Centre for Internet and Society

Berlin 6 Open Access Conference

sachia — 2011-04-02T16:16:16Z

The Berlin 6 Open Access conference was attended by Subbiah Arunachalam, Centre for Internet and Society Distinguished Fellow.

Subbiah Arunachalam, Centre for Internet and Society Distinguished Fellow, attended the Berlin 6 Open Access conference (www.berlin6.org), held in Dusseldorf from 11 to 13 November 2008. Berlin 6 is the fifth follow-up conference to the drafting sessions for the Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities.

Subbiah Arunachalam is a member of the Programme Committee of the Berlin series of conferences, and this year chaired the session on Open Access for Development, which looked at the status of open access in developing countries and the factors inhibiting progress in this area. The speakers at this session were Dev Kumar Sahu (MedKnow, India), Eve Gray (Eve Gray & Associates/Open Society Institute, South Africa), Solange M Santos (BIREME/PAHO/SciELO, Brazil) and Subbiah Arunachalam himself. Their presentations are available on the conference website (http://www.berlin6.org/?page_id=70).

For more details visit https://cis-india.org/news/berlin-6-open-access-conference

Bengali eSpeak Aids in Disaster Management

anirudh — 2013-11-07T09:21:07Z

Software developed on the eSpeak was deployed in Bangladesh and helped its citizens for disaster management.

The Bangla e-Speak text to speech synthesizer which was developed as part of a project funded by The Hans Foundation and executed by CIS in partnership with other partner organizations from the Daisy Forum of India was recently deployed in Bangladesh during cyclone Mahasen to read out messages which were sent during the emergency. A lot of organizations are working on TTS and their usefulness has already been established by Mahiti when they developed the Bangla Bol eSpeak. The text-to- speech (TTS) software is a very important technology for the visually impaired in that it gives a voice to text, enabling access to a whole host of information.[1]

Currently, a lot of proprietary TTS programmes are available like Balabolka, and Ultra Hal TTS reader but this TTS is an inexpensive alternative for the visually impaired.[2] This is because eSpeak is an open source compact software speech synthesizer. It is currently not available in many local Indian languages but it is possible to add new languages and even new dialects. The Bangla TTS project converted speech into Bengali.[3]

This programme was used in an innovative and useful way by applying it in disaster situations. In the case of a disaster, whether natural or national security related, the news media do not provide information in an accessible format. It is extremely important in these situations for the visually impaired to have clear access to ongoing events, get updates about things like rescue plans. The main work in order to be useful in these scenarios involved integrating national Geographic Information System (GIS), mobile phone networks and fax for the different stakeholders that need to interact before the disaster and for the responses after the disaster.[4]

The Bangla TTS was also integrated into the National Disaster Response system in Bangladesh, a country that is geographically vulnerable to many natural disasters like floods.

In order to integrate the TTS into the National Disaster Response system of Bangladesh, within the framework of the established philosophy, the entire disaster management system was built on an open-source stack. The automated bulk outward calling provision that was built for alerting people about an impending disaster had to broadcast the messages of which the text-to-voice conversion also had to be automated. During the process, many open source tools were tried but eSpeak was finally tried as it has a really low memory footprint and is very efficient for a large scale of operation. During the cyclone Mahasen, this proved decisive as the call volumes were very high and eSpeak scaled to meet the huge demand. All the pre-emptive alerts that were sent through the disaster management system were sent through this TTS. The programme helped a large size of the population and a diverse demographic. The Entire coastal Bangladeshi population benefited from the system. During the peak load, the system handled 27,000 calls, which shows that it has the capacity to deliver in the most difficult situations.

Mahiti,along with a partner in Bangladesh, was the organization responsible for developing this software. There are currently a few Bangla Text to Speech softwares on the internet like Kathak TTS but the Bangla Bol has some unique features.[5]

It’s an eSpeak Bangla language support which is open-source and is based on the”formant synthesis" method. This method enables the integration of many languages without modifying the underlying framework. It also enables language experts with even no programming knowledge to add or improve the language supported in eSpeak which is the most important feature of eSpeak. eSpeak was not just chosen because of its technical strengths, but also because it’s a part of a project to develop and integrate into a Non-Visual Desktop Access (NVDA) open-source project which aims to enable computer desktop accessibility (screen reader functionality) to the blind. This is so that it can be used in many local Indian languages. Bangla was part of the first set of four languages that was completed by Mahiti (Hindi, Telugu and Malayalam were the remaining three). Therefore, while the far reaching consequences of the development work under this project being carried on in India to benefit its own marginalized populations and that of neighboring countries was never in doubt, this recent usage in Bangladesh adds fresh impetus to the work and underscores the criticality of this work.

[1]. Sen, Prasanjit. "Reading without Seeing: Mahiti's work on eSpeak." Mahiti Blog. Mahiti, 27 08 2013. Web. 2 Oct. 2013.

[2]. Alam, Firoj , and Mumit Khan. "Text To Speech for Bangla Language using Festival." BRAC University, Bangladesh . (2007): n. page. Web. 8 Oct. 2013.

[3]. Sen, Prasanjit. "Mahiti launches 'Bangla Bola' eSpeak (Bengali Speaking eSpeak) ." Mahiti Blog. Mahiti, 28 08 2013. Web. 2 Oct. 2013.

[4]. "Our Work- mproving National Disaster response."Mahiti.org. Mahiti, n.d. Web. 2 Oct 2013.

[5]. See footnote 2.

For more details visit https://cis-india.org/accessibility/blog/bengali-e-speak-aids-in-disaster-management

Benefits, Harms, Rights and Regulation: A Survey of Literature on Big Data

praskrishna — 2017-03-23T02:03:07Z

For more details visit https://cis-india.org/internet-governance/files/benefits-harms-rights-and-regulation-a-survey-of-literature-on-big-data

Benefits and Harms of "Big Data"

Scott Mason — 2015-12-30T02:48:08Z

Today the quantity of data being generated is expanding at an exponential rate. From smartphones and televisions, trains and airplanes, sensor-equipped buildings and even the infrastructures of our cities, data now streams constantly from almost every sector and function of daily life.

Introduction

In 2011 it was estimated that the quantity of data produced globally would surpass 1.8 zettabyte[1]. By 2013 that had grown to 4 zettabytes[2], and with the nascent development of the so-called 'Internet of Things' gathering pace, these trends are likely to continue. This expansion in the volume, velocity, and variety of data available[3] , together with the development of innovative forms of statistical analytics, is generally referred to as "Big Data"; though there is no single agreed upon definition of the term. Although still in its initial stages, Big Data promises to provide new insights and solutions across a wide range of sectors, many of which would have been unimaginable even 10 years ago.

Despite enormous optimism about the scope and variety of Big Data's potential applications however, many remain concerned about its widespread adoption, with some scholars suggesting it could generate as many harms as benefits[4]. Most notably these have included concerns about the inevitable threats to privacy associated with the generation, collection and use of large quantities of data [5]. However, concerns have also been raised regarding, for example, the lack of transparency around the design of algorithms used to process the data, over-reliance on Big Data analytics as opposed to traditional forms of analysis and the creation of new digital divides to just name a few.

The existing literature on Big Data is vast, however many of the benefits and harms identified by researchers tend to relate to sector specific applications of Big Data analytics, such as predictive policing, or targeted marketing. Whilst these examples can be useful in demonstrating the diversity of Big Data's possible applications, it can nevertheless be difficult to gain an overall perspective of the broader impacts of Big Data as a whole. As such this article will seek to disaggregate the potential benefits and harms of Big Data, organising them into several broad categories, which are reflective of the existing scholarly literature.

What are the potential benefits of Big Data?

From politicians to business leaders, recent years have seen Big Data confidently proclaimed as a potential solution to a diverse range of problems from, world hunger and diseases, to government budget deficits and corruption. But if we look beyond the hyperbole and headlines, what do we really know about the advantages of Big Data? Given the current buzz surrounding it, the existing literature on Big Data is perhaps unsurprisingly vast, providing innumerable examples of the potential applications of Big Data from agriculture to policing. However, rather than try (and fail) to list the many possible applications of Big Data analytics across all sectors and industries, for the purposes of this article we have instead attempted to distil the various advantages of Big Data discussed within literature into the following five broad categories; Decision-Making, Efficiency & Productivity, Research & Development, Personalisation and Transparency, each of which will be discussed separately below.

Decision-Making

Whilst data analytics have always been used to improve the quality and efficiency of decision-making processes, the advent of Big Data means that the areas of our lives in which data driven decision- making plays a role is expanding dramatically; as businesses and governments become better able to exploit new data flows. Furthermore, the real-time and predictive nature of decision-making made possible by Big Data, are increasingly allowing these decisions to be automated. As a result, Big Data is providing governments and business with unprecedented opportunities to create new insights and solutions; becoming more responsive to new opportunities and better able to act quickly - and in some cases preemptively - to deal with emerging threats.

This ability of Big Data to speed up and improve decision-making processes can be applied across all sectors from transport to healthcare and is often cited within the literature as one of the key advantages of Big Data. Joh, for example, highlights the increased use of data driven predictive analysis by police forces to help them to forecast the times and geographical locations in which crimes are most likely to occur. This allows the force to redistribute their officers and resources according to anticipated need, and in certain cities has been highly effective in reducing crime rates [6]. Raghupathi meanwhile cites the case of healthcare, where predictive modelling driven by big data is being used to proactively identify patients who could benefit from preventative care or lifestyle changes[7].

One area in particular where the decision-making capabilities of Big Data are having a significant impact is in the field of risk management [8]. For instance, Big Data can allow companies to map their entire data landscape to help detect sensitive information, such as 16 digit numbers - potentially credit card data - which are not being stored according to regulatory requirements and intervene accordingly. Similarly, detailed analysis of data held about suppliers and customers can help companies to identify those in financial trouble, allowing them to act quickly to minimize their exposure to any potential default[9].

Efficiency and Productivity

In an era when many governments and businesses are facing enormous pressures on their budgets, the desire to reduce waste and inefficiency has never been greater. By providing the information and analysis needed for organisations to better manage and coordinate their operations, Big Data can help to alleviate such problems, leading to the better utilization of scarce resources and a more productive workforce [10].

Within the literature such efficiency savings are most commonly discussed in relation to reductions in energy consumption [11]. For example, a report published by Cisco notes how the city of Olso has managed to reduce the energy consumption of street-lighting by 62 percent through the use of smart solutions driven by Big Data[12]. Increasingly, however, statistical models generated by Big Data analytics are also being utilized to identify potential efficiencies in sourcing, scheduling and routing in a wide range of sectors from agriculture to transport. For example, Newell observes how many local governments are generating large databases of scanned license plates through the use of automated license plate recognition systems (ALPR), which government agencies can then use to help improve local traffic management and ease congestion[13].

Commonly these efficiency savings are only made possible by the often counter-intuitive insights generated by the Big Data models. For example, whilst a human analyst planning a truck route would always tend to avoid 'drive-bys' - bypassing one stop to reach a third before doubling back - Big Data insights can sometimes show such routes to be more efficient. In such cases efficiency saving of this kind would in all likelihood have gone unrecognised by a human analyst, not trained to look for such patterns[14].

Research, Development, and Innovation

Perhaps one of the most intriguing benefits of Big Data is its potential use in the research and development of new products and services. As is highlighted throughout the literature, Big Data can help businesses to gain an understanding of how others perceive their products or identify customer demand and adapt their marketing or indeed the design of their products accordingly[15]. Analysis of social media data, for instance, can provide valuable insights into customers' sentiments towards existing products as well as discover demands for new products and services, allowing businesses to respond more quickly to changes in customer behaviour[16].

In addition to market research, Big Data can also be used during the design and development stage of new products; for example by helping to test thousands of different variations of computer-aided designs in an expedient and cost-effective manner. In doing so, business and designers are able to better assess how minor changes to a products design may affect its cost and performance, thereby improving the cost-effectiveness of the production process and increasing profitability.

Personalisation

For many consumers, perhaps the most familiar application of Big Data is its ability to help tailor products and services to meet their individual preferences. This phenomena is most immediately noticeable on many online services such as Netflix; where data about users activities and preferences is collated and analysed to provide a personalised service, for example by suggesting films or television shows the user may enjoy based upon their previous viewing history[17]. By enabling companies to generate in-depth profiles of their customers, Big Data allows businesses to move past the 'one size fits all' approach to product and services design and instead quickly and cost-effectively adapt their services to better meet customer demand.

In addition to service personalisation, similar profiling techniques are increasingly being utilized in sectors such as healthcare. Here data about a patient's medical history, lifestyle, and even their gene expression patterns are collated, generating a detailed medical profile which can then be used to tailor treatments to meet their specific needs[18]. Targeted care of this sort can not only help to reduce costs for example by helping to avoid over-prescriptions, but may also help to improve the effectiveness of treatments and so ultimately their outcome.

Transparency

If 'knowledge is power', then, - so say Big Data enthusiasts - advances in data analytics and the quantity of data available can give consumers and citizens the knowledge to hold governments and businesses to account, as well as make more informed choices about the products and services they use. Nevertheless, data (even lots of it) does not necessarily equal knowledge. In order for citizens and consumers to be able to fully utilize the vast quantities of data available to them, they must first have some way to make sense of it. For some, Big Data analytics provides just such a solution, allowing users to easily search, compare and analyze available data, thereby helping to challenge existing information asymmetries and make business and government more transparent[19].

In the private sector, Big Data enthusiasts have claimed that Big Data holds the potential to ensure complete transparency of supply chains, enabling concerned consumers to trace the source of their products, for example to ensure that they have been sourced ethically [20]. Furthermore, Big Data is now making accessible information which was previously unavailable to average consumers and challenging companies whose business models rely on the maintenance of information asymmetries.The real-estate industry, for example, relies heavily upon its ability to acquire and control proprietary information, such as transaction data as a competitive asset. In recent years, however, many online services have allowed consumers to effectively bypass agents, by providing alternative sources of real-estate data and enabling prospective buyers and sellers to communicate directly with each other[21]. Therefore, providing consumers with access to large quantities of actionable data . Big Data can help to eliminate established information asymmetries, allowing them to make better and more informed decisions about the products they buy and the services they enlist.

This potential to harness the power of Big Data to improve transparency and accountability can also be seen in the public sector, with many scholars suggesting that greater access to government data could help to stem corruption and make politics more accountable. This view was recently endorsed by the UN who highlighted the potential uses of Big Data to improve policymaking and accountability in a report published by the Independent Expert Advisory Group on the "Data Revolution for Sustainable Development". In the report experts emphasize the potential of what they term the 'data revolution', to help achieve sustainable development goals by for example helping civil society groups and individuals to 'develop data literacy and help communities and individuals to generate and use data, to ensure accountability and make better decisions for themselves' [22].

What are the potential harms of Big Data?

Whilst it is often easy to be seduced by the utopian visions of Big Data evangelists, in order to ensure that Big Data can deliver the types of far-reaching benefits its proponents promise, it is vital that we are also sensitive to its potential harms. Within the existing literature, discussions about the potential harms of Big Data are perhaps understandably dominated by concerns about privacy. Yet as Big Data has begun to play an increasingly central role in our daily lives, a broad range of new threats have begun to emerge including issues related to security and scientific epistemology, as well as problems of marginalisation, discrimination and transparency; each of which will be discussed separately below.

Privacy

By far the biggest concern raised by researchers in relation to Big Data is its risk to privacy. Given that by its very nature Big Data requires extensive and unprecedented access to large quantities of data; it is hardly surprising that many of the benefits outlined above in one way or another exist in tension with considerations of privacy. Although many scholars have called for a broader debate on the effects of Big Data on ethical best practice ^{^[23]}, a comprehensive exploration into the complex debates surrounding the ethical implications of Big Data go far beyond the scope of this article. Instead we will simply attempt to highlight some of the major areas of concern expressed in the literature, including its effects on established principles of privacy and the implication of Big Data on the suitability of existing regulatory frameworks governing privacy and data protection.

1. Re-identification

Traditionally many Big Data enthusiasts have used de-identification - the process of anonymising data by removing personally identifiable information (PII) - as a way of justifying mass collection and use of personal data. By claiming that such measures are sufficient to ensure the privacy of users, data brokers, companies and governments have sought to deflect concerns about the privacy implications of Big Data, and suggest that it can be compliant with existing regulatory and legal frameworks on data protection.

However, many scholars remain concerned about the limits of anonymisation. As Tene and Polonetsky observe 'Once data-such as a clickstream or a cookie number-are linked to an identified individual, they become difficult to disentangle'[24]. They cite the example of University of Texas researchers Narayanan and Shmatikov, who were able to successfully re-identify anonymised Netflix user data by cross referencing it with data stored in a publicly accessible online database. As Narayanan and Shmatikov themselves explained, 'once any piece of data has been linked to a person's real identity, any association between this data and a virtual identity breaks anonymity of the latter' [25]. The quantity and variety of datasets which Big Data analytics has made associable with individuals is therefore expanding the scope of the types of data that can be considered PII, as well as undermining claims that de-identification alone is sufficient to ensure privacy for users.

2. Privacy Frameworks Obsolete?

In recent decades privacy and data protection frameworks based upon a number of so-called 'privacy principles' have formed the basis of most attempts to encourage greater consideration of privacy issues online[26]. For many however, the emergence of Big Data has raised question about the extent to which these 'principles of privacy' are workable in an era of ubiquitous data collection.

Collection Limitation and Data Minimization : Big Data by its very nature requires the collection and processing of very large and very diverse data sets. Unlike other forms scientific research and analysis which utilize various sampling techniques to identify and target the types of data most useful to the research questions, Big Data instead seeks to gather as much data as possible, in order to achieve full resolution of the phenomenon being studied, a task made much easier in recent years as a result of the proliferation of internet enabled devices and the growth of the Internet of Things. This goal of attaining comprehensive coverage exists in tension however with the key privacy principles of collection limitation and data minimization which seek to limit both the quantity and variety of data collected about an individual to the absolute minimum[27].

Purpose Limitation: Since the utility of a given dataset is often not easily identifiable at the time of collection, datasets are increasingly being processed several times for a variety of different purposes. Such practices have significant implications for the principle of purpose limitation, which aims to ensure that organizations are open about their reasons for collecting data, and that they use and process the data for no other purpose than those initially specified [28].

Notice and Consent: The principles of notice and consent have formed the cornerstones of attempts to protect privacy for decades. Nevertheless in an era of ubiquitous data collection, the notion that an individual must be required to provide their explicit consent to allow for the collection and processing of their data seems increasingly antiquated, a relic of an age when it was possible to keep track of your personal data relationships and transactions. Today as data streams become more complex, some have begun to question suitability of consent as a mechanism to protect privacy. In particular commentators have noted how given the complexity of data flows in the digital ecosystem most individuals are not well placed to make truly informed decisions about the management of their data[29]. In one study, researchers demonstrated how by creating the perceptions of control, users were more likely to share their personal information, regardless of whether or not the users had actually gained control [30]. As such, for many, the garnering of consent is increasingly becoming a symbolic box-ticking exercise which achieves little more than to irritate and inconvenience customers whilst providing a burden for companies and a hindrance to growth and innovation [31].

Access and Correction: The principle of 'access and correction' refers to the rights of individuals to obtain personal information being held about them as well as the right to erase, rectify, complete or otherwise amend that data. Aside from the well documented problems with privacy self-management, for many the real-time nature of data generation and analysis in an era of Big Data poses a number of structural challenges to this principle of privacy. As x comments, 'a good amount of data is not pre-processed in a similar fashion as traditional data warehouses. This creates a number of potential compliance problems such as difficulty erasing, retrieving or correcting data. A typical big data system is not built for interactivity, but for batch processing. This also makes the application of changes on a (presumably) static data set difficult'[32].

Opt In-Out: The notion that the provision of data should be a matter of personal choice on the part of the individual and that the individual can, if they chose decide to 'opt-out' of data collection, for example by ceasing use of a particular service, is an important component of privacy and data protection frameworks. The proliferation of internet-enabled devices, their integration into the built environment and the real-time nature of data collection and analysis however are beginning to undermine this concept. For many critics of Big Data the ubiquity of data collection points as well as the compulsory provision of data as a prerequisite for the access and use of many key online services is making opting-out of data collection not only impractical but in some cases impossible. [33]

3. "Chilling Effects"

For many scholars the normalization of large scale data collection is steadily producing a widespread perception of ubiquitous surveillance amongst users. Drawing upon Foucault's analysis of Jeremy Bentham's panopticon and the disciplinary effects of surveillance, they argue that this perception of permanent visibility can cause users to sub-consciously 'discipline' and self- regulate of their own behavior, fearful of being targeted or identified as 'abnormal' [34]. As a result, the pervasive nature of Big Data risks generating a 'chilling effect' on user behavior and free speech.

Although the notion of "chilling effects" is quite prevalent throughout the academic literature on surveillance and security, the difficulty of quantifying the perception and effects of surveillance on online behavior and practices means that there have only been a limited number of empirical studies of this phenomena, and none directly related to the chilling effects of Big Data. One study, conducted by researchers at MIT however, sought to assess the impact of Edward Snowden's revelations about NSA surveillance programs on Google search trends. Nearly 6,000 participants were asked to individually rate certain keywords for their perceived degree of privacy sensitivity along multiple dimensions. Using Google's own publicly available search data, the researchers then analyzed search patterns for these terms before and after the Snowden revelations. In doing so they were able to demonstrate a reduction of around 2.2% in searchers for those terms deemed to be most sensitive in nature. According to the researchers themselves, the results 'suggest that there is a chilling effect on search behaviour from government surveillance on the Internet'[35]. Although this study focussed on the effects on government surveillance, for many privacy advocates the growing pervasiveness of Big Data risks generating similar results. [36]

4. Dignitary Harms of Predictive Decision-Making

In addition to its potentially chilling effects on free speech, the automated nature of Big Data analytics also possess the potential to inflict so-called 'dignitary harms' on individuals, by revealing insights about themselves that they would have preferred to keep private [37].

In an infamous example, following a shopping trip to the retail chain Target, a young girl began to receive mail at her father's house advertising products for babies including, diapers, clothing, and cribs. In response, her father complained to the management of the company, incensed by what he perceived to be the company's attempts to "encourage" pregnancy in teens. A few days later however, the father was forced to contact the store again to apologies, after his daughter had confessed to him that she was indeed pregnant. It was later revealed that Target regularly analyzed the sale of key products such as supplements or unscented lotions in order to generate "pregnancy prediction" scores, which could be used to assess the likelihood that a customer was pregnant and to therefore target them with relevant offers[38]. Such cases, though anecdotal illustrate how Big Data if not adopted sensitively can lead to potential embarrassing information about users being made public.

Security

In relation to cybersecurity Big Data can be viewed to a certain extent as a double-edged sword. On the one hand, the unique capabilities of Big Data analytics can provide organizations with new and innovative methods of enhancing their cybersecurity systems. On the other however, the sheer quantity and diversity of data emanating from a variety of sources creates its own security risks.

5. "Honey-Pot"

The larger the quantities of confidential information stored by companies on their databases the more attractive those databases may appear to potential hackers.

6. Data Redundancy and Dispersion

Inherent to Big Data systems is the duplication of data to many locations in order to optimize query processing. Data is dispersed across a wide range of data repositories in different servers, in different parts of the world. As a result it may be difficult for organizations to accurately locate and secure all items of personal information.

Epistemological and Methodological Implications

In 2008 Chris Anderson infamously proclaimed the 'end of theory'. Writing for Wired Magazine, Anderson predicted that the coming age of Big Data would create a 'deluge of data' so large that the scientific methods of hypothesis, sampling and testing would be rendered 'obsolete' [39]. 'There is now a better way' Anderson insisted, 'Petabytes allow us to say: "Correlation is enough." We can stop looking for models. We can analyze the data without hypotheses about what it might show. We can throw the numbers into the biggest computing clusters the world has ever seen and let statistical algorithms find patterns where science cannot'[40].

In spite of these bold claims however, many theorists remain skeptical of Big Data's methodological benefits and have expressed concern about its potential implications for conventional scientific epistemologies. For them the increased prominence of Big Data analytics in science does not signal a paradigmatic transition to a more enlightened data-driven age, but a hollowing out of the scientific method and an abandonment of casual knowledge in favor of shallow correlative analysis[41].

7. Obfuscation

Although Big Data analytics can be utilized to study almost any phenomena where enough data exists, many theorists have warned that simply because Big Data analytics can be used does not necessarily mean that they should be used[42]. Bigger is not always better and indeed the sheer quantity of data made available to users may in fact act to obscure certain insights. Whereas traditional scientific methods use sampling techniques to identify the most important and relevant data, Big Data by contrast encourages the collection and use of as much data as possible, in an attempt to attain full resolution of the phenomena being studied. However, not all data is equally useful and simply inputting as much data as possible into an algorithm is unlikely to produce accurate results and may instead obscure key insights.

