Centre for Internet and Society

For India’s complaints department, visit Facebook Live

praskrishna — 2017-01-25T02:03:03Z

Notebook: Social media cuts through red tape in a country beset by inertia.

The article by Amy Kazmin was published in the Financial Times on January 23, 2017. Sunil Abraham was quoted.

Rarely has a soldier’s lament about bad food received such attention. But Tej Bahadur Yadav, of India’s Border Security Force, made national headlines with Facebook videos complaining about his rations along India’s tense line-of-control with neighbouring Pakistan.

Standing against a landscape of desolate, snow-covered mountains, Mr Yadav bemoaned the fried flatbread and tea that constitutes breakfast, and the watery lentils, seasoned only with salt and turmeric, of his lunch. It was unclear whether his main complaint was about the poor cooking quality or limited food quantity but the video of the offending meals, including a burnt chapati, suggested both.

“I do not want to blame the government,” he said calmly in Hindi. “The government provides everything for us but these higher officers sell everything. Sometimes, we soldiers go hungry.”

Reaction to the videos, which were covered widely by the mainstream media, came fast and furious. The BSF publicly accused Mr Yadav of indiscipline, saying he was a chronic malcontent previously subjected to a court martial for aiming his weapon at a superior. It also noted he was taking voluntary retirement soon.

But many Indians found it easy to believe that their country’s troops are short-changed on food and they rallied to the disgruntled soldier as a courageous whistleblower. Prime Minister Narendra Modi ordered an investigation, and a dietitian was reportedly sent to the border to assess the soldiers’ food.

Analysts pointed out that Mr Yadav’s gripe echoed official critiques of deficiencies in the army’s food procurement. “One can imagine the toil our jawans [junior soldiers] go through while guarding the border in chilling conditions. And the least they can expect is a good meal after long hours of hard duty,” an Indian Express editorial declared.

That a soldier posted in a remote border area could unleash such a kerfuffle via a video highlights how Indians armed with mobile phones are taking to social media to hold to account the traditionally non-responsive political and bureaucratic establishment.

Smartphones make up nearly 30 per cent of phones in use in India and that number is rising fast, according to the Asian research group CLSA. Sushma Swaraj, India’s foreign minister, has garnered attention for her rapid responses to individual Twitter pleas for help — whether from Indians in trouble abroad or those struggling to renew a passport or secure a visa for a visitor.

Now other ministers and government agencies, including local police forces, have begun to respond personally to pleas for help and public complaints on Twitter. It’s a big change from a time I recall well, when Indians tangled in red tape had no option but to find those with connections to try to influence, or prod, the seemingly impenetrable bureaucracy.

“Bureaucrats and politicians are now active and available on social media — ordinary citizens tweet politicians and there is a spectacle of immediate redress of complaints,” Sunil Abraham, executive director of the Bangalore-based Centre for Internet and Society, told me. When New Delhi’s police department set up an office to receive complaints against corrupt officers, for example, many citizens provided audio or visual recordings of the alleged wrongdoing. It’s only a matter of time before such footage finds its way to social media — or beyond. Ironically, those whose plights gain traction on social media, and are then amplified by mainstream media, are sometimes low-ranking civil servants harassed by their superiors.

This week brought news of a female railway clerk punished for dereliction of duty after she refused to sing “one particular” duet with her senior manager at his farewell party. A friend who works for a major western social media platform here in India (who ironically can’t be identified as he wasn’t authorised to speak to me), tells me that “the power structures that governed who used to be heard and who wouldn’t be heard have changed”. As technology spreads further and deeper in India, we can expect that noise to amplify.

For more details visit https://cis-india.org/internet-governance/news/financial-times-amy-kazmin-january-23-2017-for-indias-complaints-department-visit-facebook-live

India WhatsApp Privacy Fight May Affect Multinationals

praskrishna — 2017-02-02T02:28:23Z

The Indian Supreme Court’s review of Facebook Inc.'s and WhatsApp Inc.'s data security practices may lack teeth but also presages a desire for a stronger privacy regime and oversight of multinationals, internet and privacy specialists told Bloomberg BNA.

The article by Nayanima Basu was published by Bloomberg BNA on February 1, 2017. Pranesh Prakash was quoted.

WhatsApp revised its privacy policy in August 2016 to share data with owner Facebook and allow targeted ads and messages from businesses, laying the groundwork for the free messaging service to monetize such data. But a public interest complaint, akin to a class action in the U.S., filed by two Indian students and regulatory inquiries have resulted in India’s top court asking Facebook and WhatsApp about their data protection practices.

The court’s move Jan. 17 to seek the information may make multinational companies jittery, Rahul Khullar, former secretary of commerce for India’s Ministry of Commerce and Industry, told Bloomberg BNA. Although stronger data privacy enforcement is needed, all the high court has done is aggravate Facebook and other large multinationals, he said.

Facebook is the second largest media company in the world with a $367 billion market capitalization, Bloomberg data show. It acquired WhatsApp in 2014 for approximately $18 billion, data show. Facebook didn’t immediately respond to Bloomberg BNA’s e-mail request for comments.

Khullar, who is also the former chairman of the Telecom Regulatory Authority of India, said multinationals need to be more careful in sharing their data because of the “distinction between digital non-commercial data and digitally sensitive data,” he said. A strong national data privacy law would resolve some of these issues, he said.

An U.S. official based at the U.S. Embassy in New Delhi, speaking on background, told Bloomberg BNA that any maneuver that restricts the free flow of data may harm the operations of U.S.-based multinationals and similar companies.

Clarity, Stronger Laws Needed

Some internet and privacy specialists say that Facebook and WhatsApp failed to provide effective data protection under Indian law.

Pranesh Prakash, policy director at the nonprofit digital technologies advocate Centre for Internet and Society, told Bloomberg BNA that Facebook and WhatsApp are in violation of Section 43A of the Information Technology Act that lays out “reasonable security practices and procedures.”

Indian citizens are reaching out to the courts for data protection enforcement because lawmakers have “failed to do so,” he said. That highlights the need for robust data protection laws in India and, he said, hopefully “goads the government and Parliament into enacting a privacy and data protection law.”

In lieu of further legislative action, companies may be able to resolve some issues by establishing clearer privacy policies, Niraj Gunde, a Mumbai-based attorney and consumer advocate, told Bloomberg BNA. Most software agreements have a clandestine clause that allows companies to access user data, but those agreements should also state how the data will be used, stored and eventually disposed of, he said.

For more details visit https://cis-india.org/internet-governance/news/bloomberg-bna-february-1-2017-nayanima-basu-india-whatsapp-privacy-fight-may-affect-multinationals

Government blocks over 60 websites including github & sourceforge on anti-terror advisory

praskrishna — 2015-01-02T14:22:58Z

Over 60 websites and links, including popular online tools like Github and Sourceforge used by thousands of programmers have been blocked in India, triggering angry protests by Internet users.

The article by P.K. Jayadevan and Neha Alawadhi was published in the Economic Times on December 31, 2014. Pranesh Prakash gave his inputs.

The websites were blocked for hosting content that is pro terrorist group ISIS and not cooperating with government investigations, officials said.

Arvind Gupta, the head of IT Cell, BJP Tweeted: "The websites that have been blocked were based on an advisory by Anti Terrorism Squad, and were carrying Anti India content from ISIS. The sites that have removed objectionable content and/or cooperated with the on going investigations, are being unblocked."

Based on an order issued by the country's telecom department, in a letter dated December 17 and a subsequent letter on December 19, over 60 websites have been blocked by various internet service providers in the country.

While some internet service providers are yet to block these websites, many users have been reporting frequent outages in these web services over the last two weeks.

Websites like Pastebin don't host any content but are a platform for users to paste text. Popular video networks like Vimeo and Dailymotion are among the websites that have been blocked.

Officials from the department of Information Technology and the department of telecom were not available for comment. "These are all providing very dangerous kind of cut and paste services..You can take code, cut it, paste it, remove it, delete it," said one government official who requested anonymity.

The government has invoked section 69A of the Information technology Act (2000) and Information Technology (Procedure and Safeguards for Blocking for Access of Information by Public) Rules ("Blocking Rules") to ban these websites.

Many websites have been blocked in India from time to time on various grounds. In September, following the Muzaffarnagar riots, over 80 websites and links on social media were blocked.

However, the inclusion of services like Github and Sourceforge that host code for open source software are causing much anger among the developer community. "Sometimes they might need to block specific URLs, but blocking the entire website is wrong or they haven't thought through it," said Thejesh GN, the co-founder of Datameet and an open source developer.

"There is also a lack of transparency where people don't get to know why their sites were blocked," he added.

"We're aware of reports of connectivity issues in India. We're looking into it, and will update with more information when we have it," a Github spokesperson said.

