has set up some talking ATMs in Jaipur, or the State Bank of India which in 2010 announced plans of installing 7000 talking ATMs, but there is no news on the status of this goal. Currently the bare minimum target set by RBI is also not being met.

Subsequent to the RBI notifications, some positive developments have started taking place. The Union Bank of India has indicated that it will deploy over 100 Voice Guided ATMs — which not only allows access to visually impaired people but also people with physical disabilities through ramps for wheel chair access.[58]

Half of these ATMs are to be put up in the banks, and the other half in passport offices. The ‘Talking ATM’ is designed as per Access for All (AFA) standards and comprise of accessible key pads, voice-guidance technology, Braille stickers and multi-lingual capability. When a visually challenged person attaches his headphone set to this ATM, he can hear the instruction which enables him to fill-in the required data using the numeric keypad. Apart from reading aloud screen messages, the machine provides complete orientation making it easy for the customer to use the machine. An important security feature of this ATM is that it provides the person an option to blank out the screen as a safety mechanism to avoid shoulder surfing by any bystander trying to access customer data during the transaction.[59] The bank recently completed setting up the 100th such ATM in the building of the National Association for the Blind.

The NCR Corporation India, which has a 47.5 per cent share in the country’s ATM business, has stated that it will install 50 ‘talking’ ATMs in various passport offices.[60] The company set up India’s first talking ATM in Ahmedabad for the visually impaired under the Union Bank of India initiative described above. Importantly, the managing director of the ATM company stated that while the hardware of the ATMs remains the same, the software customisations depend on the specific needs. Banks do not need to change their entire fleet of ATMs for installation of new solutions.[61]

One concern that arises when we consider questions of accessibility is: what would be the cost of altering the present technology and infrastructure? If the cost of making banking accessible is too prohibitive, it would not be in the interests of the banks to do so.

“A talking ATM is the regular ATM with an additional module that allows a blind person to get the information in audio format. A talking ATM could be configured so that when a user plugs in a headphone in the audio jack, the ATM would start talking to the person with audio messages…Installing talking ATM technology is not very expensive. It might range anywhere between Rs. 25,000 and Rs. 50,000.”[62]

There needs to be an evaluation of the present ATMs to see if merely upgrading the software would suffice in converting them to speaking ATMs — if this is the case, it can be done so with the help of the manufacturer at a low cost. The evaluation would also help the banks identify those machines which can be upgraded by the addition of some simple technology and hardware, while the others could be marked for eventual replacement. At the same time, the new machines that are set up by the banks should be audio-enabled; this should not be difficult as “all new ATM installations are audio enabled, as all major ATM manufacturers now produce talking ATMs including Triton, NCR, Wincor-Nixdorf, Diebold, and Fujitsu.”[63]

Under the Americans with Disability Act, the determination of when an undue burden is placed on an establishment which has to make its services accessible is to be determined on a case by case basis, and would be considered keeping in mind factors such as the nature and cost of the upgrades, the availability of alternatives and the resources present with the financial institution in question.[64] Such a system should be incorporated in India as well, where the ability of the bank is considered when seeing the efforts it needs to make when converting its services to make them more accessible.

Union Bank of India’s Accessible and Talking ATM has brought in many initiatives for the first time, like the use of bilingual Indian accent text-to-speech (TTS) voices in English and Hindi, accessible infrastructure for the physically disabled and complete voice guidance support for ATM operation.[65] These should set the benchmark for other banks who want to improve the accessibility of their services as per the guidelines set forth by RBI.

Case studies and Guidelines in Other Countries

Looking at the guidelines that are present in other countries can be helpful in determining how banks in India should go about improving their services. The following countries have specific provisions in place which regulate or instruct how banks should handle their disabled customers.

New Zealand

The New Zealand Banker’s Association published a set of Voluntary Guidelines to meet the needs of older and disabled customers, which aim to improve access to banking services for such customers.[66] The guidelines recognise the increasing importance of older and disabled customers to banks as well as the importance of meeting their needs and demands. The guidelines direct the member banks to give training to the staff in order to better help the disabled customers, as well as to have specific procedures in place in case financial irregularities or abuse occur in bank accounts of people with disabilities. There are directions on improving physical accessibility (such as providing for low tables, ramps in ATMs, queuing aisles wide enough for wheelchairs and so on), as well as giving specific customer care help to those who need it, such as consulting the needs of the disabled when developing new services, having a provision for a reduction in fee if some customers are unable to use certain features, and having a provision for personal banking in special cases at no additional cost.

There are also specific provisions in the Guidelines for things such as ATM construction. Section 5.9 of the Guidelines specifies the factors to be kept in mind while designing ATMs: large screens, audible output, tactile differentiation in the keys, easy prompts in clear language and so on.[67] Section 5.10 talks about improving the accessibility of online banking and how bank websites should be designed, and recommends the use of international W3C web accessibility best practice standard, the accessibility-related New Zealand e-government web standards.[68] Finally, the Guidelines also talk about basics, such as clear and large font prints in their literature, and providing information in several formats (including Braille, DVD, and audio) wherever possible, to facilitate bank use by people with disabilities.[69]

Australia

The Disability Discrimination Act, 1992 (“DDA”) makes it unlawful to discriminate against a person on the grounds of a disability.[70] The objects of the DDA include eliminating, as far as possible, discrimination against people with disabilities and promoting recognition and acceptance within the community that people with disabilities have the same fundamental rights as the rest of the community. The law is administered by the Human Rights and Equal Opportunity Commission and sets out specific areas in which it is unlawful to discriminate. These areas include accommodation, employment, access to premises, and the provision of goods, services[71] and facilities. The HREOC administers the legislation, which includes complaints handling, public inquiries, policy development and education and training. The Commission has supported the development of several voluntary guidelines that determine accessibility in the sphere of banking.

The Australian Bankers’ Association (“ABA”) has worked with the community to produce voluntary Industry Standards in 2002 which aim to improve the accessibility of electronic banking. These standards cover a range of areas: ATMs, Electronic Funds Transfer at the Point of Sale, Automated Phone Banking and Internet banking.[72]

The voluntary standards for ATMs[73] cover a broad range of topics, including their access and location, their operation, the method of swiping and removing the cards, the display, the keypad, the output, security and privacy for the users, and finally, installation and operating instructions. There is a checklist provided with the recommended detailed standards for each of the above areas.

Electronic Funds Transfer at Point of Sale[74] occurs when funds are directly transferred from a cardholder's bank account to the retailer, when the cardholder's magnetic stripe card is swiped in an EFTPOS terminal. Cardholder authentication occurs by signature or Personal Identification Number (PIN). These standards cover areas such as access and location of the EFTPOS terminals, process of swiping, inserting or removing the card, operating instructions, display, keypad and output options, amongst others. A helpful checklist has been provided for EFTPOS deployers to assess whether their machines are disabled-friendly.

The guidelines on phone banking[75]

deal with financial services which are available to the customer via the telephone, that can be used by the customer without having to converse with an employee of the financial institution. The guidelines look at certain design principles, best practices for input and navigation, output, documentation, the role of TTY Communications and Relay Operators, and dealing with timeouts and errors. Like with the other standards, a checklist with the best practices as per the guidelines has been provided.

The standards on internet banking[76]

looks at various aspects of financial transactions taking place on the internet, and prescribe guidelines for design and implementation (for example: compliance with the WCAG1.0 standards), feedback and testing of accessibility, compatibility, enhanced usability (in areas such as navigation, registration, login, information redundancy and so on), consistency and user support. A specification checklist is also provided, so that owners can comfortably see whether their site is compliant with the guidelines or not.

There is an action plan for the above four set of guidelines, to check their implementation and to identify problems and barriers that may arise in the future.[77] Though these guidelines are voluntary, it is worthwhile to consider the example of such a detailed action plan, as implementation of any sort of guidelines will only become more efficient if something like this is followed.

The Australian Banker’s Association has also come up with a set of Guiding Principles for Accessible Authentication, which recognizes that “accessibility issues need to be considered in the deployment of authentication technologies, to ensure that people with disabilities and older people are not disadvantaged… The purpose of the Guiding Principles is to provide a framework for financial institutions to help reach a workable balance between security requirements, commercial strategies and equitable access to banking products and services.”[78] The Principles aim to follow certain universal design principles, of equitable and flexible use, minimal effort, simple and intuitive design, amongst others. They are as follows:[79]

Accessibility of authentication technologies: Financial institutions should ensure that authentication technologies are accessible to all customers, or where this is not possible, a human-based alternative authentication system needs to provide equivalent amenity and convenience.
Customer convenience: All customers should be able to undertake their personal and business financial activities conveniently and safely.
Authentication planning: Financial institutions should consider the accessibility needs of customers with disabilities and older customers as part of authentication technology planning.
Authentication testing: Financial institutions should consult customers with disabilities and older customers as part of planning and testing accessibility of authentication technologies.
Registration, login and transaction procedures: Financial institutions should ensure that registration; login and transaction procedures are as accessible as possible to all customers.
Messages and error recovery: Financial institutions should ensure that online messages are unambiguous and written in “plain English” and that error recovery processes are efficient and accessible.
Staff and customer training: Financial institutions should provide relevant customer support staff with appropriate disability awareness training so they are aware of the needs of customers with disabilities and older customers. In addition, financial institutions should provide customers with information and training in the use of available authentication technologies.
Raising staff, business and customer awareness: Financial institutions should develop a strategy for enabling relevant management and staff awareness of these Guiding Principles. In addition, financial institutions should promote the availability of alternative accessible authentication technologies with their customers.
Confidentiality of customer information: Financial institutions must ensure the confidentiality of information of customers with disabilities and older customers.

United States of America

The 2010 Standards under the ADA have set out detailed requirements to make ATMs accessible, as was discussed in the previous section of the paper. These elements are considered by the Department of Justice to be Auxiliary Aids and Services (and not structural elements) and the safe harbour provision does not apply to them.[80]

Though American ATMs have been equipped with text to speech functions and have been subject to height and space requirements for many years, the new rules provide for additional security and instructional features for disabled customers.[81]

All the ATMs which come under the scope of the ruling will have to be speech enabled; further, there are specifications as to the height requirement (the machine should be between 15 and 48 inches in height). There is a requirement that the input area be not just touchscreen, and it should be tactilely discernible from the surrounding surface; the keypad should be arranged in a manner that is common and easy to remember. Instructions about the use of the ATMs should be given in Braille and equal services should be offered to all customers, irrespective of their disabilities.

Subsequent to the passing of the ruling, the American Bankers’ Association recommended that banks be aware of the legal requirements under the Americans with Disabilities Act; ABA advocated that banks make a careful audit of their existing machines, and compare them to the standards to which they need to conform. In case the machines need to be upgraded, the machine manufacturers would have to be contacted in order to make alterations, if necessary.

Canada

Canada has issued standards for “self-service interactive devices”,[82] the umbrella term under which ATMs would fall, the purpose of which is to specify minimum accessibility and usability requirements for self-service interactive devices intended for public use. The standard specifies accessibility requirements for automated banking machines (ABMs) — both stand-alone and wall mounted — and ABM sites. There are specifications which give the various minimum dimensions that must be conformed to when constructing such self-service interactive devices. However, the standards do not look at the technological aspect, specifically excluding it from their purview and giving that responsibility to the relevant authority.[83] It is interesting to note that the steering committee that ultimately led to the adoption of the standards was pulled together by the Canadian Banker’s Association, and the committee included representatives from the major Canadian banks.[84] The committee recommended that there be a mandatory requirement for audible instructions and the provision for attaching headphones to an automated banking machine; it would be the duty of the financial institution to provide the headsets to the disabled customers, along with a list of machines where they could be used. The committee also looked into the issue of the cost of making the machines and other areas more accessible, and though they were waiting for more conclusive research, they were hesitant about the prohibitive cost of major redesigns.[85]

Netherlands

In 2007, the Dutch National Forum on the Payment System produced a document in English on "Guidelines for user-friendly payment terminals". These guidelines include advice on making payment terminals accessible and easy to use for people with disabilities and older people.[86] The guidelines describe certain standardised elements of the PIN payment procedure, the user interface and advocates practical values for the same.[87] The document then goes on to specify important design principles which must be kept in mind while considering the accessibility of payment gateways and banks; the guideline is designed in such a way that if the design principles are to be kept in mind, the subsequent ergonomic principles which have been described will be easy to meet.[88]

Suggestions and Recommendations

The report illustrates that though banks are mandated to ensure that there is accessibility in banking services in India, there is still a lot that needs to be done. There are several measures that can be taken up by banks, which will not be costly and which will be especially rewarding for customers with disabilities:

Compliance with RBI Guidelines: Banks should ensure a basic minimum compliance with the guidelines set forth by RBI for increasing access to banking services as described in Section 4.3 of the Report.
Compliance with International norms: Banks also need to ensure a basic minimum compliance with international norms, such as the WCAG 2.0 standards for websites, so that people with disabilities can access the bank websites with ease.
Physical Accessibility: Banks need to ensure that as far as possible, there is at least physical accessibility to their branches — which would include building ramps, having wider lifts, and so on. Branches should, even if they cannot be located on the ground floor, at least make reasonable accommodations for the disabled, such as having a person who can assist them up to the branch or come down to meet them. Branches should be organised in an easily navigable manner and there should always be a plan for assistance in place — interpreters, special staff to assist with filling out of forms, physical assistance, and easily available information in the form of maps, diagrams, bold text explanations, etc. Banks should also focus more on creating avenues for disabled customers to use their services. This would include building usable and user-friendly voice systems, which is currently needed.[89]
Technical Solutions: Today there are many technological solutions to overcome some of the barriers faced by the visually challenged in the area of banking. Finger print identification technology[90] can be effectively explored to allow the use of thumb impressions while operating bank accounts.[91] For example, the XRCVC is in the process of developing a 'thumb print recognition software named as "e-Signs" with the help of CMC Ltd. (a TATA Enterprise) which can be applied across the banking system in partnership with the RBI to process cheques.[92] Most manufacturers now have accessible ATM models and banks must ensure that new ATMs have these models installed, and that old ATMs are retrofitted to become accessible. Banks should also work with their technology departments to ensure that their mobile apps are accessible on screen reader and other assistive technology software.

Promote the growth of banking services for people with disabilities: State and national governments should encourage opening of bank accounts by the disabled so that any funds or scholarships can be directly transferred into their account as opposed to being given to organisations which may not transfer it to the beneficiaries — this would help curb malpractices. Information on how people with disabilities can open an account — whether joint or single — and the formalities they need to fulfil should be made easily and readily available. This will encourage more people to open accounts for/with the disabled.
Adopt accessible formats for disabled customers: Banks should publish instruction manuals for ATMs as well as banking procedures in accessible formats such as Braille and DAISY. The banks can then take help of various volunteer organisations in producing and distributing the books to the relevant segments of the population. Such materials should also be made available for download, free of cost, on the bank’s website.
Training and sensitisation: Banks should not simply train and sensitise their employees and increase awareness of the various kinds of disability and the services to be provided to the disabled, but actively solicit those with special needs and make it clear that they "understand their needs" and welcome their business. Banks need to consider whether it makes sense to have separate or specially prepared paperwork for the disabled to fill out if the regular forms are difficult to read or understand.
Preferential Treatment: The Ministry of Finance should push for preferential treatment of all persons with disabilities along the same lines as the special rates of interest provided to the elderly. Public sector banks like the State Bank of India have a massive network and such visible and actively advertised preferential treatment will spread awareness not only at the bank level but in society as well. This will really encourage family members of the disabled to help them set up bank accounts and will foster independence.
“Know Your Customer” (KYC) procedures undertaken by banks should be clarified and made simpler — a one-time verification should take place rather than repeated calls, visits, questions, clarifications and summons to the office or branch.
Bank managers and staff should be proactive and watchful enough to monitor and check for abuse of power by those who are 'assisting' or administering the property and money of the disabled, who are even more susceptible to fraud than the average account holder, and therefore should be provided with stronger anti-fraud/theft services, such as more frequent SMS or email alerts for transactions.

