We are anonymous, we are legion

Some Key Words Are Missing

praskrishna — 2016-10-23T01:40:12Z

Google manipulating search results? The Competition Commission is on its case.

The article by Arindam Mukherjee was published by Outlook on October 23, 2016. Nehaa Chaudhari was quoted.

G’s Global Woes

Google’s problems aren’t restricted to India. It is facing similar cases around the world.

Europe: The search giant has been accused of using its dominant position on the web to dominate the market for online product searches. There’s another probe on possible abuse of dominant position with Android.

Brazil: Is being investigated for favouring its own services over others on the internet

Hong Kong & Argentina: Facing issues about collecting user data

Spain: Had to shut down Google News over copyright issues.

Germany: Its Google Street View navigation service got into problems over privacy issues

Mexico: The local regulator has brought up issues similar to those in Europe

***

There is an uneasy calm at Google’s India offices these days. Spokespersons are giving measured statements, watched over by an army of lawyers who are busy looking at the finer points. A case against Google’s advertising and search practices with the Competition Commission of India (CCI) has the potential to derail the search giant’s operations in India. Why, a nervous Google has even sought to make hearings in this case in-camera to totally shut out the media.

There is a lot at stake. An investigation report of the CCI has found Google squarely guilty of abusing its dominant position to manipulate search results on the internet and online advertising results to its own advantage and to those of companies paying for it. Google was found to “have abused its dominant position in the relevant markets of online general web search service in India and online search advertising in India in violation of the Competition Act 2002”.

Indeed, the report (which has been reviewed by Outlook) is blunt on many of the issues: “Google is found to be indulging in practices of search bias and by doing so it causes harm to its competitors as well as users.... Google steers users to its own products and services and produces biased results. This structure offers abundant opportunities for leveraging and has also raised issues of conflict of interest.” It says that through such practices Google was adversely affecting the competitive landscape in the markets for online general web search, search advertising as well as adjacent markets like travel, maps, social networking and e-commerce.

The whole brouhaha started with complaints from two parties—Chennai-based matchmaking portal Bharatmatrimony.com and Jaipur-based consumer rights organisation CUTS International—in 2012. “People who are subscribing to Google’s Adwords and are paying Google or are buying keywords are getting preference in their search results. Many of the search results on Google are either ads or sponsored links and not genuine search results. Google is pushing ads as news items which normal users would be unable to distinguish,” says Sharad Bhansali, managing partner, APJ SLG Law Offices which is representing CUTS.

CUTS also complained that Google was promoting its own products through search. Says Udai Singh Mehta, CUTS director, “Preference was being given by Google to its products and subsidiaries in search.” This, being a dominant player in search and online advertising, amounts to abusing its position. According to market estimates, Google enjoys a 93 per cent share of the search market and gets about 85 per cent of the revenues of online advertising. Says Nikhil Pahwa, editor-in-chief of Medianama: “In search cases, Google is clearly the dominant player in the market. So when they start integrating content into search, there is a problem and it becomes an issue.”

“In search cases, Google is clearly the dominant player. So when they integrate content into search, it’s a problem.”
Nikhil Pahwa, Medianama

In the course of the investigation, the CCI D-G also sought opinion from about 30 companies—most of them gave similar feedback about Google’s practices. The list includes Flipkart, mapmyindia.com, makemytrip.com, Microsoft and Nokia Maps.

Google will now have to appear before the full CCI bench on September 17 for a hearing based on the D-G report. After this, the CCI will take a final call on the issue. Of course, Google can seek an extension of this hearing. According to company insiders, they have not sought an extension yet. Google will have the right to appeal any order the CCI comes out with. The first appeal would be at the court of a competition appellate tribunal headed by a retired SC judge. The final appeal can happen only with the Supreme Court.

As expected, Google denies any wrongdoing and says the abuse of dominant position will need to be proved. Manas Chaudhuri, lawyer with Khaitan & Co which deals with competition cases, told Outlook, “The report says that Google is dominant, which is correct. If it is dominant, there is nothing wrong under the Competition Act. The issue is whether or not it has abused its dominance. The ‘abuse’ is a rule-of-reason argument and as such the CCI will have to assess quite a few international best practices theories eg, ‘objective justification’, ‘analysing the statutory mandate of meeting the competition in the relevant market’, ‘consumer harm’ and ‘counterfactuals’.”

In response to queries, a Google spokesperson said, “We’re currently reviewing the report from the CCI’s ongoing investigation. We continue to work closely with the CCI and remain confident that we comply fully with India’s competition laws. Regulators and courts around the world, including in the US, Germany, Taiwan, Egypt and Brazil, have looked into and found no concerns on many of the issues raised in this report.” Actually, Google is facing a similar case in the EU, while similar issues have been raised in Brazil, Hong Kong, Argentina and Mexico (see box).

Outlook’s cover from Oct 28, 2013

Sure, at first blush, the report appears tilted against Google. What may go in its favour is the CCI’s dismal record in treating such cases. Though it is the final investigation report, experts say it is not sacrosanct: the CCI bench might not agree with it. In the last six years, over 20 such investigation reports have been dismissed by the CCI after the final hearing. And Google will try its best to bring forth the fact that it has been exonerated in similar cases in the US, Germany and Taiwan.

But with the D-G’s final investigation report giving a clear verdict against Google’s practices, it might not be so easy for the search giant to come out cleanly from this one. Says Nehaa Chaudhari, lawyer with the Centre for Internet and Society (cis), “Given that India is not the only jurisdiction where Google is using its secret algorithm to promote its own products, there is enough for the CCI to proceed on against it.” What will also help is the testimony of several companies who have said that they have suffered because of Google’s web practices.

The entire world is watching India. Clearly, if the CCI upholds the D-G report and pronounces Google guilty, it could seriously affect the search giant’s growth in India, one of the fastest growing internet markets for Google with over 300 million internet users and an even faster growing Android landscape (where also it is a dominant player). With the final EU verdict on the case yet to come out, will India set a new example for the world to follow?