In June 2014, the Delhi High Court ordered a block of 472 file sharing websites including Google Docs and Pirate Bay following a complaint filed by Sony Entertainment. The entertainment company was hacked and contents from its servers were shared by hackers on various file sharing websites. In earlier instances, many websites have been blocked for copyright infringement as well.

"Courts unfortunately are not exercising restraint and are indulging ignorant copyright lawyers," said Pranesh Prakash, Policy Director at the Centre for Internet and Society. Prakash said that most of the sites on the list don't host copyrighted material themselves and a case can not be made against them.

For more details visit https://cis-india.org/internet-governance/news/economic-times-december-31-2014-jayadevan-neha-alawadhi-december-31-2014-govt-blocks-over-60-websites

Govt blocks 32 websites, including Vimeo and Github

praskrishna — 2015-01-02T16:09:24Z

The websites that have been blocked were based on an advisory by Anti Terrorism Squad, and were carrying anti-India content from ISIS.

The article by Moulishree Srivastava was published in Livemint on December 31, 2014. Pranesh Prakash gave his inputs.

The Indian government has blocked access to 32 websites based on the advice of an anti-terrorism team. The blocked URLs (uniform resource locator, an address to any website on the Internet) include files, videos and source code-sharing websites such as dailymotion.com, github.com, vimeo.com and archive.org.

In an order, tweeted by Pranesh Prakash, policy director at the Bengaluru-based research organization Centre for Internet and Society on Wednesday, the department of telecom said the 32 URLs had been blocked under Section 69 of the Information Technology Act, 2000, and under Information Technology (Procedure and Safeguards for Blocking for Access of Information by Public) Rules, 2009. “The websites that have been blocked were based on an advisory by Anti Terrorism Squad, and were carrying anti-India content from ISIS (Islamic State of Iraq and Syria),” Arvind Gupta, head of the ruling Bharatiya Janata Party’s information technology cell, said in a message on Twitter.

His tweet came in response to a backlash to the move from Internet users. “The sites that have removed objectionable content and/or cooperated with the ongoing investigations, are being unblocked,” he added. If Internet service providers (ISPs) don’t comply with the demand, they are liable to being penalized, the order said.

The rules give the central government powers to block access to information if it is in the interest of the “sovereignty and integrity of India, defence of India, security of the state, friendly relations with foreign states or public order or for preventing incitement to the commission of any cognizable offence relating to above.” Intermediaries failing to comply with the rules are punishable with fines and prison terms of up to seven years, it notes. “Pastebin is still blocked in India.

We are getting many reports about this. The Indian government has blocked us...,” said one of the source code sharing websites, Pastebin.com, in a tweet. This is not the first time the government has cracked down on websites. A recent report by Freedom House, an independent watchdog, said the information ministry received a total of 130 court orders to block Web content between February 2009 and December 2013.

In February 2014, the then minister of communication and information technology told Parliament that 62 URLs were blocked in 2013 under Section 69A for hosting objectionable information with the potential to disturb public order. As many as 82 URLs were blocked on 18 September 2013 in addition to 26 blocked a week earlier after violence escalated between Hindu and Muslim communities in Muzaffarnagar district of Uttar Pradesh. A total of 362 URLs were blocked in response to communal violence in the northeast, the report said. “The problem isn’t just about the specific sites that are blocked; the prob(lem) always about the bad law...,” tweeted Prakash. “The 69A rules don’t allow for transparency, accountability, time-limits on blocks, etc. So easily misused by govt. + courts + individuals.”

For more details visit https://cis-india.org/internet-governance/news/livemint-december-31-2014-moulishree-srivastava-govt-blocks-32-websites

India 'jihadi' web blocking causes anger

praskrishna — 2015-01-03T02:48:48Z

A government block on more than 30 high-profile websites has caused anger across India.

The story was published in BBC on January 2, 2015. It was also mirrored in the Puffington Post the same day. Pranesh Prakash is quoted.

India's Department of Telecoms ordered the blocking of the sites in order to prevent the publicising of "jihadi activities".

After considerable pressure, four of the sites - Weebly, Vimeo, Daily Motion and Github - were unblocked.

Officials said the other sites would have their blocks lifted if they complied with the "law of the land".

The Indian Ministry for Communication and Information Technology said in a statement: "It was stated that Anti National group are using social media for mentoring Indian youths to join the Jihadi activities."

It went on to say that the primary concern was that users posting material on the sites did not require any authentication, and that identities could be hidden.

The four websites that have been unblocked were said to have worked with the Indian government to address concerns - although it is unclear what changes, if any, have been made.

Some users were reporting that they were still unable to reach the apparently unblocked sites.

Pranesh Prakash, from the India-based Centre for Internet and Society, said: "Any intelligent person can see these sites don't incite terrorism."

'Many complaints'

Ahead of the ban lifting, a Vimeo spokeswoman said: "It is Vimeo's longstanding policy not to allow videos that promote terrorism, and we remove such videos whenever we become aware of them.

"We have not received notice from the Indian government concerning such videos and have contacted them requesting the blocking order to identify, and evaluate the video in question."

Many internet users in the country are angry that other sites remain blocked, in particular Pastebin - a site used for "dumping" text online anonymously - and The Internet Archive, a US organisation that offers a database of old websites.

The Internet Archive said on Twitter that it had received "many complaints" from users who were unable to access the service.

India has a history of sporadically blocking websites, or issuing warnings about online content.

In August 2012, 245 sites were blocked by the government in an attempt, it said, to quell violence.

For more details visit https://cis-india.org/internet-governance/news/bbc-january-2-2015-india-jihadi-web-blocking-causes-anger

Govt cracks down on cyber jehad network, blocks access to 32 websites

praskrishna — 2015-01-03T03:29:21Z

The Modi government is starting the New Year with the resolve to wipe out terror and it has cracked down on websites that have been carrying anti-India views and spreading the propaganda of the Islamic State (IS).

The article published in India Today on January 1, 2015 quotes Pranesh Prakash.

Reacting to an alert from the antiterror squad of a state police department, the Department of Telecom (DoT) has blocked access to 32 websites. The DoT order that was tweeted by Pranesh Prakash, policy director of the Bangalore-based research organisation, said that 32 URLs have been blocked under section 69 of the Information and Technology Act, 2000.

The order was reportedly issued on December 16 and it was shared on Twitter on Wednesday. GitHub, Archive.org, Imgur, Vimeo, Daily Motion, Pastebin, sourceforge, justpaste, cryptbin were among the sites that were blocked.

As reports emerged on the ban of these sites, there was outrage on Twitter on the issue of internet censorship. However, most of the websites mentioned in the list that were to be blocked were accessible. Pastebin and Internet Archive, two websites that have reportedly been blocked, tweeted their views.

"If you are from India and unable to visit Pastebin, please email us," Pastebin tweeted on December 19. Internet Archive tweeted on December 31 that they too received complaints from users in India who can't access its website.

Reacting to the outrage, Arvind Gupta, national head of the BJP IT Cell took to Twitter and said that these sites have been blocked after an alert from an anti-terrorism squad that most of them were carrying anti-India content from the Islamic State (IS).

"We should congratulate the government for taking a preventive and precautionary step in a proactive manner based on an advisory," Gupta told Mail Today.

He added that he does not have any details of the Department of Telecommunications (DoT) order and only reacted to the Twitter debate on the subject.

Intelligence agencies have been struggling to monitor terror activities on cyber space. There have been reports of terror groups using social media to attract young minds to jehadi ideology.

The recent arrest of Bangalore-based executive Mehdi Masroor Biswas, who was operating a Twitter handle under the the name @ShamiWitness and promoting the views of the Islamic State, has come as a wake-up call for security agencies. Biswas, an engineer working as a "manufacturing executive" with ITC Foods, was nabbed from his rented oneroom apartment after a news report stated that his was the most popular IS Twitter account with close to 17,000 followers, and his tweets were getting viewed over two lakh times a month.

Sources said there are close to 30,000 such Twitter handles and other social media forums along with websites that are spewing venom, and little can be done to monitor all of them and act on time. With cyber threat becoming a clear and present danger, the Centre has decided to set up a highlevel committee to only monitor social media and cyber space. Counter-terror officials believe that the jehadi nexus has a huge bearing on India as youth active on social media are vulnerable to the propaganda being carried out online.

Other than @ShamiWitness, there are Twitter handles such as @MagnetGas with radical views and pro-IS tone that are now under the lens. What is disturbing is that many such sites are India-specific and some are believed to be handled by Indians.

"If there is misuse of Internet and social media, it needs to be dealt with legally. The Internet is like a public place, so if there are extreme views, the state needs to exercise its powers," says D.C. Pathak, former chief of the Intelligence Bureau.

This is not the first time that the DoT has clamped down on websites for promoting "objectionable" content. In June 2013, 39 websites that allowed users to share pornographic content were reportedly blocked.