The most important aspect[93] that financial service providers need to understand is that accessibility— goes much beyond merely providing ramps and the financial service providers do not currently understand the variety of disabilities and the issues which are tied to each kind of disability. Consider ATMs — the way they are currently designed, the machines are too high for users who are in a wheelchair and the doors themselves are inaccessible to the orthopedically challenged; ATMs have neither voice support nor compatible software for the visually challenged. Thus, a basic and fundamental change in the way banks are catering to customers’ needs to take place.

Financial service providers should be more encouraging and should engage in outreach to make it easier and more attractive for those with less capability to open and operate accounts with their parents or guardians. Financial independence and control should be offered and facilitated to the maximum extent possible.

Accessibility should not be treated as a corporate social responsibility measure by the large banks and financial corporations, but as a responsibility to be fulfilled regardless of anything else. Further, public sector banks have the biggest responsibility to implement these measures — while they employ people with disabilities because they have a reservation [94] for them, their services are not accessible to their own employees! There needs to be an effort made to ensure that the internal banking software which is used is accessible for people with disabilities and can be accessed by them using the appropriate assistive technology like screen readers.

Financial service providers should tailor accessibility solutions to address each kind of disability and the range of problems faced by the persons affected by them; they should look at best practices from around the world and implement solutions on their own steam instead of minimum compliance with the government or RBI requirements. Ultimately, making financial services more accessible will only mean that their customer base will grow. Change needs to be top-down — rules and regulations first, then training, sensitisation, and then infrastructure. Schemes and offers should be put in place to attract the disabled as customers, assure them of good and competent service without discrimination, and incentives to invest or save (by offering special schemes such as those which currently exist for women and the elderly).

Building such systems would involve learning more about the customers and their particular situations and needs, and banks can take the help of various organisations that work with the disabled in order to get a better understanding of what they need to deliver. While there are some voluntary standards that can be used as a guide,[95] the most important aspect is to keep the basics in mind: simple and clear language, audible scripts, easy and non-confusing navigation and instructions and the ability to speak to someone in case of an error; these are all elements that will go a long way in ensuring that disabled customers are more equipped to use the financial services offered by a bank.

It would be helpful if there was a monitoring or evaluating mechanism to see how far banks are complying with the standards or guidelines that have been set forth before them. There needs to be a comparative study about how far, for example, the bank websites are compliant with the WCAG Guidelines on Web Accessibility or how easy it is for people with disabilities to access the bank counters and ATMs in different branches. Such a study would give good empirical evidence and serve as the starting point for improvement on the current scenario.[96]

In the light of the above, some specific suggestions/ recommendations are made to the Department of Banking Operations in order to make banking more inclusive for persons with disabilities and senior citizens as under:

The department may consider coming out with a policy/ Code requiring all banks to make their services accessible to persons with disabilities. The Policy/ Code may also identify good practices to be followed by banks with respect to areas such as websites, ATMs, mobile and phone banking services, website accessibility and customer care.
The Department may require RBI to stringently enforce its notification regarding accessibility of ATMs
The Department may ensure that accessibility be incorporated as a key strategy in all future policies and programmes planned by the Department and is also incorporated in any existing policy which is executed by the department.
The Department may involve persons with disabilities in executing its accessibility strategy and identify goals/ targets to be achieved over the next 5 years in terms of making banking services accessible in India.

Bibliography

“Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm.
“Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers”, Mary Theofranos and Janice Redish, available at http://redish.net/content/papers/interactions.html.
“The Banking Experience: How to Make Financial Services Accessible for Blind and Partially Sighted People”, RNIB’s Handbook of Good Practices and Standards, at http://www.rnib.org.uk/aboutus/Research/reports/2012/Banking_Experience_CP.pdf.
“Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm.
ABA Guiding Principles for Accessible Authentication, available at http://www.bankers.asn.au/ArticleDocuments/177/ABA-Guiding_Principles_for_Accessible_Authentication.doc.aspx
John Gill, “The Markets for the Adaptation of Self Service Terminals to be Accessible by People with Disabilities”, available at http://europa.eu/information_society/activities/einclusion/docs/worshop_atm/atm_markets_report.doc
Carolyn Samuel, “Making Bank Notes Accessible for Canadians Living with Blindness or Low Vision”, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

Glossary of Terms

ABA - Australian Bankers’ Association
ABM - Automated Banking Machines
ADA - Americans with Disability Act
AFA - Access for All
BRA - Banking Regulation Act
BT - British Telecom
CAPTCHA - Completely Automated Public Turing test to tell Computers and Humans Apart
DDA - The Disability Discrimination Act (Australia)
EFTPOS - Electronic Funds Transfer at Point of Sale
HREOC - Human Rights and Equal Opportunity Commission
HTML - Hyper Text Markup Language
IBA - Indian Banks’ Association
IVR - Interactive Voice Response
NIC - National Informatics Centre
PIN - Personal Identification Number
PWD - People with Disabilities
PWDA - The People with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995
RBI - Reserve Bank of India
RTF - Rich Text Format
TTS - Text to Speech
UNCRPD - United Nations Convention on Persons with Disabilities
WCAG - Web Content Accessibility Guidelines
XRCVC - Xavier’s Resource Centre for the Visually Challenged

Annexure 1 – Disability and Accommodations

Disability	Branch Banking	Phone Banking	Internet Banking	Payment Terminals and Kiosks	Mobile Banking
Physical Disability	Bank branches are inaccessible to people using wheelchairs, as they are not provided with ramps, and often have steps at the entrance The queuing and counter system in place is not friendly for customers with disabilities; desks are not always at a height that can be accessed by someone in a wheelchair The staff is not sensitised to the needs of customers with physical disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Construct ramps and walkways so that buildings are accessible by wheelchairs Ensure that the bank layout is accessible and as uniform as possible, ensuring ease of access for customers with disabilities		Using websites which are not accessible could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: Ensure websites are compatible with assistive technologies, such as alternate input devices. Standards such as the WCAG should be followed	ATM entrances are not accessible for people with wheelchairs as they are not provided with ramps ATMs are often too high, and cannot be accessed by someone who is sitting in a wheelchair Using keypads could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: ATMs should be provided with ramps (with the appropriate slope) that can be accessed by customers in a wheelchair ATMs should be at the appropriate height and should be designed keeping in mind the needs of people in wheelchairs	Using phone apps could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: Mobile apps should have a clean interface, which is not problematic to use and which can be controlled by voice commands
Visual Disability	Branches are not laid out in a uniform manner, and are difficult to navigate for someone who can’t see The signage is not done in raised texture maps, and so can’t be accessed by someone who can’t see Coinage in India is not disabled-friendly, with the coin sizes being very similar to each other and difficult to demarcate Bank literature is not available in large print or Braille formats and so can’t be read by people with low or no vision Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Textured maps and signage should be made readily available at branch locations The branch layout should be simplified so that someone with a visual disability is not at a disadvantage In case the customer desires, bank literature, statements and other documents should be made available in alternate formats (eg: large print, Braille, PDF)		Websites are often not accessible using assistive technologies like screen readers, and are not navigable using non-traditional input devices Suggested Solution: Websites need to be made accessible and should comply with the Web Content Accessibility Guidelines (WCAG) which clearly specify how best to make the web interface usable for people with disabilities	There aren’t many speaking ATMs with audio jacks which can be used by people who can’t use the touchscreen The number pad display is not uniform amongst various banks, and so can be problematic for people relying on tactile memory Suggested Solution: Banks should introduce more speaking ATMs, which have an audio jack that can be plugged into a listening device, which helps a customer with visual disability use an ATM	Mobile banking apps are not accessible using phone screen reading software Suggested Solution: Phone apps need to be made accessible and should comply with the W3C Guidelines which specify how best to make the mobile interface usable for people with disabilities
Hearing Disability	Branch officials have not been sensitised to the requirements of someone who is hearing impaired, who might require them to write down their statements Sign language interpreters are not on call to help translate in case a person with disability needs them Alert and announcements in banks are usually based on sound notifications, and so can often be missed by customers with hearing disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Designated branches should have a sign language interpreter on call for assistance of customers with hearing disabilities Notifications and announcements, such as at a teller, should be accompanied by a visual alert as well (eg: a blinking light, or a number flashing on a screen)	There is great reliance on spoken directions and no option for a deaf customer to have a conversation about phone banking with their bank No provision for options such as text relay that can be used by deaf customers to do banking transactions The options on an automated VRS system at a bank’s call centre are often not clear and are incomprehensible Suggested Solution: Banks should attempt to introduce text relay services, which can be used by deaf customers to communicate with bank officials via the phone The VRS system should be in clear, understandable and audible tones for the ease of customers		Alerts and notifications in an ATM are usually in the form of a loud noise or a beep, which will be missed by a person with hearing disability Suggested Solution: ATMs should have a light which flashes in case of a notification, which will come to the attention of the user
Cognitive Disability	Bank literature and documents are complicated and the language is not easy to comprehend; this could be a problem for someone with a learning disability Banks have a bias against someone with a learning disability and despite rules against this, are reluctant to open account for customers with cognitive disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Bank documents, scheme information and so on should be in clear, easy to understand language	The options on an automated VRS system at a bank’s call centre are often not clear and are incomprehensible Suggested Solution: The VRS system should be in clear, understandable and audible tones for the ease of customers

Annexure 2 – Banking and Accessibility Guidelines

Area of Banking	Guidelines/Recommendations
Mobile banking	Web Accessibility Initiatives international guidelines on mobile accessibility: http://www.w3.org/WAI/mobile/
Internet banking	The Web Content Accessibility Guidelines lay down the principles for making websites more accessible for people with disabilities: http://www.w3.org/TR/WCAG/ Australian Industry Standards for Electronic Banking: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking- Royal National Institute for the Blind’s Good Practices and Standards for Electronic Banking: www.rnib.org.uk/aboutus/Research/reports/2012/Banking_Experience_CP.pdf
ATMs and payment kiosks	Americans with Disabilities Act ATM Standards, 2010: www.firstdata.com/downloads/thought-leadership/atm_ada_accessibility.pdf Australian Industry Standards for ATMs: www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/ATM-Standard Canadian Guidelines on Self Service Interactive Devices: A summary is available at “Standard B651.1-09”, sourced from http://hub.eaccessplus.eu/wiki/Canadian_standard_for_accessible_design_for_automated_banking_machines Dutch Guidelines on Payment Terminals: http://hub.eaccessplus.eu/uploads/a/a1/Dutch_Guidelines_on_payment_systems.pdf
Phone Banking	Australian Industry Standards for Automated Phone Banking: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Automated-Telephone-Banking-Standard
Branch Banking	New Zealand Banker’s Association Voluntary Guidelines on Meeting Needs of Older and Disabled Customers: http://www.nzba.org.nz/banking-standards/code-of-banking-practice/voluntary-guidelines-to-assist-banks-to-meet-the-needs-of-older-and-disabled-customers/

[1]. Data taken from http://www.disabilityindia.com/html/facts.html.

[2]. “NCR Corp to set up 50 Talking ATMs in Post Offices”, available at http://lflegal.com/2012/09/ncr-india/.

[3]. More data on disability can be seen at the World Bank Country Profile on Disability for India, available at http://siteresources.worldbank.org/DISABILITY/Resources/Regions/South%20Asia/JICA_India.pdf.

[4]. Full text available at http://www.un.org/disabilities/default.asp?id=259.

[5]. Full text available at http://www8.cao.go.jp/shougai/english/biwako/contents.html.

[6]. See generally: “Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers”, Mary Theofranos and Janice Redish, available at http://redish.net/content/papers/interactions.html, last viewed on July 26.

[7]. Article 14: Equality before law - The State shall not deny to any person equality before the law or the equal protection of the laws within the territory of India (Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth).

[8]. Article 15. Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth
(1) The State shall not discriminate against any citizen on grounds only of religion, race, caste, sex, place of birth or any of them
(2) No citizen shall, on grounds only of religion, race, caste, sex, place of birth or any of them, be subject to any disability, liability, restriction or condition with regard to
(a) access to shops, public restaurants, hotels and palaces of public entertainment; or
(b) the use of wells, tanks, bathing ghats, roads and places of public resort maintained wholly or partly out of State funds or dedicated to the use of the general public

[9]. Article 253: Legislation for giving effect to international agreements - Notwithstanding anything in the foregoing provisions of this Chapter, Parliament has power to make any law for the whole or any part of the territory of India for implementing any treaty, agreement or convention with any other country or countries or any decision made at any international conference, association or other body.

[10]. For more details on the legislation, along with the full text, refer to http://socialjustice.nic.in/policiesacts3.php.

[11]. See generally: www.accessability.co.in/access/files/Accessibility-in-India-Issues-Status-Way-Forward.pps.

[12]. “Bank loses accessibility case”, available at http://www.fm-world.co.uk/news/fm-industry-news/bank-loses-accessibility-case/.

[13]. Singh, A. & Nizamie, S.H. (2004) Disability: the concept and related Indian legislations. Mental Health Reviews, accessed from http://www.psyplexus.com/mhr/disability_india.html on September 11, 2012.

[14]. Id.

[15]. Id.

[16]. Full text of the legislation is available at The Banking Regulation Act, 1949, http://indiankanoon.org/doc/1129081/

[17]. Section 35A: Power of the Reserve Bank to give directions-
(1) Where the Reserve Bank is satisfied that-
(a) in the public interest; or
(aa)in the interest of banking policy; or
(b) to prevent the affairs of any banking company being conducted in a manner detrimental to the interests of the depositors or in a manner prejudicial to the interests of the banking company; or
(c) to secure the proper management of any banking company generally; it is necessary to issue directions to banking companies generally or to any banking company in particular, it may, from time to time, issue such directions as it deems fit, and the banking companies or the banking company, as the case may be, shall be bound to comply with such directions.
(2) The Reserve Bank may, on representation made to it or on its own motion, modify or cancel any direction issued under sub- section (1), and in so modifying or cancelling any direction may impose such conditions as it thinks fit, subject to which the modification or cancellation shall have effect.

[18]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=4226&Mode=0

[19]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=4923&Mode=0

[20]. Available at http://www.rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=7548

[21]. Available at http://rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=5071.

[22]. “Banking Made Easier for People with Disabilities”, available at http://www.autism-india.org/india_legal.html.

[23]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5248.

[24]. National Policy for Persons with Disability, available at http://www.socialjustice.nic.in/nppde.php?format=print.

[25]. Principle Areas of Intervention VI (x): “Banking system will be encouraged to meet the needs to the persons with disabilities”, Id.

[26]. See generally: Discussion on disability in the Mid Term Appraisal of the Eleventh Five Year Plan, Page 185, available at http://planningcommission.nic.in/plans/mta/11th_mta/chapterwise/Comp_mta11th.pdf.

[27]. Tim Noonan, “Acceptable E-commerce in Australia: A Discussion Paper about the Effects of Electronic Commerce Developments on People With Disabilities”, available at http://www.timnoonan.com.au/ecrep10.htm

[28]. Id.

[29]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[30]. See generally: Accessibility at the RBS, available at http://www.bankofscotland.co.uk/accessibility/hearing-impaired/, last viewed on July 20.

[31]. In conversation with Mr. George Abraham, CEO, SCORE Foundation. Ms. Radhika Alkazi, Managing Trustee of Aarth-Aastha also pointed out that in many instances, banks often ask persons with disabilities to bring someone else to sign for them (or operate the account on their behalf) even when the person is fully capable of signing and operating the account themselves. There is no fixed basis for the procedure, which varies from bank to bank.

