Centre for Internet and Society

Wikipedia writes a new script

praskrishna — 2013-09-04T06:27:27Z

Wikipedia is available in over 30 Indian languages. Add Konkani to that list. The Centre for Internet and Society has just completed a programme of training students to write for Konkani Wikipedia.

The article was published in the Goan on August 24, 2013.

They sat listening to Subhashish Panigrahi, learning how to seamlessly flow from English to Konkani. Panigrahi walked around the room, 40 sets of eyes and ears followed him eagerly, latching on to his every word. Then the team moved into a small conference room at the new Central Library, where they sat down to work on a few articles in Konkani. The reason: Because Wikipedia has a new language – Konkani.

When on February 4, 1987, Konkani in Devnagri script was declared the official language of Goa according to the Goa Daman and Diu Official Language Act, 1987, little did the officials know that one day, one of the largest web-based encyclopaedias would want the encyclopaedia to be available also in Konkani for the 30, 00000 or so Konkani language speakers over the world.

Wikipedia, a multi-lingual, web-based, free content encyclopaedia is available in over 30 Indian languages and several languages of other nations. The project to begin a Konkani Wikipedia began in 2006. “Sadly, even after seven years of inception, Konkani Wikipedia has only 90 articles,” says Nitika Tandon, of the CIS-A2K (Centre for Internet & Society, Access to Knowledge) team. The CIS is a movement for open access to web-based information. “Rather than being open receivers of knowledge, we want people to be active producers of knowledge,” she adds. The CIS has selected five Indian languages to uplift and Konkani is one of them.

Carlos Fernandes, the Curator of the Central Library said, “We supported it because this will maintain the culture and develop the language using technology. Articles in Konkani language will be available to people all over the world and thus should one want to research something in Konkani, his search will not be limited to the books of the library.” Another project by the CIS team to make Konkani more well-known is digitising the 4-volume Konkani encyclopaedia published by the Goa University. “This encyclopaedia will be uploaded by this team and will be available under the creative commons licence,” says Dr Gopakumar, the university Librarian.

The programme covered aspects like how Wikipedia works, how to edit articles, how to type in Devnagri, how to create a new article, etc. “We are learning how to about editing and writing in Wikipedia. The 40 students are of MA part 2, and the group is divided into two. The first 20 will work on the first two days and the others will work on the last two,” says Fr Luis Xavier Gomes who is doing his MA in Konkani at Goa University. Fr Gomes will be writing on Konkani tiatr and Konkani cantar after having researched and referenced about the same.

For more details visit https://cis-india.org/news/thegoan-joyce-dias-august-24-2013-wikipedia-writes-a-new-script

Workshop on e-Content Development

praskrishna — 2013-09-04T05:56:16Z

T. Vishnu Vardhan, A2K Programme Director at CIS will be teaching at Dr. B.R. Ambedkar Open University, Hyderabad from September 4 to 6, 2013.

Vishnu Vardhan will give guest lecture for the following:

Open Source to Open Knowledge
Building Knowledge Bases and Platforms via Mass Collaboration on the Internet
e-Content in Indian languages – History, Challenges and Opportunities
Wikipedia Users to Wikipedia Authors – Exploring Wikipedia as an OER Tool
e-Content, e-Student, e-Faculty – Reimagining classroom in the digital Age

Click to download the programme brochure

For more details visit https://cis-india.org/news/workshop-on-e-content-development

Copyrights and Copywrongs Why the Government Should Embrace the Public Domain

pranesh — 2013-09-06T04:56:42Z

Each of you reading this article is a criminal and should be jailed for up to three years. Yes, you. "Why?," you may ask.

This article by Pranesh Prakash was published in Yojana, Issue: August 2013.

Have you ever whistled a tune or sung a film song aloud? Have you ever retold a joke? Have you replied to an e-mail without deleting the copy of that e-mail that automatically added to the reply? Or photocopied pages from a book? Have you ever used an image from the Internet in presentation? Have you ever surfed the Internet at work, used the the 'share' button on a website, or retweeted anything on Twitter? And before 2012, did you ever use a search engine?

If you have done any of the above without the permission of the copyright holder, you might well have been in violation of the Indian Copyright Act, since in each of those examples you're creating a copy or are otherwise infringing the rights of the copyright holder. Interestingly, it was only through an amendment in 2012 that search engines (like Google and Yahoo) were legalized.

Traditional Justifications for Copyright

Copyright is one among the many forms of intellectual property rights. Across differing theories of copyright, two broad categories may be made. The first category would be those countries where copyright is intended to benefit society, the other where it is intended to benefit the author. Within the second category, there can again be two subcategories: those that see the need to benefit the author due to notions of natural justice and those that see the need to provide incentives for authors to create. Incentives to create are necessary only when the act of creation itself is valuable (and more so than the creator). The act of creation is valued highly as it directly benefits society. Thus, it is seen that the second sub-category is closer to the societal benefit theory than the natural justice sub-category. In the United States, the wording of the Progress Clause makes things clear that copyright is for the benefit of the public, and the author is only given secondary consideration. It is in light of this that the U.S. Supreme Court said,
"The monopoly privileges that Congress may authorize are neither unlimited nor primarily designed to provide a special private benefit. Rather, the limited grant is a means by which an important public purpose may be achieved. It is intended to motivate the creative activity of authors and inventors by the provision of a special reward, and to allow the public access to the products of their genius after the limited period of exclusive control has expired."

Economic theories of copyright see copyright as an incentive mechanism, designed to encourage creators to produce material because they would be able to recover costs and make a profit due to the exclusionary rights that copyright law grants. Thus, the ideal period of copyright for any material, under the economic theory would be the minimum period required for a person to recoup the costs that go into the production of that material. Allowing for the great-grandchildren of the author to benefit from the author’s work would actually go against the incentive mechanism. Even if the author is motivated enough to put in even more hard work to provide for her great-grandchildren, her children, grandchildren, and great-grandchildren wouldn’t have any incentive to create for themselves (as the incentive is seen purely in terms of economics, and not in terms of creative urge, etc.), as they are already provided for by copyright. Thus, in a sense, the shift towards longer periods of copyright terms that we are seeing today can be seen as a shift from the incentive-based model to a rewards-based model of copyright.

The other standard theory of copyright justification is the natural rights theory, which deems intellectual property the fruit of the author’s labour, thus entitling them to complete control over that fruit. This brings us to the conception of property itself, and the Lockean and Hegelian justifications for personal property is what is most often used to back such an argument up.

There are many problems with the natural rights theory of intellectual property. If that theory were to hold water, copyright law would accord greater precedence to authors than to publishers. Yet, we see that it is publishers primarily, and not authors, who get benefit of copyright. The "work for hire" doctrine, embodied in Section 17 of the Copyright Act, holds that it is the employer who is treated as the owner of copyright, not the author. This plainly contradicts that natural rights theory. And it also raises the question of why we should protect certain kinds of knowledge investments in the first place. Publishing is a business, and all risks inherent with other businesses should come along with publishing. There is no reason that the State should safeguard their investment by vesting in them a right while safeguarding the investments of any other business only occasionally, and that too as an act of munificence. This problem arises because of the free transferability of copyright. This leads us to the larger problem, which is of course that of treating knowledge as a form of property. Property, as we have traditionally understood it, has a few features like excludability. Knowledge, however, does not share that feature with property. Once you know something that I created, I can’t exclude you from that knowledge that (unlike my ability to take back an apple you have stolen from me). This analysis also has the pernicious effect of excluding free speech analysis of copyright laws. An incorrect analogy is often drawn to explain why free speech analysis doesn’t work on property: you may wish to exercise your right to free speech on my front lawn, yet the State may decree that I am in full right to throw you off my property, without being accused of abridging your right to freedom of speech. So, the argument goes, enforcement of property rights is not an affront to freedom of speech. The problems with this analogy are obvious enough: the two forms of “property” cannot be equated. If you take the location of speech away, I can still speak. If, on the other hand, you restrict my ideas/expression, then I can no longer be said to have the freedom of expression.

One Size Doesn't Fit All

It is easy to see that copyright is an ill-fit for all the things that it now covers. Copyright in its present form is a historical accident, which evolved into the state it is in a very haphazard fashion. It is a colonial imposition on developing countries. It does not value that which we often value in Indian culture: tradition. Instead, copyright law values modernity and newness. It can also be seen as a trade issue imposed on us through the Trade-Related Intellectual Property Agreement (TRIPS Agreements) as part of the World Trade Organization.

Importantly, copyright is not a single well-planned scheme. In some cases — for literature, visual art works, lyrics, musical tunes, etc. — it provides rights to the artist, while in other cases — for recordings of those musical tunes, and for films — it provides rights to the producers. What are the legal reasons for this distinction? There aren't any; the distinction is a historical one (with sound recordings and films getting copyright protection after literature, etc.). At one point of time only exact copies were governed by copyright law. Hence, translations of a work were considered not to be infringement of that work (or a "derivative work"), but new independent works, since after all it takes considerable artistic effort to create a good translation of a work. However now even creating an encyclopedia based on Harry Potter (as the Harry Potter Lexicon was), is covered as infringement of the exclusive rights of the author. At one point of time photographs were not provided any copyright, being as they are, 'mere' mechanical reproductions. They were seen as not being 'creative' enough. However, around the turn of the twentieth century, that position changed, and hence every photograph you've taken of your dog is now copyrighted. According to a recent Supreme Court decision, merely adding paragraph numbering to court judgments is considered to be 'creative' enough to merit copyright protection! At one point of time, copyright existed for 14 years. Now, with the international minimum being "fifty years after the death of the author", it lasts for an average of more than a century! Once upon a time, copyright was only granted to those who wanted it and applied for it. That has now changed, and you have copyright over every single original thing that you have ever written, recorded, or otherwise affixed to a medium.

Copyright in the Digital Era

All digital activities violate copyright, since automatically copies are created on the computer's RAM, cache, etc. Because now everything is copyrighted, and copyrighted seemingly forever, each one of us violates copyright on a day-to-day basis. It is a mockery of the law when everyone is a criminal. The US President Barack Obama violated copyright law when he presented UK's Queen Elizabeth II an iPod filled with 40 songs from popular musicals like West Side Story and the King and I. When even presidents, with legal advisers cannot navigate copyright law successfully, what hopes have we ordinary people?

There is no shortage of similar examples to show that copyright law has gone out of control.

Take extradition, for instance. Augusto Pinochet was extradited, Charles Shobraj was sought to be extradited. Added to their ranks is the pimply teenager who runs TVShark, who British courts have cleared for extradition to the USA for potential violation of copyright law. The extreme injustice of copyright is easily observable if one sees the contorted map depicting net royalty inflows available on Worldmapper.org: there are a sum total of less than a dozen countries which are net exporters of IP; all other countries, including India, are net importers of IP. IP law is one area where both those who talk about social justice and those who talk about individual liberties find common ground in the monopolistic or exclusionary rights granted under copyright law. Copyright acts as a barrier to free trade, thus allowing Nelson Mandela's autobiography to be more expensive in South Africa than the United Kingdom because South Africa is prohibited by the UK publisher from importing the book from India. Mark Getty, the heir to the Getty Images fortune, once presciently observed that "IP is the oil of the 21st century".

Government Copyright

In the ivory towers of academia, there has in recent times been a clarion call that's resounding strongly: the call for open access. As the Public Library of Science states, "open access is a stands for unrestricted access and unrestricted reuse". Why is it important? "Most publishers own the rights to the articles in their journals. Anyone who wants to read the articles must pay to access them. Anyone who wants to use the articles in any way must obtain permission from the publisher and is often required to pay an additional fee. Although many researchers can access the journals they need via their institution and think that their access is free, in reality it is not. The institution has often been involved in lengthy negotiations around the price of their site license, and re-use of this content is limited." Importantly, the writers of articles (scholars) do not get paid by the publishers for their articles, and most developing countries are not able to afford the costs imposed by these scholarly publishers. Even India's premier scientific research agency, the Council for Scientific and Industrial Research, recently declared that the costs of scientific journals was beyond its means.

Why is this important? Because apart from establishing the idea of informational equity and justice, it also establishes the idea that taxpayer-funded research (as most scientific and much of academic research is) ought to belong to the public domain, and be available freely. This principle, seemingly uncontroversial, is very unfortunately not embodied in the Indian Copyright Act. Most public servants do not realize that that which they create may not be freely used by the public whom they serve.

Under the Indian Copyright Act, all creations of the government, whether by the executive, judiciary, or legislature, is by default copyrighted. This does not make sense under either of the two theories of copyright that we examined above. The government is not an 'author' who can have any form of 'natural rights' over its labour. Nor is the government incentivised to create more works if it has copyright over them. Most of the copyrighted works, such as various reports, the Gazette of India, etc., that the government creates are required to be created, and the cultural works it creates are for cultural promotion and not for commercial exploitation. Hence it makes absolutely no sense to continue with the colonial regime of 'crown copyright', when countries like the USA have suffered no ill effects by legally placing all government works in the public domain.

While there are a limited set of exceptions to government copyright provided for in the law, those are very minimal. This means that even though you are legally allowed to get a document through the Right to Information Act, publicising that document on the Internet could potentially get you jailed under the Copyright Act. This is obviously not what any government official would want. If instead of the four sub-sections that form the exception, the exception was merely one line and allowed for "the reproduction, communication to the public, or publication of any government work", then that itself would elegantly take care of the problem. This would also remove the ambiguities inherent currently in the Data.gov.in, where the central government is publishing information that it wants civil society, entrepreneurs, and other government departments to use, however there is no clarity on whether they are legally allowed to do so.

Recently, the member states of the World Intellectual Property Organization passed a treaty that would facilitate blind persons' access to books. On that occasion, at Marrakesh, I noted that intellectual property must not be seen as a good in itself, but as an instrumentalist tool which may be selectively deployed to achieve societally desirable objectives. I said: It is historic that today WIPO and its members have collectively recognized in a treaty that copyright isn't just an "engine of free expression" but can pose a significant barrier to access to knowledge. Today we recognize that blind writers are currently curtailed more by copyright law than protected by it. Today we recognize that copyright not only may be curtailed in some circumstances, but that it must be curtailed in some circumstances, even beyond the few that have been listed in the Berne Convention. One of the original framers of the Berne Convention, Swiss jurist and president, Numa Droz, recognized this in 1884 when he emphasized that "limits to absolute protection are rightly set by the public interest". And as Debabrata Saha, India's delegate to WIPO during the adoption of the WIPO Development Agenda noted, "intellectual property rights have to be viewed not as a self contained and distinct domain, but rather as an effective policy instrument for wide ranging socio-economic and technological development. The primary objective of this instrument is to maximize public welfare." When copyright doesn't serve public welfare, states must intervene, and the law must change to promote human rights, the freedom of expression and to receive and impart information, and to protect authors and consumers. Importantly, markets alone cannot be relied upon to achieve a just allocation of informational resources, as we have seen clearly from the book famine that the blind are experiencing. Marrakesh was the city in which, as Debabrata Saha noted, "the damage [of] TRIPS [was] wrought on developing countries". Now it has redeemed itself through this treaty.

The Indian government needs to similarly redeem itself by freeing governmental works, including the scientific research it funds, the archives of All India Radio, the movies that it produces through Prasar Bharati, and all other tax-payer funded works, and by returning them to the public domain, where they belong.

For more details visit https://cis-india.org/a2k/blogs/yojana-august-2013-pranesh-prakash-copyrights-and-copywrongs-why-the-govt-should-embrace-the-public-domain

Wikimania 2013: Wikipedians represent Indian Languages in Hong Kong

subha — 2013-09-13T06:03:03Z

The 7th, 8th and 9th of August 2013 saw over 600 Wikipedians across the world participating Wikimania at Hong Kong. The three day annual international conference for users and contributors of Wikipedia brought many debates about open educational research, open source technologies, gender gap, documenting the history of mankind in a free and open platform like Wikipedia and its sister sites in collaboration with Galleries, Libraries, Archives and Museums and all of these in 286 world languages. More and more volunteers are joining this movement and it is expanding the media of accessing and disseminating knowledge.

Here is a school teacher who lives in Salem, a small industrial town in Tamil Nadu. There lives a school teacher who was born in Sri Lanka and moved to Hong Kong long back. They have never met in real life but have been helping in correcting each others mistakes in Wikipedia articles. These two school teachers have taken their knowledge from the four walls of the classrooms to a larger audience of Tamil Wikipedia. I then realized how language brings people together. This is what I heard from my inner voice when I met S.Parvathi from Salem and H.K.Arun from Sri Lanka during Hong Kong Wikimania 2013, an annual gathering of Wikipedia contributors.

Many still are not aware the existence of Wikipedias in Indian languages. There are 20 South Asian language Wikipedias with more than 2 lakh articles contributed totally by about 1500 voluntary contributors in all these languages. There are hundred more contributors like Arun and Parvathi who create new articles in Tamil Wikipedia, and rectify mistakes by new contributors.

Wikipedians are all volunteers who devote their time for building the greatest repository of knowledge on the internet. Wikipedia articles are free from any copyright infringement so anyone can freely access, share, make modifications and redistribute them. Wikipedians have been able to create this ecosystem of nurturing new editors by teaching them the process of encyclopaedic content generation which not only polishes their writing abilities, but strengthens their communication skills.

Wikimania is fun, it brings wikipedians across the globe speaking diverse languages under one roof where they meet each other and share their ideas and collaborate.

Over 600 wikipedians from various countries participated in this year’s Wikimania including 16 from India. In the open world of Wikipedia collaboration always happen beyond borders; one Nepali and four Bangla Wikipedians from Bangladesh also joined the Indian Wikipedians to rejoice the triumph of the effort of all the volunteers from the subcontinent.

The fun was not just limited in creating a wall of their dreams, ambitions and action plans to take their own language Wikipedia to more people or discuss how they could write articles that are important to each others languages. It went upto helping each other to fix problems in typing Indian languages and discussing success stories of successful workshops that resulted bring more student contributors. Ganesh Paudel, a Wikipedian from Nepal says, "My hometown is very close to India and we share the same script with Hindi, Marathi, Sanskrit and Konkani. India and Nepal both have sizable population speaking Nepali, Maithili, Bhojpuri, Awadhi, Sanskrit, Bangla and Hindi. I’m personally interested to collaborate with Indians speaking these languages." I could see the glow in his eyes when he wrote and explained the beautiful curvature of Ranjana script to me. Tinu Cherian, another long term Wikipedian who was attending Wikimania for the third time was excitedly live-tweeting the happening at Hong Kong. When I asked how he is feeling after a short break he unfolded his hands and proudly said, "Wikipedia is like religion to me, once a Wikipedian, you are always a Wikipedian!". Netha, a medical college student from Kerala spoke about bringing more women to contribute to Wikipedia. She calls Kavya, a college lecturer and Malayalam wikipedian who spoke about Women and non-conventional education as one of the gems she has discovered in her personal journey.

Wikimania also has Sengai Podhuvan, one of the oldest Indian Wikipedians. His appeal for Wikipedia fundraising brought a lot of donations to Wikimedia Foundation. Dr. Podhuvan shared his story of learning using computer, Tamil typing and writing articles about Wikimania this year brought many academicians, education researchers, policy change makers and open source and open knowledge activists across the world to share their ideas, activities going across the world even while enjoying dinner in the 100th floor.

For more details visit https://cis-india.org/openness/blog-old/wikimania2013

Extending The Spectrum Of Openness To Include The Moral Right To Share

praskrishna — 2013-08-19T04:50:15Z

from the now-there's-a-thought dept.

Glyn Moody of Techdirt covers Sunil's David Eaves interview.

Prefixing concepts with the epithet "open" has become something of a fashion over the last decade. Beginning with open source, we've had open content, open access, open data, open science, and open government to name but a few. Indeed, things have got to the point where "openwashing" -- the abuse of the term in order to jump on the openness bandwagon -- is a real problem. But a great post by David Eaves points out that the spectrum of openness actually extends well beyond the variants typically encountered in the West:

While sharing and copying technologies are disrupting some of the ways we understanding "content," when you visit a non-Western country like India, the spectrum of choices become broader. There is less timidity wrestling with questions like: should poor farmers pay inflated prices for patented genetically-engineered seeds? How long should patents be given for life-saving medicines that cost more than many make in a year? Should Indian universities spend millions on academic journals and articles? In the United States or other rich countries we may weigh both sides of these questions -- the rights of the owner vs. the moral rights of the user -- but there's no question people elsewhere, such as in India, weigh them different given the questions of life and death or of poverty and development.

Consequently, conversations about open knowledge outside the supposedly settled lands of the "rich" often stretch beyond permission-based "fair use" and "creative commons" approaches. There is a desire to explore potential moral rights to use "content" in addition to just property rights that may be granted under statutes.

He then goes on to write about the ideas of Sunil Abraham, founder and executive director of the Centre for Internet & Society (CIS) in India. Abraham has created an interesting representation showing the extended gamut of openness, which reaches from proprietary to counterfeiting and false attribution:

Eaves's post examines some of the details of Abraham's map:

Particularly interesting is Sunil's decision to include non-legal "permissions" such as ignoring the property holders rights in his spectrum of openness. He sees this as the position of the Pirate Party, which he suggests advocates that people should have the right to do what they want with intellectual property even if they don't have permission, with the exception, interestingly, of ignoring attribution.

This is something that several Techdirt posts have touched on before. One of the most telling facts about unauthorized sharing online is that people preserve attribution -- there's no attempt to hide who made the song or film. That's probably why survey after survey shows that sharing materials online increases their sales -- something that would be unlikely if attribution were stripped from files. Eaves notes that this aspect ties into a particularly hot topic at the moment -- surveillance:

To Sunil, the big dividing line is less about legal vs. illegal but around this issue of attribution. "This is the most exciting area because this (the non-attribution area) is where you escape surveillance," he declares.

"All the modern day regulation over IP is trying to pin an individual against their actions and then trying to attach responsibility so as to prosecute them," Sunil says. "All that is circumvented when you play with the attribution layer."

This matters a great deal for individuals and organizations trying to create counter power -- particularly against the state or large corporate interests. In this regard Sunil is actually linking the tools (or permissions) along the open spectrum to civil disobedience.

It's a fascinating piece that brings some fresh ideas to an area that has been steadily gaining in importance for some time. I hope that Abraham builds on these thoughts, and publishes some more extended and worked-out explorations of them -- ultimately, perhaps, as a book.

For more details visit https://cis-india.org/news/techdirt-august-14-2013-glyn-moody-extending-spectrum-openness-to-include-moral-right-to-share

FinFisher in India and the Myth of Harmless Metadata

maria — 2013-08-13T11:30:15Z

In this article, Maria Xynou argues that metadata is anything but harmless, especially since FinFisher — one of the world's most controversial types of spyware — uses metadata to target individuals.

In light of PRISM, the Central Monitoring System (CMS) and other such surveillance projects in India and around the world, the question of whether the collection of metadata is “harmless” has arisen.[1] In order to examine this question, FinFisher[2] — surveillance spyware — has been chosen as a case study to briefly examine to what extent the collection and surveillance of metadata can potentially violate the right to privacy and other human rights. FinFisher has been selected as a case study not only because its servers have been recently found in India[3] but also because its “remote monitoring solutions” appear to be very pervasive even on the mere grounds of metadata.

FinFisher in India

FinFisher is spyware which has the ability to take control of target computers and capture even encrypted data and communications. The software is designed to evade detection by anti-virus software and has versions which work on mobile phones of all major brands.[4] In many cases, the surveillance suite is installed after the target accepts installation of a fake update to commonly used software.[5] Citizen Lab researchers have found three samples of FinSpy that masquerades as Firefox.[6]

FinFisher is a line of remote intrusion and surveillance software developed by Munich-based Gamma International. FinFisher products are sold exclusively to law enforcement and intelligence agencies by the UK-based Gamma Group.[7] A few months ago, it was reported that command and control servers for FinSpy backdoors, part of Gamma International´s FinFisher “remote monitoring solutions”, were found in a total of 25 countries, including India.[8]

The following map, published by the Citizen Lab, shows the 25 countries in which FinFisher servers have been found.[9]


The above map shows the results of scanning for characteristics of FinFisher command and control servers.

FinFisher spyware was not found in the countries coloured blue, while the colour green is used for countries not responding. The countries using FinFisher range from shades of orange to shades of red, with the lightest shade of orange ranging to the darkest shade of red on a scale of 1-6, and with 1 representing the least active servers and 6 representing the most active servers in regards to the use of FinFisher. On a scale of 1-6, India is marked a 3 in terms of actively using FinFisher.[10]

Research published by the Citizen Lab reveals that FinSpy servers were recently found in India, which indicates that Indian law enforcement agencies may have bought this spyware from Gamma Group and might be using it to target individuals in India.[11] According to the Citizen Lab, FinSpy servers in India have been detected through the HostGator operator and the first digits of the IP address are: 119.18.xxx.xxx. Releasing complete IP addresses in the past has not proven useful, as the servers are quickly shut down and relocated, which is why only the first two octets of the IP address are revealed.[12]

The Citizen Lab's research reveals that FinFisher “remote monitoring solutions” were found in India, which, according to Gamma Group's brochures, include the following:

FinSpy: hardware or software which monitors targets that regularly change location, use encrypted and anonymous communications channels and reside in foreign countries. FinSpy can remotely monitor computers and encrypted communications, regardless of where in the world the target is based. FinSpy is capable of bypassing 40 regularly tested antivirus systems, of monitoring the calls, chats, file transfers, videos and contact lists on Skype, of conducting live surveillance through a webcam and microphone, of silently extracting files from a hard disk, and of conducting a live remote forensics on target systems. FinSpy is hidden from the public through anonymous proxies.[13]

FinSpy Mobile: hardware or software which remotely monitors mobile phones. FinSpy Mobile enables the interception of mobile communications in areas without a network, and offers access to encrypted communications, as well as to data stored on the devices that is not transmitted. Some key features of FinSpy Mobile include the recording of common communications like voice calls, SMS/MMS and emails, the live surveillance through silent calls, the download of files, the country tracing of targets and the full recording of all BlackBerry Messenger communications. FinSpy Mobile is hidden from the public through anonymous proxies.[14]

FinFly USB: hardware which is inserted into a computer and which can automatically install the configured software with little or no user-interaction and does not require IT-trained agents when being used in operations. The FinFly USB can be used against multiple systems before being returned to the headquarters and its functionality can be concealed by placing regular files like music, video and office documents on the device. As the hardware is a common, non-suspicious USB device, it can also be used to infect a target system even if it is switched off.[15]

FinFly LAN: software which can deploy a remote monitoring solution on a target system in a local area network (LAN). Some of the major challenges law enforcement faces are mobile targets, as well as targets who do not open any infected files that have been sent via email to their accounts. FinFly LAN is not only able to deploy a remote monitoring solution on a target´s system in local area networks, but it is also able to infect files that are downloaded by the target, by sending fake software updates for popular software or to infect the target by injecting the payload into visited websites. Some key features of the FinFly LAN include: discovering all computer systems connected to LANs, working in both wired and wireless networks, and remotely installing monitoring solutions through websites visited by the target. FinFly LAN has been used in public hotspots, such as coffee shops, and in the hotels of targets.[16]

FinFly Web: software which can deploy remote monitoring solutions on a target system through websites. FinFly Web is designed to provide remote and covert infection of a target system by using a wide range of web-based attacks. FinFly Web provides a point-and-click interface, enabling the agent to easily create a custom infection code according to selected modules. It provides fully-customizable web modules, it can be covertly installed into every website and it can install the remote monitoring system even if only the email address is known.[17]

FinFly ISP: hardware or software which deploys a remote monitoring solution on a target system through an ISP network. FinFly ISP can be installed inside the Internet Service Provider Network, it can handle all common protocols and it can select targets based on their IP address or Radius Logon Name. Furthermore, it can hide remote monitoring solutions in downloads by targets, it can inject remote monitoring solutions as software updates and it can remotely install monitoring solutions through websites visited by the target.[18]

Although FinFisher is supposed to be used for “lawful interception”, it has gained notoriety for targeting human rights activists.[19] According to Morgan Marquis-Boire, a security researcher and technical advisor at the Munk School and a security engineer at Google, FinSpy has been used in Ethiopia to target an opposition group called Ginbot.[20] Researchers have argued that FinFisher has been sold to Bahrain's government to target activists, and such allegations were based on an examination of malicious software which was emailed to Bahraini activists.[21] Privacy International has argued that FinFisher has been deployed in Turkmenistan, possibly to target activists and political dissidents.[22]

Many questions revolving around the use of FinFisher and its “remote monitoring solutions” remain vague, as there is currently inadquate proof of whether this spyware is being used to target individuals by law enforcement agencies in the countries where command and control servers have been found, such as India.[23] However, FinFisher's brochures which were circulated in the ISS world trade shows and leaked by WikiLeaks do reveal some confirmed facts: Gamma International claims that its FinFisher products are capable of taking control of target computers, of capturing encrypted data and of evading mainstream anti-virus software.[24] Such products are exhibited in the world's largest surveillance trade show and probably sold to law enforcement agencies around the world.[25] This alone unveils a concerning fact: spyware which is so sofisticated that it even evades encryption and anti-virus software is currently in the market and law enforcement agencies can potentially use it to target activists and anyone who does not comply with social conventions.[26] A few months ago, two Indian women were arrested after having questioned the shutdown of Mumbai for Shiv Sena patriarch Bal Thackeray's funeral.[27] Thus, it remains unclear what type of behaviour is targeted by law enforcement agencies and whether spyware, such as FinFisher, would be used in India to track individuals without a legally specified purpose.