For more details visit https://cis-india.org/internet-governance/news/india-today-january-1-2015-govt-cracks-down-on-cyber-jehad-network-blocks-access-to-32-websites

WhatsApp races against time to fix fake news mess ahead of 2019 general elections

Admin — 2018-07-25T15:27:20Z

On Friday, when WhatsApp announced that it would pilot a ‘five media-based forwards limit’ in India, the government came up with an unequivocal reminder.

The article by Venkat Ananth was published in Economic Times on July 24, 2018. Sunil Abraham was quoted.

“When rumours and fake news get propagated by mischief mongers, the medium used for such propagation cannot evade responsibility and accountability. If they remain mute spectators, they are liable to be treated as abettors and thereafter face consequent legal action,” noted a ministry of electronics and information technology (MeitY) statement.

The statement also said there was a need for bringing in traceability and accountability, “when a provocative/inflammatory message is detected and a request is made by law enforcement agencies.”

Significantly, MeitY took aim at WhatsApp’s core end-to-end encryptionbased product feature and its oft-quoted and reiterated commitment to privacy. It was specific, going beyond the usual “do more” requests.

The stand also poses an interesting dilemma for the messenger service. How can it act while protecting its privacy commitment?

“It is practical ly impossible for WhatsApp to regulate content in the peer-to-peer encrypted environment it is set up in,” says Rahul Matthan, partner, Trilegal. “An encrypted platform is what we want. The government is trying to maintain a strict and difficult balance. The government tends to err on the side of violating civil liberties over offering privacy to innocent users. The WhatsApp case is going in that direction.”

No Longer Low-Key

In India, its largest market, WhatsApp has benefitted from quietly operating in the shadows of its more popular parent, Facebook, growing to a currently active user base of 200 million.

However, in the last six months, while it continues to be perceived as an asset by politicos for outreach and propaganda, WhatsApp is now increasingly being tapped by the bad guys to disseminate deliberate misinformation, rumour mongering and fake news. And not the Donald Trump kind either.

It is leading to loss of lives on the ground, through lynchings, kidnappings and related crimes.

WhatsApp spokesperson Carl Woog says, “The recent acts of violence in India have been heartbreaking and reinforce the need for government, civil society and technology companies to work together to keep people safe.”

“By focusing on solutions to fake news inside our smartphones, we are ignoring a tougher problem that requires several complementary solutions,” says Apar Gupta, a Delhi-based lawyer and cofounder of the Internet Freedom Foundation.

“Let us not forget that a platform is not responsible for policing.”

But the general public and government perception — and, to some extent, concern — remains that WhatsApp has been slow to react to these situations.

To Police or Not to Police

Interestingly, the government and ruling party realise WhatsApp could be pivotal to their fortunes in the next electoral cycle — in the run-up to Elections
2019.

“The government is coming under increased pressure to act on these lynchings, which is why it is taking a shootthe-messenger kind of an approach,” says Matthan. “An unsophisticated government would have advocated a blanket ban on the source. But here, the government, it appears, wants to regulate tech by having access to your device, through an app, in the case of the (telecom regulator) Trai DND app to battle spam.”

This is also why WhatsApp has intensified its outreach efforts. Over the past 10 days, a team of its US and India-based executives have been meeting key stakeholders in Delhi and Mumbai, including the Election Commission, political parties, the Reserve Bank of India, banks and civil society, as ET reported last week.

The team includes public policy manager Ben Supple, senior director, customer operations, Komal Lahiri and WhatsApp India communication manager Pragya Misra Mehrishi. They are now expected to meet key government officials from MeitY from Monday, sources say.

“The intense outreach efforts is essentially linked to WhatsApp wanting to protect its payments play in India,” says a Delhi-based public policy professional, who did not want to be named as he is not authorised to speak to the media.

“It (WhatsApp) is really worried about Google’s efforts with Tez and the gap that will only widen if the government delays grant of permission.”

WhatsApp is stressing some key points while reinforcing the steps it is taking to counter challenges. One, the best practices of using the platform. Two, the need to work together to prevent abuse of WhatsApp, and three, most importantly, to educate people about the best ways of using the platform. WhatsApp was primarily designed for private, oneon-one messaging or group chats among acquaintances, not for mass broadcast, which parties resort to during elections.

WhatsApp says it is working on a warfooting to tackle the problems. It has introduced product changes to counter user behaviour. There’s more control, where a group ‘admin’ can restrict users who can send messages to the group, modify a group icon or edit description, a feature for which it has taken a leaf out of rival Telegram’s book. To counter fake news, it added a ‘forwarded’ label. And now, limited the forwarding to five in India, and 20 in the rest of the markets, a significant reduction from 250 prior to that.

While the impact of these product tweaks is yet to be seen at an individual user level, the larger concern for WhatsApp today is the potential misuse of its platform to manipulate elections, a very real possibility next year.

Tipping Point

The company’s noticeable change of tack comes after it noticed certain trends during the recent Karnataka elections, during which one of its executives spent a week in Bengaluru.

One of the political parties, which a person aware of the developments in WhatsApp declined to name, was using “dozens of accounts to create thousands of groups,” as part of its campaign.

The party, the source says, was adding random numbers (approximately 100) to the group during creation. By random numbers, he meant people who did not know each other, something WhatsApp can identify using the metadata it collects when a user gives it access to its phone book. WhatsApp deems this behaviour ‘organised spamming.’

“These were real people not necessarily known to each other,” says the person quoted above. “A specific account would be added to that group to be made the admin.”

Mostly, this admin was the number used to create these multiple groups or, in WhatsApp terms, the account that was not behaving the way private or group communication happens.

Also, the users would be a mix of fake accounts, which is a major red flag for WhatsApp. “The group starts with some bulk added users and then the real ones get bulk-added,” says the source. WhatsApp deems this practice a violation of its terms of service.

Company sources add that WhatsApp was able to detect these trends and proactively banned these users before they were able to add people. “In some cases, our systems didn’t catch this in time, but we were able to proactively prevent users from receiving such spam. That detection is now internalised and if someone tries to replicate that behaviour anywhere in the world, we will be able to detect them,” says another person familiar with developments at WhatsApp.

According to several media reports, the BJP and the Congress too created over 30,000 groups for campaigning and organising efforts. To counter organised political spamming, WhatsApp has now begun using machine learning tools. WhatsApp can trace the last few messages in a group and block it entirely from the platform. At the detection level, WhatsApp checks for familiarity. “Do the persons know each other, or have they interacted before?” through metadata it possesses through phone numbers.

The second person quoted in the story says the company now focuses its detection “upstream,” that is, catching the user at the registration stage. “When you register on WhatsApp and immediately create a group, questions asked are, ‘Does this behaviour look like what a regular user does? Or does it look like users who have misused it in the past?’” he says.

WhatsApp, sources tell ET, is also using machine learning to detect sequential numbers that could be used to create these groups. “If they go and buy a phone number, they go to one carrier and its mostly sequential. If we notice 100 numbers with the same prefix have signed up, nearly 80 get automatically banned. What we do is feed these sequences, permutations and combinations to detect good/bad users,” the person quoted above says. “It learns millions of these combination signals on behaviour and help us make a decision.”

Civil Society as a Key Layer

WhatsApp also sees an enabling role for civil society, especially for digital literacy. Its team has currently met seven non-governmental organisations, including digital literacy groups and others involved in the area of financial inclusion. This is part of its public policy efforts while also solidifying its payments play.

“The level of responsibility for a platform is to not consciously cause — and, in fact, to take active measures to prevent — social harm,” says Gupta of IFF. “It has to be done without injury to end-to-end encryption, which offers safety and privacy to users.

Many products and product strategies can be adopted — from increasing media diversity on the platform to promoting auditing features that rely on partnerships with fact-checking organisations. We must demand accountability but resist the rhetorical attraction of technophobia.”

As ET has reported, WhatsApp will adapt a fact-checking model, Verificado 2018, deployed during the recent Mexican presidential elections. Verificado proactively debunked fake news and misinformation on the platform. “The rumours were found to be very similar to India.

Verificado was specifically focused on misinformation from candidates,” says the first person quoted in the story. “Plus, it helped effectively tackle misinformation during an earthquake in Mexico.”

For WhatsApp, one of the key learnings from the Mexico elections was that it could look at the spam reports and categorise them as politics-related. The company, unsurprisingly, saw an increase in political spam in the buildup to election day.

“They realised Verificado assists users to get help within the app. But it also aids news organisations, political parties, the government and users,” adds the person. The company is undertaking a similar exercise in Brazil, where 24 media outlets have come together under the Comprova initiative to fact-check viral content and rumours on WhatsApp.

Sunil Abraham, executive director of the Bengaluru-based Centre for Internet and Society believes WhatsApp can further tweak its product to enable real-time checks. “They can enable a ‘fact check this’ button for users to upload content to a fact-checking database. If the content has already been fact-checked, the score can be displayed immediately. Alternatively, the fact-checking service can return the score at a later date,” he explains.

