Centre for Internet and Society

An Overview of Accessibility Work (2008 - 2016)

nirmita — 2016-09-24T16:09:53Z

India has an estimated 70 million disabled persons who are unable to read printed materials due to some form of physical, sensory, cognitive or other disability. The disabled need accessible content, devices and interfaces facilitated via copyright law and accessibility policies. CIS campaigns for change in this area.

The progress made over the years can be accessed below:

Publications

E-Accessibility Policy Handbook for Persons with Disabilities (Nirmita Narasimhan, G3ict and ITU; November 23, 2010): The handbook was compiled and edited by Nirmita Narasimhan. Nirmita also contributed to the original toolkit.
Universal Service for Persons with Disabilities (CIS, G3ict and Hans Foundation; December 27, 2011). Nirmita Narasimhan was a co-author.
Web Accessibility Policy Making (CIS, G3ict and Hans Foundation; February 28, 2012). Nirmita Narasimhan was a contributor.
Making Mobile Phones and Services Accessible for Persons with Disabilities (ITU and G3ict; August 2012). Nirmita Narasimhan was a co-author.
Accessibility of Government Websites in India: A Report (CIS and Hans Foundation; September 26, 2012). Nirmita Narasimhan was a co-author.
Opening New Avenues for Empowerment (UNESCO; February 2013). Nirmita Narasimhan was the project coordinator from Asia Pacific.
Inclusive Financial Services for Seniors and Persons with Disabilities: Global Trends in Accessibility Requirements (G3ict and CIS; February 2015). Nirmita Narasimhan was a co-author.
National Compendium of Laws, Policies and Programmes for Persons with Disabilities (CIS and Office of the Chief Commissioner for Persons with Disabilities, Department of Disability Affairs, Ministry of Social Justice and Empowerment, Govt. of India; January 3, 2016). Nirmita Narasimhan was one of the contributors.

Reports

NIVH Annual Report 2011-12 (NIVH; 2012)
Inclusive Disaster and Emergency Management for Persons with Disabilities (Nirmita Narasimhan and Deepti Samant Raja; September 17, 2013). The report was submitted to the National Disaster Management Authority of India for their action.
Banking and Accessibility in India: A Report (Nirmita Narasimhan; August 12, 2013)
Accessibility of Political Parties Websites in India (Nirmita Narasimhan; March 24, 2014).
Enabling Elections (Nirmita Narasimhan and Centre for Law and Policy Research; March 2014).

Policy Submissions and Feedback

CIS worked with the Department of Electronics and Information Technology and civil society and industry partners such as the National Centre for Promotion of Employment for Disabled People (NCPEDP), Microsoft Corporation, National informatics Centre (NIC), etc., to formulate and implement a National Electronic Accessibility Policy to ensure that all Indian information and communication technologies and electronic infrastructure (including the Internet) and research which is publically funded, is accessible to persons with disabilities. Nirmita Narasimhan was part of the policy drafting committee.
Accessibility in the New Telecom Policy 2011: CIS made a submission to the Department of Telecommunications, Ministry of Communications & Information Technology, Government of India on December 9, 2011. CIS was one of the 27 organisations that sent a joint letter requesting that accessibility for persons with disabilities be included specifically within the goals and objectives of the policy.
Pilot Project Scheme - Access to ICTs and ICT Enabled Services for Persons with Disabilities in Rural India: CIS worked with USOF of India to design a scheme to launch projects for persons with disabilities. CIS prepared a background paper for the USOF, compiled a comprehensive global report which was later published in cooperation with G3ict and helped to convene a stakeholders meeting in September 2011 to launch the scheme and invite project applications.
Comments to the Rights of Persons with Disabilities Bill, 2014 (Nirmita Narasimhan and Anandhi Viswanathan; October 30, 2014). The comments were submitted to the Parliamentary Standing Committee in October 2014.
CIS joined hands with Daisy Forum of India member Arushi in Bhopal to submit a request for a notification mandating that all communication by the Government of Madhya Pradesh should be accessible to persons with disabilities. The state government issued a notification in Hindi requesting all departments to comply with WCAG 2.0 and use Unicode font. Nirmita Narasimhan drafted this submission.
Accessible ICT Procurement: CIS along with 20 other organisations petitioned the Ministry of Social Justice & Empowerment, Ministry of Finance and the Ministry of Information Technology, Govt. of India to bring in accessibility considerations within the draft Procurement Bill.
Comments to the GIGW (Nirmita Narasimhan; April 30, 2015): CIS submitted its comments to the National Informatics Centre for making Indian government websites conform to the notified standards of the Guidelines for Indian Government Websites.
Recommendations on Accessible ICT Procurement (Pranesh Prakash; May 9, 2016). CIS along with 20 other organisations petitioned the Ministry of Social Justice & Empowerment, Ministry of Finance and the Ministry of Information Technology to bring in accessibility considerations within the draft Procurement Bill.

WIPO

CIS is accredited as an observer at WIPO and regularly participates in the meetings of the Standing Committee for Copyright and Related Rights (SCCR) held in Geneva. CIS is actively involved in matters being discussed there such as the TVI. As part of its work, CIS provides comments at the SCCR and advises the Indian government on these matters through policy briefs, research and interactive discussions and meetings. CIS has given several statements on Treaty for the Visually Impaired and prepared an analysis of the consensus document on an international instrument on limitations and exceptions for persons with disabilities with the Third World Network which was widely circulated amongst the negotiators at the SCCR. CIS’ statements at the SCCR in June 2013, July 2012, December 2011, June 2011, and November 2010 are available on the CIS website.

CIS took part in the WIPO Diplomatic Conference to Conclude a Treaty to Facilitate Access to Published Works by Visually Impaired Persons and Persons with Print Disabilities in Marrakesh, Morocco, June 17 to 28, 2013. The conference concluded with the adoption of the Marrakesh Treaty to Facilitate Access to Published Works for Persons who are Blind, Visually Impaired, or otherwise Print Disabled. CIS's Closing Statement at Marrakesh on the Treaty for the Blind can be seen here.

At the national level CIS has been campaigning for right to read, attending meetings with ministries such as the Ministry of Human Resource Development, Department of Electronics and Information Technology, and the Ministry of Social Justice and Empowerment, and giving feedback on the Copyright Amendment Bills. Earlier this year, CIS gave a detailed analysis of the Copyright (Amendment) Bill 2012 examining the positive changes and the negative ones.

Events

National Workshop on Web Accessibility (Organized by CIS and Society for Promotion of Alternative Computing and Employment; September 25-26, 2009).
National Conference on ICTs for Differently Abled / Under privileged Communities in Education, Employment & Entrepreneurship — NCIDEEE 2009 (Loyola College, Chennai, December 1 – 3, 2009): The event was co-organised by Dr. A. Albert Muthumalai S. J, Principal, Loyola College, & Prof. J. Jerald Inico, Faculty In-charge, Resource Centre for the Differently Abled (RCDA), Loyola College, in association with NASSCOM, Computer Society of India and CIS.
CIS organized Right to Read campaigns in the 4 metro cities of Chennai Kolkata, Delhi and Mumbai. The campaign has gathered thousands of supporters and has succeeded in bringing the problems of the print disabled to the notice of policy makers and the general public.
EdICT 2010 (New Delhi, October 27 to 30, 2010): CIS in collaboration with G3ict, UNESCO, ITU, WIPO, The Deafway Foundation, DEF and SPACE and with the support from Hans Foundation and the Department of Information Technology, Ministry of Information and Communication Technology organised this event. Twenty-nine experts made presentations on a variety of topics, ranging from discussing challenges and solutions in educational institutions, to technology development and policy formulation and implementation. A total of 77 participants attended this event.
Websites Accessibility Evaluation Methodologies at Twentieth International World Wide Web Conference (Hyderabad, March 30 – 31, 2011): CIS co-organised this with G3ict and W3C. The panel discussed web accessibility evaluation methodologies and their challenges and technical survey methodologies alternatives. The panel was moderated by Nirmita Narasimhan and featured four speakers — Shadi Abou Zahra, Neeta Verma, Srinivasu Chakravartula and Glenda Sims.
ITU Tutorial on Audiovisual Media Accessibility (India International Centre, New Delhi, March 14 – 15, 2012): In cooperation with the ITU-APT Foundation of India, CIS hosted a two-day Tutorial on Audio Visual Media Accessibility from March 14 to 15, 2012 at the India International Centre, New Delhi, India.
Girls in ICT Day (Organized by CIS and Mithra Jyothi; Bangalore; April 25, 2013).