Furthermore, India lacks privacy legislation which could safeguard individuals from potential abuse, while sections 66A and 69 of the Information Technology (Amendment) Act, 2008, empower Indian authorities with extensive surveillance capabilites.[28] While it remains unclear if Indian law enforcement agencies are using FinFisher spy products to unlawfully target individuals, it is a fact that FinFisher control and command servers have been found in India and that, if used, they could potentially have severe consequences on individuals' right to privacy and other human rights.[29]

The Myth of Harmless Metadata

Over the last months, it has been reported that the Central Monitoring System (CMS) is being implemented in India, through which all telecommunications and Internet communications in the country are being centrally intercepted by Indian authorities. This mass surveillance of communications in India is enabled by the omission of privacy legislation and Indian authorities are currently capturing the metadata of communications.[30]

Last month, Edward Snowden leaked confidential U.S documents on PRISM, the top-secret National Security Agency (NSA) surveillance programme that collects metadata through telecommunications and Intenet communications. It has been reported that through PRISM, the NSA has tapped into the servers of nine leading Internet companies: Microsoft, Google, Yahoo, Skype, Facebook, YouTube, PalTalk, AOL and Apple.[31] While the extent to which the NSA is actually tapping into these servers remains unclear, it is certain that the NSA has collected metadata on a global level.[32] Yet, the question of whether the collection of metadata is “harmful” remains ambiguous.

According to the National Information Standards Organization (NISO), the term “metadata” is defined as “structured information that describes, explains, locates or otherwise makes it easier to retrieve, use or manage an information resource”. NISO claims that metadata is “data about data” or “information about information”.[33] Furthermore, metadata is considered valuable due to its following functions:

Resource discovery
Organizing electronic resources
Interoperability
Digital Identification
Archiving and preservation

Metadata can be used to find resources by relevant criteria, to identify resources, to bring similar resources together, to distinguish dissimilar resources and to give location information. Electronic resources can be organized through the use of various software tools which can automatically extract and reformat information for Web applications. Interoperability is promoted through metadata, as describing a resource with metadata allows it to be understood by both humans and machines, which means that data can automatically be processed more effectively. Digital identification is enabled through metadata, as most metadata schemes include standard numbers for unique identification. Moreover, metadata enables the archival and preservation of large volumes of digital data.[34]

Surveillance projects, such as PRISM and India's CMS, collect large volumes of metadata, which include the numbers of both parties on a call, location data, call duration, unique identifiers, the International Mobile Subscriber Identity (IMSI) number, email addresses, IP addresses and browsed webpages.[35] However, the fact that such surveillance projects may not have access to content data might potentially create a false sense of security.[36] When Microsoft released its report on data requests by law enforcement agencies around the world in March 2013, it revealed that most of the disclosed data was metadata, while relatively very little content data was allegedly disclosed.[37]

imilarily, Google's transparency report reveals that the company disclosed large volumes of metadata to law enforcement agencies, while restricting its disclosure of content data.[38]

Such reports may potentially provide a sense of security to the public, as they reassure that the content of personal emails, for example, has not been shared with the government, but merely email addresses – which might be publicly available online anyway. However, is content data actually more “harmful” than metadata? Is metadata “harmless”? How much data does metadata actually reveal?

The Guardian recently published an article which includes an example of how individuals can be tracked through their metadata. In particular, the example explains how an individual is tracked – despite using an anonymous email account – by logging in from various hotels' public Wi-Fi and by leaving trails of metadata that include times and locations. This example illustrates how an individual can be tracked through metadata alone, even when anonymous accounts are being used.[39]

Wired published an article which states that metadata can potentially be more harmful than content data because “unlike our words, metadata doesn't lie”. In particular, content data shows what an individual says – which may be true or false – whereas metadata includes what an individual does. While the validity of the content within an email may potentially be debateable, it is undeniable that an individual logged into specific websites – if that is what that individuals' IP address shows. Metadata, such as the browsing habits of an individual, may potentially provide a more thorough and accurate profile of an individual than that individuals' email content, which is why metadata can potentially be more harmful than content data.[40]

Furthermore, voice content is hard to process and written content in an email or chat communication may not always be valid. Metadata, on the other hand, provides concrete patterns of an individuals' behaviour, interests and interactions. For example, metadata can potentially map out an individuals' political affiliation, interests, economic background, institution, location, habits and the people that individual interacts with. Such data can potentially be more valuable than content data, because while the validity of email content is debateable, metadata usually provides undeniable facts. Not only is metadata more accurate than content data, but it is also ideally suited to automated analysis by a computer. As most metadata includes numeric figures, it can easily be analysed by data mining software, whereas content data is more complicated.[41]

FinFisher products, such as FinFly LAN, FinFly Web and FinFly ISP, provide solid proof that the collection of metadata can potentially be “harmful”. In particular, FinFly LAN can be deployed in a target system in a local area network (LAN) by infecting files that are downloaded by the target, by sending fake software updates for popular software or by infecting the payload into visited websites. The fact that FinFly LAN can remotely install monitoring solutions through websites visited by the target indicates that metadata alone can be used to acquire other sensitive data.[42]

FinFly Web can deploy remote monitoring solutions on a target system through websites. Additionally, FinFly Web can be covertly installed into every website and it can install the remote monitoring system even if only the email address is known.[43] FinFly ISP can select targets based on their IP address or Radius Logon Name. Furthermore, FinFly ISP can remotely install monitoring solutions through websites visited by the target, as well as inject remote monitoring solutions as software updates.[44] In other words, FinFisher products, such as FinFly LAN, FinFly Web and FinFly ISP, can target individuals, take control of their computers and their data, and capture even encrypted data and communications with the help of metadata alone.

The example of FinFisher products illustrates that metadata can potentially be as “harmful” as content data, if acquired unlawfully and without individual consent.[45] Thus, surveillance schemes, such as PRISM and India's CMS, which capture metadata without individuals' consent can potentially pose a major threat to the right to privacy and other human rights.[46] Privacy can be defined as the claim of individuals, groups or institutions to determine when, how and to what extent information about them is communicated to others.[47] Furthermore, privacy is at the core of human rights because it protects individuals from abuse by those in power.[48] The unlawful collection of metadata exposes individuals to the potential violation of their human rights, as it is not transparent who has access to their data, whether it is being shared with third parties or for how long it is being retained.

It is not clear if Indian law enforcement agencies are actually using FinFisher products, but the Citizen Lab did find FinFisher command and control servers in the country which indicates that there is a high probability that such spyware is being used.[49] This probability is highly concerning not only because the specific spy products have such advanced capabilities that they are even capable of capturing encrypted data, but also because India currently lacks privacy legislation which could safeguard individuals.

Thus, it is recommended that Indian law enforcement agencies are transparent and accountable if they are using spyware which can potentially breach their citizens' human rights and that privacy legislation is enacted into law. Lastly, it is recommended that all surveillance technologies are strictly regulated with regards to the protection of human rights and that Indian authorities adopt the principles on communication surveillance formulated by the Electronic Frontier Foundation and Privacy International.[50] The above could provide a decisive first step in ensuring that India is the democracy it claims to be.

[1]. Robert Anderson (2013), “Wondering What Harmless 'Metadata' Can Actually Reveal? Using Own Data, German Politician Shows Us”, The CSIA Foundation, http://bit.ly/1cIhu7G

[2]. Gamma Group, FinFisher IT Intrusion, http://bit.ly/fnkGF3

[3]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, “You Only Click Twice: FinFisher's Global Proliferation”, The Citizen Lab, 13 March 2013, http://bit.ly/YmeB7I

[4]. Michael Lewis, “FinFisher Surveillance Spyware Spreads to Smartphones”, The Star: Business, 30 August 2012, http://bit.ly/14sF2IQ

[5]. Marcel Rosenbach, “Troublesome Trojans: Firm Sought to Install Spyware Via Faked iTunes Updates”, Der Spiegel, 22 November 2011, http://bit.ly/14sETVV

[6]. Intercept Review, Mozilla to Gamma: stop disguising your FinSpy as Firefox, 02 May 2013, http://bit.ly/131aakT

[7]. Intercept Review, LI Companies Review (3) – Gamma, 05 April 2012, http://bit.ly/Hof9CL

[8]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, For Their Eyes Only: The Commercialization of Digital Spying, Citizen Lab and Canada Centre for Global Security Studies, Munk School of Global Affairs, University of Toronto, 01 May 2013, http://bit.ly/ZVVnrb

[9]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, “You Only Click Twice: FinFisher's Global Proliferation”, The Citizen Lab, 13 March 2013, http://bit.ly/YmeB7I

[10]. Ibid.

[11]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, For Their Eyes Only: The Commercialization of Digital Spying, Citizen Lab and Canada Centre for Global Security Studies, Munk School of Global Affairs, University of Toronto, 01 May 2013, http://bit.ly/ZVVnrb

[12]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, “You Only Click Twice: FinFisher's Global Proliferation”, The Citizen Lab, 13 March 2013, http://bit.ly/YmeB7I

[13]. Gamma Group, FinFisher IT Intrusion, FinSpy: Remote Monitoring & Infection Solutions, WikiLeaks: The Spy Files, http://bit.ly/zaknq5

[14]. Gamma Group, FinFisher IT Intrusion, FinSpy Mobile: Remote Monitoring & Infection Solutions, WikiLeaks: The Spy Files, http://bit.ly/19pPObx

[15]. Gamma Group, FinFisher IT Intrusion, FinFly USB: Remote Monitoring & Infection Solutions, WikiLeaks: The Spy Files, http://bit.ly/1cJSu4h

[16]. Gamma Group, FinFisher IT Intrusion, FinFly LAN: Remote Monitoring & Infection Solutions, WikiLeaks: The Spy Files, http://bit.ly/14J70Hi

[17]. Gamma Group, FinFisher IT Intrusion, FinFly Web: Remote Monitoring & Intrusion Solutions, WikiLeaks: The Spy Files, http://bit.ly/19fn9m0

[18]. Gamma Group, FinFisher IT Intrusion, FinFly ISP: Remote Monitoring & Intrusion Solutions, WikiLeaks: The Spy Files, http://bit.ly/13gMblF

[19]. Gerry Smith, “FinSpy Software Used To Surveil Activists Around The World, Reports Says”, The Huffington Post, 13 March 2013, http://huff.to/YmmhXI

[20]. Jeremy Kirk, “FinFisher Spyware seen Targeting Victims in Vietnam, Ethiopia”, Computerworld: IDG News, 14 March 2013, http://bit.ly/14J8BwW

[21]. Reporters without Borders: For Freedom of Information (2012), The Enemies of the Internet: Special Edition: Surveillance, http://bit.ly/10FoTnq

[22]. Privacy International, FinFisher Report, http://bit.ly/QlxYL0

[23]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, “You Only Click Twice: FinFisher's Global Proliferation”, The Citizen Lab, 13 March 2013, http://bit.ly/YmeB7I

[24]. Gamma Group, FinFisher IT Intrusion, FinSpy: Remote Monitoring & Infection Solutions, WikiLeaks: The Spy Files, http://bit.ly/zaknq5

[25]. Adi Robertson, “Paranoia Thrives at the ISS World Cybersurveillance Trade Show”, The Verge, 28 December 2011, http://bit.ly/tZvFhw

[26]. Gerry Smith, “FinSpy Software Used To Surveil Activists Around The World, Reports Says”, The Huffington Post, 13 March 2013, http://huff.to/YmmhXI

[27]. BBC News, “India arrests over Facebook post criticising Mumbai shutdown”, 19 November 2012, http://bbc.in/WoSXkA

[28]. Indian Ministry of Law, Justice and Company Affairs, The Information Technology (Amendment) Act, 2008, http://bit.ly/19pOO7t

[29]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, For Their Eyes Only: The Commercialization of Digital Spying, Citizen Lab and Canada Centre for Global Security Studies, Munk School of Global Affairs, University of Toronto, 01 May 2013, http://bit.ly/ZVVnrb

[30]. Phil Muncaster, “India introduces Central Monitoring System”, The Register, 08 May 2013, http://bit.ly/ZOvxpP

[31]. Glenn Greenwald & Ewen MacAskill, “NSA PRISM program taps in to user data of Apple, Google and others”, The Guardian, 07 June 2013, http://bit.ly/1baaUGj

[32]. BBC News, “Google, Facebook and Microsoft seek data request transparency”, 12 June 2013, http://bbc.in/14UZCCm

[33]. National Information Standards Organization (2004), Understanding Metadata, NISO Press, http://bit.ly/LCSbZ

[34]. Ibid.

[35]. The Hindu, “In the dark about 'India's PRISM'”, 16 June 2013, http://bit.ly/1bJCXg3 ; Glenn Greenwald, “NSA collecting phone records of millions of Verizon customers daily”, The Guardian, 06 June 2013, http://bit.ly/16L89yo

[36]. Robert Anderson, “Wondering What Harmless 'Metadata' Can Actually Reveal? Using Own Data, German Politician Shows Us”, The CSIA Foundation, 01 July 2013, http://bit.ly/1cIhu7G

[37]. Microsoft: Corporate Citizenship, 2012 Law Enforcement Requests Report,http://bit.ly/Xs2y6D

[38]. Google, Transparency Report, http://bit.ly/14J7hKp

[39]. Guardian US Interactive Team, A Guardian Guide to your Metadata, The Guardian, 12 June 2013, http://bit.ly/ZJLkpy

[40]. Matt Blaze, “Phew, NSA is Just Collecting Metadata. (You Should Still Worry)”, Wired, 19 June 2013, http://bit.ly/1bVyTJF

[41]. Ibid.

[42]. Gamma Group, FinFisher IT Intrusion, FinFly LAN: Remote Monitoring & Infection Solutions, WikiLeaks: The Spy Files, http://bit.ly/14J70Hi

[43]. Gamma Group, FinFisher IT Intrusion, FinFly Web: Remote Monitoring & Intrusion Solutions, WikiLeaks: The Spy Files, http://bit.ly/19fn9m0

[44]. Gamma Group, FinFisher IT Intrusion, FinFly ISP: Remote Monitoring & Intrusion Solutions, WikiLeaks: The Spy Files, http://bit.ly/13gMblF

[45]. Robert Anderson, “Wondering What Harmless 'Metadata' Can Actually Reveal? Using Own Data, German Politician Shows Us”, The CSIA Foundation, 01 July 2013, http://bit.ly/1cIhu7G

[46]. Shalini Singh, “India's surveillance project may be as lethal as PRISM”, The Hindu, 21 June 2013, http://bit.ly/15oa05N

[47]. Cyberspace Law and Policy Centre, Privacy, http://bit.ly/14J5u7W

[48]. Bruce Schneier, “Privacy and Power”, Schneier on Security, 11 March 2008, http://bit.ly/i2I6Ez

[49]. Morgan Marquis-Boire, Bill Marczak, Claudio Guarnieri & John Scott-Railton, For Their Eyes Only: The Commercialization of Digital Spying, Citizen Lab and Canada Centre for Global Security Studies, Munk School of Global Affairs, University of Toronto, 01 May 2013, http://bit.ly/ZVVnrb

[50]. Elonnai Hickok, “Draft International Principles on Communications Surveillance and Human Rights”, The Centre for Internet and Society, 16 January 2013, http://bit.ly/XCsk9b

For more details visit https://cis-india.org/internet-governance/blog/fin-fisher-in-india-and-myth-of-harmless-metadata

Banking and Accessibility in India: A Report by CIS

nirmita — 2013-08-13T04:00:19Z

The report gives an analysis of banking accessibility for persons with disabilities in India. Besides a detailed look at the legal provisions and guidelines on banking and technology, the report also provides a view on different disabilities in relation to banking and accessibility in India and contains case studies and guidelines from countries such as New Zealand, Australia, the United States of America, Canada and the Netherlands. The report sums up the analysis with suggestions and recommendations to improve banking accessibility for persons with disabilities in India.

Executive Summary

India is a signatory to the United Nations Convention on the Rights of Persons with Disabilities (CRPD), and has an obligation to provide equal opportunities and facilities to everyone, irrespective of any disabilities they might suffer from. This is guaranteed in the right to equality and the right to life, which are enshrined in the fundamental rights in the Constitution of India. There are specific Reserve Bank of India (RBI) notifications that mandate banks to offer banking facilities in a non-discriminatory manner to all customers. Nevertheless, there are many problems faced by people with disabilities while accessing banking and financial services in India. For instance, many banks and Automated Teller Machines (ATMs) are not physically accessible, staff has no training or expertise in dealing with customers who have special needs, and despite the existence of technology, and ATMs are not equipped to be used by people with disabilities.

There are several international guidelines which can be referred to while formulating policy on banking accessibility, such as guidelines on ATM construction and modification (USA) and guidelines on making websites accessible for people with disabilities (the Web Content Accessibility Guidelines), as well as voluntary standards that have been taken up by banking associations in countries like Australia and New Zealand in order to make banking more accessible to people with disabilities and the elderly population.

The adoption of accessibility features and technologies in Indian banks today is very low, despite there being a legislative as well as executive push for the same. Banks which do not follow these guidelines are not meeting their legal requirements, and it is important for them to understand not just their obligations, but also the benefits that will accrue to them if they follow the suggested guidelines. To that end, this report looks at the current notifications and guidelines that govern this area, the problems faced by people with disabilities, and looks at guidelines from other countries to suggest solutions that can be incorporated by different banks in India.

Introduction

As per the 2001 Census, there are around 2.19 crore persons with disabilities in India. They constitute 2.13 per cent of the total population of the country.[1] This includes persons with visual, hearing, speech, locomotor and mental disabilities. Despite these numbers, there is a lack of understanding of their needs, and people with disabilities face a number of obstacles when it comes to living a normal life, and availing banking facilities is a big part of the problem. Consider the fact that only 50 out of the 1.04 lakh Automated Teller Machines (ATMs) in India are accessible to people with disabilities.[2] There is a general lack of infrastructure and awareness in India that permits people with disabilities to use banking services. This translates to problems not just in accessing a physical bank and seeking help from a bank official, but also extends to accessing services such as ATM machines and online banking options. The problem is exacerbated by the fact that around 75 per cent of persons with disabilities live in rural areas, and only around 49 per cent of the disabled population is literate and only 34 per cent is employed.[3] Although one may find some rare cases of disabled-friendly banking options in the metros, in the rural areas, there are neither facilities nor is there any sensitisation towards meeting the needs of the disabled.

India is a signatory to both the United Nations Convention on the Rights of Persons with Disabilities, 2006[4] (hereinafter, “UNCRPD”) and Biwako Millennium Framework towards an Inclusive, Barrier-free and Rights-based Society for PWDs in Asia and the Pacific, 2002[5] and thus has an international obligation to ensure equal access to all members of the population. This obligation extends to giving people with disabilities the right to conduct banking services. This has been recognised by several Reserve Bank of India (RBI) directives as well, although these guidelines have not been fully implemented so far.

Currently, it is very difficult for people with disabilities to use banking services in India. If a person who has a hearing disability walks into a branch for a home loan, the branch does not have a person who can understand or interpret sign language. More usually, the branch does not even have the resources or knowledge about whom to contact to facilitate the interaction by interpreting. These obstacles mean that a person with disability/ies always has to latch on to someone who is fully capable to help them. Without such help in the form of guarantors or co-borrowers who are fully capable, the chances of obtaining finance from the banks are low because bank's probably give a person with disability/ies a much lower credit rating based on their own internal criteria. These determinations automatically put the disabled at a disadvantage. A person with a learning disability, for example, dyslexia, will face severe difficulty filling out an application form (or any document for that matter) and banks are not disabled friendly in terms of the attitude of the staff towards such difficulties.

Making banking accessible for people with disabilities is both a best practice that should be followed, as well as a sound commercial decision. There are a large number of people in India with differing levels of disability, who would benefit from using banking services. Additionally, the number of people will only increase with time as India’s young population grows old, since incidence of disability increases with age.[6] The Internet, above all, is a tool for people with disabilities to bridge the differences between them and others, and all efforts must be made to ensure that they are not at a disadvantage when it comes to using services such as net banking. There is also the consideration that improving accessibility improves access for all users, and makes it possible for them to make use of more services. A lot of accessibility issues (such as the physical accessibility to branches and ATMs, signature mismatches due to hand tremors or strokes) are common to the disabled, the elderly and those with neurological conditions. Taken together, this constitutes a significant percentage of the customer base — so these issues should be addressed by banks for that reason alone.

This report will look at the legal imperatives that govern accessibility in banking services in India, and look at the various problems being faced by people with disabilities when trying to use banks. It will also look at sample guidelines from other countries and suggest best practices for banking institutions, as well as take a look at the various costs that could be incurred in trying to make their banks more accessible.

The scope of this report is restricted to covering only basic banking services in India, and other financial services, such as insurance and loans, have not been dealt with.

Legal Imperatives

The rights of persons with disabilities have been recognised under various legal instruments, and it has been established that they are to be given the same services and privileges as other members of society.

Constitutional Provisions

Part III of the Constitution of India, which deals with the fundamental rights of citizens, recognizes the principle of equality of all people. Article 14 states that the government must accord equal protection of the law to any person within the territory of India.[7] This recognition of the importance of non-discrimination means that the state must ensure that people with disabilities do not suffer disadvantages when it comes to accessing public services.

Article 15, which deals with prohibition of discrimination on various grounds states that no citizen is to be subject to any disability, liability or restriction with regard to access to shops, public restaurants, and other public places.[8]

It is evident that this important constitutional protection extends to people with disabilities, and it is their right to gain equal and accessible access to all manner of services, including banking.

Legislation dealing with Disability

There are several national laws that deal with the rights of people with disabilities, though not all of these laws have a direct bearing with banking.

The Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995

The Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995 (“the PWD Act”) was enacted to give effect to the proclamation on the full participation and equality of people with disabilities on both central and state governments. The PWD Act has been enacted under Article 253 of the Constitution.[9] It has several provisions for people with disabilities, including education, employment, creation of barrier free environment, social security and similar overlooked areas. It provides for a three tier arrangement:

For evolution of policy for the benefit of persons with disabilities Implementation of the provisions of the Act and laws, policies, etc., and monitoring implementation and redressing grievances.

The implementation of the Act relies on collaboration between the appropriate governments, which includes various central ministries and departments, state and union territories, and local bodies.[10]

Chapter VIII of the Act deals with non-discrimination, and one of the measures it recommends is making buildings accessible by simple measures such as curb cuts and slopes in the pavements for wheelchair users.

There are several problems with the enactment.[11] The terms "accessibility" and "disability" are not clearly defined. They are also not provided as a matter of right but are based on the economic capacity of the service provider. It also fails to consider the access to services and information. However, public banks need to be conscious, since they will usually be considered to have sufficient economic capacity, and might be bound to deliver their services to people with disabilities. This has often become an issue in other jurisdictions as well. In 2009, the Royal Bank of Scotland, for example, was forced to pay extensive damages to a disabled student who was unable to access the bank due to a lack of wheelchair lifts.[12]

The National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities Act, 1999

The trust is intended to give complete care to people with mental retardation and cerebral palsy, and also manage the properties bequeathed to the trust. The trust supports programmes that promotes independence and address the concerns of these special persons, especially the ones who do not have family support. The trust is also empowered to receive grants, donations, benefactions, requests and transfers.[13]

The Mental Health Act, 1987

The Act consolidates and amends the law relating to the treatment and care of mentally ill persons, in order to make better provisions with respect to their property and affairs, and other incidental matters.[14]

The Rehabilitation Council of India Act, 1992

The Act was created to provide for the constitution of the Rehabilitation Council of India for regulating training of the rehabilitation professionals and maintaining of a central rehabilitation register. It also regulates the recognized rehabilitation qualifications, and prescribes minimum standards of education.[15]

RBI Notifications

The most important resource when it comes to banking guidelines is the RBI, which comes out with regular notifications. The RBI has been conferred wide powers under the Banking Regulation Act, 1949 (BRA),[16] under which it can supervise and control the various banking companies, and they are bound to follow its directions. Section 35A of the Act specifies that in public interest or in the interest of banking policy, the RBI can issue such directions as it deems fit, and the banking companies or the banking company, as the case may be, shall be bound to comply with such directions.[17]

RBI has released several notifications dealing with the rights of the disabled.

Circular on grant of banking facilities to the visually challenged

In its Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008,[18] the RBI mandated that banking facilities (including cheque book facility, operation of ATM, locker, etc.) cannot be denied to the visually challenged as they are legally competent to contract.

In the notification, the RBI recalled the order of the Chief Commissioner for Persons with Disabilities, which had earlier been passed by the Indian Banks’ Association (“IBA”) to its member banks. The Order instructed that banks should offer all the banking facilities including cheque book facility, ATM facility and locker facility to the visually challenged and also assist them in withdrawal of cash. This order has reiterated that there can be no denial of services just because there is an apprehension of risk in operating or using the facility; it said that a similar security threat exists for all members of the population.

As per the RBI notification, the banks are therefore bound to:
Ensure that all the banking facilities such as cheque books are offered to the visually impaired without any discrimination. These facilities should include third party cheques, ATM, net banking, locker, retail loan and credit card facilities.

Advise their branches to render all possible assistance to the visually impaired for availing the various banking facilities.

Circular on making ATMs accessible

The RBI had been receiving several suggestions to make branches and ATMs easily accessible to people with disabilities by providing ramps so that wheel chair users can access them and the height of the machine is also appropriate for them. It had also been receiving suggestions for installing speaking software and key pads with letters in Braille to facilitate use by persons with visual impairment. After considering these suggestions, the RBI passed a notification, directing the banks to implement such measures.