For more details visit https://cis-india.org/internet-governance/news/economic-times-venkat-ananth-july-24-2018-whatsapp-races-against-time-to-fix-fake-news-mess-ahead-of-2019-general-elections

2014 showed the power of Twitter, now every Indian politician wants a handle

praskrishna — 2016-04-20T02:33:00Z

Twitter is fast turning into an effective political tool. As political parties fight another round of electoral battles, a new survey on the 2014 general elections states that those who tweeted well, fared well.

The article by T.V. Jayan, Smitha Verma,Sonia Sarkar and V. Kumara Swamy quoted Sumandro Chattapadhyay. Click to read the original published by Telegraph on April 10.

Clean image? Tick. Right caste? Tick. Money to fund an election? Tick. Good rapport with the top brass? Tick. But no followers on Twitter or other social media sites? Sorry, then you are not going to get a ticket for the Uttar Pradesh Assembly polls next year, says Bharatiya Janata Party president Amit Shah.

There was a time when Twitter was what little old ladies – purportedly – did. Now it’s a veritable tool for politicians. As states go for Assembly elections this summer, politicians and their parties are tweeting like never before.

And perhaps rightly so, for a recently published study of the 2014 general elections indicates that the more you tweet, the brighter are your chances of winning. The BJP’s victory in 2014 – which came riding a social media wave – seems to have spurred other parties on.

Twitter, for those who came in late, is the micro-blogging social site that allows you to post, repost and comment on anything under the sun. These days, Twitter in India is abuzz with electoral comments and speculation.

Hashtags related to state elections have been dominating the site. The four major players in Bengal – the Trinamul Congress (TMC), the Communist Party of India (Marxist), the Congress and the BJP – have been giving updates about rallies, poll plans and issues. In Assam, the 81-year-old Congress chief minister, Tarun Gogoi, has started tweeting, too. His posts are mostly about his achievements and critical reviews of the BJP’s poll promises.

The CPI(M), which launched its Twitter handle only in February 2014, now has more than 20,000 followers, marginally more than the TMC’s approximately 19,500 followers. Party general secretary Sitaram Yechury is a relentless tweeter – posting comments on issues that range from fuel price hikes to drought and foreign policy. Other senior party leaders such as West Bengal state secretary Surya Kanta Mishra and Mohammad Salim in Bengal and Pinarayi Vijayan in Kerala have been giving regular updates of the party’s campaign on Twitter and Facebook.

“Twitter gives political organisations the ability to broadcast information on a worldwide stream (not just their subscribers), join any ongoing debates and discussions and have a two-way interaction with the public during political processes and campaigns,” notes the study – The 2014 Indian elections on Twitter: A comparison of campaign strategies of political parties. The study, conducted by researchers from the department of communications, University of California, Davis, and Nanyang Technological University, Singapore, was recently published online in the journal Telematics and Informatics.

India is the third largest user of Twitter in the world, with an estimated 23.2 million active users, up from 11.5 million in 2013. Market researcher group Emarketer estimates that Twitter will have around 40 million users in India by 2018.

That is a sizable number. No surprise then that political parties are reaching out to voters with the help of social media arms such as Twitter.

“Twitter is an important platform for the Congress to reach out to a certain section but the content has to be important,” agrees Congress leader Sachin Pilot, who joined Twitter in March 2014, but started tweeting actively four months ago. “We joined the medium late but we are using it positively and not to spread exaggerated promises or look at short-term gains,” he says.

Indeed, the Congress has been greatly outpaced by BJP in the race for tweets. According to the University of California study, the BJP posted 80,981 tweets during the 2014 elections, far ahead of any of the other political parties. The Aam Aadmi Party (AAP) came next with 7,980 tweets, followed by the TMC with 3,990 and the Congress with 2,890. The CPI(M) had 402 tweets.

“The 2014 general elections was the first time social media was being used for electoral campaigning in India and hence the disparity in usage between parties,” says Saifuddin Ahmed, the corresponding author of the study. “The next general elections would be a different game as most of the parties would be well-prepared going by the success of BJP’s 2014 social media campaign.”

The study found that the BJP’s Twitter feed dealt with campaign updates (28 per cent) and criticism of other political parties or moves (24 per cent). It also posted the second-highest in proportion and the highest in absolute numbers of self-promotion tweets (19 per cent as against AAP’s 35 per cent).

“We strongly believe that a message is effectively sent across when one has a credible message, a credible messenger and also a credible tool of communication. And Twitter is a credible tool,” asserts Dilip Pandey, AAP’s head of communications.

The study says the BJP often tweeted the words “thank you” while the Congress’s pet phrases included “Gandhi Gandhi” (in a single tweet). AAP used old emotional slogans such as ” Satyamev Jayate” and “Azaadi ladai”.

It concludes that the winning party’s electoral success [in 2014] is significantly associated with its use of Twitter for engaging voters.

“The BJP’s primary purpose was to use Twitter as a broadcasting medium, and they tweeted their party messages as shareable content, such as images, which users could share in their personal networks,” Ahmed points out.

Not surprisingly, others are embracing Twitter. In Maharashtra, the BJP state unit campaigned extensively on social media for Assembly elections – and ended up forming the government in the state.

“A tweet helps in changing mindset and perception. The urban population which never voted for BJP was targeted through Twitter to present the vision of our party,” says Jiten Gajaria, BJP social media head during Maharashtra elections.

Elsewhere, too, political leaders have been jumping on to the Twitter bandwagon. Nitish Kumar joined Twitter in May 2010, but remained almost inactive for most of his second term before springing back to life in 2015 before the elections. More than 95 per cent of his tweets were posted in the election year. There was even a question-answer-session with people on Twitter.

“Nitish ji in a way engaged with the media through his Twitter handle,” Janata Dal (United) spokesperson K.C. Tyagi says. “He would tweet something about the BJP or Modi and that became the talking point. The NDA was asked by the media to respond to the tweet.”

Modi joined Twitter in January 2009, and Kejriwal in 2011 before launching AAP. Among politicians, the two most active tweeters are Shashi Tharoor of the Congress and Derek O’Brien of the TMC. Rahul Gandhi’s first tweet was on May 7, 2015, about beginning a padayatra in Telangana’s Adilabad district.

Though a late entrant, the CPI(M), too, sees advantages of using the medium. “We don’t want to leave any stone unturned during the elections and being on Twitter is a part of the strategy,” says Rajya Sabha member Ritabrata Banerjee. “Although we don’t believe in hiring professionals, as the BJP does to prop itself up on Twitter, we believe people will follow us and listen to what we are saying.”

However, Sumandro Chattopadhyay, research director, Centre for Internet and Society, Bangalore, is sceptical about linking electoral victories to Twitter usage.

“There are many variables such as Internet penetration, media device availability and media exposure. Rich states always perform better in these parameters,” Chattopadhyay says.

Politicians also stress that Twitter is just one of the tools of a campaign. “The social media is one part of a 360-degree electoral strategy. Twitter probably is only 10 degrees of the overall electoral strategy,” O’Brien states.

And not all politicians look at Twitter as the virtual equivalent of traditional campaigns.

“What we see on Twitter is exaggerated hysteria,” says a BJP leader who is also active on Twitter. “Twitter is a double-edged sword. It is an effective tool for putting your message to an expanding and bigger audience. But at the same time, we don’t know if what we are being told is true because we cannot verify the source.”

A member of the CPI(M)’s communications team stresses that traditional modes of campaigning still outrank social media campaigns. “We believe that as far as our connection with the people is concerned, there is no alternative to the traditional way of reaching out to the masses,” he says. “Twitter can only publicise what we do on the ground.”

In the final analysis, does popularity on Twitter translate into votes? Shah seems to believe so – he is not giving away tickets to BJP members if they don’t have enough followers on Twitter or Facebook. But the Twitter-savvy BJP leader, who seeks anonymity, doesn’t agree.

“It could be one of the factors to influence voters. Maybe a fraction of voters form their opinion based on what they see on Twitter. But it is certainly not the most decisive factor,” he says.

Meanwhile, as politicians battle it out, Twitter is making the most of the poll fervour. The site has said it will launch an exclusive emoji for the Tamil Nadu Assembly elections, which will come up on counting day in May. Did we just hear Twitter crow?

– T.V. Jayan, Smitha Verma,Sonia Sarkar and V. Kumara Swamy report.

For more details visit https://cis-india.org/internet-governance/news/the-telegraph-april-10-2016-2014-showed-the-power-of-twitter

सावधान आपके प्रोफ़ाइल पर है पुलिस की नज़र!

praskrishna — 2013-07-31T04:10:37Z

जन लोकपाल, दिल्ली रेप केस और बाबा रामदेव के आंदोलनों में उमड़ी भीड़ से घबराई सरकारी एजेंसियां अब सोशल मीडिया पर कड़ी नज़र रखने के लिए मैदान में उतरी हैं.