Internet Governance Forum
CIS has been organising workshops and participating regularly at IGF events since 2008 on topics like accessibility, access to knowledge, openness, internet governance, freedom of expression, etc. Details given below: IGF 2008, Hyderabad, India: CIS joined the Dynamic Coalition on Open Standards and also contributed to the authoring of the Agreement on Procurement in Support of Interoperability and Open Standards. CIS is now a part of the DCOS secretariat. IGF 2009, Sharm El Sheikh, Egypt: Nirmita Narasimhan presented on Accessibility Policy Making: An International Perspective at the Global Internet Access for Persons with Disabilities workshop organised by ITU and EBU on November 16. CIS also co-organised the workshop on ‘Content Regulation, Surveillance and Sexuality Rights – Privacy, Agency and Security’, together with the Association for Progressive Communications, Women’s Networking Support Programme and the Alternative Law Forum. IGF2010, Vilnius, Lithuania: At the UNESCO Open Forum, Anja Kovacs presented the research study ‘Exploring ICT-enabled Education Initiatives for Persons with Disabilities in the Asia-Pacific Region’. The study was undertaken by CIS in cooperation with G3ICT and UNESCO. Besides this, CIS co-organised these workshops: Freedom of Expression or Access to Knowledge: Are We Taking the Necessary Steps towards an Open and inclusive Internet? with the Center for Technology and Society, Brazil, ‘Sexual Rights, Openness and Regulatory Systems’, with the Association for Progressive Communications and the Alternative Law Forum, Open Standards: Ensuring Accessibility and Inclusiveness with the World Wide Web Consortium and the workshop on Data in the Cloud: Where Do Open Standards Fit In? IGF 2011, Nairobi, Kenya: Use of Digital Technologies for Civic Engagement and Political Change: Lessons Learned and Way Forward and Open Spectrum for Development in the Context of the Digital Migration. These workshops were organized by CIS.

Awards

Nirmita Narasimhan was awarded the National Award for Empowerment of Persons with Disabilities from the Government of India on December 3, 2010 on the occasion of the World Disability Day. The award was presented by Smt. Pratibha Patil, President of India under the Role Model category. The award function took place at Vigyan Bhavan in New Delhi and was telecast live on Doordarshan.
Nirmita Narasimhan received the NIVH Excellence Award from Justice AS Anand (retd), former chairman of the National Human Rights Commission, on International Day of Persons with Disabilities at the National Institute for the Visually Handicapped in Dehradun on December 3, 2011. The Tribune covered the award ceremony.
Girls in ICT Day 2013 (organized by ITU-APT Foundation of India with support from CMAI - Association of India Communication and Infrastructure, FICCI Auditorium, Tansen Marg, New Delhi, May 7, 2013). Dr. Nirmita Narasimhan got a felicitation for her contribution and achievements in the field of Information and Communication Technology. The honour was conferred during the celebration of this event.
Nirmita Narasimhan won the NCPEDP-Mphasis Universal Design Award in the "Persons with Disabilities" category. The awards aim to raise awareness about accessibility.

Articles and Interviews

Technology for Accessibility in Higher Education: Nirmita Narasimhan wrote an article in Enabling Access for Persons with Disabilities to Higher Education and Workplace - Role of ICT and Assistive Technologies. The IIMB Journal was brought out on the occasion of the conference ‘never-the-less’.
The Business Case for Web Accessibility: NASSCOM Foundation published "Understanding Web Accessibility — A Guide to create Accessible Work Environments". In this handbook on web accessibility, Nirmita Narasimhan authored a chapter titled “The Business Case for Web Accessibility”.
Barriers to Access in a Connected World: Hans Foundation published its Annual Review of 2011. Nirmita Narasimhan wrote an article in it. She wrote that accessibility is an imperative to achieve a truly inclusive and participatory society and every individual, corporation, organization and government has a crucial role to play in nurturing it.
Girls in ICT Portal (November 28, 2011): ITU interviewed Nirmita and published her profile on their website.
An India Where the Disabled have a Choice (Dataquest, August 5, 2016). Nirmita Narasimhan spoke to Dr. Archana Verma about the problems faced by the disabled while using technology.
We Tested 18 Government Apps, and Most are not Fully Accessible to the Disabled (Nirmita Narasimhan; Factor Daily, August 31, 2016).
Mobile Apps Are Excluding Millions Of Indians Who Want To Use Them (Nirmita Narasimhan; Huffington Post; September 22, 2016).

Media Coverage

Nirmita Narasimhan gave inputs to the following media coverage:

DFI and Cambridge University Press join hands for getting print access to the “print impaired” (The Bookseller; November 27, 2009).
WIPO Proposals Would Open Cross-Border Access To Materials For Print Disabled (IP Watch; May 28, 2010).
Disability groups in India welcome progress on treaty for blind persons (The Times of India; December 20, 2012).
Indian Users’ Perspective On WIPO Negotiations On Treaty For Visually Impaired (IP Watch; February 16, 2013).
How tech brings self-reliance to students with disabilities (The Times of India; May 29, 2016).
How India’s top firms fare in employing women and persons with disabilities (Livemit; August 9, 2016).
Using technology to address issues (The Hindu; August 14, 2016).
India has a long road ahead in becoming a disabled-friendly country (Your Story; August 31, 2016).

NVDA and eSpeak

Hans Foundation is funding CIS to do a project on developing a text-to-speech software in 15 Indian languages over a period of two-and-a-half years. Following are the monthly programmatic reports indicating the progress made in the project:

Monthly Reports

2014

		March	April	May	June	July	August	September	October	November	December

2015

January	February	March	April	May	June	July	August	September	October	November	December

2016

January	February	March	April	May	June	July	August

Training Programmes

Following are the reports of the training programmes that were conducted across several locations in India:

15 days Training in Basic Computing with use of NVDA and eSpeak in Hindi (April 10; 2015).
15 days Training in Basic Computing with use of NVDA and eSpeak in Gujarati (April 16, 2015).

15 days Training in Basic Computing with use of NVDA and eSpeak in Oriya (April 30, 2015).
eSpeak Tamil Computing with NVDA (May 4 – 8, 2015).
Training in Basic Computing with use of NVDA and eSpeak in Assamese (May 9 – 10, 2015).
Training in the Use of eSpeak for Indian Languages during TOT (May 11 – 20, 2015).
Tamil Language (May 25 – 29, 2015).
Training on the Use of eSpeak Hindi on Windows and Android Platforms (May 28, 2015).
Report on 30 Days Summer Course on Basic Computer Competencies and Language Proficiency (May 1 – 30, 2015).
Tamil Computing with NVDA Training Workshop (Organized by NVDA team: Anne Jane Ask with Higher Secondary School for the Visually Impaired, Palayamkottai, Tirunelveli; June 3 – 7, 2015).
Report on eSpeak Tamil Computing with NVDA Training Workshop in Tirunelveli (Organized by NVDA team; Anne Jane Askwith Higher Secondary School for the Visually Impaired, Palayamkottai, Tirunelveli; June 3 - 7, 2015).
Training in eSpeak Marathi (Organized by NVDA team; National Association for the Blind; Nashik; June 22 - 23, 2015).
Training in eSpeak Marathi (Organized by NVDA team; SIES College, Sion, Mumbai; June 28, 2015).
Training in eSpeak Marathi (Organized by CIS; Atmadepam Society; August 22 – 23, 2015).
Training in eSpeak Hindi (Organized by NVDA team; Jeevan Jyoti School for the Blind; Varanasi; August 26 - 28, 2015).
eSpeak Training in Hindi Language (Organized by CIS and National Association for the Blind; Kullu; September 3 – 4, 2015).
Training in use of eSpeak Bengali with NVDA (Organized by CIS; Turnstone Matruchaya, Siligudi, West Bengal; September 7 – 9, 2015).
5 day TOT for Training in Use of eSpeak Kannada with NVDA (Organized by CIS, Mithra Jyoti, Enable India and NFB, Bangalore; September 21 – 25, 2015; Bangalore).
Training in the use of eSpeak Hindi with NVDA (Organized by CIS and Lakshay for the Differently Abled; September 29 – 30, 2015; Ranchi). The event was conducted online by Dr. Homiyar with local support from Mritunjay Kumar and Zainab.
Report on eSpeak with NVDA Screen Reader and Assistive Technology for Visually Challenged (Organized by National Association for the Blind, New Delhi, Centre for Differently Abled Persons, Bharathidasan University, Tiruchirappalli, and CIS; January 21, 2016; Tiruchirappalli).
Report on NVDA with E-Speak and BookShare Online Library (Organized by Karna Vidya Technology Centre, Computer and Internet Society, and CIS; February 27, 2016; Chennai).

