Centre for Internet and Society

Comments on the Information Technology (Electronic Service Delivery) Rules, 2011

bhairav — 2013-07-12T12:12:16Z

Bhairav Acharya on behalf of the Centre for Internet and Society prepared the following comments on the Information Technology (Electronic Services Delivery) Rules, 2011. These were submitted to the Committee on Subordinate Legislation of the 15th Lok Sabha. These were submitted to the Committee on Subordinate Legislation of the 15th Lok Sabha.

This research was undertaken as part of the 'SAFEGUARDS' project that CIS is undertaking with Privacy International and IDRC.

I Preliminary

1.1 This submission presents comments from the Centre for Internet and Society (“CIS”) on the Information Technology (Electronic Service Delivery) Rules, 2011 that were notified by the Central Government in the Gazette of India vide Notification GSR 316(E) on 11 April 2011 (“ESD Rules” or “Rules”).

1.2 The ESD Rules were notified only eight months before the Electronic Delivery of Services Bill, 2011 was tabled in the Lok Sabha on 27 December 2011 (Bill 137 of 2011) (“EDS Bill” or “Bill”). Both the ESD Rules and the EDS Bill are concerned with enabling computer-based electronic delivery of government services to Indian citizens (“electronic service delivery”). Both the Rules and the Bill originate from the same government department: the Department of Electronics and Information Technology of the Ministry of Communications and Information Technology. Since the EDS Bill seeks to enact a comprehensive legislative framework for mandating and enforcing electronic service delivery, the purpose of the ESD Rules are called into question.

II Basic Issues Regarding Electronic Service Delivery

2.1 CIS believes that there are significant conceptual issues regarding electronic service delivery that demand attention. The Department-related Parliamentary Standing Committee on Information Technology of the Fifteenth Lok Sabha (“Standing Committee”) raised a few concerns when it submitted its 37th Report on the EDS Bill on 29 August 2012. There is a clear need for a national debate on the manner of effecting exclusive electronic service delivery to the exclusion of manual service delivery. Some of these issues are briefly summarised as follows:

(a) Mandatory exclusive electronic service delivery pre-supposes the ability of all Indian citizens to easily access such mechanisms. While there are no authoritative national statistics on familiarity with computer-related technologies, it is apparent that a large majority of Indians, most of whom are likely to be already marginalised and vulnerable, are totally unfamiliar with such technologies to endanger their ability to receive basic government services;

(b) Consequent upon mandatory exclusive electronic service delivery for basic government services, a large group of ‘middlemen’ will arise to facilitate access for that majority of Indians who cannot otherwise access these services. This group will control the interface between citizens and their government. As a result, citizens’ access to governance will deteriorate. This problem may be mitigated to a certain extent by creating a new class of public servants to solely facilitate access to electronic service delivery mechanisms;

(c) The issue of governmental incapacity at the citizen-government interface might be addressed by contracting private service providers to operate mandatory exclusive electronic service delivery mechanisms. However, it is difficult to see how commercialising access to essential government services serves the public interest, especially when public funds will be expended to meet the costs of private service providers. Permitting private service providers to charge a fee from the general public to allow access to essential government services is also ill advised;

(d) All electronic service delivery, whether mandatory to the exclusion of other service delivery mechanisms or offered simultaneously with manual service delivery, must be accompanied by strong data protection measures to ensure the sanctity of sensitive personal information shared online with the state. At present, there are no specific laws that bind the state, or its agents, to the stringent requirements of privacy necessary to protect personal liberties. In the same vein, strong data security measures are necessary to prevent sensitive personal information from being compromised or lost;

(e) All electronic service delivery, whether mandatory to the exclusion of other service delivery mechanisms or offered simultaneously with manual service delivery, must ensure ease and equality of accessibility. For this reason, electronic service delivery mechanisms should conform to the National Policy on Open Standards, 2010 (or the proposed National Electronic Access Policy which is currently awaiting adoption), the Interoperability Framework for E-Governance in India and the Website Guidelines of the National Informatics Centre;

(f) Electronic service delivery requires infrastructure which India does not currently have but can develop. Only 1.44 per cent of India’s population has access to a broadband internet connection[1] and current daily energy demand far exceeds supply. On the other hand, the number of broadband subscribers is increasing,[2] the annual installed capacity for electricity generation is growing[3] and the literacy rate is increasing.[4]

2.2 The ESD Rules do not address any of the issues raised in the preceding paragraph. As a result, they cannot be seen to represent the result of a national consensus on the crucial question of mandating exclusive electronic service delivery and the means of enforcing such a scheme. Further, very few of the provisions of the Rules are binding; instead, the Rules appear to be drafted to serve as a minimal model for electronic service delivery. In this background, CIS believes that the Rules should be treated as an incomplete arrangement that prescribe the minimal standards necessary to bind private service providers before comprehensive and statutory electronic service delivery legislation is enacted, perhaps in the form of the EDS Bill or otherwise. Therefore, without prejudice to the issues raised in the preceding paragraph, CIS offers the following comments on the provisions of the Rules while reserving the opportunity to make substantive submissions on electronic service delivery in general to an appropriate forum at a later date.

III Improper Exercise of Subordinate Legislative Power

3.1 Rule 317 of the Rules of Procedure and Conduct of Business in the Lok Sabha (Fourteenth Edition, July 2010) (“Rules of Procedure”), which empowers the Committee on Subordinate Legislation to scrutinise exercises of statutory delegation of legislative powers for impropriety, states:

There shall be a Committee on Subordinate Legislation to scrutinize and report to the House whether the powers to make regulations, rules, subrules, bye-laws etc., conferred by the Constitution or delegated by Parliament are being properly exercised within such delegation.

Further, the Committee on Subordinate Legislation is specifically empowered by rule 320(vii) of the Rules of Procedure to examine any provision of the ESD Rules to consider “whether it appears to make some unusual or unexpected use of the powers conferred by the Constitution or the Act pursuant to which it is made.”

3.2 Accordingly, the attention of the Committee on Subordinate Legislation is called to an improper exercise of delegated power under rule 3(1) of the ESD Rules, which states:

The appropriate Government may on its own or through an agency authorised by it, deliver public services through electronically- enabled kiosks or any other electronic service delivery mechanism.

This sub-rule (1) empowers both the Central Government and State Governments to provide electronic service delivery on their own.

3.3 The ESD Rules are made in exercise of delegated powers conferred under section 87(2)(ca) read with section 6-A(2) of the Information Technology Act, 2000 (“IT Act”). Section 87(2)(ca) of the IT Act empowers the Central Government to make rules to provide for:

the manner in which the authorised service provider may collect, retain and appropriate service charges under sub-section (2) of section 6-A.

Section 6-A(2) of the IT Act states:

The appropriate Government may also authorise any service provider authorised under sub-section (1) to collect, retain and appropriate such service charges, as may be prescribed by the appropriate Government for the purpose of providing such services, from the person availing such service.

Prima facie, the delegated powers under section 87(2)(ca) read with section 6-A(2) of the IT Act, in exercise of which the ESD Rules are made, only permit delegated legislation to regulate private service providers, they do not permit the executive to exercise these powers to empower itself to conduct electronic service delivery on its own. Therefore, to the extent that the ESD Rules authorise the Central Government and State Governments to provide electronic service delivery on their own, such authorisation constitutes an improper exercise of delegated power and is ultra vires the IT Act. This may be resolved by deriving the delegated legislative competence of the ESD Rules from section 87(1) of the IT Act, instead of section 87(2)(ca) read with section 6-A(2).

IV Clause-by-Clause Comments

Rule 2 - Definitions

4.1.1 Rule 2(c) of the ESD Rules states:

"authorised agent" means an agent of the appropriate Government or service provider and includes an operator of an electronically enabled kiosk who is permitted under these rules to deliver public services to the users with the help of a computer resource or any communication device, by following the procedure specified in the rules

In accordance with the argument regarding improper exercise of delegated power contained in paragraphs 3.1 – 3.3 of this submission, the appropriate Government cannot undertake electronic service delivery under these Rules. Consequently, the appropriate Government cannot appoint an agent to provide electronic service delivery on behalf, and under the control, of the appropriate Government since, as the principal, the appropriate Government would be responsible for the acts of its agents. Instead, private service providers may provide electronic service delivery as contractees of the appropriate Government who might enter into such contracts as a sovereign contractor. Therefore, only a private service provider may appoint an authorised agent under these Rules.

4.1.2 Therefore, it is proposed that rule 2(c) is amended to read as follows:

““authorised agent” means an agent of a service provider, and includes an operator of an electronically enabled kiosk, who is permitted under these rules to deliver public services with the help of a computer resource or any communication device, by following the procedure specified in these rules”

Rule 3 - System of Electronic Service Delivery

4.2.1 Rule 3(3) of the ESD Rules states:

The appropriate Government may determine the manner of encrypting sensitive electronic records requiring confidentiality, white they are electronically signed.

This sub-rule is supposed to prescribe stringent standards to maintain the security, confidentiality and privacy of all personal information used during electronic service delivery transactions. In the absence of transactional security, electronic service delivery will invite fraud, theft and other misuse to impugn its viability as a means of delivering public services. However, the use of the term “may” leaves the prescription of security standards up to the discretion of the appropriate Government. Further, the language of the sub-rule is unclear and imprecise.

4.2.2 Therefore, it is proposed that rule 3(3) is amended to read as follows:

“The appropriate Government shall, prior to any electronic service delivery, determine the manner of encrypting electronic records and shall prescribe standards for maintaining the safety, security, confidentiality and privacy of all information collected or used in the course of electronic service delivery.”

4.3.1 Rule 3(5) of the ESD Rules states:

The appropriate Government may allow receipt of payments made by adopting the Electronic Service Delivery System to be a deemed receipt of payment effected in compliance with the financial code and treasury code of such Government.

Firstly, if these Rules enable payments to be made electronically, they must also validate the receipt of these payments. Inviting citizens to make electronic payments for government services without recognising the receipt of those payments is farcical to attract abusive and corrupt practices. Therefore, it is imperative that these Rules compulsorily recognise receipt of payments, either by deeming their receipt to be valid receipts under existing law or by specially recognising their receipt by other means including the law of evidence. Either way, electronic receipts of electronic payments must be accorded the validity in law that manual/paper receipts have; and, copies of such electronic receipts must be capable of being adduced in evidence. Secondly, the use of the phrase “financial code and treasury code” is avoidable since these terms are undefined.