This blog post by Parul Aggarwal was published by BBC on July 18, 2013. Pranesh Prakash is quoted.

अपनी तरह के एक पहले मामले में मुंबई पुलिस ने क्लिक करें फ़ेसबुक-ट्विटर और दूसरे सोशल मीडिया पर आम लोगों की राय और उनकी भावनाओं पर निगरानी रखने की शुरुआत की है.

साइबर अपराधियों और इंटरनेट पर क्लिक करें गड़बड़ियां फैलाने वालों के अलावा अब पुलिस की नज़र उन लोगों पर भी रहेगी जो राजनीतिक-सामाजिक मुद्दों पर सोशल मीडिया में जमकर बोलते हैं.

आम लोग बने मुसीबत?

पुलिस की मंशा है समय रहते ये जानना कि जनता किन मुद्दो पर लामबंद हो रही है और विरोध प्रदर्शनों के दौरान बड़े स्तर पर लोगों का रुझान किस तरफ़ है.

सोशल मीडिया मॉनिटरिंग का ये काम मार्च 2013 में शुरु किए गए मुंबई पुलिस के सोशल मीडिया लैब के ज़रिए किया जाएगा. मुंबई पुलिस के एक वरिष्ठ अधिकारी ने बीबीसी से हुई बातचीत में कहा, ''नौजवान आजकल फ़ेसबुक पर ख़ासे एक्टिव हैं, ये लोग नासमझ हैं और बात-बात पर उग्र हो जाते हैं. सोशल मीडिया लैब के ज़रिए हम ये देखते हैं कि कौन किस मुद्दे पर ज़्यादा से ज़्यादा लिख रहा है और किस तरह की प्रतिक्रिया दे रहा है.''

दिल्ली रेप केस हो या इस तरह के दूसरे पब्लिक मूवमेंट, पिछले दिनों ऐसे कई मामले हुए हैं जब पुलिस ये नहीं जान पाई कि लोग क्या सोच रहे हैं या कितनी हद तक और कितनी बड़ी संख्या में लामबंद हो रहे हैं. हमारा काम है सोशल मीडिया पर नज़र रखते हुए पुलिस को ये बताना कि लोग किन चीज़ों के बारे में बात कर रहे हैं किस तरह के मुद्दे ज़ोर पकड़ रहे हैं."
रजत गर्ग, सीईओ सोशलऐप्सएचक्यू

इस काम में पुलिस को तकनीकी मदद मिल रही है नैसकॉम और तकनीकी क्षेत्र की एक निजी कंपनी ‘सोशलऐप्सएचक्यू’ से.

सोशल मीडिया पर लामबंदी

सोशलऐप्सएचक्यू के सीईओ रजत गर्ग ने बीबीसी से हुई बातचीत में कहा, ''दिल्ली रेप केस हो या इस तरह के दूसरे पब्लिक मूवमेंट, पिछले दिनों ऐसे कई मामले हुए हैं जब पुलिस ये नहीं जान पाई कि लोग क्या सोच रहे हैं या कितनी हद तक और कितनी बड़ी संख्या में लामबंद हो रहे हैं. हमारा काम है सोशल मीडिया पर नज़र रखते हुए पुलिस को ये बताना कि लोग किन चीज़ों के बारे में बात कर रहे हैं किस तरह के मुद्दे ज़ोर पकड़ रहे हैं. ''

फ़ेसबुक-ट्विटर पर क्लिक करें निगरानी कोई नई बात नहीं लेकिन अब तक ये काम ज्यादातर मार्केटिंग कंपनियां ही करती आई हैं. लेकिन सोशलऐप्सएचक्यू जैसी कंपनियां जो कर रही हैं वो 'ओपन सोर्स इंटेलिजेंस' यानी सार्वजनिक स्रोतों से मिली संवेदनशील जानिकारियों को इकट्ठा करना है.

विशेष सॉफ्टवेयर्स की मदद

रजत गर्ग के मुताबिक़, “इंटरनेट को खंगालने और जानकारियां जुटाने का काम सॉफ्टवेयर करते हैं और जानकारियों को समझने और इन पर निगरानी का काम तकनीकी विशेषज्ञों की टीम. इससे ये देखा जा सकता है कि कि कौन से मुद्दे ज़ोर पकड़ रहे हैं और कौन लोग इन्हें लेकर सबसे ज़्यादा एक्टिव हैं. इन लोगों के सोशल नेटवर्क के ज़रिए ये जाना जा सकता है कि किसकी पहुंच कितने लोगों तक है और कोई भी गतिविधिति क्या रुप ले सकती है.’’ सरकार की दलील है कि जो जानकारियां सोशल मीडिया पर क्लिक करें सार्वजनिक रुप से मौजूद हैं केवल उन्हीं की निगरानी की जाती है. हालांकि तकनीक के जानकार कहते हैं कि भारत में प्राइवेसी से जुड़े क़ानून बेहद लचर हैं और फ़ेसबुक-ट्विटर का इस्तेमाल करने वाले ज्यादातर लोग अपनी निजी जानकारियां छिपाने जैसी तकनीकों से अनजान हैं.	अपनी वेबसाइट पर आपत्तिजनक सामग्री डालने को लेकर कार्टूनिस्ट असीम त्रिवेदी को भी गिरफ्तार किया गया था.

रजत गर्ग के मुताबिक़, “इंटरनेट को खंगालने और जानकारियां जुटाने का काम सॉफ्टवेयर करते हैं और जानकारियों को समझने और इन पर निगरानी का काम तकनीकी विशेषज्ञों की टीम. इससे ये देखा जा सकता है कि कि कौन से मुद्दे ज़ोर पकड़ रहे हैं और कौन लोग इन्हें लेकर सबसे ज़्यादा एक्टिव हैं. इन लोगों के सोशल नेटवर्क के ज़रिए ये जाना जा सकता है कि किसकी पहुंच कितने लोगों तक है और कोई भी गतिविधिति क्या रुप ले सकती है.’’

सरकार की दलील है कि जो जानकारियां सोशल मीडिया पर क्लिक करें सार्वजनिक रुप से मौजूद हैं केवल उन्हीं की निगरानी की जाती है. हालांकि तकनीक के जानकार कहते हैं कि भारत में प्राइवेसी से जुड़े क़ानून बेहद लचर हैं और फ़ेसबुक-ट्विटर का इस्तेमाल करने वाले ज्यादातर लोग अपनी निजी जानकारियां छिपाने जैसी तकनीकों से अनजान हैं.

अपनी वेबसाइट पर आपत्तिजनक सामग्री डालने को लेकर कार्टूनिस्ट असीम त्रिवेदी को भी गिरफ्तार किया गया था.

पारदर्शिता की कमी

ऐसे में सार्वजनिक मंच पर कई ऐसी जानकारियां उपलब्ध हो सकती हैं जो उन्हें पुलिस की आंख की किरकिरी बना दें.

साल 2012 में पूर्व शिवसेना प्रमुख बाला साहब ठाकरे की निधन के मौक़े पर बुलाए गए मुंबई बंद के ख़िलाफ़ फ़ेसबुक पर टिप्पणी करने वाली एक लड़की और उसकी पोस्ट को लाइक करने वाली उसकी दोस्त को रातोंरात गिरफ्तार कर लिया गया. पुलिस ने ये कार्रवाई एक स्थानीय शिवसेना नेता की शिकायत पर की थी.

कथित तौर पर संविधान का मज़ाक उड़ाने और अपनी वेबसाइट पर आपत्तिजनक सामग्री डालने को लेकर कार्टूनिस्ट असीम त्रिवेदी को भी गिरफ्तार किया गया. मीडिया में हुए हंगामे के बाद सभी लोगों को छोड़ दिया गया लेकिन भारत में अब तक इस तरह के कई ऐसे मामले सामने आ चुके हैं.

सूचना प्रौद्योगिकी क़ानून की धारा 66 कहती है कि इस तरह की कार्रवाई बेहद संवेदनशील और राष्ट्रहित से जुड़े मामलों में ही की जानी चाहिए. हालांकि धारा 66 की आड़ में सरकार और नेताओं के ख़िलाफ़ बोलने वालों की गिरफ्तारी सरकार की मंशा पर कई सवाल खड़े करती है.

इंटरनेट से जुड़े मुद्दों पर काम करने वाली संस्थाएं मानती हैं कि भारत में इंटरनेट और आम लोगों पर निगरानी रखने के मामले में सरकार की ओर से पारदर्शिता की बेहद कमी है.

'दुरुपयोग की संभावना'

द सेंटर फ़ॉर इंटरनेट एंड सोसाएटी से जुड़े प्रनेश प्रकाश कहते हैं, ''भारत में सूचना प्रौद्योगिकी और इंटरनेट से जुड़े क़ानूनों को अगर पढ़ें तो समझ आता है कि वो कितने ख़राब तरीक़े से लिखे गए हैं. इन क़ानूनों में स्पष्टता और जवाबदेही की गुंजाइश न होने के कारण ही उनका इस्तेमाल तोड़-मरोड़ कर किया जाता है.''