For more details visit https://cis-india.org/accessibility/resources/cis-accessibility-work-overview

Mobile Apps Are Excluding Millions Of Indians Who Want To Use Them

nirmita — 2016-09-24T16:01:45Z

If someone were to ask you how many apps you use in a day, you might need to stop and count. You use apps to book cabs, to order groceries, make payments online, buy diapers, connect with friends... the list goes on. In fact apps, are becoming so intrinsic to daily life that without one handy you may have to think twice about how to complete a transaction.

The article was published in the Huffington Post on September 22, 2016.

Apps are uncomplicated, easy to use, at your finger tips and quick. So logically, everyone who has a smartphone should be using them, right? Unfortunately, that is not the case. Much as they would like to, millions of persons living with disabilities are unable to use apps to fulfil their daily living needs. This is because most apps are not accessible to users with a visual disability.

With about 30% of the blind population of the world living in India, it's imperative for service providers to give more thought to universal design and accessibility standards.

In order for an app to be accessible for a blind user, it should be readable by a screen reader -- software which reads out whatever appears on the screen. For it to function effectively, elements on web pages and applications should be properly labelled, otherwise the software will be unable to decipher what it is, not having any cognitive abilities like human beings. It will merely read out the element out as "button" or "graphic".

Here I will look at five very popular apps relating to food, groceries, transportation and mobile bill payment and banking to see how accessible they are for people with disabilities. These apps were tested using Talk Back, an open source Android screen reader.

1. Swiggy

The first app we looked at was Swiggy, which is used to order food from nearby restaurants. Here, the first screen, which shows the discounts/offers available, uses a graphics banner without alternative text, which cannot be deciphered by a screen reader. Another issue is inaccessible navigation. For instance, though we can select a food category like "soup", choosing a particular type of soup is not possible as the focus simply stays on the main category. This means a screen reader cannot read the rest of the information, making it impossible for a visually challenged person to order food.

2. Big Basket

Then we tried Big Basket to order some groceries. One of the issues we found included unlabelled banners; also, the continuous scrolling of the banner, which makes the screen reader try to constantly read the next unlabelled graphic, renders the app practically unusable. When we navigated to the list of products available, only their names were readable and the focus could not be shifted to information like price and quantity. This means the user can add items to the basket, but has no way of knowing the price or deciding the quantity, which obviously makes the app a no-go.

3. Ola

The taxi-hailing app Ola is fairly accessible, with some scope for improvement. The button to pinpoint the location is not labelled, and while trying to select a cab category the focus moves away automatically if there is no action in a few seconds. Hence, a person with vision impairments may need some assistance to use the app.

4. MyAirTel

This app for Airtel customers was found to have limited usability, with several accessibility issues. Many buttons, including Settings and Information are not labelled and hence are not readable by screen readers. The offers and discounts banner is also not labelled and keeps on moving, sending the screen reader into a loop saying "graphic". However, viewing unbilled/billed amounts and paying bills is easy, as those screens are well labelled and use minimal graphic controls.

5. ICICI - Pockets

This digital wallet app from ICICI bank was tested using an ICICI bank internet banking login and unfortunately found to be completely inaccessible for a person using a screen reader. There is no screen reader support and consequently no auditory feedback when using slides or touching the screen. One can tap and access the menus/options but they are not focusable and are not announced by the screen reader.

Over the past few years we have seen how corporates have embraced technological innovations and helped better the lives of common Indians. However, a more inclusive approach will help people with disabilities to enjoy the best technology has to offer, and lead a more independent life. It would be pertinent to mention at this point that the inaccessibility of apps is not a phenomenon which is particular to the ones reviewed above, but a common feature across stakeholder groups, including private and government agencies. With about 30% of the blind population of the world living in India, it's imperative for service providers engaging consumers through information and communication technologies to give more thought to universal design and accessibility standards. It would truly make a difference in the lives of many Indians.

For more details visit https://cis-india.org/accessibility/blog/huffington-post-september-22-2016-nirmita-narasimhan-mobile-apps-are-excluding-millions-of-indians-who-want-to-use-them

Where Are There So Few Books For The Print-Impaired?

nirmita — 2016-11-04T01:20:57Z

India publishes approximately 90,000 books each year in 24 different languages. We have over 16,000 publishers, and are one of the top nations for English book publishing in the world. Clearly we are a nation which values and fosters a culture of reading and passing on knowledge in different domains ranging from literature, to yoga, language, education, science, fiction and many others.

This article was published in the Huffington Post on November 3, 2016.

We are also the world's second most populous nation with an extremely large population with disabilities, including persons with print impairments. However, the total number of books accessible to the print impaired in India is only 19,000, a fraction of what is available yearly to the general public. How is it that despite our prowess in publishing and technology, persons with print impairments in India remain deprived of access to books and other forms of information which are key to an inclusive and fulfilling life?

There are presently approximately 19,000 books converted till date, a pathetic contrast to the 90,000 books published just in India every year.

Before going further into this question, let us understand the term "print disability". Very broadly, print-impaired persons are those who cannot access printed material due to some form of disability, such as blindness or low vision, dyslexia, autism etc. For these persons to be able to read, the material needs to be converted into some other format such as Braille or accessible electronic formats which can be read using some assistive device like a screen reader or e-book reader, fitted in a laptop, mobile or stand alone device. For assistive technology to be able to read the content, it needs to conform to universal standards such as Unicode for Indic font or EPUB 3.0.

The challenges

Until 2012, one of the biggest hurdles to access printed content for the print-disabled was the fact that they had to obtain permission from the copyright holder of the work, every time they wanted to convert a book into audio/ Braille/ other formats. This was often unsuccessful, time consuming and required resources beyond the means of most blindness organizations, who could convert only a bare minimum of books, mostly excerpts from school text books for their readers. After over a decade of sustained advocacy, the Government included section 52 (1)(zb) in the Indian Copyright Act, a fair use exception which permitted conversion of copyrighted works into any accessible format for the benefit of a person with a disability on a non-profit basis. For profit, conversion is permitted on certain terms. This considerably opened up the world of books for persons with print impairments in India. In September 2016, the Marrakesh Treaty for the Visually Impaired also came into force, which means that cross-border sharing of accessible books can happen between countries which have ratified the Treaty.

However, despite these measures, the availability of books remains abysmal. While the legal issues have been sorted out to a large extent, the practical situation is harder to deal with and there are significant hurdles in creation and dissemination as well as equipping users to read accessible books.

Firstly, organizations serving the print-impaired do not have the bandwidth to undertake large scale conversions of each and every book that gets published. At present, organizations have to spend considerable time and resources converting content into an accessible electronic format before they can make it available to end users. Consider this, the cost of typing out one page of a regional language like Telugu is approximately ₹30 So it would cost ₹3000 to type out a 100-page Telugu book, in addition to the price already paid to purchase the book. Apart from the unaffordability, the lack of equipment and personnel necessitates conversion being carried out in a very limited manner and mostly for books which are critical for studies and in high demand, since state boards do not provide accessible versions of school text books.

The simplest way to address accessible book creation would be for publishers to adopt EPUB 3.0 and ensure that books are "born accessible"...

While the Daisy Forum of India, along with the Government of India recently opened an online accessible digital library called the Sugamya Pustakalaya, it needs to be populated with accessible content. There are presently approximately 19,000 books converted till date, a pathetic contrast to the 90,000 books published just in India every year. Even international organizations such as Bookshare which have been expending millions to convert books in different countries have only succeeded in making 500,000 accessible books available in all, and these too are not equally available to persons in every country due to copyright issues.

The other challenge is to equip each and every print-impaired person with a device such as a laptop or mobile phone on which he/ she can read and work with the book. Of course, merely providing devices is pointless—appropriate training in how to use them is essential.

There are also issues of inadequate distribution networks to reach out to print impaired persons in urban and remote parts of India, which still need to be addressed.

Apart from the challenges specific to creating and disseminating accessible books, other digitization activities can also add to the problem. For instance, the Digital Library of India project, a spectacular effort to digitize books of all genres, is said to have a library of 550,603 books including several really old manuscripts and historical books. However, all of these are scanned and saved as inaccessible image files, rendering them of no use to the print-impaired.

Another problem is in the case of Indian language content which is often created in a nonUnicode font, making it unreadable for persons using screen readers.

How can we improve the situation?