4.3.2 Therefore, it is proposed that rule 3(5) be amended to read as follows:

“Any receipt of payment made by electronic service delivery shall be deemed to be a valid receipt of such payment under applicable law and shall be capable of being adduced as evidence of such payment.”

4.4.1 Rule 3(6) of the ESD Rules states:

The appropriate Government may authorise service providers or their authorised agents to collect, retain and appropriate such service charges as may be specified by the appropriate Government for the purpose of providing such services from the person availing such services:

Provided that the apportioned service charges shall be clearly indicated on the receipt to be given to the person availing the services.

This sub-rule is an almost verbatim reproduction of the provisions of section 6-A(2) of the IT Act which reads as follows:

Since the IT Act specifically delegates to the appropriate Governments the power to authorise service providers to levy charges, rule 3(6) of the ESD Rules that merely copies the provisions of the parent statute is meaningless. The purpose of delegated legislation is to give effect to the provisions of a statute by specifying the manner in which statutory provisions shall be implemented. Copying and pasting statutory provisions is a absurd misuse of delegated legislative powers.

4.4.2 Therefore, it is proposed that sub-rule (6) is deleted and the remaining sub-rules of rule 3 are renumbered.

4.5.1 Rule 3(7) of the ESD Rules states:

The appropriate Government shall by notification specify the scale of service charges which may be charged and collected by the service providers and their authorised agents for various kinds of services.

This is an almost verbatim reproduction of the provisions of section 6-A(4) of the IT Act which reads as follows:

The appropriate Government shall, by notification in the Official Gazette, specify the scale of service charges which may be charged and collected by the service providers under this section.

As noted in paragraph 4.3.1 of this submission, the purpose of delegated legislation is not to copy the provisions of the parent statute, but to amplify the scope of the delegated power and the manner of effecting its implementation.

4.5.2 Therefore, it is proposed that sub-rule (7) is deleted and the remaining sub-rules of rule 3 are renumbered.

4.6.1 Rule 3(8) of the ESD Rules states:

The appropriate Government may also determine the norms on service levels to be complied with by the Service Provider and the authorised agents.

There is no quarrel with the power of the government to determine norms for, or directly prescribe, service levels to regulate service providers. However, without a scheme of statutory or sub-statutory penalties for contravention of the prescribed service levels, a sub-delegated service level cannot enforce any penalties. Simply put, the state cannot enforce penalties unless authorised by law. Unfortunately, rule 3(8) contains no such authorisation. Service levels for service providers without a regime of penalties for non-compliance is meaningless, especially since service providers will be engaged in providing access to essential government services.

4.6.2 Therefore, it is proposed that rule 3(8) be amended to read as follows:

“The appropriate Government shall prescribe service levels to be complied with by all service providers and their authorised agents which shall include penalties for failure to comply with such service levels.”

[1]. Thirty-Seventh Report of the Standing Committee on Information Technology (2011-12) on the Electronic Delivery of Services Bill, 2011 (New Delhi: Lok Sabha Secretariat, 29 August 2012) at pp. 13, 17 and 34. See also, Telecom Sector in India: A Decadal Profile (New Delhi: Telecom Regulatory Authority of India, 8 June 2012).

[2]. Annual Report (2011-12) of the Department of Telecommunications, Ministry of Communications and Information Technology, Government of India (New Delhi: Department of Telecommunications, 2012) at pp. 5 and 1-3.

[3]. Report of the Working Group on Power of the Twelfth Plan (New Delhi: Planning Commission, Government of India, January 2012).

[4]. Provisional Report of the Census of India 2011 (New Delhi: Registrar General and Census Commissioner, 2011) from p. 124.

For more details visit https://cis-india.org/internet-governance/blog/comments-on-it-electronic-service-delivery-rules-2011

Comments on the Draft Second Protocol to the Convention on Cybercrime (Budapest Convention)

vipul — 2019-02-25T16:43:43Z

For more details visit https://cis-india.org/internet-governance/comments-on-the-draft-second-protocol-to-the-convention-on-cybercrime-budapest-convention

Comments on the Draft Second Protocol to the Convention on Cybercrime (Budapest Convention)

vipul — 2019-02-25T16:48:18Z

Following consultations with data protection, civil society, industry and others, during the Cybercrime Convention Committee (T-CY) meeting from 29 November 2018 onwards, the Cybercrime Convention Committee has sought additional contributions regarding the provisional draft text for a Second Additional Protocol to the Budapest Convention on Cybercrime (“Budapest Convention”).

The Centre for Internet and Society, (“CIS”), is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with diverse abilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, and open access), internet governance, telecommunication reform, digital privacy, artificial intelligence, freedom of expression, and cyber-security. This submission is consistent with CIS’ commitment to safeguarding general public interest, and the rights of stakeholders. CIS is thankful to the Cybercrime Convention Committee for this opportunity to provide feedback to the Draft.

The draft text addresses three issues viz. language of requests, emergency multilateral cooperation and taking statements through video conferencing. Click to download the entire submission here.

For more details visit https://cis-india.org/internet-governance/blog/vipul-kharbanda-february-25-2019-comments-on-draft-second-protocol-to-convention-on-cybercrime-budapest-convention

Comments on the Draft Outcome Document of the UN General Assembly’s Overall Review of the Implementation of WSIS Outcomes (WSIS+10)

geetha — 2015-11-18T06:33:13Z

Following the comment-period on the Zero Draft, the Draft Outcome Document of the UN General Assembly's Overall Review of implementation of WSIS Outcomes was released on 4 November 2015. Comments were sought on the Draft Outcome Document from diverse stakeholders. The Centre for Internet & Society's response to the call for comments is below.

The WSIS+10 Overall Review of the Implementation of WSIS Outcomes, scheduled for December 2015, comes as a review of the WSIS process initiated in 2003-05. At the December summit of the UN General Assembly, the WSIS vision and mandate of the IGF are to be discussed. The Draft Outcome Document, released on 4 November 2015, is towards an outcome document for the summit. Comments were sought on the Draft Outcome Document. Our comments are below.

The Draft Outcome Document of the UN General Assembly’s Overall Review of the Implementation of WSIS Outcomes (“the current Draft”) stands considerably altered from the Zero Draft. With references to development-related challenges, the Zero Draft covered areas of growth and challenges of the WSIS. It noted the persisting digital divide, the importance of innovation and investment, and of conducive legal and regulatory environments, and the inadequacy of financial mechanisms. Issues crucial to Internet governance such as net neutrality, privacy and the mandate of the IGF found mention in the Zero Draft.
The current Draft retains these, and adds to them. Some previously-omitted issues such as surveillance, the centrality of human rights and the intricate relationship of ICTs to the Sustainable Development Goals, now stand incorporated in the current Draft. This is most commendable. However, the current Draft still lacks teeth with regard to some of these issues, and fails to address several others.
In our comments to the Zero Draft, CIS had called for these issues to be addressed. We reiterate our call in the following paragraphs.

(1) ICT for Development

In the current Draft, paragraphs 14-36 deal with ICTs for development. While the draft contains rubrics like ‘Bridging the digital divide’, ‘Enabling environment’, and ‘Financial mechanisms’, the following issues are unaddressed:
Equitable development for all;
Accessibility to ICTs for persons with disabilities;
Access to knowledge and open data.

Equitable development

In the Geneva Declaration of Principles (2003), two goals are set forth as the Declaration’s “ambitious goal”: (a) the bridging of the digital divide; and (b) equitable development for all (¶ 17). The current Draft speaks in detail about the bridging of the digital divide, but the goal of equitable development is conspicuously absent. At WSIS+10, when the WSIS vision evolves to the creation of inclusive ‘knowledge societies’, equitable development should be both a key principle and a goal to stand by.
Indeed, inequitable development underscores the persistence of the digital divide. The current Draft itself refers to several instances of inequitable development; for ex., the uneven production capabilities and deployment of ICT infrastructure and technology in developing countries, landlocked countries, small island developing states, countries under occupation or suffering natural disasters, and other vulnerable states; lack of adequate financial mechanisms in vulnerable parts of the world; variably affordable (or in many cases, unaffordable) spread of ICT devices, technology and connectivity, etc.
What underscores these challenges is the inequitable and uneven spread of ICTs across states and communities, including in their production, capacity-building, technology transfers, gender-concentrated adoption of technology, and inclusiveness.
As such, it is essential that the WSIS+10 Draft Outcome Document reaffirm our commitment to equitable development for all peoples, communities and states.
We suggest the following inclusion to paragraph 5 of the current Draft:

“5. We reaffirm our common desire and commitment to the WSIS vision to build an equitable, people-centred, inclusive, and development-oriented Information Society…”

Accessibility for persons with disabilities

10. Paragraph 13 of the Geneva Declaration of Principles (2003) pledges to “pay particular attention to the special needs of marginalized and vulnerable groups of society” in the forging of an Information Society. Particularly, ¶ 13 recognises the special needs of older persons and persons with disabilities.

11. Moreover, ¶ 31 of the Geneva Declaration of Principles calls for the special needs of persons with disabilities, and also of disadvantaged and vulnerable groups, to be taken into account while promoting the use of ICTs for capacity-building. Accessibility for persons with disabilities is thus core to bridging the digital divide – as important as bridging the gender divide in access to ICTs.

12. Not only this, but the WSIS+10 Statement on the Implementation of WSIS Outcomes (June 2014) also reaffirms the commitment to “provide equitable access to information and knowledge for all… including… people with disabilities”, recognizing that it is “crucial to increase the participation of vulnerable people in the building process of Information Society…” (¶8).

13. In our previous submission, CIS had suggested language drawing attention to this. Now, the current Draft only acknowledges that “particular attention should be paid to the specific ICT challenges facing… persons with disabilities…” (paragraph 11). It acknowledges also that now, accessibility for persons with disabilities constitutes one of the core elements of quality (paragraph 22). However, there is a glaring omission of a call to action, or a reaffirmation of our commitment to bridging the divide experienced by persons with disabilities.