सोशल मीडिया के ज़रिए इंटरनेट पर सार्वजनिक रुप से बहुत कुछ हो रहा है. कुच्छेक मामलों को छोड़कर चीन जैसे देशों के मुकाबले अभिव्यक्ति की स्वतंत्रता को लेकर भारत सरकार ने अबतक कोई दमनकारी नीति नहीं अपनाई है. लेकिन समस्या ये है कि तकनीक की मदद से अगर दिन-रात निगरानी होगी और जानकारियां सामने आएंगी तो उनके दुरुपयोग की संभावना बढ़ जाती है. "

प्रनेश कहते हैं, ''साल 2011 में सरकार ने केंद्रीय मंत्रालयों और विभागों के लिए सोशल मीडिया से जुड़े दिशा-निर्देश जारी किए. इसका मक़सद था सरकारी विभागों को ये बताना कि सोशल मीडिया पर आम लोगों से कैसे जुड़ें. यही वजह है कि जब सरकार और पुलिस से जुड़े विभागों ने सोशल मीडिया लैब बनाए तो ज्यादातर लोगों ने समझा कि इनका मक़सद जनता की निगरानी नहीं बल्कि आम लोगों से जुड़ना है.''

तो मुंबई पुलिस का ये क़दम क्या आम लोगों और मानवाधिकार संगठनों के लिए ख़तरे की घंटी है ?

प्रनेश कहते हैं, “सोशल मीडिया के ज़रिए इंटरनेट पर सार्वजनिक रुप से बहुत कुछ हो रहा है. कुछ एक मामलों को छोड़कर चीन जैसे देशों के मुक़ाबले अभिव्यक्ति की स्वतंत्रता को लेकर भारत सरकार ने अब तक कोई दमनकारी नीति नहीं अपनाई है. लेकिन समस्या ये है कि तकनीक की मदद से अगर दिन-रात निगरानी होगी और जानकारियां सामने आएंगी तो उनके दुरुपयोग की संभावना बढ़ जाती है.”

For more details visit https://cis-india.org/news/bbc-uk-july-18-2013-parul-aggarwal-social-media-monitoring

Caught in a filter bubble

praskrishna — 2016-11-24T01:45:35Z

The country seems to be polarised over demonetisation and its after-effects. And more likely than not, you’ve had plenty of news stories to read that corroborate what you believe, regardless of whether you think the scrapping of the Rs 500 and Rs 1,000 notes was an ingenious plan or not, especially if you get most of your news on social media.

The article by Chetana Divya Vasudev was published by Deccan Herald on November 22, 2016. Rohini Lakshané was quoted.

However, does the news you’re consuming give you a clear picture of everything going on around you or is it merely helping you live in your own bubble? This has become a hot topic of discussions post the US Presidential elections, with Facebook also coming under fire for it.

Social media sites in particular and the internet in general have been serving people stories that put forth points of view they largely agree with. “This is a phenomenon called the social media filter bubble,” says Rohini Lakshane, programme officer, Centre for Internet and Society. This means that because most people in your network think like you, what you read mostly concurs with your opinions, reinforces your bias, reducing your chances of coming across opposing viewpoints, she explains. “It’s all-pervasive, Twitter also tailors your feeds and the ‘while you were away’ section, unless you uncheck it in your settings,” she says. Using incognito mode for Google searches and clearing cookies are a couple of other steps you could take to check this filter bubble, she adds.

“As someone into policy research, I can’t let my personal prejudices affect what I read or understand,” she offers. “So I also ensure I constantly interact with people from different walks of life.” Keeping an open mind to multiple perspectives could help people remain more informed, she suggests.

Entrepreneur Devashish Mamgain says he makes a conscious effort to search for stories he knows he wouldn’t agree with. “I do this because I’m already up to date with what I like or support, and I think it’s important to know the other side as well,” he says. He doesn’t rely on social media for his news but knows many who do and thinks it limits their knowledge.

Savitha A Isaac, a content writer, says she unsubscribes to newsfeeds on Facebook she doesn’t want to read. “I get annoyed when it shows up what’s trending — videos and memes that are going viral. I feel most of this is US-centric; almost like it’s telling us we have to care about what’s happening there. My husband and I have noticed that Google keeps tabs on what you’re searching for and comes up with suggestions,” she says. This is also true of Facebook.

“I usually read a lot of investigative and feminist stories from certain sites. And when such links pop up as suggestions on your wall — or is reflected in the adds you see — it feels really nice. But it also feels wrong,” she says. “It’s creepy, almost as if someone’s stalking you.”

Uroosa Ayman Fathima, her colleague, believes most content on social media is not accurate. “I only click on a link if it’s that of a news website I trust to be at least 80 per cent accurate,” she says. And she verifies what catches her interest with news in the print media, a more credible source, she believes.

For more details visit https://cis-india.org/internet-governance/news/deccan-herald-november-22-2016-chetana-divya-vasudev-caught-in-a-filter-bubble

ISIS and Recruitment using Social Media – Roundtable Report

Vidushi Marda, Aditya Tejus, Megha Nambiar and Japreet Grewal — 2016-12-16T02:19:16Z

The Centre for Internet and Society in collaboration with the Takshashila Institution held a roundtable discussion on “ISIS and Recruitment using Social Media” on 1 September 2016 from 5.00 p.m. to 7.30 p.m. at TERI in Bengaluru.

The objective of this roundtable was to explore the recruitment process and methods followed by ISIS on social media platforms like Facebook and Twitter and to understand the difficulties faced by law enforcement agencies and platforms in countering the problem while understanding existing counter measures, with a focus on the Indian experience.

Reviewing Existing Literature

To provide context to the discussion, a few key pieces of existing literature on online extremism were highlighted. Discussing Charlie Winter’s “Documenting the Virtual Caliphate”, a participant outlined the multiple stages of the radicalisation process that begins with a person being exposed to general ISIS releases, entering an online filter bubble of like minded people, initial contact, followed by persuasion by the contact person to isolate the potential recruit from his/her family and friends. This culminates with the assignment of an ISIS task to such person. The takeaway from the paper, was the colossal scale of information and events put out by ISIS on the social media. It was pointed out that contrary to popular belief, ISIS publishes content under six broad themes: mercy, belonging, brutality, victimhood, war and utopia, least of which falls under the category of brutality which in fact garners the most attention worldwide. It was further elaborated that ISIS employs positive imagery in the form of nature and landscapes, and appeals to the civilian life within its borders. This strategy is that of prioritising quantity, quality, adaptability and differentiation while producing media. This strategy of producing media that is precise, adaptable and effective, according to the author, must be emulated by Governments in their counter measures, although there is no universal counter narrative that is effective. This effort, he stressed cannot be exclusively state-driven.

JM Berger’s “Making Countering Violent Extremism Work” was also discussed. Here, a slightly different model of radicalisation has been identified with potential recruits going through 4 stages: the first being that of Curiosity where there is exposure to violent extremist ideology, the second stage is Consideration where the potential recruit evaluates the ideology, the third being Identification where the individual begins to self identify with extremist ideology, and the last being that of Self-Critique which is revisited periodically. According to Berger, law enforcement need only be involved in the third stage identified in this taxonomy, through situational awareness programs and investigations. This paper stated that counter-messaging policies need not mimic the ISIS pattern of slick messaging. A data-driven study had found that suspending and suppressing the reach of violent extremist accounts and individuals on online platform was effective in reducing the reach of these ideologies, though not universally so. It also found that generic counter strategies used in the US was more efficient than targeted strategies followed in Europe.

Lack of Co-ordination, Fragmentation between the States and Centre

Speaking of the Indian scenario in particular, another participant brought to light the lack of co-ordination and consensus between the State and Central Governments and law enforcement agencies with respect to countering violent extremism with leads to a breakage in the chain of action. Another participant added that the underestimation of the problem at the state level coupled with the theoretical and abstract nature of work done at the Centre is another pitfall. While the fragmentation of agencies was stated to be ineffective, bringing them under the purview of a single agency was also proposed as an ineffective measure. It was instead suggested that a neutral policy body, and not an implementing body, should coordinate the efforts of the multiple groups involved.

Unreliable Intelligence Infrastructure

It was pointed out that countries are presently underequipped due to the lack of intelligence infrastructure and technical expertise. This was primarily because agencies in India tend to use off-the shelf hardware and software produced by foreign companies, and such heavy dependence on unreliable parts will necessarily be detrimental to building reliable security infrastructure. Emphasis was laid on the significance of collaboration and open-source intelligence in countering online radicalisation. An appeal was made to inculcate a higher IT proficiency, indigenous production of resources, funding, collaboration, integration of lower level agencies and more research to be produced in this regard.