[32]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[33]. “The Challenges of Blind Internet Users”, available at http://www.evengrounds.com/blog/challenges-of-blind-internet-users, last viewed on July 15.

[34]. See generally: Accessibility at the RBS, available at http://www.bankofscotland.co.uk/accessibility/visually-impaired/, last viewed on July 20.

[35]. Consider the development of such ATMs by Wells Fargo bank in the USA; more details are available at https://www.wellsfargo.com/about/diversity/accessibility/.

[36]. In conversation with Mr. Anil Joshi, the Programme Director of Human Ability and Accessibility at IBM, who works with parents of children with Down’s Syndrome and other mental disabilities. He also pointed out that given that only a miniscule portion of people with disabilities are able to understand banking concepts, the few who do so invariably use banking facilities with the help of their parents or guardians.

[37]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[38]. “Customising mobile banking in India: issues and challenges”, Address delivered by Shri Harun R. Khan, Deputy Governor, Reserve Bank of India, at the FICCI-IBA (FIBAC) 2012 Conference on-“Sustainable excellence through customer engagement, employee engagement and right use of technology” on September 5, 2012 at Mumbai, available at http://www.rbi.org.in/scripts/BS_SpeechesView.aspx?id=726.

[39]. Id.

[40]. Available at http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=1660.

[41]. Leonard R. Kasday, "A Tool to Evaluate Universal Web Accessibility" Posters, Proceedings of the 2000 International Conference on Intelligent User Interfaces 2000, pp. 161-162.

[42]. See generally: “WCAG 2 at a Glance”, available at http://www.w3.org/WAI/WCAG20/glance/

[43]. See generally: “Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm

[44]. For more details, see generally: “Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm

[45]. The Compliance Matrix can be accessed at http://web.guidelines.gov.in/compliance.php.

[46]. “Deaf and Hearing Impaired”, Woei-Jyh Lee, Handbook of Universal Usability in Practice, available at http://otal.umd.edu/UUPractice/hearing/, last viewed on 23 July, 2012.

[47]. “ATM Usage very low in India, says RBI”, available at http://www.firstpost.com/economy/atm-usage-very-low-in-india-says-rbi-404198.html.

[48]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=7286&Mode=0.

[49]. Harsh Vardhan, “White Label ATMs”, available at http://ajayshahblog.blogspot.in/2012/08/white-label-atms.html.

[50]. “Department of Justice finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[51]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[52]. “Making Bank Notes Accessible for Canadians Living with Blindness or Low Vision”, Carolyn Samuel, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

[53]. Id.

[54]. Carolyn Samuel, “Making Bank Notes Accessible for Canadians Living With Blindness or Low Vision”, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

[55]. (DBOD.No.Leg.BC.123 /09.07.005/2008-09).

[56]. Refer to Section 4.3 of the Report.

[57]. Dinesh Kaushal, “The Case for Accessible Banking”, available at http://cis-india.org/accessibility/accessible-banking.

[58]. NR Indran, “UBI to deploy Mumbai’s first Talking ATM for the visually challenged”, available at http://apnnews.com/2012/07/09/ubi-to-deploy-mumbai%E2%80%99s-first%E2%80%98talking-atm%E2%80%99-for-the-visually-challenged-powered-by-ncr/

[59]. Id.

[60]. “NCR Corp to set up 50 Talking ATMs in passport offices”, available at http://lflegal.com/2012/09/ncr-india/.

[61]. “NCR Corp to set up 50 Talking ATMs in passport offices”, available at http://lflegal.com/2012/09/ncr-india/.

[62]. Dinesh Kaushal, “The Case for Accessible Banking”, available at http://cis-india.org/accessibility/accessible-banking.

[63]. Id.

[64]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[65]. See more details at http://www.unionbankofindia.co.in/personal_TalkingATMs.aspx

[66]. These guidelines are available at http://www.nzba.org.nz/banking-standards/code-of-banking-practice/voluntary-guidelines-to-assist-banks-to-meet-the-needs-of-older-and-disabled-customers/

[67]. Id.

[68]. Id.

[69]. Id.

[70]. Section 4 of the DDA defines disability in relation to a person as:
a. total or partial loss of the person's bodily or mental functions; or
b. total or partial loss of a part of the body; or
c. the presence in the body of organisms causing disease or illness; or
d. the presence in the body of organisms capable of causing disease or illness; or
e. the malfunction, malformation or disfigurement of a part of the person's body; or
f. a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or
g. a disorder, illness or disease that affects a person's thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour; and includes a disability that:
a. presently exists; or
b. previously existed but no longer exists; or
c. may exist in the future; or is imputed to a person.

[71]. Section 4 of the DDA defines a service as relating to, amongst other things, banking, insurance, superannuation and the provision of grants, loans, credit or finance, and including financial and information services provided, for example, through websites, telephones, ATMs and EFTPOS.

[72]. For a full list, please refer to: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Industry-Standards---Accessibility, last accessed on 12^th August, 2012.

[73]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/ATM-Standard

[74]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/EFTPOS-Standard

[75]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Automated-Telephone-Banking-Standard

[76]. ABA Industry Standard on Electronic Banking, available at http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Internet-Banking-Standard

[77]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Australian-Banking-Industry-E-Commerce-Industry-Action-Plan

[78]. “Background to the Guiding Principles”, Section 1.1 of the ABA Guiding Principles for Accessible Authentication, available at http://www.bankers.asn.au/ArticleDocuments/177/ABA-Guiding_Principles_for_Accessible_Authentication.doc.aspx

[79]. Id.

[80]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12

[81]. See generally: “Department of Justice finalizes new ATM accessibility standards”, available at www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf

[82]. A summary is available at “Standard B651.1-09”, sourced from http://hub.eaccessplus.eu/wiki/Canadian_standard_for_accessible_design_for_automated_banking_machines, and a full text can be purchased from the Canadian Standards Association website.

[83]. “The extent to which technical requirements are applied is the responsibility of others, such as the authority having jurisdiction.”

[84]. “Barrier Free Banking”, available at http://www.abilities.ca/agc/article/article.php?pid=&cid=&subid=&aid=429

[85]. Id.

[86]. “Dutch Guidelines for User Friendly payment terminals”, available at http://hub.eaccessplus.eu/wiki/Dutch_Guidelines_for_user-friendly_payment_terminals

[87]. “Dutch Guidelines for Payment Systems”, available at http://hub.eaccessplus.eu/uploads/a/a1/Dutch_Guidelines_on_payment_systems.pdf

[88]. Id.

[89]. Building User Friendly Voice Systems, Tim Noonan, available at http://www.timnoonan.com.au/ivrpap98.htm

[90]. See generally, “What are the possibilities”, the webpage for the Xavier’s Resource Centre for the Visually Challenged, available at http://www.xrcvc.org/fs_alternatives.php

[91]. In countries like Japan, even sighted people use what are known as signature stamps, Hanko and Inkan, instead of actual signatures, for signing of official documents. This is a practice that can also be incorporated by banks.

[92]. See generally, “What are the possibilities”, the webpage for the Xavier’s Resource Centre for the Visually Challenged, available at http://www.xrcvc.org/fs_alternatives.php.

[93]. In conversation with Ms. Anubhuti Mittal, who works for HR Solutions for the Differently Abled, and runs a consultancy which works with people with disabilities, providing recruitment services to the disabled, doing access audits, job mapping, sensitization and training of employees at organisations.

[94]. Pursuant to Section 33 of the PWD Act, which states: Every appropriate government shall appoint in every establishment such percentage of vacancies not less than three per cent for persons or class of persons with disability of which one per cent? each shall be reserved for persons suffering from:

Blindness or low vision;
Bearing impairment;
Loco motor disability or cerebral palsy, in the posts identified for each disability:

Provided that the appropriate Government may, having regard to the type of work carried on in any department or establishment, by notification subject to such conditions, if any, as may be specified in such notification, exempt any establishment from the provisions of this section.

[95]. For example, the Australian and New Zealand Standards (AS/NZS 4263).

[96]. A good reference point would be “A Look at Internet Banking Accessibility in Australia”, Sofia Celic, Steven Faulkner, and Andrew Arch, available at http://ausweb.scu.edu.au/aw04/papers/refereed/celic/paper.html, where the authors have studied the websites of different Australian banks to see how far they are complying with the WCAG1.0 guidelines and have rated them on different criteria. Unfortunately, the team found that “the overall status of the accessibility of Australian banking web sites, using the accessibility of their home pages as an indicator, is less than desirable. None of the banks assessed has met the ABA recommended timetable of addressing all applicable WCAG 1.0 Priority 1 and Priority 2 checkpoints within 18 months of the Standard being released (April 2002).”

Contributors:

Nirmita Narasimhan, Policy Director
Vrinda Maheshwari, Consultant

Click to download the entire report (PDF) 802 Kb

For more details visit https://cis-india.org/accessibility/blog/banking-and-accessibility-in-india-report

Banking Accessibility Report

Vrinda Maheshwari — 2012-10-30T04:49:28Z

A study on banking and accessibility in India by Vrinda Maheshwari.

For more details visit https://cis-india.org/accessibility/blog/banking-accessibility.pdf

Bangla eSpeak training with NVDA

nirmita — 2015-07-20T15:02:25Z

The NVDA team conducted an eSpeak training in Bangla on December 19 and 20, 2014 at Blind Empowerment Foundation (BEA) in Kolkata.

The host BEA, had invited 15 teachers and Computer trainers from all across Kolkata and 1 participant was from NAB Jamshedpur. The event was ably supported by two volunteers who helped in the Bengali typing.

The event began with the round of introductions of the participants. The participants also expressed various reasons for participating in the workshop during the introduction. This was than followed by introduction to NVDA and the importance of an Open Source software compared to piracy.

Out of the 15 participants, only two of the participants were using NVDA in their daily use. Hence the session began with the installation of NVDA and its basic configurations and settings. This was followed by the installation of eSpeak and a demonstration was given as to how to use eSpeak for different language options.

Participants were also shown the different advantages of NVDA, in comparison to other screen readers. This demonstration was received very well by most of the participants, as they had never expected NVDA to perform as well.

The post lunch session was dedicated to reading in Bengali. Each participant was given a word file containing current news items in Bengali. The participants started understanding the eSpeak TTS, but showed some reservations regarding its voice. It was explained in detail the reason for the same and why it was important to introduce NVDA with eSpeak to their students at the initial stage of their training in computers.

The host were very generous in their arrangements for lunch and other refreshments. All the participants enjoyed the hospitality, which included a generous serving of the Bengali fish.

Day 2 started with solving querries from day 1 and than typing was introduced using the Bengali Varnmala typing method. Participants were very receptive to this method and were able to type small sentences withing a few minutes. The volunteers who were helping with the typing also emphasized on special words which included special characters.

The post lunch session was dedicated to problem solving and introduction to various Aids and Appliances. The participants were also informed about the ADIP scheme and the appliances available under it.

The workshop was concluded with a round of photos and thanks from the trainers and the hosts.

For more details visit https://cis-india.org/accessibility/blog/bangla-e-speak-training-with-nvda-december-2014

Awards for those working on employment opportunities for disabled

Admin — 2017-11-28T02:04:46Z

MindTree, a global digital transformation and technology services company, on Monday announced the winners of the second edition of the “NCPEDP-Mindtree Helen Keller Awards” that honours individuals and organisations doing exemplary work to bring employment opportunities for persons with disabilities.

The article was published in Eastern Mirror on October 24, 2017.

The National Centre for Promotion of Employment for Disabled People (NCPEDP)-Helen Keller Awards were initiated in 1999 to bring awareness on the issue of employment for people with disabilities. However, MindTree began its association with NCPEDP in 2016. This year, 10 awards have been announced for individuals and organisations under three different categories.

In the category of “role model disabled persons”, the awards were bagged by Charudatta Jadhav, Head Accessibility COE, Tata Consultancy Services Limited; Devanshi Joshi, Store Assistant, Gram Bharat; Nirmita Narasimhan, Policy Director, Centre for Internet and Society; Pradip Sinha, Executive, Issue Retrieval Centre in IT Asset Management, Dell-EMC.

The two winners in “role model supporters of increased employment opportunities for disabled people” category are S.V. Krishnan, CEO, Dialogue in the Dark at ACE Social Foundation; Swaminathan Subramanian, Manager, Payments and Operations, at ANZ Bengaluru Service Centre.
In the category “role model companies/NGOs/institutions”, BarrierBreak Solutions; Hatti Food and Beverages; The Lemon Tree Hotel Company; and Vindhya e-Infomedia won the awards

“It is heartening to see the increasing number of corporates being nominated for the awards. It is a proof that inclusivity is being taken up on priority,” Krishnakumar Natarajan, Executive Chairman, MindTree, said.

The awards will be given away on on December 2, the eve of World Disability Day.In India, not many persons with disabilities are applying for corporate jobs. This is definitely a concern, because it opens the conversation beyond employment, to lack of education and infrastructure for persons with disabilities.
“Currently, not even one per cent of applicants for open positions are persons with disabilities,” said Abraham Moses, General Manager at MindTree Foundation.

For more details visit https://cis-india.org/accessibility/news/eastern-mirror-october-23-2017-awards-for-those-working-on-employment-opportunities-for-disabled

Availability and Accessibility of Government Information in Public Domain

sunil — 2014-12-30T01:25:12Z

The information provided on most Government websites such as Acts, notifications, rules, orders, minutes of meetings and consultations, etc. is usually in the form of electronic documents. However, these lack authenticity and accessibility and cannot be (text) searched., This policy brief identifies the problem areas with the current work flow being used to publish documents and proposes suitable modifications to make them easy to locate, authentic and accessible.

Prepared by Sunil Abraham, Nirmita Narasimhan, Beliappa, and Anandhi Viswanathan and with inputs from Dipendra Manocha, Saksham, and Deepak Maheshwari, Symantec. Download the text as PDF here. (96 Kb)

Problem Statement: The information published on most government websites exist in the form of document files [including but not limited to the Acts, Rules and Regulations, Government Orders and Notifications, Consultation Papers, Reports etc.] which, even when published, more often than not lack authenticity and accessibility and cannot be (text) searched.

Analysis: The current workflow towards publishing documents on government websites is broadly as follows:

The document is born digital – that means it is created on a computer.
The document is printed.
The document is stamped with the official seal and signed in ink by the authorized person(s).
The paper document is scanned.
The scanned image is converted into a PDF file.
The document is uploaded on the website and thereby published in the public domain.

In fact, at times, even gazette notifications and other printed documents are also scanned as images.

This approach has numerous problems, including the following:

First and foremost, such a practice is against the letter and spirit of Section 4 (1) (a) of the Right to Information Act, 2005.[1] that inter alia, mandates every public authority to “maintain all its records duly catalogued and indexed in a manner and form which facilitates the right to information under this Act and ensure that all records that are appropriate to be computerised are, within a reasonable time and subject to availability of resources, computerised and connected through a network all over the country on different systems so that access to such records is facilitated”.
This does not realize the enabling provision of the Information Technology Act, 2000[2] which gives legal sanctity to digital signatures. The digital image of a physical signature is not a digital signature in the eye of the law, though at times it is mistakenly believed to be so.
This does not address the problem of repudiation. That means a government official can say “I didn't sign that document” and there is no way to tell whether what he or she is saying is true. One of the key features of digital signatures is non-repudiability.
Scanned images of printed text cannot be searched for specific text (character, word or phrase) even by people without disabilities but for people with disabilities, the documents become totally inaccessible since the accessibility software cannot parse such scanned images – against the underlying tenets and objectives of the National Universal Electronic Accessibility Policy 2013.[3]
As an extension, content of such documents cannot be indexed by search engines (such as Google, Bing and Raftaar, etc.) and hence, unlikely to be located even if technically the same are in the public domain.