For more details visit https://cis-india.org/internet-governance/news/outlook-arindam-mukherjee-october-23-2016-some-key-words-are-missing

Some ISPs block Wordpress domain across India

praskrishna — 2012-08-26T15:16:30Z

Latest reports confirm that Tata Photon has blocked access to the Wordpress.com domain across India, following a government order to block web pages containing offensive content.

Published in tech 2 on August 25, 2012. Pranesh Prakash is quoted.

Apparently, the ISP has resorted to a blanket ban, blocking access to the entire site instead of clamping down on specific web pages carrying unacceptable content. Wordpress is accessible through other ISPs such as Airtel and Reliance. However, there is no clarity yet about any other ISP blocking out Wordpress entirely, and we are in the process of verifying this.

We find that the domain can be accessed through means such as free proxy websites when using a Tata Photon connection, which could indicate that the problem does not lie with the Wordpress server. Despite the inability to view Wordpress websites and blogs, those with registered accounts on Wordpress are able to log in to the website. Certain portions of the Dashboard or website backend are known to have been blocked, and what remains accessible is functioning very slowly for Tata Photon users. Users cannot edit or post new content at the moment, but can view sections such as the website's stats. However, this all-encompassing block seems to be affecting only the Wordpress.com platform and not Wordpress.org.

The error message that most users are coming to

A blogger by the name 'Anon and on' has written, “I can’t access any WordPress.com blog from home. Neither can I open up the window for a new post or access any support forums. I’ve cleared the cache and tried different browsers, but no luck. All I can do is log in. If I try to see any WordPress.com blog or access my Dashboard or hit “New Post”, the notification I get is that the server couldn’t be contacted and that I should check my connection. Which I would do if it wasn’t for the fact that I can open any and every other website”.

We tried to contact Tata Photon to get a clear idea, but it was unavailable for comment. We also contacted Tata Photon users, who run their websites and blogs on the Wordpress platform. They said they have been unable to access the service since Monday. Many users tweeted out their puzzlement and frustration after discovering that they were suddenly unable to view their own blogs and sites.

"Tata simply blocked 25 MILLION wordpress blogs @cis_india highlight this"

"Not able to open http://Wordpress.com blogs on Tata Photon Plus."

"all wordpress blogs blocked in Tata photon plus"

"It's some Tata Photon bug. Wordpress working fine with Reliance."

"There is a known issue with Tata Photon and Wordpress. Found 5 people who have the same."

In protest, some bloggers from across the country have formed a group called the Indian Bloggers' Forum. The forum plans to approach the Supreme Court with a PIL seeking immediate unblocking of their blogs and websites.

Earlier this week, a list containing 309 URLs sought to be banned by the government in light of the Assam violence and the subsequent exodus in northeast India was leaked online. The URLs comprising Twitter accounts, HTML img tags, blog posts, entire blogs, and a handful of websites, were blocked between August 18 and 21. In an analysis of the leaked information, Pranesh Prakash, Programme Manager at the Centre for Internet and Society (CIS) wrote, "It is clear that the list was not compiled with sufficient care". The list included Wordpress.com and Wordpress.org among other domains. However, only select entries - 3 from Wordpress.org and 8 from Wordpress.com- were meant to be blocked out.

The clampdown on websites with content deemed to be offensive and disruptive led to the Indian government ordering the blocking of around 310 web pages. The Centre began to come down heavily on the channels it believed were playing a role in triggering fear, and leading to violence and the mass displacement of Indians from the northeast. It has been reported that morphed images and videos were uploaded to these websites with the intention of inciting the Muslim community in the country.

If your access to Wordpress has been blocked, let us know in your comments.

For more details visit https://cis-india.org/news/tech2-in-com-som-isps-block-wordpress-domain-across-india

Solutions for Enabling Cross-border Data Flows

praskrishna — 2012-12-07T22:42:35Z

ICC BASIS and the Internet Society are co-organising a workshop at the IGF (Baku - 7 November 2012 - 14:30 to 16:00) to explore solutions for enabling cross-border data flows. Malavika Jayaram is a panelist.

This was published by Internet Society. For details published on the IGF website, see here

BRIEF OVERVIEW

The Internet has revolutionised our ability to communicate and share data beyond national boundaries, thereby facilitating cross-border social and commercial interactions. Enabling cross-border data flows, however, raises a number of important Internet governance policy considerations for a broad range of stakeholders, such as business, intermediaries, users, law enforcement agencies, governments, policymakers and the wider Internet technical community. In this context, the workshop will explore policy issues, from various stakeholder perspectives.

The dynamic panel of experts will provide a wide range of perspectives for this discussion and explore concrete solutions and options for enabling cross-border data flows. This is an important opportunity to raise awareness about the practical and the policy realities raised by these issues. It will also be an opportunity to share concrete issues, experiences, possible approaches and solutions.

MODERATOR
Jeff Brueggeman, Vice President-Public Policy & Deputy Chief Privacy Officer, AT&T

PANELLISTS
Joseph Alhadeff, Chief Privacy Strategist, Vice President, Global Public Policy, Oracle
Maria Häll, Ministry of Enterprise, Energy and Communications, Sweden
Malavika Jayaram, Partner, Jayaram & Jayaram, Bangalore
Christine Runnegar, Senior Policy Advisor, Internet Society
Ivan Sanchez Medina, Member of the Columbian National Telecommunications Commission, CRC

LEAD DISCUSSANTS
Olga Cavalli, Advisor to the Ministry of Foreign Affairs, Argentina
Christoph Steck, Chief Regulatory Officer, Telefonica (TBC)
Kevin Bankston, Senior Counsel and Free Expression Director, Center for Democracy & Technology

REMOTE MODERATOR
Constance Weise, ICC BASIS

SUBSTANTIVE RAPPORTEUR
Karen Mulberry, Policy Advisor, Internet Society

For more details visit https://cis-india.org/news/solutions-for-cross-border-data-flows

Socio-financial Online Networks: Globalizing Micro-Credit through Micro-transactional Networked Platforms – A Public Lecture by Radhika Gajalla

praskrishna — 2011-06-24T11:37:52Z

The Centre for Internet and Society invites you to a public lecture by Prof. Radhika Gajalla of Bowling Green State University. She will give a lecture on how microfinance online functions through the social networked online space and the micro-transactional abilities of the interface together work to enhance financialization of the globe.