14. We suggest, therefore, the addition of the following language the addition of paragraph 24A to the current Draft. Sections of this suggestion are drawn from ¶8, WSIS+10 Statement on the Implementation of WSIS Outcomes.

"24A. Recalling the UN Convention on the rights of people with disabilities, the Geneva principles paragraph 11, 13, 14 and 15, Tunis Commitment paras 20, 22 and 24, and reaffirming the commitment to providing equitable access to information and knowledge for all, building ICT capacity for all and confidence in the use of ICTs by all, including youth, older persons, women, indigenous and nomadic peoples, people with disabilities, the unemployed, the poor, migrants, refugees and internally displaced people and remote and rural communities, it is crucial to increase the participation of vulnerable people in the building process of information Society and to make their voice heard by stakeholders and policy-makers at different levels. It can allow the most fragile groups of citizens worldwide to become an integrated part of their economies and also raise awareness of the target actors on the existing ICTs solution (such as tolls as e- participation, e-government, e-learning applications, etc.) designed to make their everyday life better. We recognise need for continued extension of access for people with disabilities and vulnerable people to ICTs, especially in developing countries and among marginalized communities, and reaffirm our commitment to promoting and ensuring accessibility for persons with disabilities. In particular, we call upon all stakeholders to honour and meet the targets set out in Target 2.5.B of the Connect 2020 Agenda that enabling environments ensuring accessible telecommunication/ICT for persons with disabilities should be established in all countries by 2020.”

Access to knowledge and open data

15. The Geneva Declaration of Principles dedicates a section to access to information and knowledge (B.3). It notes, in ¶26, that a “rich public domain” is essential to the growth of Information Society. It urges that public institutions be strengthened to ensure free and equitable access to information (¶26), and also that assistive technologies and universal design can remove barriers to access to information and knowledge (¶25). Particularly, the Geneva Declaration advocates the use of free and open source software, in addition to proprietary software, to meet these ends (¶27).

16. It was also recognized in the WSIS+10 Statement on the Implementation of WSIS Outcomes (‘Challenges-during implementation of Action Lines and new challenges that have emerged’) that there is a need to promote access to all information and knowledge, and to encourage open access to publications and information (C, ¶¶9 and 12).

17. In our previous submission, CIS had highlighted the importance of open access to knowledge thus: “…the implications of open access to data and knowledge (including open government data), and responsible collection and dissemination of data are much larger in light of the importance of ICTs in today’s world. As Para 7 of the Zero Draft indicates, ICTs are now becoming an indicator of development itself, as well as being a key facilitator for achieving other developmental goals. As Para 56 of the Zero Draft recognizes, in order to measure the impact of ICTs on the ground – undoubtedly within the mandate of WSIS – it is necessary that there be an enabling environment to collect and analyse reliable data. Efforts towards the same have already been undertaken by the United Nations in the form of ‘Data Revolution for Sustainable Development’. In this light, the Zero Draft rightly calls for enhancement of regional, national and local capacity to collect and conduct analyses of development and ICT statistics (Para 56). Achieving the central goals of the WSIS process requires that such data is collected and disseminated under open standards and open licenses, leading to creation of global open data on the ICT indicators concerned.”

18. This crucial element is missing from the current Draft of the WSIS+10 Outcome Document. Of course, the current Draft notes the importance of access to information and free flow of data. But it stops short of endorsing and advocating the importance of access to knowledge and free and open source software, which are essential to fostering competition and innovation, diversity of consumer/ user choice and ensuring universal access.

19. We suggest the following addition – of paragraph 23A to the current Draft:

"23A. We recognize the need to promote access for all to information and knowledge, open data, and open, affordable, and reliable technologies and services, while respecting individual privacy, and to encourage open access to publications and information, including scientific information and in the research sector, and particularly in developing and least developed countries.”

(2) Human Rights in Information Society

20. The current Draft recognizes that human rights have been central to the WSIS vision, and reaffirms that rights offline must be protected online as well. However, the current Draft omits to recognise the role played by corporations and intermediaries in facilitating access to and use of the Internet.

21. In our previous submission, CIS had noted that “the Internet is led largely by the private sector in the development and distribution of devices, protocols and content-platforms, corporations play a major role in facilitating – and sometimes, in restricting – human rights online”.

22. We reiterate our suggestion for the inclusion of paragraph 43A to the current Draft:

"43A. We recognize the critical role played by corporations and the private sector in facilitating human rights online. We affirm, in this regard, the responsibilities of the private sector set out in the Report of the Special Representative of the Secretary General on the issue of human rights and transnational corporations and other business enterprises, A/HRC/17/31 (21 March 2011), and encourage policies and commitments towards respect and remedies for human rights.”

(3) Internet Governance

The support for multilateral governance of the Internet

23. While the section on Internet governance is not considerably altered from the zero draft, there is a large substantive change in the current Draft. The current Draft states that the governance of the Internet should be “multilateral, transparent and democratic, with full involvement of all stakeholders” (¶50). Previously, the zero draft recognized the “the general agreement that the governance of the Internet should be open, inclusive, and transparent”.

24. A return to purely ‘multilateral’ Internet governance would be regressive. Governments are, without doubt, crucial in Internet governance. As scholarship and experience have both shown, governments have played a substantial role in shaping the Internet as it is today: whether this concerns the availability of content, spread of infrastructure, licensing and regulation, etc. However, these were and continue to remain contentious spaces.

25. As such, it is essential to recognize that a plurality of governance models serve the Internet, in which the private sector, civil society, the technical community and academia play important roles. We recommend returning to the language of the zero draft in ¶32: “open, inclusive and transparent governance of the Internet”.

Governance of Critical Internet Resources

26. It is curious that the section on Internet governance in both the zero and the current Draft makes no reference to ICANN, and in particular, to the ongoing transition of IANA stewardship and the discussions surrounding the accountability of ICANN and the IANA operator. The stewardship of critical Internet resources, such as the root, is crucial to the evolution and functioning of the Internet. Today, ICANN and a few other institutions have a monopoly over the management and policy-formulation of several critical Internet resources.

27. While the WSIS in 2003-05 considered this a troubling issue, this focus seems to have shifted entirely. Open, inclusive, transparent and global Internet are misnomer-principles when ICANN – and in effect, the United States – continues to have monopoly over critical Internet resources. The allocation and administration of these resources should be decentralized and distributed, and should not be within the disproportionate control of any one jurisdiction.

28. Therefore, we reiterate our suggestion to add paragraph 53A after Para 53:

"53A. We affirm that the allocation, administration and policy involving critical Internet resources must be inclusive and decentralized, and call upon all stakeholders and in particular, states and organizations responsible for essential tasks associated with the Internet, to take immediate measures to create an environment that facilitates this development.”

Inclusiveness and Diversity in Internet Governance

29. The current Draft, in ¶52, recognizes that there is a need to “promote greater participation and engagement in Internet governance of all stakeholders…”, and calls for “stable, transparent and voluntary funding mechanisms to this end.” This is most commendable.

30. The issue of inclusiveness and diversity in Internet governance is crucial: today, Internet governance organisations and platforms suffer from a lack of inclusiveness and diversity, extending across representation, participation and operations of these organisations. As CIS submitted previously, the mention of inclusiveness and diversity becomes tokenism or formal (but not operational) principle in many cases.

31. As we submitted before, the developing world is pitifully represented in standards organisations and in ICANN, and policy discussions in organisations like ISOC occur largely in cities like Geneva and New York. For ex., 307 out of 672 registries listed in ICANN’s registry directory are based in the United States, while 624 of the 1010 ICANN-accredited registrars are US-based.

32. Not only this, but 80% of the responses received by ICANN during the ICG’s call for proposals were male. A truly global and open, inclusive and transparent governance of the Internet must not be so skewed. Representation must include not only those from developing countries, but must also extend across gender and communities.

33. We propose, therefore, the addition of a paragraph 51A after Para 51:

"51A. We draw attention to the challenges surrounding diversity and inclusiveness in organisations involved in Internet governance, including in their representation, participation and operations. We note with concern that the representation of developing countries, of women, persons with disabilities and other vulnerable groups, is far from equitable and adequate. We call upon organisations involved in Internet governance to take immediate measures to ensure diversity and inclusiveness in a substantive manner.”

Prepared by Geetha Hariharan, with inputs from Sunil Abraham and Japreet Grewal. All comments submitted towards the Draft Outcome Document may be found at this link.

For more details visit https://cis-india.org/internet-governance/blog/comments-on-the-draft-outcome-document-of-the-un-general-assembly2019s-overall-review-of-the-implementation-of-wsis-outcomes-wsis-10

Comments on the Draft National Policy on Software Products

Anubha Sinha, Rohini Lakshané, and Udbhav Tiwari — 2016-12-12T14:45:11Z

The Centre for Internet & Society submitted public comments to the Department of Electronics & Information Technology (DeitY), Ministry of Information & Communications Technology, Govt. of India on the National Policy of Software Products on December 9, 2016.

I. Preliminary

1. This submission presents comments by the Centre for Internet and Society, India (“CIS”) on the Draft National Policy on Software Products [1] (“draft policy”), released by the Ministry of Electronics & Information Technology (“MeitY ”).

2. CIS commends MeitY on its initiative to present a draft policy, and is thankful for the opportunity to put forth its views in this public consultation period.

3. This submission is divided into three main parts. The first part, ‘Preliminary’, introduces the document; the second part, ‘About CIS’, is an overview of the organization; and, the third part contains the comments by CIS on the Draft National Policy on Software Products.

II. About CIS

4. CIS is a non-profit organisation [2] that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with diverse abilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, open access, open educational resources, and open video), internet governance, telecommunication reform, freedom of speech and expression, intermediary liability, digital privacy, and cyber security.

5. CIS values the fundamental principles of justice, equality, freedom and economic development. This submission is consistent with CIS' commitment to these values, the safeguarding of general public interest and the protection of India's national interest at the international level. Accordingly, the comments in this submission aim to further these principles.