Proposed Solution: The following work flow is proposed for publishing documents electronically on government websites:

The document is born digital by preparing it in or through a computer system. Documents in Indian languages should be produced using Unicode based fonts.
The government official authorized to sign the same, must sign it digitally.
The document is uploaded in an open standard based format such as EPUB using a content management system and made available on the website such that it is available, accessible, indexable and searchable.

This will ensure democratization of information in its truest sense – making available information to the public at large and ensuring that it can be easily located and remains accessible to one and all.

The process of formatting should be standardized in such a way that semantics (such as heading styles, lists and tables) can be added to the text of the document. The Web Style Guide provides information on good practices for creating well-structured documents:

Standardizing the formatting process by creating different templates for different types of documents will ensure uniform accessibility of the documents as well as provide a standard look and feel across government documents.

India became a global pioneer by making the legal provision for computerised, indexed and duly catalogued public records. It is high time that India takes the lead by living up to the legislative intent under the Right to Information Act, Information Technology Act and the National University of Educational Planning and Administration, and thereby establishes a global best practice.

Admittedly, legacy documents should also be converted electronically to accessible formats though before such a rendering, due editorial oversight may be necessary along with use of technologies such as Optical Character Recognition (OCR).

[1]. Government of India. The Right to Information Act, 2005. No. 22 of 2005. Retrieved on November 30, 2014 from http://rti.gov.in/webactrti.htm.

[2]. Government of India. The Information Technology Act, 2000. No. 21 of 2000. Retrieved on November 30, 2014 from http://deity.gov.in/sites/upload_files/dit/files/downloads/itact2000/itbill2000.pdf

[3]. Government of India. National Policy on Universal Electronic Accessibility. 2013. Retrieved on November 30, 2014 from http://deity.gov.in/sites/upload_files/dit/files/National Policy on Universal Electronics(1).pdf

For more details visit https://cis-india.org/accessibility/blog/availability-and-accessibility-of-government-information-in-public-domain

August 2017 Newsletter

Admin — 2017-10-09T14:48:24Z

Dear readers,

Previous issues of the newsletters can be accessed here.

Highlights
Elonnai Hickok wrote a blog post which provided a high level comparison of the 2017 and 2015 DNA Profiling Bill - calling out positive changes, remaining issues, and missing provisions. Rohini Lakshane wrote a blog post on dataset for patent requirements and complex products. The dataset has been released under the Creative Commons-Attribution-Share Alike 4.0 License. A Marathi Wikipedia workshop was held in Sangli, Maharashtra. Subodh Kulkarni shared the developments in a blog post. In an emphatic endorsement of the right to privacy, a nine judge constitutional bench unanimously upheld a fundamental right to privacy. The events leading to this bench began during the hearings in the ongoing Aadhaar case, when in August 2015, Mukul Rohatgi, the then Attorney General stated that there is no constitutionally guaranteed right to privacy. CIS gave its statement on right to privacy judgment.

CIS in the news:

Privacy laws: Alternatives to consent (Livemint; August 1, 2017).
The rise of India’s typography community (Susanna Myrtle Lazarus; Hindu, August 4, 2017).
UNESCO Internet Universality Indicators consulted at the 8th Asia Pacific Regional Internet Governance Forum (UNESCO, August 9, 2017).
Aadhaar may be made must for market investments: Good to curb laundering but what about data security? (Bindisha Sarang; August 10, 2017).
Privacy is now a right in India. Here's what that means for the tech industry (Rishi Iyengar, CNN Tech, August 29, 2017).

CIS members wrote the following articles

Aadhar: Privacy is not a unidimensional concept (Amber Sinha; Economic Times; July 23, 2017).
A New Telecom Policy that Works (Shyam Ponappa; Business Standard; August 2, 2017).
Should an Inability to Precisely Define Privacy Render It Untenable as a Right? (Amber Sinha; The Wire; August 2, 2017).
Here’s why we need a lot more discussion on India’s new DNA Profiling Bill (Elonnai Hickok; August 21, 2017).
Infographic: The Impending Right to Privacy Judgment (Amber Sinha and Pooja Saxena; The Wire; August 22, 2017).
Digital native: You are not alone (Nishant Shah; Indian Express; August 27, 2017).

-----------------------------------
Access to Knowledge
-----------------------------------
Our Access to Knowledge programme currently consists of two projects. The Pervasive Technologies project, conducted under a grant from the International Development Research Centre (IDRC), aims to conduct research on the complex interplay between low-cost pervasive technologies and intellectual property, in order to encourage the proliferation and development of such technologies as a social good. The Wikipedia project, which is under a grant from the Wikimedia Foundation, is for the growth of Indic language communities and projects by designing community collaborations and partnerships that recruit and cultivate new editors and explore innovative approaches to building projects.

►Pervasive Technologies

Dataset for "Patent Working Requirements and Complex Products: An Empirical Assessment of India's Form 27 Practice and Compliance" (Rohini Lakshané; August 17, 2017).

►Wikipedia

As part of the project grant from the Wikimedia Foundation we have reached out to more than 3500 people across India by organizing more than 100 outreach events and catalysed the release of encyclopaedic and other content under the Creative Commons (CC-BY-3.0) license in four Indian languages (21 books in Telugu, 13 in Odia, 4 volumes of encyclopaedia in Konkani and 6 volumes in Kannada, and 1 book on Odia language history in English).

Blog Entries

Marathi Wikipedia Workshop in Sangli, Maharashtra (Subodh Kulkarni; August 1, 2017).
Wikipedia Workshop on Template Creation and Modification Conducted in Bengaluru (Tito Dutta; August 10, 2017).
Telugu Wikisource Workshop (Pavan Santhosh; August 15, 2017).

-----------------------------------
Internet Governance
-----------------------------------

As part of its research on privacy and free speech, CIS is engaged with two different projects. The first one (under a grant from Privacy International and IDRC) is on surveillance and freedom of expression (SAFEGUARDS). The second one (under a grant from MacArthur Foundation) is on restrictions that the Indian government has placed on freedom of expression online.

►Privacy

Blog Entries

High Level Comparison and Analysis of the Use and Regulation of DNA Based Technology Bill 2017 (Elonnai Hickok; August 4, 2017).

-----------------------------------

Telecom
-----------------------------------
CIS is involved in promoting access and accessibility to telecommunications services and resources, and has provided inputs to ongoing policy discussions and consultation papers published by TRAI. It has prepared reports on unlicensed spectrum and accessibility of mobile phones for persons with disabilities and also works with the USOF to include funding projects for persons with disabilities in its mandate:

Newspaper Column

A New Telecom Policy That Works (Shyam Ponappa; Business Standard; August 2, 2017).

-----------------------------------

About CIS
-----------------------------------
The Centre for Internet and Society (CIS) is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with disabilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, digital privacy, and cyber-security. The academic research at CIS seeks to understand the reconfigurations of social and cultural processes and structures as mediated through the internet and digital media technologies.

► Follow us elsewhere

Twitter: http://twitter.com/cis_india
Twitter - Access to Knowledge: https://twitter.com/CISA2K
Twitter - Information Policy: https://twitter.com/CIS_InfoPolicy
Facebook - Access to Knowledge: https://www.facebook.com/cisa2k
E-Mail - Access to Knowledge: a2k@cis-india.org
E-Mail - Researchers at Work: raw@cis-india.org
List - Researchers at Work: https://lists.ghserv.net/mailman/listinfo/researchers

► Support Us

Please help us defend consumer and citizen rights on the Internet! Write a cheque in favour of 'The Centre for Internet and Society' and mail it to us at No. 194, 2nd 'C' Cross, Domlur, 2nd Stage, Bengaluru - 5600 71.

► Request for Collaboration

We invite researchers, practitioners, artists, and theoreticians, both organisationally and as individuals, to engage with us on topics related internet and society, and improve our collective understanding of this field. To discuss such possibilities, please write to Sunil Abraham, Executive Director, at sunil@cis-india.org (for policy research), or Sumandro Chattapadhyay, Research Director, at sumandro@cis-india.org (for academic research), with an indication of the form and the content of the collaboration you might be interested in. To discuss collaborations on Indic language Wikipedia projects, write to Tanveer Hasan, Programme Officer, at tanveer@cis-india.org.

CIS is grateful to its primary donor the Kusuma Trust founded by Anurag Dikshit and Soma Pujari, philanthropists of Indian origin for its core funding and support for most of its projects. CIS is also grateful to its other donors, Wikimedia Foundation, Ford Foundation, Privacy International, UK, Hans Foundation, MacArthur Foundation, and IDRC for funding its various projects.

For more details visit https://cis-india.org/about/newsletters/august-2017-newsletter

August 2015 Bulletin

praskrishna — 2015-10-27T00:25:02Z

We are happy to share with you the eighth issue of the Centre for Internet and Society (CIS) newsletter (August 2015). The past editions of the newsletter can be accessed at http://cis-india.org/about/newsletters.

Highlights

Researchers at Work programme has published a book titled Digital Activism in Asia Reader exploring in detail digital activism in Asia. The Reader was edited by Nishant Shah, P.P. Sneha, and Sumandro Chattapadhyay with support from Anirudh Sridhar, Denisse Albornoz, and Verena Getahun. The pre-publication drafts of two sections written by Sumandro Chattapadhyay for the third volume (2000-2010) of the Asia Internet History series edited by Prof. Kilnam Chon have been posted for open-review process. As part of the 'Studying Internets in India' series, RAW published blog entries on Governing Speech on the Internet and Mock-Calling - Ironies of Outsourcing and the Aspirations of an Individual. NVDA team conducted a workshop at Jeevan Jyoti School for the Blind, Varanasi from August 26 to 28, 2015. Eighty five students and 13 teachers took part in the training programme. NVDA team had conducted another workshop earlier in Nashik. The workshop was conducted in June. A batch of 17 Special Educators and teachers of the blind attended the workshop. Maggie Huang, Arpita Sengupta and Paavni Anand as part of the Pervasive Technologies project co-authored a research paper that seeks to compare the publicly available information on the websites of music collective management organizations ("CMOs") operating within India, the United States, and the United Kingdom. Amulya Purushothama, Nehaa Chaudhari and Varun Baliga in a blog entry have delved into the question of what the mandate of the Sectoral Innovation Council is, what its activities are, and what vision for IPR development in India has it put forth. An RTI Application has been filed by CIS to attain information on these issues. In a blog post, Amulya Purushothama announced our new MHRD IPR Chair Series and has charted the sequence of events, starting from the establishment of MHRD IPR Chairs, to discussions surrounding their purpose and functioning, to concerns surrounding the lack of information about the IPR Chairs, the first round of RTIs that CIS had filed in regard to this and the responses it solicited. Subhashish Panigrahi interviewed Prateek Pattanaik. Prateek has not just digitized as many as 54 Odia-language poetry dating early 18th century but has also annotated, both poetic and prosaic translation in his blogs "Sri Jagannatha" and "Utkal Sangeet". He has also published a complete book "Kisora chandranana champu" on Odia Wikisource. A recent entrant into the Odia Wikimedia community, Prateek is also the youngest Odia Wikimedian. Rohan George and Elonnai Hickok in a blog post analyzed consent, big data and data protection that examines in detail why the principle of consent is providing us increasingly less of an aegis in protecting our data. Elonnai Hickok, Vipul Kharbanda and Vanya Rakesh on behalf of CIS submitted a clause-by-clause comments on the Human DNA Profiling Bill that was circulated by the Department of Biotechnology on June 9, 2015. Sunil Abraham, Elonnai Hickok and Tarun Krishnakumar co-authored an article titled Security: Privacy, Transparency and Technology. The article was published by Observer Research Foundation, Digital Debates 2015: CyFy Journal Volume 2. Elonnai Hickok in a blog post titled A Review of the Policy Debate around Big Data and Internet of Things has done an analysis as to how regulators and experts across jurisdictions are reacting to Big Data and Internet of Things. The Supreme Court of India has deemed it fit to refer the question of the very existence of a fundamental right to privacy to a Constitution Bench to finally decide the matter, and define the contours of such right if it does exist. Vipul Kharbanda analyses this in a blog entry. Experts and regulators across jurisdictions are examining the impact of Big Data practices on traditional data protection standards and principles. This will be a useful and pertinent exercise for India to undertake as the government and the private and public sectors begin to incorporate and rely on the use of Big Data in decision making processes and organizational operations. Elonnai Hickok has provided an initial evaluation of how Big Data could impact India's current data protection standards. Elonnai Hickok has provided a comparison of Human DNA Profiling Bill 2012 vs. the Human DNA Profiling Bill 2015, CIS's main recommendations vs. the 2015 Bill, Sub-Committee Recommendations vs. the 2015 Bill, and the Expert Committee Recommendations vs. the 2015 Bill. CIS submitted its comments to the non-paper on the UNGA Overall Review of the Implementation of the WSIS outcomes, evaluating the progress made and challenges ahead. In a policy brief, Vipul Kharbanda has analyzed the different laws regulating surveillance at the state and central level in India and calls out ways in which the provisions are unharmonized. The brief then provides recommendations for the harmonization of surveillance law in India. Hardnews interviewed Sunil Abraham about the future of the internet in India. The article was published in their August edition. Shyam Ponappa in an Op-ed published by Business Standard has given an analysis on the reasons of the number of dropped calls on our mobile phones.

Accessibility and Inclusion

Under a grant from the Hans Foundation we are doing a project on developing text-to-speech software for 15 Indian languages. The progress made so far in the project can be accessed here. The project on creating a national resource kit of state-wise laws, policies and programmes on issues relating to persons with disabilities in India got over and the compilation has been printed.

NVDA and eSpeak

Monthly Updates

August 2015 Report (Suman Dogra; July 31, 2015).

Event Reports

Training in eSpeak Marathi (Organized by NVDA team; National Association for the Blind; Nashik; June 22 - 23, 2015). The workshop was held in the month of June but the report got published later in August.
Training in eSpeak Hindi (Organized by NVDA team; Jeevan Jyoti School for the Blind; Varanasi; August 26 - 28, 2015).

Access to Knowledge

As part of the Access to Knowledge programme we are doing two projects. The first one (Pervasive Technologies) under a grant from the International Development Research Centre (IDRC) is for research on the complex interplay between pervasive technologies and intellectual property to support intellectual property norms that encourage the proliferation and development of such technologies as a social good. The second one (Wikipedia) under a grant from the Wikimedia Foundation is for the growth of Indic language communities and projects by designing community collaborations and partnerships that recruit and cultivate new editors and explore innovative approaches to building projects.

Pervasive Technologies

Blog Entries

Methodology: Patent Landscaping in the Indian Mobile Device Market (Rohini Lakshané; November 10, 2014). This blog post published last year has been recently updated.
Comparative Transparency Review of Collective Management Organisations in India, United Kingdom and the United States (Maggie Huang, Arpita Sengupta and Paavni Anand; August 1, 2015).

Other (Copyright and Patent)

Blog Entries

CCI Participation at the Upcoming 3rd International Conference on IPR and Competition (Amulya Purushothama; August 5, 2015). CIS wrote to the Competition Commission of India Chairman on August 5, 2015 about participation at a conference organised by Ericsson and concerns regarding conflict of interest. We also had several other NGOs sign on to the letter.
MHRD IPR Chair Series: Introduction (Amulya Purushothama; August 10, 2015). Aditya Garg assisted in research and writing.
National IPR Policy Series: What Have the Sectoral Innovation Councils Been Doing on IPR (Nehaa Chaudhari and Varun Baliga; August 13, 2015). Amulya Purushothama assisted with research and writing.

Media Coverage

Competition Commission of India chariman's participation in Assocham conference raises conflict of interests (Rema Nagarajan; The Times of India; August 6, 2015).
Assocham event sparks row over conflict of interest by CCI (Dilasha Seth and Deepak Patel; Business Standard; August 6, 2015).