In her lecture, she will focus on how this is made possible by the increased digitalization of financial practices and the role micro practices play in producing globalization. She will also lay emphasis on the fact that the increased digitalization of finance also means that "financial literacy" is also removed into the virtual space so that it is further away from subaltern daily praxis while simultaneously staging subaltern presence in cosmopolitan space through mobilizing structures of 'feeling' that Dr. Shameem Black refers to as "sentimental sympathy".

Prof. Gajalla’s lecture will also touch upon issues like what online socially networked micro-credit websites do visually and through the use of multiple tools that are embedded in the discourse of interactivity is to make it seem as if the subaltern is indeed participating in these networks. Thus, the appearance of a subaltern presence is produced. In this production of appearance of the subaltern presence in online contexts, just as in other visual and static contexts, the complexity of socio-cultural and economic intersections are not clearly revealed or accounted for. This reproduces exotic notions of the authentic, mummified ‘other’ and offers the subaltern image up for consumption. In turn, as Web 2.0 tools are set up to actually reach the offline subaltern via non-profit or for profit representatives that connect to these online networks, the subaltern in turn is tapped as a consumer for capital.

Radhika Gajjala

Radhika Gajjala is a Professor of Media and Communication at Bowling Green State University and Director of the American Culture Studies program. Her book, "Cyber Selves: Feminist Ethnographies of South Asian Women" was published in 2004. She has co-edited collections on "South Asian Technospaces", "Global Media Culture and Identity" and "Webbing Cyberfeminist Practice: Communities, Pedagogies, and Social Action". She is presently working on a forthcoming book, "Weavings of the Real and Virtual: Cyberculture and the Subaltern" to be published in 2012 and is also working on two interrelated projects — one on "Microfinance Online and Money in Virtual Worlds and Social Media" in relation to the ITization and NGOization of global socio-economic work and play environments and the other on "Coding and Placement of Affect and Labour in Digital Diasporas".

For more details visit https://cis-india.org/events/socio-financial-online-networks

Society 5.0 and Artificial Intelligence with a Human Face

Admin — 2019-05-14T14:51:56Z

On 10 May 2019 Radhika Radhakrishnan attended a stakeholder's roundtable consultation on "Society 5.0 and Artificial Intelligence with a Human Face", organized by the Indian Council for Research on International Economic Relations (ICRIER) at India Habitat Centre, New Delhi. The event aimed to chart a roadmap for India’s participation at the G20, under the Japanese Presidency.

The agenda can be found here. Radhika's inputs were primarily focused on the feminist and gender implications of publicly deployed AI models, challenges and opportunities for academic AI-focused research in the Global South, recommendations for AI capacity building and skilling in the Global South, and regulation of black-box AI.

For more details visit https://cis-india.org/internet-governance/news/society-5-0-and-artificial-intelligence-with-a-human-face

Social Notworking - 'Murder by Twitter'

praskrishna — 2014-02-04T07:02:30Z

Suketu Mehta (@suketumehta) - terrible news about sunanda tharoor. this is murder by twitter.

The article by Malini Nair published in the Times of India quotes Nishant Shah.

Even before forensic science has declared the reasons behind Sunanda Pushkar's shocking death on Friday night, social media has been accused of murder. Writer Suketu Mehta wasn't the only one to point fingers. "First murder by @TwitterIndia , claps, fellow twitter matured guns!" is how another tweet went. Besides the deadly cocktail of depression, drugs, a strained marriage, questions have been raised about whether the vicious banter and collective howls of derision on social media over her very public meltdown — again on social media — pushed her over the edge.
Have we, the tweeple, in our eagerness to share every detail of our lives over an internet megaphone, not quite understood what the social media can do, especially its pitfalls? Is the line between the public and private blurring too fast? Commentators say that the rules that govern human and social behaviour haven't changed, and the fault lies in how we negotiate the cyber turf.

Can our digital lives have serious offline consequences? Nishant Shah, director, research , Centre for Internet & Society, Bangalore, says people need to realize that though twitter amplifies everything, but the ability to hurt, be mean, fight, question, critique and bully is not new.

"These are human practices , which replay themselves across different media forms. What is perhaps new is that our most personal and darkest desires have become available for public spectacle," says Shah.

That the twitterati can be brutal has been shown often enough this last year. When Tehelka editor Tarun Tejpal was mired in allegations of sexual harassment, his daughter was hounded on social media. Recently when novelist Lavanya Sankaran wrote an op-ed for New York Times defending the decent Indian man, she was royally derided, so much so that another journalist Rahul Bhatia tweeted in her defence, asking people to lay off.

Sunanda's story hurtled towards a tragedy in a space of 48 hours after she went public. As Shah points out it wasn't as though there were no affairs and scandals before the dawn of social media but the tangle would have spun out differently and less brutally in another time and age. It all began, as Pushkar admitted to some papers and later denied, with the spilling of alleged BBMs sent by Pakistani journalist Mehr Tarar to Tharoor on his twitter account.

Predictably, the effect of the first round of revelations was explosive. In fact, Pushkar herself appeared taken aback by the fact that a twitter spat ended up making front page headlines.

The entire drama which, in another age, would have played out at home or a circle of family, friends and acquaintances — and at the most in far less dramatic gossip columns and on TV— was up on social media, provide enormous vicarious pleasure to thousands of social media bystanders. That Pushkar herself set the virtual assault in motion only adds to the bleak irony of it all. This was also not the first time Pushkar took a spat to twitter. @SPTVrocks tweeted about her fight with a journalist in Dubai earlier this month.