Proactive Counter Narratives

The importance of proactive counter-narratives to extremist content was stressed on, with the possibility of generating inputs from government agencies and private bodies backing the government being discussed. Another solution identified was the creation and internal circulation of a clear strategy to counter the ISIS narrative and the public dissemination of research on online radicalization in the Indian context.

Policies of Social Media Platforms

The conversation moved towards understanding policies of social media. One participant shed light on a popular platform’s strategies against extremism, wherein it was pointed out that the site’s tolerance policy extends not only to directly extremist content but also content created by people who support violent extremism .The involvement of the platform with several countries and platforms in order to create anti-extremist messaging and its intention to expand these initiatives was in furtherance of its philosophy to prevent any celebration of violence. The participant further explained that research shows that anti-extremist content that made use of humour and a lighter tone was more effective than media which relied on gravitas.

Having identified the existing literature and current challenges, the roundtable concluded with suggestions for further areas of research:

Understanding the use of encrypted messaging services like Whatsapp and Telegram for extremism, and an analysis of these platforms in the Indian context. A deeper understanding of these services is essential to gauge the dimensions of the problem and identify counter measures.
A lexical analysis of Indian social media accounts to identify ISIS supporters and group them into meta-communities, similar to research done by the RAND Corporation
Collation of ISIS media packages was also flagged off as an important measure in order to have a dossier to present to the government. This would help policymakers gain context around the issue, and also help them understand the scale of the problem.

For more details visit https://cis-india.org/internet-governance/blog/isis-and-recruitment-using-social-media-2013-roundtable-report

India's ‘Facebook ruling’ is another nail in the coffin of the MNO model

praskrishna — 2016-02-28T03:44:34Z

Ability to access 'net from mobe no longer considered a miracle.

The article was published in the Register on February 15, 2016. Pranesh Prakash gave inputs.

Nobody could accuse India’s telecoms regulator, TRAI, of being in the operators’ pockets. This month it has, once again, set eye-watering reserve prices for the upcoming 700 MHz spectrum auction (see separate item), and now it has taken one of the toughest stances in the world on net neutrality, in effect banning zero rated or discounted content deals like Reliance Communications’ Facebook Basics, or Bharti Airtel’s Zero.

In a ruling last Monday, TRAI said telecoms providers are banned from offering discriminatory tariffs for data services based on content, and from entering deals to subsidize access to certain websites. They have six months to wind down any existing arrangements which contravene the new rules. Its stance is even stricter than in other countries with strong pro-neutrality laws, such as Brazil and The Netherlands.

“This is the most extensive and stringent regulation on differential pricing anywhere in the world,” Pranesh Prakash, policy director at the Centre for Internet and Society, said. “Those who suggested regulation in place of complete ban have clearly lost.”

Such decisions, combined with high spectrum costs, will quickly make the traditional cellular business model unworkable in India, and the more that happens, the more wireless internet innovation will switch to open networks running on Wi-Fi and unlicensed spectrum. R.S. Sharma, chairman of TRAI, was careful to tell reporters that the zero rating ruling would not affect any plans to offer free Wi-Fi services, like those planned by Google in a venture with Indian Railways.

A disaster for MNOs, not Facebook

Facebook pronounced itself “disappointed” at TRAI’s ruling, having lobbied aggressively for a more flexible approach since RCOM was forced to suspend the Basics offering in December while the consultation process took place. But while the ruling bars the Basics offering – which provided free, low speed access, on RCOM’s network, to a selection of websites, curated by Facebook – it does not stop the social media giant pursuing other initiatives within its internet.org umbrella. These include projects to extend access using its own networks, powered by drones and unlicensed spectrum, to the unserved of India and other emerging economies.

So while the TRAI decision may be a setback for Facebook, it is not the body blow that it represents for the MNOs with their huge debt loads and infrastructure costs, and low ARPUs. Facebook, with 130m users in India, has a comparable reach to the Indian MNOs (only three, Bharti Airtel, Vodafone and Idea, have more subscribers than Facebook has users), and is better skilled at monetizing those consumers.

The challenge for companies like Facebook is that strict neutrality rules reduce their ability to harness others’ networks in order to reach out to new users. There are about 240m people in India who are online, but don’t use Facebook, and about 800m who are not connected, so the growth potential is far larger than in the other 37 countries where Basics is offered, such as Kenya or Zambia (Facebook is blocked in China). Using RCOM’s network and marketing activities was a far cheaper way to reach some of those people than launching drones, but Facebook has other options too, including its existing efforts to make its services more usable on very basic handsets and connections; the ability to leverage the WhatsApp brand; and partnerships with Wi-Fi providers.

The drones may have less immediate results than Basics, but they are a high profile example of an ongoing shift towards open networks, which has been going on for years, driven more by Wi-Fi proliferation than neutrality laws. The latter will be an accelerant, however.

All internet will be free, not zero rated

Currently, zero rating is an increasingly popular tactic to lure users with an apparently cheap deal and then, hopefully, see them upgrade to richer data plans, or spend money on m-commerce and premium content, in future. Zero rating involves allowing users access to selected websites and services without it affecting their data caps or allowances.

The US regulator has so far tolerated the practice, but the debate is raging, there and elsewhere, over whether it infringes neutrality laws, by offering different pricing for different internet services. If other authorities take the stance adopted by TRAI in India, operators will have to find new ways to attract customers and differentiate themselves.

Increasingly, access to a truly open internet will be the baseline, and priced extremely low. That low pricing will be made commercially viable by rising use of Wi-Fi to reduce cost of data delivery, whether for MNOs, wireline providers or web players like Google and Facebook, which are moving into access provision. Providers, whether traditional or new, will have to stop regarding access to the internet as a premium service or a privilege – it will be more akin to connecting someone to the electricity grid, just the base enabler of the real revenue model.

Just as it’s only when users plug something into that grid that they start to pay fees, so the operators will charge for higher value offerings which ride on top of the internet – premium content, enterprise services, cloud storage, freemium applications and so on.

The mobile operators have not embraced these ideas willingly. For years, the ability to access the internet from a mobile device was regarded as a value-add, almost a miracle. Now that the wireless network is often the primary access method, they need to change their ideas and be more like the smarter cablecos – which have tacked internet access onto a model driven by paid-for content and services – or the web giants, which have worked out ways to monetize ‘free’ access, from advertising to big data.

This, of course, is one of the goals of internet.org and Google’s similar initiatives involving drones, white space spectrum and satellites. The more users are able to access the internet, preferably for free, and the more they see Google or Facebook as their primary conduits to the web, the more data these companies have to feed into their deep learning platforms, their context aware services and their advertising and big data engines.

So while critics of TRAI said the zero rating decision was a setback to the goal of getting internet access into the hands of the huge underserved population of India, that population is too large and potentially rich for Facebook and its rivals to give up at the first hurdle.

Facebook CEO Mark Zuckerberg wrote in a blog post: "While we're disappointed with today's decision, I want to personally communicate that we are committed to keep working to break down barriers to connectivity in India and around the world. Internet.org has many initiatives, and we will keep working until everyone has access to the internet."

For more details visit https://cis-india.org/telecom/news/the-register-february-15-2016-india-facebook-ruling-is-another-nail-in-coffin-of-mno-model

Twitter's India troubles show tough path ahead for digital platforms

Aditya Sharma — 2021-06-26T02:54:19Z

Twitter is in a standoff with Indian authorities over the government's new digital rules. Critics see the rules as an attempt to curb free speech, while others say more action is needed to hold tech giants accountable.

The blog by Aditya Sharma was published by DW on 21 June 2021. Torsha Sarkar was quoted.

Twitter holds a relatively low share of India's social media market. But, since 2017, the huge nation has emerged as Twitter's fastest-growing market, becoming critical to its global expansion plans.

In February, the Indian government introduced new guidelines to regulate digital content on rapidly growing social media platforms.

The so-called Intermediary Guidelines are aimed at regulating content on internet platforms such as Twitter and Facebook, making them more accountable to legal requests for the removal of posts and sharing information about the originators of messages.

Employees at these companies can be held criminally liable for not complying with the government's requests.

Large social media firms must also set up mechanisms to address grievances and appoint executives to liaise with law enforcement under the new rules, as well as appoint an India-based compliance officer who would be held criminally liable for the content on their platforms.

The Indian government says the rules empower "users who become victims of defamation, morphed images, sexual abuse," among other online crimes. It also said that the rules seek to tackle the problem of disinformation.

But critics fear that the rules could be used to target government opponents and make sure dissidents don't use the platforms.

Social media companies were expected to comply with the new rules by May 25.

Some Indian media reports have recently said that Twitter lost its status as an "intermediary" and the legal protection that came with it, due to its failure to comply with the new rules.

Failure to comply and serious implications

Apar Gupta, the executive director of the Internet Freedom Foundation, a New Delhi-based digital rights advocacy group, says failure to comply with the rules could threaten Twitter's India operations.