Wikipedia

Blog Entry

Odia Wikisource has a new Wikisourcer, and he is the youngest in the Odia Wikimedia community! (Subhashish Panigrahi; August 21, 2015).

Events Co-organized

Annamaya Library edit-a-thon (Organized by CIS-A2K and Telugu Wikipedia Community; August 6, 2015; Andhra Loyola College; Vijaywada).
International Workshop on Digitization and Archiving (Organized by CIS-A2K and Wikipedia Community; August 19 - 21, 2015). Rahmanuddin Shaik was one of the trainers.

FOSS

Participation in Events

Workshop on digital collaborations in Tamil-language, Tamil Virtual Chennai (Organized by Tamil Virtual University, Anna University Campus, Chennai; August 8 - 9, 2015). Dr. U.B. Pavanaja atttended this event.
Open Innovation, entrepreneurship, and our digital future (Organized by iSpirit; Bangalore; August 13, 2015). Rohini Lakshané attended the event. Rohini wrote a report on this .

Media Coverage

CIS gave its inputs to the following:

Telugu Wikipedia Edit-a-thon at ALC (Eenadu; August 6, 2015)
Telugu Wiki Edit-a-thon in ALC (Eenadu; August 6, 2015)
Rare Telugu religious and historical work preserved at Annamacharya library to come on Wikisource! (The Hans India; August 7, 2015).
ಗ್ರಾಮೀಣ ಪ್ರದೇಶದ ಆರ್ಥಿಕ ಪ್ರಗತಿಯಿಂದ ದೇಶದ ಆರ್ಥಿಕ ಪ್ರಗತಿ ಸಾಧ್ಯವಾಗುತ್ತದೆ. (Mangalorean.com; August 13, 2015).
ವಿಕಿಪಿಡಿಯ ಮುಕ್ತವಾಗಿ ಬಳಸಿ: ಡಾ.ಪವನಜ (Karavali Karnataka; August 14, 2015).
ಬೆಳ್ತಂಗಡಿ:ಎಲ್ಲಾ ಕಾಲಕ್ಕೂ ಲಭ್ಯ ಇರುವ ಸ್ವತಂತ್ರ ಹಾಗೂ ಮುಕ್ತ ವಿಶ್ವಕೋಶ ವಿಕಿಪೀಡಿಯಾ-ಪವನಜ (SahilOnline; August 14, 2015).
Talamaddale on August 23 (Hindu; August 16, 2015).

Internet Governance

As part of its research on privacy and free speech, CIS is engaged with two different projects. The first one (under a grant from Privacy International and International Development Research Centre (IDRC)) is on surveillance and freedom of expression (SAFEGUARDS). The second one (under a grant from MacArthur Foundation) is on studying the restrictions placed on freedom of expression online by the Indian government.

Privacy

Article

Security: Privacy, Transparency and Technology (Sunil Abraham, Elonnai Hickok and Tarun Krishnakumar; Observer Research Foundation, Digital Debates 2015: CyFy Journal Volume 2 ; August 19, 2015).

Submission

CIS Comments and Recommendations to the Human DNA Profiling Bill, June 2015 (Elonnai Hickok, Vipul Kharbanda and Vanya Rakesh; August 27, 2015).

Blog Entries

Policy Paper on Surveillance in India (Vipul Kharbanda; August 3, 2015).
Comparison of the Human DNA Profiling Bill 2012 with: CIS recommendations, Sub-Committee Recommendations, Expert Committee Recommendations, and the Human DNA Profiling Bill 2015 (Elonnai Hickok; August 10, 2015).
Right to Privacy in Peril (Vipul Kharbanda; August 13, 2015).
Responsible Data Forum: Discussion on the Risks and Mitigations of releasing Data (Vanya Rakesh; August 26, 2015).
Are we Throwing our Data Protection Regimes under the Bus? (Elonnai Hickok and Rohan George; August 29, 2015).
Supreme Court Order is a Good Start, but is Seeding Necessary? (Elonnai Hickok and Rohan George; August 29, 2015).

Big Data

Blog Entries

Big Data and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (Elonnai Hickok; August 11, 2015).
A Review of the Policy Debate around Big Data and Internet of Things (Elonnai Hickok; August 17, 2015).

Participation in Event

The Changing Landscape of ICT Governance and Practice - Convergence and Big Data (Co-organized by Innovation Center for Big Data and Digital Convergence, Yuan Ze University, Taiwan; August 24 - 25, 2015). Sharat Chandra Ram was granted the Young Scholar Award 2015 to attend theYoung Scholar Workshop followed by main CPRSouth2015 conference (Communication Policy Research South) conference.

Free Speech and Expression

Submission

CIS submission to the UNGA WSIS+10 Review (Jyoti Panday; August 9, 2015),

Cyber Security

Upcoming Event

Bangalore Chapter Meet of DSCI (Co-organized by DSCI and CIS; September 26, 2015). Melissa Hathaway, Commissioner, Global Commission for Internet Governance and Sunil Abraham will be speaking at this event.

Telecom

CIS is involved in promoting access and accessibility to telecommunications services and resources and has provided inputs to ongoing policy discussions and consultation papers published by TRAI. It has prepared reports on unlicensed spectrum and accessibility of mobile phones for persons with disabilities and also works with the USOF to include funding projects for persons with disabilities in its mandate:

Op-ed

Those Dropped Calls (Shyam Ponappa; Business Standard; August 5, 2015 and Organizing India Blogspot; August 6, 2015).

Researchers at Work

The Researchers at Work (RAW) programme is an interdisciplinary research initiative driven by contemporary concerns to understand the reconfigurations of social practices and structures through the Internet and digital media technologies, and vice versa. It is interested in producing local and contextual accounts of interactions, negotiations, and resolutions between the Internet, and socio-material and geo-political processes:

Books

Digital Activism in Asia Reader (edited by Nishant Shah, P.P. Sneha, and Sumandro Chattapadhyay, with support from Anirudh Sridhar, Denisse Albornoz, and Verena Getahun; August 8, 2015).

Books Chapters

Civil Society Organisations and Internet Governance in Asia - Open Review (Sumandro Chattapadhyay; Asia Internet History Vol. 3, edited by Prof. Kilnam Chon). Comments are invited.
Civil Society Organisations and Internet Governance in India - Open Review (Sumandro Chattapadhyay; Asia Internet History Vol. 3, edited by Prof. Kilnam Chon). Comments are invited.

Accepted Paper Abstract

Studying the Emerging Database State in India: Notes for Critical Data Studies (Sumandro Chattapadhyay; August 2, 2015). The paper has been provisionally accepted.

Blog Entries

Mock-Calling - Ironies of Outsourcing and the Aspirations of an Individual (Sreedeep; August 6, 2015).
Governing Speech on the Internet: From the Free Marketplace Policy to a Controlled 'Public Sphere' (Smarika Kumar; August 28, 2015).

News & Media Coverage

CIS gave its inputs to the following media coverage:

Why the DNA Bill is open to misuse: Sunil Abraham (Kanika Datta; Business Standard; August 1, 2015)
Porn ban: People will soon learn to circumvent ISPs and govt orders, expert says (Karthikeyan Hemalatha; The Times of India; August 2, 2015).
Indian government orders ISPs to block 857 porn websites (John Ribeiro; IDG News and PC World; August 2, 2015)
India blocks access to 857 porn sites (BBC; August 3, 2015).
India launches crackdown on online porn (James Crabtree; Financial Times; August 3, 2015).
Proxies and VPNs: Why govt can't ban porn websites? (Siladitya Ray; August 3, 2015; Hindustan Times)
Nanny state rules porn bad for you (Anahita Mukherji; The Times of India; August 4, 2015).
Ban on pornography temporary, says government (Business Standard; August 4, 2015)
Porn block in India sparks outrage (Australian; August 5, 2015).
Indian Porn Ban is Partially Lifted But Sites Remain Blocked (Sean Mclain; Wall Street Journal; August 5, 2015)
Genetic Profiling: Is it all in the DNA? (Ullekh N.P.; The Open Magazine; August 7, 2015)
India partially lifts Porn Ban? (Nazhat Khan; DESI blitz; August 7, 2015)
Net Neutrality: India is a Key Battleground (Abeer Kapoor; Hardnews; August 10, 2015)
Stats from 2014 reveal horror of scrapped section 66A of IT Act (Aloke Tikku; Hindustan Times; August 20, 2015).
The seedy underbelly of revenge porn (Sandhya Soman; The Times of India; August 23, 2015).
The new tattler in town (P. Anima; Hindu Businessline; August 28, 2015).

About CIS

The Centre for Internet and Society (CIS) is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with diverse abilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, digital privacy, and cyber-security. The academic research at CIS seeks to understand the mediation and reconfiguration of social and cultural processes and structures by the internet and digital media technologies.

► Follow us elsewhere

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Access to Knowledge - Twitter: https://twitter.com/CISA2K
Access to Knowledge - Facebook: https://www.facebook.com/cisa2k
Access to Knowledge - E-Mail: a2k@cis-india.org
Researchers at Work - E-Mail: raw@cis-india.org
Researchers at Work - Mailing List: https://lists.ghserv.net/mailman/listinfo/researchers

► Support Us

Please help us defend consumer / citizen rights on the Internet! Write a cheque in favour of 'The Centre for Internet and Society' and mail it to us at No. 194, 2nd 'C' Cross, Domlur, 2nd Stage, Bengaluru - 5600 71.

► Request for Collaboration:

For more details visit https://cis-india.org/about/newsletters/august-2015-bulletin

August 2014 Bulletin

praskrishna — 2014-10-04T06:09:57Z

Eighth issue of the newsletter (August 2014) below:

We at the Centre for Internet & Society (CIS) welcome you to the eighth issue of the newsletter (August 2014). Archives of our newsletters can be accessed at: http://cis-india.org/about/newsletters

Highlights

CIS published a policy guide on Privacy in Healthcare that seeks to understand the legal regulations governing data flow in the health sector - particularly hospitals, and how these regulations are implemented.
Nehaa Chaudhari wrote two articles on the Karnataka Goondas Act in Spicy IP. The first one is an overview on the various provisions of the law and discusses the potential impact of the amendment . The second one is a note on legislative competence .

Andhra Loyola College and CIS entered into a memorandum of understanding (MoU) to steward the growth of Telugu Wikipedia and to make available free knowledge in Telugu to all Telugus across the globe.
In July 2014, the Department of Biotechnology and the Department of Science, Ministry of Science and Technology, Government of India released a draft Open Access Policy. CIS participated in discussions along with experts brought on board by the Drafting Committee to develop and review the open access policy. As a follow-up, CIS prepared comments to the draft Policy .

Anandini K. Rathore wrote a report on the second privacy and surveillance roundtable held in New Delhi at the India International Centre on July 4, 2014.
As part of its project on mapping cyber security experts in Asia with funding from Citizen's Lab, CIS interviewed Tibetan monkGyanak Tsering and Saumil Shah, security expert.

Published a white paper on content removal best practices and put it up for feedback. The draft paper has been created to frame the discussion towards the creation of a set of principles for intermediary liability in consultation with groups of Internet-focused NGOs and the academic community.
Shyam Ponappa's monthly column Transformation, or Drift? published in Business Standard and Organizing India Blogspot was mirrored on the CIS website.
P.P. Sneha blogged on the emergence of the phenomenon of the alt-academy in the West and the nuances and possibilities of such a space in the Indian context .

Accessibility and Inclusion

Under a grant from the Hans Foundation we are doing two projects. The first project is on creating a national resource kit of state-wise laws, policies and programmes on issues relating to persons with disabilities in India. CIS in partnership with CLPR (Centre for Law and Policy Research) compiled the National Compendium of Policies, Programmes and Schemes for Persons with Disabilities (29 states and 6 union territories). The updated draft is being reviewed by the Office of the Chief Commissioner for Persons with Disabilities. The draft chapters and the quarterly reports can be accessed on the project page. The second project is on developing text-to-speech software for 15 Indian languages. The progress made so far in the project can be accessed here.

NVDA and eSpeak

Monthly Update

Work Report for August (by Suman Dogra, August 31, 2014).

Blog Entry

Smartphones and the Return to Dependency (by Anandhi Viswanathan, August 30, 2014).

Participation in Event

Towards an Accessible Internet for People with Disabilities (organized by International Centre for Free and Open Source Software and ISOC Australia, Delhi, August 4, 2014). Sunil Abraham was a speaker at this workshop organized as part of APrIGF.

Access to Knowledge

Blog Entries

Preventive Detention for Copyright Violation: Karnataka Amends the 'Goondas' Act (by Nehaa Chaudhari, August 13, 2014).

Karnataka Goondas Act - A note on Legislative Competence (by Nehaa Chaudhari, August 28, 2014).

Interviews with App Developers: [dis]regard towards IPR vs. Patent Hype - Part II (by Samantha Cassar, August 14, 2014).

Openness

Submission

Comments on the Department of Biotechnology and Department of Science Open Access Policy (by Anubha Sinha, August 22, 2014).

Participation in Event

Connecting the Next Two Billion: The Role of FOSS (organized by ICFOSS, Noida, August 4, 2014). Sunil Abraham was a speaker at this workshop held as part of the APrIGF.

Wikipedia

Announcement

Andhra Loyola College and the Centre for Internet & Society sign MoU for Better Net Access (by Rahmanuddin Shaik, August 19, 2014): Ten theosophical books authored by Rev. Fr. P. Jojaiah, SJ were released under free license (CC-BY-SA-4.0); For the first time an educational institution in the state of Andhra Pradesh is signing an MoU with CIS-A2K to work collaboratively to qualitatively improve Telugu Wikipedia; ALC faculty and students will create free e-content in Telugu on Telugu Wikipedia; Digital content from the fields of Botany, Physics, Chemistry, Telugu, Statistics, Ethics and Religion, Music and Dance will be produced on Telugu Wikipedia.

News and Media Coverage

CIS-A2K team gave its inputs to the following media coverage:

Now, Christ students will contribute to Wikipedia (by H.M.Shruthi, Deccan Herald, August 5, 2014).

CIS-A2K Signs MoU with Andhra Loyola College in Vijayawada (Eenadu, August 15, 2014).

ALC signs MoU for better net access (The Hindu, August 15, 2014).

Participation in Event

Konkani Global Enclave (organized by Jagotik Konknni Songhotton, Kalaangann, Shaktinagar, August 24, 2014). T. Vishnu Vardhan participated in the event.

Internet Governance

Privacy

As part of our Surveillance and Freedom: Global Understandings and Rights Development (SAFEGUARD) project with Privacy International we are engaged in enhancing respect for the right to privacy in developing countries. We have produced the following outputs during the month:

Policy Guide

Privacy in Healthcare: Policy Guide (by Tanvi Mani, August 26, 2014).

Event Report

Second Privacy and Surveillance Roundtable (by Anandini K Rathore, August 6, 2014).

Blog Entries

Surat's Massive Surveillance Network Should Cause Concern, Not Celebration (by Joe Sheehan, August 3, 2014).

Learning to Forget the ECJ's Decision on the Right to be Forgotten and its Implications (by Divij Joshi, August 14, 2014).

Participation in Events

Learning Event - The Internet and Economic, Cultural and Social Rights (organized by the International Development Research Centre and Association for Progressive Communications, August 8 - 10, 2014). Sunil Abraham was a remote participant.

Understanding Surveillance and Privacy in India (organized by Jamia Millia Islamia, New Delhi, August 28, 2014). Bhairav Acharya delivered a lecture.