The simplest way to address accessible book creation would be for publishers to adopt EPUB 3.0 and ensure that books are "born accessible" since they anyway produce a digital file of a book before bringing it out in print. This would obviate the entire cost, time and effort spent on conversion. Also, selling accessible e-versions to the print impaired could be a huge business opportunity for publishers, considering the large market for such books in India and globally. More information on this can be obtained from Accessible Book Consortium or by writing to BookShare.

We also need to ensure all digitization activities consider accessibility requirements and create resources that conform to accessibility standards.

We have the law, the technology, the books and the people, but need a concerted effort from multiple stakeholders... to bring all of these together.

On the technology front, an NGO-driven project over the past four years has now made text to speech available for several Indian languages using the open source text to speech engine e-Speak, which works with both laptops and Android phones. The government, with institutions like the IIT, is also driving initiatives to develop text to speech and optical character recognition (OCR) software for Indian languages. However, there is some way to go before these become available to end users.

To sum up, we have the law, we have the technology, the books and the people, but need a concerted effort from multiple stakeholders—the government, publishers, educational institutions and NGOs—to bring all of these together, so that every print-impaired person in India can enjoy the right to read.

For more details visit https://cis-india.org/accessibility/blog/huffington-post-november-3-2016-nirmita-narasimhan-where-are-there-so-few-books-for-print-impaired

Mobile Accessibility Practices

nirmita — 2017-04-12T13:48:13Z

Over the past few months the Centre for Internet & Society along with some like minded organizations had been working on framing a feasible accessibility guidelines for mobile apps which they could recommend to the Government of India, since there is no single standard in existence at the moment.

Problem Statement

The shift to digital governance and availability of assistive technologies have been both empowering as well as frustrating for persons with disabilities, who comprise approximately 150 million of the Indian population. Government initiatives such as the Digital India campaign are increasingly delivering basic functions of governance through information technologies. In the past year, the government, private sector and the world at large have embraced mobile applications as a preferred medium for user interactions and transactions.

The Mobile Seva App Store hosts 790 government apps, which provide services including voter information, agricultural assistance, welfare scheme signups, and educational content provision. In addition, the overall app market in India has also grown rapidly, with almost 5 times as many apps downloaded in 2015 compared to the previous year. These include apps which let users access everyday services like transportation, communication and entertainment.

However, for persons with disabilities, many of these apps, and consequently the services they provide, are inaccessible and often impossible to use. Research in the past year that looked at several apps, both government and private, found that a majority of the apps are inaccessible and unusable, especially for persons with low vision and blindness.

Read the full submission

For more details visit https://cis-india.org/accessibility/blog/mobile-accessibility-practices

The ICT Opportunity for a Disability-Inclusive Development Framework

nirmita — 2013-09-30T07:25:26Z

This report has been prepared by the Broadband Commission for Digital Development, G3ict, International Disability Alliance, International Telecommunication Union, Microsoft, Telecentre.org Foundation, and UNESCO.

Click to read the original published by ITU here.

The Centre for Internet and Society (CIS) was one of the organizations whose experiences, views, recommendations and proposals went into the making of this report. CIS name is mentioned in Annex 1 on page 57.

The report demonstrates how Information and Communication Technologies (ICT), have become a positive force of transformation and a crucial element of any personal development, empowerment and institutional framework for inclusive development.

While the Millennium Development Goals (MDGs) represent a concerted effort to address global poverty, there is a striking gap in the current MDGs and their inclusion of persons with disabilities. The estimated 1 billion persons with disabilities are still excluded from equitable access to resources (education, healthcare, etc.) and as a result persons with disabilities experience disproportionately high rates of poverty. In spite of the conclusion of the Convention on the Rights of Persons with Disabilities in 2006, disability remains largely invisible in most mainstream development processes.

Click to download the full report here.

For more details visit https://cis-india.org/accessibility/blog/ict-opportunity-for-disability-inclusive-development-framework

Comments on Department of Empowerment of Persons with Disabilities 'Vision Document 2030'

nirmita — 2017-02-28T15:58:55Z

The Centre for Internet & Society (CIS) submitted comments for the consideration of the Department of Empowerment of Persons with Disabilities (DEPD) on the Vision Document 2030 brought out earlier this month.

We appreciate the efforts by the Department of Empowerment of Persons with Disabilities (DEPD) to put together a vision and strategy document to inform and direct the implementation of the new Rights of Persons with Disabilities Act, 2016 (RPWD), and give effect to the rights of persons with disabilities as enshrined in various international treaties.

Overall, we recommend that the vision articulate more clearly in terms of quantifiable targets what it seeks to achieve at different points of time and that these targets, while taking into account the realistic situation in our country, are not so minimally set as to undermine the aims of the Act and the national commitments outlined therein.

We submit that it be kept in mind that this is not the first time that a national conversation has taken place around accessibility and standards, and that many previous attempts such as the Guidelines on Indian Government Websites (GIGW) have been in existence for nearly 8 years.

Therefore, we submit that the steps taken towards implementing this act should be more ambitious, and should seek to resolve the issue within the next 2-3 years. Accordingly please find our brief comments below:

Background

Section 2(i) is as follows: Vision: ‘To build an inclusive society in which equal opportunities are provided for the growth and development of Persons with Disabilities so that they can lead productive, safe and dignified lives.’ We propose the addition of the word ‘integration/inclusion/assimilation’ as in the phrase ‘growth, integration and development’, since that implies social acceptance, which is crucial. We also propose the addition of one more sentence as follows: ‘To enable access to technology and technology enabled resources for every person with a disability to facilitate effective communication and integration in society, as well as to ensure that accessibility considerations and standards are included across the board in all government programmes and initiatives.’
We propose in 3(a) - the inclusion of the word technologies in the phrase ‘providing appropriate aids and appliances.’ This is important since aids and appliances are not always technology-based and often times a new technology may be suitable, efficient and contemporary to address a specific need.
We propose in 3(b) - the inclusion of the word accessibility in the phrase ‘developing rehabilitation professionals/personnel.’

Long Term Vision by 2030

Inclusion of curriculum related to e-accessibility such as knowledge of the Web Content Accessibility Guidelines (WCAG) and universal design principles in all institutes and institutions teaching courses in engineering, computer science, IT etc.
Inclusion of disability-related issues in the curriculum of university courses in other fields as well, such as law, sociology, economics, and architecture.
Creation of a mechanism to gather more comprehensive and accurate data on persons with disabilities, such as their levels of access to technologies, information and basic resources and amenities.
Provision of training to use computers for students and children with disabilities in rural areas and provide training to students receiving aids and appliances as part of schemes. In addition, the Government should also focus on providing appropriate training and access to appropriate content in order to make full use of these technologies.

Seven Years' Strategy

The point about making documents, buildings, websites, documents etc. accessible under the Accessible India campaign [1] is appreciated; however, it should be accompanied with a mechanism for transparency and accountability. This should include periodic reports giving updates on the details of websites, documents, etc. taken up for retrofitting. At the moment, this information is not available on any of the public domain web sites such as the Accessible India campaign URLs, and repeated RTIs have failed to make this information available. Hence, there is no clarity on what the exact number of URLs and documents which have been made accessible so far is. Without accountability built into this procedure moving forward, there is very little to ensure that it happens.

Three Years Strategy

Review of legislations for persons with disabilities : we propose that a time line be set for this, say within 6 months and a list of existing and new policy/ legislation requiring interventions/ formulation be drawn up for action. Priority tasks could be to take up accessible procurement, accessibility of mobile applications, web sites and electronic documents.
One of the foremost tasks should be to identify and notify appropriate standards for different domains of accessibility such as procurement, electronic documents, television and so on, as well as reaffirm/ update any existing standards already recognized by the Government so that the process of retrofitting existing resources, as well as building new accessible ones commences at the earliest.
It is recommended that the Government of India put together an advisory committee of subject matter experts from NGOs and other civil society bodies who can advise on initiatives to be taken for environmental and information accessibility.
Regarding the plan for making 50% of all government web sites and documents accessible[2] , this target needs to be revised. The Accessible India campaign, which lists the same target in its strategy document,[3] has already been underway for the past one and a half years, and we hope that this target would have already been achieved under those efforts. Hence, if the Government sets a target of 50% over the next three years, this implies either that work has not been taking place thus far, or that very little will be done over that period of time. Furthermore, the RPWD Act requires all service providers to make their services accessible within 2 years of notification of regulation by the Central Government[4], hence the time stipulated under the Act is much lesser than the vision is providing for and should be amended to making all web sites and documents accessible within 2 years. It may further be noted that the GIGW had been notified since 2009 and despite being in place for eight years, there is currently no official information on how many websites been made fully compliant with these standards. Therefore, we submit that a strict approach with regard to any deadlines and regulatory measures are necessary.
It is respectfully submitted that the number of 500 language interpreters[5] is simply not enough. This would work out to approximately 15 interpreters per state in 3 years, a number that we consider far too low for the time allotted. We submit instead that it is urgent that an attempt be made to train at least 30 people per state/UT per year, which would work out to 90 interpreters per state/UT over the 3-year period.
It is crucial the DEPD try to work with the Digital India campaign and the Smart Cities Mission to ensure that upcoming smart cities are born accessible. To this end, there needs to be specific measures to ensure that accessibility standards are part of the Terms of Reference and contracts for smart cities and that there is sufficient guidance and accountability for this.