Indeed, whilst the promise of automation is central to a large part of Big Data's appeal, researchers observe that most Big Data analysis still requires an element of human judgement to filter out the 'good' data from the 'bad', and to decide what aspects of the data are relevant to the research objectives. As Boyd and Crawford observe, 'in the case of social media data, there is a 'data cleaning' process: making decisions about what attributes and variables will be counted, and which will be ignored. This process is inherently subjective"^{^[43]}.

Google's Flu Trend project provides an illustrative example of how Big Data's tendency to try to maximise data inputs can produce misleading results. Designed to accurately track flu outbreaks based upon data collected from Google searches, the project was initially proclaimed to be a great success. Gradually however it became apparent that the results being produced were not reflective of the reality on the ground. Later it was discovered that the algorithms used by the project to interpret search terms were insufficiently accurate to filter out anomalies in searches, such as those related to the 2009 H1N1 flu pandemic. As such, despite the great promise of Big Data, scholars insist it remains critical to be mindful of its limitations, remain selective about the types of data included in the analysis and exercise caution and intuition whenever interpreting its results ^{^[44]}.

8. "Apophenia"

In complete contrast to the problem of obfuscation, Boyd and Crawford observe how Big Data may also lead to the practice of 'apophenia', a phenomena whereby analysts interpret patterns where none exist, 'simply because enormous quantities of data can offer connections that radiate in all directions" ^{^[45]}. David Leinweber for example demonstrated that data mining techniques could show strong but ultimately spurious correlations between changes in the S&P 500 stock index and butter production in Bangladesh [46]. Such spurious correlation between disparate and unconnected phenomena are a common feature of Big Data analytics and risks leading to unfounded conclusions being draw from the data.

Although Leinweber's primary focus of analysis was the use of Data-Mining technologies, his observations are equally applicable to Big Data. Indeed the tendency amongst Big Data analysts to marginalise the types of domain specific expertise capable of differentiating between relevant and irrelevant correlations in favour of algorithmic automation can in many ways be seen to exacerbate many of the problems Leinweber identified.

9. From Causation to Correlation

Closely related to the problem of Aphonenia is the concern that Big Data's emphasis on correlative analysis risks leading to an abandonment of the pursuit of causal knowledge in favour of shallow descriptive accounts of scientific phenomena[47].

For many, Big Data enthusiasts 'correlation is enough', producing inherently meaningful results interpretable by anyone without the need for pre-existing theory or hypothesis. Whilst proponents of Big Data claim that such an approach allows them to produce objective knowledge, by cleansing the data of any kind of philosophical or ideological commitment, for others by neglecting the knowledge of domain experts, Big Data risks generating a shallow type of analysis, since it fails to adequately embed observations within a pre-existing body of knowledge.

This commitment to an empiricist epistemology and methodological monism is particularly problematic in the context of studies of human behaviour, where actions cannot be calculated and anticipated using quantifiable data alone. In such instances, a certain degree of qualitative analysis of social, historical and cultural variables may be required in order to make the data meaningful by embedding it within a broader body of knowledge. The abstract and intangible nature of these variables requires a great deal of expert knowledge and interpretive skill to comprehend. It is therefore vital that the knowledge of domain specific experts is properly utilized to help 'evaluate the inputs, guide the process, and evaluate the end products within the context of value and validity'[48].

As such, although Big Data can provide unrivalled accounts of "what" people do, it fundamentally fails to deliver robust explanations of "why" people do it. This problem is especially critical in the case of public policy-making since without any indication of the motivations of individuals, policy-makers can have no basis upon which to intervene to incentivise more positive outcomes.

Digital Divides and Marginalisation

Today data is a highly valuable commodity. The market for data in and of itself has been steadily growing in recent years with the business models of many online services now formulated around the strategy of harvesting data from users^{^[49]}. As with the commodification of anything however, inequalities can easily emerge between the haves and have not's. Whilst the quantity of data currently generated on a daily basis is many times greater than at any other point in human history, the vast majority of this data is owned and tightly controlled by a very small number of technology companies and data brokers. Although in some instances limited access to data may be granted to university researchers or to those willing and able to pay a fee, in many cases data remains jealously guarded by data brokers, who view it as an important competitive asset. As a result these data brokers and companies risk becoming the gatekeepers of the Big Data revolution, adjudicating not only over who can benefit from Big Data, but also in what context and under what terms. For many such inconsistencies and inequalities in access to data raises serious doubts about just how widely distributed the benefits of Big Data will be. Others go even further claiming that far from helping to alleviate inequalities, the advent of Big Data risks exacerbating already significant digital divides that exist as well as creating new ones ^{^[50]}.

10. Anti-Competitive Practices

As a result of the reluctance of large companies to share their data, there increasingly exists a divide in access between small start-ups companies and their larger and more established competitors. Thus, new entrants to the marketplace may be at a competitive disadvantage in relation to large and well established enterprises, being as they are unable to harness the analytical power of the vast quantities of data available to large companies by virtue of their privileged market position. Since the performance of many online services are today often intimately connected with the collation and use of users data, some researchers have suggested that this inequity in access to data could lead to a reduction in competition in the online marketplace, and ultimately therefore to less innovation and choice for consumers[51].

As a result researchers including Nathan Newman of New York University have called for a reassessment and reorientation of anti-trust investigations and regulatory approaches more generally to 'to focus on how control of personal data by corporations can entrench monopoly power and harm consumer welfare in an economy shaped increasingly by the power of "big data"'[52]. Similarly a report produced by the European Data Protection Supervisor concluded that, 'The scope for abuse of market dominance and harm to the consumer through refusal of access to personal information and opaque or misleading privacy policies may justify a new concept of consumer harm for competition enforcement in digital economy' [53].

11. Research

From a research perspective barriers to access to data caused by proprietary control of datasets are problematic, since certain types of research could become restricted to those privileged enough to be granted access to data. Meanwhile those denied access are left not only incapable of conducting similar research projects, but also unable to test, verify or reproduce the findings of those who do. The existence of such gatekeepers may also lead to reluctance on the part of researchers to undertake research critical of the companies, upon whom they rely for access, leading to a chilling effect on the types of research conducted[54].

12. Inequality

Whilst bold claims are regularly made about the potential of Big Data to deliver economic development and generate new innovations, some critics of remain concerned about how equally the benefits of Big Data will be distributed and the effects this could have on already established digital divides [55].

Firstly, whilst the power of Big Data is already being utilized effectively by most economically developed nations, the same cannot necessarily be said for many developing countries. A combination of lower levels of connectivity, poor information infrastructure, underinvestment in information technologies and a lack of skills and trained personnel make it far more difficult for the developing world to fully reap the rewards of Big Data. As a consequence the Big Data revolution risks deepening global economic inequality as developing countries find themselves unable to compete with data rich nations whose governments can more easily exploit the vast quantities of information generated by their technically literate and connected citizens.

Likewise, to the extent that the Big Data analytics is playing a greater role in public policy-making, the capacity of individuals to generate large quantities of data, could potentially impact upon the extent to which they can provide inputs into the policy-making process. In a country such as India for example, where there exist high levels of inequality in access to information and communication technologies and the internet, there remain large discrepancies in the quantities of data produced by individuals. As a result there is a risk that those who lack access to the means of producing data will be disenfranchised, as policy-making processes become configured to accommodate the needs and interests of a privilege minority [56].

Discrimination

13. Injudicious or Discriminatory Outcomes

Big Data presents the opportunity for governments, businesses and individuals to make better, more informed decisions at a much faster pace. Whilst this can evidently provide innumerable opportunities to increase efficiency and mitigate risk, by removing human intervention and oversight from the decision-making process Big Data analysts run the risk of becoming blind to unfair or injudicious results generated by skewed or discriminatory programming of the algorithms.

There currently exists a large number of automated decision-making algorithms in operation across a broad range of sectors including most notably perhaps those used to asses an individual's suitability for insurance or credit. In either of these cases faults in the programming or discriminatory assessment criteria can have potentially damaging implications for the individual, who may as a result be unable to attain credit or insurance. This concern with the potentially discriminatory aspects of Big Data is prevalent throughout the literature and real life examples have been identified by researchers in a large number of major sectors in which Big Data is currently being used[57].

Yu for instance, cites the case of the insurance company Progressive, which required its customers to install 'Snapsnot' - a small monitoring device - into their cars in order to receive their best rates. The device tracked and reported the customers driving habits, and offered discounts to those drivers who drove infrequently, broke smoothly, and avoided driving at night - behaviors that correlate with a lower risk of future accidents. Although this form of price differentiation provided incentives for customers to drive more carefully, it also had the unintended consequence of unfairly penalizing late-night shift workers. As Yu observes, 'for late night shift-workers, who are disproportionately poorer and from minority groups, this differential pricing provides no benefit at all. It categorizes them as similar to late-night party-goers, forcing them to carry more of the cost of the intoxicated and other irresponsible driving that happens disproportionately at night'[58].

In another example, it is noted how Big Data is increasingly being used to evaluate applicants for entry-level service jobs. One method of evaluating applicants is by the length of their commute - the rationale being that employees with shorter commutes are statistically more likely to remain in the job longer. However, since most service jobs are typically located in town centers and since poorer neighborhoods tend to be those on the outskirts of town, such criteria can have the effect of unfairly disadvantaging those living in economically deprived areas. Consequently such metrics of evaluation can therefore also unintentionally act to reinforce existing social inequalities by making it more difficult for economically disadvantaged communities to work their way out of poverty[59].

14. Lack of Algorithmic Transparency.

If data is indeed the 'oil of the 21^st century'[60] then algorithms are very much the engines which are driving innovation and economic development. For many companies the quality of their algorithms is often a crucial factor in providing them with a market advantage over their competitor. Given their importance, the secrets behind the programming of algorithms are often closely guarded by companies, and are typically classified as trade secrets and as such are protected by intellectual property rights. Whilst companies may claim that such secrecy is necessary to encourage market competition and innovation, many scholars are becoming increasingly concerned about the lack of transparency surrounding the design of these most crucial tools.

In particular there is a growing sentiment common amongst many researchers that there currently exists a chronic lack of accountability and transparency in terms of how Big Data algorithms are programmed and what criteria are used to determine outcomes ^{^[61]}. As Frank Pasquale observed,

' hidden algorithms can make (or ruin) reputations, decide the destiny of entrepreneurs, or even devastate an entire economy. Shrouded in secrecy and complexity, decisions at major Silicon Valley and Wall Street firms were long assumed to be neutral and technical. But leaks, whistleblowers, and legal disputes have shed new light on automated judgment. Self-serving and reckless behavior is surprisingly common, and easy to hide in code protected by legal and real secrecy'[62].

As such, without increased transparency in algorithmic design, instances of Big Data discrimination may go unnoticed as analyst are unable to access the information necessary to identify them.

Conclusion

Today Big Data presents us with as many challenges as it does benefits. Whilst Big Data analytics can offer incredible opportunities to reduce inefficiency, improve decision-making, and increase transparency, concerns remain about the effects of these new technologies on issues such as privacy, equality and discrimination. Although the tensions between the competing demands of Big Data advocates and their critics may appear irreconcilable; only by highlighting these points of contestation can we hope to begin to ask the types of important and difficult questions necessary to do so, including; how can we reconcile Big Data's need for massive inputs of personal information with core principles of privacy such as data minimization and collection limitation? What processes and procedures need to be put in place during the design and implementation of Big Data models and algorithms to provide sufficient transparency and accountability so as to avoid instances of discrimination? What measures can be used to help close digital divides and ensure that the benefits of Big Data are shared equitably? Questions such as these are today only just beginning to be addressed; each however, will require careful consideration and reasoned debate, if Big Data is to deliver on its promises and truly fulfil its 'revolutionary' potential.

[1] Gantz, J., &Reinsel, D. Extracting Value from Chaos, IDC, (2011), available at: http://www.emc.com/collateral/analyst-reports/idc-extracting-value-from-chaos-ar.pdf

[2] Meeker, M. & Yu, L. Internet Trends, Kleiner Perkins Caulfield Byers, (2013), http://www.slideshare.net/kleinerperkins/kpcb-internet-trends-2013 .

[3] Douglas, L. "3D Data Management: Controlling Data Volume, Velocity and Variety" . Gartner, (2001)

[4] Boyd, D., and Crawford, K. 'Critical Questions for Big Data: Provocations for a cultural, technological, and scholarly phenomenon', Information, Communication & Society,Vol 15, Issue 5, (2012) http://www.tandfonline.com/doi/abs/10.1080/1369118X.2012.678878, Tene, O., &Polonetsky, J. Big Data for All: Privacy and User Control in the Age of Analytics, 11 Nw. J. Tech. &Intell. Prop. 239 (2013) http://scholarlycommons.law.northwestern.edu/njtip/vol11/iss5/1

[5] Ibid.,

[6] Joh. E, 'Policing by Numbers: Big Data and the Fourth Amendment', Washington Law Review, Vol. 85: 35, (2014) https://digital.law.washington.edu/dspace-law/bitstream/handle/1773.1/1319/89WLR0035.pdf?sequence=1

[7] Raghupathi, W., &Raghupathi, V. Big data analytics in healthcare: promise and potential. Health Information Science and Systems, (2014)

[8] Anderson, R., & Roberts, D. 'Big Data: Strategic Risks and Opportunities, Crowe Horwarth Global Risk Consulting Limited, (2012) https://www.crowehorwath.net/uploadedfiles/crowe-horwath-global/tabbed_content/big%20data%20strategic%20risks%20and%20opportunities%20white%20paper_risk13905.pdf

[9] Ibid.

[10] Kshetri. N, 'The Emerging role of Big Data in Key development issues: Opportunities, challenges, and concerns'. Big Data & Society (2014)http://bds.sagepub.com/content/1/2/2053951714564227.abstract,

[11] Tene, O., &Polonetsky, J. Big Data for All: Privacy and User Control in the Age of Analytics, 11 Nw. J. Tech. &Intell. Prop. 239 (2013) http://scholarlycommons.law.northwestern.edu/njtip/vol11/iss5/1

[12] Cisco, 'IoE-Driven Smart Street Lighting Project Allows Oslo to Reduce Costs, Save Energy, Provide Better Service', Cisco, (2014) Available at: http://www.cisco.com/c/dam/m/en_us/ioe/public_sector/pdfs/jurisdictions/Oslo_Jurisdiction_Profile_051214REV.pdf

[13] Newell, B, C. Local Law Enforcement Jumps on the Big Data Bandwagon: Automated License Plate Recognition Systems, Information Privacy, and Access to Government Information. University of Washington - the Information School, (2013) http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2341182

[14] Morris, D. Big data could improve supply chain efficiency-if companies would let it, Fortune, August 5 2015, http://fortune.com/2015/08/05/big-data-supply-chain/

[15] Tucker, Darren S., & Wellford, Hill B., Big Mistakes Regarding Big Data, Antitrust Source, American Bar Association, (2014). Available at SSRN: http://ssrn.com/abstract=2549044

[16] Davenport, T., Barth., Bean, R. How is Big Data Different, MITSloan Management Review, Fall (2012), Available at, http://sloanreview.mit.edu/article/how-big-data-is-different/

[17] Tucker, Darren S., & Wellford, Hill B., Big Mistakes Regarding Big Data, Antitrust Source, American Bar Association, (2014). Available at SSRN: http://ssrn.com/abstract=2549044

[18] Raghupathi, W., &Raghupathi, V. Big data analytics in healthcare: promise and potential. Health Information Science and Systems, (2014)

[19] Brown, B., Chui, M., Manyika, J. 'Are you Ready for the Era of Big Data?', McKinsey Quarterly, (2011), Available at, http://www.t-systems.com/solutions/download-mckinsey-quarterly-/1148544_1/blobBinary/Study-McKinsey-Big-data.pdf ; Benady, D., 'Radical transparency will be unlocked by technology and big data', Guardian (2014) Available at: http://www.theguardian.com/sustainable-business/radical-transparency-unlocked-technology-big-data

[20] Ibid.

[21] Ibid.

[22] United Nations, A World That Counts: Mobilising the Data Revolution for Sustainable Development, Report prepared at the request of the United Nations Secretary-General,by the Independent Expert Advisory Group on a Data Revolutionfor Sustainable Development. (2014), pg. 18, see also, Hilbert, M. Big Data for Development: From Information- to Knowledge Societies (2013). Available at SSRN: http://ssrn.com/abstract=2205145

[23] Greenleaf, G. Abandon All Hope? Foreword for Issue 37(2) of the UNSW Law Journal on 'Communications Surveillance, Big Data, and the Law' ,(2014) http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2490425##, Boyd, D., and Crawford, K. 'Critical Questions for Big Data: Provocations for a cultural, technological, and scholarly phenomenon', Information, Communication & Society, Vol. 15, Issue 5, (2012) http://www.tandfonline.com/doi/abs/10.1080/1369118X.2012.678878

[24] Tene, O., &Polonetsky, J. Big Data for All: Privacy and User Control in the Age of Analytics, 11 Nw. J. Tech. &Intell. Prop. 239 (2013) http://scholarlycommons.law.northwestern.edu/njtip/vol11/iss5/1

[25] Narayanan and Shmatikov quoted in Ibid.,

[26] OECD, Guidelines on the Protection of Privacy and Transborder Flows of Personal Data, The Organization for Economic Co-Operation and Development, (1999); The European Parliament and the Council of the European Union, EU Data Protection Directive, "Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data," (1995)

[27] Barocas, S., &Selbst, A, D., Big Data's Disparate Impact,California Law Review, Vol. 104, (2015). Available at SSRN: http://ssrn.com/abstract=2477899

[28] Article 29 Working Group., Opinion 03/2013 on purpose limitation, Article 29 Data Protection Working Party, (2013) available at: http://ec.europa.eu/justice/data-protection/article-29/documentation/opinion-recommendation/files/2013/wp203_en.pdf

[29] Solove, D, J. Privacy Self-Management and the Consent Dilemma, 126 Harv. L. Rev. 1880 (2013), Available at: http://scholarship.law.gwu.edu/cgi/viewcontent.cgi?article=2093&context=faculty_publications

[30] Brandimarte, L., Acquisti, A., & Loewenstein, G., Misplaced Confidences:

Privacy and the Control Paradox, Ninth Annual Workshop on the Economics of Information Security (WEIS) June 7-8 2010, Harvard University, Cambridge, MA, (2010), available at: https://fpf.org/wp-content/uploads/2010/07/Misplaced-Confidences-acquisti-FPF.pdf

[31] Solove, D, J., Privacy Self-Management and the Consent Dilemma, 126 Harv. L. Rev. 1880 (2013), Available at: http://scholarship.law.gwu.edu/cgi/viewcontent.cgi?article=2093&context=faculty_publications

[32] Yu, W, E., Data., Privacy and Big Data-Compliance Issues and Considerations, ISACA Journal, Vol. 3 2014 (2014), available at: http://www.isaca.org/Journal/archives/2014/Volume-3/Pages/Data-Privacy-and-Big-Data-Compliance-Issues-and-Considerations.aspx

[33] Ramirez, E., Brill, J., Ohlhausen, M., Wright, J., & McSweeny, T., Data Brokers: A Call for Transparency and Accountability, Federal Trade Commission (2014) https://www.ftc.gov/system/files/documents/reports/data-brokers-call-transparency-accountability-report-federal-trade-commission-may-2014/140527databrokerreport.pdf

[34] Michel Foucault, Discipline and Punish: The Birth of the Prison. Translated by Alan Sheridan, London: Allen Lane, Penguin, (1977)

[35] Marthews, A., & Tucker, C., Government Surveillance and Internet Search Behavior (2015), available at SSRN: http://ssrn.com/abstract=2412564

[36] Boyd, D., and Crawford, K. 'Critical Questions for Big Data: Provocations for a cultural, technological, and scholarly phenomenon', Information, Communication & Society, Vol. 15, Issue 5, (2012)

[37] Hirsch, D., That's Unfair! Or is it? Big Data, Discrimination and the FTC's Unfairness Authority, Kentucky Law Journal, Vol. 103, available at: http://www.kentuckylawjournal.org/wp-content/uploads/2015/02/103KyLJ345.pdf

[38] Hill, K., How Target Figured Out A Teen Girl Was Pregnant Before Her Father Didhttp://www.forbes.com/sites/kashmirhill/2012/02/16/how-target-figured-out-a-teen-girl-was-pregnant-before-her-father-did/

[39] Anderson, C (2008) "The End of Theory: The Data Deluge Makes the Scientific Method Obsolete", WIRED, June 23 2008, www.wired.com/2008/06/pb-theory/

[40] Ibid.,

[41] Kitchen, R (2014) Big Data, new epistemologies and paradigm shifts, Big Data & Society, April-June 2014: 1-12

[42] Boyd D and Crawford K (2012) Critical questions for big data. Information, Communication and Society 15(5): 662-679

[43] Ibid

[44] Lazer, D., Kennedy, R., King, G., &Vespignani, A. " The Parable of Google Flu: Traps in Big Data Analysis ." Science 343 (2014): 1203-1205. Copy at http://j.mp/1ii4ETo

[45] Boyd, D., and Crawford, K. 'Critical Questions for Big Data: Provocations for a cultural, technological, and scholarly phenomenon', Information, Communication & Society,Vol 15, Issue 5, (2012) http://www.tandfonline.com/doi/abs/10.1080/1369118X.2012.678878

[46] Leinweber, D. (2007) 'Stupid data miner tricks: overfitting the S&P 500', The Journal of Investing, vol. 16, no. 1, pp. 15-22. http://m.shookrun.com/documents/stupidmining.pdf

[47] Boyd D and Crawford K (2012) Critical questions for big data. Information, Communication and Society 15(5): 662-679

[48] McCue, C., Data Mining and Predictive Analysis: Intelligence Gathering and Crime Analysis, Butterworth-Heinemann, (2014)

[49] De Zwart, M. J., Humphreys, S., & Van Dissel, B. Surveillance, big data and democracy: lessons for Australia from the US and UK. Http://www.unswlawjournal.unsw.edu.au/issue/volume-37-No-2. (2014) Retrieved from https://digital.library.adelaide.edu.au/dspace/handle/2440/90048

[50] Boyd, D., and Crawford, K. 'Critical Questions for Big Data: Provocations for a cultural, technological, and scholarly phenomenon', Information, Communication & Society,Vol 15, Issue 5, (2012) http://www.tandfonline.com/doi/abs/10.1080/1369118X.2012.678878; Newman, N., Search, Antitrust and the Economics of the Control of User Data, 31 YALE J. ON REG. 401 (2014)

[51] Newman, N., The Cost of Lost Privacy: Search, Antitrust and the Economics of the Control of User Data (2013). Available at SSRN: http://ssrn.com/abstract=2265026, Newman, N. ,Search, Antitrust and the Economics of the Control of User Data, 31 YALE J. ON REG. 401 (2014)

[52] Ibid.,

[53] European Data Protection Supervisor, Privacy and competitiveness in the age of big data:

The interplay between data protection, competition law and consumer protection in the Digital Economy, (2014), available at: https://secure.edps.europa.eu/EDPSWEB/webdav/shared/Documents/Consultation/Opinions/2014/14-03-26_competitition_law_big_data_EN.pdf

[54] Boyd, D., and Crawford, K. 'Critical Questions for Big Data: Provocations for a cultural, technological, and scholarly phenomenon', Information, Communication & Society,Vol 15, Issue 5, (2012) http://www.tandfonline.com/doi/abs/10.1080/1369118X.2012.678878

[55] Schradie, J., Big Data Not Big Enough? How the Digital Divide Leaves People Out, MediaShift, 31 July 2013, (2013), available at: http://mediashift.org/2013/07/big-data-not-big-enough-how-digital-divide-leaves-people-out/

[56] Crawford, K., The Hidden Biases in Big Data, Harvard Business Review, 1 April 2013 (2013), available at: https://hbr.org/2013/04/the-hidden-biases-in-big-data

[57] Robinson, D., Yu, H., Civil Rights, Big Data, and Our Algorithmic Future, (2014) http://bigdata.fairness.io/introduction/

[58] Ibid.

[59] Ibid

[60] Rotellla, P., Is Data The New Oil? Forbes, 2 April 2012, (2012), available at: http://www.forbes.com/sites/perryrotella/2012/04/02/is-data-the-new-oil/

[61] Barocas, S., &Selbst, A, D., Big Data's Disparate Impact,California Law Review, Vol. 104, (2015). Available at SSRN: http://ssrn.com/abstract=2477899; Kshetri. N, 'The Emerging role of Big Data in Key development issues: Opportunities, challenges, and concerns'. Big Data & Society(2014) http://bds.sagepub.com/content/1/2/2053951714564227.abstract

[62] Pasquale, F., The Black Box Society: The Secret Algorithms That Control Money and Information, Harvard University Press , (2015)

For more details visit https://cis-india.org/internet-governance/blog/benefits-and-harms-of-big-data

Battle for the Internet

praskrishna — 2011-04-01T15:28:19Z

In this article written by Latha Jishnu and published by Down to Earth, Issue: March 15 2011, the author reports about the events in the United States in the post WikiLeaks scenario.