Free Speech

As part of our project on Freedom of Expression (funded through a grant from the MacArthur Foundation) to study the restrictions placed on freedom of expression online by the Indian government and contribute to the debates around Internet governance and freedom of expression at forums like ICANN, ITU, IGF, WSIS, etc., we bring you the following outputs:

White Paper

Zero Draft of Content Removal Best Practices White Paper (by Jyoti Panday, August 31, 2014).

News & Media Coverage

CIS gave its inputs to the following media coverage:

'I'm going to ruin you, dear' (by Prasun Chaudhuri with additional reporting by Varuna Verma in Bangalore, August 3, 2014).
We the goondas (by Shyam Prasad, Bangalore Mirror, August 4, 2014).
Sunil Abraham | The online warrior (by Anirban Sen, Livemint, August 9, 2014).
Dot Bharat domain to roll out on August 21 (originally published by IANS and mirrored in FirstPost, August 19, 2014).
The Uncertain Future of India's Plan to Biometrically Identify Everyone (by Jessica Mckenzie, TechPresident, August 28, 2014).
Will domain dot भारत spur the growth of Indian languages on the internet? (by Rohan Venkataramakrishnan, August 29, 2014).
SC seeks govt reply on PIL challenging powers of IT Act (by Shreeja Sen, Livemint, August 30, 2014).

Cyber Stewards

As part of its project on mapping cyber security actors in South Asia and South East Asia with the Citizen Lab, Munk School of Global Affairs, University of Toronto and the International Development Research Centre, Canada, CIS conducted 2 new interviews. With this it has finished a total of 21 interviews:

Video Interviews

Saumil Shah (August 30, 2014).

Gyanak Tsering (August 31, 2014).

Telecom

Newspaper Column

Transformation, or Drift? (by Shyam Ponappa, Business Standard, August 6, 2014 and Organizing India Blogspot, August 7, 2014).

Blog Entry

"OTTs Eating Into Our Revenue": Telcos in India (by Geetha Hariharan, August 7, 2014).

Digital Humanities

CIS is building research clusters in the field of Digital Humanities. The Digital will be used as a way of unpacking the debates in humanities and social sciences and look at the new frameworks, concepts and ideas that emerge in our engagement with the digital. The clusters aim to produce and document new conversations and debates that shape the contours of Digital Humanities in Asia:

Blog Entry

Digital Humanities and the Alt-Academy (by P.P. Sneha, August 19, 2014).

About CIS

The Centre for Internet and Society is a non-profit research organization that works on policy issues relating to freedom of expression, privacy, accessibility for persons with disabilities, access to knowledge and IPR reform, and openness (including open government, FOSS, open standards, etc.), and engages in academic research on digital natives and digital humanities.

► Follow us elsewhere

Twitter: https://twitter.com/CISA2K
Facebook group: https://www.facebook.com/cisa2k
Visit us at: https://meta.wikimedia.org/wiki/India_Access_To_Knowledge
E-mail: a2k@cis-india.org

► Support Us

► Request for Collaboration:

We invite researchers, practitioners, and theoreticians, both organisationally and as individuals, to collaboratively engage with Internet and society and improve our understanding of this new field. To discuss the research collaborations, write to Sunil Abraham, Executive Director, atsunil@cis-india.org or Nishant Shah, Director - Research, at nishant@cis-india.org. To discuss collaborations on Indic language Wikipedia, write to T. Vishnu Vardhan, Programme Director, A2K, at vishnu@cis-india.org.

For more details visit https://cis-india.org/about/newsletters/august-2014-bulletin

August 2013 Bulletin

praskrishna — 2013-09-13T06:26:30Z

Our newsletter for the month of August 2013 can be accessed below.

The Centre for Internet & Society (CIS) welcomes you to the eighth issue of its newsletter for the year 2013. In this issue we are glad to bring you the final report on banking and accessibility submitted to the Ministry of Finance, Government of India, a research paper on India’s obligations under bilateral investment treaties, a report from a Wikipedia workshop held at the Konkani Department in Goa University, a report on the sixth privacy roundtable held in New Delhi, recent news coverage, and updates on our upcoming events.

Archives of our newsletters are here. Our policies on Ethical Research Guidelines, Non-Discrimination and Equal Opportunities, Privacy, Terms of Website Use and Travel can be accessed here.

Jobs
CIS is inviting applications for the posts of Developer (NVDA Screen Reader Project). To apply for this post, send in your resume to Nirmita Narasimhan (nirmita@cis-india.org). CIS is also seeking applications for the post of Policy Associate (Internet Governance). To apply send your resume to Sunil Abraham (sunil@cis-india.org) and Pranesh Prakash (pranesh@cis-india.org).

Accessibility

As part of its project on creating a national resource kit of state-wise laws, policies and programmes on issues relating to persons with disabilities in India with the Hans Foundation, we bring you three new draft chapters on Assam, Manipur and Puducherry. With this we have completed compilation of draft chapters for 21 states and 3 union territories. Feedback and comments are invited from readers for the below chapters:

The Assam Chapter (by CLPR, August 28, 2013)
The Manipur Chapter (by CLPR, August 29, 2013)
The Puducherry Chapter (by Anandhi Viswanathan, August 31, 2013)

Note: All the chapters published on the website are early drafts and will be reviewed and updated.

Reports

Banking and Accessibility in India: A Report by CIS (by Vrinda Maheshwari, August 12, 2013). This is the final report submitted to the Ministry of Finance, Government of India.
Opening New Avenues for Empowerment (by UNESCO, August 31, 2013). UNESCO has published a global report on higher education titled “Opening New Avenues for Empowerment”. Nirmita Narasimhan was the coordinating author for the Asia Pacific region.

Access to Knowledge and Openness

As part of its project on developing the growth of Indic language communities with Wikimedia Foundation, CIS-A2K held six Wikipedia workshops. CIS is also doing a project (Pervasive Technologies) on examining the relationship between production of pervasive technologies and intellectual property. CIS also promotes openness including open government data, open standards, open access, and free/libre/open source software through its Openness programme.

Access to Knowledge
Research Paper

India's Obligations under Bilateral Investment Treaties (Part A): “Bilateral Inhibiting Treaty?” — Investigating the Challenges that Bilateral Investment Treaties pose to the Compulsory Licensing of Pervasive Technology Patent Pools (by Gavin Pereira, August 31, 2013).

Column

Copyrights and Copywrongs Why the Government Should Embrace the Public Domain (by Pranesh Prakash, Yojana, Issue: August 2013).

Media Coverage

Dictionary words in software patent guidelines puzzle industry (by C.H. Unnikrishnan, Livemint, August 26, 2013). CIS work on Access to Knowledge is mentioned.

Blog Entries

Are Indian Consumer Laws Ready for the Digital Age? (by Vipul Kharbanda, August 8, 2013).
Do You Have the Right to Unlock Your Smart Phone? (by Puneeth Nagaraj, August 7, 2013).

Access to Knowledge (Wikipedia)

The A2K team consists of four members based in Bangalore: T. Vishnu Vardhan, Dr. U.B. Pavanaja, Subhashish Panigrahi and Syed Muzammiluddin, and one team member Nitika Tandon who works from Delhi.

Event Reports

A Kannada Wikipedia Workshop at Krishnarajapet (by Dr. U.B. Pavanaja, August 14, 2013). The workshop was co-organized by the CIS-A2K team along with Kannada Sahitya Parishat of KR Pet.
An Odia Wikipedia Workshop at Sambalpur (by Gorvachove Pothal, August 27, 2013). This workshop was held at Veer Surendra Sai University of Technology, Burla, Sambalpur on July 26 and 27, 2013. Odia Wikipedian Gorvachove Pothal organized this workshop with financial support from the CIS-A2K programme.

Konkani Wikipedia — Climbing up the Indian Language Ladder? (by Subhashish Panigrahi, August 31, 2013). CIS-A2K team organized this event at the Konkani Department, Goa University from August 21 to 24, 2013.
Konkani Wikipedia Advances in 4 Days — From 90 Articles to 130 Articles! (by Nitika Tandon, August 31, 2013). CIS-A2K team organized this event at the Konkani Department, Goa University from August 21 to 24, 2013. Thirty-eight students took part in the wiki editing workshop.

Events Co-organised

Digitization of Books for Indic Language WikiSource (organised by Wikimedia India and CIS-A2K, CIS, Bangalore, August 18, 2013).
A Workshop on Editing Wikipedia in Mumbai (organised by the Centre for Indian Languages in Higher Education and CIS-A2K, Tata Institute of Social Sciences, Mumbai, August 24, 2013). The workshop was aimed at assisting students to take part in the Indian Languages Mela at the Tata Institute of Social Sciences (September 20-21, 2013) which is hosting a competition for best Indian language entries on Wikipedia.

Event Hosted

Mobile Training Workshop @ CIS (CIS, Bangalore, August 29, 2013). Rachita and Keerthana Chandrashekar gave a talk on mobile campaigns.

Events Participated

Wikimania 2013: The International Wikimedia Conference (organised by Wikimedia Foundation, Hong Kong Polytechnic University, August 7 – 11, 2013). T. Vishnu Vardhan and Subhashish Panigrahi participated in the event.
Wikimedia Asia Meeting (organised by Wikimedia community, Hong Kong, August 10, 2013). T. Vishnu Vardhan and Subhashish Panigrahi participated in the meeting. Unedited transcript of the entire conversation is posted online.
వికీపీడియా:సమావేశం/హైదరాబాద్/ఆగష్టు (Hyderabad, August 25, 2013). T.Vishnu Vardhan participated for the meeting through Skype.

Media Coverage

Wikipedia Gains Massive Traffic Thanks To Vernacular Languages (Before It’s News, August 1, 2013). T. Vishnu Vardhan is quoted.
Wikipedia boom in Marathi, Malayalam and other desi languages (by Sandhya Soman, The Times of India, August 1, 2013). T. Vishnu Vardhan is quoted.
Wikipedia boom in vernacular languages (by Divya Saboo, August 1, 2013). The Centre for Internet and Society is mentioned.
Stress on posting articles on Kannada Wikipedia (by R. Krishna Kumar, Hindu, August 2, 2013). Dr. U.B.Pavanaja is quoted.
India’s Indigenous Languages Drive Wikipedia’s Growth (by Mahesh Sharma, TechCrunch, August 6, 2013). T. Vishnu Vardhan is quoted.
Krishnarajapet Wikipedia Workshop Coverage (Prajavani, August 12, 2013).
Krishnarajapet Wikipedia Workshop Coverage (Vijaya Vani, August 12, 2013).
Krishnarajapet Wikipedia Workshop Coverage (Suvarna Times of Karnataka, August 12, 2013).
Wikipedia writes a new script (by Joyce Dias, August 24, 2013, The Goan). CIS-A2K workshop held in Goa is mentioned extensively. Nitika Tandon and Subhashish Panigrahi are quoted.
Konkani Wikipedia makes headway (by Diana Fernandes, OHeraldO, August 24, 2013). Nitika Tandon is quoted.
Konkani Wikipedians Speak (Goan Voice Daily Newsletter, September 4, 2013). Konkani Wikipedia workshop organized in Goa from August 21 – 24, 2013 is mentioned in this newsletter.

Ongoing / Upcoming Events

Wikipedia Training in Telugu for Dr. B.R. Ambedkar Open University, Hyderabad (Dr. B.R. Ambedkar Open University, Hyderabad, September 5-6, 2013). T. Vishnu Vardhan is teaching a module on "Knowledge and Openness in the Digital Era".
You too can write on Wikipedia! — Orientation Workshop (co-organised by CIS-A2K and the Centre for Contemporary Studies, Indian Institute of Science, Bangalore, September 15, 2013).

Train the Trainer — Four-day long Residential Training Workshop in Bangalore (organised by CIS-A2K, Bangalore, October 1 – 5, 2013). The programme will be held in the first week of October.

Blog Entries

Voices from Goa: Frania Pereira tells Why She Writes Articles on Konkani Wikipedia (by Subhashish Panigrahi, August 27, 2013).
Voices from Goa: Wikipedia Editor Rusita Paryekar (by Subhashish Panigrahi, August 27, 2013).

Openness

Event Hosted

Open Hardware Lab: Play & Invent + Bonus Film Screening (CIS, Bangalore, August 4, 2013). A hangout was done with CIS Lab Community and with members of the Computer Club of India and Arduino enthusiasts.

Event Participated

e-DIRAP Google+ Hangout on Open Government (organised by Google, July 25, 2013). Sunil Abraham was a panelist.

Media Coverage

Beyond Property Rights: Thinking About Moral Definitions of Openness (by David Eaves, Tech President, August 6, 2013). Sunil Abraham is quoted.
Extending The Spectrum Of Openness To Include The Moral Right To Share (by Glyn Moody, Techdirt, August 19, 2013). Sunil Abraham is quoted.

Internet Governance

CIS began two projects earlier this year. The first one on facilitating research and events on surveillance and freedom of expression is with Privacy International and support from the International Development Research Centre, Canada. The second one on mapping cyber security actors in South Asia and South East Asia is with the Citizen Lab, Munk School of Global Affairs, University of Toronto and support from the International Development Research Centre, Canada:

SAFEGUARDS Project

Event Report

Sixth Privacy Roundtable (co-organised by CIS, FICCI and DSCI, New Delhi, August 24, 2013). Bhairav Acharya and Prachi Arya participated in this event. The discussions and recommendations from the six round table meetings will be presented at the Internet Governance meeting in October 2013.

Newspaper / Magazine Columns

Freedom from Monitoring: India Inc Should Push For Privacy Laws (by Sunil Abraham, Forbes India Magazine, August 21, 2013).
Out of the Bedroom (by Nishant Shah, Indian Express, August 25, 2013).

Blog Entries

'Ethical Hacker' Saket Modi Calls for Stronger Cyber Security Discussions (by Kovey Coles, August 5, 2013).
Ethical Issues in Open Data (by Kovey Coles, August 7, 2013).
FinFisher in India and the Myth of Harmless Metadata (by Maria Xynou, August 13, 2013).

Events Organised

The Hackers Way of Reshaping Policies (CIS, Bangalore, August 2, 2013). Bernadette Langle gave a talk on different ways to reshape policies.
Chennai: Learn to Protect your Online Activities! (Asian College of Journalism, Taramani, Chennai, August 7, 2013). A Crypto Party was organised.
The Phishing Society: Why 'Facebook' is more dangerous than the Government Spying on You - A Talk by Maria Xynou (CIS, Bangalore, August 7, 2013). Maria Xynou gave a talk on phishing society.
Learn to Protect your Online Activities! (ACJ - Asian College of Journalism, Second Main Road (Behind M.S. Swaminathan Research Foundation), Taramani, Chennai, August 7, 2013).
Privacy Meeting: Brussels – Bangalore (CIS, Bangalore, August 14, 2013). Gertjan Boulet and Dariusz Kloza gave a talk on privacy.
Learn to Protect your Online Activities! (CIS, Bangalore, August 17, 2013). A Crypto Party was held at CIS.

Events Participated In

Summer School 2013 (organized by the Research Center of Media and Communication at the University of Hamburg, Germany, July 29 – August 2, 2013). Dr. Nishant Shah was a panelist in the session on "Guilty until Proven Innocent: Pirates, Pornographers, Terrorists and the IT Act in India".
Meeting of a Sub-committee on DNA Profiling Bill (Hyderabad, August 6, 2013). Sunil Abraham participated in this meeting for discussing the draft bill.
Surveillance: Privacy Vs Security (organized by the Foundation for Media Professionals, India International Centre, New Delhi, August 17, 2013). Pranesh Prakash was a panelist.