III. Comments on the Draft National Policy on Software Products

General Comments

6. CIS commends MeitY on its initiative to develop a consolidated National Policy on Software Products. We believe that there are certain salient points in the draft policy that deserve particular appreciation for being in the interest of all stakeholders, especially the public. An indicative list of such points include:

A focus on aiding digital inclusion via software, especially in the fields of finance, education and healthcare.
The recognition of the need for openness and application of open data principles in the private and public sector. Identifying the need for diversification of the information technology sector into regions outside the developed cities in India.
Identifying the need for innovation and original research in emerging fields such as Internet of Things and Big Data.

7. We observe that the draft policy weighs in the favour of creating a thriving digital economy, which indeed is a commendable objective per se. However, there are certain aspects which remain to be addressed by the draft policy, to ensure that the growth of our domestic software industry truly achieves the vision set out in Digital India for better delivery of government services and maximisation of the public interest.

8. We submit that the proposed policy should include certain additional guiding principles to direct creation of software and its end-utilisation. These principles would ensure responsible, inclusive, judicious and secure software product life cycle by all the relevant stakeholders, including the industry, the government and especially the public. An indicative list of such principles that we believe should be explicitly included in the policy are:

Ensuring that internationally accepted principles of privacy are followed in software development and utilisation, including public awareness.
Requiring basic yet sufficient standards of information security to ensure protection of user data at all stages of the software product life cycle.
Enforcing lingual diversity in software to allow for India’s diverse population to operate indigenous software in an inclusive manner.
Mandating minimum standards on accessibility in software creation, procurement and implementation to ensure sustainable use by the differently-abled.
Focusing on transparency & accountability in software procurement for all public funded projects.
Implementing the utilisation of Free and Open Source Software (“FOSS”) in the execution of public funded projects as per the mandate of the Policy on Adoption of Open Source Software for Government of India; thereby incentivising the creation of FOSS for use in both private and public sector.
For software to be truly inclusive of the goals of Digital India, it is essential that to provide supports to Indic languages and scripts without yielding an inferior experience or results for the end user in non-English interfaces. Software already deployed should be translated and localised.

9. The inclusion of these principles in substantive clauses of the policy will go a long way in ensuring the sustainable and transparent growth of domestic software product ecosystem.

Specific Comments

10. Development of a robust Electronic Payment Infrastructure

10.1. CIS observes that clauses 5.4 and 6.7 of the draft policy aim to establish a seamless electronic payment infrastructure. We submit that an electronic payment infrastructure should be designed with strong standards of information security, privacy and inclusivity (both accessibility and lingual).

10.2. We recommend that the policy mandate minimum standards of information security, privacy and inclusivity in all payment systems across private and public sectors. The policy should, therefore, ideally specify the respective standards for these categories, for instance ISO 27001 and National Policy on Universal Electronics Accessibility [3], alongside other industry standards for Electronic Payment Infrastructure.

11. Government Procurement

11.1. CIS observes that clause 6.1 of the draft policy seeks to develop a framework for inclusion of Indian software in government procurement. It is commendable that the draft policy identifies the need for a better framework. CIS notes that the existing procurement procedure allows for usage of Indian software. In fact, the Government e-Marketplace(eGM) already has begun to incorporate some of these principles in general procurement.

11.2. Indeed, the presence of a transparent and accountable government procurement, which leverages technology and the internet, is key to ensuring a sustainable and fair market. CIS recommends that the policy refer to these guiding principles to enable the development of a viable cache of Indian software products by creating more avenues, including government procurement.

12. Incentives for Digital India oriented software

12.1. CIS observes that clause 6.3 of the draft policy incentivises the creation of software addressing the action pillars of the commendable Digital India programme.

12.2. For development of superior quality software which will ensure excellent success of the Digital India programme, CIS recommends that the incentives should be provided contingent to the incorporation of certain minimum standards of software development. Such products and services should, inter alia, adhere to the stipulations under National Policy on Universal Electronics Accessibility, the Guidelines for Indian Government Websites, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, etc. In the process, the software should be subjected to reviews by a neutral entity to gauge the compliance with the abovementioned minimum standards.

13. Increasing adoption of Open APIs and Open Data

13.1. CIS observes that clause 6.6 of the draft policy promotes the use of open APIs and open data in development of e-government services.

13.2. We strongly recommend that open APIs and open data principles be adopted by software used in all government organizations, and non-commercial software . Open Data and Open APIs can serve a vital role in ensuring transparent, accountable and efficient governance, which can be leveraged in a major way within the policy by the public and civil society.

14. Creation of Enabling Environment for Innovation, R&D, and IP Creation and Protection

14.1. CIS observes that clause 8.1 of the draft policy seeks to create an enabling environment for innovation, R&D, and IP creation and protection.

14.2. CIS submits that the existing TRIPS-compliant Indian intellectual property law regime is adequately designed to incentivise creativity and innovation in the area of software development. The Indian Patents Act, 1970 read with the Guidelines for Examination of Computer Related Inventions, 2016 do not permit the patenting of computer programmes per se. Several Indian software developers, notably small and medium sized development companies have made evidence-based submissions to the government previously on the negative impact of software patenting on software innovation [4].

14.3. CIS recommends that the proposed policy re-affirm the adequacy of the Indian intellectual property regime to protect software development, in compliance with the TRIPS Agreement.

IV. Conclusion

15. CIS commends the MeitY on the development of the draft policy. We strongly urge MeitY to address the issues highlighted above, especially emphasising the incorporation of essential principles such as information security, privacy, accessibility, etc. Adoption of such measures will ensure a fair balance between commercial growth of domestic software industry and the maximisation of public interest.

[1]. National Policy on Software Products (2016, Draft internal v1. 15) available at http://meity.gov.in/sites/upload_files/dit/files/National%20Policy%20on%20Software%20Products.pdf

[2]. See The Centre for Internet and Society, available at http://cis- india.org for details of the organization,and our work.

[3]. See http://meity.gov.in/sites/upload_files/dit/files/Accessible-format-National%20Policy%20on%20Universal%20Electronics.pdf

[4]. See http://economictimes.indiatimes.com/articleshow/52159304.cms?utm_source=contentofinterest&utm_me dium=text&utm_campaign=cppst

For more details visit https://cis-india.org/internet-governance/blog/comments-on-draft-national-policy-on-software-products

Comments on the Draft National Policy on Official Statistics

Gurshabad Grover and Sandeep Kumar — 2018-06-07T02:54:18Z

This submission presents comments by the Centre for Internet & Society, India (“CIS”) on the Draft National Policy on Official Statistics which was released to the public by the Ministry of Statistics and Programme Implementation on 17th May 2018 for comments and views.

Edited by Swaraj Barooah. Download a PDF of the submission here

Preliminary

CIS appreciates the Government’s efforts in realising the importance of the need for high quality statistical information enshrined in the Fundamental Principles of Official Statistics as adopted by the UN General Assembly in January 2014. CIS is grateful for the opportunity to put forth its views on the draft policy. This submission was made on 31st May, 2018.

First, this submission highlights some general defects in the draft policy: there is lack of principles guiding data dissemination policies; there are virtually no positive mandates set for Government bodies for secure storage and transmission of data; and while privacy is mentioned as a concern, it has been overlooked in designing the principles of the implementation of surveys. Then, this submission puts forward specific comments suggesting improvements to various sections in the draft policy.

CIS would also like to point out the short timeline between the publication of the draft policy (18th May, 2018), and the deadline set for the stakeholders to submit their comments (31st May, 2018). Considering that the policy has widespread implications for all Ministries, citizens, and State legislation rights (proposed changes include a Constitutional Amendment), it is necessary that such call-for-comments are publicised widely, and enough time is given to the public so that the Government can receive well-researched comments.

General Comments

Data dissemination

For data dissemination, the draft policy does not stress upon a general principle or set of principles, and often disregards principles specified in the Fundamental Principles of Official Statistics, which are the very principles the Government intends to draw its policies on official statistics from. Rather it relies on context-specific provisions that fail to summarise and articulate a general philosophy for the dissemination of official statistics, and fails to practically embody some stated goals. The first principle on Official Statistics, as realised by the United Nations General Assembly, clearly states that: “[...] official statistics that meet the test of practical utility are to be compiled and made available on an impartial basis by official statistical agencies to honour citizens’ entitlement to public information.”

Let us compare this with Section 5.1.7 (9) of the draft policy, which refers to policies regarding core statistics: it mentions a data “warehouse” to be maintained by the NSO which should be accessible to private and public bodies. While this does point towards an open data policy, such a vision has not been articulated in any part thereof.

The draft policy, at the outset, should have general guiding principles of publishing data openly and freely (once it meets the utility test, and it has been ensured that individual privacy will not be violated by the publishing of such statistics). This should serve well to inform further regulations and related policies governing the use and publishing of statistics, like the Statistical Disclosure Control Report.

A general commitment to a well-articulated policy on data dissemination will ensure easy-to-follow principles for the various Ministries that will refer to the document. The additional principles that come with open data principles should also be described by the policy document: a commitment to publishing data in a machine-readable format, making it available in multiple data formats (.txt, .csv, etc.), and including its metadata.

Data storage and usage

In the absence of a regime for data protection, it is absolutely necessary that a national policy on statistics provide positive mandates for the encryption of all digitally-stored personal and sensitive information collected through surveys. Even though the current draft of the policy mentions the need to protect confidential information, it sets no mandatory requirements on the Government to ensure the security of such information, especially on digital platforms.

Additionally, all transmission of potentially sensitive information should be done with the digital signatures of the employee/Department/Ministry authorising said transmission. This will ensure the integrity and authenticity of the information, and provide with an auditable trail of the information flowing between entities in the various bodies.

Data privacy

It is appreciable that Section 5.7.9 of the draft policy notes, “[a]ll statistical surveys represent a degree of privacy invasion, which is justified by the need for an alternative public good, namely information.” However, all statistical surveys may not be proportionate in their invasiveness, even if they might serve a legitimate public goal in the future.

The draft policy does not address how privacy concerns can be taken into account while designing the survey itself. A necessary outcome of the realisation of the possible privacy violations that may arise due to surveys is that all data collection be “minimally intrusive”, the data be securely stored (see previous comment section, ‘Data storage and usage’), and the surveyed users have control over the data even after they have parted with their information.