"Not complying with the rules would pose a real risk to Twitter's operational environment," he told DW.

"It will need to go to court to defend itself each time criminal prosecutions are launched against it," he added.

The first case against Twitter was filed last week, where it was charged with failing to stop the spread of a video on its platform that allegedly incited "hate and enmity" between two religious groups.

'Heavy censorship'

Gupta says adhering to all the government's demands would substantially change Twitter.

"Absolute compliance would mean heavy censorship of individual tweets, removal of the manipulated media tags, and blocking/suspension of accounts at the government's behest," he said.

Torsha Sarkar, policy officer at the Bengaluru-based Centre for Internet and Society, fears that Twitter might at times be compelled to overcomply with government demands, threatening user rights.

"This can be either by over-complying with flawed information requests, thereby selling out its users, or taking down content that offends the majoritarian sensibilities," she told DW.

Last week, three special rapporteurs appointed by a top UN human rights body expressed "serious concerns" that certain parts of the guidelines "may result in the limiting or infringement of a wide range of human rights."

They urged New Delhi to review the rules, adding that they did not conform to India's international human rights obligations and could threaten the digital rights of Indians.

Twitter's balancing act

It is not the first time that Twitter has been accused of giving in to government pressure to censor content on its platform.

At the height of the long-running farmer protests, Twitter blocked hundreds of tweets and accounts, including the handle of a prominent news magazine. It subsequently unblocked them following public outrage.

The US company stopped short of complying with demands to block the accounts of activists, politicians and journalists, arguing that such a move would "violate their fundamental right to free expression under Indian law."

According to local media reports, Twitter's Indian executives were reportedly threatened with fines and imprisonment if the accounts were not taken down.

Special police notify Twitter offices

Last month, the labeling of a tweet by a politician from the ruling BJP as "manipulated media" prompted a special unit of the Delhi police to visit Twitter's offices in the capital and neighboring Gurgaon. Police notified the offices about an investigation into the labeling of the post.

Twitter India's managing director, Manish Maheswari, was said to have been asked to appear before the police for questioning, according to media reports.

Some Twitter employees have refused to talk about the ongoing tensions for fear of government reprisals.

"Such kind of intimidation does not happen every day. (But) Everyone at Twitter India is terrified," people familiar with the matter told DW on the condition of anonymity.

Big Tech VS sovereign power?

Those calling for better regulation of tech giants say transnational social media companies like Twitter lack accountability, blaming them for the alleged inaction against online abuse and disinformation campaigns.

"The problem with these rules is that they centralize greater power toward the government without providing for the objective benefit of rights toward users," Gupta said.

"If Twitter were to comply with these rules, it would make a bad situation worse," he said.

Twitter is unlikely to ditch a major market such as India.

Sarkar from the Centre for Internet and Society said "It might be difficult to say how the powers of big tech are going to collide with sovereign nations, especially in light of flawed legal interventions around the world."

For more details visit https://cis-india.org/internet-governance/news/dw-june-21-2021-aditya-sharma-twitter-india-troubles-show-tough-path-ahead-for-digital-platforms

Interview with Pranesh Prakash

praskrishna — 2012-11-30T06:58:39Z

Pranesh Prakash of the Centre for Internet and Society talks to Mint’s Surabhi Agarwal about the controversial Section 66A of the IT Act and the government’s decision to tweak it.

This video was published in LiveMint on November 30, 2012:

For more details visit https://cis-india.org/news/livemint-november-30-2012-video-interview-with-pranesh-prakash

Govt tweaks enforcement of IT Act after spate of arrests

praskrishna — 2012-11-30T08:27:01Z

The government on Thursday tweaked the law to make it tougher for citizens to be arrested for online comments that are deemed offensive after recent arrests came in for heavy criticism by Internet activists, the media and other groups.

Surabhi Agarwal's article was published in LiveMint on November 29, 2012. Pranesh Prakash is quoted.

This took place just before the Supreme Court was to hear a public interest litigation seeking an amendment to the Information Technology (IT) Act.

Complaints under the controversial Section 66A of the IT Act, which criminalizes “causing annoyance or inconvenience” online or electronically, can be registered only with the permission of an officer of or above the rank of deputy commissioner of police, and inspector general in metro cities, said a senior government official.

The government, however, has not amended the terms in the section that are said to be vague and subject to interpretation.

The public interest litigation against Section 66A filed by student Shreya Singhal came up in chief justice Altamas Kabir’s court on Thursday. The matter will be heard on Friday.

Two girls near Mumbai were arrested last week for criticizing on Facebook the shutdown in the city for Shiv Sena chief Bal Thackeray’s funeral. Earlier in November, a businessman in Puducherry was arrested for comments made on Twitter against finance minister P. Chidambaram’s son Karti Chidambaram.

According to people present at the meeting of the cyber regulatory advisory committee on Thursday, the Union government will issue guidelines to states with respect to the compliance of the new enforcement rules soon. The people didn’t want to be named. An official said the move was not related to the case.

Pranesh Prakash, policy director at the Centre for Internet and Society think tank, said that while the change in the law is a step in the right direction and will eliminate a lot of frivolous complaints, more needs to be done to make the legislation specific.

Chief justice Kabir said the apex court was considering taking suo motu cognisance of recent incidents.

Singhal contended in her plea that “the phraseology of section 66A of the IT Act, 2000, is so wide and vague and incapable of being judged on objective standards, that it is susceptible to wanton abuse and, hence, falls foul of Article 14, 19 (1)(a) and Article 21 of the Constitution.”

She submitted that “unless there is judicial sanction as a prerequisite to the setting into motion the criminal law with respect to freedom of speech and expression, the law as it stands is highly susceptible to abuse and for muzzling free speech in the country.”

The PIL was argued by Mukul Rohatgi, who said in his opening remarks that Section 66A was vague. Terms such as “offensive” and “annoyance” should be clearly defined as the section is part of criminal law, he said.

Senior advocate Harish Salve, who was also present during the hearing, said India guaranteed the right to “annoy” and there was no need to have a separate law.

Salve, who is in the process of filing an intervention on behalf of some technology companies, added that the section needed to be narrowed to specifically cater to private messages sent electronically and not social media communications.

He said the existing law of defamation should suffice and could be extended to include electronic communications. According to a lawyer who is part of the team representing Singhal, the petition also demanded that the law be made non-cognisable so that the police can’t make an arrest without an order from a magistrate.

“There has been a lot of misuse and abuse of the law recently and we want it to be struck down absolutely and also the court to issue guidelines,” he said.

Apart from the incident at Palghar in Thane district involving the two girls, Singhal’s PIL referred to an April incident in which a professor of chemistry from Jadavpur University in West Bengal, Ambikesh Mahapatra, was arrested for posting a cartoon concerning chief minister Mamata Banerjee on a social networking site.

She also referred to the Puducherry case as well as the May arrests of two Air India Ltd employees, V. Jaganatharao and Mayank Sharma, by the Mumbai Police under the IT Act for posting content on Facebook and Orkut against a trade union leader and some politicians.

Singhal has sought guidelines from the apex court to “reconcile Section 41 and 156 (1) of the Criminal Procedure Code (CPC) with Article 19 (1)(a) of the Constitution” and that offences under the Indian Penal Code and any other legislation, if they involve the freedom of speech and expression, be treated as a non-cognizable offences for the purposes of Sections 41 and 156 (1).

Section 41 of CPC empowers the police to arrest any person without an order from a magistrate and without a warrant in the event that the offence involved is a cognizable offence. Section 156 (1) empowers the investigation by the police into a cognizable offence without an order from a magistrate.

The government official present at the cyber regulatory advisory committee said the expressions used in Section 66A had been taken from different statutes around the world, including the UK and the US.

“There has been a broad consensus that the parameters of the law concerned might be in order but from a procedural standpoint there might be difficulty,” the official said.

Prakash said that while some of the terms in the section may be taken from legislation overseas, the penalty imposed under the Indian law is far more stringent at three years of imprisonment than, for instance, six months under the UK law. “Criminal offences can’t be put at the same level as something which causes insult.”

The cyber regulatory advisory committee meeting was attended by minister for communications and information technolgy Kapil Sibal, and secretaries of the department of telecommunications and information technology, besides representatives of technology companies such as Google and Facebook, industry associations and civil society.

The official also said that the situation will be reviewed every three to four months based on “ground realities”.

A government official said on condition of anonymity that the decision to revive the cyber regulatory advisory committee had been taken at a meeting in August. Section 66A was put on the agenda since it was the subject of much debate, he said. The meeting, however, was not a pre-emptive measure ahead of the PIL that was taken up in the Supreme Court. The official also said that the government will spell out its position in court in favour of the legislation.

For more details visit https://cis-india.org/news/livemint-politics-november-29-2012-surabhi-agarwal-govt-tweaks-enforcement-of-it-act-after-spate-of-arrests