Clinical psychologist Varkha Chulani says it is the personality behind the media usage not the form itself that is to be blamed. "People choose to talk about their private lives to impress others, to get attention. We forget what is real and what is virtual." Shah, however, believes that we live in a world of digital striptease and that the ubiquitous and pervasive technologies that surround us have forever blurred the lines between real and virtual.

Activists have often pointed out that the social media has everything going for it — quick and vast connect and instant response — but what it lacks is empathy. It is easy enough to send out an RIP message, for instance, for someone you don't know or even care for, positioning yourself as a caring, empathetic soul in 140 characters.

Post Pushkar's death, news anchor Barkha Dutt tweeted that we need to limit viciousness , stop judging and use greater compassion on twitter.

Shah makes a similar plea for the human touch.

"We are all so self-involved , creating narratives of our selves, bit-stripping every moment , instagramming every event, tweeting every encounter, and liking all the various things that happen around us, that we don't always have enough time to stop, to respond, to think and reflect upon other people's conditions . We have become jaded, to the various 'great' moments in people's time lines, but we are also becoming jaded to the pain that our involvement in these social networks can bring to those who are the subject of our attention," he says.

With additional reporting by Shobita Dhar

For more details visit https://cis-india.org/news/the-times-of-india-january-19-2014-malini-nair-social-networking-murder-by-twitter

Social Network Suicide

praskrishna — 2011-04-01T15:54:43Z

Those disillusioned with their virtual friends circle are saying goodbye through web applications that wipe out your net identity. What’s more, you can even have your own memorial page, says Sahana Charan in this article published in the Bangalore Mirror on Sunday, February 6, 2011.

It is funny that even though some young people claim to have a thousand friends on social networking sites, they may actually never socialise with any of their virtual buddies. So when the “net” benefits don’t translate to reality, there is disillusionment. And then they may stop being active on networking sites. That’s the beauty and tragedy of virtual friendships.

And this is just one of the many reasons why your friend — who was otherwise tweeting her every mundane activity or would update her status message on Facebook every nano-second — might have suddenly become incommunicado.

As pressures to keep up virtual appearances become taxing and unpleasant experiences make social networking sites “not-so-safe” to share intimate details, many young people are opting out of these networks, deactivating their accounts and taking web sanyaas.

Sunil Abraham, Executive Director, Centre for Internet and Society, Bangalore says that in India this is a relatively new phenomenon and only a small group of people have actually committed web suicide using applications that wipe out your virtual identity. But a bigger number of netizens may be killing their networking accounts, because of a variety of resons — ranging from internet stalking to “no guaranteed benefits.”

“Many people may get onto a social networking site to use it for meeting rituals, to look for partners and to get information on jobs. When these are fulfilled they may decide to move out. Some people realise that a lot of their time and energy goes into updating accounts on Facebook, Twitter or Myspace, but it has not helped them get ‘real world’ benefits, so they just stop being active,” says Abraham.

Virtual disappearance

With the deactivation came some applications which help you go peacefully into a social network death — Web 2.0 Suicide Machine and Sepukkoo.com promise to remove your virtual identity completely so that you can make real friends. While Suicide Machine irreversibly removes all your friends, groups, photos and vidoes one by one and joins you to its “Social Network Suiciders,” Sepukkoo goes one step ahead and creates a memorial page for you.

What’s ironical is that you are actually going to another network and this one’s called ‘suicide networking’, where you encourage friends to leave their social circles. Both applications have been banned by Facebook but work on other sites.

So why would a popular guy deactivate his account ? Joe V J, a 28-year-old IT professional, who was regularly uploading pictures of his new bike or parties with friends on Facebook, took himself off the site recently. He realised that people who were not meant to see his profile and candid shots, had access and were posting comments.

“I got into the site because it was a great place to bond with friends. But then I realised that relatives and acquaintances who I had no clue about, were on the social network, had started pinging. They would look at pictures and express shock and then tell other people. It became a little too much, so I just decided to click the deactivate option,” he says.

Privacy concerns

It can get really ugly and those being harassed online may just disappear to save their privacy. Tinu Cherian, a techie and Wikipedia administrator speaks of an incident where another administrator was harassed by a cyber troll because he had blocked this guy from making wrong updates on Wiki’s pages.

“He had no option but to wipe out his Twitter account, which was hacked into and damning information was uploaded.”

Privacy concerns rise as Facebook decides to share account information with marketeers. “When Facebook first started, only 10 per cent of your information on the site could be seen by an outsider, but in 2011, 90 per cent of your information can be accessed by people other than your friends,” says Abraham.

There is another reason why people go off online networks. “When it first came, Facebook was considered the Ivy league and everyone wanted to be there. Youngsters suddenly thought Orkut was infradig and ceased to be on that site. So sometimes, people may just move out because they want to be somewhere else.” And that’s why the networking tamasha continues.

Read the article in the Bangalore Mirror

For more details visit https://cis-india.org/news/social-network-suicide

Social media, SMS are not why NE students left Bangalore

nishant — 2012-08-28T10:48:06Z

I woke up one morning to find that I was living in a city of crisis. Bangalore, where the largest public preoccupations to date have been about bad roads, stray dogs, and occasionally, the lack of night-life, the city was suddenly a space that people wanted to flee and occupy simultaneously.

Nishant Shah's article on North East exodus was published in FirstPost on August 20, 2012.

Through technology mediated gossip mill that produced rumours faster than the speed of a digital click, imagination of terror, of danger and of material harm found currency and we found thousands of people suddenly leaving the city to go back to their imagined homelands.

The media spectacle of this exodus around questions of religion, ethnicity and regionalism only emphasised the fact that there is a new wave of connectedness that we live in – the social web, or what have you – that can no longer be controlled, contained or corrected by official authorities and their voices.

