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Government gives free publicity worth 40k to Twitter and Facebook
https://cis-india.org/internet-governance/blog/government-giving-free-publicity-worth-40-k-to-twitter-and-facebook
<b>We conducted a 2 week survey of newspapers for links between government advertisement to social media giants. As citizens, we should be worried about the close nexus between the Indian government and digital behemoths such as Facebook, Google and Twitter. It has become apparent to us after a 2 week print media analysis that our Government has been providing free publicity worth Rs 40,000 to these entities. There are multiple issues with this as this article attempts at pointing out.</b>
<p style="text-align: justify;"><img src="https://cis-india.org/home-images/TotalAdvertisementExpenditure.jpg" alt="null" class="image-inline" title="Total Advertisement Expenditure" /></p>
<p style="text-align: justify;">We analyzed 5 English language newspapers daily for 2 weeks from March 12<sup>th</sup> to 26<sup>th</sup>, one week of the newspapers in Lucknow and the second week in Bangalore. Facebook, Twitter, Instagram and Alphabet backed services such as Youtube and Google Plus were part of our survey. Of a total of 33 advertisements (14 in Lucknow+19 in Bangalore), Twitter stands out as the most prominent advertising platform used by government agencies with 30 ads but Facebook at 29 was more expensive. In order to ascertain the rates of publicity, current advertisement rates for Times of India as our purpose was to solely give a rough estimation of how much the government is spending.</p>
<p style="text-align: justify;">Advertising of this nature is not merely an inherent problem of favoring some social media companies over others but also symptomatic of a bigger problem, the lack of our native e-governance mechanisms which cause the Government to rely and promote others. Where we do have guidelines they are not being followed. By outsourcing their e-governance platforms to Twitter such as TwitterSeva, a feature created by the Twitter India team to help citizens connect better with government services, there is less of an impetus to construct better <a class="external-link" href="https://factordaily.com/twitter-helping-india-reboot-public-services-publicly/">websites of their own</a>.</p>
<p style="text-align: justify;">If this is so because we currently do not have the capacity to build them ourselves then it is imperative that this changes. We should either be executing government functions on digital infrastructure owned by them or on open and interoperable systems. If anything, the surveyed social media platforms can be used to enhance pre-existing facilities. However, currently the converse is true with these platforms overshadowing the presence of e-governance websites. Officials have started responding to complaints on Twitter, diluting the significance of such complaint mechanisms on their respective department’s portal. Often enough such features are not available on the relevant government website. This sets a dangerous precedent for a citizen management system as the records of such interactions are then in the hands of these companies who may not exist in the future. As a result, they can control the access to such records or worse tamper with them. Posterity and reliability of such data can be ensured only if they are stored within the Government’s reach or if they are open and public with a first copy stored on Government records which ensures transparency as well. Data portability is an important facet to this issue as well as being a right consumers should possess. It provides for support of many devices, transition to alternative technologies and lastly, makes sure that all the data like other public records will be available upon request through the Right to Information procedure. The last is vital to uphold the spirit of transparency envisioned through the RTI process since interactions of government with citizens are then under its ambit and available for disclosure for whomsoever concerned.</p>
<p style="text-align: justify;">Secondly, such practices by the Government are enhancing the monopoly of the companies in the market effectively discouraging competition and eventually, innovation. While a certain elite strata of the population might opt for Twitter or Facebook as their mode of conveying grievance, this may not hold true for the rest of the online India population.</p>