As the Internet becomes the public square and the marketplace of our world, it is increasingly becoming a contested terrain. Its potential for diffusing knowledge and subverting the traditional channels of information is tremendous. So it is not surprising that governments, corporations and even seemingly innocuous social networking sites all want to control and influence the way the Internet operates. It’s easy to see why. Close to a third of humanity is linked to this system—and the dramatic growth in Internet usage over the past decade is set to explode in coming years. So is its commercial promise. Latha Jishnu looks at events in the US following the WikiLeaks exposé of its diplomatic cables, and in the hot spots of political turmoil across the world to understand the significance of the Internet in today’s interconnected world and the threats it faces. Arnab Pratim Dutta explains the technology used to block access to the Net.

An opposition supporter holds up a laptop showing images of celebrations in Cairo's Tahrir Square, after Egypt's President Hosni Mubarak resigned (Photo: Reuters)

Ideas and ideologies, images and reports of events, both minor and cataclysmic, fly on the Internet, swirling through cyberspace, gathering resonance, metamorphosing and touching millions of lives in different ways. Many of the ideas—and visuals—could be banal (as they very often are), some dangerous, others bringing promise of change. Some have the power to subvert, helping to stir and stoke the smouldering embers of political and social unrest as recent uprisings in north Africa, West Asia and Asia have shown. To many, the Internet is the rebel hero of our times, subverting conventional media and leaking news and information that governments would like to censor. Even a village in the remote reaches of Odisha’s Malkangiri district which may have no electricity is in some way linked to cyberspace through smart cell phones because mobile operators are increasingly turning Internet service providers (ISPs) and bringing the worldwide web to the conflict-ridden forests of central India.

It is about the power and reach of connection, unprecedented since people first began communicating with each other. The Internet, therefore, is turning into a conflict zone with everyone seeking control of it: governments, corporations and social networking sites, all of whom have different agendas. Social networks may seem innocuous but they are as much a hazard as the others to Internet freedom. Surveillance of “netizens” is becoming commonplace, whether in democracies or in totalitarian regimes, through a host of new laws and regulations ostensibly aimed at strengthening national security, cyber security or protecting business interests.

While most governments are seeking to filter and block specific content, in extreme cases, as in Egypt, the Net has been blacked out using what some experts say is the “kill switch” (see ‘The Egypt shutdown’). This could emerge as the biggest threat to the Internet since other regimes could be tempted to go the Egyptian way. Most governments, however, prefer not to use it, not even the censorship-obsessed Chinese and Saudi regimes because the Internet is also about business—commerce of increasing significance is being routed through its sinews. Take one small example: In January alone, Britons spent a whopping £5.1 billion online, recording a 21 per cent jump in e-commerce revenues over January 2010, according to the latest edition of the IMRG/CapGemini e-Retail Sales Index. It is the kind of figure that stops authorities from reaching for the kill switch.

In the case of China, e-commerce transactions hit 4.5 trillion yuan (US $682.16 billion) in 2010, up 22 per cent year-on-year, according to China e- Business Research Center and CNZZ Data Center. Of this, online B2B or business-to-business deals accounted for the bulk: 3.8 trillion yuan (US

Popular whistleblower website wikileaks.org was unavailable for some time in December 2010

$576.05 billion). And retail sales are expected to zoom, too, pretty soon with e-commerce websites selling directly to customers growing to more than 18,600 last year. Thanks to a dramatic spike in the rate of Net penetration and impressive growth of online business.

But the world has a long way to go before the Internet becomes ubiquitous or an all-encompassing global commons. Currently, just two billion people are linked to the system (see above: ‘Big picture’), which is less than a third of the world’s population. And the reach, as the chart shows, is rather patchy. India may be in the top five Internet user nations with a total of 81 million users but penetration is an abysmal 6.9 per cent, the worst in the list. Blame that on our pathetic education levels and poverty. China, however, is the undisputed leviathan with 420 million users in 2010—some estimates put the figure closer to 500 million now—who account for more than a fifth of the world’s Internet users. No other country’s growth in this sector matches China’s either in speed or drama.

This is one reason Washington frequently raises the issue of China’s policing of the Internet in different fora. The most recent was on February 15 when secretary of state Hillary Clinton made the second of her rousing speeches on safeguarding the Internet from all kinds of government interference. Speaking at George Washington University in Washington DC, Clinton pointed out that the attempts to control the Internet were rife across the world but singled China for repeated attacks.

“In China, the government censors content and redirects search requests to error pages. In Burma, independent news sites have been taken down with distributed denial of service (DDoS) attacks. In Cuba, the government is trying to create a national intranet, while not allowing their citizens to access the global internet. In Vietnam, bloggers who criticize the government are arrested and abused. In Iran, the authorities block opposition and media websites, target social media, and steal identifying information about their own people in order to hunt them down. These actions reflect a landscape that is complex and combustible, and sure to become more so in the coming years as billions of more people connect to the Internet.”

That seemed a fair assessment of the trends but the irony is that even as the secretary of state was speaking, the Department of Justice was seeking to enforce a court order to direct Twitter Inc, to provide the US government records of three individuals, including Birgitta Jonsdottir, a member of Iceland's Parliament who had been in touch with others about WikiLeaks and its founder Juan Assange last year when WikiLeaks released its huge cache of US diplomatic cables.

A commentary in China Daily noted with asperity: “The Assange case reveals such rhetoric is just so much hypocrisy. It is apparent that when Internet freedom conflicts with self-declared US national interests, or when Internet freedom exposes lies by the self-proclaimed open and transparent government, it immediately becomes a crime.”

The Assange case more than anything else has exposed how vulnerable the Net is to political meddling and control. In December last year, Amazon said it stopped hosting the WikiLeaks website because it “violated its terms of service” and not because the office of the Senate Homeland Security Committee chaired by Joe Lieberman had questioned Amazon about its relationship with WikiLeaks.

WikiLeaks had turned to Amazon to keep its site available after hackers tried to flood it and prevent users accessing the classified information. Few people were willing to credit Amazon’s feeble explanation for cutting off WikiLeaks and the general surmise was that Lieberman had put some kind of pressure on the webhosting platform. According to one analyst, the simple reason is that the US government is one of the company’s biggest clients. According to a press note issued by the company: “Government adoption of AWS (Amazon Web Services) grew significantly in 2010. Today we have nearly 20 government agencies leveraging AWS, and the US federal government continues to be one of our fastest growing customer segments.”

As Amazon abandoned WikiLeaks, Paypal, Visa and MasterCard had also dumped WikiLeaks. This set off a fullscale cyber war in which a fourth party made its presence felt: Hackers/ ‘hacktivists’ who unleashed operation payback for what they deemed unfair targeting of WikiLeaks and Assange. This involved a series of (DDOS) attacks on Paypal, MasterCard, Swiss Bank PostFinance and Lieberman’s website.

So while governments in many parts of the world block sites, jail or kill dissidents for expressing their views on the Net, threats to the freedom of the Internet come primarily from the paranoia that governments suffer and from badly crafted policies they implement to protect business and other interests.

US enforcement agencies shut down 84,000 sites, falsely accusing them of child pornography

The US, the ultimate symbol of liberal democracy, is no less uneasy about the power of the Internet. A slew of laws are making their way through the Senate, laws that will give the administration sweeping powers to seize domain names and shut down websites, even those outside its territory, and laws that strengthen the powers of the president in the time of a cyber emergency, including the use of a kill switch. In September, the US Senate introduced the Combating Online Infringement and Counterfeits Act, which would allow the government to create a blacklist of websites that are suspected to be infringing IP rights and to pressure or require all ISPs to block access to those sites. In these cases, no due process of law protects people before they are disconnected or their sites are blocked.

In India, in the wake of the terrorist attacks in Mumbai in November 2008, Parliament hastily passed amendments to the Information Technology Act, 2000, without any discussion in either House. The December 2008 amendments have some good points but they also allow increased online surveillance. Section 69A permits the Centre to “issue directions for blocking of public access to any information through any computer resource”, which means that the government can block any website.

Pranesh Prakash of the Bengalurubased Centre for Internet and Society notes that while necessity or expediency in terms of certain restricted interests is specified, no guidelines have been specified. “It has to be ensured that they are prescribed first, before any powers of censorship are granted to anybody,” said Prakash in an analysis of the amendments. “In India, it is clear that any law that gives unguided discretion to an administrative authority to exercise censorship is unreasonable.”

Civil rights activists say the section has broadened the scope of surveillance and that there are no legal or procedural safeguards to prevent violation of civil liberties.

As the battle for keeping the Internet is joined by netizens who are aware of the power of connection, governments, too, are ramping up command and control measures. Among the risks to an open, democratic Internet are the following:

Threat to universality

The basic design principle underlying the World Wide Web is universality, and, according to its founder Tim Berners-Lee, several threats are emerging. Among these are: cable companies that sell Internet connectivity wanting to limit their Net users to downloading only the company’s mix of entertainment and social networking sites (see ‘Hidden dangers of Facebook’).

Another is by pricing Net connectivity out of the reach of the poor and allowing differential pricing. Berners- Lee, warned at a recent London conference: “There are a lot of companies who would love to be able to limit what web pages you can see...the moment you let Net neutrality go, you lose the web as it is...You lose something essential—the fact that any innovator can dream up an idea and set up a website at some random place and let it just take off from word of mouth...”

Actions against piracy

The nub of such operations lies in the US Department of Homeland Security, whose Immigration and Customs Enforcement (ICE) and the Department of Justice (DoJ) have been seizing domains because they are suspected of hawking pirated goods. The first seizure was in November last year when 82 websites selling counterfeit goods ranging from handbags to golf clubs were taken out.

Last month, there was another raid on the Internet. According to TorrentFreak and other Internet monitoring sites, the two agencies wrongly shut down 84,000 websites that had not broken the law, falsely accusing them of child pornography crimes. After the mistake was identified, it took about three days for some of the websites to go live again. The domain provider, FreeDNS, was taken aback. “Freedns.afraid.org has never allowed this type of abuse of its DNS service. We are working to get the issue sorted as quickly as possible,” it said.

Earlier, DoJ and ICE had seized the domain of the popular sports streaming and P2P download site Rojadirecta. What is shocking is that the site is based in Spain and is perfectly legal. Two courts in Spain have ruled that the site operates legally, and other than the .org domain the site has no links to the US.

Internet freedom could easily become the biggest casualty in the illconceived and poorly designed procedures adopted by developed countries— France, the UK, South Korea, Taiwan and New Zealand have similar laws—to protect intellectual property from counterfeiters and pirates, primarily at the behest of the film and music recording industries.

There are indications India may be planning to follow suit (see ‘India’s three-strikes policy’), although civil rights groups say it could amount to a form of deprivation of liberty.

Surveillance technology

The problem with the use of technology in keeping the Internet safe cuts both ways. With increasing number of cyber attacks on both official and public websites from an array of hackers and malware, governments are reaching for ever more sophisticated high-tech surveillance systems. For instance, computer systems of the US Congress and the executive branches are under attack an average of 1.8 billion times per month, according to a recent Senate report. The result: more spyware. One such is deep packet inspection technology. It is a tool that protects customers from rampant spam and virus traffic. Experts say the Internet could not survive without this technology and yet, it helps authorities to keep a close watch on what people are doing on the Net. In the US, ISPs are required to have this technology.

So what can be done? Keep close tabs on government involvement in the Internet and ensure that its intrusion in both the content and the engines of this system is kept to the minimum.

Read the original article written by Latha Jishnu in Down to Earth here

For more details visit https://cis-india.org/news/battle-internet

Barriers to Access in a Connected World

nirmita — 2011-11-08T05:30:24Z

Accessibility is an imperative to achieve a truly inclusive and participatory society writes and every individual, corporation, organization and government has a crucial role to play in nurturing it, writes Nirmita Narasimhan in this article which was published by Hans Foundation in their Annual Review 2011.

Imagine a world in which there are phones but you cannot communicate; there are televisions but you cannot watch or hear any of the programmes; there are millions of books, but you cannot read even one of them. Imagine that you were to go into a supermarket but couldn’t buy anything because you couldn’t find what you wanted, or find out the price; that you went to an ATM machine, but couldn’t withdraw money; that you went to a website of an airline, but couldn’t buy your tickets because you couldn’t view the options on the menu bar; a world where you alone are denied access to all information and entertainment like watching movies, going to museums and other places of public interest. It shouldn’t be very difficult to imagine this, because this is exactly the world we live in today. This is the reality faced by over a million persons living with disabilities around the world.

Today the number of persons with disabilities is increasing, compounded by the decrease in mortality rates and the increase in the number of diseases. Over 90 per cent of persons with disabilities live in developing countries and have little or in many cases, no access to basic human rights of education, food and shelter, employment, independent living and access to information.

It is to address this situation that the United Nations Convention on the Rights of Persons with Disabilities (‘Convention’) came into force in May 2008, marking a watershed in the disability rights movement. One of the unique features of the Convention is that for the first time equal importance was accorded to the right to access information and Information and Communication Technologies (ICT) bringing it on par with transportation and physical environment. It placed a clear obligation on the states parties to ensure that all websites and ICT services as well as information both in the public domain and with respect to cultural materials such as books, movies, etc should be made available to persons with disabilities in accessible formats, at the same time and no extra cost. The convention requires that countries should amend their laws to incorporate flexibilities which will enable persons with disabilities to enjoy their human rights and fundamental freedoms.

Technology – A Fundamental Enabler for Accessibility

The Information Society has opened up several avenues for persons with disabilities to participate and live independently. Through the use of assistive technologies, persons with disabilities can access computers, study, work, book tickets and travel, pay taxes, shop, transact business, use social media and work. For instance, blind persons can access computers using a screen reader[1] on computers or mobile phones, enabling them to send messages, make calls, listen to books, navigate the route and use the internet like other people; deaf persons can carry on a conversation through relay or text messaging and listen to audio using hearing aids; autistic persons can use symbols or pictures on their mobile phones to communicate their needs to persons around them. Hence, the range of platforms and media available today, offer tremendous opportunities for participation and inclusion.

Challenges to Inclusion

The general lack of awareness amongst policy makers and the public, resulting in widespread social stigma and insensitive attitudinal barriers associated with disability, often negates the advantages provided by technology. Attitudinal change is fundamental to making the world a more inclusive place.

In addition to social attitudes and awareness, several other challenges which hamper the ability of persons with disabilities to harness the power of assistive technology, are discussed briefly below.

One major challenge is inaccessible technology. Technology may be inaccessible due to a multiplicity of reasons, such as the unavailability of suitable software in a given region [2] or prohibitive pricing. In the absence of equally appropriate open source solutions, persons with disabilities cannot afford assistive technology. For instance, a screen reader which costs upwards of $1000 for a single user license is unaffordable for a person with disability in most countries.

Another barrier is the inaccessibility of web sites. The failure to adhere to universally accepted Web Content Access Guidelines (WCAG) formulated by the World Wide Web Consortium (W3C) renders web sites unfit for use by persons using assistive technology. The guidelines lay down very simple instructions such as ensuring that images are accompanied by alternative text attributes which enable screen readers to read out the description of the image to the listener and providing alternate formats where anything on a web site is inaccessible. Many countries today such as USA, UK and Canada have made it mandatory for all public web sites to conform to these guidelines. However, there are still several countries which do not have any such policies in place.

The lack of accessible content also poses a significant challenge. There is a severe shortage of content in formats such as electronic text, Braille, audio, etc which can be accessed by assistive technology. This may occur either due to technological (content created in inaccessible format) [3] or legal reasons (copyright laws prevent content from being rendered in accessible formats). The latter issue is the subject matter of treaty deliberations at the World Intellectual Property Organization. Today barely 5 per cent of all published materials in developed countries and 0.5 per cent in developing countries are available to persons with disabilities who are not able to read printed materials in accessible formats such as electronic text, Braille, audio, etc. Organizations serving the blind have to constantly obtain permission from copyright holders for each book that they want to convert, which is not always forthcoming. In some countries, this is simplified by the inclusion of a fair use provision (exception) in their copyright laws, which essentially does away with the requirement of having to obtain permission in cases of conversion and distribution for the disabled. However, while such a provision exists in approximately 53 countries, it is not available in over 127 countries where even the countries with exceptions cannot exchange books. Developing countries are the most severely hit since they neither have the legal provisions permitting conversion in their country nor the resources and funding to undertake conversion, and are unable to borrow books from libraries for the blind in other countries. This has resulted in a huge book famine for persons with blindness and other print disabilities around the world, preventing them from exercising their human rights of education, access to information, social and cultural participation and independent living.

Training is a very crucial aspect of ensuring effective and rapid adoption of technology by persons with disabilities, since they need to orient and familiarize themselves with the technology in order to be able to use it effectively. It is imperative that adequate resources are channelled towards capacity building and training activities and that governments, DPOs [4]and industry work together to identify appropriate implementation strategies.

The Road Ahead

To surmount all the challenges to accessibility and achieve universal inclusion, we need to achieve a solution through a mix of policy formulations and practical interventions in which all stakeholders participate i.e., by following both a top down and bottoms up approach. Incorporating accessibility and universal design principles uniformly across all services and products will ensure accessibility not only to the disabled, but also to the other categories of users who are unable to access such as elderly and illiterate persons, linguistic minorities and those with limited bandwidth. It will also reduce the long term cost and effort associated with retrofitting things to make them more accessible at a future date.

DPOs [4] around the world are also trying to work with industry to leverage the business case in making products which are universally inclusive and develop solutions which are more widely available in the market, rather than created exclusively for a niche community. Considering that persons requiring accessible products constitute nearly half of the world’s population (including seniors, illiterate persons and other categories), there are clearly huge market opportunities for business houses to follow. For persons with disabilities, an increase in the number of manufacturers creating accessible goods would help drive down prices and increase variety. A good case in point is that of NTT Docomo in Japan which increased its market to over 70 per cent after it surveyed the demographics of elderly and disabled persons and brought out a new line called Raku Raku phones. Within three years, this line sold over 15 million handsets since even persons without disabilities found accessibility features like high colour contrast, large icons and digits etc more comfortable to use.

Accessibility is an imperative to achieve a truly inclusive and participatory society and every individual, corporation, organization and government has a crucial role to play in nurturing it. Any effort, whether it is making one’s website accessible and ensuring that all information published is accessible to persons using assistive technologies or participating in awareness raising, capacity building, creating employment opportunities for the disabled, supporting advocacy activities or on ground projects of DPOs such as conversion of books, is significant and brings us nearer to achieving our vision ― an inclusive world.

Download a scanned version of the article published in the Hans Foundation's Annual Review 2011 here [PDF, 4.09 MB]

[1].A software which will read out what appears on the screen.

[2].For example, in India text to speech software is not available for all the 25 official Indian languages but is only available for English and a few other languages, which results in the exclusion of a large proportion of the population.

[3].For instance,instead of creating a proper pdf document, if one converts a scanned image of a document (instead of text) to pdf, it will not be readable by a screen reader.

[4]Disabled Persons Organizations.

For more details visit https://cis-india.org/accessibility/barriers-to-access-connected-world

Barcamp Bangalore

praskrishna — 2014-10-13T04:43:45Z

The Centre for Internet and Society's Access to Knowledge team participated in a Barcamp at SAP Labs, Bangalore on October 12, 2014. Dr. U.B.Pavanaja and Rahmanuddin Shaik participated in the event.

Dissecting Wikipedia

Wikipedia is the world’s most famous free and open encyclopaedia which anyone can edit. In this session we will explore various technical aspects of Wikipedia with demonstrations. Wikipedia has its own set of APIs using which we can retrieve information by using various queris and parameters. The output can be generated in various formats. These output can be used for processing by programming languages as input. These will be demonstrated.

Click to read the details on the Barcamp website.

For more details visit https://cis-india.org/openness/news/barcamp-bangalore

Banking and Accessibility in India: A Report by CIS

nirmita — 2013-08-13T04:00:19Z

The report gives an analysis of banking accessibility for persons with disabilities in India. Besides a detailed look at the legal provisions and guidelines on banking and technology, the report also provides a view on different disabilities in relation to banking and accessibility in India and contains case studies and guidelines from countries such as New Zealand, Australia, the United States of America, Canada and the Netherlands. The report sums up the analysis with suggestions and recommendations to improve banking accessibility for persons with disabilities in India.

Executive Summary

India is a signatory to the United Nations Convention on the Rights of Persons with Disabilities (CRPD), and has an obligation to provide equal opportunities and facilities to everyone, irrespective of any disabilities they might suffer from. This is guaranteed in the right to equality and the right to life, which are enshrined in the fundamental rights in the Constitution of India. There are specific Reserve Bank of India (RBI) notifications that mandate banks to offer banking facilities in a non-discriminatory manner to all customers. Nevertheless, there are many problems faced by people with disabilities while accessing banking and financial services in India. For instance, many banks and Automated Teller Machines (ATMs) are not physically accessible, staff has no training or expertise in dealing with customers who have special needs, and despite the existence of technology, and ATMs are not equipped to be used by people with disabilities.

There are several international guidelines which can be referred to while formulating policy on banking accessibility, such as guidelines on ATM construction and modification (USA) and guidelines on making websites accessible for people with disabilities (the Web Content Accessibility Guidelines), as well as voluntary standards that have been taken up by banking associations in countries like Australia and New Zealand in order to make banking more accessible to people with disabilities and the elderly population.

The adoption of accessibility features and technologies in Indian banks today is very low, despite there being a legislative as well as executive push for the same. Banks which do not follow these guidelines are not meeting their legal requirements, and it is important for them to understand not just their obligations, but also the benefits that will accrue to them if they follow the suggested guidelines. To that end, this report looks at the current notifications and guidelines that govern this area, the problems faced by people with disabilities, and looks at guidelines from other countries to suggest solutions that can be incorporated by different banks in India.

Introduction

As per the 2001 Census, there are around 2.19 crore persons with disabilities in India. They constitute 2.13 per cent of the total population of the country.[1] This includes persons with visual, hearing, speech, locomotor and mental disabilities. Despite these numbers, there is a lack of understanding of their needs, and people with disabilities face a number of obstacles when it comes to living a normal life, and availing banking facilities is a big part of the problem. Consider the fact that only 50 out of the 1.04 lakh Automated Teller Machines (ATMs) in India are accessible to people with disabilities.[2] There is a general lack of infrastructure and awareness in India that permits people with disabilities to use banking services. This translates to problems not just in accessing a physical bank and seeking help from a bank official, but also extends to accessing services such as ATM machines and online banking options. The problem is exacerbated by the fact that around 75 per cent of persons with disabilities live in rural areas, and only around 49 per cent of the disabled population is literate and only 34 per cent is employed.[3] Although one may find some rare cases of disabled-friendly banking options in the metros, in the rural areas, there are neither facilities nor is there any sensitisation towards meeting the needs of the disabled.

India is a signatory to both the United Nations Convention on the Rights of Persons with Disabilities, 2006[4] (hereinafter, “UNCRPD”) and Biwako Millennium Framework towards an Inclusive, Barrier-free and Rights-based Society for PWDs in Asia and the Pacific, 2002[5] and thus has an international obligation to ensure equal access to all members of the population. This obligation extends to giving people with disabilities the right to conduct banking services. This has been recognised by several Reserve Bank of India (RBI) directives as well, although these guidelines have not been fully implemented so far.

Currently, it is very difficult for people with disabilities to use banking services in India. If a person who has a hearing disability walks into a branch for a home loan, the branch does not have a person who can understand or interpret sign language. More usually, the branch does not even have the resources or knowledge about whom to contact to facilitate the interaction by interpreting. These obstacles mean that a person with disability/ies always has to latch on to someone who is fully capable to help them. Without such help in the form of guarantors or co-borrowers who are fully capable, the chances of obtaining finance from the banks are low because bank's probably give a person with disability/ies a much lower credit rating based on their own internal criteria. These determinations automatically put the disabled at a disadvantage. A person with a learning disability, for example, dyslexia, will face severe difficulty filling out an application form (or any document for that matter) and banks are not disabled friendly in terms of the attitude of the staff towards such difficulties.