As per its Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008, RBI has directed all banks to provide:

Ramps to ATMs: Banks have to take necessary steps to provide all existing ATMs or future ATMs with ramps so that wheelchair users or persons with disabilities can easily access them and also make arrangements in such a way that the height of the ATM does not create an impediment in its use by a wheelchair user.
Ramps at bank entrances: Banks may also take appropriate steps including providing ramps at the entrance of the bank branches so that the persons with disabilities or wheelchair users can enter the bank branches and conduct business without much difficulty.
Accessible ATMs: Banks should make at least one third of new ATMs installed as talking ATMs with Braille keypads and place them strategically in consultation with other banks to ensure that at least one talking ATM with Braille keypad is generally available in each locality for catering to needs of visually impaired persons.
Information about the ATMs: Banks should also bring the locations of such talking ATMs to the notice of their disabled customers.

Circular on implementation of the guidelines

These guidelines were strongly reiterated as recently as September 5, 2012, where the RBI by its notification numbered DBOD.No. Leg.BC. 38/09.07.005/2012-13[20] highlighted the abovementioned circulars. It said that it had been brought to their notice by the Office of the Chief Commissioner for Persons with Disabilities that visually challenged persons are facing problems in availing banking facilities like internet banking.

Banks were advised under this notification to strictly adhere to instructions contained in the above circulars and extend all banking facilities to persons with blindness, low-vision and other disabilities.

Circular on guardianship certificates

The RBI, by its Master Circular DBOD.No.Leg.BC.9/ 09.07.006/ 2009-10[21]dated July 1, 2009 on Customer Service, directed banks to accept guardianship certificates issued by local level committees set up under the National Trust Act, enabling persons with disabilities like autism and cerebral palsy to open and operate accounts. Banks were advised to rely on the guardianship certificate issued either by the district court under the Mental Health Act or by the local level committees under the National Trust Act for the purposes of opening and operating bank accounts[22] by the legal guardians for people with disabilities that is covered under the Act. Banks were also advised to ensure that their branches give proper guidance so that the parents or relatives of the person with disability/ies do not face any difficulties in this regard. It has also directed that information about the opening of such bank accounts be displayed conspicuously, in both English as well as the regional language, in its circular RBI /2009-10/142.[23] This notification was in response to a Delhi High Court decision that directed banks to put up such information.

Banks are therefore directed to:

Accept guardianship certificates: Banks can accept certificates issued by local level committees set up under the National Trust Act or district court under the Mental Health Act, so that persons with disabilities like autism and cerebral palsy can open and operate accounts.
Provide assistance: Banks should ensure that their branches give proper guidance so that the parents or relatives of the person with disability/ies do not face any difficulties.
Display information: Banks should ensure that information about the opening of such bank accounts be displayed conspicuously, in both English as well as the regional language.

National Policy on Disability

The National Policy for Persons with Disabilities, which was published in 2006, recognizes the extent of problems faced by the disabled in India. The report also discusses the number of citizens who are affected by disability: “According to the Census 2001, there are 2.19 crore persons with disabilities in India who constitute 2.13 per cent of the total population. This includes persons with visual, hearing, speech, locomotor and mental disabilities. Seventy five per cent of persons with disabilities live in rural areas, 49 per cent of disabled population is literate and only 34 per cent are employed. The earlier emphasis on medical rehabilitation has now been replaced by an emphasis on social rehabilitation. There has been an increasing recognition of the abilities of persons with disabilities and emphasis on mainstreaming them in the society based on their capabilities.”[24] The policy endorses accessibility and says that a barrier-free environment enables people with disabilities to move about safely and freely, and use the facilities within the built environment. In the principle areas of intervention identified by the policy, it ensures that banking services are made barrier free and accessible.[25]

The National Policy is intended to inform the disability plan to be incorporated in the 11th Five Year plan,[26] which will have a timeline and funds for programmes which can be allotted through the Finance Commission.

Explaining Disabilities

There are many problems faced by people with disabilities when they consider banking and financial services. From the very beginning, banks are a complicated route to charter for people with disabilities. Banks often resort to complex schemes and pricing systems, which can be difficult to understand for people with cognitive disabilities.[27] Finding bank branches and ATMs in their neighbourhood which are disabled-friendly and can be accessible to them is another difficulty, especially in a place like India where finding information is often a problem. There might be problems with physical accessibility — lack of ramp which makes it impossible for a wheelchair-bound person to use a bank or uncomfortable height of an ATM which makes it unwieldy for a wheelchair-bound person to access it — which can extend to the virtual realm as well: if a bank’s website is not complying with the standards for web-accessibility (discussed below) and is difficult to use by people with disabilities, they will be unable to take recourse to internet banking, as well.

In many countries such as Australia[28] there is great reliance on phone banking, which can be especially helpful to blind customers, or on audio-based telephone devices, which can be used by deaf-blind or the deaf customers. However, neither technology is at present available in India; text-based alternatives or spoken prompts (TTY based telephone banking) are not used by any banks. It is therefore essential that if a customer is using the interactive voice response (“IVR”) system of a bank and speaking to a bank representative on the phone to get a transaction done that the communication be clear, precise and easy to follow — as anyone who has attempted phone banking in India would testify, that is certainly not the case.

Let us take a look at some specific disabilities and what banks can do to ensure accessibility to their customers:

Problems faced by the hearing impaired while banking

When a person who cannot hear goes to a bank, the first problem they face is the fact that unless they are proficient at lip reading, they will find it difficult to communicate with the bank officials or tellers even when undertaking simple tasks like withdrawing money or depositing cheques. An important point to remember is that most hearing impaired people are more familiar with sign language than with English, and so can get confused by the complicated language used by the banks in their brochures and information booklets. If a deaf customer is communicating with the bank official by writing out instructions, it could take a longer time than other customers and they might face problems with other customers.

Another problem that might occur is that error messages or other audio cues might not be picked up by customers who are using multimedia based banking services or ATM machines.[29] This problem is exacerbated when using customer care services for banks, which are usually available only on the phone. With a lack of technological options for the hearing impaired, they are unable to access the IVR systems, or interact with customer care executives, which make it difficult for them to avail of all banking service facilities.

What can banks do?

Training: Ensure that the bank staff is sensitised to the needs of the disabled and deaf customers, and know of a sign language translator who can be called if a customer requires it.
Ease of understanding: Make the instructions — both in the physical banks as well as in ATMs and websites — simple and precise, so they are easily understood. This will help all customers, not just those with disabilities.
Technical solutions: One solution available in some countries is using a phone-to-text machine or software that enables hearing impaired customers to use the phone banking and customer care services of a bank. For example, the Royal Bank of Scotland users can use a Typetalk or BT Textdirect service which will enable them to speak to an operator and so convey their messages.[30] If a bank feels that sufficient customers will benefit from such a technology, it should invest in it.
Sign language interpretation: A more low-tech solution is to offer interpretative services, where customers who need it can be assisted by someone who is proficient in sign language to help relay their point across to the bank.

Problems faced by the visually impaired while banking

Visually impaired customers can find it difficult to navigate and even reach their banks, if the path is not clear and if the building is not provided with enough ramps and clear entrances. Even understanding the terms and conditions of banks and their services are difficult to comprehend, because the language used to describe services and procedures is confusing and complicated. Often, a booklet with the terms and conditions is simply handed over with no concern for how the person is supposed to read them. Visually impaired people might also face problems in distinguishing details on cheques and other financial instruments which, unlike currency, do not have physically distinguishable marks on them.

Visually impaired customers often face a lot of problems while using ATMs, because the keys are not marked with recognisable lettering in Braille. Even when there is a token raised symbol on the middle key or Braille markings on the keypad for tactile recognition, there is still the problem that what is being displayed on the touchscreen, as well as the instructions on how to proceed with a transaction, are not capable of being communicated. Most ATMs in India are not equipped with an audio jack, and so can’t be used by blind customers who want to connect headphones and hear the display on the screen.

There is also the problem of signature mismatches, especially when it comes to opening accounts and signing cheques. Currently the bank’s solution is to not have the person with disability/ies sign the cheque, which is not a solution that works consistently, especially when a person with disabilities is running a company. There should be a separate process in place to facilitate issuance of cheques by the visually impaired.[31]

The first and most obvious problem with the visually impaired using net banking and other services on the internet is that they won’t be able to see the screen. Similarly, when they attempt to use the ATM machines, the screen cannot be read and the keyboard functions are often unclear. The problem is often accentuated for people with low vision, because the improper lighting, low contrast print and other glares make it difficult to make out what the screen says.[32] Some sites have a security requirement where users have to input CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) codes in order to validate their payment or to register for a particular service; using such security codes can be particularly problematic for blind customers.[33] Banks websites might have pop ups or automatic music playing, which makes it difficult for the visually impaired to use their screen readers. Another problem arises in the mobile applications (“apps”) that are used by various banks; the format is not supported by screen readers on smartphones, and so customers with disabilities can’t use the facility made available to others.

What can banks do?

Training: Sensitise the staff to the needs of blind customers, and ensure that there is a customer care executive who is present when a visually impaired customer needs assistance with a particular service.
Accessible formats: Printing out bank documents or statements in large size fonts, Braille or in audio script format if required is the first thing that banks can do to assist their visually impaired customers. Banks can also try to migrate towards accessible e-text or DAISY formats for their disabled customers.
Banking Guide: Coming out with a bank note guide to help identify the different bank notes and counterfeits, if any, is also important for visually impaired people who rely on their sense of touch. Similarly, an accessible format guide that takes you through the various steps that are involved in withdrawing cash or using an ATM would greatly assist blind customers who are using a new format or type of bank machine for the first time. At the same time, increasing the screen size and resolution of ATM screens would go a long way in improving access to the customers.
Templates: Banks can also be encouraged to come out with cheque book templates, so that blind users can familiarise themselves with using such bank documents and the process of writing cheques becomes easier for them.[34] Banks should also develop a better solution to the problem of visually impaired customer’s inability to sign cheques.
Open format statements: Banks should also ensure that when they provide customers with statements, they are made available in open formats, such as HTML or RTF, so that they can easily be read by screen readers.
Technical solutions: There are some alternatives to the CAPTCHA codes available, such as audio codes or maths questions. Some sites have the option of hearing the codes, instead of just seeing them. There are also human aided accessible CAPTCHA services (such as Solona), where the customer can send a screenshot of the screen to an aide. However, this has several security and privacy implications, and so is not an ideal solution. Multimedia on the websites of banks should be made optional, with a clear possibility of turning the music or animation off, so that users can use the screen reader without any problems.
Mobile apps: Banks should work with their technology partners to ensure that their mobile apps are accessible on all devices and can be used by customers using assistive technology.
Improved ATMs: Several banks around the world are switching to ATMs which give output in multiple formats, such as audio and large-font print,[35] making them more user friendly. There are several guidelines in effect in various jurisdictions which describe better design for ATMs, which takes into account the physical needs of disabled customers; newer ATMs which are set up should be asked to conform to such standards. While this is slowly starting to take place, more banks need to expand and improve their building structures keeping such guidelines and needs in mind. This has been discussed in the next section on ATM Guidelines.
Sensitisation: Special care should be taken to explain terms and conditions to visually impaired persons — there should be an effort to ensure that the person who is opening an account has understood the various terms and conditions and not just heard them.

Problems faced by those with physical disabilities while banking

In India, a major problem is the physical accessibility of banks, with hardly any buildings being equipped with ramps and elevators; even if the bank itself is made accessible via these architectural modifications, the area surrounding the bank, for example, the market place, might be difficult to reach for people in wheelchairs, ultimately making it very difficult for them to use banks.

People with physical disabilities might find controlling their limbs for prolonged periods to be a problem, and so would find it difficult to use not just the physical banking services, but also internet services which necessitate controlling a mouse for a long period of time.

What can banks do?

Build ramps: The most important step that needs to be taken by different banking institutions is ensuring that their ATMs and branches are accessible through a ramp, so that it is physically possible to reach from the road or other public area.
Elevators: Where possible, elevators should also be provided.
Special measures: Within the bank, there should be special provisions for people in wheelchairs or crutches, such as a designated queue and teller, so that they do not have to wait in queue for a long period of time.

Problems faced by those with cognitive disabilities while banking

People with cognitive disabilities might have lower attention spans and might have problems with understanding complicated bank procedures and requirements. If the steps involved in using an ATM or other physical transactions are not logical and simple, people with cognitive disabilities will be unable to handle them. As a lot of Indian banks are rather chaotic and the transactions lack a certain consistency, people with cognitive disabilities could face a lot of problems adjusting. People who have cognitive disabilities might also be relying on their guardians or parents to assist in operating their bank accounts, and legal and bureaucratic hurdles to doing so can be a big hassle.

The front staff at banks are often improperly trained and do not have a holistic understanding of how to deal with people with disabilities. It has also been observed that while banks can be helpful while opening accounts, they are not open-minded about granting loans to people with disabilities.[36]

Customers who are autistic have hand function issues which can cause their signatures not to match the ones on record, which again causes problems when it comes to opening accounts or signing cheques which ultimately bounce.

What can banks do?

Sensitisation: Sensitise the staff to the special needs of customers with cognitive disabilities.
Display of information: Information for guardians of such customers, on the requirements for opening bank accounts, should be prominently displayed in the branches of the bank (Refer to Section 4.3.4).
Uniformity in procedures: Banks should make uniform guidelines or procedures to be followed for each transaction, so that there is a certainty and regularity that eases the way for people with cognitive disabilities.
Clear language: Banks should also ensure that they use extremely simple and clear language in all their transactions as well as literature in order to mitigate confusion.[37]
Identity establishment: There need to be rules put in place to allow those who are unable to sign properly to establish identity in some other manner.

Guidelines on Banking Services and Technology

The previous section has looked at some of the problems being faced by people with disabilities when they access banking services in India. This section will look at some guidelines and best practices which are aimed at increasing the accessibility of services.

Mobile banking

There is the possibility of accessing a variety of financial services through mobile devices, which are termed as mobile banking or “m-banking”. This accessibility means that a lot of people with disabilities who live in rural areas, who have earlier not been able to access banks, can now do so using their mobile phones. Mobile banking also makes it much easier for customers with bank accounts to access their details and do transactions — for people with disabilities, this is a big step forward, as it means they do not have to endure the hassle and inconvenience of going to a bank, where they may not find the assistance that they need.

Currently, mobile banking is not that prevalent in India; less than one per cent of current bank customers are covered under the mobile banking services.[38]

However, the growth in mobile banking transactions has shown an increasing trend. For example, in the month of June 2012, 3.43 million transactions amounting to Rs. 3067.10 million were processed, as compared to 1.41 million transactions amounting to Rs. 984.66 million processed in June 2011 — an increase of about 143 per cent in volume and approximately 211 per cent in value terms.[39]

The Reserve Bank of India has passed some operating guidelines for mobile banking transactions.[40] These guidelines specify the technology and security standards, as well as the requirements for interoperability between operators, transaction limits and procedure for grievance redressal. They also tackle customer protection issues.

Banks should leverage the flexibility and utility of mobile banking in increasing access to their customers who have disabilities, as it would mean lesser expenses for both the banks as well as the customers.

Internet banking

Internet banking is increasingly popular with customers, due to its convenience and ease of use; it removes the necessity of physically going to a bank. Since physical banks are often difficult for people with disabilities to navigate, internet banking could provide the best solution (though there are several problems with this medium as well, as have been described in the previous chapter). However, banks can make their websites more accessible and follow the prescribed guidelines to ensure a better banking experience not just for their disabled customers, but for all customers.

The biggest obstacle that comes with developing net banking options which are accessible to all is the wide diversity in the people who are trying to access the banks’ websites, and it is here that universal design comes into play. “The goal of universal design is to have each web page accessible by all people, instead of providing separate web pages for people with disabilities. This requires, for example, for people who are blind, textual equivalents for all images, and reading order and structure compatible with screen reading; for people who are deaf, visual equivalents such as captions for all audio information; and for people with motor disabilities, means to navigate the page without fine motor control.”[41]

There are a set of standards in place for website accessibility. The Web Content Accessibility Guidelines (“WCAG”) 2.0 specify the manner in which the material on any website is to be perceivable, operable, understandable and robust.[42] Under these four stated principles of web content accessibility, twelve guidelines have been given, which give the web content developers a framework and set of objectives to understand the needs of the disabled. There are also levels of conformance that are defined for each guideline, and a list of sufficient and advisory techniques has also been given.[43]

The WCAG 2.0 Guidelines includes some basic steps, such as including text alternatives for all non-text objects, including descriptors or captioning for images, audio and animated sequences, and following a style sheet wherever possible, in order to maintain a consistent design. The guidelines deal with visibility and display (using contrasting colours for background and text; using relative sizing so that the text can be increased to upto 200 per cent), functionality (providing skip links such as “Back to Top”; ensuring that animation can be paused or switched off; ensuring keyboard as well as mouse functionality), and formatting (ensuring the text is not justified; setting the language attribute of each page; providing clear navigation mechanisms; ensuring that all mark up is validated and coded correctly), amongst others.[44]

The National Informatics Centre (NIC) has developed some guidelines for government websites, which contain best practices for accessibility in website design; these guidelines were released in 2009, and are mandated for governmental websites. The guidelines are classified into three categories: mandatory, advisory and voluntary; a compliance matrix has been provided for various departments and organisations to assess their compliance with the guidelines.[45] It is crucial that banks comply with these guidelines to ensure that a certain basic minimum standard at web accessibility is met for the banking customers across all websites.

Another dimension which is unique to India is that of regional language; for banking customers who are not comfortable with English, it is recommended that bank websites be provided in major regional languages as well. The best way to display regional fonts is to use Unicode (UTF-8). Banks should ensure that Unicode is used to display the fonts, as otherwise the fonts can become garbled and a person using a screen reader will not be able to access the written material at all.

A critical guideline to be followed is that visual information should also be coupled with audio information, and that frequency and volume of the audible cues should be capable of being configured and controlled by the user.[46]

Automated Teller Machines (ATMs)

The number of ATMs and their penetration in India is very low: 63 ATMs and 497 points of sale per million population,[47] and a number of regulatory and commercial requirements have led to their relative low (though increasing) use in India. RBI has recently passed guidelines on operating White Label ATMs[48] which effectively open up most of the acquiring part of the process to non-bank independent players.[49] This should ensure that there is a greater increase in the number and penetration of ATMs in India, which will be beneficial for people with disabilities only if the ATM-makers ensure that minimum guidelines for the disabled are met with.

Currently there are no guidelines in India on how to construct ATMs in accordance with the needs of people with disabilities. However, banks can take guidelines from other jurisdictions as their guide and look at how other countries have handled the issue of making ATMs more accessible. It is hoped that this lacuna in the policy will be filled soon.

The American Department of Justice recently notified a final ruling on the standards of accessibility relating to ATMs under the Americans with Disability Act (“ADA”). Such standards range from requirements that signs be in Braille, a voice guidance system, and input controls for blind users.[50] These standards took effect in March 2011, and had a March 2012 compliance date. All ATM owners are to comply with these guidelines when constructing or altering ATMs.

Some salient features of these guidelines are:

Height and reach: It is mandated that the ATM’s reach should be between 15 and 48 inches. Further, the graphic area where the touch commands are input needs to be lowered to the desired height.
The input device should be tactile, and so the surface of the keys should be different from the base and this should be apparent by touch. The keypad should also be arranged in a standard 12-key ascending or descending layout, as seen in telephones or computers.
ATMs must be equipped with both voice guidance systems as well as Braille language signage. This would mean adding a headphone jack to the machine, so the audio is heard only by the user and thus ensuring his privacy.
The display in the ATM needs to be clear; from an observation point 40 inches above the floor in front of the machine, the letters should appear in a sans serif font, with a minimum height of 3/16 inches, in a colour contrasting to the background.
There is also a requirement of equal services, which means that all services offered at any location through a bank’s ATM must also be provided by an “accessible” ATM in the same location. For this purpose, each installation is to be considered as a separate location.

The Indian Banks’ Association (IBA) has issued a Standards document on Accessible ATMs for customers with disabilities, and has also released a work flow document to be followed by various banks. The IBA Standards documents states that:

“The fundamental principle of an Accessible ATM for development, testing and implementation purposes is to ensure a machine which enable the user to complete all transactions successfully with a blank screen simply through voice guidance for totally blind users, permit independent use through clear screen data for low vision / partially sighted users and effective physical access for wheel chair users.”

The document specifies different accessibility measures to be taken for each level of accessibility (for example: completely blind users and users with partial sight), with details about the size and measurement of various features that need to be incorporated. It also includes a workflow to be incorporated into the Speaking ATMs for the effective use by people with disabilities.

Currency

For currency to be most effective as a means of payment, all users should have barrier-free access. The ability to conduct financial transactions using bank notes is crucial to independent living.[52] Yet this can pose significant challenges for individuals who are blind or partially sighted.

Physical currency (both notes and coins) are confusing and often cannot be distinguished from each other by merely feeling them. There is a great similarity between the hundred, five hundred and thousand rupee notes, as well as in the coins which are now completely confusing. Notes should also be discernible to the colour blind, which in their current form is not always possible. Various representations have been made to the Government of India on this regard and the change required is only a small one, though no changes have so far been forthcoming.

India can learn from the example of other countries which have experimented in the past with introducing currency which is friendlier to people with disabilities. Whether it is the printing of differently coloured notes, or the development of “raised-texture tactile features,”[53] there are several alterations that can be made to the currency. In India, the bank notes come with raised texture shapes to help the visually impaired to identify the different notes, and also come in different colours, though further improvements can be made. This problem is exacerbated in the coins — earlier, there was a differentiation in shape between them, but the newly minted coins of denominations Rs. 1, Rs. 2 and Rs. 5 are all very similar, and differentiating between them is a big problem.

In countries such as Canada, development of bank notes is based on a “continuous process that relies on scientific and empirical research, together with direct feedback from bank note user groups and experts. The bank consults Canadians living with blindness and low vision, as well as their representative organizations and vision experts, to identify the needs of this community and to explore potential solutions.”[54] It is this sort of consultative process that needs to be incorporated in India as well.

Telephone Banking

Telephone banking is in its nascence in India and not all banks provide it. Furthermore, there are no guidelines in place to govern how telephone banking would take place. For people with disabilities, telephone banking could be very useful, if the proper tools are made available to them. Banks can look at the draft guidelines of other countries (refer to section 8 of the Report) which have provisions for phone banking to see what kind of procedure they should follow.

Converting to Accessibility in India

Making banking accessible is not just in the commercial interest of the bank but is also in line with its commitments under various legislation and international conventions. In India, this has even been acknowledged by the RBI, which has issued a notification[55] suggesting that at least one-third of the new ATMs of all banks must be accessible.[56] Dinesh Kaushal has studied[57] some examples, such as the Punjab National Bank, which has set up some talking ATMs in Jaipur, or the State Bank of India which in 2010 announced plans of installing 7000 talking ATMs, but there is no news on the status of this goal. Currently the bare minimum target set by RBI is also not being met.

Subsequent to the RBI notifications, some positive developments have started taking place. The Union Bank of India has indicated that it will deploy over 100 Voice Guided ATMs — which not only allows access to visually impaired people but also people with physical disabilities through ramps for wheel chair access.[58]

Half of these ATMs are to be put up in the banks, and the other half in passport offices. The ‘Talking ATM’ is designed as per Access for All (AFA) standards and comprise of accessible key pads, voice-guidance technology, Braille stickers and multi-lingual capability. When a visually challenged person attaches his headphone set to this ATM, he can hear the instruction which enables him to fill-in the required data using the numeric keypad. Apart from reading aloud screen messages, the machine provides complete orientation making it easy for the customer to use the machine. An important security feature of this ATM is that it provides the person an option to blank out the screen as a safety mechanism to avoid shoulder surfing by any bystander trying to access customer data during the transaction.[59] The bank recently completed setting up the 100th such ATM in the building of the National Association for the Blind.

The NCR Corporation India, which has a 47.5 per cent share in the country’s ATM business, has stated that it will install 50 ‘talking’ ATMs in various passport offices.[60] The company set up India’s first talking ATM in Ahmedabad for the visually impaired under the Union Bank of India initiative described above. Importantly, the managing director of the ATM company stated that while the hardware of the ATMs remains the same, the software customisations depend on the specific needs. Banks do not need to change their entire fleet of ATMs for installation of new solutions.[61]

One concern that arises when we consider questions of accessibility is: what would be the cost of altering the present technology and infrastructure? If the cost of making banking accessible is too prohibitive, it would not be in the interests of the banks to do so.

“A talking ATM is the regular ATM with an additional module that allows a blind person to get the information in audio format. A talking ATM could be configured so that when a user plugs in a headphone in the audio jack, the ATM would start talking to the person with audio messages…Installing talking ATM technology is not very expensive. It might range anywhere between Rs. 25,000 and Rs. 50,000.”[62]

There needs to be an evaluation of the present ATMs to see if merely upgrading the software would suffice in converting them to speaking ATMs — if this is the case, it can be done so with the help of the manufacturer at a low cost. The evaluation would also help the banks identify those machines which can be upgraded by the addition of some simple technology and hardware, while the others could be marked for eventual replacement. At the same time, the new machines that are set up by the banks should be audio-enabled; this should not be difficult as “all new ATM installations are audio enabled, as all major ATM manufacturers now produce talking ATMs including Triton, NCR, Wincor-Nixdorf, Diebold, and Fujitsu.”[63]

Under the Americans with Disability Act, the determination of when an undue burden is placed on an establishment which has to make its services accessible is to be determined on a case by case basis, and would be considered keeping in mind factors such as the nature and cost of the upgrades, the availability of alternatives and the resources present with the financial institution in question.[64] Such a system should be incorporated in India as well, where the ability of the bank is considered when seeing the efforts it needs to make when converting its services to make them more accessible.

Union Bank of India’s Accessible and Talking ATM has brought in many initiatives for the first time, like the use of bilingual Indian accent text-to-speech (TTS) voices in English and Hindi, accessible infrastructure for the physically disabled and complete voice guidance support for ATM operation.[65] These should set the benchmark for other banks who want to improve the accessibility of their services as per the guidelines set forth by RBI.

Case studies and Guidelines in Other Countries

Looking at the guidelines that are present in other countries can be helpful in determining how banks in India should go about improving their services. The following countries have specific provisions in place which regulate or instruct how banks should handle their disabled customers.

New Zealand

The New Zealand Banker’s Association published a set of Voluntary Guidelines to meet the needs of older and disabled customers, which aim to improve access to banking services for such customers.[66] The guidelines recognise the increasing importance of older and disabled customers to banks as well as the importance of meeting their needs and demands. The guidelines direct the member banks to give training to the staff in order to better help the disabled customers, as well as to have specific procedures in place in case financial irregularities or abuse occur in bank accounts of people with disabilities. There are directions on improving physical accessibility (such as providing for low tables, ramps in ATMs, queuing aisles wide enough for wheelchairs and so on), as well as giving specific customer care help to those who need it, such as consulting the needs of the disabled when developing new services, having a provision for a reduction in fee if some customers are unable to use certain features, and having a provision for personal banking in special cases at no additional cost.

There are also specific provisions in the Guidelines for things such as ATM construction. Section 5.9 of the Guidelines specifies the factors to be kept in mind while designing ATMs: large screens, audible output, tactile differentiation in the keys, easy prompts in clear language and so on.[67] Section 5.10 talks about improving the accessibility of online banking and how bank websites should be designed, and recommends the use of international W3C web accessibility best practice standard, the accessibility-related New Zealand e-government web standards.[68] Finally, the Guidelines also talk about basics, such as clear and large font prints in their literature, and providing information in several formats (including Braille, DVD, and audio) wherever possible, to facilitate bank use by people with disabilities.[69]

Australia

The Disability Discrimination Act, 1992 (“DDA”) makes it unlawful to discriminate against a person on the grounds of a disability.[70] The objects of the DDA include eliminating, as far as possible, discrimination against people with disabilities and promoting recognition and acceptance within the community that people with disabilities have the same fundamental rights as the rest of the community. The law is administered by the Human Rights and Equal Opportunity Commission and sets out specific areas in which it is unlawful to discriminate. These areas include accommodation, employment, access to premises, and the provision of goods, services[71] and facilities. The HREOC administers the legislation, which includes complaints handling, public inquiries, policy development and education and training. The Commission has supported the development of several voluntary guidelines that determine accessibility in the sphere of banking.