<p style="text-align: justify;">Picking players in a free market is in violation of technology and vendor neutrality, a practice essential in e-governance to provide a level playing field for all and competing technologies. Projecting only a few platforms as de facto mediums of communication with the government inhibits the freedom of choice of citizens to air their grievances through a vendor or technology they are comfortable with. At the same time it makes the Government a mouthpiece for such companies who are gaining free publicity and consolidating their popularity. Government apps such as the SwachBharat one which is an e-governance platform do not offer much more in terms of functionality but either reflect the website or are a less mature version of the same. This leads to the problem of fracturing with many avenues of complaining such as the website, app, Twitter etc. Consequently, the priority of the people dealing with the complaints in terms of platform of response is unsure. Will I be responded to sooner if I tweet a complaint as opposed to putting it up on the app? Having an interoperable system can solve this where the Government can have a dashboard of their various complaints and responses are then made out evenly. Twitter itself could implement this by having complaints from Facebook for example and then the Twitter Seva would be an equal platform as opposed to the current issue where only they are favored.</p>
<p style="text-align: justify;">Recent events have illustrated how detrimental the storage of data by these giants can be in terms of privacy. Data security concerns are also a consequence of such leaks. Not only is this a long overdue call for a better data protection law but at the same time also for the Government to realize that these platforms cannot be trusted. The hiring of Cambridge Analytica to influence voters in the US elections, based on their Facebook profiles and ancillary data, effectively put the governance of the country on sale by exploiting these privacy and security issues. By basing e-governance on their backbone, India is not far from inviting trouble as well. It is unnecessary and dangerous to have a go-between for matters that pertain between an individual and state.</p>
<p style="text-align: justify;">As this article was being written, it was confirmed by the Election Commission that they are partnering with Facebook for the Karnataka Assemby Elections to promote activities such as encourage enrollment of Voter ID and voter participation. Initiatives like these tying the government even closer to these companies are of concern and cementing the latter’s stronghold.</p>
<p style="text-align: justify;"><em>Note: Our survey data and results are attached to this post. All research was collected by Shradha Nigam, a Vth year student at NLSIU, Bangalore.</em></p>
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<h3 style="text-align: justify;">Survey Data and Results</h3>
<p style="text-align: justify;">This report is based on a survey of government advertisements in English language newspapers in relation to their use of social media platforms and dedicated websites (“<strong>Survey</strong>”). For the purpose of this report, the ambit of the social media platforms has been limited to the use of Facebook, Twitter, YouTube, Google Plus and Instagram. The report was prepared by Shradha Nigam, a student from National Law School of India University, Bangalore. <a class="external-link" href="http://cis-india.org/internet-governance/files/cis-report-on-social-media">Read the full report here</a>.</p>
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For more details visit <a href='https://cis-india.org/internet-governance/blog/government-giving-free-publicity-worth-40-k-to-twitter-and-facebook'>https://cis-india.org/internet-governance/blog/government-giving-free-publicity-worth-40-k-to-twitter-and-facebook</a>
</p>
No publisherAkriti BopannaGoogleInstagramPrivacyTwitterYouTubeInternet GovernanceFeaturedGoogle PlusFacebookHomepage2018-04-27T09:52:26ZBlog EntryISIS and Recruitment using Social Media – Roundtable Report
https://cis-india.org/internet-governance/blog/isis-and-recruitment-using-social-media-2013-roundtable-report
<b>The Centre for Internet and Society in collaboration with the Takshashila Institution held a roundtable discussion on “ISIS and Recruitment using Social Media” on 1 September 2016 from 5.00 p.m. to 7.30 p.m. at TERI in Bengaluru.