Media Coverage

Crypto Night (by Rahul M., Caravan, August 1, 2013). Pranesh Prakash and Bernadette Langle are quoted.
Facebook: Limiting access to social media can restrict freedom of speech (by Kim Arora, The Times of India, August 1, 2013). Sunil Abraham is quoted.
Token disclosures? (by Deepa Kurup, The Hindu, August 4, 2013). Sunil Abraham is quoted.
Memeâ€™s the word now (by Padmaparna Ghosh, The Times of India, August 4, 2013). Nishant Shah is quoted.
Chinese hackers baiting Indian govt, corporate employees: report (by Moulishree Srivastava and Anirban Sen, Livemint, August 9, 2013). Sunil Abraham is quoted.
Mixed signals? Supreme Court notices to states on Facebook arrests (NDTV, August 16, 2013). Pranesh Prakash, Shreya Singhal and Faizal Farooqui discussed the grey areas of the IT Act.
Balancing vigilance and privacy (by Prashant Jha, The Hindu, August 18, 2013). Pranesh Prakash is quoted.
How Next-Gen Smartphone Users are Being Bought and Sold (by Rohin Dharmakumar, Forbes India Magazine, August 13, 2013, and IBN Live, August 19, 2013). Sunil Abraham is quoted.
Dear Milind Deora, Prakash Javadekar Deserved The Truth (by Rohin Dharmakumar, Forbes India, August 22, 2013). Sunil Abraham is quoted.
Election campaign: parties draw battle lines on media platforms (by Venkatesh Upadhyay, Livemint, August 26, 2013). Sunil Abraham is quoted.
India's Internet Privacy Woes (by Rohin Dharmakumar, Forbes India Magazine, August 26, 2013). Pranesh Prakash is quoted.
Cyberspying: Government may ban Gmail for official communication (The Times of India, August 30, 2013). Sunil Abraham is quoted.
Indian government to bar politicians from using Gmail for official business (by Neil McAllister, The Register, August 30, 2013). Sunil Abraham is quoted.

Cyber Stewards Project
Laird Brown, a strategic planner and writer with core competencies on brand analysis, public relations and resource management and Purba Sarkar who in the past worked as a strategic advisor in the field of SAP Retail are working in this project.

Video Interview

Part 9: Interview with Saikat Datta (August 5, 2013).

Telecom

CIS has published one newspaper column in the Business Standard and also made a submission to TRAI:

Newspaper Column

Breaking into the Closed Circle: Domestic High-Tech Manufacturing Needs Access To Markets (by Shyam Ponappa, originally published in the Business Standard, July 31, 2013 and also mirrored in Organizing India Blogspot, August 1, 2013).

Submission

TRAI Consultation Paper on Spectrum (by Shyam Ponappa and A.B. Beliappa, August 31, 2013). The submission was made to the Telecom Regulatory Authority of India on August 21, 2013.

Digital Humanities

We are building research clusters in the field of Digital Humanities. The Digital will be used as a way of unpacking the debates in humanities and social sciences and look at the new frameworks, concepts and ideas that emerge in our engagement with the digital. The clusters aim to produce and document new conversations and debates that shape the contours of Digital Humanities in Asia.

Blog Entries

Digital Humanities Talk (by Sara Morais, August 1, 2013). Sara wrote about her talk in this blog entry.
Theorizing the Digital Subaltern (by Sara Morais, August 2, 2013).

Event Organised

Digital Humanities for Indian Higher Education (co-organised by CIS-A2K, HEIRA, CSCS, Tumkur University, Tata Institute of Social Sciences, Mumbai and CCS-Indian Institute of Science, Bangalore, July 13, 2013). Errata: We had got the name of one of the co-organisers wrong in our previous newsletter. We have corrected this now.

Event Participated In

South Asia Conference on Higher Education (organised by the Centre for Study of Culture and Society, Ford Foundation Office, New Delhi, August 5 – 7, 2013). Sunil Abraham participated in this conference.

About CIS

Get short, timely messages from us on Twitter
Join the CIS group on Facebook
Visit us at http://cis-india.org

*Support Us*

Please help us defend consumer / citizen rights on the Internet! Write a cheque in favour of ‘The Centre for Internet and Society’ and mail it to us at No. 194, 2nd ‘C’ Cross, Domlur, 2nd Stage, Bengaluru – 5600 71.

Request for Collaboration
We invite researchers, practitioners, and theoreticians, both organisationally and as individuals, to collaboratively engage with Internet and society and improve our understanding of this new field. To discuss the research collaborations, write to Sunil Abraham, Executive Director, at sunil@cis-india.org or Nishant Shah, Director – Research, at nishant@cis-india.org

CIS is grateful to its donors, Wikimedia Foundation, Ford Foundation, Privacy International, UK, Hans Foundation and the Kusuma Trust which was founded by Anurag Dikshit and Soma Pujari, philanthropists of Indian origin, for its core funding and support for most of its projects.

For more details visit https://cis-india.org/about/newsletters/august-2013-bulletin

August 2012 Bulletin

praskrishna — 2012-09-11T14:53:44Z

Welcome to the newsletter issue of August 2012 from the Centre for Internet & Society (CIS). The present issue features an analysis of the latest list of sites blocked by the Indian government from August 18, 2012 to August 21, 2012, the India Report for Consumers International IP Watchlist 2012, and press coverage related to the recent North East exodus.

Internet Governance

The Internet Governance programme conducts research around the various social, technical, and political underpinnings of global and national Internet governance, and includes online privacy, freedom of speech, and Internet governance mechanisms and processes:

Special Section on Freedom of Expression

We usually cover Freedom of Expression under Internet Governance. However, in the month of August there has been much discussion regarding the North East exodus from Bangalore and the blocking of a number of websites by the Indian government from August 18 to 21, 2012. This special section covers reportage and original content from CIS:

Featured Research

Analysing Latest List of Blocked Sites (Communalism & Rioting Edition) (by Pranesh Prakash): Pranesh Prakash did a preliminary analysis on a leaked list of the websites blocked from August 18, 2012 till August 21, 2012 by the Indian government. There were a total of 309 specific items (those being URLs, Twitter accounts, img tags, blog posts, blogs, and a handful of websites) that were blocked. In this analysis, Pranesh examines why these have been blocked, are the blocks legitimate, are there any egregious mistakes, why the whole list hasn’t been put up, why can one access items that are supposed to be blocked, what should the government have done, etc. The analysis was quoted/cross-posted in the following places: Wall Street Journal (August 25, 2012), The Hindu (August 24, 2012), LiveMint (August 24, 2012), Global Voices (August 24, 2012), Outlook (August 23, 2012), FirstPost.India (August 23, 2012), IBN Live (August 23, 2012), News Click (August 23, 2012), Medianama (August 23, 2012) and KAFILA (August 23, 2012).

Columns

To regulate Net intermediaries or not is the question (by Sunil Abraham, Deccan Herald, August 26, 2012): “Given the disruption to public order caused by the mass exodus of North-Eastern Indians from several cities, the government has had for the first time in many years, a legitimate case to crackdown on Internet intermediaries and their users.”

Social media, SMS are not why NE students left Bangalore (by Nishant Shah, First Post, August 25, 2012): “I woke up one morning to find that I was living in a city of crisis. Bangalore, where the largest public preoccupations to date have been about bad roads, stray dogs, and occasionally, the lack of night-life, the city was suddenly a space that people wanted to flee and occupy simultaneously.”
What lurks beneath the Network (by Nishant Shah, Down to Earth, August 24, 2012): “There is a series of buzzwords that have become a naturalised part of discussions around digital social media—participation, collaboration, peer-2-peer, mobilisation, etc. Especially in the post Arab Spring world (and our own home-grown Anna Hazare spectacles), there is this increasing belief in the innate possibilities of social media as providing ways by which the world as we know it shall change for the better. Young people are getting on to the streets and demanding their rights to the future.”
Censoring the Internet: A brief manual (by Sunil Abraham, Tehelka, August 23, 2012): “Blocking websites on the Internet should be proportionate to harm they intend. However, the government of India's approach is against the principles of natural justice.”
The Perils of 'Hactivism' (by Chinmayi Arun, LiveMint, August 20, 2012): “Civil disobedience includes accepting the penalty for breaking the law. Untraceable hackers are far removed from this ethic.”

Foreign Media Coverage

India blocks more than 250 Web sites for inciting hate, panic (by Rama Lakshmi, Washington Post on August 20, 2012): “A blanket ban does not necessarily lead to a reduction in the circulation of rumors because people become more vulnerable in a communication vacuum.”— Sunil Abraham.
India’s ethnic clashes intensify within social-media maelstrom (by Stephanie Nolen, Globe Mail, August 23, 2012): “Now for a change, the government has legitimate grounds to censor speech...but they’ve cried wolf on so many occasions before.” — Sunil Abraham.
India limits social media after civil unrest (by Mark Magnier, Australian Financial Review, August 24, 2012): “Before, the government’s had no grounds for censorship, it was only acting on the bruised egos of bureaucrats and officials... this time, it’s got a legitimate right given the disruption of public order. But it hasn’t done so very effectively.” — Sunil Abraham.
New Delhi Expands Curbs on Web Content (by R Jai Krishna and Rumman Ahmed, Wall Street Journal, August 23, 2012): “The government's move to block several Twitter handles is a clear case of administrative overreach...This action means citizens are less likely to believe that the government can use its powers responsibly.” — Sunil Abraham.
Govt in line of fire over web censorship (by Surabhi Agarwal, Livemint, August 24, 2012): “Both Kanchan Gupta and Swapan Dasgupta seem to be having a right wing ideology, but while the former’s account is blocked the latter’s is not...The difference is on the kind of content which has been posted.” — Pranesh Prakash.
India's social media crackdown reveals clumsy govt machinery (by David Lalmalsawma, Reuters, August 24, 2012): Pranesh Prakash’s analysis is quoted.
Internet expert criticizes Indian cyber blockades (by Muneeza Naqvi, Associated Press, August 24, 2012): “The government has gone overboard and many of its efforts are legally questionable.” — Pranesh Prakash. This was also covered in Bloomberg Businessweek (August 24, 2012), Khaleej Times (August 24, 2012), ABC News (August 24, 2012), Seattle Times (August 24, 2012), Vancouver Sun (August 24, 2012), Kansas City. (August 24, 2012), Times Colonist (August 24, 2012), Merced Sun-Star (August 24, 2012), Yahoo News (August 24, 2012), SanLuisObispo.com (August 24, 2012), Terrorism Watch (August 25, 2012), Sci-Tech Today (August 26, 2012).
How ISPs block websites and why it doesn’t help (by Gopal Sathe, Livemint, August 24, 2012): “Even though many of the items on that list do deserve (in my opinion) to be removed [...] the people and companies hosting the material should have been asked to remove it, instead of ordering the ISPs to block them.” — Pranesh Prakash.
India’s Internet Curbs Under Legal Cloud (by Rumman Ahmed and R Jai Krishna, Wall Street Journal, August 26, 2012):” The four orders that were sent to the ISPs don’t say under which section or under what power these orders are being sent...They were sent without invoking any statute or without invoking any law.” — Pranesh Prakash.
After Violence in India, a Crackdown Online (by Gardiner Harris, New York Times, August 25, 2012): “I don’t see this as politically motivated censorship...I see this as gross ineptitude by the government.” — Pranesh Prakash.
Inde: la tentative de contrôler l'internet est "illégale" (Agence France Presse, August 24, 2012): Pranesh Prakash is quoted.
India threatens action against Twitter for ethnic violence 'rumors' (originally posted by Ben Sheppard in AFP and published in the China Post, August 25, 2012): Pranesh Prakash’s analysis is quoted.
Blocked websites: Where India flawed (CIOL, August 23, 2012): Pranesh Prakash’s analysis is quoted.
India: Social Media Censorship to Contain ‘Cyber-Terrorism'? (by Aparna Ray, Global Voices, August 24, 2012): Pranesh Prakash’s analysis is quoted.
Delhi defends Internet blocking (Gulf Today, August 25, 2012): “The officials who are trusted with this don’t know the law or modern technology well enough.” — Pranesh Prakash.
India Blocks News Website Pages for 'Spreading Fear' over Assam Violence (by Gianluca Mezzofiore, International Business Times, August 24, 2012): “The government's highest priority should have been to counter the rumours and it did a really bad job of that.” — Pranesh Prakash.
Internet clamp outrage (Gulf Daily, August 25, 2012): Pranesh Prakash is quoted.
India faces Twitter backlash over Internet clampdown (by Devidutta Tripathy and Satarupa Bhattacharjya, Reuters, August 24, 2012): “This isn't about political censorship. This is about the government not knowing how to do online regulation properly.” — Pranesh Prakash.
Indian government defends Internet blocking (AFP, August 23, 2012): “I hope that this fiasco shows the folly of excessive censorship and encourages the government to make better use of social networks and technology to reach out to people.” — Pranesh Prakash. This was cross-posted in the following: The National (August 25, 2012), MSN News (August 24, 2012), StarAfrica.com (August 24, 2012), Jakarta Globe (August 24, 2012).
Criticism mounts over India censorship (by James Crabtree in Mumbai and Tim Bradshaw in San Francisco, Financial Times, August 24, 2012): “I am not questioning their original motives, but I do think this is excessive and incompetent censorship.” — Pranesh Prakash.
Facebook's Delicate Dance With Delhi On Censorship (by Mark Bergen, Forbes, August 29, 2012): “Perhaps the Indian government has wasted, frittered away goodwill...It has cried ‘wolf’ so many times that this time the internet intermediaries are not taking them as seriously as they should.” — Sunil Abraham.
Internet Analysts Question India’s Efforts to Stem Panic (by Vikas Bajaj, New York Times, August 21, 2012): “The Internet intermediaries are responding slowly because now they have to trawl through their networks and identify hate speech.” — Sunil Abraham. This was cross-posted in NDTV on August 22, 2012. A version of this article appeared in print on August 22, 2012, on page B4 of the New York edition with the headline: Internet Moves by India to Stem Rumors and Panic Raise Questions.
India limits social media after civil unrest (by Mark Magnier, Los Angeles Times, August 23, 2012 and cross-posted in Channel 6 News on August 24, 2012): Sunil Abraham is quoted.
India Debates Misuse of Social Media (by Anjana Pasricha, Voice of America, August 21, 2012 and re-posted in Chosunilbo on September 4, 2012): “Social media websites and other Internet intermediaries should have been asked by the government to run banner advertising or some other form of messaging that revealed the lack of truth in the rumors that were circulating.” — Sunil Abraham.
Officials Raise Questions over Indian Government’s Efforts (by Bruce Totolos, French Tribune, August 22, 2012). “The government acted appropriately, but without sufficient sophistication.” — Sunil Abraham.
India seeks a tighter grip on social media (United Press International, August 24, 2012): Pranesh Prakash is quoted.