The Australian Bankers’ Association (“ABA”) has worked with the community to produce voluntary Industry Standards in 2002 which aim to improve the accessibility of electronic banking. These standards cover a range of areas: ATMs, Electronic Funds Transfer at the Point of Sale, Automated Phone Banking and Internet banking.[72]

The voluntary standards for ATMs[73] cover a broad range of topics, including their access and location, their operation, the method of swiping and removing the cards, the display, the keypad, the output, security and privacy for the users, and finally, installation and operating instructions. There is a checklist provided with the recommended detailed standards for each of the above areas.

Electronic Funds Transfer at Point of Sale[74] occurs when funds are directly transferred from a cardholder's bank account to the retailer, when the cardholder's magnetic stripe card is swiped in an EFTPOS terminal. Cardholder authentication occurs by signature or Personal Identification Number (PIN). These standards cover areas such as access and location of the EFTPOS terminals, process of swiping, inserting or removing the card, operating instructions, display, keypad and output options, amongst others. A helpful checklist has been provided for EFTPOS deployers to assess whether their machines are disabled-friendly.

The guidelines on phone banking[75]

deal with financial services which are available to the customer via the telephone, that can be used by the customer without having to converse with an employee of the financial institution. The guidelines look at certain design principles, best practices for input and navigation, output, documentation, the role of TTY Communications and Relay Operators, and dealing with timeouts and errors. Like with the other standards, a checklist with the best practices as per the guidelines has been provided.

The standards on internet banking[76]

looks at various aspects of financial transactions taking place on the internet, and prescribe guidelines for design and implementation (for example: compliance with the WCAG1.0 standards), feedback and testing of accessibility, compatibility, enhanced usability (in areas such as navigation, registration, login, information redundancy and so on), consistency and user support. A specification checklist is also provided, so that owners can comfortably see whether their site is compliant with the guidelines or not.

There is an action plan for the above four set of guidelines, to check their implementation and to identify problems and barriers that may arise in the future.[77] Though these guidelines are voluntary, it is worthwhile to consider the example of such a detailed action plan, as implementation of any sort of guidelines will only become more efficient if something like this is followed.

The Australian Banker’s Association has also come up with a set of Guiding Principles for Accessible Authentication, which recognizes that “accessibility issues need to be considered in the deployment of authentication technologies, to ensure that people with disabilities and older people are not disadvantaged… The purpose of the Guiding Principles is to provide a framework for financial institutions to help reach a workable balance between security requirements, commercial strategies and equitable access to banking products and services.”[78] The Principles aim to follow certain universal design principles, of equitable and flexible use, minimal effort, simple and intuitive design, amongst others. They are as follows:[79]

Accessibility of authentication technologies: Financial institutions should ensure that authentication technologies are accessible to all customers, or where this is not possible, a human-based alternative authentication system needs to provide equivalent amenity and convenience.
Customer convenience: All customers should be able to undertake their personal and business financial activities conveniently and safely.
Authentication planning: Financial institutions should consider the accessibility needs of customers with disabilities and older customers as part of authentication technology planning.
Authentication testing: Financial institutions should consult customers with disabilities and older customers as part of planning and testing accessibility of authentication technologies.
Registration, login and transaction procedures: Financial institutions should ensure that registration; login and transaction procedures are as accessible as possible to all customers.
Messages and error recovery: Financial institutions should ensure that online messages are unambiguous and written in “plain English” and that error recovery processes are efficient and accessible.
Staff and customer training: Financial institutions should provide relevant customer support staff with appropriate disability awareness training so they are aware of the needs of customers with disabilities and older customers. In addition, financial institutions should provide customers with information and training in the use of available authentication technologies.
Raising staff, business and customer awareness: Financial institutions should develop a strategy for enabling relevant management and staff awareness of these Guiding Principles. In addition, financial institutions should promote the availability of alternative accessible authentication technologies with their customers.
Confidentiality of customer information: Financial institutions must ensure the confidentiality of information of customers with disabilities and older customers.

United States of America

The 2010 Standards under the ADA have set out detailed requirements to make ATMs accessible, as was discussed in the previous section of the paper. These elements are considered by the Department of Justice to be Auxiliary Aids and Services (and not structural elements) and the safe harbour provision does not apply to them.[80]

Though American ATMs have been equipped with text to speech functions and have been subject to height and space requirements for many years, the new rules provide for additional security and instructional features for disabled customers.[81]

All the ATMs which come under the scope of the ruling will have to be speech enabled; further, there are specifications as to the height requirement (the machine should be between 15 and 48 inches in height). There is a requirement that the input area be not just touchscreen, and it should be tactilely discernible from the surrounding surface; the keypad should be arranged in a manner that is common and easy to remember. Instructions about the use of the ATMs should be given in Braille and equal services should be offered to all customers, irrespective of their disabilities.

Subsequent to the passing of the ruling, the American Bankers’ Association recommended that banks be aware of the legal requirements under the Americans with Disabilities Act; ABA advocated that banks make a careful audit of their existing machines, and compare them to the standards to which they need to conform. In case the machines need to be upgraded, the machine manufacturers would have to be contacted in order to make alterations, if necessary.

Canada

Canada has issued standards for “self-service interactive devices”,[82] the umbrella term under which ATMs would fall, the purpose of which is to specify minimum accessibility and usability requirements for self-service interactive devices intended for public use. The standard specifies accessibility requirements for automated banking machines (ABMs) — both stand-alone and wall mounted — and ABM sites. There are specifications which give the various minimum dimensions that must be conformed to when constructing such self-service interactive devices. However, the standards do not look at the technological aspect, specifically excluding it from their purview and giving that responsibility to the relevant authority.[83] It is interesting to note that the steering committee that ultimately led to the adoption of the standards was pulled together by the Canadian Banker’s Association, and the committee included representatives from the major Canadian banks.[84] The committee recommended that there be a mandatory requirement for audible instructions and the provision for attaching headphones to an automated banking machine; it would be the duty of the financial institution to provide the headsets to the disabled customers, along with a list of machines where they could be used. The committee also looked into the issue of the cost of making the machines and other areas more accessible, and though they were waiting for more conclusive research, they were hesitant about the prohibitive cost of major redesigns.[85]

Netherlands

In 2007, the Dutch National Forum on the Payment System produced a document in English on "Guidelines for user-friendly payment terminals". These guidelines include advice on making payment terminals accessible and easy to use for people with disabilities and older people.[86] The guidelines describe certain standardised elements of the PIN payment procedure, the user interface and advocates practical values for the same.[87] The document then goes on to specify important design principles which must be kept in mind while considering the accessibility of payment gateways and banks; the guideline is designed in such a way that if the design principles are to be kept in mind, the subsequent ergonomic principles which have been described will be easy to meet.[88]

Suggestions and Recommendations

The report illustrates that though banks are mandated to ensure that there is accessibility in banking services in India, there is still a lot that needs to be done. There are several measures that can be taken up by banks, which will not be costly and which will be especially rewarding for customers with disabilities:

Compliance with RBI Guidelines: Banks should ensure a basic minimum compliance with the guidelines set forth by RBI for increasing access to banking services as described in Section 4.3 of the Report.
Compliance with International norms: Banks also need to ensure a basic minimum compliance with international norms, such as the WCAG 2.0 standards for websites, so that people with disabilities can access the bank websites with ease.
Physical Accessibility: Banks need to ensure that as far as possible, there is at least physical accessibility to their branches — which would include building ramps, having wider lifts, and so on. Branches should, even if they cannot be located on the ground floor, at least make reasonable accommodations for the disabled, such as having a person who can assist them up to the branch or come down to meet them. Branches should be organised in an easily navigable manner and there should always be a plan for assistance in place — interpreters, special staff to assist with filling out of forms, physical assistance, and easily available information in the form of maps, diagrams, bold text explanations, etc. Banks should also focus more on creating avenues for disabled customers to use their services. This would include building usable and user-friendly voice systems, which is currently needed.[89]
Technical Solutions: Today there are many technological solutions to overcome some of the barriers faced by the visually challenged in the area of banking. Finger print identification technology[90] can be effectively explored to allow the use of thumb impressions while operating bank accounts.[91] For example, the XRCVC is in the process of developing a 'thumb print recognition software named as "e-Signs" with the help of CMC Ltd. (a TATA Enterprise) which can be applied across the banking system in partnership with the RBI to process cheques.[92] Most manufacturers now have accessible ATM models and banks must ensure that new ATMs have these models installed, and that old ATMs are retrofitted to become accessible. Banks should also work with their technology departments to ensure that their mobile apps are accessible on screen reader and other assistive technology software.

Promote the growth of banking services for people with disabilities: State and national governments should encourage opening of bank accounts by the disabled so that any funds or scholarships can be directly transferred into their account as opposed to being given to organisations which may not transfer it to the beneficiaries — this would help curb malpractices. Information on how people with disabilities can open an account — whether joint or single — and the formalities they need to fulfil should be made easily and readily available. This will encourage more people to open accounts for/with the disabled.
Adopt accessible formats for disabled customers: Banks should publish instruction manuals for ATMs as well as banking procedures in accessible formats such as Braille and DAISY. The banks can then take help of various volunteer organisations in producing and distributing the books to the relevant segments of the population. Such materials should also be made available for download, free of cost, on the bank’s website.
Training and sensitisation: Banks should not simply train and sensitise their employees and increase awareness of the various kinds of disability and the services to be provided to the disabled, but actively solicit those with special needs and make it clear that they "understand their needs" and welcome their business. Banks need to consider whether it makes sense to have separate or specially prepared paperwork for the disabled to fill out if the regular forms are difficult to read or understand.
Preferential Treatment: The Ministry of Finance should push for preferential treatment of all persons with disabilities along the same lines as the special rates of interest provided to the elderly. Public sector banks like the State Bank of India have a massive network and such visible and actively advertised preferential treatment will spread awareness not only at the bank level but in society as well. This will really encourage family members of the disabled to help them set up bank accounts and will foster independence.
“Know Your Customer” (KYC) procedures undertaken by banks should be clarified and made simpler — a one-time verification should take place rather than repeated calls, visits, questions, clarifications and summons to the office or branch.
Bank managers and staff should be proactive and watchful enough to monitor and check for abuse of power by those who are 'assisting' or administering the property and money of the disabled, who are even more susceptible to fraud than the average account holder, and therefore should be provided with stronger anti-fraud/theft services, such as more frequent SMS or email alerts for transactions.

The most important aspect[93] that financial service providers need to understand is that accessibility— goes much beyond merely providing ramps and the financial service providers do not currently understand the variety of disabilities and the issues which are tied to each kind of disability. Consider ATMs — the way they are currently designed, the machines are too high for users who are in a wheelchair and the doors themselves are inaccessible to the orthopedically challenged; ATMs have neither voice support nor compatible software for the visually challenged. Thus, a basic and fundamental change in the way banks are catering to customers’ needs to take place.

Financial service providers should be more encouraging and should engage in outreach to make it easier and more attractive for those with less capability to open and operate accounts with their parents or guardians. Financial independence and control should be offered and facilitated to the maximum extent possible.

Accessibility should not be treated as a corporate social responsibility measure by the large banks and financial corporations, but as a responsibility to be fulfilled regardless of anything else. Further, public sector banks have the biggest responsibility to implement these measures — while they employ people with disabilities because they have a reservation [94] for them, their services are not accessible to their own employees! There needs to be an effort made to ensure that the internal banking software which is used is accessible for people with disabilities and can be accessed by them using the appropriate assistive technology like screen readers.

Financial service providers should tailor accessibility solutions to address each kind of disability and the range of problems faced by the persons affected by them; they should look at best practices from around the world and implement solutions on their own steam instead of minimum compliance with the government or RBI requirements. Ultimately, making financial services more accessible will only mean that their customer base will grow. Change needs to be top-down — rules and regulations first, then training, sensitisation, and then infrastructure. Schemes and offers should be put in place to attract the disabled as customers, assure them of good and competent service without discrimination, and incentives to invest or save (by offering special schemes such as those which currently exist for women and the elderly).

Building such systems would involve learning more about the customers and their particular situations and needs, and banks can take the help of various organisations that work with the disabled in order to get a better understanding of what they need to deliver. While there are some voluntary standards that can be used as a guide,[95] the most important aspect is to keep the basics in mind: simple and clear language, audible scripts, easy and non-confusing navigation and instructions and the ability to speak to someone in case of an error; these are all elements that will go a long way in ensuring that disabled customers are more equipped to use the financial services offered by a bank.

It would be helpful if there was a monitoring or evaluating mechanism to see how far banks are complying with the standards or guidelines that have been set forth before them. There needs to be a comparative study about how far, for example, the bank websites are compliant with the WCAG Guidelines on Web Accessibility or how easy it is for people with disabilities to access the bank counters and ATMs in different branches. Such a study would give good empirical evidence and serve as the starting point for improvement on the current scenario.[96]

In the light of the above, some specific suggestions/ recommendations are made to the Department of Banking Operations in order to make banking more inclusive for persons with disabilities and senior citizens as under:

The department may consider coming out with a policy/ Code requiring all banks to make their services accessible to persons with disabilities. The Policy/ Code may also identify good practices to be followed by banks with respect to areas such as websites, ATMs, mobile and phone banking services, website accessibility and customer care.
The Department may require RBI to stringently enforce its notification regarding accessibility of ATMs
The Department may ensure that accessibility be incorporated as a key strategy in all future policies and programmes planned by the Department and is also incorporated in any existing policy which is executed by the department.
The Department may involve persons with disabilities in executing its accessibility strategy and identify goals/ targets to be achieved over the next 5 years in terms of making banking services accessible in India.

Bibliography

“Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm.
“Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers”, Mary Theofranos and Janice Redish, available at http://redish.net/content/papers/interactions.html.
“The Banking Experience: How to Make Financial Services Accessible for Blind and Partially Sighted People”, RNIB’s Handbook of Good Practices and Standards, at http://www.rnib.org.uk/aboutus/Research/reports/2012/Banking_Experience_CP.pdf.
“Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm.
ABA Guiding Principles for Accessible Authentication, available at http://www.bankers.asn.au/ArticleDocuments/177/ABA-Guiding_Principles_for_Accessible_Authentication.doc.aspx
John Gill, “The Markets for the Adaptation of Self Service Terminals to be Accessible by People with Disabilities”, available at http://europa.eu/information_society/activities/einclusion/docs/worshop_atm/atm_markets_report.doc
Carolyn Samuel, “Making Bank Notes Accessible for Canadians Living with Blindness or Low Vision”, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

Glossary of Terms

ABA - Australian Bankers’ Association
ABM - Automated Banking Machines
ADA - Americans with Disability Act
AFA - Access for All
BRA - Banking Regulation Act
BT - British Telecom
CAPTCHA - Completely Automated Public Turing test to tell Computers and Humans Apart
DDA - The Disability Discrimination Act (Australia)
EFTPOS - Electronic Funds Transfer at Point of Sale
HREOC - Human Rights and Equal Opportunity Commission
HTML - Hyper Text Markup Language
IBA - Indian Banks’ Association
IVR - Interactive Voice Response
NIC - National Informatics Centre
PIN - Personal Identification Number
PWD - People with Disabilities
PWDA - The People with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995
RBI - Reserve Bank of India
RTF - Rich Text Format
TTS - Text to Speech
UNCRPD - United Nations Convention on Persons with Disabilities
WCAG - Web Content Accessibility Guidelines
XRCVC - Xavier’s Resource Centre for the Visually Challenged

Annexure 1 – Disability and Accommodations

Disability	Branch Banking	Phone Banking	Internet Banking	Payment Terminals and Kiosks	Mobile Banking
Physical Disability	Bank branches are inaccessible to people using wheelchairs, as they are not provided with ramps, and often have steps at the entrance The queuing and counter system in place is not friendly for customers with disabilities; desks are not always at a height that can be accessed by someone in a wheelchair The staff is not sensitised to the needs of customers with physical disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Construct ramps and walkways so that buildings are accessible by wheelchairs Ensure that the bank layout is accessible and as uniform as possible, ensuring ease of access for customers with disabilities		Using websites which are not accessible could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: Ensure websites are compatible with assistive technologies, such as alternate input devices. Standards such as the WCAG should be followed	ATM entrances are not accessible for people with wheelchairs as they are not provided with ramps ATMs are often too high, and cannot be accessed by someone who is sitting in a wheelchair Using keypads could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: ATMs should be provided with ramps (with the appropriate slope) that can be accessed by customers in a wheelchair ATMs should be at the appropriate height and should be designed keeping in mind the needs of people in wheelchairs	Using phone apps could be a problem for a person who doesn’t have full use of their limbs Suggested Solution: Mobile apps should have a clean interface, which is not problematic to use and which can be controlled by voice commands
Visual Disability	Branches are not laid out in a uniform manner, and are difficult to navigate for someone who can’t see The signage is not done in raised texture maps, and so can’t be accessed by someone who can’t see Coinage in India is not disabled-friendly, with the coin sizes being very similar to each other and difficult to demarcate Bank literature is not available in large print or Braille formats and so can’t be read by people with low or no vision Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Textured maps and signage should be made readily available at branch locations The branch layout should be simplified so that someone with a visual disability is not at a disadvantage In case the customer desires, bank literature, statements and other documents should be made available in alternate formats (eg: large print, Braille, PDF)		Websites are often not accessible using assistive technologies like screen readers, and are not navigable using non-traditional input devices Suggested Solution: Websites need to be made accessible and should comply with the Web Content Accessibility Guidelines (WCAG) which clearly specify how best to make the web interface usable for people with disabilities	There aren’t many speaking ATMs with audio jacks which can be used by people who can’t use the touchscreen The number pad display is not uniform amongst various banks, and so can be problematic for people relying on tactile memory Suggested Solution: Banks should introduce more speaking ATMs, which have an audio jack that can be plugged into a listening device, which helps a customer with visual disability use an ATM	Mobile banking apps are not accessible using phone screen reading software Suggested Solution: Phone apps need to be made accessible and should comply with the W3C Guidelines which specify how best to make the mobile interface usable for people with disabilities
Hearing Disability	Branch officials have not been sensitised to the requirements of someone who is hearing impaired, who might require them to write down their statements Sign language interpreters are not on call to help translate in case a person with disability needs them Alert and announcements in banks are usually based on sound notifications, and so can often be missed by customers with hearing disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Designated branches should have a sign language interpreter on call for assistance of customers with hearing disabilities Notifications and announcements, such as at a teller, should be accompanied by a visual alert as well (eg: a blinking light, or a number flashing on a screen)	There is great reliance on spoken directions and no option for a deaf customer to have a conversation about phone banking with their bank No provision for options such as text relay that can be used by deaf customers to do banking transactions The options on an automated VRS system at a bank’s call centre are often not clear and are incomprehensible Suggested Solution: Banks should attempt to introduce text relay services, which can be used by deaf customers to communicate with bank officials via the phone The VRS system should be in clear, understandable and audible tones for the ease of customers		Alerts and notifications in an ATM are usually in the form of a loud noise or a beep, which will be missed by a person with hearing disability Suggested Solution: ATMs should have a light which flashes in case of a notification, which will come to the attention of the user
Cognitive Disability	Bank literature and documents are complicated and the language is not easy to comprehend; this could be a problem for someone with a learning disability Banks have a bias against someone with a learning disability and despite rules against this, are reluctant to open account for customers with cognitive disabilities Suggested Solution: Conduct sensitisation and training programmes for the staff train them about the needs of customers with disabilities Bank documents, scheme information and so on should be in clear, easy to understand language	The options on an automated VRS system at a bank’s call centre are often not clear and are incomprehensible Suggested Solution: The VRS system should be in clear, understandable and audible tones for the ease of customers

Annexure 2 – Banking and Accessibility Guidelines

Area of Banking	Guidelines/Recommendations
Mobile banking	Web Accessibility Initiatives international guidelines on mobile accessibility: http://www.w3.org/WAI/mobile/
Internet banking	The Web Content Accessibility Guidelines lay down the principles for making websites more accessible for people with disabilities: http://www.w3.org/TR/WCAG/ Australian Industry Standards for Electronic Banking: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking- Royal National Institute for the Blind’s Good Practices and Standards for Electronic Banking: www.rnib.org.uk/aboutus/Research/reports/2012/Banking_Experience_CP.pdf
ATMs and payment kiosks	Americans with Disabilities Act ATM Standards, 2010: www.firstdata.com/downloads/thought-leadership/atm_ada_accessibility.pdf Australian Industry Standards for ATMs: www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/ATM-Standard Canadian Guidelines on Self Service Interactive Devices: A summary is available at “Standard B651.1-09”, sourced from http://hub.eaccessplus.eu/wiki/Canadian_standard_for_accessible_design_for_automated_banking_machines Dutch Guidelines on Payment Terminals: http://hub.eaccessplus.eu/uploads/a/a1/Dutch_Guidelines_on_payment_systems.pdf
Phone Banking	Australian Industry Standards for Automated Phone Banking: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Automated-Telephone-Banking-Standard
Branch Banking	New Zealand Banker’s Association Voluntary Guidelines on Meeting Needs of Older and Disabled Customers: http://www.nzba.org.nz/banking-standards/code-of-banking-practice/voluntary-guidelines-to-assist-banks-to-meet-the-needs-of-older-and-disabled-customers/

[1]. Data taken from http://www.disabilityindia.com/html/facts.html.

[2]. “NCR Corp to set up 50 Talking ATMs in Post Offices”, available at http://lflegal.com/2012/09/ncr-india/.

[3]. More data on disability can be seen at the World Bank Country Profile on Disability for India, available at http://siteresources.worldbank.org/DISABILITY/Resources/Regions/South%20Asia/JICA_India.pdf.

[4]. Full text available at http://www.un.org/disabilities/default.asp?id=259.

[5]. Full text available at http://www8.cao.go.jp/shougai/english/biwako/contents.html.

[6]. See generally: “Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers”, Mary Theofranos and Janice Redish, available at http://redish.net/content/papers/interactions.html, last viewed on July 26.

[7]. Article 14: Equality before law - The State shall not deny to any person equality before the law or the equal protection of the laws within the territory of India (Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth).

[8]. Article 15. Prohibition of discrimination on grounds of religion, race, caste, sex or place of birth
(1) The State shall not discriminate against any citizen on grounds only of religion, race, caste, sex, place of birth or any of them
(2) No citizen shall, on grounds only of religion, race, caste, sex, place of birth or any of them, be subject to any disability, liability, restriction or condition with regard to
(a) access to shops, public restaurants, hotels and palaces of public entertainment; or
(b) the use of wells, tanks, bathing ghats, roads and places of public resort maintained wholly or partly out of State funds or dedicated to the use of the general public

[9]. Article 253: Legislation for giving effect to international agreements - Notwithstanding anything in the foregoing provisions of this Chapter, Parliament has power to make any law for the whole or any part of the territory of India for implementing any treaty, agreement or convention with any other country or countries or any decision made at any international conference, association or other body.

[10]. For more details on the legislation, along with the full text, refer to http://socialjustice.nic.in/policiesacts3.php.

[11]. See generally: www.accessability.co.in/access/files/Accessibility-in-India-Issues-Status-Way-Forward.pps.

[12]. “Bank loses accessibility case”, available at http://www.fm-world.co.uk/news/fm-industry-news/bank-loses-accessibility-case/.

[13]. Singh, A. & Nizamie, S.H. (2004) Disability: the concept and related Indian legislations. Mental Health Reviews, accessed from http://www.psyplexus.com/mhr/disability_india.html on September 11, 2012.

[14]. Id.

[15]. Id.

[16]. Full text of the legislation is available at The Banking Regulation Act, 1949, http://indiankanoon.org/doc/1129081/

[17]. Section 35A: Power of the Reserve Bank to give directions-
(1) Where the Reserve Bank is satisfied that-
(a) in the public interest; or
(aa)in the interest of banking policy; or
(b) to prevent the affairs of any banking company being conducted in a manner detrimental to the interests of the depositors or in a manner prejudicial to the interests of the banking company; or
(c) to secure the proper management of any banking company generally; it is necessary to issue directions to banking companies generally or to any banking company in particular, it may, from time to time, issue such directions as it deems fit, and the banking companies or the banking company, as the case may be, shall be bound to comply with such directions.
(2) The Reserve Bank may, on representation made to it or on its own motion, modify or cancel any direction issued under sub- section (1), and in so modifying or cancelling any direction may impose such conditions as it thinks fit, subject to which the modification or cancellation shall have effect.

[18]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=4226&Mode=0

[19]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=4923&Mode=0

[20]. Available at http://www.rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=7548

[21]. Available at http://rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=5071.

[22]. “Banking Made Easier for People with Disabilities”, available at http://www.autism-india.org/india_legal.html.

[23]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5248.

[24]. National Policy for Persons with Disability, available at http://www.socialjustice.nic.in/nppde.php?format=print.

[25]. Principle Areas of Intervention VI (x): “Banking system will be encouraged to meet the needs to the persons with disabilities”, Id.

[26]. See generally: Discussion on disability in the Mid Term Appraisal of the Eleventh Five Year Plan, Page 185, available at http://planningcommission.nic.in/plans/mta/11th_mta/chapterwise/Comp_mta11th.pdf.

[27]. Tim Noonan, “Acceptable E-commerce in Australia: A Discussion Paper about the Effects of Electronic Commerce Developments on People With Disabilities”, available at http://www.timnoonan.com.au/ecrep10.htm

[28]. Id.

[29]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[30]. See generally: Accessibility at the RBS, available at http://www.bankofscotland.co.uk/accessibility/hearing-impaired/, last viewed on July 20.

[31]. In conversation with Mr. George Abraham, CEO, SCORE Foundation. Ms. Radhika Alkazi, Managing Trustee of Aarth-Aastha also pointed out that in many instances, banks often ask persons with disabilities to bring someone else to sign for them (or operate the account on their behalf) even when the person is fully capable of signing and operating the account themselves. There is no fixed basis for the procedure, which varies from bank to bank.

[32]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[33]. “The Challenges of Blind Internet Users”, available at http://www.evengrounds.com/blog/challenges-of-blind-internet-users, last viewed on July 15.

[34]. See generally: Accessibility at the RBS, available at http://www.bankofscotland.co.uk/accessibility/visually-impaired/, last viewed on July 20.

[35]. Consider the development of such ATMs by Wells Fargo bank in the USA; more details are available at https://www.wellsfargo.com/about/diversity/accessibility/.

[36]. In conversation with Mr. Anil Joshi, the Programme Director of Human Ability and Accessibility at IBM, who works with parents of children with Down’s Syndrome and other mental disabilities. He also pointed out that given that only a miniscule portion of people with disabilities are able to understand banking concepts, the few who do so invariably use banking facilities with the help of their parents or guardians.

[37]. “Barriers to Using Automatic Teller Machines”, Tim Noonan, available at http://www.hreoc.gov.au/disability_rights/inquiries/ecom/atmpaper.htm, last viewed on July 26, 2012.

[38]. “Customising mobile banking in India: issues and challenges”, Address delivered by Shri Harun R. Khan, Deputy Governor, Reserve Bank of India, at the FICCI-IBA (FIBAC) 2012 Conference on-“Sustainable excellence through customer engagement, employee engagement and right use of technology” on September 5, 2012 at Mumbai, available at http://www.rbi.org.in/scripts/BS_SpeechesView.aspx?id=726.