Since the policy deals extensively with the implementation of surveys, the following should details should be clearly laid out in the policy:

The extent to which an individual has control over the data they have provided to the surveying agency.
The means of redressal available to an individual who feels that his/her privacy has been violated through the publication of certain statistical information

Specific Comments

Section 5.1: Dichotomising official statistics as core statistics and other official statistics

Comments

The reasons for dichotomising official statistics has not been appropriately substantiated with evidence, considering the wide implications of policy proposals that arise from the definition of “core statistics.”

Firstly, the descriptions of what constitutes “core statistics” casts too wide a net by only having a single vague qualitative criterion, i.e. “national importance.” All the other characteristics of the “core statistics” are either recommendations or requirements as to how the data will be handled and thus, pose no filter to what can constitute “core statistics.” The wide net is apparent in the fact that even the initially-proposed list of “core statistics”, given in Annex-II of the policy, has 120 categories of statistics.

Secondly, the policy does not provide reasons for why the characteristics of “core statistics”, highlighted in Section 5.1.5, should not apply to all official statistics at the various levels of Government. Therefore, the utility of the proposed dichotomy has also not been appropriately substantiated with illustrative examples of how “core statistics” should be considered qualitatively different from all official statistics.

This definition may lead to widespread disagreement between the States and the Centre, because Section 5.2 proposes that “core statistics” be added to the Union List of the Seventh Schedule of the Constitution. How the proposal may affect Centre-State responsibilities and relations pertaining to the collection and dissemination of statistics is elaborated in the next section.

Recommendations

The policy should not make a forced dichotomy between “core” and (ipso facto) non-core statistics. If a distinction is to be made for any reason(s) (such as for the purposes of delineating administrative roles) then such reason must be clearly defined, along with a clear explanation for why such a dichotomy would alleviate the described problem. The definitions should have tangible and unambiguous qualitative criteria.

Section 5.2: Constitutional amendment in respect of core statistics

Comments

The main proposal in the section is that the Seventh Schedule of the Constitution be amended to include “core statistics” in the Union List. This would give the Parliament the legislative competence to regulate the collection, storage, publication and sharing of such statistics, and the Central Government the power to enforce such legislation. Annex-II provides a tentative list of what would constitute “core statistics”; as is apparent, this list is wide-ranging and consists over 120 items which span the gamut of administrative responsibilities.

The list includes items such as “Landholdings Number, area, tenancy, land utilisation [...]” (S. No. 21), and “Statistics on land records” (S. No. 111) while most responsibilities of land regulation currently lie with the States. Similarly, items in Annex-II venture into statistics related to petroleum, water, agriculture, electricity, and industry; some of which are in the Concurrent or State List.

Statistics are metadata. There is no reason for why the administration of a particular subject lie with the State, and the regulation of data about such subject should lie with solely with the Central Government. It is important to recognise that adding the vaguely defined “core statistics” to the Union List, while enabling the Central Government to execute and plan such statistical exercises, will also prevent the States from enacting any legislation that regulates the management of statistics regarding its own administrative responsibilities.

The regulation of State Government records in general has been a contentious issue, and its place in our federal structure has been debated several times in the Parliament: the enactment of Public Records Act, 1993; the Right to Information Act, 2005; and the Collection of Statistics Act, 2008 are predicated on an assumption of such competence lying with the Parliament. However, it is equally important to recognise the role States have played in advancing transparency of Government records. For example, State-level Acts analogous to the Right to Information Act existed in Tamil Nadu and Karnataka before the Central Government enactment.

Recommendations

We strongly recommend that “statistics” be included in the Concurrent List, so that States are free to enact progressive legislation which advances transparency and accountability, and is not in derogation of Parliamentary legislation.

The Ministry should view this statistical policy document as a venue to set the minimum standards for the collection, handling and publication of statistics regarding its various functions. If the item is added to the Concurrent List, the States, through local legislation, will only have the power to improve on the Central standards since in a case of conflict, State-levels laws will be superseded by Parliamentary ones.

Section 5.3: Mechanism for regulating core statistics including auditing

Comments

The draft policy in Section 5.3.2 says, “[...] The Committee will be assisted by a Search Committee headed by the Vice-Chairperson of the NITI Aayog, in which a few technical experts could be included as Members.” The non-commital nature of the word ‘could’ in this statement detracts from the importance of having technical experts on this committee, by making their inclusion optional. The policy also does not specify who has the power to include technical experts as Members in the Search Committee. The statement should include either a minimum number of a specific number or members, and not use the non-committal word “could”

The National Statistical Development Council, as mentioned in 5.3.9, is supposed to “handle Centre-State relations in the areas of official statistics, the Council should be represented by Chief Ministers of six States to be nominated by the Centre” (Section 5.3.10). The draft does not elaborate on the rationale behind including just six states in the Council. It does not recommend any mechanism on the basis of which Centre will nominate states in the council.

Recommendations

The policy should recommend a minimum number of technical experts who must be included in the search committee, along with a clear process for how such members are to be appointed.

Additionally, the policy appropriately recognises the great diversity in India and the unique challenges faced by each State. Thus, each State has its unique requirements. Since in Section 5.3.11, the policy recommends that council meet at a low frequency of at least once in a year, all States should be represented in the Council.

Section 5.4: Official Machinery to implement directions on core statistics

Comments

The functions of Statistics Wing in the MOSPI, laid out in Section 5.4.7, include advisory functions which overlap with functions of National Statistical Commission (NSC) mentioned in Section 5.3.5. Some regulatory functions of Statistics Wing, like “conducting quality checks and auditing of statistical surveys/data sets”, overlap with the regulatory functions of NSC mentioned in Section 5.3.7.

In section 5.3.1, the draft policy explicitly mentions that “what is feasible and desirable is that production of official statistics should continue with the Government, whereas the related regulatory and advisory functions could be kept outside the Government”. But Statistics Wing is a part of the government and it also has regulatory and advisory functions. It will adversely affect the power of NSC as an autonomous body.

There are inconsistencies in the draft-policy regarding the importance and need of a decentralized statistical system. In section 3 [Objectives], it has been emphasized that the Indian Statistical System shall function within decentralized structure of the system. But, in section 5.4.15, the draft says that decentralized statistical system poses a variety of problems, and advocates for a unified statistical system. Again, in section 5.15, draft emphasizes the development of sub-national statistical systems. These views are inconsistent and create confusion regarding the nature of statistical system that policy wants to pursue.

Recommendations

The functions of the NSC should be kept in its exclusive domain. Any such overlapping functions should be allocated to one agency taking into consideration the Fundamental Principles on Official Statistics.

The inconsistencies regarding the decentralisation philosophy of the statistical system should be addressed.

Section 5.5: Identifying statistical products required through committees

Comments

While Section 5.5.2 recognises data confidentiality as a goal for statistical coordination, it does not take into account the violation of privacy that might occur due to the sharing of data. For example, a certain individual might agree to share personal information with a particular Ministry, but have apprehensions about it being shared with other Ministries or private parties.

Recommendations

We recommend that point 4 in Section 5.5.2 be read as, “enabling sharing of data without compromising the privacy of individuals and the confidentiality/security of data.”The value of of the individual privacy stems from both the recent Supreme Court judgment that affirmed privacy as a Fundamental Right, and also Principle 6 of the of the Fundamental Principles of Official Statistics. Realising privacy as a goal in this section will add a realm of individual control that is already articulated in Section 5.7.9.

Annex-VII: Guidelines on Outsourcing statistical activities

Comments

Section 6 defines “sensitive information” in an all-inclusive manner and does not leave space for further inclusion of any information that may be interpreted as sensitive. For example, biometric data has not been listed as “sensitive information”.

Section 9.1, draft says, “[t]he identity of the Government agency and the Contractor may be made available to informants at the time of collection of data”. It is imperative that informants have the right to verify the identity of the Government agency and the Contractor before parting with their personal information.

Recommendations

The definition of “sensitive information” should be broad-based with scope for further inclusion of any kind of data that may be deemed “sensitive.”

Section 9.1 must mandate that the identity of the Government agency and the Contractor be made available to informants at the time of collection of data.

Section 9.6 can be redrafted to state that each informant must be informed of the manner in which the informant could access the data collected from the informant in a statistical project, as also of the measures taken to deny access on that information to others, except in the cases specified by the policy.

Section 10.2 can be improved to state that if information exists in a physical form that makes the removal of the identity of informants impracticable (e.g. on paper), the information should be recorded in another medium and the original records must be destroyed.

For more details visit https://cis-india.org/internet-governance/blog/comments-on-the-draft-national-policy-on-official-statistics

Comments on the draft National Data Sharing and Accessibility Policy

pranesh — 2011-08-24T06:32:55Z

A draft of the 'National Data Sharing and Accessibility Policy', which some hope will be the open data policy of India, was made available for public comments in early May. This is what the Centre for Internet and Society submitted.

These are the comments that we at the Centre for Internet and Society submitted to the National Spatial Data Infrastructure on the draft National Data Sharing and Accessibility Policy.

Comments on the National Data Sharing and Accessibility Policy by the Centre for Internet and Society

We would like to begin by noting our appreciation for the forward-thinking nature of the government that is displayed by its pursuit of a policy on sharing of governmental data and enabling its use by citizens. We believe such a policy is a necessity in all administratively and technologically mature democracies. In particular, we applaud the efforts to make this applicable through a negative list of data that shall not be shared rather than a positive list of data that shall be shared, hence making sharing the default position. However, we believe that there are many ways in which this policy can be made even better than it already is.

1. Name

We believe that nomenclature of the policy must accurately reflect both the content of the policy as well as prevailing usage of terms. Given that 'accessibility' is generally used to mean accessibility for persons with disabilities, it is advisable to change the name of the policy.

Recommendation:

A. We would recommend calling this the "National Open Data Policy" to reflect the nomenclature already established for similar policies in other nations like the UK. In the alternative, it could be called a "National Public Sector Information Reuse Policy". If neither of those are acceptable, then it could be re-titled the "National Data Sharing and Access Policy".