Despite a barrage of messages from the law enforcement and security authorities, on email, on large screens on the roads, and on the comfort of our cell-phones, there was a growing anxiety and a spiralling information mill that was producing an imaginary situation of precariousness and bodily harm.

Much has been said about the eruption of this irrationality that pokes holes in the mantle of cosmopolitanism that Bangalore (and other such ‘global cities’) is enveloped in, in its quest to represent the India that is supposed to shine. It has been heartening to see how communities that were supposed to be in conflict have worked so hard in the last few days, at building human contacts and providing assurances of safety and inclusion, which are far more effective than the official word.

There has been a rich discourse on what this means for India’s modernity, especially when such an event marks the so-called neo-liberal cities, showing the darker undercurrents of discrimination and suspicion that seem to lie just beneath the surface of networked neighbourhoods.

While there is much to be unpacked about the political motivations and the ecologies of fear that our immigrant lives are enshrined in, I want to focus on two aspects of this phenomenon which need more attention.

The first is the fierce localisation of our global technologies. There is an imagination, especially in cities like Bangalore, of digital technologies as necessarily plugging us in larger networks of global information consumption. The idea that technology plugs us into the transnational circuits is so huge that it only tunes us towards an idea of connectedness that is always outward looking, expanding the scope of nation, community and body.

However, the ways in which information was circulating during this phenomenon reminds us that digital networks are also embedded in local practices of living and survival. Most of the times, these networks are so naturalised and such an integral part of our crucial mechanics of urban life that they appear as habits, without any presence or visibility, In times of crises – perceived or otherwise – these networks make themselves visible, to show that they are also inward looking.

The visibility of the networks, when they suddenly crop up for public viewing, for those of us who are outside of that network, it signals that something has gone wrong. There is a glitch in the matrix and we need to start unpacking the local, the specific and the particular that signals the separation of these networks from our habits of living.

The second point I want to make is about the need to look at the ellipsis that occurs in this spectacular emergence of the network and the apparatus that is set into place to control and regiment it. The hyper-visibility of the information and technology network destabilises the ways in which we think of our everyday, thus emerging not only as a sign of the crisis but a crisis unto itself.

These ellipses of the crisis – replacing the crisis with the network – as well as the collusion between the crisis and the network are the easy solution that state authorities pick up on.

This is a problem about the nation-wide building of mega-cities filled with immigrant bodies that are not allowed their differences because they all have to be cosmopolitan and mobile bodies. The solution, however, is offered at the level of technology.

Instead of addressing the larger issues of conservative parochialism, an increasing back-lash by conservative governments and a growing hostility that emerges from these cities which nobody possesses and nobody belongs to, the efforts are being made to blame technology as the site where the problem is located and the object that needs to be controlled.

So what we have is redundant regulation that controls the number of text messages we are able to send, or policing of internet for those spreading rumours. The entire focus has been on information management, as if the reason for mass exodus of people from the North East Indian states and the sense of fragility that the city has suddenly been immersed in, is all due to the pervasive and ubiquitous information gadgets and their ability to proliferate in peer-2-peer environments outside of the control of the government.

Digital Technologies have become the de facto scapegoats of many problems in our past. It invites more regulation, containment and censorship of the freedom that digital technologies allow you – from the infamous Delhi Public School MMS Scandal in the early 2000s to the recent attempts at filtering the social web – we have seen the repeated futility of such measures of technology control, and yet it appears as a constant trope in the State’s solution to the problems of the contemporary.

This obsession with governance of technology to resolve a much more nuanced problem is akin to fabulous stories of mad monarchs banishing spinning wheels from their kingdoms or sentencing hammers to imprisonment for the potential and possibility of crime.

And these solutions are always going to fail, because they fail to recognise either the intimate penetration of digital technologies in our everyday life, or the ways in which our local structures are constructed through the presence of ubiquitous technologies and gadgets and screens and networks.

These ellipses of the crisis – replacing the crisis with the network – as well as the collusion between the crisis and the network are the easy solution that state authorities pick up on.

Digital Technologies have become the de facto scapegoats of many problems in our past. It invites more regulation, containment and censorship of the freedom that digital technologies allow you – from the infamous Delhi Public School MMS Scandal in the early 2000s to the recent attempts at filtering the social web – we have seen the repeated futility of such measures of technology control, and yet it appears as a constant trope n the State’s solution to the problems of the contemporary.

For more details visit https://cis-india.org/internet-governance/www-first-post-com-aug-25-2012-nishant-shah-social-media-sms-are-not-why-ne-students-left-bangalore

Social media undermining journalistic credibility?

praskrishna — 2013-03-06T04:41:15Z

The line separating journalists and bloggers is being increasingly blurred due to the growth of social media, said Nelson Moses, who was a panelist at a discussion on the credibility of social media as a journalistic tool.

The article was published in the New Indian Express on March 4, 2013. Snehashish Ghosh was a panelist.

The talk titled, “Is social media credible?” comprising a panel of professionals from various media houses from across India, was held as a part of the alumni reunion at the Indian Institute of Journalism and New Media (IIJNM) recently.

The panel included Snehashish Ghosh, a policy associate at the Centre for Internet and Society, Bangalore, Nelson Moses, who has had stints with numerous media houses and now works at Yahoo, Subhash Rai, web editor of the Economic and Political Weekly, and Tresa Morera, the deputy editor of the global online desk at Reuters, Bangalore.

The discussion, moderated by Professor Mark Austin of IIJNM, revolved around the crucial issues surrounding the Indian media industry and the use of social media.

Talking points included the role social media like Twitter and Facebook played in populist movements across the Middle East, such as the Arab Spring and also the exodus of people of Manipuri and Assamese descent from Bangalore last year, due to a series of phone messages which purportedly threatened them with violence.Other issues covered in the discussion were whether bloggers could be cited as credible sources of information and also if their roles in shaping public perception was influencing how media houses and journalists function.