[1]. Section C.6

[2]. Section D.6

[3]. http://www.disabilityaffairs.gov.in/upload/uploadfiles/files/Accessible%20India%20Campaign_Brochure.pdf

[4]. Chapter VIII, Section 46

[5]. Section D.7

For more details visit https://cis-india.org/accessibility/blog/comments-on-depds-vision-document-2030

Comments on the draft Rights of Persons with Disabilities Rules

nirmita — 2017-03-29T03:41:25Z

The Centre for Internet & Society (CIS) submitted comments on the draft Rights of Persons with Disabilities Rules for the consideration of the Department of Empowerment of Persons with Disabilities, Government of India.

The comments were submitted to the Department of Empowerment of Persons with Disabilities on March 23, 2017. Click to download the submission here.

Introduction

We thank the Department of Empowerment of Persons with Disabilities (DEPD) for inviting comments on its draft rules. We provide brief comments on the Rules below. We would particularly like to draw the department’s attention to the need to have rules concerning measures relating to standards compliance, training and monitoring which we feel would help strengthen the Rules to address the issue of accessibility in a timely and effective manner.

Accessibility of the draft rules document

At the outset, we would like to draw attention to the fact that the Rules when first published in PDF form were only partially accessible and not easily readable for persons using screen readers. We appreciate that at a later date, an accessible Word version was provided, however we feel that even the original PDF needs to conform to the PDF/UA standards.

Policy/Guidelines on accessible communication

Following from the above point, we would like to propose that the DEPD publish at the earliest a set of guidelines for publishing accessible information and communication. The guidelines may define what constitutes information, explain how to create and disseminate accessible information and identify relevant accessibility standards. They may be applicable to all cases where printed or electronic information such as books, leaflets/ handbooks, mails, invoices, forms, data, policies and acts are created and communicated to diverse stakeholders. This guidelines may be mandatory across the Central and State Governments.

Reasonable Accommodation

Rule 3(1) requires that every establishment take steps to provide reasonable accommodation. It may further be added that said measures towards reasonable accommodation be taken within a reasonable time frame, such that persons with disabilities are provided access to resources at the same time as others and not significantly later.

Standards and Guidelines

Standards are critical to implement accessibility, and it is important that we adopt the most updated globally recognised standards. To aid this endeavour, we recommend that the DEPD may appoint two experts who will primarily be responsible for implementing accessibility. Their tasks will involve identifying standards and policy requirements in different domains and coordinating with the relevant ministries to notify and implement the same. One expert may be responsible for environmental accessibility, while the other may be responsible for overseeing ICT accessibility. The experts may carry out the tasks of formulating strategies to implement accessibility compliance, as well as researching advances in international policies and standards and making recommendations to relevant Ministries.

Regarding the Rules relating to the notification of standards for ICT accessibility (Rule 17.c.), we recommend that these may be expanded and made more comprehensive. To our understanding, some of the standards mentioned in relation to ICT accessibility such as telecasting and broadcasting do not as yet address the issue of accessibility. We recommend that the relevant ministries notify standards and guidelines to be followed in their regard at the earliest. There are also critical domains such as procurement, telecommunications and mobile devices, services and applications and emergency and disaster response for which standards and guidelines need to be notified.

We propose that the deadline for notification of standards be set within 6 months of the Rules coming into force and that the standards to be adopted are those which are globally followed, such as EN 301-549 for procurement.

Past efforts have proven that the notification of guidelines alone does not necessarily result in the implementation of accessibility, and often times a web site or platform which has been made accessible, reverts to being inaccessible as time elapses and persons who are involved in updating it and maintaining are unaware of accessibility principles to be followed. Hence, each and every person developing, maintaining and updating a website should be familiar with accessibility core principles. Outsourcing accessibility compliance is a temporary solution, it will be rendered pointless as people continue to update the website and post new content that is inaccessible. Therefore, some level of training is an absolute necessity, although the specific level and nature of these trainings may vary based on the individual’s role in relation to the website. For example, a web developer would need more in depth training as compared to a communications or administrative officer whose role may be to upload documents to the web site. Creating accessible documents and communicating in an accessible manner is something which every government official should be able to do, while the needs of developers are more advanced and technical and may require two rounds of training. Each ministry and department at the Centre and state may allocate a certain portion of their budget towards this.

An Accessibility specialisation unit may also be constituted within the NIC or any other appropriate agency whose task will be especially to provide on-going practical support to government agencies on how to implement accessibility across their web sites and publications. This team may work closely with the DEPD and other government agencies to audit, trouble shoot and guide continuous progress in implementing web site accessibility across the government.

All Ministries and government agencies may be required to include a section on accessibility compliance and initiatives as part of their annual reporting. This report may also include their performance on expenditure relating to implementing accessibility, hiring employees with disabilities, trainings undertaken and affirmative action required to be taken by them as given in the RPWD Act 2016, such as steps towards incentivising affirmative action by the private sector and activities undertaken relating to Chapter VI, Chapter VII and Chapter VIII of the RPWD Act.

Training and Support

Monitoring and reporting

Regarding website accessibility, the DEPD may also consider taking up auditing web sites of government agencies at random from time to time and publish the reports periodically as a measure towards gauging progress. A comprehensive audit of all government web sites of both the Central and state government and applications may be undertaken every 3 years.

National fund

Rule 43, relating to the Utilization of the National Fund is not clear on how much money is spent on accessibility initiatives each year. It is proposed that this rule specify the percentage of funds which have to be required to be utilised each year. In the absence of this, there is a concern that the fund will be under utilised, despite there being a large need for spending on accessibility. Details of projects and spending may be published from time to time.

Office of the Chief Commissioner

The DEPD may require that at least one person of senior rank within the Office of the Chief Commissioner for Persons with Disabilities be a person with disability. This will ensure that the interests of the concerned group are directly represented at the highest level dedicated to ensuring their welfare and participation.

Transparency

Finally we recommend that the rules emphasise the need for transparency in implementing the provisions of the Act and that all initiatives, programmes and expenditure may be published in a timely and accessible manner.

For more details visit https://cis-india.org/accessibility/blog/comments-on-the-draft-rights-of-persons-with-disabilities-rules

Inclusive Financial Services - Global Trends in Accessibility Requirements

nirmita — 2015-05-03T06:55:49Z

Inclusive Financial Services is a G3ict White Paper researched in cooperation with the Centre for Internet and Society. The research paper comprises a Foreword and Introduction, four chapters — Barriers to Access for Persons with Disabilities and Diverse Abilities, International Framework, Integrating Accessibility into the System, and State of Practice - Impact of the Convention on Inclusive Finance and Accessibility Efforts around the Globe.

Foreword

Global demand for accessibility continues to grow, due in part to the strengthening voice worldwide of more than one billion people with disabilities, including the aging population, and important frameworks, such as the United Nations Convention on the Rights of Persons with Disabilities. From a private sector standpoint, the Convention represents a unique opportunity to ensure equal access to information while achieving global harmonization of standards and economies of scale. Understanding that technology is the great equalizer for underserved populations and having a clear roadmap towards inclusive information and communications technologies (ICT), rather than simple compliance strategies, will benefit everyone in every industry.

Specifically, the financial services sector is faced with the need to transform operations while providing truly exceptional customer experiences. Disruptive trends -- such as the aging population, influx of mobile devices and global regulations – are driving demand for more human-centric technology, and creating an opportunity for innovation that are proving to be differentiators for the institutions embracing them. Consumer demand to be in control of interactions and information is forcing those in financial services to reconsider what’s important to stay competitive. By offering an online experience through any device personalized to individual needs, preferences and abilities, organizations can ensure they are reaching the broadest base of the population, especially the “unbanked” and “underbanked,” to enhance interactions and improve sales opportunities.