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<p><span id="docs-internal-guid-e5578586-03c4-7aff-539c-952cd4e34bcf"> </span></p>
<p dir="ltr" style="text-align: justify; ">The objective of this roundtable was to explore the recruitment process and methods followed by ISIS on social media platforms like Facebook and Twitter and to understand the difficulties faced by law enforcement agencies and platforms in countering the problem while understanding existing counter measures, with a focus on the Indian experience.</p>
<h3 dir="ltr" style="text-align: justify; ">Reviewing Existing Literature</h3>
<p dir="ltr" style="text-align: justify; ">To provide context to the discussion, a few key pieces of existing literature on online extremism were highlighted. Discussing Charlie Winter’s “Documenting the Virtual Caliphate”, a participant outlined the multiple stages of the radicalisation process that begins with a person being exposed to general ISIS releases, entering an online filter bubble of like minded people, initial contact, followed by persuasion by the contact person to isolate the potential recruit from his/her family and friends. This culminates with the assignment of an ISIS task to such person. The takeaway from the paper, was the colossal scale of information and events put out by ISIS on the social media. It was pointed out that contrary to popular belief, ISIS publishes content under six broad themes: mercy, belonging, brutality, victimhood, war and utopia, least of which falls under the category of brutality which in fact garners the most attention worldwide. It was further elaborated that ISIS employs positive imagery in the form of nature and landscapes, and appeals to the civilian life within its borders. This strategy is that of prioritising quantity, quality, adaptability and differentiation while producing media. This strategy of producing media that is precise, adaptable and effective, according to the author, must be emulated by Governments in their counter measures, although there is no universal counter narrative that is effective. This effort, he stressed cannot be exclusively state-driven.</p>
<p dir="ltr" style="text-align: justify; ">JM Berger’s “Making Countering Violent Extremism Work” was also discussed. Here, a slightly different model of radicalisation has been identified with potential recruits going through 4 stages: the first being that of Curiosity where there is exposure to violent extremist ideology, the second stage is Consideration where the potential recruit evaluates the ideology, the third being Identification where the individual begins to self identify with extremist ideology, and the last being that of Self-Critique which is revisited periodically. According to Berger, law enforcement need only be involved in the third stage identified in this taxonomy, through situational awareness programs and investigations. This paper stated that counter-messaging policies need not mimic the ISIS pattern of slick messaging. A data-driven study had found that suspending and suppressing the reach of violent extremist accounts and individuals on online platform was effective in reducing the reach of these ideologies, though not universally so. It also found that generic counter strategies used in the US was more efficient than targeted strategies followed in Europe.</p>
<h3 dir="ltr" style="text-align: justify; ">Lack of Co-ordination, Fragmentation between the States and Centre</h3>
<p dir="ltr" style="text-align: justify; ">Speaking of the Indian scenario in particular, another participant brought to light the lack of co-ordination and consensus between the State and Central Governments and law enforcement agencies with respect to countering violent extremism with leads to a breakage in the chain of action. Another participant added that the underestimation of the problem at the state level coupled with the theoretical and abstract nature of work done at the Centre is another pitfall. While the fragmentation of agencies was stated to be ineffective, bringing them under the purview of a single agency was also proposed as an ineffective measure. It was instead suggested that a neutral policy body, and not an implementing body, should coordinate the efforts of the multiple groups involved.</p>
<h3 dir="ltr" style="text-align: justify; ">Unreliable Intelligence Infrastructure</h3>
<p dir="ltr" style="text-align: justify; ">It was pointed out that countries are presently underequipped due to the lack of intelligence infrastructure and technical expertise. This was primarily because agencies in India tend to use off-the shelf hardware and software produced by foreign companies, and such heavy dependence on unreliable parts will necessarily be detrimental to building reliable security infrastructure. Emphasis was laid on the significance of collaboration and open-source intelligence in countering online radicalisation. An appeal was made to inculcate a higher IT proficiency, indigenous production of resources, funding, collaboration, integration of lower level agencies and more research to be produced in this regard.</p>
<h3 dir="ltr" style="text-align: justify; ">Proactive Counter Narratives</h3>
<p dir="ltr" style="text-align: justify; ">The importance of proactive counter-narratives to extremist content was stressed on, with the possibility of generating inputs from government agencies and private bodies backing the government being discussed. Another solution identified was the creation and internal circulation of a clear strategy to counter the ISIS narrative and the public dissemination of research on online radicalization in the Indian context.</p>