National Media Coverage

Internet expert Pranesh Prakash criticizes Indian cyber blockades (Economic Times, August 24, 2012): Pranesh Prakash is quoted.
Govt orders blocking of 300 specific URLs including 16 Twitter accounts (Times of India, August 23, 2012): “The blocking of many of the items on the list are legally questionable and morally indefensible, even while a large number of the items ought to be removed.” — Pranesh Prakash.
NE exodus: List containing 309 blocked URLs leaks online (tech 2, August 23, 2012): Pranesh Prakash's analysis is quoted.
Govt cracks down on Twitter (Hindustan Times, August 24, 2012): “The blocking was done without due process of law...the government should have engaged with the social media platforms since a majority — 217 out of 310 — of the block orders were aimed at Facebook, YouTube, and Twitter.” — Pranesh Prakash.
Twitter users hit back at government ban (originally posted in Reuters and carried in the Hindustan Times, August 24, 2012): “This isn't about political censorship. This is about the government not knowing how to do online regulation properly.” — Pranesh Prakash.
When #GOIBlocks, twitterati fly off their ‘handles’ (Hindustan Times, August 26, 2012). Pranesh Prakash’s tweet is quoted.
Regulating the Internet by fiat (by V Sridhar, Hindu, August 26, 2012): Pranesh Prakash’s analysis is quoted.
Twitter handles: How and why govt erred and what it can do to be smarter & more effective (by TV Mahalingam and Shantanu Nandan Sharma, Economic Times, August 26, 2012): “Perhaps, for the first time, the Indian government had legitimate reasons to censor speech.” — Sunil Abraham.
Some ISPs block Wordpress domain across India (tech 2, August 25, 2012): Pranesh Prakash’s analysis is quoted.
Details emerge on government blockade of websites (Hindu, August 24, 2012): Pranesh Prakash’s analysis is quoted.
India faces Twitter backlash over Internet clampdown (INDOLink, August 25, 2012): Pranesh Prakash is quoted.
India Blocks Facebook, Twitter, Mass Texts in Response to Unrest (by Simon Roughneen, Media Shift, August 28, 2012): “In the older forms of governance, which were imagined through a broadcast model, the government was at the center of the information wheel, managing and mediating what information reached different parts of the country. In the [peer-to-peer] world, where the government no longer has that control, it is now trying different ways by which it can reinforce its authority and centrality to the information ecosystem. Which means that there is going to be a series of failures and models that don't work.” — Nishant Shah.
Tata Photon unblocks Wordpress.com (by Rohini Lakshane, tech 2, August 30, 2012): “This is not the first time an ISP has gone overboard in implementing censorship, be it copyright issues, piracy or inflammatory content. In 2006, the government had chastised ISPs for over-censoring content and blocking unintended websites and pages...ISPs have numerous grouses against the government. They do not possess the technical capabilities to implement the government's orders, at times, whether about surveillance or censorship.” — Pranesh Prakash.
Northeast exodus: Is there a mechanism to pre-screen social media content? (by Wahid Bukhari, Merinews.com, August 23, 2012): “Given the amount of content uploaded on the larger social networks, pre-screening content is just not possible, while removal upon complaint is. They don't have editors like newspapers do; importantly, they shouldn't.” — Pranesh Prakash.
Haphazard censorship? Leaked list of blocked websites in India (IBN Live, August 23, 2012): Pranesh Prakash’s analysis is quoted.
Government asks Twitter to block fake 'PMO India' accounts; site fails to respond (Economic Times, August 23, 2012): Sunil Abraham is quoted.

Videos

FTN: Is it time to regulate social media? (IBN Live, August 21, 2012): Sunil Abraham, Pavan Duggal, A Mukherji and Nikhil Pahwa spoke to CNN-IBN Deputy Editor Sagarika Ghose in Face the Nation episode that was telecasted in IBNLive on August 21, 2012. Sunil said “if one looks at the initial orders that the government sent these intermediaries those were very broad instructions. The order was addressed to all intermediaries under the IT Act.” Watch the full video on IBN Live.
Govt vs Tweeple: Has clampdown hit free speech? (NDTV, August 23, 2012): Has the Government crossed the line by ordering the blocking of several Twitter accounts, many belonging to prominent journalists? The debate was featured in NDTV on August 23, 2012. Sunil Abraham spoke to Sonia Singh of NDTV. Sunil said that “we should focus on designing of the censorship regime in the country and the lack of compliance with the principles of natural justice.” Watch the full video on NDTV.
Is the govt caught in the 'censorship' web? (NDTV, August 26, 2012): In “We the People” Pranesh Prakash responded to Barkha Dutt’s question on what does a government do in a time of social unrest. See the full debate on NDTV.

Events Organised

Role of the US Tech Companies in Government Surveillance: A Lecture by Christopher Soghoian (CIS, Bangalore, August 27, 2012): Christopher Soghoian gave a lecture on the role companies play in assisting government surveillance.
The Asian Edge: 2012 Inter-Asia Cultural Studies Society Summer School: The 2nd Biannual Inter Asia Cultural Studies (IACS) Summer School was hosted in Bangalore by CIS and the Centre for the Study of Culture and Society.
Biometric Identification: Specified Error, Accuracy and Efficiency, Considered for the Operations of the UIDAI — A Talk by Hans Varghese Mathews (CIS, Bangalore, August 17, 2012): Hans Varghese Mathews gave a public lecture on biometric identification.

Events Participated

Sixth Meeting of the two Sub-Groups on Privacy Issues under the Chairmanship of Justice AP Shah (Committee Room No. 228, Yojana Bhawan, Sansad Marg, New Delhi, August 31, 2012): Sunil Abraham participated in the meeting.
APNIC 34 Conference (Phnompenh, Cambodia, August 23 – 31, 2012): Sunil Abraham was a panelist along with Ang Peng Hwa, Paul Wilson, Duangthip Chomprang and Raul Echeberria in the session on Internet Governance Plenary. The event was organised by APNIC.

Events Hosted

Meetup for Bangalore's designers (CIS, Bangalore, August 11, 2012): CIS hosted the meet-up in Bangalore.
Visit by students from Hindustan University, Chennai (CIS, Bangalore, August 16, 2012): Sunil Abraham and Elonnai Hickok gave a lecture to students from the Hindustan University.
Interface Intimacies (TERI Complex, Bangalore, August 18 – 20, 2012): CIS conducted a research workshop with Audrey Yue and Namita Malhotra.

Upcoming Events

Thinking with Data@CIS (CIS, Bangalore, September 16 – 18, 2012): The Thinking with Data course offered at the National Institute of Advanced Studies (NIAS) will be screened at CIS, Bangalore. The screening will be followed by online discussions with the faculty through Skype or Google+ Hangouts. Screening starts from September 12.
Cartonama Conference (MLR Convention Centre, JP Nagar, Bangalore, September 22, 2012): The Cartonama Conference is centred around geospatial data, mapping and location based services. HasGeek supported by CIS is organising this event.
UK DNA Database and the European Court of Human Rights: Lessons that India can Learn from Its Mistakes (Alternative Law Forum, Infantry Road, Shivaji Nagar, Bangalore, September 24, 2012): CIS in collaboration with Alternative Law Forum invites the public to a talk with international experts, Helen Wallace from GeneWatch, UK and Jeremy Gruber from the Council for Responsible Genetics in the United States.

Telecom

While the potential for growth and returns exist for telecommunications in India, a range of issues need to be addressed. One aspect is more extensive rural coverage and the other is a countrywide access to broadband which is low. Both require effective and efficient use of networks and resources, including spectrum:

Building Knowledge and Capacity around Telecommunication Policy in India

Ford Foundation has given a grant of USD 2,00,000 to CIS to build expertise in the area of telecommunications in India. The knowledge repository deals with these modules: Introduction to Telecommunications, Telecommunications Infrastructure and Technologies, Government of India Regulatory Framework for Telecom, Telecommunication and the Market, Universal Access and Accessibility, The International Telecommunications Union and other international bodies, Broadcasting, Emerging Topics and Way Forward. Dr. Surendra Pal, Satya N Gupta, Paranjoy Guha Thakurta, Payal Malik, Dr. Rakesh Mehrotra and Dr. Nadeem Akhtar are the expert reviewers.

The following are the new outputs:

Auctioning and Allocation of Spectrum (by Snehashish Ghosh): Auction of spectrums was introduced in the telecommunication market after the failure of the administrative process of allocating spectrum. Auctions use a price mechanism to allocate spectrum. Auction of spectrum can be used to increase efficiency and earn maximum revenue.
The Telecom Regulatory Authority of India Act, 1997 (by Snehashish Ghosh): The main objective of the TRAI Act was to establish the TRAI and the Telecom Dispute Settlement Appellate Tribunal. Snehashish also touches upon the amendment to the TRAI Act, government control over TRAI, scheme of the TRAI Act, constitution of TRAI, its powers and functions, grounds and procedures for appeal to the tribunal, etc.
Broadband Wireless Access – Standards (by Jürgen Kock): Jürgen tells us about the broadband wireless access standards, why we need technical standards, who define BWA standards, WiMAX standards and long term evolution.
Mesh Networks (by Ravikiran Annaswamy): Ravikiran tells us the definition of Mesh Networks, its importance, applications and the things to explore in future.
National Telecom Policy, 2012 (by Snehashish Ghosh): The National Telecom Policy, 2012 was approved by the Union Cabinet on May 31, 2012. Snehashish tells us about the vision of the National Telecom Policy, 2012, its background, the strategies (broadband rural telephony and universal service obligation fund), licensing, convergence and value-added services, spectrum management, etc.
New Telecom Policy, 1999 (by Snehashish Ghosh): The New Telecom Policy, 1999 was formulated on the basis of the report of Group on Telecommunication. In this unit, Snehashish talks about the objectives of the Policy, its targets, the new category of service providers, role of the regulator, other mandates to the Policy, amendment to the New Telecom Policy, 1999, etc.
National Telecom Policy, 1994 (by Snehashish Ghosh): The National Telecom Policy, 1994 was formulated for the purpose of opening up the Indian markets for foreign direct investment as well as domestic investment in the telecom sector. Snehashish throws light on the objectives of the National Telecom Policy, 1994, the status of telecom services prior to the implementation of the aforesaid Policy; value added services, hardware and technological aspects, basic services, and outcomes of the National Telecom Policy.

Column in Business Standard

Decision Analysis for Interest Rates - II (Shyam Ponappa, Business Standard, August 2, 2012): “India needs to make practical choices that prioritise growth. This is the second column. The previous column was published in the Business Standard on July 5, 2012. It explained how lower interest rates could improve growth by increasing net profits.”

Access to Knowledge

The Access to Knowledge programme addresses the harms caused to consumers, developing countries, human rights, and creativity/innovation from excessive regimes of copyright, patents, and other such monopolistic rights over knowledge:

Key Research

Consumers International IP Watchlist 2012 — India Report (by Pranesh Prakash): The India Report for Consumers International IP Watchlist 2012 was published on the A2K Network website. According to the report, India's Copyright Act is a relatively balanced instrument that recognises the interests of consumers through its broad private use exception, and by facilitating the compulsory licensing of works that would otherwise be unavailable. However, the compulsory licensing provision have not been utilized so far, because of both a lack of knowledge and more importantly because of the stringent conditions attached to them.

Press Coverage

Copyright Law: More Than a Moral Obligation (by Jaya Bhattacharji Rose, Businessworld, August 9, 2012): “So far, things have worked well because sepia-tinted photographs have generally become part of the public domain. But now, only photographs by photographers who died before 1951 are part of the public domain. This has shrivelled up the public domain in photographs since it is even more difficult to trace the photographer...than to estimate the age of a photograph, determining whether a photograph is in the public domain is laden with uncertainty. The use of historical photos in books (and Wikipedia) will be badly affected.”— Pranesh Prakash.

Accessibility

India has an estimated 70 million disabled persons who are unable to read printed materials due to some form of physical, sensory, cognitive or other disability. The disabled need accessible content, devices and interfaces facilitated via copyright law and electronic accessibility policies:

Blog Entry

Ring Side View: Update on WIPO Negotiations on the Treaty for the Visually Impaired (by Rahul Cherian): As the negotiations between Member States progressed it became clear that the United States and the European Union were blocking the Treaty while everybody else was pushing hard for the Treaty. The United States and the European Union were pushing for some form of non-binding instrument that would be more in the nature of a recommendation. Further coverage of this is at Huffington Post and in the Guardian.

Digital Natives

Digital Natives with a Cause? examines the changing landscape of social change and political participation in light of the role that young people play through digital and Internet technologies, in emerging information societies. Consolidating knowledge from Asia, Africa and Latin America, it builds a global network of knowledge partners who critically engage with discourse on youth, technology and social change, and look at alternative practices and ideas in the Global South:

Public Talk

Decoding Digital Natives (Mudra Institute of Communications, Ahmedabad, August 31, 2012): Nishant Shah gave a public lecture.

Openness

The 'Openness' programme critically examines alternatives to existing regimes of intellectual property rights, and transparency and accountability. Under this programme, we study Open Government Data, Open Access to Scholarly Literature, Open Access to Law, Open Content, Open Standards, and Free/Libre/Open Source Software:

Event Hosted

Bangalore Force.com August Meetup (CIS, Bangalore, August 19, 2012): John Barnes, CTO Model Metrics gave a lecture at the event organised by Bangalore Force.com.
Technology Evangelists and Religious Evangelists — A Talk by Katherine Sydenham (CIS, Bangalore, August 10, 2012): Katherine Sydenham from the University of Michigan School gave a lecture.
Data-Driven Journalism, Data Literacy & Open Government — Talk at CIS (CIS, Bangalore, August 1, 2012): The event was co-organised by Open Knowledge Foundation and CIS. Lucy Chambers and Laura Newman gave an informal talk on ‘Data-Driven Journalism, Data Literacy, and Open Government'.

CIS is hiring
*Jobs*
CIS is seeking applications from interested candidates for the following posts:

Research Manager: CIS is seeking an individual, full-time, for a period of 12 months, beginning from October 2012. The Research Manager is expected to contribute to conceptualising, managing and executing research projects in the field of Internet and Society, build knowledge networks of researchers towards collaborative and open knowledge production and dissemination, developing and executing the monitoring and evaluation processes for humanities and social sciences based research, supporting and managing academic, popular and hybrid publishing projects from existing and new research and initiate innovative and creative areas and methodologies of studying the Internet and its practices in India and the larger Global South, to develop key research clusters and networks. Send in your applications to admin@cis-india.org.
Researcher/Editor (Accessibility): CIS is hiring for the full-time position of a researcher for its accessibility programme. The job will entail working on researching on national and international policies and best practices in the field of accessibility of information and technology for persons with disabilities. To apply, please send your CV and three examples of writing to nirmita@cis-india.org
Programme Director – Access to Knowledge: CIS is seeking a Programme Director for its New Delhi office. The Programme Director will manage CIS’s Access to Knowledge programme which is funded by the Wikimedia Foundation, to support the growth of Wikipedia and its sister projects and to advance access to free knowledge in India. The Programme Director will partner with the large Wikimedia community in India to focus on Indic and English languages and will manage a team of four staff members.
Programme Officer – Internet Governance: CIS is seeking an individual with a strong background in legal research and policy work to be part of its internet governance (IG) programme. The candidates must have good knowledge of Indian and international law on freedom of expression and privacy, demonstrable research skills, have strong communication skills and be media savvy with the ability to convey complex legal issues clearly to a general audience, open to travel and work independently.

To apply for the posts of Programme Director and Programme Officers, please send your resume to Sunil Abraham (sunil@cis-india.org) or Pranesh Prakash (pranesh@cis-india.org) with three references.

About CIS

CIS was registered as a society in Bangalore in 2008. As an independent, non-profit research organisation, it runs different policy research programmes such as Accessibility, Access to Knowledge, Openness, Internet Governance, and Telecom. Over the last four years our policy research programmes have resulted in outputs such as the e-Accessibility Policy Handbook for Persons with Disabilities with ITU and G3ict, and Digital Alternatives with a Cause?, Thinkathon Position Papers and the Digital Natives with a Cause? Report with Hivos. With the Government of India we have done policy research for Ministry of Communications & Information Technology, Ministry of Human Resource Development, Ministry of Personnel, Public Grievances and Pensions, Ministry of Social Justice and Empowerment, etc., on WIPO Treaties, Copyright Bill, NIA Bill, etc.

CIS is an accredited NGO at WIPO and has given policy briefs to delegations from various countries, our Programme Manager, Nirmita Narasimhan won the National Award for Empowerment of Persons with Disabilities from the Government of India and also received the NIVH Excellence Award.

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CIS is grateful to its donors, Ford Foundation, Privacy International, UK, Hans Foundation and the Kusuma Trust which was founded by Anurag Dikshit and Soma Pujari, philanthropists of Indian origin, for its core funding and support for most of its projects.

For more details visit https://cis-india.org/about/newsletters/august-2012-bulletin