Customers with lifelong disabilities or age-related impairments represent an increasingly large population among the biggest markets in the world such as OECD countries and China. Also, in many countries aging persons are the holders of a majority of the assets and highly dependent on insurance, retirement and banking services. Ensuring they can use the services they need without encountering accessibility barriers is a powerful way to earn their loyalty in a highly competitive environment.

IBM has a long tradition and culture of accessibility and understands the importance of improving the user experience, managing accessibility compliance, and creating an inclusive workplace environment. Consistent with our own experience, this report highlights the organizational and process adjustments needed to ensure everyone has equal access to timely information they need for work and life.

By creating a holistic strategy for embedding accessible technology across the entire enterprise - from processes to product development to people – organizations can reinvigorate individual channels and harmonize them across the bank. G3ict has written this timely publication for the financial services sector that provides a clear picture of the global forces at work that are transforming how employee- and client-facing applications, products and services are delivered to reach the broadest set of customers. The report also serves as a useful benchmarking source for governments and advocates based on its review of existing solutions already implemented around the world. We applaud G3ict for taking this first step on the road of advocating for greater accessibility of financial services in cooperation with stakeholders from around the world.

Ian Hurst, General Manager, Global Financial Services Sector, IBM Corporation
Frances W. West, Chief Accessibility Officer, IBM Corporation

Introduction

Financial services play a necessary and important role in societies by enabling access to products, resources, and services, enabling savings and asset creation, and facilitating economic self-sufficiency. Access to financial services for all is a necessity in today’s world not simply at the community or household level, but at an individual level, to open doors to banking services, credit services, stocks and shares, insurance, and other markets. Access to and inclusion in financial services is crucial to poverty reduction and participation in economic prosperity and growth and development.

The increasing pervasiveness of technology in the delivery of financial services and the disruption of traditional channels of delivery through ‘FinTech’ (technology for financial service delivery) have generated new enthusiasm and newer ways for reaching out to persons who remain unbanked. Similarly, the increasing nature of services now available through technology has triggered growing demand among persons who remained marginalized from traditional paper-based banking services, as well as calls to ensure that they do not in turn create new barriers to access. Accompanying this growth spurt in technology there has also been an increasing recognition of the rights of persons with disabilities and the utmost importance of providing equal access to them to all services, including financial services.

Persons with disabilities and diverse abilities have been amongst those traditionally marginalized from the financial services sector through a mix of inaccessibility, presumptions of limited need and capacity to manage finances, and mindsets that did not view them as a profitable consumer base. This paradigm is now rapidly changing with growing evidence of their demand and need for access to services as well as the increasing income base of persons with disabilities around the world. Persons with disabilities and diverse abilities are demanding better and easier access to the entire range of financial services. Access to and inclusion in financial services is important to persons across the economic spectrum. And for persons with disabilities who live under the poverty line, it is essential that they are involved in financial inclusion initiatives and programs that will empower them and enable them to become financially independent.

A range of factors are serving as drivers to enhance the inclusion of persons with disabilities and diverse abilities through accessible financial services including demographics, attaining a competitive advantage and improving market share nationally and globally, Corporate Social Responsibility, regulations, legislation and compliance, enhancing business value, ensuring and increasing an inclusive workplace for employees with disabilities, maximizing on technology advances, and ensuring diversity and inclusion for all.

This report offers an introduction and overview to the need for, and mechanisms to achieve accessibility in financial services:

Chapter 1 offers an understanding of the barriers posed by inaccessible financial services to persons with different disabilities.

Chapter 2 highlights the different international mandates and frameworks that are accelerating the promotion of financial inclusion for persons with disabilities.

Chapter 3 offers in-depth descriptions of the accessibility needs based on the type of technology in use, along with examples of effective practices and solutions to promote inclusion. It also offers a look at how different countries are striving to achieve the accessibility mandate.

Chapter 4 focuses on the state of practice of financial inclusion for persons with disabilities across countries and the implementation of the Convention’s requirements for ICT accessibility and financial inclusion. This chapter describes findings from two major studies undertaken by G3ict that paint a picture of the state of financial accessibility today and offer a glimpse into the financial sector’s commitment to incorporate accessibility into their work and services in the future.

Finally, in the Conclusions section, the report offers recommendations for relevant stakeholders to incorporate the principles of inclusion to drive accessibility through product design and delivery, policy and legal structures, and distribution channels and pathways.

Download the report

For more details visit https://cis-india.org/accessibility/blog/inclusive-financial-services-global-trends-in-accessibility-requirements

Comments to the GIGW

nirmita — 2015-05-09T16:00:11Z

The Centre for Internet and Society submitted its comments to the National Informatics Centre on April 30, 2015.

We the undersigned would like to commend the NIC for taking a leadership role in promoting eaccessibility through the notification of the Guidelines for Indian Government websites (GIGW) in 2009. Undoubtedly, web accessibility plays an ultimately crucial role in enabling and enhancing citizen participation and access to information. The development of assistive technologies both hardware and software has increased the potentiality of the constituency of persons with disabilities and elderly to become one of the largest consumer groups on the Internet. We use the word ‘potentiality’ because the current information ecosystem on the Internet, comprising information through text, electronic documents, audio, video and other multimedia presented through Indian websites are inaccessible for persons using screen readers and other technologies.

Despite the passage of 6 years since the GIGW, there has been negligible progress on the front for making Indian government websites conform to the notified standards. An evaluation of accessibility of government websites carried out in 2012[1] demonstrated that the majority yet remained inaccessible, with very slow improvement in the situation thereafter. Our interaction with government departments and government web developers revealed that there was still a relative lack of awareness of the need to conform to these guidelines coupled with an absolute lack of knowledge on how to implement them. Given this background, we submit our recommendations as below:

Mandatory: Since experience has demonstrated that voluntary compliance has not worked to bring about accessibility in government communication through the Internet, it is necessary that these guidelines be made mandatory with a strict deadline beyond which noncompliance becomes an offence, to ensure that it is taken seriously. This is now partly in place since the notification of the National Policy on Universal Electronic Accessibility[2] by the DEITy in Oct 2013. The legal mandate around this will only strengthen once the Rights of Persons with Disabilities Bill comes in force. Hence, the present recommendation.
WCAG 2.0 level AA compliance: We recommend that WCAG 2.0 level AA be specified as the standard for minimum level of compliance in the guidelines. This is recommended for several reasons.
a. These are globally accepted standards which have been well researched
b. These have assigned success criteria for each guideline, which is not present in the current draft of guidelines, thus enabling a developer to know whether the criteria have been adequately met.
c. The task of review is a constant one which is being undertaken by experts around the world through various study groups and technical committees, which will ensure that updates are timely and keep abreast of new developments. Hence, the burden of review will not be upon us. At present, we also do not have the domain expertise on this subject which is available with W3C and elsewhere globally. Instead, efforts may be focused upon making any additions to the WCAG 2.0 which are required to make them more comprehensive in the Indian context.
Meeting success criteria: For each accessibility checkpoint / guideline, there should be defined success criteria to ensure that the implementation meets acceptable levels. There should be Objective measures in place to have technical validation of all the websites. There needs to be a process defined to validate all websites on WCAG accepted tools to ensure compliance to technical standards. The recommended procedure provided by the W3C for evaluating websites known as the Website Accessibility Conformance Evaluation Methodology 1.0[3] (WCAG-EM) may also be followed in this regard.
Onus of implementation: The onus of complying with the Guidelines must be placed on the top management in an organisation/ department/ ministry. Someone like a board member or other senior person.
Accessibility audit: There should be an accessibility audit after the development of a website by a 3rd party entity independent of the website developer and website owner.
Accessibility audit agency: There must be a provision to setup an entity which can perform access audit for all government websites. The agency may include government officials from various departments, ministries or autonomous bodies, leading accessibility firms and must include end users.
Content updation: To ensure the accessibility of new content that is added to a website on a regular basis, there should be a defined accessibility process so that an existing system that is accessible is not broken.
Clarity in the specifications: There should be clear guidelines to make it easy to comprehend for all and not just a technical person. At present, some of the guidelines are ambiguous and may not be easily discernible even to an experienced developer or website development agencies who are not domain experts. For example, guideline5 states: ‘Information structure and relationship is preserved in all presentation styles’. This guideline could be clearer if it specified that tabular information should be specified with table tags, labels should be marked with label tags, Headings should be marked with heading tags. Etc. This reiterates the earlier point that adherence to WCAG 2.0 is best since it provides developers with resources such as Understanding WCAG 2.0 and Techniques for WCAG 2.0 documents. Another example is guideline 19- ‘There is adequate contrast between text and background colour’. However, it is unclear as to what is meant by ‘adequate’. WCAG 2.0 on the other hand, specifies the contrast for each level. IT specifies acceptable colour combinations for background, foreground and text which increase accessibility.
Stress on implementation: A lot of attention should be given to implementing the guidelines. The fact that there has been minimal success in adoption of the guidelines makes out a clear case for a stronger awareness strategy and adoption action plan, with a dedicated team or department in place within NIC which can work towards supporting training and retrofitting efforts with different government departments and agencies around the country. This also calls for a two tier team approach, one at the central level, with contact points set up for each state which are responsible for this implementation, with the time limit for enforcement of these guidelines. For this purpose, partnerships may be sought with private players and organisations serving the disabled and accessibility experts.