2. Scope and Enforceability

It is unclear from the policy what all departments it covers, and whether it is enforceable.

Recommendation:

A. This policy should cover the same scope as the Right to Information (RTI) Act: all 'public authorities' as defined under the RTI Act should be covered by this policy.

B. Its enforceability should be made clear by including provisions on consequences of non-compliance.

3. Categorization

The rationale for the three-fold categorization is unclear. In particular, it is unclear why the category of 'registered access' exists, and on what basis the categorization into 'open access' and 'registered access' is to be done. If the purpose of registration is to track usage, there are many better ways of doing so without requiring registration.

Recommendation:

A. Having three categories of:

Open data
Partially restricted data
Restricted data

B. Data that is classified as non-shareable (as per a reading of s.8 and s.9 of RTI Act as informed by the decisions of the Central Information Commission) should be classified as ‘restricted’.

C. The rationale for classifying data as 'open' or 'partially restricted' should be how the data collection body is funded. If it depends primarily on public funds, then the data it outputs should necessarily be made fully open. If it is funded primarily through private fees, then the data may be classified as 'partially restricted'. 'Partially restricted' data may be restricted for non-commercial usage, with registration and/or a licence being required for commercial usage.

4. Licence

No licence has been prescribed in the policy for the data. Despite India not allowing for database rights, it still allows for copyright over original literary works, which includes original databases. All governmental works are copyrighted by default in India, just as they are in the UK. To ensure that this policy goes beyond merely providing access to data to ensure that people are able to use that data, it must provide for a conducive copyright licence.

Recommendation:

A. The licence that has been created by the UK government (another country in which all governmental works are copyrighted by default) may be referred to: http://www.nationalarchives.gov.uk/doc/open-government-licence/

B. However, the UK needed to draft its own licence because the concept of database rights are recognized in the EU, which is not an issue here in India. Thus, it would be preferable to use the Open Data Commons - Attribution licence:

http://www.opendatacommons.org/licenses/by/

The UK licence is compatible with both the above-mentioned licence as well as with the Creative Commons - Attribution licence, and includes many aspects that are common with Indian law, e.g., bits on usage of governmental emblems, etc.

5. Integrity of the data

Currently, there is no way of ensuring that the data that is put out by the data provider is indeed the data that has been downloaded by a citizen.

Recommendation:

It is imperative to require data providers to provide integrity checks (via an MD5 hash of the data files, for instance) to ensure that technological corruption of the data can be detected.

6. Authenticity of the data

Currently, there is no way of ensuring that the data that is put out by the data provider indeed comes from the data provider.

Recommendation:

It is preferable to require data providers to authenticate the data by using a digital signature.

7. Archival and versioning

The policy is silent on how long data must be made available.

Recommendation:

There must be a system of archival that is prescribed to enable citizens to access older data. Further, a versioning and nomenclature system is required alongside the metadata to ensure that citizens know the period that the data pertains to, and have access to the latest data by default.

8. Open standards

While the document does mention standards-compliance, it is preferable to require open standards to the greatest extent possible, and require that the data that is put out be compliant with the Interoperability Framework for e-Governance (IFEG) that the government is currently in the process of drafting and finalizing.

Recommendation:

A. The policy should reference the National Open Standards Policy that was finalised by the Department of Information Technology in November 2010, as well as to the IFEG.

B. The data should be made available, insofar as possible, in structured documents with semantic markup, which allows for intelligent querying of the content of the document itself. Before settling upon a usage-specific semantic markup schema, well-established XML schemas should be examined for their suitability and used wherever appropriate. It must be ensured that the metadata are also in a standardized and documented format.

9. Citizen interaction

One of the most notable failings of other governments' data stores has been the fact that they don't have adequate interaction with the citizen projects that emerge from that data. For instance, it is sometimes seen that citizens may point out flaws in the data put out by the government. At other times, citizens may create very useful and interesting projects on the basis of the data made public by the government.

Recommendation:

A. The government's primary datastore (data.gov.in) should catalogue such citizen projects, including open and documented APIs that the have been made available for easy access to that data.

B. Additionally the primary datastore should act as a conduit for citizen's comments and corrections to the data provider. Data providers should be required to take efforts to keep the data up-to-date.

C. Multiple forms of access should preferably be provided to data, to allow non-technical users interactive use of the data through the Web.

10. Principles, including 'Protection of Intellectual Property'

It is unclear why ‘protection of intellectual property’ is one of the guiding principles of this policy. Only those ideals which are promoted by this policy should be designated as ‘principles’. This policy, insofar as we can see, has no relation whatsoever with protection of intellectual property. The government is not seeking to enforce copyright over the data through this policy. Indeed, it is seeking to encourage the use of public data. Indeed, the RTI Act makes it clear in s.9 that government copyright shall not act as a barrier to access to information.

Given that, it makes no sense to include ‘protection of intellectual property’ amongst the principles guiding this policy. Further, there are some other principles that may be removed without affecting the purpose or aim of this document: ‘legal conformity’ (this is a given since a policy wouldn’t wish to violate laws); ‘formal responsibility’ (‘accountability’ encapsulates this); ‘professionalism’ (‘accountability’ encapsulates this); ‘security’ (this policy isn’t about promoting security, though it needs to take into account security concerns).

Recommendation:

A. Remove ‘protection of intellectual property’, ‘legal conformity’, ‘formal responsibility’, ‘professionalism’, and ‘security’ from the list of principles in para 1.2.

For more details visit https://cis-india.org/openness/blog-old/draft-ndsap-comments

Comments on the Draft ICAR Open Access Policy

nehaa — 2013-05-28T06:44:45Z

The following comments were submitted to the Indian Council for Agricultural Research on May 23, 2013.

Introduction

The Centre for Internet and Society,[1] is is a not-for-profit research organization. Our substantive areas of work include openness (including openness of government data, open access to scholarly literature, open standards, free and open source software, open educational resources, and open video) access to knowledge and IPR reform, freedom of expression, privacy, accessibility for persons with disabilities, digital humanities and digital natives.[2]It is our belief that openness and collaboration are the agents of innovation and creativity, and the advent of the internet has radically redefined the meaning and practice of openness and collaboration. Pursuant to our vision, we have been actively involved in the area of Openness and the promotion of open access.[3]

Key research and highlights of our work in these areas are as under:

Comments on the Interoperability Framework for e-Governance (Phase 1), submitted to the Department of Information and Technology.[4]
A Status Report on Open Access to Scholarly Literature in India.[5]
A Survey Report on the Online Video Environment in India.[6]
A Report on Open Government Data in India.[7]
An Open Government Data Study.[8]
Publication of multiple blog posts and the conduction of various events including workshops and seminars around Openness and Open Access.[9]

We hope that our commitment to Open Access and Openness, substantiated with our work in these areas leads you to consider our comments to your Draft Open Access Policy favourably.

The Structure of the Report

This report will deal provide feedback on the structure of the policy, various clauses of the policy, what clauses may be omitted (if any) and other clauses that may be included. Additionally, possible challenges that might require to be addressed in the implementation of this policy have also been indicated.

Overview

It is felt that the ICAR Draft Policy on Open Access is fairly comprehensive, covering most areas associated with its implementation, detailed, embodies the principles of openness and open access, and is a step in the right direction towards achieving open access to scientific and scholarly literature, acting as an example for other communities to do the same.[10]

Structural Feedback

It is suggested that the policy be structured along the lines of the UNESCO Library Open Access Policy, with headings including Introduction, the Objectives/Mission Statement of the Policy, Applicability, Repository, Roles and Obligations of various participants, Intellectual Property Law Issues and Implementation.[11]

Feedback on Existing Clauses

The decision of the ICAR to implement an Open Access Policy is commendable, and an encouragement to other institutions to follow suit.

The adoption of OAI-MHP standard will ensure interoperability, given that it is seen as the cornerstone in open access to institutional research output, and failure to utilize this standard would reduce accessibility and therefore the impact of materials, since they are invisible to each other.

The provisions of the content to be made a part of the repository, and the implementation are comprehensive and detailed. Inter alia, measures involving encouragement to publish in journals that allow for open access through archiving, workshops for advocacy and capacity building, adoption of the CC-NC-SA license are appreciated.

Suggested Changes

It is suggested that the Policy include provisions on information to be made available in accessible formats. In pursuance of the same, it is particularly suggested that the ICAR adopt measures to publish literature that is made available through this Open Access mechanism in formats accessible for visually impaired/print disabled persons, to truly realise the underlying aims of Open Access.

It is suggested that in addition to class/lecture notes already included under the content, ‘course content’ developed for any class/seminar/lecture in any university/college/educational institution be made a separate category of material to be included for open access.

It is suggested that the following sentence in the proposed policy be further clarified: “Scientists are advised to mention the ICAR’s Open Access policy while signing the copyright agreements with the publishers”- A clarification is required regarding the application of this sentence and its applicability. Would the policy apply to both those cases where the scientists have copyright over their work, and where the institute has copyright, or to only one of these scenarios?

It is suggested that the ICAR participate in the development and promote the building of cross institutional services (cross repository services) to further the aims of Open Access,[12] and the same be reflected in the forthcoming policy.

It is suggested that the forthcoming policy include an explicit provision on long term digital preservation[13] of the collected information, including possible measures that the ICAR may adopt to this end.

It is suggested that the forthcoming policy include a specific provision that requires contributing scientists/researchers etc. to explicitly declare that they have the copyright for and have obtained the necessary permissions to post and contribute to the Open Access Project.

It is suggested that the ICAR take steps for aiding the development of Open Access Journals. In furtherance of the same, the ICAR could have links of the websites of these Journals on its own repository, such that the link to the articles on the websites of these Journals leads directly to the ICAR Repository. Such a move would incentivise authors to contribute, since their effort would be recognised, and researchers would have a persistent source to cite from an archive. This effort would also be in consonance with the broader aims of Open Access that the ICAR is keen to achieve through its proposed policy.

It is suggested that the policy also include measures to encourage persons not members of the ICAR to contribute to the Repository.