<h3 dir="ltr" style="text-align: justify; ">Policies of Social Media Platforms</h3>
<p dir="ltr" style="text-align: justify; ">The conversation moved towards understanding policies of social media. One participant shed light on a popular platform’s strategies against extremism, wherein it was pointed out that the site’s tolerance policy extends not only to directly extremist content but also content created by people who support violent extremism .The involvement of the platform with several countries and platforms in order to create anti-extremist messaging and its intention to expand these initiatives was in furtherance of its philosophy to prevent any celebration of violence. The participant further explained that research shows that anti-extremist content that made use of humour and a lighter tone was more effective than media which relied on gravitas.</p>
<p dir="ltr" style="text-align: justify; ">Having identified the existing literature and current challenges, the roundtable concluded with suggestions for further areas of research:</p>
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<li style="text-align: justify; ">Understanding the use of encrypted messaging services like Whatsapp and Telegram for extremism, and an analysis of these platforms in the Indian context. A deeper understanding of these services is essential to gauge the dimensions of the problem and identify counter measures.</li>
<li style="text-align: justify; ">A lexical analysis of Indian social media accounts to identify ISIS supporters and group them into meta-communities, similar to research done by the RAND Corporation</li>
<li style="text-align: justify; ">Collation of ISIS media packages was also flagged off as an important measure in order to have a dossier to present to the government. This would help policymakers gain context around the issue, and also help them understand the scale of the problem.</li>
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For more details visit <a href='https://cis-india.org/internet-governance/blog/isis-and-recruitment-using-social-media-2013-roundtable-report'>https://cis-india.org/internet-governance/blog/isis-and-recruitment-using-social-media-2013-roundtable-report</a>
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No publisherVidushi Marda, Aditya Tejus, Megha Nambiar and Japreet GrewalSocial MediaISISCountering Violent ExtremismTwitterInternet GovernanceFacebookOnline Recruitment2016-12-16T02:19:16ZBlog EntryHere is why government twitter handles have been posting offensive and partisan messages
https://cis-india.org/internet-governance/news/hindustan-times-danish-raza-october-15-2016-here-is-why-government-twitter-handles-have-been-posting-offensive-and-partisan-messages
<b>You have failed us big time Mr Kejriwal, for your petty political gains you can become headlines for Pakistani press,” read a tweet on October 5 from @IndiaPostOffice, the official twitter handle of the Indian postal service.</b>
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<p>The article by Danish Raza was <a href="http://www.hindustantimes.com/india-news/here-is-why-government-twitter-handles-have-been-posting-offensive-and-partisan-messages/story-TETZblpE9F2JVzTYOALMjL.html">published in the Hindustan Times</a> on October 15, 2016. Nishant Shah was quoted.</p>
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<p>It was a reference to Delhi Chief Minister Arvind Kejriwal urging the Prime Minister to counter Pakistan’s propaganda over surgical strikes.</p>
<p>Within hours, India Post tweeted an apology saying that the account was hacked.</p>
<p>This is the latest in a series of opinions and statements posted from official twitter handles of government departments and bodies. Of late, the Twitter handles meant to broadcast information related to government programmes have appeared like personal accounts tweeting slander and criticism.</p>
<p>Last month, the Twitter handle of Digital India tweeted a poem in Hindi calling on the Indian Army to persistently fire at protesters in Kashmir.</p>
<p>In August, the Twitter handle of Startup India retweeted a post suggesting that the Indian Army should ‘take care’ of #Presstitutes, a reference to sections of Indian media critical of the government.</p>
<p>The tweets expose loopholes in the government’s social media policy and raise questions about the norms followed in the recruitment of social media professionals for ministries and government institutions.</p>
<p><b>Work in Progress</b></p>
<p>The process of adopting new tools is work in progress. While the government agencies are trying to leverage social media to enhance citizen engagement, for the vast majority of government bodies, it is unexplored territory. Babus who have traditionally been dealing in paperwork and file notings are overwhelmed to see hash tags and trends. With a tech- savvy Prime Minister at the helm, every government department is trying to increase its digital footprint. At the same time, they face the challenge of reinterpreting existing work ethics and codes of conduct and applying them to the use of social media. Ministries such as the Ministry of External Affairs, Information & Broadcasting and the Prime Minister’s Office which have cohesive programmes and big mandate, have separate social media wings of their own with well- defined protocols. But these are exceptions.</p>