Making banking accessible for people with disabilities is both a best practice that should be followed, as well as a sound commercial decision. There are a large number of people in India with differing levels of disability, who would benefit from using banking services. Additionally, the number of people will only increase with time as India’s young population grows old, since incidence of disability increases with age.[6] The Internet, above all, is a tool for people with disabilities to bridge the differences between them and others, and all efforts must be made to ensure that they are not at a disadvantage when it comes to using services such as net banking. There is also the consideration that improving accessibility improves access for all users, and makes it possible for them to make use of more services. A lot of accessibility issues (such as the physical accessibility to branches and ATMs, signature mismatches due to hand tremors or strokes) are common to the disabled, the elderly and those with neurological conditions. Taken together, this constitutes a significant percentage of the customer base — so these issues should be addressed by banks for that reason alone.

This report will look at the legal imperatives that govern accessibility in banking services in India, and look at the various problems being faced by people with disabilities when trying to use banks. It will also look at sample guidelines from other countries and suggest best practices for banking institutions, as well as take a look at the various costs that could be incurred in trying to make their banks more accessible.

The scope of this report is restricted to covering only basic banking services in India, and other financial services, such as insurance and loans, have not been dealt with.

Legal Imperatives

The rights of persons with disabilities have been recognised under various legal instruments, and it has been established that they are to be given the same services and privileges as other members of society.

Constitutional Provisions

Part III of the Constitution of India, which deals with the fundamental rights of citizens, recognizes the principle of equality of all people. Article 14 states that the government must accord equal protection of the law to any person within the territory of India.[7] This recognition of the importance of non-discrimination means that the state must ensure that people with disabilities do not suffer disadvantages when it comes to accessing public services.

Article 15, which deals with prohibition of discrimination on various grounds states that no citizen is to be subject to any disability, liability or restriction with regard to access to shops, public restaurants, and other public places.[8]

It is evident that this important constitutional protection extends to people with disabilities, and it is their right to gain equal and accessible access to all manner of services, including banking.

Legislation dealing with Disability

There are several national laws that deal with the rights of people with disabilities, though not all of these laws have a direct bearing with banking.

The Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995

The Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995 (“the PWD Act”) was enacted to give effect to the proclamation on the full participation and equality of people with disabilities on both central and state governments. The PWD Act has been enacted under Article 253 of the Constitution.[9] It has several provisions for people with disabilities, including education, employment, creation of barrier free environment, social security and similar overlooked areas. It provides for a three tier arrangement:

For evolution of policy for the benefit of persons with disabilities Implementation of the provisions of the Act and laws, policies, etc., and monitoring implementation and redressing grievances.

The implementation of the Act relies on collaboration between the appropriate governments, which includes various central ministries and departments, state and union territories, and local bodies.[10]

Chapter VIII of the Act deals with non-discrimination, and one of the measures it recommends is making buildings accessible by simple measures such as curb cuts and slopes in the pavements for wheelchair users.

There are several problems with the enactment.[11] The terms "accessibility" and "disability" are not clearly defined. They are also not provided as a matter of right but are based on the economic capacity of the service provider. It also fails to consider the access to services and information. However, public banks need to be conscious, since they will usually be considered to have sufficient economic capacity, and might be bound to deliver their services to people with disabilities. This has often become an issue in other jurisdictions as well. In 2009, the Royal Bank of Scotland, for example, was forced to pay extensive damages to a disabled student who was unable to access the bank due to a lack of wheelchair lifts.[12]

The National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities Act, 1999

The trust is intended to give complete care to people with mental retardation and cerebral palsy, and also manage the properties bequeathed to the trust. The trust supports programmes that promotes independence and address the concerns of these special persons, especially the ones who do not have family support. The trust is also empowered to receive grants, donations, benefactions, requests and transfers.[13]

The Mental Health Act, 1987

The Act consolidates and amends the law relating to the treatment and care of mentally ill persons, in order to make better provisions with respect to their property and affairs, and other incidental matters.[14]

The Rehabilitation Council of India Act, 1992

The Act was created to provide for the constitution of the Rehabilitation Council of India for regulating training of the rehabilitation professionals and maintaining of a central rehabilitation register. It also regulates the recognized rehabilitation qualifications, and prescribes minimum standards of education.[15]

RBI Notifications

The most important resource when it comes to banking guidelines is the RBI, which comes out with regular notifications. The RBI has been conferred wide powers under the Banking Regulation Act, 1949 (BRA),[16] under which it can supervise and control the various banking companies, and they are bound to follow its directions. Section 35A of the Act specifies that in public interest or in the interest of banking policy, the RBI can issue such directions as it deems fit, and the banking companies or the banking company, as the case may be, shall be bound to comply with such directions.[17]

RBI has released several notifications dealing with the rights of the disabled.

Circular on grant of banking facilities to the visually challenged

In its Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008,[18] the RBI mandated that banking facilities (including cheque book facility, operation of ATM, locker, etc.) cannot be denied to the visually challenged as they are legally competent to contract.

In the notification, the RBI recalled the order of the Chief Commissioner for Persons with Disabilities, which had earlier been passed by the Indian Banks’ Association (“IBA”) to its member banks. The Order instructed that banks should offer all the banking facilities including cheque book facility, ATM facility and locker facility to the visually challenged and also assist them in withdrawal of cash. This order has reiterated that there can be no denial of services just because there is an apprehension of risk in operating or using the facility; it said that a similar security threat exists for all members of the population.

As per the RBI notification, the banks are therefore bound to:
Ensure that all the banking facilities such as cheque books are offered to the visually impaired without any discrimination. These facilities should include third party cheques, ATM, net banking, locker, retail loan and credit card facilities.

Advise their branches to render all possible assistance to the visually impaired for availing the various banking facilities.

Circular on making ATMs accessible

The RBI had been receiving several suggestions to make branches and ATMs easily accessible to people with disabilities by providing ramps so that wheel chair users can access them and the height of the machine is also appropriate for them. It had also been receiving suggestions for installing speaking software and key pads with letters in Braille to facilitate use by persons with visual impairment. After considering these suggestions, the RBI passed a notification, directing the banks to implement such measures.

As per its Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008, RBI has directed all banks to provide:

Ramps to ATMs: Banks have to take necessary steps to provide all existing ATMs or future ATMs with ramps so that wheelchair users or persons with disabilities can easily access them and also make arrangements in such a way that the height of the ATM does not create an impediment in its use by a wheelchair user.
Ramps at bank entrances: Banks may also take appropriate steps including providing ramps at the entrance of the bank branches so that the persons with disabilities or wheelchair users can enter the bank branches and conduct business without much difficulty.
Accessible ATMs: Banks should make at least one third of new ATMs installed as talking ATMs with Braille keypads and place them strategically in consultation with other banks to ensure that at least one talking ATM with Braille keypad is generally available in each locality for catering to needs of visually impaired persons.
Information about the ATMs: Banks should also bring the locations of such talking ATMs to the notice of their disabled customers.

Circular on implementation of the guidelines

These guidelines were strongly reiterated as recently as September 5, 2012, where the RBI by its notification numbered DBOD.No. Leg.BC. 38/09.07.005/2012-13[20] highlighted the abovementioned circulars. It said that it had been brought to their notice by the Office of the Chief Commissioner for Persons with Disabilities that visually challenged persons are facing problems in availing banking facilities like internet banking.

Banks were advised under this notification to strictly adhere to instructions contained in the above circulars and extend all banking facilities to persons with blindness, low-vision and other disabilities.

Circular on guardianship certificates

The RBI, by its Master Circular DBOD.No.Leg.BC.9/ 09.07.006/ 2009-10[21]dated July 1, 2009 on Customer Service, directed banks to accept guardianship certificates issued by local level committees set up under the National Trust Act, enabling persons with disabilities like autism and cerebral palsy to open and operate accounts. Banks were advised to rely on the guardianship certificate issued either by the district court under the Mental Health Act or by the local level committees under the National Trust Act for the purposes of opening and operating bank accounts[22] by the legal guardians for people with disabilities that is covered under the Act. Banks were also advised to ensure that their branches give proper guidance so that the parents or relatives of the person with disability/ies do not face any difficulties in this regard. It has also directed that information about the opening of such bank accounts be displayed conspicuously, in both English as well as the regional language, in its circular RBI /2009-10/142.[23] This notification was in response to a Delhi High Court decision that directed banks to put up such information.

Banks are therefore directed to:

Accept guardianship certificates: Banks can accept certificates issued by local level committees set up under the National Trust Act or district court under the Mental Health Act, so that persons with disabilities like autism and cerebral palsy can open and operate accounts.
Provide assistance: Banks should ensure that their branches give proper guidance so that the parents or relatives of the person with disability/ies do not face any difficulties.
Display information: Banks should ensure that information about the opening of such bank accounts be displayed conspicuously, in both English as well as the regional language.

National Policy on Disability

The National Policy for Persons with Disabilities, which was published in 2006, recognizes the extent of problems faced by the disabled in India. The report also discusses the number of citizens who are affected by disability: “According to the Census 2001, there are 2.19 crore persons with disabilities in India who constitute 2.13 per cent of the total population. This includes persons with visual, hearing, speech, locomotor and mental disabilities. Seventy five per cent of persons with disabilities live in rural areas, 49 per cent of disabled population is literate and only 34 per cent are employed. The earlier emphasis on medical rehabilitation has now been replaced by an emphasis on social rehabilitation. There has been an increasing recognition of the abilities of persons with disabilities and emphasis on mainstreaming them in the society based on their capabilities.”[24] The policy endorses accessibility and says that a barrier-free environment enables people with disabilities to move about safely and freely, and use the facilities within the built environment. In the principle areas of intervention identified by the policy, it ensures that banking services are made barrier free and accessible.[25]

The National Policy is intended to inform the disability plan to be incorporated in the 11th Five Year plan,[26] which will have a timeline and funds for programmes which can be allotted through the Finance Commission.

Explaining Disabilities

There are many problems faced by people with disabilities when they consider banking and financial services. From the very beginning, banks are a complicated route to charter for people with disabilities. Banks often resort to complex schemes and pricing systems, which can be difficult to understand for people with cognitive disabilities.[27] Finding bank branches and ATMs in their neighbourhood which are disabled-friendly and can be accessible to them is another difficulty, especially in a place like India where finding information is often a problem. There might be problems with physical accessibility — lack of ramp which makes it impossible for a wheelchair-bound person to use a bank or uncomfortable height of an ATM which makes it unwieldy for a wheelchair-bound person to access it — which can extend to the virtual realm as well: if a bank’s website is not complying with the standards for web-accessibility (discussed below) and is difficult to use by people with disabilities, they will be unable to take recourse to internet banking, as well.

In many countries such as Australia[28] there is great reliance on phone banking, which can be especially helpful to blind customers, or on audio-based telephone devices, which can be used by deaf-blind or the deaf customers. However, neither technology is at present available in India; text-based alternatives or spoken prompts (TTY based telephone banking) are not used by any banks. It is therefore essential that if a customer is using the interactive voice response (“IVR”) system of a bank and speaking to a bank representative on the phone to get a transaction done that the communication be clear, precise and easy to follow — as anyone who has attempted phone banking in India would testify, that is certainly not the case.

Let us take a look at some specific disabilities and what banks can do to ensure accessibility to their customers:

Problems faced by the hearing impaired while banking

When a person who cannot hear goes to a bank, the first problem they face is the fact that unless they are proficient at lip reading, they will find it difficult to communicate with the bank officials or tellers even when undertaking simple tasks like withdrawing money or depositing cheques. An important point to remember is that most hearing impaired people are more familiar with sign language than with English, and so can get confused by the complicated language used by the banks in their brochures and information booklets. If a deaf customer is communicating with the bank official by writing out instructions, it could take a longer time than other customers and they might face problems with other customers.

Another problem that might occur is that error messages or other audio cues might not be picked up by customers who are using multimedia based banking services or ATM machines.[29] This problem is exacerbated when using customer care services for banks, which are usually available only on the phone. With a lack of technological options for the hearing impaired, they are unable to access the IVR systems, or interact with customer care executives, which make it difficult for them to avail of all banking service facilities.

What can banks do?

Training: Ensure that the bank staff is sensitised to the needs of the disabled and deaf customers, and know of a sign language translator who can be called if a customer requires it.
Ease of understanding: Make the instructions — both in the physical banks as well as in ATMs and websites — simple and precise, so they are easily understood. This will help all customers, not just those with disabilities.
Technical solutions: One solution available in some countries is using a phone-to-text machine or software that enables hearing impaired customers to use the phone banking and customer care services of a bank. For example, the Royal Bank of Scotland users can use a Typetalk or BT Textdirect service which will enable them to speak to an operator and so convey their messages.[30] If a bank feels that sufficient customers will benefit from such a technology, it should invest in it.
Sign language interpretation: A more low-tech solution is to offer interpretative services, where customers who need it can be assisted by someone who is proficient in sign language to help relay their point across to the bank.

Problems faced by the visually impaired while banking

Visually impaired customers can find it difficult to navigate and even reach their banks, if the path is not clear and if the building is not provided with enough ramps and clear entrances. Even understanding the terms and conditions of banks and their services are difficult to comprehend, because the language used to describe services and procedures is confusing and complicated. Often, a booklet with the terms and conditions is simply handed over with no concern for how the person is supposed to read them. Visually impaired people might also face problems in distinguishing details on cheques and other financial instruments which, unlike currency, do not have physically distinguishable marks on them.

Visually impaired customers often face a lot of problems while using ATMs, because the keys are not marked with recognisable lettering in Braille. Even when there is a token raised symbol on the middle key or Braille markings on the keypad for tactile recognition, there is still the problem that what is being displayed on the touchscreen, as well as the instructions on how to proceed with a transaction, are not capable of being communicated. Most ATMs in India are not equipped with an audio jack, and so can’t be used by blind customers who want to connect headphones and hear the display on the screen.

There is also the problem of signature mismatches, especially when it comes to opening accounts and signing cheques. Currently the bank’s solution is to not have the person with disability/ies sign the cheque, which is not a solution that works consistently, especially when a person with disabilities is running a company. There should be a separate process in place to facilitate issuance of cheques by the visually impaired.[31]

The first and most obvious problem with the visually impaired using net banking and other services on the internet is that they won’t be able to see the screen. Similarly, when they attempt to use the ATM machines, the screen cannot be read and the keyboard functions are often unclear. The problem is often accentuated for people with low vision, because the improper lighting, low contrast print and other glares make it difficult to make out what the screen says.[32] Some sites have a security requirement where users have to input CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) codes in order to validate their payment or to register for a particular service; using such security codes can be particularly problematic for blind customers.[33] Banks websites might have pop ups or automatic music playing, which makes it difficult for the visually impaired to use their screen readers. Another problem arises in the mobile applications (“apps”) that are used by various banks; the format is not supported by screen readers on smartphones, and so customers with disabilities can’t use the facility made available to others.

What can banks do?

Training: Sensitise the staff to the needs of blind customers, and ensure that there is a customer care executive who is present when a visually impaired customer needs assistance with a particular service.
Accessible formats: Printing out bank documents or statements in large size fonts, Braille or in audio script format if required is the first thing that banks can do to assist their visually impaired customers. Banks can also try to migrate towards accessible e-text or DAISY formats for their disabled customers.
Banking Guide: Coming out with a bank note guide to help identify the different bank notes and counterfeits, if any, is also important for visually impaired people who rely on their sense of touch. Similarly, an accessible format guide that takes you through the various steps that are involved in withdrawing cash or using an ATM would greatly assist blind customers who are using a new format or type of bank machine for the first time. At the same time, increasing the screen size and resolution of ATM screens would go a long way in improving access to the customers.
Templates: Banks can also be encouraged to come out with cheque book templates, so that blind users can familiarise themselves with using such bank documents and the process of writing cheques becomes easier for them.[34] Banks should also develop a better solution to the problem of visually impaired customer’s inability to sign cheques.
Open format statements: Banks should also ensure that when they provide customers with statements, they are made available in open formats, such as HTML or RTF, so that they can easily be read by screen readers.
Technical solutions: There are some alternatives to the CAPTCHA codes available, such as audio codes or maths questions. Some sites have the option of hearing the codes, instead of just seeing them. There are also human aided accessible CAPTCHA services (such as Solona), where the customer can send a screenshot of the screen to an aide. However, this has several security and privacy implications, and so is not an ideal solution. Multimedia on the websites of banks should be made optional, with a clear possibility of turning the music or animation off, so that users can use the screen reader without any problems.
Mobile apps: Banks should work with their technology partners to ensure that their mobile apps are accessible on all devices and can be used by customers using assistive technology.
Improved ATMs: Several banks around the world are switching to ATMs which give output in multiple formats, such as audio and large-font print,[35] making them more user friendly. There are several guidelines in effect in various jurisdictions which describe better design for ATMs, which takes into account the physical needs of disabled customers; newer ATMs which are set up should be asked to conform to such standards. While this is slowly starting to take place, more banks need to expand and improve their building structures keeping such guidelines and needs in mind. This has been discussed in the next section on ATM Guidelines.
Sensitisation: Special care should be taken to explain terms and conditions to visually impaired persons — there should be an effort to ensure that the person who is opening an account has understood the various terms and conditions and not just heard them.

Problems faced by those with physical disabilities while banking

In India, a major problem is the physical accessibility of banks, with hardly any buildings being equipped with ramps and elevators; even if the bank itself is made accessible via these architectural modifications, the area surrounding the bank, for example, the market place, might be difficult to reach for people in wheelchairs, ultimately making it very difficult for them to use banks.

People with physical disabilities might find controlling their limbs for prolonged periods to be a problem, and so would find it difficult to use not just the physical banking services, but also internet services which necessitate controlling a mouse for a long period of time.

What can banks do?

Build ramps: The most important step that needs to be taken by different banking institutions is ensuring that their ATMs and branches are accessible through a ramp, so that it is physically possible to reach from the road or other public area.
Elevators: Where possible, elevators should also be provided.
Special measures: Within the bank, there should be special provisions for people in wheelchairs or crutches, such as a designated queue and teller, so that they do not have to wait in queue for a long period of time.

Problems faced by those with cognitive disabilities while banking

People with cognitive disabilities might have lower attention spans and might have problems with understanding complicated bank procedures and requirements. If the steps involved in using an ATM or other physical transactions are not logical and simple, people with cognitive disabilities will be unable to handle them. As a lot of Indian banks are rather chaotic and the transactions lack a certain consistency, people with cognitive disabilities could face a lot of problems adjusting. People who have cognitive disabilities might also be relying on their guardians or parents to assist in operating their bank accounts, and legal and bureaucratic hurdles to doing so can be a big hassle.

The front staff at banks are often improperly trained and do not have a holistic understanding of how to deal with people with disabilities. It has also been observed that while banks can be helpful while opening accounts, they are not open-minded about granting loans to people with disabilities.[36]

Customers who are autistic have hand function issues which can cause their signatures not to match the ones on record, which again causes problems when it comes to opening accounts or signing cheques which ultimately bounce.

What can banks do?

Sensitisation: Sensitise the staff to the special needs of customers with cognitive disabilities.
Display of information: Information for guardians of such customers, on the requirements for opening bank accounts, should be prominently displayed in the branches of the bank (Refer to Section 4.3.4).
Uniformity in procedures: Banks should make uniform guidelines or procedures to be followed for each transaction, so that there is a certainty and regularity that eases the way for people with cognitive disabilities.
Clear language: Banks should also ensure that they use extremely simple and clear language in all their transactions as well as literature in order to mitigate confusion.[37]
Identity establishment: There need to be rules put in place to allow those who are unable to sign properly to establish identity in some other manner.

Guidelines on Banking Services and Technology

The previous section has looked at some of the problems being faced by people with disabilities when they access banking services in India. This section will look at some guidelines and best practices which are aimed at increasing the accessibility of services.

Mobile banking

There is the possibility of accessing a variety of financial services through mobile devices, which are termed as mobile banking or “m-banking”. This accessibility means that a lot of people with disabilities who live in rural areas, who have earlier not been able to access banks, can now do so using their mobile phones. Mobile banking also makes it much easier for customers with bank accounts to access their details and do transactions — for people with disabilities, this is a big step forward, as it means they do not have to endure the hassle and inconvenience of going to a bank, where they may not find the assistance that they need.

Currently, mobile banking is not that prevalent in India; less than one per cent of current bank customers are covered under the mobile banking services.[38]

However, the growth in mobile banking transactions has shown an increasing trend. For example, in the month of June 2012, 3.43 million transactions amounting to Rs. 3067.10 million were processed, as compared to 1.41 million transactions amounting to Rs. 984.66 million processed in June 2011 — an increase of about 143 per cent in volume and approximately 211 per cent in value terms.[39]

The Reserve Bank of India has passed some operating guidelines for mobile banking transactions.[40] These guidelines specify the technology and security standards, as well as the requirements for interoperability between operators, transaction limits and procedure for grievance redressal. They also tackle customer protection issues.

Banks should leverage the flexibility and utility of mobile banking in increasing access to their customers who have disabilities, as it would mean lesser expenses for both the banks as well as the customers.

Internet banking

Internet banking is increasingly popular with customers, due to its convenience and ease of use; it removes the necessity of physically going to a bank. Since physical banks are often difficult for people with disabilities to navigate, internet banking could provide the best solution (though there are several problems with this medium as well, as have been described in the previous chapter). However, banks can make their websites more accessible and follow the prescribed guidelines to ensure a better banking experience not just for their disabled customers, but for all customers.

The biggest obstacle that comes with developing net banking options which are accessible to all is the wide diversity in the people who are trying to access the banks’ websites, and it is here that universal design comes into play. “The goal of universal design is to have each web page accessible by all people, instead of providing separate web pages for people with disabilities. This requires, for example, for people who are blind, textual equivalents for all images, and reading order and structure compatible with screen reading; for people who are deaf, visual equivalents such as captions for all audio information; and for people with motor disabilities, means to navigate the page without fine motor control.”[41]

There are a set of standards in place for website accessibility. The Web Content Accessibility Guidelines (“WCAG”) 2.0 specify the manner in which the material on any website is to be perceivable, operable, understandable and robust.[42] Under these four stated principles of web content accessibility, twelve guidelines have been given, which give the web content developers a framework and set of objectives to understand the needs of the disabled. There are also levels of conformance that are defined for each guideline, and a list of sufficient and advisory techniques has also been given.[43]

The WCAG 2.0 Guidelines includes some basic steps, such as including text alternatives for all non-text objects, including descriptors or captioning for images, audio and animated sequences, and following a style sheet wherever possible, in order to maintain a consistent design. The guidelines deal with visibility and display (using contrasting colours for background and text; using relative sizing so that the text can be increased to upto 200 per cent), functionality (providing skip links such as “Back to Top”; ensuring that animation can be paused or switched off; ensuring keyboard as well as mouse functionality), and formatting (ensuring the text is not justified; setting the language attribute of each page; providing clear navigation mechanisms; ensuring that all mark up is validated and coded correctly), amongst others.[44]

The National Informatics Centre (NIC) has developed some guidelines for government websites, which contain best practices for accessibility in website design; these guidelines were released in 2009, and are mandated for governmental websites. The guidelines are classified into three categories: mandatory, advisory and voluntary; a compliance matrix has been provided for various departments and organisations to assess their compliance with the guidelines.[45] It is crucial that banks comply with these guidelines to ensure that a certain basic minimum standard at web accessibility is met for the banking customers across all websites.

Another dimension which is unique to India is that of regional language; for banking customers who are not comfortable with English, it is recommended that bank websites be provided in major regional languages as well. The best way to display regional fonts is to use Unicode (UTF-8). Banks should ensure that Unicode is used to display the fonts, as otherwise the fonts can become garbled and a person using a screen reader will not be able to access the written material at all.

A critical guideline to be followed is that visual information should also be coupled with audio information, and that frequency and volume of the audible cues should be capable of being configured and controlled by the user.[46]

Automated Teller Machines (ATMs)

The number of ATMs and their penetration in India is very low: 63 ATMs and 497 points of sale per million population,[47] and a number of regulatory and commercial requirements have led to their relative low (though increasing) use in India. RBI has recently passed guidelines on operating White Label ATMs[48] which effectively open up most of the acquiring part of the process to non-bank independent players.[49] This should ensure that there is a greater increase in the number and penetration of ATMs in India, which will be beneficial for people with disabilities only if the ATM-makers ensure that minimum guidelines for the disabled are met with.

Currently there are no guidelines in India on how to construct ATMs in accordance with the needs of people with disabilities. However, banks can take guidelines from other jurisdictions as their guide and look at how other countries have handled the issue of making ATMs more accessible. It is hoped that this lacuna in the policy will be filled soon.

The American Department of Justice recently notified a final ruling on the standards of accessibility relating to ATMs under the Americans with Disability Act (“ADA”). Such standards range from requirements that signs be in Braille, a voice guidance system, and input controls for blind users.[50] These standards took effect in March 2011, and had a March 2012 compliance date. All ATM owners are to comply with these guidelines when constructing or altering ATMs.