During the course of the discussion, which centered around the drawbacks of a digitally interlinked media landscape, Subhash Rai, said that though it was clearly the work of “right-wing fundamental elements” which led to the circulation of provocative messages against people from the north eastern part of the country, the incident also pointed to the failure of neoliberalism in the Indian context.

“Journalists are one of the beneficiaries of neoliberalism,” said Shubash Rai, while arguing that often, urban concerns take precedence over more

pressing issues occurring outside the big cities, leading to these issues either not being reported or not given the same importance. “For example, nobody is reporting the agrarian crisis,” he said.

Tresa Morera, an IIJNM alumna, said that she believed that “transparency” in the Indian media, and a series of “checks and balances” within media organizations could help in better reporting by the media.

For more details visit https://cis-india.org/news/new-indian-express-march-4-2013-social-media-undermining-journalistic-credibility

Social media sites refuse Indian censorship request

praskrishna — 2011-12-08T08:26:45Z

The Indian government's proposal to crack down on offensive internet content has sparked anger among the population.

Telecommunications minister Kapil Sibal asked providers of social media sites like Facebook and Twitter to screen out content that might be considered defamatory to religious and political leaders. But the move has been decried as a gag on freedom of speech.

Presenter: Kanaha Sabapathy
Speakers: Kapil Sibal, India's Telecommunications Minister; Milind Deora, Minister of State for Communications and IT; Varun Gandhi, Member of Parliament for the Opposition, BJP; Sunil Abraham, Executive Director of the policy research group, the Centre for Internet and Society

Listen to the audio here (Microsoft ASF video, 591 bytes)

Sunil Abraham spoke to Radio Australia. Follow the original broadcast by ABC Australia Radio here

For more details visit https://cis-india.org/news/social-media-sites-refuse-indian-censorship

Social media promotions can backfire, too

praskrishna — 2013-11-14T05:24:44Z

Social media is a highly effective marketing tool for companies but its very ubiquity and the speed with which messaging goes viral has meant that it can hurt them badly as well, especially since platforms are not always moderated and can be hacked or misused.

The article by Ratna Bhushan and Varuni Khosla was published in the Times of India on November 11, 2013. Sunil Abraham is quoted.

It's not just bad language and racially or socially insensitive messages seemingly originating from official Twitter handles, some companies are guilty of poorly judged promotions resulting in consumer backlash.

On the eve of the country's largest broadcaster Star India rebranding its sport channels last week, the Star Sports Twitter handle posted abusive language. Star India said the account had had been hacked, but by then the tweet had gone viral.

Just before that, the Board of Control for Cricket in India Twitter handle had cricket legend Sachin Tendulkar's digital autograph along with bad language on the eve of his retirement from the sports.

Two days before Diwali, beverage and snacks maker PepsiCo ran a contest on Twitter asking contestants to tweet their version of the Ramayana. That caused outrage on social media, led by writer Chetan Bhagat.

PepsiCo quickly apologised and removed the promotion but not before it got flooded by tweets from those who were upset by the move. While Star and BCCI blamed hackers and PepsiCo's scored an own goal, social media experts say companies need to be more responsible.

"Our intent was to involve young Indians in one of India's most loved festivals. We took immediate action and withdrew the contest," the beverage maker's spokesperson said.

AStar Sports spokesperson also said the firm had apologised for the offensive tweet. "We have investigated the issue. A thirdparty vendor had abused his privileged access to the account. We are in the process of taking necessary action and will ensure that no such event recurs."

But ensuring third-party quality control may be easier said than done. "Many companies are unable to handle their social media operations because they usually outsource these to companies that don't get paid well enough (say Rs 50,000 to Rs 60,000 per month).

Hence the people handling the accounts could be anyone from an untrained 22-year-old fresh out of college or someone who has no skill set in the social media space," said Gaba.

Sometimes humour can turn offensive too. In the middle of last year, when Sachin Tendulkar made his eagerly awaited 100th international century, a tweet from insurance services firm Bajaj Allianz went: Congrats to Sachin for his long awaited 100th ton. Now don't delay your retirement planning. #RetireRich #JiyoBefikar.

That caused much offence to Tendulkar's fans. Or take the case of Fortis, which sought to promote breast feeding week last year with the hashtag AgarMaKaDudhPia-HaiTo. Predictably, this one too ran into trouble.

"Social media by definition, unlike broadcast media, cannot be controlled. Therefore, even if you take all conceivable precautions there can be unintended consequences. But India is culturally as complicated as a continent — therefore, it requires a very sophisticated understanding and nuance to pull off humour that is universally appealing and does not offend anyone," said Abraham. Last week, the seven-year-old Twitter's stock rose 73% on its debut, with a market value of $31 billion, making it one of the most successful IPOs of the year and beating even its own expectations. Globally, examples abound of companies or institutions making on Twitter bloopers.

"Companies shouldn't always come up with the excuse that their account was hacked... they need to be accountable. A senior member of the team should always oversee tweets before they're sent out," said Ankita Gaba, co-founder of socialsamosa.com, an Indian social media knowledge storehouse.

Sunil Abraham, executive director of the Centre for Internet and Society, a non-profit research organisation that works on policy issues relating to freedom of expression and privacy, said, "The BCCI disaster is because they have taken automation too far. Automation of social media interactions can be useful but without careful human oversight, it can very easily be gamed by rogue elements online."

A PepsiCo India spokesman said the firm's #Ramayana140 Twitter contest "unintentionally caused some concern to consumers".

For more details visit https://cis-india.org/news/economic-times-november-11-2013-ratna-bhushan-varuni-khosla-social-media-promotions-can-backfire-too

Social Media Monitoring

amber — 2017-01-16T14:23:13Z

We see a trend of social media and communication monitoring and surveillance initiatives in India which have the potential to create a chilling effect on free speech online and raises question about the privacy of individuals. In this paper, Amber Sinha looks at social media monitoring as a tool for surveillance, the current state of social media surveillance in India, and evaluate how the existing regulatory framework in India may deal with such practices in future.