[39]. Id.

[40]. Available at http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=1660.

[41]. Leonard R. Kasday, "A Tool to Evaluate Universal Web Accessibility" Posters, Proceedings of the 2000 International Conference on Intelligent User Interfaces 2000, pp. 161-162.

[42]. See generally: “WCAG 2 at a Glance”, available at http://www.w3.org/WAI/WCAG20/glance/

[43]. See generally: “Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm

[44]. For more details, see generally: “Website Accessibility”, available at http://www.tiresias.org/research/guidelines/web.htm

[45]. The Compliance Matrix can be accessed at http://web.guidelines.gov.in/compliance.php.

[46]. “Deaf and Hearing Impaired”, Woei-Jyh Lee, Handbook of Universal Usability in Practice, available at http://otal.umd.edu/UUPractice/hearing/, last viewed on 23 July, 2012.

[47]. “ATM Usage very low in India, says RBI”, available at http://www.firstpost.com/economy/atm-usage-very-low-in-india-says-rbi-404198.html.

[48]. Available at http://rbi.org.in/scripts/NotificationUser.aspx?Id=7286&Mode=0.

[49]. Harsh Vardhan, “White Label ATMs”, available at http://ajayshahblog.blogspot.in/2012/08/white-label-atms.html.

[50]. “Department of Justice finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[51]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[52]. “Making Bank Notes Accessible for Canadians Living with Blindness or Low Vision”, Carolyn Samuel, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

[53]. Id.

[54]. Carolyn Samuel, “Making Bank Notes Accessible for Canadians Living With Blindness or Low Vision”, available at http://www.bankofcanada.ca/wp-content/uploads/2011/08/samuel.pdf.

[55]. (DBOD.No.Leg.BC.123 /09.07.005/2008-09).

[56]. Refer to Section 4.3 of the Report.

[57]. Dinesh Kaushal, “The Case for Accessible Banking”, available at http://cis-india.org/accessibility/accessible-banking.

[58]. NR Indran, “UBI to deploy Mumbai’s first Talking ATM for the visually challenged”, available at http://apnnews.com/2012/07/09/ubi-to-deploy-mumbai%E2%80%99s-first%E2%80%98talking-atm%E2%80%99-for-the-visually-challenged-powered-by-ncr/

[59]. Id.

[60]. “NCR Corp to set up 50 Talking ATMs in passport offices”, available at http://lflegal.com/2012/09/ncr-india/.

[61]. “NCR Corp to set up 50 Talking ATMs in passport offices”, available at http://lflegal.com/2012/09/ncr-india/.

[62]. Dinesh Kaushal, “The Case for Accessible Banking”, available at http://cis-india.org/accessibility/accessible-banking.

[63]. Id.

[64]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12.

[65]. See more details at http://www.unionbankofindia.co.in/personal_TalkingATMs.aspx

[66]. These guidelines are available at http://www.nzba.org.nz/banking-standards/code-of-banking-practice/voluntary-guidelines-to-assist-banks-to-meet-the-needs-of-older-and-disabled-customers/

[67]. Id.

[68]. Id.

[69]. Id.

[70]. Section 4 of the DDA defines disability in relation to a person as:
a. total or partial loss of the person's bodily or mental functions; or
b. total or partial loss of a part of the body; or
c. the presence in the body of organisms causing disease or illness; or
d. the presence in the body of organisms capable of causing disease or illness; or
e. the malfunction, malformation or disfigurement of a part of the person's body; or
f. a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or
g. a disorder, illness or disease that affects a person's thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour; and includes a disability that:
a. presently exists; or
b. previously existed but no longer exists; or
c. may exist in the future; or is imputed to a person.

[71]. Section 4 of the DDA defines a service as relating to, amongst other things, banking, insurance, superannuation and the provision of grants, loans, credit or finance, and including financial and information services provided, for example, through websites, telephones, ATMs and EFTPOS.

[72]. For a full list, please refer to: http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Industry-Standards---Accessibility, last accessed on 12^th August, 2012.

[73]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/ATM-Standard

[74]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/EFTPOS-Standard

[75]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Automated-Telephone-Banking-Standard

[76]. ABA Industry Standard on Electronic Banking, available at http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Internet-Banking-Standard

[77]. Refer to http://www.bankers.asn.au/Industry-Standards/ABAs-Accessibility-of-Electronic-Banking-/Australian-Banking-Industry-E-Commerce-Industry-Action-Plan

[78]. “Background to the Guiding Principles”, Section 1.1 of the ABA Guiding Principles for Accessible Authentication, available at http://www.bankers.asn.au/ArticleDocuments/177/ABA-Guiding_Principles_for_Accessible_Authentication.doc.aspx

[79]. Id.

[80]. “Department of Justice Finalises New ATM Accessibility Standards”, available at http://www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf, last viewed on July 12

[81]. See generally: “Department of Justice finalizes new ATM accessibility standards”, available at www.diebold.com/solutions/atms/opteva/html/Diebold_AccessibilityStandards.pdf

[82]. A summary is available at “Standard B651.1-09”, sourced from http://hub.eaccessplus.eu/wiki/Canadian_standard_for_accessible_design_for_automated_banking_machines, and a full text can be purchased from the Canadian Standards Association website.

[83]. “The extent to which technical requirements are applied is the responsibility of others, such as the authority having jurisdiction.”

[84]. “Barrier Free Banking”, available at http://www.abilities.ca/agc/article/article.php?pid=&cid=&subid=&aid=429

[85]. Id.

[86]. “Dutch Guidelines for User Friendly payment terminals”, available at http://hub.eaccessplus.eu/wiki/Dutch_Guidelines_for_user-friendly_payment_terminals

[87]. “Dutch Guidelines for Payment Systems”, available at http://hub.eaccessplus.eu/uploads/a/a1/Dutch_Guidelines_on_payment_systems.pdf

[88]. Id.

[89]. Building User Friendly Voice Systems, Tim Noonan, available at http://www.timnoonan.com.au/ivrpap98.htm

[90]. See generally, “What are the possibilities”, the webpage for the Xavier’s Resource Centre for the Visually Challenged, available at http://www.xrcvc.org/fs_alternatives.php

[91]. In countries like Japan, even sighted people use what are known as signature stamps, Hanko and Inkan, instead of actual signatures, for signing of official documents. This is a practice that can also be incorporated by banks.

[92]. See generally, “What are the possibilities”, the webpage for the Xavier’s Resource Centre for the Visually Challenged, available at http://www.xrcvc.org/fs_alternatives.php.

[93]. In conversation with Ms. Anubhuti Mittal, who works for HR Solutions for the Differently Abled, and runs a consultancy which works with people with disabilities, providing recruitment services to the disabled, doing access audits, job mapping, sensitization and training of employees at organisations.

[94]. Pursuant to Section 33 of the PWD Act, which states: Every appropriate government shall appoint in every establishment such percentage of vacancies not less than three per cent for persons or class of persons with disability of which one per cent? each shall be reserved for persons suffering from:

Blindness or low vision;
Bearing impairment;
Loco motor disability or cerebral palsy, in the posts identified for each disability:

Provided that the appropriate Government may, having regard to the type of work carried on in any department or establishment, by notification subject to such conditions, if any, as may be specified in such notification, exempt any establishment from the provisions of this section.

[95]. For example, the Australian and New Zealand Standards (AS/NZS 4263).

[96]. A good reference point would be “A Look at Internet Banking Accessibility in Australia”, Sofia Celic, Steven Faulkner, and Andrew Arch, available at http://ausweb.scu.edu.au/aw04/papers/refereed/celic/paper.html, where the authors have studied the websites of different Australian banks to see how far they are complying with the WCAG1.0 guidelines and have rated them on different criteria. Unfortunately, the team found that “the overall status of the accessibility of Australian banking web sites, using the accessibility of their home pages as an indicator, is less than desirable. None of the banks assessed has met the ABA recommended timetable of addressing all applicable WCAG 1.0 Priority 1 and Priority 2 checkpoints within 18 months of the Standard being released (April 2002).”

Contributors:

Nirmita Narasimhan, Policy Director
Vrinda Maheshwari, Consultant

Click to download the entire report (PDF) 802 Kb

For more details visit https://cis-india.org/accessibility/blog/banking-and-accessibility-in-india-report

Chinese hackers baiting Indian govt, corporate employees: report

praskrishna — 2013-09-05T10:31:53Z

Hackers using fake subject headings to get users to open virus-laden email attachments.

This article by Moulishree Srivastava and Anirban Sen was published in Livemint on August 9, 2013. Sunil Abraham is quoted.

Using faked subject headings as diverse as Gujarat chief minister Narendra Modi and the Jallianwala Bagh Massacre, Chinese hackers have been baiting Indian government officials and corporate employees to open virus-laden emailed attachments and expose themselves to the risk of cyber attacks, a new report says.

The report on “advanced persistent cyber attacks” is based on an investigation conducted by security research firm Research Bundle in collaboration with CERT-ISAC. ISAC is a certification body for information technology (IT) security professionals that handles India’s National Security Database (NSD). CERT (Computer Emergency Response Team)-ISAC deals with mobile and electronic security.

“Some time back, there were a couple of high-profile cyber attacks that came to our notice when we were approached by corporates as well as government entities to look into them,” said Rajshekhar Murthy, director at CERT-ISAC, NSD, at the report’s release on Friday.

“First we thought it might be just these few incidents, but as we went deeper into it, it came to light that these threats were far more (widely) spread than we had initially perceived. During the course of our research, we got proof that the threats originated from China,” he said.

NSD, managed by ISAC and the government, is a programme that provides certification to IT professionals who have capability to protect critical infrastructure and the economy.

“Chinese hackers have been persistent in their attacks. According to our analysis, they have also made a separate wing for these operations,” Murthy said.

The report says, “It’s also a known fact the Indian government and other important sectors from India were heavily targeted during this campaign...focused on stealing confidential documents and sensitive information.”

The threat came in the form of emails with attached documents targeting government and corporate entities. “These documents exploited previously known vulnerabilities to drop ‘Travnet’ malware on to the systems,” said the report, prepared by 20 Internet security professionals over a period of six months.

“These emails showed that China has been gathering information about India and keeping up with current issues, and using those to entice people to open the attachments,” Murthy said.

Some of the attachments had names such as Army Cyber Security Policy 2013.doc, Jallianwala bagh massacre - a deeply shameful act.doc, Report - Asia Defense Spending Boom.doc, His Holiness the Dalai Lama’s visit to Switzerland day 3.doc, and BJP won’t dump Modi for Nitish NDA headed for split.doc.

The malware Travnet was specifically designed to search for “doc, docx, xls, xlsx, txt, rtf and pdf” files on the hacked computer.

“This provides enough hints that this malware was designed to steal confidential information, unlike the usual botnet variants that focus primarily on providing remote access to the system,” the report said. “The malware initially collects system information, a list of files on the victim machine among others, then sends this data to the remote Command & Control server...”

According to industry estimates, losses due to cyber theft from reported attacks alone amount to $8-10 billion (Rs.48,800-61,000 crore). But experts say the figure could be much higher as many threats go unreported.

Worryingly, the security infrastructure of Indian government websites has reportedly failed to keep pace with cyber attackers, who are becoming more focused on stealing information.

“Many of the servers that host ‘gov.in’ sites are running outdated software versions, with poorly managed Web servers that do not follow even the most basic Web application security guidelines,” said the report. “Even important government sites, access to which can lead to much deeper intrusion, seem to be managed with little care. While defacements are usually carried out by hackers just for fun or fame, serious hackers can cause much more damage and remain unnoticed for a very long time...”

“Slowly but steadily, serious APT (advanced, persistent attacks) campaigns are on the rise,” the report added. “It’s very important for the nation to start upgrading its IT infrastructure to keep up with the latest security guidelines and practices.”

“Cyber security has become one of the crucial areas for us and we are focusing on putting capacity and capability in place to strengthen the cyber security infrastructure,” said Alok Vijayant, director of the National Technical Research Organisation. “We want to bring IT security professionals under one entity to enhance our existing capability instead of just focusing on putting in additional security infrastructure.”

“India has one of the largest talent pools of IT professionals, but our biggest concern remains the young talent in IT, as most professionals prefer to go abroad to work,” he added.

Additionally, the use of proprietary rather than open-source software increases the vulnerability of Indian entities, according to Sunil Abraham, executive director of Bangalore-based research organization Centre for Internet and Society. “There’s a lack of use of Linux and other kinds of free software at both the desktop level and also the front end... They’re using Microsoft both at the server end and on the client end. Most of these attacks take advantage of that operating system dependency. If one were to look at it at a macro level, we’re vulnerable across the board—vulnerable to the US, we’re vulnerable to attackers from Europe, Pakistan, etc.,” Abraham said.

For more details visit https://cis-india.org/news/livemint-august-9-2013-moulishree-srivastava-anirban-sen-chinese-hackers-baiting-indian-govt-corporate-employees

India’s Indigenous Languages Drive Wikipedia’s Growth

praskrishna — 2013-08-09T09:58:05Z

Despite accommodating the world’s second largest English-speaking population behind the United States, it is India’s indigenous language speakers that are creating and consuming the content that is driving Wikipedia’s growth on the subcontinent.

Note: We have published only portions where CIS has been mentioned and T. Vishnu Vardhan, Programme Director, Access to Knowledge has been quoted. The complete post by Mahesh Sharma was published in TechCrunch on August 6, 2013, you can read it here.

The Wikimedia Foundation last year issued a ~~$40,000~~ $440,000 grant to the Bangalore-based Centre for Internet and Society (CIS), which, along with the local Wikimedia chapter, has trained almost 2,500 Indians how to edit and create content in their local languages.

Last September, CIS targeted ten tongues — Assamese, Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Odia, Punjabi and Telugu — and started working with India’s Wikimedia chapter, responsible for coordinating the local volunteer efforts, to boost the amount of local language content being created on a range of websites including, Wikipedia, Wiktionary, and WikiCommons.

CIS said that between September 2012 and April 2013 the number of page views increased by almost four million.

While the program has had an impact, director T. Vishnu Vardhan admitted there were some ominous findings. After CIS stopped supporting the Assamese Wikipedia in January 2013, the 20 active editors all but left the site.

“The decline over the last three months also alerts us to the possibility of building dependencies on the program, which is a concern that we need to address going forward,” Vishnu said. ”We need to ensure this community and new people are sustained, that we engage them keep and them interested by showing them the excitement of being part of open knowledge building.”

Ultimately, Vardhan hopes this capacity building exercise will spark a self-fulfilling cycle of local Wikipedia content production and consumption. These reach of these tools is growing as last month, mobile operator Aircel and Wikimedia India announced that subscribers could freely access m.wikipedia.org, available in 19 Indian languages, from their mobile phones

For more details visit https://cis-india.org/news/techcrunch-august-6-2013-mahesh-sharma-indias-indigenous-languages-drive-wikipedias-growth

Beyond Property Rights: Thinking About Moral Definitions of Openness

praskrishna — 2013-08-07T09:43:35Z

It is hard for Westerners to realize just how much we take for granted about intellectual property, and in particular, how much the property owner’s perspective--be it a corporation, government or creative artist--is embedded in our view of the world as the natural order of things.

This blog post by David Eaves was published in TECH President on August 6, 2013. Sunil Abraham is quoted.

While sharing and copying technologies are disrupting some of the ways we understanding “content,” when you visit a non-Western country like India, the spectrum of choices become broader. There is less timidity wrestling with questions like: should poor farmers pay inflated prices for patented genetically-engineered seeds? How long should patents be given for life-saving medicines that cost more than many make in a year? Should Indian universities spend millions on academic journals and articles? In the United States or other rich countries we may weigh both sides of these questions--the rights of the owner vs. the moral rights of the user--but there’s no question people elsewhere, such as in India, weigh them different given the questions of life and death or of poverty and development.

Consequently, conversations about open knowledge outside the supposedly settled lands of the “rich” often stretch beyond permission-based “fair use” and “creative commons” approaches. There is a desire to explore potential moral rights to use “content” in addition to just property rights that may be granted under statutes.

A couple of months ago I sat down in Bangalore with Sunil Abraham, the founder and executive director of the Center for Internet & Society (CIS) there, to talk about the center, and his views on the role of technology and openness in politics and society. One part of our conversation led to this WeGov column on “I Paid a Bribe” and the challenge of fighting corruption in India using technology. Here I want to reflect further on how Sunil and his counterparts may be radically challenging how we should think about open information more generally.

As we talked, Sunil outlined how people and organizations were using “open” methodologies to advance social movements or create counter power. To explain his view he sketched out the following “map” of IP rights and freedoms to show people use and view the different “permissions” (some legal, some illegal).

As a high-level overview this map offers a general list of the tools at the disposal of citizens interested in playing with intellectual property, particularly as they pursue social justice issues.

At the top of the chart are the various forms of “permissions” that a property owner may (or may not) grant you. Thus at the far left sits the most restrictive IP regime and, as you move right, the user gets more and more freedoms (or, if you take the perspective of property owners, property loses more and more of its formal legal protections and a different notion, of “moral rights,” arises).

The second row divides the permissions and the actors along what Sunil believes is one of the most important permissions - the requirement to attribute (or the freedom not to).

Finally, at the bottom, I’ve placed various actors along the spectrum to both show where they might be positioned in the access debate and/or how they use these tools to advance their aims. Thus someone like Lawrence Lessig, the intellectual father of Creative Commons, might support many uses of information as long as the owner gives permission; whereas groups like the Pirate Party or the Yes Men edge further out into uses that may not appear legitimate to a property owner.

Particularly interesting is Sunil’s decision to include non-legal “permissions” such as ignoring the property holders rights in his spectrum of openness. He sees this as the position of the Pirate Party, which he suggests advocates that people should have the right to do what they want with intellectual property even if they don’t have permission, with the exception, interestingly, of ignoring attribution.

He also includes two even more radical “permissions” – counterfeiting, that is claiming that you created the work – and false attribution – assigning your work to someone else! Sunil sees Anonymous as often using the former and the Yes Men as using the latter. “They (the Yes Men) are playing with the attribution layer,” he says, by conducting actions such as their fake DOW press release about the Bhopal disaster.

Pushing the identity envelope
To Sunil, the big dividing line is less about legal vs. illegal but around this issue of attribution. “This is the most exciting area because this (the non-attribution area) is where you escape surveillance,” he declares.

“All the modern day regulation over IP is trying to pin an individual against their actions and then trying to attach responsibility so as to prosecute them,” Sunil says. “All that is circumvented when you play with the attribution layer.”

This matters a great deal for individuals and organizations trying to create counter power – particularly against the state or large corporate interests. In this regard Sunil is actually linking the tools (or permissions) along the open spectrum to civil disobedience. Of course, such “permissions” are also used by states all the time, such as pretending that a covert action was the responsibility of someone else, or simply denying responsibility for some action.

This, in turn, has some interesting implications.

The first is, that it allows Sunil to weave together a number of groups that might not normally be seen as connected because he can map their strategies or tools against a common axis. Thus Lawrence Lessig, the Yes Man, companies and journalists can all be organized based on what “permissions” they believe are legitimate. For example, journalists and new publishers are often seen as fairly pro-copyright (it protects their work) but they are quite happy to ignore the proprietary rights of a government or corporate document and publish its contents, if they believe that action is in the public interest. Hence their position on the spectrum as “willing to ignore proprietary rights.” (Leave aside government arguments that publishing such documents is “stealing” when, at least in the US, they are technically already not subject to copyright.) However, a credible newspaper or journalist would never knowingly attribute a quote or document to a different person. Attribution remains sacred, even when legal proprietary rights are not.

It also tests the notions of who is actually an IP radical. As Sunil notes: “The more you move to the right the more radical you are. Because everywhere on the left you actually have to educate people about the law, which is currently unfair to the user, before you even introduce them to the alternatives. You aren’t even challenging the injustice in the law! On the right you are operating at a level that is liberated from identity and accountability. You are hacking identity.”

Sunil is thus justifying how the use of “illegal” permissions may actually be a form of civil disobedience that can be recognized as legitimate. This is something journalists confront regularly as well. Many are willing to publish “illegally” obtained leaked documents when they believe that may serve the public good. What is ethical is not always legal and so there position on this chart is more nuanced than one might initially suspect.

This is not to say that Sunil doesn’t believe in the effectiveness of legal approaches. For him this map represents a more complete range of choices an activist can choose from as they try to develop their strategy.

“So what you do, and the specific change you are trying to precipitate, you’ll have to determine what strategy you need. Sometimes working within the left hand group is sufficient. Having a non-derivative, non-commercial license to enable students to access academic works, in India, is good enough… But then, to do what the Yes Men did to DOW Chemicals? You have to be over on the right side.”

For more details visit https://cis-india.org/news/tech-president-august-6-2013-david-eaves-beyond-property-rights-thinking-about-moral-definitions-openness

Theorizing the Digital Subaltern

sara — 2013-08-06T07:20:41Z

As digital humanities research at CIS proceeds, a number of critical positions have arisen, making it possible to reconcile questions of humanities with the digital realm. This blog entry focusses on race as a factor of research and how it is displayed in the digital.

Digital humanities has been criticized for a lack of content when compared with research in the traditional field of humanities. While humanities work deals mostly with subalternity, politics and what it means to be human, it has been established that a lot of digital humanities work revolves mainly around questions of providing access. Access is a good thing and focussing on it can be helpful. Nonetheless, as has been stated by Nishant Shah, simply providing access only works in an ideal world, where all have the gadgets and knowledges of making use of the research made available through digitalization (Shah: 2012). The internet is not the discrimination-free, post-gendered space that cyber-enthusiasts hoped for it to be. As a matter of fact, as Lisa Nakamura describes, the internet is a space of racial and gendered re-embodiement (Nakamura: 2007). Her argument is that in relation to the advancing biotechnologies, ubiquitous surveillance and pre-emptive profiling, 'racio-visual logic' is reconfiguring the body online (ibid.). Even if there is actually visibility of marginalized groups online, it is not always something that actually results in fruitful engagement with the paradigms of racial discrimination. This means that social inequalities and racial discrimination marginalizing people offline are reproduced online. Nakamura exemplifies this in an example by investigating the website alllooksame.com, where users are encouraged to participate in racial profiling by labeling pictures of Asians to be Korean, Chinese or Japanese. A majority of users falsely label the faces, which shows how the social construction of race can wrongly be mainstreamed to accommodate visual perceptions of eastern stereotypes. In this case, as the obviously problematic title of the website already suggests, simply making spaces for perceived minorities is more harmful than good. Nakamura also exemplifies how race is otherwise fetishized online, for example in video games like Grand Theft Auto, portraying non-white protagonists as thugs, or even all-time favorites like Street Fighter or Tekken, appealing to the western image of Asians as martial arts superpowers.

Therefore, the question of the quality of that access and visibility concerning subaltern groups should be vitally important to work in the digital humanities, more than the mere quantity of knowledges available. As Moore-Gilbert explains in his work on digital subalternity (Moore-Gilbert: 2000), it is not mainly access and digitalization, which will be equalizing factors in the digital age. The subaltern is a concept by Antonio Gramsci, which tries to describe the marginalized groups of people that do not have access to hegemonic spaces in society. Gayatri Spivak adds to that concept by saying that not only do the subaltern not have access to hegemonic power structures, also this denial of access makes it impossible for the subaltern to express their own knowledges, as they need to adopt Western ways of knowing to be heard. A subaltern's own cultural knowledges are therefore omitted from the discourse and a subaltern can never truly express oneself (Spivak: 1988).

Summarizing subalternity as the oppressed and dispossessed, Mike Kent (2008) defines a new digital divide, which is opening between people with access to the internet and abilities to operate a computer, and people to whom, for some reason, that description does not apply. These people may simply not own or have access to computers on a regular basis (or at all), but also may be excluded from a digital discourse, because they have been marginalized in that discourse from its analog beginnings. One of the examples was shortly addressed in one of the digital humanities blogposts, where it was explained that many people in India seem to believe that the digital is naturally for the english-speaking world and not available in local languages. These are therefore excluded in the building of gadgets and internet infrastructure, leading users to believe that the internet is a hegemonic space with male, white, western, or at the very least english-speaking dominance. Therefore local Indian languages are marginalized and the digital becomes a realm, which marginalizes non-hegemonic culture and people with different language priorities have difficulties finding their way into. The problem with subalternity is that these people are not visibly excluded, and might not even be aware of their exclusion (Kent: 2008). Providing Indian language Wikipedia, for example, is part of the solution, but definitely not all of it. When doing digital humanities work, archiving or creating access through digitalization, the digital divide grows and does so even more, as it is not, and cannot be addressed in such a way that the people being marginalized are put into a position of realizing the disproportion of knowledge access.

So merely providing information online will not result in the diminishment of the priorly addressed knowledge gap. Even when addressing this gap, it happens in terms of academics, intellectuals and people with online access speaking on behalf of people who do not have access to the discursive space in which these gaps are discussed. The experiences of the subaltern are only addressed from the outside and without their presence. This summarizes subalternity under one large, obscure category, ignoring that the subaltern might need to be addressed individually, according to race, class, gender, etc., to be able to gain the knowledges needed to participate in the discourse evolving around questions of digital humanities. Is it therefore substantive to include subaltern positions into digital discourses, even if this means speaking on behalf of certain positions at first to raise awareness. However, the awareness of speaking for someone else should also exist within the discourse and if there is any way of including subaltern positions directly, they should do so.

Within the work field of digital humanities, many projects are discussing the infrastructure and ways of dealing with online knowledges. The project Digital Humanities Q&A (http://digitalhumanities.org/answers/, or @DHanswers on twitter) offers a platform to ask questions regarding anything concerned with digital humanities. The community quickly tries to help the poster to overcome whatever difficulties s_he might be having in 'building'. And even questions of politics and ethics are discussed in the forum. This is an important infrastructure for discourse happening outside of classical academic forms and certainly retains authority through the amount of other work the researchers participating in the project are publishing online and off.

What seems to be missing, however, is the acknowledgement that the digital is not simply something apart from humanity, and is not something simply extractable and usable as a tool without affecting what it means to be human. Technology forms our very being from the first moment of creation in our mother's wombs. It is intrinsic to every life form in human society and even a complete lack of technology surrounding someone (if that is even possible), is technological in a sense that it is perceived as a lack thereof. This does not necessarily mean that all research work results to digital humanities, but it does point to the impossibility of leaving questions of the social, of race, of gender, aside when dealing with technological development.

To make an analytical example, the technologically focussed concept of the 'Internet-Geek' or the 'Hacker' gives an outlook on how questions of race are handled within a digital space. The terms hacker and geek are being used interchangeably, even though the concepts might differ. Not all geeks are hackers, however, they occupy the same space in the mainstream discourse and when speaking of an internet-geek it is often the assumption that they hack as well. While the term geek bore negative connotations for years, it seems to have shaken these with the rise of the digital realm marking the turn from 'geekism' to 'hacktivism', and with that, geekism as a new type of expertise. Geeks are no longer seen as friendless mavericks, who spend their time obsessing about one subject, which the mainstream culture seems to have little interest in or use for. Much more, the internet-geek is a political figure, which is often said to have the best survival skills in the digital age and is able to navigate through the digital realm like 'a fish takes to water'. The discourse around geek-ism focusses on the geek as an anti-intellectual figure, which overcomes classical academia, as “it's unnecessary to get a college degree in order to be a great coder” (Sanger 2011). However, debates around intellectualism are as old as the concept of the intellectual itself. Historically, the discourse on intellectualism has always been paired with antisemitism and the concept of the intellectual was first used as a derogative term to attack the left wing group defending the jewish captain Alfred Dreyfus in late 19^th century France. The captain was sentenced to life imprisonment for the wrongful accusations of having communicated french military secrets to the German embassy. His accusation and life sentence served the sustenance of French national values and enforced nationalism through the 'Othering'¹ of the jewish captain. Anti-intellectualism therefore historically springs from structural antisemitism and it is worth looking into how that concept has been employed in today's digital culture. Unfortunately, dwelling on the concept of the intellectual is not possible within the frame of this short exemplary analysis. The ambivalence of the concept should, however, not go by unnoticed. This polemic of the discourse is lost in the digital age and there seems to be little engagement with historical perceptions, which may lead to essentialists perceptions of knowledges.