<p>Overall, the government bodies lack social media guidelines for their own efforts or which others can learn from. According to Chinmayi Arun, executive director, Centre for Communication Governance, National Law University, Delhi, mistakes are bound to happen given that everyone is new to social media. But it should be non-negotiable that when anything is said using an official governmental handle, the government should take more responsibility than just saying ‘oops’. “One of course is a clear and unequivocal statement apologising and taking back whatever was said. However, it should take pro-active measures to train and test people who handle its public-facing accounts and publish a clear monitoring and accountability mechanism by which they can be called to account. It should not be open to anyone to misuse the government’s official handles in this manner,” said Arun.</p>
<p>One of the areas where the lack of sensitisation is apparent is the usage of the same mobile device for multiple twitter handles – the most common reason for such goof-ups cited by social media consultants attached to various government departments. “I believe these were inadvertently posted by people handling these accounts. It may neither have been their mandate nor their intention. It happens when the person has configured multiple twitter handles from the same device and ends up posting from the wrong account,” said Amit Malviya, BJP’s National Convener, IT.</p>
<p>The majority of ministries and government departments do not give phones to members of the social media teams. It is up to the individual to use his personal device or get an additional one to manage the professional handle (s). A mistake will happen if a comment which was to be posted from the personal handle is posted from the official handle.</p>
<p><b>Twitter Goof-ups from GoI Accounts</b></p>
<div class="wrapbox"><img src="http://www.hindustantimes.com/static/ht2016/10/twitter_goofs.jpg" width="100%"/" /></div>
<p>“Because of the personalised and individual nature of social media, it is easy to forget that they are representing an institution and not themselves when using these handles. This also suggests the lack of public usage training in these organisations, and the need to educate our public actors in using social media with more responsibility as office bearers of an institution rather than a personal expression or an opinion,” said Nishant Shah, co-founder of the Centre for Internet and Society, Bangalore.</p>
<p>Another issue is that access to the account is given to multiple people. “Each one of them brings their individual personality and politics to their operation of the handle,” said Shah.</p>
<p><b>Hiring Issues<br /> </b></p>
Part of the problem lies in the fact that there is no standard protocol on who can access the twitter handle of Indian government bodies and how this person or team is hired.
<p>A few ministries (example: the ministry of railways) have a team comprising of government employees and staff of private agencies handling their account. Others have outsourced the job to agencies.</p>
<p>During the campaigning for the 2009 election, political parties got outside expertise to mark their presence online. The selection parameters of social media consultants – established public relations firms in some cases and individuals in others – was not uniform.</p>
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<p>Unlike the traditional public relations officers who are from the Indian Information Services cadre, the social media consultants were selected based on their expertise in the field, political affiliation, and proximity to a party or leader.</p>
<p>Those who started handling social media accounts of political parties and leaders included trolls and social media influencers. “Parties got youngsters who were politically motivated and willing to work for political parties. They became cheaper alternatives for social media experts,” said Ishan Russel, political communication consultant.</p>
<p>After the NDA came to power, almost every ministry outsourced its digital expertise to agencies. Many individuals who were earlier directly working with leaders and parties got back with them via agencies. “If an agency is looking for people to handle the twitter account or Facebook page of a certain ministry in the BJP government, then those who are politically inclined towards the BJP will apply for the vacancies and their chances of getting hired are also much higher than someone who is neutral or known to be an AAP sympathiser,” said Vikas Pandey, 32-year-old software engineer, who headed the “I Support Namo” campaign on Facebook and Twitter, as a volunteer for the BJP.</p>
<p>Last year, the Prime Minister felicitated more than a dozen social media enthusiasts, including Vikas. The move raised eyebrows because many felt that the government was encouraging trolls. “It illuminates the fact that trolls have found gainful employment in the Government of India. Also that the entire edifice of the centre is being taken over by woefully undereducated bigots,” said Swati Chaturvedi, senior journalist and author.</p>
<p><b>Agency, the Soft Target<br /> </b></p>
Till the time the government staff is well versed with social media tools, attributing the mistakes to an ‘outside agency’ appears to be the norm.