It is suggested that as regards the implementation aspects of the creation of this repository, the ICAR would also have to ensure the creation of digital document identifiers for all content to be contributed to and housed on the repository. Additionally, the policy ought to also lay down standards of training and development of the staff and authors to submit content to the repository, and to be able to efficiently utilize the same. It is also suggested that the policy encompass the development of a framework for feedback for users and feedback from users, where the former would provide current statistics and details about articles and contributions to users, and the latter would be a mechanism for users to comment on their experience in utilising the repository.

Concluding Observations

The Centre for Internet and Society deeply appreciates the effort undertaken by the ICAR to bring about Open Access in its area of work, which is definitely a welcome step in the right direction. CIS hopes that given its commitment to Open Access and strong tradition of work in this area, the ICAR would give due regard to the observations made out in this report.

[1]. Hereafter referred to as CIS.

[2]. See http://cis-india.org/about for more details.

[3]. See http://cis-india.org/openness for our work on Openness.

[4]. Available at http://cis-india.org/openness/blog/comments-ifeg-phase-1

[5]. Available at http://cis-india.org/openness/blog/open-access-to-scholarly-literature

[6]. Available at http://cis-india.org/openness/online-video-environment-in-india

[7]. Available at http://cis-india.org/openness/blog/ogd-draft-v2-call-for-comments

[8]. Available at http://cis-india.org/openness/blog/open-government-data-study

[9]. See http://cis-india.org/@@search?SearchableText=open+access for details of our posts and events on Open Access.

[10]. United Nations Educational, Scientific and Cultural Organization, Open Access Policy Concerning UNESCO Publications, available at http://www.unesco.org/new/fileadmin/MULTIMEDIA/HQ/ERI/pdf/oa_policy_en_2.pdf (last accessed 22 May, 2013).

[11]. Id.

[12]. Gerard van Westrienen and Clifford A. Lynch, Academic Institutional Repositories: Deployment Status in 13 Nations as of Mid 2005, available at http://dlib.org/dlib/september05/westrienen/09westrienen.html (last accessed 22 May, 2013).

[13]. Leslie Chan, Supporting and Enhancing Scholarship in the Digital Age: The Role of Open Access Institutional Repositories , Canadian Journal of Communication, Vol. 29 (3&4), 277, 282.

For more details visit https://cis-india.org/openness/blog-old/comments-on-draft-icar-open-access-policy

Comments on Technical Standards for Interoperability Framework for E-Governance in India (Phase II)

pranesh — 2012-02-29T09:44:07Z

The e-Governance Standards Division has called for public comments on the draft of the Technical Standards IFEG Phase II. We from the Centre for Internet and Society have given our comments.

The present document is — as the draft IFEG Phase I document was — an excellent step in the right direction, following very ably the policy guidelines laid down in the National Policy on Open Standards for e-Governance.

The Expert Committee and other contributors have made excellent choices as to the 29 standards that have been laid down in this phase of the IFEG. It is praiseworthy that the majority of these (20) are designated as mandatory, and only nine are designated as interim standards. Furthermore, the system has been quite transparent with the selection of standards, providing concise descriptions for each.

That said, the document could be improved by providing greater detail for those standards which are said to violate the National Open Standards Policy. In the current document, every interim standard is said to violate “clause 2”, rather than providing the more specific details (sub-clause, one-line explanation) about the violation.

It is unfortunate that yet again accessibility-related standards have been passed over in the presentation and archival domain.

As we have mentioned in earlier feedback, many other governmental interoperability frameworks are going beyond merely listing technical standards. Some governments, such as Germany and the EU, go beyond technical interoperability, and also have documents dealing with organizational, informational, and legal interoperability. These are equally important components of an interoperability framework. Other governments also also lay down best practice guides, and other aids to implementation, sometimes even including application recommendations. Further, there are many which lay out standards for the the semantic layer, business services layer, etc.

We at the Centre for Internet and Society are currently advising the government of Iraq on development of their e-Governance Interoperability Framework, and would be glad to extend any support that the Department of IT may require of us, including comments on all further phases.

Section-specific Comments

Section 5.2.8

It is unclear whether by IEEE 802.11-2007, the base version is being referred to or the amended version, since IEEE 802.11-2007 has been amended by IEEE 802.11n-2009 to include the IEEE 802.11n standard. As IEEE 802.11n has also become an established standard, it is suggested that section 5.2.28 make it clear that the amended standard is being referred to.

Section 5.2.13

It is recommended that IMAP v4rev1 (IETF RFC 3501, updated by RFCs 4466, 4469, 4551, 5032, 5182, 5738, 6186, supplemented by RFCs 2177, 4550) be used instead of POP3 (IETF RFC 1939). It is critical that governmental messages be preserved on government servers, and should not simply be downloaded and then deleted as is the default with POP3 implementations. IMAP allows for downloading and offline access to mails as well. Any deletion on the server from the client would be recorded in the server logs, hence allowing for transparency. Given this, and the more advanced features available in IMAP, it should be preferred to POP3. In other government interoperability frameworks where an e-mail access protocol is specified, including those of Germany, Malaysia, and Hong Kong, IMAP is provided as a standard and never is POP3 provided as the sole standard.

Section 5.2.15

SAML 2.0 is a standard for exchanging authentication and authorization data between security domains, and is not a ‘Wireless LAN Authentication’ standard. Indeed, section 5.2.8 (IEEE 802.11-2007) talks about ‘Wireless LAN Security’.

Section 5.2.23

WML v1.3, as noted, is a declining standard that is deprecated due to the recommendation by W3C of XHTML Basic v1.1. If it is at all included, it should be included not as “Mandatory – Watchlist”, but as “Additional Standard”, as it is a direct competitor to XHTML Basic v1.1.

For more details visit https://cis-india.org/openness/interoperability-framework-for-e-governance

Comments on proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020

Vipul Kharbanda, Rajat Misra, Arindrajit Basu and Aman Nair — 2021-07-27T14:45:07Z

The Consumer Protection (E-commerce) Rules, 2020 were first introduced in an attempt to ensure that consumers were granted adequate protections and to prevent the adoption of unfair trade practices by E-commerce entities. The amendments have proposed several rules which will protect the consumer with a restriction on misleading advertisements and appointment of grievance officers based in India. However, while on this path, the proposed rules have created hurdles in the operations of e-commerce, reducing the ease of business and increasing the costs of operations especially for smaller players; which could eventually pass on to the consumers.

In our submission to the Ministry of Consumer Affairs, we focussed our analysis on eight points: Definitions and Registration, Compliance, Data Protection and Surveillance, Flash Sales, Unfair Trade Practices, Jurisdictional Issues with Competition Law, Compliance with International Trade Law and Liabilities of Marketplace E-commerce Entities.

A snapshot of our recommendations and analysis is listed out below. To read our full submission, please click here.

Definitions and Registrations

The registration of entities with the DPIIT must be made as smooth as possible especially considering the wide definition of E-commerce entities in the rules, which may include smaller businesses as well. In particular, we suggested doing away with physical office visits.

Compliance

As a general observation, compliance obligations should be differentiated based on the size of the entity and the volume of transactions rather than adopting a ‘one size fits all’ approach which may harm smaller businesses, especially those that are just starting up. Before these rules come into force, further consultations with small and medium-sized business enterprises would be vital in ensuring that the regulation is in line with their needs and does not hamper their growth. Excessive compliance requirements may end up playing into the hands of the largest players as they would have larger financial coffers and institutional mechanisms to comply with these obligations.

There is some confusion in the law as to whether the Chief Compliance officer mentioned in the amended rules is the same as the “nodal person of contact or an alternate senior designated functionary who is resident of India” under Rule 5(1).

The safe harbour should therefore refer to due diligence by the CCO and not the e-commerce entity itself. The requirement for the compliance officer to be an Indian citizen who is a resident and a senior officer or managerial employee may place an undue burden on small E-commerce players not located in India.

Data Protection and Surveillance

In the absence of a Personal Data protection bill these rules do not adequately protect consumers’ personal data and reduce the powers given to the Central Government to access data or conduct surveillance

Flash Sales

Conventional flash sales should be defined. Clear distinction must be made between conventional flash sales and fraudulent flash sales. The definition should not be limited to interception of business “using technological means”, which limits the scope of the fraudulent flash sales. Further parameters must be provided for when a flash sale will be considered a fraudulent flash sale.

Unfair Trade Practices

The rules place restrictions on marketplace E-commerce entities from selling their own goods or services or from listing related enterprises as sellers on their platforms. No such restriction applies to brick and mortar stores, and this blanket ban must be rethought.

Jurisdictional Issues with Competition Law

This rule brings the issue of ‘abuse of dominant power’ under the fora of the Consumer Protection Authority or the Consumer Disputes Redressal Commissions. Overlapping jurisdiction of this nature could introduce regulatory delays into the dispute resolution process and can be a source of tension for the parties and regulatory authorities. The intention behind importing a competition law concept such as “abuse of dominant position” in the consumer protection regulations may be understandable, such a step might be effective in jurisdictions which have a common regulatory authority for both competition law as well as consumer protection issues, such as Australia, Finland, Ireland, Netherlands. However, in a country such as India which has completely separate regulatory mechanisms for competition and consumer law issues, such a provision may lead to logistical difficulties.

Compliance with International Trade Law

A robust framework on ranking with transparent disclosure of parameters for the same would also go a long way towards addressing concerns with discrimination and national treatment under WTO law. Further, the obligation to provide domestic alternatives should be clarified and amended to ensure that it does not cause uncertainty and open India up to a national treatment challenge at the WTO.

Liabilities of Marketplace E-commerce Entities

Fallback liability is an essential component of consumers’ protection in the E-commerce space. However, as currently envisioned there is a lack of clarity surrounding the extent to which fallback liability is applicable on E-commerce entities as well as exemptions to this liability. We have recommended alternate approaches adopted in other jurisdictions, which include

Liability through negligence
Liability as an exemption to safe harbour

For more details visit https://cis-india.org/internet-governance/blog/comments-on-proposed-amendments-to-the-consumer-protection-e-commerce-rules-2020

Comments on IP Rights Policy to DIPP

praskrishna — 2014-12-02T14:56:29Z

For more details visit https://cis-india.org/a2k/comments-on-ip-rights-policy-to-dipp.pdf

Comments on Internet Priorities

akriti — 2018-07-07T01:31:45Z

For more details visit https://cis-india.org/internet-governance/files/comments-on-internet-priorities

Comments on Information Technology (Security of Prepaid Payment Instruments) Rules, 2017

amber — 2017-03-23T01:54:28Z

The Centre for Internet and Society submitted comments on the Information Technology (Security of Prepaid Payment Instruments) Rules, 2017. The comments were prepared by Udbhav Tiwari, Pranesh Prakash, Abhay Rana, Amber Sinha and Sunil Abraham.