We are available to help this endeavour and are happy to provide support whether in the form of clarifications, feedback or any other manner. Our contact details are given at the end of this submission.

[1]. Accessibility of Government Websites in India: A Report (by CIS and Hans Foundation): http://cisindia.org/accessibility/accessibility-of-government-websites-in-india

[2]. Available at http://www.ncert.nic.in/announcements/notices/pdf_files/Nationalpolicyonuniversal.pdf

[3]. Available at http://www.w3.org/TR/WCAG-EEM/

Click to download the submission file.

For more details visit https://cis-india.org/accessibility/blog/comments-to-gigw

Report on 15 days Training in Basic Computing with use of NVDA and eSpeak in Gujarati

nirmita — 2015-05-10T11:23:42Z

This programme was aimed at high school students who were completely new to computers. The aim of the workshop was to empower the students to at least read and write using eSpeak Gujarati with NVDA within the 15 day duration.

Venue: Shree Navchetan Andhajan Mandal Madhapar - Kachchh.
Dates: April 2 to April 16, 2015
Trainer: Mahendra Chudasma.
Language: Gujarati
Number of Participants: 15

Most of the participants achieved the target and were also able to manage simple tasks like opening and saving documents in Word and also had the opportunity of gaining knowledge of the use of Android phones. Our thanks to Mahendra for ensuring that the participants came out with flying colours at the end of the workshop.

Training Schedule

April 2

Introduction
Information about Computer and its Parts
Keyboard orientation. Function keys, alphabets keys and number keys and number pad
About desktop, start menu, notification and taskbar
2: how to press 2 keys windows plus M. and alt plus F4

April 3

How to start Microsoft Office and Word
How to type words and how to read it. And modify delete and add alphabets and word
Modify spellings

April 4

Practice on topics covered in the first two days
How to start narrator without screen reader and how to install screen reader
How to read NVDA's commands by its help

April 5

How to formatting file by title, bold, increase and decrees fonts, make underline and justified and save it
How to make folder on desktop and how to search and copy file in the documents and paste in folder

April 8

Information about notification
How to set clock by notification and control panel
Difference between file and folder
How to play song with media player, VLC and Winamp
How to search in file and folders in your computer
Run Windows

April 9

Internet's information
Internet short commands
Read news in English, Gujarati, and Hindi newspaper through online

April 10

How to short navigate in internet by h for heading, t for table, l for list and insert f7 for links
About check box, combo box, radio button and button
How to create mail, and read it and compose mail and send it. With bcc and cc

April 11

About job related sites and banks sites
Searching through Google

April 12

How to download
Some general questions on computer practice

April 13

Practice for last days and some questions answers
Information about some messengers Facebook and Skype with its demonstration
How to create account and how to use these

April 14

Practice of old topics
Information about scanner with its demonstration
And demonstration with EnAble India EYE Tool and EnAble India Spelling Tool

April 15

Revision for complete course of NVDA of 15 days

April 16

Information about Android on students demand

List of Students for Gujarati Training

Garva Ajay Valjibhai
Chauhan Jayendrasinh Popatsinh
Meriya Pravin Karamshibhai
Gadhvi Hari Karsanbhai
Jat Razak Haronbhai
Koli Mavji Ramjibhai
Ganava Mital Panglabhai
Chawda Bharti Popatbhai
Maheswari Sunita Sumarbhai
Goyal Dipin Ravjibhai
Jeda Hisan Samirbhai
Patel Ritesh Bipinbhai
Raval Bhumi Nitinbhai
Mokariya Shardaben Girishbhai
Jain Alpaben Manojbhai

For more details visit https://cis-india.org/accessibility/blog/report-on-training-in-basic-computing-with-use-of-nvda-e-speak-gujarati

Report on Training in Basic Computing with use of eSpeak and NVDA in Oriya

nirmita — 2015-06-03T01:24:53Z

This training was held at Orissa Association for the Blind at Bhubaneswar from February 8 to 10, 2015. Thirty six delegates attended the programme.

The highlight of the training was that we received an overwhelming response from the participants. The training had to be conducted in the main auditorium of the Orissa Association for the Blind, instead of the computer lab, which had only a capacity of seating 10 trainees. The participants acknowledged the importance of Oriya support for their career growth. There was a lot of excitement amongst the participants to know how to read and type in Oriya.

The eSpeak training was preceded by a Career Counseling Workshop, which highlighted the importance of Reading and Writing in the local vernacular language for a career growth. The main challenge faced during the training was that there was virtually no material available in Orriya on the internet in Unicode font, for the participants to practice reading. Hence the participants had to first learn typing and than create their own little lines to read.

The training was conducted by Ganshyam Mohante, who had also contributed as the tester for Oriya. The Inauguration was attended by the whole managing committee of Orissa Association for the Blind, who had specially assembled for the event.

The Orissa Association for the Blind is also very keen on organizing the 15 day follow up programme, where in more persons will be trained in reading and writing in Oriya, along with the knowledge for using basic computers.

For more details visit https://cis-india.org/accessibility/blog/training-in-basic-computing-with-use-of-espeak-nvda-odia

Report on Training in Basic Computing with use of NVDA at NAB, Delhi

nirmita — 2015-06-04T01:19:28Z

The objective of the workshop was to help the staff members understand NVDA and its functioning with the Indian languages so that they efficiently attend to the queries of the visitors and the callers at help desk.

Five staff members lead by Mr. Ajay Sharma, Project Manager of the technical unit at National Association for the Blind, R.K Puram, Delhi had attended a training workshop. Concepts related to the NVDA were discussed in the workshop. It was an interactive workshop. Ms. Suman Dogra had conducted the workshop. The staff members had certain doubts with NVDA, that were cleared. Some new information was imparted to the staff members. The help desk was made to understand the functioning of the language section of NVDA. This will help callers to configure their native language on their machines.

Some tips were given to the staff members on imparting training in NVDA in coming training modules at National Association for the Blind. Object navigation was explained to the computer instructors. The team at National Association for the Blind is informed that they can inform about any of the problem in NVDA to the Indian development team.

For more details visit https://cis-india.org/accessibility/blog/report-on-training-in-basic-computing-with-nvda-at-delhi

Report on Training in Basic Computing with use of NVDA and eSpeak in Tamil

nirmita — 2015-07-20T15:23:42Z

The training programme was conducted on January 27 and 28, 2015 at Karna Vidya Technology Centre, [KVTC] Guindy, Chennai. A total of 15 delegates attended the show.

We are extremely grateful to Raghuram, Coordinator, KVTC and Shankar from Bookshare, Chennai for organizing the Tamil training within 48 hours of notice, as the said workshop was originally planned at NIVH, Chennai. Due to last minute widrawal of NIVH, Raghu and Shankar excepted the challenge of hosting the training.

The 15 participants mainly comprised of computer teachers and students pursuing higher studies. The Tamil reading and writing training was conducted by E. Sakthivel and S. Pandiyaraj.

The follow up 15 day training for Tamil will be conducted at Coimbatore and it will be conducted by the above mentioned trainers. The 15 day event will be planned by Shankar and Raghuraman.

The participants of the workshop were also shown the assistive devices and made aware about the ADIP scheme. KVTC has now started registering persons with Blindness for the ADIP scheme and shall send in their data to Saksham Delhi.

For more details visit https://cis-india.org/accessibility/blog/report-on-training-in-basic-computing-with-use-of-nvda-e-speak-in-tamil

Report on Training in Basic Computing with use of NVDA and eSpeak in Hindi

nirmita — 2015-06-04T01:58:34Z

The training programme was held on February 5 and 6, 2015 at National Association for the Blind in R.K. Puram, New Delhi. Fifteen delegates attended.