Some salient features of these guidelines are:

Height and reach: It is mandated that the ATM’s reach should be between 15 and 48 inches. Further, the graphic area where the touch commands are input needs to be lowered to the desired height.
The input device should be tactile, and so the surface of the keys should be different from the base and this should be apparent by touch. The keypad should also be arranged in a standard 12-key ascending or descending layout, as seen in telephones or computers.
ATMs must be equipped with both voice guidance systems as well as Braille language signage. This would mean adding a headphone jack to the machine, so the audio is heard only by the user and thus ensuring his privacy.
The display in the ATM needs to be clear; from an observation point 40 inches above the floor in front of the machine, the letters should appear in a sans serif font, with a minimum height of 3/16 inches, in a colour contrasting to the background.
There is also a requirement of equal services, which means that all services offered at any location through a bank’s ATM must also be provided by an “accessible” ATM in the same location. For this purpose, each installation is to be considered as a separate location.

The Indian Banks’ Association (IBA) has issued a Standards document on Accessible ATMs for customers with disabilities, and has also released a work flow document to be followed by various banks. The IBA Standards documents states that:

“The fundamental principle of an Accessible ATM for development, testing and implementation purposes is to ensure a machine which enable the user to complete all transactions successfully with a blank screen simply through voice guidance for totally blind users, permit independent use through clear screen data for low vision / partially sighted users and effective physical access for wheel chair users.”

The document specifies different accessibility measures to be taken for each level of accessibility (for example: completely blind users and users with partial sight), with details about the size and measurement of various features that need to be incorporated. It also includes a workflow to be incorporated into the Speaking ATMs for the effective use by people with disabilities.

Currency

For currency to be most effective as a means of payment, all users should have barrier-free access. The ability to conduct financial transactions using bank notes is crucial to independent living.[52] Yet this can pose significant challenges for individuals who are blind or partially sighted.

Physical currency (both notes and coins) are confusing and often cannot be distinguished from each other by merely feeling them. There is a great similarity between the hundred, five hundred and thousand rupee notes, as well as in the coins which are now completely confusing. Notes should also be discernible to the colour blind, which in their current form is not always possible. Various representations have been made to the Government of India on this regard and the change required is only a small one, though no changes have so far been forthcoming.

India can learn from the example of other countries which have experimented in the past with introducing currency which is friendlier to people with disabilities. Whether it is the printing of differently coloured notes, or the development of “raised-texture tactile features,”[53] there are several alterations that can be made to the currency. In India, the bank notes come with raised texture shapes to help the visually impaired to identify the different notes, and also come in different colours, though further improvements can be made. This problem is exacerbated in the coins — earlier, there was a differentiation in shape between them, but the newly minted coins of denominations Rs. 1, Rs. 2 and Rs. 5 are all very similar, and differentiating between them is a big problem.

In countries such as Canada, development of bank notes is based on a “continuous process that relies on scientific and empirical research, together with direct feedback from bank note user groups and experts. The bank consults Canadians living with blindness and low vision, as well as their representative organizations and vision experts, to identify the needs of this community and to explore potential solutions.”[54] It is this sort of consultative process that needs to be incorporated in India as well.

Telephone Banking

Telephone banking is in its nascence in India and not all banks provide it. Furthermore, there are no guidelines in place to govern how telephone banking would take place. For people with disabilities, telephone banking could be very useful, if the proper tools are made available to them. Banks can look at the draft guidelines of other countries (refer to section 8 of the Report) which have provisions for phone banking to see what kind of procedure they should follow.

Converting to Accessibility in India

Making banking accessible is not just in the commercial interest of the bank but is also in line with its commitments under various legislation and international conventions. In India, this has even been acknowledged by the RBI, which has issued a notification[55] suggesting that at least one-third of the new ATMs of all banks must be accessible.[56] Dinesh Kaushal has studied[57] some examples, such as the Punjab National Bank, which has set up some talking ATMs in Jaipur, or the State Bank of India which in 2010 announced plans of installing 7000 talking ATMs, but there is no news on the status of this goal. Currently the bare minimum target set by RBI is also not being met.

Subsequent to the RBI notifications, some positive developments have started taking place. The Union Bank of India has indicated that it will deploy over 100 Voice Guided ATMs — which not only allows access to visually impaired people but also people with physical disabilities through ramps for wheel chair access.[58]

Half of these ATMs are to be put up in the banks, and the other half in passport offices. The ‘Talking ATM’ is designed as per Access for All (AFA) standards and comprise of accessible key pads, voice-guidance technology, Braille stickers and multi-lingual capability. When a visually challenged person attaches his headphone set to this ATM, he can hear the instruction which enables him to fill-in the required data using the numeric keypad. Apart from reading aloud screen messages, the machine provides complete orientation making it easy for the customer to use the machine. An important security feature of this ATM is that it provides the person an option to blank out the screen as a safety mechanism to avoid shoulder surfing by any bystander trying to access customer data during the transaction.[59] The bank recently completed setting up the 100th such ATM in the building of the National Association for the Blind.

The NCR Corporation India, which has a 47.5 per cent share in the country’s ATM business, has stated that it will install 50 ‘talking’ ATMs in various passport offices.[60] The company set up India’s first talking ATM in Ahmedabad for the visually impaired under the Union Bank of India initiative described above. Importantly, the managing director of the ATM company stated that while the hardware of the ATMs remains the same, the software customisations depend on the specific needs. Banks do not need to change their entire fleet of ATMs for installation of new solutions.[61]

One concern that arises when we consider questions of accessibility is: what would be the cost of altering the present technology and infrastructure? If the cost of making banking accessible is too prohibitive, it would not be in the interests of the banks to do so.

“A talking ATM is the regular ATM with an additional module that allows a blind person to get the information in audio format. A talking ATM could be configured so that when a user plugs in a headphone in the audio jack, the ATM would start talking to the person with audio messages…Installing talking ATM technology is not very expensive. It might range anywhere between Rs. 25,000 and Rs. 50,000.”[62]

There needs to be an evaluation of the present ATMs to see if merely upgrading the software would suffice in converting them to speaking ATMs — if this is the case, it can be done so with the help of the manufacturer at a low cost. The evaluation would also help the banks identify those machines which can be upgraded by the addition of some simple technology and hardware, while the others could be marked for eventual replacement. At the same time, the new machines that are set up by the banks should be audio-enabled; this should not be difficult as “all new ATM installations are audio enabled, as all major ATM manufacturers now produce talking ATMs including Triton, NCR, Wincor-Nixdorf, Diebold, and Fujitsu.”[63]

Under the Americans with Disability Act, the determination of when an undue burden is placed on an establishment which has to make its services accessible is to be determined on a case by case basis, and would be considered keeping in mind factors such as the nature and cost of the upgrades, the availability of alternatives and the resources present with the financial institution in question.[64] Such a system should be incorporated in India as well, where the ability of the bank is considered when seeing the efforts it needs to make when converting its services to make them more accessible.

Union Bank of India’s Accessible and Talking ATM has brought in many initiatives for the first time, like the use of bilingual Indian accent text-to-speech (TTS) voices in English and Hindi, accessible infrastructure for the physically disabled and complete voice guidance support for ATM operation.[65] These should set the benchmark for other banks who want to improve the accessibility of their services as per the guidelines set forth by RBI.

Case studies and Guidelines in Other Countries

Looking at the guidelines that are present in other countries can be helpful in determining how banks in India should go about improving their services. The following countries have specific provisions in place which regulate or instruct how banks should handle their disabled customers.

New Zealand

The New Zealand Banker’s Association published a set of Voluntary Guidelines to meet the needs of older and disabled customers, which aim to improve access to banking services for such customers.[66] The guidelines recognise the increasing importance of older and disabled customers to banks as well as the importance of meeting their needs and demands. The guidelines direct the member banks to give training to the staff in order to better help the disabled customers, as well as to have specific procedures in place in case financial irregularities or abuse occur in bank accounts of people with disabilities. There are directions on improving physical accessibility (such as providing for low tables, ramps in ATMs, queuing aisles wide enough for wheelchairs and so on), as well as giving specific customer care help to those who need it, such as consulting the needs of the disabled when developing new services, having a provision for a reduction in fee if some customers are unable to use certain features, and having a provision for personal banking in special cases at no additional cost.

There are also specific provisions in the Guidelines for things such as ATM construction. Section 5.9 of the Guidelines specifies the factors to be kept in mind while designing ATMs: large screens, audible output, tactile differentiation in the keys, easy prompts in clear language and so on.[67] Section 5.10 talks about improving the accessibility of online banking and how bank websites should be designed, and recommends the use of international W3C web accessibility best practice standard, the accessibility-related New Zealand e-government web standards.[68] Finally, the Guidelines also talk about basics, such as clear and large font prints in their literature, and providing information in several formats (including Braille, DVD, and audio) wherever possible, to facilitate bank use by people with disabilities.[69]

Australia

The Disability Discrimination Act, 1992 (“DDA”) makes it unlawful to discriminate against a person on the grounds of a disability.[70] The objects of the DDA include eliminating, as far as possible, discrimination against people with disabilities and promoting recognition and acceptance within the community that people with disabilities have the same fundamental rights as the rest of the community. The law is administered by the Human Rights and Equal Opportunity Commission and sets out specific areas in which it is unlawful to discriminate. These areas include accommodation, employment, access to premises, and the provision of goods, services[71] and facilities. The HREOC administers the legislation, which includes complaints handling, public inquiries, policy development and education and training. The Commission has supported the development of several voluntary guidelines that determine accessibility in the sphere of banking.

The Australian Bankers’ Association (“ABA”) has worked with the community to produce voluntary Industry Standards in 2002 which aim to improve the accessibility of electronic banking. These standards cover a range of areas: ATMs, Electronic Funds Transfer at the Point of Sale, Automated Phone Banking and Internet banking.[72]

The voluntary standards for ATMs[73] cover a broad range of topics, including their access and location, their operation, the method of swiping and removing the cards, the display, the keypad, the output, security and privacy for the users, and finally, installation and operating instructions. There is a checklist provided with the recommended detailed standards for each of the above areas.

Electronic Funds Transfer at Point of Sale[74] occurs when funds are directly transferred from a cardholder's bank account to the retailer, when the cardholder's magnetic stripe card is swiped in an EFTPOS terminal. Cardholder authentication occurs by signature or Personal Identification Number (PIN). These standards cover areas such as access and location of the EFTPOS terminals, process of swiping, inserting or removing the card, operating instructions, display, keypad and output options, amongst others. A helpful checklist has been provided for EFTPOS deployers to assess whether their machines are disabled-friendly.

The guidelines on phone banking[75]

deal with financial services which are available to the customer via the telephone, that can be used by the customer without having to converse with an employee of the financial institution. The guidelines look at certain design principles, best practices for input and navigation, output, documentation, the role of TTY Communications and Relay Operators, and dealing with timeouts and errors. Like with the other standards, a checklist with the best practices as per the guidelines has been provided.

The standards on internet banking[76]

looks at various aspects of financial transactions taking place on the internet, and prescribe guidelines for design and implementation (for example: compliance with the WCAG1.0 standards), feedback and testing of accessibility, compatibility, enhanced usability (in areas such as navigation, registration, login, information redundancy and so on), consistency and user support. A specification checklist is also provided, so that owners can comfortably see whether their site is compliant with the guidelines or not.

There is an action plan for the above four set of guidelines, to check their implementation and to identify problems and barriers that may arise in the future.[77] Though these guidelines are voluntary, it is worthwhile to consider the example of such a detailed action plan, as implementation of any sort of guidelines will only become more efficient if something like this is followed.

The Australian Banker’s Association has also come up with a set of Guiding Principles for Accessible Authentication, which recognizes that “accessibility issues need to be considered in the deployment of authentication technologies, to ensure that people with disabilities and older people are not disadvantaged… The purpose of the Guiding Principles is to provide a framework for financial institutions to help reach a workable balance between security requirements, commercial strategies and equitable access to banking products and services.”[78] The Principles aim to follow certain universal design principles, of equitable and flexible use, minimal effort, simple and intuitive design, amongst others. They are as follows:[79]

Accessibility of authentication technologies: Financial institutions should ensure that authentication technologies are accessible to all customers, or where this is not possible, a human-based alternative authentication system needs to provide equivalent amenity and convenience.
Customer convenience: All customers should be able to undertake their personal and business financial activities conveniently and safely.
Authentication planning: Financial institutions should consider the accessibility needs of customers with disabilities and older customers as part of authentication technology planning.
Authentication testing: Financial institutions should consult customers with disabilities and older customers as part of planning and testing accessibility of authentication technologies.
Registration, login and transaction procedures: Financial institutions should ensure that registration; login and transaction procedures are as accessible as possible to all customers.
Messages and error recovery: Financial institutions should ensure that online messages are unambiguous and written in “plain English” and that error recovery processes are efficient and accessible.
Staff and customer training: Financial institutions should provide relevant customer support staff with appropriate disability awareness training so they are aware of the needs of customers with disabilities and older customers. In addition, financial institutions should provide customers with information and training in the use of available authentication technologies.
Raising staff, business and customer awareness: Financial institutions should develop a strategy for enabling relevant management and staff awareness of these Guiding Principles. In addition, financial institutions should promote the availability of alternative accessible authentication technologies with their customers.
Confidentiality of customer information: Financial institutions must ensure the confidentiality of information of customers with disabilities and older customers.

United States of America

The 2010 Standards under the ADA have set out detailed requirements to make ATMs accessible, as was discussed in the previous section of the paper. These elements are considered by the Department of Justice to be Auxiliary Aids and Services (and not structural elements) and the safe harbour provision does not apply to them.[80]

Though American ATMs have been equipped with text to speech functions and have been subject to height and space requirements for many years, the new rules provide for additional security and instructional features for disabled customers.[81]

All the ATMs which come under the scope of the ruling will have to be speech enabled; further, there are specifications as to the height requirement (the machine should be between 15 and 48 inches in height). There is a requirement that the input area be not just touchscreen, and it should be tactilely discernible from the surrounding surface; the keypad should be arranged in a manner that is common and easy to remember. Instructions about the use of the ATMs should be given in Braille and equal services should be offered to all customers, irrespective of their disabilities.

Subsequent to the passing of the ruling, the American Bankers’ Association recommended that banks be aware of the legal requirements under the Americans with Disabilities Act; ABA advocated that banks make a careful audit of their existing machines, and compare them to the standards to which they need to conform. In case the machines need to be upgraded, the machine manufacturers would have to be contacted in order to make alterations, if necessary.

Canada

Canada has issued standards for “self-service interactive devices”,[82] the umbrella term under which ATMs would fall, the purpose of which is to specify minimum accessibility and usability requirements for self-service interactive devices intended for public use. The standard specifies accessibility requirements for automated banking machines (ABMs) — both stand-alone and wall mounted — and ABM sites. There are specifications which give the various minimum dimensions that must be conformed to when constructing such self-service interactive devices. However, the standards do not look at the technological aspect, specifically excluding it from their purview and giving that responsibility to the relevant authority.[83] It is interesting to note that the steering committee that ultimately led to the adoption of the standards was pulled together by the Canadian Banker’s Association, and the committee included representatives from the major Canadian banks.[84] The committee recommended that there be a mandatory requirement for audible instructions and the provision for attaching headphones to an automated banking machine; it would be the duty of the financial institution to provide the headsets to the disabled customers, along with a list of machines where they could be used. The committee also looked into the issue of the cost of making the machines and other areas more accessible, and though they were waiting for more conclusive research, they were hesitant about the prohibitive cost of major redesigns.[85]

Netherlands

In 2007, the Dutch National Forum on the Payment System produced a document in English on "Guidelines for user-friendly payment terminals". These guidelines include advice on making payment terminals accessible and easy to use for people with disabilities and older people.[86] The guidelines describe certain standardised elements of the PIN payment procedure, the user interface and advocates practical values for the same.[87] The document then goes on to specify important design principles which must be kept in mind while considering the accessibility of payment gateways and banks; the guideline is designed in such a way that if the design principles are to be kept in mind, the subsequent ergonomic principles which have been described will be easy to meet.[88]

Suggestions and Recommendations

The report illustrates that though banks are mandated to ensure that there is accessibility in banking services in India, there is still a lot that needs to be done. There are several measures that can be taken up by banks, which will not be costly and which will be especially rewarding for customers with disabilities:

Compliance with RBI Guidelines: Banks should ensure a basic minimum compliance with the guidelines set forth by RBI for increasing access to banking services as described in Section 4.3 of the Report.
Compliance with International norms: Banks also need to ensure a basic minimum compliance with international norms, such as the WCAG 2.0 standards for websites, so that people with disabilities can access the bank websites with ease.
Physical Accessibility: Banks need to ensure that as far as possible, there is at least physical accessibility to their branches — which would include building ramps, having wider lifts, and so on. Branches should, even if they cannot be located on the ground floor, at least make reasonable accommodations for the disabled, such as having a person who can assist them up to the branch or come down to meet them. Branches should be organised in an easily navigable manner and there should always be a plan for assistance in place — interpreters, special staff to assist with filling out of forms, physical assistance, and easily available information in the form of maps, diagrams, bold text explanations, etc. Banks should also focus more on creating avenues for disabled customers to use their services. This would include building usable and user-friendly voice systems, which is currently needed.[89]
Technical Solutions: Today there are many technological solutions to overcome some of the barriers faced by the visually challenged in the area of banking. Finger print identification technology[90] can be effectively explored to allow the use of thumb impressions while operating bank accounts.[91] For example, the XRCVC is in the process of developing a 'thumb print recognition software named as "e-Signs" with the help of CMC Ltd. (a TATA Enterprise) which can be applied across the banking system in partnership with the RBI to process cheques.[92] Most manufacturers now have accessible ATM models and banks must ensure that new ATMs have these models installed, and that old ATMs are retrofitted to become accessible. Banks should also work with their technology departments to ensure that their mobile apps are accessible on screen reader and other assistive technology software.

Promote the growth of banking services for people with disabilities: State and national governments should encourage opening of bank accounts by the disabled so that any funds or scholarships can be directly transferred into their account as opposed to being given to organisations which may not transfer it to the beneficiaries — this would help curb malpractices. Information on how people with disabilities can open an account — whether joint or single — and the formalities they need to fulfil should be made easily and readily available. This will encourage more people to open accounts for/with the disabled.
Adopt accessible formats for disabled customers: Banks should publish instruction manuals for ATMs as well as banking procedures in accessible formats such as Braille and DAISY. The banks can then take help of various volunteer organisations in producing and distributing the books to the relevant segments of the population. Such materials should also be made available for download, free of cost, on the bank’s website.
Training and sensitisation: Banks should not simply train and sensitise their employees and increase awareness of the various kinds of disability and the services to be provided to the disabled, but actively solicit those with special needs and make it clear that they "understand their needs" and welcome their business. Banks need to consider whether it makes sense to have separate or specially prepared paperwork for the disabled to fill out if the regular forms are difficult to read or understand.
Preferential Treatment: The Ministry of Finance should push for preferential treatment of all persons with disabilities along the same lines as the special rates of interest provided to the elderly. Public sector banks like the State Bank of India have a massive network and such visible and actively advertised preferential treatment will spread awareness not only at the bank level but in society as well. This will really encourage family members of the disabled to help them set up bank accounts and will foster independence.
“Know Your Customer” (KYC) procedures undertaken by banks should be clarified and made simpler — a one-time verification should take place rather than repeated calls, visits, questions, clarifications and summons to the office or branch.
Bank managers and staff should be proactive and watchful enough to monitor and check for abuse of power by those who are 'assisting' or administering the property and money of the disabled, who are even more susceptible to fraud than the average account holder, and therefore should be provided with stronger anti-fraud/theft services, such as more frequent SMS or email alerts for transactions.

The most important aspect[93] that financial service providers need to understand is that accessibility— goes much beyond merely providing ramps and the financial service providers do not currently understand the variety of disabilities and the issues which are tied to each kind of disability. Consider ATMs — the way they are currently designed, the machines are too high for users who are in a wheelchair and the doors themselves are inaccessible to the orthopedically challenged; ATMs have neither voice support nor compatible software for the visually challenged. Thus, a basic and fundamental change in the way banks are catering to customers’ needs to take place.

Financial service providers should be more encouraging and should engage in outreach to make it easier and more attractive for those with less capability to open and operate accounts with their parents or guardians. Financial independence and control should be offered and facilitated to the maximum extent possible.

Accessibility should not be treated as a corporate social responsibility measure by the large banks and financial corporations, but as a responsibility to be fulfilled regardless of anything else. Further, public sector banks have the biggest responsibility to implement these measures — while they employ people with disabilities because they have a reservation [94] for them, their services are not accessible to their own employees! There needs to be an effort made to ensure that the internal banking software which is used is accessible for people with disabilities and can be accessed by them using the appropriate assistive technology like screen readers.

Financial service providers should tailor accessibility solutions to address each kind of disability and the range of problems faced by the persons affected by them; they should look at best practices from around the world and implement solutions on their own steam instead of minimum compliance with the government or RBI requirements. Ultimately, making financial services more accessible will only mean that their customer base will grow. Change needs to be top-down — rules and regulations first, then training, sensitisation, and then infrastructure. Schemes and offers should be put in place to attract the disabled as customers, assure them of good and competent service without discrimination, and incentives to invest or save (by offering special schemes such as those which currently exist for women and the elderly).

Building such systems would involve learning more about the customers and their particular situations and needs, and banks can take the help of various organisations that work with the disabled in order to get a better understanding of what they need to deliver. While there are some voluntary standards that can be used as a guide,[95] the most important aspect is to keep the basics in mind: simple and clear language, audible scripts, easy and non-confusing navigation and instructions and the ability to speak to someone in case of an error; these are all elements that will go a long way in ensuring that disabled customers are more equipped to use the financial services offered by a bank.

It would be helpful if there was a monitoring or evaluating mechanism to see how far banks are complying with the standards or guidelines that have been set forth before them. There needs to be a comparative study about how far, for example, the bank websites are compliant with the WCAG Guidelines on Web Accessibility or how easy it is for people with disabilities to access the bank counters and ATMs in different branches. Such a study would give good empirical evidence and serve as the starting point for improvement on the current scenario.[96]

In the light of the above, some specific suggestions/ recommendations are made to the Department of Banking Operations in order to make banking more inclusive for persons with disabilities and senior citizens as under:

The department may consider coming out with a policy/ Code requiring all banks to make their services accessible to persons with disabilities. The Policy/ Code may also identify good practices to be followed by banks with respect to areas such as websites, ATMs, mobile and phone banking services, website accessibility and customer care.
The Department may require RBI to stringently enforce its notification regarding accessibility of ATMs
The Department may ensure that accessibility be incorporated as a key strategy in all future policies and programmes planned by the Department and is also incorporated in any existing policy which is executed by the department.
The Department may involve persons with disabilities in executing its accessibility strategy and identify goals/ targets to be achieved over the next 5 years in terms of making banking services accessible in India.