<p>In the case of the twitter goof-up involving Startup India, Commerce and Industry minister Nirmala Sitharaman blamed a private agency that was managing the account of Startup India. “The retweets were done by an employee of the agency hired by the department of industrial policy and promotion. The person assigned by the agency for this particular job is not decided by the department and is the sole prerogative of the agency,” she said.</p>
<p>S Radha Chauhan, CEO of National e-Governance Division, attributed the controversial post from Digital India’s twitter handle to an agency called Trivone. “The person responsible had mistakenly tweeted from the official handle what he wanted to tweet from his personal account,” said Chauhan.</p>
<p>Those familiar with the functioning of the government’s social media verticals say that agencies are mentioned to cover up for mistakes often committed by someone from the government staff. “When in crisis, blame the agency, is the thumbrule the government follows. The fact is that each twitter post is approved by the client before it is posted,” said a senior executive with a digital marketing firm attached to a ministry which has recently earned lot of praise for its social media initiatives.</p>
<p>Nishtha Arora, social media and digital consultant in a reputed ad agency, was handling a political account till very recently. She said that the client required her to just randomly tweet or RT to be heard by the followers of a tech-savvy minister and be his digital mouthpiece. “I often had to draft tweets which looked like press releases,” she said.</p>
<p>“Digital faux pas is blamed on to someone who might be an expert in the field but yet has to bow down to the client pressure so that their agenda for the day is met and the said government body or ministry remains in the news,” she added.</p>
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<p>
For more details visit <a href='https://cis-india.org/internet-governance/news/hindustan-times-danish-raza-october-15-2016-here-is-why-government-twitter-handles-have-been-posting-offensive-and-partisan-messages'>https://cis-india.org/internet-governance/news/hindustan-times-danish-raza-october-15-2016-here-is-why-government-twitter-handles-have-been-posting-offensive-and-partisan-messages</a>
</p>
No publisherpraskrishnaSocial MediaTwitterSocial NetworkingInternet Governance2016-10-16T03:24:45ZNews ItemWorld Narrow Web
https://cis-india.org/internet-governance/world-narrow-web
<b>Censorship and how govt reacts to it may push us to country-specific networks, writes Pranesh Prakash in an article published in the Indian Express on 4 February 2012. </b>
<p>Twitter, a popular micro-blogging service, recently announced that “[today] we give ourselves the ability to reactively withhold content from users in a specific country — while keeping it available in the rest of the world”. In a move a few weeks ago, Blogger, Google’s blogging service, in effect announced something similar, by saying that default they would redirect Blogger users trying to get to Blogspot.com addresses (like <a class="external-link" href="http://example.blogspot.com">http://example.blogspot.com</a>) to their respective country sites (like <a class="external-link" href="http://example.blogspot.in">http://example.blogspot.in</a>). Twitter’s announcement was greeted with much disapproval by many Twitter users, as a move towards censorship, with some talking (on Twitter) about a boycott. Blogger’s move was hidden away, deep within a help page, and is being noticed now, and is causing quite a stir as caving in to censorship. Are these concerns justified? Before answering that question, let’s look at what the platforms’ announcements really say.</p>
<p>Twitter has given itself the ability to withhold specific tweets and users in particular countries where that content is legally required to be removed (generally with a court order). Their earlier option, they inform us, was to block the offending tweets and users in all countries. Apart from this, they will publish a notice for each tweet/ user that is blocked in a country. They will also be proactively publishing every removal request they receive at ChillingEffects.org, which allows us to hold them to account and question their decision to remove tweets.</p>