In embracing the priorly addressed values of the internet, the figure of the geek is in most discourses portrayed as anarchic and dismissive of any form of singular authority, therefore undermining power-structures and hegemonic knowledges. While these discourses engage in questions of authority and freedom, it is difficult to find engagement with the categorial inequalities existent in the digital realm. The political engagement, which is supposed to be a key feature in the identity of the hacker, limits itself to questions of freedom of data and open-source. As has been described before, these technological concepts restrict themselves to data accessibility, but do not engage in questions of the quality of access to that data, or the quality of that data itself. The work of the geek or hacker is therefore not subversive per se. Rather, hackerism saw the freedom of internet usage as a right, not a privilege, thereby essentializing a 'survival of the fittest' mentality, which benefits and excuses aggressive behaviour and therefore alienating more sensitive positions. This usually results in re-justifying patriarchal structures and affirming the white, male, heterosexual norm.

Within the last couple of years geek feminism blogs and websites have been springing up on the web in an attempt to overcome the existing knowledge gaps, but the linguistic and theoretical reference seems always to be more along the lines of feminism in an online space and how much these discourses actually impact hetero-normative hackerspaces is questionable. Geek feminists therefore seldom perceive themselves to be part of the hacker-identity, but move in the realm of feminist theory, where intersectionality with other categories, such as race, has been established to be a key factor of analysis. In the hacker-realm, however, when referring to color, what is mostly being addressed is the ethical direction, in which the hacker is performing his*² task, as a short search-engine review of the topic implies. So the political questions the geek or hacker faces, evolve around cybersecurity, privacy and open spaces on the internet, but do not engage in what it means to be of a certain race, gender, etc. when writing code, hacking technologies, or processing knowledges online. This practice of obscuring categories of inequality does not make them any less effective, but, as has been shown above, enforce shallow and often fetishized depictions of online spaces and the users occupying them. This results in a naturalization of the white, male perspective and implies every other position to be an aberration. It is often implied that people of color simply don't want to participate, instead of seeing the possibility of the spaces not being inclusive and inviting enough. It has often been said that hackerspaces are alienating towards women, but the stereotypical depiction of any ethnic group influences the notion of the hacker to be of a certain class and race as well. While one might perceive that Asians occupy a great amount of online space, this does not necessarily mean fruitful engagement in a critical discourse around race in cyberspace.

So even if there is no direct racism in online spaces or within the notion of the hacker, the lack of theorizing race as a category which is still being seen as inferior leads to informal discrimination and reinforces a norm that marginalizes people of color. Research and the building of infrastructure follows these normative interests and marginalizes interests of groups that do not fit into the privileged categories. The notions of free internet usage implies a choice which is not always available, especially within marginalized communities. So it is necessary to engage with the questions of freedom, for whom they apply online, and where freedom and access stop being choices.

To reference Marshall McLuhan, the medium may not necessarily be the message, but it does inseparably intertwine itself, so that it is impossible to tell where medium stops and message begins. If we accept the premise that we are all cyborgs and digital technologies are inscribed in our bodies, a mere quantitative approach to these is not possible and believing technology to simply be a methodology, a means to end is not either. It is necessary to find a way to deal with the technological, the data and, in the end, the internet as a cultural phenomenon which forms our society just as other media does, but also creates reality in a more accurate and impacting way than any medium has done before.

Therefore when taking a turn towards visualizations and design, one should remember what it means to visualize and what is being left out in the process. Of course, articulating something is always a process of marginalizing something else, as it is simply impossible to include all positions. However, the necessity to clarify ones own position, vital in humanities, seems lost in the transition towards digital humanities. The necessity of critical digital humanities has been stressed in the past and a number of critical projects have arisen, a number of which are summarized on the design for digital inclusion homepage from the Washington University: https://depts.washington.edu/ddi/research.html. It is necessary to critically engage with concepts that occupy the digital space and this short analysis of the hacker may serve as a starting point for future research.

Annotations:

1'Othering' is a concept introduced by Edward Said, saying that the construction of a norm usually develops through the demarcation of what they are not. In this case, the french nationality was built upon a notion of anti-semitism and the concept of treason as the biggest offense to the nation state. The concept of 'othering' has also been employed by several other theorists and subaltern researchers, amongst them Gayatri Spivak. See Said: 1977, Spivak: 1985

2Unless explicitly feminist, most literature still addresses the hacker as a male figure. Although of course there are several female hackers, the concept is still connoted as a male identity. In following, this connotation will be applied, however the * indicates the critical engagement with the concept, mirroring the differential gap of power and authority according to the concept of hegemonic masculinity.

References:

Deleuze, G./Guattari, F. (1993): A Thousand Plateaus. Capitalism and Schizophrenia. Minnesota: U of Minnesota Press.

Gold, M.K. (2012): Debates in the Digital Humanities. Open Access Edition

Kuhn, T. S.(1996): The Structure of Scientific Revolutions, University of Chicago Press. 3^rd edition.

Kent, M. (2008): Digital Divide 2.0 and the Digital Subaltern. In: Nebula 5.4, 2008. Accessed July 26^th 2013:http://www.nobleworld.biz/images/Kent3.pdf

Moore-Gilbert, B. (2000): Spivak and Bhabha, In: Schwarz/Ray (ed.), A Companion to Postcolonial Studies. Oxford: Blackwell Publishers, 2000, p. 453.

Nakamura, L. (2008): Digitizing Race. Visual Cultures of the Internet. Minnesota: U of Minnesota Press.

Said, E. (1977): Orientalism. London: Penguin

Shah, N. (2012): The Digital Classroom in the Time of Wikipedia. Accessed July 26^th 2013: http://cis-india.org/raw/digital-humanities/blogs/digital-classroom/digital-classroom-in-time-of-wikipedia

Spivak, Gayatri Chakravorty. " Can the Subaltern Speak?" in Marxism and the Interpretation of Culture. Eds. Cary Nelson and Lawrence Grossberg. Urbana, IL: University of Illinois Press, 1988: 271-313.

Sterne, J. (2000): Computer Race goes to Class. How Computers in Schools Helped Shape the Racial Topography of the Internet. In: Kolko/Nakamura/Rodman (ed.): Race in Cyberspace. New York/London: Routledge. Accessed 29^th July 2013: http://sterneworks.org/ComputerRaceGoestoClass.pdf

For more details visit https://cis-india.org/raw/theorizing-the-digital-subaltern

Open Access Dialogues - Report and Policy Recommendations

sumandro — 2015-12-22T06:52:58Z

The Open Access Dialogues were a series of global electronic debates facilitated by Eve Gray and Kelsey Wiens, in partnership with The African Commons Project (South Africa) and the Centre for Internet and Society (India), during November 2012 to March 2013. It was supported by the Institute of Development Studies, Sussex, and was hosted at WSIS Knowledge Communities Discussion Forum.

Report: Download (PDF)

Policy Recommendations (as below): Download (PDF)

Is Open Access Only for Rich Countries?

Authors: Eve Gray, Sumandro Chattapadhyay, Kelsey Wiens and Alistair Scott

It is not unusual for analysis of research systems in the developing world to provide startlingly low figures for the participation of developing countries in world research. For example, the Times of India last October cited a report that claimed that India produced only 3.5% of the world’s research – a shocking statistic, the newspaper commented. The commonly accepted figure for Africa’s contribution is even worse, at 0.3%. In reality, these figures do not reflect at all the size and shape of the national research systems in these count ries nor their productivity. Rather, they are a measure of how many journal articles are published in journals in the global North and particularly in journals in the Thomson Reuters ISI indices.

The developing world has been badly served by the scholarly publishing system inherited from the 20th century. The commercialization and consolidation of scholarly publishing over the last 60 years has progressively put the publication of the bulk of the world’s research in the hands of a small number of giant co rporations, in an environment characterized by very high and continuously escalating subscription charges, putting access to the world’s research out of the reach of most developing countries. If Harvard complains, as it did recently, that it cannot afford the subscriptions to the major journals, then what could be said for universities in Africa or India?

To add to this, the impact of the dominant systems for measuring the quality and impact of global research have a perverse effect in the developing world, consigning its research to the periphery and categorizing it as of ‘local’ interest rather than being ‘global’, or ‘international’ in its importance.

Global Open Access Policy

Global Open access policy moved forward decisively from late 2011 to early 2013, with UNESCO’s launch of its Open Access to Scientific Information Programme [1] and the World Bank’s launch of its Open Knowledge Platform [2]. At national and regional levels, the Finch Group Report in the United Kingdom [3], the White House Memorandum on Access to Federally Funded Research [4] in the US A and the announcement of the open access provisions of the Horizon 2020 Framework for Research and Innovation [5] in the European Union all marked a global move to entrench open access to publicly funded research. These policies commit political weight and financial support to policy implementation, based on an understanding of the contribution that OA can make to innovation and thus to social and economic development across the world. In the face of these developments, the developing countries, which currently tend to have fragmented OA and research communication policies, face the risk of falling even further behind in finding their place in global and locally relevant research production.

What these events have added to the policy debate about open access over the last year is not only the recognition of the need for government - level logistical and financial support for open research communication, but also a widening of the mandate for open access. Early formulations of open access policy focused on opening up ‘the peer reviewed journal literature’, as the founding document on Open Access, the Budapest Open Access initiative, defined it in 2002 [6]. The principle was that these publications should be freely available to readers, to read, to download and data-mine.. It is this approach that largely informs the UNESCO’s Policy Guidelines for the Development and Promotion of Open Access (2012) [7]. The World Bank policy, on the other hand, takes a broader view of open access, applying a Creative Commons CC-BY licence to the work that it commissions, thus allowing for reuse and repurposing of content in order to reach the widest possible audience and have the maximum development impact [8].

Open Access Dialogues

A number of policy issues emerged from the Open Access Dialogues (OAD), facilitated by Eve Gray, The African Commons Project and the Centre for Internet and Society, Bangalore, India, in late 2012 and early 2013 with participants from South Africa, India and Latin America. The overriding policy outcome was an expressed desire to expand the concept of open access to include other kinds of openness, such as open education and open development and to expand beyond journal articles in leveraging the benefits of openness in developing countries, as well as involving outside - university knowledge producers and distributors in the OA agenda. O ver - reliance on the ISI Impact Factor was also a key aspect of the present OA system that came in for criticism , leading to demands for the formulation of research reward systems that are better aligned with national and institutional research strategies and development of alternative metrics for evaluating research success.

The discuss ion took place on the UNESCO/WSIS Knowledge Communities discussion forum, where a total of 19 discussants, excluding the core team, took part. Additionally, the OAD Facebook page was ‘liked’ by 116 people (as of 1 March 2013), with the most common age grou p being 25 - 34 and the gender bias being towards female users at 60%. Two (one hour - long) Twitter discussions were also organised, which attracted 83 unique users in total, who shared 530 tweets using the #developOA hashtag.

Strategic Issues and Policy Recommendations

Beyond the Impact Factor

The ISI Impact Factor (IF) remains the dominant measure for research evaluation and determining academic rewards and promotions in the Anglophone world and beyond. The discussants identified the extreme preference for publication in ('closed') journals with high Impact Factors (IF) as a central obstacle to effective research communication aligned with national and regional goals. Of particular concern was the role this system has had in aligning developing country research activities with academic interests in the universities of the global North, and thus di verting developed country research away from local challenges and opportunities. This model also renders invisible much of the research that is actually produced that addresses local/national/regional concerns. Another concern was bibliographic malpractices including bias against citing works from developing country scholars and work published in non - 'prestigious' journals. Strong argument s were made for the use of article-level metrics as opposed to journal - level impact measurement . Studies were suggested to argue that article-level impact increases with OA journals.

Policy recommendations:

Replacing reliance on bibliometric s and journal-level citation indexes with article-level metrics and emerging alternative metrics that take into consideration the circulation and usage of knowledge beyond higher education institutes.
Developing education policies and guidelines to evaluate res earch and researchers in their specific contexts of relevance and impact, and aligning academic rewards with national, regional and local development strategies.

Uneven Geographies and the Need for Sustainable Models

Attention was drawn to the unfortunate lack of awareness about the nature and potential of OA across developing countries, even in scholarly communities. Simultaneously, the discussants highlighted several success stories of OA journals in developing countries, though mostly from science disciplines. Thus the developing world experiences an uneven geography of OA awareness and adoption, where the OA agenda is being pursued successfully by specific scholarly communities but not translating into widespread support across the higher academia landscape nor into coherent national policy development.

The role played by the global commercial businesses of scholarly works in impeding the Open Access agenda in developing countries was mentioned by most of the commentators. Simultaneously, the complicity of developing country academics in reinforcing the culture of 'prestigious' journals published by global publishers was also criticized. The increasing embracing of Author Processing Charges (APC), the discussants feared, will further entrench this uneven geography of OA adoption and research visibility. This issue is crucial since it is generating a sense of cynicism about OA as yet another incarnation of commercial exploitation of scholarship that advantages the rich countries. The use of fee waivers was criticised for being only an exceptional measure that serves to reinforce exclusion of researchers outside of or new to the dominant scholarly publishing system. There is a need, it was argued, to develop a sustainable business model that is functional in making knowledge circulate in ways that are useful to society, and not solely driven by profit-making needs of publishers.

Policy recommendations:

Promoting a bottom-up strategy for OA adoption in the developing world by focusing on capacity and community building exercises. This could involve scholarly colleagues and advocates gathered around thematic and/or disciplinary forums, facilitated by institutional and governmental recognition and support.
Linking the issue of OA to academic works to the structural problems in developing country academics, adopting a wide-ranging and systematic approach to research capacitation. There is a need to promote OA through curriculum development, knowledge dissemination, training and advocacy, engaging actors ranging from senior administrators to young scholars.
Addressing and involving non-university circuits of learning, of both institutional (primary and secondary education) and non-institutional (informal learning groups around MOOC courses) varieties, and also non-governmental organisations working o n education in particular, and development in general.

A Broader Vision for Open Access

A number of discussants argued for a broader mandate for OA than the traditional journal focus. There were two aspects to this recommendation: firstly, OA should align with other forms of ‘open’ agendas , such as open science, open education and open development, and secondly, OA policies should support distribution and re - usage of a wider range of research outputs. Thus the scope of OA needs to be broadened to focus on the needs of potential consumers of research findings rather than only on the scholar-to-scholar discourse that journals constitute. This wider agenda could include research data, multimedia, 'grey literature ’ such as research and briefing papers, and policy papers. In the context of developing countries, it was argued that 'translations' of research for communities outside academia were important, especially ' recognizing the importance of publishing in a format that most appropriately meets the information and knowledge needs of those who can use the research to improve society's development', as a leading public health academic argued in the OA dialogue.

This broader vision of OA challenges the conventional hierarchy of basic research over applied research, proposing that OA can provide a communicative continuum between scholar - to - scholar discourse, teaching and learning needs, and the mobilization of research for development.

Policy recommendations:

Build on the present governmental acceptance of the OA agenda by strategically using it as an entry point to promote the broader 'open' agenda, including open sharing of research data, bibliographic data, policy papers etc.
Recognize, support and reward OA initiatives and systems that facilitate sharing of a wide range of academic outputs, from journals, books and other scholarly publications to development - focused research outputs targeted at communities outside of higher academia.
Financial and logistical support for the creation and maintenance of websites, repositories, archives and other (offline/outreach) initiatives aimed at hosting and sharing a wide-range of academic outputs, including data and multimedia, and mandating licences that allow for re-use of scholarly materials ( such as CC-BY), for development and educational needs.
A comprehensive (national and international) institutional policy approach, ensuring a central role for research communication in universities and research institutes and for integrated administrative, technology and skills infrastructure to support these roles.

Notes

[1] See: http://www.unesco.org/new/en/communication-and-information/access-to-knowledge/open-access-to-scientific-information/

[2] See: https://openknowledge.worldbank.org/

[3] The Finch Report: http://www.res earchinfonet.org/wp-content/uploads/2012/06/Finch-Group-report-executive-summary-FINAL-VERSION.pdf

[4] The White House Open Access Memorandum: https://petitions.whitehouse.gov/response/increasing-public-access-results-scientific-research

[5] http://europa.eu/rapid/press-release_IP-12-790_en.htm

[6] http://www.opensocietyfoundations.org/openaccess/read

[7] http://www.unesco.org/new/en/communication-and-information/resources/publications-and-communication-materials/publications/full-list/policy-guidelines-for-the-development-and-promotion-of-open-access/

[8] http://web.worldbank.org/WBSITE/EXTERNAL/NEWS/0,,contentMDK:23164491~pagePK:64257043~piPK:437376~theSitePK:4607,00.html

For more details visit https://cis-india.org/openness/open-access-dialogues-report

July 2013 Bulletin

praskrishna — 2013-08-21T09:30:32Z

Our newsletter for the month of July 2013 can be accessed below.

The Centre for Internet & Society (CIS) welcomes you to the seventh issue of its newsletter for the year 2013. In this issue we bring you a report on the Institute on Internet and Society held in the month of June, comments submitted by us to the Office of the Controller General of Patents Designs and Trademarks on the draft guidelines on computer related inventions, report from the fifth privacy roundtable meeting held in Kolkata, updates from Kannada Wikipedia workshops held in Hubli and Sagara, a report on Digital Humanities for higher education, media coverage, and information on our forthcoming events.

Archives of our newsletters are here. Our policies on Ethical Research Guidelines, Non-Discrimination and Equal Opportunities, Privacy, Terms of Website Use and Travel can be accessed here.

Jobs
CIS is inviting applications for the posts of Developer (NVDA Screen Reader Project). To apply for this post, send in your resume to Nirmita Narasimhan (nirmita@cis-india.org). CIS is also seeking applications for the post of Policy Associate (Internet Governance). To apply send your resume to Sunil Abraham (sunil@cis-india.org) and Pranesh Prakash (pranesh@cis-india.org).

Accessibility

CIS is doing two projects in partnership with the Hans Foundation. One is to create a national resource kit of state-wise laws, policies and programmes on issues relating to persons with disabilities in India and another for developing a screen reader and text-to- speech synthesizer for Indian languages:

National Resource Kit for Persons with Disabilities
CIS and the Centre for Law and Policy Research (CLPR) are working in this project. Draft chapters have been published. Feedback and comments are invited from readers for the chapters on Punjab, Uttarakhand, Maharashtra and Chandigarh:

The Punjab Chapter (by Anandhi Viswanathan, July 31, 2013).
The Uttarakhand Chapter (by Anandhi Viswanathan, July 31, 2013).
The Chandigarh Chapter (by CLPR, July 31, 2013).
The Maharashtra Chapter (by Anandhi Viswanathan, July 31, 2013).

Note: All the chapters published on the website are early drafts and will be reviewed and updated.

Access to Knowledge and Openness

The Wikimedia Foundation has given a grant to CIS to support and develop the growth of Indic language communities and projects by community collaborations and partnerships. This is being carried out by the Access to Knowledge team based in Delhi. CIS is also doing a project (Pervasive Technologies) on examining the relationship between production of pervasive technologies and intellectual property. CIS also promotes openness including open government data, open standards, open access, and free/libre/open source software through its Openness programme.

Access to Knowledge (Previously IP Reforms)

Comments

Comments on the Draft Guidelines for Computer Related Inventions (by Puneeth Nagaraj, July 31, 2013). The comments were submitted to the office of the Controller General of Patents Designs & Trademarks, Mumbai on July 26, 2013.

Event Participated

An International Conference on Interface between Intellectual Property and Competition Law (organized by ASSOCHAM, July 12, 2013). Nehaa Chaudhari participated in the conference and shares select notes in a blog post.

Access to Knowledge (Wikipedia)
The A2K team consists of three members based in Bangalore: T. Vishnu Vardhan, Dr. U.B. Pavanaja and Subhashish Panigrahi and one team member Nitika Tandon who is working from Delhi office.

Event Organised

A Kannada Wikipedia Workshop (organized by CIS-A2K team, July 21, 2013, Hubli). Dr. U.B. Pavanaja gave training to the participants on Wikipedia. Leading newspapers like the Times of India, Vijaya Karnataka, Deccan Herald, VijayaVani, Prajavani, Samyukta Karnataka and HosaDiganta covered the event. Scanned versions of the published articles can be viewed here.
A Kannada Wikipedia Workshop at Sagara (organized by CIS-A2K team, Sagara, July 28, 2013). Dr. U.B. Pavanaja gave a talk on Wikipedia and Kannada Wikipedia.

Event Co-organised

Telugu Wiki Academy at Centre for Good Governance (organized by CIS-A2K and Telegu Wikipedia Community, Centre for Good Governance, Jubilee Hills, Hyderabad, April 9, 2013). T. Vishnu Vardhan participated in this event.

Note: The event was organized in April but report got published only in July.

Event Participated

Free Software (organized by Free Software Movement of Karnataka in partnership with Jnana Vikas Institute of Technology, Bidadi, July 24, 2013). Dr. U.B. Pavanaja made a presentation on Wikipedia.

Ongoing Event

A Workshop on Posting Articles in Kannada on Wikipedia (organised by the Centre for Proficiency Development Placement Service, University of Mysore, CPDPS premises, Manasagangotri, August 6, 2013). Dr. U.B. Pavanaja is conducting a workshop. The announcement was made in an article by R. Krishna Kumar in the Hindu on August 2, 2013.

Press Coverage

Konkani Wikipedia next? (by Diana Fernandes, OHeralO, July 27, 2013). T. Vishnu Vardhan is quoted.

Openness

Events Organised

Delhi: Digital Activism in Europe (The Sarai Programme, Centre for the Study of Developing Societies, New Delhi, July 8, 2013). Bernadette Längle gave a talk about the hacker scene and digital activism in Europe, with a focus on the Chaos Computer Club.
Open Hardware Lab: Play & Invent + Bonus Film Screening (CIS, Bangalore, August 4, 2013). There was a film screening of Theremin: An Electronic Odyssey at the event.

Internet Governance

CIS began two projects earlier this year. The first one on facilitating research and events on surveillance and freedom of expression is with Privacy International and support from the International Development Research Centre, Canada. The second one on mapping cyber security actors in South Asia and South East Asia is with the Citizen Lab, Munk School of Global Affairs, University of Toronto and support from the International Development Research Centre, Canada:

SAFEGUARDS Project
Events Organised

Delhi: Learn to Secure Your Online Communication! (IIC, DU Campus, Delhi, July 6, 2013). A cryptoparty was held in Delhi.
Dharamsala: Learn to Secure Your Online Communication! (Dharamsala, July 13, 2013). A cryptoparty was held in Dharamsala. This was also covered in an article published in the Caravan on August 1, 2013.
Privacy Roundtable Meeting (co-organized by CIS, DSCI, and FICCI, Kolkata, July 13, 2013). An event report was written by Maria Xynou.
The Hackers Way of Reshaping Policies (CIS, Bangalore, August 2, 2012). Bernadette Langle gave a talk on privacy.

Events Participated In

Biometrics or bust? India's Identity Crisis (organised by the Oxford Internet Institute, Oxford University Press, July 2, 2013). Malavika Jayaram participated as a speaker on UID and Privacy.
DSCI Best Practices Meet 2013 (organized by DSCI, Anna Salai, Chennai, July 12, 2013). Kovey Coles attended the meeting.
Achieve Cyber Security Together (organized by the Confederation of Indian Industries, Chennai, July 13, 2013). Kovey Coles attended this event.

Ongoing / Upcoming Events

The Phishing Society: Why 'Facebook' is more dangerous than the Government Spying on You - A Talk by Maria Xynou (CIS, Bangalore, August 7, 2013). Maria Xynou will give a talk on phishing society.
Learn to Protect your Online Activities! (ACJ - Asian College of Journalism, Second Main Road (Behind M.S. Swaminathan Research Foundation), Taramani, Chennai, August 7, 2013).
Privacy Meeting: Brussels – Bangalore (CIS, Bangalore, August 14, 2013). Gertjan Boulet and Dariusz Kloza will give a talk on privacy.
Privacy Round Table, New Delhi (co-organised with FICCI and DSCI, FICCI, Federation House, Tansen Marg, New Delhi, August 24, 2013).

Columns

How Surveillance Works in India (by Pranesh Prakash, New York Times, July 10, 2013).
Can India Trust Its Government on Privacy? (by Pranesh Prakash, New York Times, July 11, 2013).
Parsing the Cyber Security Policy (by Chinmayi Arun, The Hoot, and cross-posted in Free Speech Initiative, July 13, 2013).

Blog Entries

The Difficult Balance of Transparent Surveillance (by Kovey Coles, July 10, 2013).
Moving Towards a Surveillance State (by Srinivas Atreya, July 15, 2013).
More than a Hundred Global Groups Make a Principled Stand against Surveillance (by Elonnai Hickok, July 31, 2013).
The Audacious ‘Right to Be Forgotten’ (by Kovey Coles, July 31, 2013).

Interview

An Interview with Reijo Aarnio: Maria Xynou conducted an interview with Reijo, the Finnish Data Protection Ombudsman.

Media Coverage

Google brings tabs to sneak advertisements into your inbox (by Indu Nandakumar, Economic Times, July 30, 2013). Sunil Abraham is quoted.
How the world’s largest democracy is preparing to snoop on its citizens (by Leslie D' Monte and Joji Thomas Philip, July 3, 2013). Sunil Abraham is quoted.
Geeks have a solution to digital surveillance in India: Cryptography (by Joanna Lobo, DNA, July 7, 2013). Pranesh Prakash is quoted.
India's centralised snooping system facing big delays (by Phil Muncaster, The Register, July 9, 2013). CIS is mentioned in this article.
India’s Central Monitoring System: Security can’t come at cost of privacy (by Danish Raza, FirstPost, July 10, 2013). Sunil Abraham is quoted.
Is CMS a Compromise of Your Security? (by Rohin Dharmakumar, Forbes India magazine, July 12, 2013). Sunil Abraham is quoted.
Snooping technology: Will CMS work in India? (by Pierre Fitter, FirstPost, July 17, 2013). Pranesh Prakash is quoted.
सावधान आपके प्रोफ़ाइल पर है पुलिस की नज़र! (by Parul Aggarwal, BBC, July 18, 2013). Pranesh Prakash is quoted.
Your life's an open Facebook (by Shikha Kumar, DNA, July 21, 2013). Sunil Abraham is quoted.
Concerns over central snoop (by Aloke Tikku, Hindustan Times, June 28, 2013). Sunil Abraham is quoted.
Your telco could help spy on you (by Joji Thomas Philip, Leslie D'Monte and Shauvik Ghosh, LiveMint, July 30, 2013). Sunil Abraham is quoted.

DNA Profiling Bill
A sub-committee has been constituted as per the recommendations of the Expert Committee of DNA Profiling Bill. The sub-committee will have a meeting in Hyderabad on August 6, 2013. Sunil Abraham is one of the members of the sub-committee.

Cyber Stewards Project
Laird Brown, a strategic planner and writer with core competencies on brand analysis, public relations and resource management and Purba Sarkar who in the past worked as a strategic advisor in the field of SAP Retail are working in this project.