Bibliography

“Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm.
“Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers”, Mary Theofranos and Janice Redish, available at http://redish.net/content/papers/interactions.html.
“The Banking Experience: How to Make Financial Services Accessible for Blind and Partially Sighted People”, RNIB’s Handbook of Good Practices and Standards, at http://www.rnib.org.uk/aboutus/Research/reports/2012/Banking_Experience_CP.pdf.
“Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm.
ABA Guiding Principles for Accessible Authentication, available at http://www.bankers.asn.au/ArticleDocuments/177/ABA-Guiding_Principles_for_Accessible_Authentication.doc.aspx
John Gill, “The Markets for the Adaptation of Self Service Terminals to be Accessible by People with Disabilities”, available at http://europa.eu/information_society/activities/einclusion/docs/worshop_atm/atm_markets_report.doc
Carolyn Samuel, “Making Bank Notes Accessible for Canadians Living with Blindness or Low Vision”, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

Glossary of Terms

ABA - Australian Bankers’ Association
ABM - Automated Banking Machines
ADA - Americans with Disability Act
AFA - Access for All
BRA - Banking Regulation Act
BT - British Telecom
CAPTCHA - Completely Automated Public Turing test to tell Computers and Humans Apart
DDA - The Disability Discrimination Act (Australia)
EFTPOS - Electronic Funds Transfer at Point of Sale
HREOC - Human Rights and Equal Opportunity Commission
HTML - Hyper Text Markup Language
IBA - Indian Banks’ Association
IVR - Interactive Voice Response
NIC - National Informatics Centre
PIN - Personal Identification Number
PWD - People with Disabilities
PWDA - The People with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995
RBI - Reserve Bank of India
RTF - Rich Text Format
TTS - Text to Speech
UNCRPD - United Nations Convention on Persons with Disabilities
WCAG - Web Content Accessibility Guidelines
XRCVC - Xavier’s Resource Centre for the Visually Challenged

Annexure 1 – Disability and Accommodations

Disability	Branch Banking	Phone Banking	Internet Banking	Payment Terminals and Kiosks	Mobile Banking
Physical Disability	Bank branches are inaccessible to people using wheelchairs, as they are not provided with ramps, and often have steps at the entrance The queuing and counter system in place is not friendly for customers with disabilities; desks are not always at a height that can be accessed by someone in a wheelchair The staff is not sensitised to the needs of customers with physical disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Construct ramps and walkways so that buildings are accessible by wheelchairs Ensure that the bank layout is accessible and as uniform as possible, ensuring ease of access for customers with disabilities		Using websites which are not accessible could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: Ensure websites are compatible with assistive technologies, such as alternate input devices. Standards such as the WCAG should be followed	ATM entrances are not accessible for people with wheelchairs as they are not provided with ramps ATMs are often too high, and cannot be accessed by someone who is sitting in a wheelchair Using keypads could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: ATMs should be provided with ramps (with the appropriate slope) that can be accessed by customers in a wheelchair ATMs should be at the appropriate height and should be designed keeping in mind the needs of people in wheelchairs	Using phone apps could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: Mobile apps should have a clean interface, which is not problematic to use and which can be controlled by voice commands
Visual Disability	Branches are not laid out in a uniform manner, and are difficult to navigate for someone who can’t see The signage is not done in raised texture maps, and so can’t be accessed by someone who can’t see Coinage in India is not disabled-friendly, with the coin sizes being very similar to each other and difficult to demarcate Bank literature is not available in large print or Braille formats and so can’t be read by people with low or no vision Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Textured maps and signage should be made readily available at branch locations The branch layout should be simplified so that someone with a visual disability is not at a disadvantage In case the customer desires, bank literature, statements and other documents should be made available in alternate formats (eg: large print, Braille, PDF)		Websites are often not accessible using assistive technologies like screen readers, and are not navigable using non-traditional input devices Suggested Solution: Websites need to be made accessible and should comply with the Web Content Accessibility Guidelines (WCAG) which clearly specify how best to make the web interface usable for people with disabilities	There aren’t many speaking ATMs with audio jacks which can be used by people who can’t use the touchscreen The number pad display is not uniform amongst various banks, and so can be problematic for people relying on tactile memory Suggested Solution: Banks should introduce more speaking ATMs, which have an audio jack that can be plugged into a listening device, which helps a customer with visual disability use an ATM	Mobile banking apps are not accessible using phone screen reading software Suggested Solution: Phone apps need to be made accessible and should comply with the W3C Guidelines which specify how best to make the mobile interface usable for people with disabilities
Hearing Disability	Branch officials have not been sensitised to the requirements of someone who is hearing impaired, who might require them to write down their statements Sign language interpreters are not on call to help translate in case a person with disability needs them Alert and announcements in banks are usually based on sound notifications, and so can often be missed by customers with hearing disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Designated branches should have a sign language interpreter on call for assistance of customers with hearing disabilities Notifications and announcements, such as at a teller, should be accompanied by a visual alert as well (eg: a blinking light, or a number flashing on a screen)	There is great reliance on spoken directions and no option for a deaf customer to have a conversation about phone banking with their bank No provision for options such as text relay that can be used by deaf customers to do banking transactions The options on an automated VRS system at a bank’s call centre are often not clear and are incomprehensible Suggested Solution: Banks should attempt to introduce text relay services, which can be used by deaf customers to communicate with bank officials via the phone The VRS system should be in clear, understandable and audible tones for the ease of customers		Alerts and notifications in an ATM are usually in the form of a loud noise or a beep, which will be missed by a person with hearing disability Suggested Solution: ATMs should have a light which flashes in case of a notification, which will come to the attention of the user
Cognitive Disability	Bank literature and documents are complicated and the language is not easy to comprehend; this could be a problem for someone with a learning disability Banks have a bias against someone with a learning disability and despite rules against this, are reluctant to open account for customers with cognitive disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Bank documents, scheme information and so on should be in clear, easy to understand language	The options on an automated VRS system at a bank’s call centre are often not clear and are incomprehensible Suggested Solution: The VRS system should be in clear, understandable and audible tones for the ease of customers

Annexure 2 – Banking and Accessibility Guidelines

Area of Banking	Guidelines/Recommendations
Mobile banking	Web Accessibility Initiatives international guidelines on mobile accessibility: http://www.w3.org/WAI/mobile/
Internet banking	The Web Content Accessibility Guidelines lay down the principles for making websites more accessible for people with disabilities: http://www.w3.org/TR/WCAG/ Australian Industry Standards for Electronic Banking: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking- Royal National Institute for the Blind’s Good Practices and Standards for Electronic Banking: www.rnib.org.uk/aboutus/Research/reports/2012/Banking_Experience_CP.pdf
ATMs and payment kiosks	Americans with Disabilities Act ATM Standards, 2010: www.firstdata.com/downloads/thought-leadership/atm_ada_accessibility.pdf Australian Industry Standards for ATMs: www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/ATM-Standard Canadian Guidelines on Self Service Interactive Devices: A summary is available at “Standard B651.1-09”, sourced from http://hub.eaccessplus.eu/wiki/Canadian_standard_for_accessible_design_for_automated_banking_machines Dutch Guidelines on Payment Terminals: http://hub.eaccessplus.eu/uploads/a/a1/Dutch_Guidelines_on_payment_systems.pdf
Phone Banking	Australian Industry Standards for Automated Phone Banking: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Automated-Telephone-Banking-Standard
Branch Banking	New Zealand Banker’s Association Voluntary Guidelines on Meeting Needs of Older and Disabled Customers: http://www.nzba.org.nz/banking-standards/code-of-banking-practice/voluntary-guidelines-to-assist-banks-to-meet-the-needs-of-older-and-disabled-customers/

[1]. Data taken from http://www.disabilityindia.com/html/facts.html.

[2]. “NCR Corp to set up 50 Talking ATMs in Post Offices”, available at http://lflegal.com/2012/09/ncr-india/.

[3]. More data on disability can be seen at the World Bank Country Profile on Disability for India, available at http://siteresources.worldbank.org/DISABILITY/Resources/Regions/South%20Asia/JICA_India.pdf.

[4]. Full text available at http://www.un.org/disabilities/default.asp?id=259.

[5]. Full text available at http://www8.cao.go.jp/shougai/english/biwako/contents.html.

[6]. See generally: “Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers”, Mary Theofranos and Janice Redish, available at http://redish.net/content/papers/interactions.html, last viewed on July 26.

[7]. Article 14: Equality before law - The State shall not deny to any person equality before the law or the equal protection of the laws within the territory of India (Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth).

[8]. Article 15. Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth
(1) The State shall not discriminate against any citizen on grounds only of religion, race, caste, sex, place of birth or any of them
(2) No citizen shall, on grounds only of religion, race, caste, sex, place of birth or any of them, be subject to any disability, liability, restriction or condition with regard to
(a) access to shops, public restaurants, hotels and palaces of public entertainment; or
(b) the use of wells, tanks, bathing ghats, roads and places of public resort maintained wholly or partly out of State funds or dedicated to the use of the general public

[9]. Article 253: Legislation for giving effect to international agreements - Notwithstanding anything in the foregoing provisions of this Chapter, Parliament has power to make any law for the whole or any part of the territory of India for implementing any treaty, agreement or convention with any other country or countries or any decision made at any international conference, association or other body.

[10]. For more details on the legislation, along with the full text, refer to http://socialjustice.nic.in/policiesacts3.php.

[11]. See generally: www.accessability.co.in/access/files/Accessibility-in-India-Issues-Status-Way-Forward.pps.

[12]. “Bank loses accessibility case”, available at http://www.fm-world.co.uk/news/fm-industry-news/bank-loses-accessibility-case/.

[13]. Singh, A. & Nizamie, S.H. (2004) Disability: the concept and related Indian legislations. Mental Health Reviews, accessed from http://www.psyplexus.com/mhr/disability_india.html on September 11, 2012.

[14]. Id.

[15]. Id.

[16]. Full text of the legislation is available at The Banking Regulation Act, 1949, http://indiankanoon.org/doc/1129081/

[17]. Section 35A: Power of the Reserve Bank to give directions-
(1) Where the Reserve Bank is satisfied that-
(a) in the public interest; or
(aa)in the interest of banking policy; or
(b) to prevent the affairs of any banking company being conducted in a manner detrimental to the interests of the depositors or in a manner prejudicial to the interests of the banking company; or
(c) to secure the proper management of any banking company generally; it is necessary to issue directions to banking companies generally or to any banking company in particular, it may, from time to time, issue such directions as it deems fit, and the banking companies or the banking company, as the case may be, shall be bound to comply with such directions.
(2) The Reserve Bank may, on representation made to it or on its own motion, modify or cancel any direction issued under sub- section (1), and in so modifying or cancelling any direction may impose such conditions as it thinks fit, subject to which the modification or cancellation shall have effect.

[18]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=4226&Mode=0

[19]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=4923&Mode=0

[20]. Available at http://www.rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=7548

[21]. Available at http://rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=5071.

[22]. “Banking Made Easier for People with Disabilities”, available at http://www.autism-india.org/india_legal.html.

[23]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5248.

[24]. National Policy for Persons with Disability, available at http://www.socialjustice.nic.in/nppde.php?format=print.

[25]. Principle Areas of Intervention VI (x): “Banking system will be encouraged to meet the needs to the persons with disabilities”, Id.

[26]. See generally: Discussion on disability in the Mid Term Appraisal of the Eleventh Five Year Plan, Page 185, available at http://planningcommission.nic.in/plans/mta/11th_mta/chapterwise/Comp_mta11th.pdf.

[27]. Tim Noonan, “Acceptable E-commerce in Australia: A Discussion Paper about the Effects of Electronic Commerce Developments on People With Disabilities”, available at http://www.timnoonan.com.au/ecrep10.htm

[28]. Id.

[29]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[30]. See generally: Accessibility at the RBS, available at http://www.bankofscotland.co.uk/accessibility/hearing-impaired/, last viewed on July 20.

[31]. In conversation with Mr. George Abraham, CEO, SCORE Foundation. Ms. Radhika Alkazi, Managing Trustee of Aarth-Aastha also pointed out that in many instances, banks often ask persons with disabilities to bring someone else to sign for them (or operate the account on their behalf) even when the person is fully capable of signing and operating the account themselves. There is no fixed basis for the procedure, which varies from bank to bank.

[32]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[33]. “The Challenges of Blind Internet Users”, available at http://www.evengrounds.com/blog/challenges-of-blind-internet-users, last viewed on July 15.

[34]. See generally: Accessibility at the RBS, available at http://www.bankofscotland.co.uk/accessibility/visually-impaired/, last viewed on July 20.

[35]. Consider the development of such ATMs by Wells Fargo bank in the USA; more details are available at https://www.wellsfargo.com/about/diversity/accessibility/.

[36]. In conversation with Mr. Anil Joshi, the Programme Director of Human Ability and Accessibility at IBM, who works with parents of children with Down’s Syndrome and other mental disabilities. He also pointed out that given that only a miniscule portion of people with disabilities are able to understand banking concepts, the few who do so invariably use banking facilities with the help of their parents or guardians.

[37]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[38]. “Customising mobile banking in India: issues and challenges”, Address delivered by Shri Harun R. Khan, Deputy Governor, Reserve Bank of India, at the FICCI-IBA (FIBAC) 2012 Conference on-“Sustainable excellence through customer engagement, employee engagement and right use of technology” on September 5, 2012 at Mumbai, available at http://www.rbi.org.in/scripts/BS_SpeechesView.aspx?id=726.

[39]. Id.

[40]. Available at http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=1660.

[41]. Leonard R. Kasday, "A Tool to Evaluate Universal Web Accessibility" Posters, Proceedings of the 2000 International Conference on Intelligent User Interfaces 2000, pp. 161-162.

[42]. See generally: “WCAG 2 at a Glance”, available at http://www.w3.org/WAI/WCAG20/glance/

[43]. See generally: “Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm

[44]. For more details, see generally: “Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm

[45]. The Compliance Matrix can be accessed at http://web.guidelines.gov.in/compliance.php.

[46]. “Deaf and Hearing Impaired”, Woei-Jyh Lee, Handbook of Universal Usability in Practice, available at http://otal.umd.edu/UUPractice/hearing/, last viewed on 23 July, 2012.

[47]. “ATM Usage very low in India, says RBI”, available at http://www.firstpost.com/economy/atm-usage-very-low-in-india-says-rbi-404198.html.

[48]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=7286&Mode=0.

[49]. Harsh Vardhan, “White Label ATMs”, available at http://ajayshahblog.blogspot.in/2012/08/white-label-atms.html.

[50]. “Department of Justice finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[51]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[52]. “Making Bank Notes Accessible for Canadians Living with Blindness or Low Vision”, Carolyn Samuel, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

[53]. Id.

[54]. Carolyn Samuel, “Making Bank Notes Accessible for Canadians Living With Blindness or Low Vision”, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

[55]. (DBOD.No.Leg.BC.123 /09.07.005/2008-09).

[56]. Refer to Section 4.3 of the Report.

[57]. Dinesh Kaushal, “The Case for Accessible Banking”, available at http://cis-india.org/accessibility/accessible-banking.

[58]. NR Indran, “UBI to deploy Mumbai’s first Talking ATM for the visually challenged”, available at http://apnnews.com/2012/07/09/ubi-to-deploy-mumbai%E2%80%99s-first%E2%80%98talking-atm%E2%80%99-for-the-visually-challenged-powered-by-ncr/

[59]. Id.

[60]. “NCR Corp to set up 50 Talking ATMs in passport offices”, available at http://lflegal.com/2012/09/ncr-india/.

[61]. “NCR Corp to set up 50 Talking ATMs in passport offices”, available at http://lflegal.com/2012/09/ncr-india/.

[62]. Dinesh Kaushal, “The Case for Accessible Banking”, available at http://cis-india.org/accessibility/accessible-banking.

[63]. Id.

[64]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[65]. See more details at http://www.unionbankofindia.co.in/personal_TalkingATMs.aspx

[66]. These guidelines are available at http://www.nzba.org.nz/banking-standards/code-of-banking-practice/voluntary-guidelines-to-assist-banks-to-meet-the-needs-of-older-and-disabled-customers/

[67]. Id.

[68]. Id.

[69]. Id.

[70]. Section 4 of the DDA defines disability in relation to a person as:
a. total or partial loss of the person's bodily or mental functions; or
b. total or partial loss of a part of the body; or
c. the presence in the body of organisms causing disease or illness; or
d. the presence in the body of organisms capable of causing disease or illness; or
e. the malfunction, malformation or disfigurement of a part of the person's body; or
f. a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or
g. a disorder, illness or disease that affects a person's thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour; and includes a disability that:
a. presently exists; or
b. previously existed but no longer exists; or
c. may exist in the future; or is imputed to a person.

[71]. Section 4 of the DDA defines a service as relating to, amongst other things, banking, insurance, superannuation and the provision of grants, loans, credit or finance, and including financial and information services provided, for example, through websites, telephones, ATMs and EFTPOS.

[72]. For a full list, please refer to: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Industry-Standards---Accessibility, last accessed on 12^th August, 2012.

[73]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/ATM-Standard

[74]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/EFTPOS-Standard

[75]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Automated-Telephone-Banking-Standard

[76]. ABA Industry Standard on Electronic Banking, available at http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Internet-Banking-Standard

[77]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Australian-Banking-Industry-E-Commerce-Industry-Action-Plan

[78]. “Background to the Guiding Principles”, Section 1.1 of the ABA Guiding Principles for Accessible Authentication, available at http://www.bankers.asn.au/ArticleDocuments/177/ABA-Guiding_Principles_for_Accessible_Authentication.doc.aspx

[79]. Id.

[80]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12

[81]. See generally: “Department of Justice finalizes new ATM accessibility standards”, available at www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf

[82]. A summary is available at “Standard B651.1-09”, sourced from http://hub.eaccessplus.eu/wiki/Canadian_standard_for_accessible_design_for_automated_banking_machines, and a full text can be purchased from the Canadian Standards Association website.

[83]. “The extent to which technical requirements are applied is the responsibility of others, such as the authority having jurisdiction.”

[84]. “Barrier Free Banking”, available at http://www.abilities.ca/agc/article/article.php?pid=&cid=&subid=&aid=429

[85]. Id.

[86]. “Dutch Guidelines for User Friendly payment terminals”, available at http://hub.eaccessplus.eu/wiki/Dutch_Guidelines_for_user-friendly_payment_terminals

[87]. “Dutch Guidelines for Payment Systems”, available at http://hub.eaccessplus.eu/uploads/a/a1/Dutch_Guidelines_on_payment_systems.pdf

[88]. Id.

[89]. Building User Friendly Voice Systems, Tim Noonan, available at http://www.timnoonan.com.au/ivrpap98.htm

[90]. See generally, “What are the possibilities”, the webpage for the Xavier’s Resource Centre for the Visually Challenged, available at http://www.xrcvc.org/fs_alternatives.php

[91]. In countries like Japan, even sighted people use what are known as signature stamps, Hanko and Inkan, instead of actual signatures, for signing of official documents. This is a practice that can also be incorporated by banks.

[92]. See generally, “What are the possibilities”, the webpage for the Xavier’s Resource Centre for the Visually Challenged, available at http://www.xrcvc.org/fs_alternatives.php.

[93]. In conversation with Ms. Anubhuti Mittal, who works for HR Solutions for the Differently Abled, and runs a consultancy which works with people with disabilities, providing recruitment services to the disabled, doing access audits, job mapping, sensitization and training of employees at organisations.

[94]. Pursuant to Section 33 of the PWD Act, which states: Every appropriate government shall appoint in every establishment such percentage of vacancies not less than three per cent for persons or class of persons with disability of which one per cent? each shall be reserved for persons suffering from:

Blindness or low vision;
Bearing impairment;
Loco motor disability or cerebral palsy, in the posts identified for each disability:

Provided that the appropriate Government may, having regard to the type of work carried on in any department or establishment, by notification subject to such conditions, if any, as may be specified in such notification, exempt any establishment from the provisions of this section.

[95]. For example, the Australian and New Zealand Standards (AS/NZS 4263).

[96]. A good reference point would be “A Look at Internet Banking Accessibility in Australia”, Sofia Celic, Steven Faulkner, and Andrew Arch, available at http://ausweb.scu.edu.au/aw04/papers/refereed/celic/paper.html, where the authors have studied the websites of different Australian banks to see how far they are complying with the WCAG1.0 guidelines and have rated them on different criteria. Unfortunately, the team found that “the overall status of the accessibility of Australian banking web sites, using the accessibility of their home pages as an indicator, is less than desirable. None of the banks assessed has met the ABA recommended timetable of addressing all applicable WCAG 1.0 Priority 1 and Priority 2 checkpoints within 18 months of the Standard being released (April 2002).”

Contributors:

Nirmita Narasimhan, Policy Director
Vrinda Maheshwari, Consultant

Click to download the entire report (PDF) 802 Kb

For more details visit https://cis-india.org/accessibility/blog/banking-and-accessibility-in-india-report

Banking Accessibility Report

Vrinda Maheshwari — 2012-10-30T04:49:28Z

A study on banking and accessibility in India by Vrinda Maheshwari.

For more details visit https://cis-india.org/accessibility/blog/banking-accessibility.pdf

Bangla Wiki turns 10

praskrishna — 2015-04-04T16:10:12Z

The 10th anniversary of Bengali Wikipedia was marked with a a gathering of Wikipedians of vernacular languages from across the country and beyond at Jadavpur University. Bengali is one of 20 Indian languages to have a Wikipedia presence. The event also celebrated 14 years of the mother edition in English of the open-access, crowd-sourced online encyclopaedia.

Contributed by Sudeshna Banerjee, Showli Chakraborty and Abhinanda Datta the story published in the Telegraph on March 29, 2015 quotes T. Vishnu Vardhan.

"We hear of digital divide all the time. Here it is about digital inclusiveness. The University Grants Commission talks of four factors to make a good university - access, equity, quality and employability. What a teacher cannot give in class, he can offer on the world wide web. The question of quality in Wikipedia can be addressed through workshops like this," said Calcutta University registrar Basab Chaudhuri.

Wikimedia Foundation trustee Bishakha Datta spoke of the uneasy relationship between Wikipedia and academia, especially over authenticity.

"Yes, we do not use original research. So our articles are not admissible as primary sources. At the same time, every piece of information in a Wikipedia article has to be cited and annotated. It is great that an institution like JU has come forward to host us," said Datta, thanking the university's School of Languages and Linguistics.

Joint registrar Sanjay Gopal Sarkar argued in favour of the existence of Wikipedia articles in the vernacular. "It is a part of the empowerment of my mother tongue."

Quantity was a problem, he said. "It is not enough to have 33,000 articles (the English version has 4.7 million). Workshops need to be held in Bengal and Assam on how to write articles. If Wikipedia and the universities join hands, a battalion of writers and editors can be created."

The Bangladeshi delegates revealed how Wikipedia's mission of making knowledge free was getting a technological boost back home. "Grameenphone and Bangla Link, two of our biggest mobile service providers, have made Facebook and Wikipedia free. Subscribers just have to log on to specific domains (0.facebook.com and zero.wikipedia.org) to see picture-less texts," said Ankan Ghosh Dastidar, a Class XI student from Dhaka.

Vishnu Vardhan from the Centre for Internet and Society, Bangalore, urged for more institutional tie-ups so that instead of stopping students from going to Wikipedia, teachers would integrate their contributions to Wikipedia in the course. "Andhra Loyola College is the largest contributor to Telegu Wikipedia," he said. Hindi, he added, has the maximum articles among Indian languages, followed by Tamil and Telugu. "But Malayalam has the most active Wikipedians - around 100."

A workshop was held to teach how to type in Bengali and edit the Bengali Wikipedia. Techno India student Ayan Chaudhury addressed queries on downloading the Avro font and typing tricky conjoined letters in Bengali, as also how to create cross references and highlight terms. "Ask yourself two questions when you want to add any information: Is it relevant? Can it be verified? Also do not blindly turn on Google Translate. The quality of its translation is such that a word like 'swipe' becomes ' dhum dhadakka'."

A group editing session took place on the second day with 15 volunteers translating articles from the English Wikipedia and adding new articles in Bengali. Some also worked on Wiktionary, an online dictionary, and others on Wikisource, typing out pages of seminal texts outside copyright.

Crafts for a cause

Artisans from Bengal and Bangladesh joined hands to participate in a handcrafted jewellery and handloom exhibition organised by WIIN (Women and Infants in Need) at Shree Art Gallery in Ballygunge on March 25 and 26.

"The proceeds will be donated to Paripurnata, a home for women with mental disabilities (off EM Bypass). We emphasise on mental health awareness programmes and try and create job opportunities for the residents at Paripurnata. This helps in building their confidence and creates a sense of social acceptance," said Nilanjana Mukherjee, the general secretary of WIIN and Paripurnata.

The exhibition was inaugurated by actress Sonali Gupta, who plays Satyabati to Dhritiman Chaterji's Byomkesh Bakshi in Sajarur Kanta. "This cause is close to my heart. We must come together to help women and infants in need," said Gupta.

The exhibition showcased a collection of saris and jewellery from the Rajshahi district in Bangladesh, quirky handbags, hand-painted mugs, kurtas and dupattas.

Trilingual road trip

An independent film - or indie - by two graduates of the Satyajit Ray Film and Television Institute (SRFTI) has hit theatres this Friday. Titled Yahan Sabki Lagi Hai (Everybody Gets Screwed Here), the 100-minute trilingual (English, Hindi and Bengali) black comedy is directed by Calcutta girl Tina A. Bose and Mumbai boy Cyrus R. Khambata.

Produced by Vibrant Works, the film revolves around Kesang and Bharat, who are on their way to a birthday party but their road trip soon turns into a disaster as they find themselves in the middle of a jungle, robbed of all their belongings.

Road trip gone wrong has been done before, but according to the young film-makers, "while most of them have been horror or slasher films, ours travels the philosophical path and focuses on the issues we face in life."

The lead actress is a Tibetan girl, Eden Shyodhi. "We wanted to cast a girl from a minority community. We needed someone who was weird and interesting as the character of Kesang is very unusual. And when we met Eden, she had flaming red hair, just like how we had envisioned Kesang!" said Tina, who has studied in Lady Brabourne College and Jadavpur University. The cast also includes stand-up comedian Varun Thakur and Bengali actor Heerok Das, previously seen in Egaro.