Social Media Monitoring: Download (PDF)

Introduction

In 2014, the Government of India launched the much lauded and popular citizen outreach website called MyGov.in. A press release by the government announced that they had roped in global consulting firm PwC to assist in the data mining exercise to process and filter key points emerging from debates on Mygov.in. While this was a welcome move, the release also mentioned that the government intended to monitor social media sites in order to gauge popular opinion. Further, earlier this year, the government set up National Media Analytics Centre (NMAC) to monitor blogs, media channels, news outlets and social media platforms. The tracking software used by NMAC will generate tags to classify post and comments on social media into negative, positive and neutral categories, paying special attention to “belligerent” comments, and also look at the past patterns of posts. A project called NETRA has already been reported in the media a few years back which would intercept and analyse internet traffic using pre-defined filters. Alongside, we see other initiatives which intend to use social media data for predictive policing purposes such as CCTNS and Social Media Labs.

Thus, we see a trend of social media and communication monitoring and surveillance initiatives announced by the government which have the potential to create a chilling effect on free speech online and raises question about the privacy of individuals. Various commentators have raised concerns about the legal validity of such programmes and whether they were in violation of the fundamental rights to privacy and free expression, and the existing surveillance laws in India. The lack of legislation governing these programmes often translates into an absence of transparency and due procedure. Further, a lot of personal communication now exists in the public domain which renders traditional principles which govern interception and monitoring of personal communications futile. In the last few years, the blogosphere and social media websites in India have also changed and become platforms for more dissemination of political content, often also accompanied by significant vitriol, ‘trolling’ and abuse. Thus, we see greater policing of public or semi-public spaces online. In this paper, we look at social media monitoring as a tool for surveillance, the current state of social media surveillance in India and evaluate how the existing regulatory framework in India may deal with such practices in future.

For more details visit https://cis-india.org/internet-governance/blog/social-media-monitoring

Social media may influence 160 LS seats in 2014

praskrishna — 2013-04-15T07:13:52Z

Social media is likely to influence politics and elections in 160 of India’s 543 Parliament constituencies, making Facebook and Twitter users the nation’s newest voting bloc, a new study suggests.

This article by Zia Haq was published in the Hindustan Times on April 12, 2013. Sunil Abraham is quoted.

In these mostly urbanizing constituencies, social-media usage is now “sufficiently widespread” to influence the outcome of a general election slated for 2014, the study by IRIS Knowledge Foundation and supported by the Internet and Mobile Association of India (IAMAI), indicates.

On April 4, Congress scion Rahul Gandhi’s high-profile address to the Confederation of Indian Industry, a leading business forum, was trending topmost on Twitter in India that day, some posts by rivals mocking him.

A series of lectures by Gujarat chief minister Narendra Modi, a presumptive PM, this week too garnered strong social-media attention, with his and Gandhi’s supporters competing online to run the other down.

A deeply polarizing figure still, Modi is often accused of watching over a carnage that killed nearly 2000 people in 2002, mostly Muslims. Yet, he has pulled off a stunning online strategy to showcase Gujarat as India’s Guandong, a south China province with top GDP rankings and investment.

Research shows that social media is more persuasive than television ads. Nearly 100 million Indians, or more than Germany’s population, use the Internet each day. Of this, 40 million have assured broadband, the ones most likely to have at least one social media account.

“Unlike Obama, who used social media directly for votes, Indian politicians have tended to use it more to mould public discourse,” says Sunil Abraham, the CEO of The Centre for Internet and Society.

That is likely to change in 2014. Not surprisingly, Modi became the third politician globally, a fter Obama and Australian PM Julia Gillard, to host a political conference on Google+ hangout.

Chief ministers in states are also leveraging social media. Bihar has unveiled a re-branded campaign called, “Bihar ka haq” or Bihar’s Rightful Cause, on Facebook.

Social-media-impacted constituencies, according to the study, are those where Facebook users are more than the victory margin of the winner in the last Lok Sabha election, or where such users account for over 10% of the voting population.

For more details visit https://cis-india.org/news/hindustan-times-zia-haq-april-12-2013-social-media-may-influence-160-lok-sabha-seats-in-2014

Social Media Aids Rescue Efforts in Flood-Hit Kashmir

praskrishna — 2014-09-12T05:10:34Z

As flood-ravaged Indian Kashmir faces a communication blackout, social media posts on Facebook and Twitter are playing a huge role in tracing people stranded in the region.

The article by Anjana Pasricha was published in Voice of America on September 10, 2014. Sunil Abraham gave his inputs.

More than 400 people in India and Pakistan have been killed in the floods which have engulfed the mountainous region, and tens of thousands are waiting to be rescued.

Aijaz Qaisar, who works in Bangalore, is desperate for news of his ailing, elderly parents and his brother’s family. They had to scramble to the third floor of their home in Kashmir’s summer capital, Srinagar, after floodwaters inundated the lower two floors.

“It’s a kind of attic, they are in an attic. It was again through Facebook, my brother, youngest brother, he had posted pictures of water all around…and after that no communication at all," he said. "[I am] completely, completely helpless.”

Qaisar has posted an SOS plea on Facebook, “please rescue Mr. Qaisar-ud-Din’s family” and given their address. Until Wednesday afternoon, he was still waiting.

“I am hoping, I am hoping that somebody would respond," he said. "I am hoping one call back telling me that water has not gone beyond, and there is food being supplied or at least water being supplied.”

Like Qaisar, tens of thousands of distressed relatives have flooded Facebook and Twitter with cries for help, urging rescuers and army personnel working in Indian Kashmir to reach their loved ones.

With phone and power lines down, those stranded are unable to call for help. And so such posts are helping to point rescue teams in the right direction. At the moment rescuers have virtually no way of identifying victims most urgently in need of help - the sick, the elderly and children.