Video Interviews

Part 3: Interview with Eva Galperin (July 10, 2013).
Part 4: Interview with Marietje Schaake (July 11, 2013).
Part 5: Interview with Amelia Andersdotter (July 12, 2013).
Part 6: Interview with Lhadon Tethong (July 15, 2013).
Part 7: Interview with Jochem de Groot (July 18, 2013).
Part 8: Interview with Jeff Moss (July, 23, 2013).

Cyber Security
Blog Entries

India's National Cyber Security Policy in Review (by Jonathan Diamond, July 31, 2013).
Guidelines for the Protection of National Critical Information Infrastructure: How Much Regulation? (by Jonathan Diamond, July 31, 2013).

Free Speech, Expression and Censorship
Column

You Have the Right to Remain Silent (by Nishant Shah, July 22, 2013).

Event Participated In

Connaught Summer Institute on Monitoring Internet Openness and Rights (organized by the Munk School of Global Affairs, Bloor Street West, July 23, 2013). Malavika Jayaram participated in this event and spoke on "India's Civil Liberties Crisis: Digital Free Will in Free Fall".

Knowledge Repository on Internet Access

CIS in partnership with the Ford Foundation is executing a project to create a knowledge repository on Internet and society. This repository will comprise content targeted primarily at civil society with a view to enabling their informed participation in the Indian Internet and ICT policy space. The repository is available at www.internet-institute.in.

Event Organised

Institute on Internet and Society: Event Report (supported by Ford Foundation, Golden Palms Resort, Bangalore, June 8 – 14, 2013). Pranesh Prakash, Bernadette Längle, Vir Kamal Chopra, AK Bhargava, Ananth Guruswamy, Archana Gulati, Chakshu Roy, Elonnai Hickok, Gaurab Raj Upadhaya, Helani Galpaya, Michael Ginguld, Dr. Nadeem Akhtar, C. Nandini, Dr. Nirmita Narasimhan, Dr. Nishant Shah, Parminder Jeet Singh, Ravikiran Annaswamy, Dr. Ravina Aggarwal, Satyen Gupta, Dr. Subbiah Arunachalam, Sunil Abraham, Tulika Pandey and T. Vishnu Vardhan were speakers at the event. The presentations and videos can now be accessed in this report.

Telecom

CIS is involved in promoting access and accessibility to telecommunications services and resources and has provided inputs to ongoing policy discussions and consultation papers published by TRAI. It has prepared reports on unlicensed spectrum and accessibility of mobile phones for persons with disabilities and also works with the USOF to include funding projects for persons with disabilities in its mandate:

Newspaper Column

Building Up vs Tearing Down (by Shyam Ponappa, July 3, 2013, originally published in the Business Standard, and also mirrored in Organizing India Blogspot).

Digital Humanities

We are building research clusters in the field of Digital Humanities. The Digital will be used as a way of unpacking the debates in humanities and social sciences and look at the new frameworks, concepts and ideas that emerge in our engagement with the digital. The clusters aim to produce and document new conversations and debates that shape the contours of Digital Humanities in Asia.

Event Co-organised

Digital Humanities for Indian Higher Education (co-organised by HEIRA, CSCS, Tumkur University, Tata Institute of Social Sciences, Mumbai and CIS, Indian Institute of Science, Bangalore, July 13, 2013).

Event Organised

Digital Humanities Talk (CIS, Bangalore, July 31, 2013). Sara Morais gave a talk on the advantages and problems in doing digital humanities work.

Event Participated In

Political Economy, Activism and Alternative Economic Strategies (organized by the International Institute of Social Studies, Erasmus University of Rotterdam, The Hague, July 9 – 13, 2013). Nishant Shah presented his paper on paper on Citizen Action in the Time of Network.

Blog Entries

Designing Change? Gatekeepers in Digital Humanities (by Sara Morais, July 2, 2013).
Towards Critical Tool-building (by Sara Morais, July 12, 2013).

About CIS

The Centre for Internet and Society is a non-profit research organization that works on policy issues relating to freedom of expression, privacy, accessibility for persons with disabilities, access to knowledge and IPR reform, and openness (including open government, FOSS, open standards, etc.), and engages in academic research on digital natives and digital humanities.

Get short, timely messages from us on Twitter
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Visit us at http://cis-india.org

Support Us
Please help us defend consumer / citizen rights on the Internet! Write a cheque in favour of ‘The Centre for Internet and Society’ and mail it to us at No. 194, 2nd ‘C’ Cross, Domlur, 2nd Stage, Bengaluru – 5600 71.

Request for Collaboration
We invite researchers, practitioners, and theoreticians, both organisationally and as individuals, to collaboratively engage with Internet and society and improve our understanding of this new field. To discuss the research collaborations, write to Sunil Abraham, Executive Director, at sunil@cis-india.org or Nishant Shah, Director – Research, at nishant@cis-india.org

CIS is grateful to its donors, Wikimedia Foundation, Ford Foundation, Privacy International, UK, Hans Foundation and the Kusuma Trust which was founded by Anurag Dikshit and Soma Pujari, philanthropists of Indian origin, for its core funding and support for most of its projects.

For more details visit https://cis-india.org/about/newsletters/july-2013-bulletin

Access to Knowledge Bulletin — June & July 2013

praskrishna — 2013-10-04T10:52:46Z

A2K newsletter for the months of June and July, 2013.

Indian Language Wikipedia Statistics April to September 2013 (by T. Vishnu Vardhan; Nitika Tandon and Subhashish Panigrahi June 30, 2013): The Access to Knowledge team carried out quantitative analysis to identify trends and growth patterns in Indian Language Wikipedias over the time period from September 2012 to April 2013. Though it is difficult for the A2K programme to take direct credit for the growth or lack of it the programme's support has been one of the key factors in impacting the growth of the Wikimedia projects and communities in India since the commencement of the project. Primary focus areas of the statistics are: growth of articles, Active editors, Monthly growth of new editors, Monthly pageviews and New editors statistics from outreach events organized or supported by A2K programme. Link: http://cis-india.org/a2k/blog/indian-language-wikipedia-statistics

Workshops

Wikipedia editing workshop for participants from 10 civil society institutions from across India at the Institute of Internet and Society, Bangalore (Organized by the A2K team members T. Vishnu Vardhan and Subhashish Panigrahi, June 9, 2013)
A 'Kannada' Wikipedia Workshop for Bloggers (organized by CIS-A2K Team, Suchitra, Bengaluru, June 23, 2013). Dr. U.B. Pavanaja conducted the workshop. Link: http://cis-india.org/openness/blog/kannada-wikipedia-workshop-bloggers
Digital Humanities for Indian Higher Education (co-organised by HEIRA-CSCS, Tumkur University, CILHE-TISS and CCS, Indian Institute of Science, July 13, 2013). Link: http://cis-india.org/openness/events/digital-humanities-for-indian-higher-education
A Kannada Wikipedia Workshop (organized by CIS-A2K team, July 21, 2013, Hubli). Dr. U.B. Pavanaja gave training to the participants on Wikipedia. Leading newspapers like Times of India, Vijaya Karnataka, Deccan Herald, VijayaVani, Prajavani, Samyukta Karnataka and HosaDiganta covered the event. Scanned versions of the published articles can be viewed here (http://cis-india.org/openness/blog/hubli-workshop-press-coverage.zip). Link: http://cis-india.org/openness/blog/kannada-wikipedia-workshop-at-hubli
Telugu Wikipedia Training Workshop (organized by CIS-A2K Team in collaboration with Telugu Jati Nava Nirmana Samstha, Hyderabad, July 21, 2013). Dr. Rajasekhar (Telugu WP admin) and T. Vishnu Vardhan conducted the workshop. Link: http://bit.ly/13Z00Ue
A Kannada Wikipedia Workshop at Sagara (organized by CIS-A2K team, Sagara, July 28, 2013). Dr. U.B. Pavanaja gave a talk on Wikipedia and Kannada Wikipedia. Link: http://cis-india.org/openness/kannada-wiki-workshop-at-sagara ● Odia Wikipedia Training Workshop at the Veer Surendra Sai University of Technology (Organized by Odia Wikipedian Gorvachove Pothal and supported by CIS-A2K programme, July 26, 2013). Event link: http://or.wikipedia.org/s/gqw
Telugu Wiki Academy at Centre for Good Governance (co-organised by A2K team and Telugu Wikipedia community, Jubilee Hills, Hyderabad, April 9, 2013). T. Vishnu Vardhan was a speaker at this event. Link: http://cis-india.org/openness/blog/telegu-wiki-academy-at-centre-for-good-governance

Meetups

First Telugu Wiki Meetup @ CIS, Bangalore (co-organised by Telugu Wikipedia community and A2K on June 2, 2013). S.J. Veera conducted the meet-up. Link: http://cis-india.org/openness/blog/telegu-wiki-meet-up-at-cis-june-2-2013
Second monthly Telugu Wiki Meetup @ CIS, Bangalore (co-organized by Telugu Wikipedia community and A2K on July 13, 2013). Event link: http://goo.gl/zVueaO
Telugu Wikipedia Meetup @ Theatre Outreach Unit, Hyderabad (co-organised by TE WP community, ToU and A2K on July 21, 2013). T. Vishnu Vardhan spoke on Copyright-Creative Commons and Wikipedia. Link: http://bit.ly/14ctSxr

Upcoming / Ongoing Events

A Workshop on Posting Articles in Kannada on Wikipedia (organised by the Centre for Proficiency Development Placement Service, University of Mysore, CPDPS premises, Manasagangotri, August 6, 2013). Dr. U.B. Pavanaja will conduct a workshop. The announcement (http://www.thehindu.com/todays-paper/tp-national/tp-karnataka/stress-on-posting-articles-on-kannada-wikipedia/article4980552.ece) was made in an article by R. Krishna Kumar in the Hindu on August 2, 2013. Link: http://cis-india.org/news/hindu-r-krishna-kumar-august-2-2013-stress-on-posting-articles-on-kannada-wikipedia
Wikipedia Training workshop for students at the St. Xavier College, Goa Wikipedia
Training workshop for students from Library Science Department at the Goa University, Goa Wikipedia
Training workshop for students from Konkani language Department at the Goa University, Goa

Events Participated

Free Software (organized by Free Software Movement of Karnataka in partnership with Jnana Vikas Institute of Technology, Bidadi, July 24, 2013). Dr. U.B. Pavanaja presented about Wikipedia in this event. Link: http://cis-india.org/news/free-software
Institute of Internet and Society, Bangalore (participated by A2K team, T. Vishnu Vardhan presented about “Building Knowledge Bases and Platforms via Mass Collaboration on the Internet” Presentation Link: http://commons.wikimedia.org/wiki/File:Building_Knowledge_Bases_and_Platforms_via_Mass_Collaboration_on_the_Internet.pdf, Event Link: http://cis-india.org/telecom/knowledge-repository-on-internet-access/institute-on-internet-and-society

Media Coverage (including videos)

A Feature on Wikipedia and Telugu Wikipedians (HMTV, May 30-31, 2013). Watch the video: http://cis-india.org/news/hmtv-may-30-2013-wikipedia-and-telegu-wikipedians

Wikipedia Live Phone-in Programme (HMTV, June 1, 2013). T. Vishnu Vardhan took part in a one hour live phone-in programme on Wikipedia. Video: http://cis-india.org/news/wikipedia-live-phone-in-programme

Wiki donors (by Akhila Seetharaman, TimeOut Bengaluru, June 21, 2013). T. Vishnu Vardhan and Dr. U.B. Pavanaja are quoted. Link: http://cis-india.org/news/timeout-bengaluru-akhila-seetharaman-june-21-2013-wiki-donors

Kannada Wikipedia Workshop at Hasan (Prajavani, June 5, 2013). Dr. U.B. Pavanaja conducted the workshop on June 4, 2013. Link: http://cis-india.org/news/prajavani-june-5-2013-kannada-wikipedia-workshop-coverage

Kannada Wikipedia Workshop at Hasan (Samyukta Karnataka, June 5, 2013). Dr. U.B.Pavanaja conducted the workshop on June 4, 2013. Link: http://cis-india.org/news/samyukta-karnataka-june-5-2013-kannada-wikipedia-workshop-coverage

Kannada Wikipedia Workshop at Hasan (Vijaya Karnataka, June 5, 2013). Dr. U.B.Pavanaja conducted the workshop on June 4, 2013. Link: http://cis-india.org/news/vijaya-karnataka-june-5-2013-report-of-kannada-wikipedia-workshop-in-hasan

Wiki Rahasya: Panel Discussion (Suvarna News, June 13, 2013). Dr. U.B.Pavanaja participated in a panel discussion around Wikipedia in general and about Kannada Wikipedia in specific. Link: http://cis-india.org/news/suvarna-news-june-13-2013-wiki-rahasya-panel-discussion

Blog Entry

Wikipedia Visual Editor (by Nitika Tandon, June 27, 2013). Link: http://cis-india.org/openness/blog/visual-editor.pdf/view

My First Wikipedia Training Workshop – Theatre Outreach Unit, University of Hyderabad (Organized by A2K team, attended by T. Vishnu Vardhan) Link: http://cis-india.org/openness/blog/my-first-wikipedia-training-workshop Wikimedia Foundation has funded A2K to anchor the growth of Wikimedia movement in India. The A2K team consists of three members based in Bangalore: T. Vishnu Vardhan, Dr. U.B. Pavanaja and Subhashish Panigrahi and one member Nitika Tandon in Delhi. Archives of our newsletters can be accessed here (http://cis-india.org/about/newsletters). Wikipedians from various communities can request for outreach programs, technical bugs, logistics-merchandize and media, public relations and communications at http://bit.ly/TOcXId.

About CIS

Follow us elsewhere

Twitter: https://twitter.com/CISA2K
CIS group on Facebook: https://www.facebook.com/groups/cis.india
Visit us at: https://cis-india.org

Support Us
Please help us defend consumer / citizen rights on the Internet! Write a cheque in favour of ‘The Centre for Internet and Society’ and mail it to us at No. 194, 2nd ‘C’ Cross, Domlur, 2nd Stage, Bengaluru – 5600 71.

Request for Collaboration
We invite researchers, practitioners, and theoreticians, both organisationally and as individuals, to collaboratively engage with Internet and society and improve our understanding of this new field.

To discuss the research collaborations, write to Sunil Abraham, Executive Director, at sunil@cis-india.org or Nishant Shah, Director – Research, at nishant@cis-india.org.

To discuss collaborations on Indic language wikipedia, write to T. Vishnu Vardhan, Programme Director, A2K, at vishnu@cis-india.org

For more details visit https://cis-india.org/about/newsletters/access-to-knowledge-bulletin-june-july-2013

Institute on Internet & Society: Event Report

srividya — 2013-10-15T06:48:00Z

The Institute on Internet and Society organized by the Centre for Internet and Society (CIS) with grant supported by the Ford Foundation took place from June 8 to 14, 2013 at the Golden Palms Resort in Bangalore.

A total of 20 participants spent the seven days in a residential institute, learning about the fundamental technologies of the Internet and topics on which CIS has expertise on such as Accessibility, Openness, Privacy, Digital Natives and Internet Governance.

The participants belonged to various stakeholder groups and it provided a common forum (first of its kind in India) to discuss and share ideas. Twenty-four expert speakers from various domains came to share their knowledge and speak about their work, so as to encourage activity in the field and supply resources from which participants could learn to increase their accessibility, range and funding possibilities, as well as network with the speakers and amongst themselves.

The Institute has triggered a number of follow-up events — those that the participants organized themselves with the help of CIS staff, including Crypto Parties in Bangalore, Delhi and Mumbai, that taught netizens to keep their online communication private. In addition to that, the CIS Access2Knowledge (A2K) team could rope in eight new Wikipedians who will contribute to Wikipedia in Indic languages.

The day wise talks and activities that took place are listed below:

Day 1: June 8, 2013

The seven day residential Institute began on Saturday, the 8th of June with a warm welcome by Dr. Ravina Aggarwal and Dr. Nirmita Narasimhan. They outlined the purpose of the residential institute and briefly went over the topics which would get covered over the week long duration. This was followed by each of the participants introducing themselves briefly and also stating their expectations from the Institute, why they were attending the same and what they hope to get at the end.

Session 1: History of the Internet

(by Pranesh Prakash and Bernadette Längle)

Above is a picture of Pranesh Prakash speaking about the History of the Internet during the first session on Day 1.	The Institute proceedings kicked off with the first session, History of the Internet by Pranesh Prakash and Bernadette Längle. Participants learned where the Internet originally came from and how it is organized, as well as different technologies surrounding the Internet. Pranesh Prakash and Bernadette Längle set the start point of the Internet in the late 50's when the Russians send the first satellite in space (Sputnik) and the US founded the DARPA(Defense Advanced Research Projects Agency), a research agency that was tasked with creating new technologies for military use. DARPA is credited with development of many technologies which have had a major effect on the world, including computer networking, as well as NLS, which was both the first hypertext system, and an important precursor to the contemporary ubiquitous graphical user interface (GUI). A few years later the first four computers were connected to a network.

After the Network Control Protocol (NCP, later replaced by the TCP/IP) was invented in 1970, the first applications were made: email (connecting people), telnet (connecting computers) and the file transport protocol (FTP) (connecting information) — all of these are still in use today. Participants were surprised to learn that the Web, most commonly used today, known to be invented by one single person in the 90's, actually existed for a long time prior to the '90s.

VIDEO

Session 2: Domestic Bodies and Mechanisms

(by Pranesh Prakash)
After lunch, Pranesh Prakash led the second session about Domestic Bodies and Mechanisms and he started with some of the problems associated with the Domestic Regulatory Bodies:

Lack of coherence and consistency in Internet related policies
Rather than co-operating, the different agencies compete with each other.
Communication with the public is of different degrees and openness of different agencies varies.

Department of Electronics and Information Technology (DEITY), is one of the most important public agencies & the CERT-in focuses on issues like malware and content regulation. There is also the STQC (Standard Setting and Quality Setting Body).
The work of these organizations is to govern the Internet, bring about better privacy policies and ensure freedom of speech.
Other governing bodies include DOT (Department of Telecommunications) which governs the telecom and internet policies of India. In India, certain content regulation takes place under a notification as part of the IT Act, 2003.
TRAI (Telecom Regulatory Authority of India) also looks into the tariff, interconnections and quality of telecom sector, spectrum regulation and so on.
The USOF (Universal Service Obligation Fund) seeks to provide funds for setting up telecom services in rural areas.
Ministry of Information and Broadcasting (MIB) has been extending copyright restrictions to online publications.

VIDEO

Session 3: Emerging trends in Internet usage in India

(by Nandini C and Vir Kamal Chopra)
Emerging Trends in Internet Usage with specific focus on BSNL offerings (by Vir Kamal Chopra)
Some of the salient points discussed were:

In 1995, the VSNL provided internet in 4 metros of India, by 1998 DOT had provided internet in 42 cities.
Some of the facilities internet provides include Tele-education, Tele-medicine, mobile banking, payment of bills via mobile internet, etc.
BSNL has got maximum broadband market share in India.
Present Scenario, there are 900 million mobiles in India, 430 million wireless connections with capability to access data.
The total broadband connections are 15 million in country, 10 million provided by BSNL.
Total internet users are 120 million with a growth rate of 30%.
Public access is not only about network intermediaries but about info-mediaries who understand internet.
BSNL lost Rs 18,000 crores from 3G license.
2G to 3G shifting is not seamless and leads to lot of packet loss, and 3G coverage is not as extensive as 2G. Thus 3G is not efficient however; the government has made a lot of money from selling 3G licenses.
Future trends include technology trends for internet access, optical fiber technologies, fiber to the curb, fibre to the home, metro Ethernet, etc.
Internet has created an online Public sphere.
In 2000 Parliament passed the Information Technology Act 2000 and the dot.com boom is seen.

Making internet access meaningful in the Indian Context (by Nandini.C)
(Click to see the presentation slides)
Some of the salient points discussed were:

Status of internet access today sees low level of overall penetration of internet, high rate of household mobile penetration and huge rural-urban divide in internet access.
Relationship b/w women and internet in India
8.4% of women in India have access to internet in India and 43% of women using internet in India perceived it as being an important part of their life.
Some area of concerns include ensuring adequate access of internet for the women, entrenched patriarchies, contextual relevance, the imaginary of ‘public access’.
The importance of an existing strong social support network, ITC itself cannot open up economic/social empowerment opportunities for women
ICT-enabled micro-enterprises may also force the burden of double work on women, who undertake both productive activities for the micro-enterprise and re/productive activities for the household.
The Internet today has created an online public sphere.
Countering the threat of online violence.
Censorship and content regulation.
Women’s rights and the spaces of internet governance.
Arbitrary censorship and self-regulation by the corporate and slide towards an illusory freedom; state is used as a bogeyman by corporate to create an online culture that is suitable to the corporate values.

VIDEO

Activity
Day 1 featured an interesting activity called the Creative Handshake. The goal of the game was to teach the participants the concept of "Handshake" in Internet terms and why it is important to make sure that integrity of data transferred is maintained.

Day 2: June 9, 2013

The focus of the second day was more on the nuts and bolts behind the working of the Internet by Dr. Nadeem Akhtar, Wireless Technologies and a case-study in Air Jaldi by Michael Ginguld, Collaborative Knowledge base building by Vishnu Vardhan and Affordable Devices on the Internet by Ravikiran Annaswamy.

The salient points of each of the talks are listed below.

Session 1: How Internet Works

(by Nadeem Akhtar)
Click to read the presentation slides

Internet structure and hierarchy:
1. Data Networks comprise of set of nodes, connected by transmission links, for exchange of data between nodes.
2. Some of the key principles which underpin data networks include digital transmission, multiplexing and data forwarding/routing.
Data networks through ownership include public and private networks.
Data networks through coverage include local area networks (small area), metro area networks (may comprise of a city) and wide area networks (wide geographic area across cities).
Protocols include:
1. Open systems interconnection (OSI) model divides a communication system into smaller parts. Each part is referred to as a layer. Similar communication functions are grouped into logical layers.
2. OSI model defines the different stages that data must go through to travel from one device to another over a network & this enables a modular approach towards developing complex system functionality i.e. functionality at layer X does not depend on how layer Y is implemented.
Above is a picture of Dr. Nadeem Akhtar speaking on the working of the internet on Day 2
Internet networks or connections.
Internet backbone refers to the principal data routes between large, strategically interconnected networks and core routers on the internet and these data routes are hosted by commercial, government, academic and other high-capacity network centers, the internet exchange points and network access points. The internet back bone is decentralized.
Transit Service - Passing information from small ISP to large ISP.
Peering Service - The passing of information between two similar ISP’s os similar size to let network traffic pass.
Three levels of network Tier1, Tier2 and Tier 3. TATA Company is the only Tier 1 Indian Company.
Backhaul- Transport Links which connects access edge networks with the ‘core’ network. The transmitters have to be mounted on a high level.


Above is a picture of Dr. Nadeem Akhtar speaking on the working of the internet on Day 2

VIDEO

Session 2: Wireless Technologies

(by Michael Ginguld)
Click to read the presentation slides

We are surrounded by electromagnetic radiation
All about transmission waves and there are both advantages and disadvantages of the same:
1. Pros: higher reach for lower price, overcomes topographic challenges, lower maintenance, less to damage/lose
2. Cons: limited resources, maintenance (energy), physical limitations to transfer rates.
Satellite/VSAT is a very small aperture tech: a small satellite dish that connects to a geo-static satellite.
Strength: globally usable, can connect from anywhere.
Weakness: signal problems, relatively high installation charge, upstream connection is lower than the downstream, transmitter on satellite is extremely expensive, hence limitation on transmission capacity of the satellite.
VSATs are not scalable. It is a dead-end tech for usages where data transmission volume is expected to grow.
2G Technology for mobile connection.
Limitation in transfer of data, due to technology and encryption limitations but great availability and reasonable price.
3G Technology has a problem in India; low uptake, leading to low investment, leading to low speed, leading to low uptake. The technology allows for high-speed data transfer but the market condition in India still does not make adequate infrastructural support feasible.
4G license auction.
A company bought the country-wide 4G license in the auction. Mukesh Ambani bought the company after some days.
The present legislation does not allow for VoIP-based Telco operation but that is expected to change soon.
Wifi technology is wireless technology. It is low cost wireless transfer of data. The Public dissemination of the ranges in which data transfer using the WiFi protocol can take place. It was made public in India in January 2005.
1. Limitations: needs line of sight, limit to data transfer.
2. Strength: cheap, de-licensed spectrum usage, easily deployable.
2G spectrum, 3G spectrum and now 4G spectrum all are part of the wireless technology.
Air Jaldi started in Dharamshala; building wifi connection spanning campuses.
Three types of consumer categories: (1) no coverage, (2) under-served, and (3) ‘deserving clients’. #2 is the most common group. #3 are people who should be served but cannot pay fully for the service, hence are cross-subsidised by group #2.
Deployed and managed by local staff, trained by AirJaldi.
Customer premise equipment: Rs. 3-4k.
User charges: Rs 975 per month for 512 kbps, Rs 1500 per month for 1 mbps.
Content: by and large, AirJaldi brings infrastructure on which content can ride on, teams with various content providers (like e-learning, rural BPOs, local e-banking etc) for the content side. The biggest drivers are local BPO, banking and retail. The next big driver coming up is entertainment.
WiMax includes 4g spectrum.

VIDEO

Session 3: Building Knowledge Bases and Platform via Mass Collaboration on the Internet

Click to read the presentation slides

The session started off with some physical activity in the form of "Kasa Kasa Warte, Chan Chan Warte" to break off the lunch induced sleep and a mental activity where the participants were divided into two groups and both the groups were asked to collect information on "Water". One group was left to itself while the other had some expert inputs from Vishnu Vardhan on how to collaborate and organize the data. After the activity, both teams presented the information that they had collected on "Water". The benefits of collaborative authoring such as "everyone's voice is heard", "various inputs leading to a multi-dimensional thinking" etc were evident as against a single dimensional thought process that was seen from the group that was un-assisted.	Given above is a picture of the participants involved in a group activity

Salient points discussed during the presentation:

The Concept of Knowledge today is not something of modern phenomena, but it is something which has been existent since print culture was developed. Print technology shapes what we consider as knowledge, and hence as knowledge platform
Techno-sociality of knowledge production
The Concept of Knowledge today is not something of modern phenomena, but it is something which has been existent since print culture was developed. Print technology shapes what we consider as knowledge, and hence as knowledge platform
Techno-sociality of knowledge production
Examples of knowledge platforms:
1. Baidu baike
2. English wikipedia
3. Hudong
4. Catawiki
5. Wikieducator
6. Open street map
7. Pad.ma
8. Sahapedia
9. Internet archive
10. Jstor
11. Dsal
12. Dli
In 1994 Cunningham developed the ‘Wiki Wiki Web’ also known as the ‘Ward Wiki’. Basically it is a knowledge platform.
Internet since then has been used for dissemination of information especially in the education sector. Digital Archived have developed over the years which provide information across various platforms like Wikipedia.
The spread of the internet has made possible the building of knowledge bases by seamless and mass collaboration.

Generic challenges for Wikipedia

Quality, relevance, consistency of knowledge
Suitable motivation of the contributors
Another issue is the scalability

Some of the problems faced by Indian Wikipedian pages:

Technical infrastructure for Indian languages
Typing in the regional language
OCR: complexity of Indian language scripts
Various other technical troubles like browser compatibility, font display, etc., which deter new users
Dearth of quality content available in digital format
Different standards/formats/generations (gov.in/DLI)
Relative lack of research/academic standards, which is transferred on to Indic wikipedias.
Lack of knowledge sharing culture.
Building a mass knowledge platform is the need of the hour.
The platform should be user friendly, easily available and adoptable; offline outreach is key to effective use of online platforms.
The programme should have feedback loop key, behavior statistics data, reinvent and replicate the programme, multi-channel awareness, ‘user connect’ programmes.
The people should communicate knowledge sharing objectives, make knowledge sharing fun, appoint ambassadors; virtual volunteer community building looks simple but its complex and leads to failure.