For more details visit https://cis-india.org/openness/news/the-telegraph-march-29-2015-bangla-wiki-turns-ten

Bangalore-based NGO files RTI query asking list of websites blocked by Indian govt

praskrishna — 2011-05-23T08:39:58Z

The Centre for Internet & Society (CIS), a Bangalore-based NGO, recently filed an RTI query with the Department of Information Technology (DIT), asking for a list of websites blocked by the Indian government under the IT Act. This article by R Krishna was published in the Daily News & Analysis on May 18, 2011.

The department handed them a list of 11 websites. It was just one department’s list, but this was the first time such a list was being made public. "The information given was not comprehensive. For instance, we still don’t know who ordered these blocks," says Sunil Abraham, executive director, CIS, "We will file another RTI application to get those details out."

As of now, Indians enjoy considerably free access to information online, and the right to freedom of expression is protected by the Constitution. But you run into a veil of secrecy when trying to find out what sort of information is being blocked online, who is doing it, and for what reason. The list of 11 revealed by the DIT is only representative — no one can even guess the real number because, well, there is no way of knowing when a website gets blocked.

What is more disturbing is that the government has formulated a set of rules that can block content considered "disparaging", "harassing", or "blasphemous", besides a whole range of other labels that are vague and hence open to interpretation. The rules put the onus of removing such material on intermediaries such as ISPs (Internet service providers) and websites that host the content — within 36 hours of a complaint being filed. And just about anyone can request that the content be taken down — all they have to do is write a letter or an email with an electronic signature. There is no provision for the intermediary to challenge the complainant’s assessment of the content in question.

Users will be afraid

In other words, censorship will now be a free-for-all exercise. Protests, such as the one we saw during the Jan Lokpal agitation, can be nipped in the bud since anyone, including politicians, can claim that they are being "harassed". Information revealed by websites like WikiLeaks can be blocked because they may "threaten friendly relations with foreign states".

There is a sense of shock among the handful of netizens who are aware of these rules and the potential for their misuse. "What are we, Saudi Arabia? We don’t expect this from India. This is something very serious," Pushkar Raj, general secretary of the People’s Union for Civil Liberties, has been quoted as saying. MediaNama, a website reporting on the media industry, points out, "Who defines 'blasphemous'?... India doesn’t even have a blasphemy law, so who interprets what is blasphemous or not?" Media watchdog The Hoot’s Geeta Seshu says, "This is chilling. Websites will be wary of putting up content. How can one appeal? How can one have a free discussion on anything at all online?"

Vishal Anand, product manager at Burrp, an online startup that hosts user-generated reviews of restaurants, is worried about the impact it will have on the discussions happening on the website. "I hope the ecosystem is not impacted. Users may be more afraid to respond, and businesses will be afraid about the content they host."

Guilty until proven innocent

The fundamental issue is that the onus is on the carrier or host to prove that the content is inoffensive, if any objection is raised. "The regulation is placing the burden on the intermediary so that there is no need to go to court (to get content blocked). This is going to lead to a lot of private intervention. You will have to go to court to get the content back up online, rather than the other way around," says Delhi-based lawyer Apar Gupta.

In fact, intermediary liability is a contentious topic globally, and this is not the first time it has caused a controversy in India. Back in 2004, eBay India’s CEO Avinash Bajaj was arrested because a user tried to sell a pornographic CD on its website. This set off a furious debate on the issue, with the government finally agreeing to amend the IT Act. Gupta notes on his blog, "Even after the IT Act was amended, the government failed to make any rules… In the absence of rules, intermediaries continued to be dragged to court and to the police station. This includes a recent incident where an FIR was registered against Facebook."

Checks and balances exist

These developments lend credence to a recent report on Internet freedom released by US-based NGO Freedom House, which ranks India 14th out of the 37 countries surveyed. Stating that the Internet in India is only "partly free", the report notes, “Pressure on private intermediaries to remove certain information in compliance with administrative censorship orders has increased since late 2009, with the implementation of the amended IT Act.

The revised law grants (the government) the authority to block Internet material that is perceived to endanger public order or national security… and assigns up to seven years’ imprisonment for representatives of a wide range of private service providers… if they fail to comply with government blocking requests." What is even more troubling is that the current rules weren’t even in place when this report was being prepared.

The new rules could worsen India’s Internet freedom rankings. Responding to DNA, Sarah Cook, Asia research analyst and assistant editor, Freedom House, said, "We would have concerns over some of the rules and how they came about. This includes broad and vaguely worded censorship criteria, apparent initiation of the regulations "quietly" without significant consultation with key stakeholders, and absence of an appeals process for those who might disagree with censorship decisions."

Legal experts in India too are puzzled by the new restrictions when there are already reasonable restrictions on freedom of expression that the Constitution defines. "There are anti-defamation provisions in the law. Then why include 'disparaging' in the new rules? Why is impersonating being made illegal? For example, on online dating websites for gays, users may not feel comfortable revealing their identities straightaway. And if somebody is impersonating to commit fraud, there are laws that already exist that deal with it. Instead of incorporating existing offences, the scope of what may be considered illegal is being broadened," says CIS’s Abraham.

The new rules are so broad-based that anyone can claim they are offended and demand that content be taken down, even out of business rivalry.

For example, Zone-H.org, run by Italy-based Roberto Preatoni, was one of the 11 websites blocked by the Department of Information Technology. This was done after the Delhi High Court passed an ex-parte interim order (where the other party is not present) in the E2 Labs versus Zone-H case to block the website. "This seems unnecessary since it is some kind of private business battle between E2 Labs and Zone H. Where was the need for the Indian government to get involved?" asks Abraham.

Bangalore-based cyber law expert N Vijayashankar agrees. "Websites are being blocked using interim orders. There is no national interest involved in some of these cases. Plus, there is no need to block the entire website, just a particular page could be blocked."

In fact, one of the webpages blocked was an opinion piece Vijayashankar had written about the Zone-H case on BloggerNews.net. "I had no intimation that the webpage was being blocked," says Vijayashankar, who got to know about the blockage only after CIS published the DIT’s response.

Learn from the world

Globally, excessive regulation of online discussions, particularly those related to political and social issues, can kill the open exchange of information. "In many countries, we saw that new laws, prosecutions, or proactive government censorship contributed to greater self-censorship among users. This is particularly pernicious when it affects discussions that relate to public interest or that affect people’s well-being — such as an Indonesian housewife facing high fines for circulating critical comments about a local hospital, the Chinese authorities censoring content on torture in police custody, or the Korean government prosecuting a blogger who posted pessimistic predictions about the country’s economy," says Cook. Cook acknowledges that balancing the right to freedom of expression against security threats, hate speech or child pornography is quite difficult — even for nations that rank high in their study. But there are a few best practices that India could learn from.

"Examples of good practices would include no criminal defamation provisions (though criminal penalties for inciting violence would be appropriate), immunity for online content providers from being held liable for the information posted by their users (there is such a law in the United States), and multi-stakeholder consultations prior to the passing of regulations related to the Internet/digital media."

The new rules India has come up with fly in the face of such best practices. Authorities and netizens alike should be on the guard, lest we go the China way.

Read the original published by DNA here

For more details visit https://cis-india.org/news/rti-query-filed

Bangalore Meet-up for the Open Government Partnership Brasilia

praskrishna — 2012-04-12T13:18:28Z

The international Open Government Partnership (OGP) is holding its first annual meeting on April 17 and 18, 2012. Representatives from over 50 member countries will gather in Brasilia to celebrate the progress that has been made to date, to exchange best practices, and to grow and strengthen the global collaborative network of open government leaders. Bangalore meet-up at CIS on April 17, 2012 from 5.30 p.m to 7.30 p.m.

Those who work on open government initiatives but unable to attend in person, can still participate remotely. OGP has tied-up with a number of external partners to make arrangements for people to participate in the event online. There will be live webcasts, interviews and chats. Viewers will be able to pose questions to those being interviewed and will be polled in real-time to see who is watching, where they are, what their interests are and what are their thoughts on the programme.

The two day meeting offers an opportunity for open government advocates throughout the world to connect with local civic activists and public officials as well as those working on similar problems in other countries.

The Centre for Internet & Society is hosting the Bangalore meet-up on April 17 and 18, 2012. Get together to watch the live video stream, engage in conversations via live chat, or on Twitter and Facebook for discussing plans to move open government forward in your region.

Click for the full list of countries participating in the event.

8:30-9:30 am Registration & Coffee

9:15-9:30 am Official photo of OGP Member Government Heads of Delegation and Steering Committee Members

9:30-10:15 am Opening Remarks and Welcome

The Honorable Dilma Rousseff, President of the Federative Republic of Brazil
The Honorable Hillary Rodham Clinton, Secretary of State of the United States of America
The Honorable Jakaya Kikwete, President of the United Republic of Tanzania
The Honorable Nika Gilauri, Prime Minister of Georgia

10:15-10:45 am Setting the Stage for the Age of Open: OGP 2012

Minister Jorge Hage, Brazil
Under Secretary of State María Otero, United States
Warren Krafchik, International Budget Partnership

10:45-11:15 am Coffee and Networking

11:15-12:30pm Plenary: Using Transparency to Transform Lives Online and Offline

Secretary of the Interior Kenneth Salazar, United States
Gautam John, Akshara Foundation and TED Fellow, India
Elisabeth Ungar Bleier, Transparency International, Colombia
Juliana Rotich, Co-Founder of Ushahidi, Kenya

Moderated by Samantha Power, The White House, United States

12:30-1:30 pm Innovation Village of Regional Government, Private Sector, and Civil Society organizations advancing Open Government

1:30-2:45 pm Lunch and Networking.

Lunch will be provided onsite at the conference center.

2:45-5:30 pm Open Government on the Move: The OGP Country Action Plans in Two Parts

In Part I and Part II of regional breakout sessions, government ministers and leading civil society activists will discuss country action plans and how to promote a race to the top on open government in each region. Highlights from each panel will be transcribed. Moderators will encourage discussion with the audience following comments from panelists. Governments not presenting in Part I will present in Part II of the regional sessions, from 4:30 to 5:45pm. Participants presenting in Part II are encouraged to attend the session of their choice during Part I and vice versa.

2:45-4:00pm Country Action Plans PART I

South America, I

Government of Chile
Government of Colombia
Government of Uruguay
Government of Brazil
Maria Ferrari Fontecilla, Participa, Chile
Edison Lanza, CAInfo, Uruguay

Moderated by Juan Pardinas, IMCO, Mexico

Central America and Caribbean

Government of Honduras
Government of Guatemala
Government of El Salvador
Government of Dominican Republic
Jose Ricardo Barrientos Quezada, ICEFI, Guatemala
Carlos Hernandez, Asociación para una Sociedad más Justa, Honduras

Moderated by Vonda Brown, Open Society Foundation, United States

Africa, I

Government of Liberia
Government of Ghana
Government of South Africa
Alison Tilley, Open Democracy Advice Center, South Africa
Vitus Azeem, Ghana Integrity Initiative, Ghana

Moderated by Rakesh Rajani, Twaweza, Tanzania

Asia

Government of Mongolia
Government of the Republic of Korea
Government of Indonesia
Government of Philippines
Dorjdari Namkhaijantsan, Open Society Foundation, Mongolia
Vincent Lazatin, Transparency and Accountability Network, Philippines

Moderated by Suneeta Kaimal, Revenue Watch Institute

Central Europe

Government of Romania
Government of Bulgaria
Government of the Slovak Republic
Government of Czech Republic
Gergana Jouleva, Access to Information Program Foundation, Bulgaria
Andra Teodora, Fundatia Soros Romania

Moderated by Martin Tisne, Omidyar Network, United Kingdom

Western Europe, I

Government of Norway
Government of Sweden
Government of Denmark
CSO Representative TBD
CSO Representative TBD

Moderated by Tim Kelsey, Cabinet Office, United Kingdom

Southern Europe, I

Government of Albania
Government of Montenegro
Government of Croatia
Government of Macedonia
Katarina Ott, Institute of Public Finance, Croatia
Vuk Maras, MANS, Montenegro

Moderated by Warren Krafchik, International Budget Partnership

Baltics

Government of Latvia
Government of Lithuania
Government of Estonia
Rura Mrazauskaite, Transparency International, Lithuania
Linda Austere, Center for Public Policy, Latvia

Moderated by Liia Hanni, E-Governance Academy, Estonia

4:00-4:30 pm Coffee and Networking

4:30-5:45 pm Country action plans PART II

South America, II

Government of Peru
Government of Paraguay
Government of Mexico
Miguel Pulido, Fundar, Mexico
Samuel Rotta, Proetica, Peru

Moderator TBD

North America

Government of Canada
Government of the United States
Patrice McDermott, Openthegovernment.org Coalition, United States
Toby Mendel, Center on Law and Democracy, Canada

Moderated by Tara Hidayat, Government of Indonesia

Africa, II

Government of Tanzania
Government of Kenya
John Ulanga, The Foundation for Civil Society, Tanzania
George Kegoro, International Commission of Jurists, Kenya

Moderated by Zohra Dawood, Open Society Foundation South Africa

Middle East

Government of Israel
Government of Jordan
Professor Tamar Hermann, Israeli Democracy Institute, Israel
CSO representative TBD

Moderated by Anthony Richter, Transparency and Accountability Initiative

Northeastern Europe

Government of Ukraine
Government of Moldova
Serghei Ostaf, National NGO Council, Moldova
Khmara Oleksii, Civic Partnership for Supporting OGP in Ukraine

Moderated by Tom Blanton, National Security Archive, United States

Western Europe, II

Government of the United Kingdom
Government of the Netherlands
Government of Spain
Government of Italy
Rufus Pollock, Open Knowledge Foundation, United Kingdom
Marjan Besuijen, Hivos, Netherlands

Moderated by Alan Hudson, ONE Campaign

Southern Europe, II

Government of Greece
Government of Malta
Government of Turkey
CSO representative TBD
CSO representative TBD

Moderated by Håkon Arald Gulbrandsen, Government of Norway

South Caucasus

Government of Armenia
Government of Georgia
Government of Azerbaijan
Eka Gigauri, Transparency International Georgia
Galib Abbaszade, National Budget Group, Azerbaijan
Liana Doydoyan, FOI Centre, Armenia

Moderated by Jonas Moberg, Extractive Industries Transparency Initiative, Norway

5:45-6:30 pm First Day Closing Remarks

7:00-9:30 pm Celebrating Open Government: A Reception hosted by the Government of Brazil and Omidyar Network.

The reception is onsite at the Convention Center.

Wednesday, April 18, 2012

9:00-10:00 am OPENING Plenary: Responsibility and Challenges that Come with Openness

Walid al-Saqaf, YemenPortal.net & Alkasir, Yemen
Minister Francis Maude, United Kingdom
Secretary of State Ben Abbes, Tunisia
Fernando Rodrigues, Folha de São Paulo, Brazil

Moderated by Alex Howard, O’Reilly Media, United States

10:00-10:30 am Coffee and Networking

10:30-12:30 pm Thematic Breakout Sessions: Paths to Openness

Participants choose one of five breakout sessions to attend in the morning block of thematic discussions. Follow Sessions 1 or 2 in the morning and afternoon blocks for in-depth discussions on one topic, explored from three perspectives: government, civil society, and the private sector.

Access to Information: Government Perspectives

Vania Vieira, CGU, Government of Brazil
Dr. Ali M. Abbasov, Minister of Communications and Information Technologies, Government of Azerbaijan
Government of Liberia
Pierre Boucher, Deputy Chief Information Officer, Government of Canada

Moderated by Laura Neuman, The Carter Center, United States

Lessons Learned in Service Delivery: Government Perspectives

Minister Mathias Chikawe, Government of Tanzania
Ms. Marie Munk, Deputy Permanent Secretary, Ministry of Economy and the Interior, Government of Denmark
Government of Estonia (invited)
Permanent Secretary Dr. Bitange Ndemo, Government of Kenya

Moderated by Mark Robinson, DFID/Transparency and Accountability Initiative, UK

Networking Mechanism Affinity Group: Open Data Portals

Steve Davenport, AidDATA, United States
Tim Kelsey, Director of Transparency & Open Data, Cabinet Office, United Kingdom
Marko Rakar, Windmill, Croatia
Eric Gunderson, Development Seed, United States

Moderated by Abhinav Bahl, Global Integrity/OGP Networking Mechanism

Networking Mechanism Affinity Group: Public Finance Management and Fiscal Transparency

Iara Pietricovsky, INESC, Brazil
Secretary Butch Abad, Government of Philippines
Dr. Brian Wrampler, Boise State University, United States

Moderated by Nicole Anand, Global Integrity/OGPNetworking Mechanism

Advancing Open Government through Knowledge Exchange

Roberto Perez, IACC, Latin America, invited
Ms. Stela Mocan, Director e- Government Center, Government of Moldova
Miguel Pulido, Fundar, Mexico
Prayoga Wiradisuria, President's Delivery Unit, Government of Indonesia
Eric Braverman, McKinsey, United States

Moderated by Han Fraeters, World Bank Institute

12:30-2:00 pm Lunch and Networking.

Lunch will be provided onsite at the conference center.

2:00-4:00 pm Thematic Breakout Sessions: More Paths to Openness

Participants choose one of five breakout sessions to attend in the afternoon block of thematic discussions.

Access to Information: Civil Society and Private Sector Perspectives

Panel I: Civil Society Perspectives

Karin Lissakers, Revenue Watch Institute
Alison Tilley, Open Democracy Advice Center, South Africa
Ivan Pavlov, Freedom of Information Foundation, Russia
Karina Banfi, Alianza Regional Por La Libre Expresion e Informacion, Latin America

Moderated by Helen Darbishire, AccessInfo Europe, Spain

Panel II: Private Sector Perspectives

Alexandre Gomes, SEA Technologia, Brazil
Chris Taggart, Open Corporates, United Kingdom
Jose Francisco Compagno, Ernst and Young
Ginny Hunt, Google, United States

Moderated by Rufus Pollock, Open Knowledge Foundation, United Kingdom

Lessons Learned in Service Delivery: Civil Society and Private Sector Perspectives

Part I: Civil Society Perspectives

Jose Ricardo Barrientos Quezada, ICEFI, Guatemala
Felipe Heusser, Ciudadano Inteligente, Chile
Nikhil Dey, MKSS, India
Harvey Lowe, Canadian Council on Social Development, Canada

Moderated by Rakesh Rajani, Twaweza, Tanzania

Part II: Private Sector Perspectives

Philip Ashlock, OpenPlans/Open311, United States
Jorge Soto, Citivox, Mexico
Tom Steinberg, MySociety, United Kingdom, invited
Michael Gurstein, Center for Community Informatics Research, Development and Training, Canada

Moderated by Rakesh Rajani, Twaweza, Tanzania

Open Government and Legislatures

Part I: Legislative Perspectives

Representative Paulo Pimenta, Brazil
Denis Russo,Votenaweb, Brazil
Laura Alonso, Legislature of City of Buenos Aires, Argentina
Cristiano Ferri Soares de Faria, e-Democracy Program Director, Brazilian House of Representatives, Brazil

Moderated by Gherardo Casini, Head of Global Center for ICT in Parliaments, United Nations

Part II: Civil Society Perspectives

Andrew Mandelbaum, National Democratic Institute, United States
John Wonderlich, Sunlight Foundation, United States
Danardono Siradjudin, Indonesian Parliamentary Center, Indonesia
Melissa Ortiz Masso, Latin American Network on Legislative Transparency, Latin America

Moderated by Tiago Peixoto, World Bank Open Government Specialist

Measuring for Impact: How to build the case for Open Government

Rolf Alter, OECD, France
Nikos Passas, Northeastern University, United States/Greece
Jorge Garcia-Gonzalez, Director of Technical Secretariat of MESICIC, Organization of American States, Latin America
Harlan Yu, Princeton University, United States

Moderated by Martin Tisne, Omidyar Network, United Kingdom

Learning from Country Consultations to Date: New Strategies for Public Engagement

Samuel Rotta, Proetica, Peru
Chris Vein, The White House, United States
Khmara Oleksii, Civic Partnership for Supporting OGP in Ukraine
Government of Philippines, invited

Moderated by Warren Krafchik, International Budget Partnership, United States

4:00-4:30 pm Coffee and Networking

4:30-5:00 pm Report from Working Group on Meeting Outcomes

5:00-6:00 pm OGP at Home: Closing Remarks with OGP Leadership

Vice-Minister Luiz Navarro, Brazil
Samantha Power, White House, United States
Warren Krafchik, International Budget Partnership
Tim Kelsey, Director of Transparency and Open Data, Cabinet Office United Kingdom

Note: Brazil's local time is approximately eight and half hours behind us. The welcome address on April 17th starts at 9:30 A.M (B.R.T) which is approximately 5:00 P.M (I.S.T).

For more details visit https://cis-india.org/openness/open-government-partnership-brasilia-bangalore-meetup

Bangalore hackers write code as tribute to Aaron Swartz

praskrishna — 2013-01-25T11:41:05Z

A small crowd gathered here on Saturday afternoon in the basement of the Centre for Internet and Society to participate in the Aaron Swartz Memorial Hacknight, organised by HasGeek.

Deepa Kurup's article was published in the Hindu on January 21, 2013. Sunil Abraham is quoted.

Hackers have been coming together the world over to hold memorial services to pay tribute to the work, and the technological and political ideas that are the legacy of Aaron Swartz, who ended his life last Saturday.

A small crowd gathered here on Saturday afternoon in the basement of the Centre for Internet and Society to participate in the Aaron Swartz Memorial Hacknight, organised by HasGeek, a company that hosts technology events in the city.

For the first few hours, before getting down to the technological brass tacks of writing code and contributing to open data projects, they discussed the legacy of the young programming genius; right from co-writing the RSS standard at the age of 14 (which created a standard format for getting feeds of changing web content) to his advocacy against regressive copyright legislations and closed data regimes.

The hacknight, which commenced at 2 p.m., went on till early Sunday morning. It was meant to take forward the legacy of Swartz by coming up with projects that liberate data in the Indian context, as well as working on some of the projects and code that Swartz left unfinished.

“Besides these unfinished projects, there are a lot of ideas on political activism and running campaigns that we need to record and learn from. We also want to maintain some of the tech projects he ran,” says Kiran Jonnalagadda of HasGeek.

This motivated him, and a few others who have collaborated with Swartz on OpenLibrary.org and Internet Archive, to organise this tribute.

Most of the projects that are being worked on at the hacknight have at the core the idea that public data must be accessible and should be used for public good. For instance, one of the groups here proposed to build an interface that can extract data from the electoral rolls so that it becomes easier for citizens to check their names and coordinates on the voter ID list. Another group is working on writing code to extract simple data on passenger reservation and ticket availability to create a database that can then be used to chart simple trends. Yet another team is working on creating a similar web interface that can extract weather data using the weekly updates uploaded by the weather department.

These projects, Mr. Jonnalagadda points out, are all attempts to liberate data, much like what each of the projects Swartz initiated.

Speaking at the event, he said: “Swartz’s death bothered me quite a bit. A guy way ahead of his time, his political activism is an inspiration for many of us here who are working with open data. And we need to preserve this.”

Sunil Abraham, director, CIS, spoke about Swartz and the ethical landmines he stumbled into with the JSTOR case, where he was charged for hacking into and downloading millions of academic papers from the subscription database of JSTOR (short for Journal Storage) in 2011. He put this in the context of American foreign policy rhetoric based on Internet freedom, which restricts itself to freedom of expression and doesn’t include access to knowledge.

“This isn’t the case in India, where the Supreme Court has on various occasions spoken in favour of access to knowledge for example in the Cricket Association Of Bengal decision in 1995 where it was determined that the right to watch cricket cannot be restricted by private broadcasters or channels. This difference was why Swartz, who believed Internet freedom includes access to knowledge, was not defended by Hillary Clinton, who identifies herself as an advocate for Internet freedom.”

For more details visit https://cis-india.org/news/the-hindu-deepa-kurup-january-21-2013-bangalore-hackers-write-code-as-tribute-to-aaron-swartz

Ban of News on Radio

Torsha Sarkar — 2019-09-27T16:25:38Z

For more details visit https://cis-india.org/internet-governance/files/ban-of-news-on-radio.pdf

ସଫ୍ଟଓଏର ସ୍ୱାଧୀନତା ଦିବସ: ଆମ ହାତେ ଆମ କୋଡ଼ ଲେଖିବା

subha — 2016-09-18T03:33:00Z

Software Freedom Day (SFD), which celebrates the use of free and open software, was celebrated in many cities today. The piece sheds light on the philosophy of software freedom, and how free and open source software is making a significant social change. I have also shared how anyone can contribute to the FOSS movement in different ways and celebrate SFD.

The blog post was mirrored in Your Story, Odisha Story and Aajira Odisha on September 17, 2016. The originally published piece can be accessed here.