The training at NAB at Delhi had representations from organizations serving the blind from all across Delhi. Those who took part were either Heads of IT Department or computer instructors. The aim of inviting the IT heads and computer instructors was to promote the use of NVDA in their training programmes and also facilitate the reading and writing in Hindi.

The workshop at the Blind Relief Association was mainly attended by Special Educators for the Blind. The aim of promoting use of NVDA and knowledge of reading and writing in Hindi using eSpeak amongst these special educators was that these special educators would be working closely with the blind community. If the special educators are sensitized, the use of regional languages can be maximized.

For more details visit https://cis-india.org/accessibility/blog/report-on-training-in-basic-computing-with-use-of-nvda-espeak-hindi

Report on eSpeak Tamil Computing with NVDA Training Workshop

nirmita — 2015-06-04T13:44:25Z

The training programme was held from May 25 to 29, 2015 at Differently Abled Children Section, District Central Library, Coimbatore. Twenty-one delegates attended.

Inauguration

The eSpeak Tamil Computing with NVDA Training workshop planned for 5 days (25^th May 2015 to 29^th May 2015) extensively for visually challenged school, college students and teachers was inaugurated on 25^th May 2015 morning by Mr. J. Karthikeyan. District Library Officer, Coimbatore. Mr. S. Shankar Subbiah, Assistive Technology Consultant and representative of National Association for Blind, New Delhi and The Centre for Internet & Society, Bangalore, the sponsors of the workshop gave the Welcome talk. He also explained the purpose of the Workshop with the need for Tamil computing becoming necessity among the visually challenged in the present educational and employment context. It is most required with the Government distributing Cost Free Laptops preloaded with NVDA and the equipment and technology cost becoming Nil. The Librarian of the District Central Library gave the Vote of thanks, thanking the sponsors, the District Library Officer for the opportunity to train visually challenged members of the Library on Tamil with NVDA, and placed a request to include the staff of the Children's section as they would be able to train the school going Children further.

The well-equipped and accessible section of the District Central Library, Coimbatore served as the venue for training. In order to facilitate the participants with more concentrated and time efforts, High Tea and Lunch were also served for the Training days at the Centre. There were volunteers to assist the Trainees and they served enthusiastically. Many of the students used their Laptops and those who did not have a laptop were given access through the computers available in the section. The participant trainees numbering to 21 including the section staff were from Coimbatore district and nearby districts like Tiruppur, and Erode of Tamilnadu state.

The workshop began with Resource persons, Mr. S. Shankar Subbiah and Mr. R. Jaganathan, a low vision employee of the Library and a resource export continuing with the training activities on their expertise areas.

Activities conducted during the training period:

Day 1 - 25/05/2015

Forenoon

The whole group of Trainees were installed or updated with the latest versions of NVDA

A general overview on Operating System, Applications available in Windows, various File formats, Screen Readers and other Assistive Technology like OCR, Scan and Read applications available for Visually Challenged were dealt with

The session was conducted in an interactive manner to understand and assess the computer skills of the participant trainees.

Afternoon

The major and sub menus of NVDA were explained to the trainees after few of them were new to that.

The Trainees were given hands on training by making them to change the settings, configurations by themselves and checking out the changes.

The trainees were given comprehensive passages to be read in NVDA to get accustomed to the voice modulation and asked questions based on it

Day 2 - 26/05/2015

Forenoon

Tamil keyboard layout mapping of Microsoft Windows for default Unicode Tamil Font typing were introduced to the trainees by the Resource person.

The whole group of Trainees were trained to identify the keys for vowels and consonants of Tamil language, type and practice by themselves with the volunteers supporting them, when they had difficulties.

Afternoon

The Trainees were trained to identify the keys for combinations of vowels and combinations with two letter, three letter, four letter word units given for typing and practicing by themselves as they picked up faster.

A play and learn session was organized to spell out connected words for typing practice.

To make the training workshop more live, the participants also were requested and exhibited their Tamil native talents and knowledge.

Day 3 - 27/05/2015

Forenoon

The Trainees were trained by giving large sets of five and bigger letter units of words to type and practice as a revision.

It was followed up by smaller phrases and then sentences to be typed by the Trainees.

The trainees at this point of time, introduced short cuts for navigation within the text, spell check, cut, copy, paste commands

Afternoon

The trainees were made to listen to the Tamil text paragraphs with the help of NVDA screen-reader supported by eSpeak voice

The trainees were suggested to type out the phrases listened on a separate document

Day 4 - 28/05/2015

Forenoon

The trainees were introduced to toggle language between English and Tamil for bilingual content typing and practice.

The trainees were trained on file operations like simple formatting, folder creation, saving the file in Unicode format to required folder and retrieval of the particular file. Similarly, for navigating, opening the file saved and continuing editing.

Afternoon

As a reinforcement on the learning process, a Quiz Programme was conducted to the Trainees on Microsoft Tamil layout and key strokes required for different Tamil words, phrases.

Introduction to HTML, various tags and formatting that can be done, Forms and fields, Email Clients and Browsers were given to the Trainees. Usage of Tamil in Internet, and the browsers supporting the Unicode formatted content and the NVDA development efforts to support Internet browsing was discussed.

The trainees were given HTML contents like Newspapers formatted to navigate and read for practice

The students were given downloaded online application Forms (as Internet was restricted to few computers in the library) and explained form navigation. They were assessed for their short cut using

Day 5 - 29/05/2015

Forenoon

Introduction on DAISY books and knowledge sharing on the available resources to read a DAISY book was done.

Demonstration on using Android based tablets and mobile phones to access the Tamil DAISY books given to the Trainees using Bookshare.org. The Trainees were also given information to subscribe for Bookshare membership and Book search and retrieval.

The trainees were also given information on different groups operating on Internet like Access India, Valluvan Paarvai online, the benefits and encouraged their participation for enriching their knowledge and practicing their language content writing, and development skills.

The Guest also had an interactive session assessing the participants Tamil computing skills by questions and also introduced them to one another Tamil keyboard Layout 'Anthaga Kavi' developed by visually challenged community. He recommended them to try that after practicing the present learned Microsoft layout for more easier typing experience.

The Valedictory Function

The eSpeak Tamil Computing with NVDA Training workshop conducted for 5 days (25^th May 2015 to 29^th May 2015) had a brief Valedictory function presided by Mr. G. Venkateshan, State Bank of India Zonal Office, Coimbatore and an experienced visually challenged person on Tamil computing who delivered the valedictory address and stressed on Tamil computing skills necessity for higher education and employment opportunities. The District Library Officer, Mr. J. Karthikeyan also felicitated the gathering and distributed the Certificates to the participants. Vote of thanks to CIS, NAB and the organizers was given by Mr. Muthu Venkatasubramanian, Co-ordinator for the Differently Abled Children section and a visually challenged participant. The training felt much useful and requested to extend in batches for more persons ended up with the National Anthem and Lunch served for all.

Feedback

Mr. Ashok, a student of Final year graduation felt how easy it was to learn Tamil typing and he is looking forward to eagerly participate in groups and though he had subscribed to Bookshare, he had not read Tamil books. But, now he is confident to download and read Tamil content.

Mr. S. Sabareesh, Student from Loyola College, Chennai felt that his vacation to his native town gave him a good learning experience on Tamil computing and various other concepts, shortcuts for efficiently using NVDA.

Mr. Jeeyawolhok, a Government School Teacher present felt that now it is necessity of visually challenged persons to work with Computers even in the field of Teaching profession and this Training gave him more confident as being a Tamil teacher.

Ms. Loganayaki, an English Literature student felt that she did not think Tamil typing was so easy before and now would read large volume of e-contents of Tamil novels available in the Library as well as practice her Tamil writing skills on Computer.

Mrs. Saraswathi, the mother of Mr. Shankar, 10^th Grade student and participant trainee gave a feedback that she was worried on how she had to read the whole Tamil books for her son. Reading it as e-content through NVDA and eSpeak voice becoming familiar to her son made her job easy. And, he could also practice and revise his lessons like any other child by typing the contents in Tamil as others do by writing. She thanked the organizers for the workshop and wanted one such run for school children with visual impairments from 8^th standard onwards conducted by school or at least in the Library regularly. This would help them in their higher standards and education for being more independent and not to depend on readers for their academic requirements.

For more details visit https://cis-india.org/accessibility/blog/report-on-espeak-tamil-computing-with-nvda-training-workshop