VIDEO

Session: 4 Affordable Devices to access the Internet

(by Ravikiran Annaswamy)
Click to read the presentation slides


Given above is a picture of the speaker Ravikiran Annaswamy giving a demo of the low cost Akash tablet.

Overview of Affordable Mobile Phones such as Lava Iris, Karbonn A1, Nokia Asha, etc.
Overview of Affordable Tablets such as Aakash, Ubislate, Karbonn Smart A34, etc.
The number of Internet users in India is expected to nearly triple from 125 million in 2011 to 330 million by 2016, says a report by Boston Consulting Group.
How Internet Penetration impacts society.
Demo of the devices.
Need for Mobile Internet
Sugata Mitra & Arvind Eye Care examples.

VIDEO

Day 3: June 10, 2013

The third day of the Institute focussed on Wired means of accessing the Internet, the technology involved followed by an assignment time where the participants were introduced to 2 topics and asked to work on an assignment. This was followed by a site visit in the afternoon to MapUnity. MapUnity develops technology to tackle social problems and development challenges. Their GIS, MIS and mobile technologies are used mostly by government departments and civil society organisations and in the R&D initiatives of commercial ventures.

Session 1: Wired Access Technology

(by Dr. Nadeem Akhtar)
Click to read the presentation slides

Some of the salient points discussed were:

Wired and Wireless

Wired:

Separate communication channel for each users
Low signal attenuation
No interference
Fixed point-of-attachment

Wireless:

Shared medium of communication
Signal is attenuated by a number of factors
Interference between adjacent channels
Points-of-attachment can be changed on-the-fly

Ethernet:

A family of computer networking technologies for LANs which was Invented in 1973 and commercially introduced in 1980. The systems communicating over ethernet divide a stream o data into individual packets called frames. Each frame contains source and destination addresses and error-checking data so that damaged data can be detected and re-transmitted.
Ethernet, by definition, is a broadcast protocol
Any signal can be received by all hosts
Switching enables individual hosts to communicate

Digital subscriber line (DSL):

DSL uses existing telephone lines to transport data to internet subscribers and the term xDSL is used to refer to a number of similar yet competing forms of DSL technologies which includes ADSL, SDSL, HDSL, HDSL-2, G.SHDL, IDSL, and VDSL. DSL service is delivered simultaneously with wired telephone service on the same telephone line and this is possible because DSL uses higher frequency bands for data.

Asymmetric DSL (ADSL):

ADSL is the most commonly installed technology and an ADSL tech can provide maximum downstream speeds of up to 8 mbps.

Modem and router:

Modem is specific to a technology
Modem is de/modulator, it takes bits coming from one protocol/technology, demodulates it (converts it into original data), and re-modulated the original data to another protocol/technology.
Router allows creation of a local area network, allowing multiple devices to connect to the network and access internet together through the router. It has very high bitrate DSL (VDSL) and goes up to 52 mbps downstream and 16 mbps upstream. The length of the physical connection is limited to 300 meters and the second generation VDSL (CDSL2) provides data rates up to 100 mbps simultaneously in both direction, but maximum available bit rate is still achieved about 300 meters.

Cable:

Cable broadband uses existing CATV infrastructure to provide high-access internet access; uses channels specifically reserved for data transfer
Support simultaneous access to broadband and TV programs
Cable access tech is built for one-way transmission; hence some congestion takes place for bi-way data transfer, leading to much lower upstream connection relative to downstream connection for data.

Fiber:

It is a generic term for any broadband network architecture using optical fiber; fiber to the neighborhood; fiber to the curb; the street cabinet is much closer to the user’s premises, typically within 300m, thus allowing ethernet or radio-based connection to the final users; fiber to the basement; fiber to the home (BSNL already providing); fiber to the desktop
Passive optical networks (PON)

Advantages of fiber:

Immunity to electromagnetic interference.
Provides very high data rates at long distances.
When network links run over several 1000s of meters (e.g., metro area networks), fiber significantly outperforms copper.
Replacing at least part of these links with fiber shortens the remaining copper segments and allows them to run much faster.
The data rate of a fiber link is typically limited by the terminal equipment rather than the fiber itself.

Assignment
Participants were given two options for an assignment to work on in the coming days and they could choose either one.

Assignment A
The Universal Service Obligation Fund of India has put out a Call for Proposals under two schemes:

Mobile Connectivity and ICT related livelihood skills for womens’ SHGs (http://www.usof.gov.in/usof-cms/pdf21may/Concept_Paper.pdf), and

Access to ICTs and ICT enabled services for persons with disabilities in rural India. (http://www.usof.gov.in/usof-cms/usofsub/Concept%20paper_USOF%20Scheme_PwDs_A.G.Gulati.pdf)

Your NGO is committed to the task of facilitating access to the Internet for women/ persons with disabilities in rural parts of Kerala and wishes to submit a proposal/ project idea in partnership with a service provider to the USOF.

Assignment B
You are a member of the ancient tribe of Meithis residing in Manipur. Over the years, there is a strong feeling in your community that although the Government has rolled out projects to connect the rural areas throughout India, these have not been successful for your tribe and there is still even a lack of basic fixed telephony, let alone mobile and broadband services. You have hence come to the conclusion that there is a need for focused efforts to target such communities as yours and have decided to submit a concept note to the USOF requesting that ‘ethnic and rural tribal communities’ be specifically included within the mandate of the USOF’s activities by defining them as an ‘underserved community’.


Given above is a picture of the participants engaged in a discussion.

Field Trip - Destination: MapUnity.
MapUnity develops technology to tackle social problems and development challenges. Their GIS, MIS and mobile technologies are used mostly by government departments and civil society organisations, and in the R&D initiatives of commercial ventures. MapUnity presented their product offerings to the participants.

VIDEO

Day 4: June 11, 2013

Session 1: Universal Access

(by Archana Gulati)
Click to read the presentation slides

Given above is a picture of Archana Gulati speaking on Universal Access.	Tuesday revolved around questions of access and openness. The day kicked off with Archana Gulati, a policy expert in access to ICTs for people with disabilities talking on Universal Access. Ms. Gulati stressed the importance of ICTs for social development. ICTs are a necessary aid in development structures including education, health and increased citizen participation in national affairs & they provide crucial knowledge inputs into productive activities. However, even with the Telecom boom, there still exists an access gap in India, which cannot be covered by commercially viable systems.

This 'actual access gap' exists because of geographic (scattered population, low income, low perceived utility of service, lack of commercial/industrial customers, lack of roads, power, difficult terrain, insurgency), economic (urban poor) and social inequality (gender, disabilities) differences. To achieve Universal Access or Universal Service, additional efforts must be made, so as to include these groups. However, Universal Access and Universal Service, while they may imply the same thing, are very different approaches to deal with the problematic access gap.

Universal service, a term coined by Theodore Vail, president of AT&T in 1906, argued that the government should enforce the usage of only one network. This approach suggests a monopolization of the market and goes against the liberal market principle.

Universal access on the other hand suggests cross-subsidizing the low and no profit service areas by high profit service areas. However, this results in the urban population to get over-charged while the rich rural areas benefit from rural subsidizing.

So how do we enable a fair and inexpensive network to be able to create access for a large number of people equally?
Ms. Archana Gulati went on to introduce the Sanchar Shakti scheme as a contribution to national access in India. It was initiated with the objective of improving rural SHG access skills, knowledge, financial services and markets through mobile connections and involved several stakeholders like NABARD, handset/modem manufacturers, DoT USOF, Mobile VAS Providers, Lead NGOs, Mobile Service Providers.

This scheme shows how important is, for the commercial, private and public sector to work together on obtaining accessibility to ITCs.

Session 2: Free and Open Internet

(by Pranesh Prakash)
The following session by Pranesh Prakash on Free and Open Internet showed how the internet can still be a restrictive place which does not allow for internet equality. His talk focussed on the concepts of free and open Internet. Prakash started by stating the Freedom of Speech and Expression Article of the Indian Constitution and in an interactive round it was discussed, how these articles are fundamental for securing other basic human rights. This was demonstrated by an example in which the distribution of food did not proceed equally, as misinformation and restrictions led to an inappropriate hoarding of goods. Therefore, it is important for everyone to have that right. In fact, the Indian constitution formulates Article 19 in a positive way, implying not only everyone should have that right, but that the government must promote the upholding of these rights.

However, in the case of Article 66a, the law actually caused a problem with freedom of speech in itself, as it penalizes sending false and offensive messages through communication services. This is a massive impediment on free speech, as outsiders decide upon what is offensive and what is false.

The other side of freedom of speech and expression is censorship. Online, the removal of websites and editing of content often happens quietly and obscures the fact that someone or something is being censored. Unlike book burnings in the past, which were always made a big political spectacle, often websites are simply removed without a trace, or one is faced with a 404 error, when trying to access it. Because of the offensive content law, journals and magazines are quick to remove supposedly offensive content, as it seems more difficult to engage in argument with the people claiming offense. The CIS proposed a counter-law to secure for this to happen less, as freedom of speech includes the freedom to receive that speech.

VIDEO

Session 3: Openness

(by Sunil Abraham)

Next to ensuring freedom of speech and access, the third session of the day focussed on Openness in terms of Open Source software. Sunil Abraham, CIS executive director, stated the importance of free software and open access of data, as they ensure what he called the four freedoms of internet usage, namely the freedom to use for any purpose, the freedom to study, to modify and to share (freely or for a fee). Proprietary software imposes on these freedoms, as it only has restrictive use and a strong copyright. However, there are alternatives that have moderate copyrights, or so-called copy centred perspectives, or even copyleft, including the above mentioned rights into the terms of the software usage.	Above is a picture of Sunil Abraham speaking on Openness

In alignment with Sunil Abraham’s talk Pranesh Prakash criticized copyright law cutting into accessibility rights, as copyright infringements include translation into other languages, audio versions and also integral parts of education. The key is not to have a "one size fits all" copyright solution, as it is impossible to treat twitter content the same as a blockbuster movie. However, the government of India is doing exactly that and needs to interlink questions of access with copyright law.

VIDEO

Session 4: Open Content

(by Prof. Subbiah Arunachalam)
Prof. Subbiah Arunachalam, who led the next session, discussed Open Content. He had seen during the course of his experience India's poor performance in Science & Technology and outlined the reasons for the same. The lack of access to information essential in scientific research and knowledge production, he said, was the major limiting cause.

VIDEO

Session 5: Quick Talk on Copyright Law and Access

This short session dealt with implications of copyright law on internet access.

Activity

The participants were divided into two groups, and they were asked build as huge a network as possible with their personal belongings and present their creations. The participants had good ideas. One group placed their mobiles and laptops into the network to have them as nodes. The other group implemented the re-routing around censorship.

VIDEO


Given above is a picture of the participants in an activity making the longest network possible with their personal belongings.

Day 5: (June 12, 2013)

Session 1: Privacy on the Internet in India

(by Sunil Abraham and Elonnai Hickok)

Click to view the presentation slides

Given above is a picture of Elonnai Hickock speaking about privacy	The following day, June 12th started off with “Privacy” as the theme. The session Privacy on the Internet in India was led by CIS privacy experts Sunil Abraham and Elonnai Hickock. In an exchange of anecdotes, it was made clear how there needs to be a certain degree of state surveillance to secure the citizens safety. This can happen through off air interception and active or passive cell phone towers that can track mobile devices. However, encryption is an important tool to secure one’s own privacy against cyber espionage.

Some of the salient points discussed were:

Off-the Air Interception
Possible to set up active or passive cell phone tower.
The signal strength will be strong and everyone looks for it.
Capacity to identify itself as a service provider.
Interception can begin with encryption Technology today used by security agencies.
NTRO- national technical Research Org and Outlook

VIDEO

Session 2: E-Accessibility

(by Nirmita Narasimhan)
Click to view the presentation slides


Given above is a picture of Dr. Nirmita Narasimhan speaking on e-accessibility

The second session was on “E-Accessibility” led by Dr. Nirmita Narasimhan. Some of the salient points discussed were:

Problems arising out of disability
Accessibility-Infrastructure and ICT
Assistive technologies for PWD’s.
Reasonable accommodation (not available or cannot be and requires extra effort and putting up an accessible copy up) and universal Design (for both for PWD’s and non-PWD’s).
Web Content Accessibility is operable and easily understandable.
Accessibility standards include; Daisy (6 types of books including audio and text books) is all about marking up the documents. Really a good way to read but is expensive and time consuming, also need Daisy tools and player to make it work.
In 1808 the first typewriter was developed to help the blind.
Considerations involved in Web Accessibility
Overlap b/w mobile accessibility and web accessibility.
Example- Raku Raku phone captured 60% of market share in Japan. It has many assistive features.
Relay Services has a middle man who passes on the message b/w different PWD’s in many countries, but it is not yet available in India.
PWD’s communicating with customer care – the issues involved.
Accessibility Policy- very few people are adopting accessible technologies. There is a need to have a strong policy. U.K. and U.S. already have strong policies related to accessible and assistive technology for PWD’s.

Video

Session 3: International Bodies and Mechanisms

(by Tulika Pandey and Gaurab Raj Upadhyay)
Activity
Gaurab incorporated an Activity into his talk to enable the students to have a clearer understanding of International Bodies and Mechanisms.


Given above is a picture of the speaker Gaurab Raj Upadhaya explaining the International Bodies and Mechanisms

Some of the salient points discussed during his talk were:

Definition: “Internet Governance is the development and application by Govt., the private sector and civil society, in their respective roles, of shared principles, norms, rules, decision-making procedures and programmes which shape the evolution and use of internet.”
It should be multilateral, transparent and democratic
Enhanced cooperation means to enable govt…

Technical issues to keep in mind while talking about internet:

Critical internet resources
Root server locations
Open Standards (CIS leads the initiative)
Interoperability
Search Engines
Internationalized Domain names (in own script & language)
Content

Virtual yet real space and most important question to be understood is that whether, the governance of internet is possible?
Public Policy- to monitor cross-border data flow, Openness vs Privacy
India’s Outlook in internet policies-Pillars of Internet which is not fully addressed by the Indian government today.
Established an Inter- Ministerial Group by including various government departments into the arena.
Layer 0-7 Names and Numbers
Layer 8 and above
Applications and Usage
Legal business, policy, etc.

Session-4: E-Governance

(by Tulika Pandey and Sunil Abraham)


Given above is a picture of the speaker Tulika Pandey speaking about e-Governance

Some of the salient points discussed were:

Making policies in India is difficult because the population is huge and implementation at rural level is difficult.
Bombarded by Techno utopians- who believe in technology’s ability to change lives.
Techno determinants- Corruption solved through technology through open government data. More technology is better, the most sophisticated ones are the best are gross misconceptions.
Bhoomi project tried to deal with corruption at village level. Important policy change made all paper work illegal and digitized the land records etc. every action and request will be logged. But this led to creation of new corruption. Bribes were taken even before data was logged!
UID Project (Cobra Post Scam) around 20 public sector and 30 private banks were involved in money laundering scams.
People who design the systems in Delhi prepare sub-contracts.

VIDEO

Day 6: (June 13, 2013)

Session 1: Critical Perspectives of the Internet

(by Dr. Nishant Shah)
Click to view the presentation slides

The sixth day of the Institute kicked off with Nishant Shah, director of research at CIS, looking into Critical Perspectives of the Internet. Nishant made a very important distinction between the internet as infrastructure and as social network constructing alternative universes. Nonetheless it was important to stress that technology should not be alienated in the process of this separation but seen as an integral part of it, as the digital is as much part of reality as any other technology and has become essential as a technology of change that it brings about not only in scientific but also in social development. Quoting Michel Foucault, Shah argued that technology becomes influential when it changes life, labour and language, which is why research in the field should involve critical ways of thinking about body, space and community.	Above is a picture of Dr. Nishant Shah speaking on Critical Perspectives of the Internet.

The body perception can be perceived through the way bodily agencies change through technology. Technology does not necessarily taint or corrupt the body, but can also be a way to escape its confines. To put it to a point, we are all born into technology and cannot free ourselves from them, as for example pregnancy already starts with nutritional supplements, regulatory diets and exercise and essentially ends with birth technologies that do not necessarily involve only the digital - we must remember, speech is one of the oldest technologies available today.

VIDEO

Session 2: Strategies for Policy Intervention

(by Chakshu Roy)
The second session on “Strategies for Policy Intervention” was led by Chakshu Roy. This session dealt with various ways in which policy intervention can be made and the various factors necessary to successfully engage in policy forums.

VIDEO

Session 3: Profile of Internet Service Providers

(by Satyen Gupta)
Click to view the presentation slides


Given above is a picture of Satyen Gupta speaking about Internet Service Providers

Satyen Gupta during his talk on “Profile of Internet Service Providers” discussed the nature, offerings and profile of various ISPs in India, their market share and dynamics.

The salient points discussed were:

National Broadband Plans
Spectrum Issues “Management”
Reality check of Indian ISPs
Broadband Definition & Penetration
Roadblocks for Broadband in India, Governments Role, Regulation
Institutional Framework for the Indian Telecom
Broadband Access in India- Technology-Neutrality
Satellite based DTH Services offer alternate for the Broadband via Receive Only Internet Service (ROIS)
Broadband using DTH for Receive-only Internet
VSAT has the potential for significant impact on Broadband Penetration in Remote Areas
Fixed Wireless Access- an important access technology
Facilitating Radio Spectrum for Broadband Access
Fiscal measures to reduce the cost of access devices, infrastructure and broadband service
Reduction in the cost of connectivity
National Internet Exchange of India (NIXI) -National Internet Exchange of India (NIXI) has been set up on recommendation of TRAI by DIT, Government of India to ensure that Internet traffic, originating and destined for India, should be routed within India.
Emerging Broadband Services
Broadband Commission for Digital Development (BCDD)-UN Targets for Universal Broadband,2015
NOFN India-Existing Fiber Infrastructure and Coverage by Various Service Providers
National Telecom Policy (NTP) 2012- Salient Features
State of Internet Services and ISPs in India:
1. India’s Ranking on Key Broadband Indicators
2. Regulator’s Report – Growth of Internet in India
3. Internet Subscribers Base & Market share of top 10 ISPs
4. Technology trends for Internet/Broadband Access
5. Internet/broadband Subscribers for top 10 states
6. Tariff Plans for USO funded Broadband
7. Contribution of Telcos in Development of Internet Services
8. Incumbent’s Role in Growth of Broadband
9. Plugging rural missing link- BBNL
Internet Subscribers Base & Market share of top 10 ISPs

VIDEO

Session 4: Competition in the Market by Helani Galpaya

Helani Galpaya during her talk on “Competition in the Market” discussed about what competition meant, Herfindahl–Hirschman Index to measure how competitive a market is, what are the dangers of monopoly markets and the landscape of the Telecom market in India.


Above is a picture of Helani Galpaya speaking about Competition in the Market

Day 7: (June 14, 2013)

The final day of the Institute focussed on how the Internet can be used to effect change on society – Activism was the theme.

Session 1: Leveraging Internet for activism

(by Ananth Guruswamy)
Click to read the presentation slides


Above is a picture of Ananth Guruswamy speaking during the session on leveraging internet for activism

Some of the salient points discussed were:

Digital Activism
Target Omar Abdullah. It is about an act called Administrative detention Act. One can be detained without act i.e. The Preventive Detention Act. He directly responded to the threat.
Twitter seems to be a place where the political leaders are actually accessible. This kind of access was not possible in day to day life earlier if one was a common man. This phenomenon is developing. Even in Corporate setup writing a mail directly to the CEO seems possible.
Strengths: Wide reach, Freedom of speech, Data collection is made easy, Issues can be tackled swiftly, Global communities, singular identities have lot of power. Eg: 190 Million people stood up against Poverty; this kind of mobilization impossible without internet.
Besides local issues even Global issues are addressed an collection of funds becomes easy. Onion.com once a struggling publication in U.S., but now with a global audience it is thriving and it has a healthy reader base today.
The Earth Hour helps people connect across space and time.
Weakness: More popularity, more attention; Traditional/Real Protest has become rare and a threat; There is no real action beyond internet, threat of movement is low, there is no real commitment involved in digital activism and just one click is enough to make one ‘feel good’.
Opportunities: Recruitment of protestors for real protests. Diff. b/w real and virtual blurred; anything that affects the mind space is real. The intersection is interesting.
Threats: Total removal of privacy, Government intervention in private issues and there could be misinterpretation of people’s thoughts by certain people.
Traditional vs Digital activism: Traditional fails to provide results whereas clicking a button is as easy as wearing a badge.
Facebook activism: ‘Like Buttons’, People moving away from reading emails, a shift towards use of facebook; creates a sense of belongingness which the traditional activism failed to achieve.
India against Corruption: used mobile phone effectively.
Social Media has changed the way protests happen globally and in India, one example is Twitter. Change.org is a website which gives freedom to anybody to start a petition without any external source; Awaaz.org another such petition website.
Green Peace launched a Green peace X which was a runaway success. YouTube is another platform for the masses. People today are more interested in watching rather than reading.
Pakistan in 2007: “Flash protests”; Free Fraizan Movement on Twitter.
Something to keep in mind regarding while launching a campaign online is to think who the audience is and what we want them to do and how will the campaign help our objectives?
How to measure success of a social media campaign?
Reach
Engagement- likes, tweets, comments, etc.
Influence
Attrition Score

VIDEO

Session 2: Internet Access Activism

(by Parminder Jeet Singh)
The next session on “INTERNET ACCESS” ACTIVISM by Parminder Jeet Singh dealt with how people can contribute to initiatives for improving internet access amongst masses.

VIDEO

Session 3: Ensuring Access to the Internet

(by A.K. Bhargava)
Click to view the presentation
The last session on “Ensuring Access to the Internet” by A.K. Bhargava discussed strategies to enhance access to the Internet in India with special focus on National Optical Fibre Network.

The salient points discussed were:

-    Role of Broadband in Nation Building
-    Policy Aspiration of Broadband - How do we meet aspiration?
-    Telecom Network Layers‐Gaps in OFC Reach
-    BBNL Interconnection
-    NOFN - Bridging The Gap
-    Digital Knowledge Centres (DKCs)
-    Architecture of BBNL
-    NOFN Impact

Societal
- Bridging the digital divide
Business
- Job creation, indigenous industry growth
Sectoral
- Improved connectivity, data growth
Technological
- Differentiators
VIDEO

Speaker Presentation Slides
All the presentation aids/slide shows barring a few have been uploaded to the website at http://internet-institute.in/repository

Presentation of Assignments
The participants presented their assignments which were given to them to work on the 3rd day. The participants were presented with Wikipedia T-Shirts as a token of appreciation.


Given above is a picture of the participants presenting their assignments

Participant Feedback
All participants were asked to fill a "Session Feedback Form" for each of the sessions and also an "Overall Feedback Form". They were also constantly encouraged to come up with suggestions and inputs on how to make the Institute more interesting.

The key findings from the Quantitative Feedback provided are:
(The figures below are averaged scores (out of 5) provided by participants in the Overall Feedback Forms)

S.No.	Parameter	Score (Out of 5)
1	Relevance of Content	3.6
2	Comprehensiveness of Content	3.44
3	Easy to Understand	3.55
4	Well Paced	3.33
5	Sufficient Breaks	3
6	Duration of Talks	3.2
7	Mix between Learning & Activities	3

The key findings from the Qualitative Feedback provided are:

S.No.	Points observed
1	Presentations – Participants felt sessions with accompanying slides/aids were most helpful. Some felt that accompanying notes could also be useful for future reference.
2	Use of Examples/Case Studies – Participants felt concepts can be better assimilated if case-studies/examples are used. Some also felt that for the technological advancements discussed, it would have been better had the social/economic impact of the same was discussed too.
3	Implementation Gaps– One participant, who is working at the field level in Kolkata had a specific thing to say about the talk about BSNL and its offerings– Although BSNL has so many options available on paper to connect to the Internet, common service centres in West Bengal are mostly run on Tata Indicom’s network even though the board outside says “BSNL” etc. She felt that the reality is far different from what exists on paper.
4	Interactive sessions were most appreciated than speaker led sessions.
5	There were many responses to the question “How will you apply this new information in the future” and it is very encouraging. People have given thought to contributing to Wikipedia in their mother tongue, take the knowledge to the field work that they are associated with, continue with their research, change their Internet connections, to help file RTIs, to adopt more open source software, sharing with students, advocacy efforts, etc
6	The responses to the question “What did you learn from the session/workshop that was new?” elicited more responses for the following sessions Domestic Bodies and Mechanisms Case-studies such as Air Jaldi Low cost devices in India USOF Free & Open Internet Copyright laws Privacy Accessibility Digital Natives ISPs
7	Field Trip – One participant said “One or two of the persons from MapUnity could have made the presentation at the institute venue itself. A visit to an underserved or un-served community with interactions with the people there could also have given a good understanding of on-ground challenges and needs.”
8	Follow-up Session –One participant had ideas about having a follow-up session “A follow-up call [webinar?] after 6 months to see if any of these concepts were useful would be an interesting exercise to take up”
9	Assignment – Participants felt that the assignments were good but they needed more time to work on the same.

Other Feedback:

The food and the facilities were enjoyed and appreciated by all.
The remote location of the Golden Palms Resort was a concern for most of the participants.

Participation Certificates
Participation Certificates (template shown below) have been mailed to all the participants in the third week of July 2013.


Given above is the certificate declaring the successful completion of the event

Institute Expenses

A total of Rs. 19, 91,889 (Rupees nineteen lakhs ninety one thousand eight hundred and eighty nine only) was spent towards organizing and conducting the Internet Institute. A breakup of the Institute Expenditures is given below:

S.No.	Type of Expense	Description	Total
1	Venue – Golden Palms Resort	Accommodation for participants, speakers and food	12,91,176
2	Travel	Cost of Air tickets	2,94,515
3	Local Travel	Airport Pickup/Drop, Local City Travel	1,41,001
4	Gifts & Printing	Gifts for speakers and ad hoc document printing charges	24,000
5	Infrastructure	Telephony, Audio, Video, Stage	1,05,000
6	Participant Bags		10,650
7	Reimbursements	Reimbursements to participants and speakers	1,25,547
Total Expenses			19,91,889

What the participants had to say

Sangh Priya Rahul – “One of my organisation's work is more or less related to empowerment of rural areas so knowledge about USOF will be useful there.” (On USOF)

Rashmi. M – “Makes me more sensitized towards the disabled people.” (On e-Accessibility)

Preethi Ayyaluswamy – “Would help me in strategically planning for an online campaign” (On digital activism).

Conclusion

The Institute was highly engaging and enabled the participants to explore the various facets of Internet & Society. As was evident from the feedback forms, participants had given thought to contributing to Wikipedia in their mother tongue, take the knowledge to the field work that they are associated with, continue with their research, change their Internet connections, help file RTIs, adopt more open source software, sharing with students, advocacy efforts etc. There was a very high level of expertise amongst speakers at the Institute which was apparent from the participatory discussions and a lot of insightful perspectives were brought forth. There was a common consensus amongst all participants that inclusive growth across all dimensions would take efforts from all stakeholders.

We hope to learn from the findings of this Institute and work towards a better second Institute.


Above is a group picture of all the participants and the organizers

For more details visit https://cis-india.org/telecom/knowledge-repository-on-internet-access/institute-on-internet-and-society-event-report