ଫ୍ରି ଓ ଓପନ ସୋର୍ସ ସଫ୍ଟଓଏର ପଛରେ ଥିବା ସାମାଜିକ ଆବଶ୍ୟକତା ଓ ପ୍ରତିଟି ବ୍ୟବହାରୀଙ୍କୁ ସଫ୍ଟଓଏର ବ୍ୟବହାର, ବଦଳ ଓ ବାଣ୍ଟିବାର ସୁଯୋଗ ଦେବା ଉଦ୍ଦେଶ୍ୟରେ ପାଳିତ ସଫ୍ଟଓଏର ସ୍ୱାଧୀନତା ଦିବସ ।

ସଫ୍ଟଓଏର ଶବ୍ଦଟି ବୋଧେ ଆଉ କାହାରି ପାଇଁ ଅଜଣା ଅଶୁଣା ନୁହେଁ । ଆପଣଙ୍କ ମୋବାଇଲ ଫୋନରୁ କମ୍ପୁଟରଯାଏ ଓ ଏବେ ଏକ ସ୍ଥାନରେ ନ ଥାଇ ସେଠାରେ ଥିବା ଭଳି ଅନୁଭବିବା ପାଇଁ ବ୍ୟବହୃତ ଭର୍ଚୁଆଲ ରିଆଲିଟି ଓ ଅଗମେଣ୍ଟେଡ଼ ରିଆଲିଟି ହେଡ଼ସେଟରେ ହାର୍ଡ଼ଓଏର ବା ଯାନ୍ତ୍ରିକ ଉପକରଣକୁ ସଠିକ ଭାବେ ପରିଚଳାନା କରିବା ହେଉଛି ସଫ୍ଟଓଏରର କାମ । ଆଉ ସଫ୍ଟଓଏରରେ ଟିକେ ଗୋଳମାଳ ହେଲେ କେବେ କମ୍ପୁଟରର ସ୍କ୍ରିନ ନେଳି ପଡ଼ିଯାଏ ତ ପୁଣି କେବେ କେବେ ମୋବାଇଲରେ ଠିକଣା ଜାଗାରେ ଯେତେ ଦବେଇଲେ ବି କାମକରେନା । ତେବେ ଉଣାଅଧିକ ସାଧାରଣ ଲୋକେ ସଫ୍ଟଓଏରରେ ସ୍ୱାଧୀନତା ଆଉ ତାଙ୍କ ଜୀବନ ପାଇଁ ତା’ର ଭୂମିକା ବାବଦରେ କେବେ ଶୁଣିନଥିବେ । ଆଉ ଏଇଟି ସତରେ ଏକ ଅନାଲୋଚିତ ବିଷୟ । ତେବେ ଏ ବିଷୟକୁ ବୁଝିବା ଆଗରୁ ଆମ ଚଳନ୍ତି ସମାଜର କିଛି ଉଦାହରଣ ଆଡ଼େ ଆସନ୍ତୁ ଆଖିପକେଇବା । ଦିନ ଥିଲା ଆପଣ ରେଡ଼ିଓରୁ ଆକାଶବାଣୀ ଲଗେଇ ଗୀତ, ଖବର, ନାଟକ ଆଦି ଶୁଣୁଥିଲେ । ହେଲେ କେବେ ଆକାଶବାଣୀ ଆପଣଙ୍କ ପାହୁଲାଟିଏ ମାଗିଥିଲା କି ନାଁ ଆପଣ ଭଲ ଭଲ ପ୍ରୋଗ୍ରାମ ଆସୁଛି ବୋଲି ଖୁସିରେ କେବେ କିଛି ଦେଇଥିଲେ? କିନ୍ତୁ ଆପଣଙ୍କ ଅଜାଣତରେ ଆପଣ ସତରେ କିଛି ଦେଇଛନ୍ତି । ତା’ ହେଉଛି ଟିକସ । ଆପଣ ଛୋଟରୁ ବଡ଼ ଯାଏ ଯାହା କିଣୁଛନ୍ତି ପ୍ରାୟ ସବୁ ଜିନିଷରେ ଟିକସ ଦିଅନ୍ତି ଆଉ ଚାକିରି କି ଅନ୍ୟ ଉପାୟରେ ପଇସା ଅରଜୁଥିଲେ ବର୍ଷ ଶେଷକୁ ଇନକମ ଟିକସ ବି ଦିଅନ୍ତି । ଏସବୁ ସରକାରଙ୍କ କାମରେ ଲାଗେ । ତେଣୁ ଆକାଶବାଣୀର ରେଡ଼ିଓ ପ୍ରୋଗ୍ରାମ ହେଉ କି ମୋଦିଙ୍କ ବିଦେଶ ବୁଲା ହେଉ ସବୁ ଆପଣଙ୍କ ପଇସାରେ ହିଁ ହେଉଛି । ସରକାରୀ ଓ ବେସରକାରୀ ଉଭୟ ସ୍ଥାନରେ ଏଇ ଏକା ଜିନିଷ । ତେବେ ସଫ୍ଟଓଏର କ୍ଷେତ୍ରରେ ବି ଏଇ ଏକା ଅବସ୍ଥା । ସାଧାରଣରେ ଜଣାଶୁଣା ମାଇକ୍ରୋସଫ୍ଟର ଉଇଣ୍ଡୋଜ ଅପରେଟିଂ ସିଷ୍ଟମ ପାଇଁ କେତେ ପଇସା ନିଜ ଅଜାଣତରେ ଦେଉଛନ୍ତି ତାହା ନୂଆ ଲାପଟପ କିଣିଲାବେଳକୁ କେବେ ଗଣିନଥିବେ । କିନ୍ତୁ ସେଇଟି ଜମାରୁ ମାଗଣା ଆସିନଥାଏ । ସଫ୍ଟଓଏରଟିଏ ଏକ ବା ଅନେକ ଉଚ୍ଚସ୍ତରର ନିର୍ଦ୍ଦିଷ୍ଟ କାମ କରୁଥିବା ବେଳେ ଏକ କମ୍ପୁଟର କି ମୋବାଇଲର ସାମଗ୍ରୀକ ହାର୍ଡ଼ଓଏର ବା ଯନ୍ତ୍ରପାତି ଓ ସଫ୍ଟଓଏର ସବୁକୁ ପରିଚାଳନା ପାଇଁ ଅପରେଟିଂ ସିଷ୍ଟମ ବ୍ୟବହାର କରାଯାଏ । ବିଭିନ୍ନ ଅପରେଟିଂ ସିଷ୍ଟମ ଓ ସଫ୍ଟଓଏର ଭିନ୍ନଭିନ୍ନ ଉପାୟରେ ତିଆରି ହୁଏ । କେବେ ଏସବୁ ମାଇକ୍ରୋସଫ୍ଟ କି ଆପଲ ଭଳି ବଡ଼ ବଡ଼ କମ୍ପାନି ତିଆରି କରି ବିକନ୍ତି ତ କେବେ କେବେ ବ୍ୟକ୍ତିବିଶେଷ ବା ଛୋଟ ବଡ଼ ସଂଗଠନ ମଧ୍ୟ ବିକନ୍ତି । କିନ୍ତୁ ଏସବୁ ବାଦେ ଆଉ ଏକ ଧରଣର ସଫ୍ଟଓଏର ଗଢ଼ାଳି ବ୍ୟକ୍ତିବିଶେଷ-ସଂଗଠନ-କମ୍ପାନି ମଧ୍ୟ ଅଛନ୍ତି । ସେମାନେ ସଫ୍ଟଓଏର ତିଆରି କରି ଖାଲି ବଜାରରେ ଛାଡ଼ନ୍ତି ନାହିଁ ବରଂ ସେ ସଫ୍ଟଓଏରର ସୋର୍ସ କୋଡ଼ ମଧ୍ୟ ଛାଡ଼ନ୍ତି । ଅର୍ଥାତ ଗଣିତ କଷି ଫଳାଫଳ ସଙ୍ଗେ କିପରି କଷିଲେ ସୋପାନ ତଳକୁ ସୋପାନ ଲେଖି ବୁଝାଇଦିଅନ୍ତି । ଫଳରେ ଆଉ କେହି ସେହି ସଫ୍ଟଓଏରରେ କିଛି ବଦଳ କରିବାକୁ ଚାହିଁଲେ କିମ୍ବା ପୁରୁଣା ସଫ୍ଟଓଏରରେ କିଛି ନୂଆ ଯୋଡ଼ି ଉନ୍ନତ କରିବାକୁ ଚାହିଁଲେ ତାଙ୍କୁ ସେଥିରେ କେହି ବାଧା ଦେବେନାହିଁ । କିନ୍ତୁ ନୂଆ ଫଳାଫଳ ବା ସଫ୍ଟଓଏରଟି ବଜାରରେ ଛାଡ଼ିଲା ବେଳେ ତାଙ୍କୁ ମୂଳ ଗଢ଼ାଳିଙ୍କୁ ଉପଯୁକ୍ତ ଶ୍ରେୟ ଦେବାକୁ ପଡ଼ିବ । ଧରନ୍ତୁ ଆପଣ ଚନ୍ଦକାରୁ କଲରାପତରିଆ ବାଘର ଖୋଳ ଆଣି ତାକୁ ଧଳା ରଙ୍ଗ ମାରି ଧଳା ବାଘ କଲେ । ଆପଣଙ୍କୁ ସେ ଧଳା ବାଘକୁ ଶିମିଳିପାଳରେ ଛାଡ଼ିଲା ବେଳେ ଚନ୍ଦକାରୁ ମୂଳ କଲରାପତରିଆ ବାଘ ଆଣିଥିଲେ ବୋଲି ଉଲ୍ଲେଖ କରିବାକୁ ପଡ଼ିବ । ମଜା କଥା ହେଉଛି ଏଭଳି ନିଆରା ଧାରା ଆମ ସମାଜରେ ଜମାରୁ ନୂଆ ନୁହେଁ । ଅକ୍ଷୟ ମହାନ୍ତି ସାଲବେଗଙ୍କ ଲିଖିତ ପୁରୁଣା ଗୀତକୁ ଆଉଥରେ ବୋଲିବା ପରେ ସେ ହଜିଲା ଗୀତସବୁ ଲୋକତୁଣ୍ଡରେ ଆହୁରି ଜଣାଶୁଣା ହେଲା । ହେଲେ ଅକ୍ଷୟ ମହାନ୍ତି ଗୀତର ଗାୟକ ଓ ସଙ୍ଗୀତ ନିର୍ଦ୍ଦେଶକ ଭାବେ ନାଁ ନେଲା ବେଳେ ସାଲବେଗଙ୍କ ରଚନାରୁ ବୋଲି ଲେଖିବାରେ ଉଣା କରିନାହାନ୍ତି ।

ଏହି ଧାରା ଆମ ସମାଜରେ ସବୁକାଳେ ସବୁସ୍ଥଳେ ରହିଛି । ହେଲେ ଆଧୁନିକ ସମାଜରେ ଅନେକ ଲାଭଖୋର କମ୍ପାନି ନିଜ ଲାଭ ଲାଗି ଏ ସାମାଜିକ ଚଳଣିଟିକୁ ପାଶୋରି ପକାଇଛନ୍ତି । ମାଇକ୍ରୋସଫ୍ଟରୁ ଆରମ୍ଭ କରି ଆକୃତି, ଅପ୍ରାନ୍ତ ଯାଏ ପ୍ରାୟ ଅଧିକାଂଶ ସାଧାରଣରେ ବ୍ୟବହାର ହେଉଥିବା ସଫ୍ଟଓଏର ହେଉଛି ପ୍ରୋପ୍ରାଇଟରି ବା ପୂରା ନିବୁଜ । ମାନେ ଆପଣ କେବଳ କିଣି ବ୍ୟବହାର କରିପାରିବେ କିନ୍ତୁ ବାଣ୍ଟିପାରିବେ ନାହିଁ କି କୌଣସି ବଦଳ କରିପାରିବେ ନାହିଁ । କଲେ ଆପଣଙ୍କ ବିରୋଧରେ କୋର୍ଟରେ ଉକ୍ତ କମ୍ପାନିମାନେ କେସ କରି ତଳିତଳାନ୍ତ ମଧ୍ୟ କରିପାରିବେ । ଏ କପିରାଇଟର ଫାନ୍ଦ ଏଡ଼େ କୁଟିଳ ଯେ ସଫ୍ଟଓଏର ତିଆରି କରିଥିବା କମ୍ପାନିମାନେ ସବୁକାଳେ ତାଙ୍କର ମନୋମୁଖୀ ପତିଆରା ରଖିପାରିବେ । ଏଣୁ ଥୋକେ ଭାବିଲେ ବଡ଼ ବଡ଼ ଧନୀ କମ୍ପାନିମାନଙ୍କର ଏ ଗୁମାନ ସେମିତି ଥାଉ । ଆମେ ଚାଲ ବିକଳ୍ପ ଓ ଉଚ୍ଚମାନର କିଛି ସଫ୍ଟଓଏର ତିଆରିବା । ଲୋକ ସ୍ୱାଧୀନ । ଯାହାକୁ ଯାହା ରସିବ ତାକୁ ସେ କିଆଫୁଲ ପରି ବାସୁ । ଆଉ ଏ ଥିଲା ଏକ ସାମାଜିକ ଆବଶ୍ୟକତା । ବିକଳ୍ପ ବାଟଟି ହେଲା ସଫ୍ଟଓଏରର ସ୍ୱାଧୀନତା । ଏଥିରେ କୌଣସି ସଫ୍ଟଓଏର ଗଢ଼ିଥିବା ମୂଳ ଗଢ଼ାଳି ଓ ତା’ ପରେ ସେଥିରେ ଯୋଗଦାନ କରିଥିବା ସଭିଙ୍କୁ ସମାନ ଭାବେ ସମ୍ମାନ ଦେଇ ଯୋଗଦାନକାରୀ ଭାବେ ସେମାନଙ୍କ ନାମ ଉଲ୍ଲେଖ କରାଯାଇଥାଏ । ଖାଲି ନାଁ ନୁହେଁ ଅନେକ ସମୟରେ ଖୋଲା ସଫ୍ଟଓଏର ସଙ୍ଗେ ଜଡ଼ିତ ବ୍ୟକ୍ତିବିଶେଷ ଓ ସଂଗଠନସବୁ ଏମିତି ଆଖିଖୋସିଲା ଭଳି କାମ କରନ୍ତି ଯେ କିଣା ଆଉ ବୁଜା ସଫ୍ଟଓଏର କିଣିବାରୁ କି ବ୍ୟବହାର କରିବାରୁ ମନ ମରିଯିବ । ତିନି ବର୍ଷ ତଳେ Firefox ବ୍ରାଉଜର ତିଆରିରେ ଭାଗନେଇଥିବା Mozillaର ସ୍ୱେଚ୍ଛାସେବୀ ଯୋଗଦାନକାରୀମାନଙ୍କୁ ସମ୍ମାନ ଜଣାଇ ଆମେରିକାର ସାନ ଫ୍ରାନସିସ୍କୋ ସହରରେ ଏକ ବିଶାଳ ସ୍ମାରକୀ ଗଢ଼ି ସେଥିରେ ସମସ୍ତଙ୍କ ନାମ ଲେଖାଯାଇଥିଲା । ଭାବନ୍ତୁ ଏ ପ୍ରକଳ୍ପରେ ସାମାନ୍ୟତମ ଯୋଗଦାନ କରିଥିବା ଲୋକଟିର ନାଁ ବି ଇତିହାସରେ ଲେଖାହୋଇ ରହିଗଲା । ୨୦୦୧ ମସିହାରେ ଇଂରାଜୀ ଓ ତା’ ପରେ ଓଡ଼ିଆ ସମେତ ବାକି ବିଶ୍ୱଭାଷାରେ ଇଣ୍ଟରନେଟରେ ତିଆରି ଖୋଲା ଜ୍ଞାନକୋଷ ଉଇକିପିଡ଼ିଆର ଇତିହାସ ବି ଏମିତି । ଏହି ଉଇକିପିଡ଼ିଆ ୱେବସାଇଟଗୁଡ଼ିକ ମିଡ଼ିଆଉଇକି ନାମକ ଖୋଲା ସଫ୍ଟଓଏରରେ ତିଆରି । ଆଉ ସେଇ ଏକା ସଫ୍ଟଓଏରକୁ ନିଜ ଆବଶ୍ୟକତା ଅନୁସାରେ ବଦଳାଇ ଉଇକିଲିକ୍ସ ଓ ଉଇକିଟ୍ରାଭେଲ ଭଳି ଅଲଗା ଅଲଗା ୱେବସାଇଟ ଆଜି ଚାଳିତ ।

ତେବେ ଅନେକେ ଭାବୁଥିବେ ଯେ ଏ ଫ୍ରି ସଫ୍ଟଓଏର କଣ ସବୁବେଳେ ମାଗଣା? ସଫ୍ଟଓଏର ସ୍ୱାଧୀନତା କ୍ଷେତ୍ରରେ ଗତ କେଇ ଦଶନ୍ଧି ଧରି କାମ କରି ଏ ଆନ୍ଦୋଳନକୁ ବହୁ ଆଗକୁ ନେଇଥିବା ରିଚାର୍ଡ଼ ଷ୍ଟଲମ୍ୟାନ ଖୁବ ସହଜ ଓ ସରଳ ଢଙ୍ଗରେ ଏ ବିଷୟଟି ବୁଝାଇଦିଅନ୍ତି ।

ଫ୍ରି ସଫ୍ଟଓଏର ମାଗଣାରେ ବଣ୍ଟାଯାଇପାରେ ବା କିଛି ଦରରେ ବିକାଯାଇପାରେ । କିନ୍ତୁ ଏଥିରେ ଥିବା “ଫ୍ରି” ମାଗଣା ନୁହେଁ ବରଂ ଖୋଲା ଜ୍ଞାନ ଭଳି “ଫ୍ରିଡ଼ମ” ବା ସ୍ୱାଧୀନତାକୁ ସୂଚାଏ ।

ତେଣୁ କୌଣସି ସଫ୍ଟଓଏର ବ୍ୟବହାର କରିବା ଆଗରୁ ତା’ର କପିରାଇଟ ବାବଦରେ ସେଥିରେ ଥିବା ନିୟମାବଳୀ ପଢ଼ିଲେ ବୁଝାପଡ଼ିବ ଯେ ତାହା ଏକ ପ୍ରୋପ୍ରାଇଟରି କି ଫ୍ରି ସଫ୍ଟଓଏର । ସ୍ୱାଧୀନତା ମଣିଷର ଜନ୍ମଗତ ଅଧିକାର । ଆଉ ଜ୍ଞାନ ବାଣ୍ଟିବା ଲାଗି । ବାନ୍ଧି ରଖିବା ଲାଗି ନୁହେଁ । କାରଣ କେହି ଜ୍ଞାନ ତିଆରି ନାହିଁ ବରଂ ସଭିଏଁ ଜ୍ଞାନର ନାନାଦି ଭଣ୍ଡାରକୁ ବ୍ୟବହାର କରିବା ପାଇଁ ବାଟ ତିଆରି କରିଥାନ୍ତି । ତେଣୁ ସେ ବାଟରେ ବାଡ଼ କିଆଁ? ନିକଟରେ ସମାଜର ଏହି ପୁରାତନ ଧାରାକୁ ବାହୁଡ଼ି ଯିବା ପାଇଁ ଅନେକ ବ୍ୟକ୍ତିବିଶେଷ, ସଂଗଠନ ଓ ବଡ଼ ବଡ଼ କମ୍ପାନି ଧୀରେ ଧୀରେ ସେମାନେ ତିଆରୁଥିବା ସଫ୍ଟଓଏରର ସୋର୍ସ କୋଡ଼ ଖୋଲାରେ ଦେଲେଣି । ଫଳରେ ସାଧାରଣ ବ୍ୟବହାରକାରୀ ଓ ସଫ୍ଟଓଏର ଗଢ଼ାଳିଙ୍କ ହାତରେ ସ୍ୱାଧୀନ ଭାବେ ସେମାନେ ବ୍ୟବହାର କରୁଥିବା ସଫ୍ଟଓଏରକୁ ନିଜ ଆବଶ୍ୟକ ଅନୁସାରେ ବ୍ୟବହାର କରିପାରିବେ । ଆଉ ସମାଜର ମୌଳିକ ଆବଶ୍ୟକତା ବିଭିନ୍ନତାର ବହୁରଙ୍ଗ ଏଥିରେ ସମୁଜ୍ଜଳେ ଫୁଟିଉଠିବ ।

ଆମ ସମାଜର ଏହି ବାଣ୍ଟିବାର ଧାରାକୁ ନୂଆ ଟେକନୋଲୋଜି ଯୁଗରେ ଉଜ୍ଜୀବିତ କରିବା ଲକ୍ଷରେ ଜଗତ ସାରା ୨୦୦୪ ମସିହାରୁ ସେପ୍ଟେମ୍ବର ମାସର ତୃତୀୟ ସପ୍ତାହରେ “ସଫ୍ଟଓଏର ଫ୍ରିଡ଼ମ ଡେ” ବା “ସଫ୍ଟଓଏର ସ୍ୱାଧୀନତା ଦିବସ” ପାଳିତ ହୋଇଆସୁଛି । ଏଥିରେ କୌଣସି ନିର୍ଦ୍ଦିଷ୍ଟ ସଫ୍ଟଓଏର ନୁହେଁ ବରଂ ଖୋଲା ସଫ୍ଟଓଏର ପଛରେ ଥିବା ଦାର୍ଶନିକ ଓ ସାମାଜିକ ଦୃଷ୍ଟିକୋଣଟି ସଭିଙ୍କୁ ବୁଝାଇବା ହେଉଛି ମୂଳ ଲକ୍ଷ । ଆଉ ଯେଯାଏ ବଡ଼ କମ୍ପାନି ସାଧାରଣ ଲୋକଙ୍କୁ ସମ୍ପୂର୍ଣ୍ଣ ତଥ୍ୟ ନ ଜଣାଇ କପିରାଇଟ ବଳରେ ବାନ୍ଧି ରଖିଥିବେ ସେଯାଏ ବ୍ୟବହାରୀ ବାପୁଡ଼ା ବା ଜାଣିବ କେମିତି ଏ ଭିତର ଗୁମର? ନିଜ ହାତରେ ନିଜ ଶାସନର ଡୋର ଧରିବା ଯେମିତି ସ୍ୱାଧୀନତା ନିଜ ବ୍ୟବହାରରେ ଲାଗୁଥିବା ସଫ୍ଟଓଏରର ସ୍ୱାଧୀନତା ବି ଏକାଭଳି ପ୍ରତିଟି ବ୍ୟବହାରକାରୀର ଅଧିକାର । ତେଣୁ ଏ ସ୍ୱାଧୀନତା ଦିବସକୁ ସଭିଏଁ ନିଆରା ଢଙ୍ଗରେ ପାଳନ୍ତି । ଆଫ୍ରିକାରେ କିଛି ବର୍ଷ ଆଗରୁ ଫ୍ରି ସଫ୍ଟଓଏର ଚାଳିତ ଏକ ଡ୍ରୋନ ବା ଚାଳକବିହୀନ ପବନଯାନଟିଏ ଛାଡ଼ିଥିଲେ । ଅନେକ ସ୍ଥାନରେ ଲୋକେ ଏକାଠି ହୋଇ ଏ ବାବଦରେ ସଫ୍ଟଓଏର ସ୍ୱାଧୀନତା ବାବଦରେ ଆଲୋଚନା କରନ୍ତି । ଆଉ ପୁଣି କେଉଁଠି ସାଧାରଣ ଲୋକଙ୍କୁ ତାଙ୍କ କମ୍ପୁଟରରେ ଫ୍ରି ସଫ୍ଟଓଏର ଇନଷ୍ଟଲ କରିବା ପାଇଁ କ୍ୟାମ୍ପ କରନ୍ତି । ଫଳରେ ଲୋକେ ନିଜ କମ୍ପୁଟରରେ ମାଇକ୍ରୋସଫ୍ଟର ବିକଳ୍ପ ଓ ଉବଣ୍ଟୁ ଭଳି ଖୋଲା ଲିନକ୍ସ ଅପରେଟିଂ ସିଷ୍ଟମ କିମ୍ବା Mozilla Firefox ଭଳି ବ୍ରାଉଜର ଇନଷ୍ଟଲ କରିପାରିବେ । ସଫ୍ଟଓଏର ସ୍ୱାଧୀନତା ଦିବସର ଚିହ୍ନ ସ୍ୱରୂପର ଲେଖକର ଏ ଲେଖାଟି ମଧ୍ୟ ଏକ ଖୋଲା ଲାଇସେନ୍ସରେ ଆଉ ଶ୍ରେୟ ଦେଇ କେହି ଚାହିଁଲେ ତାହାକୁ ପ୍ରକାଶ କରିପାରିବେ ।

For more details visit https://cis-india.org/openness/software-freedom-day