<p>Google, by redirecting you to the country-specific Blogger, is allowing for country-level removal of both blogs and individual blog posts. However, they also note that you can circumvent this by using a special “no redirect” address. Google currently forwards all search-related removals, but does not do so for Blogger-related requests, and all copyright-related complaints to ChillingEffects.org. Google does publish aggregate data relating to censorship of Blogger, on which free-speech advocates have been asking them to provide more granular information.</p>
<p>There are three problems. First, while Twitter was just as open to repressive governments’ requests last week, by making this change, they are advertising this fact to such governments. Thailand has noted it, and has congratulated Twitter.</p>
<p>Second, as Rob Beschizza, managing editor of the website Boing Boing, pointed out, there have been no instances of political content having been removed by Twitter. Even British courts’ super-injunctions (injunctions on speech, that prevent you from mentioning the fact that there is an injunction) were defeated by Twitter users, which only showed that attempts to censor material results in even more attention being drawn to it (which is popularly known as the “Streisand Effect”). So, does this now mean that Twitter will start applying local laws to judge “valid and applicable legal requests”, instead of American laws? What if the law is as bad as that which exists in India, where they are required to remove content within 36 hours based on any affected person’s complaint — without a court order? Will they still act on it? If they don’t, will the government or courts order Twitter.com to be blocked in India, finding it liable for illegal omissions?</p>
<p>Third, this trend points increasingly to the fact that we are witnessing a Balkanisation of the Web as more countries start asserting their sovereignty online. As Chinese dissident journalist Michael Anti pointed out recently, it seems we now need visas (read “circumvention techniques”) to visit the international Web. But even then, there is no longer a singular “international” Web, but an Indian Web and a Guatemalan Web, and an Angolan Web. And the government’s recent proposal of requiring companies to locate their servers in India is a move towards this (apart from being a move towards killing cloud computing).<br /><br />That having been said, the reality is that the CEOs of Google, Google India, and Microsoft have been summoned to appear in Indian courts for allowing their users to publish material which they don’t know about, which is in a sealed envelope (and most of the accused companies haven’t been shown yet), and which they weren’t even asked once to remove.<br /><br />The Intermediary Guidelines Rules passed by the Department of Information Technology in April 2011 do not require the user, whose content it is, to be told that there is a complaint, nor to be given a chance to defend themselves. It does not even require public notice that the content has been removed.</p>
<p>The truth is, the transparency around censorship that Google and Twitter are providing is far better than what most other companies are providing. For instance, Big Rock, an Indian DNS provider, suspended the CartoonsAgainstCorruption.com web address on the basis of a seemingly not legal request by the Cyber Cell of the Mumbai Crime Branch, and did so without any public notice and without even informing the cartoonist whose web address it was. At least Google and Twitter are pushing back against non-legal requests, and refusing to remove content that doesn’t violate local laws. Single-mindedly criticising them will only put off other companies from following in their footsteps.<br /><br />Instead of criticising those who are actually working towards transparency in censorship, we should encourage them and others, push intermediaries not to cave in to unreasonable censorship requests, prevent them from over-censoring on their own, and push hard for the government to incorporate their best practices as part of the Intermediary Guidelines Rules.</p>
<p><a class="external-link" href="http://www.indianexpress.com/news/world-narrow-web/907579/1">The original article was published in the Indian Express</a></p>
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For more details visit <a href='https://cis-india.org/internet-governance/world-narrow-web'>https://cis-india.org/internet-governance/world-narrow-web</a>
</p>
No publisherpraneshGoogleFreedom of Speech and ExpressionTwitterInternet GovernanceFeaturedCensorship2012-03-27T16:00:24ZBlog Entry