1. Preliminary

1.1. This submission presents comments by the Centre for Internet and Society^[1] in response to the Information Technology (Security of Prepaid Payment Instruments) Rules 2017 (“the Rules”).^[2] The Ministry of Electronics and Information Technology (MEIT) issued a consultation paper (pdf) which calls for developing a framework for security of digital wallets operating in the country on March 08, 2017. This proposed rules have been drafted under provisions of Information Technology Act, 2000, and comments have been invited from the general public and stakeholders before the enactment of these rules.

2. The Centre for Internet and Society

2.1. The Centre for Internet and Society, (“CIS”), is a non-profit organisation that undertakes interdisciplinary research on internet and digital technologies from policy and academic perspectives. The areas of focus include digital accessibility for persons with diverse abilities, access to knowledge, intellectual property rights, openness (including open data, free and open source software, open standards, and open access), internet governance, telecommunication reform, digital privacy, and cyber-security.

2.2. This submission is consistent with CIS’ commitment to safeguarding general public interest, and the interests and rights of various stakeholders involved, especially the privacy and data security of citizens. CIS is thankful to the MEIT for this opportunity to provide feedback to the draft rules.

3. Comments

3.1 General Comments

Penalty

There is no penalty for not complying with these rules. Even the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 doesn’t have penalties. Under section 43A of the Information Technology Act (under which the 2011 Rules have been promulgated), a wrongful gain or a wrongful loss needs to be demonstrated. This should not be a requirement for financial sector.

Expansion to Contractual Parties.

A majority of these rules, in order to be effective and realistically protect consumer interest, should also be expanded to third parties, agents, contractual relationships and any other relevant relationship an e-PPI issuer may delegate as a part of their functioning.

3.2 Rule 2: Definitions

Certain key words relevant to the field of e-PPI based digital payments such as authorisation, metadata, etc. are not defined in the rules and should both be defined and accounted for in the rules to ensure modern developments such as big data and machine learning, digital surveillance, etc. do not violate human rights and consumer interest.

3.2 Rule 7: Definition of personal information

Rule 7 provides an exhaustive list of data that will be deemed to be personal information for the purposes of the Rules. While information collected at the time of issuance of the pre-paid payment instrument and during its use is included within the scope of Rule 7, it makes no reference to metadata generated and collected by the e-PPI issuer.

3.3 Rule 4: Inadequate privacy protections

Rule 4(2) specifies the details that the privacy policies of each e-PPI issuer must contain. However, these specifications are highly inadequate and fall well below the recommendations under the National Privacy Principles in Report of the Group of Experts on Privacy chaired by Justice A P Shah.

Suggestions: The Rules should include include clearly specified rights to access, correction and opt in/opt out, continuing obligations to seek consent in case of change in policy or purpose and deletion of data after purpose is achieved. Additionally, it must be required that a log of each version of past privacy policies be maintained along with the relevant period of applicability.

3.4 Rule 10: Reasonable security practices

Problem: Financial information (“such as bank account or credit card or debit card or other payment instrument details”) is already invoked in an inclusive manner in the definition of ‘personal information’ in Rule 7. Given this there is no need to make the Reasonable Security Practices Rules applicable to financial data through this provisions: it already is, and it is best to avoid unnecessary redundancy.

Solution: This entire rule should be removed.

3.5 Rule 12: Traceability

Problem: There is a requirement created under this rule that payment-related interactions with customers or other service providers be “appropriately trace[able]”. But it is unclear what that would practically mean: would IP logging suffice? would IMEI need to be captured for mobile transactions? what is “appropriately” traceable? — none of those questions are answered.

Suggestion: The NPCI’s practices and RBI regulations, for instance, seek to limit the amount of information that entities like e-PPI providers have. These rules need to be brought in line with those practices and regulations.

3.6 Rule 5: Risk Assessment

Rule 5 requires e-PPI issuers to carry out risk assessments associated with the security of the payments systems at least once a year and after any major security incident. However, there are no transparency requirements such as publications of details of such review, a summary of the analysis, any security vulnerabilities discovered etc.

Suggestion:

Broaden the scope of this provision to include not just risk assessments but also security audits.
Mandate publication of risk assessment and security audit reports.

3.7 Rule 11: End-to-End Encryption

The rule concerning end-to-end encryption (E2E) needs significantly greater detailing to be effective in ensuring the the protection of information at both storage and transit.

Suggestions: Elements such as Secure Element or a Secured Server and Trusted User Interface, both concepts to enable secure payments, can be detailed in the rule and a timeline can be established to require hardware, e-PPI practices and security standards to realistically account for such best practices to ensure modern, secure and industry accepted implementation of the rule.

3.8 Rule 13: Retention of Information

Problem: Rule 13 leaves the question of retention entirely unanswered by deferring the future rulemaking to the Central Government.

Suggestions: Rule 13 should be expanded to include the various categories of information that can be stored, guidelines for the short-term (fast access) and long-term storage of the information retained under the rule and other relevant details. The rule should also include the security standards that should be followed in the storage of such information, require access logs be maintained for whenever this information is accessed by individuals, detail secure destruction practices at the end of the retention period and finally mandate that end users be notified by the e-PPI issuer of when such retained information is accessed in all situations bar exceptional circumstances such as national security, compromising an ongoing criminal investigations, etc.

3.9 Rule 14: Reporting of Cyber Incidents

Rule 14 is an excellent opportunity to uphold transparency, accountability and consumer rights by mandating time- and information-bound notification of cyber incidents to customers, including intrusions, database breaches and any other compromise of the integrity of the financial system. While the requirement of reporting such incidents to CERT-In is already present in the Rule 12 of the CERT Rules, the rule retains the optional nature of notifying customers. The rule should include an exhaustive list of categories or kinds of cyber incidents that should be reported to affected end users without compromising the investigation of such breaches by private organisations and public authorities. Further, the rule should also include penalties for non-compliance of this requirement (both to CERT-In and the consumer) to serve as an incentive for e-PPI issuers to uphold consumer public interest. The rule should be expanded to include a detailed mechanism for such reporting, including when e-PPI issuers and the CERT-In can withhold information from consumers as well as requiring the withheld information be disclosed when the investigation has been completed. Finally, the rule should also require that such disclosures be public in nature and consumers not be required to not disseminate such information to enable informed choice by the end user community.

Suggestion:

(1) In Rule 14(3) “may” should be substituted by “shall”.

(2) Penalties of up to 5 lakh rupees may be imposed for each day that the e-PPI issuer fails to report any severe vulnerability that could likely result in harm to customers.

3.10 Rule 15: Customer Awareness and Education

Problem: Rule 15 on Customer Awareness and Education by e-PPI issuers does not take into account the vast lingual diversity and varied socio-economic demographic that makes up the end users of e-PPI providers in India, by mandating the actions under the rule must account for these factors prior to be propagated.

Solutions: The rule must ensure that e-PPI issuers track record in carrying out awareness is regularly held accountable by both the government and public disclosures on their websites. Further, the rule can be made more concrete and effective by including mobile operating systems in their scope (along with equipments), mandating awareness for best practices for inclusive technologies like USSD banking, specifying notifications to include SMS reports of financial transactions, etc.

3.11 Rule 16: Grievance Redressal

Problem: Rule 16 lays down the requirement of grievance redressal, without specifying appellate mechanisms (both within the organisation and at the regulatory level), accountability (via penalties) for non-compliance of the rule nor requiring a clear hierarchy of responsibility within the e-PPI organisation. These factors seriously compromise the efficacy of a grievance redressal framework.

Solutions: Similar rules for grievance redressal that have been enacted by the Insurance Regulatory and Development Authority for the insurance sector and the Telecom Regulatory Authority of India for the telecom sector can and should serve as a reference point for this rule. Their effectiveness and real world operation should also be monitored by the relevant authorities while ensuring sufficient flexibility exists in the rule to uphold consumer rights and the public interest. Proper appellate mechanisms at the regulatory level are essential along with penalties for non-compliance.

3.12 Rule 17: Security Standards

Problem: Rule 17 empowers the Central Government to mandate security standards to be followed by e-PPI issuers operating in India. While appreciable in its overall outlook on ensuring a minimum standard of security, the Rule needs be improved upon to make it more effective. This can be in done by specifying certain minimum security standards to ensure all e-PPI issuers have a minimal level of security, instead of leaving them open to being intimated at a later date.

Solutions: Standards that can either be made mandatory or be used as a reference point to create a new standard under Rule 17(2) are ISO/IEC 14443, IS 14202, ISO/IEC 7816, PCI DSS, etc. Further, the Rule should include penalties for non-compliance of these standards, to make them effectively enforceable by both the government and end users alike. Additional details like the maximum time period in which such security standards should be implemented post their notification, requiring regular third party audits to ensure continuing compliance and effectiveness and requiring updated standards be used upon their release will go a long way in ensuring e-PPI issuers fulfil their mandate under these Rules.

^[1] http://cis-india.org/

^[2] http://meity.gov.in/sites/upload_files/dit/files/draft-rules-security%20of%20PPI-for%20public%20comments.pdf

For more details visit https://cis-india.org/internet-governance/blog/comments-on-information-technology-security-of-prepaid-payment-instruments-rules-2017

Comments on InDEA 2.0

divyank — 2022-03-22T06:26:39Z

For more details visit https://cis-india.org/internet-governance/comments-on-indea-2.0

Comments on eCourts phase III

aman — 2021-06-03T12:15:17Z

For more details visit https://cis-india.org/internet-governance/comments-on-ecourts-phase-iii-3