While Qaisar has not yet been lucky, many others have. A Facebook exchange between the army and the sister of a woman, who is nine months pregnant, shows that soldiers responded to her plea on social media and rescued the stranded woman.

Army officials say all messages for help being received on its website are being forwarded to a group that includes senior commanders in the region. Starting Monday, the army also began putting up a list of rescued people on one of its Facebook accounts to keep relatives informed.

Self-help groups have also sprung up on Facebook sharing information on missing people. Google has allied with the National Disaster Response Force to create a database of stranded and missing people. People wanting to donate are connecting on the hashtag #Kashmirfloods.

Sunil Abraham at the Center of Internet and Society says social media can be a powerful tool for collaboration in situations like the ones faced by Kashmir.

“Through features like hashtag, you can form dynamic, express community,' he said. "Here social media has a marked advantage because an express platform for collaboration can be set up instantaneously.”

About 50,000 people have been rescued so far - 40,000 of them by the armed forces. But tens of thousands are still trapped in their homes.

The army, posted in huge numbers in the Himalayan region that borders Pakistan, is at the forefront of the massive rescue effort.

Atul Bhatia, an army official in Jammu region who turned a generator on an army truck into a mobile recharge point, told an Indian television channel that lack of communication is the biggest problem.

“The connect with relatives of theirs outside this area was the most important thing for the relatives and them to be assured that everything is fine," he said.

"With no electricity for five days out here, it was important their mobiles start working.”

The floods engulfed the region a week ago, devastating villages and towns, and destroying roads and bridges in the scenic mountain region.

For more details visit https://cis-india.org/internet-governance/news/voice-of-america-september-10-2014-anjana-pasricha-kashmir-flood-social-media-aids-rescue

Social Media 1, Indian Government 0

praskrishna — 2012-04-27T04:44:39Z

The futility of the Indian government’s attempts to control what is posted on Facebook, YouTube and other social media sites was thrown into high relief this week, after a video purportedly showing Congress spokesman Abhishek Manu Singvi having sex in his office resulted in his resignation.

The article by Heather Timmons was published in the New York Times on April 26, 2012

Mr. Singhvi, who also is a prominent lawyer, said the video was a fake, but resigned from his spokesman spot and from a parliamentary law committee he headed Monday evening, to “prevent even the slightest possible parliamentary disruption,” he said in a statement.

The video, which has now been viewed by hundreds of thousands of people on YouTube and other social media sites, is neither explicit, nor immediately incriminating – most of it appears to show little more than the top of Mr. Singhvi’s balding head, in profile, bobbing above the top of his desk. He might be waxing his office floor, or searching somewhat frantically for a dropped contact lens.

Still, a Delhi High Court injunction on April 13 banned television stations from broadcasting the video, which was originally distributed to media outlets on a CD. Perhaps frustrated by their inability to show the footage in question, India’s television news stations have been engaged in unusually highbrow debate about whether India actually needs stricter privacy laws for public figures.

There’s no such talk on social media sites, though.

The video was quickly posted on Facebook, Pirate’s Bay and other social media and video-sharing sites. While a Facebook page especially created for it has been taken down, there are now dozens of versions of the video on YouTube, in increasingly pixelated versions as users copy and post it again and again. (One YouTube user even helpfully posted a video of the Facebook page, and filmed the process of opening all the links on the page.)

Social media companies received requests from Indian law enforcement officials and court orders asking them to remove the video, which they did, executives in social media companies said on background. But it kept popping up again and again.

Tejinder Pal Singh Bagga of the Delhi-based Bhagat Singh Kranti Sena, a right-wing group, told wire service IANS that he posted the video on Twitvid, which allows users to distribute videos via Twitter. “I am not afraid of these people and they deserve this,” he said. “I am prepared for any consequences,” he said.

Facebook officials said they couldn’t comment on the situation. The page in question that featured the Singhvi video was created with by a “fake” user, which is against Facebook’s rules.

Google received a copy of a generic court order from Mr. Singhvi’s lawyers on April 24 asking it to remove the video, which it followed.

“Our policy prohibits inappropriate content, on YouTube and our community effectively polices the site for inappropriate material,” the company said in an e-mailed statement. Inappropriate material includes videos that “contain pornography, harassment, content that violates privacy, illegal acts or explicit violence violate the YouTube community guidelines,” it said. Users can flag content they feel is inappropriate, she said, and then the company’s staff reviews the content and removes it if it violates guidelines. “In addition, Google acts to promptly remove an offending video if a court order requires it,” the statement said.

But since Google has taken down the first offensive videos and copies of videos, others have sprung up. Per Google’s general policy, these will only be removed if YouTube users or others complain about them.

On Wednesday, the Delhi High Court dismissed a petition by the Bar Council of Delhi (of which Mr. Singhvi is a member) seeking to take action against Mr. Singhvi’s driver, who had allegedly originally distributed the CD.

Investigating who first introduced the video to social media sites and circulated it there is next to impossible, Internet experts say.

“No country, even though its law might say so, is able to exercise jurisdiction across the world” on the Internet, said Sunil Abraham, the executive director of Bangalore’s Center for Internet and Society, a research and advocacy group. Because India does not have a bilateral cyber-crime agreement with the United States (as the European Union does), getting American companies like Facebook and Google to take down or investigate the source of content that offends Indian government officials can be a slow and cumbersome process, he said.

The Indian government may never be able to track down who first posted the video, Mr. Abraham said. “Drawing a chain of causality and trying to arrive at the first person who introduced it onto the Internet is a bit of a complicated task,” he said. “Even if you find one version of the story, there might be another one,” he said. In addition, the Indian government might only be able to access records from Indian telecommunications providers, he said, and related to Indian ISP addresses.

A screenshot of the YouTube page displaying several video clips that show up with the search terms “Abhishek Manu Singhvi sex CD.”

For more details visit https://cis-india.org/news/social-media-indian-govt